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strategic partnership manager
Store Manager
M.P.K. Garages Ltd Gloucester, Gloucestershire
MPK Garages Ltd is a long-established name in the UK market as a petrol filling station & convenience store operator. We have key strategic partnerships with Nisa & Texaco and are building the leading convenience retail business in the UK. Our sites incorporate the latest in technology and retail offerings. MPK is committed to delivering great customer service and a high quality, good value produc click apply for full job details
Dec 16, 2025
Full time
MPK Garages Ltd is a long-established name in the UK market as a petrol filling station & convenience store operator. We have key strategic partnerships with Nisa & Texaco and are building the leading convenience retail business in the UK. Our sites incorporate the latest in technology and retail offerings. MPK is committed to delivering great customer service and a high quality, good value produc click apply for full job details
UK Global Customer Success Manager
Walker Lovell
Step into a high-impact role managing some of the most complex and valuable client portfolios in the industry. If you're commercially minded, customer-obsessed and ready to lead customer relationships at an enterprise level, this is your opportunity to drive retention, growth and genuine customer partnership. Package & Benefits Strong base + high-impact bonus Global travel and client exposure Strategic role with senior stakeholder engagement Exceptional training, tech, and career development support Why this business Backed by decades of heritage and trusted by global institutions, this internationally respected information provider delivers critical data, pricing, and analytics across commodities markets. With over 900 employees and clients in more than 40 countries, the business is investing in its customer experience to fuel its next phase of growth. This is a rare opportunity to join a globally connected team in a role with strategic visibility and tangible impact. What you'll be doing Own strategic accounts across global commodities sectors, acting as a key relationship lead to deliver value and grow engagement Partner closely with Account Managers to identify and pursue upsell and expansion opportunities across a complex client base Deliver high-touch service, leading quarterly reviews, onboarding, and workflow mapping to demonstrate impact and retain business Travel internationally to build deep, face-to-face relationships with stakeholders and understand their evolving business needs What you'll bring Minimum 3 years in Customer Success with experience managing enterprise-level, multi-stakeholder accounts Proven ability to identify upsell opportunities and drive retention in a SaaS, subscription, or data-led business Commercial acumen and confidence engaging with senior global stakeholders Strong communication, presentation, and relationship-building skills Who this suits You're a commercially minded relationship-builder who thrives on customer engagement and values data-driven insight. You're proactive, collaborative, and excited to shape long-term customer partnerships within a global business. You excel in environments where autonomy, responsibility, and strategic thinking are rewarded. Apply now for a confidential conversation with Walker Lovell.
Dec 16, 2025
Full time
Step into a high-impact role managing some of the most complex and valuable client portfolios in the industry. If you're commercially minded, customer-obsessed and ready to lead customer relationships at an enterprise level, this is your opportunity to drive retention, growth and genuine customer partnership. Package & Benefits Strong base + high-impact bonus Global travel and client exposure Strategic role with senior stakeholder engagement Exceptional training, tech, and career development support Why this business Backed by decades of heritage and trusted by global institutions, this internationally respected information provider delivers critical data, pricing, and analytics across commodities markets. With over 900 employees and clients in more than 40 countries, the business is investing in its customer experience to fuel its next phase of growth. This is a rare opportunity to join a globally connected team in a role with strategic visibility and tangible impact. What you'll be doing Own strategic accounts across global commodities sectors, acting as a key relationship lead to deliver value and grow engagement Partner closely with Account Managers to identify and pursue upsell and expansion opportunities across a complex client base Deliver high-touch service, leading quarterly reviews, onboarding, and workflow mapping to demonstrate impact and retain business Travel internationally to build deep, face-to-face relationships with stakeholders and understand their evolving business needs What you'll bring Minimum 3 years in Customer Success with experience managing enterprise-level, multi-stakeholder accounts Proven ability to identify upsell opportunities and drive retention in a SaaS, subscription, or data-led business Commercial acumen and confidence engaging with senior global stakeholders Strong communication, presentation, and relationship-building skills Who this suits You're a commercially minded relationship-builder who thrives on customer engagement and values data-driven insight. You're proactive, collaborative, and excited to shape long-term customer partnerships within a global business. You excel in environments where autonomy, responsibility, and strategic thinking are rewarded. Apply now for a confidential conversation with Walker Lovell.
Supply Chain Manager
Lick
We are Lick Our mission is to support people to transform houses into their homes. Lick is a community-driven decorating movement focused on inspiring and supporting people to confidently transform their homes, with our unique pigment-rich colours and high-quality products whilst respecting yours and our home: planet Earth. Whether you're a keen decorator or you've never picked up a paintbrush, we've got all you need to get started. Quality: Quality is at the heart of Lick. From our high-quality range of paints, each designed for a flawless finish and long-lasting durability to our in-person and online consultation and decorating support services, and industry-leading formulations that provide the best decorating experience to our community, whether they're first-time decorators, experienced DIYers or decorating professionals. Colour Authority: We are an innovatively colour-centric brand with an expertly curated range of 100 unique pigment-rich colours, all designed with colour psychology and real homes in mind. We're here to support decorators through the whole process, from finding colour inspiration to the final selection process and styling their freshly decorated room with complementary colours. Sustainability: We consider people and the planet in every decision we make, from our made-to-order, zero-waste production process and water-based, trace VOC paint (fewer harmful chemicals and a more easily biodegradable end product) to our commitment to being B Corp certified, the eco-friendly materials we use to make our LickTools and our mess-free, Peel & Stick samples which contain 95% less plastic than traditional tester pots. Our aim is for our community to feel confident in creating their dream home with respect to your and our home; planet Earth You can find out more on our sustainability hub on our site Community: From day one, community has been at the heart of everything we do, setting ourselves a mission to create the largest engaged decorating community that feels inspired and supported. Since launching in 2020, we've united over 1 million decorators, collaborated with over 3,000 creators to transform their homes and have actively featured the Lick community in everything from press, to brand awareness campaigns and brand partnerships. About the Company Lick was founded in 2019 by Lucas London and Sam Bradley - both experienced startup entrepreneurs - targeting the $1trillion global home decor market. We're the fastest growing decorator brand, and since launching in 2020, we have expanded from Lick into: Lick: for the DIY customer LickPro: for the Trade customer Lick Tools: our own range of sustainable tools We continually develop our product range, new sustainability initiatives, and grow our community of decorators. Successful campaigns such as the Heinz x Lick collaboration & Soho Home range, as well as our huge partnerships with Screwfix & are leading us in the right direction, and it's really a very exciting time to be joining us on this journey! Hybrid Working Our office is located in Clapham and we are a hybrid working team who believes in the value of getting together offline and online. For this reason, we are focused on hiring candidates who can easily work in London. We see huge value in our team sharing an office together and strongly encourage everyone to use it as often as they can, and the minimum expectation is 2 days per week - one day will be set based on your department, and the other day is at your and your managers discretion. Our team is collaborative - and friendly! We want to encourage relationship building and effective teamwork through both face to face and online interactions. Wellbeing We are a team of incredible human beings, making Lick a very special place to work. We want to promote an environment where we can all truly be ourselves (on the good days and the bad) and make an authentic impact. Growing and thriving as individuals and achieving something very significant together. We want it to be easy to openly discuss how you are feeling. We want you to do the things you know will help you thrive. We want you to own your mental health and wellbeing, and we want to ensure you feel supported in doing so - and we aim to provide you with the information and tools to empower you to do so. Diversity, Inclusion and Belonging People are at the centre of everything we do at Lick. We work hard to make sure that we're amplifying diverse voices externally within our amazing community of decorators. Equally, we are on a mission to make Lick a company where every member of our team feels they can truly be themselves and genuinely make an impact. We will continue to work on ways to be able to formally follow through on this commitment, such as our team led Lick Belonging Group, and using an individual approach for each team member. Our Culture Having launched in the last few years, our culture will continue to evolve just like everything else we do. To give you a sense of what to expect, we can confirm it's fast and very ambitious, with high expectations. We believe a great team can do great things and we work hard to ensure you have what you need to thrive and make a real impact. We put a huge emphasis on information sharing, communications and relationships, and we use data and customer insights to improve what we do and how we do it. We have ambitious business goals, but we don't just do things a certain way because that's how it's always been done. We're here to transform an entire category, this means developing new and better ways of doing things. We want to set you up for success, both from a performance and development perspective; we offer structured review processes, eNPS surveys, flexible and hybrid working policies, regular company-wide meetings, alongside a range of other internal initiatives. About The Role At Lick, we are dedicated to transforming the home decor industry. We are seeking a Supply Chain Manager to oversee our supply chain and procurement operations and drive optimisation in this space. This role involves managing relationships with global suppliers and manufacturers, partnering with internal teams such as New Product Development (NPD), finance and commercial, and implementing best practices in supply chain management. Reporting to the Head of Operations, you will be crucial in driving operational excellence, sustainability initiatives, and improving our overall supply chain efficiency as we grow in our target markets. Responsibilities What you will be doing: Develop and execute supply chain strategies across our global supplier network to ensure cost-effective, quality, and timely delivery of products. Manage demand planning process effectively to ensure inventory availability in line with agreed SLA and track demand forecast accuracy and bias. Oversee short and medium term production planning in partnership with our manufacturing, and driving ongoing process improvements as the business scales. Lead projects aimed at improving supply chain processes as part of our commitment to continuous improvement. Collaborate with the Commercial team to ensure the successful replenishment of goods inline with forecasted demand for all categories, and reporting on weekly, monthly and quarterly revenue vs targets. Collaborate with the Head of NPD and Product to support the development and supply of high-quality products. Work with key customers to build great working relationships, driving forecast alignment and excellent product availability. Partner with the finance team to drive budget performance and ensure effective management of inventory working capital requirements. Collaborate with the finance team to maintain timely and accurate processing of supplier invoices and payments. Provide regular performance updates to key stakeholders and engage the wider business in supply chain operations. Proactively identify and share insights to improve efficiencies and enhance the customer experience. Conduct national and international travel as needed to maintain strong supplier relationships and ensure supply chain integrity. Monitor product compliance across all categories and collaborate with external partners and customers to ensure full regulatory adherence. Build relationships with our 3PL and supplier partners to control cost, availability and fulfilment in line with expected SLAs. Demonstrable demand planning expertise capable of managing inventory availability for a large number of SKUs across multiple categories with varying lead times, MOQs and costs. Proven experience in managing supply chain operations with a focus on cost, quality, and delivery. Strong background in managing external supplier and manufacturer relationships, particularly in a manufacturing environment. Familiarity with NPD processes and the ability to support the supply of world class products. Experience in supplier negotiations and understanding of tender processes. Ability to conduct cost/benefit analysis to guide strategic decisions. Knowledge of budget management and the financial aspects of supply chains. Excellent interpersonal skills, with the ability to navigate complex negotiations and build trust across teams. Data driven decision making skills, with a capacity to derive insights from various data sources. Strong excel skills, able to build and adapt models. Strong communication skills . click apply for full job details
Dec 16, 2025
Full time
We are Lick Our mission is to support people to transform houses into their homes. Lick is a community-driven decorating movement focused on inspiring and supporting people to confidently transform their homes, with our unique pigment-rich colours and high-quality products whilst respecting yours and our home: planet Earth. Whether you're a keen decorator or you've never picked up a paintbrush, we've got all you need to get started. Quality: Quality is at the heart of Lick. From our high-quality range of paints, each designed for a flawless finish and long-lasting durability to our in-person and online consultation and decorating support services, and industry-leading formulations that provide the best decorating experience to our community, whether they're first-time decorators, experienced DIYers or decorating professionals. Colour Authority: We are an innovatively colour-centric brand with an expertly curated range of 100 unique pigment-rich colours, all designed with colour psychology and real homes in mind. We're here to support decorators through the whole process, from finding colour inspiration to the final selection process and styling their freshly decorated room with complementary colours. Sustainability: We consider people and the planet in every decision we make, from our made-to-order, zero-waste production process and water-based, trace VOC paint (fewer harmful chemicals and a more easily biodegradable end product) to our commitment to being B Corp certified, the eco-friendly materials we use to make our LickTools and our mess-free, Peel & Stick samples which contain 95% less plastic than traditional tester pots. Our aim is for our community to feel confident in creating their dream home with respect to your and our home; planet Earth You can find out more on our sustainability hub on our site Community: From day one, community has been at the heart of everything we do, setting ourselves a mission to create the largest engaged decorating community that feels inspired and supported. Since launching in 2020, we've united over 1 million decorators, collaborated with over 3,000 creators to transform their homes and have actively featured the Lick community in everything from press, to brand awareness campaigns and brand partnerships. About the Company Lick was founded in 2019 by Lucas London and Sam Bradley - both experienced startup entrepreneurs - targeting the $1trillion global home decor market. We're the fastest growing decorator brand, and since launching in 2020, we have expanded from Lick into: Lick: for the DIY customer LickPro: for the Trade customer Lick Tools: our own range of sustainable tools We continually develop our product range, new sustainability initiatives, and grow our community of decorators. Successful campaigns such as the Heinz x Lick collaboration & Soho Home range, as well as our huge partnerships with Screwfix & are leading us in the right direction, and it's really a very exciting time to be joining us on this journey! Hybrid Working Our office is located in Clapham and we are a hybrid working team who believes in the value of getting together offline and online. For this reason, we are focused on hiring candidates who can easily work in London. We see huge value in our team sharing an office together and strongly encourage everyone to use it as often as they can, and the minimum expectation is 2 days per week - one day will be set based on your department, and the other day is at your and your managers discretion. Our team is collaborative - and friendly! We want to encourage relationship building and effective teamwork through both face to face and online interactions. Wellbeing We are a team of incredible human beings, making Lick a very special place to work. We want to promote an environment where we can all truly be ourselves (on the good days and the bad) and make an authentic impact. Growing and thriving as individuals and achieving something very significant together. We want it to be easy to openly discuss how you are feeling. We want you to do the things you know will help you thrive. We want you to own your mental health and wellbeing, and we want to ensure you feel supported in doing so - and we aim to provide you with the information and tools to empower you to do so. Diversity, Inclusion and Belonging People are at the centre of everything we do at Lick. We work hard to make sure that we're amplifying diverse voices externally within our amazing community of decorators. Equally, we are on a mission to make Lick a company where every member of our team feels they can truly be themselves and genuinely make an impact. We will continue to work on ways to be able to formally follow through on this commitment, such as our team led Lick Belonging Group, and using an individual approach for each team member. Our Culture Having launched in the last few years, our culture will continue to evolve just like everything else we do. To give you a sense of what to expect, we can confirm it's fast and very ambitious, with high expectations. We believe a great team can do great things and we work hard to ensure you have what you need to thrive and make a real impact. We put a huge emphasis on information sharing, communications and relationships, and we use data and customer insights to improve what we do and how we do it. We have ambitious business goals, but we don't just do things a certain way because that's how it's always been done. We're here to transform an entire category, this means developing new and better ways of doing things. We want to set you up for success, both from a performance and development perspective; we offer structured review processes, eNPS surveys, flexible and hybrid working policies, regular company-wide meetings, alongside a range of other internal initiatives. About The Role At Lick, we are dedicated to transforming the home decor industry. We are seeking a Supply Chain Manager to oversee our supply chain and procurement operations and drive optimisation in this space. This role involves managing relationships with global suppliers and manufacturers, partnering with internal teams such as New Product Development (NPD), finance and commercial, and implementing best practices in supply chain management. Reporting to the Head of Operations, you will be crucial in driving operational excellence, sustainability initiatives, and improving our overall supply chain efficiency as we grow in our target markets. Responsibilities What you will be doing: Develop and execute supply chain strategies across our global supplier network to ensure cost-effective, quality, and timely delivery of products. Manage demand planning process effectively to ensure inventory availability in line with agreed SLA and track demand forecast accuracy and bias. Oversee short and medium term production planning in partnership with our manufacturing, and driving ongoing process improvements as the business scales. Lead projects aimed at improving supply chain processes as part of our commitment to continuous improvement. Collaborate with the Commercial team to ensure the successful replenishment of goods inline with forecasted demand for all categories, and reporting on weekly, monthly and quarterly revenue vs targets. Collaborate with the Head of NPD and Product to support the development and supply of high-quality products. Work with key customers to build great working relationships, driving forecast alignment and excellent product availability. Partner with the finance team to drive budget performance and ensure effective management of inventory working capital requirements. Collaborate with the finance team to maintain timely and accurate processing of supplier invoices and payments. Provide regular performance updates to key stakeholders and engage the wider business in supply chain operations. Proactively identify and share insights to improve efficiencies and enhance the customer experience. Conduct national and international travel as needed to maintain strong supplier relationships and ensure supply chain integrity. Monitor product compliance across all categories and collaborate with external partners and customers to ensure full regulatory adherence. Build relationships with our 3PL and supplier partners to control cost, availability and fulfilment in line with expected SLAs. Demonstrable demand planning expertise capable of managing inventory availability for a large number of SKUs across multiple categories with varying lead times, MOQs and costs. Proven experience in managing supply chain operations with a focus on cost, quality, and delivery. Strong background in managing external supplier and manufacturer relationships, particularly in a manufacturing environment. Familiarity with NPD processes and the ability to support the supply of world class products. Experience in supplier negotiations and understanding of tender processes. Ability to conduct cost/benefit analysis to guide strategic decisions. Knowledge of budget management and the financial aspects of supply chains. Excellent interpersonal skills, with the ability to navigate complex negotiations and build trust across teams. Data driven decision making skills, with a capacity to derive insights from various data sources. Strong excel skills, able to build and adapt models. Strong communication skills . click apply for full job details
Free People Assistant Store Manager - Richmond, UK
Free People City, London
Location This position is located at 54 George Street, Richmond TW91HJ United Kingdom Role Summary To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store. The Assistant Store Manager will partner and support the Store Manager and the Assistant Visual Manager. They will have an open and direct line of communication with the District Manager in order to most effectively hold a firm knowledge of overall brand direction and focus What You'll Be Doing People Lead, mentor and motivate the team regarding all aspects of leadership, visual execution and expectations through: Consistent and continual feedback and accountability Promoting sense of ownership and delegation Team involvement and strategic planning Morning and any all store staff meetings and trainings Manage and motivate a high level of Customer Care utilizing all resources and initiatives Partner with Store Brand Leader in performance appraisals and setting goals, with timely follow-up, in order to ensure employee development Facilitate hiring and recruiting; actively attracting and attaining talent Partner with the Store Brand Leader with new hire onboarding, training & development plans Lead by example to set bar for employee productivity Serve as a proactive mentor, teacher and problem solver for sales team Identify and develop internal talent for succession planning Develop and enhance the selling culture within the store Process Maintain business awareness, and drive sales in order to achieve and exceed goals Complete all planning objectives in partnership with District and Store level management Adhere to and support Typical Week structure by facilitating scheduling and zoning needs in partnership with management team Promote and maintain a high standard for overall Customer Care, Operations and Loss Prevention Prioritize and delegate tasking to ensure objectives are completed in a timely manner Drive the restock process in partnership with management to maintain stock levels and sell-through awareness Educate the staff on all home office communication and initiatives Communicate performance observations and offer feedback to district point people Work closely with product receiving team to uphold stock room standards Actively MOD and manage all operational aspects of the store Uphold all company policy and procedure Presentation Utilize and manage the use of weekly sales reports to track, analyze and communicate business results, as well as determine strategies to maximize sales Execute and/ or delegate all weekly operational and visual objectives Effectively manage and educate the staff on all accessible training processes that will result in consistent visual standards and execution Maintain an awareness of brand aesthetic and relevance to the store environment and communicate with team Communicate product performance observations and offer feedback to District Brand Leader. What You'll Need Strong people management and leadership skills Good business acumen and ability to achieve visual and operational excellence Critical thinking skills and a passion for continually evolving and innovating Well-rounded leader with a proven record of hiring and developing creative and operational talent Experienced in coaching, counseling & conflict resolution The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Dec 16, 2025
Full time
Location This position is located at 54 George Street, Richmond TW91HJ United Kingdom Role Summary To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store. The Assistant Store Manager will partner and support the Store Manager and the Assistant Visual Manager. They will have an open and direct line of communication with the District Manager in order to most effectively hold a firm knowledge of overall brand direction and focus What You'll Be Doing People Lead, mentor and motivate the team regarding all aspects of leadership, visual execution and expectations through: Consistent and continual feedback and accountability Promoting sense of ownership and delegation Team involvement and strategic planning Morning and any all store staff meetings and trainings Manage and motivate a high level of Customer Care utilizing all resources and initiatives Partner with Store Brand Leader in performance appraisals and setting goals, with timely follow-up, in order to ensure employee development Facilitate hiring and recruiting; actively attracting and attaining talent Partner with the Store Brand Leader with new hire onboarding, training & development plans Lead by example to set bar for employee productivity Serve as a proactive mentor, teacher and problem solver for sales team Identify and develop internal talent for succession planning Develop and enhance the selling culture within the store Process Maintain business awareness, and drive sales in order to achieve and exceed goals Complete all planning objectives in partnership with District and Store level management Adhere to and support Typical Week structure by facilitating scheduling and zoning needs in partnership with management team Promote and maintain a high standard for overall Customer Care, Operations and Loss Prevention Prioritize and delegate tasking to ensure objectives are completed in a timely manner Drive the restock process in partnership with management to maintain stock levels and sell-through awareness Educate the staff on all home office communication and initiatives Communicate performance observations and offer feedback to district point people Work closely with product receiving team to uphold stock room standards Actively MOD and manage all operational aspects of the store Uphold all company policy and procedure Presentation Utilize and manage the use of weekly sales reports to track, analyze and communicate business results, as well as determine strategies to maximize sales Execute and/ or delegate all weekly operational and visual objectives Effectively manage and educate the staff on all accessible training processes that will result in consistent visual standards and execution Maintain an awareness of brand aesthetic and relevance to the store environment and communicate with team Communicate product performance observations and offer feedback to District Brand Leader. What You'll Need Strong people management and leadership skills Good business acumen and ability to achieve visual and operational excellence Critical thinking skills and a passion for continually evolving and innovating Well-rounded leader with a proven record of hiring and developing creative and operational talent Experienced in coaching, counseling & conflict resolution The Perks Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement Wellbeing: Employee Assistance program to support with mental, physical and financial health Discount off external gym memberships Private Medical Insurance for eligible employees Employee Discounts: Up to 40% employee discount at all URBN Brands Travel: Season ticket loan for eligible employees Cycle to work scheme for eligible employees Continued Development: We offer structured support within the business alongside continued learning and development Equal Opportunity Statement URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Senior Analyst
The Walt Disney Company (France)
Be you, be here, be part of the story! At The Walt Disney Company, magic is more than just a word; it's a way of life. For a century, we've been inspiring imaginations, celebrating diversity, and bringing families together through our beloved stories, characters, and experiences. From our iconic theme parks and resorts to our groundbreaking films, television shows, interactive media and products, we're dedicated to creating magic that knows no bounds. This is a 9m FTC role. This is an office-based role. 4 days working in the Hammersmith, London office with 1 day working from home (Monday or Friday). The Senior Analyst will play a pivotal role in supporting the CS&BD team with the development and delivery of EMEA-wide business strategies and initiatives. The role requires superior strategic, analytical and collaboration skills - and the ability to apply these effectively as part of the CS&BD team. Seniors analysts are the most experienced analysts in the CS&BD team, setting the bar for other analysts to meet. Senior analysts build a solid understanding of the various Disney Entertainment and ESPN businesses (including the various areas within Streaming), a more advanced proficiency in business/financial modelling (directly applied in multiple projects), an ability to effectively collaborate with different levels of the organization/teams across EMEA and in the US (developing a wide internal network) and experience in presenting & discussing results with senior leadership (including SVPs). As a result, the senior analyst supports on our most important and highest profile projects, taking the lead on the business/ financial modelling and interacting with multiple teams across the organization, often working directly with the VP and Directors in the team and presenting their output to EMEA SVPs. In addition, the senior analyst also plays a pivotal role in various outputs produced by the CS&BD team, which feed into various of our projects and the work conducted by other teams within DTC. Finally, due to its experience & capabilities, the senior analyst will informally act as a mentor and a first point of call for other analysts in the team, providing support when they run into challenges in their own projects or need a sounding board - e.g., the senior analyst can help younger analysts troubleshooting issues in their model s or offer advice on how to craft a specific written material to be more effective with a senior audience. Key areas of responsibility include: Organic development Support strategic & financial analysis of growth opportunities for Disney+ in EMEA (e.g., evolution of our commercial offer, introduction of new product features, launching in new markets, ) Work with regional business leads and local Country Managers to build business cases for new opportunities, identifying associated revenue streams, costs and risk s and/or support review of business plans prepared by local Country Managers to test viability and alignment to overall company goals Provide advanced business modelling/analysis (including interpretation) of financial data to support business operations Strategy & Planning Support preparation of the annual strategic business review and 5 year plan, including coordination with relevant Regional and US/Global stakeholders. Monitor key market trends - e.g., across consumer behaviour and competitors -, extracting meaningful insights that inform key decisions in our business. Partnerships / Joint Ventures / M&A Evaluate potential commercial partnerships, assessing strategic fit and financial & operational impacts - e.g., Collaborations with other streaming services Distribution of Disney+ through wholesale partners (e.g., Pay TV/ Telecom operators, Consumer Brands) Evaluate opportunities to establish strategic partnerships with external content producers (e.g. linear TV channels) Evaluate opportunities to license external content and rights (e.g., films and series from external producers, sports rights, ) Operations Support and deliver integrated EMEA initiatives as identified by the EMEA President Ongoing support across strategic and operational priorities Areas of Accountability (Strategic Impact, Financial, Management, Relationships) Include factors such as team size, geographical scope, financial responsibilities (eg. revenue targets, size of budget to manage etc) and level of authorisation. Supporting the CS&BD function in the management and delivery of ongoing projects in EMEA, with a particular emphasis on DTC The senior analyst assumes responsibility for our most complex/ challenging business & financial models, which are a key component to the success of the most important projects within CS&BD. The senior analyst also leads directly the preparation of important outputs from the CS&BD team, which are used widely across our projects and in other areas of the DTC team, and require close collaboration with all local DTC teams. Experience and Professional Qualifications Required Provide specific information regarding the experience and qualifications (if relevant) required in order to perform the role competently. Also highlight what is necessary and what is desirable. Qualifications/Work Experience: Robust e experience working in a top tier Management/Strategy consultancy firm and/or experience of working within a media organisation's central BD/strategy team; Strong analytics - ability to think in structured way (both conceptually and analytically) and to conduct / review complex quantitative analysis to inform business decisions Advanced MS Office skills, specifically Excel and PowerPoint; ideally some experience with Big Data analytical tools (e.g. Alteryx) The Perks 25 days annual leave Private medical insurance & dental care Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing Disney+ Subscription Excellent parental and guardian leave Employee Resource Groups - Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST. The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
Dec 16, 2025
Full time
Be you, be here, be part of the story! At The Walt Disney Company, magic is more than just a word; it's a way of life. For a century, we've been inspiring imaginations, celebrating diversity, and bringing families together through our beloved stories, characters, and experiences. From our iconic theme parks and resorts to our groundbreaking films, television shows, interactive media and products, we're dedicated to creating magic that knows no bounds. This is a 9m FTC role. This is an office-based role. 4 days working in the Hammersmith, London office with 1 day working from home (Monday or Friday). The Senior Analyst will play a pivotal role in supporting the CS&BD team with the development and delivery of EMEA-wide business strategies and initiatives. The role requires superior strategic, analytical and collaboration skills - and the ability to apply these effectively as part of the CS&BD team. Seniors analysts are the most experienced analysts in the CS&BD team, setting the bar for other analysts to meet. Senior analysts build a solid understanding of the various Disney Entertainment and ESPN businesses (including the various areas within Streaming), a more advanced proficiency in business/financial modelling (directly applied in multiple projects), an ability to effectively collaborate with different levels of the organization/teams across EMEA and in the US (developing a wide internal network) and experience in presenting & discussing results with senior leadership (including SVPs). As a result, the senior analyst supports on our most important and highest profile projects, taking the lead on the business/ financial modelling and interacting with multiple teams across the organization, often working directly with the VP and Directors in the team and presenting their output to EMEA SVPs. In addition, the senior analyst also plays a pivotal role in various outputs produced by the CS&BD team, which feed into various of our projects and the work conducted by other teams within DTC. Finally, due to its experience & capabilities, the senior analyst will informally act as a mentor and a first point of call for other analysts in the team, providing support when they run into challenges in their own projects or need a sounding board - e.g., the senior analyst can help younger analysts troubleshooting issues in their model s or offer advice on how to craft a specific written material to be more effective with a senior audience. Key areas of responsibility include: Organic development Support strategic & financial analysis of growth opportunities for Disney+ in EMEA (e.g., evolution of our commercial offer, introduction of new product features, launching in new markets, ) Work with regional business leads and local Country Managers to build business cases for new opportunities, identifying associated revenue streams, costs and risk s and/or support review of business plans prepared by local Country Managers to test viability and alignment to overall company goals Provide advanced business modelling/analysis (including interpretation) of financial data to support business operations Strategy & Planning Support preparation of the annual strategic business review and 5 year plan, including coordination with relevant Regional and US/Global stakeholders. Monitor key market trends - e.g., across consumer behaviour and competitors -, extracting meaningful insights that inform key decisions in our business. Partnerships / Joint Ventures / M&A Evaluate potential commercial partnerships, assessing strategic fit and financial & operational impacts - e.g., Collaborations with other streaming services Distribution of Disney+ through wholesale partners (e.g., Pay TV/ Telecom operators, Consumer Brands) Evaluate opportunities to establish strategic partnerships with external content producers (e.g. linear TV channels) Evaluate opportunities to license external content and rights (e.g., films and series from external producers, sports rights, ) Operations Support and deliver integrated EMEA initiatives as identified by the EMEA President Ongoing support across strategic and operational priorities Areas of Accountability (Strategic Impact, Financial, Management, Relationships) Include factors such as team size, geographical scope, financial responsibilities (eg. revenue targets, size of budget to manage etc) and level of authorisation. Supporting the CS&BD function in the management and delivery of ongoing projects in EMEA, with a particular emphasis on DTC The senior analyst assumes responsibility for our most complex/ challenging business & financial models, which are a key component to the success of the most important projects within CS&BD. The senior analyst also leads directly the preparation of important outputs from the CS&BD team, which are used widely across our projects and in other areas of the DTC team, and require close collaboration with all local DTC teams. Experience and Professional Qualifications Required Provide specific information regarding the experience and qualifications (if relevant) required in order to perform the role competently. Also highlight what is necessary and what is desirable. Qualifications/Work Experience: Robust e experience working in a top tier Management/Strategy consultancy firm and/or experience of working within a media organisation's central BD/strategy team; Strong analytics - ability to think in structured way (both conceptually and analytically) and to conduct / review complex quantitative analysis to inform business decisions Advanced MS Office skills, specifically Excel and PowerPoint; ideally some experience with Big Data analytical tools (e.g. Alteryx) The Perks 25 days annual leave Private medical insurance & dental care Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing Disney+ Subscription Excellent parental and guardian leave Employee Resource Groups - Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST. The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
Senior Sales Copywriter
Amplience Ltd.
Senior Sales Copywriter Department: Product Marketing Employment Type: Full Time Location: Manchester, UK Description What to Expect You'll craft and own messaging that connects the Amplience platform to the real-world challenges of commerce brands, helping Sales, Product Marketing, and Marketing teams communicate the "why Amplience" story clearly, confidently, and consistently. This is a senior hands on writing role for someone fluent in SaaS commerce - who understands headless architecture, digital experience platforms, and the content supply chain, and can turn that understanding into persuasive copy that moves deals forward. Key Responsibilities Sales & Product Messaging Define and continuously refine Amplience's sales messaging framework - ensuring value propositions and talk tracks resonate with commerce and digital experience buyers. Write high impact copy for sales collateral: one pagers, brochures, product decks, and pricing guides. Partner with the Product Marketing Manager to evolve the commercial narrative for each solution area (CMS, DAM, AI/Workforce, Content Supply Chain). Content Creation & Editorial Leadership Own the tone, clarity, and persuasiveness of Amplience's Sales and Product Marketing materials. Partner with the Designer to deliver polished, on brand, visually engaging assets. Coach team members and stakeholders on tone of voice, copy best practices, and storytelling principles. Collaborate with the Product Marketing Analyst to evaluate sales content performance metrics (e.g., usage, engagement, win rate uplift) and continuously optimise materials. Translate win/loss and customer insight data into compelling success stories, objection handling content, and field narratives. Product Launch Support Collaborate with Product Marketing, Marketing, and Product teams on positioning new features and launches. Translate technical or platform updates into customer ready messaging that clearly communicates business value. Write internal and external messaging packs, brochures, sales decks, web pages, FAQs, and launch enablement materials. Customer Storytelling & Social Proof Work with Content Team to craft customer success stories, testimonials, and case study narratives that demonstrate measurable ROI and brand impact. Maintain Customer Story Matrix Database to ensure all stories and stats the cross functional teams use are approved and up to date. Partner with the Product Marketing Analyst to weave data and proof points into persuasive storytelling. Cross Functional Collaboration Work with Sales Enablement to align messaging with field feedback. Partner with GTM Marketing to ensure copy and positioning flow consistently through campaigns, website pages, and external communications. Collaborate with leadership to ensure executive narratives and pitch materials reflect Amplience's strategic positioning. What You'll Bring (Skills, Experience & Mindset) Experience & Skills 5-8 years' experience in B2B SaaS copywriting - ideally within commerce, content management or MarTech ecosystems. Proven ability to simplify complex technical concepts into clear, business oriented messaging. Experience writing for commerce buyers (retailers, brands, or platforms) and understanding of headless, composable, and content supply chain language. Demonstrated success producing enablement content (sales decks, one pagers, value frameworks, and case studies). Strong understanding of SaaS business models, buyer personas, and the full sales funnel. Excellent grasp of tone and structure - able to flex from technical precision to high level brand storytelling. Experience collaborating with design, sales, and product teams in fast paced, cross functional environments. Familiarity with enterprise sales frameworks, MACH and composable space, CMS, personalization, DXP platforms or similar. Mindset & Attributes Strategic communicator: able to influence how Amplience's story is told, not just how it's written. Commerce fluent: understands how technology impacts conversion, experience, and efficiency in retail. Collaborative: thrives in partnership with design, sales, and product marketing peers. Detail obsessed: committed to precision, clarity, and consistency across every touchpoint. Story driven: passionate about connecting data, design, and language to tell stories that resonate. Mentor minded: willing to guide less experienced writers or stakeholders on messaging development. What Success Looks Like Amplience's value proposition and tone of voice are consistently clear, confident, and compelling across all sales materials. Sales and Marketing teams actively rely on your content as the single source of truth for messaging and positioning. Product launches and key assets (decks, brochures, pricing guides) are delivered on time, at a high creative standard. Stakeholders view you as a strategic partner and trusted voice on narrative quality. Your work improves both content consistency and conversion performance across touchpoints. Sales materials consistently demonstrate measurable influence on opportunity conversion rates. Benefits Pension Scheme Auto enrolled after 3 months' service Salary sacrifice scheme to maximise tax efficiency 5% employee contribution, matched by 5% from Amplience Pension broker: Titan Group (offers financial advice) Pension provider: Aegon (moved from Aviva in 2024) Annual Leave 25 days paid holiday as standard Length of Service Entitlement 3+ years continuous service - 26 days annual leave 4+ years continuous service - 27 days annual leave 5+ years continuous service - 28 days annual leave 6+ years continuous service - 29 days annual leave 7+ years continuous service - 30 days annual leave Enhanced Maternity Leave 12 weeks full pay 12 weeks at 50% pay 15 weeks at statutory maternity pay (SMP) 13 weeks unpaid Enhanced Paternity Leave 2 weeks full pay Sick Pay Up to one month's full pay per calendar year (at company discretion, with medical certificate) Study Leave 5 days for employees on accredited long term courses (12+ months) Birthday Leave One paid day off during your birthday month Company Wide Recharge Days One day off per quarter for the whole business - rest, recharge, and reset All roles are laptop enabled. Working arrangements agreed with your line manager. Freedom Fridays: Finish early on Fridays to support work life balance (full time employees only). Holiday Buy Scheme Purchase up to 5 extra days per year, repaid through salary deductions. Cycle to Work Scheme Save on bikes & accessories via tax efficient payments (Blackhawk Network). Tech Scheme Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network). Season Ticket Loan Advance loans available for travel tickets, repaid via payroll. Charity/Volunteer Days Up to 3 paid days a year for volunteering or charity work. Payroll Giving (CAF - Give As You Earn) Tax free donations to UK charities, directly from your salary. Eyecare Reimbursement for a standard eye exam every two years. Employee Referral Bonus £1,200 / €1,400 / $1,500 (50% paid at 4 months, 50% at 7 months post hire). Fraudsters are always looking to take advantage of people searching for a job online. Amplience takes the security and safety of your personal data very seriously. In terms of career opportunities and vacancies, we will only use: Amplience will never use third party messaging services such as Telegram, WhatsApp, Messenger, Snapchat, WeChat, etc. to communicate with you. If you are using any other website or messaging application, even if it looks like Amplience, then it will likely be fraudulent. In which case, please notify us at .
Dec 16, 2025
Full time
Senior Sales Copywriter Department: Product Marketing Employment Type: Full Time Location: Manchester, UK Description What to Expect You'll craft and own messaging that connects the Amplience platform to the real-world challenges of commerce brands, helping Sales, Product Marketing, and Marketing teams communicate the "why Amplience" story clearly, confidently, and consistently. This is a senior hands on writing role for someone fluent in SaaS commerce - who understands headless architecture, digital experience platforms, and the content supply chain, and can turn that understanding into persuasive copy that moves deals forward. Key Responsibilities Sales & Product Messaging Define and continuously refine Amplience's sales messaging framework - ensuring value propositions and talk tracks resonate with commerce and digital experience buyers. Write high impact copy for sales collateral: one pagers, brochures, product decks, and pricing guides. Partner with the Product Marketing Manager to evolve the commercial narrative for each solution area (CMS, DAM, AI/Workforce, Content Supply Chain). Content Creation & Editorial Leadership Own the tone, clarity, and persuasiveness of Amplience's Sales and Product Marketing materials. Partner with the Designer to deliver polished, on brand, visually engaging assets. Coach team members and stakeholders on tone of voice, copy best practices, and storytelling principles. Collaborate with the Product Marketing Analyst to evaluate sales content performance metrics (e.g., usage, engagement, win rate uplift) and continuously optimise materials. Translate win/loss and customer insight data into compelling success stories, objection handling content, and field narratives. Product Launch Support Collaborate with Product Marketing, Marketing, and Product teams on positioning new features and launches. Translate technical or platform updates into customer ready messaging that clearly communicates business value. Write internal and external messaging packs, brochures, sales decks, web pages, FAQs, and launch enablement materials. Customer Storytelling & Social Proof Work with Content Team to craft customer success stories, testimonials, and case study narratives that demonstrate measurable ROI and brand impact. Maintain Customer Story Matrix Database to ensure all stories and stats the cross functional teams use are approved and up to date. Partner with the Product Marketing Analyst to weave data and proof points into persuasive storytelling. Cross Functional Collaboration Work with Sales Enablement to align messaging with field feedback. Partner with GTM Marketing to ensure copy and positioning flow consistently through campaigns, website pages, and external communications. Collaborate with leadership to ensure executive narratives and pitch materials reflect Amplience's strategic positioning. What You'll Bring (Skills, Experience & Mindset) Experience & Skills 5-8 years' experience in B2B SaaS copywriting - ideally within commerce, content management or MarTech ecosystems. Proven ability to simplify complex technical concepts into clear, business oriented messaging. Experience writing for commerce buyers (retailers, brands, or platforms) and understanding of headless, composable, and content supply chain language. Demonstrated success producing enablement content (sales decks, one pagers, value frameworks, and case studies). Strong understanding of SaaS business models, buyer personas, and the full sales funnel. Excellent grasp of tone and structure - able to flex from technical precision to high level brand storytelling. Experience collaborating with design, sales, and product teams in fast paced, cross functional environments. Familiarity with enterprise sales frameworks, MACH and composable space, CMS, personalization, DXP platforms or similar. Mindset & Attributes Strategic communicator: able to influence how Amplience's story is told, not just how it's written. Commerce fluent: understands how technology impacts conversion, experience, and efficiency in retail. Collaborative: thrives in partnership with design, sales, and product marketing peers. Detail obsessed: committed to precision, clarity, and consistency across every touchpoint. Story driven: passionate about connecting data, design, and language to tell stories that resonate. Mentor minded: willing to guide less experienced writers or stakeholders on messaging development. What Success Looks Like Amplience's value proposition and tone of voice are consistently clear, confident, and compelling across all sales materials. Sales and Marketing teams actively rely on your content as the single source of truth for messaging and positioning. Product launches and key assets (decks, brochures, pricing guides) are delivered on time, at a high creative standard. Stakeholders view you as a strategic partner and trusted voice on narrative quality. Your work improves both content consistency and conversion performance across touchpoints. Sales materials consistently demonstrate measurable influence on opportunity conversion rates. Benefits Pension Scheme Auto enrolled after 3 months' service Salary sacrifice scheme to maximise tax efficiency 5% employee contribution, matched by 5% from Amplience Pension broker: Titan Group (offers financial advice) Pension provider: Aegon (moved from Aviva in 2024) Annual Leave 25 days paid holiday as standard Length of Service Entitlement 3+ years continuous service - 26 days annual leave 4+ years continuous service - 27 days annual leave 5+ years continuous service - 28 days annual leave 6+ years continuous service - 29 days annual leave 7+ years continuous service - 30 days annual leave Enhanced Maternity Leave 12 weeks full pay 12 weeks at 50% pay 15 weeks at statutory maternity pay (SMP) 13 weeks unpaid Enhanced Paternity Leave 2 weeks full pay Sick Pay Up to one month's full pay per calendar year (at company discretion, with medical certificate) Study Leave 5 days for employees on accredited long term courses (12+ months) Birthday Leave One paid day off during your birthday month Company Wide Recharge Days One day off per quarter for the whole business - rest, recharge, and reset All roles are laptop enabled. Working arrangements agreed with your line manager. Freedom Fridays: Finish early on Fridays to support work life balance (full time employees only). Holiday Buy Scheme Purchase up to 5 extra days per year, repaid through salary deductions. Cycle to Work Scheme Save on bikes & accessories via tax efficient payments (Blackhawk Network). Tech Scheme Purchase tech items and spread the cost over 12 months via salary deduction (Blackhawk Network). Season Ticket Loan Advance loans available for travel tickets, repaid via payroll. Charity/Volunteer Days Up to 3 paid days a year for volunteering or charity work. Payroll Giving (CAF - Give As You Earn) Tax free donations to UK charities, directly from your salary. Eyecare Reimbursement for a standard eye exam every two years. Employee Referral Bonus £1,200 / €1,400 / $1,500 (50% paid at 4 months, 50% at 7 months post hire). Fraudsters are always looking to take advantage of people searching for a job online. Amplience takes the security and safety of your personal data very seriously. In terms of career opportunities and vacancies, we will only use: Amplience will never use third party messaging services such as Telegram, WhatsApp, Messenger, Snapchat, WeChat, etc. to communicate with you. If you are using any other website or messaging application, even if it looks like Amplience, then it will likely be fraudulent. In which case, please notify us at .
General Manager - boutique fitness and wellness site
Jobs in Fitness City, London
An exciting opportunity awaits an ambitious and commercially savvy leader to take the reins as General Manager of one of a brands, best performing site - a multi-brand entity combining studios, treatment rooms, and premium recovery facilities including an on site sauna. As General Manager, you'll oversee the seamless operation and commercial performance of this multi site hub, leading a passionate team to deliver exceptional member experiences and drive business growth. With three distinct brands operating under one roof, this role demands a balance of operational excellence, strategic thinking, and authentic connection to the wellness space - particularly with an understanding or background in yoga and holistic movement. The Role Salary: £45-55,000 base, experience dependent + OTE Working Hours: Full time, flexible across weekdays and occasional weekends Amazing working perks including access to all facilities, London wide. Leave: 25 Days per annum. Essential experience/understanding of yoga as a practice Reporting to: The Director of Operations Responsibilities: 1. Team Leadership & People Management Recruit, onboard, train, and lead a high performing team across all departments. Create and maintain a positive, professional, and safe work environment. Set clear expectations, conduct performance reviews, and manage development plans. Establish strong team culture and accountability, supported by clear communication and regular team meetings. 2. Member Experience & Community Building Regularly engage with members to gather feedback, resolve concerns, and build strong relationships. Ensure a consistently exceptional member experience, rooted in customer service, community, and quality. Lead a culture of hospitality where every guest feels welcomed, supported, and inspired. 3. Operational Excellence Oversee all daily club operations including front of house, fitness floor, maintenance, and housekeeping. Implement and continually refine internal processes and systems to maximise operational efficiency. Ensure full compliance with health and safety regulations, including daily and weekly checks and documentation. Lead on scheduling, rotas, and staffing plans to optimise resource utilisation and service coverage. 4. Financial Management & Reporting Manage all financial aspects of the club including forecasting, budgeting, cash flow, and cost control. Monitor the P&L, ensuring profitability targets are met and exceeded. Conduct regular performance analysis and reporting, recommending and initiating corrective actions where needed. Ensure tight control of accounts payables and manage supplier relationships effectively. 5. Sales & Business Development Drive membership sales strategy across individual and corporate channels. Set and oversee sales targets, commission structures, and incentive plans for the team. Collaborate with the marketing team to align campaigns with local and seasonal growth opportunities. Identify new opportunities for growth through partnerships, events, and community outreach. 6. Quality Assurance & Process Improvement Analyse trends and customer feedback to proactively improve systems, workflows, and touch points. Monitor service standards, identify gaps, and take action to enhance delivery across all departments. Champion operational innovation by regularly reviewing processes for scalability and effectiveness. The Person: Experience in senior operations or general management within a high end fitness, hospitality, or wellness setting Proven track record of leading diverse teams to deliver strong commercial and service outcomes Strong understanding of fitness and lifestyle trends, with a passion for elevating customer experience Commercially astute with excellent budgeting, reporting, and financial control capabilities Exceptional leadership, interpersonal, and communication skills Highly organised, proactive, and comfortable managing multiple priorities in a fast paced environment Entrepreneurial mindset with a desire to build, scale, and leave a lasting legacy. Success Metrics: Delivery of consistent and profitable financial results across revenue streams Achievement of membership acquisition, retention, and satisfaction KPIs High levels of team performance, engagement, and staff retention Smooth, efficient club operations with full compliance and service excellence Creation of a strong, inclusive, and positive club culture that reflects brand values Your recruiter for this role is Heloise Nangle, Co Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please 'apply now'. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.
Dec 16, 2025
Full time
An exciting opportunity awaits an ambitious and commercially savvy leader to take the reins as General Manager of one of a brands, best performing site - a multi-brand entity combining studios, treatment rooms, and premium recovery facilities including an on site sauna. As General Manager, you'll oversee the seamless operation and commercial performance of this multi site hub, leading a passionate team to deliver exceptional member experiences and drive business growth. With three distinct brands operating under one roof, this role demands a balance of operational excellence, strategic thinking, and authentic connection to the wellness space - particularly with an understanding or background in yoga and holistic movement. The Role Salary: £45-55,000 base, experience dependent + OTE Working Hours: Full time, flexible across weekdays and occasional weekends Amazing working perks including access to all facilities, London wide. Leave: 25 Days per annum. Essential experience/understanding of yoga as a practice Reporting to: The Director of Operations Responsibilities: 1. Team Leadership & People Management Recruit, onboard, train, and lead a high performing team across all departments. Create and maintain a positive, professional, and safe work environment. Set clear expectations, conduct performance reviews, and manage development plans. Establish strong team culture and accountability, supported by clear communication and regular team meetings. 2. Member Experience & Community Building Regularly engage with members to gather feedback, resolve concerns, and build strong relationships. Ensure a consistently exceptional member experience, rooted in customer service, community, and quality. Lead a culture of hospitality where every guest feels welcomed, supported, and inspired. 3. Operational Excellence Oversee all daily club operations including front of house, fitness floor, maintenance, and housekeeping. Implement and continually refine internal processes and systems to maximise operational efficiency. Ensure full compliance with health and safety regulations, including daily and weekly checks and documentation. Lead on scheduling, rotas, and staffing plans to optimise resource utilisation and service coverage. 4. Financial Management & Reporting Manage all financial aspects of the club including forecasting, budgeting, cash flow, and cost control. Monitor the P&L, ensuring profitability targets are met and exceeded. Conduct regular performance analysis and reporting, recommending and initiating corrective actions where needed. Ensure tight control of accounts payables and manage supplier relationships effectively. 5. Sales & Business Development Drive membership sales strategy across individual and corporate channels. Set and oversee sales targets, commission structures, and incentive plans for the team. Collaborate with the marketing team to align campaigns with local and seasonal growth opportunities. Identify new opportunities for growth through partnerships, events, and community outreach. 6. Quality Assurance & Process Improvement Analyse trends and customer feedback to proactively improve systems, workflows, and touch points. Monitor service standards, identify gaps, and take action to enhance delivery across all departments. Champion operational innovation by regularly reviewing processes for scalability and effectiveness. The Person: Experience in senior operations or general management within a high end fitness, hospitality, or wellness setting Proven track record of leading diverse teams to deliver strong commercial and service outcomes Strong understanding of fitness and lifestyle trends, with a passion for elevating customer experience Commercially astute with excellent budgeting, reporting, and financial control capabilities Exceptional leadership, interpersonal, and communication skills Highly organised, proactive, and comfortable managing multiple priorities in a fast paced environment Entrepreneurial mindset with a desire to build, scale, and leave a lasting legacy. Success Metrics: Delivery of consistent and profitable financial results across revenue streams Achievement of membership acquisition, retention, and satisfaction KPIs High levels of team performance, engagement, and staff retention Smooth, efficient club operations with full compliance and service excellence Creation of a strong, inclusive, and positive club culture that reflects brand values Your recruiter for this role is Heloise Nangle, Co Founder at Jobs In. Fitness, and can be contacted simply by applying for this role below. Jobs In. Fitness are a fitness recruitment agency, specialising in hundreds of fitness jobs in the UK like these. If you are keen to be considered please 'apply now'. Please note that only applicants matching the strict criteria above will be contacted as part of the recruitment process.
Destination Manager
Colliers International Deutschland Holding GmbH City, Birmingham
Company Description Colliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate across core sectors such as office, industrial, retail, and hotel, as well as a range of specialized property types. Colliers UK is headquartered in London, with over 1,200 professionals across 16 offices in the UK and Ireland. At Colliers we actively promote a culture of inclusivity, collaboration, and mutual respect. Join us and be part of a team where diversity is embraced, and every voice is heard. What sets Colliers apart from their competition is not what we do, but how we do it. We invest in relationships to create enduring value. Our most valuable asset is our people - we are passionate, take personal responsibility and always do what's right for our clients. We attract and develop industry leaders, empowering them to think and act differently to drive exceptional results. Job Description To provide visible strategic leadership and, in conjunction with the property manager, recruit and select employees to ensure that the Centre is appropriately resourced to achieve business plan targets. Ensure "On boarding" is undertaken in line with company requirements, effective team communication, and that the team understands the Centre's business plan and the importance of their individual contributions in achieving the plan. Conduct regular performance reviews with the team, to include the setting and reviewing of objectives, and personal development plans. Ensure the performance management process is implemented effectively and in a timely manner. Coach the team to enable them to maximise their performance and be empowered to take ownership for decision making. Ensure adherence to Company policies, processes, and procedures across the Centre. Develop and nurture a positive team working environment with colleagues, managing in a "First amongst equals" style, holding regular staff forums, encouraging staff feedback. Encourage Equality, Diversity, and Inclusiveness. Develop successful working relationships with key stakeholders, to ensure a productive and effective working partnership. Develop a network of contacts, including decision makers and influencers within the local private and public sector in addition to community contacts at local charities and schools/colleges. Contribute to the preparation of the Centre's vision and business plan and ensure specific asset objectives and initiatives are implemented as agreed with the property manager. Regularly monitor, evaluate, and report on the performance of the Centre through key performance indicators, including turnover, occupier trading performance, footfall, void rates, commercialisation revenue generation etc. Contribute to letting/tenant mix strategy and facilitate enquiries from prospective occupiers. Seek and analyze data sets to gain a fundamental understanding of the performance of the Centre to drive strategic decisions and ensure optimal performance is targeted and achieved. Under the direction of the property manager, prepare, manage, and reconcile all aspects of the service charge budget and expenditure reports. Seek best value, including the regular tendering of all key contracts and ensure purchase orders and invoices for payment are passed in a timely manner and in accordance with Company policy. Oversee the delivery of an agreed marketing strategy. Encourage maximum positive local press and media coverage through the management of good press relations and acting as the local spokesperson, in line with managing agent and client's media policies. Maintain awareness of and influence, monitor and report on local issues, activities and initiatives that may affect the Centre. Regularly monitor and report on competition activity within the catchment area affecting the Park including any significant planning applications submitted to the local planning authority. Participate in and influence local community matters for the benefit of the Centre through liaison with the local Business Improvement District, chambers of commerce, Police, and other relevant bodies. Inform the property manager of any matters regarding the local/regional economy, transportation and planning issues that may affect the performance and capital value of the Centre. Ensure that the property manager is promptly informed of all matters of importance including client and tenant conversations and any intelligence around an occupier seeking to cease trading. Assist the property manager with the management of arrears and in conjunction with qualified colleagues, such as from the building surveying team, ensure that any tenant applications are carried out in accordance with the consent granted and the Centre's occupier design guide, as appropriate. Demonstrate entrepreneurial spirit, identify, and advise colleagues of potential new business opportunities to ensure an increase in the commercial performance of the Centre, working with the Place Activation Manager to develop a commercialisation strategy including mid mall retailing, pop-up shop opportunities and brand activations. Identify and implement social value and place making opportunities in conjunction with the Place Activation Manager. Seek out community engagement opportunities and strive to improve the quality of the environment within the Centre, ensuring empty units are appropriately presented and that way finding/general signage is kept up to date. Qualifications Strong analytical skills to be able to review datasets from multiple perspectives to identify strategic initiatives to optimize performance. Commercial awareness from experience and/or qualification Digital Marketing Basic accountancy skills Cost control, variance and forecast reporting. Basic IT skills inc. Word, Excel to intermediate level A proven track record in Staff management Complete understanding of the challenges and opportunities of each asset class contained within the portfolio across local, regional, and wider markets. Experience of management of mixed use schemes. Track record of Meaningful stakeholder engagement with positive outcomes. Management of Performance based contracts Additional Information To optimise the performance of the Destination through the implementation of excellent operational and financial management, marketing, customer service and management of risk. Using different data models to continually improve asset performance through the implementation of specific objectives and initiatives set out in the asset's business plan and to act as an ambassador for the Colliers brand values. This is a full time site based position working a 5 days out of 7 shift pattern including regular weekend and evening hours in line with the operational needs of the Centre.
Dec 16, 2025
Full time
Company Description Colliers is a global leader in commercial real estate services, providing strategic solutions to occupiers, developers, and investors at local, national, and international levels. Our services include brokerage sales and leasing, real estate management, valuation, consulting, project management, project marketing, and research. We operate across core sectors such as office, industrial, retail, and hotel, as well as a range of specialized property types. Colliers UK is headquartered in London, with over 1,200 professionals across 16 offices in the UK and Ireland. At Colliers we actively promote a culture of inclusivity, collaboration, and mutual respect. Join us and be part of a team where diversity is embraced, and every voice is heard. What sets Colliers apart from their competition is not what we do, but how we do it. We invest in relationships to create enduring value. Our most valuable asset is our people - we are passionate, take personal responsibility and always do what's right for our clients. We attract and develop industry leaders, empowering them to think and act differently to drive exceptional results. Job Description To provide visible strategic leadership and, in conjunction with the property manager, recruit and select employees to ensure that the Centre is appropriately resourced to achieve business plan targets. Ensure "On boarding" is undertaken in line with company requirements, effective team communication, and that the team understands the Centre's business plan and the importance of their individual contributions in achieving the plan. Conduct regular performance reviews with the team, to include the setting and reviewing of objectives, and personal development plans. Ensure the performance management process is implemented effectively and in a timely manner. Coach the team to enable them to maximise their performance and be empowered to take ownership for decision making. Ensure adherence to Company policies, processes, and procedures across the Centre. Develop and nurture a positive team working environment with colleagues, managing in a "First amongst equals" style, holding regular staff forums, encouraging staff feedback. Encourage Equality, Diversity, and Inclusiveness. Develop successful working relationships with key stakeholders, to ensure a productive and effective working partnership. Develop a network of contacts, including decision makers and influencers within the local private and public sector in addition to community contacts at local charities and schools/colleges. Contribute to the preparation of the Centre's vision and business plan and ensure specific asset objectives and initiatives are implemented as agreed with the property manager. Regularly monitor, evaluate, and report on the performance of the Centre through key performance indicators, including turnover, occupier trading performance, footfall, void rates, commercialisation revenue generation etc. Contribute to letting/tenant mix strategy and facilitate enquiries from prospective occupiers. Seek and analyze data sets to gain a fundamental understanding of the performance of the Centre to drive strategic decisions and ensure optimal performance is targeted and achieved. Under the direction of the property manager, prepare, manage, and reconcile all aspects of the service charge budget and expenditure reports. Seek best value, including the regular tendering of all key contracts and ensure purchase orders and invoices for payment are passed in a timely manner and in accordance with Company policy. Oversee the delivery of an agreed marketing strategy. Encourage maximum positive local press and media coverage through the management of good press relations and acting as the local spokesperson, in line with managing agent and client's media policies. Maintain awareness of and influence, monitor and report on local issues, activities and initiatives that may affect the Centre. Regularly monitor and report on competition activity within the catchment area affecting the Park including any significant planning applications submitted to the local planning authority. Participate in and influence local community matters for the benefit of the Centre through liaison with the local Business Improvement District, chambers of commerce, Police, and other relevant bodies. Inform the property manager of any matters regarding the local/regional economy, transportation and planning issues that may affect the performance and capital value of the Centre. Ensure that the property manager is promptly informed of all matters of importance including client and tenant conversations and any intelligence around an occupier seeking to cease trading. Assist the property manager with the management of arrears and in conjunction with qualified colleagues, such as from the building surveying team, ensure that any tenant applications are carried out in accordance with the consent granted and the Centre's occupier design guide, as appropriate. Demonstrate entrepreneurial spirit, identify, and advise colleagues of potential new business opportunities to ensure an increase in the commercial performance of the Centre, working with the Place Activation Manager to develop a commercialisation strategy including mid mall retailing, pop-up shop opportunities and brand activations. Identify and implement social value and place making opportunities in conjunction with the Place Activation Manager. Seek out community engagement opportunities and strive to improve the quality of the environment within the Centre, ensuring empty units are appropriately presented and that way finding/general signage is kept up to date. Qualifications Strong analytical skills to be able to review datasets from multiple perspectives to identify strategic initiatives to optimize performance. Commercial awareness from experience and/or qualification Digital Marketing Basic accountancy skills Cost control, variance and forecast reporting. Basic IT skills inc. Word, Excel to intermediate level A proven track record in Staff management Complete understanding of the challenges and opportunities of each asset class contained within the portfolio across local, regional, and wider markets. Experience of management of mixed use schemes. Track record of Meaningful stakeholder engagement with positive outcomes. Management of Performance based contracts Additional Information To optimise the performance of the Destination through the implementation of excellent operational and financial management, marketing, customer service and management of risk. Using different data models to continually improve asset performance through the implementation of specific objectives and initiatives set out in the asset's business plan and to act as an ambassador for the Colliers brand values. This is a full time site based position working a 5 days out of 7 shift pattern including regular weekend and evening hours in line with the operational needs of the Centre.
Enterprise Customer Success Manager
ScreenCloud Limited City, London
Hello, we're ScreenCloud! Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs. At ScreenCloud, we're hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers' businesses thriving. We're very proud of our product and we're also incredibly proud of our people. It's our 'ScreenClouders' and the culture they nurture that will take us where other companies just can't go. So if you're someone looking to join a team of talented individuals, apply below! The Role We are looking for a confident, organized, and tech-savvy Enterprise Customer Success Manager to join our team and lead strategic relationships across our highest-value, Enterprise-tier accounts. You'll play a critical role in ensuring our customers achieve long-term success with ScreenCloud by driving value, increasing adoption, and leading renewal and expansion strategies. This is a highly cross-functional and commercially-aware role that blends strategic account management with a strong focus on customer outcomes. You'll serve as a trusted advisor to your customers while partnering internally to improve product, process, and the overall customer experience. Responsibilities Own the retention, renewal, and churn/contraction targets for a high-value Enterprise-tier book of business Act as a strategic advisor to assigned customers, driving product adoption, value realisation, and long-term partnership Proactively identify and mitigate risks while surfacing expansion opportunities aligned to customer goals Lead renewal conversations end-to-end, partnering with Account Managers or Commercial counterparts as needed Collaborate cross-functionally with Sales, Product, Marketing, Solutions Engineering, and Support to champion customer needs Represent the customer voice in internal discussions, helping shape roadmap priorities and service improvements Travel as needed to support onboarding milestones, onsite strategy sessions, and executive business reviews Mentor junior CSMs by sharing best practices, providing guidance, and helping up-level team performance Contribute to internal initiatives that improve CS processes, tools, and team collaboration Maintain high-quality documentation and account planning to ensure visibility and continuity across the organisation Requirements Proven experience as an Enterprise Customer Success Manager, Account Manager, or in another strategic customer-facing role, preferably within a SaaS environment Excellent listening, negotiation, and presentation skills, with the ability to influence at all levels - including executive and C-level stakeholders Strong verbal and written communication skills, capable of tailoring messaging to both technical and non-technical audiences Demonstrated success in managing customer lifecycles - from onboarding and adoption to renewal and expansion Comfortable analysing and working with large data sets to inform decisions and communicate customer health, value, and risk Strong commercial acumen and a proven ability to drive retention and expansion outcomes Experience with CRM and Customer Success platforms (e.g., Salesforce, Vitally, Gainsight, ChurnZero, etc.) Highly organised with excellent attention to detail, able to manage multiple priorities across a dynamic book of business A collaborative mindset with experience working cross-functionally with Sales, Product, Support, and Marketing Self-starter with a proactive, solutions-oriented approach and a passion for customer success and continuous improvement Interview Process and Experience Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ScreenCloud, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! If you require any reasonable adjustments, please let our friendly recruitment team know. Key Info Typical Process: Intro to ScreenCloud - Meet the Hiring Manager - Challenge - Final Hybrid Friendly Working: 2-3 days in Office Flexi-Hours: We don't follow the strict 9-5 here, we trust you to execute your role to the highest standard whilst being able to make time for the things you love! Benefits Take the Time You Need - Unlimited paid time off to rest, recharge, or explore. Hybrid-First Flexibility - A blend of in-office collaboration and remote freedom Work From Anywhere - Up to one month a year to work remotely from any location in the world Home Office Boost - Stipend to set up your ideal remote workspace. Flexible Hours - Work when you're most productive with our flex-time approach Future You, Funded - Pensions provided by The People's Pension Family First - Generous, enhanced parental leave for all parents Grow With Us - Personal development budget to fuel your learning and career growth Comprehensive Health Cash Plan - Claim money back on essential health care, for both you and your children Keep Moving - cycle to work schemes, gym and retaildiscounts
Dec 16, 2025
Full time
Hello, we're ScreenCloud! Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs. At ScreenCloud, we're hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers' businesses thriving. We're very proud of our product and we're also incredibly proud of our people. It's our 'ScreenClouders' and the culture they nurture that will take us where other companies just can't go. So if you're someone looking to join a team of talented individuals, apply below! The Role We are looking for a confident, organized, and tech-savvy Enterprise Customer Success Manager to join our team and lead strategic relationships across our highest-value, Enterprise-tier accounts. You'll play a critical role in ensuring our customers achieve long-term success with ScreenCloud by driving value, increasing adoption, and leading renewal and expansion strategies. This is a highly cross-functional and commercially-aware role that blends strategic account management with a strong focus on customer outcomes. You'll serve as a trusted advisor to your customers while partnering internally to improve product, process, and the overall customer experience. Responsibilities Own the retention, renewal, and churn/contraction targets for a high-value Enterprise-tier book of business Act as a strategic advisor to assigned customers, driving product adoption, value realisation, and long-term partnership Proactively identify and mitigate risks while surfacing expansion opportunities aligned to customer goals Lead renewal conversations end-to-end, partnering with Account Managers or Commercial counterparts as needed Collaborate cross-functionally with Sales, Product, Marketing, Solutions Engineering, and Support to champion customer needs Represent the customer voice in internal discussions, helping shape roadmap priorities and service improvements Travel as needed to support onboarding milestones, onsite strategy sessions, and executive business reviews Mentor junior CSMs by sharing best practices, providing guidance, and helping up-level team performance Contribute to internal initiatives that improve CS processes, tools, and team collaboration Maintain high-quality documentation and account planning to ensure visibility and continuity across the organisation Requirements Proven experience as an Enterprise Customer Success Manager, Account Manager, or in another strategic customer-facing role, preferably within a SaaS environment Excellent listening, negotiation, and presentation skills, with the ability to influence at all levels - including executive and C-level stakeholders Strong verbal and written communication skills, capable of tailoring messaging to both technical and non-technical audiences Demonstrated success in managing customer lifecycles - from onboarding and adoption to renewal and expansion Comfortable analysing and working with large data sets to inform decisions and communicate customer health, value, and risk Strong commercial acumen and a proven ability to drive retention and expansion outcomes Experience with CRM and Customer Success platforms (e.g., Salesforce, Vitally, Gainsight, ChurnZero, etc.) Highly organised with excellent attention to detail, able to manage multiple priorities across a dynamic book of business A collaborative mindset with experience working cross-functionally with Sales, Product, Support, and Marketing Self-starter with a proactive, solutions-oriented approach and a passion for customer success and continuous improvement Interview Process and Experience Don't meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ScreenCloud, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! If you require any reasonable adjustments, please let our friendly recruitment team know. Key Info Typical Process: Intro to ScreenCloud - Meet the Hiring Manager - Challenge - Final Hybrid Friendly Working: 2-3 days in Office Flexi-Hours: We don't follow the strict 9-5 here, we trust you to execute your role to the highest standard whilst being able to make time for the things you love! Benefits Take the Time You Need - Unlimited paid time off to rest, recharge, or explore. Hybrid-First Flexibility - A blend of in-office collaboration and remote freedom Work From Anywhere - Up to one month a year to work remotely from any location in the world Home Office Boost - Stipend to set up your ideal remote workspace. Flexible Hours - Work when you're most productive with our flex-time approach Future You, Funded - Pensions provided by The People's Pension Family First - Generous, enhanced parental leave for all parents Grow With Us - Personal development budget to fuel your learning and career growth Comprehensive Health Cash Plan - Claim money back on essential health care, for both you and your children Keep Moving - cycle to work schemes, gym and retaildiscounts
Carrington Blake Recruitment
RQ - Pension Fund Payroll Manager
Carrington Blake Recruitment Trowbridge, Wiltshire
Hybrid - 2 days in the office £35 per hour (umbrella) Job Family overview Organisational support job family overview: Delivery of services to support the Council and its partners in longer term; corporate compliance, contracting, planning, performance, policy and strategy. Focus on the business and service infrastructure of the Council and its partners to ensure effective management and proper compliance Advice and services rendered will generally be accepted as authoritative and recommended practice Specialist area and/or management knowledge Understanding area concepts and plans Defining implications of external influences and trends Shaping of Council responses including service plans/strategies & policies Definition & management of strategic planning processes Monitoring and reporting of performance Service / function Context The overall responsibilities of the service/function are: The Wiltshire Pension Fund is established under Local Government Pension Scheme Regulations. Its purpose is to meet all future pension liabilities of its scheme members, whilst at the same time seeking to minimise the contributions that need to be paid into the Fund by the employer bodies. The level of employer contributions is assessed every three years through an actuarial valuation of the Fund. The Wiltshire Pension Fund administers pensions on behalf of over 180 different employer organisations, ranging from local authorities, FE colleges, academies, charities and third party service providers. The Pension Team is responsible for the governance and administration of the Wiltshire Pension Fund as well as the Fire Uniform Pension schemes. The LGPS benefits being administered amount to liabilities, valued at the last triennial valuation of £2.7bn and these are funded by assets managed by the Fund of circ. £3bn. The Fund pays out benefits of around £100m each year and receives in contributions from employers of £120m. The Fund must be administered in line with the appropriate statutory scheme and a variety of overarching legislation, including tax regulations. It also has to comply with various statutory guidance, in particular the Pension Regulator's Code of Practice 13, which covers the governance requirements expected of all public sector pension schemes, including the LGPS. Importantly the Fund is required to report any breaches of the law to the Pension Regulator, whether they have occurred within the Fund or any of the scheme's employers. The correct administration is critical to ensure the Fund isn't fined by the Pension Regulator along with the associated reputational risk, but the management of the Fund's assets and liabilities is attributable to its solvency and determines the level of contributions to be paid by employer's organisations, a significant cost for them and for many smaller employers as this has a direct impact on their financial viability. The Wiltshire Pension Fund ensures all pension benefits are paid correctly, on a timely basis and in line with the scheme regulations. It manages the relationships with the Fund's 180+ scheme employers, overseeing the admission and cessation of these organisations. It monitors and reviews the investment strategy of the Fund and brings forward proposals for improvement as appropriate to ensure the assets and costs of the Wiltshire Pension Fund are accounted for and reported correctly and legally. Investment manager services are procured on behalf of the Fund via the Brunel Pension Partnership, in which the Fund participates together with 9 other LGPS Funds. It procures actuarial services and other third party providers which value more than £7m and to ensure the continual development and enhancement of the pension administration service by improving performance and appropriate development of IT. Main Purpose of the Job To plan and implement the new payroll system, supervising and coordinating transition of the Pensioner Payroll out of the Council's system onto a payroll integrated within the pension administration system. Monitoring and reporting on progress of this project to senior management, working with internal colleagues and external software providers. Independently developing new working practices and control processes in collaboration with the pension administration team. To have overall responsibility for the pensioner payroll making more than 16,000 monthly BACS payments worth c£100m p/a. Ensure monthly pension payments and twice weekly immediate payments are made on time and accurately to all beneficiaries. All required regulatory returns and payments are completed and submitted on time. As the leading qualified payroll specialist within the pension fund this role will require the post holder to independently lead this service and to resolve any issues and plan effectively to ensure this critical service is provided throughout the year. Any required support will need to be requested via external agencies or through reference to specialist pensions and tax regulations by the post holder. Design and implement controls and processes to ensure the payroll is accurate, well controlled and administered efficiently. To report monthly on the effectiveness of these controls to senior management and identify any problems, proactively considering risks and problems before they occur. Regularly undertake tasks to ensure the accuracy of payroll records, working with internal colleagues and external agencies to carry out mortality tracing, annual pension increases, pensioner records updates and dealing with any overpayment recovery. To lead and direct the Payroll Officer, encompassing initial training and any changes to existing working practice. To plan workload across the small team to ensure all payroll deadlines are met to ensure on time and accurate payments are maintained. Job duties Run the monthly pensioner payroll, making timely and accurate payments to all pensioners. Ensuring all tasks are planned and conducted on time. This will include processing starters, leavers and any changes. Responding to time pressured requests for new payments and prioritising changes or new pensions to be paid as well as responding to requests from other teams and pensioners, ensuring the fixed monthly payroll deadline is always met. To plan and implement transition of the Pensioner Payroll out of the Council's payroll system onto a payroll integrated within the pension administration system. Working with the system provider and council payroll team to transfer data in a controlled manner. Design and implement new processes to run within the pension team and proactively consider risks and controls required. Complete all statutory returns and make associated payments, such as RTI returns to HMRC and tax payments on time. To be responsible for all member/HMRC tax code queries, ensuring the correct tax deductions are applied to pensions in payment. Maintaining a high level of understanding of relevant pensions and HMRC regulations which affect the payroll, interpreting these and ensuring the fund remains compliant. Undertaking this as the senior and senior leader of the payroll service for the pension fund and where support is required seeking appropriate external advice and guidance on issues. To undertake monthly reconciliations and controls, compiling these to report on their effectiveness. Identify any issues and design new processes to address any problems. Being proactive in considering risks to the payroll to fraud, error or system failure and designing new processes to continually ensure a robust and accurate service is provided. To work alongside the Benefit Managers to ensure all overpaid pensions are recovered on notification of death. To undertake regular processes to ensure the integrity of payroll data, completing mortality tracing, updating payroll records such as address and bank detail changes. Reviews of child pension payments and ensuring changes to monthly pension payments for dependants transferring from short to long term benefits. Providing a high quality service to all scheme members, effectively being the first point of contact for all relevant queries, issuing payslips and P60 reports. To work in collaboration with member services department to resolve any queries from pensioners. To provide outputs from the payroll system for input to the financial ledger. Ensure clear and informative information is provided to members on their pay, through payslips and p60 documents provided electronically. This role forms a key post in the Operations Team, and depending on workload will be required to assist with other tasks across the team in line with the skills and responsibilities of the role, in order to provide team resilience. Person Specification Essential Experience of running a payroll for a large employer. A relevant professional payroll qualification. Evidence of continued professional development. Significant understanding of the principles of the Local Government Pension Scheme (LGPS). Experience and working knowledge of the issues surrounding pensions nationally. Significant evidence of negotiation and influencing skills. A proven ability to solve problems and develop innovative, streamlined solutions. Skills in delegating and working with other members of a team. Fully conversant with Microsoft Office. Computer literate with at least "intermediate" spreadsheet skills and competent word-processing skills. . click apply for full job details
Dec 16, 2025
Full time
Hybrid - 2 days in the office £35 per hour (umbrella) Job Family overview Organisational support job family overview: Delivery of services to support the Council and its partners in longer term; corporate compliance, contracting, planning, performance, policy and strategy. Focus on the business and service infrastructure of the Council and its partners to ensure effective management and proper compliance Advice and services rendered will generally be accepted as authoritative and recommended practice Specialist area and/or management knowledge Understanding area concepts and plans Defining implications of external influences and trends Shaping of Council responses including service plans/strategies & policies Definition & management of strategic planning processes Monitoring and reporting of performance Service / function Context The overall responsibilities of the service/function are: The Wiltshire Pension Fund is established under Local Government Pension Scheme Regulations. Its purpose is to meet all future pension liabilities of its scheme members, whilst at the same time seeking to minimise the contributions that need to be paid into the Fund by the employer bodies. The level of employer contributions is assessed every three years through an actuarial valuation of the Fund. The Wiltshire Pension Fund administers pensions on behalf of over 180 different employer organisations, ranging from local authorities, FE colleges, academies, charities and third party service providers. The Pension Team is responsible for the governance and administration of the Wiltshire Pension Fund as well as the Fire Uniform Pension schemes. The LGPS benefits being administered amount to liabilities, valued at the last triennial valuation of £2.7bn and these are funded by assets managed by the Fund of circ. £3bn. The Fund pays out benefits of around £100m each year and receives in contributions from employers of £120m. The Fund must be administered in line with the appropriate statutory scheme and a variety of overarching legislation, including tax regulations. It also has to comply with various statutory guidance, in particular the Pension Regulator's Code of Practice 13, which covers the governance requirements expected of all public sector pension schemes, including the LGPS. Importantly the Fund is required to report any breaches of the law to the Pension Regulator, whether they have occurred within the Fund or any of the scheme's employers. The correct administration is critical to ensure the Fund isn't fined by the Pension Regulator along with the associated reputational risk, but the management of the Fund's assets and liabilities is attributable to its solvency and determines the level of contributions to be paid by employer's organisations, a significant cost for them and for many smaller employers as this has a direct impact on their financial viability. The Wiltshire Pension Fund ensures all pension benefits are paid correctly, on a timely basis and in line with the scheme regulations. It manages the relationships with the Fund's 180+ scheme employers, overseeing the admission and cessation of these organisations. It monitors and reviews the investment strategy of the Fund and brings forward proposals for improvement as appropriate to ensure the assets and costs of the Wiltshire Pension Fund are accounted for and reported correctly and legally. Investment manager services are procured on behalf of the Fund via the Brunel Pension Partnership, in which the Fund participates together with 9 other LGPS Funds. It procures actuarial services and other third party providers which value more than £7m and to ensure the continual development and enhancement of the pension administration service by improving performance and appropriate development of IT. Main Purpose of the Job To plan and implement the new payroll system, supervising and coordinating transition of the Pensioner Payroll out of the Council's system onto a payroll integrated within the pension administration system. Monitoring and reporting on progress of this project to senior management, working with internal colleagues and external software providers. Independently developing new working practices and control processes in collaboration with the pension administration team. To have overall responsibility for the pensioner payroll making more than 16,000 monthly BACS payments worth c£100m p/a. Ensure monthly pension payments and twice weekly immediate payments are made on time and accurately to all beneficiaries. All required regulatory returns and payments are completed and submitted on time. As the leading qualified payroll specialist within the pension fund this role will require the post holder to independently lead this service and to resolve any issues and plan effectively to ensure this critical service is provided throughout the year. Any required support will need to be requested via external agencies or through reference to specialist pensions and tax regulations by the post holder. Design and implement controls and processes to ensure the payroll is accurate, well controlled and administered efficiently. To report monthly on the effectiveness of these controls to senior management and identify any problems, proactively considering risks and problems before they occur. Regularly undertake tasks to ensure the accuracy of payroll records, working with internal colleagues and external agencies to carry out mortality tracing, annual pension increases, pensioner records updates and dealing with any overpayment recovery. To lead and direct the Payroll Officer, encompassing initial training and any changes to existing working practice. To plan workload across the small team to ensure all payroll deadlines are met to ensure on time and accurate payments are maintained. Job duties Run the monthly pensioner payroll, making timely and accurate payments to all pensioners. Ensuring all tasks are planned and conducted on time. This will include processing starters, leavers and any changes. Responding to time pressured requests for new payments and prioritising changes or new pensions to be paid as well as responding to requests from other teams and pensioners, ensuring the fixed monthly payroll deadline is always met. To plan and implement transition of the Pensioner Payroll out of the Council's payroll system onto a payroll integrated within the pension administration system. Working with the system provider and council payroll team to transfer data in a controlled manner. Design and implement new processes to run within the pension team and proactively consider risks and controls required. Complete all statutory returns and make associated payments, such as RTI returns to HMRC and tax payments on time. To be responsible for all member/HMRC tax code queries, ensuring the correct tax deductions are applied to pensions in payment. Maintaining a high level of understanding of relevant pensions and HMRC regulations which affect the payroll, interpreting these and ensuring the fund remains compliant. Undertaking this as the senior and senior leader of the payroll service for the pension fund and where support is required seeking appropriate external advice and guidance on issues. To undertake monthly reconciliations and controls, compiling these to report on their effectiveness. Identify any issues and design new processes to address any problems. Being proactive in considering risks to the payroll to fraud, error or system failure and designing new processes to continually ensure a robust and accurate service is provided. To work alongside the Benefit Managers to ensure all overpaid pensions are recovered on notification of death. To undertake regular processes to ensure the integrity of payroll data, completing mortality tracing, updating payroll records such as address and bank detail changes. Reviews of child pension payments and ensuring changes to monthly pension payments for dependants transferring from short to long term benefits. Providing a high quality service to all scheme members, effectively being the first point of contact for all relevant queries, issuing payslips and P60 reports. To work in collaboration with member services department to resolve any queries from pensioners. To provide outputs from the payroll system for input to the financial ledger. Ensure clear and informative information is provided to members on their pay, through payslips and p60 documents provided electronically. This role forms a key post in the Operations Team, and depending on workload will be required to assist with other tasks across the team in line with the skills and responsibilities of the role, in order to provide team resilience. Person Specification Essential Experience of running a payroll for a large employer. A relevant professional payroll qualification. Evidence of continued professional development. Significant understanding of the principles of the Local Government Pension Scheme (LGPS). Experience and working knowledge of the issues surrounding pensions nationally. Significant evidence of negotiation and influencing skills. A proven ability to solve problems and develop innovative, streamlined solutions. Skills in delegating and working with other members of a team. Fully conversant with Microsoft Office. Computer literate with at least "intermediate" spreadsheet skills and competent word-processing skills. . click apply for full job details
Senior Sales Manager New London
Industrious
Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We're looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We're excited about having a meaningful impact on people's workplace experience. Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team. We are proud to have been recognized as one of America's 500 fastest growing companies in 2020 by Inc. Magazine and one of Forbes' Best Startup Employers. As a Senior Sales Manager at Industrious, you will be responsible for driving occupancy and revenue growth across a growing portfolio of our stunning flexible workspace locations. More businesses than ever are turning to flexible workspace solutions over traditional office leases as they navigate the future of work. The choice of workspace providers available to these businesses is greater than ever, so the quality of our sales process is vital to our success. With qualified leads provided through broker and direct channels, you will nurture prospective customers through a best in class sales process. You will also support Enterprise prospects and customers by helping deliver tailored workspace solutions for larger, more complex requirements. This is an in person role and candidates must live within easy commuting distance of our locations in order to be considered. You'll be a great fit for this role if: You love being face to face with prospective customers - a crucial part of the sales process will be conducting high quality and captivating in person and virtual tours of our spaces, showcasing the Industrious product and value proposition. You are meticulous when it comes to managing your sales pipeline - your sales pipeline will consist of prospects at all stages of the sales process. You'll need to be super organised to ensure you are following up with prospects and moving them through the funnel efficiently while providing an excellent customer experience. You are an excellent communicator, whether in person, over the phone, or via email - as the face of Industrious to prospective customers, the way you communicate and interact with them will have a huge impact on their overall impression of Industrious. You are energised by selling and closing deals - this is what gets you out of bed in the morning! You enjoy devising creative ways to drive sales - whether it's a new marketing campaign, a strategic partnership to drive referrals, or a new customer incentive, you are always thinking of new and innovative ways to drive sales. You are goal oriented and resilient - you set high expectations for yourself and are motivated by seeing how your work is contributing to the company's growth. You can persevere, even on the toughest days. You love being part of a team and collaborating with others - this is vital as you'll need to work closely with our business development, marketing, and onsite teams to close sales. What could a day in the life of a Senior Sales Manager at Industrious look like? While no two days will ever be the same, here's what a day could look like: Your first meeting of the day is an in person tour with a high growth tech company's CEO, who is interested in a 25 desk office. She's particularly keen to learn more about our customisation process, and the speed of our WiFi. You are able to answer all her questions on the spot and it's a roaring success! Your next meeting is with our listing brokers to review their pipelines. We're about to open a new location next month and we still need a big push to hit our opening occupancy target. After lunch, you have blocked out two hours on your calendar to review your sales pipeline. You start by following up on last week's tours to try and close those sales. Then, call ten new leads sourced through BD to fill your tour schedule for later in the week. Once you've organised your pipeline, and hopefully with a spring in your step after closing that big deal, you meet with the Member Experience Manager at one of your locations. You're planning an event for local business leaders to raise awareness about Industrious and need to confirm logistics and attendance numbers. Your day ends with a meeting with your Head of Sales to go over your sales pipeline and forecast (and tell them all about your big win from earlier!) What will success look like? Occupancy and revenue growth- your locations are always fully occupied and you continue to drive increased revenue through new and existing members. Pipeline management- from the initial call, through touring and to close, your conversion rates are high and you rarely lose a sale. Renewals- as you'll handle the renewals process for existing enterprise customers, you maintain a low member churn rate across your locations. NPS score and referrals- customers rave about the sales process you took them through, and you generate more new business through positive referrals. Hitting occupancy targets for new locations ahead of schedule- as Industrious continues to grow its network, you hit your sales targets early and fill our new spaces with members well ahead of your sales forecasts. Initiatives that you drive have a big impact on sales- that new initiative you piloted in your area to drive sales is a slam dunk, and the Head of Sales asks you to help roll it out across the whole network! Professional development- you've grown as a salesperson, have become an expert in the flexible workspace sector, and are able to advise on more complex solutions for our customers. Base and bonus compensation are just two components of Industrious' total compensation package that may be available to employees. Other great employee perks and benefits include private healthcare, pension, generous paid time off, professional development grants, Employee Assistance Programme, and many other benefits, subject to applicable eligibility criteria and company policies. Equal Employment Opportunity:Industrious is an equal opportunity employer that values diversity. We have a long standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Interested in building your career at Industrious? Get future opportunities sent straight to your email.
Dec 16, 2025
Full time
Industrious is the largest premium workplace-as-a-service provider and home to the highest-rated workplaces in the industry. Everything we do comes down to creating great days for teams of all sizes and stages, including our own. We believe that what makes a great day at work is the people on your team and the problems you get to solve together. We're looking for people who love thinking outside the box and thrive in a truly collaborative setting. As teammates, we encourage new ideas and toast every win. We're excited about having a meaningful impact on people's workplace experience. Great days also start when everyone can be their authentic self at work. Diversity of backgrounds, thoughts, and ideas is critical to our success in delivering great workplace experiences, both for our members and for each other. Industrious is committed to creating an inclusive, respectful environment that embraces your individuality and quirkiness. You are valued for who YOU are. We celebrate our people as individuals who can accomplish great things when we work together as one team. We are proud to have been recognized as one of America's 500 fastest growing companies in 2020 by Inc. Magazine and one of Forbes' Best Startup Employers. As a Senior Sales Manager at Industrious, you will be responsible for driving occupancy and revenue growth across a growing portfolio of our stunning flexible workspace locations. More businesses than ever are turning to flexible workspace solutions over traditional office leases as they navigate the future of work. The choice of workspace providers available to these businesses is greater than ever, so the quality of our sales process is vital to our success. With qualified leads provided through broker and direct channels, you will nurture prospective customers through a best in class sales process. You will also support Enterprise prospects and customers by helping deliver tailored workspace solutions for larger, more complex requirements. This is an in person role and candidates must live within easy commuting distance of our locations in order to be considered. You'll be a great fit for this role if: You love being face to face with prospective customers - a crucial part of the sales process will be conducting high quality and captivating in person and virtual tours of our spaces, showcasing the Industrious product and value proposition. You are meticulous when it comes to managing your sales pipeline - your sales pipeline will consist of prospects at all stages of the sales process. You'll need to be super organised to ensure you are following up with prospects and moving them through the funnel efficiently while providing an excellent customer experience. You are an excellent communicator, whether in person, over the phone, or via email - as the face of Industrious to prospective customers, the way you communicate and interact with them will have a huge impact on their overall impression of Industrious. You are energised by selling and closing deals - this is what gets you out of bed in the morning! You enjoy devising creative ways to drive sales - whether it's a new marketing campaign, a strategic partnership to drive referrals, or a new customer incentive, you are always thinking of new and innovative ways to drive sales. You are goal oriented and resilient - you set high expectations for yourself and are motivated by seeing how your work is contributing to the company's growth. You can persevere, even on the toughest days. You love being part of a team and collaborating with others - this is vital as you'll need to work closely with our business development, marketing, and onsite teams to close sales. What could a day in the life of a Senior Sales Manager at Industrious look like? While no two days will ever be the same, here's what a day could look like: Your first meeting of the day is an in person tour with a high growth tech company's CEO, who is interested in a 25 desk office. She's particularly keen to learn more about our customisation process, and the speed of our WiFi. You are able to answer all her questions on the spot and it's a roaring success! Your next meeting is with our listing brokers to review their pipelines. We're about to open a new location next month and we still need a big push to hit our opening occupancy target. After lunch, you have blocked out two hours on your calendar to review your sales pipeline. You start by following up on last week's tours to try and close those sales. Then, call ten new leads sourced through BD to fill your tour schedule for later in the week. Once you've organised your pipeline, and hopefully with a spring in your step after closing that big deal, you meet with the Member Experience Manager at one of your locations. You're planning an event for local business leaders to raise awareness about Industrious and need to confirm logistics and attendance numbers. Your day ends with a meeting with your Head of Sales to go over your sales pipeline and forecast (and tell them all about your big win from earlier!) What will success look like? Occupancy and revenue growth- your locations are always fully occupied and you continue to drive increased revenue through new and existing members. Pipeline management- from the initial call, through touring and to close, your conversion rates are high and you rarely lose a sale. Renewals- as you'll handle the renewals process for existing enterprise customers, you maintain a low member churn rate across your locations. NPS score and referrals- customers rave about the sales process you took them through, and you generate more new business through positive referrals. Hitting occupancy targets for new locations ahead of schedule- as Industrious continues to grow its network, you hit your sales targets early and fill our new spaces with members well ahead of your sales forecasts. Initiatives that you drive have a big impact on sales- that new initiative you piloted in your area to drive sales is a slam dunk, and the Head of Sales asks you to help roll it out across the whole network! Professional development- you've grown as a salesperson, have become an expert in the flexible workspace sector, and are able to advise on more complex solutions for our customers. Base and bonus compensation are just two components of Industrious' total compensation package that may be available to employees. Other great employee perks and benefits include private healthcare, pension, generous paid time off, professional development grants, Employee Assistance Programme, and many other benefits, subject to applicable eligibility criteria and company policies. Equal Employment Opportunity:Industrious is an equal opportunity employer that values diversity. We have a long standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. Interested in building your career at Industrious? Get future opportunities sent straight to your email.
Early Years Lead
Trades Workforce Solutions Bromley, Kent
Education and Learning Skills Job Description Job Title: Business and Workforce Development Manager Grade: P05 Function: Education Learning and Skills Reporting to: Early Years and /Out of School Quality Improvement Lead Responsible for: Workforce Development Officer X 1 Senior Business Development Officer X 1 Business Development Officers x 2 Main Purpose To lead, provide expert advice and guidance on the delivery of a Workforce Development Plan, through an annual training programme of continuous professional development across the early years and childcare sector, ensuring the EYFS qualifications for staff are achieved enabling better outcomes for children. To generate an agreed annual income target through the delivery of a traded service for training the early years sector, to include all private, voluntary and independent nurseries, childminders and schools with nursery provision. To provide the strategic lead for the implementation and the delivery of the 2, 3 and 4 year old funded entitlement for early education childcare in the borough. To implement and manage IT management systems required for the effective delivery of early years childcare in the borough. To lead on the operational development and delivery across Lambeth of key governmental early years new initiatives. To lead on collaborative working with key strategic stakeholders to ensure that the government directives regarding the Early Years Pupil Premium, Disability Access Fund and SEN Inclusion funding and other government initiatives including the 30 hours childcare delivery achieve the core purpose of improving the children's EYFSP targets. To lead and co ordinate the implementation of the Early Years Capital funding for the early years and childcare sector. To lead, manage and give expert advice for effective business development services to the childcare sector and children's centres ensuring their sustainability to enable sufficiency of childcare in the borough. Principle Accountabilities Workforce Strategy Development To develop initiatives to improve the qualifications and training of the early years and childcare workforce to meet the commitments as identified in Government policy guidance and initiatives. To plan and develop an integrated training and professional development programme for all early years and childcare staff. To develop a traded service for training and development, ensuring that an agreed amount of income is generated each year. To undertake and maintain an audit of qualifications and training needs of staff within the early years and childcare sector ensuring that annual training programmes and packages are developed and delivered appropriately. To commission internal and external training programmes to meet the needs of the workforce, based on audit information and consultation. To monitor and evaluate the quality of the training provided and evaluate the impact on service delivery and quality improvement. To influence and participate in cross borough and pan London initiatives, which promote and increase the quality and quantity of training offered. Finance and Business Planning To provide strategic advice and support to senior staff in respect of financial duties and responsibilities for childcare, children's centres and other initiatives. To develop and maintain close working partnerships with schools finance to prepare budgets and financial planning for the school nurseries and early years providers who take up the funded early education places. To give financial advice and support to the early years sector in setting up new funded places in accordance with government initiatives. To provide business planning advice, support and training to help ensure the financial sustainability of the childcare sector. To set policies and implement new funding streams including managing their dissemination to the early years sector. To implement monitoring procedures that support the achievement of service targets and financial stability across the early years sector and develop a mechanism for early intervention by the LA in respect of providers having sufficiency and sustainability issues and where there are potential issues concerning the safety and welfare of children. To contribute to the management for the administration and monitoring across the range of grant funding, monitoring expenditure and service delivery ensuring compliance, dissemination of good practice and best value. To visit children's centres, and childcare settings across the borough and verify compliance with Ofsted the DfE and LA financial regulations and requirements. To provide financial training and support for early years providers bringing in technical support as required. To provide technical support to settings to function as a viable business by providing framework support and guidelines. To be responsible for managing and monitoring the budget for early years 2, 3 and 4 years old funded entitlement and workforce development. To be responsible for ensuring that spending from Government funded workforce and childcare initiatives meets the objectives and standards required. Leadership and Management To manage the team, providing clear strategic advice and regular supervision and performance management. To manage and organise the workload of the Business Development and Workforce Officers. To ensure that the team develops and maintains expert, up to date knowledge of changes across the sector and is able to offer this advice and support to providers. To develop and implement innovative strategies to support schools and providers in improving their business to ensure sustainability and the delivery of the statutory funded childcare places for 2, 3, and 4 year olds. To work closely with government departments and other national and local organisations providing monitoring and other data to demonstrate the effective delivery of programmes within agreed timescales. To train the Business Development and Workforce team to support the delivery of childcare places in the borough ensuring that the mandatory requirement of providing sufficient places is accomplished. To ensure that all officers responsible for service delivery are adequately trained and comply with safeguarding requirements. To deputise for the Early Years Quality Improvement Lead as and when required and where appropriate. Early Education Childcare for 2, 3 and 4 years olds To establish and implement policies and guidelines for the early years sector in accordance with government directives for the establishment of funded early education places for 2,3 and 4 year olds in schools, private, voluntary and independent nurseries and childminders. To establish an IT management system for the providers to be able to access the training portal and the funding tab. To ensure that the statutory requirement of the collection of headcount data is managed and takes place at least three times a year across the early years sector. To train all early years providers in the use of the required training portal. To ensure that there are sufficient childcare places across the borough for parents to be able to take up their funded place with a provider of their choice. To work with different partners including Families Information Service, SEN team, Schools Admissions and other cross departmental colleagues to ensure a fair and transparent delivery guideline for childcare places is established. To maintain and further develop excellent working relationships with colleagues in both the maintained and non maintained sectors through providing the necessary partnership workings including setting up and delivery of Early Years Forums, Early Years Sub Group and other partnership meetings. To develop strategies and policies to ensure government directives are implemented. To develop in conjunction with the legal department the statutory contract between the local authority and schools and providers who provide the funded early year places. To develop and set a rate through a single funding formula for the providers in the early years sector to enable parents to take up funded places for their children. To plan, develop, organise and lead on the delivery of government's new 30 hour childcare places initiative, across the early years sector and maintain robust relationships with all providers including schools whilst ensuring sufficiency of places for parents is achieved. To manage the capital budget for the early years sector, by preparing funding grants, and bids, setting up policies and framework for dissemination to providers and monitoring the grant funding. Other duties To be responsible for preparing reports, audits and briefing papers for the 2, 3 and 4 years old funded entitlement and workforce development services for the DfE and other appropriate agencies. To manage conflicting work, establishing priorities and meeting deadlines. To contribute through the above to key objectives in the Local Authority Community Plan and other relevant documents. To attend conferences, seminars and both internal and external meetings to represent and promote the service. To participate in the Council's Performance Management Processes ensuring that set objectives and targets are met within the agreed time scales. To observe a high standard of confidentiality in all aspects of work. . click apply for full job details
Dec 16, 2025
Full time
Education and Learning Skills Job Description Job Title: Business and Workforce Development Manager Grade: P05 Function: Education Learning and Skills Reporting to: Early Years and /Out of School Quality Improvement Lead Responsible for: Workforce Development Officer X 1 Senior Business Development Officer X 1 Business Development Officers x 2 Main Purpose To lead, provide expert advice and guidance on the delivery of a Workforce Development Plan, through an annual training programme of continuous professional development across the early years and childcare sector, ensuring the EYFS qualifications for staff are achieved enabling better outcomes for children. To generate an agreed annual income target through the delivery of a traded service for training the early years sector, to include all private, voluntary and independent nurseries, childminders and schools with nursery provision. To provide the strategic lead for the implementation and the delivery of the 2, 3 and 4 year old funded entitlement for early education childcare in the borough. To implement and manage IT management systems required for the effective delivery of early years childcare in the borough. To lead on the operational development and delivery across Lambeth of key governmental early years new initiatives. To lead on collaborative working with key strategic stakeholders to ensure that the government directives regarding the Early Years Pupil Premium, Disability Access Fund and SEN Inclusion funding and other government initiatives including the 30 hours childcare delivery achieve the core purpose of improving the children's EYFSP targets. To lead and co ordinate the implementation of the Early Years Capital funding for the early years and childcare sector. To lead, manage and give expert advice for effective business development services to the childcare sector and children's centres ensuring their sustainability to enable sufficiency of childcare in the borough. Principle Accountabilities Workforce Strategy Development To develop initiatives to improve the qualifications and training of the early years and childcare workforce to meet the commitments as identified in Government policy guidance and initiatives. To plan and develop an integrated training and professional development programme for all early years and childcare staff. To develop a traded service for training and development, ensuring that an agreed amount of income is generated each year. To undertake and maintain an audit of qualifications and training needs of staff within the early years and childcare sector ensuring that annual training programmes and packages are developed and delivered appropriately. To commission internal and external training programmes to meet the needs of the workforce, based on audit information and consultation. To monitor and evaluate the quality of the training provided and evaluate the impact on service delivery and quality improvement. To influence and participate in cross borough and pan London initiatives, which promote and increase the quality and quantity of training offered. Finance and Business Planning To provide strategic advice and support to senior staff in respect of financial duties and responsibilities for childcare, children's centres and other initiatives. To develop and maintain close working partnerships with schools finance to prepare budgets and financial planning for the school nurseries and early years providers who take up the funded early education places. To give financial advice and support to the early years sector in setting up new funded places in accordance with government initiatives. To provide business planning advice, support and training to help ensure the financial sustainability of the childcare sector. To set policies and implement new funding streams including managing their dissemination to the early years sector. To implement monitoring procedures that support the achievement of service targets and financial stability across the early years sector and develop a mechanism for early intervention by the LA in respect of providers having sufficiency and sustainability issues and where there are potential issues concerning the safety and welfare of children. To contribute to the management for the administration and monitoring across the range of grant funding, monitoring expenditure and service delivery ensuring compliance, dissemination of good practice and best value. To visit children's centres, and childcare settings across the borough and verify compliance with Ofsted the DfE and LA financial regulations and requirements. To provide financial training and support for early years providers bringing in technical support as required. To provide technical support to settings to function as a viable business by providing framework support and guidelines. To be responsible for managing and monitoring the budget for early years 2, 3 and 4 years old funded entitlement and workforce development. To be responsible for ensuring that spending from Government funded workforce and childcare initiatives meets the objectives and standards required. Leadership and Management To manage the team, providing clear strategic advice and regular supervision and performance management. To manage and organise the workload of the Business Development and Workforce Officers. To ensure that the team develops and maintains expert, up to date knowledge of changes across the sector and is able to offer this advice and support to providers. To develop and implement innovative strategies to support schools and providers in improving their business to ensure sustainability and the delivery of the statutory funded childcare places for 2, 3, and 4 year olds. To work closely with government departments and other national and local organisations providing monitoring and other data to demonstrate the effective delivery of programmes within agreed timescales. To train the Business Development and Workforce team to support the delivery of childcare places in the borough ensuring that the mandatory requirement of providing sufficient places is accomplished. To ensure that all officers responsible for service delivery are adequately trained and comply with safeguarding requirements. To deputise for the Early Years Quality Improvement Lead as and when required and where appropriate. Early Education Childcare for 2, 3 and 4 years olds To establish and implement policies and guidelines for the early years sector in accordance with government directives for the establishment of funded early education places for 2,3 and 4 year olds in schools, private, voluntary and independent nurseries and childminders. To establish an IT management system for the providers to be able to access the training portal and the funding tab. To ensure that the statutory requirement of the collection of headcount data is managed and takes place at least three times a year across the early years sector. To train all early years providers in the use of the required training portal. To ensure that there are sufficient childcare places across the borough for parents to be able to take up their funded place with a provider of their choice. To work with different partners including Families Information Service, SEN team, Schools Admissions and other cross departmental colleagues to ensure a fair and transparent delivery guideline for childcare places is established. To maintain and further develop excellent working relationships with colleagues in both the maintained and non maintained sectors through providing the necessary partnership workings including setting up and delivery of Early Years Forums, Early Years Sub Group and other partnership meetings. To develop strategies and policies to ensure government directives are implemented. To develop in conjunction with the legal department the statutory contract between the local authority and schools and providers who provide the funded early year places. To develop and set a rate through a single funding formula for the providers in the early years sector to enable parents to take up funded places for their children. To plan, develop, organise and lead on the delivery of government's new 30 hour childcare places initiative, across the early years sector and maintain robust relationships with all providers including schools whilst ensuring sufficiency of places for parents is achieved. To manage the capital budget for the early years sector, by preparing funding grants, and bids, setting up policies and framework for dissemination to providers and monitoring the grant funding. Other duties To be responsible for preparing reports, audits and briefing papers for the 2, 3 and 4 years old funded entitlement and workforce development services for the DfE and other appropriate agencies. To manage conflicting work, establishing priorities and meeting deadlines. To contribute through the above to key objectives in the Local Authority Community Plan and other relevant documents. To attend conferences, seminars and both internal and external meetings to represent and promote the service. To participate in the Council's Performance Management Processes ensuring that set objectives and targets are met within the agreed time scales. To observe a high standard of confidentiality in all aspects of work. . click apply for full job details
Business Development Manager, UXV Campaign Lead
Sagentia
DescriptionSagentia Defence provides science and technology consultancy expertise to help solve the most complex challenges faced by mission-critical defence programmes. We work in partnership with national government bodies, international institutions and global prime contractors on developing and leveraging next-generation technologies, enterprise transformation, feasibility analysis, system engineering, and programme delivery across S&T, Maritime, Air, Land, Joint, and defence digital projects (you can read more on our website: Expert insights). Sagentia Defence has an enviable legacy of supporting autonomy programmes, helping accelerate innovation in uncrewed systems. From concept analysis and feasibility studies to safety accreditation, regulatory advice and prototyping we provide independent, agile, and technically robust solutions aligned with Defences strategy. We have SQEP staff from industry, government, and the armed forces, offering unmatched insight , pace, and flexibilityenabling our customers to deliver mission-ready capabilities faster. As part of our growth plans, we are looking for a talented, ambitious and self-motivated Business Developer with a proven track record in winning and delivering work in UK Defence consulting. The successful candidate will lead our UxV campaign, leveraging our capabilities and experience in UxVs.This is a great opportunity for the right individual who will be the focal point for our business growth in the UxV market space and the primary contact internally and externally for our business and growth. Sagentia is a leading global regulatory, science and technology consultancy. It excels in research & development, safety and regulatory services, and technical programme delivery. The business has five practices operating internationally across the highly regulated markets of aviation, medical, defence, consumer, food and beverage, and industrial.Key ResponsibilitiesThe successful candidate will be responsible for leading, growing and delivering Sagentia Defences UxV business. Your responsibilities will include: Lead the development and execution of strategic business development in our to secure new projects for our core capability/consulting teams. Represent Sagentia Defence in the market and be the principal point of contact for all client enquiries/issues, establishing productive strong relationships with key stakeholders. Secure enduring commercial relationships with target customers that deliver revenue and growth opportunities to the business. Develop compelling proposals, presentations, and bid submissions that address client needs and showcase our capabilities. Skills, Knowledge and Expertise Demonstrable experience in a business development role (ie business development / sales / capability deployment) in UK Defence Consulting preferably in the UxV area. Confident and credible presenting to and influencing senior leadership in Sagentia Defence's customers. Understands Sagentia Defence's capability offering, UK Defence consulting landscape with a deep understanding of Sagentia Defence's customers and their pain points. Strategic thinker, proven ability to develop and execute comprehensive business development plans. Experience coordinating resource in a matrix structure, including senior technical staff. Excellent communication, presentation and negotiation skills. Strategy development and deployment with respect to long term performance in a UK defence consultancy context. Bidding for UK defence consultancy projects into frameworks, consulting consortia and/or industry clients. Commercial (Contract Law) acumen, good commercial acumen to understand company drivers and secure profitable work packages. Degree qualified or calibre, ideally in a related discipline. Relevant professional qualifications for your area of expertise. Relevant software capability to manage work deliverables. BenefitsAt Sagentia Defence, we believe in rewarding our people and supporting their wellbeing. Alongside our competitive salaries we offer a comprehensive benefits package including, Company Profit Share Scheme, Generous Holiday Allowance with the ability to buy and sell holiday, Employee Assistance Programme, 24 Hour access to GP and Mental Health support along with access to hundreds of high street discounts, private healthcare provided by Bupa and more. As a consultancy our people are our biggest asset, and we aim to nurture and develop our staff to achieve their full potential. JBRP1_UKTJ
Dec 16, 2025
Full time
DescriptionSagentia Defence provides science and technology consultancy expertise to help solve the most complex challenges faced by mission-critical defence programmes. We work in partnership with national government bodies, international institutions and global prime contractors on developing and leveraging next-generation technologies, enterprise transformation, feasibility analysis, system engineering, and programme delivery across S&T, Maritime, Air, Land, Joint, and defence digital projects (you can read more on our website: Expert insights). Sagentia Defence has an enviable legacy of supporting autonomy programmes, helping accelerate innovation in uncrewed systems. From concept analysis and feasibility studies to safety accreditation, regulatory advice and prototyping we provide independent, agile, and technically robust solutions aligned with Defences strategy. We have SQEP staff from industry, government, and the armed forces, offering unmatched insight , pace, and flexibilityenabling our customers to deliver mission-ready capabilities faster. As part of our growth plans, we are looking for a talented, ambitious and self-motivated Business Developer with a proven track record in winning and delivering work in UK Defence consulting. The successful candidate will lead our UxV campaign, leveraging our capabilities and experience in UxVs.This is a great opportunity for the right individual who will be the focal point for our business growth in the UxV market space and the primary contact internally and externally for our business and growth. Sagentia is a leading global regulatory, science and technology consultancy. It excels in research & development, safety and regulatory services, and technical programme delivery. The business has five practices operating internationally across the highly regulated markets of aviation, medical, defence, consumer, food and beverage, and industrial.Key ResponsibilitiesThe successful candidate will be responsible for leading, growing and delivering Sagentia Defences UxV business. Your responsibilities will include: Lead the development and execution of strategic business development in our to secure new projects for our core capability/consulting teams. Represent Sagentia Defence in the market and be the principal point of contact for all client enquiries/issues, establishing productive strong relationships with key stakeholders. Secure enduring commercial relationships with target customers that deliver revenue and growth opportunities to the business. Develop compelling proposals, presentations, and bid submissions that address client needs and showcase our capabilities. Skills, Knowledge and Expertise Demonstrable experience in a business development role (ie business development / sales / capability deployment) in UK Defence Consulting preferably in the UxV area. Confident and credible presenting to and influencing senior leadership in Sagentia Defence's customers. Understands Sagentia Defence's capability offering, UK Defence consulting landscape with a deep understanding of Sagentia Defence's customers and their pain points. Strategic thinker, proven ability to develop and execute comprehensive business development plans. Experience coordinating resource in a matrix structure, including senior technical staff. Excellent communication, presentation and negotiation skills. Strategy development and deployment with respect to long term performance in a UK defence consultancy context. Bidding for UK defence consultancy projects into frameworks, consulting consortia and/or industry clients. Commercial (Contract Law) acumen, good commercial acumen to understand company drivers and secure profitable work packages. Degree qualified or calibre, ideally in a related discipline. Relevant professional qualifications for your area of expertise. Relevant software capability to manage work deliverables. BenefitsAt Sagentia Defence, we believe in rewarding our people and supporting their wellbeing. Alongside our competitive salaries we offer a comprehensive benefits package including, Company Profit Share Scheme, Generous Holiday Allowance with the ability to buy and sell holiday, Employee Assistance Programme, 24 Hour access to GP and Mental Health support along with access to hundreds of high street discounts, private healthcare provided by Bupa and more. As a consultancy our people are our biggest asset, and we aim to nurture and develop our staff to achieve their full potential. JBRP1_UKTJ
Jaywing
Full time - 35 hours Senior Account Manager New Leeds (Hybrid)
Jaywing Leeds, Yorkshire
We are looking for an energetic and enthusiastic new Jaywinger to join our Client Services Team, supporting the day-to-day delivery of integrated campaigns across the agency. Our Senior Account Managers are at the heart of our client partnerships. In this role, you'll help shape and deliver integrated strategies across creative, digital, and media channels, collaborating closely with our in-house experts across strategy, content, PPC, SEO, Paid Social, and beyond. We're looking for a strategic thinker who can confidently manage relationships, lead on briefs, and bring opportunities and campaigns to life with the support of our talented specialists. You'll need to be organised, proactive, and commercially astute with a natural ability to build trust and foster strong relationships both internally and externally. You'll help clients succeed through a full-funnel approach and contribute to wider account planning and strategic initiatives. Working alongside Client Services, you'll identify growth opportunities, support creative, digital, and media strategy, and ensure excellence across both day-to-day delivery and broader campaign impact. Sound like your kind of challenge? Then you might be the person we're looking for. You'll be part of one of our client teams, and will report directly to a Group Account Director. You'll also have access to brilliant people across our business-including media performance specialists, data scientists, strategists, creatives, and developers-who'll support you every step of the way. Key Accountabilities Essential skills will include (but not be limited to!): 3 - 4 years' experience minimum in Organic and Paid Media. You will have a strong understanding and proven experience managing integrated media and digital accounts, enabling you to have high level strategic conversations with clients and channel specialists alongside understanding of all aspects of media activity briefing and delivery. At least 2 years' experience working directly on creative, digital, and UX projects. You'll have a solid understanding of how ideas come to life across channels and experience supporting integrated projects. This will enable you to contribute to high-level conversations with designers, UX specialists, and strategists, as well as confidently brief, manage, and help deliver creative and digital activity. This is a proactive role, you won't be sitting back waiting for briefs. You'll actively seek out opportunities, tackle challenges head-on, and bring ideas together across teams to drive stronger outcomes for clients. Willingness to get stuck in - supporting all levels within the team, managing day-to-day client relationships, and handling digital projects and retained accounts. A natural organiser - you'll be expected to juggle multiple projects, client demands and deadlines on a daily basis - working with the Account Executives and coordinating the support of a talented team internally, to make sure client's needs are met and expectations exceeded. Previous experience working within an integrated agency (or client-side) - You'll be used to liaising with media experts, analytics, developers and creatives to get the work done effectively on behalf of your clients. You'll be pulling together insights, channel strategies, and creative ideas to shape solutions, then sharing campaign ideas and results with both the client and the agency teams. You'll understand the customer journey and the impacts that can be made by actions at the right time and through the right channel and you have the capability to efficiently create and articulate a comprehensive integrated client strategy across the entire sales funnel. A head for data and an analytical mindset- whether it's evaluating a spike in a client's results or understanding the reasons behind a lack of interactions, your naturally inquisitive nature will be spotting potential opportunities to put our data science experts to work. Strong evidence of building relationships with clients, suppliers, and colleagues. Our Senior Account Managers are critical to the success of our client/agency relationship and look to strike an amazing balance between client and agency to ensure we provide best in class client service. Numerate and financially aware, you'll have an attention for detail and be the person responsible for ensuring your account's commercials are all in place, dotting the I's and crossing the T's. Great people skills - your personality will flex from brainstorming ideas with the internal team, taking briefs from clients and trouble-shooting the natural glitches and conflicts that occur. Teamwork will be key to deliver the best results for our clients. Confident in presenting - be it showcasing a case study to the team or delivering a presentation directly to your client on trends, competitors, or results, you'll have some PowerPoint wizardry and presentation experience under your belt. Ability to handle client feedback, both praise and critique, then effectively manage actions and provide feedback to the internal team whilst managing the client's expectations on deliverables throughout a project's process. An interest in the bigger picture. Working alongside a number of internal stakeholders to understand the client's business and strategically help them shape their full funnel approach. Why work at Jaywing? Jaywing has a friendly and ambitious culture. We believe in thinking big, exploring new technology, using data science to inspire creativity, caring about everything that has our name behind it, and working as one team. We believe that creativity cannot exist without method and vice versa. With clients spanning Pepsi Max, Hallmark, Jamie Oliver, Curry's Group, Walkers, Savills and Goodyear we have a real mix and are super proud of the portfolio of 50+ brilliant brands we've amassed over the years. Where? The role is based in our Leeds office, with flexibility around when you come in - we typically aim for three days a week together. Send a covering letter, CV and anything else you think showcases your talent to Jaywing is an equal opportunities employer.
Dec 15, 2025
Full time
We are looking for an energetic and enthusiastic new Jaywinger to join our Client Services Team, supporting the day-to-day delivery of integrated campaigns across the agency. Our Senior Account Managers are at the heart of our client partnerships. In this role, you'll help shape and deliver integrated strategies across creative, digital, and media channels, collaborating closely with our in-house experts across strategy, content, PPC, SEO, Paid Social, and beyond. We're looking for a strategic thinker who can confidently manage relationships, lead on briefs, and bring opportunities and campaigns to life with the support of our talented specialists. You'll need to be organised, proactive, and commercially astute with a natural ability to build trust and foster strong relationships both internally and externally. You'll help clients succeed through a full-funnel approach and contribute to wider account planning and strategic initiatives. Working alongside Client Services, you'll identify growth opportunities, support creative, digital, and media strategy, and ensure excellence across both day-to-day delivery and broader campaign impact. Sound like your kind of challenge? Then you might be the person we're looking for. You'll be part of one of our client teams, and will report directly to a Group Account Director. You'll also have access to brilliant people across our business-including media performance specialists, data scientists, strategists, creatives, and developers-who'll support you every step of the way. Key Accountabilities Essential skills will include (but not be limited to!): 3 - 4 years' experience minimum in Organic and Paid Media. You will have a strong understanding and proven experience managing integrated media and digital accounts, enabling you to have high level strategic conversations with clients and channel specialists alongside understanding of all aspects of media activity briefing and delivery. At least 2 years' experience working directly on creative, digital, and UX projects. You'll have a solid understanding of how ideas come to life across channels and experience supporting integrated projects. This will enable you to contribute to high-level conversations with designers, UX specialists, and strategists, as well as confidently brief, manage, and help deliver creative and digital activity. This is a proactive role, you won't be sitting back waiting for briefs. You'll actively seek out opportunities, tackle challenges head-on, and bring ideas together across teams to drive stronger outcomes for clients. Willingness to get stuck in - supporting all levels within the team, managing day-to-day client relationships, and handling digital projects and retained accounts. A natural organiser - you'll be expected to juggle multiple projects, client demands and deadlines on a daily basis - working with the Account Executives and coordinating the support of a talented team internally, to make sure client's needs are met and expectations exceeded. Previous experience working within an integrated agency (or client-side) - You'll be used to liaising with media experts, analytics, developers and creatives to get the work done effectively on behalf of your clients. You'll be pulling together insights, channel strategies, and creative ideas to shape solutions, then sharing campaign ideas and results with both the client and the agency teams. You'll understand the customer journey and the impacts that can be made by actions at the right time and through the right channel and you have the capability to efficiently create and articulate a comprehensive integrated client strategy across the entire sales funnel. A head for data and an analytical mindset- whether it's evaluating a spike in a client's results or understanding the reasons behind a lack of interactions, your naturally inquisitive nature will be spotting potential opportunities to put our data science experts to work. Strong evidence of building relationships with clients, suppliers, and colleagues. Our Senior Account Managers are critical to the success of our client/agency relationship and look to strike an amazing balance between client and agency to ensure we provide best in class client service. Numerate and financially aware, you'll have an attention for detail and be the person responsible for ensuring your account's commercials are all in place, dotting the I's and crossing the T's. Great people skills - your personality will flex from brainstorming ideas with the internal team, taking briefs from clients and trouble-shooting the natural glitches and conflicts that occur. Teamwork will be key to deliver the best results for our clients. Confident in presenting - be it showcasing a case study to the team or delivering a presentation directly to your client on trends, competitors, or results, you'll have some PowerPoint wizardry and presentation experience under your belt. Ability to handle client feedback, both praise and critique, then effectively manage actions and provide feedback to the internal team whilst managing the client's expectations on deliverables throughout a project's process. An interest in the bigger picture. Working alongside a number of internal stakeholders to understand the client's business and strategically help them shape their full funnel approach. Why work at Jaywing? Jaywing has a friendly and ambitious culture. We believe in thinking big, exploring new technology, using data science to inspire creativity, caring about everything that has our name behind it, and working as one team. We believe that creativity cannot exist without method and vice versa. With clients spanning Pepsi Max, Hallmark, Jamie Oliver, Curry's Group, Walkers, Savills and Goodyear we have a real mix and are super proud of the portfolio of 50+ brilliant brands we've amassed over the years. Where? The role is based in our Leeds office, with flexibility around when you come in - we typically aim for three days a week together. Send a covering letter, CV and anything else you think showcases your talent to Jaywing is an equal opportunities employer.
Senior Growth Marketing Manager
Visa Inc.
As a key member of the European Hub Marketing Services team, this Senior Manager will concentrate on advancing business development opportunities across Europe, under the leadership of the Head of Strategy and Business Operations in Marketing Services. Marketing Services, a rapidly expanding division within Visa, delivers substantial value to clients through a comprehensive suite of services. This includes the end to end execution of marketing initiatives, achieved through close collaboration with Insights & Analytics, Creative & Media Services, Sponsorships, Partnerships and Marketing Strategy. Marketing Services regional hub team is dedicated to supporting regional marketing teams by disseminating best practices, creating training and communication materials, and fostering key strategies to drive business growth. This is a distinctive role requiring advanced problem solving skills, exceptional communication abilities, executive presence, and a strong commitment to enhancing how marketing drives value for our business. If you are analytical, creative, detail oriented, collaborative, and thrive in a fast paced environment, we are eager to discuss this opportunity with you. What we expect of you, day to day: Create sales pipeline and orchestrate cross functional collaboration with local and regional teams to drive incremental revenue opportunities under Marketing Services in Europe Guide market intelligence efforts, analyzing trends, customer behavior, and sales performance to identify strategic opportunities and areas for optimization using AI where needed. Develop and lead the creation of comprehensive, marketing centric go to market strategies (Sales Plays) ensuring alignment with overall marketing objectives. Partner with the Global Marketing Services team to support development of set plays for key stages of client engagement (RFPs, Sales Enablement and more). Lead the creation and distribution of sales training materials and capabilities to enable and upskill our local market teams. Design, manage, and execute detailed marketing launch plans, channel strategy and content requirements that drive awareness, generate qualified leads, and accelerate pipeline growth. Operate as the central hub for regional teams, providing enablement for sales readiness, marketing asset and value proposition creation. Possess a strong understanding of our brand, products, capabilities and the competition in the industry to inform how we should position and communicate our offering across multiple use cases. Support RFP response efforts, including ideation, pitching, and showcasing Visa's unique value proposition as a competitive and strategic partner Please submit your resume and a cover letter detailing your relevant marketing and GTM experience and why you are a great fit for this role This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Required Qualifications: Bachelor's Degree with significant and demonstrable experience in sales, marketing, or consulting preferably within the financial services sector. Demonstrated superior analytic and problem solving skills, with a strong intellectual and analytical rigor, attention to detail, and the ability to structure and analyze financial models. Strong process orientation, capable of creating processes from scratch and driving continuous improvements. Highly proficient in Excel, Word, and PowerPoint, comfortable managing spreadsheets, devising formulas, creating pivot tables, performing data analysis, and building executive presentations. Excellent written and verbal communication skills, able to create visually clear, concise, and insightful work products and present comfortably to senior leaders. Proven ability to build relationships, earning the trust and rapport of partners and clients at multiple levels. Demonstrated ability to thrive in high pressure situations and a fast paced, matrixed environment. Comfortable juggling multiple projects and quick to adapt to shifting priorities. Team oriented and collaborative, driven and resourceful, innovative and curious, positive and proactive, always looking for ways to improve. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Dec 15, 2025
Full time
As a key member of the European Hub Marketing Services team, this Senior Manager will concentrate on advancing business development opportunities across Europe, under the leadership of the Head of Strategy and Business Operations in Marketing Services. Marketing Services, a rapidly expanding division within Visa, delivers substantial value to clients through a comprehensive suite of services. This includes the end to end execution of marketing initiatives, achieved through close collaboration with Insights & Analytics, Creative & Media Services, Sponsorships, Partnerships and Marketing Strategy. Marketing Services regional hub team is dedicated to supporting regional marketing teams by disseminating best practices, creating training and communication materials, and fostering key strategies to drive business growth. This is a distinctive role requiring advanced problem solving skills, exceptional communication abilities, executive presence, and a strong commitment to enhancing how marketing drives value for our business. If you are analytical, creative, detail oriented, collaborative, and thrive in a fast paced environment, we are eager to discuss this opportunity with you. What we expect of you, day to day: Create sales pipeline and orchestrate cross functional collaboration with local and regional teams to drive incremental revenue opportunities under Marketing Services in Europe Guide market intelligence efforts, analyzing trends, customer behavior, and sales performance to identify strategic opportunities and areas for optimization using AI where needed. Develop and lead the creation of comprehensive, marketing centric go to market strategies (Sales Plays) ensuring alignment with overall marketing objectives. Partner with the Global Marketing Services team to support development of set plays for key stages of client engagement (RFPs, Sales Enablement and more). Lead the creation and distribution of sales training materials and capabilities to enable and upskill our local market teams. Design, manage, and execute detailed marketing launch plans, channel strategy and content requirements that drive awareness, generate qualified leads, and accelerate pipeline growth. Operate as the central hub for regional teams, providing enablement for sales readiness, marketing asset and value proposition creation. Possess a strong understanding of our brand, products, capabilities and the competition in the industry to inform how we should position and communicate our offering across multiple use cases. Support RFP response efforts, including ideation, pitching, and showcasing Visa's unique value proposition as a competitive and strategic partner Please submit your resume and a cover letter detailing your relevant marketing and GTM experience and why you are a great fit for this role This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Required Qualifications: Bachelor's Degree with significant and demonstrable experience in sales, marketing, or consulting preferably within the financial services sector. Demonstrated superior analytic and problem solving skills, with a strong intellectual and analytical rigor, attention to detail, and the ability to structure and analyze financial models. Strong process orientation, capable of creating processes from scratch and driving continuous improvements. Highly proficient in Excel, Word, and PowerPoint, comfortable managing spreadsheets, devising formulas, creating pivot tables, performing data analysis, and building executive presentations. Excellent written and verbal communication skills, able to create visually clear, concise, and insightful work products and present comfortably to senior leaders. Proven ability to build relationships, earning the trust and rapport of partners and clients at multiple levels. Demonstrated ability to thrive in high pressure situations and a fast paced, matrixed environment. Comfortable juggling multiple projects and quick to adapt to shifting priorities. Team oriented and collaborative, driven and resourceful, innovative and curious, positive and proactive, always looking for ways to improve. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Head of Chiswick Sales
Knight Frank Group
Head of Chiswick Sales page is loaded Head of Chiswick Salesremote type: On Sitelocations: UK Chiswick, Londontime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR100927 Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role Our London Sales business is looking to hire an exceptional Head of Office to lead and grow our highly successful Chiswick Sales team.As Head of Office, you will provide strategic leadership and operational oversight, driving performance and maintaining Knight Frank's reputation for excellence. Your responsibilities will include: Securing high-value instructions to achieve business targets. Leading, inspiring, and mentoring a team of top-performing agents. Maintaining a strong market presence to drive client engagement and growth. Developing and implementing business strategies in collaboration with senior leadership. Building and nurturing client relationships with discretion and expertise. Ensuring best practices across all operational and administrative functions.We're looking for a motivated, high-performing individual with: 5+ years' experience in a Sales Manager or Office Head role. Deep knowledge of the Chiswick and South West London markets. A proven track record in leading successful market appraisals and sales businesses. Strong leadership skills with the ability to foster a culture of excellence and collaboration.This is a rare opportunity to lead a thriving office, leveraging Knight Frank's exceptional brand, resources, and network. If you're ready to take on a leadership role and make a significant impact, we'd love to hear from you.Find out more about our Chiswick office/team .Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Dec 15, 2025
Full time
Head of Chiswick Sales page is loaded Head of Chiswick Salesremote type: On Sitelocations: UK Chiswick, Londontime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR100927 Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role Our London Sales business is looking to hire an exceptional Head of Office to lead and grow our highly successful Chiswick Sales team.As Head of Office, you will provide strategic leadership and operational oversight, driving performance and maintaining Knight Frank's reputation for excellence. Your responsibilities will include: Securing high-value instructions to achieve business targets. Leading, inspiring, and mentoring a team of top-performing agents. Maintaining a strong market presence to drive client engagement and growth. Developing and implementing business strategies in collaboration with senior leadership. Building and nurturing client relationships with discretion and expertise. Ensuring best practices across all operational and administrative functions.We're looking for a motivated, high-performing individual with: 5+ years' experience in a Sales Manager or Office Head role. Deep knowledge of the Chiswick and South West London markets. A proven track record in leading successful market appraisals and sales businesses. Strong leadership skills with the ability to foster a culture of excellence and collaboration.This is a rare opportunity to lead a thriving office, leveraging Knight Frank's exceptional brand, resources, and network. If you're ready to take on a leadership role and make a significant impact, we'd love to hear from you.Find out more about our Chiswick office/team .Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Head of Legal, Risk & Compliance
Zenergi Southampton, Hampshire
Head of Legal, Risk & Compliance Department: Finance Employment Type: Permanent - Full Time Location: Southampton Description Founded in 2003, Zenergi set out to simplify energy procurement, empowering organisations to make smarter, more sustainable choices, whilst also offering solutions to help organisations comply better and use better with their energy needs. Now, Zenergi being ideally placed to succeed in the critical Energy Transition the UK is undertaking. We have clear routes to growth and exciting plans for the coming years. The Head of Legal, Risk & Compliance is responsible and accountable for providing strategic and operational leadership across all legal, risk and compliance matters ensuring that all areas of the organisation remain compliant. This role ensures that the company's energy broking and consultancy activities are conducted lawfully, ethically, and in alignment with commercial objectives and regulatory requirements. The position safeguards the business against legal and contractual risks, supports growth through robust commercial agreements, and maintains strong governance and compliance frameworks. Key Responsibilities 1. Legal Leadership & Governance Act as the company's senior legal advisor, providing pragmatic and commercially focused advice to the Board and Executive Team. Ensure the company operates within its constitutional and statutory framework, maintaining full compliance with company law and governance standards. Manage company secretarial responsibilities, including Companies House filings, board documentation, and shareholder communications. Support directors in understanding and fulfilling their statutory duties. Provide legal support to HR on employment law issues, including employment contracts, consultancy agreements and internal policies. Plus advise on disciplinary, grievance, restricting and termination matters. Advise on corporate structure, shareholder agreements, and subsidiary management. 2. Contracts & Commercial Management Develop and oversee the company's contract management framework, including drafting, negotiation, approval, and maintenance of key agreements. Review, draft, and negotiate a wide range of commercial contracts, including: Energy supply, brokerage, and commission-sharing agreements Consultancy and advisory service contracts Data sharing and processing agreement. Supplier and subcontractor contracts Non-disclosure and framework agreements Maintain and update standard templates and terms to support commercial efficiency and risk control. Advise on contract strategy, risk allocation, limitation of liability, indemnities, warranties & termination rights. Provide legal support for tenders, procurement processes, and strategic partnerships. Support cross-border agreements where clients or partners operate internationally. 3. Regulatory & Compliance Oversight Ensure compliance with all applicable laws and regulations governing energy broking and consultancy activities, including Ofgem guidance and industry codes of conduct. Oversee the compliance framework, policies and procedures to ensure regulatory obligations are met, helping the company to maintain existing ISO certifications and drive for additional Group-wide ones. Monitor regulatory developments affecting the energy and environmental services sectors and advise on implementation requirements. Liaise with regulators, auditors, and accreditation bodies as the company's primary point of contact for compliance matters. Own customer onboarding and compliance process from a governance & risk perspective, ensuring oversight of appropriate controls and processes across the organisation. Lead internal compliance reviews and audits, ensuring findings are addressed promptly. Promote a culture of compliance and ethical business practice throughout the organisation. Own H&S policy and practices and external certifications. 4. Data Protection & Information Governance Oversee compliance with the UK GDPR and Data Protection Act 2018 across all operations. Develop and maintain data protection policies, data processing registers & breach management procedures. Act as or supervise the company's Data Protection Officer (DPO). Ensure that all contracts include appropriate data protection provisions and that third parties meet the company's data security standards. Lead responses to subject access requests, data breaches, and regulator communications. 5. Litigation, Disputes & Claims Manage all legal disputes, client claims, or regulatory investigations efficiently and with a commercial lens. Lead early-stage dispute resolution and mediation to preserve client and supplier relationships. Instruct and oversee external legal counsel where necessary, managing cost, scope, and quality of advice. Maintain oversight of potential liabilities, settlements, and legal exposure across the group. 6. Training & Awareness Develop and deliver targeted training on legal, contractual, and compliance topics including anti-bribery, data protection, and conduct in regulated markets. Promote awareness of compliance obligations and foster a culture of accountability and good governance across all departments. This is an exciting time to be joining Zenergi and we are looking for a dynamic and motivated individual who is ready to get involved, challenge the status quo and grow with us as a company. Skills, Knowledge and Expertise Requirements - experience: Essential Minimum of 5 years working in a comparable role Must be comfortable delivering through a virtual team, as accountability for ensuring compliance sits with this role, whilst some day to day responsibilities sits elsewhere in the organisation Able to hold the relevant business owners and areas accountable to deliver their responsibilities Legal or compliance background Internal and external auditing Understanding of general legislation including GDPR, financial, H&S Policy writing Desirable Experience of working in the Energy Industry or a business with similar legislative demand. Experience of the Construction Industry Experience of maintaining ISO certified management systems Experience of FRS legislation Requirements - qualifications Desirable Legal or Compliance related qualification NEBOSH / IOSH ISO Lead Auditor / Internal Auditor CQI or IRCA certificate in Quality Management Requirements - personal characteristics Excellent communication and presentation skills Exceptional attention to detail Excellent contract, report and policy writing skills Authority at all levels of the organisation Benefits Job Type: Permanent Working hours: 09:00 - 17:00 with half hour lunch break Salary: Competitive Some of these include: 25 days paid holiday, Pension scheme current minimum contributions are 4% Employer 5% Employee, Perkbox, Birthday day off and salary sacrifice electric car scheme. Regular Personal Development Plan (PDP) meetings with your line manager and supported CPD opportunities.
Dec 15, 2025
Full time
Head of Legal, Risk & Compliance Department: Finance Employment Type: Permanent - Full Time Location: Southampton Description Founded in 2003, Zenergi set out to simplify energy procurement, empowering organisations to make smarter, more sustainable choices, whilst also offering solutions to help organisations comply better and use better with their energy needs. Now, Zenergi being ideally placed to succeed in the critical Energy Transition the UK is undertaking. We have clear routes to growth and exciting plans for the coming years. The Head of Legal, Risk & Compliance is responsible and accountable for providing strategic and operational leadership across all legal, risk and compliance matters ensuring that all areas of the organisation remain compliant. This role ensures that the company's energy broking and consultancy activities are conducted lawfully, ethically, and in alignment with commercial objectives and regulatory requirements. The position safeguards the business against legal and contractual risks, supports growth through robust commercial agreements, and maintains strong governance and compliance frameworks. Key Responsibilities 1. Legal Leadership & Governance Act as the company's senior legal advisor, providing pragmatic and commercially focused advice to the Board and Executive Team. Ensure the company operates within its constitutional and statutory framework, maintaining full compliance with company law and governance standards. Manage company secretarial responsibilities, including Companies House filings, board documentation, and shareholder communications. Support directors in understanding and fulfilling their statutory duties. Provide legal support to HR on employment law issues, including employment contracts, consultancy agreements and internal policies. Plus advise on disciplinary, grievance, restricting and termination matters. Advise on corporate structure, shareholder agreements, and subsidiary management. 2. Contracts & Commercial Management Develop and oversee the company's contract management framework, including drafting, negotiation, approval, and maintenance of key agreements. Review, draft, and negotiate a wide range of commercial contracts, including: Energy supply, brokerage, and commission-sharing agreements Consultancy and advisory service contracts Data sharing and processing agreement. Supplier and subcontractor contracts Non-disclosure and framework agreements Maintain and update standard templates and terms to support commercial efficiency and risk control. Advise on contract strategy, risk allocation, limitation of liability, indemnities, warranties & termination rights. Provide legal support for tenders, procurement processes, and strategic partnerships. Support cross-border agreements where clients or partners operate internationally. 3. Regulatory & Compliance Oversight Ensure compliance with all applicable laws and regulations governing energy broking and consultancy activities, including Ofgem guidance and industry codes of conduct. Oversee the compliance framework, policies and procedures to ensure regulatory obligations are met, helping the company to maintain existing ISO certifications and drive for additional Group-wide ones. Monitor regulatory developments affecting the energy and environmental services sectors and advise on implementation requirements. Liaise with regulators, auditors, and accreditation bodies as the company's primary point of contact for compliance matters. Own customer onboarding and compliance process from a governance & risk perspective, ensuring oversight of appropriate controls and processes across the organisation. Lead internal compliance reviews and audits, ensuring findings are addressed promptly. Promote a culture of compliance and ethical business practice throughout the organisation. Own H&S policy and practices and external certifications. 4. Data Protection & Information Governance Oversee compliance with the UK GDPR and Data Protection Act 2018 across all operations. Develop and maintain data protection policies, data processing registers & breach management procedures. Act as or supervise the company's Data Protection Officer (DPO). Ensure that all contracts include appropriate data protection provisions and that third parties meet the company's data security standards. Lead responses to subject access requests, data breaches, and regulator communications. 5. Litigation, Disputes & Claims Manage all legal disputes, client claims, or regulatory investigations efficiently and with a commercial lens. Lead early-stage dispute resolution and mediation to preserve client and supplier relationships. Instruct and oversee external legal counsel where necessary, managing cost, scope, and quality of advice. Maintain oversight of potential liabilities, settlements, and legal exposure across the group. 6. Training & Awareness Develop and deliver targeted training on legal, contractual, and compliance topics including anti-bribery, data protection, and conduct in regulated markets. Promote awareness of compliance obligations and foster a culture of accountability and good governance across all departments. This is an exciting time to be joining Zenergi and we are looking for a dynamic and motivated individual who is ready to get involved, challenge the status quo and grow with us as a company. Skills, Knowledge and Expertise Requirements - experience: Essential Minimum of 5 years working in a comparable role Must be comfortable delivering through a virtual team, as accountability for ensuring compliance sits with this role, whilst some day to day responsibilities sits elsewhere in the organisation Able to hold the relevant business owners and areas accountable to deliver their responsibilities Legal or compliance background Internal and external auditing Understanding of general legislation including GDPR, financial, H&S Policy writing Desirable Experience of working in the Energy Industry or a business with similar legislative demand. Experience of the Construction Industry Experience of maintaining ISO certified management systems Experience of FRS legislation Requirements - qualifications Desirable Legal or Compliance related qualification NEBOSH / IOSH ISO Lead Auditor / Internal Auditor CQI or IRCA certificate in Quality Management Requirements - personal characteristics Excellent communication and presentation skills Exceptional attention to detail Excellent contract, report and policy writing skills Authority at all levels of the organisation Benefits Job Type: Permanent Working hours: 09:00 - 17:00 with half hour lunch break Salary: Competitive Some of these include: 25 days paid holiday, Pension scheme current minimum contributions are 4% Employer 5% Employee, Perkbox, Birthday day off and salary sacrifice electric car scheme. Regular Personal Development Plan (PDP) meetings with your line manager and supported CPD opportunities.
Enterprise Customer Success Manager
Optimove City, London
Overview Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of 500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed. Optimove's Enterprise Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMO's, CRM Leads, project managers and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serves as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment. If you're looking for the next step in your career in Customer Success, this could be the right opportunity for you! Responsibilities Own overall client relationship, enabling them to unlock value from their partnership with Optimove Establish a trusted and strategic relationship with each assigned client Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients Be the customer's advocate internally by communicating requests and issues across departments Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform Communicate major product updates and releases ensuring clients enact changes Requirements 1-4 years of experience in relevant roles, ideally from software companies Extremely strong presentation and communication skills Proactive, highly organized, with the ability to manage multiple tasks A true value-enabler who relishes helping clients achieve their business goals Fast learner who can understand and articulate technology at any level Rich and effective interpersonal skills Strong analytical skills Growth mindset - always pushing yourself out of your comfort zone Experience in technology-related fields, preferably web-based software Must be eligible to work in the UK - we are unable to provide sponsorship at this time This is a Hybrid role, and you will be required in our London office three days per week.
Dec 15, 2025
Full time
Overview Optimove is a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of 500 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with Optimove is basically guaranteed. Optimove's Enterprise Customer Success Manager (CSM) fills a dynamic and essential client-facing role, interacting collaboratively with multiple client stakeholders including CMO's, CRM Leads, project managers and software developers to deliver outstanding results. Dedicated to unlocking value for our clients and enabling them to achieve success and satisfaction, our CSMs serves as the main point of contact with our valued customers. This role requires highly effective management and people skills coupled with robust analytical capabilities. The CSM is a valuable member of the customer-facing team. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment. If you're looking for the next step in your career in Customer Success, this could be the right opportunity for you! Responsibilities Own overall client relationship, enabling them to unlock value from their partnership with Optimove Establish a trusted and strategic relationship with each assigned client Be a strategic connector, ensuring the right resources from Optimove engage with key stakeholders at your clients Be the customer's advocate internally by communicating requests and issues across departments Provide training, guidance and advice to help your clients unlock maximum value using the Optimove platform Communicate major product updates and releases ensuring clients enact changes Requirements 1-4 years of experience in relevant roles, ideally from software companies Extremely strong presentation and communication skills Proactive, highly organized, with the ability to manage multiple tasks A true value-enabler who relishes helping clients achieve their business goals Fast learner who can understand and articulate technology at any level Rich and effective interpersonal skills Strong analytical skills Growth mindset - always pushing yourself out of your comfort zone Experience in technology-related fields, preferably web-based software Must be eligible to work in the UK - we are unable to provide sponsorship at this time This is a Hybrid role, and you will be required in our London office three days per week.
Bind CIO
Eat Smart Development Manager
Bind CIO
BIND UK is a specialist team offering expert advice and guidance to organisations that are determined to deliver practical, positive and permanent impact to the UK s Food Waste Challenge. We believe change is created not by a handful of people doing sustainability perfectly, but by everyone doing a little something. Find out more about our values and purpose here. About Eat Smart Eat Smart is a successful primary school educational programme born in the NE of England designed to inspire children and schools to reduce food waste and build sustainable food systems. We deliver engaging resources and learning experiences that empower schools and pupils to have more ownership of their kitchens/dinner halls, improve student wellbeing, and have increased environmental awareness. Since 2018 Eat Smart has enabled 70 schools in North East England to rescue their food waste by over 25%, equivalent to saving 6,000 meals worth £13,000 per school, per year, and our expansion to other areas of the UK has already begun. With an ever-growing data set and credibility for school food waste prevention, we have increasing potential to affect school food policy and deliver food waste prevention interventions on a national level. As we expand our delivery across the UK, we are seeking a dynamic and strategic Development Manager to lead the expansion via a franchise model, build partnerships, and oversee the operational excellence of our growing network. This is a pivotal leadership role focused on scaling the Eat Smart model nationally. The postholder will drive growth by developing regional and national partnerships, securing funding streams, recruiting and onboarding delivery partners, and ensuring quality and impact across all Eat Smart schools and organisations. You will combine strong operational management with strategic business development ensuring Eat Smart continues to grow sustainably, aligning with Bind s aims and values. Key Responsibilities Strategic Growth & Project Development Co-develop and deliver a UK-wide expansion strategy for Eat Smart Develop and manage the franchise/licensing model for national delivery partners Lead on the recruitment, onboarding, and support of partner organisations to deliver the Eat Smart programme effectively Funding & Partnership Development Identify, establish and nurture partnerships with national and local government agencies, policy makers, school bodies and funders Build strategic relationships with relevant education, environment and community organisations Research relevant funding opportunities for delivery partners and Bind Support delivery partners with the submission of funding applications UK Network Management & Evaluation Co-design/develop the Eat Smart monitoring and evaluation system to monitor KPIs and the environmental and social impact of Eat Smart across the UK Lead on the management of the monitoring and evaluation system, supporting delivery partners where necessary Create local and national impact reports for Eat Smart and use insights to inform improvement and growth Manage the support network of UK delivery partners, ensuring they are able to deliver the programme effectively Assist delivery partners with meetings with Local Authorities and catering organisations Marketing & Communications Co-design and lead on delivery of annual Eat Smart conferences Represent Eat Smart at events, conferences, and networking opportunities across the UK Manage Eat Smart UK social media channels Develop digital and print materials to support programme promotion and recruitment Person Specification Essential: Align with Bind s values. If you are this, we can teach you the rest! Understanding of third sector grant funding landscape and experience in successful bid writing Strong project management and organisational skills Experience in partnership and stakeholder recruitment and management Ability to lead, inspire, and develop teams of partners remotely Experience with monitoring, evaluation, and reporting frameworks Entrepreneurial mindset with a passion for improving environmental and education outcomes. Excellent written and verbal communicator and proficient in IT systems (shared documents, spreadsheets, Zoom/Teams/Meet, social media, website editing and emails) Desirable: Interest in, and awareness of, food waste on a local and global level Experience in business development, franchise management, or operational leadership Experience working in education, environment or social impact sectors Knowledge of primary school systems Experience of community engagement in the UK Full driving license and access to own vehicle A Disclosure and Barring Service (DBS) Enhanced Disclosure Check will be required for the post, but a clean DBS certificate is not essential for the role - we will review employees with a criminal record on a case-by-case basis. What We Offer Opportunity to shape and lead the national growth of an amazing educational programme A collaborative, mission-driven environment with real social and environmental impact Flexible working arrangements and supportive leadership. Many of our Eat Smart staff choose to work term-time only Remote working, with an office in Newcastle's Ouseburn Valley Being part of a small and passionate team, who believe in a positive disruptive mission to change the food waste landscape across the UK. Key Information Deadline for all applications is Mon 12th January 2026 at 9am applications received after this date will not be considered. In-person interviews will take place on 21st January 2026 in Newcastle. Based in Newcastle s Ouseburn Valley but this role can be worked remotely/hybrid (some UK-wide travel required incl. a trip to Newcastle minimum monthly) Contract: 30-32 hours per week (with the option of increased hours during term-time and reduced hours in school holidays). The start date will be end of February 2026, but start dates will be discussed at interview. We will contact all applicants as soon as possible to inform them of the status of their application.
Dec 15, 2025
Full time
BIND UK is a specialist team offering expert advice and guidance to organisations that are determined to deliver practical, positive and permanent impact to the UK s Food Waste Challenge. We believe change is created not by a handful of people doing sustainability perfectly, but by everyone doing a little something. Find out more about our values and purpose here. About Eat Smart Eat Smart is a successful primary school educational programme born in the NE of England designed to inspire children and schools to reduce food waste and build sustainable food systems. We deliver engaging resources and learning experiences that empower schools and pupils to have more ownership of their kitchens/dinner halls, improve student wellbeing, and have increased environmental awareness. Since 2018 Eat Smart has enabled 70 schools in North East England to rescue their food waste by over 25%, equivalent to saving 6,000 meals worth £13,000 per school, per year, and our expansion to other areas of the UK has already begun. With an ever-growing data set and credibility for school food waste prevention, we have increasing potential to affect school food policy and deliver food waste prevention interventions on a national level. As we expand our delivery across the UK, we are seeking a dynamic and strategic Development Manager to lead the expansion via a franchise model, build partnerships, and oversee the operational excellence of our growing network. This is a pivotal leadership role focused on scaling the Eat Smart model nationally. The postholder will drive growth by developing regional and national partnerships, securing funding streams, recruiting and onboarding delivery partners, and ensuring quality and impact across all Eat Smart schools and organisations. You will combine strong operational management with strategic business development ensuring Eat Smart continues to grow sustainably, aligning with Bind s aims and values. Key Responsibilities Strategic Growth & Project Development Co-develop and deliver a UK-wide expansion strategy for Eat Smart Develop and manage the franchise/licensing model for national delivery partners Lead on the recruitment, onboarding, and support of partner organisations to deliver the Eat Smart programme effectively Funding & Partnership Development Identify, establish and nurture partnerships with national and local government agencies, policy makers, school bodies and funders Build strategic relationships with relevant education, environment and community organisations Research relevant funding opportunities for delivery partners and Bind Support delivery partners with the submission of funding applications UK Network Management & Evaluation Co-design/develop the Eat Smart monitoring and evaluation system to monitor KPIs and the environmental and social impact of Eat Smart across the UK Lead on the management of the monitoring and evaluation system, supporting delivery partners where necessary Create local and national impact reports for Eat Smart and use insights to inform improvement and growth Manage the support network of UK delivery partners, ensuring they are able to deliver the programme effectively Assist delivery partners with meetings with Local Authorities and catering organisations Marketing & Communications Co-design and lead on delivery of annual Eat Smart conferences Represent Eat Smart at events, conferences, and networking opportunities across the UK Manage Eat Smart UK social media channels Develop digital and print materials to support programme promotion and recruitment Person Specification Essential: Align with Bind s values. If you are this, we can teach you the rest! Understanding of third sector grant funding landscape and experience in successful bid writing Strong project management and organisational skills Experience in partnership and stakeholder recruitment and management Ability to lead, inspire, and develop teams of partners remotely Experience with monitoring, evaluation, and reporting frameworks Entrepreneurial mindset with a passion for improving environmental and education outcomes. Excellent written and verbal communicator and proficient in IT systems (shared documents, spreadsheets, Zoom/Teams/Meet, social media, website editing and emails) Desirable: Interest in, and awareness of, food waste on a local and global level Experience in business development, franchise management, or operational leadership Experience working in education, environment or social impact sectors Knowledge of primary school systems Experience of community engagement in the UK Full driving license and access to own vehicle A Disclosure and Barring Service (DBS) Enhanced Disclosure Check will be required for the post, but a clean DBS certificate is not essential for the role - we will review employees with a criminal record on a case-by-case basis. What We Offer Opportunity to shape and lead the national growth of an amazing educational programme A collaborative, mission-driven environment with real social and environmental impact Flexible working arrangements and supportive leadership. Many of our Eat Smart staff choose to work term-time only Remote working, with an office in Newcastle's Ouseburn Valley Being part of a small and passionate team, who believe in a positive disruptive mission to change the food waste landscape across the UK. Key Information Deadline for all applications is Mon 12th January 2026 at 9am applications received after this date will not be considered. In-person interviews will take place on 21st January 2026 in Newcastle. Based in Newcastle s Ouseburn Valley but this role can be worked remotely/hybrid (some UK-wide travel required incl. a trip to Newcastle minimum monthly) Contract: 30-32 hours per week (with the option of increased hours during term-time and reduced hours in school holidays). The start date will be end of February 2026, but start dates will be discussed at interview. We will contact all applicants as soon as possible to inform them of the status of their application.
Non Executive Director
NHS Plymouth, Devon
As a member of the Board, NEDs work in partnership with the Chair, Chief Executive Officer and each other, in addition to other Board and senior staff members, to support the employees in achieving the aims of Livewell Southwest and will seek to optimise the relationship between the Board of Directors and the staff. Using their specialist skills, they will participate in conversations which facilitate excellent, well-rounded, and carefully considered strategic decision-making. They will ensure that high standards of probity and governance prevail and that Livewell Southwest maintains an excellent reputation for operating to these standards. The NED will also reflect these principles with their own conduct. The Board of Directors is collectively responsible for the success of Livewell Southwest by directing and supervising its affairs. This includes responsibility to maintain financial viability, using resources effectively within appropriate financial controls, ensuring high levels of probity and value for money and to deliver high standards of clinical governance, ensuring that all health standards are met. Main duties of the job For full details on the main duties of the NED role, please see the attached candidate briefing pack. About us Livewell Southwest is an independent, award-winning socialenterprise delivering integrated health and social care services acrossPlymouth, South Hams, and West Devon, with specialist services in parts ofDevon and Cornwall. Our teams work in community hospitals, GP practices, sportscentres, and health hubs. As an organisation with a strong social conscience we are guided by our values,kindness, respect, inclusivity, ambition, responsibility, andcollaboration. We focus on transforming services to ensure sustainability, whileempowering staff and those we serve. We involve the people we care for, along with their families and carers, inshaping the care they receive, striving to deliver the right care at the righttime and place. Centering our work on individual needs helps people leadhealthy, independent lives. We prioritise employees' development, offering protected CPD time, trainingpathways, leadership programs, and funding for qualifications like the CareCertificate and Nurse Training Scholarships. Our induction and preceptorshipprograms ensure a smooth transition into our organisation. Livewell Southwest values diversity and encourages applications from allsections of the community, including those with armed forces experience, lived experience of mentalhealth, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during theapplication process, contact the Recruiting Manager listed in the job advert. Job responsibilities KEY RESPONSIBILITIES Promote the vision, values and objectives of Livewell Southwest and take an active role in developing the organisations strategy. Assist Director colleagues in setting strategic aims, ensuring that the necessary financial and human resources are in place and that performance is effectively monitored and reviewed. Ensure that the Board maintains responsibility for the effective governance of the organisation and achievement of quality of care and financial success. Promote the development of a listening organisation, attuned to the voice of people and carers using our services in addition to our staff. Work closely with Board colleagues in a supportive and constructively challenging manner, using specialist skills, independent judgement and advice to help develop strategy, service transformation and organisational direction. Take part in the appointment of the senior executive team and in determining remuneration through the organisations Remuneration & Nomination Committee. Work with Board colleagues in setting and demonstrating agreed values and standards and ensure that Livewell Southwests obligations to its stakeholders and the wider community are understood and fairly balanced at all times. Engage positively and collaboratively in Board discussion of agenda items and act as an ambassador in engagement with stakeholders including the local community. Actively participate and lead in relevant sub-committees of the Board. Ensure that the organisation values diversity in its workforce and demonstrates equality of opportunity in its treatment of staff and patients and in all aspects of its business. Execute the responsibilities of a company director according to lawful and ethical standards, as referenced in Company Law, the Articles of Association and the NHS Constitution. In accordance with agreed Board procedures, monitor performance and conduct of the Senior Management & Executive Team in meeting agreed goals and objectives and statutory responsibilities, including the preparation of annual reports, annual accounts and other statutory duties. As a Member of the Board and as appropriate, appoint, remove, support and encourage senior executives. Obtain assurance that all quality and performance information is accurate, and that appropriate controls and assurance systems are robust and defensible. Bring independent judgement and experience based on commercial, financial and legal or governance expertise for the benefit of the organisation. Undertake 6 Non-Executive Director service visits per year to areas across the organisation. SPECIALIST RESPONSIBILITIES It is expected that each Non-Executive Director will be allocated one or more specific responsibilities / areas of interest to be involved in. These will be determined and agreed between the Chair and post holder. Person Specification Additional Skills We welcome applications from candidates with senior experience and particular strength in the following areas: Strategic HR & Organisational Change / Mental Health Services / Primary Care / Digital and Digital Innovation Experience Significant experience of senior management within an organisation with a significant budget and of comparable size and complexity. A proven track record of working within communities. An entrepreneurial approach with a successful reputation gained within their field. A portfolio of high-level governance and organisational skills including strategic planning, financial management, risk management, organisation performance management and service delivery and development in a regulated environment. Experience of, and a high level of commitment to, building and developing successful partnerships, alliances and working relationships with a range of stakeholders. Experience of leading transformational change in complex systems, ideally in health, care, or public service, is highly desirable. Experience of either social enterprise or third sector organisations would also be desirable. In addition, some understanding of health service delivery will be considered desirable together with knowledge and understanding of the Plymouth community, its demographics and the health needs of the population. Patient and community focus: high level of commitment to patients, service users, carers and the community and to tackling health inequalities in disadvantaged groups. Self-belief and drive: the motivation to inspire continuous improvement in services supporting health and wellbeing and drive organisational performance with the confidence to take on challenges. Intellectual flexibility: the ability to be creative, make sense of complexity and clarify it for other people. Strategic direction: the ability to develop a clear vision and enthuse others. Holding to account: the willingness to be held to account for Board performance and to manage relationships with other Board members. Team working: the ability to take on a personal leadership role and build a strong and effective team. Effective influencing and communication: a high level of ability to gain support and influence, as well as considerable political acumen. Change Management: ability to understand issues of change and its impact on staff and management. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Executive PA Team Lead / EPA to Chair & CEO Part-time,Flexible working,Home or remote working
Dec 15, 2025
Full time
As a member of the Board, NEDs work in partnership with the Chair, Chief Executive Officer and each other, in addition to other Board and senior staff members, to support the employees in achieving the aims of Livewell Southwest and will seek to optimise the relationship between the Board of Directors and the staff. Using their specialist skills, they will participate in conversations which facilitate excellent, well-rounded, and carefully considered strategic decision-making. They will ensure that high standards of probity and governance prevail and that Livewell Southwest maintains an excellent reputation for operating to these standards. The NED will also reflect these principles with their own conduct. The Board of Directors is collectively responsible for the success of Livewell Southwest by directing and supervising its affairs. This includes responsibility to maintain financial viability, using resources effectively within appropriate financial controls, ensuring high levels of probity and value for money and to deliver high standards of clinical governance, ensuring that all health standards are met. Main duties of the job For full details on the main duties of the NED role, please see the attached candidate briefing pack. About us Livewell Southwest is an independent, award-winning socialenterprise delivering integrated health and social care services acrossPlymouth, South Hams, and West Devon, with specialist services in parts ofDevon and Cornwall. Our teams work in community hospitals, GP practices, sportscentres, and health hubs. As an organisation with a strong social conscience we are guided by our values,kindness, respect, inclusivity, ambition, responsibility, andcollaboration. We focus on transforming services to ensure sustainability, whileempowering staff and those we serve. We involve the people we care for, along with their families and carers, inshaping the care they receive, striving to deliver the right care at the righttime and place. Centering our work on individual needs helps people leadhealthy, independent lives. We prioritise employees' development, offering protected CPD time, trainingpathways, leadership programs, and funding for qualifications like the CareCertificate and Nurse Training Scholarships. Our induction and preceptorshipprograms ensure a smooth transition into our organisation. Livewell Southwest values diversity and encourages applications from allsections of the community, including those with armed forces experience, lived experience of mentalhealth, neuro-diverse conditions and learning disabilities. If you need assistance or reasonable adjustments during theapplication process, contact the Recruiting Manager listed in the job advert. Job responsibilities KEY RESPONSIBILITIES Promote the vision, values and objectives of Livewell Southwest and take an active role in developing the organisations strategy. Assist Director colleagues in setting strategic aims, ensuring that the necessary financial and human resources are in place and that performance is effectively monitored and reviewed. Ensure that the Board maintains responsibility for the effective governance of the organisation and achievement of quality of care and financial success. Promote the development of a listening organisation, attuned to the voice of people and carers using our services in addition to our staff. Work closely with Board colleagues in a supportive and constructively challenging manner, using specialist skills, independent judgement and advice to help develop strategy, service transformation and organisational direction. Take part in the appointment of the senior executive team and in determining remuneration through the organisations Remuneration & Nomination Committee. Work with Board colleagues in setting and demonstrating agreed values and standards and ensure that Livewell Southwests obligations to its stakeholders and the wider community are understood and fairly balanced at all times. Engage positively and collaboratively in Board discussion of agenda items and act as an ambassador in engagement with stakeholders including the local community. Actively participate and lead in relevant sub-committees of the Board. Ensure that the organisation values diversity in its workforce and demonstrates equality of opportunity in its treatment of staff and patients and in all aspects of its business. Execute the responsibilities of a company director according to lawful and ethical standards, as referenced in Company Law, the Articles of Association and the NHS Constitution. In accordance with agreed Board procedures, monitor performance and conduct of the Senior Management & Executive Team in meeting agreed goals and objectives and statutory responsibilities, including the preparation of annual reports, annual accounts and other statutory duties. As a Member of the Board and as appropriate, appoint, remove, support and encourage senior executives. Obtain assurance that all quality and performance information is accurate, and that appropriate controls and assurance systems are robust and defensible. Bring independent judgement and experience based on commercial, financial and legal or governance expertise for the benefit of the organisation. Undertake 6 Non-Executive Director service visits per year to areas across the organisation. SPECIALIST RESPONSIBILITIES It is expected that each Non-Executive Director will be allocated one or more specific responsibilities / areas of interest to be involved in. These will be determined and agreed between the Chair and post holder. Person Specification Additional Skills We welcome applications from candidates with senior experience and particular strength in the following areas: Strategic HR & Organisational Change / Mental Health Services / Primary Care / Digital and Digital Innovation Experience Significant experience of senior management within an organisation with a significant budget and of comparable size and complexity. A proven track record of working within communities. An entrepreneurial approach with a successful reputation gained within their field. A portfolio of high-level governance and organisational skills including strategic planning, financial management, risk management, organisation performance management and service delivery and development in a regulated environment. Experience of, and a high level of commitment to, building and developing successful partnerships, alliances and working relationships with a range of stakeholders. Experience of leading transformational change in complex systems, ideally in health, care, or public service, is highly desirable. Experience of either social enterprise or third sector organisations would also be desirable. In addition, some understanding of health service delivery will be considered desirable together with knowledge and understanding of the Plymouth community, its demographics and the health needs of the population. Patient and community focus: high level of commitment to patients, service users, carers and the community and to tackling health inequalities in disadvantaged groups. Self-belief and drive: the motivation to inspire continuous improvement in services supporting health and wellbeing and drive organisational performance with the confidence to take on challenges. Intellectual flexibility: the ability to be creative, make sense of complexity and clarify it for other people. Strategic direction: the ability to develop a clear vision and enthuse others. Holding to account: the willingness to be held to account for Board performance and to manage relationships with other Board members. Team working: the ability to take on a personal leadership role and build a strong and effective team. Effective influencing and communication: a high level of ability to gain support and influence, as well as considerable political acumen. Change Management: ability to understand issues of change and its impact on staff and management. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Executive PA Team Lead / EPA to Chair & CEO Part-time,Flexible working,Home or remote working

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