As one of the UK's largest independent foreign exchange providers, Currency Exchange Corporation Ltd (CEC Ltd), part of the Fexco Group, is a leading provider of complete foreign exchange services. Since it was established in 1996, CEC Ltd has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.
CEC Ltd is currently recruiting for a Store Manager to take the lead at our Waverley store in Edinburgh.
This is a permanent full time role, working 37.5 hours per week across 5 days out of 7. This will include some weekends so you'll need a flexible approach to your working hours.
Job Purpose
To manage a small team of Sales Advisors, ensuring that they deliver superior customer service and to actively lead and support the team in achieving its sales targets.
Main Responsibilities
- Supervising a bureau team to achieve and exceed sales targets and objectives through the delivery of excellent customer service.
- Developing, leading and managing a small team ensuring the highest standards of presentation are maintained and staff are fully trained on all aspects of the role.
- Managing rotas to ensure staff levels reflect customer needs.
- Dealing professionally and knowledgeably with all customer complaints/queries to ensure a satisfactory conclusion is met.
- Ensuring all Company policies are adhered to including Health and Safety, AML and Security, and ensure all employees are fully briefed and educated on any changes in policies or procedures.
- Undertaking marketing initiatives, to promote the Bureau and increase brand awareness.
Qualifications / Experience Required
- Demonstrable supervisory experience ideally obtained in a cash handling environment.
- Excellent customer service experience is essential and experience with foreign currencies is desirable.
Competencies Required
- Demonstrable superior customer service skills with the ability to coach others to adopt these principles.
- A good leader with a proven ability to lead, motivate and develop a team of Sales Advisors.
- Numerate, with good business acumen and strong attention to detail.
- Comfortable communicating across all levels both within the business, and with external customers and suppliers.
- Must be flexible and have a can do attitude and approach.