Head of Enterprise, Financial & Operational Risk

Triodos Bank is an award-winning organisation and one of Europe's leading sustainable banks, whose mission is to make money work for positive social, environmental, and cultural change. We offer a wide range of banking services for people who want to use their money consciously - from current accounts through to investments and savings. We only finance companies, organisations and projects that benefit people and the environment.

We're a certified B Corporation, meaning that we are part of a community of businesses driving the shift to a new kind of economy, that is better for workers, better for communities and better for the environment.

The Opportunity

This is a new role as Head of Enterprise, Financial & Operational Risk Management (EFORM), leading the recently combined team of ORM and ERM, and is pivotal to the functioning of the 2nd line Risk Function, accountable to the UK Chief Risk Officer. This role supports the growth plans of Triodos Bank UK (TBUK) by providing proactive, effective, and proportionate 2nd Line risk management oversight, driving cultural, governance, and risk management changes to continue to enhance the Bank's risk and control profile, risk culture, and customer journey.

You will lead the EFORM team, operate confidently at senior levels, and build trusted relationships with the Senior Management Team and stakeholders across the Bank and the wider Triodos Group. As part of the Risk Leadership Team, you will contribute to a high-performing environment, develop and coach others, and support the maturing of 2nd Line activities. Extensive Enterprise, Financial, and Operational Risk knowledge is essential, along with the ability to bring foresight, insight, and challenge to daily activities. You will champion the Risk function and embody Triodos Bank's mission and values.

Working across all TBUK business areas, you will support consistent and proportionate risk management practices, promote a risk-aware culture, and encourage accountability, informed decision-making, and responsible risk-taking. Specific responsibilities include oversight of Enterprise-wide, Financial, and Operational Risks; maintenance and development of risk strategy and frameworks; PRA relationship management and regulatory horizon scanning; and 2nd Line risk reporting and escalation.

This is a Certification Regime role within the Senior Managers and Certification Regime ("Significant Harm"), reflecting its high level of responsibility and autonomy.

This is a permanent, full-time role offering flexible hybrid working - with a minimum of two days per week in our Bristol office, with the option to work from home on other days. Some flexibility will be required to meet business needs.

This is an excellent opportunity to make a real impact in a complex and evolving environment, offering both significant responsibility and challenge.

Key responsibilities will require you to:

• Maintain and develop the Bank's Risk Strategy, Enterprise-Wide Risk Management Framework, Risk Appetite, Risk Taxonomy, and Risk Oversight Plan, ensuring alignment with Triodos Group and UK regulatory requirements.
• Coordinate and deliver 2nd Line risk reporting, escalating risks and issues outside of appetite, and oversee processes and controls for regulatory reporting.
• Oversee product governance activities in collaboration with Compliance, ensuring timely review and alignment with TBUK and Group policies.
• Lead the relationship with the PRA and coordinate horizon scanning for regulatory developments, ensuring timely analysis, escalation, and engagement with relevant stakeholders.
• Support the development and embedding of a strong risk culture across the Bank.
• Review and challenge key prudential documents and processes (ICAAP, ILAAP, Recovery & Resolution Plans, Solvent Exit Analysis) and financial regulatory returns.
• Oversee Operational Risk Management, including oversight of Risk & Control Self Assessments, risk event reporting and remediation, operational resilience, and coordination of the annual In Control Statement.
• Lead and manage the 2nd Line EFORM Team, driving continuous improvement and supporting team development.
• Provide proactive support and constructive challenge to 1st Line business areas, including training and upskilling to strengthen risk management ownership.

What we are looking for

You will bring strategic thinking, highly developed analytical skills, and proven planning and project management abilities. With strong experience within financial services organisations or regulatory environments- ideally within a Three Lines of Defence model - you demonstrate excellent knowledge of UK financial services regulation and are adept at building relationships and influencing at all levels, both internally and externally.

We are seeking someone who:

• Combines independent judgement with a constructive, cooperative attitude, acting as both a self-starter and team player to drive tasks through to completion.
• Has a deep understanding of the UK prudential regulatory regime, with relevant experience in ICAAP, ILAAP, Recovery & Resolution Planning, Solvent Exit Analysis, Operational Risk and Control management, RCSAs, risk events, Operational Resilience, and In-Control Statement processes.
• Maintains up-to-date knowledge of risk management tools, processes, and industry best practice, and can adapt these to TBUK.
• Degree and/or relevant professional qualification in risk, banking, finance, audit, or a regulatory background is desirable.
• Demonstrates strong organisational and communication skills, high attention to detail, and the ability to adapt best practice to the Triodos environment.
• Has proven line management skills, with a track record of coaching and developing colleagues.
• Is committed to the values and mission of Triodos Bank, brings high energy and flexibility, and delivers high-quality results in a dynamic environment.
• Sets clear, realistic expectations and is willing to be hands on while maintaining appropriate independence as part of the 2nd Line.

In return for your hard work and expertise, you will receive a competitive salary, plus access to our extensive benefits package, where most of our benefits are non contributory.

Our benefits include:

• Non-contributory pension scheme from your first day of 8% in year 1 and 10% from year 2 onwards
• Life Assurance (worth 4 times basic pay)
• Income Protection - 75% of basic pay after 13 weeks sick and following six months service
• Private Medical Insurance with optional enhanced or HCP family coverage
• A Health Cash Plan
• Vitality Leave - After each 5 years of service, you will be able to take a sabbatical of up to 3 months. This benefit is then available after every 7 years of service thereafter.
• 27 days (Full Time Equivalent) annual leave plus bank holidays per annum increasing to 30 days after 2 years' service
• A buy and sell holiday scheme of up to 5 days (Full Time Equivalent) up to maximum of 35 days total annual leave
• 5 days fully paid carers leave
• A wellbeing allowance of £200 a year
• Cycle to work scheme
• Refer a Friend scheme

We are committed to diversity and inclusion and would therefore welcome applications for candidates from underrepresented and neurodiverse backgrounds. We value that receiving applications from candidates with diverse backgrounds is key in supporting our inclusive organisation to grow. We don't want to miss out on candidates who feel they don't exactly match the job description requirements, so if this is a role that sounds interesting to you, and you feel you could add value to the role please do apply. You could be exactly what we need!

Triodos reserve the right to close the vacancy once sufficient applications are received, so please do apply asap if this opportunity is of interest to you.

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