At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge Asset Management Solutions (BAMS) is seeking a Quantitative Analyst to support the expansion of Risk and Modeling functionality within the BAMS suite. Specifically, you will provide guidance on model validation across a wide range of asset classes and will support the design and implementation of a variety of risk management functions including stress testing and Value-at-Risk. In this role, you will support the modeling and risk product strategy, business analysis, development lifecycle, and specifications. You will also be heavily involved with sales, marketing, implementation, and quality assurance initiatives within the context of their subject matter expertise. Responsibilities Work with clients analyzing and implementing their risk requirements (e.g. model selection, scenario design, risk views) and streamlining their workflow. Work with the Product Management team in building custom solutions for risk and valuation modeling projects. Sit on the Risk Development Panel to prioritize and champion product development and enhancement. Provide level 2 support for clients in risk modeling and pricing valuation. Be comfortable working with traders and quants in demanding environments on model validation projects. Required knowledge and skills An advanced degree in a quantitative discipline (mathematics, statistics, financial engineering, etc) 2-5 years of experience in financial market modeling or risk management (will consider more experienced candidates) Solid valuation knowledge of various instrument types including equity derivatives, credit derivatives, rates, and fixed income products. In depth knowledge of valuation models and portfolio risk strategies Additional desirable knowledge and skills Familiarity with popular model libraries such as Numerix, FinCad, QuantLib Working knowledge of popular trading risk systems such as Imagine, Front Arena, RiskMetrics, Calypso, Murex Working knowledge of trading strategies, accounting, and portfolio management principles Familiarity with various types and sources of market data Financial Risk Management Certification or CFA We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company and ultimately a community that recognizes and celebrates everyone's unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
Dec 16, 2025
Full time
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge Asset Management Solutions (BAMS) is seeking a Quantitative Analyst to support the expansion of Risk and Modeling functionality within the BAMS suite. Specifically, you will provide guidance on model validation across a wide range of asset classes and will support the design and implementation of a variety of risk management functions including stress testing and Value-at-Risk. In this role, you will support the modeling and risk product strategy, business analysis, development lifecycle, and specifications. You will also be heavily involved with sales, marketing, implementation, and quality assurance initiatives within the context of their subject matter expertise. Responsibilities Work with clients analyzing and implementing their risk requirements (e.g. model selection, scenario design, risk views) and streamlining their workflow. Work with the Product Management team in building custom solutions for risk and valuation modeling projects. Sit on the Risk Development Panel to prioritize and champion product development and enhancement. Provide level 2 support for clients in risk modeling and pricing valuation. Be comfortable working with traders and quants in demanding environments on model validation projects. Required knowledge and skills An advanced degree in a quantitative discipline (mathematics, statistics, financial engineering, etc) 2-5 years of experience in financial market modeling or risk management (will consider more experienced candidates) Solid valuation knowledge of various instrument types including equity derivatives, credit derivatives, rates, and fixed income products. In depth knowledge of valuation models and portfolio risk strategies Additional desirable knowledge and skills Familiarity with popular model libraries such as Numerix, FinCad, QuantLib Working knowledge of popular trading risk systems such as Imagine, Front Arena, RiskMetrics, Calypso, Murex Working knowledge of trading strategies, accounting, and portfolio management principles Familiarity with various types and sources of market data Financial Risk Management Certification or CFA We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company and ultimately a community that recognizes and celebrates everyone's unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
Insight Investment are seeking a Senior Cyber Defence Operations Analyst to be a part of the CISO function reporting to the Cyber Defence Operations Lead. The role will be to maintain and update alerts/rules within Insight Investment's monitoring solution, conduct vulnerability management with various stakeholders, continually ensure compliance with regulatory requirements, generate new security controls as required, and be responsible for incident response within the firm. The candidate will lead incident response activity as required. Role Responsibilities Lead, investigate, record and respond to SIEM alerts, determine scope and severity of incidents, and coordinate containment and remediation efforts. Define, implement and continuously improve operational security processes and runbooks to align with compliance standards and evolving threats. Assist with integrating and configuring security tooling, ensuring effective data ingestion, enrichment and alerting across the environment. Lead threat hunting activities to proactively identify suspicious behaviour and improve detection coverage. Deliver effective vulnerability management: analyse scanning outputs, coordinate with technology teams and ensure timely notification and remediation tracking. Participate in the out-of-hours, on-call rotation, supporting incident response efforts during non-core hours. Enforce security processes and requirements across the business. Experience Required Previous ownership of the incident response, vulnerability management or SIEM monitoring solution processes and procedures. Knowledge of SIEM tooling, designing and implementing use cases & documenting KBAs. Strong knowledge of KQL. Proven experience in incident response and handling. Experience contributing to cybersecurity operations in a professional or structured environment. Demonstrated commitment to continuous self-study. Experience working with an MSSP. Technical knowledge of access management and security controls. Strong collaboration skills with the ability to work across teams and stakeholders. A strong desire to drive security innovation across the firm. Advantageous Relevant technical cyber security certifications are desirable. Knowledge on task automation/scripting would be hugely beneficial. Experience with Microsoft suite (Defender/Azure), query-based SIEM (e.g. Sentinel, Splunk) and orchestration platforms. Experience in financial services or other highly regulated environments. Prior involvement in threat hunting activities. About Insight Investment Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients' needs. Founded in 2002, Insight's collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency and absolute return capabilities. Insight has a global network of operations in the UK, Ireland, Germany, US, Japan and Australia. More information about Insight Investment can be found at:
Dec 16, 2025
Full time
Insight Investment are seeking a Senior Cyber Defence Operations Analyst to be a part of the CISO function reporting to the Cyber Defence Operations Lead. The role will be to maintain and update alerts/rules within Insight Investment's monitoring solution, conduct vulnerability management with various stakeholders, continually ensure compliance with regulatory requirements, generate new security controls as required, and be responsible for incident response within the firm. The candidate will lead incident response activity as required. Role Responsibilities Lead, investigate, record and respond to SIEM alerts, determine scope and severity of incidents, and coordinate containment and remediation efforts. Define, implement and continuously improve operational security processes and runbooks to align with compliance standards and evolving threats. Assist with integrating and configuring security tooling, ensuring effective data ingestion, enrichment and alerting across the environment. Lead threat hunting activities to proactively identify suspicious behaviour and improve detection coverage. Deliver effective vulnerability management: analyse scanning outputs, coordinate with technology teams and ensure timely notification and remediation tracking. Participate in the out-of-hours, on-call rotation, supporting incident response efforts during non-core hours. Enforce security processes and requirements across the business. Experience Required Previous ownership of the incident response, vulnerability management or SIEM monitoring solution processes and procedures. Knowledge of SIEM tooling, designing and implementing use cases & documenting KBAs. Strong knowledge of KQL. Proven experience in incident response and handling. Experience contributing to cybersecurity operations in a professional or structured environment. Demonstrated commitment to continuous self-study. Experience working with an MSSP. Technical knowledge of access management and security controls. Strong collaboration skills with the ability to work across teams and stakeholders. A strong desire to drive security innovation across the firm. Advantageous Relevant technical cyber security certifications are desirable. Knowledge on task automation/scripting would be hugely beneficial. Experience with Microsoft suite (Defender/Azure), query-based SIEM (e.g. Sentinel, Splunk) and orchestration platforms. Experience in financial services or other highly regulated environments. Prior involvement in threat hunting activities. About Insight Investment Insight Investment is a leading asset manager focused on designing investment solutions to meet its clients' needs. Founded in 2002, Insight's collaborative approach has delivered both investment performance and growth in assets under management. Insight manages assets across its core liability-driven investment, risk management, full-spectrum fixed income, currency and absolute return capabilities. Insight has a global network of operations in the UK, Ireland, Germany, US, Japan and Australia. More information about Insight Investment can be found at:
As part of our Strategy, Risk & Transactions Advisory business, we are significantly investing in the growth of our Ethics & Regulatory Compliance (E&RC) team. We empower organisations to navigate the full spectrum of regulatory demands and ethical expectations, fostering truly responsible business practices. This includes critical areas such as Anti-Bribery & Corruption, Data Privacy, Human Rights, Competition, and the rapidly evolving landscape of Digital Regulation (including online safety, artificial intelligence and consumer protection). Deloitte's E&RC team is formed of a multi-disciplinary team that includes governance, risk and compliance specialists, non-practicing lawyers, technologists, trust & safety and policy experts working across the areas of digital compliance and broader corporate compliance, working in collaboration with specialist teams across Deloitte. We are helping some of the world's leading brands navigate the challenges of regulatory change by delivering premium advisory services with our services spanning compliance operating model design and implementation, regulatory risk assessments, and monitoring & reporting, with deep regulation specific subject matter expertise. We establish frameworks, capabilities, and technology, making a tangible impact by improving the rights of billions of digital users and ensuring ethical conduct across all industries. Our team has extensive experience in delivering E&RC projects for organisations across a variety of different industries around the world, as well as providing insights, thought leadership and regular contact with our global network. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity We are expanding our Ethics & Regulatory Compliance (E&RC) team and seek motivated, collaborative individuals with a strong understanding of risk, compliance, ethics, governance, and assurance. You will be part of team providing compliance and regulatory advisory solutions and advice, building trusted client relationships across diverse industries. This role suits candidates with relevant professional experience and with a desire to help companies establish practical processes for regulatory compliance and build customer trust. You will support clients, including some of the world's largest and most complex organisations, across the full regulatory lifecycle - from operating model design and risk mitigation to audit preparation. You will help clients identify challenges and provide solutions through advisory, process, capability, and technology improvements. You will have the opportunity to be involved in projects such as: Reviewing and assessing the current state of compliance across the organisation and recommending practical enhancements. Designing and implementing enterprise-level governance, risk, and compliance frameworks. Performing regulatory risk assessments, including anti-bribery & corruption, online safety and broader compliance topics. Designing and documenting regulatory controls and preparing for independent audits (e.g., ISAE3000). Establishing specific content compliance and trust & safety processes (e.g., minor/vulnerable user safety, fundamental rights, deepfakes). Advising on specific regulatory domains such as anti-bribery & corruption, whistleblowing, fraud and digital regulation You must possess excellent communication skills, with experience presenting to senior stakeholders, and be a strong team player capable of assimilating issues across industries, with potential for leadership. Our engagements demand pragmatic approaches, grounded in a solid understanding of ethics and regulatory compliance, to provide sound advice and minimise client risks effectively. Working across multiple industries, you will need to work with clients to help them identify challenges with their existing risk and compliance capabilities and help provide solutions via a combination of advisory, process, capability and/or technology improvements. Please note that interviews for this role will commence in January 2026. Connect to your skills and professional experience You're adaptable and able to understand and assimilate regulatory issues across different types of industries and to develop insights into how these issues might affect different types of business and can change direction quickly as industry standards emerge or client priorities change. You take a pragmatic approach to compliance centred on a solid understanding of governance, ethics and compliance frameworks thus enabling us to provide sound advice to our clients to help them meet the challenges they face and manage risks to an appropriate level in an effective and efficient manner. Adaptability & Approach: Highly adaptable, able to assimilate complex regulatory issues across diverse industries and project types, pivoting quickly with emerging standards or client priorities. Delivery & Problem Solving: Ability to produce high-quality deliverables to agreed timescales, with strong problem-solving skills to build client solutions. Excellent communication skills: (including presentations, report, and proposal writing) and confidence in navigating complexity and ambiguity. Teamwork & Proactivity: Motivated, pro-active, and able to work effectively in a global, diverse, and agile team environment with an inclusive working style. Flexibility: Openness to travel to client sites and/or flexible working hours as required. Regulatory Compliance: An understanding of the role that governance, risk and controls plays in an organisation's operations and how it interlinks with regulatory compliance Digital Acumen: A keen interest in digital technologies, their societal impact, and the drivers for regulatory transformation (e.g., online harms, AI/Machine Learning). Connect to your business -Strategy, Risk & Transactions Advisory In an ever-evolving world, there are no certainties in business. Our teams help clients to navigate risks, process major transactions and deliver transformational change that will future-proof their business. Join us to make a positive difference. Regulatory & Financial Risk We provide advisory services across the risk and regulatory landscape to help our clients move beyond simply meeting the minimum compliance standards, to strategically creating a responsible, sustainable future. This includes providing critical insight and advice on the future of regulation to assist our clients in anticipating change and responding with confidence. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "For me it's the people that make it. They are bright, supportive, interesting; we work brilliantly together as a team. But it's not just that, the number of opportunities you get working for such a large firm is amazing." - Jess, Strategy, Risk & Transactions Advisory "What I personally find so exciting is that we have the freedom to affect massive change." - Christian, Strategy, Risk & Transactions Advisory Our hybrid working policy You'll be based in London or Manchester with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here . click apply for full job details
Dec 15, 2025
Full time
As part of our Strategy, Risk & Transactions Advisory business, we are significantly investing in the growth of our Ethics & Regulatory Compliance (E&RC) team. We empower organisations to navigate the full spectrum of regulatory demands and ethical expectations, fostering truly responsible business practices. This includes critical areas such as Anti-Bribery & Corruption, Data Privacy, Human Rights, Competition, and the rapidly evolving landscape of Digital Regulation (including online safety, artificial intelligence and consumer protection). Deloitte's E&RC team is formed of a multi-disciplinary team that includes governance, risk and compliance specialists, non-practicing lawyers, technologists, trust & safety and policy experts working across the areas of digital compliance and broader corporate compliance, working in collaboration with specialist teams across Deloitte. We are helping some of the world's leading brands navigate the challenges of regulatory change by delivering premium advisory services with our services spanning compliance operating model design and implementation, regulatory risk assessments, and monitoring & reporting, with deep regulation specific subject matter expertise. We establish frameworks, capabilities, and technology, making a tangible impact by improving the rights of billions of digital users and ensuring ethical conduct across all industries. Our team has extensive experience in delivering E&RC projects for organisations across a variety of different industries around the world, as well as providing insights, thought leadership and regular contact with our global network. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity We are expanding our Ethics & Regulatory Compliance (E&RC) team and seek motivated, collaborative individuals with a strong understanding of risk, compliance, ethics, governance, and assurance. You will be part of team providing compliance and regulatory advisory solutions and advice, building trusted client relationships across diverse industries. This role suits candidates with relevant professional experience and with a desire to help companies establish practical processes for regulatory compliance and build customer trust. You will support clients, including some of the world's largest and most complex organisations, across the full regulatory lifecycle - from operating model design and risk mitigation to audit preparation. You will help clients identify challenges and provide solutions through advisory, process, capability, and technology improvements. You will have the opportunity to be involved in projects such as: Reviewing and assessing the current state of compliance across the organisation and recommending practical enhancements. Designing and implementing enterprise-level governance, risk, and compliance frameworks. Performing regulatory risk assessments, including anti-bribery & corruption, online safety and broader compliance topics. Designing and documenting regulatory controls and preparing for independent audits (e.g., ISAE3000). Establishing specific content compliance and trust & safety processes (e.g., minor/vulnerable user safety, fundamental rights, deepfakes). Advising on specific regulatory domains such as anti-bribery & corruption, whistleblowing, fraud and digital regulation You must possess excellent communication skills, with experience presenting to senior stakeholders, and be a strong team player capable of assimilating issues across industries, with potential for leadership. Our engagements demand pragmatic approaches, grounded in a solid understanding of ethics and regulatory compliance, to provide sound advice and minimise client risks effectively. Working across multiple industries, you will need to work with clients to help them identify challenges with their existing risk and compliance capabilities and help provide solutions via a combination of advisory, process, capability and/or technology improvements. Please note that interviews for this role will commence in January 2026. Connect to your skills and professional experience You're adaptable and able to understand and assimilate regulatory issues across different types of industries and to develop insights into how these issues might affect different types of business and can change direction quickly as industry standards emerge or client priorities change. You take a pragmatic approach to compliance centred on a solid understanding of governance, ethics and compliance frameworks thus enabling us to provide sound advice to our clients to help them meet the challenges they face and manage risks to an appropriate level in an effective and efficient manner. Adaptability & Approach: Highly adaptable, able to assimilate complex regulatory issues across diverse industries and project types, pivoting quickly with emerging standards or client priorities. Delivery & Problem Solving: Ability to produce high-quality deliverables to agreed timescales, with strong problem-solving skills to build client solutions. Excellent communication skills: (including presentations, report, and proposal writing) and confidence in navigating complexity and ambiguity. Teamwork & Proactivity: Motivated, pro-active, and able to work effectively in a global, diverse, and agile team environment with an inclusive working style. Flexibility: Openness to travel to client sites and/or flexible working hours as required. Regulatory Compliance: An understanding of the role that governance, risk and controls plays in an organisation's operations and how it interlinks with regulatory compliance Digital Acumen: A keen interest in digital technologies, their societal impact, and the drivers for regulatory transformation (e.g., online harms, AI/Machine Learning). Connect to your business -Strategy, Risk & Transactions Advisory In an ever-evolving world, there are no certainties in business. Our teams help clients to navigate risks, process major transactions and deliver transformational change that will future-proof their business. Join us to make a positive difference. Regulatory & Financial Risk We provide advisory services across the risk and regulatory landscape to help our clients move beyond simply meeting the minimum compliance standards, to strategically creating a responsible, sustainable future. This includes providing critical insight and advice on the future of regulation to assist our clients in anticipating change and responding with confidence. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "For me it's the people that make it. They are bright, supportive, interesting; we work brilliantly together as a team. But it's not just that, the number of opportunities you get working for such a large firm is amazing." - Jess, Strategy, Risk & Transactions Advisory "What I personally find so exciting is that we have the freedom to affect massive change." - Christian, Strategy, Risk & Transactions Advisory Our hybrid working policy You'll be based in London or Manchester with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here . click apply for full job details
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 15, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Job description We currently have an exciting opportunity for aHead of Conflicts - UK & EMEAto join our Business Acceptance Unit (BAU) in the London office. This role willwill lead the firms conflicts function outside of the US, overseeing conflicts clearance, risk management, and compliance with the applicable conflict rules applied by A&O Shearman and will include the SRA Code of Conduct and other relevant jurisdictional requirements and firm policies. A working knowledge of the application of the ABA Model Rules of Professional Conduct and State bar regulations in the US is also needed. This role will act as the primary escalation point for UK and EMEA conflicts issues, working closely with the Managing Director of the BAU, the partners, business teams, and global conflicts functions to ensure seamless client onboarding and regulatory compliance. The role will provide strategic guidance to partners and business teams on conflict risk management and play a key role in developing the best practices for conflicts resolution within a global law firm environment. In addition to overseeing the services provided to the business by the UK and EMEA Conflicts Team, the role will also be ultimately responsible for the management of those In-House and Senior In-House Lawyers and will assist the UK EMEA Conflicts Manager with the management of the analyst team to include, but not limited to, all aspects of training, development and performance. ROLE & RESPONSIBILITIES Leadership and Team Management Having principal responsibility and accountability for the UK and EMEA Conflict Lawyers, including (i) ensuring the teams service levels are maintained at a high level and that workload is managed by the team and completed, (ii) maintaining the trusted relationships between the BAU and the firm's Partners and (iii) further building close links between the BAU team and the firms business. Foster a collaborative and high-performance culture, ensuring adherence to firm-wide conflicts policies. Responsibility for the day-to-day management and development of the UK EMEA Conflict Lawyers, working close with the Managing Director responsible for the BAU to ensure that global standards are met and that each Attorney feels supported in their career and development. Leading on resource management/strategy within the UK EMEA team, including leading on formulating business cases for any proposed new hires and other changes to the UK and EMEA teams responsibilities, resources and structures. Ensure and drive dynamic and consistent collaboration with all other parts of the Global BAU team. Conflicts Analysis and Risk Management Review and analyze complex conflict reports related to new business intake, lateral hires, and ongoing client relationships. Provide strategic oversight and to be the senior escalation point in the UK and EMEA on conflict resolution, whether commercial or legal, and ensure a consistent approach to risk management. Exercising judgment and help BAU Attorneys to exercise judgment as to when to refer complex issues to Managing Director responsible for the BAU and senior management. Work closely with Managing Director responsible for the BAU, partners, fee earners, and business teams to resolve conflicts efficiently and support, where needed, other areas of client onboarding and the BAU to include AML and Financial Crime and The Engagement Terms Team., Draft appropriate consents, information barrier memos and engagement letters, ensuring compliance with applicable professional conduct rules. Develop and implement risk mitigation strategies to improve conflicts management within the firm on any of the applicable policies or procedures under the remit of the UK and EMEA Conflicts Team.Having principal responsibility and accountability for the UK and EMEA Conflict Lawyers, including (i) ensuring the teams service levels are maintained at a high level and that workload is managed by the team and completed, (ii) maintaining the trusted relationships between the BAU and the firm's Partners and (iii) further building close links between the BAU team and the firms business. Policy Development and Compliance Ensure compliance with the SRA Code of Conduct and other relevant jurisdictional requirements and global firm policies. Collaborate with the broader conflicts team to align policies and procedures globally. Maintaining structures within the BAU for the monitoring of changes in practice, professional rules, regulations and the law as it affects UK conflicts so that these can be reflected in the business acceptance and client engagement process and policies and (where needed) in communications to Partners and others. Stakeholder Engagement and Training Act as a trusted advisor to partners, senior leadership, and business teams, offering expert guidance on conflicts risks. Develop and deliver training programs for partners, fee earners, and business services teams on conflicts resolution and compliance. Chair regular UK and EMEA team meetings and conference calls to facilitate training and knowledge sharing. Ensuring that the UK and EMEA Conflict team creates and maintains precedents and know how resources for use within the Global BAU and develops appropriate business acceptance and conflicts know how (e.g. via briefings) for use throughout the firm. Engage with other risk-related teams, including Data Privacy, In House Legal, Financial Crime and Sanctions and Client Engagement Terms, to ensure a holistic approach to firm-wide risk management. Leading on the UK and other (non-US) conflicts aspects of major projects and work-streams, for example which could arise in the future from group lateral hirings, new office openings or similar. Developing and implementing structures, strategies and plans for the future development of the BAU team, its policies and processes and the fulfilment of its responsibilities. KEY REQUIREMENTS Degree from an accredited law school. Solicitor with active bar membership in good standing. Extensive experience in conflicts analysis, professional responsibility, or risk management within a UK or European law firm. Expert knowledge of the SRA Code of Conduct and other global/jurisdictional conflicts requirements and conflicts management best practices. Proven leadership experience in managing conflicts teams and processes as well as mentoring and developing a team. Strong stakeholder management skills with the ability to influence senior partners and business teams. Excellent analytical and problem-solving skills, with a strong attention to detail and a commercial mindset. A proven ability to analyse facts and scenarios thoroughly and efficiently, proactively to put forward resolutions to legal and commercial problems and confidently to make decisions and judgments on complex issues. Ability to work in a high-pressure environment and manage multiple complex conflicts matters efficiently and under time pressure. Highly enthusiastic, confident, ambitious, self-motivated and pro-active with the credibility and experience to build very strong, trusted relationships with the firms Partners and senior staff Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services. Our approach to hybrid working seeks to combine and maximise the benefits of effective remote working with the benefits of being in the office. Our current hybrid working arrangements require office based working fora minimum of60% of your time (i.e.three days per weekfor a full time role) in accordance with our hybrid working policy. Additional information - External A&O Shearman is a global industry-leading law firm, with nearly 50 offices in 28 countries worldwide. Our fluency in English law, US law, and the laws of the worlds most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the worlds leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing click apply for full job details
Dec 15, 2025
Full time
Job description We currently have an exciting opportunity for aHead of Conflicts - UK & EMEAto join our Business Acceptance Unit (BAU) in the London office. This role willwill lead the firms conflicts function outside of the US, overseeing conflicts clearance, risk management, and compliance with the applicable conflict rules applied by A&O Shearman and will include the SRA Code of Conduct and other relevant jurisdictional requirements and firm policies. A working knowledge of the application of the ABA Model Rules of Professional Conduct and State bar regulations in the US is also needed. This role will act as the primary escalation point for UK and EMEA conflicts issues, working closely with the Managing Director of the BAU, the partners, business teams, and global conflicts functions to ensure seamless client onboarding and regulatory compliance. The role will provide strategic guidance to partners and business teams on conflict risk management and play a key role in developing the best practices for conflicts resolution within a global law firm environment. In addition to overseeing the services provided to the business by the UK and EMEA Conflicts Team, the role will also be ultimately responsible for the management of those In-House and Senior In-House Lawyers and will assist the UK EMEA Conflicts Manager with the management of the analyst team to include, but not limited to, all aspects of training, development and performance. ROLE & RESPONSIBILITIES Leadership and Team Management Having principal responsibility and accountability for the UK and EMEA Conflict Lawyers, including (i) ensuring the teams service levels are maintained at a high level and that workload is managed by the team and completed, (ii) maintaining the trusted relationships between the BAU and the firm's Partners and (iii) further building close links between the BAU team and the firms business. Foster a collaborative and high-performance culture, ensuring adherence to firm-wide conflicts policies. Responsibility for the day-to-day management and development of the UK EMEA Conflict Lawyers, working close with the Managing Director responsible for the BAU to ensure that global standards are met and that each Attorney feels supported in their career and development. Leading on resource management/strategy within the UK EMEA team, including leading on formulating business cases for any proposed new hires and other changes to the UK and EMEA teams responsibilities, resources and structures. Ensure and drive dynamic and consistent collaboration with all other parts of the Global BAU team. Conflicts Analysis and Risk Management Review and analyze complex conflict reports related to new business intake, lateral hires, and ongoing client relationships. Provide strategic oversight and to be the senior escalation point in the UK and EMEA on conflict resolution, whether commercial or legal, and ensure a consistent approach to risk management. Exercising judgment and help BAU Attorneys to exercise judgment as to when to refer complex issues to Managing Director responsible for the BAU and senior management. Work closely with Managing Director responsible for the BAU, partners, fee earners, and business teams to resolve conflicts efficiently and support, where needed, other areas of client onboarding and the BAU to include AML and Financial Crime and The Engagement Terms Team., Draft appropriate consents, information barrier memos and engagement letters, ensuring compliance with applicable professional conduct rules. Develop and implement risk mitigation strategies to improve conflicts management within the firm on any of the applicable policies or procedures under the remit of the UK and EMEA Conflicts Team.Having principal responsibility and accountability for the UK and EMEA Conflict Lawyers, including (i) ensuring the teams service levels are maintained at a high level and that workload is managed by the team and completed, (ii) maintaining the trusted relationships between the BAU and the firm's Partners and (iii) further building close links between the BAU team and the firms business. Policy Development and Compliance Ensure compliance with the SRA Code of Conduct and other relevant jurisdictional requirements and global firm policies. Collaborate with the broader conflicts team to align policies and procedures globally. Maintaining structures within the BAU for the monitoring of changes in practice, professional rules, regulations and the law as it affects UK conflicts so that these can be reflected in the business acceptance and client engagement process and policies and (where needed) in communications to Partners and others. Stakeholder Engagement and Training Act as a trusted advisor to partners, senior leadership, and business teams, offering expert guidance on conflicts risks. Develop and deliver training programs for partners, fee earners, and business services teams on conflicts resolution and compliance. Chair regular UK and EMEA team meetings and conference calls to facilitate training and knowledge sharing. Ensuring that the UK and EMEA Conflict team creates and maintains precedents and know how resources for use within the Global BAU and develops appropriate business acceptance and conflicts know how (e.g. via briefings) for use throughout the firm. Engage with other risk-related teams, including Data Privacy, In House Legal, Financial Crime and Sanctions and Client Engagement Terms, to ensure a holistic approach to firm-wide risk management. Leading on the UK and other (non-US) conflicts aspects of major projects and work-streams, for example which could arise in the future from group lateral hirings, new office openings or similar. Developing and implementing structures, strategies and plans for the future development of the BAU team, its policies and processes and the fulfilment of its responsibilities. KEY REQUIREMENTS Degree from an accredited law school. Solicitor with active bar membership in good standing. Extensive experience in conflicts analysis, professional responsibility, or risk management within a UK or European law firm. Expert knowledge of the SRA Code of Conduct and other global/jurisdictional conflicts requirements and conflicts management best practices. Proven leadership experience in managing conflicts teams and processes as well as mentoring and developing a team. Strong stakeholder management skills with the ability to influence senior partners and business teams. Excellent analytical and problem-solving skills, with a strong attention to detail and a commercial mindset. A proven ability to analyse facts and scenarios thoroughly and efficiently, proactively to put forward resolutions to legal and commercial problems and confidently to make decisions and judgments on complex issues. Ability to work in a high-pressure environment and manage multiple complex conflicts matters efficiently and under time pressure. Highly enthusiastic, confident, ambitious, self-motivated and pro-active with the credibility and experience to build very strong, trusted relationships with the firms Partners and senior staff Should you require additional support at any stage of the recruitment process due to a disability or a health condition, please do not hesitate to contact a member of our recruitment team who will work with you to provide any adjustments as required. We are an equal opportunities recruiter and do not discriminate on the basis of race, colour, sex, religion, sexual orientation, national origin, disability, or any other protected characteristic. We recognise that our people are our most valuable asset, which is reflected in the wide range of benefits that are available to our employees. Some of these benefits include: our occupational pension scheme, group income protection cover, private medical insurance, mental health resources and free apps, health and wellbeing services encompassing an onsite gym, wellbeing centre and GP service, emergency back-up care support, parental and special leave, holiday entitlement increasing with length of service, holiday trading, season ticket loans and online discounts and lifestyle management services. Our approach to hybrid working seeks to combine and maximise the benefits of effective remote working with the benefits of being in the office. Our current hybrid working arrangements require office based working fora minimum of60% of your time (i.e.three days per weekfor a full time role) in accordance with our hybrid working policy. Additional information - External A&O Shearman is a global industry-leading law firm, with nearly 50 offices in 28 countries worldwide. Our fluency in English law, US law, and the laws of the worlds most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future. We offer exceptional opportunities for our people; opportunities to work for the worlds leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients. Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth-running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development, we are committed to an inclusive environment, and we provide support and ways of working that help you optimise your wellbeing click apply for full job details
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 15, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 15, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 15, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Work Locations Hilton - Area Office - Glasgow 191 West George Street Glasgow G2 2LD Department Overview This opportunity is part of our Corporate Accounting function, which sits within the Hilton Accounting and Finance Services (HAFS) organisation at our Centres of Excellence (CoE). The HAFS organisation manages the accounting and finance functions both on property and at a corporate level, enabling us to develop scalable, global processes that allow our team members the chance for growth and the ability to spend more time on strategic, high value work. This includes managing relationships with our critical business partners across our global activities as it relates to Accounting & Finance, Tax, FP&A, Risk Management, Asset Management and general operations. Position Statement This position works under the direction of Corporate OTC leadership and the International Tax team to manage and execute processes related to withholding tax (WHT) compliance for Hilton's international managed and franchised hotels. The role ensures accurate reconciliation of WHT certificates and deductions, safeguarding Hilton's ability to offset approximately $25m annually against UK Corporation Tax in line with HMRC requirements. Position Summary As Interim Senior Analyst, you will be responsible for collating, validating, and reconciling WHT certificates received from hotels against amounts recorded in Hilton's General Ledger (GL). You will liaise with hotels and internal teams to resolve discrepancies, monitor compliance with country-specific tax rules, and report exceptions to the Tax team. In addition, you will review GL postings to WHT expense accounts by Cash Applications to confirm that WHT allocations are recorded to the correct account based on fee type and linked to the correct invoices specified by the hotel. This role is critical in maintaining Hilton's tax compliance and mitigating financial risk, while driving process improvements and leveraging technology for efficiency. Planning/Organising Activities Download and review GL data to identify hotels that have withheld tax and require certificates. Maintain an organised schedule for requesting and tracking WHT certificates from hotels. Prioritise reconciliation tasks to ensure timely completion and compliance with HMRC deadlines. Prepare regular status updates and reports for OTC leadership and the Tax team. Support planning for process improvements and automation initiatives. Reconcile WHT certificate amounts to GL postings and payment remittances (approx. 4,000 transactions annually). Investigate and resolve variances by liaising with hotels and the Cash Applications team. Review GL postings to WHT expense accounts to confirm correct allocation by fee type and invoice. Report non compliance or discrepancies in withholding percentages to the Tax team. Ensure all documentation meets SOX and internal audit requirements. Build and maintain strong relationships with hotels, internal finance teams, and the Tax department. Provide guidance and support to stakeholders on WHT processes and compliance requirements. Assist with ad hoc reporting and analysis as requested by OTC leadership. Contribute to continuous improvement initiatives, including automation and process optimisation. Engage in any other tasks assigned by OTC leadership to support departmental goals. What are we looking for? A motivated and enthusiastic team player. Superior attention to detail. Strong problem solving and analytical skills to evaluate and interpret large data sets. Proven experience in financial reconciliation, including investigating variances and resolving errors in high volume financial transactions. A general understanding of withholding tax. Excellent written and verbal communication skills for engaging with hotels and internal stakeholders. Experience working in a Shared Services or Centre of Excellence environment. Ability to collaborate with others and act in an objective manner to effectively solve problems and stay on track towards accomplishing organisational goals. Hospitality industry experience is an advantage but not essential. Advanced proficiency in Microsoft Excel and familiarity with ERP systems (PeopleSoft preferred). Work with minimal supervision, using own initiative while thriving in a fast paced and pressured environment. Ability to handle and prioritise multiple demands and responsibilities concurrently. Demonstrated ability to identify and implement process improvements, including automation initiatives. Required Qualifications BA/BS Bachelor's degree or experience in lieu thereof. Relevant Accounting Experience. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Dec 15, 2025
Full time
Work Locations Hilton - Area Office - Glasgow 191 West George Street Glasgow G2 2LD Department Overview This opportunity is part of our Corporate Accounting function, which sits within the Hilton Accounting and Finance Services (HAFS) organisation at our Centres of Excellence (CoE). The HAFS organisation manages the accounting and finance functions both on property and at a corporate level, enabling us to develop scalable, global processes that allow our team members the chance for growth and the ability to spend more time on strategic, high value work. This includes managing relationships with our critical business partners across our global activities as it relates to Accounting & Finance, Tax, FP&A, Risk Management, Asset Management and general operations. Position Statement This position works under the direction of Corporate OTC leadership and the International Tax team to manage and execute processes related to withholding tax (WHT) compliance for Hilton's international managed and franchised hotels. The role ensures accurate reconciliation of WHT certificates and deductions, safeguarding Hilton's ability to offset approximately $25m annually against UK Corporation Tax in line with HMRC requirements. Position Summary As Interim Senior Analyst, you will be responsible for collating, validating, and reconciling WHT certificates received from hotels against amounts recorded in Hilton's General Ledger (GL). You will liaise with hotels and internal teams to resolve discrepancies, monitor compliance with country-specific tax rules, and report exceptions to the Tax team. In addition, you will review GL postings to WHT expense accounts by Cash Applications to confirm that WHT allocations are recorded to the correct account based on fee type and linked to the correct invoices specified by the hotel. This role is critical in maintaining Hilton's tax compliance and mitigating financial risk, while driving process improvements and leveraging technology for efficiency. Planning/Organising Activities Download and review GL data to identify hotels that have withheld tax and require certificates. Maintain an organised schedule for requesting and tracking WHT certificates from hotels. Prioritise reconciliation tasks to ensure timely completion and compliance with HMRC deadlines. Prepare regular status updates and reports for OTC leadership and the Tax team. Support planning for process improvements and automation initiatives. Reconcile WHT certificate amounts to GL postings and payment remittances (approx. 4,000 transactions annually). Investigate and resolve variances by liaising with hotels and the Cash Applications team. Review GL postings to WHT expense accounts to confirm correct allocation by fee type and invoice. Report non compliance or discrepancies in withholding percentages to the Tax team. Ensure all documentation meets SOX and internal audit requirements. Build and maintain strong relationships with hotels, internal finance teams, and the Tax department. Provide guidance and support to stakeholders on WHT processes and compliance requirements. Assist with ad hoc reporting and analysis as requested by OTC leadership. Contribute to continuous improvement initiatives, including automation and process optimisation. Engage in any other tasks assigned by OTC leadership to support departmental goals. What are we looking for? A motivated and enthusiastic team player. Superior attention to detail. Strong problem solving and analytical skills to evaluate and interpret large data sets. Proven experience in financial reconciliation, including investigating variances and resolving errors in high volume financial transactions. A general understanding of withholding tax. Excellent written and verbal communication skills for engaging with hotels and internal stakeholders. Experience working in a Shared Services or Centre of Excellence environment. Ability to collaborate with others and act in an objective manner to effectively solve problems and stay on track towards accomplishing organisational goals. Hospitality industry experience is an advantage but not essential. Advanced proficiency in Microsoft Excel and familiarity with ERP systems (PeopleSoft preferred). Work with minimal supervision, using own initiative while thriving in a fast paced and pressured environment. Ability to handle and prioritise multiple demands and responsibilities concurrently. Demonstrated ability to identify and implement process improvements, including automation initiatives. Required Qualifications BA/BS Bachelor's degree or experience in lieu thereof. Relevant Accounting Experience. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full service hotels and resorts to extended stay suites and mid priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 15, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 15, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 15, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
What you will be part of: Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. Read more about ushere . The Role: This is an initial 6 month contract role within our UK IT Business Unit. The IT Solution Architect will be responsible for designing and implementing technology solutions that align with business objectives and technical requirements. This role bridges the gap between business needs and IT capabilities, ensuring that solutions are scalable, secure, and cost-effective. The Solution Architect works closely with stakeholders, developers, and project managers to deliver robust architectures that support organisational goals. Key Responsibilities: Solution Design & Architecture to a high standard. Develop high-level and detailed solution architectures for IT systems and applications. Ensure solutions comply with enterprise architecture standards, security policies, and regulatory requirements. Create architectural diagrams, models, and documentation for proposed solutions. Stakeholder Engagement Collaborate with business analysts, project managers, and technical teams to understand requirements. Present architectural solutions to stakeholders and obtain buy-in. Assess emerging technologies and recommend adoption where appropriate. Conduct feasibility studies and cost-benefit analyses for proposed solutions. Governance & Standards Define and enforce architectural principles, guidelines, and best practices. Ensure consistency and integration across systems and platforms. Implementation Support Provide technical leadership during solution implementation. Troubleshoot architectural issues and guide development teams. Identify potential risks in solution design and propose mitigation strategies. Ensure compliance with data protection and cybersecurity standards. Qualifications and Skills: Bachelor's degree in Computer Science, Information Technology, or related field. 7+ years in IT roles, with at least 3 years in solution architecture. Experience in large-scale system design and implementation. Certifications (Preferred). Knowledge of enterprise architecture frameworks (e.g., TOGAF, Zachman). Proficiency in cloud platforms (AWS, Azure, GCP) and hybrid architectures. Experience with APIs, microservices, and integration patterns. Understanding of networking, security, and infrastructure principles. Analytical & Problem-Solving. Ability to translate business requirements into technical solutions. Strong analytical skills for evaluating complex systems. Excellent verbal and written communication skills. Ability to influence and negotiate with stakeholders at all levels. Self-motivated, resilient and able to work under pressure. Excellent communication and presentation skills. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview. Regardless of whether you value cutting edge technology, creativity or an innovative environment, everyone at Saab contributes to keeping people and society safe.
Dec 15, 2025
Full time
What you will be part of: Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters. Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab designs, manufactures and maintains advanced systems in aeronautics, weapons, command and control, sensors and underwater systems. Saab is headquartered in Sweden. It has major operations all over the world and is part of the domestic defence capability of several nations. Read more about ushere . The Role: This is an initial 6 month contract role within our UK IT Business Unit. The IT Solution Architect will be responsible for designing and implementing technology solutions that align with business objectives and technical requirements. This role bridges the gap between business needs and IT capabilities, ensuring that solutions are scalable, secure, and cost-effective. The Solution Architect works closely with stakeholders, developers, and project managers to deliver robust architectures that support organisational goals. Key Responsibilities: Solution Design & Architecture to a high standard. Develop high-level and detailed solution architectures for IT systems and applications. Ensure solutions comply with enterprise architecture standards, security policies, and regulatory requirements. Create architectural diagrams, models, and documentation for proposed solutions. Stakeholder Engagement Collaborate with business analysts, project managers, and technical teams to understand requirements. Present architectural solutions to stakeholders and obtain buy-in. Assess emerging technologies and recommend adoption where appropriate. Conduct feasibility studies and cost-benefit analyses for proposed solutions. Governance & Standards Define and enforce architectural principles, guidelines, and best practices. Ensure consistency and integration across systems and platforms. Implementation Support Provide technical leadership during solution implementation. Troubleshoot architectural issues and guide development teams. Identify potential risks in solution design and propose mitigation strategies. Ensure compliance with data protection and cybersecurity standards. Qualifications and Skills: Bachelor's degree in Computer Science, Information Technology, or related field. 7+ years in IT roles, with at least 3 years in solution architecture. Experience in large-scale system design and implementation. Certifications (Preferred). Knowledge of enterprise architecture frameworks (e.g., TOGAF, Zachman). Proficiency in cloud platforms (AWS, Azure, GCP) and hybrid architectures. Experience with APIs, microservices, and integration patterns. Understanding of networking, security, and infrastructure principles. Analytical & Problem-Solving. Ability to translate business requirements into technical solutions. Strong analytical skills for evaluating complex systems. Excellent verbal and written communication skills. Ability to influence and negotiate with stakeholders at all levels. Self-motivated, resilient and able to work under pressure. Excellent communication and presentation skills. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview. Regardless of whether you value cutting edge technology, creativity or an innovative environment, everyone at Saab contributes to keeping people and society safe.
Select how often (in days) to receive an alert: At Severn Trent, we believe everyone deserves more. More care for the environment, more sustainable initiatives, and more support for the communities we serve. That's why we're on a mission to deliver bigger and better things, and we need passionate Summer Placements like you to help us achieve our goals. Our people and culture are the heart of our success. We're proud to be in the top 5% of utility companies worldwide for employee engagement and ranked as a Top 50 UK Employer on Glassdoor. With nearly 10,000 dedicated colleagues, we're looking for more brilliant people who are eager to turn challenges into opportunities for a better future. If you're excited to learn, and ready to make a real impact, we want you on our team. LET'S TELL YOU MORE Our Data Analyst Summer Placement offers a unique opportunity to explore how data is used to inform decisions, improve processes, and drive performance across a regulated FTSE 100 business. You'll gain insight into how Severn Trent is transforming its approach to data-ensuring it is well-managed, accessible, and used to deliver real value across the organisation. The programme comprises working within the Office of Data, supporting the Chief Data Officer and working alongside teams focused on data governance, reporting, and continuous improvement. This placement is designed to give you hands-on experience in how data is analysed, interpreted, and used to support strategic and operational goals. THINGS YOU MIGHT LEARN Help design and deliver Severn Trent's new Data Framework to improve data quality and accessibility. Conduct data flow reviews to identify areas of excellence and opportunities for improvement. Perform incident and risk analysis related to data usage and integrity. Support business-as-usual activities such as Subject Access Requests (SARs), audits, and resolving data-related queries. Collaborate with teams across the business to understand data needs and deliver accurate, insightful information. Create dashboards and reports that simplify complex data and support decision-making. Ensure data is used ethically and in compliance with legislation such as GDPR. Practice self-learning to stay up to date with emerging tools and take ownership of your professional development. This programme is designed to equip you with the skills and experience to build a successful career in Data Analysis, Data Governance, or Business Intelligence. You'll develop capabilities in data interpretation, stakeholder engagement, and continuous improvement, while gaining exposure to a purpose-driven organisation focused on delivering essential services. We welcome applicants from all backgrounds, because we know that diverse minds bring fresh ideas and new ways of thinking-and that's exactly what helps us grow. HOW WILL THE PROGRAMME WORK? During the 8-week or 12-week placement you will be based at Severn Trent Centre in Coventry, placing you right at the heart of our operations, you will be working day to day with industry professionals, taking lead on projects and real-life work. Throughout your time with us, you'll also benefit from a range of opportunities designed to help you explore your career ambitions, support your development, and ensure you get the most out of your placement: Employability Sessions - Take part in three tailored workshops focused on building practical skills and career insights to help you thrive in your future career. Networking Lunch - Connect with fellow placement students in a relaxed setting, share experiences, and start building your professional network. Alumni Lunch - Meet former interns who have successfully transitioned into full-time roles at Severn Trent. Hear their stories, gain inspiration, and learn from their journeys. Senior Leader Panel Event - Attend an exclusive session featuring senior leaders from across the business. Discover their career paths, receive valuable advice, and be inspired by their insights. One-to-One Support - Benefit from regular meetings with managers, Mentors and the New Talent Team Depending on your year of study, the programme could lead to a fast-track opportunity into another internship programme or even our graduate scheme-helping you take the next step in your career with Severn Trent. ABOUT THE PLACEMENT Location: Severn Trent Centre, Coventry, CV1 2LZ Programme Duration: 8 or 12 weeks Entry Criteria : Preferred individuals with a technical and analytical mindset, and a passion for Data Science, AI, and leveraging data to drive strategic insight, governance, and innovation across the business. Studying subjects like Data Science, Artificial Intelligence, Information Systems, Business Analytics, Computer Science or other related subjects You must be currently studying at a UK university and be eligible to ork in the UK without sponsorship WHAT WE'RE LOOKING FOR We want our employees to care and to have a genuine passion for what we do as a business. We need people who want to make a difference in providing a vital service to our customers, now and for the long-term. We'd love you to be someone wit h A 'can do' attitude - someone who's eager to get involved, takes ownership of their actions, and takes pride in delivering high-quality work. Adaptability and resilience - comfortable with variety and able to thrive in a fast-paced, ever-changing environment. Strong prioritisation and problem-solving skills - able to assess tasks quickly and take initiative to tackle challenges head-on. Excellent communication and collaboration - confident working across multiple teams and building strong working relationships. Curiosity and a growth mindset - keen to learn, ask questions, and continuously improve in a dynamic setting. Accountability and integrity - someone who acts responsibly, makes thoughtful decisions, and contributes positively to team culture. Creative thinking - willing to challenge the status quo, bring fresh ideas, and contribute to innovation. Self-awareness and reflection - open to feedback and committed to personal development. DIVERSITY AND INCLUSION At Severn Trent we are passionate about our people. We want to make sure that we continue to foster a more diverse, inclusive, and cohesive culture that represents the communities and customers we serve. We're making sure we keep up the progress with our wonderful working groups - LGBTQ+, Women in Operations & STEM, Disability and Ethnicity, who help us with our commitments. Find out more about our commitments to Diversity and Inclusion at Severn Trent. LET'S GO Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. Roles close on 13 th January 2026 at Midday (12pm) Check your diary - face to face assessments will run from February to the end of March Start Date 1st June for a 12-week placement and 29th June for an 8-week placement To find out more about working with us, search on social media.
Dec 15, 2025
Full time
Select how often (in days) to receive an alert: At Severn Trent, we believe everyone deserves more. More care for the environment, more sustainable initiatives, and more support for the communities we serve. That's why we're on a mission to deliver bigger and better things, and we need passionate Summer Placements like you to help us achieve our goals. Our people and culture are the heart of our success. We're proud to be in the top 5% of utility companies worldwide for employee engagement and ranked as a Top 50 UK Employer on Glassdoor. With nearly 10,000 dedicated colleagues, we're looking for more brilliant people who are eager to turn challenges into opportunities for a better future. If you're excited to learn, and ready to make a real impact, we want you on our team. LET'S TELL YOU MORE Our Data Analyst Summer Placement offers a unique opportunity to explore how data is used to inform decisions, improve processes, and drive performance across a regulated FTSE 100 business. You'll gain insight into how Severn Trent is transforming its approach to data-ensuring it is well-managed, accessible, and used to deliver real value across the organisation. The programme comprises working within the Office of Data, supporting the Chief Data Officer and working alongside teams focused on data governance, reporting, and continuous improvement. This placement is designed to give you hands-on experience in how data is analysed, interpreted, and used to support strategic and operational goals. THINGS YOU MIGHT LEARN Help design and deliver Severn Trent's new Data Framework to improve data quality and accessibility. Conduct data flow reviews to identify areas of excellence and opportunities for improvement. Perform incident and risk analysis related to data usage and integrity. Support business-as-usual activities such as Subject Access Requests (SARs), audits, and resolving data-related queries. Collaborate with teams across the business to understand data needs and deliver accurate, insightful information. Create dashboards and reports that simplify complex data and support decision-making. Ensure data is used ethically and in compliance with legislation such as GDPR. Practice self-learning to stay up to date with emerging tools and take ownership of your professional development. This programme is designed to equip you with the skills and experience to build a successful career in Data Analysis, Data Governance, or Business Intelligence. You'll develop capabilities in data interpretation, stakeholder engagement, and continuous improvement, while gaining exposure to a purpose-driven organisation focused on delivering essential services. We welcome applicants from all backgrounds, because we know that diverse minds bring fresh ideas and new ways of thinking-and that's exactly what helps us grow. HOW WILL THE PROGRAMME WORK? During the 8-week or 12-week placement you will be based at Severn Trent Centre in Coventry, placing you right at the heart of our operations, you will be working day to day with industry professionals, taking lead on projects and real-life work. Throughout your time with us, you'll also benefit from a range of opportunities designed to help you explore your career ambitions, support your development, and ensure you get the most out of your placement: Employability Sessions - Take part in three tailored workshops focused on building practical skills and career insights to help you thrive in your future career. Networking Lunch - Connect with fellow placement students in a relaxed setting, share experiences, and start building your professional network. Alumni Lunch - Meet former interns who have successfully transitioned into full-time roles at Severn Trent. Hear their stories, gain inspiration, and learn from their journeys. Senior Leader Panel Event - Attend an exclusive session featuring senior leaders from across the business. Discover their career paths, receive valuable advice, and be inspired by their insights. One-to-One Support - Benefit from regular meetings with managers, Mentors and the New Talent Team Depending on your year of study, the programme could lead to a fast-track opportunity into another internship programme or even our graduate scheme-helping you take the next step in your career with Severn Trent. ABOUT THE PLACEMENT Location: Severn Trent Centre, Coventry, CV1 2LZ Programme Duration: 8 or 12 weeks Entry Criteria : Preferred individuals with a technical and analytical mindset, and a passion for Data Science, AI, and leveraging data to drive strategic insight, governance, and innovation across the business. Studying subjects like Data Science, Artificial Intelligence, Information Systems, Business Analytics, Computer Science or other related subjects You must be currently studying at a UK university and be eligible to ork in the UK without sponsorship WHAT WE'RE LOOKING FOR We want our employees to care and to have a genuine passion for what we do as a business. We need people who want to make a difference in providing a vital service to our customers, now and for the long-term. We'd love you to be someone wit h A 'can do' attitude - someone who's eager to get involved, takes ownership of their actions, and takes pride in delivering high-quality work. Adaptability and resilience - comfortable with variety and able to thrive in a fast-paced, ever-changing environment. Strong prioritisation and problem-solving skills - able to assess tasks quickly and take initiative to tackle challenges head-on. Excellent communication and collaboration - confident working across multiple teams and building strong working relationships. Curiosity and a growth mindset - keen to learn, ask questions, and continuously improve in a dynamic setting. Accountability and integrity - someone who acts responsibly, makes thoughtful decisions, and contributes positively to team culture. Creative thinking - willing to challenge the status quo, bring fresh ideas, and contribute to innovation. Self-awareness and reflection - open to feedback and committed to personal development. DIVERSITY AND INCLUSION At Severn Trent we are passionate about our people. We want to make sure that we continue to foster a more diverse, inclusive, and cohesive culture that represents the communities and customers we serve. We're making sure we keep up the progress with our wonderful working groups - LGBTQ+, Women in Operations & STEM, Disability and Ethnicity, who help us with our commitments. Find out more about our commitments to Diversity and Inclusion at Severn Trent. LET'S GO Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. Roles close on 13 th January 2026 at Midday (12pm) Check your diary - face to face assessments will run from February to the end of March Start Date 1st June for a 12-week placement and 29th June for an 8-week placement To find out more about working with us, search on social media.
Role Description As a Project Manager you will be responsible for the end to end management of projects to contracted time, quality, and budget requirements. This will involve leadership of a distributed project team in multiple locations, and the proactive identification, management and resolution of risks and issues throughout the full project lifecycle.The role requires a background in technology or management consulting with experienced in leading large projects within the financial services industry.As a Project Manager at FNZ you may be involved in the delivery of a single large scale project or multiple smaller projects. This is a very client facing role and requires the ability to build strong relationships with customers, often at a senior level. UK only As this role is caught by the Certification Regime, the role holder must adhere to the FCA's Conduct Rules and the FCA's Fitness and Propriety Requirements The role operates within the Project Delivery team with a reporting line to a project manager or account director associated to the aligned client.Specific Role Responsibilities Delivery Management Manage the delivery of the project through the full project lifecycle, from initiation through to implementation. Ensure the project delivers in-line with the FNZ Software Delivery Lifecycle (SDLC) and associated quality controls are met. Tracking that these are actively followed and managed on each project. Create and maintain an end to end project plan that delivers the agreed scope of the project to time, budget and quality criteria. Ensure the FNZ Solution Centre understands all build scope through approved designs and specifications in accordance with the SDLC, collaborate with them to create a build and test plan that delivers against project milestones. Be actively involved in the delivery of each project by coordinating the day to day running of the project to ensure it achieves its expected milestones. Have strong relationships and take accountability for working with all FNZ Directorates/areas to agree scope, timelines and artefacts in order to ensure delivery of the project in line with overall agreed plan. Take accountability for the overall estimating process for a project, and work collaboratively with the Solution Consultant, Delivery Manager, and the Test Manager to estimate the work effort required to deliver the project scope within the agreed timescales and budgets. Maintain accurate project status and project financial reporting for the entire project team. Provide timely, precise, accurate and comprehensive project MI both internally and externally to FNZ customers. Understand the FNZ products and technology so you are able to identify and manage risks, issues, assumptions and dependencies through the full project lifecycle. Build mitigation plans for all risks and issues, and take ownership for ensuring these mitigation plans are executed, or escalated as is appropriate. Understand the commercial environment FNZ operates within and be able to identify any changes which might impact FNZ commercially in advance to the Client Director. Have strong relationships with 3rd party suppliers and ensure they are engaged appropriately and contracts are in place and managed to ensure the required outcomes for FNZ. Manage all operational readiness activities associated to the project, as required, ensuring that the appropriate training and handovers take place ahead of go-live. Undertake post implementation reviews and ensure that lessons learned are captured and shared with the rest of the PM community Team Leadership Lead, manage and motivate a virtual team in multiple geographic locations, communicating project progress, and ensuring all team members take accountability for delivery. Motivate, mentor and encourage project team members to utilise themselves to their full potential and take accountability for their assigned work. Create a culture of continuous improvement on the project, support process improvement initiatives, and identify new process improvements. Swiftly resolve any conflicts within the project team and/or related stakeholders both within and out with FNZ. Be an active member of the PM community within FNZ, contributing to team sessions, supporting other Junior PMs and sharing best practice and lessons learned. Knowledge of the regulatory environment in which FNZ operates, be responsible for managing the impact of all regulatory changes and ensure future change is built into project plans so FNZ clients have a compliant platform. Responsible for ensuring that CASS compliance is considered and adhered to in all platform change projects.Experience Required Required Industry Knowledge Financial Services experience preferably investment/wealth/life and/or pensions products and the markets in which FNZ and our customers operate in. An understanding of the regulatory environment FNZ operate within. Managing 3rd party suppliers. Significant experience in leading the delivery of business critical projects, preferably Software implementations within Financial Services. Experience of managing stakeholders to executive levels. Required Knowledge and Skills First class honours degree, masters, MBA or equivalent experience Confident, and able to take initiative given client and delivery focused environment; Independent, self-directing and delivery focused working style; Commercially aware; Excellent organisational, administration and time management skills; Good team communication skills, confident in dealing with internal and external clients; Highly developed written and oral communication skills About FNZ FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with the world's leading financial institutions, with over US$2.2 trillion in assets on platform (AoP). Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.
Dec 15, 2025
Full time
Role Description As a Project Manager you will be responsible for the end to end management of projects to contracted time, quality, and budget requirements. This will involve leadership of a distributed project team in multiple locations, and the proactive identification, management and resolution of risks and issues throughout the full project lifecycle.The role requires a background in technology or management consulting with experienced in leading large projects within the financial services industry.As a Project Manager at FNZ you may be involved in the delivery of a single large scale project or multiple smaller projects. This is a very client facing role and requires the ability to build strong relationships with customers, often at a senior level. UK only As this role is caught by the Certification Regime, the role holder must adhere to the FCA's Conduct Rules and the FCA's Fitness and Propriety Requirements The role operates within the Project Delivery team with a reporting line to a project manager or account director associated to the aligned client.Specific Role Responsibilities Delivery Management Manage the delivery of the project through the full project lifecycle, from initiation through to implementation. Ensure the project delivers in-line with the FNZ Software Delivery Lifecycle (SDLC) and associated quality controls are met. Tracking that these are actively followed and managed on each project. Create and maintain an end to end project plan that delivers the agreed scope of the project to time, budget and quality criteria. Ensure the FNZ Solution Centre understands all build scope through approved designs and specifications in accordance with the SDLC, collaborate with them to create a build and test plan that delivers against project milestones. Be actively involved in the delivery of each project by coordinating the day to day running of the project to ensure it achieves its expected milestones. Have strong relationships and take accountability for working with all FNZ Directorates/areas to agree scope, timelines and artefacts in order to ensure delivery of the project in line with overall agreed plan. Take accountability for the overall estimating process for a project, and work collaboratively with the Solution Consultant, Delivery Manager, and the Test Manager to estimate the work effort required to deliver the project scope within the agreed timescales and budgets. Maintain accurate project status and project financial reporting for the entire project team. Provide timely, precise, accurate and comprehensive project MI both internally and externally to FNZ customers. Understand the FNZ products and technology so you are able to identify and manage risks, issues, assumptions and dependencies through the full project lifecycle. Build mitigation plans for all risks and issues, and take ownership for ensuring these mitigation plans are executed, or escalated as is appropriate. Understand the commercial environment FNZ operates within and be able to identify any changes which might impact FNZ commercially in advance to the Client Director. Have strong relationships with 3rd party suppliers and ensure they are engaged appropriately and contracts are in place and managed to ensure the required outcomes for FNZ. Manage all operational readiness activities associated to the project, as required, ensuring that the appropriate training and handovers take place ahead of go-live. Undertake post implementation reviews and ensure that lessons learned are captured and shared with the rest of the PM community Team Leadership Lead, manage and motivate a virtual team in multiple geographic locations, communicating project progress, and ensuring all team members take accountability for delivery. Motivate, mentor and encourage project team members to utilise themselves to their full potential and take accountability for their assigned work. Create a culture of continuous improvement on the project, support process improvement initiatives, and identify new process improvements. Swiftly resolve any conflicts within the project team and/or related stakeholders both within and out with FNZ. Be an active member of the PM community within FNZ, contributing to team sessions, supporting other Junior PMs and sharing best practice and lessons learned. Knowledge of the regulatory environment in which FNZ operates, be responsible for managing the impact of all regulatory changes and ensure future change is built into project plans so FNZ clients have a compliant platform. Responsible for ensuring that CASS compliance is considered and adhered to in all platform change projects.Experience Required Required Industry Knowledge Financial Services experience preferably investment/wealth/life and/or pensions products and the markets in which FNZ and our customers operate in. An understanding of the regulatory environment FNZ operate within. Managing 3rd party suppliers. Significant experience in leading the delivery of business critical projects, preferably Software implementations within Financial Services. Experience of managing stakeholders to executive levels. Required Knowledge and Skills First class honours degree, masters, MBA or equivalent experience Confident, and able to take initiative given client and delivery focused environment; Independent, self-directing and delivery focused working style; Commercially aware; Excellent organisational, administration and time management skills; Good team communication skills, confident in dealing with internal and external clients; Highly developed written and oral communication skills About FNZ FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with the world's leading financial institutions, with over US$2.2 trillion in assets on platform (AoP). Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.
Yorkshire Building Society Group
Bradford, Yorkshire
As a Financial Crime Threat Intelligence & MI Analyst, you will play a pivotal role in protecting YBS from financial crime threats. You will use intelligence, data analysis, and investigative techniques to identify, assess, and mitigate risks related to fraud, money laundering, and other financial crimes. You will play a key role in maturing the financial crime intelligence function, embedding intelligence led decision making across the business. Your work will directly support the Society's commitment to maintaining robust compliance and safeguarding its members. Key Responsibilities Stay ahead of the financial crime landscape by monitoring emerging risks, typologies, and regulatory changes using both external intelligence and internal data. Lead risk assessments to prioritise threats and ensure alignment with the organisation's financial crime strategy. Use analytical tools (Excel, SQL, SAS) to uncover anomalies, detect suspicious patterns, and proactively identify threats. Deliver clear, actionable intelligence reports that inform senior leaders and operational teams, supporting compliance and strong governance. Build strong partnerships across internal teams and with regulators, law enforcement, and industry bodies to enhance the organisation's financial crime response. Represent the organisation in industry forums and intelligence sharing networks, promoting best practice and staying ahead of evolving threats. About You Essential Proven background in financial crime intelligence and risk management. Strong understanding of financial crime regulations and industry standards (e.g., FCA, FATF, etc). Excellent written and verbal communication skills, with the ability to present complex findings clearly. Proactive mindset with a problem solving approach to financial crime challenges. Self starter who can engage effectively with stakeholders at all levels. Collaborative team player, able to build strong relationships across departments and with external partners. Desirable Advanced analytical skills with proficiency in tools such as Excel, SQL, SAS, Power BI, Python, or similar. Experience developing or applying financial crime risk models. Understanding of financial services or building society operations. About us At YBS we don't have shareholders, we have members. We care about people and that includes you. So here, you'll be respected for who you are, you'll be able to bring your whole self to work, and you'll have everything you need to build a long and rewarding career. Flexibility We offer a range of flexible working options without unsocial hours, which can help you find a healthy work life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We're happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process. Development We want you to feel challenged here. Whatever your ambitions, we're committed to helping you develop your skills and move ahead in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly. Inclusivity We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here. About our Benefits We offer lots of fantastic rewards that you can make the most of in and out of work, including: Holiday. You'll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days. Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we're all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%). Pension. We know how important it is to save towards the future, that's why we'll contribute up to 11% into your YBS pension. Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you'll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans. My Benefits. When you join YBS you'll have access to our self service benefits portal, where you can access a range of retail, hospitality and health discounts. Ready to apply? If you're excited about this role and want to be part of the YBS team, click apply now to send us your application. Want more information? If you have any questions about this role, please contact Holly Gallagher at Please note: This advert will close on the 29th December and all applicants will be reviewed in the New Year.
Dec 14, 2025
Full time
As a Financial Crime Threat Intelligence & MI Analyst, you will play a pivotal role in protecting YBS from financial crime threats. You will use intelligence, data analysis, and investigative techniques to identify, assess, and mitigate risks related to fraud, money laundering, and other financial crimes. You will play a key role in maturing the financial crime intelligence function, embedding intelligence led decision making across the business. Your work will directly support the Society's commitment to maintaining robust compliance and safeguarding its members. Key Responsibilities Stay ahead of the financial crime landscape by monitoring emerging risks, typologies, and regulatory changes using both external intelligence and internal data. Lead risk assessments to prioritise threats and ensure alignment with the organisation's financial crime strategy. Use analytical tools (Excel, SQL, SAS) to uncover anomalies, detect suspicious patterns, and proactively identify threats. Deliver clear, actionable intelligence reports that inform senior leaders and operational teams, supporting compliance and strong governance. Build strong partnerships across internal teams and with regulators, law enforcement, and industry bodies to enhance the organisation's financial crime response. Represent the organisation in industry forums and intelligence sharing networks, promoting best practice and staying ahead of evolving threats. About You Essential Proven background in financial crime intelligence and risk management. Strong understanding of financial crime regulations and industry standards (e.g., FCA, FATF, etc). Excellent written and verbal communication skills, with the ability to present complex findings clearly. Proactive mindset with a problem solving approach to financial crime challenges. Self starter who can engage effectively with stakeholders at all levels. Collaborative team player, able to build strong relationships across departments and with external partners. Desirable Advanced analytical skills with proficiency in tools such as Excel, SQL, SAS, Power BI, Python, or similar. Experience developing or applying financial crime risk models. Understanding of financial services or building society operations. About us At YBS we don't have shareholders, we have members. We care about people and that includes you. So here, you'll be respected for who you are, you'll be able to bring your whole self to work, and you'll have everything you need to build a long and rewarding career. Flexibility We offer a range of flexible working options without unsocial hours, which can help you find a healthy work life balance. Whether it's finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We're happy to talk flexible working and you can reach out to us anytime to discuss this during the recruitment process. Development We want you to feel challenged here. Whatever your ambitions, we're committed to helping you develop your skills and move ahead in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly. Inclusivity We're passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you'll go the extra mile to help our members, you'll fit right in and feel you belong here. About our Benefits We offer lots of fantastic rewards that you can make the most of in and out of work, including: Holiday. You'll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days. Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals we're all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%). Pension. We know how important it is to save towards the future, that's why we'll contribute up to 11% into your YBS pension. Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you'll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans. My Benefits. When you join YBS you'll have access to our self service benefits portal, where you can access a range of retail, hospitality and health discounts. Ready to apply? If you're excited about this role and want to be part of the YBS team, click apply now to send us your application. Want more information? If you have any questions about this role, please contact Holly Gallagher at Please note: This advert will close on the 29th December and all applicants will be reviewed in the New Year.
Supply Chain Analyst - Crazy Bear Hotels We are looking for a proactive and hands on Supply Chain Analyst to join our team on an initial 3-month contract, with a focus on delivering immediate operational and commercial impact across our hotel group. The successful candidate will lead by example, demonstrate exceptional attention to detail, and take a highly collaborative, problem solving approach to supply chain and procurement activities. This role will work closely with hotel operations, kitchens, bars, housekeeping and finance teams to optimise stock control, reduce waste, improve supplier performance and strengthen cost visibility. You will be operating in a fast paced, multi site hospitality environment where accuracy, responsiveness and commercial awareness are essential. The role will play a key part in stabilising and improving procurement processes, supporting operational teams and ensuring consistent standards across all properties. Benefits On Target Earnings up to £45,000 per annum. Career Development: Access to industry leading training programs and opportunities to advance within the Crazy Bear. 75% staff discount on food, drinks, and accommodation across all Crazy Bear venues. A £300 referral bonus for successful new hires. 28 days of annual leave. A workplace pension scheme for your peace of mind. Perks and Benefits from Hospitality Rewards Supply Chain Analyst Duties Manage end to end procurement and strategic sourcing of food and beverage, and operational supplies across a multi site hotel group using Marketman or equivalent procurement system. Deliver full purchasing cycles including supplier sourcing, evaluation, price negotiation and contract finalisation to drive cost efficiency and protect gross margins. Maintain real time inventory control, demand forecasting and cost tracking across all hotel outlets to support accurate financial reporting and operational planning. Work closely with hotel kitchens, bars, housekeeping and operational teams to optimise stock levels, minimise waste and ensure uninterrupted service delivery. Partner with finance teams to reconcile supplier invoices, resolve discrepancies, manage supplier balances and investigate cost variances. Produce procurement, inventory and cost analysis reports to support budgeting, forecasting, menu costing and commercial decision making at group level. Oversee stock counts and inventory audits across hotel sites, investigating and correcting variances between physical stock and procurement systems. Ensure all suppliers meet food safety, allergen, regulatory and documentation requirements to maintain audit and compliance readiness. Lead supplier sourcing and consolidation initiatives across the group, negotiating improved commercial terms and reducing supplier complexity. Collaborate with quality assurance and operational leadership to monitor supplier performance, address quality issues and maintain consistent product standards across all properties. Provide training and ongoing system support to site teams on procurement platforms and stock control processes to ensure consistent usage and data integrity. Monitor market pricing, supplier performance and supply chain risks, proactively adjusting sourcing strategies to strengthen resilience across the hotel group. Experience of Marketman procurement system and Toast POS system are highly desirable, but not critical for the right candidate. However, familiarity with these or similar systems are a prerequisite for the role. At the Crazy Bear, we are all about delivering excellence. Our boutique five star hotel in Beaconsfield and Stadhampton is renowned for its attention to detail, offering guests not only luxurious surroundings but also an extraordinary dining experience. With elaborately designed bedrooms, award winning English and Thai restaurants, BEAR by Carlo Scotto, we provide a unique setting that encourages both creativity and precision in the kitchen. Ready to be part of something exceptional? Apply now and help us push the boundaries of fine dining at The Crazy Bear. If you're looking for something different, you've found it.
Dec 14, 2025
Full time
Supply Chain Analyst - Crazy Bear Hotels We are looking for a proactive and hands on Supply Chain Analyst to join our team on an initial 3-month contract, with a focus on delivering immediate operational and commercial impact across our hotel group. The successful candidate will lead by example, demonstrate exceptional attention to detail, and take a highly collaborative, problem solving approach to supply chain and procurement activities. This role will work closely with hotel operations, kitchens, bars, housekeeping and finance teams to optimise stock control, reduce waste, improve supplier performance and strengthen cost visibility. You will be operating in a fast paced, multi site hospitality environment where accuracy, responsiveness and commercial awareness are essential. The role will play a key part in stabilising and improving procurement processes, supporting operational teams and ensuring consistent standards across all properties. Benefits On Target Earnings up to £45,000 per annum. Career Development: Access to industry leading training programs and opportunities to advance within the Crazy Bear. 75% staff discount on food, drinks, and accommodation across all Crazy Bear venues. A £300 referral bonus for successful new hires. 28 days of annual leave. A workplace pension scheme for your peace of mind. Perks and Benefits from Hospitality Rewards Supply Chain Analyst Duties Manage end to end procurement and strategic sourcing of food and beverage, and operational supplies across a multi site hotel group using Marketman or equivalent procurement system. Deliver full purchasing cycles including supplier sourcing, evaluation, price negotiation and contract finalisation to drive cost efficiency and protect gross margins. Maintain real time inventory control, demand forecasting and cost tracking across all hotel outlets to support accurate financial reporting and operational planning. Work closely with hotel kitchens, bars, housekeeping and operational teams to optimise stock levels, minimise waste and ensure uninterrupted service delivery. Partner with finance teams to reconcile supplier invoices, resolve discrepancies, manage supplier balances and investigate cost variances. Produce procurement, inventory and cost analysis reports to support budgeting, forecasting, menu costing and commercial decision making at group level. Oversee stock counts and inventory audits across hotel sites, investigating and correcting variances between physical stock and procurement systems. Ensure all suppliers meet food safety, allergen, regulatory and documentation requirements to maintain audit and compliance readiness. Lead supplier sourcing and consolidation initiatives across the group, negotiating improved commercial terms and reducing supplier complexity. Collaborate with quality assurance and operational leadership to monitor supplier performance, address quality issues and maintain consistent product standards across all properties. Provide training and ongoing system support to site teams on procurement platforms and stock control processes to ensure consistent usage and data integrity. Monitor market pricing, supplier performance and supply chain risks, proactively adjusting sourcing strategies to strengthen resilience across the hotel group. Experience of Marketman procurement system and Toast POS system are highly desirable, but not critical for the right candidate. However, familiarity with these or similar systems are a prerequisite for the role. At the Crazy Bear, we are all about delivering excellence. Our boutique five star hotel in Beaconsfield and Stadhampton is renowned for its attention to detail, offering guests not only luxurious surroundings but also an extraordinary dining experience. With elaborately designed bedrooms, award winning English and Thai restaurants, BEAR by Carlo Scotto, we provide a unique setting that encourages both creativity and precision in the kitchen. Ready to be part of something exceptional? Apply now and help us push the boundaries of fine dining at The Crazy Bear. If you're looking for something different, you've found it.
Full job description Role Description The objective of the Second Line Risk team is to deliver, coordinate and continuously develop an effective Risk Management Framework that provides the tools to enable FNZ to identify, assess, control and monitor risk; and through that framework manage risk within the appetite of the business, our clients, and regulators. The role will support the Delivery Risk Business Partner in the implementation and maintenance of the Risk Management Framework to support FNZ's business plan and the regulatory environment it operates in. This includes provision of oversight of the application of risk management policies and procedures and working with the business to facilitate the understanding and embedding of these within FNZ. Responsibilities Support the Delivery Risk Business Partner in the embedding of risk practices across Delivery business activity, e.g. Risk Event management, Post Implementation Reviews, Escalated Root Cause Analysis, and Key Risk Metric analysis. Assist in embedding a Risk & Control Self-Assessment (RCSA) framework within the Delivery function, including assisting with the production of relevant reporting on the effectiveness and efficiency of core Delivery controls. Attend appropriate governance meetings as required. Work closely with the Compliance function to support alignment of risk management and compliance approaches. Liaise with operational risk colleagues to support a robust and timely risk event, risk reporting, and control self-certification framework. Assist in the design and implementation of an effective control assurance programme across the Delivery function. Assist with the evaluation of risk exposures relating to business activities and reviewing individual project risk registers. Support maintenance of the suite of risk management policies, ensuring that these are embedded in core processes within the Delivery function. Provide guidance and support to the business on the use of the FNZ Risk Management System. Support Second Line Risk senior management when required. Experience Required Desirable Experience of change risk management and supporting / oversight of Delivery risks. Knowledge of industry risk management best practice. Working knowledge of FCA, Data regulation and Financial Crime regulations. Essential Experience working in a Second Line or First Line Risk Management role. Attention to detail and confident reviewing data sets. Ability to take initiative and be comfortable working under pressure within strict deadlines. Excellent written and verbal communication skills. Ability to build and maintain collaborative relationships with key stakeholders. Skilled in the use of Microsoft Office suite, including Word, Excel, and PowerPoint. About FNZ FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA). Together with our customers, we help over 20 million people from all wealth segments to invest in their future.
Dec 14, 2025
Full time
Full job description Role Description The objective of the Second Line Risk team is to deliver, coordinate and continuously develop an effective Risk Management Framework that provides the tools to enable FNZ to identify, assess, control and monitor risk; and through that framework manage risk within the appetite of the business, our clients, and regulators. The role will support the Delivery Risk Business Partner in the implementation and maintenance of the Risk Management Framework to support FNZ's business plan and the regulatory environment it operates in. This includes provision of oversight of the application of risk management policies and procedures and working with the business to facilitate the understanding and embedding of these within FNZ. Responsibilities Support the Delivery Risk Business Partner in the embedding of risk practices across Delivery business activity, e.g. Risk Event management, Post Implementation Reviews, Escalated Root Cause Analysis, and Key Risk Metric analysis. Assist in embedding a Risk & Control Self-Assessment (RCSA) framework within the Delivery function, including assisting with the production of relevant reporting on the effectiveness and efficiency of core Delivery controls. Attend appropriate governance meetings as required. Work closely with the Compliance function to support alignment of risk management and compliance approaches. Liaise with operational risk colleagues to support a robust and timely risk event, risk reporting, and control self-certification framework. Assist in the design and implementation of an effective control assurance programme across the Delivery function. Assist with the evaluation of risk exposures relating to business activities and reviewing individual project risk registers. Support maintenance of the suite of risk management policies, ensuring that these are embedded in core processes within the Delivery function. Provide guidance and support to the business on the use of the FNZ Risk Management System. Support Second Line Risk senior management when required. Experience Required Desirable Experience of change risk management and supporting / oversight of Delivery risks. Knowledge of industry risk management best practice. Working knowledge of FCA, Data regulation and Financial Crime regulations. Essential Experience working in a Second Line or First Line Risk Management role. Attention to detail and confident reviewing data sets. Ability to take initiative and be comfortable working under pressure within strict deadlines. Excellent written and verbal communication skills. Ability to build and maintain collaborative relationships with key stakeholders. Skilled in the use of Microsoft Office suite, including Word, Excel, and PowerPoint. About FNZ FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth's growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA). Together with our customers, we help over 20 million people from all wealth segments to invest in their future.
Job Summary Responsible for supporting the compliance and maintenance of the ISMS information security management system. The Data Centre Information Security Analyst is responsible for monitoring, analysing and responding to information security incidents and threats as they relate to data centre operations. You will work with a team of Information Security professionals, supporting the DC Information Security Manager to ensure compliance with industry standards and regulations. Job Description Typical tasks and responsibilities include: Monitor information security events, tracking alerts and logs from the ISMS information security management system. Investigate and analyse events, prioritising based on factors such as severity and potential business impact. Escalate information security incidents in a timely and effective manner, working closely with incident response and security colleagues to coordinate investigations and plan appropriate responses. Support incident response activities by clearly documenting incident details and mitigating actions taken. Conduct regular vulnerability assessments of the ISMS information security management system, prioritising vulnerabilities based on factors such as severity and potential business impact. Support the DC Information Security Manager in implementing and enforcing security policies and compliance. Conduct risk analysis, support the identification of both current and potential emerging information security risks. Support the maintenance of information security documentation and knowledge management. Keep abreast of industry innovations, security best practices and emerging information security threats, contributing to organisational security awareness. Skills Systems Security Security Threat Monitoring Security Audits Security Policy Management Security Compliance Education A bachelor's degree in Security Management, IT, or a related field.
Dec 14, 2025
Full time
Job Summary Responsible for supporting the compliance and maintenance of the ISMS information security management system. The Data Centre Information Security Analyst is responsible for monitoring, analysing and responding to information security incidents and threats as they relate to data centre operations. You will work with a team of Information Security professionals, supporting the DC Information Security Manager to ensure compliance with industry standards and regulations. Job Description Typical tasks and responsibilities include: Monitor information security events, tracking alerts and logs from the ISMS information security management system. Investigate and analyse events, prioritising based on factors such as severity and potential business impact. Escalate information security incidents in a timely and effective manner, working closely with incident response and security colleagues to coordinate investigations and plan appropriate responses. Support incident response activities by clearly documenting incident details and mitigating actions taken. Conduct regular vulnerability assessments of the ISMS information security management system, prioritising vulnerabilities based on factors such as severity and potential business impact. Support the DC Information Security Manager in implementing and enforcing security policies and compliance. Conduct risk analysis, support the identification of both current and potential emerging information security risks. Support the maintenance of information security documentation and knowledge management. Keep abreast of industry innovations, security best practices and emerging information security threats, contributing to organisational security awareness. Skills Systems Security Security Threat Monitoring Security Audits Security Policy Management Security Compliance Education A bachelor's degree in Security Management, IT, or a related field.
ABOUT TEMENOS Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state of the art customer experiences on our open banking platform, helping them operate more sustainably. At Temenos, we have an open minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society. THE ROLE The Senior GRC Data and Technical Lead will drive the implementation and enhancement of a Governance Risk and Compliance platform, help manage and structure enterprise risk data and develop AI enabled dashboards and reporting to strengthen our enterprise risk intelligence. The Senior Enterprise Risk Analyst will play a vital role in operationalizing a data driven and future ready risk program for the organisation. This role blends expertise in enterprise risk with hands on experience in governance and risk technology, AI tools, and data visualization to improve how risk is monitored, communicated, and acted upon. OPPORTUNITIES Drive the deployment and scaling of the enterprise GRC platform, ensuring alignment with the organization's risk framework and operational needs. Configure platform workflows, risk libraries, and reporting hierarchies to enable automation, traceability, and audit readiness. Collaborate with IT and vendor teams to integrate risk data from multiple sources and ensure seamless platform functionality. Maintain accurate, consistent, and well structured risk data within the GRC platform, including risk registers, control libraries, incidents, and mitigation plans. Establish and document data governance practices and support data clean up, normalization, and classification efforts. Help prepare the risk data infrastructure for future automation and advanced analytics use cases, including AI applications. Stay current on how AI is being used in risk management, governance, and compliance functions across the industry. Collaborate with data, tech, and risk teams to explore practical use cases for AI in areas such as risk identification, issue tracking, or document analysis. Help define requirements, governance principles, and controls to guide future AI adoption within the enterprise risk function. Develop and maintain dashboards and reports tailored to different stakeholder groups (e.g., operational, functional, executive levels). Use BI tools (e.g., Power BI, Tableau, or GRC native dashboards) to visualize key risks, trends, and open issues. Partner with the rest of the team to evolve toward more dynamic, data driven reporting that supports predictive insights over time. SKILLS Bachelor's degree in Business, Risk Management, Information Systems, or a related field; Master's degree or GRC certifications (e.g., CRMA, CGEIT, GRCP) a plus. 4-7 years of experience in enterprise risk management, internal audit, GRC platform support, or data/reporting roles-ideally in a technology driven organization. Hands on experience implementing or managing GRC systems (e.g., Archer, LogicGate, Logic Manager, Riskonnect, OneTrust, ServiceNow GRC, etc.). Proficiency in building dashboards and reports using BI tools such as Power BI, Tableau, or advanced Excel. Experience in the tech industry is a plus. Fluency in English required. Excellent attention to detail and ability to manage and structure complex data sets to support high quality reporting. Can translate technical or data heavy content into clear, business relevant language. Strong communication skills and ability to work cross functionally with risk, compliance, IT, and business teams. Skilled at tailoring risk messages to different audiences (operational teams vs. executives). Builds trust and rapport, especially during change initiatives like GRC implementation. Ability to work autonomously and be hands on / 'can do' attitude person. VALUES Care about the organization's enterprise risk management framework. Commit to updating risk registers and databases. Collaborate with senior management and the Board of Directors, highlighting key risk exposures. Challenge risks associated with new business initiatives. BENEFITS Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month. Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership. Family care: 4 weeks of paid family care leave. Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge. Study leave: 2 weeks of paid leave each year for study or personal development. Please make sure to read our Recruitment Privacy Policy.
Dec 14, 2025
Full time
ABOUT TEMENOS Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together. We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state of the art customer experiences on our open banking platform, helping them operate more sustainably. At Temenos, we have an open minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society. THE ROLE The Senior GRC Data and Technical Lead will drive the implementation and enhancement of a Governance Risk and Compliance platform, help manage and structure enterprise risk data and develop AI enabled dashboards and reporting to strengthen our enterprise risk intelligence. The Senior Enterprise Risk Analyst will play a vital role in operationalizing a data driven and future ready risk program for the organisation. This role blends expertise in enterprise risk with hands on experience in governance and risk technology, AI tools, and data visualization to improve how risk is monitored, communicated, and acted upon. OPPORTUNITIES Drive the deployment and scaling of the enterprise GRC platform, ensuring alignment with the organization's risk framework and operational needs. Configure platform workflows, risk libraries, and reporting hierarchies to enable automation, traceability, and audit readiness. Collaborate with IT and vendor teams to integrate risk data from multiple sources and ensure seamless platform functionality. Maintain accurate, consistent, and well structured risk data within the GRC platform, including risk registers, control libraries, incidents, and mitigation plans. Establish and document data governance practices and support data clean up, normalization, and classification efforts. Help prepare the risk data infrastructure for future automation and advanced analytics use cases, including AI applications. Stay current on how AI is being used in risk management, governance, and compliance functions across the industry. Collaborate with data, tech, and risk teams to explore practical use cases for AI in areas such as risk identification, issue tracking, or document analysis. Help define requirements, governance principles, and controls to guide future AI adoption within the enterprise risk function. Develop and maintain dashboards and reports tailored to different stakeholder groups (e.g., operational, functional, executive levels). Use BI tools (e.g., Power BI, Tableau, or GRC native dashboards) to visualize key risks, trends, and open issues. Partner with the rest of the team to evolve toward more dynamic, data driven reporting that supports predictive insights over time. SKILLS Bachelor's degree in Business, Risk Management, Information Systems, or a related field; Master's degree or GRC certifications (e.g., CRMA, CGEIT, GRCP) a plus. 4-7 years of experience in enterprise risk management, internal audit, GRC platform support, or data/reporting roles-ideally in a technology driven organization. Hands on experience implementing or managing GRC systems (e.g., Archer, LogicGate, Logic Manager, Riskonnect, OneTrust, ServiceNow GRC, etc.). Proficiency in building dashboards and reports using BI tools such as Power BI, Tableau, or advanced Excel. Experience in the tech industry is a plus. Fluency in English required. Excellent attention to detail and ability to manage and structure complex data sets to support high quality reporting. Can translate technical or data heavy content into clear, business relevant language. Strong communication skills and ability to work cross functionally with risk, compliance, IT, and business teams. Skilled at tailoring risk messages to different audiences (operational teams vs. executives). Builds trust and rapport, especially during change initiatives like GRC implementation. Ability to work autonomously and be hands on / 'can do' attitude person. VALUES Care about the organization's enterprise risk management framework. Commit to updating risk registers and databases. Collaborate with senior management and the Board of Directors, highlighting key risk exposures. Challenge risks associated with new business initiatives. BENEFITS Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month. Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership. Family care: 4 weeks of paid family care leave. Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge. Study leave: 2 weeks of paid leave each year for study or personal development. Please make sure to read our Recruitment Privacy Policy.
