Role - Deal Desk Analyst
Location - Edinburgh HQ (Hybrid)
About the Role
We are looking for a highly motivated Deal Desk Analyst to join our growing team. This is a cross functional role sitting at the intersection of Sales, Legal, Operations, Security, and Finance, helping to streamline commercial processes, manage vendor and customer documentation, and ensure deals move quickly and compliantly through the pipeline.
This is an exciting opportunity for someone who wants room to grow and help shape how we operate as we scale. You will play a key role in automating manual processes, improving internal tooling, and working closely with both the Operations and Revenue Operations (RevOps) teams to define performance metrics and build measurable SLAs for core processes.
The ideal candidate is a self starter who thrives in a fast moving environment, enjoys solving operational problems, and is comfortable wearing multiple hats including deal support, vendor onboarding, and process design. Over time, you will have the opportunity to take on broader ownership of workflow automation, reporting, and cross functional enablement projects.
Key Responsibilities Deal Support & Commercial OperationsAct as the first point of contact for internal deal desk requests.
Review and validate deal structures for compliance with pricing, terms, and internal policies
Coordinate between Sales, Legal, Finance, and Security to remove friction from the deal cycle
Support continuous improvement in deal velocity, documentation quality, and data accuracy
Own the end to end process for vendor onboarding, including due diligence, documentation, and system setup
Manage completion of vendor security questionnaires and maintain evidence of compliance (SOC 2, ISO 27001, GDPR, etc.)
Track renewal and spend cycles, ensuring vendor data is accurate across internal systems
Project manage RFP and DDQ responses across stakeholders (Security, Legal, Product, Engineering)
Maintain a centralized repository of approved responses, metrics, and evidence
Continuously improve efficiency and standardisation of responses through templates and automation
Identify opportunities to automate recurring operational tasks and simplify workflows
Work with the Operations and RevOps teams to define and measure key SLAs and success metrics for deal and vendor processes
Contribute to internal documentation and enablement materials (deal playbooks, pricing matrices, process maps)
Support implementation of new tools and data integrations to drive efficiency and visibility
2-4 years of experience in a deal desk, sales operations, commercial operations, or vendor management role
Highly organised and proactive, comfortable managing multiple moving parts and driving alignment across teams
Strong attention to detail, especially when reviewing contracts or commercial terms
Analytical mindset, able to define and track key metrics and use data to improve processes
Interest in automation and tooling (e.g. CRM, contract management, workflow systems)
Excellent written communication and stakeholder management skills
Familiarity with security and compliance frameworks (SOC 2, ISO 27001, GDPR) is a plus
Experience with tools such as Salesforce, Attio, Google Workspace, and DocuSign is beneficial but not essential
Enable seamless collaboration across Operations, Legal, Sales, and Security, promoting organisational efficiency
Drive and implement scalable processes and automation to support Wordsmith's rapid growth
Lay the groundwork for expanding operations and revenue operations (RevOps) as the company evolves
Foster a culture of ambition, collaboration, and support by working closely within a high performing team
You'll be joining a company in full acceleration - Series A with $25M raised, 1000% ARR growth, and a product that's reshaping how legal teams operate.
If you're looking for more than just a job - a place to build, learn, and win - this could be the one.