Structured Cabling Engineer (Managed Services Engineer) Onsite at customer sites in and around the East Midlands Permanent Summary We are seeking a Structured Cabling Engineer / Managed Services Engineer to join an existing team. You will be working across several of our customers sites and will be carrying out tasks such as break fix, installations etc. This is a great opportunity for anyone who has been working in the Fibre/Data/Voice arena and who is looking to grow and develop their skill set. Some of the key deliverables of the role will include: Always operate in a safe manner and in accordance with NG Bailey H&S policies while demonstrating appropriate Health and Safety leadership to ensure that the safety first and foremost message is visible and alive throughout any activities carried out. Ensure adherence to all NG Bailey's policies, processes, and procedures Ensure all works comply with NG Bailey IT Service's standards and to meet and where possible, exceed Client expectations, whilst ensuring adherence to vendor and manufacturer design guidelines Keeping material control and maintain records of deliveries and project stock. Ensuring the provision of timely and accurate internal and customer project reporting (timesheets, mileage returns, daily reports, completion certificates) Monitoring the quality and productivity against programme and maintain daily site records and reports. Ensure that positive relationships are maintained with the customer through efficient delivery of projects with a view to optimising future opportunities and profitability. Ensuring Service and Projects installation meets internal and client specifications and statutory requirements What we're looking for: Previous experience with fibre, data and voice cabling Proven ability to locate and rectify faults Solid experience on working in 'live' customer sites Ability to work from construction drawings Strong customer service skills Comfortable working away from home and out of hours Please note: Security Clearance will be required for this role which we can assist in obtaining Driving Licence will be required Benefits include: 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Life Assurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bike Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Mar 14, 2026
Full time
Structured Cabling Engineer (Managed Services Engineer) Onsite at customer sites in and around the East Midlands Permanent Summary We are seeking a Structured Cabling Engineer / Managed Services Engineer to join an existing team. You will be working across several of our customers sites and will be carrying out tasks such as break fix, installations etc. This is a great opportunity for anyone who has been working in the Fibre/Data/Voice arena and who is looking to grow and develop their skill set. Some of the key deliverables of the role will include: Always operate in a safe manner and in accordance with NG Bailey H&S policies while demonstrating appropriate Health and Safety leadership to ensure that the safety first and foremost message is visible and alive throughout any activities carried out. Ensure adherence to all NG Bailey's policies, processes, and procedures Ensure all works comply with NG Bailey IT Service's standards and to meet and where possible, exceed Client expectations, whilst ensuring adherence to vendor and manufacturer design guidelines Keeping material control and maintain records of deliveries and project stock. Ensuring the provision of timely and accurate internal and customer project reporting (timesheets, mileage returns, daily reports, completion certificates) Monitoring the quality and productivity against programme and maintain daily site records and reports. Ensure that positive relationships are maintained with the customer through efficient delivery of projects with a view to optimising future opportunities and profitability. Ensuring Service and Projects installation meets internal and client specifications and statutory requirements What we're looking for: Previous experience with fibre, data and voice cabling Proven ability to locate and rectify faults Solid experience on working in 'live' customer sites Ability to work from construction drawings Strong customer service skills Comfortable working away from home and out of hours Please note: Security Clearance will be required for this role which we can assist in obtaining Driving Licence will be required Benefits include: 25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days Pension with a leading provider and up to 8% employer contribution Personal Wellbeing and Volunteer Days Private Medical Insurance Life Assurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bike Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Working in a senior capacity across the business the successful candidate will oversee the Supply Chain process through key business areas, with the majority of supply from our parent company in addition to various other global suppliers. In order to effectively manage material ensuring control over inventory, supply, contract manufacturing, and distribution Job Specification Objective: Working in a senior capacity across the business the successful candidate will oversee the Supply Chain process through key business areas, with the majority of supply from our parent company in addition to various other global suppliers. In order to effectively manage material ensuring control over inventory, supply, contract manufacturing, and distribution. Collaborating across multiple teams you will develop and implement an overall Supply Chain strategy, overseeing procurement, and inventory management, ensuring effective supplier relationship management and all associated internal stakeholders. Driving a demand forecast process, and ensuring reliability of supply whilst improving productivity and efficiency and ensuring links through the business. With strong attention to detail you will ensure mitigation of supply chain risks in cohesion with other departments to ensure and enable joined up thinking. You will possess strong analytical, problem-solving, negotiation, and communication skills, together with strong leadership and management in addition to effective influencing ability. You will set an example, aligning with cultural ethos and cohesive leadership approach, to create an engaging and motiving environment for Bauder staff. Key Responsibilities: Stakeholder Management Collaborate effectively with supply chain partners, including the parent company, ancillary suppliers, and internal business stakeholders. Ensure efficiency of supply processes and proactively troubleshoot issues with solution-based approaches. Build and maintain reciprocal, productive relationships to support supply and demand requirements in line with SLAs and service expectations. Production and stock Manage high level production (contract / 3rd party) and stock processes to ensure supply and demand requirements are met. Liaise with the parent company, product suppliers, sales teams and business product owners to maintain alignment on supply and demand. Support the Logistics team in coordinating and balancing stock versus demand across all warehouses for optimal efficiency and service levels. Oversee inventory management in collaboration with the Logistics team, including tracking stock levels and developing accurate inventory forecasts. Lead a robust Sales and Operations Planning (S&OP) process to balance demand and supply with a long-term perspective. Oversee production planning for third-party contract manufacturing of a limited scope of materials. Logistics Act as a key link between Sales and Purchasing teams as well as the Logistics and Warehousing functions, working closely with the Head of Logistics to ensure a fully integrated approach. Oversight of import & export compliance for the UK operation. Returns Develop and implement a process to track product returns and evaluate underlying issues. Ensure minimal cost exposure through proactive, solution-based problem solving. Monitor and identify risks and areas for improvement within the returns process. Provide actionable solutions that optimize effectiveness and reduce operational inefficiencies. Procurement and vendor management Ensure the supply of high-quality materials to meet production and service requirements. Negotiate favourable Service Level Agreement (SLA) terms with external suppliers. Maintain strong vendor relationships through both the parent company and external providers. Develop Supply Chain resilience to maintain high service levels across all product lines Process With a focus on getting to root cause and reducing waste, analyse data to identify process improvements, bottlenecks and opportunities to improve supply chain networks. Establish and monitor KPI's and overall performance targets Emphasising 'value add' reduce costs and improve efficiency aligning to KPI objectives and targets. Identify potential supply chain disruptions and risks and implement mitigating strategies to minimise cost impacts and supply delay. Management responsibilities: Leadership of the Supply Chain function with full accountability for the team and its output Ensure the Company's Cultural values are maintained and upheld, setting the example, leading with empathy and positivity with a nurturing and encouraging approach Empathetic and Emotionally Intelligent approach to Management Progression of training and development of personnel within the area of responsibility Undertake Appraisals, set objectives, identify training requirements and ensure these are followed through. Development of the team to ensure succession planning giving everyone opportunity to grow and develop Ensure staffing levels, productivity and output is maintained during periods of absence and busy periods Deliver a performance-orientated and motivating work environment for all employees Participate in operational activities and demonstrate strong leadership skills through leading by example Liaison with HR for employee relations, disciplinary, grievance, performance and capability matters. Training: Development of the team to ensure succession planning and giving all opportunity to grow and develop Maintain training matrix to ensure adequate training and competency to ensure operational flexibility Ensuring fulfilment of the onboarding process and completion of the induction and training Monitoring staff performance and progress and identifying training requirements Development: To lead strong communications within other sectors of business to ensure smooth operation Development of material and resource planning systems, processes and software to improve performance, profitability, and service levels within the function and across the business Management of related company projects to ensure timely completion Develop and implement an overall Supply Chain strategy aligned with business goals and stakeholder requirements Work collaboratively across multiple business areas, including Purchasing, Sales Order Processing, Logistics, Technical and External Sales teams. Partner with Product Management to build a cohesive, integrated, effective and efficient Supply Chain Strategy. Extensive experience within Supply Chain environment at a senior level Strong leadership and management skills with the ability to align to organisational approach (minimum 5 years experience within similar environment) Excellent analytical, problem solving and organisational skills Ability to work independently and handle multiple projects Strong organisational abilities with strict attention to detail Strong communication skills with the ability to influence Planning and quality management abilities Advanced knowledge of ERP software Awareness of transportation limitations and regulations including Import & Export. Ability to contribute strategically to organisational goals Motivated, driven and dedication to deliver and maintain high standards of service Strong analytical and negotiation skills Lean Six Sigma, Lead Auditor or similar experience in Continuous improvement Degree in Supply chain or other relevant subject, professional development qualifications in supply chain or sufficient breadth and depth of experience to be able to operate at the right level This job specification is non-exhaustive and subject to change as the If you love being genuinely empowered to deliver great results through collaboratively engaging the wider organisation on a journey of continuous improvement, then look no further . Teamwork is the essence of what we do and that means everyone brings something unique to the table that makes the team greater than the sum of its parts. The Operations team at Bauder, from Sales Processing to Delivery, from Purchasing to Warehousing we ensure that the great work that our Sales & Technical teams create is delivered where and when it's needed. We are here to underpin the organisations success and aim to deliver the high standards that our customers have come to expect. Part of that success is our broader support on Business Excellence, Management Systems, Health and Safety and Facilities Management. Being part of the Operations Leadership team means an opportunity to help build on an already successful business to ensure we continue to achieve great results for many years to come.
Mar 14, 2026
Full time
Working in a senior capacity across the business the successful candidate will oversee the Supply Chain process through key business areas, with the majority of supply from our parent company in addition to various other global suppliers. In order to effectively manage material ensuring control over inventory, supply, contract manufacturing, and distribution Job Specification Objective: Working in a senior capacity across the business the successful candidate will oversee the Supply Chain process through key business areas, with the majority of supply from our parent company in addition to various other global suppliers. In order to effectively manage material ensuring control over inventory, supply, contract manufacturing, and distribution. Collaborating across multiple teams you will develop and implement an overall Supply Chain strategy, overseeing procurement, and inventory management, ensuring effective supplier relationship management and all associated internal stakeholders. Driving a demand forecast process, and ensuring reliability of supply whilst improving productivity and efficiency and ensuring links through the business. With strong attention to detail you will ensure mitigation of supply chain risks in cohesion with other departments to ensure and enable joined up thinking. You will possess strong analytical, problem-solving, negotiation, and communication skills, together with strong leadership and management in addition to effective influencing ability. You will set an example, aligning with cultural ethos and cohesive leadership approach, to create an engaging and motiving environment for Bauder staff. Key Responsibilities: Stakeholder Management Collaborate effectively with supply chain partners, including the parent company, ancillary suppliers, and internal business stakeholders. Ensure efficiency of supply processes and proactively troubleshoot issues with solution-based approaches. Build and maintain reciprocal, productive relationships to support supply and demand requirements in line with SLAs and service expectations. Production and stock Manage high level production (contract / 3rd party) and stock processes to ensure supply and demand requirements are met. Liaise with the parent company, product suppliers, sales teams and business product owners to maintain alignment on supply and demand. Support the Logistics team in coordinating and balancing stock versus demand across all warehouses for optimal efficiency and service levels. Oversee inventory management in collaboration with the Logistics team, including tracking stock levels and developing accurate inventory forecasts. Lead a robust Sales and Operations Planning (S&OP) process to balance demand and supply with a long-term perspective. Oversee production planning for third-party contract manufacturing of a limited scope of materials. Logistics Act as a key link between Sales and Purchasing teams as well as the Logistics and Warehousing functions, working closely with the Head of Logistics to ensure a fully integrated approach. Oversight of import & export compliance for the UK operation. Returns Develop and implement a process to track product returns and evaluate underlying issues. Ensure minimal cost exposure through proactive, solution-based problem solving. Monitor and identify risks and areas for improvement within the returns process. Provide actionable solutions that optimize effectiveness and reduce operational inefficiencies. Procurement and vendor management Ensure the supply of high-quality materials to meet production and service requirements. Negotiate favourable Service Level Agreement (SLA) terms with external suppliers. Maintain strong vendor relationships through both the parent company and external providers. Develop Supply Chain resilience to maintain high service levels across all product lines Process With a focus on getting to root cause and reducing waste, analyse data to identify process improvements, bottlenecks and opportunities to improve supply chain networks. Establish and monitor KPI's and overall performance targets Emphasising 'value add' reduce costs and improve efficiency aligning to KPI objectives and targets. Identify potential supply chain disruptions and risks and implement mitigating strategies to minimise cost impacts and supply delay. Management responsibilities: Leadership of the Supply Chain function with full accountability for the team and its output Ensure the Company's Cultural values are maintained and upheld, setting the example, leading with empathy and positivity with a nurturing and encouraging approach Empathetic and Emotionally Intelligent approach to Management Progression of training and development of personnel within the area of responsibility Undertake Appraisals, set objectives, identify training requirements and ensure these are followed through. Development of the team to ensure succession planning giving everyone opportunity to grow and develop Ensure staffing levels, productivity and output is maintained during periods of absence and busy periods Deliver a performance-orientated and motivating work environment for all employees Participate in operational activities and demonstrate strong leadership skills through leading by example Liaison with HR for employee relations, disciplinary, grievance, performance and capability matters. Training: Development of the team to ensure succession planning and giving all opportunity to grow and develop Maintain training matrix to ensure adequate training and competency to ensure operational flexibility Ensuring fulfilment of the onboarding process and completion of the induction and training Monitoring staff performance and progress and identifying training requirements Development: To lead strong communications within other sectors of business to ensure smooth operation Development of material and resource planning systems, processes and software to improve performance, profitability, and service levels within the function and across the business Management of related company projects to ensure timely completion Develop and implement an overall Supply Chain strategy aligned with business goals and stakeholder requirements Work collaboratively across multiple business areas, including Purchasing, Sales Order Processing, Logistics, Technical and External Sales teams. Partner with Product Management to build a cohesive, integrated, effective and efficient Supply Chain Strategy. Extensive experience within Supply Chain environment at a senior level Strong leadership and management skills with the ability to align to organisational approach (minimum 5 years experience within similar environment) Excellent analytical, problem solving and organisational skills Ability to work independently and handle multiple projects Strong organisational abilities with strict attention to detail Strong communication skills with the ability to influence Planning and quality management abilities Advanced knowledge of ERP software Awareness of transportation limitations and regulations including Import & Export. Ability to contribute strategically to organisational goals Motivated, driven and dedication to deliver and maintain high standards of service Strong analytical and negotiation skills Lean Six Sigma, Lead Auditor or similar experience in Continuous improvement Degree in Supply chain or other relevant subject, professional development qualifications in supply chain or sufficient breadth and depth of experience to be able to operate at the right level This job specification is non-exhaustive and subject to change as the If you love being genuinely empowered to deliver great results through collaboratively engaging the wider organisation on a journey of continuous improvement, then look no further . Teamwork is the essence of what we do and that means everyone brings something unique to the table that makes the team greater than the sum of its parts. The Operations team at Bauder, from Sales Processing to Delivery, from Purchasing to Warehousing we ensure that the great work that our Sales & Technical teams create is delivered where and when it's needed. We are here to underpin the organisations success and aim to deliver the high standards that our customers have come to expect. Part of that success is our broader support on Business Excellence, Management Systems, Health and Safety and Facilities Management. Being part of the Operations Leadership team means an opportunity to help build on an already successful business to ensure we continue to achieve great results for many years to come.
A progressive local council in Port Talbot is seeking a Head of Customer Experience and Communications to lead innovative customer service delivery and engagement strategies. The ideal candidate will possess exceptional communication skills and strategic insight, with a demonstrated ability to foster partnerships and influence policies. This pivotal role will shape how the council engages with the community and ensures a vibrant, inclusive environment, offering a collaborative and supportive working atmosphere.
Mar 14, 2026
Full time
A progressive local council in Port Talbot is seeking a Head of Customer Experience and Communications to lead innovative customer service delivery and engagement strategies. The ideal candidate will possess exceptional communication skills and strategic insight, with a demonstrated ability to foster partnerships and influence policies. This pivotal role will shape how the council engages with the community and ensures a vibrant, inclusive environment, offering a collaborative and supportive working atmosphere.
Head Chef (48 hours) What do you need to know about Adnams and our Team? We make amazing award-winning beers and spirits from our home in Southwold, have some great shops across the region and operate some stunning pubs and hotels. We understand the value of every customer and work hard to deliver amazing service in a time of exciting innovation and digital transformation. We do all of this while caring passionately about the environment, our local communities and our wider social responsibilities. At Adnams we really care about diversity and are proud of our culture where everyone is respected, valued and treated with kindness. What are we looking for? We are looking for an ambitious Head Chef, who is passionate about food. Our people are at the heart of everything we do, and we recognise that an outstanding Head Chef is the main ingredient in our successful kitchen. You will lead the team to deliver an outstanding menu by training, motivating, and encouraging your team to be the best they can whilst maintaining an efficient operation, supervising and running the kitchen and adhering to all health & safety legislation. You will oversee food ordering, stock control, food preparation and the delivery of all kitchen operations, you will work closely with the Group Executive chef to ensure all standards are met and maintained. You will drive our seasonal menus and enjoying using local produce. You will possess excellent culinary and presentation skills, ensuring all dishes are prepared according to specification and served at the correct quality, portion size and temperature. You will have the ability to multitask and work efficiently under pressure. You will take pride in your team and work alongside the General Manager so together you produce a first-class dining experience for our customers to enjoy. Flexibility required to cover a variety of shifts per week including bank holidays and weekends. What's in it for you? Hopefully, a sense of pride that you are working for a business that cares about the important stuff and a lot of fun working with an amazing bunch of people. Enthusiastic and hard-working people who join Adnams tend to stay around so we must get quite a lot of things right. We really admire innovation and are not afraid to try something new, so you get to put new ideas into practice to deliver even better results for everyone. We offer an excellent package including a Competitive Salary, Company Pension and Life Assurance, Tips, Meals on Duty, Share Incentive Plan, Career Development Opportunities, Wellbeing Programmes and fabulous employee discounts! Job Types: Full-time, Permanent Pay: £38,000.00 per year Benefits: Company events Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme On-site parking Store discount Work Location: In person
Mar 14, 2026
Full time
Head Chef (48 hours) What do you need to know about Adnams and our Team? We make amazing award-winning beers and spirits from our home in Southwold, have some great shops across the region and operate some stunning pubs and hotels. We understand the value of every customer and work hard to deliver amazing service in a time of exciting innovation and digital transformation. We do all of this while caring passionately about the environment, our local communities and our wider social responsibilities. At Adnams we really care about diversity and are proud of our culture where everyone is respected, valued and treated with kindness. What are we looking for? We are looking for an ambitious Head Chef, who is passionate about food. Our people are at the heart of everything we do, and we recognise that an outstanding Head Chef is the main ingredient in our successful kitchen. You will lead the team to deliver an outstanding menu by training, motivating, and encouraging your team to be the best they can whilst maintaining an efficient operation, supervising and running the kitchen and adhering to all health & safety legislation. You will oversee food ordering, stock control, food preparation and the delivery of all kitchen operations, you will work closely with the Group Executive chef to ensure all standards are met and maintained. You will drive our seasonal menus and enjoying using local produce. You will possess excellent culinary and presentation skills, ensuring all dishes are prepared according to specification and served at the correct quality, portion size and temperature. You will have the ability to multitask and work efficiently under pressure. You will take pride in your team and work alongside the General Manager so together you produce a first-class dining experience for our customers to enjoy. Flexibility required to cover a variety of shifts per week including bank holidays and weekends. What's in it for you? Hopefully, a sense of pride that you are working for a business that cares about the important stuff and a lot of fun working with an amazing bunch of people. Enthusiastic and hard-working people who join Adnams tend to stay around so we must get quite a lot of things right. We really admire innovation and are not afraid to try something new, so you get to put new ideas into practice to deliver even better results for everyone. We offer an excellent package including a Competitive Salary, Company Pension and Life Assurance, Tips, Meals on Duty, Share Incentive Plan, Career Development Opportunities, Wellbeing Programmes and fabulous employee discounts! Job Types: Full-time, Permanent Pay: £38,000.00 per year Benefits: Company events Company pension Discounted or free food Employee discount Free parking Health & wellbeing programme On-site parking Store discount Work Location: In person
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 14, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 14, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Who is Atominvest Our software powers the world's leading investment firms (across private equity, VC, infrastructure, credit etc.) enabling them to efficiently manage and drive value across their core business functions of investing, fundraising, operations and sustainability. At Atominvest, you'll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. It won't be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We've gone from zero to ten, now we're looking to go from ten to one hundred! Role Overview As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world's leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met. What You'll Be Doing Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success. Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go live, and post deployment adoption. Shorten time to value by proactively managing timelines, dependencies, and client expectations. Analyze client datasets, workflows, and reporting structures to configure optimal solutions. Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders. Deliver white glove support, ensuring issues are escalated, prioritised, and resolved quickly. Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model. If you're excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we'd love to hear from you. Requirements Prior experience in Customer Success, Implementation, or a client facing role in a high growth B2B SaaS environment. Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. Exceptionally organised, with strong project management instincts and attention to detail. Analytical, structured thinker with experience interpreting and working with client datasets. Advanced Excel skills. Clear, concise written and verbal communication-you can simplify complexity for senior stakeholders. Proven ability to deliver best in class client service in fast moving environments. Collaborative team player who contributes ideas and learns quickly. Ambitious, entrepreneurial mindset with resilience and a bias toward action. Bonus: hands on project management experience or formal PM frameworks. Interview Process Initial screening call Case study Interview with our Global Head of Customer Success Interview with our US Customer Success Lead Offer and onboarding at Atominvest What we offer Competitive compensation (fixed base salary + performance incentives) 25 days of holiday per year + bank holidays Hybrid working style (a minimum of 3 days in our central London office is required) Cycle2Work scheme Employee Assistance Programme (EAP) to support employee wellness A culture of trust, ownership, responsibility and autonomy in your work An incredible team of smart and mission driven people to work with Fun working atmosphere Significant growth opportunities Company wide socials and events
Mar 14, 2026
Full time
Who is Atominvest Our software powers the world's leading investment firms (across private equity, VC, infrastructure, credit etc.) enabling them to efficiently manage and drive value across their core business functions of investing, fundraising, operations and sustainability. At Atominvest, you'll be working on something very exciting: the future of work, investments and sustainability/ ethical investing for the world's best investors, and delivering a positive impact through this. Based on the growth we are experiencing, we think we're on to something big. It won't be easy. Joining a scale up business is an amazing and rewarding challenge, pushing well beyond the boundaries of natural growth cycles. You'll move quicker than feels comfortable, and be brilliant at continually re-prioritizing what must get done to keep Atominvest growing year over year at the pace of the best SAAS companies on the planet. We've gone from zero to ten, now we're looking to go from ten to one hundred! Role Overview As a Customer Success Manager at Atominvest, you will own the end-to-end delivery of our platform for both new and existing clients. You will serve as the primary partner for some of the world's leading alternative investment managers, ensuring fast, smooth implementations while driving adoption, advocacy, and long-term account expansion. This role sits at the heart of our commercial organisation - representing the face of Atominvest to clients and collaborating closely with Product, Engineering, and Sales to ensure client objectives are consistently met. What You'll Be Doing Act as the main point of contact for clients throughout onboarding, implementation, and ongoing success. Manage the full customer lifecycle: requirements gathering, configuration, data migration, testing, training, go live, and post deployment adoption. Shorten time to value by proactively managing timelines, dependencies, and client expectations. Analyze client datasets, workflows, and reporting structures to configure optimal solutions. Lead discovery workshops, training sessions, and regular business reviews with decision makers and operational stakeholders. Deliver white glove support, ensuring issues are escalated, prioritised, and resolved quickly. Identify expansion opportunities by understanding client goals and how Atominvest can support their broader operating model. If you're excited by solving complex problems for sophisticated clients and influencing how the alternative investments industry operates, we'd love to hear from you. Requirements Prior experience in Customer Success, Implementation, or a client facing role in a high growth B2B SaaS environment. Strong understanding of the private markets ecosystem, investor reporting, and ideally fund accounting concepts. Exceptionally organised, with strong project management instincts and attention to detail. Analytical, structured thinker with experience interpreting and working with client datasets. Advanced Excel skills. Clear, concise written and verbal communication-you can simplify complexity for senior stakeholders. Proven ability to deliver best in class client service in fast moving environments. Collaborative team player who contributes ideas and learns quickly. Ambitious, entrepreneurial mindset with resilience and a bias toward action. Bonus: hands on project management experience or formal PM frameworks. Interview Process Initial screening call Case study Interview with our Global Head of Customer Success Interview with our US Customer Success Lead Offer and onboarding at Atominvest What we offer Competitive compensation (fixed base salary + performance incentives) 25 days of holiday per year + bank holidays Hybrid working style (a minimum of 3 days in our central London office is required) Cycle2Work scheme Employee Assistance Programme (EAP) to support employee wellness A culture of trust, ownership, responsibility and autonomy in your work An incredible team of smart and mission driven people to work with Fun working atmosphere Significant growth opportunities Company wide socials and events
Senior Group FP&A Manager (Head Of level) Up to £130,000 (dependant on experience) + 30% bonus + excellent benefits Staines-upon-Thames (Hybrid - 3 days office) Consumer Services sector - PE backed This well-known brand is a PE-backed, market-leading consumer facing company operating across multiple international regions, delivering essential services to both consumer and business markets. With global revenues of c£5bn, impressive profits and a track record of double-digit YoY growth, this highly impressive organisation consistently delivers a first-class service to its customers whilst generating a healthy return to its investors. The Senior Group FP&A Manager role has been newly created to provide an improved financial lens across the markets and to address future succession planning. This is an exceptionally high-profile role that will have principal ownership of the Group's forecasting and performance management rhythm, including the onward reporting and storytelling to senior internal and external stakeholders. Engaging with multiple senior stakeholders, including Group CFO, and key BU and Regional leaders, the role will include: Ownership of the Group's FPA Internal and External reporting rhythms. Responsibility for the Group performance story and onwards messaging to stakeholders. Ownership of the Group's monthly and weekly forecasting processes, driving the translation of reporting into business critical insight. Oversee the delivery of the Group's consensus and analyst reporting. Analysis and insight generation to convey key messages, insights, risks and opportunities for the CFO, CEO, and Board. Champion continuous improvement in FP&A processes, planning tools, automation, and data quality. Support corporate strategy initiatives such as M&A evaluations, integration modelling, and synergy tracking. Engage in capital allocation decision support (capex, investments, portfolio analysis). Continue the development of the existing high-performance culture, focused on collaboration, analytical rigor, and strategic thinking. Coordinate with regional/country FP&A teams to ensure consistent reporting and alignment. Manage a team of FP&A Analysts. Candidate profile: An ambitious and experienced FP&A leader with an impressive track record of delivery across a large and complex international business. Demonstrated ability to elevate the quality and depth of business insights. Known for transforming data into high-value, decision-ready insights. Easily engages with and influences senior business leaders. Skilled at questioning underlying business assumptions, providing commercial challenge and articulating the strategic "so what" behind analytical findings. Significant levels of emotional intelligence and influencing skills. This is a people-led environment where relationship building is critical to your success in role and the wider group. Commercially minded and genuinely interested in how a business operates. An additional European language would be an advantage.
Mar 14, 2026
Full time
Senior Group FP&A Manager (Head Of level) Up to £130,000 (dependant on experience) + 30% bonus + excellent benefits Staines-upon-Thames (Hybrid - 3 days office) Consumer Services sector - PE backed This well-known brand is a PE-backed, market-leading consumer facing company operating across multiple international regions, delivering essential services to both consumer and business markets. With global revenues of c£5bn, impressive profits and a track record of double-digit YoY growth, this highly impressive organisation consistently delivers a first-class service to its customers whilst generating a healthy return to its investors. The Senior Group FP&A Manager role has been newly created to provide an improved financial lens across the markets and to address future succession planning. This is an exceptionally high-profile role that will have principal ownership of the Group's forecasting and performance management rhythm, including the onward reporting and storytelling to senior internal and external stakeholders. Engaging with multiple senior stakeholders, including Group CFO, and key BU and Regional leaders, the role will include: Ownership of the Group's FPA Internal and External reporting rhythms. Responsibility for the Group performance story and onwards messaging to stakeholders. Ownership of the Group's monthly and weekly forecasting processes, driving the translation of reporting into business critical insight. Oversee the delivery of the Group's consensus and analyst reporting. Analysis and insight generation to convey key messages, insights, risks and opportunities for the CFO, CEO, and Board. Champion continuous improvement in FP&A processes, planning tools, automation, and data quality. Support corporate strategy initiatives such as M&A evaluations, integration modelling, and synergy tracking. Engage in capital allocation decision support (capex, investments, portfolio analysis). Continue the development of the existing high-performance culture, focused on collaboration, analytical rigor, and strategic thinking. Coordinate with regional/country FP&A teams to ensure consistent reporting and alignment. Manage a team of FP&A Analysts. Candidate profile: An ambitious and experienced FP&A leader with an impressive track record of delivery across a large and complex international business. Demonstrated ability to elevate the quality and depth of business insights. Known for transforming data into high-value, decision-ready insights. Easily engages with and influences senior business leaders. Skilled at questioning underlying business assumptions, providing commercial challenge and articulating the strategic "so what" behind analytical findings. Significant levels of emotional intelligence and influencing skills. This is a people-led environment where relationship building is critical to your success in role and the wider group. Commercially minded and genuinely interested in how a business operates. An additional European language would be an advantage.
Procurement Services have a vacant Procurement Business Manager position. This is an excellent opportunity to develop your procurement career in a dynamic, challenging and high profile environment. In addition to the criteria outlined in the specification, you should demonstrate how you apply commercial acumen and utilise skills to deliver in the complex changing environment throughout NHS Wales. The post will be working on behalf of Health Education & Improvement Wales, and will focus on stakeholder engagement, staff development and increased visibility of contract content and expenditure.To be successful in this post, the candidate will be of a continuous improvement mindset; need to be flexible and responsive to changes in priorities; be of a resilient personality; demonstrable track record in delivering creative and innovative service improvement solutions; manage heavy workload at pace; ensure policies and procedures are adhered to ensuring strategic and operational targets are delivered. Main duties of the job Supporting the teams understanding of the strategic direction of all NHS Wales organisations and the alignment with the NWSSP strategic objectives as part of the Integrated Medium-Term Plan (IMTP). The post holder will support the leadership of the Assistant Head of National Sourcing in the delivery of a comprehensive sourcing plan, Non Pay Savings, Compliance , P2P, Audit and ensuring operational management and performance monitoring of the Health Education & Improvement Wales Sourcing team. Apply innovative and strategic thinking to continuous service improvement initiatives and be prepared to challenge historical practice when appropriate, ensuring best practice is adopted which improves the efficiency and effectiveness of the Procurement Team. Ensure the operational management and performance monitoring of the whole Procurement team in line with departmental Key Performance Indicators (KPI's). Support the Assistant Head of National Sourcing in responding to FOI and Audit and Assurance queries. Discover how you can enjoy life to the full & progress your fulfilling career by sharing in our values, working together, taking responsibility, listening and learning and innovation. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About us At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating. Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other. Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Qualifications and Knowledge Qualified to CIPS Level 5 (Advanced Diploma) OR Procurement or business related Degree -Strategic sourcing -Performance improvement -EU Procurement -What the business needs are across the procurement services -Delivering value for money -The whole supply chain process -Best practice principles / benchmarking -E-procurement -The impact of sustainability in supply chains -The importance of compliance -Process improvement / operations management -Legal requirements of a contract Knowledge of Health Boards and Trusts Procurement processes/ procedures Experience Proven experience of delivering complex procurement projects: -assessment of business need -evidence of tendering -specification writing -evaluation criteria -contract award reports -contract management -implementation of contracts -engaging key stakeholders Demonstrate experience of dealing with contract legislation, compliance and probity issues. Experience of people / staff supervision / management - preferably management experience within a procurement or supply environment. Awareness of Quality standards and working with ISO policies and procedures. Skills and Attributes Ability to drive and manage comprehensive data gathering on products and suppliers Strong influencing and negotiating skills with customers and external parties, a good builder of productive relationships and the skill to be able to maintain effective business partnering relationships. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Mar 14, 2026
Full time
Procurement Services have a vacant Procurement Business Manager position. This is an excellent opportunity to develop your procurement career in a dynamic, challenging and high profile environment. In addition to the criteria outlined in the specification, you should demonstrate how you apply commercial acumen and utilise skills to deliver in the complex changing environment throughout NHS Wales. The post will be working on behalf of Health Education & Improvement Wales, and will focus on stakeholder engagement, staff development and increased visibility of contract content and expenditure.To be successful in this post, the candidate will be of a continuous improvement mindset; need to be flexible and responsive to changes in priorities; be of a resilient personality; demonstrable track record in delivering creative and innovative service improvement solutions; manage heavy workload at pace; ensure policies and procedures are adhered to ensuring strategic and operational targets are delivered. Main duties of the job Supporting the teams understanding of the strategic direction of all NHS Wales organisations and the alignment with the NWSSP strategic objectives as part of the Integrated Medium-Term Plan (IMTP). The post holder will support the leadership of the Assistant Head of National Sourcing in the delivery of a comprehensive sourcing plan, Non Pay Savings, Compliance , P2P, Audit and ensuring operational management and performance monitoring of the Health Education & Improvement Wales Sourcing team. Apply innovative and strategic thinking to continuous service improvement initiatives and be prepared to challenge historical practice when appropriate, ensuring best practice is adopted which improves the efficiency and effectiveness of the Procurement Team. Ensure the operational management and performance monitoring of the whole Procurement team in line with departmental Key Performance Indicators (KPI's). Support the Assistant Head of National Sourcing in responding to FOI and Audit and Assurance queries. Discover how you can enjoy life to the full & progress your fulfilling career by sharing in our values, working together, taking responsibility, listening and learning and innovation. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About us At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating. Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement. We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people. Excellent customer service is something we strive for, for both our internal and external customers. Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other. Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Qualifications and Knowledge Qualified to CIPS Level 5 (Advanced Diploma) OR Procurement or business related Degree -Strategic sourcing -Performance improvement -EU Procurement -What the business needs are across the procurement services -Delivering value for money -The whole supply chain process -Best practice principles / benchmarking -E-procurement -The impact of sustainability in supply chains -The importance of compliance -Process improvement / operations management -Legal requirements of a contract Knowledge of Health Boards and Trusts Procurement processes/ procedures Experience Proven experience of delivering complex procurement projects: -assessment of business need -evidence of tendering -specification writing -evaluation criteria -contract award reports -contract management -implementation of contracts -engaging key stakeholders Demonstrate experience of dealing with contract legislation, compliance and probity issues. Experience of people / staff supervision / management - preferably management experience within a procurement or supply environment. Awareness of Quality standards and working with ISO policies and procedures. Skills and Attributes Ability to drive and manage comprehensive data gathering on products and suppliers Strong influencing and negotiating skills with customers and external parties, a good builder of productive relationships and the skill to be able to maintain effective business partnering relationships. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Senior Civil Design Engineer Permanent Leeds, North England Competitive Salary + Car/Car Allowance + Flexible Benefits Summary: Are you an experienced Civil Engineer with a passion for civil engineering and the energy sector? Freedom Professional Services are seeking an individual with a strong technical expertise in a broad range of civil engineering disciplines to join our growing electricity transmission and distribution design team. With your strong technical expertise, you will be asked to lead the civil design of electricity substations across the UK from concept to completion and be able to work in close collaboration with other internal teams (electrical design, structural, surveys, wayleaves, cables, environmental), along with clients and stakeholders to ensure that all requirements are met. As a Senior Civil Engineer, you will have the opportunity to work on design frameworks for DNO's, as well as design and build opportunities for high profile clients and iconic projects, ensuring that all work is completed to the highest standard. You will be involved in every aspect of the project, from planning and cost estimation to construction and quality control. Some of the key deliverables in this role will include: Lead the production and review of engineering drawings engineering drawings, calculations, specifications, and reports for masonry buildings, steel portal frames, transformer bunds, drainage systems and roads, on projects ranging in construction contract value of £100K - £20M. Collaborate with clients and internal teams to ensure the effective delivery of projects, providing updates and identifying issues that could risk programme, quality or cost. Attend progress meetings as required at client/contractor offices or construction sites. Attend design team meetings to ensure the timely flow and release of quality information and to ensure that this information corresponds with the scope of works. Management of design risks to deliver buildable solutions. Provide engineering solutions to site-based problems through TQ/RFI process. Mentoring junior team members, providing technical guidance and promoting professional development Taking responsibility for your own professional development in line with current best practice, legislative changes, and customer requirements. We are looking for an experienced and ambitious civil engineer with the following attributes: A proven experience of working in a design environment for the construction of traditional masonry buildings, steel portal frames and reinforced concrete. Experience in client-facing roles, with the ability to manage client relationships effectively Ability to lead delivery of multiple simultaneous technical projects in a challenging environment. Strong communication skills to engage in technical discussions with colleagues, non-technical staff, and clients. Strong commitment to ongoing professional development and continuous learning You'll have a degree in Civil Engineering (or related subject) and be working toward Chartered or Incorporated status with a relevant professional body such as ICE. Desirable: Experience working within the electricity distribution sector, particularly in substation design and electrical infrastructure Practical experience with AutoCAD, Revit and Civils3D for civil engineering design Full UK driving licence. Benefits: We are always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Competitive salary Car or Car allowance 25 days holiday plus Bank Holidays Pension with a leading provider and employer contribution Sick Pay Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes Personal development programme. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. LI-CN1
Mar 14, 2026
Full time
Senior Civil Design Engineer Permanent Leeds, North England Competitive Salary + Car/Car Allowance + Flexible Benefits Summary: Are you an experienced Civil Engineer with a passion for civil engineering and the energy sector? Freedom Professional Services are seeking an individual with a strong technical expertise in a broad range of civil engineering disciplines to join our growing electricity transmission and distribution design team. With your strong technical expertise, you will be asked to lead the civil design of electricity substations across the UK from concept to completion and be able to work in close collaboration with other internal teams (electrical design, structural, surveys, wayleaves, cables, environmental), along with clients and stakeholders to ensure that all requirements are met. As a Senior Civil Engineer, you will have the opportunity to work on design frameworks for DNO's, as well as design and build opportunities for high profile clients and iconic projects, ensuring that all work is completed to the highest standard. You will be involved in every aspect of the project, from planning and cost estimation to construction and quality control. Some of the key deliverables in this role will include: Lead the production and review of engineering drawings engineering drawings, calculations, specifications, and reports for masonry buildings, steel portal frames, transformer bunds, drainage systems and roads, on projects ranging in construction contract value of £100K - £20M. Collaborate with clients and internal teams to ensure the effective delivery of projects, providing updates and identifying issues that could risk programme, quality or cost. Attend progress meetings as required at client/contractor offices or construction sites. Attend design team meetings to ensure the timely flow and release of quality information and to ensure that this information corresponds with the scope of works. Management of design risks to deliver buildable solutions. Provide engineering solutions to site-based problems through TQ/RFI process. Mentoring junior team members, providing technical guidance and promoting professional development Taking responsibility for your own professional development in line with current best practice, legislative changes, and customer requirements. We are looking for an experienced and ambitious civil engineer with the following attributes: A proven experience of working in a design environment for the construction of traditional masonry buildings, steel portal frames and reinforced concrete. Experience in client-facing roles, with the ability to manage client relationships effectively Ability to lead delivery of multiple simultaneous technical projects in a challenging environment. Strong communication skills to engage in technical discussions with colleagues, non-technical staff, and clients. Strong commitment to ongoing professional development and continuous learning You'll have a degree in Civil Engineering (or related subject) and be working toward Chartered or Incorporated status with a relevant professional body such as ICE. Desirable: Experience working within the electricity distribution sector, particularly in substation design and electrical infrastructure Practical experience with AutoCAD, Revit and Civils3D for civil engineering design Full UK driving licence. Benefits: We are always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Competitive salary Car or Car allowance 25 days holiday plus Bank Holidays Pension with a leading provider and employer contribution Sick Pay Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes Personal development programme. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. LI-CN1
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 14, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Operational Estimator Scotland Permanent Competitive + Company commercial vehicle + Flexible Benefits Summary Freedom Network Services are currently recruiting for an experienced Operational Estimators to compile comprehensive estimations in line with supplied documentation and current standards as part of the recently awarded SSE LCD Contract, and existing/future SSE/SPEN Frameworks. As an Operational Estimators you will take the lead on surveying/pricing new Connection Projects and be responsible for managing and delivering accurate, tailored estimates in a timely efficient manner. The Operational Estimators is a key player in driving company growth by ensuring SSEN & SPEN enquiries are dealt with efficiently whilst being accurate and adhering to the client's specification. You will need to demonstrate knowledge and experience of working/pricing local DNO networks (LV, 11kV, 33kV & up to 132kV) including ICP and IDNO connections. Typical projects/pricing will incorporate Street Works/TM, all civils works (inclusive of directional drilling, deep excavations etc), network investigation & customer interruptions, familiarity of distribution systems and customer point of connection and metering. Some of the key deliverables in this role will include : Preparation of quotations from specifications and drawings within defined time periods On site Surveys/site assessments and evaluate any risks and potential problems/financial delivery damages Evaluations of options or alternatives Responsible for the checking of accuracy and completeness of SSEN/SPEN, 3rd party documents and engineering specifications In conjunction with procurement, liaise with sub-contractors and suppliers to obtain the best available quotations Produce formal quotation documentation Liaising with operational colleagues Attend handover meetings were required and explain project scope, estimate, clarifications and assumptions. What we're looking for : A detailed knowledge of Underground and Overhead EHV, HV & LV switchgear, installations, cabling/overhead conductors, terminations and metering Previous experience of a estimating role or delivery background involving exposure to a wide range of DNO/IDNO/ICP connections projects Formal training in Electrical Engineering, Power Engineering or other relevant subject A proven track record in providing technical solutions and costing for an electrical and civil engineering environment A full driving licence DNO Experience (Procurement Processes) Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Company commercial vehicle Salary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution Up to 25 days holiday plus bank holidays Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. You will be working as part of a team where we are committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Mar 14, 2026
Full time
Operational Estimator Scotland Permanent Competitive + Company commercial vehicle + Flexible Benefits Summary Freedom Network Services are currently recruiting for an experienced Operational Estimators to compile comprehensive estimations in line with supplied documentation and current standards as part of the recently awarded SSE LCD Contract, and existing/future SSE/SPEN Frameworks. As an Operational Estimators you will take the lead on surveying/pricing new Connection Projects and be responsible for managing and delivering accurate, tailored estimates in a timely efficient manner. The Operational Estimators is a key player in driving company growth by ensuring SSEN & SPEN enquiries are dealt with efficiently whilst being accurate and adhering to the client's specification. You will need to demonstrate knowledge and experience of working/pricing local DNO networks (LV, 11kV, 33kV & up to 132kV) including ICP and IDNO connections. Typical projects/pricing will incorporate Street Works/TM, all civils works (inclusive of directional drilling, deep excavations etc), network investigation & customer interruptions, familiarity of distribution systems and customer point of connection and metering. Some of the key deliverables in this role will include : Preparation of quotations from specifications and drawings within defined time periods On site Surveys/site assessments and evaluate any risks and potential problems/financial delivery damages Evaluations of options or alternatives Responsible for the checking of accuracy and completeness of SSEN/SPEN, 3rd party documents and engineering specifications In conjunction with procurement, liaise with sub-contractors and suppliers to obtain the best available quotations Produce formal quotation documentation Liaising with operational colleagues Attend handover meetings were required and explain project scope, estimate, clarifications and assumptions. What we're looking for : A detailed knowledge of Underground and Overhead EHV, HV & LV switchgear, installations, cabling/overhead conductors, terminations and metering Previous experience of a estimating role or delivery background involving exposure to a wide range of DNO/IDNO/ICP connections projects Formal training in Electrical Engineering, Power Engineering or other relevant subject A proven track record in providing technical solutions and costing for an electrical and civil engineering environment A full driving licence DNO Experience (Procurement Processes) Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Company commercial vehicle Salary sacrifice car scheme (Hybrid/Electric Vehicle) Pension with a leading provider and up to 8% employer contribution Up to 25 days holiday plus bank holidays Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. You will be working as part of a team where we are committed to creating a culture where we treat each other fairly and with respect, recognising everyone as an individual. Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Overview Cactus Life Sciences is a non-traditional, fully integrated medical communication agency specializing in technology-enabled innovation and stakeholder personalization, where we uniquely combine science, technology, and strategic communications. Following strong recent growth, we are strengthening our HR team to support continued development and expansion. We are looking for an experienced HR Operations Manager to lead the delivery of efficient, compliant and scalable HR operations across our global workforce. This role partners closely with HR Business Partners and global stakeholders to deliver consistent, high quality HR operational support across the full employee lifecycle across the US, UK and Switzerland. The role will focus on strengthening operational processes, improving employee experience, maintaining data integrity, and supporting the growth of the organization. Location: Cactus Life Sciences is a remote first organization, and we embrace an "accelerate from anywhere" culture. You may be required to travel based on business requirements or for company/team events. Reporting Structure: This role reports directly to the AVP, HR Operations & Administration for day to day operational leadership, with overall strategic alignment and accountability to the VP, HR. Responsibilities Manage and deliver end to end HR operations across the employee lifecycle including onboarding, contractual changes, mobility, and offboarding across multiple countries Partner closely with HRBPs to operationalise people initiatives, organisational changes and workforce strategies across global teams Ensure HR processes remain compliant with applicable employment legislation, regulatory requirements, and data privacy standards across the US, UK and Switzerland Maintain accurate employee data and HR documentation, ensuring strong governance, audit readiness and confidentiality Own HR systems from an HR Operations perspective, including supporting HRIS implementation, driving process alignment, ensuring data integrity, creating efficient workflows and automation, and optimising system use across the employee lifecycle Lead continuous improvement initiatives to streamline processes, enhance efficiency and support scalable growth in a global, remote first environment Act as a key escalation point for complex HR operational queries, providing practical solutions and ensuring a consistent employee experience Collaborate cross functionally with Talent Acquisition, Payroll, Finance, Legal and IT to support seamless service delivery Support organisational change initiatives, business expansions, or new country set ups from an HR operations perspective Analyse HR operational metrics and trends, producing insights and recommendations to improve processes and workforce outcomes Maintain and evolve HR policies, operational playbooks and process documentation to ensure consistency across regions Qualifications and Prerequisites Significant experience in HR Operations or People Operations roles within global, multi country organisations; experience in healthcare, medical communications, life sciences or professional services environments is highly desirable Strong working knowledge of UK employment law, with exposure to US and/or European employment practices preferred Demonstrated experience managing employee lifecycle processes, HR administration and global HR service delivery Experience supporting or leading HRIS implementation and ongoing HR systems management from an HR Operations and process improvement perspective Strong process improvement mindset with experience identifying operational efficiencies and driving change High attention to detail and strong data management skills with a focus on accuracy and governance Comfortable working in a fully remote, fast paced and evolving business environment Excellent written and verbal communication skills with a strong customer focused approach Benefits of this Role Comprehensive health coverage for you including dental and vision care Financial security through life assurance and income protection Retirement savings plan with employer contributions and flexible options Application Process Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process involves an initial screening by a recruiter and one or two interview rounds with the hiring manager and peers. Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. Accelerating from Anywhere As a remote first organization, these are essential attributes we look for in all our candidates. Taking ownership of your work with minimal supervision, showing strong ability to organise, prioritise and deliver results independently. Documenting work that brings everyone on the same page. Maturity to choose between synchronous and asynchronous collaboration. Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status. About CACTUS At Cactus Life Sciences (), we believe the future of medical communications lies at the intersection of science, technology, and human connection. Headquartered in Princeton, New Jersey, with teams in Switzerland, the United Kingdom, India, and Japan, we help biopharmaceutical organizations redefine scientific exchange-leveraging AI, automation, and innovation while keeping patients at the heart of everything we do. Our expertise spans medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle. By blending scientific rigor, agile operational models, and future ready technologies, we partner with medical affairs teams to catalyze their transformation, adapt to a changing landscape, and drive meaningful outcomes for healthcare communities worldwide.
Mar 14, 2026
Full time
Overview Cactus Life Sciences is a non-traditional, fully integrated medical communication agency specializing in technology-enabled innovation and stakeholder personalization, where we uniquely combine science, technology, and strategic communications. Following strong recent growth, we are strengthening our HR team to support continued development and expansion. We are looking for an experienced HR Operations Manager to lead the delivery of efficient, compliant and scalable HR operations across our global workforce. This role partners closely with HR Business Partners and global stakeholders to deliver consistent, high quality HR operational support across the full employee lifecycle across the US, UK and Switzerland. The role will focus on strengthening operational processes, improving employee experience, maintaining data integrity, and supporting the growth of the organization. Location: Cactus Life Sciences is a remote first organization, and we embrace an "accelerate from anywhere" culture. You may be required to travel based on business requirements or for company/team events. Reporting Structure: This role reports directly to the AVP, HR Operations & Administration for day to day operational leadership, with overall strategic alignment and accountability to the VP, HR. Responsibilities Manage and deliver end to end HR operations across the employee lifecycle including onboarding, contractual changes, mobility, and offboarding across multiple countries Partner closely with HRBPs to operationalise people initiatives, organisational changes and workforce strategies across global teams Ensure HR processes remain compliant with applicable employment legislation, regulatory requirements, and data privacy standards across the US, UK and Switzerland Maintain accurate employee data and HR documentation, ensuring strong governance, audit readiness and confidentiality Own HR systems from an HR Operations perspective, including supporting HRIS implementation, driving process alignment, ensuring data integrity, creating efficient workflows and automation, and optimising system use across the employee lifecycle Lead continuous improvement initiatives to streamline processes, enhance efficiency and support scalable growth in a global, remote first environment Act as a key escalation point for complex HR operational queries, providing practical solutions and ensuring a consistent employee experience Collaborate cross functionally with Talent Acquisition, Payroll, Finance, Legal and IT to support seamless service delivery Support organisational change initiatives, business expansions, or new country set ups from an HR operations perspective Analyse HR operational metrics and trends, producing insights and recommendations to improve processes and workforce outcomes Maintain and evolve HR policies, operational playbooks and process documentation to ensure consistency across regions Qualifications and Prerequisites Significant experience in HR Operations or People Operations roles within global, multi country organisations; experience in healthcare, medical communications, life sciences or professional services environments is highly desirable Strong working knowledge of UK employment law, with exposure to US and/or European employment practices preferred Demonstrated experience managing employee lifecycle processes, HR administration and global HR service delivery Experience supporting or leading HRIS implementation and ongoing HR systems management from an HR Operations and process improvement perspective Strong process improvement mindset with experience identifying operational efficiencies and driving change High attention to detail and strong data management skills with a focus on accuracy and governance Comfortable working in a fully remote, fast paced and evolving business environment Excellent written and verbal communication skills with a strong customer focused approach Benefits of this Role Comprehensive health coverage for you including dental and vision care Financial security through life assurance and income protection Retirement savings plan with employer contributions and flexible options Application Process Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process involves an initial screening by a recruiter and one or two interview rounds with the hiring manager and peers. Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. Accelerating from Anywhere As a remote first organization, these are essential attributes we look for in all our candidates. Taking ownership of your work with minimal supervision, showing strong ability to organise, prioritise and deliver results independently. Documenting work that brings everyone on the same page. Maturity to choose between synchronous and asynchronous collaboration. Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status. About CACTUS At Cactus Life Sciences (), we believe the future of medical communications lies at the intersection of science, technology, and human connection. Headquartered in Princeton, New Jersey, with teams in Switzerland, the United Kingdom, India, and Japan, we help biopharmaceutical organizations redefine scientific exchange-leveraging AI, automation, and innovation while keeping patients at the heart of everything we do. Our expertise spans medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle. By blending scientific rigor, agile operational models, and future ready technologies, we partner with medical affairs teams to catalyze their transformation, adapt to a changing landscape, and drive meaningful outcomes for healthcare communities worldwide.
We are currently recruiting on behalf of our client for an experienced and motivated Lettings Team Leader to join their Head Office team in the Peterborough area. This is a newly created leadership role, offering the opportunity to shape and enhance the delivery of a high-quality, customer-focused lettings service click apply for full job details
Mar 14, 2026
Full time
We are currently recruiting on behalf of our client for an experienced and motivated Lettings Team Leader to join their Head Office team in the Peterborough area. This is a newly created leadership role, offering the opportunity to shape and enhance the delivery of a high-quality, customer-focused lettings service click apply for full job details
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 14, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 14, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 14, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 14, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 14, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. We'd love to see examples of your work. If you have a portfolio, or any selection of project artefacts, please share pieces that demonstrate your strengths in the following areas: People - How you've built, supported, or enabled high-performing teams. Process - How you apply scalable user-centred design methods to deliver measurable outcomes. Position - How you influence strategy and champion design across an organisation. Product - How your work has shaped world-class, app-first digital experiences, with clear outcomes and impact If you don't have a formal portfolio, don't worry links, slide decks, case studies or short write-ups are all welcome. Choose whatever best tells the story of your contribution. But we do need to understand the process, the user needs, business goals, design changes based on evidence gathered, and customer outcomes & business impact. The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Maintenance Supervisor (Electrical)Plymouth - Drake Circus Shopping CentrePermanentSalary up to £50,000 (DOE), plus excellent benefits, overtime, and free on-site parking NG Bailey Facilities Services are recruiting for an experienced Electrical Maintenance Supervisor to join our team at Drake Circus Shopping Centre , located in the heart of Plymouth's vibrant city centre. With high footfall and a diverse mix of retail and leisure occupiers, this is a fast-paced and complex environment that offers an excellent opportunity to lead and influence site operations. As Maintenance Supervisor, you will be responsible for the day-to-day supervision of site engineering activities, leading a team of Technicians, coordinating planned and reactive maintenance, supporting small works, and maintaining strong working relationships with the client and centre occupiers. This is a hands-on role requiring both technical expertise and strong leadership capability. Working hours: Monday to Friday, 08:00-17:00, with flexibility required to meet operational needs. Key Responsibilities Lead and supervise a team of six on-site Technicians. Carry out hands-on electrical (and some mechanical) maintenance as required. Ensure reactive and planned maintenance tasks are completed in line with contract KPIs. Oversee PPM delivery and ensure statutory compliance. Monitor and maintain building systems, including BMS, HVAC, pumps, and control systems. Conduct regular site inspections and safety audits in line with NG Bailey standards. Ensure full compliance with health & safety legislation and company procedures. Coordinate and supervise specialist subcontractors when required. Ensure accurate completion of all maintenance documentation and client system updates. Produce reports, checklists, and maintenance records using Microsoft Word and Excel. What We're Looking For We are seeking an experienced Supervisor with a strong electrical bias , capable of leading teams in a large commercial environment while remaining hands-on and customer-focused. Essential Qualifications and Experience: NVQ / City & Guilds Level 3 in Electrical Installation or equivalent. 18th Edition Wiring Regulations. Proven experience delivering electrical and mechanical PPM programmes. Strong technical knowledge of AHUs, HVAC systems, heating and ventilation plant, water systems and treatment, emergency generators, and associated building services. Good working knowledge of BMS and emergency lighting systems (desirable). Flexible, proactive, and able to work independently or as part of a team. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Salary : £46,000 - £50,000 per annum, Plus O/T Available 25 Days Holiday plus 8 Bank Holidays Sick Pay Pension with a leading provider and employer contribution Salary sacrifice car scheme (Hybrid/Electric Vehicle) Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Mar 14, 2026
Full time
Maintenance Supervisor (Electrical)Plymouth - Drake Circus Shopping CentrePermanentSalary up to £50,000 (DOE), plus excellent benefits, overtime, and free on-site parking NG Bailey Facilities Services are recruiting for an experienced Electrical Maintenance Supervisor to join our team at Drake Circus Shopping Centre , located in the heart of Plymouth's vibrant city centre. With high footfall and a diverse mix of retail and leisure occupiers, this is a fast-paced and complex environment that offers an excellent opportunity to lead and influence site operations. As Maintenance Supervisor, you will be responsible for the day-to-day supervision of site engineering activities, leading a team of Technicians, coordinating planned and reactive maintenance, supporting small works, and maintaining strong working relationships with the client and centre occupiers. This is a hands-on role requiring both technical expertise and strong leadership capability. Working hours: Monday to Friday, 08:00-17:00, with flexibility required to meet operational needs. Key Responsibilities Lead and supervise a team of six on-site Technicians. Carry out hands-on electrical (and some mechanical) maintenance as required. Ensure reactive and planned maintenance tasks are completed in line with contract KPIs. Oversee PPM delivery and ensure statutory compliance. Monitor and maintain building systems, including BMS, HVAC, pumps, and control systems. Conduct regular site inspections and safety audits in line with NG Bailey standards. Ensure full compliance with health & safety legislation and company procedures. Coordinate and supervise specialist subcontractors when required. Ensure accurate completion of all maintenance documentation and client system updates. Produce reports, checklists, and maintenance records using Microsoft Word and Excel. What We're Looking For We are seeking an experienced Supervisor with a strong electrical bias , capable of leading teams in a large commercial environment while remaining hands-on and customer-focused. Essential Qualifications and Experience: NVQ / City & Guilds Level 3 in Electrical Installation or equivalent. 18th Edition Wiring Regulations. Proven experience delivering electrical and mechanical PPM programmes. Strong technical knowledge of AHUs, HVAC systems, heating and ventilation plant, water systems and treatment, emergency generators, and associated building services. Good working knowledge of BMS and emergency lighting systems (desirable). Flexible, proactive, and able to work independently or as part of a team. Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Some of what you can expect includes: Salary : £46,000 - £50,000 per annum, Plus O/T Available 25 Days Holiday plus 8 Bank Holidays Sick Pay Pension with a leading provider and employer contribution Salary sacrifice car scheme (Hybrid/Electric Vehicle) Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
