Data Analyst Glasgow

Data Analyst Role Purpose

The Data Analyst supports the operational and commercial performance of a cleaning contract by collecting, analysing, and presenting data that drives evidence-based decision making. The role works with operational systems (including digital audit tools, workforce systems, and internal reporting platforms) to ensure high-quality data, accurate performance tracking, and meaningful insights.

Key Responsibilities Data Collection & Validation

• Gather operational, audit, compliance, workforce, and financial data from internal systems (including Velocity or equivalent).
• Validate data accuracy by checking for gaps, anomalies, and inconsistencies.
• Work with site teams to improve data quality and ensure correct system usage.
• Maintain organised datasets and clear documentation of data sources and definitions.

Data Analysis & Insight Generation

• Analyse cleaning performance metrics such as KPI/SLA results, Quality audit scores, Shift attendance and labour utilisation, Productivity metrics, Complaint and incident trends, Equipment and stock usage.
• Identify performance issues, patterns, root causes, and opportunities for improvement.
• Produce actionable insights that support operational and commercial decision making.

Reporting & Dashboards

• Create and maintain reporting dashboards using Excel, Power BI, or other analytics tools.
• Prepare weekly and monthly reports for internal leadership and client review meetings.
• Use Velocity data extracts to update automated dashboards.
• Ensure reports clearly communicate results, trends, and recommended actions.

Operational & Contract Support

• Assist Operations Managers by providing data-driven recommendations to improve efficiency and service quality.
• Support labour modelling and workload analysis to optimise staffing levels.
• Track onboarding, training completion, and compliance activities through system data.
• Support mobilisation and transformation projects by analysing baseline data and post-mobilisation performance.

Quality, Safety & Compliance Monitoring

• Monitor data related to QHSE audits, incidents, and compliance.
• Validate that cleaning standards and service levels are met according to contract requirements.
• Highlight risk areas and support corrective action plans.

Stakeholder Engagement

• Present data and insights in a clear, accessible format to both operational teams and clients.
• Collaborate with Operations, QHSE, HR, and Finance to support joined-up reporting.
• Provide system and reporting support to site management teams as required.

Skills & Experience Required Essential

• Strong analytical skills and experience working with operational or performance data.
• Advanced Excel skills (pivot tables, formulas, data modelling).
• Experience with BI or reporting tools such as Power BI, Tableau, or similar.
• High attention to detail and accuracy.
• Ability to communicate complex information clearly to non-technical audiences.
• Strong organisational and time-management skills.

Desirable

• Experience using cleaning/FM systems.
• Experience in facilities management, cleaning, or service-based industries.
• Knowledge of KPI/SLA frameworks.
• Experience with data automation or integration processes.
• Understanding of QHSE reporting standards.

Salary: To be confirmed, depending on experience.

Full Time Work

Location: Abbey Mill Business Centre, Paisley