Franchise Operations Manager - Customer Experience

  • Diamond Bus Ltd.
  • Nottingham, Nottinghamshire
  • Dec 13, 2025
Full time

Job Description

A leading bus service provider in Nottingham is seeking a Customer-Facing Manager to ensure safe, punctual, and reliable bus services. The role involves driving performance through staff engagement and compliance management while upholding franchise contract standards. Candidates should possess excellent communication, operational knowledge, and engagement skills. Experience in managing health and safety and understanding legislation is crucial. This position requires a professional demeanor and the capacity to inspire teams. Apply with your CV and cover letter by 18/12/2025.