Electrical Design Engineer Location: Gloucester Contract: Permanent Responsible for the electrical design of a wide range of standard and special purpose machinery. The Electrical Design Engineer will take technical lead responsibility on specific projects as identified by the Technical Director / Controls System Manager. Role Responsibilities - Electrical Design Engineer Design electrical systems for machinery in the lead-acid battery industry, producing schematics, cabinet layouts, BOMs, termination lists, and full technical documentation. Collaborate with mechanical, software, operations, and production teams to ensure designs meet customer specifications and are optimised for manufacture. Select electrical components considering safety, CE compliance, standardisation, cost, and availability, while conducting risk assessments as needed. Present electrical designs at reviews, maintain accurate design files, manage design changes, and ensure outputs integrate with all engineering disciplines. Identify and communicate technical risks, generate reports, support customers on-site, and validate or check other engineers' drawings when required. Meet design-to-cost targets, follow departmental processes, and ensure all company and ethical policies are adhered to. Contribute to continuous improvement initiatives. The ideal candidate for the Electrical Design Engineer role would have: 3 to 5 years' experience as an electrical design engineer within the machinery / automation industry. Qualified to a minimum standard of HNC in Electrical/Electronic Engineering or similar qualification. Knowledge of machine safety standards: BS EN ISO 13849-1 & 2 and BS EN 60204- experience in machine safety standards and risk assessments (TÜV certification advantageous). Proficient in the use of an electrical CAD package; AutoCAD Electrical desirable. Good understanding of design for manufacture, cost, and standardisation. Training will be provided on the company's IFS (MRP) data control system. What we can offer - Electrical Design Engineer 25 days annual holiday plus all bank holidays 9/10 shift pattern Private Medical insurance A supportive, inclusive environment Ongoing training and development Who We're Looking For: Candidates currently working as an Electrical Project Engineer, Controls Engineer or graduate Electrical Designer are ideal for this role Explore more opportunities in your field at . For more information on this role, please contact Paul Furlong on or send a copy of your CV to Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors. JBRP1_UKTJ
Mar 03, 2026
Full time
Electrical Design Engineer Location: Gloucester Contract: Permanent Responsible for the electrical design of a wide range of standard and special purpose machinery. The Electrical Design Engineer will take technical lead responsibility on specific projects as identified by the Technical Director / Controls System Manager. Role Responsibilities - Electrical Design Engineer Design electrical systems for machinery in the lead-acid battery industry, producing schematics, cabinet layouts, BOMs, termination lists, and full technical documentation. Collaborate with mechanical, software, operations, and production teams to ensure designs meet customer specifications and are optimised for manufacture. Select electrical components considering safety, CE compliance, standardisation, cost, and availability, while conducting risk assessments as needed. Present electrical designs at reviews, maintain accurate design files, manage design changes, and ensure outputs integrate with all engineering disciplines. Identify and communicate technical risks, generate reports, support customers on-site, and validate or check other engineers' drawings when required. Meet design-to-cost targets, follow departmental processes, and ensure all company and ethical policies are adhered to. Contribute to continuous improvement initiatives. The ideal candidate for the Electrical Design Engineer role would have: 3 to 5 years' experience as an electrical design engineer within the machinery / automation industry. Qualified to a minimum standard of HNC in Electrical/Electronic Engineering or similar qualification. Knowledge of machine safety standards: BS EN ISO 13849-1 & 2 and BS EN 60204- experience in machine safety standards and risk assessments (TÜV certification advantageous). Proficient in the use of an electrical CAD package; AutoCAD Electrical desirable. Good understanding of design for manufacture, cost, and standardisation. Training will be provided on the company's IFS (MRP) data control system. What we can offer - Electrical Design Engineer 25 days annual holiday plus all bank holidays 9/10 shift pattern Private Medical insurance A supportive, inclusive environment Ongoing training and development Who We're Looking For: Candidates currently working as an Electrical Project Engineer, Controls Engineer or graduate Electrical Designer are ideal for this role Explore more opportunities in your field at . For more information on this role, please contact Paul Furlong on or send a copy of your CV to Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors. JBRP1_UKTJ
Job Description Overview Shape the Future of our cities and environments. Are you a Civil Pipeline Engineer who Are you ready to take up a vital role in some of the UK's most exciting and innovativeJoin and take a leading role in shaping the future of our cities and environments.We are looking for an energetic and experienced Associate Director Civil Pipeline Engineerto join our team within the Design & Advanced Technology (D&AT) Practice of . You'll be part of a talented, multi-disciplinary team delivering cutting edge, iconic projects to our Water market clients - clients such as Thames Water, Anglian Water, South East Water, Southern Water, as well as other regional water authorities.As a key member of our team, you'll play a vital role in delivering transformational programmes for critical UK infrastructure, with opportunities to work on landmark engineering projects both domestically and internationally. We're committed to providing industry-leading solutions throughout the project lifecycle, adding value through client-side and construction-phase support.Become part of a team where every voice matters, and together we can tackle our clients' toughest challenges. We foster a diverse and inclusive environment where world-class talent thrives without boundaries. For us, collaboration isn't a buzzword. We value the different perspectives our people bring and recognise everyone for their contributions equally.We also know that different people have different priorities, which is why we're here to support you with whatever you need.We offer hybrid working which involves 3 days per week being office/site based. This position is based in our Epsom, Peterborough or Cambridge offices. Your roleThe role will offer a challenging and rewarding opportunity to apply knowledge, experience, and problem-solving skills whilst providing good opportunities for career development.As an Associate Director Civil PipelineEngineer in the D&AT practice, the successful candidate would have the following responsibilities: Lead a team of Civil Pipeline engineers for delivery of technical design work on complex multi-disciplinary projects following relevant national and project specific design codes and standards, and to high-quality levels. Lead on the development of project design deliverables for Civil Pipeline aspects of complex multi-disciplinary projects and work with the project management team to successfully manage time and budgets to key project milestones and programmes. Responsible for managing production, reviewing, and approving technical deliverables such as design reports, drawings, calculations, and scopes of work. Provide Technical Leadership within discipline for the regional and national D&AT practice and influence D&AT Practice wide initiatives and recommend best practices to improve internal processes and services. Grow, develop, and manage the Civil Pipeline Engineering capabilities within the regional and/or national practice. Work independently with guidance in only the most challenging situations. Exercise personal judgement to solve difficult problems where appropriate and provide guidance to junior team members. Advise client, operational, project, or service activities within project teams and wider D&AT Practice initiatives. Manage or collaborate on technical aspects of bid proposals. Work closely with a multi-disciplinary team in the UK and overseas to deliver integrated design solutions. About you A degree in Civil Engineering or equivalent. Chartered Civil Engineer. Proven experience in leading large-scale Civil Pipeline engineering design delivery for a design consultancy included within a multi-disciplinary environment. Takes a broad perspective to identify innovative solutions and challenges the status quo. Demonstrates in-depth knowledge and broad expertise in pipeline design including construction, rehabilitation, condition assessment, commissioning, operation, and maintenance. Demonstrates exemplary communication skills, with the ability to convey complex technical concepts clearly and effectively to diverse stakeholders. Expert knowledge of current UK and international design codes and standards as well as industry best practices, including CDM Regulations. Proficiency in designing appropriate digital analysis packages, following local and national guidance e.g. HADES and Varism. A proactive, highly motivated mindset with a collaborative approach to drive teamwork and share success across projects and the wider AtkinsRéalis D&AT practice. Comfortable liaising with stakeholders at all levels both internally and externally. Reward & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Flexible working is a central part of our culture. So talk to us about what's ideal for you - full time, part time or buying more leave to cover school holidays. And if you're returning from a career break, ask us how we can help you transition back into work with us. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
Mar 03, 2026
Full time
Job Description Overview Shape the Future of our cities and environments. Are you a Civil Pipeline Engineer who Are you ready to take up a vital role in some of the UK's most exciting and innovativeJoin and take a leading role in shaping the future of our cities and environments.We are looking for an energetic and experienced Associate Director Civil Pipeline Engineerto join our team within the Design & Advanced Technology (D&AT) Practice of . You'll be part of a talented, multi-disciplinary team delivering cutting edge, iconic projects to our Water market clients - clients such as Thames Water, Anglian Water, South East Water, Southern Water, as well as other regional water authorities.As a key member of our team, you'll play a vital role in delivering transformational programmes for critical UK infrastructure, with opportunities to work on landmark engineering projects both domestically and internationally. We're committed to providing industry-leading solutions throughout the project lifecycle, adding value through client-side and construction-phase support.Become part of a team where every voice matters, and together we can tackle our clients' toughest challenges. We foster a diverse and inclusive environment where world-class talent thrives without boundaries. For us, collaboration isn't a buzzword. We value the different perspectives our people bring and recognise everyone for their contributions equally.We also know that different people have different priorities, which is why we're here to support you with whatever you need.We offer hybrid working which involves 3 days per week being office/site based. This position is based in our Epsom, Peterborough or Cambridge offices. Your roleThe role will offer a challenging and rewarding opportunity to apply knowledge, experience, and problem-solving skills whilst providing good opportunities for career development.As an Associate Director Civil PipelineEngineer in the D&AT practice, the successful candidate would have the following responsibilities: Lead a team of Civil Pipeline engineers for delivery of technical design work on complex multi-disciplinary projects following relevant national and project specific design codes and standards, and to high-quality levels. Lead on the development of project design deliverables for Civil Pipeline aspects of complex multi-disciplinary projects and work with the project management team to successfully manage time and budgets to key project milestones and programmes. Responsible for managing production, reviewing, and approving technical deliverables such as design reports, drawings, calculations, and scopes of work. Provide Technical Leadership within discipline for the regional and national D&AT practice and influence D&AT Practice wide initiatives and recommend best practices to improve internal processes and services. Grow, develop, and manage the Civil Pipeline Engineering capabilities within the regional and/or national practice. Work independently with guidance in only the most challenging situations. Exercise personal judgement to solve difficult problems where appropriate and provide guidance to junior team members. Advise client, operational, project, or service activities within project teams and wider D&AT Practice initiatives. Manage or collaborate on technical aspects of bid proposals. Work closely with a multi-disciplinary team in the UK and overseas to deliver integrated design solutions. About you A degree in Civil Engineering or equivalent. Chartered Civil Engineer. Proven experience in leading large-scale Civil Pipeline engineering design delivery for a design consultancy included within a multi-disciplinary environment. Takes a broad perspective to identify innovative solutions and challenges the status quo. Demonstrates in-depth knowledge and broad expertise in pipeline design including construction, rehabilitation, condition assessment, commissioning, operation, and maintenance. Demonstrates exemplary communication skills, with the ability to convey complex technical concepts clearly and effectively to diverse stakeholders. Expert knowledge of current UK and international design codes and standards as well as industry best practices, including CDM Regulations. Proficiency in designing appropriate digital analysis packages, following local and national guidance e.g. HADES and Varism. A proactive, highly motivated mindset with a collaborative approach to drive teamwork and share success across projects and the wider AtkinsRéalis D&AT practice. Comfortable liaising with stakeholders at all levels both internally and externally. Reward & benefitsExplore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Flexible working is a central part of our culture. So talk to us about what's ideal for you - full time, part time or buying more leave to cover school holidays. And if you're returning from a career break, ask us how we can help you transition back into work with us. About AtkinsRéalisWe're , a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. Worker Type Employee Job Type Regular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the role In this role within Engine's Product & Technology function, you'll run one or more subdomains in the Cards area, ensuring successful product development throughout, as well as having oversight and involvement in the creation of new cards features. You'll also work closely with the wider cards product team, including contributing to the broader cards roadmap. You'll have touch points with our existing and future clients to ensure we support them effectively. You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. What you'll get to do Take ownership of a best-in-class card product by scoping out breakthrough features, and owning the end-to-end delivery of your sub-domain(s) in close alignment with the Product and Engineering domain leaders. Contribute to the overall card roadmap with inputs from your subdomain(s) You'll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients. You'll confidently and independently prioritise incoming tasks and clearly communicate 'the what' and 'the why' of each decision to both internal and external stakeholders. You'll manage deadlines and be responsible for proactively raising delivery risks that may impact our client projects. You'll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition. You'll work closely with our Business Development team by helping the team understand Engine's capabilities in your domain and joining early-stage Sales conversations as an SME. You will be responsible for being the champion of the feature, telling different teams and clients about the product, and adapting your style of communication and materials to different stakeholders Hear more from the team in some case studies, below, and our work with Women In Tech . Product in Practice Requirements Your background 2+ years of direct Product manager/owner experience, ideally in FinTech or with a regulated lender You have owned and delivered new features, projects or products from start to finish and have gathered clear learnings on what went well and what didn't. You've then ensured the successful in-life maintenance of the feature (or project) going forward. Strong preference that you have experience in card payments: Visa/Mastercard, card payment regulatory compliance, 3DS, mobile wallets, card processing. Experience working across different regions and jurisdictions is a plus You are comfortable leading multiple workstreams on the go as well as presenting existing and new capabilities internally and externally to clients. You have experience working directly with APIs. You have a keen eye for mobile UX and a good understanding of market trends in the cards world. You have experience of rapidly understanding problems and presenting solutions in a structured and informative manner that facilitates decision making. Your skills You're able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal. You are intellectually and technically curious and enjoy learning what things do and how they work. You have a knack for understanding technical concepts and enjoy getting into the details with engineering and design. You have good communication skills that will be required to work with both internal and external stakeholders. You're comfortable handling ambiguity and working in a flat structure. You proactively take accountability for important and strategic activities. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: 45 minute with someone from the team 1 hour with two more people from the team including our Technical Product Director 45 minutes with two of the senior leadership team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Mar 03, 2026
Full time
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the role In this role within Engine's Product & Technology function, you'll run one or more subdomains in the Cards area, ensuring successful product development throughout, as well as having oversight and involvement in the creation of new cards features. You'll also work closely with the wider cards product team, including contributing to the broader cards roadmap. You'll have touch points with our existing and future clients to ensure we support them effectively. You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context. What you'll get to do Take ownership of a best-in-class card product by scoping out breakthrough features, and owning the end-to-end delivery of your sub-domain(s) in close alignment with the Product and Engineering domain leaders. Contribute to the overall card roadmap with inputs from your subdomain(s) You'll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients. You'll confidently and independently prioritise incoming tasks and clearly communicate 'the what' and 'the why' of each decision to both internal and external stakeholders. You'll manage deadlines and be responsible for proactively raising delivery risks that may impact our client projects. You'll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition. You'll work closely with our Business Development team by helping the team understand Engine's capabilities in your domain and joining early-stage Sales conversations as an SME. You will be responsible for being the champion of the feature, telling different teams and clients about the product, and adapting your style of communication and materials to different stakeholders Hear more from the team in some case studies, below, and our work with Women In Tech . Product in Practice Requirements Your background 2+ years of direct Product manager/owner experience, ideally in FinTech or with a regulated lender You have owned and delivered new features, projects or products from start to finish and have gathered clear learnings on what went well and what didn't. You've then ensured the successful in-life maintenance of the feature (or project) going forward. Strong preference that you have experience in card payments: Visa/Mastercard, card payment regulatory compliance, 3DS, mobile wallets, card processing. Experience working across different regions and jurisdictions is a plus You are comfortable leading multiple workstreams on the go as well as presenting existing and new capabilities internally and externally to clients. You have experience working directly with APIs. You have a keen eye for mobile UX and a good understanding of market trends in the cards world. You have experience of rapidly understanding problems and presenting solutions in a structured and informative manner that facilitates decision making. Your skills You're able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal. You are intellectually and technically curious and enjoy learning what things do and how they work. You have a knack for understanding technical concepts and enjoy getting into the details with engineering and design. You have good communication skills that will be required to work with both internal and external stakeholders. You're comfortable handling ambiguity and working in a flat structure. You proactively take accountability for important and strategic activities. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: 45 minute with someone from the team 1 hour with two more people from the team including our Technical Product Director 45 minutes with two of the senior leadership team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the role In this role within Engine's Product & Technology function, you'll play a key role in enabling the evolution of our clients' Savings propositions globally. You'll bring Product Management and Savings expertise as well as your drive to create great experiences across the various touch points in the lifecycle of a Savings customer. You'll launch new Savings products and features on our platform from conception to optimisation, while also working closely with the wider Savings product team on our Savings roadmap. You'll have touch points with our existing and future clients to ensure we support them effectively and continually learn and take on feedback. You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy and vision, product discovery and design, and product delivery as part of our modern Product Engineering organisation. What you'll get to do Take ownership of part of our Savings product domain owning the end-to-end discovery, design, and delivery of new Savings products and features. Collaborate on the Savings domain strategy and Roadmap, shaping our future plans for this critical part of our offering. You'll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients. You'll confidently and independently prioritise incoming tasks and clearly communicate 'the what' and 'the why' of each decision to both internal and external stakeholders. You'll work with the Savings Engineering Lead in defining the Engineering plan for the features in your Roadmap, collaborating to ensure delivery remains on track and proactively raising risks that may impact our client projects. You'll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition. You'll work closely with our Business Development team by helping the team understand Engine's capabilities in your domain and joining early-stage Sales conversations as an SME. You'll become an internal champion for our Savings domain, developing materials and messaging for use by the rest of the business. Hear more from the team in some case studies, below, and our work with Women In Tech . Product in Practice Requirements Your background 4+ years of direct Product management experience, ideally in FinTech or a business using modern Product development & Engineering techniques. The ideal candidate might also have relevant experience in the Savings space, such as experience of shaping and delivering new digital Savings propositions and an understanding of the particular nuances and dynamics of Savings products and customer needs. You have owned and delivered new features, projects or products from start to finish including post-launch maintenance and improvement. You have experience working directly with APIs. You have experience of rapidly understanding problems and presenting solutions in a structured and informative manner that facilitates decision making. Your skills You're able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal. You are intellectually and technically curious and enjoy learning what things do and how they work. You have a knack for understanding technical concepts and enjoy getting into the details with engineering and design. You have good communication skills that will be required to work with both internal and external stakeholders. You're comfortable handling ambiguity and working in a flat structure. You proactively take accountability for important and strategic activities. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: 45 minute with someone from the team 1 hour with two more people from the team including our Technical Product Director 45 minutes with two of the senior leadership team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Mar 03, 2026
Full time
Description At Engine by Starling , we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology. Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business. Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success. We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies. Hybrid Working We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person. About the role In this role within Engine's Product & Technology function, you'll play a key role in enabling the evolution of our clients' Savings propositions globally. You'll bring Product Management and Savings expertise as well as your drive to create great experiences across the various touch points in the lifecycle of a Savings customer. You'll launch new Savings products and features on our platform from conception to optimisation, while also working closely with the wider Savings product team on our Savings roadmap. You'll have touch points with our existing and future clients to ensure we support them effectively and continually learn and take on feedback. You'll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy and vision, product discovery and design, and product delivery as part of our modern Product Engineering organisation. What you'll get to do Take ownership of part of our Savings product domain owning the end-to-end discovery, design, and delivery of new Savings products and features. Collaborate on the Savings domain strategy and Roadmap, shaping our future plans for this critical part of our offering. You'll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients. You'll confidently and independently prioritise incoming tasks and clearly communicate 'the what' and 'the why' of each decision to both internal and external stakeholders. You'll work with the Savings Engineering Lead in defining the Engineering plan for the features in your Roadmap, collaborating to ensure delivery remains on track and proactively raising risks that may impact our client projects. You'll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition. You'll work closely with our Business Development team by helping the team understand Engine's capabilities in your domain and joining early-stage Sales conversations as an SME. You'll become an internal champion for our Savings domain, developing materials and messaging for use by the rest of the business. Hear more from the team in some case studies, below, and our work with Women In Tech . Product in Practice Requirements Your background 4+ years of direct Product management experience, ideally in FinTech or a business using modern Product development & Engineering techniques. The ideal candidate might also have relevant experience in the Savings space, such as experience of shaping and delivering new digital Savings propositions and an understanding of the particular nuances and dynamics of Savings products and customer needs. You have owned and delivered new features, projects or products from start to finish including post-launch maintenance and improvement. You have experience working directly with APIs. You have experience of rapidly understanding problems and presenting solutions in a structured and informative manner that facilitates decision making. Your skills You're able to manage competing priorities, whilst keeping sight of the big picture and driving towards an end goal. You are intellectually and technically curious and enjoy learning what things do and how they work. You have a knack for understanding technical concepts and enjoy getting into the details with engineering and design. You have good communication skills that will be required to work with both internal and external stakeholders. You're comfortable handling ambiguity and working in a flat structure. You proactively take accountability for important and strategic activities. Interview process Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. In general you can expect the below, following a chat with one of our Talent Team: 45 minute with someone from the team 1 hour with two more people from the team including our Technical Product Director 45 minutes with two of the senior leadership team Benefits 33 days holiday (including public holidays, which you can take when it works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Engine by Starling is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Engine by Starling are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Engine by Starling and Starling will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Mar 03, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
