Deputy General Manager

Location: Hilton Nottingham Hotel, Milton Street, Nottingham, NG1 3PZ.

Welcome to a world of opportunities at the UK's Great Place to Work 2025, as voted by our team members. No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. "To share the light and warmth of hospitality". With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Kindly be advised that this is a fixed term position for 12 months covering maternity leave.

• Free and healthy meals when on duty.
• Grow your career!
• Personal development programmes designed to support you at every step of your career.
• A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ( ).
• Team Member Travel Program: discounted hotel nights plus 50% off food and beverages (subject to individual outlets).
• High street discounts: with Perks at Work.
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days).
• Discounted dental and health cover.
• Guest Experience Day after successfully passing probation.
• Modern and inclusive team member's areas.

A Deputy General Manager is responsible for assisting in the management of the Hotel Executive team and overall hotel targets to deliver an excellent guest and member experience while managing profitability and guest satisfaction measures.

• Help manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Lead in all key property issues including capital projects, customer service, and refurbishment.
• Assist in ensuring all decisions are made in the best interest of the hotel and Hilton.
• Deliver achievable hotel budgets, and set other short- and long term strategic goals for the property.
• Provide effective leadership to hotel team members.
• Be involved in all aspects of business planning.
• Comply with and exceed Hilton Brand Service Standards.
• Ensure costs are controlled and revenue opportunities are effectively sourced and delivered.
• Assist the development of the Hotel Executive team to ensure career progression and effective succession planning within Hilton.

• Experience as Deputy General Manager within a similar quality hotel.
• Possess strong commercial acumen, with experience in increasing profitability.
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property.
• Excellent leadership skills.
• Exceptional communication skills.
• In depth knowledge of the hotel, leisure and service sector.

EVERY JOB MAKES THE STAY.

At Hilton, "It Matters Where You Stay", but the stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each stay magical. That's why at Hilton, Every Job Makes the Stay.