This is a rare opportunity for a General Manager to take ownership of a flagship venue and play a key role in shaping its next chapter! Lead a standout cultural venue Full operational & commercial ownership Collaborative, creative environment Long-term growth opportunity THE COMPANY Our client curate and produce events and venues across the UK and Europe. From greenfield festivals and large-scale concerts to immersive experiences and cutting-edge club spaces, they create unforgettable cultural moments that bring communities together. This role sits within one of their venues - a venue built with purpose. A space that champions forward-thinking programming, high production standards and inclusive, modern club culture. It's not about nostalgia - it's about building something meaningful and lasting, raising standards and delivering experiences that make the city proud. With a reputation for ambitious creative vision and operational excellence, the wider organisation offers strong central support while empowering venue leaders to take real ownership. THE ROLE As General Manager, you will take full responsibility for the successful running of the venue, balancing customer experience, creative ambition, financial performance, safety, and legislative compliance. Reporting to the Operations Director and leading the on site team, you will act as the central point of contact across all departments - ensuring seamless collaboration between internal teams, bookers, promoters, contractors and stakeholders. This is a hands on leadership role requiring commercial acumen, operational rigour and a passion for live events and venue culture. Key responsibilities of the General Manager include: Overseeing all aspects of venue operations, ensuring safe, compliant and high quality delivery Driving commercial viability and monitoring performance against forecasted event and overhead budgets Identifying efficiencies and continually improving standards across the venue Representing the venue in company wide budget and reporting meetings Recruiting, leading and developing the core venue team Embedding collaborative working practices and clear communication channels Building strong relationships with bookers, promoters and partners to ensure alignment and delivery excellence Planning and managing all event operations including ticketing, bar, security, welfare, medics, production, cleaning and contractors Acting as Key Holder / Duty Manager for the majority of events (evening and weekend work required) Ensuring compliance with licensing, legislation and industry best practice Leading on stakeholder management and maintaining clear, timely communication Maintaining and overseeing all venue documentation including H&S policies, risk assessments, EMPs, production packs and SOPs Negotiating supplier and client contracts and monitoring delivery Managing procurement, financial systems and company processes Overseeing facilities management and ensuring venue infrastructure is fit for purpose THE CANDIDATE The ideal General Manager candidate will have extensive experience managing venues, large scale events or complex projects, with a strong understanding of commercial performance and operational compliance. Essential experience includes: Solid experience running venues, events or comparable operations Strong knowledge of licensing, venue legislation and security management Proven budget management experience Confident IT literacy including MS Office (particularly Excel) and Google platforms The General Manager will be: A confident and effective communicator at all levels A proactive, hands on leader who motivates by example Highly organised, detail driven and commercially astute A creative problem solver who applies logic and knows when to escalates Passionate about live events, culture and delivering exceptional customer experiences Desirable experience includes health & safety qualifications, first aid or emergency response training, up to date regulatory knowledge, and technical production expertise. WHAT'S IN IT FOR YOU? The opportunity to lead a culturally significant venue A role with genuine autonomy and responsibility Competitive salary and auto enrolment pension Training opportunities and ongoing professional development The chance to be part of a growing, innovative organisation with shared knowledge across a network of event professionals Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions. If this position isn't quite what you're looking for please visit to view all of the opportunities we are recruiting. Vacancy reference: MM17017 As a specialist events recruitment agency, we help our clients build the most talented and diverse teams in the UK. We actively encourage applications from candidates of all backgrounds and are committed to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations, please do not hesitate to let us know.
Mar 09, 2026
Full time
This is a rare opportunity for a General Manager to take ownership of a flagship venue and play a key role in shaping its next chapter! Lead a standout cultural venue Full operational & commercial ownership Collaborative, creative environment Long-term growth opportunity THE COMPANY Our client curate and produce events and venues across the UK and Europe. From greenfield festivals and large-scale concerts to immersive experiences and cutting-edge club spaces, they create unforgettable cultural moments that bring communities together. This role sits within one of their venues - a venue built with purpose. A space that champions forward-thinking programming, high production standards and inclusive, modern club culture. It's not about nostalgia - it's about building something meaningful and lasting, raising standards and delivering experiences that make the city proud. With a reputation for ambitious creative vision and operational excellence, the wider organisation offers strong central support while empowering venue leaders to take real ownership. THE ROLE As General Manager, you will take full responsibility for the successful running of the venue, balancing customer experience, creative ambition, financial performance, safety, and legislative compliance. Reporting to the Operations Director and leading the on site team, you will act as the central point of contact across all departments - ensuring seamless collaboration between internal teams, bookers, promoters, contractors and stakeholders. This is a hands on leadership role requiring commercial acumen, operational rigour and a passion for live events and venue culture. Key responsibilities of the General Manager include: Overseeing all aspects of venue operations, ensuring safe, compliant and high quality delivery Driving commercial viability and monitoring performance against forecasted event and overhead budgets Identifying efficiencies and continually improving standards across the venue Representing the venue in company wide budget and reporting meetings Recruiting, leading and developing the core venue team Embedding collaborative working practices and clear communication channels Building strong relationships with bookers, promoters and partners to ensure alignment and delivery excellence Planning and managing all event operations including ticketing, bar, security, welfare, medics, production, cleaning and contractors Acting as Key Holder / Duty Manager for the majority of events (evening and weekend work required) Ensuring compliance with licensing, legislation and industry best practice Leading on stakeholder management and maintaining clear, timely communication Maintaining and overseeing all venue documentation including H&S policies, risk assessments, EMPs, production packs and SOPs Negotiating supplier and client contracts and monitoring delivery Managing procurement, financial systems and company processes Overseeing facilities management and ensuring venue infrastructure is fit for purpose THE CANDIDATE The ideal General Manager candidate will have extensive experience managing venues, large scale events or complex projects, with a strong understanding of commercial performance and operational compliance. Essential experience includes: Solid experience running venues, events or comparable operations Strong knowledge of licensing, venue legislation and security management Proven budget management experience Confident IT literacy including MS Office (particularly Excel) and Google platforms The General Manager will be: A confident and effective communicator at all levels A proactive, hands on leader who motivates by example Highly organised, detail driven and commercially astute A creative problem solver who applies logic and knows when to escalates Passionate about live events, culture and delivering exceptional customer experiences Desirable experience includes health & safety qualifications, first aid or emergency response training, up to date regulatory knowledge, and technical production expertise. WHAT'S IN IT FOR YOU? The opportunity to lead a culturally significant venue A role with genuine autonomy and responsibility Competitive salary and auto enrolment pension Training opportunities and ongoing professional development The chance to be part of a growing, innovative organisation with shared knowledge across a network of event professionals Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions. If this position isn't quite what you're looking for please visit to view all of the opportunities we are recruiting. Vacancy reference: MM17017 As a specialist events recruitment agency, we help our clients build the most talented and diverse teams in the UK. We actively encourage applications from candidates of all backgrounds and are committed to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations, please do not hesitate to let us know.
A truly unique position to join an open, far-reaching and sustainable event & arts space in a pivotal position within the business! Flexible working Enhanced benefits including health plan Great company culture Exciting event portfolio THE COMPANY An opportunity to join a landmark new cultural space who produce an ambitious year-round programme of original work and one-of-a-kind events. This unique venue is becoming the go-to for a variety of large-scale events including theatre shows, concerts, immersive experience, conferences, product launches and art tours. The multi-purpose venue offers a versatile backdrop for a wide range of business and works with a broad range of impressive clients, across both the corporate and arts spaces. With a growing client base and a passionate team, there has never been a better time for a Senior Event Production Manager to come on board! THE ROLE This role is seeking an exceptional Senior Event Production Manager to lead the planning and delivery of multiple projects simultaneously. Depending on the event, you may take ownership entirely or lead specific components as part of the larger production management team, including but not limited to corporate events and music programming. You'll also have line management responsibilities, supporting development and performance plus recruit and induct freelancers as required. The Senior Event Production Manager is a broad role that includes duties such as: Working closely with the commercial events team to manage and facilitate the delivery of all the physical elements of commercial events. Liaising, negotiation and management with key suppliers and delivery partners. Supporting the Commercial Events team with Client visits and pitches. Developing and maintaining good client relationships and leading project calls and meetings when referencing technical services. Line management of permanent and temporary Commercial and Music Production Managers. Effectively monitoring and forecasting event budgets. Working together with the Commercial Team and Head of Technical to recruit technical personnel as required to install and de-install the physical elements of the project. Arranging transport for the physical elements of the production and securing storage as required. Establishing production schedules for the project and communicating the content of those schedules effectively to relevant parties within a timeframe agreed with the Event Manager. Attending all meetings, site visits, installation, de-installation, including overseeing show maintenance where appropriate. Establishing a good working relationship with the key departments within Factory International. Ensuring that all production elements are delivered to the highest Health and Safety standards and within all current legislation. Writing risk assessments and method statements for the production and collating risk assessments from specialist suppliers/contractors if appropriate. THE CANDIDATE The ideal Senior Event Production Manager will need to have comprehensive experience in managing event production across commercial or corporate events. This candidate will have up to date knowledge of technical production and be confident speaking this language to clients. This role will require excellent interpersonal and negotiation skills, as well as strong knowledge of Health & safety legislation, guidance and practical implementation. In return this event business is giving you the opportunity to take your career to the next level, working with some of the best in the business - this is an opportunity not to be missed! Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions. If this position isn't quite what you're looking for please visit live-recruitment.co.uk to view all of the opportunities we are recruiting. As a specialist events recruitment agency we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well-being, abilities, and neurodiversity. We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know. Vacancy reference: MM16936
Mar 01, 2026
Full time
A truly unique position to join an open, far-reaching and sustainable event & arts space in a pivotal position within the business! Flexible working Enhanced benefits including health plan Great company culture Exciting event portfolio THE COMPANY An opportunity to join a landmark new cultural space who produce an ambitious year-round programme of original work and one-of-a-kind events. This unique venue is becoming the go-to for a variety of large-scale events including theatre shows, concerts, immersive experience, conferences, product launches and art tours. The multi-purpose venue offers a versatile backdrop for a wide range of business and works with a broad range of impressive clients, across both the corporate and arts spaces. With a growing client base and a passionate team, there has never been a better time for a Senior Event Production Manager to come on board! THE ROLE This role is seeking an exceptional Senior Event Production Manager to lead the planning and delivery of multiple projects simultaneously. Depending on the event, you may take ownership entirely or lead specific components as part of the larger production management team, including but not limited to corporate events and music programming. You'll also have line management responsibilities, supporting development and performance plus recruit and induct freelancers as required. The Senior Event Production Manager is a broad role that includes duties such as: Working closely with the commercial events team to manage and facilitate the delivery of all the physical elements of commercial events. Liaising, negotiation and management with key suppliers and delivery partners. Supporting the Commercial Events team with Client visits and pitches. Developing and maintaining good client relationships and leading project calls and meetings when referencing technical services. Line management of permanent and temporary Commercial and Music Production Managers. Effectively monitoring and forecasting event budgets. Working together with the Commercial Team and Head of Technical to recruit technical personnel as required to install and de-install the physical elements of the project. Arranging transport for the physical elements of the production and securing storage as required. Establishing production schedules for the project and communicating the content of those schedules effectively to relevant parties within a timeframe agreed with the Event Manager. Attending all meetings, site visits, installation, de-installation, including overseeing show maintenance where appropriate. Establishing a good working relationship with the key departments within Factory International. Ensuring that all production elements are delivered to the highest Health and Safety standards and within all current legislation. Writing risk assessments and method statements for the production and collating risk assessments from specialist suppliers/contractors if appropriate. THE CANDIDATE The ideal Senior Event Production Manager will need to have comprehensive experience in managing event production across commercial or corporate events. This candidate will have up to date knowledge of technical production and be confident speaking this language to clients. This role will require excellent interpersonal and negotiation skills, as well as strong knowledge of Health & safety legislation, guidance and practical implementation. In return this event business is giving you the opportunity to take your career to the next level, working with some of the best in the business - this is an opportunity not to be missed! Live specialises in all disciplines (and at all levels) across events, experiential and exhibitions. If this position isn't quite what you're looking for please visit live-recruitment.co.uk to view all of the opportunities we are recruiting. As a specialist events recruitment agency we help our clients build the most talented and diverse teams in the UK. We encourage applications from candidates of all backgrounds, embracing diversity across all intersecting dimensions, including ethnicity, gender, sexual orientation, well-being, abilities, and neurodiversity. We are dedicated to ensuring a supportive and accessible recruitment process. If you require any adjustments or accommodations for any reason, please do not hesitate to let us know. Vacancy reference: MM16936
General Manager- The Warehouse- Villa Park- Up to £65k ABOUT THE WAREHOUSE The Warehouse is Aston Villa's brand-new, purpose-built live events venue located alongside the iconic Villa Park. Designed as a dynamic, multi-format destination, the venue will host concerts, comedy, theatre, conferences, exhibitions, private events and matchday activations. Opening Spring 2026, The Warehouse will flex to accommodate up to 3,500 standing guests as well as seated performances, corporate dinners, awards ceremonies and large-scale fan experiences - positioning it as one of the Midlands' most exciting live entertainment destinations. ROLE PURPOSE As General Manager - Food & Beverage, you will be the strategic and operational leader of the entire F&B programme at The Warehouse. From pre-opening mobilisation through to long-term performance, you will shape a hospitality experience that is commercially exceptional, operationally seamless and guest-first in every detail. You will set the tone for a culture built on teamwork, accountability and delivering memorable experiences - ensuring F&B is a driving force behind the venue's reputation and financial success. KEY RESPONSIBILITIES Strategic Leadership & Mobilisation Lead the full F&B mobilisation plan for a complex, multi-format venue. Design and implement a scalable, event-led operating model that flexes across concerts, conferences, corporate hospitality and matchday activations. Create intuitive, high-impact guest journeys across bars, concessions, premium areas and hospitality spaces. Partner closely with operations, security, technical production, promoters and commercial teams to ensure seamless event delivery. Embed Levy standards, service philosophy and performance culture from day one. Commercial & Financial Ownership Own and deliver the full F&B P&L, driving sustainable revenue growth and margin performance. Develop data-led pricing, product mix and event-specific commercial strategies. Maximise revenue per head through premiumisation, innovation and operational efficiency. Lead supplier partnerships, procurement strategy and cost control. Identify new revenue streams and activation opportunities aligned with the venue brand. Operational Excellence & Experience Deliver high-volume, high-energy service while maintaining premium quality standards. Champion throughput optimisation, queue management and service innovation. Oversee stock integrity, cellar management, dispense quality and compliance systems. Lead premium hospitality catering standards across VIP, corporate and bespoke events. Drive continuous improvement through insight, guest feedback and performance data. People & Culture Leadership Build, inspire and develop a high-performing F&B leadership team. Recruit and onboard a diverse workforce aligned with Levy values. Create a culture of inclusion, accountability and recognition. Invest in training, coaching and leadership development pathways. Drive engagement, retention and succession planning. Compliance, Safety & Sustainability Ensure full compliance with UK food safety, licensing and health & safety legislation. Partner with venue and security teams to deliver safe, secure event operations. Lead sustainability initiatives focused on waste reduction, responsible sourcing and environmental impact. Maintain audit-ready standards at all times. Partnerships & Brand Engagement Collaborate with commercial, marketing and digital teams to enhance the guest offer. Create tailored F&B packages for promoters, corporate clients and private events. Build strong relationships with stakeholders, partners and suppliers. Position F&B as a core driver of The Warehouse's brand identity and guest loyalty. KEY PERFORMANCE INDICATORS Revenue per head & total F&B revenue Gross profit margin & cost control Guest satisfaction & NPS Throughput efficiency & queue times Audit & compliance scores Team engagement, retention & training completion Sustainability and waste metrics WHAT YOU'LL GET IN RETURN Competitive salary with bonus and full company benefits 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments) Mental health support: 24/7 Employee Assistance Programme Family benefits: 2 days additional leave after returning from maternity leave Day off for your baby's first birthday Enhanced family leave Perks & discounts: Shopping, entertainment, and travel discounts 20% off Nuffield Health and 10% off PureGym memberships Financial wellbeing: Pension scheme Life Assurance Preferred rates on salary finance products Development opportunities: Professional subscriptions Ongoing training and structured career pathways Meals on duty included WHY JOIN US? Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences and shape the future of hospitality. As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Feb 28, 2026
Full time
General Manager- The Warehouse- Villa Park- Up to £65k ABOUT THE WAREHOUSE The Warehouse is Aston Villa's brand-new, purpose-built live events venue located alongside the iconic Villa Park. Designed as a dynamic, multi-format destination, the venue will host concerts, comedy, theatre, conferences, exhibitions, private events and matchday activations. Opening Spring 2026, The Warehouse will flex to accommodate up to 3,500 standing guests as well as seated performances, corporate dinners, awards ceremonies and large-scale fan experiences - positioning it as one of the Midlands' most exciting live entertainment destinations. ROLE PURPOSE As General Manager - Food & Beverage, you will be the strategic and operational leader of the entire F&B programme at The Warehouse. From pre-opening mobilisation through to long-term performance, you will shape a hospitality experience that is commercially exceptional, operationally seamless and guest-first in every detail. You will set the tone for a culture built on teamwork, accountability and delivering memorable experiences - ensuring F&B is a driving force behind the venue's reputation and financial success. KEY RESPONSIBILITIES Strategic Leadership & Mobilisation Lead the full F&B mobilisation plan for a complex, multi-format venue. Design and implement a scalable, event-led operating model that flexes across concerts, conferences, corporate hospitality and matchday activations. Create intuitive, high-impact guest journeys across bars, concessions, premium areas and hospitality spaces. Partner closely with operations, security, technical production, promoters and commercial teams to ensure seamless event delivery. Embed Levy standards, service philosophy and performance culture from day one. Commercial & Financial Ownership Own and deliver the full F&B P&L, driving sustainable revenue growth and margin performance. Develop data-led pricing, product mix and event-specific commercial strategies. Maximise revenue per head through premiumisation, innovation and operational efficiency. Lead supplier partnerships, procurement strategy and cost control. Identify new revenue streams and activation opportunities aligned with the venue brand. Operational Excellence & Experience Deliver high-volume, high-energy service while maintaining premium quality standards. Champion throughput optimisation, queue management and service innovation. Oversee stock integrity, cellar management, dispense quality and compliance systems. Lead premium hospitality catering standards across VIP, corporate and bespoke events. Drive continuous improvement through insight, guest feedback and performance data. People & Culture Leadership Build, inspire and develop a high-performing F&B leadership team. Recruit and onboard a diverse workforce aligned with Levy values. Create a culture of inclusion, accountability and recognition. Invest in training, coaching and leadership development pathways. Drive engagement, retention and succession planning. Compliance, Safety & Sustainability Ensure full compliance with UK food safety, licensing and health & safety legislation. Partner with venue and security teams to deliver safe, secure event operations. Lead sustainability initiatives focused on waste reduction, responsible sourcing and environmental impact. Maintain audit-ready standards at all times. Partnerships & Brand Engagement Collaborate with commercial, marketing and digital teams to enhance the guest offer. Create tailored F&B packages for promoters, corporate clients and private events. Build strong relationships with stakeholders, partners and suppliers. Position F&B as a core driver of The Warehouse's brand identity and guest loyalty. KEY PERFORMANCE INDICATORS Revenue per head & total F&B revenue Gross profit margin & cost control Guest satisfaction & NPS Throughput efficiency & queue times Audit & compliance scores Team engagement, retention & training completion Sustainability and waste metrics WHAT YOU'LL GET IN RETURN Competitive salary with bonus and full company benefits 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments) Mental health support: 24/7 Employee Assistance Programme Family benefits: 2 days additional leave after returning from maternity leave Day off for your baby's first birthday Enhanced family leave Perks & discounts: Shopping, entertainment, and travel discounts 20% off Nuffield Health and 10% off PureGym memberships Financial wellbeing: Pension scheme Life Assurance Preferred rates on salary finance products Development opportunities: Professional subscriptions Ongoing training and structured career pathways Meals on duty included WHY JOIN US? Levy UK & Ireland is part of Compass Group, the world's largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences and shape the future of hospitality. As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Career Choices Dewis Gyrfa Ltd
Birmingham, Staffordshire
General Manager F&B - The Warehouse, Villa Park Employer: Compass Group Location: Birmingham Pay: Competitive Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 19/03/2026 About this job General Manager- The Warehouse- Villa Park- Up to £65k ABOUT THE WAREHOUSE The Warehouse is Aston Villa 's brand-new, purpose-built live events venue located alongside the iconic Villa Park . Designed as a dynamic, multi-format destination, the venue will host concerts, comedy, theatre, conferences, exhibitions, private events and matchday activations. Opening Spring 2026, The Warehouse will flex to accommodate up to 3,500 standing guests as well as seated performances, corporate dinners, awards ceremonies and large-scale fan experiences positioning it as one of the Midlands'most exciting live entertainment destinations. ROLE PURPOSE As General Manager Food & Beverage, you will be the strategic and operational leader of the entire F&B programme at The Warehouse. From pre-opening mobilisation through to long-term performance, you will shape a hospitality experience that is commercially exceptional, operationally seamless and guest-first in every detail. You will set the tone for a culture built on teamwork, accountability and delivering memorable experiences ensuring F&B is a driving force behind the venue's reputation and financial success. KEY RESPONSIBILITIES Strategic Leadership & Mobilisation Lead the full F&B mobilisation plan for a complex, multi-format venue. Design and implement a scalable, event-led operating model that flexes across concerts, conferences, corporate hospitality and matchday activations. Create intuitive, high-impact guest journeys across bars, concessions, premium areas and hospitality spaces. Partner closely with operations, security, technical production, promoters and commercial teams to ensure seamless event delivery. Embed Levy standards, service philosophy and performance culture from day one. Commercial & Financial Ownership Own and deliver the full F&B P&L, driving sustainable revenue growth and margin performance. Develop data-led pricing, product mix and event-specific commercial strategies. Maximise revenue per head through premiumisation, innovation and operational efficiency. Lead supplier partnerships, procurement strategy and cost control. Identify new revenue streams and activation opportunities aligned with the venue brand. Operational Excellence & Experience Deliver high-volume, high-energy service while maintaining premium quality standards. Champion throughput optimisation, queue management and service innovation. Oversee stock integrity, cellar management, dispense quality and compliance systems. Lead premium hospitality catering standards across VIP, corporate and bespoke events. Drive continuous improvement through insight, guest feedback and performance data. People & Culture Leadership Build, inspire and develop a high-performing F&B leadership team. Recruit and onboard a diverse workforce aligned with Levy values. Create a culture of inclusion, accountability and recognition. Invest in training, coaching and leadership development pathways. Drive engagement, retention and succession planning. Compliance, Safety & Sustainability Ensure full compliance with UK food safety, licensing and health & safety legislation. Partner with venue and security teams to deliver safe, secure event operations. Lead sustainability initiatives focused on waste reduction, responsible sourcing and environmental impact. Maintain audit-ready standards at all times. Partnerships & Brand Engagement Collaborate with commercial, marketing and digital teams to enhance the guest offer. Create tailored F&B packages for promoters, corporate clients and private events. Build strong relationships with stakeholders, partners and suppliers. Position F&B as a core driver of The Warehouse's brand identity and guest loyalty. KEY PERFORMANCE INDICATORS Revenue per head & total F&B revenue Gross profit margin & cost control Guest satisfaction & NPS Throughput efficiency & queue times Audit & compliance scores Team engagement, retention & training completion Sustainability and waste metrics WHAT YOU'LL GET IN RETURN Competitive salary with bonus and full company benefits 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments) Mental health support: 24/7 Employee Assistance Programme Family benefits: 2 days additional leave after returning from maternity leave Day off for your baby's first birthday Enhanced family leave Perks & discounts: Shopping, entertainment, and travel discounts 20% off Nuffield Health and 10% off PureGym memberships Financial wellbeing: Pension scheme Life Assurance Preferred rates on salary finance products Development opportunities: Professional subscriptions Ongoing training and structured career pathways Meals on duty included WHY JOIN US? Levy UK & Ireland is part of Compass Group, the world?s largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences and shape the future of hospitality. As part of Compass you'l help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive because diversity is our strength
Feb 21, 2026
Full time
General Manager F&B - The Warehouse, Villa Park Employer: Compass Group Location: Birmingham Pay: Competitive Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 19/03/2026 About this job General Manager- The Warehouse- Villa Park- Up to £65k ABOUT THE WAREHOUSE The Warehouse is Aston Villa 's brand-new, purpose-built live events venue located alongside the iconic Villa Park . Designed as a dynamic, multi-format destination, the venue will host concerts, comedy, theatre, conferences, exhibitions, private events and matchday activations. Opening Spring 2026, The Warehouse will flex to accommodate up to 3,500 standing guests as well as seated performances, corporate dinners, awards ceremonies and large-scale fan experiences positioning it as one of the Midlands'most exciting live entertainment destinations. ROLE PURPOSE As General Manager Food & Beverage, you will be the strategic and operational leader of the entire F&B programme at The Warehouse. From pre-opening mobilisation through to long-term performance, you will shape a hospitality experience that is commercially exceptional, operationally seamless and guest-first in every detail. You will set the tone for a culture built on teamwork, accountability and delivering memorable experiences ensuring F&B is a driving force behind the venue's reputation and financial success. KEY RESPONSIBILITIES Strategic Leadership & Mobilisation Lead the full F&B mobilisation plan for a complex, multi-format venue. Design and implement a scalable, event-led operating model that flexes across concerts, conferences, corporate hospitality and matchday activations. Create intuitive, high-impact guest journeys across bars, concessions, premium areas and hospitality spaces. Partner closely with operations, security, technical production, promoters and commercial teams to ensure seamless event delivery. Embed Levy standards, service philosophy and performance culture from day one. Commercial & Financial Ownership Own and deliver the full F&B P&L, driving sustainable revenue growth and margin performance. Develop data-led pricing, product mix and event-specific commercial strategies. Maximise revenue per head through premiumisation, innovation and operational efficiency. Lead supplier partnerships, procurement strategy and cost control. Identify new revenue streams and activation opportunities aligned with the venue brand. Operational Excellence & Experience Deliver high-volume, high-energy service while maintaining premium quality standards. Champion throughput optimisation, queue management and service innovation. Oversee stock integrity, cellar management, dispense quality and compliance systems. Lead premium hospitality catering standards across VIP, corporate and bespoke events. Drive continuous improvement through insight, guest feedback and performance data. People & Culture Leadership Build, inspire and develop a high-performing F&B leadership team. Recruit and onboard a diverse workforce aligned with Levy values. Create a culture of inclusion, accountability and recognition. Invest in training, coaching and leadership development pathways. Drive engagement, retention and succession planning. Compliance, Safety & Sustainability Ensure full compliance with UK food safety, licensing and health & safety legislation. Partner with venue and security teams to deliver safe, secure event operations. Lead sustainability initiatives focused on waste reduction, responsible sourcing and environmental impact. Maintain audit-ready standards at all times. Partnerships & Brand Engagement Collaborate with commercial, marketing and digital teams to enhance the guest offer. Create tailored F&B packages for promoters, corporate clients and private events. Build strong relationships with stakeholders, partners and suppliers. Position F&B as a core driver of The Warehouse's brand identity and guest loyalty. KEY PERFORMANCE INDICATORS Revenue per head & total F&B revenue Gross profit margin & cost control Guest satisfaction & NPS Throughput efficiency & queue times Audit & compliance scores Team engagement, retention & training completion Sustainability and waste metrics WHAT YOU'LL GET IN RETURN Competitive salary with bonus and full company benefits 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments) Mental health support: 24/7 Employee Assistance Programme Family benefits: 2 days additional leave after returning from maternity leave Day off for your baby's first birthday Enhanced family leave Perks & discounts: Shopping, entertainment, and travel discounts 20% off Nuffield Health and 10% off PureGym memberships Financial wellbeing: Pension scheme Life Assurance Preferred rates on salary finance products Development opportunities: Professional subscriptions Ongoing training and structured career pathways Meals on duty included WHY JOIN US? Levy UK & Ireland is part of Compass Group, the world?s largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences and shape the future of hospitality. As part of Compass you'l help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive because diversity is our strength
Deputy General Manager page is loaded Deputy General Managerlocations: Bournemouth, O2 Academy Bournemouth, BH1time type: Full timeposted on: Posted Todayjob requisition id: JR-85794Job Summary: Venue: O2 Academy Bournemouth Company: Academy Music Group Location: Bournemouth Reports to: General Manager Working Hours: Full time Job Type: Permanent Role The deputy general manager is an integral position within the team, responsible for a variety of duties that contribute to the effective management and smooth running of O2 Academy Bournemouth and lead exceptional delivery of our core business objectives and commercial targets. You will be passionate about the entertainment industry and highly motivated to deliver an outstanding experience to all clients and customers. Our team O2 Academy Bournemouth is one of the town's leading landmark live entertainment venues, where our shows and events are as diverse as the individuals within it. The successful candidate will be contributing to managing, developing and motivating an innovative team to ensure high quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do. About you Experience in the live entertainment industry or venue management Proven track record in duty managing events in the entertainment or club sector Knowledge of health and safety regulations and licensing Strong communication and diplomacy skills Proficient in Microsoft Office packages An understanding of booking and promotion of live events What we need Strong client and customer service experience Demonstrable leadership and motivation of others Passionate and enthusiastic for the live events industry Flexibility to work irregular hours (weekends/evenings/public holidays) Willingness to build positive working relationships A proactive organiser in problem-solving who can negotiate solutions What you'll be doing Duty manage events and programming to the highest standard Work collaboratively with the venue team, local authority and Company head office Act as a point of contact and venue liaison for all contracted events and touring parties Maximise the events diary with the general manager Maintain first-rate relationships with clients and partners Track and review cost estimates and expenses Contribute to the Company business objectives and commercial targets Liaise with outsourced contractors and service providers Ensure all paperwork and reporting is completed and professionally retained Assist the general manager in all licencing administration and risk assessment Adhere to all existing and new health and safety legislation Comply with all Company guidelines and working practices Ensure the venue is maintained to the highest standards Communicate any building or department issues to the general manager Line management and training of team members as required Support the general manager in their duties To publicly represent the venue and Company in a professional manner Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities. The Company Academy Music Group (AMG) is the UK's leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.AMG is part of Live Nation Entertainment which is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management. APPLICATION DEADLINE: Wednesday 21st January 2026. We reserve the right to close applications at any time so encourage early application where possible. Recognized for seven years as a Great Place to Work and named one of Fortune's World's Most Admired Companies, Live Nation Entertainment is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
Feb 17, 2026
Full time
Deputy General Manager page is loaded Deputy General Managerlocations: Bournemouth, O2 Academy Bournemouth, BH1time type: Full timeposted on: Posted Todayjob requisition id: JR-85794Job Summary: Venue: O2 Academy Bournemouth Company: Academy Music Group Location: Bournemouth Reports to: General Manager Working Hours: Full time Job Type: Permanent Role The deputy general manager is an integral position within the team, responsible for a variety of duties that contribute to the effective management and smooth running of O2 Academy Bournemouth and lead exceptional delivery of our core business objectives and commercial targets. You will be passionate about the entertainment industry and highly motivated to deliver an outstanding experience to all clients and customers. Our team O2 Academy Bournemouth is one of the town's leading landmark live entertainment venues, where our shows and events are as diverse as the individuals within it. The successful candidate will be contributing to managing, developing and motivating an innovative team to ensure high quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do. About you Experience in the live entertainment industry or venue management Proven track record in duty managing events in the entertainment or club sector Knowledge of health and safety regulations and licensing Strong communication and diplomacy skills Proficient in Microsoft Office packages An understanding of booking and promotion of live events What we need Strong client and customer service experience Demonstrable leadership and motivation of others Passionate and enthusiastic for the live events industry Flexibility to work irregular hours (weekends/evenings/public holidays) Willingness to build positive working relationships A proactive organiser in problem-solving who can negotiate solutions What you'll be doing Duty manage events and programming to the highest standard Work collaboratively with the venue team, local authority and Company head office Act as a point of contact and venue liaison for all contracted events and touring parties Maximise the events diary with the general manager Maintain first-rate relationships with clients and partners Track and review cost estimates and expenses Contribute to the Company business objectives and commercial targets Liaise with outsourced contractors and service providers Ensure all paperwork and reporting is completed and professionally retained Assist the general manager in all licencing administration and risk assessment Adhere to all existing and new health and safety legislation Comply with all Company guidelines and working practices Ensure the venue is maintained to the highest standards Communicate any building or department issues to the general manager Line management and training of team members as required Support the general manager in their duties To publicly represent the venue and Company in a professional manner Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities. The Company Academy Music Group (AMG) is the UK's leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artists and audiences by hosting unforgettable live performances.AMG is part of Live Nation Entertainment which is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management. APPLICATION DEADLINE: Wednesday 21st January 2026. We reserve the right to close applications at any time so encourage early application where possible. Recognized for seven years as a Great Place to Work and named one of Fortune's World's Most Admired Companies, Live Nation Entertainment is the world's leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program. There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.
