Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Managing ConsultantManaging Consultant, Retail & Commerce (R&C) and Digital Partners, Advisors & Client Services Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Managing Consultant, Advisors Strategy & Transformation Mastercard Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. Our Advisors Client Services team combines traditional management consulting with Mastercards rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Mastercard Advisors works with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors Client Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the clients overall strategy, performance, and operations. This role will focus on building and growing the Retail & Commerce (R&C) practice at Mastercard, within the Strategy & Transformation specialisation. The R&C Managing Consultant will engage with Mastercard insights and diverse range of technology platforms, strategic consulting offerings, and marketing activation services. The R&C Managing Consultant will serve regional and global clients across financial institutions, digital & fintech players, and retail & commerce verticals and help clients develop and implement strategies to acquire new consumers, increase activation, deepen engagement, and build loyalty. You are a great fit if you have experience in strategy, transformation, and analytics at a retailer, including e-commerce platforms, and/or a strategy consulting background with projects in retail strategy and insights (if so, please feel free to list the types of retail clients). But even more importantly, you are highly customer centric, like working with teams to solve complex and ambiguous problems, and can build trust-based relationships with clients while helping them challenge the status quo. Roles and Responsibilities Client Impact Lead client engagements across Retail and Commerce and Digital Partners Build retail and commerce practice by developing a robust understanding of Mastercard products and data analytics Develop strong value-driven narratives and customised presentations to support new business pitches Work closely with business development teams for an effective joint go to market and ensure best in class value delivery Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness Develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value Team Collaboration & Culture Lead team to creative insights and sound business recommendations, and deliver impactful client presentations while growing team members roles and skills Provide analytical and day-to-day project delivery team leadership, and create a collaborative and inclusive environment for all levels Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital Provide on-the-job training, coaching, and mentorship to junior consultants Qualifications 6-8 years work experience in consulting, corporate strategy, business intelligence, business line management, or product management as well as undergraduate degree Understanding of UK digital partners and merchants, experience at retail -focused consultancy or e-commerce platform strongly preferred Experience working on consumer engagement and acquisition projects or initiatives (lifecycle marketing, CRM, loyalty programs, customer journeys, channel strategy, segmentation, etc.) Experience coaching and managing teams across multiple consulting engagements that involve structured problem solving and stakeholder management Experience managing key client relationships and leading conversations with senior internal and external stakeholders Knowledge of business KPIs, financials, and organizational leadership Ability to identify new business development opportunities, and experience drafting proposals and scoping new opportunities Logical, structured thinking, and affinity for detail while retaining a big picture view Advanced Word, Excel, and PowerPoint skills Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment Ability to communicate effectively in English Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs Preferred qualifications Experience generating new knowledge or creating innovative solutions for a firm Relevant industry expertise MBA or masters degree with relevant specialization (not required) Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation, and delivers better business results Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. JBRP1_UKTJ
Dec 15, 2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Managing ConsultantManaging Consultant, Retail & Commerce (R&C) and Digital Partners, Advisors & Client Services Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Managing Consultant, Advisors Strategy & Transformation Mastercard Services provides cutting-edge data analysis and services to Fortune 500s, governments, and nonprofits to make multimillion-dollar business decisions and grow their organizations. Our Advisors Client Services team combines traditional management consulting with Mastercards rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Mastercard Advisors works with a diverse global customer base across industries, from banking and payments to retail and restaurants. The Advisors Client Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Strategy & Transformation consultants lead clients through impactful decision-making as they tackle strategic, tactical, operational, and transformational business challenges. They apply a broad set of problem-solving techniques to improve the clients overall strategy, performance, and operations. This role will focus on building and growing the Retail & Commerce (R&C) practice at Mastercard, within the Strategy & Transformation specialisation. The R&C Managing Consultant will engage with Mastercard insights and diverse range of technology platforms, strategic consulting offerings, and marketing activation services. The R&C Managing Consultant will serve regional and global clients across financial institutions, digital & fintech players, and retail & commerce verticals and help clients develop and implement strategies to acquire new consumers, increase activation, deepen engagement, and build loyalty. You are a great fit if you have experience in strategy, transformation, and analytics at a retailer, including e-commerce platforms, and/or a strategy consulting background with projects in retail strategy and insights (if so, please feel free to list the types of retail clients). But even more importantly, you are highly customer centric, like working with teams to solve complex and ambiguous problems, and can build trust-based relationships with clients while helping them challenge the status quo. Roles and Responsibilities Client Impact Lead client engagements across Retail and Commerce and Digital Partners Build retail and commerce practice by developing a robust understanding of Mastercard products and data analytics Develop strong value-driven narratives and customised presentations to support new business pitches Work closely with business development teams for an effective joint go to market and ensure best in class value delivery Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness Develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value Team Collaboration & Culture Lead team to creative insights and sound business recommendations, and deliver impactful client presentations while growing team members roles and skills Provide analytical and day-to-day project delivery team leadership, and create a collaborative and inclusive environment for all levels Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital Provide on-the-job training, coaching, and mentorship to junior consultants Qualifications 6-8 years work experience in consulting, corporate strategy, business intelligence, business line management, or product management as well as undergraduate degree Understanding of UK digital partners and merchants, experience at retail -focused consultancy or e-commerce platform strongly preferred Experience working on consumer engagement and acquisition projects or initiatives (lifecycle marketing, CRM, loyalty programs, customer journeys, channel strategy, segmentation, etc.) Experience coaching and managing teams across multiple consulting engagements that involve structured problem solving and stakeholder management Experience managing key client relationships and leading conversations with senior internal and external stakeholders Knowledge of business KPIs, financials, and organizational leadership Ability to identify new business development opportunities, and experience drafting proposals and scoping new opportunities Logical, structured thinking, and affinity for detail while retaining a big picture view Advanced Word, Excel, and PowerPoint skills Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment Ability to communicate effectively in English Eligibility to work in the country where you are applying, as well as apply for travel visas as required by travel needs Preferred qualifications Experience generating new knowledge or creating innovative solutions for a firm Relevant industry expertise MBA or masters degree with relevant specialization (not required) Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation, and delivers better business results Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. JBRP1_UKTJ
Senior Legal Counsel page is loaded Senior Legal Counsellocations: Staverton, Gloucestershiretime type: Full timeposted on: Posted Todayjob requisition id: R5258Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for a Senior Legal Counsel to join our Legal team , where you'll play a key role in enabling and protecting our operations across the Rest of World (ROW) business. Based at our Staverton site , you'll work closely with colleagues across functions and regions to provide clear, pragmatic legal guidance that supports our continued growth.Ontic is more than just a business; we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We're committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry. The Role: As Senior Legal Counsel, you'll act as a trusted advisor on a broad spectrum of legal matters that underpin Ontic's commercial success. Your work will span drafting and negotiating complex contracts, guiding stakeholders on compliance and regulatory obligations, supporting M&A activity, and helping shape internal policies and governance frameworks. You'll be instrumental in ensuring our legal processes are robust yet commercially aligned, while offering solution-focused advice that enables confident decision-making across the business. About You: At Ontic, our culture is integral to making sure we enjoy our work and deliver for our customers. While we look for the right skillset, we're also looking for someone who will thrive within our recognition and empowerment culture.To succeed in this role, you'll be a qualified solicitor (or equivalent) with experience gained either in-house or in private practice, ideally within aerospace, defence, manufacturing, or similarly regulated sectors. You'll bring strong commercial judgement, excellent drafting and negotiation capabilities, and the confidence to work directly with senior stakeholders across multiple jurisdictions. Your background will include experience managing complex contractual matters, providing compliance advice, and navigating cross-border legal issues. Equally important is your ability to work independently while fostering strong, collaborative relationships across the organisation. Benefits At Ontic we care about your financial, physical, and mental wellness so we offer a range of benefits to support this. We care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance.Our benefits package highlights include: • Up to 29 days annual leave plus Bank Holidays • 10 hours paid volunteering time • Annual goal share bonus scheme for all employees • 24/7 Employee Assistance Program (EAP) • Discounts and offers from a range of retailers Best place to work We are more than the sum of our parts. And we've been recognised internally and externally for being so: • We were ranked in Best Companies' Q3 leaderboard for Best Manufacturing Company based on our employee feedback • 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at OnticNo day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth. We attribute our success to empowering colleagues to create the opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission. Our values Our values are intrinsic to everything we do: • We share a common sense - we're a global family of specialists with a shared passion for precision. • We have the freedom to choose - we're challengers and innovators with the freedom to think differently and challenge the status quo. • We create the opportunity - we're change-makers with a clear direction and can-do spirit.We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!
Dec 15, 2025
Full time
Senior Legal Counsel page is loaded Senior Legal Counsellocations: Staverton, Gloucestershiretime type: Full timeposted on: Posted Todayjob requisition id: R5258Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for a Senior Legal Counsel to join our Legal team , where you'll play a key role in enabling and protecting our operations across the Rest of World (ROW) business. Based at our Staverton site , you'll work closely with colleagues across functions and regions to provide clear, pragmatic legal guidance that supports our continued growth.Ontic is more than just a business; we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We're committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry. The Role: As Senior Legal Counsel, you'll act as a trusted advisor on a broad spectrum of legal matters that underpin Ontic's commercial success. Your work will span drafting and negotiating complex contracts, guiding stakeholders on compliance and regulatory obligations, supporting M&A activity, and helping shape internal policies and governance frameworks. You'll be instrumental in ensuring our legal processes are robust yet commercially aligned, while offering solution-focused advice that enables confident decision-making across the business. About You: At Ontic, our culture is integral to making sure we enjoy our work and deliver for our customers. While we look for the right skillset, we're also looking for someone who will thrive within our recognition and empowerment culture.To succeed in this role, you'll be a qualified solicitor (or equivalent) with experience gained either in-house or in private practice, ideally within aerospace, defence, manufacturing, or similarly regulated sectors. You'll bring strong commercial judgement, excellent drafting and negotiation capabilities, and the confidence to work directly with senior stakeholders across multiple jurisdictions. Your background will include experience managing complex contractual matters, providing compliance advice, and navigating cross-border legal issues. Equally important is your ability to work independently while fostering strong, collaborative relationships across the organisation. Benefits At Ontic we care about your financial, physical, and mental wellness so we offer a range of benefits to support this. We care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance.Our benefits package highlights include: • Up to 29 days annual leave plus Bank Holidays • 10 hours paid volunteering time • Annual goal share bonus scheme for all employees • 24/7 Employee Assistance Program (EAP) • Discounts and offers from a range of retailers Best place to work We are more than the sum of our parts. And we've been recognised internally and externally for being so: • We were ranked in Best Companies' Q3 leaderboard for Best Manufacturing Company based on our employee feedback • 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at OnticNo day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth. We attribute our success to empowering colleagues to create the opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission. Our values Our values are intrinsic to everything we do: • We share a common sense - we're a global family of specialists with a shared passion for precision. • We have the freedom to choose - we're challengers and innovators with the freedom to think differently and challenge the status quo. • We create the opportunity - we're change-makers with a clear direction and can-do spirit.We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!
About The Role and Person Capel Manor College - London's only specialist land-based college - is looking for a dedicated and dynamic Careers Advisor to join our team. This is an exciting opportunity to make a real impact on the futures of our students, working across our London campuses to deliver high-quality, impartial careers education, information, advice, and guidance. The Role You will work flexibly across all sites, engaging with prospective and current students to inspire and guide them towards fulfilling education, training, and employment pathways. You'll design and deliver innovative careers interventions - including one-to-one guidance, workshops, and events - ensuring our provision meets all eight Gatsby Benchmarks and supports our learners in making informed decisions about their future. This is a cross college role. Key Responsibilities Deliver a comprehensive programme of careers advice and guidance aligned with Gatsby Benchmarks, Ofsted, and Matrix standards. Provide personalised one-to-one guidance, group workshops, and careers events for students from enrolment through to progression. Support UCAS applications and progression to higher education, apprenticeships, or employment. Maintain and promote up-to-date careers resources, including online tools and labour market information. Work collaboratively with curriculum teams, employers, and external agencies to enhance our careers offer. About You We're looking for someone who is passionate about helping others achieve their potential and can bring energy, creativity, and professionalism to the role. You will have: A Level 6 Diploma in Careers Guidance and Development/QCG/DipCG (or working towards). Experience in providing advice and guidance in an educational setting. Knowledge of UCAS, Gatsby Benchmarks, and the HE/FE landscape. Excellent communication, organisational, and interpersonal skills. A commitment to safeguarding, equality, and diversity. Why Join Us? Work in a supportive, specialist college environment with a strong community ethos. Contribute to transforming lives through education and skills. Access to continuous professional development. Travel across varied, inspiring campuses in London. About the College Over the last 50 years, Capel Manor College has helped thousands of school leavers and adults achieve their dream of working with animals, plants and the environment. As London's environmental college, the College plays a vital role in the green agenda for the capital, equipping the next generation of land-based sector workers with the skills and knowledge needed to preserve and protect London's wildlife, national parks and green spaces. Capel Manor College offers excellent staff benefits. These include generous annual leave, access to a defined pension scheme, retail and leisure discounts and access to an online GP. For further information on staff benefits, please click here. At Capel Manor College, we are dedicated to creating and promoting an equal, diverse, and inclusive workforce that empowers all employees to reach their full potential. We strive for a truly representative workforce and welcome applications from all sections of the community. Additionally, we are firmly committed to safeguarding and promoting the welfare and safety of our students. We expect all staff members to share and uphold this commitment. Please note that the College does not have a sponsorship licence. We are therefore unable to consider applicants who do not have the right to work in the UK. We reserve the right to close a position once sufficient suitable applications have been received to form a shortlist. Early application is therefore encouraged.
Dec 15, 2025
Full time
About The Role and Person Capel Manor College - London's only specialist land-based college - is looking for a dedicated and dynamic Careers Advisor to join our team. This is an exciting opportunity to make a real impact on the futures of our students, working across our London campuses to deliver high-quality, impartial careers education, information, advice, and guidance. The Role You will work flexibly across all sites, engaging with prospective and current students to inspire and guide them towards fulfilling education, training, and employment pathways. You'll design and deliver innovative careers interventions - including one-to-one guidance, workshops, and events - ensuring our provision meets all eight Gatsby Benchmarks and supports our learners in making informed decisions about their future. This is a cross college role. Key Responsibilities Deliver a comprehensive programme of careers advice and guidance aligned with Gatsby Benchmarks, Ofsted, and Matrix standards. Provide personalised one-to-one guidance, group workshops, and careers events for students from enrolment through to progression. Support UCAS applications and progression to higher education, apprenticeships, or employment. Maintain and promote up-to-date careers resources, including online tools and labour market information. Work collaboratively with curriculum teams, employers, and external agencies to enhance our careers offer. About You We're looking for someone who is passionate about helping others achieve their potential and can bring energy, creativity, and professionalism to the role. You will have: A Level 6 Diploma in Careers Guidance and Development/QCG/DipCG (or working towards). Experience in providing advice and guidance in an educational setting. Knowledge of UCAS, Gatsby Benchmarks, and the HE/FE landscape. Excellent communication, organisational, and interpersonal skills. A commitment to safeguarding, equality, and diversity. Why Join Us? Work in a supportive, specialist college environment with a strong community ethos. Contribute to transforming lives through education and skills. Access to continuous professional development. Travel across varied, inspiring campuses in London. About the College Over the last 50 years, Capel Manor College has helped thousands of school leavers and adults achieve their dream of working with animals, plants and the environment. As London's environmental college, the College plays a vital role in the green agenda for the capital, equipping the next generation of land-based sector workers with the skills and knowledge needed to preserve and protect London's wildlife, national parks and green spaces. Capel Manor College offers excellent staff benefits. These include generous annual leave, access to a defined pension scheme, retail and leisure discounts and access to an online GP. For further information on staff benefits, please click here. At Capel Manor College, we are dedicated to creating and promoting an equal, diverse, and inclusive workforce that empowers all employees to reach their full potential. We strive for a truly representative workforce and welcome applications from all sections of the community. Additionally, we are firmly committed to safeguarding and promoting the welfare and safety of our students. We expect all staff members to share and uphold this commitment. Please note that the College does not have a sponsorship licence. We are therefore unable to consider applicants who do not have the right to work in the UK. We reserve the right to close a position once sufficient suitable applications have been received to form a shortlist. Early application is therefore encouraged.
Retail Advisor Working Hours - 20 hours per week, over 4/5 days, including Saturday and Sunday. Location - Colchester Trinity Square £13.12 p/h plus 20% on target commission. At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success. Resilience isn't just a trait, it's a superpower. Whether you've navigated life's challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we're looking for. Adaptability is key. In a world that's always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you'll fit right in. You don't need retail experience - just the drive to succeed and the confidence to be yourself. We'll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise. What's in it for you? £13.12 per hour + 20% on-target commission - rewarding your performance and drive 24/7 Online GP access for you and your immediate family - because your wellbeing matters Market-leading paid carer's leave - supporting you when your loved ones need you most Equal family leave - 18 weeks full pay and 8 weeks half pay for all new parents Massive discounts on EE & BT products - saving you hundreds every year Career development support - carve your own path with training and progression opportunities Season Ticket Travel Loan - making your commute more affordable Volunteering days - give back to your community with paid time off Optional Private Healthcare and Dental - extra peace of mind for you and your family At EE, you'll find more than just a job - you'll find a team that values your resilience, supports your growth, and celebrates your success. Ready to turn your strengths into a rewarding career? Apply today.
Dec 15, 2025
Full time
Retail Advisor Working Hours - 20 hours per week, over 4/5 days, including Saturday and Sunday. Location - Colchester Trinity Square £13.12 p/h plus 20% on target commission. At EE we see opportunity, an opportunity to help our customers connect to the most important moments of their lives. We believe that the qualities that make you unique are the very ones that help you thrive in a fast-paced, customer-focused environment where every interaction matters. Our stores are places where individuality is celebrated, and where your ability to adapt, connect, be resilient and persevere can lead to real success. Resilience isn't just a trait, it's a superpower. Whether you've navigated life's challenges, juggled family responsibilities, or thrived in tough situations, you already have the skills to succeed as a Retail Advisor. Your ability to stay calm under pressure, think on your feet, drive towards targets and build genuine relationships is exactly what we're looking for. Adaptability is key. In a world that's always changing, we need people who are curious, quick to learn, and ready to grow. If you enjoy asking questions, learning about people, and helping them find the right solutions, you'll fit right in. You don't need retail experience - just the drive to succeed and the confidence to be yourself. We'll provide all the training you need to become the face of our brand, helping customers every day with energy, empathy, and expertise. What's in it for you? £13.12 per hour + 20% on-target commission - rewarding your performance and drive 24/7 Online GP access for you and your immediate family - because your wellbeing matters Market-leading paid carer's leave - supporting you when your loved ones need you most Equal family leave - 18 weeks full pay and 8 weeks half pay for all new parents Massive discounts on EE & BT products - saving you hundreds every year Career development support - carve your own path with training and progression opportunities Season Ticket Travel Loan - making your commute more affordable Volunteering days - give back to your community with paid time off Optional Private Healthcare and Dental - extra peace of mind for you and your family At EE, you'll find more than just a job - you'll find a team that values your resilience, supports your growth, and celebrates your success. Ready to turn your strengths into a rewarding career? Apply today.
Your new company Hays are currently partnered with an international property consultancy who are seeking an Estate Manager to join the team. The role will be focussing on supporting the Property Management function across Commercial, Mixed-Use, Industrial and Retail assets. The core function of the role is to provide strategic advice and administrative support across the full service. Your new role Handle landlord enquiries and lease compliance. Maintain regular communication with tenants and coordinate quarterly meetings. Manage sublet estates and resolve third-party issues. Plan, conduct, and report property inspections; keep property files updated. Ensure accurate data management and reporting on client property systems. Oversee specialist service providers and review expert reports. Perform routine Lease Advisory and Agency tasks. Monitor and update client helpdesk. Manage contractor performance and service delivery. Support premises planning and development. Collate and report Health & Safety and environmental data; investigate accidents and assist with insurance claims. Process invoices and ensure compliance with statutory health, safety, fire, and hygiene requirements. Line manage an administrator and work flexibly as part of a team. What you'll need to succeed MUST HAVE - MRICS with 2+ PQE experience Leadership and team-leading skills Ability to manage multiple Projects What you'll get in return Salary ranging from £55,000 - £70,000 depending on experience Additional Package, Benefits and Annual Bonus Join a market leading team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Dec 15, 2025
Full time
Your new company Hays are currently partnered with an international property consultancy who are seeking an Estate Manager to join the team. The role will be focussing on supporting the Property Management function across Commercial, Mixed-Use, Industrial and Retail assets. The core function of the role is to provide strategic advice and administrative support across the full service. Your new role Handle landlord enquiries and lease compliance. Maintain regular communication with tenants and coordinate quarterly meetings. Manage sublet estates and resolve third-party issues. Plan, conduct, and report property inspections; keep property files updated. Ensure accurate data management and reporting on client property systems. Oversee specialist service providers and review expert reports. Perform routine Lease Advisory and Agency tasks. Monitor and update client helpdesk. Manage contractor performance and service delivery. Support premises planning and development. Collate and report Health & Safety and environmental data; investigate accidents and assist with insurance claims. Process invoices and ensure compliance with statutory health, safety, fire, and hygiene requirements. Line manage an administrator and work flexibly as part of a team. What you'll need to succeed MUST HAVE - MRICS with 2+ PQE experience Leadership and team-leading skills Ability to manage multiple Projects What you'll get in return Salary ranging from £55,000 - £70,000 depending on experience Additional Package, Benefits and Annual Bonus Join a market leading team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Your new company Hays are currently partnered with an international property consultancy who are seeking an Estate Manager to join the team. The role will be focussing on supporting the Property Management function across Commercial, Mixed-Use, Industrial and Retail assets. The core function of the role is to provide strategic advice and administrative support across the full service. Your new role Handle landlord enquiries and lease compliance. Maintain regular communication with tenants and coordinate quarterly meetings. Manage sublet estates and resolve third-party issues. Plan, conduct, and report property inspections; keep property files updated. Ensure accurate data management and reporting on client property systems. Oversee specialist service providers and review expert reports. Perform routine Lease Advisory and Agency tasks. Monitor and update client helpdesk. Manage contractor performance and service delivery. Support premises planning and development. Collate and report Health & Safety and environmental data; investigate accidents and assist with insurance claims. Process invoices and ensure compliance with statutory health, safety, fire, and hygiene requirements. Line manage an administrator and work flexibly as part of a team. What you'll need to succeed MUST HAVE - MRICS with 2+ PQE experience Leadership and team-leading skills Ability to manage multiple Projects What you'll get in return Salary ranging from £55,000 - £70,000 depending on experience Additional Package, Benefits and Annual Bonus Join a market leading team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Dec 15, 2025
Full time
Your new company Hays are currently partnered with an international property consultancy who are seeking an Estate Manager to join the team. The role will be focussing on supporting the Property Management function across Commercial, Mixed-Use, Industrial and Retail assets. The core function of the role is to provide strategic advice and administrative support across the full service. Your new role Handle landlord enquiries and lease compliance. Maintain regular communication with tenants and coordinate quarterly meetings. Manage sublet estates and resolve third-party issues. Plan, conduct, and report property inspections; keep property files updated. Ensure accurate data management and reporting on client property systems. Oversee specialist service providers and review expert reports. Perform routine Lease Advisory and Agency tasks. Monitor and update client helpdesk. Manage contractor performance and service delivery. Support premises planning and development. Collate and report Health & Safety and environmental data; investigate accidents and assist with insurance claims. Process invoices and ensure compliance with statutory health, safety, fire, and hygiene requirements. Line manage an administrator and work flexibly as part of a team. What you'll need to succeed MUST HAVE - MRICS with 2+ PQE experience Leadership and team-leading skills Ability to manage multiple Projects What you'll get in return Salary ranging from £55,000 - £70,000 depending on experience Additional Package, Benefits and Annual Bonus Join a market leading team What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
I am proud to be partnering with Burberry who are seeking an ER Expert to join their busy team. This is a Leeds based role. Employee Relations Manager - Complex Cases & Change Management Leeds City Centre (Hybrid - 3 days per week in office) Salary: Competitive Purpose The Employee Relations Manager - Complex Cases & Change Management will take the lead on managing high-risk and complex employee relations matters, acting as a trusted advisor to leaders and senior stakeholders. This role is critical in shaping and delivering Burberry's ER strategy in alignment with their People Strategy and Burberry Forward. You will play a key role in driving change programmes, ensuring sensitive cases are managed effectively, and embedding strong ER frameworks across the organisation. Key Responsibilities Complex Case Management & Escalations - Lead the resolution of complex and high-risk employee relations cases (disciplinary, performance, conduct, and Burberry Confidential). - Provide expert risk assessment, mitigation strategies, and advice on employment law implications in collaboration with internal legal teams. - Ensure cases are managed in line with legal frameworks, Burberry policies, and commercial needs. - Take a lead role in high-profile investigations, delivering comprehensive reports and business recommendations to senior stakeholders. Stakeholder Engagement - Act as a trusted advisor to senior leaders and HR Business Partners on sensitive ER matters. - Influence decision-making by delivering pragmatic, legally sound, and commercially focused advice. - Build strong partnerships with Employee Services, B:Managers Advisory Service, HRBPs, and Centres of Expertise. Change Programme Delivery - Manage the design and delivery of ER-related change programmes, including restructures, consultations, and legislative updates. - Provide ER leadership on business transformation projects and organisational redesigns. - Support leaders through change with clear communication strategies, robust ER frameworks, and proactive risk management. - Analyse ER trends, identify systemic issues, and develop preventative strategies with HRBPs and COEs. - Contribute to policy development and lead initiatives to build line manager capability. Skills & Experience - Proven experience in employee relations management, ideally across multiple sectors (manufacturing, corporate, and retail). - Strong knowledge of UK employment law and HR best practice; knowledge of wider EMEIA jurisdictions is advantageous. - Demonstrated success in managing and resolving complex, high-profile cases. - Exceptional communication, influencing, and stakeholder management skills. - Proven ability to lead complex investigations with sensitivity and professionalism. - Experience supporting or leading large-scale organisational change or transformation programmes. - Strong analytical and problem-solving skills with the ability to balance legal, commercial, and operational considerations. - Resilient and confident in challenging and guiding leaders through complex risk scenarios. Please apply if you the skills and experience this is a great opportunity to work for an iconic brand. JBRP1_UKTJ
Dec 15, 2025
Full time
I am proud to be partnering with Burberry who are seeking an ER Expert to join their busy team. This is a Leeds based role. Employee Relations Manager - Complex Cases & Change Management Leeds City Centre (Hybrid - 3 days per week in office) Salary: Competitive Purpose The Employee Relations Manager - Complex Cases & Change Management will take the lead on managing high-risk and complex employee relations matters, acting as a trusted advisor to leaders and senior stakeholders. This role is critical in shaping and delivering Burberry's ER strategy in alignment with their People Strategy and Burberry Forward. You will play a key role in driving change programmes, ensuring sensitive cases are managed effectively, and embedding strong ER frameworks across the organisation. Key Responsibilities Complex Case Management & Escalations - Lead the resolution of complex and high-risk employee relations cases (disciplinary, performance, conduct, and Burberry Confidential). - Provide expert risk assessment, mitigation strategies, and advice on employment law implications in collaboration with internal legal teams. - Ensure cases are managed in line with legal frameworks, Burberry policies, and commercial needs. - Take a lead role in high-profile investigations, delivering comprehensive reports and business recommendations to senior stakeholders. Stakeholder Engagement - Act as a trusted advisor to senior leaders and HR Business Partners on sensitive ER matters. - Influence decision-making by delivering pragmatic, legally sound, and commercially focused advice. - Build strong partnerships with Employee Services, B:Managers Advisory Service, HRBPs, and Centres of Expertise. Change Programme Delivery - Manage the design and delivery of ER-related change programmes, including restructures, consultations, and legislative updates. - Provide ER leadership on business transformation projects and organisational redesigns. - Support leaders through change with clear communication strategies, robust ER frameworks, and proactive risk management. - Analyse ER trends, identify systemic issues, and develop preventative strategies with HRBPs and COEs. - Contribute to policy development and lead initiatives to build line manager capability. Skills & Experience - Proven experience in employee relations management, ideally across multiple sectors (manufacturing, corporate, and retail). - Strong knowledge of UK employment law and HR best practice; knowledge of wider EMEIA jurisdictions is advantageous. - Demonstrated success in managing and resolving complex, high-profile cases. - Exceptional communication, influencing, and stakeholder management skills. - Proven ability to lead complex investigations with sensitivity and professionalism. - Experience supporting or leading large-scale organisational change or transformation programmes. - Strong analytical and problem-solving skills with the ability to balance legal, commercial, and operational considerations. - Resilient and confident in challenging and guiding leaders through complex risk scenarios. Please apply if you the skills and experience this is a great opportunity to work for an iconic brand. JBRP1_UKTJ
Are you an ACA or ACCA qualified Audit & Accounts Senior Manager / General Practice Senior Manager with strong experience of mainly audit, but also accounts and tax assignments, looking to upgrade to a Top 30 practice where you can carry out a high profile and varied new general practice role split between audit assignments (50 %) and statutory accounts preparations, tax returns as well as advisory based projects (50 %)? Are you keen to gain exposure to a mixed portfolio of clients with sectors such as financial services, technology, property, real estate, media, entertainment, retail, renewable energy and professional practices? If so this medium size Top 30 firm based in Zone 1 Central London (City location), with a growing and very successful Audit and Accounts Department is looking to expand and recruit an ambitious new Audit & Accounts Senior Manager / General Practice Senior Manager to join the team due to many impressive new business wins from larger competitors. Reporting directly to Partner level, your role will be varied and include managing a large portfolio of mixed clients, being the main point of contact for clients, being responsible for managing the audit process from start to finish, reviewing various accounts and tax based assignments including consolidations, advisory assignments for clients and playing a large part in new business development to bring in new clients and work. Your role will be varied, challenging, yet hugely enjoyable. The firm also offers flexible working / hybrid working for all staff and you can work 2 days a week from home, as well as flexible start / finish times. To be considered for this new role (December 2025) you must be a qualified ACA / ACCA Audit & Accounts Senior Manager or a Manager looking to step up to Senior Manager grade. You must have at least 5 years PQE, a strong exam record in your professional exams and your current role must be at least 50 % audit based. As well as audit, you must have experience of statutory accounts assignments and ideally tax returns. You must be professional, dedicated to your career and looking to upgrade to a very good quality Top 30 firm to assume a varied, challenging yet highly rewarding position with great learning and progression opportunities on offer. This modern international practice based in a prime location in Central London is growing at a rapid rate, particularly their expanding Audit and Accounts department. They are winning a large volume of new clients from many of their competitors and can offer you the chance to work on and advise many interesting London and international based clients. Their client base is varied and includes all industries from large listed companies to smaller SME / OMB clients. Promotional prospects are very strong and you will be given every opportunity to progress to Director grade in a short space of time. Overall this is an excellent opportunity for a fully qualified Audit & Accounts Senior Manager with at least 5 years PQE or more, to join a growing entrepreneurial practice and carry out a high profile and rewarding new advisory based position.
Dec 15, 2025
Full time
Are you an ACA or ACCA qualified Audit & Accounts Senior Manager / General Practice Senior Manager with strong experience of mainly audit, but also accounts and tax assignments, looking to upgrade to a Top 30 practice where you can carry out a high profile and varied new general practice role split between audit assignments (50 %) and statutory accounts preparations, tax returns as well as advisory based projects (50 %)? Are you keen to gain exposure to a mixed portfolio of clients with sectors such as financial services, technology, property, real estate, media, entertainment, retail, renewable energy and professional practices? If so this medium size Top 30 firm based in Zone 1 Central London (City location), with a growing and very successful Audit and Accounts Department is looking to expand and recruit an ambitious new Audit & Accounts Senior Manager / General Practice Senior Manager to join the team due to many impressive new business wins from larger competitors. Reporting directly to Partner level, your role will be varied and include managing a large portfolio of mixed clients, being the main point of contact for clients, being responsible for managing the audit process from start to finish, reviewing various accounts and tax based assignments including consolidations, advisory assignments for clients and playing a large part in new business development to bring in new clients and work. Your role will be varied, challenging, yet hugely enjoyable. The firm also offers flexible working / hybrid working for all staff and you can work 2 days a week from home, as well as flexible start / finish times. To be considered for this new role (December 2025) you must be a qualified ACA / ACCA Audit & Accounts Senior Manager or a Manager looking to step up to Senior Manager grade. You must have at least 5 years PQE, a strong exam record in your professional exams and your current role must be at least 50 % audit based. As well as audit, you must have experience of statutory accounts assignments and ideally tax returns. You must be professional, dedicated to your career and looking to upgrade to a very good quality Top 30 firm to assume a varied, challenging yet highly rewarding position with great learning and progression opportunities on offer. This modern international practice based in a prime location in Central London is growing at a rapid rate, particularly their expanding Audit and Accounts department. They are winning a large volume of new clients from many of their competitors and can offer you the chance to work on and advise many interesting London and international based clients. Their client base is varied and includes all industries from large listed companies to smaller SME / OMB clients. Promotional prospects are very strong and you will be given every opportunity to progress to Director grade in a short space of time. Overall this is an excellent opportunity for a fully qualified Audit & Accounts Senior Manager with at least 5 years PQE or more, to join a growing entrepreneurial practice and carry out a high profile and rewarding new advisory based position.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 15, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 15, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 15, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. YOUR IMPACT Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails?We're looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and teams. What you'll do Reporting to the Head of Delivery, you will help deliver the strategic action plans and key business tactics that supports the direction of our teams by developing vision, setting high standards, achieving service level agreements and communicating ideas Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and professional customer support, balanced with consistent achievement of standard business objectives Formulate Customer contact strategy in partnership with the call centre leadership team Coordinate customer service operations and develop customer retention strategies Serves as a SME and coach for sound retail deposit practices Ensuring compliance against our regularity and firm responsibilities. Prioritizes work assignments from multiple channels as a resource allocator Ensures that continuity is maintained to guarantee quality resolution of customer enquiries across all Marcus products Employs principles and techniques as defined in the quality audit criteria, and develops and implements quality assurance standards, processes, and controls Collaborates across all locations to maintain continuity across the brand through all Marcus customer interactions; Call Centre, Operations, Complaints, Support, Workforce and Training Produces concise performance reports and analyses for senior management Works closely with Business Risk team to identify key controls and escalation procedures. Pro-actively identifies any new issues or risks and works to ensure suitable controls are in place Drives improvements in business processes and ensures optimal resource utilization and audit compliant administrative process and strategy Works closely with cross functional partners to ensure collaboration and process efficiencies are maintained Responsible for setting the strategic business plan and goals for the Marcus UK Customer Care team, to ensure alignment with and support of the business strategy for the UK Consumer business. Responsible for setting high standards, with clear strategies to achieve service level agreements Management of an growing team (currently approx. 100 headcount), including two senior Direct Reports Partner with Engineering to oversee the implementation of technology solutions to support Customers and Operations efficiencies Manage contracts and relationships with customers, vendors, partners and other stakeholders for Operations vendors Produce concise performance reports and analyses for senior management Mentor and motivate teams to achieve productivity and engagement Ensure a diverse and inclusive environment which nurtures and develops talent REQUIREMENTS Proven experience in leading Call Centre and/or Operational teams, with a minimum of 5 years in a management/senior management role Ability to create a positive team working environment that supports the retention & development of great customer service agents. Demonstrable experience in coaching teams to achieve expected KPI's using recognised coaching models to achieve this. You will be a self-directed team player, ability to drive high performance and work independently or in a team-oriented and fast paced environment Proven ability to lead by example, with a positive attitude Excellent communication and interpersonal skills Good analytical and problem-solving skills Proven delivery of excellent customer experience and advocacy Strong customer focus and a good telephone manner Good leadership skills and the ability to motivate and develop staff A desire to help others work towards targets and develop their skills Ability to set, meet and exceed targets Ability to manage change ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
Dec 15, 2025
Full time
OUR IMPACT Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. YOUR IMPACT Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails?We're looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and teams. What you'll do Reporting to the Head of Delivery, you will help deliver the strategic action plans and key business tactics that supports the direction of our teams by developing vision, setting high standards, achieving service level agreements and communicating ideas Be responsible and accountable for maintaining an environment with intense focus on customer satisfaction/advocacy and professional customer support, balanced with consistent achievement of standard business objectives Formulate Customer contact strategy in partnership with the call centre leadership team Coordinate customer service operations and develop customer retention strategies Serves as a SME and coach for sound retail deposit practices Ensuring compliance against our regularity and firm responsibilities. Prioritizes work assignments from multiple channels as a resource allocator Ensures that continuity is maintained to guarantee quality resolution of customer enquiries across all Marcus products Employs principles and techniques as defined in the quality audit criteria, and develops and implements quality assurance standards, processes, and controls Collaborates across all locations to maintain continuity across the brand through all Marcus customer interactions; Call Centre, Operations, Complaints, Support, Workforce and Training Produces concise performance reports and analyses for senior management Works closely with Business Risk team to identify key controls and escalation procedures. Pro-actively identifies any new issues or risks and works to ensure suitable controls are in place Drives improvements in business processes and ensures optimal resource utilization and audit compliant administrative process and strategy Works closely with cross functional partners to ensure collaboration and process efficiencies are maintained Responsible for setting the strategic business plan and goals for the Marcus UK Customer Care team, to ensure alignment with and support of the business strategy for the UK Consumer business. Responsible for setting high standards, with clear strategies to achieve service level agreements Management of an growing team (currently approx. 100 headcount), including two senior Direct Reports Partner with Engineering to oversee the implementation of technology solutions to support Customers and Operations efficiencies Manage contracts and relationships with customers, vendors, partners and other stakeholders for Operations vendors Produce concise performance reports and analyses for senior management Mentor and motivate teams to achieve productivity and engagement Ensure a diverse and inclusive environment which nurtures and develops talent REQUIREMENTS Proven experience in leading Call Centre and/or Operational teams, with a minimum of 5 years in a management/senior management role Ability to create a positive team working environment that supports the retention & development of great customer service agents. Demonstrable experience in coaching teams to achieve expected KPI's using recognised coaching models to achieve this. You will be a self-directed team player, ability to drive high performance and work independently or in a team-oriented and fast paced environment Proven ability to lead by example, with a positive attitude Excellent communication and interpersonal skills Good analytical and problem-solving skills Proven delivery of excellent customer experience and advocacy Strong customer focus and a good telephone manner Good leadership skills and the ability to motivate and develop staff A desire to help others work towards targets and develop their skills Ability to set, meet and exceed targets Ability to manage change ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 15, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Base Salary of £25,000.00-£27,000.00 plus performance bonus potential of up to £6200 (OTE £33,200) About Us Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring, we have 9 showrooms across the UK, with a Head Office based in Loughborough. We are a passionate bunch who love to offer our customers the highest quality flooring, with exceptiona click apply for full job details
Dec 15, 2025
Full time
Base Salary of £25,000.00-£27,000.00 plus performance bonus potential of up to £6200 (OTE £33,200) About Us Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring, we have 9 showrooms across the UK, with a Head Office based in Loughborough. We are a passionate bunch who love to offer our customers the highest quality flooring, with exceptiona click apply for full job details
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 15, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 15, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 15, 2025
Full time
Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You'll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you'll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we're not just offering you a role-we're offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities Collaboration across multiple digital channels to personalise each interaction with a customer. Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support. Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently. Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time. Support teams within the business operations function as needed, including risk management, compliance and collections. Comply with all regulatory requirements and internal policies related to customer care. To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations To meet the needs of stakeholders/ customers through specialist advice and support Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. Likely to have responsibility for specific processes within a team They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team. Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams. Check work of colleagues within team to meet internal and stakeholder requirements. Provide specialist advice and support pertaining to own work area. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams. Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise. Make judgements based on practise and previous experience. Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures. Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements. Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
A leading foreign exchange provider in Edinburgh is seeking a Store Manager to lead their Waverley store. This permanent full-time role requires managing a team of Sales Advisors to deliver outstanding customer service and achieve sales targets. Candidates should have significant supervisory experience, ideally in a cash handling environment, and be able to coach and motivate their team effectively. A flexible approach to working hours is required, including some weekends.
Dec 15, 2025
Full time
A leading foreign exchange provider in Edinburgh is seeking a Store Manager to lead their Waverley store. This permanent full-time role requires managing a team of Sales Advisors to deliver outstanding customer service and achieve sales targets. Candidates should have significant supervisory experience, ideally in a cash handling environment, and be able to coach and motivate their team effectively. A flexible approach to working hours is required, including some weekends.
As one of the UK's largest independent foreign exchange providers, Currency Exchange Corporation Ltd (CEC Ltd), part of the Fexco Group, is a leading provider of complete foreign exchange services. Since it was established in 1996, CEC Ltd has been driven by a spirit of innovation and focus on customer experience in the provision of travel money. CEC Ltd is currently recruiting for a Store Manager to take the lead at our Waverley store in Edinburgh. This is a permanent full time role, working 37.5 hours per week across 5 days out of 7. This will include some weekends so you'll need a flexible approach to your working hours. Job Purpose To manage a small team of Sales Advisors, ensuring that they deliver superior customer service and to actively lead and support the team in achieving its sales targets. Main Responsibilities Supervising a bureau team to achieve and exceed sales targets and objectives through the delivery of excellent customer service. Developing, leading and managing a small team ensuring the highest standards of presentation are maintained and staff are fully trained on all aspects of the role. Managing rotas to ensure staff levels reflect customer needs. Dealing professionally and knowledgeably with all customer complaints/queries to ensure a satisfactory conclusion is met. Ensuring all Company policies are adhered to including Health and Safety, AML and Security, and ensure all employees are fully briefed and educated on any changes in policies or procedures. Undertaking marketing initiatives, to promote the Bureau and increase brand awareness. Qualifications / Experience Required Demonstrable supervisory experience ideally obtained in a cash handling environment. Excellent customer service experience is essential and experience with foreign currencies is desirable. Competencies Required Demonstrable superior customer service skills with the ability to coach others to adopt these principles. A good leader with a proven ability to lead, motivate and develop a team of Sales Advisors. Numerate, with good business acumen and strong attention to detail. Comfortable communicating across all levels both within the business, and with external customers and suppliers. Must be flexible and have a can do attitude and approach.
Dec 15, 2025
Full time
As one of the UK's largest independent foreign exchange providers, Currency Exchange Corporation Ltd (CEC Ltd), part of the Fexco Group, is a leading provider of complete foreign exchange services. Since it was established in 1996, CEC Ltd has been driven by a spirit of innovation and focus on customer experience in the provision of travel money. CEC Ltd is currently recruiting for a Store Manager to take the lead at our Waverley store in Edinburgh. This is a permanent full time role, working 37.5 hours per week across 5 days out of 7. This will include some weekends so you'll need a flexible approach to your working hours. Job Purpose To manage a small team of Sales Advisors, ensuring that they deliver superior customer service and to actively lead and support the team in achieving its sales targets. Main Responsibilities Supervising a bureau team to achieve and exceed sales targets and objectives through the delivery of excellent customer service. Developing, leading and managing a small team ensuring the highest standards of presentation are maintained and staff are fully trained on all aspects of the role. Managing rotas to ensure staff levels reflect customer needs. Dealing professionally and knowledgeably with all customer complaints/queries to ensure a satisfactory conclusion is met. Ensuring all Company policies are adhered to including Health and Safety, AML and Security, and ensure all employees are fully briefed and educated on any changes in policies or procedures. Undertaking marketing initiatives, to promote the Bureau and increase brand awareness. Qualifications / Experience Required Demonstrable supervisory experience ideally obtained in a cash handling environment. Excellent customer service experience is essential and experience with foreign currencies is desirable. Competencies Required Demonstrable superior customer service skills with the ability to coach others to adopt these principles. A good leader with a proven ability to lead, motivate and develop a team of Sales Advisors. Numerate, with good business acumen and strong attention to detail. Comfortable communicating across all levels both within the business, and with external customers and suppliers. Must be flexible and have a can do attitude and approach.
A leading financial services provider is seeking a Customer Experience Advisor for their Guildford Branch. The role involves engaging with customers in person and over the phone, assisting with transactions and inquiries. Candidates should possess strong communication skills and have a genuine desire to provide top-tier customer service. This position offers a competitive salary, flexible working hours, and numerous benefits that emphasize personal growth and development.
Dec 15, 2025
Full time
A leading financial services provider is seeking a Customer Experience Advisor for their Guildford Branch. The role involves engaging with customers in person and over the phone, assisting with transactions and inquiries. Candidates should possess strong communication skills and have a genuine desire to provide top-tier customer service. This position offers a competitive salary, flexible working hours, and numerous benefits that emphasize personal growth and development.
