We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Role Overview The Channel Expansion Manager will build a channel fit for 2030 for the entire EMEA region. The channel will evolve to be a smaller group of larger partners that lead with pre-built industry best practice solutions accelerating sales & deployment. The Channel Expansion Manager will own, for assigned MU(s), re activation of so called dormant partners. SAP has tended to only focus on the top % of partners which has resulted in a large group of previously successful partners gradually decreasing their SAP focus. Many of these partners still have SAP service & sales skills and we believe can be "spun up" rapidly to become the next successful partner. The SAP value proposition is vastly enhanced since the prior engagement of the dormant partners, with the advent of Indirect by default in Corporate for NN and Partner Driven being wholly indirect. Plus business development investments directly with SAP and a significant rebate opportunity to reward investments and success. These new developments will allow SAP to address "dormant" partners effectively in what is a net new sales activity to persuade them to re invest with SAP. This role will be aligned to the regional & MU recruitment and capacity plans thus ensuring maximum market coverage. Coverage will be secured by reactivation of partners filling solution, geo or industry gaps. The role requires a hunter mind set and is ideal for a sales team member who wishes to take advantage of SAP move to a partner dominated business using their existing skills to help the partner organization in its mission to provide an effective, proactive sales Channel to SAP. Responsibilities Orchestration & tracking of all reactivation activities with assigned MU(s) to develop a target list that addresses MU need for capacity increase, typically based upon gaps in industry expertise or unused PD territory capacity. Helping to develop the dormant reactivation plan & methodology. Assisting in one few/many communications activities towarm partners up. Engage with identified dormant partners, if currently managed then with the SPM, to discuss & understand from each partner why their SAP investment has ceased or diminished. Develop an individual commercial business case for each target partners using their own KPIs to justify the profitability of the SAP practice securing re investment. Sell the new SAP proposition securing partner commitment to pre defined actions that "open the door" to your focus and SAP investment to reactivate. Leverage regional PES executives to assist in partner CEO meetings and as executive sponsorship as desired. Reviews and consults on long term technology and business strategy planning with identified partners. Articulate the SAP strategy including partner cloud economics, partner ROI, and advise the partner on investments into various solutions; and present SAP opportunities (i.e. new product, new solutions area) in financial terms including potential revenue, required partner investment, break even, and return on investment to gain partner adoption. Identifies areas for co innovation (development of packaged solutions) and orchestrates co innovation projects with the Partner Excellent Center team in WW PES. Orchestrate partner consumption tailored programs that are designed to accelerate partners re integration with SAP and its sales force. Coach partner executives and sale leaders such that partner sales approach leads with pre developed packaged solutions closing the previously identified coverage gaps. Orchestrate partner utilizing SAP DF (Demand Generation) funding and attendance at Blitz events to create pipeline for partner solutions. Work with partner on identified, and registered, SAP sales opportunities ensuring integration of SAP sellers where appropriate, correct behavior from partner & seller leading first closed transactions. Develop win stories, some strategic wins with Communications assistance, and distribute amongst relevant teams such as sales to promote your partners success and make a hero of aligned SAP sellers. Qualifications 5+ years of business experience in Sales working with partners or Channel Sales. Demonstrable ability to work in multi national, multi cultural environments such as Continental Europe, Middle East and Africa. Demonstratable ability & experience at engaging at SAP MU. Demonstrated partnering skills including C level in multi national partners. The ability to "sell" ideas and influence Partner Executives. Strong Business Acumen to discuss Business Models and develop winning Business Plan with Partners. Ability to constructively challenge Partners towards adopting new ways of driving business success embracing SAP strategy. Understanding of competitive environment. Experience of SAP's public cloud offering and demonstrable knowledge of using it as a platform for development of partner packages. Strong knowledge of the complete SAP offering. Exceptional communication and presentation skills. Business level English: Fluent. Local language: None required. Degree level or equivalent. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 444308 Work Area: Sales Expected Travel: 0 - 30% Career Status: Professional Employment Type: Regular Full Time Additional Locations:
Apr 02, 2026
Full time
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Role Overview The Channel Expansion Manager will build a channel fit for 2030 for the entire EMEA region. The channel will evolve to be a smaller group of larger partners that lead with pre-built industry best practice solutions accelerating sales & deployment. The Channel Expansion Manager will own, for assigned MU(s), re activation of so called dormant partners. SAP has tended to only focus on the top % of partners which has resulted in a large group of previously successful partners gradually decreasing their SAP focus. Many of these partners still have SAP service & sales skills and we believe can be "spun up" rapidly to become the next successful partner. The SAP value proposition is vastly enhanced since the prior engagement of the dormant partners, with the advent of Indirect by default in Corporate for NN and Partner Driven being wholly indirect. Plus business development investments directly with SAP and a significant rebate opportunity to reward investments and success. These new developments will allow SAP to address "dormant" partners effectively in what is a net new sales activity to persuade them to re invest with SAP. This role will be aligned to the regional & MU recruitment and capacity plans thus ensuring maximum market coverage. Coverage will be secured by reactivation of partners filling solution, geo or industry gaps. The role requires a hunter mind set and is ideal for a sales team member who wishes to take advantage of SAP move to a partner dominated business using their existing skills to help the partner organization in its mission to provide an effective, proactive sales Channel to SAP. Responsibilities Orchestration & tracking of all reactivation activities with assigned MU(s) to develop a target list that addresses MU need for capacity increase, typically based upon gaps in industry expertise or unused PD territory capacity. Helping to develop the dormant reactivation plan & methodology. Assisting in one few/many communications activities towarm partners up. Engage with identified dormant partners, if currently managed then with the SPM, to discuss & understand from each partner why their SAP investment has ceased or diminished. Develop an individual commercial business case for each target partners using their own KPIs to justify the profitability of the SAP practice securing re investment. Sell the new SAP proposition securing partner commitment to pre defined actions that "open the door" to your focus and SAP investment to reactivate. Leverage regional PES executives to assist in partner CEO meetings and as executive sponsorship as desired. Reviews and consults on long term technology and business strategy planning with identified partners. Articulate the SAP strategy including partner cloud economics, partner ROI, and advise the partner on investments into various solutions; and present SAP opportunities (i.e. new product, new solutions area) in financial terms including potential revenue, required partner investment, break even, and return on investment to gain partner adoption. Identifies areas for co innovation (development of packaged solutions) and orchestrates co innovation projects with the Partner Excellent Center team in WW PES. Orchestrate partner consumption tailored programs that are designed to accelerate partners re integration with SAP and its sales force. Coach partner executives and sale leaders such that partner sales approach leads with pre developed packaged solutions closing the previously identified coverage gaps. Orchestrate partner utilizing SAP DF (Demand Generation) funding and attendance at Blitz events to create pipeline for partner solutions. Work with partner on identified, and registered, SAP sales opportunities ensuring integration of SAP sellers where appropriate, correct behavior from partner & seller leading first closed transactions. Develop win stories, some strategic wins with Communications assistance, and distribute amongst relevant teams such as sales to promote your partners success and make a hero of aligned SAP sellers. Qualifications 5+ years of business experience in Sales working with partners or Channel Sales. Demonstrable ability to work in multi national, multi cultural environments such as Continental Europe, Middle East and Africa. Demonstratable ability & experience at engaging at SAP MU. Demonstrated partnering skills including C level in multi national partners. The ability to "sell" ideas and influence Partner Executives. Strong Business Acumen to discuss Business Models and develop winning Business Plan with Partners. Ability to constructively challenge Partners towards adopting new ways of driving business success embracing SAP strategy. Understanding of competitive environment. Experience of SAP's public cloud offering and demonstrable knowledge of using it as a platform for development of partner packages. Strong knowledge of the complete SAP offering. Exceptional communication and presentation skills. Business level English: Fluent. Local language: None required. Degree level or equivalent. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 444308 Work Area: Sales Expected Travel: 0 - 30% Career Status: Professional Employment Type: Regular Full Time Additional Locations:
At Verve, we're expanding what's possible in modern research. We combine the best of Human, Cultural, and Artificial Intelligence to help some of the world's most iconic brands -like Samsung, Unilever, Mars Petcare, and Shell - make faster, smarter decisions. At Verve, we don't bolt AI on, we build in it. Through Verve Vero, our AI-powered platform , we fuse rigour, creativity and next-gen tech to deliver transformative solutions and deeper insight - at scale, on demand, and grounded in human truth. The Role We're looking to build relationships with experienced Senior Consultants / Research Managers/Associate Directors who could grow into / play a leadership role within our Build & Growth Studio - the team responsible for building tailored AI insight solutions for our clients, and managing stakeholder relationships to ensure what we deliver drives real business impact. This role is designed for someone with a strong grounding in commercial insight delivery and client growth leadership - someone already trusted by clients, confident owning complex delivery, and commercially sharp in how work is scoped, delivered and grown. Alongside this core skillset, we're looking for someone who can stretch into technical leadership within an AI-powered delivery environment . Ideally, you'll bring experience or exposure to areas such as AI build architecture, automation, or workflow optimisation . However, we're equally open to candidates who are still building hands-on AI experience but demonstrate clear aptitude, curiosity and ability to bridge that gap quickly . You'll sit at the intersection of client strategy, insight delivery and AI-enabled build , helping shape how we deliver smarter, more scalable solutions - while growing confidence and capability across the team. Key Responsibilities Client Delivery & Commercial Leadership Lead end-to-end delivery of AI-powered Build & Growth Studio work across multiple high-value client accounts. Act as a trusted senior advisor , shaping briefs, guiding clients through AI-enabled approaches, and challenging thinking where needed. Own scoping, resourcing, timelines and budgets , ensuring delivery is commercially sound and profitable. Translate client and business objectives into clear, executable build plans . Identify opportunities to grow client relationships and support new business through pitches and proposals. Technical Delivery & Innovation Familiarity and experience with AI concepts and techniques, such as large language models, machine learning, or Retrieval-Augmented Generation models . Experience or desire to grow capability in using AI to support insight workflow optimisation or automation, looking to develop technical understanding over time Bonus points for: Technical literacy, such as coding or working with APIs Note: We will provide training and guidance in the specific processes and tech underpinning Verve Vero solutions Demonstrate curiosity and lateral thinking , proactively solving problems as we redefine how insight is built and delivered Champion delivery that is smarter, faster and more scalable across the Build Studio. Partner with technical and delivery teams to test, refine and systemise workflows and tools . Drive automation and repeatable delivery approaches to improve efficiency, consistency and margin. Stay close to AI developments , applying them pragmatically to Build Studio delivery. Be comfortable operating in ambiguity , building structure as you go Lead, coach and develop Senior Consultants, Consultants and Associates, building confidence across client leadership and emerging technical capability. Set clear expectations that balance quality, efficiency and commercial discipline . Partner closely with Consultancy and Enablement to deliver joined-up client programmes. Shape Build Studio standards and best practice , acting as a visible role model for curiosity, adaptability and ownership. What We're Looking For: 5-8 years' experience. Direct commercial insight background is valuable but not essential - we also welcome candidates from adjacent fields (e.g. consultancy, creative or tech-driven agencies, marketing, product, UX, or innovation) who bring strong transferable skills Proven experience leading complex client delivery and growing client relationships Strong commercial judgement across scoping, resourcing, margin and profitability Confidence operating as a senior client advisor Exposure to, or strong interest in, AI-powered build environments, automation or technical workflows Evidence of learning fast in new technical or delivery domains A leadership style that builds confidence , capability and momentum in others Strong organisational skills with the ability to manage multiple projects, deadlines, and stakeholders A clear, confident communicator - able to explain complex technical ideas simply and align teams around them A growth mindset - you're comfortable working in fast-moving, ambiguous environments where the model is still evolving UK-based candidate . Able to work from our Manchester or London Hub at least once per week Join Us If you're excited by the potential of AI to change the research landscape and want to be part of a team that's shaping the future, we'd love to hear from you. At Verve you'll have the opportunity to contribute to meaningful projects, expand your insight, management and AI skill set , and grow in a supportive environment that thrives on innovation and impact. By applying to Verve, you acknowledge our use of AI-assisted tools to help screen applications against job-related criteria. All outcomes are reviewed by humans and are not determinative. You can request human review, express your views, or contest any assessment at any time via emailprotected .Full details of the Privacy Notice can be found here:Privacy Notice Discover what its like as part of the team.
Apr 02, 2026
Full time
At Verve, we're expanding what's possible in modern research. We combine the best of Human, Cultural, and Artificial Intelligence to help some of the world's most iconic brands -like Samsung, Unilever, Mars Petcare, and Shell - make faster, smarter decisions. At Verve, we don't bolt AI on, we build in it. Through Verve Vero, our AI-powered platform , we fuse rigour, creativity and next-gen tech to deliver transformative solutions and deeper insight - at scale, on demand, and grounded in human truth. The Role We're looking to build relationships with experienced Senior Consultants / Research Managers/Associate Directors who could grow into / play a leadership role within our Build & Growth Studio - the team responsible for building tailored AI insight solutions for our clients, and managing stakeholder relationships to ensure what we deliver drives real business impact. This role is designed for someone with a strong grounding in commercial insight delivery and client growth leadership - someone already trusted by clients, confident owning complex delivery, and commercially sharp in how work is scoped, delivered and grown. Alongside this core skillset, we're looking for someone who can stretch into technical leadership within an AI-powered delivery environment . Ideally, you'll bring experience or exposure to areas such as AI build architecture, automation, or workflow optimisation . However, we're equally open to candidates who are still building hands-on AI experience but demonstrate clear aptitude, curiosity and ability to bridge that gap quickly . You'll sit at the intersection of client strategy, insight delivery and AI-enabled build , helping shape how we deliver smarter, more scalable solutions - while growing confidence and capability across the team. Key Responsibilities Client Delivery & Commercial Leadership Lead end-to-end delivery of AI-powered Build & Growth Studio work across multiple high-value client accounts. Act as a trusted senior advisor , shaping briefs, guiding clients through AI-enabled approaches, and challenging thinking where needed. Own scoping, resourcing, timelines and budgets , ensuring delivery is commercially sound and profitable. Translate client and business objectives into clear, executable build plans . Identify opportunities to grow client relationships and support new business through pitches and proposals. Technical Delivery & Innovation Familiarity and experience with AI concepts and techniques, such as large language models, machine learning, or Retrieval-Augmented Generation models . Experience or desire to grow capability in using AI to support insight workflow optimisation or automation, looking to develop technical understanding over time Bonus points for: Technical literacy, such as coding or working with APIs Note: We will provide training and guidance in the specific processes and tech underpinning Verve Vero solutions Demonstrate curiosity and lateral thinking , proactively solving problems as we redefine how insight is built and delivered Champion delivery that is smarter, faster and more scalable across the Build Studio. Partner with technical and delivery teams to test, refine and systemise workflows and tools . Drive automation and repeatable delivery approaches to improve efficiency, consistency and margin. Stay close to AI developments , applying them pragmatically to Build Studio delivery. Be comfortable operating in ambiguity , building structure as you go Lead, coach and develop Senior Consultants, Consultants and Associates, building confidence across client leadership and emerging technical capability. Set clear expectations that balance quality, efficiency and commercial discipline . Partner closely with Consultancy and Enablement to deliver joined-up client programmes. Shape Build Studio standards and best practice , acting as a visible role model for curiosity, adaptability and ownership. What We're Looking For: 5-8 years' experience. Direct commercial insight background is valuable but not essential - we also welcome candidates from adjacent fields (e.g. consultancy, creative or tech-driven agencies, marketing, product, UX, or innovation) who bring strong transferable skills Proven experience leading complex client delivery and growing client relationships Strong commercial judgement across scoping, resourcing, margin and profitability Confidence operating as a senior client advisor Exposure to, or strong interest in, AI-powered build environments, automation or technical workflows Evidence of learning fast in new technical or delivery domains A leadership style that builds confidence , capability and momentum in others Strong organisational skills with the ability to manage multiple projects, deadlines, and stakeholders A clear, confident communicator - able to explain complex technical ideas simply and align teams around them A growth mindset - you're comfortable working in fast-moving, ambiguous environments where the model is still evolving UK-based candidate . Able to work from our Manchester or London Hub at least once per week Join Us If you're excited by the potential of AI to change the research landscape and want to be part of a team that's shaping the future, we'd love to hear from you. At Verve you'll have the opportunity to contribute to meaningful projects, expand your insight, management and AI skill set , and grow in a supportive environment that thrives on innovation and impact. By applying to Verve, you acknowledge our use of AI-assisted tools to help screen applications against job-related criteria. All outcomes are reviewed by humans and are not determinative. You can request human review, express your views, or contest any assessment at any time via emailprotected .Full details of the Privacy Notice can be found here:Privacy Notice Discover what its like as part of the team.
Murphy AI is a next-generation debt collection platform powered by artificial intelligence, designed to optimize recovery rates while maintaining respectful and personalized communication. Our advanced automation streamlines the process of collecting overdue invoices for businesses, providing a seamless and effective solution. At Murphy AI, we're tackling one of the toughest challenges in fintech: making debt recovery more efficient, autonomous and scalable. Our AI-powered agents adapt instantly, engaging with debtors across channels like voice, email and sms to maximize results while preserving trust. By combining advanced artificial intelligence with powerful automation, we're setting a new standard for how businesses recover payments. As a fast-growing startup that has already made an impact within less than a year in the market, we are building a talented team to scale our operations and drive our vision forward About the Role We are looking for a VP of Product to own Murphy AI's product direction end-to-end. Your mission is simple and demanding: ensure we build the right products at the right time by defining a clear product vision, strategy, and roadmap grounded in deep customer understanding, strong business judgment, and tight partnership with Engineering. This is a founding-level product leadership role. You will work directly with the founders as a thought partner, being a member of the Leadership Team, shaping long-term strategy, making hard trade-offs explicit, and creating durable competitive advantage. You will set the bar for product excellence and establish the product culture as Murphy AI scales. In Murphy's competitive environment, only the best product wins. Let's make it happen. Responsibilities Own product vision and strategy Define a clear product vision and strategy aligned with Murphy AI's long-term goals. Make explicit trade-offs, set strategic bets, and translate them into a focused, outcome-driven roadmap. Drive product-market fit Ensure a strong fit across core use cases by grounding decisions in customer insight, data, and experimentation. Improve adoption, retention, and customer satisfaction in measurable ways. Deliver outcomes through Product-Engineering partnership Operate as one aligned organization with Engineering. Establish clear ownership and ways of working so teams ship meaningful outcomes predictably, not just features. Embed customer-led decision-making and spread it in our culture Maintain direct contact with customers and ensure customer learning clearly shapes prioritization and roadmap decisions. Requirements Senior product leadership experience Proven experience defining and leading product strategy for scale-ups, high-impact products, ideally in B2B or regulated environments. Strong product judgment Ability to make sound decisions under uncertainty, balancing customer value, business impact, and technical constraints. Customer-obsessed mindset Deep experience using qualitative insight, data, and experimentation to drive product decisions. Execution-focused leader Track record of turning strategy into shipped outcomes through close partnership with Engineering. AI-native curiosity Strong interest in AI-native products and emerging trends, with the ability to translate them into real customer value. Founder-level influence Comfortable working directly with founders, building trust, and challenging assumptions with clarity and credibility. ️ Nice to have Leadership Team experience. What we offer Stock options: Because we all build Murphy together - you'll own a piece of what we're creating. Impact: Be part of our startup journey from day one, playing a key role in our growth and building something meaningful from the ground up. Learning: Continuous development through trainings, knowledge-sharing, and exposure to other top-tier startups in our ecosystem. Hybrid & Flexible: Our default setup is hybrid - 3 days a week at our office, surrounded by a thriving tech scene, and 2 days of remote work. But if there's one thing that defines us, it's flexibility: we trust you to organize your time and space in the way that helps you do your best work. Our Process We believe that hiring is a two-way street: while we get to know you, you also deserve the chance to understand who we are, how we work, and what makes Murphy AI special. Here's what you can expect: 1️ First Interview - Getting to Know You A conversation with a future teammate who's excited to find a new colleague. We'll talk about your story, what drives you, and what you're looking for next-no trick questions, just a genuine exchange. 2️ Second Interview - Deep Dive You'll meet the Hiring Manager and potentially another team member. This is a more technical discussion where we explore your skills in detail, walk through real scenarios, and answer any questions you might have about the role. 3️ Tech Assessment or Business Case A practical exercise to see how you approach challenges similar to those you'd tackle at Murphy. You'll have time to reflect and showcase your thinking-no rush, no surprises. 4️ Coffee at the Office with the Founders Finally, you'll join us in our Barcelona office for a relaxed coffee with the founders and the Hiring Manager. It's the perfect opportunity to experience our culture firsthand and meet more of the team who could soon be your colleagues. To learn more about how we hire and what to expect at every step, feel free to explore our Hiring Guide! We are committed to building a diverse, inclusive, and equitable workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive. We believe that different perspectives drive innovation and success, and we actively foster an environment where all voices are heard and respected.
Apr 01, 2026
Full time
Murphy AI is a next-generation debt collection platform powered by artificial intelligence, designed to optimize recovery rates while maintaining respectful and personalized communication. Our advanced automation streamlines the process of collecting overdue invoices for businesses, providing a seamless and effective solution. At Murphy AI, we're tackling one of the toughest challenges in fintech: making debt recovery more efficient, autonomous and scalable. Our AI-powered agents adapt instantly, engaging with debtors across channels like voice, email and sms to maximize results while preserving trust. By combining advanced artificial intelligence with powerful automation, we're setting a new standard for how businesses recover payments. As a fast-growing startup that has already made an impact within less than a year in the market, we are building a talented team to scale our operations and drive our vision forward About the Role We are looking for a VP of Product to own Murphy AI's product direction end-to-end. Your mission is simple and demanding: ensure we build the right products at the right time by defining a clear product vision, strategy, and roadmap grounded in deep customer understanding, strong business judgment, and tight partnership with Engineering. This is a founding-level product leadership role. You will work directly with the founders as a thought partner, being a member of the Leadership Team, shaping long-term strategy, making hard trade-offs explicit, and creating durable competitive advantage. You will set the bar for product excellence and establish the product culture as Murphy AI scales. In Murphy's competitive environment, only the best product wins. Let's make it happen. Responsibilities Own product vision and strategy Define a clear product vision and strategy aligned with Murphy AI's long-term goals. Make explicit trade-offs, set strategic bets, and translate them into a focused, outcome-driven roadmap. Drive product-market fit Ensure a strong fit across core use cases by grounding decisions in customer insight, data, and experimentation. Improve adoption, retention, and customer satisfaction in measurable ways. Deliver outcomes through Product-Engineering partnership Operate as one aligned organization with Engineering. Establish clear ownership and ways of working so teams ship meaningful outcomes predictably, not just features. Embed customer-led decision-making and spread it in our culture Maintain direct contact with customers and ensure customer learning clearly shapes prioritization and roadmap decisions. Requirements Senior product leadership experience Proven experience defining and leading product strategy for scale-ups, high-impact products, ideally in B2B or regulated environments. Strong product judgment Ability to make sound decisions under uncertainty, balancing customer value, business impact, and technical constraints. Customer-obsessed mindset Deep experience using qualitative insight, data, and experimentation to drive product decisions. Execution-focused leader Track record of turning strategy into shipped outcomes through close partnership with Engineering. AI-native curiosity Strong interest in AI-native products and emerging trends, with the ability to translate them into real customer value. Founder-level influence Comfortable working directly with founders, building trust, and challenging assumptions with clarity and credibility. ️ Nice to have Leadership Team experience. What we offer Stock options: Because we all build Murphy together - you'll own a piece of what we're creating. Impact: Be part of our startup journey from day one, playing a key role in our growth and building something meaningful from the ground up. Learning: Continuous development through trainings, knowledge-sharing, and exposure to other top-tier startups in our ecosystem. Hybrid & Flexible: Our default setup is hybrid - 3 days a week at our office, surrounded by a thriving tech scene, and 2 days of remote work. But if there's one thing that defines us, it's flexibility: we trust you to organize your time and space in the way that helps you do your best work. Our Process We believe that hiring is a two-way street: while we get to know you, you also deserve the chance to understand who we are, how we work, and what makes Murphy AI special. Here's what you can expect: 1️ First Interview - Getting to Know You A conversation with a future teammate who's excited to find a new colleague. We'll talk about your story, what drives you, and what you're looking for next-no trick questions, just a genuine exchange. 2️ Second Interview - Deep Dive You'll meet the Hiring Manager and potentially another team member. This is a more technical discussion where we explore your skills in detail, walk through real scenarios, and answer any questions you might have about the role. 3️ Tech Assessment or Business Case A practical exercise to see how you approach challenges similar to those you'd tackle at Murphy. You'll have time to reflect and showcase your thinking-no rush, no surprises. 4️ Coffee at the Office with the Founders Finally, you'll join us in our Barcelona office for a relaxed coffee with the founders and the Hiring Manager. It's the perfect opportunity to experience our culture firsthand and meet more of the team who could soon be your colleagues. To learn more about how we hire and what to expect at every step, feel free to explore our Hiring Guide! We are committed to building a diverse, inclusive, and equitable workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive. We believe that different perspectives drive innovation and success, and we actively foster an environment where all voices are heard and respected.
About the opportunity As a Customer Success Manager EMEA, you will work directly with Contentful customers in the EMEA region to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful. You will partner closely with our sales, partner organization, and professional services teams and amplify the voices of the customers internally by driving continuous feedback into our product and customer teams. This role is budgeted to begin in our financial Q4, and we are currently looking to connect with candidates who would be open to a potential start between November and December. What to expect? Build and own relationships across a full book of business and embody the trusted advisor role, managing a book of business of around 25-30 enterprise accounts. Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning Understand and advise customers' priorities with Contentful, capture and communicate KPIs and outcomes through a defined path to maturity and success Drive product adoption, customer satisfaction, and overall influence on customer health scores Lead effective and consistent customer Business Reviews based on the defined business goals of the customer Flag and proactively mitigate risks within a book of business Drive the renewal conversations to close with Contentful's largest and most strategic logos. Confidently negotiate pricing and contract terms with procurement teams in the Fortune top 20. Close renewals on time and forecast them accurately to leadership weekly Create and drive customer close plans for renewal Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs Prepare to travel 25% annually for customer onsite meetings What you need to be successful? College / University Degree is highly preferred 5+ years of experience in a customer-facing role with renewals experience; Renewals Management, Customer Success Management, or Key Account Management experience. Excellent oral and written communication skills in English, as well as in either French or Italian Demonstrated success in meeting or exceeding sales or performance goals Ability to think strategically about a customer's goals and drive renewal and expansion opportunities to close independently Excellent oral and written communication skills: shows excellence in previous customer and internal engagements Collaborate effectively with cross-functional teams, including sales, product, and support Ability to understand Contentful APIs, as well as the modern content management and digital experience stack. Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools). Well-developed attention to detail and organization skills ie: follow processes, updating the relevant systems diligently, and make suggestions on improvements where required Technical proficiency and a keen interest in technology. Ability to communicate high-level technical concepts to customers. Demonstrate a commitment to prioritizing customer success and aligning it with company goals What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. We do not ask for your personal information, such as bank account numbers, through social media or chat-based apps. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Apr 01, 2026
Full time
About the opportunity As a Customer Success Manager EMEA, you will work directly with Contentful customers in the EMEA region to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful. You will partner closely with our sales, partner organization, and professional services teams and amplify the voices of the customers internally by driving continuous feedback into our product and customer teams. This role is budgeted to begin in our financial Q4, and we are currently looking to connect with candidates who would be open to a potential start between November and December. What to expect? Build and own relationships across a full book of business and embody the trusted advisor role, managing a book of business of around 25-30 enterprise accounts. Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning Understand and advise customers' priorities with Contentful, capture and communicate KPIs and outcomes through a defined path to maturity and success Drive product adoption, customer satisfaction, and overall influence on customer health scores Lead effective and consistent customer Business Reviews based on the defined business goals of the customer Flag and proactively mitigate risks within a book of business Drive the renewal conversations to close with Contentful's largest and most strategic logos. Confidently negotiate pricing and contract terms with procurement teams in the Fortune top 20. Close renewals on time and forecast them accurately to leadership weekly Create and drive customer close plans for renewal Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs Prepare to travel 25% annually for customer onsite meetings What you need to be successful? College / University Degree is highly preferred 5+ years of experience in a customer-facing role with renewals experience; Renewals Management, Customer Success Management, or Key Account Management experience. Excellent oral and written communication skills in English, as well as in either French or Italian Demonstrated success in meeting or exceeding sales or performance goals Ability to think strategically about a customer's goals and drive renewal and expansion opportunities to close independently Excellent oral and written communication skills: shows excellence in previous customer and internal engagements Collaborate effectively with cross-functional teams, including sales, product, and support Ability to understand Contentful APIs, as well as the modern content management and digital experience stack. Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools). Well-developed attention to detail and organization skills ie: follow processes, updating the relevant systems diligently, and make suggestions on improvements where required Technical proficiency and a keen interest in technology. Ability to communicate high-level technical concepts to customers. Demonstrate a commitment to prioritizing customer success and aligning it with company goals What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. We do not ask for your personal information, such as bank account numbers, through social media or chat-based apps. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Location: Hybrid working from the London office (Mondays, Wednesdays and Thursdays), with 2 days working from home (Tuesdays and Fridays) ideally. If not possible, one day per week in the London office (Thursdays) will be considered as the minimum. Reporting to: VP Product & Operations About Paloma Paloma's mission is to make children's autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We believe the NHS can offer quick access to these services, and Paloma is achieving this by redesigning care pathways, developing new software & AI tools, and investing in clinicians' learning & development. We are growing our team purposefully to meet the need for NHS autism and ADHD care, and since launching, we have: Grown our fantastic team to over 100 people, and are hiring 100 more over the next 12 months Raised £5m pre-seed funding from leading healthcare investors (Triple Point Ventures and Heal Capital), helping us to invest in our technology and our team Achieved financial sustainability How is Paloma Health different from other Neurodevelopmental providers? We are clinically-led, Care Quality Commission (CQC) registered, and continuously improve our outcomes and family experiences. Our in-house product & engineering team ensures we can: Give families a more consumer-like experience of healthcare Free our clinicians from documentation to focus on supporting families Our strong culture, including transparency, a sense of community, and supporting staff career development The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years! Being backed by leading healthcare investors allows us to move fast The Opportunity We are looking for a Head of Operations to lead and scale our operations function. This is a high-impact role where you will be responsible for a rapidly scaling operations function of 80 people, including our Care Delivery team (Team Managers, Autism and ADHD Clinicians, including assessors and prescribers), the Care Coordination administration team, and our Scheduling, Safeguarding, and Governance teams. Your mission is to ensure that as we scale to help thousands of families, our service remains high-quality, safe, and efficient. Your role is orchestrating this complex function, ensuring that every step of our care pathway-from the NHS referral to exit-is working in perfect sync. About you You are a leader of leaders: You have a proven track record of managing large, multi-tiered teams. You know how to motivate and develop managers who, in turn, manage our Delivery Team, Care Coordinators, Scheduling, Safeguarding and Governance Teams You thrive at scale: Managing a rapidly growing team of over 80 people doesn't intimidate you; you have the organisational skills to keep a large workforce aligned and productive, and are excited to grow the team significantly more. You are a systems thinker: You see how a change in scheduling impacts care delivery, and how an update in governance affects the Care Coordination Team. You manage the "ripple effects." You are operationally rigorous: You thrive on metrics and KPIs. You use data to identify capacity bottlenecks or potential safeguarding risks before they become issues. You are empathetic but decisive: You understand the high-stakes nature of healthcare and can make calm, authoritative decisions that balance patient safety with operational speed. You are adaptable: You are comfortable working in a dynamic environment and embrace the fast-paced change of a growing organisation. You are mission-driven: You are genuinely excited about using technology and innovation to solve the NHS waiting list crisis. You are a hands-on leader: You are willing to dive into operational details and drive tasks yourself when necessary to support and unblock your team. Responsibilities: Oversee the integrated Operations function, including: Providing strategic direction to the managers of Delivery, Scheduling & Capacity, Safeguarding, and Governance. Represent the Operations function at a senior level and work cross-functionally with relevant function leads. Maintain accountability for the function's performance and culture. This includes: Building relationships and data dashboards (with our Business Intelligence Team) to help you identify operational red flags and address them before they impact service delivery. Building a culture of continuous learning, mentoring your direct reports to become the next generation of senior leaders at Paloma. Ongoing optimisation and refinement of operational processes together with the relevant teams and stakeholders, for example: Administrative processes, e.g. NHS GP referral processing Defining the strategic "math" of the service, ensuring you always know the demand forecast and manage scheduling/hiring to meet NHS targets while maintaining staff well-being. Ensuring our safeguarding protocols are deeply embedded in every team member's daily workflows. Develop robust structures, documentation, processes and communication loops to: Grow the team without losing quality or culture. Ensure a 'single source of truth' for all operational workstreams documentation Maintain and implement high-quality policies for complaints, contested outcomes, and quality assurance. Qualifications and experience: Required: At least 7 years of operational leadership experience, specifically in environments with high headcount and complex delivery requirements (e.g., health or other large-scale service operations). Proven experience overseeing multi-tiered teams (managing 5+ direct reports who each manage their own large teams). Advanced experience in managing capacity and scheduling for a large, varied workforce. A track record of "productising" operations-taking a growing service and building the robust structures needed to support 100+ staff members. Demonstrable experience of a commercial mindset, meeting financial targets, understanding trade-offs within budgets, and managing team budgets. A proven ability to balance high-level strategy with a "lead from the front" mentality, diving into the details to solve problems on the ground. Proven experience in being data-driven with decisions, prioritisation, and comfortable providing detailed updates to wider stakeholders at all levels of the business. Experience managing a mixed team of clinical and non-clinical staff Experience leading a large team through periods of rapid organisational change, e.g. a fast-paced startup/scaleup environment where roles and processes evolve quickly. Experience in Data Protection and Data Protection Officer responsibilities Studies have shown that women and people from ethnic minority groups are less likely to apply for jobs unless they meet every qualification. Paloma is dedicated to building a diverse and top performing workplace, so if you're excited about this role but your past experience doesn't align with all the qualifications, we strongly encourage you to apply. You may be just the right candidate for this role or others! You will be part of a mission driven organisation that's transforming access to autism and ADHD care in England. For all employees, we offer: A strong and positive culture that prioritises staff well being, transparency, and career development. Protected time and budget for team connection, learning, and community building. Competitive compensation, including: Salary of £80,000-90,000, depending on experience and working location Annual salary reviews, ensuring they are competitive Private medical insurance and Employee Assistance Programme (planned in 2026) A unique annual leave benefits package which includes: 34 days of annual leave. This includes eight bank holidays and your birthday off. Option to buy an additional 5 days per year (giving you 39 days per year) An additional 10 days of paid sabbatical leave every three completed years of service (which means 44 days of leave in year four at Paloma!) 2 days per year of special leave, for those moments that happen in life, whether personal or family related Additional benefits include: A premium performance company laptop Equity compensation through Share Options in Paloma Health for employees working at least 32 hours per week with Paloma. NHS discounts, including the Blue Light Card (as we are an NHS provider). Equality & Diversity Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic. Accommodations We're glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need, so we can adapt our interview process accordingly. Safer Recruitment & Pre Employment Checks Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business . click apply for full job details
Apr 01, 2026
Full time
Location: Hybrid working from the London office (Mondays, Wednesdays and Thursdays), with 2 days working from home (Tuesdays and Fridays) ideally. If not possible, one day per week in the London office (Thursdays) will be considered as the minimum. Reporting to: VP Product & Operations About Paloma Paloma's mission is to make children's autism and ADHD assessments and care available on the NHS within 4 weeks of GP referral. We believe the NHS can offer quick access to these services, and Paloma is achieving this by redesigning care pathways, developing new software & AI tools, and investing in clinicians' learning & development. We are growing our team purposefully to meet the need for NHS autism and ADHD care, and since launching, we have: Grown our fantastic team to over 100 people, and are hiring 100 more over the next 12 months Raised £5m pre-seed funding from leading healthcare investors (Triple Point Ventures and Heal Capital), helping us to invest in our technology and our team Achieved financial sustainability How is Paloma Health different from other Neurodevelopmental providers? We are clinically-led, Care Quality Commission (CQC) registered, and continuously improve our outcomes and family experiences. Our in-house product & engineering team ensures we can: Give families a more consumer-like experience of healthcare Free our clinicians from documentation to focus on supporting families Our strong culture, including transparency, a sense of community, and supporting staff career development The experience of our founders (Dr Mark Jenkins & Darshak Shah), who have previously built tech-enabled NHS obesity and ophthalmology services. Combined, their previous companies have treated over 1 million NHS patients in the last 15 years! Being backed by leading healthcare investors allows us to move fast The Opportunity We are looking for a Head of Operations to lead and scale our operations function. This is a high-impact role where you will be responsible for a rapidly scaling operations function of 80 people, including our Care Delivery team (Team Managers, Autism and ADHD Clinicians, including assessors and prescribers), the Care Coordination administration team, and our Scheduling, Safeguarding, and Governance teams. Your mission is to ensure that as we scale to help thousands of families, our service remains high-quality, safe, and efficient. Your role is orchestrating this complex function, ensuring that every step of our care pathway-from the NHS referral to exit-is working in perfect sync. About you You are a leader of leaders: You have a proven track record of managing large, multi-tiered teams. You know how to motivate and develop managers who, in turn, manage our Delivery Team, Care Coordinators, Scheduling, Safeguarding and Governance Teams You thrive at scale: Managing a rapidly growing team of over 80 people doesn't intimidate you; you have the organisational skills to keep a large workforce aligned and productive, and are excited to grow the team significantly more. You are a systems thinker: You see how a change in scheduling impacts care delivery, and how an update in governance affects the Care Coordination Team. You manage the "ripple effects." You are operationally rigorous: You thrive on metrics and KPIs. You use data to identify capacity bottlenecks or potential safeguarding risks before they become issues. You are empathetic but decisive: You understand the high-stakes nature of healthcare and can make calm, authoritative decisions that balance patient safety with operational speed. You are adaptable: You are comfortable working in a dynamic environment and embrace the fast-paced change of a growing organisation. You are mission-driven: You are genuinely excited about using technology and innovation to solve the NHS waiting list crisis. You are a hands-on leader: You are willing to dive into operational details and drive tasks yourself when necessary to support and unblock your team. Responsibilities: Oversee the integrated Operations function, including: Providing strategic direction to the managers of Delivery, Scheduling & Capacity, Safeguarding, and Governance. Represent the Operations function at a senior level and work cross-functionally with relevant function leads. Maintain accountability for the function's performance and culture. This includes: Building relationships and data dashboards (with our Business Intelligence Team) to help you identify operational red flags and address them before they impact service delivery. Building a culture of continuous learning, mentoring your direct reports to become the next generation of senior leaders at Paloma. Ongoing optimisation and refinement of operational processes together with the relevant teams and stakeholders, for example: Administrative processes, e.g. NHS GP referral processing Defining the strategic "math" of the service, ensuring you always know the demand forecast and manage scheduling/hiring to meet NHS targets while maintaining staff well-being. Ensuring our safeguarding protocols are deeply embedded in every team member's daily workflows. Develop robust structures, documentation, processes and communication loops to: Grow the team without losing quality or culture. Ensure a 'single source of truth' for all operational workstreams documentation Maintain and implement high-quality policies for complaints, contested outcomes, and quality assurance. Qualifications and experience: Required: At least 7 years of operational leadership experience, specifically in environments with high headcount and complex delivery requirements (e.g., health or other large-scale service operations). Proven experience overseeing multi-tiered teams (managing 5+ direct reports who each manage their own large teams). Advanced experience in managing capacity and scheduling for a large, varied workforce. A track record of "productising" operations-taking a growing service and building the robust structures needed to support 100+ staff members. Demonstrable experience of a commercial mindset, meeting financial targets, understanding trade-offs within budgets, and managing team budgets. A proven ability to balance high-level strategy with a "lead from the front" mentality, diving into the details to solve problems on the ground. Proven experience in being data-driven with decisions, prioritisation, and comfortable providing detailed updates to wider stakeholders at all levels of the business. Experience managing a mixed team of clinical and non-clinical staff Experience leading a large team through periods of rapid organisational change, e.g. a fast-paced startup/scaleup environment where roles and processes evolve quickly. Experience in Data Protection and Data Protection Officer responsibilities Studies have shown that women and people from ethnic minority groups are less likely to apply for jobs unless they meet every qualification. Paloma is dedicated to building a diverse and top performing workplace, so if you're excited about this role but your past experience doesn't align with all the qualifications, we strongly encourage you to apply. You may be just the right candidate for this role or others! You will be part of a mission driven organisation that's transforming access to autism and ADHD care in England. For all employees, we offer: A strong and positive culture that prioritises staff well being, transparency, and career development. Protected time and budget for team connection, learning, and community building. Competitive compensation, including: Salary of £80,000-90,000, depending on experience and working location Annual salary reviews, ensuring they are competitive Private medical insurance and Employee Assistance Programme (planned in 2026) A unique annual leave benefits package which includes: 34 days of annual leave. This includes eight bank holidays and your birthday off. Option to buy an additional 5 days per year (giving you 39 days per year) An additional 10 days of paid sabbatical leave every three completed years of service (which means 44 days of leave in year four at Paloma!) 2 days per year of special leave, for those moments that happen in life, whether personal or family related Additional benefits include: A premium performance company laptop Equity compensation through Share Options in Paloma Health for employees working at least 32 hours per week with Paloma. NHS discounts, including the Blue Light Card (as we are an NHS provider). Equality & Diversity Paloma Health is an equal opportunity employer committed to diversity and inclusion in the workplace and throughout the application process. We do not discriminate based on any protected characteristic. Accommodations We're glad to accommodate candidates who need adjustments throughout the hiring process. We encourage you to be open about the adjustments you need, so we can adapt our interview process accordingly. Safer Recruitment & Pre Employment Checks Paloma Health ensures that supporting people to be safe is at the heart of our work and a key priority across all areas of the organisation. As part of our pre employment checks, you will be asked to complete a Disclosure and Barring Service (DBS) check. Depending on your role within the business . click apply for full job details
About the Opportunity We are recruiting on behalf of a powerhouse national removals and logistics company for an energetic, customer-driven Self-Store Manager to lead their Norwich self-storage facility. This is a fantastic opportunity to join the self-storage division of a well-established, financially backed national brand with an excellent reputation - making it easy to sell and a pleasure to represent! If you're commercially minded, love working with customers, and want to make a real impact on business performance, this role is perfect for you. What You'll Be Doing: Operational Leadership Take full responsibility for the day-to-day running and performance of the self-storage facility Maintain excellent site security, cleanliness, and health & safety standards Conduct regular unit inspections and coordinate basic maintenance requirements Manage stock levels and warehouse procedures effectively Sales & Business Development Drive revenue growth for both storage and local moving services through proactive sales activity Convert qualified leads into bookings through home visits and consultations Identify customer needs and recommend tailored storage solutions Maximize every customer enquiry to increase branch revenue Price competitively in line with demand to achieve optimal long-term occupancy Customer Excellence Handle all customer enquiries, bookings, contracts, and payments professionally Deliver consistently outstanding customer service at every touchpoint Build strong relationships within the Norwich community Ensure every customer has a positive experience from enquiry to move-out Performance Management Achieve company targets through effective P&L management Monitor and report on key performance indicators Use sales data and market insight to drive continuous improvement What We're Looking For Essential Experience in self-storage operations and warehouse stock control procedures Proven ability to manage, motivate, and coach a small team Strong commercial awareness with a track record in sales or customer service Excellent understanding of health & safety legislation and best practice Outstanding IT and administration skills Valid UK driving licence Self-motivated, proactive approach with excellent organizational skills Desirable Background in sales, lead generation, or after-sales customer service Valid First Aid Certificate Experience growing revenue in a customer-facing environment What's On Offer Competitive salary £26,000 - £28,000 with performance-based bonus potential Join a well-backed national company with an excellent reputation Represent a trusted household name - easy to sell and promote Opportunity to genuinely impact business growth and performance Varied, hands-on role - no two days are the same Career development opportunities within a national organization Job security with an established market leader About You You're a natural people person who loves building relationships and helping customers find the right solutions. You're equally comfortable rolling up your sleeves on-site as you are engaging with customers and driving sales. You take pride in your work, have a keen eye for detail, and understand that excellent customer service is the foundation of sustainable business growth. Interested? If you have the drive, experience, and customer focus to excel in this role, we'd love to hear from you!
Apr 01, 2026
Full time
About the Opportunity We are recruiting on behalf of a powerhouse national removals and logistics company for an energetic, customer-driven Self-Store Manager to lead their Norwich self-storage facility. This is a fantastic opportunity to join the self-storage division of a well-established, financially backed national brand with an excellent reputation - making it easy to sell and a pleasure to represent! If you're commercially minded, love working with customers, and want to make a real impact on business performance, this role is perfect for you. What You'll Be Doing: Operational Leadership Take full responsibility for the day-to-day running and performance of the self-storage facility Maintain excellent site security, cleanliness, and health & safety standards Conduct regular unit inspections and coordinate basic maintenance requirements Manage stock levels and warehouse procedures effectively Sales & Business Development Drive revenue growth for both storage and local moving services through proactive sales activity Convert qualified leads into bookings through home visits and consultations Identify customer needs and recommend tailored storage solutions Maximize every customer enquiry to increase branch revenue Price competitively in line with demand to achieve optimal long-term occupancy Customer Excellence Handle all customer enquiries, bookings, contracts, and payments professionally Deliver consistently outstanding customer service at every touchpoint Build strong relationships within the Norwich community Ensure every customer has a positive experience from enquiry to move-out Performance Management Achieve company targets through effective P&L management Monitor and report on key performance indicators Use sales data and market insight to drive continuous improvement What We're Looking For Essential Experience in self-storage operations and warehouse stock control procedures Proven ability to manage, motivate, and coach a small team Strong commercial awareness with a track record in sales or customer service Excellent understanding of health & safety legislation and best practice Outstanding IT and administration skills Valid UK driving licence Self-motivated, proactive approach with excellent organizational skills Desirable Background in sales, lead generation, or after-sales customer service Valid First Aid Certificate Experience growing revenue in a customer-facing environment What's On Offer Competitive salary £26,000 - £28,000 with performance-based bonus potential Join a well-backed national company with an excellent reputation Represent a trusted household name - easy to sell and promote Opportunity to genuinely impact business growth and performance Varied, hands-on role - no two days are the same Career development opportunities within a national organization Job security with an established market leader About You You're a natural people person who loves building relationships and helping customers find the right solutions. You're equally comfortable rolling up your sleeves on-site as you are engaging with customers and driving sales. You take pride in your work, have a keen eye for detail, and understand that excellent customer service is the foundation of sustainable business growth. Interested? If you have the drive, experience, and customer focus to excel in this role, we'd love to hear from you!
Reapit - Who are we? Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives. In the United Kingdom and Ireland, Reapit's market-leading technology product suite provides estate and lettings agents with powerful tools covering lead generation, sales, lettings, property management, block management, client accounts, key management and analytics, underpinned by a robust, security infrastructure. Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time. What you'll be doing Reporting to the Customer Success Team Manager, you'll be involved in: Identify, develop and maintain a unique understanding and working relationship with each customer within a set portfolio. Support and take ownership of a portfolio of assigned customers, providing them with a single point of accountability Work together with the Customer Success team and the wider business to ensure Customers receive a fully aligned service and that they benefit from a cohesive and valuable service Support Customer service excellence through regular meetings and calls, ensuring SLAs are consistently met and Customer expectations are exceeded at every opportunity, in order to maintain Customer retention along with outstanding Customer Satisfaction scores Support the Head of Customer Success in the delivery of department objectives, thus ensuring effective delivery of key strategic items for both our Customers and Reapit Demonstrate model behaviours and a focus on excellence to develop strategies that drive Customer satisfaction levels Pro actively identify Customers' present and future needs and manage delivery expectations of these Monitor Customer data and product utilisation to ensure that our business can meet Customer demands and allow us to factor for any additional resource where required Identify upsell opportunities through consultation to solve Customer business needs and ensure Reapit maximises on additional revenue streams Ensure retention of existing business to keep in line with the Company's strategy and revenue forecasts and maintain market share Document Customer calls and meetings using directed toolset in line with Customer Engagement model Who we're looking for At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. Minimum 5 years spent in estate agency or prop-tech Comfortable managing complex stakeholder groups, including senior decision makers Confident working with data to tell a story, shape decisions and influence outcomes Strong commercial awareness with the ability to spot upsell/cross sell opportunities and drive account growth Experience navigating product feedback loops - capturing insights, validating themes and partnering with Product to shape the roadmap Ability to manage tricky situations with calm, clarity and a solutions first mindset Experience leading customer facing initiatives such as user groups or webinars What your impact and success looks like As a Reapit Customer Success Manager we expect your success and impact in the early stages of your career with us to look something like this: Within 1 month: Build a solid understanding of our full product suite and the solutions we offer Get to grips with our internal processes and be well underway with our learning programme Be familiar with our internal processes and at an advanced stage through our internal learning system Within 3 months: Take ownership of your own customer portfolio Run a user group or webinar, showcasing how end users can get the most from our products Understand the team's quarterly objectives and actively contribute towards them Within 6 months: Show strong relationship building across your customer portfolio, supported by clear account plans for each customer Demonstrate real added value through your product knowledge and the outcomes you've driven Display the right level of analytical ability to gather data, produce insights and recommend meaningful solutions What's in it for you? We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including: 5.5% employer pension contribution 20 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days) Business permitting, we're closed over Christmas, to give you time back to your friends and family Formal and in house training for your L&D plus access to Go1 - the worlds largest online learning library Health benefits including Gym Flex, annual flu vaccinations and many others Season ticket loan Regular local and companywide social events including Tucker Thursday - mouth watering cuisine delivered straight to the office doors once a month! Opportunity to participate in retail benefits and savings via our Benefits partner, Zest! Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.
Apr 01, 2026
Full time
Reapit - Who are we? Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants and landlords to power the relationships that change lives. In the United Kingdom and Ireland, Reapit's market-leading technology product suite provides estate and lettings agents with powerful tools covering lead generation, sales, lettings, property management, block management, client accounts, key management and analytics, underpinned by a robust, security infrastructure. Worldwide, Reapit technology is used by over 78,000 agents in more than 15,000 branches, with over a million properties under management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time. What you'll be doing Reporting to the Customer Success Team Manager, you'll be involved in: Identify, develop and maintain a unique understanding and working relationship with each customer within a set portfolio. Support and take ownership of a portfolio of assigned customers, providing them with a single point of accountability Work together with the Customer Success team and the wider business to ensure Customers receive a fully aligned service and that they benefit from a cohesive and valuable service Support Customer service excellence through regular meetings and calls, ensuring SLAs are consistently met and Customer expectations are exceeded at every opportunity, in order to maintain Customer retention along with outstanding Customer Satisfaction scores Support the Head of Customer Success in the delivery of department objectives, thus ensuring effective delivery of key strategic items for both our Customers and Reapit Demonstrate model behaviours and a focus on excellence to develop strategies that drive Customer satisfaction levels Pro actively identify Customers' present and future needs and manage delivery expectations of these Monitor Customer data and product utilisation to ensure that our business can meet Customer demands and allow us to factor for any additional resource where required Identify upsell opportunities through consultation to solve Customer business needs and ensure Reapit maximises on additional revenue streams Ensure retention of existing business to keep in line with the Company's strategy and revenue forecasts and maintain market share Document Customer calls and meetings using directed toolset in line with Customer Engagement model Who we're looking for At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don't worry if you don't meet all of them, we'd still like to hear from you. Minimum 5 years spent in estate agency or prop-tech Comfortable managing complex stakeholder groups, including senior decision makers Confident working with data to tell a story, shape decisions and influence outcomes Strong commercial awareness with the ability to spot upsell/cross sell opportunities and drive account growth Experience navigating product feedback loops - capturing insights, validating themes and partnering with Product to shape the roadmap Ability to manage tricky situations with calm, clarity and a solutions first mindset Experience leading customer facing initiatives such as user groups or webinars What your impact and success looks like As a Reapit Customer Success Manager we expect your success and impact in the early stages of your career with us to look something like this: Within 1 month: Build a solid understanding of our full product suite and the solutions we offer Get to grips with our internal processes and be well underway with our learning programme Be familiar with our internal processes and at an advanced stage through our internal learning system Within 3 months: Take ownership of your own customer portfolio Run a user group or webinar, showcasing how end users can get the most from our products Understand the team's quarterly objectives and actively contribute towards them Within 6 months: Show strong relationship building across your customer portfolio, supported by clear account plans for each customer Demonstrate real added value through your product knowledge and the outcomes you've driven Display the right level of analytical ability to gather data, produce insights and recommend meaningful solutions What's in it for you? We're offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You'll feel part of a special team. You can expect a highly competitive salary and some great benefits, including: 5.5% employer pension contribution 20 days annual leave (plus a day for your birthday) increasing by a day for every year worked (capped at 24 days) Business permitting, we're closed over Christmas, to give you time back to your friends and family Formal and in house training for your L&D plus access to Go1 - the worlds largest online learning library Health benefits including Gym Flex, annual flu vaccinations and many others Season ticket loan Regular local and companywide social events including Tucker Thursday - mouth watering cuisine delivered straight to the office doors once a month! Opportunity to participate in retail benefits and savings via our Benefits partner, Zest! Don't tick all the boxes? Neither do we We care about our industry and want it to become a more inclusive and diverse place to work. So, we're driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.
Tax Manager / Senior Tax Manager Up to £80,000 DOE Central London Hybrid (4 Days Office/1 Day WFH) Partnership Track THE OPPORTUNITY I'm recruiting for a fast-growing accountancy practice (grown from 5 to 29 staff) seeking a Private Client Tax Manager or Senior Tax Manager to lead and build their tax department. This is a genuine leadership role with a clear pathway to Partnership in an LLP structure. This isn't just about compliance - you'll be building something. WHY THIS TAX MANAGER ROLE STANDS OUT Lead and shape the tax department - genuine autonomy and influence Partnership opportunity - recently restructured to LLP with clear promotion pathway Unique client base - creative industries including music, film, fashion, and entertainment Business development focus - attend industry conferences, network, and win your own work Growing firm - 5x growth in recent years with ambitious expansion plans Hybrid working - 4 days office, 1 day WFH (more flexibility at management level) No tick-box mentality - initiative and entrepreneurial spirit valued over presenteeism THE TAX MANAGER ROLE The current tax lead is stepping back, creating this rare opportunity to take ownership of the tax function and grow it significantly. The firm can't currently service all client demand - they need someone who can build capacity and capability. KEY RESPONSIBILITIES Technical Delivery Private client tax (core focus) Corporate tax (lower-level work) Royalties and withholding tax IHT planning and advisory Manage and review team output Leadership & Growth Lead and develop the tax department (currently 2-person team) Build team capacity to service growing client demand Mentor and develop junior staff Set standards and drive technical quality Business Development Proactively identify and win new tax clients Attend music industry conferences and networking events Build relationships within the creative sector Cross-sell services to existing client base Drive your own fee generation and department growth THE CLIENT BASE - CREATIVE INDUSTRIES FOCUS Music: Touring artists, publishers, record labels Film & TV: Major production companies (films with £200M+ budgets) Fashion: Fashion agencies, photographers, and brands Entertainment: Performers, creatives, and entertainment businesses Plus: Diverse commercial clients across other sectors You'll work with interesting, entrepreneurial clients in dynamic industries - not just standard OMB/SME compliance. WHAT YOU'LL NEED Essential QBE or CTA qualified Strong private client tax background Proven leadership experience or clear readiness to step up Business development mindset - comfortable networking and winning work Initiative and drive - proactive, entrepreneurial approach Cultural fit with creative industries Someone who wants to build a department, not just manage one Desirable Experience with entertainment/creative sector clients Royalties, withholding tax, or IHT planning experience CCH software knowledge Existing professional network or client following WHAT'S ON OFFER Salary: Up to £80,000 DOE Partnership pathway: Clear route to Partner in LLP structure Hybrid working: 4 days office, 1 day WFH (flexible at management level) Autonomy: Shape the department and make it your own Growth environment: Join a rapidly expanding firm with ambitious plans Interesting clients: Work with creative, dynamic businesses Business development support: Access to industry events and conferences Software: CCH for tax compliance THE FIRM This is a thriving, ambitious practice that's grown 5x in recent years. They've recently restructured to LLP to facilitate Partner promotions and have big plans for continued expansion. The culture values initiative, personality, and cultural fit over box-ticking. They want someone entrepreneurial who can take ownership, spot opportunities, and drive growth - not someone waiting to be told what to do. INTERVIEW PROCESS First stage: Zoom or face-to-face meeting in London Second stage: Meeting with Partner/Manager No technical tests - they're assessing personality, cultural fit, and your ability to build relationships and win work. THE IDEAL TAX MANAGER CANDIDATE You're a QBE or CTA qualified tax professional ready to lead a department and make it your own. You're not looking for a pure compliance role - you want to build something, win clients, and progress to Partnership. You're comfortable in creative industries, enjoy networking and business development, and have the initiative to spot opportunities without being prompted. You want autonomy, interesting clients, and a firm that rewards entrepreneurial spirit. APPLY NOW This Tax Manager role offers a rare combination of leadership, creative industry clients, business development focus, and clear Partnership pathway. Ready to build something special? Apply today for a confidential conversation about this exclusive Tax Manager opportunity. As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Apr 01, 2026
Full time
Tax Manager / Senior Tax Manager Up to £80,000 DOE Central London Hybrid (4 Days Office/1 Day WFH) Partnership Track THE OPPORTUNITY I'm recruiting for a fast-growing accountancy practice (grown from 5 to 29 staff) seeking a Private Client Tax Manager or Senior Tax Manager to lead and build their tax department. This is a genuine leadership role with a clear pathway to Partnership in an LLP structure. This isn't just about compliance - you'll be building something. WHY THIS TAX MANAGER ROLE STANDS OUT Lead and shape the tax department - genuine autonomy and influence Partnership opportunity - recently restructured to LLP with clear promotion pathway Unique client base - creative industries including music, film, fashion, and entertainment Business development focus - attend industry conferences, network, and win your own work Growing firm - 5x growth in recent years with ambitious expansion plans Hybrid working - 4 days office, 1 day WFH (more flexibility at management level) No tick-box mentality - initiative and entrepreneurial spirit valued over presenteeism THE TAX MANAGER ROLE The current tax lead is stepping back, creating this rare opportunity to take ownership of the tax function and grow it significantly. The firm can't currently service all client demand - they need someone who can build capacity and capability. KEY RESPONSIBILITIES Technical Delivery Private client tax (core focus) Corporate tax (lower-level work) Royalties and withholding tax IHT planning and advisory Manage and review team output Leadership & Growth Lead and develop the tax department (currently 2-person team) Build team capacity to service growing client demand Mentor and develop junior staff Set standards and drive technical quality Business Development Proactively identify and win new tax clients Attend music industry conferences and networking events Build relationships within the creative sector Cross-sell services to existing client base Drive your own fee generation and department growth THE CLIENT BASE - CREATIVE INDUSTRIES FOCUS Music: Touring artists, publishers, record labels Film & TV: Major production companies (films with £200M+ budgets) Fashion: Fashion agencies, photographers, and brands Entertainment: Performers, creatives, and entertainment businesses Plus: Diverse commercial clients across other sectors You'll work with interesting, entrepreneurial clients in dynamic industries - not just standard OMB/SME compliance. WHAT YOU'LL NEED Essential QBE or CTA qualified Strong private client tax background Proven leadership experience or clear readiness to step up Business development mindset - comfortable networking and winning work Initiative and drive - proactive, entrepreneurial approach Cultural fit with creative industries Someone who wants to build a department, not just manage one Desirable Experience with entertainment/creative sector clients Royalties, withholding tax, or IHT planning experience CCH software knowledge Existing professional network or client following WHAT'S ON OFFER Salary: Up to £80,000 DOE Partnership pathway: Clear route to Partner in LLP structure Hybrid working: 4 days office, 1 day WFH (flexible at management level) Autonomy: Shape the department and make it your own Growth environment: Join a rapidly expanding firm with ambitious plans Interesting clients: Work with creative, dynamic businesses Business development support: Access to industry events and conferences Software: CCH for tax compliance THE FIRM This is a thriving, ambitious practice that's grown 5x in recent years. They've recently restructured to LLP to facilitate Partner promotions and have big plans for continued expansion. The culture values initiative, personality, and cultural fit over box-ticking. They want someone entrepreneurial who can take ownership, spot opportunities, and drive growth - not someone waiting to be told what to do. INTERVIEW PROCESS First stage: Zoom or face-to-face meeting in London Second stage: Meeting with Partner/Manager No technical tests - they're assessing personality, cultural fit, and your ability to build relationships and win work. THE IDEAL TAX MANAGER CANDIDATE You're a QBE or CTA qualified tax professional ready to lead a department and make it your own. You're not looking for a pure compliance role - you want to build something, win clients, and progress to Partnership. You're comfortable in creative industries, enjoy networking and business development, and have the initiative to spot opportunities without being prompted. You want autonomy, interesting clients, and a firm that rewards entrepreneurial spirit. APPLY NOW This Tax Manager role offers a rare combination of leadership, creative industry clients, business development focus, and clear Partnership pathway. Ready to build something special? Apply today for a confidential conversation about this exclusive Tax Manager opportunity. As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
At Prospect Hospice, we believe in a community where everyone lives and dies well. As we embark on an ambitious five-year strategy to grow and diversify our income, we re looking for a dynamic Retail Trading Manager to develop our retail function into its next phase. We re an established charity based in Swindon, providing specialist care to people in Swindon, Marlborough and northeast Wiltshire. Our retail operations are at the heart of our mission, raising over £2.5 million annually to support individuals and families through life-limiting illness. Our Vision for Retail: Retail is a cornerstone of our income generation strategy. With plans to open new stores and invest in our existing network this role is pivotal to our future success. You ll be empowered to innovate, lead change, and help us build a sustainable future for hospice care. Hours: Full-time, 37.5 hours per week (Monday-Friday, including some weekends and bank holidays). About the Role: As our Retail Trading Manager, you ll support our charity retail operations, leading on the buying and control of new goods. You ll build relationships with existing and new suppliers, build ranges and provide merchandising guidance to stores. You ll also put in place robust processes to control replenishment and shrinkage. Additionally, there is opportunity to work with store management teams to develop retail led events to drive footfall and engage with customers in our local communities. You ll also support new store openings and refits. This is a high-impact role for a strategic and hands-on retail leader who thrives on performance, innovation and community engagement. Key Responsibilities: Bought in goods new goods Lead and deliver 1 3 year growth and annual trading plans for new goods, ensuring KPI performance Manage supplier relationships, sourcing and buying across all channels Develop store-specific ranges and provide visual merchandising guidance to maximise sales Monitor competitor activity and adjust product, pricing and ranges accordingly Maximise sell-through and implement effective stock, pricing, margin and administration processes Work with store teams, warehouse and logistics to meet demand and drive performance Support and develop the New Goods team as the business grows Retail events and projects Prioritise opportunities to hold retail events which can be held across the estate, for example flash sales and family fun days Identify local retail events which can be held in individual stores Analyse results from retail initiatives to ensure learnings are captured and future events are optimised Support and on occasion lead on projects within the retail function About you: Experience of delivering to targets and budgets Proven experience in leading and motivating high performing teams to deliver against targets Knowledge of P&L management Experience of effective stock control management and product display A team player, experienced in delivering accurate work on a timely basis Experience of managing and motivating volunteers A passion for community engagement and a commitment to our values A full driving licence and access to a vehicle If you re a retail leader who thrives on challenge, innovation, and community impact, we d love to hear from you. For full details and how to apply, visit our website. First interviews will be held via Teams on Tuesday 28 April 2026 with in-person second interviews planned for Tuesday 5 May 2026. Equality & Diversity Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Safeguarding We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times. You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
Apr 01, 2026
Full time
At Prospect Hospice, we believe in a community where everyone lives and dies well. As we embark on an ambitious five-year strategy to grow and diversify our income, we re looking for a dynamic Retail Trading Manager to develop our retail function into its next phase. We re an established charity based in Swindon, providing specialist care to people in Swindon, Marlborough and northeast Wiltshire. Our retail operations are at the heart of our mission, raising over £2.5 million annually to support individuals and families through life-limiting illness. Our Vision for Retail: Retail is a cornerstone of our income generation strategy. With plans to open new stores and invest in our existing network this role is pivotal to our future success. You ll be empowered to innovate, lead change, and help us build a sustainable future for hospice care. Hours: Full-time, 37.5 hours per week (Monday-Friday, including some weekends and bank holidays). About the Role: As our Retail Trading Manager, you ll support our charity retail operations, leading on the buying and control of new goods. You ll build relationships with existing and new suppliers, build ranges and provide merchandising guidance to stores. You ll also put in place robust processes to control replenishment and shrinkage. Additionally, there is opportunity to work with store management teams to develop retail led events to drive footfall and engage with customers in our local communities. You ll also support new store openings and refits. This is a high-impact role for a strategic and hands-on retail leader who thrives on performance, innovation and community engagement. Key Responsibilities: Bought in goods new goods Lead and deliver 1 3 year growth and annual trading plans for new goods, ensuring KPI performance Manage supplier relationships, sourcing and buying across all channels Develop store-specific ranges and provide visual merchandising guidance to maximise sales Monitor competitor activity and adjust product, pricing and ranges accordingly Maximise sell-through and implement effective stock, pricing, margin and administration processes Work with store teams, warehouse and logistics to meet demand and drive performance Support and develop the New Goods team as the business grows Retail events and projects Prioritise opportunities to hold retail events which can be held across the estate, for example flash sales and family fun days Identify local retail events which can be held in individual stores Analyse results from retail initiatives to ensure learnings are captured and future events are optimised Support and on occasion lead on projects within the retail function About you: Experience of delivering to targets and budgets Proven experience in leading and motivating high performing teams to deliver against targets Knowledge of P&L management Experience of effective stock control management and product display A team player, experienced in delivering accurate work on a timely basis Experience of managing and motivating volunteers A passion for community engagement and a commitment to our values A full driving licence and access to a vehicle If you re a retail leader who thrives on challenge, innovation, and community impact, we d love to hear from you. For full details and how to apply, visit our website. First interviews will be held via Teams on Tuesday 28 April 2026 with in-person second interviews planned for Tuesday 5 May 2026. Equality & Diversity Prospect Hospice is committed to encouraging a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our workplace will bring benefits for our people, our business and the communities we serve. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, offending background, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Safeguarding We are committed to safeguarding and promoting the welfare of all those we support. As part of our SAFER recruitment process, offers of employment will be subject to thorough checks, which may include a Disclosure and Barring Service (DBS) check, satisfactory references, online and social media checks and verification of qualifications. We expect all staff to share this commitment and to adhere to our safeguarding policies and procedures at all times. You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.
Location Bristol, London, Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary Join the expanding National Data Exploitation Capability (NDEC), part of the National Crime Agency's Data and Analysis Hub,and help place data at the centre of the fight against serious and organised crime (SOC). NDEC delivers advanced analytical and exploitation capabilities that generate operational insight, inform strategic decision making, and provide a critical edge against increasingly technology driven threats. As a Lead Software Developer, you will play a key role in shaping and delivering high quality software solutions that unlock the value of complex and rapidly growing datasets. We are looking for proactive, inquisitive problem solvers who thrive in a dynamic environment, enjoy variety, and work effectively as part of a collaborative, multi disciplinary team. Job description As the Lead Software Developer, you will provide technical leadership across NDEC and the wider NCA, driving the design, development and delivery of high quality software solutions that directly support mission critical operational and analytical needs. Working within a multi disciplinary technical team, you will contribute to the creation of next generation tools and platforms that enhance the Agency's ability to detect, disrupt and prevent SOC. This role places you at the cutting edge of law enforcement technology, helping to shape capabilities that address some of the most complex and high impact threats facing the UK. You will set engineering standards, define best practice and ensure the team consistently delivers secure, scalable and maintainable software. A key part of your role will be leading, coaching and mentoring a team of developers, supporting their technical growth, fostering a positive and collaborative culture, and ensuring their work aligns with NCA priorities. You will champion modern development approaches and agile delivery methods, promoting DevOps practices, automation and continuous integration/continuous deployment to ensure rapid and reliable delivery. Your responsibilities will include guiding technical decision making, selecting appropriate technologies and architectural approaches, and making informed judgments about when to build bespoke solutions or adopt existing tools. You will work closely with data scientists, analysts, product managers and operational teams to ensure that complex mission requirements are translated into robust, user centred technical solutions. In doing so, you will ensure that software developed within NDEC integrates effectively with operational workflows and delivers real world impact. You will also play a key role in strengthening the developer community across NDEC and the wider Agency, promoting knowledge sharing, encouraging experimentation and driving the adoption of good practice in security, testing, automation and documentation. Through strong technical leadership and a commitment to continuous improvement, you will help build a high performing software engineering capability that delivers meaningful outcomes in a fast moving and demanding environment. Duties and Responsibilities Team Leadership - Lead, manage and inspire a software development team to design, build and deliver high quality data services that address complex operational challenges. Provide clear direction, set standards and foster a culture of technical excellence and continuous improvement. Relationship Building - Develop strong, collaborative relationships across the NCA technical community. Promote shared learning, knowledge exchange and cross functional working to build collective capability and support the effective delivery of Agency priorities. User Engagement - Champion user centred design by defining effective approaches for understanding user needs and guiding others in eliciting and interpreting user stories. Distinguish clearly between genuine user needs and stakeholder wants, ensuring research is applied appropriately and recommending the most suitable tools and methods. Modern Development Standards - Apply and promote modern engineering standards and practices across complex projects and programmes, ensuring solutions are robust, secure, maintainable and aligned with organisational best practice. Programme and Build (Software Engineering) - Maintain technical oversight across all stages and iterations of the software development lifecycle. Provide expert advice to stakeholders, set team wide standards for programming tools and techniques, and ensure appropriate application of methods, frameworks and compliance requirements. Information Security - Design solutions with embedded security controls, ensuring they are purposefully engineered to mitigate relevant security threats and meet NCA and national security requirements. Systems Design - Develop systems that balance risk, impact and technical complexity, selecting suitable design patterns and standards. Review and assure the designs of others, ensuring appropriate technology choices, efficient resource use and effective integration across multiple systems. Systems Integration - Coordinate integration activities across systems, defining integration approaches and supporting teams in undertaking integration testing. Ensure components interact reliably and support the delivery of end to end operational capability. Person specification Software Engineering - Demonstrable industrial experience designing, developing and testing complex object oriented software applications. Strong proficiency in object oriented programming languages, with experience applying robust engineering principles in production environments. Deep understanding of the full software development lifecycle, including discovery, design, build, testing, deployment and maintenance. Development Practices & Delivery - Hands on experience working within agile delivery environments, applying iterative development, continuous feedback and prioritisation techniques. Practical experience with modern DevOps practices, automation and CI/CD pipelines to ensure consistent, reliable and secure deployment. Ability to translate user and business requirements into technical solutions, managing expectations and making informed, collaborative trade offs. Cloud, Infrastructure & Environments - Knowledge of designing, deploying and maintaining software across cloud and on premise environments. Understanding of how to build scalable, secure and resilient systems that integrate effectively within complex technical landscapes. Technical Design & Architecture - Experience contributing to technical design decisions, architectural patterns and standards. Ability to assess technology options, ensure alignment with best practice, and contribute to long term technical strategy. Technical Leadership - Experience operating in a technical leadership role, providing direction, coaching and assurance to software developers. Ability to build a positive engineering culture, promote knowledge sharing, and drive continuous improvement across a multi disciplinary team.
Apr 01, 2026
Full time
Location Bristol, London, Warrington For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your contractual duties from Vauxhall or another reasonable location on a temporary basis during the interim period. Please note that, as Stratford will be your contractual place of work, any subsequent move from a temporary location will not entitle you to payments for travel time or costs under the Relocation and Excess Travel Policy. About the job Job summary Join the expanding National Data Exploitation Capability (NDEC), part of the National Crime Agency's Data and Analysis Hub,and help place data at the centre of the fight against serious and organised crime (SOC). NDEC delivers advanced analytical and exploitation capabilities that generate operational insight, inform strategic decision making, and provide a critical edge against increasingly technology driven threats. As a Lead Software Developer, you will play a key role in shaping and delivering high quality software solutions that unlock the value of complex and rapidly growing datasets. We are looking for proactive, inquisitive problem solvers who thrive in a dynamic environment, enjoy variety, and work effectively as part of a collaborative, multi disciplinary team. Job description As the Lead Software Developer, you will provide technical leadership across NDEC and the wider NCA, driving the design, development and delivery of high quality software solutions that directly support mission critical operational and analytical needs. Working within a multi disciplinary technical team, you will contribute to the creation of next generation tools and platforms that enhance the Agency's ability to detect, disrupt and prevent SOC. This role places you at the cutting edge of law enforcement technology, helping to shape capabilities that address some of the most complex and high impact threats facing the UK. You will set engineering standards, define best practice and ensure the team consistently delivers secure, scalable and maintainable software. A key part of your role will be leading, coaching and mentoring a team of developers, supporting their technical growth, fostering a positive and collaborative culture, and ensuring their work aligns with NCA priorities. You will champion modern development approaches and agile delivery methods, promoting DevOps practices, automation and continuous integration/continuous deployment to ensure rapid and reliable delivery. Your responsibilities will include guiding technical decision making, selecting appropriate technologies and architectural approaches, and making informed judgments about when to build bespoke solutions or adopt existing tools. You will work closely with data scientists, analysts, product managers and operational teams to ensure that complex mission requirements are translated into robust, user centred technical solutions. In doing so, you will ensure that software developed within NDEC integrates effectively with operational workflows and delivers real world impact. You will also play a key role in strengthening the developer community across NDEC and the wider Agency, promoting knowledge sharing, encouraging experimentation and driving the adoption of good practice in security, testing, automation and documentation. Through strong technical leadership and a commitment to continuous improvement, you will help build a high performing software engineering capability that delivers meaningful outcomes in a fast moving and demanding environment. Duties and Responsibilities Team Leadership - Lead, manage and inspire a software development team to design, build and deliver high quality data services that address complex operational challenges. Provide clear direction, set standards and foster a culture of technical excellence and continuous improvement. Relationship Building - Develop strong, collaborative relationships across the NCA technical community. Promote shared learning, knowledge exchange and cross functional working to build collective capability and support the effective delivery of Agency priorities. User Engagement - Champion user centred design by defining effective approaches for understanding user needs and guiding others in eliciting and interpreting user stories. Distinguish clearly between genuine user needs and stakeholder wants, ensuring research is applied appropriately and recommending the most suitable tools and methods. Modern Development Standards - Apply and promote modern engineering standards and practices across complex projects and programmes, ensuring solutions are robust, secure, maintainable and aligned with organisational best practice. Programme and Build (Software Engineering) - Maintain technical oversight across all stages and iterations of the software development lifecycle. Provide expert advice to stakeholders, set team wide standards for programming tools and techniques, and ensure appropriate application of methods, frameworks and compliance requirements. Information Security - Design solutions with embedded security controls, ensuring they are purposefully engineered to mitigate relevant security threats and meet NCA and national security requirements. Systems Design - Develop systems that balance risk, impact and technical complexity, selecting suitable design patterns and standards. Review and assure the designs of others, ensuring appropriate technology choices, efficient resource use and effective integration across multiple systems. Systems Integration - Coordinate integration activities across systems, defining integration approaches and supporting teams in undertaking integration testing. Ensure components interact reliably and support the delivery of end to end operational capability. Person specification Software Engineering - Demonstrable industrial experience designing, developing and testing complex object oriented software applications. Strong proficiency in object oriented programming languages, with experience applying robust engineering principles in production environments. Deep understanding of the full software development lifecycle, including discovery, design, build, testing, deployment and maintenance. Development Practices & Delivery - Hands on experience working within agile delivery environments, applying iterative development, continuous feedback and prioritisation techniques. Practical experience with modern DevOps practices, automation and CI/CD pipelines to ensure consistent, reliable and secure deployment. Ability to translate user and business requirements into technical solutions, managing expectations and making informed, collaborative trade offs. Cloud, Infrastructure & Environments - Knowledge of designing, deploying and maintaining software across cloud and on premise environments. Understanding of how to build scalable, secure and resilient systems that integrate effectively within complex technical landscapes. Technical Design & Architecture - Experience contributing to technical design decisions, architectural patterns and standards. Ability to assess technology options, ensure alignment with best practice, and contribute to long term technical strategy. Technical Leadership - Experience operating in a technical leadership role, providing direction, coaching and assurance to software developers. Ability to build a positive engineering culture, promote knowledge sharing, and drive continuous improvement across a multi disciplinary team.
VENUE MANAGER: OVERVIEW OF ROLE Clwb Y Bont wishes to appoint a Venue Manager to fulfil and develop our Front of House operations. The successful candidate will have the proven ability to ensure the effective and profitable delivery of an appropriate Bar & Venue service that supports and compliments the Clwb's objectives and in line with customer development objectives. This is a fantastic opportunity for someone looking to make their mark in one of South Wales' well-known grassroots music venue that fully supports Welshness in all its forms located within Pontypridd. Venue Manager: Contractual Details Salary: £26,936 - £28,860 per annum depending on experience, effective from 1 Aril 2026 Term: 12 months fixed term Hours: 37 hours per week including evening and weekends. Holidays: 20 days per year, plus the 8 recognised bank/public holidays Probationary Period: 3 Months Period of Notice: 2 months (the notice period during the probationary period is 2 weeks). Pension: We do not currently operate a pension scheme but will facilitate access by you to a pension scheme to the extent to which we are required to do so by law. Right to work: The successful applicant will be required to provide documentation under the Immigration, Asylum and Nationality Act 2006. References: Offers of employment are subject to the receipt of satisfactory references. Start date: The post is available immediately. Main purpose of role To ensure the effective and profitable delivery of the bar & venue service that supports and compliments the Clwb's objectives in line with customer development objectives. To lead on safety, hygiene and beverage choice and quality. To build a highly motivated and skilled Bar team. To support the Clwb's Committee in the customer facing operations and day to day facilities management. As a personal licence holder, to undertake all associated duties ensuring that Clwb is fully compliant with all legal requirements. Reports to : the Chair, Treasurer and Committee of Clwb y Bont for all Day-to-Day responsibilities, ultimately responsible to the Committee. Responsible for: Bar staff and Volunteers who undertake occasional bar duties. Key relationships: Committee Members, regular volunteers and freelance members of staff LEAD RESPONSIBILITIES: Working with the Reporting Officers above to develop the Clwb's Bar & Venue offer, ensuring a high level of customer positive experience and the profitable and legally compliant operation of facilities, complying with environmental health and trading standards requirements across the venue at all times. Develop and maintain a level and style of Bar & Venue service that is integral to and supportive of the Clwb's bilingual core operations, values, programme and services. With a hands-on approach you will ensure the successful operation of the Bar & Venue and that the service meets the requirements of each of the different types of activities undertaken at Clwb. Working with the Reporting Officers above and freelance members of staff to drive income generation through increased use of our facilities for hires and events planning. To be fully accountable for all bar stock; ordering, receiving and reporting and venue equipment - monitor onsite resources including all hire equipment and furniture and establish and maintain equipment listings and discuss any needs with the Treasurer. Recruit, manage, train and rota bar staff. Working closely with the Reporting Officers above on all licence, Health and Safety and fire evacuation procedures. With freelance members of staff, develop attractive and consistent communications to drive use of, and sales at Clwb. To embrace and promote the ethos of sustainable development and work closely with other key staff to identify and implement measures to lessen the environmental impact of our activities. Note: You are employed as a Venue Manager. However you may be asked to perform other duties to the same total hours of work. PERSON SPECIFICATION: VENUE MANAGER ESSENTIAL 2 or more years in a management / supervisory role within the hospitality industry. Demonstrable experience of working with cash handling, stock management and reconciliation systems and within agreed budgets for community events and private hires. Demonstrable evidence of the effective leadership, management and motivation of a small team. Experience of implementing effective health and safety procedures. Experience of managing community events and private hires. Knowledge and understanding of audience/customer needs and expectations. Excellent listening, influencing and verbal communication skills. Strong people skills: the ability to lead and motivate, to assume responsibility, to delegate appropriately and supervise effectively. Strong personal management skills: the ability to plan and prioritise work, deal effectively with pressure, manage competing demands and retain a positive and optimistic approach. Hard working, highly motivated and committed to best practice. A "completer-finisher", who takes pride in a job well done and in getting the most out of the people for whom they are responsible. A flair for dealing with the public and delivering excellent customer care; a real enjoyment in working with people. An understanding of, and commitment to, diversity and inclusion, coupled with the - imagination and application to identify the specific needs and preferences of current and potential customers with a particular emphasis on Welsh language and culture. Analytical thinker with a logical approach to problem-solving and the ability to anticipate the implications and consequences of situations and take appropriate action. HIGHLY DESIRABLE The ability to speak, read and write Welsh. We welcome applications from learners with a good foundation and have confidence in communicating in Welsh. Personal Licence Holder, or sufficient experience to obtain one - we will cover the costs if necessary.
Apr 01, 2026
Contractor
VENUE MANAGER: OVERVIEW OF ROLE Clwb Y Bont wishes to appoint a Venue Manager to fulfil and develop our Front of House operations. The successful candidate will have the proven ability to ensure the effective and profitable delivery of an appropriate Bar & Venue service that supports and compliments the Clwb's objectives and in line with customer development objectives. This is a fantastic opportunity for someone looking to make their mark in one of South Wales' well-known grassroots music venue that fully supports Welshness in all its forms located within Pontypridd. Venue Manager: Contractual Details Salary: £26,936 - £28,860 per annum depending on experience, effective from 1 Aril 2026 Term: 12 months fixed term Hours: 37 hours per week including evening and weekends. Holidays: 20 days per year, plus the 8 recognised bank/public holidays Probationary Period: 3 Months Period of Notice: 2 months (the notice period during the probationary period is 2 weeks). Pension: We do not currently operate a pension scheme but will facilitate access by you to a pension scheme to the extent to which we are required to do so by law. Right to work: The successful applicant will be required to provide documentation under the Immigration, Asylum and Nationality Act 2006. References: Offers of employment are subject to the receipt of satisfactory references. Start date: The post is available immediately. Main purpose of role To ensure the effective and profitable delivery of the bar & venue service that supports and compliments the Clwb's objectives in line with customer development objectives. To lead on safety, hygiene and beverage choice and quality. To build a highly motivated and skilled Bar team. To support the Clwb's Committee in the customer facing operations and day to day facilities management. As a personal licence holder, to undertake all associated duties ensuring that Clwb is fully compliant with all legal requirements. Reports to : the Chair, Treasurer and Committee of Clwb y Bont for all Day-to-Day responsibilities, ultimately responsible to the Committee. Responsible for: Bar staff and Volunteers who undertake occasional bar duties. Key relationships: Committee Members, regular volunteers and freelance members of staff LEAD RESPONSIBILITIES: Working with the Reporting Officers above to develop the Clwb's Bar & Venue offer, ensuring a high level of customer positive experience and the profitable and legally compliant operation of facilities, complying with environmental health and trading standards requirements across the venue at all times. Develop and maintain a level and style of Bar & Venue service that is integral to and supportive of the Clwb's bilingual core operations, values, programme and services. With a hands-on approach you will ensure the successful operation of the Bar & Venue and that the service meets the requirements of each of the different types of activities undertaken at Clwb. Working with the Reporting Officers above and freelance members of staff to drive income generation through increased use of our facilities for hires and events planning. To be fully accountable for all bar stock; ordering, receiving and reporting and venue equipment - monitor onsite resources including all hire equipment and furniture and establish and maintain equipment listings and discuss any needs with the Treasurer. Recruit, manage, train and rota bar staff. Working closely with the Reporting Officers above on all licence, Health and Safety and fire evacuation procedures. With freelance members of staff, develop attractive and consistent communications to drive use of, and sales at Clwb. To embrace and promote the ethos of sustainable development and work closely with other key staff to identify and implement measures to lessen the environmental impact of our activities. Note: You are employed as a Venue Manager. However you may be asked to perform other duties to the same total hours of work. PERSON SPECIFICATION: VENUE MANAGER ESSENTIAL 2 or more years in a management / supervisory role within the hospitality industry. Demonstrable experience of working with cash handling, stock management and reconciliation systems and within agreed budgets for community events and private hires. Demonstrable evidence of the effective leadership, management and motivation of a small team. Experience of implementing effective health and safety procedures. Experience of managing community events and private hires. Knowledge and understanding of audience/customer needs and expectations. Excellent listening, influencing and verbal communication skills. Strong people skills: the ability to lead and motivate, to assume responsibility, to delegate appropriately and supervise effectively. Strong personal management skills: the ability to plan and prioritise work, deal effectively with pressure, manage competing demands and retain a positive and optimistic approach. Hard working, highly motivated and committed to best practice. A "completer-finisher", who takes pride in a job well done and in getting the most out of the people for whom they are responsible. A flair for dealing with the public and delivering excellent customer care; a real enjoyment in working with people. An understanding of, and commitment to, diversity and inclusion, coupled with the - imagination and application to identify the specific needs and preferences of current and potential customers with a particular emphasis on Welsh language and culture. Analytical thinker with a logical approach to problem-solving and the ability to anticipate the implications and consequences of situations and take appropriate action. HIGHLY DESIRABLE The ability to speak, read and write Welsh. We welcome applications from learners with a good foundation and have confidence in communicating in Welsh. Personal Licence Holder, or sufficient experience to obtain one - we will cover the costs if necessary.
Marketing and Brand Manager Salary: Senior Manager Band 5 £40,775 £52,196, depending on experience Location: Central Newcastle (with flexibility to work from home on Fridays) Hours: Full-time, 36 hours per week Holidays: 30 days plus Bank Holidays Travel: Some regional and national travel, as required Closing Date: 5pm Friday 10 April 2026 Interview Date: Wednesday 22 & Thursday 23 April 2026 Make a Difference with Schools North East Schools North East is a purpose-driven charity championing schools and trusts across the region. Representing a collaborative network of over 1,150 schools, we are recognised nationally as the Voice for North East education, the Glue that brings schools together, and the Bridge connecting them to wider policy and practice. As we approach our 20th year, we are entering a new phase, strengthening our influence, extending our reach, and deepening the value we provide to members. This reach is further amplified through the National Network of Special Schools for School Business Professionals (NNoSS), a national community we lead. As Marketing & Brand Manager, you will lead and deliver a clear, strategic marketing and communications approach across all core workstreams: Schools North East, NNoSS, Jobs in Schools North East (our regional recruitment portal), and our high-profile events programme. You will also play a central role in amplifying our policy and influencing work, ensuring the voice and evidence of North East schools is heard nationally. This is a broad, high-impact role spanning brand, digital, content, campaigns, and stakeholder engagement, requiring both strategic oversight and hands-on delivery. You will ensure alignment across marketing, communications, policy, and events, and integrate activities to strengthen our position as the authoritative voice of North East schools. This role demands a commercially aware, politically astute leader who can see the bigger picture while delivering at pace. You will anticipate trends, respond decisively to opportunities and challenges, and make informed, confident decisions. We are looking for someone who leads with clarity and purpose, builds strong relationships, and communicates with impact. You will foster a collaborative, high-performing culture, supporting the development of others while maintaining high standards of delivery. This is an opportunity to play a defining role in a respected organisation at a critical stage in its development and to shape how we engage, influence, and grow in the years ahead. . Key Responsibilities Organisational Leadership Contribute to the strategic leadership of Schools North East as a senior manager, ensuring marketing work supports the organisation s long-term mission and values. Strategic Marketing Leadership Develop and deliver a forward-thinking marketing strategy that elevates Schools North East s brand regionally and nationally, aligning with organisational goals and values. Act as the senior lead on all marketing and brand initiatives, embedding marketing thinking across the organisation. Brand Development & Management Strengthen Schools North East as the authoritative voice of education in the region and a credible influencer on the national stage. Manage and refresh, as necessary, the brand identity to ensure consistency across all channels, content, campaigns, and events. Content & Campaign Strategy Create and oversee a compelling multi-channel content strategy that delivers high-value engagement across all audiences, from school leaders and policymakers to media and potential funders. Lead integrated marketing campaigns that amplify the impact of events, policy work, and membership services. Audience Engagement & Insight Develop segmented engagement strategies to better serve diverse stakeholder groups, ensuring messages land with clarity and purpose. Use audience insight, member feedback, and data analytics to shape messaging, improve outcomes, and report on ROI. Media & Public Relations Act as brand guardian and media lead by proactively shaping public narratives, overseeing media inquiries, and managing external comms. Build and manage strategic relationships with regional and national media to drive influence and awareness. Digital & Social Media Strategy Transform Schools North East s digital presence, particularly on LinkedIn and other platforms, to increase visibility, engagement, and thought leadership. Introduce a more dynamic and audience-friendly approach to communications and e- newsletters, reducing information overload and improving open and engagement rates. Revenue Generation & Innovation Drive revenue across the SNE portfolio, including memberships, NNoSS, Jobs in Schools North East, partnerships, sponsorships, and events, maximising income, retention, and growth. Develop new income streams, products, and commercial opportunities through targeted campaigns and offers aligned to SNE s mission. Embed a data-driven, commercial approach to marketing, improving conversion, delegate acquisition, and ROI while maintaining our charitable ethos. Systems & Tools Oversee the development and optimisation of CRM, website, and digital tools to streamline marketing operations and track impact. Ensure data compliance and user experience best practices are upheld. Team Leadership & Collaboration Lead and mentor direct reports setting clear KPIs and fostering a creative, ambitious, and collaborative team culture across the organisation. Work closely with Directors, Business, Events and Policy teams to ensure marketing activity supports and enhances core functions. Person Specification (A Application, I Interview, T Task) Essential: Proven experience (5-10 years minimum) in senior marketing, communications, or brand roles, ideally in complex or mission-led organisations (A, I). Strategic thinker with a demonstrable track record of delivering marketing plans that grow brand awareness, reputation, and engagement (A, I, T). Experience working across digital, PR, content, and campaign planning, with measurable impact (A, I). Strong leadership experience, able to inspire a team and embed marketing thinking organisation wide (A, I). Expertise in media handling, brand positioning, and stakeholder communications (A, I). Demonstrable understanding of the role marketing plays in policy influence, membership retention, and charitable growth (A, I). Excellent copywriting and messaging skills, with the ability to distill complex information into clear, compelling content (A, I, T). Confident using analytics, CRM platforms, email marketing tools, and social media to drive engagement (A, I). Highly collaborative, with a can-do attitude and the ability to engage internal and external stakeholders (A, I). Ability to innovate within resource constraints and remain calm under pressure (A, I). Desirable: Experience in the education, charity, or membership sector (A, I). Knowledge of the education landscape in the North East or wider national policy context (A, I).
Apr 01, 2026
Full time
Marketing and Brand Manager Salary: Senior Manager Band 5 £40,775 £52,196, depending on experience Location: Central Newcastle (with flexibility to work from home on Fridays) Hours: Full-time, 36 hours per week Holidays: 30 days plus Bank Holidays Travel: Some regional and national travel, as required Closing Date: 5pm Friday 10 April 2026 Interview Date: Wednesday 22 & Thursday 23 April 2026 Make a Difference with Schools North East Schools North East is a purpose-driven charity championing schools and trusts across the region. Representing a collaborative network of over 1,150 schools, we are recognised nationally as the Voice for North East education, the Glue that brings schools together, and the Bridge connecting them to wider policy and practice. As we approach our 20th year, we are entering a new phase, strengthening our influence, extending our reach, and deepening the value we provide to members. This reach is further amplified through the National Network of Special Schools for School Business Professionals (NNoSS), a national community we lead. As Marketing & Brand Manager, you will lead and deliver a clear, strategic marketing and communications approach across all core workstreams: Schools North East, NNoSS, Jobs in Schools North East (our regional recruitment portal), and our high-profile events programme. You will also play a central role in amplifying our policy and influencing work, ensuring the voice and evidence of North East schools is heard nationally. This is a broad, high-impact role spanning brand, digital, content, campaigns, and stakeholder engagement, requiring both strategic oversight and hands-on delivery. You will ensure alignment across marketing, communications, policy, and events, and integrate activities to strengthen our position as the authoritative voice of North East schools. This role demands a commercially aware, politically astute leader who can see the bigger picture while delivering at pace. You will anticipate trends, respond decisively to opportunities and challenges, and make informed, confident decisions. We are looking for someone who leads with clarity and purpose, builds strong relationships, and communicates with impact. You will foster a collaborative, high-performing culture, supporting the development of others while maintaining high standards of delivery. This is an opportunity to play a defining role in a respected organisation at a critical stage in its development and to shape how we engage, influence, and grow in the years ahead. . Key Responsibilities Organisational Leadership Contribute to the strategic leadership of Schools North East as a senior manager, ensuring marketing work supports the organisation s long-term mission and values. Strategic Marketing Leadership Develop and deliver a forward-thinking marketing strategy that elevates Schools North East s brand regionally and nationally, aligning with organisational goals and values. Act as the senior lead on all marketing and brand initiatives, embedding marketing thinking across the organisation. Brand Development & Management Strengthen Schools North East as the authoritative voice of education in the region and a credible influencer on the national stage. Manage and refresh, as necessary, the brand identity to ensure consistency across all channels, content, campaigns, and events. Content & Campaign Strategy Create and oversee a compelling multi-channel content strategy that delivers high-value engagement across all audiences, from school leaders and policymakers to media and potential funders. Lead integrated marketing campaigns that amplify the impact of events, policy work, and membership services. Audience Engagement & Insight Develop segmented engagement strategies to better serve diverse stakeholder groups, ensuring messages land with clarity and purpose. Use audience insight, member feedback, and data analytics to shape messaging, improve outcomes, and report on ROI. Media & Public Relations Act as brand guardian and media lead by proactively shaping public narratives, overseeing media inquiries, and managing external comms. Build and manage strategic relationships with regional and national media to drive influence and awareness. Digital & Social Media Strategy Transform Schools North East s digital presence, particularly on LinkedIn and other platforms, to increase visibility, engagement, and thought leadership. Introduce a more dynamic and audience-friendly approach to communications and e- newsletters, reducing information overload and improving open and engagement rates. Revenue Generation & Innovation Drive revenue across the SNE portfolio, including memberships, NNoSS, Jobs in Schools North East, partnerships, sponsorships, and events, maximising income, retention, and growth. Develop new income streams, products, and commercial opportunities through targeted campaigns and offers aligned to SNE s mission. Embed a data-driven, commercial approach to marketing, improving conversion, delegate acquisition, and ROI while maintaining our charitable ethos. Systems & Tools Oversee the development and optimisation of CRM, website, and digital tools to streamline marketing operations and track impact. Ensure data compliance and user experience best practices are upheld. Team Leadership & Collaboration Lead and mentor direct reports setting clear KPIs and fostering a creative, ambitious, and collaborative team culture across the organisation. Work closely with Directors, Business, Events and Policy teams to ensure marketing activity supports and enhances core functions. Person Specification (A Application, I Interview, T Task) Essential: Proven experience (5-10 years minimum) in senior marketing, communications, or brand roles, ideally in complex or mission-led organisations (A, I). Strategic thinker with a demonstrable track record of delivering marketing plans that grow brand awareness, reputation, and engagement (A, I, T). Experience working across digital, PR, content, and campaign planning, with measurable impact (A, I). Strong leadership experience, able to inspire a team and embed marketing thinking organisation wide (A, I). Expertise in media handling, brand positioning, and stakeholder communications (A, I). Demonstrable understanding of the role marketing plays in policy influence, membership retention, and charitable growth (A, I). Excellent copywriting and messaging skills, with the ability to distill complex information into clear, compelling content (A, I, T). Confident using analytics, CRM platforms, email marketing tools, and social media to drive engagement (A, I). Highly collaborative, with a can-do attitude and the ability to engage internal and external stakeholders (A, I). Ability to innovate within resource constraints and remain calm under pressure (A, I). Desirable: Experience in the education, charity, or membership sector (A, I). Knowledge of the education landscape in the North East or wider national policy context (A, I).
Description This isn't just a bar management role - it's your chance to take the reins of three of our most iconic, high energy venues and bring them to life every single day. As our Bars Manager, you'll be at the heart of the action, leading the teams behind Studio 36 (our flagship entertainment venue where headline acts perform), Jellyfish (our stylish cocktail lounge), and Skyline Bar (the beating heart of our famous Skyline Pavilion). If you thrive in fast paced environments, love creating unforgettable guest moments, and have the passion to lead large, dynamic teams, this role puts you right where the magic happens. You'll set the tone, drive the atmosphere, and make sure every drink poured, every interaction delivered, and every shift run feels exceptional. You will: Deliver a brilliantly executed bar experience through fast, safe, friendly service and consistent product quality. Champion commercial success by maximising stock yield, managing cellar and product controls, and driving sales through product mix, upselling, and activation. Use insight (P&L, SPH, stock results, yield reports, NPS, team data, guest volumes) to make informed decisions that elevate performance. Be highly visible on the floor, leading standards, coaching in real time, and interacting with guests to create memorable moments. KPIs Guest NPS (overall, speed of service, quality of serve) eNPS & team engagement Stock yield %, stock loss, line variances, waste & compliance Revenue growth, SPH, Bserve volumes & category sales mix P&L delivery vs. budget Payroll management & labour productivity RPRPRT - Right People, Right Place, Right Time Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) Team retention & development progress General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) Own the full guest experience within the bar, ensuring speed, quality and friendliness of service during all trade patterns. Actively manage guest flow to reduce queue times and maintain a lively, well organised bar environment. Ensure consistency of product delivery across all WET categories (draught, spirits, cocktails, hot beverages, premium serves). Use NPS trends and guest comments to improve service points, product mix, and bar layout where possible. Be highly visible during peak trading to support, coach, and solve issues in real time. Commercial, Stock & Business Performance Full accountability for stock results, including: stock yield performance line checks waste reduction stock rotation & product care safe cellar management cash variances Use stock reports to identify patterns, risks or opportunities and implement action plans to improve yields and reduce loss. Contribute ideas to increase WET sales: premiumisation, product placement, seasonal activation, and upsell training. Deliver labour plans aligned to forecasted demand, improving productivity without compromising service. Complete rotas in SAM 3 weeks ahead and ensure accuracy in payroll closing. Drive the profitability of the bar through margins, SPH, ATV, and effective promotions. Team Leadership, Culture & Development Create clear, measurable objectives for supervisors that drive performance in revenue generation, queue management, profit protection, compliance, Guest experience, and team experience. Lead and develop a positive, high performance bar team through coaching, recognition, and hands on guidance. Ensure all team members are fully trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing (Challenge 25, refusals, licensing obligations). Conduct meaningful 1:1s, PDPs, performance reviews and use realtime feedback to support development. Role-model Butlin's Values and Leadership Behaviours at all times. Build a multiskilled team capable of flexing across the resort to meet guest volume and business need. Actively improve team retention through recognition, support, development opportunities and open communication. Operational Excellence, Safety & Compliance Ensure complete compliance with licensing legislation, including Challenge policies, refusals logs, trading hours and responsible retailing. Oversee cellar management to guarantee safety, product quality, proper changeover, gas system handling and hygiene. Maintain full audit readiness across: bar cleanliness and organisation food safety H&S and COSHH security, cash handling and stock holding brand standards Lead venue opening/closing routines and complete daily operational checks. Escalate risks appropriately and own corrective actions. Cross Resort Collaboration & Leadership Work closely with Central Commercial & Procurement to align on product range, price changes and yield objectives. Build strong relationships with leadership teams and peers across all resorts to share ideas and improve performance. Support other venues and departments when operational needs shift Championing Butlin's Team member plus modelling optimisation labour alongside other resort leaders. Key Knowledge/Experience & Qualification Requirements Demonstrable leadership experience within a WET led bar, pub, Night club or high-volume hospitality environment. Strong understanding of cellar management, stock controls, licensing law and responsible alcohol retailing. Proven commercial acumen with experience delivering stock yield targets and improving financial performance. Experience working with multiskilled teams in fast paced, high-volume operations. Strong coaching ability, able to upskill teams in service, product knowledge, and operational excellence. Skilled in rota planning, forecasting and managing labour to demand. Confident communicator who can influence, motivate, and adapt quickly to changing needs. Strong problem solver with the ability to stay calm and lead during pressured trading periods. Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance. Coaching team. Delivering team training. Setting standards and role modelling this behaviour. Problem solving Providing feedback. Communicate business goals and objectives and support team to achieve these targets. Able to manage multiple priorities and can adapt quickly to changing requirements. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description This isn't just a bar management role - it's your chance to take the reins of three of our most iconic, high energy venues and bring them to life every single day. As our Bars Manager, you'll be at the heart of the action, leading the teams behind Studio 36 (our flagship entertainment venue where headline acts perform), Jellyfish (our stylish cocktail lounge), and Skyline Bar (the beating heart of our famous Skyline Pavilion). If you thrive in fast paced environments, love creating unforgettable guest moments, and have the passion to lead large, dynamic teams, this role puts you right where the magic happens. You'll set the tone, drive the atmosphere, and make sure every drink poured, every interaction delivered, and every shift run feels exceptional. You will: Deliver a brilliantly executed bar experience through fast, safe, friendly service and consistent product quality. Champion commercial success by maximising stock yield, managing cellar and product controls, and driving sales through product mix, upselling, and activation. Use insight (P&L, SPH, stock results, yield reports, NPS, team data, guest volumes) to make informed decisions that elevate performance. Be highly visible on the floor, leading standards, coaching in real time, and interacting with guests to create memorable moments. KPIs Guest NPS (overall, speed of service, quality of serve) eNPS & team engagement Stock yield %, stock loss, line variances, waste & compliance Revenue growth, SPH, Bserve volumes & category sales mix P&L delivery vs. budget Payroll management & labour productivity RPRPRT - Right People, Right Place, Right Time Audit & compliance results (H&S, Licensing, Food Safety, Cellar Management, Cash & Stock Controls) Team retention & development progress General Duties & Key Accountabilities Guest Experience & Service Leadership (WET Focused) Own the full guest experience within the bar, ensuring speed, quality and friendliness of service during all trade patterns. Actively manage guest flow to reduce queue times and maintain a lively, well organised bar environment. Ensure consistency of product delivery across all WET categories (draught, spirits, cocktails, hot beverages, premium serves). Use NPS trends and guest comments to improve service points, product mix, and bar layout where possible. Be highly visible during peak trading to support, coach, and solve issues in real time. Commercial, Stock & Business Performance Full accountability for stock results, including: stock yield performance line checks waste reduction stock rotation & product care safe cellar management cash variances Use stock reports to identify patterns, risks or opportunities and implement action plans to improve yields and reduce loss. Contribute ideas to increase WET sales: premiumisation, product placement, seasonal activation, and upsell training. Deliver labour plans aligned to forecasted demand, improving productivity without compromising service. Complete rotas in SAM 3 weeks ahead and ensure accuracy in payroll closing. Drive the profitability of the bar through margins, SPH, ATV, and effective promotions. Team Leadership, Culture & Development Create clear, measurable objectives for supervisors that drive performance in revenue generation, queue management, profit protection, compliance, Guest experience, and team experience. Lead and develop a positive, high performance bar team through coaching, recognition, and hands on guidance. Ensure all team members are fully trained in product knowledge, pouring standards, cellar safety and responsible alcohol retailing (Challenge 25, refusals, licensing obligations). Conduct meaningful 1:1s, PDPs, performance reviews and use realtime feedback to support development. Role-model Butlin's Values and Leadership Behaviours at all times. Build a multiskilled team capable of flexing across the resort to meet guest volume and business need. Actively improve team retention through recognition, support, development opportunities and open communication. Operational Excellence, Safety & Compliance Ensure complete compliance with licensing legislation, including Challenge policies, refusals logs, trading hours and responsible retailing. Oversee cellar management to guarantee safety, product quality, proper changeover, gas system handling and hygiene. Maintain full audit readiness across: bar cleanliness and organisation food safety H&S and COSHH security, cash handling and stock holding brand standards Lead venue opening/closing routines and complete daily operational checks. Escalate risks appropriately and own corrective actions. Cross Resort Collaboration & Leadership Work closely with Central Commercial & Procurement to align on product range, price changes and yield objectives. Build strong relationships with leadership teams and peers across all resorts to share ideas and improve performance. Support other venues and departments when operational needs shift Championing Butlin's Team member plus modelling optimisation labour alongside other resort leaders. Key Knowledge/Experience & Qualification Requirements Demonstrable leadership experience within a WET led bar, pub, Night club or high-volume hospitality environment. Strong understanding of cellar management, stock controls, licensing law and responsible alcohol retailing. Proven commercial acumen with experience delivering stock yield targets and improving financial performance. Experience working with multiskilled teams in fast paced, high-volume operations. Strong coaching ability, able to upskill teams in service, product knowledge, and operational excellence. Skilled in rota planning, forecasting and managing labour to demand. Confident communicator who can influence, motivate, and adapt quickly to changing needs. Strong problem solver with the ability to stay calm and lead during pressured trading periods. Demonstratable experience of leading teams to success, this includes proficiency in: Managing performance. Coaching team. Delivering team training. Setting standards and role modelling this behaviour. Problem solving Providing feedback. Communicate business goals and objectives and support team to achieve these targets. Able to manage multiple priorities and can adapt quickly to changing requirements. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description Lead, Inspire and Elevate Our Retail Experiences We're looking for a passionate and driven Shops Manager to take the lead across a vibrant portfolio of retail venues at the heart of our resort. This is a role for someone who loves creating memorable guest experiences, thrives in a fast paced environment, and takes real pride in shaping high performing, engaging retail spaces. You'll oversee an exciting mix of outlets - The Butlin's Store, Mega Treats, Toy Box, Show Time Studio and The Hire Shop - each offering something unique to our guests. From toys and treats to merchandise, photography and equipment hire, you'll bring consistency, creativity and commercial focus to every venue you lead. You will: Lead with passion , inspiring your teams across multiple venues to deliver exceptional service, strong retail standards and unforgettable guest interactions. Drive commercial success , using your retail expertise to grow sales, optimise stock integrity, reduce waste and deliver standout visual merchandising. Use insight to elevate performance , analysing NPS, sales mix, footfall, stock results and team data to make smart decisions that enhance both guest experience and commercial outcomes. Be a visible, hands on leader , coaching your teams in real time, setting clear expectations and ensuring every venue looks fantastic and operates safely and efficiently. KPIs • Guest NPS & retail shopping experience • eNPS & team engagement • Sales growth & category mix performance • Stock loss %, waste %, scanning accuracy & stock integrity • Hire Shop compliance, equipment tracking & damage reduction • Photo package sales & conversion • Labour productivity & deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Food Safety, Security, Cash Handling, Loss Prevention) • Team retention & development progress General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation. • Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency. • Use NPS insights and guest comments to improve service flow, queue management and shop layout. • Lead from the front during peak trading, supporting the team with real time coaching and visibility. • Ensure the photography and hire experiences are hassle free, safe and add value to the guest stay. Commercial, Stock & Business Performance • Full accountability for stock performance across all satellite shops including: stock integrity & variances waste reduction product movement & rotation loss prevention routines accurate tills & scanning • Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability. • Work with Central Commercial teams to implement promotional activity, price reviews and range changes. • Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection). • Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage. • Ensure accurate payroll processes and support rota creation as required. Team Leadership, Culture & Development • Lead a multivenue team through coaching, communication and daily operational support. • Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention. • Support 1:1s, PDPs, performance reviews and succession planning. • Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours across all retail outlets. • Build a multiskilled workforce able to flex across different shop types and support other retail areas. • Drive retention by creating a supportive, positive and development focused culture. Operational Excellence, Safety & Compliance • Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security. • Ensure strong cash handling routines including floats, safe checks, variances and escalation. • Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas. • Ensure all hire shop activity is safe, tracked, logged and well documented (returns, damage checks, equipment cleaning). • Lead opening/closing routines and complete daily checks. • Escalate risks and implement corrective actions promptly. Cross Resort Collaboration & Leadership • Work closely with Commercial & Procurement to deliver range, promotions and price execution. • Partner with Loss Prevention on stock variance, shrinkage and compliance. • Collaborate with Entertainment and Guest Operations to support photography needs and resort events. • Share best practice across resorts to improve consistency and performance. • Support wider resort operations during peak arrival days and largescale events. Key Knowledge/Experience & Qualification Requirements • Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail) is essential. • Strong understanding of stock controls, loss prevention, waste management and retail operations. • Visual merchandising experience with the ability to execute seasonal layouts and impactful displays. • Understanding of basic photography retail or willingness to learn photo sales processes. • Experience managing labour to demand and working with multiskilled teams. • Strong communicator able to motivate, coach and influence teams. • Problem solver who can stay calm and lead across multiple venues during peak trading. • Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Apr 01, 2026
Full time
Description Lead, Inspire and Elevate Our Retail Experiences We're looking for a passionate and driven Shops Manager to take the lead across a vibrant portfolio of retail venues at the heart of our resort. This is a role for someone who loves creating memorable guest experiences, thrives in a fast paced environment, and takes real pride in shaping high performing, engaging retail spaces. You'll oversee an exciting mix of outlets - The Butlin's Store, Mega Treats, Toy Box, Show Time Studio and The Hire Shop - each offering something unique to our guests. From toys and treats to merchandise, photography and equipment hire, you'll bring consistency, creativity and commercial focus to every venue you lead. You will: Lead with passion , inspiring your teams across multiple venues to deliver exceptional service, strong retail standards and unforgettable guest interactions. Drive commercial success , using your retail expertise to grow sales, optimise stock integrity, reduce waste and deliver standout visual merchandising. Use insight to elevate performance , analysing NPS, sales mix, footfall, stock results and team data to make smart decisions that enhance both guest experience and commercial outcomes. Be a visible, hands on leader , coaching your teams in real time, setting clear expectations and ensuring every venue looks fantastic and operates safely and efficiently. KPIs • Guest NPS & retail shopping experience • eNPS & team engagement • Sales growth & category mix performance • Stock loss %, waste %, scanning accuracy & stock integrity • Hire Shop compliance, equipment tracking & damage reduction • Photo package sales & conversion • Labour productivity & deployment accuracy • RPRPRT - Right People, Right Place, Right Time • Audit & compliance results (H&S, Food Safety, Security, Cash Handling, Loss Prevention) • Team retention & development progress General Duties & Key Accountabilities Guest Experience & Retail Service Leadership • Oversee guest experience across all satellite retail outlets, ensuring speed, friendliness, product availability and store presentation. • Maintain retail and VM standards including planograms, displays, cleanliness, signage and brand consistency. • Use NPS insights and guest comments to improve service flow, queue management and shop layout. • Lead from the front during peak trading, supporting the team with real time coaching and visibility. • Ensure the photography and hire experiences are hassle free, safe and add value to the guest stay. Commercial, Stock & Business Performance • Full accountability for stock performance across all satellite shops including: stock integrity & variances waste reduction product movement & rotation loss prevention routines accurate tills & scanning • Support sales growth by ensuring strong merchandising, product placement, seasonal changeovers and availability. • Work with Central Commercial teams to implement promotional activity, price reviews and range changes. • Manage and optimise the profitability of photography sales and hire shop operations (pricing, packages, loss protection). • Deliver labour aligned to trading patterns and guest footfall, ensuring productivity and coverage. • Ensure accurate payroll processes and support rota creation as required. Team Leadership, Culture & Development • Lead a multivenue team through coaching, communication and daily operational support. • Ensure all team members are trained in scanning accuracy, product knowledge, venue standards, guest service and loss prevention. • Support 1:1s, PDPs, performance reviews and succession planning. • Create clear, measurable objectives for Assistant Managers & Supervisor Plus to support revenue generation, queue management, profit protection, compliance, guest experience and team experience. • Role model Butlin's Values and Leadership Behaviours across all retail outlets. • Build a multiskilled workforce able to flex across different shop types and support other retail areas. • Drive retention by creating a supportive, positive and development focused culture. Operational Excellence, Safety & Compliance • Maintain full compliance across all shops including licensing (where applicable), food safety for sweets, H&S, COSHH and security. • Ensure strong cash handling routines including floats, safe checks, variances and escalation. • Lead audit readiness across retail stores, stockrooms, photography spaces and hire equipment areas. • Ensure all hire shop activity is safe, tracked, logged and well documented (returns, damage checks, equipment cleaning). • Lead opening/closing routines and complete daily checks. • Escalate risks and implement corrective actions promptly. Cross Resort Collaboration & Leadership • Work closely with Commercial & Procurement to deliver range, promotions and price execution. • Partner with Loss Prevention on stock variance, shrinkage and compliance. • Collaborate with Entertainment and Guest Operations to support photography needs and resort events. • Share best practice across resorts to improve consistency and performance. • Support wider resort operations during peak arrival days and largescale events. Key Knowledge/Experience & Qualification Requirements • Retail leadership experience within multisite, high volume or family focused environments (toy, sweet, gift, convenience, photo retail or general retail) is essential. • Strong understanding of stock controls, loss prevention, waste management and retail operations. • Visual merchandising experience with the ability to execute seasonal layouts and impactful displays. • Understanding of basic photography retail or willingness to learn photo sales processes. • Experience managing labour to demand and working with multiskilled teams. • Strong communicator able to motivate, coach and influence teams. • Problem solver who can stay calm and lead across multiple venues during peak trading. • Ability to work flexibly, prioritise effectively and adapt quickly to changing guest and trading needs. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Project Manager Role based in the Wirral, Merseyside. Working for a growing Generator Hire and Service Business Client Details Our client is a well-established organisation within the industrial and manufacturing sector. As a medium-sized company, they are committed to delivering innovative solutions and maintaining high standards in their field. Description The Project Manager will be responsible for the end-to-end management of generator and power generation projects, overseeing delivery from contract award through to installation, commissioning, and final client handover. This role requires strong project leadership, technical coordination, and stakeholder management to ensure projects are delivered safely, on schedule, within budget, and to the required technical and quality standards. The successful candidate will act as the primary interface between clients, internal engineering teams, suppliers, and installation contractors, ensuring effective communication and coordination throughout the project lifecycle. Projects may involve work in highly varied and technically demanding environments, requiring regular travel across the UK and Europe. All travel, accommodation, and related expenses are covered. This is an exciting time to join a rapidly growing organisation with significant opportunities for professional development and career progression Profile Essential Skills & Experience Strong project planning, organisational, and coordination skills. Proven experience managing project budgets, schedules, and resources. Excellent communication, leadership, and stakeholder management abilities. Ability to manage multiple projects simultaneously in a fast-paced environment. Strong analytical, problem-solving, and decision-making capabilities. Experience using project management software (e.g., MS Project, Primavera, or similar tools). Professional and confident client-facing communication skills. Desirable Experience Knowledge or experience within power generation, generator systems, electrical distribution, or backup power solutions. Experience managing installation projects in industrial or infrastructure environments Similar industrial, construction or engineering environments Job Offer £70,000 to £80,000 plus car, bonus and benefits
Apr 01, 2026
Full time
Project Manager Role based in the Wirral, Merseyside. Working for a growing Generator Hire and Service Business Client Details Our client is a well-established organisation within the industrial and manufacturing sector. As a medium-sized company, they are committed to delivering innovative solutions and maintaining high standards in their field. Description The Project Manager will be responsible for the end-to-end management of generator and power generation projects, overseeing delivery from contract award through to installation, commissioning, and final client handover. This role requires strong project leadership, technical coordination, and stakeholder management to ensure projects are delivered safely, on schedule, within budget, and to the required technical and quality standards. The successful candidate will act as the primary interface between clients, internal engineering teams, suppliers, and installation contractors, ensuring effective communication and coordination throughout the project lifecycle. Projects may involve work in highly varied and technically demanding environments, requiring regular travel across the UK and Europe. All travel, accommodation, and related expenses are covered. This is an exciting time to join a rapidly growing organisation with significant opportunities for professional development and career progression Profile Essential Skills & Experience Strong project planning, organisational, and coordination skills. Proven experience managing project budgets, schedules, and resources. Excellent communication, leadership, and stakeholder management abilities. Ability to manage multiple projects simultaneously in a fast-paced environment. Strong analytical, problem-solving, and decision-making capabilities. Experience using project management software (e.g., MS Project, Primavera, or similar tools). Professional and confident client-facing communication skills. Desirable Experience Knowledge or experience within power generation, generator systems, electrical distribution, or backup power solutions. Experience managing installation projects in industrial or infrastructure environments Similar industrial, construction or engineering environments Job Offer £70,000 to £80,000 plus car, bonus and benefits
Programme Construction Lead Salary: Up to £90,000 (depending on your suitability and level of experience) Location: Reading area Let us introduce the role: The Future Materials Campus, or FMC, is at heart an infrastructure project, building seven state-of-the-art facilities to enable the nuclear security technologies and science for generations to come. The FMC is a massive undertaking - essentially, we are building the same amount of infrastructure delivered by Crossrail on a space the size of the 2012 Olympic Park. While it is challenging, it also offers amazing opportunities to develop skills, create jobs and innovate in design, construction, and science. AWE is currently recruiting for a Programme Construction Lead to be responsible for providing strategic leadership and management of professional engineering services, in support of the CASD Programme and the company's strategic goals. You will be a focal point and signpost for construction advice, information and expertise about policy, best practice, knowledge and relevant standards. Provide due governance and management to meet relevant Nuclear Licence Conditions, safety codes and quality standards. The ideal candidate will ideally have the following: Previously worked in a strategic construction leadership role with responsibility for the development of team members, meeting project targets and objectives and delivering exceptional health and safety standards. Strong commercial experience of construction contracting, particularly NEC and experience in ECI contracts. Strong experience in construction quality protocols, systems and methodologies including construction logistics. Articulate technical complexities and have excellent communication skills, giving clear, professional interaction with stakeholders at all levels. Able to chair technical and general meetings and direct work to meet the strategic programme demands. Aligns and influences construction project delivery strategy, with broader business objectives and long-term goals. Has working experience in delivering construction management capability across a manufacturing and/or research environment. An excellent understanding and ability to apply applicable legislation and standards relevant to safety within engineering (e.g. HSAWA, CDM etc). Experience of leading multi-discipline groups, resolving conflicts, driving performance and fostering collaboration. Good awareness of construction supply chain methodologies including modern Design for Manufacture and Assembly (DFMA) technologies. Excellent working knowledge of working in an Intelligent Customer (IC) capacity. Knowledge of construction system from design through to commissioning. Degree in an engineering, construction management discipline or a suitable equivalent. Hold a Site Management Safety Training Scheme (SMSTS), or National Examination Board in Occupational Safety and Health (NEBOSH) Construction accreditation, or a suitable equivalent. Hold an appropriate industry recognised safety scheme card, (i.e.: a Construction Skills Certification Scheme (CSCS) Manager's card, Client Contractor National Safety Group (CCNSG) Safety Passport card or a suitable equivalent. Be professionally registered at a Fellow or Chartered status level of a suitably relevant recognised professional body. Some reasons we think you'll love it here: AWE has wide range of benefits to suit you. These include: 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave. Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Opportunities for Professional Career Development including funding for annual membership of a relevant professional body. Employee Assistance Programme and Occupational Health Services. Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'. A level of hybrid working may be available for this role on an informal, non-contractual basis.
Apr 01, 2026
Full time
Programme Construction Lead Salary: Up to £90,000 (depending on your suitability and level of experience) Location: Reading area Let us introduce the role: The Future Materials Campus, or FMC, is at heart an infrastructure project, building seven state-of-the-art facilities to enable the nuclear security technologies and science for generations to come. The FMC is a massive undertaking - essentially, we are building the same amount of infrastructure delivered by Crossrail on a space the size of the 2012 Olympic Park. While it is challenging, it also offers amazing opportunities to develop skills, create jobs and innovate in design, construction, and science. AWE is currently recruiting for a Programme Construction Lead to be responsible for providing strategic leadership and management of professional engineering services, in support of the CASD Programme and the company's strategic goals. You will be a focal point and signpost for construction advice, information and expertise about policy, best practice, knowledge and relevant standards. Provide due governance and management to meet relevant Nuclear Licence Conditions, safety codes and quality standards. The ideal candidate will ideally have the following: Previously worked in a strategic construction leadership role with responsibility for the development of team members, meeting project targets and objectives and delivering exceptional health and safety standards. Strong commercial experience of construction contracting, particularly NEC and experience in ECI contracts. Strong experience in construction quality protocols, systems and methodologies including construction logistics. Articulate technical complexities and have excellent communication skills, giving clear, professional interaction with stakeholders at all levels. Able to chair technical and general meetings and direct work to meet the strategic programme demands. Aligns and influences construction project delivery strategy, with broader business objectives and long-term goals. Has working experience in delivering construction management capability across a manufacturing and/or research environment. An excellent understanding and ability to apply applicable legislation and standards relevant to safety within engineering (e.g. HSAWA, CDM etc). Experience of leading multi-discipline groups, resolving conflicts, driving performance and fostering collaboration. Good awareness of construction supply chain methodologies including modern Design for Manufacture and Assembly (DFMA) technologies. Excellent working knowledge of working in an Intelligent Customer (IC) capacity. Knowledge of construction system from design through to commissioning. Degree in an engineering, construction management discipline or a suitable equivalent. Hold a Site Management Safety Training Scheme (SMSTS), or National Examination Board in Occupational Safety and Health (NEBOSH) Construction accreditation, or a suitable equivalent. Hold an appropriate industry recognised safety scheme card, (i.e.: a Construction Skills Certification Scheme (CSCS) Manager's card, Client Contractor National Safety Group (CCNSG) Safety Passport card or a suitable equivalent. Be professionally registered at a Fellow or Chartered status level of a suitably relevant recognised professional body. Some reasons we think you'll love it here: AWE has wide range of benefits to suit you. These include: 9-day working fortnight - meaning you get every other Friday off work, in addition to 270 hours of annual leave. Market leading contributory pension scheme (we will pay between 9% and 13% of your pensionable pay depending on your contributions). Opportunities for Professional Career Development including funding for annual membership of a relevant professional body. Employee Assistance Programme and Occupational Health Services. Life Assurance (4 x annual salary). Discounts - access to savings on a wide range of everyday spending. Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring. The 'Working at AWE' page on our website is where you can find full details in the 'AWE Benefits Guide'. A level of hybrid working may be available for this role on an informal, non-contractual basis.
My Client is recruiting for a Site Installation and Commissioning Supervisor in the Water Sector Location: Ideally Midlands based to mostly work sites in Midlands and Office in Derby Role Summary Primarily responsible for undertaking site management / supervision of mechanical & electrical installations, dry & wet commissioning, maintenance & AFM works and the technical / hands on support of Companies Wastewater Products and Solutions. Working under their own initiative with minimal supervision to provide our customers with a high-quality service, the work will encompass installation, commissioning, inspections, training, fault finding, repairs and making recommendations to external customers as well as internal colleagues. The range of products will encompass all wastewater products but typically ballast treatment systems. Takes day to day direction from the Field Service Manager on all assignments and tasks. Will Have a close working relationship with the project managers and process commissioning engineers. Key Responsibilities Responsible for the supervision and managerial site lead of mechanical and electrical installations plus lead commissioning dry and wet of all site-based company activities, having a working knowledge of wastewater treatment processes. Will solicit guidance, advice and assistance from control systems engineers, mechanical, electrical and process engineers whilst directed by the project manager and the field service manager, concluding in the successful delivery of a treatment process solution. Responsible for planning, documenting and executing equipment offloading and site installations for the full range of Company Wastewater products and systems. Mechanical and electrical installations are to be completed to good engineering practice, client specifications and in accordance with contract designs and documentation. Responsible for planning, documenting and executing dry and wet commissioning of wastewater treatment processes for the full range of Company Wastewater products & systems. Commissioning is to be completed to good engineering practice, client specifications and in accordance with company designs and documentation. Responsibility for Environmental and H&S requirements whilst on site, ensuring all relevant control measures are in place. This will include the generation and completion of relevant risk assessments, method statements and the enforcement/undertaking of all relevant legislative training requirements. Ensuring that all other activities undertaken on-site have associated method statements, risk assessments & permits to work in place. The co-ordination of Company Water Technologies service activities on customer sites to ensuring compliance with site rules and requirements. Responsible for ensuring that all site records and reports pertaining to the installation and commissioning are completed in line with company procedures; and are sent to the project manager within specified time limits. Responsible for executing work required for all completed projects in the contract warranty phase. Will interface with client and coordinate efforts with the project manager and engineers to execute work that has been deemed to be genuine warranty work. To execute the adopted solution and provide customer satisfaction whilst addressing the issue raised. To build relationship & partnerships with our external customers and suppliers whilst executing the assigned work. To provide lessons learn feedback to the FSM and engineers. When not site based, the role requires you to occasionally attend the Company offices in Derby. You will assist with the following two major functions: Equipment inspection, assembly works and office delivery and dispatch logistics. Assist the field service manager, project managers and engineers with managing, communicating and preparing documentation for suppliers. Qualifications & Experience Ability to work at remote sites either on own, or with others, and commitment to vary working hours to meet the needs of the role. Willingness to travel and work in different geographical locations which will necessitate periods away from home. Ability to travel/work abroad for short periods when opportunities arise. Ability to assimilate information gained on job/training and apply learning. Ability to manage workload and adapt to varying business demands. Ability to read Engineering Drawings. Computer literacy Valid UK driving license Hold valid SMSTS or SSSTS. HND/HNC/City & Guilds Engineering or similar Apprenticeship in electrical/instrument/process control or similar Valid CSCS/CCNSG. Valid H&S qualification. Valid First Aid 4-day (Desirable) Commercial awareness (Desirable) Understanding of CDM regulations (Desirable) Experience in water treatment fault finding, commissioning, maintenance (Desirable)
Mar 31, 2026
Full time
My Client is recruiting for a Site Installation and Commissioning Supervisor in the Water Sector Location: Ideally Midlands based to mostly work sites in Midlands and Office in Derby Role Summary Primarily responsible for undertaking site management / supervision of mechanical & electrical installations, dry & wet commissioning, maintenance & AFM works and the technical / hands on support of Companies Wastewater Products and Solutions. Working under their own initiative with minimal supervision to provide our customers with a high-quality service, the work will encompass installation, commissioning, inspections, training, fault finding, repairs and making recommendations to external customers as well as internal colleagues. The range of products will encompass all wastewater products but typically ballast treatment systems. Takes day to day direction from the Field Service Manager on all assignments and tasks. Will Have a close working relationship with the project managers and process commissioning engineers. Key Responsibilities Responsible for the supervision and managerial site lead of mechanical and electrical installations plus lead commissioning dry and wet of all site-based company activities, having a working knowledge of wastewater treatment processes. Will solicit guidance, advice and assistance from control systems engineers, mechanical, electrical and process engineers whilst directed by the project manager and the field service manager, concluding in the successful delivery of a treatment process solution. Responsible for planning, documenting and executing equipment offloading and site installations for the full range of Company Wastewater products and systems. Mechanical and electrical installations are to be completed to good engineering practice, client specifications and in accordance with contract designs and documentation. Responsible for planning, documenting and executing dry and wet commissioning of wastewater treatment processes for the full range of Company Wastewater products & systems. Commissioning is to be completed to good engineering practice, client specifications and in accordance with company designs and documentation. Responsibility for Environmental and H&S requirements whilst on site, ensuring all relevant control measures are in place. This will include the generation and completion of relevant risk assessments, method statements and the enforcement/undertaking of all relevant legislative training requirements. Ensuring that all other activities undertaken on-site have associated method statements, risk assessments & permits to work in place. The co-ordination of Company Water Technologies service activities on customer sites to ensuring compliance with site rules and requirements. Responsible for ensuring that all site records and reports pertaining to the installation and commissioning are completed in line with company procedures; and are sent to the project manager within specified time limits. Responsible for executing work required for all completed projects in the contract warranty phase. Will interface with client and coordinate efforts with the project manager and engineers to execute work that has been deemed to be genuine warranty work. To execute the adopted solution and provide customer satisfaction whilst addressing the issue raised. To build relationship & partnerships with our external customers and suppliers whilst executing the assigned work. To provide lessons learn feedback to the FSM and engineers. When not site based, the role requires you to occasionally attend the Company offices in Derby. You will assist with the following two major functions: Equipment inspection, assembly works and office delivery and dispatch logistics. Assist the field service manager, project managers and engineers with managing, communicating and preparing documentation for suppliers. Qualifications & Experience Ability to work at remote sites either on own, or with others, and commitment to vary working hours to meet the needs of the role. Willingness to travel and work in different geographical locations which will necessitate periods away from home. Ability to travel/work abroad for short periods when opportunities arise. Ability to assimilate information gained on job/training and apply learning. Ability to manage workload and adapt to varying business demands. Ability to read Engineering Drawings. Computer literacy Valid UK driving license Hold valid SMSTS or SSSTS. HND/HNC/City & Guilds Engineering or similar Apprenticeship in electrical/instrument/process control or similar Valid CSCS/CCNSG. Valid H&S qualification. Valid First Aid 4-day (Desirable) Commercial awareness (Desirable) Understanding of CDM regulations (Desirable) Experience in water treatment fault finding, commissioning, maintenance (Desirable)
Contracts Manager £475-£500 per day INSIDE IR35 via umbrella Hybrid (3 days office based, 2 days WFH) 12 month contract (likely to be extended) Your new company: A major European energy provider specialises in electricity generation, distribution, and related services. The company focuses on low-carbon energy production, including nuclear, renewable sources, and energy efficiency solutions, to support the transition to a sustainable energy future. Role Overview: As a Contract Manager, you will play a pivotal role within the Contract Management Team, collaborating closely with the Contract Lead and PMO Manager. Your primary responsibility will be overseeing major contracts, ensuring optimal performance, and driving commercial excellence. In this role, you will engage with Outage Management, Engineering, Procurement, and Quality Assurance teams to enhance supplier relationships, identify commercial opportunities, and implement service improvements. This is a great opportunity to take ownership of critical agreements and deliver outstanding service to both internal and external stakeholders. Key Responsibilities: Oversee key contractor performance to align with contractual requirements and business objectives. Ensure suppliers deliver the best value in terms of cost, quality, and productivity. Foster strong relationships with internal stakeholders and external suppliers. Communicate essential contractual information effectively. Identify and implement opportunities for efficiency improvements within contracts and operational activities. Lead contract negotiations to secure favourable terms. Address and resolve supplier disputes or escalations efficiently. Ensure adherence to legal and company policies in all contract-related processes. Manage contract close-out procedures, including reviewing extensions or renewals. Support procurement teams in re-procurement efforts when applicable. This role demands commercial leadership, agility, and a results-driven mindset to maximise contract value and operational efficiency. Skills, Knowledge & Qualifications: Strong experience of NEC Contract Management preferable. Proven expertise in contract negotiation with a strong track record. Prior experience working with a main contractor is essential. Background in financial control, including cost management, is advantageous. Ability to effectively communicate and influence stakeholders at all levels, both internally and externally. Exceptional communication skills with a confident and professional approach. Self-motivated with a proactive mindset and a results-driven attitude. Strong attention to detail and excellent analytical skills. Proficient in Microsoft Office Suite, with strong organisational skills and the ability to meet deadlines. Experience with SAP is preferred but not mandatory. If this role resonates with you or you may know someone who might be interested, please respond with an updated copy of your CV.
Mar 31, 2026
Contractor
Contracts Manager £475-£500 per day INSIDE IR35 via umbrella Hybrid (3 days office based, 2 days WFH) 12 month contract (likely to be extended) Your new company: A major European energy provider specialises in electricity generation, distribution, and related services. The company focuses on low-carbon energy production, including nuclear, renewable sources, and energy efficiency solutions, to support the transition to a sustainable energy future. Role Overview: As a Contract Manager, you will play a pivotal role within the Contract Management Team, collaborating closely with the Contract Lead and PMO Manager. Your primary responsibility will be overseeing major contracts, ensuring optimal performance, and driving commercial excellence. In this role, you will engage with Outage Management, Engineering, Procurement, and Quality Assurance teams to enhance supplier relationships, identify commercial opportunities, and implement service improvements. This is a great opportunity to take ownership of critical agreements and deliver outstanding service to both internal and external stakeholders. Key Responsibilities: Oversee key contractor performance to align with contractual requirements and business objectives. Ensure suppliers deliver the best value in terms of cost, quality, and productivity. Foster strong relationships with internal stakeholders and external suppliers. Communicate essential contractual information effectively. Identify and implement opportunities for efficiency improvements within contracts and operational activities. Lead contract negotiations to secure favourable terms. Address and resolve supplier disputes or escalations efficiently. Ensure adherence to legal and company policies in all contract-related processes. Manage contract close-out procedures, including reviewing extensions or renewals. Support procurement teams in re-procurement efforts when applicable. This role demands commercial leadership, agility, and a results-driven mindset to maximise contract value and operational efficiency. Skills, Knowledge & Qualifications: Strong experience of NEC Contract Management preferable. Proven expertise in contract negotiation with a strong track record. Prior experience working with a main contractor is essential. Background in financial control, including cost management, is advantageous. Ability to effectively communicate and influence stakeholders at all levels, both internally and externally. Exceptional communication skills with a confident and professional approach. Self-motivated with a proactive mindset and a results-driven attitude. Strong attention to detail and excellent analytical skills. Proficient in Microsoft Office Suite, with strong organisational skills and the ability to meet deadlines. Experience with SAP is preferred but not mandatory. If this role resonates with you or you may know someone who might be interested, please respond with an updated copy of your CV.
Electrical Maintenance Engineer Panama Shift - Days + Nights 47,500 - (OTE 50,000) Doncaster Calling all engineers looking for a role with career progression, stability and growth! Are you seeking a fast-paced maintenance role where you can achieve long term career development and grow within a market leading company? Due to increasing market demand, our client is expanding at a significant rate. Their team of 600 in Maintenance / Engineering is due to grow by over 20% in the next 2 years creating career growth opportunities. They are innovating and investing millions within the next 5 years on new technology & high-tech automation digital management systems - now is the time to get involved and be part of an exciting phase of expansion. Electrical Engineer Primary Purpose of the Role You will be responsible for working in a clean automated environment during an exciting growth phase for the company. As a key member of the Maintenance team, you will ensure the smooth operation of the factory in a safe and effective manner in addition to following the health and safety advice and guidance as instructed. Working in a specialist field, you will fulfil all aspects of the role following working procedures and safe systems of work where appropriate, to carry out repairs, breakdowns and planned preventative maintenance, reporting any equipment fault or malfunction that cannot be fixed. To work with; conveyor systems, ASRS systems, sort systems, scanning and labelling systems Key Accountabilities Maintain all materials handling equipment and ensure an efficient operation of the Building Management System Ensure "maintenance only" areas within the warehouse and other plant and equipment remain clean and to ensure the maintenance stores and workshop areas are kept clean and tidy To take delivery of maintenance spares and equipment as required, locating in stores or maintenance workshop Ensure a flexible and common-sense approach to Health and Safety - notifying Team Managers and/or other staff members of any type of hazard which can be dealt with by the post holder; ensure the safety of others working within the areas of the warehouse Assist in the completion and review of risk assessments for the department Undertake regular health & safety inspections with the Site Management Team Promote and participate in Fun, Fair and rewarding activities within your department or on site Participate in and encourage idea generation to benefit departments through STPs in line with Target Zero Competencies Excellent communication skills Ability to work to tight deadlines and/or under pressure Developing self and others Planning & Organisation: paying close attention to detail Qualifications/Experience - Experience of working within a similar role (FMCG, Food Manufacturing, Waste to recycling, Baggage Handling, Automated warehousing) A proven ability to communicate effectively at all levels Experience of working within a high-pressured environment NVQ level 3 or equivalent in engineering (electrical or mechanical) Specific Skills/Knowledge Essential Desirable Ability to prioritise and manage own workload Ability to work on own initiative as well as part of a team Excellent organisational and problem-solving skills Excellent attention to detail and level of accuracy Flexible approach to working hours A proven ability to take ownership of tasks and situations Displays an enthusiastic approach to the role Good level of PC Skills Working on a 42-hour shift rotation (days and nights), our client can offer a fantastic salary, generous bonus scheme, 25% staff discount, share save and other benefits as well as the opportunity to work with market leading technologies within the warehousing and logistics sector. All positions are permanent and will offer excellent career development and training opportunities. Why work with Proactive? Proactive Technical Recruitment is an industry leading, specialist engineering recruitment agency focused on the automation, manufacturing and robotics sectors. We offer specialist recruitment services to a niche customer base, vetting that our clients offer the best opportunities for your career. Proactive encourages and promotes equality and diversity within the workforce. We act with honesty, integrity and impartiality, ensuring your application is considered on its own merits and without bias. When registering with Proactive you will have the opportunity to apply for some of the most interesting, specialist, opportunities in the marketplace, with the biggest companies in the sector. Follow us on Linkedin and Facebook for industry news and download our app for live notifications about newly listed vacancies. We look forward to helping you find your next role Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy.
Mar 31, 2026
Full time
Electrical Maintenance Engineer Panama Shift - Days + Nights 47,500 - (OTE 50,000) Doncaster Calling all engineers looking for a role with career progression, stability and growth! Are you seeking a fast-paced maintenance role where you can achieve long term career development and grow within a market leading company? Due to increasing market demand, our client is expanding at a significant rate. Their team of 600 in Maintenance / Engineering is due to grow by over 20% in the next 2 years creating career growth opportunities. They are innovating and investing millions within the next 5 years on new technology & high-tech automation digital management systems - now is the time to get involved and be part of an exciting phase of expansion. Electrical Engineer Primary Purpose of the Role You will be responsible for working in a clean automated environment during an exciting growth phase for the company. As a key member of the Maintenance team, you will ensure the smooth operation of the factory in a safe and effective manner in addition to following the health and safety advice and guidance as instructed. Working in a specialist field, you will fulfil all aspects of the role following working procedures and safe systems of work where appropriate, to carry out repairs, breakdowns and planned preventative maintenance, reporting any equipment fault or malfunction that cannot be fixed. To work with; conveyor systems, ASRS systems, sort systems, scanning and labelling systems Key Accountabilities Maintain all materials handling equipment and ensure an efficient operation of the Building Management System Ensure "maintenance only" areas within the warehouse and other plant and equipment remain clean and to ensure the maintenance stores and workshop areas are kept clean and tidy To take delivery of maintenance spares and equipment as required, locating in stores or maintenance workshop Ensure a flexible and common-sense approach to Health and Safety - notifying Team Managers and/or other staff members of any type of hazard which can be dealt with by the post holder; ensure the safety of others working within the areas of the warehouse Assist in the completion and review of risk assessments for the department Undertake regular health & safety inspections with the Site Management Team Promote and participate in Fun, Fair and rewarding activities within your department or on site Participate in and encourage idea generation to benefit departments through STPs in line with Target Zero Competencies Excellent communication skills Ability to work to tight deadlines and/or under pressure Developing self and others Planning & Organisation: paying close attention to detail Qualifications/Experience - Experience of working within a similar role (FMCG, Food Manufacturing, Waste to recycling, Baggage Handling, Automated warehousing) A proven ability to communicate effectively at all levels Experience of working within a high-pressured environment NVQ level 3 or equivalent in engineering (electrical or mechanical) Specific Skills/Knowledge Essential Desirable Ability to prioritise and manage own workload Ability to work on own initiative as well as part of a team Excellent organisational and problem-solving skills Excellent attention to detail and level of accuracy Flexible approach to working hours A proven ability to take ownership of tasks and situations Displays an enthusiastic approach to the role Good level of PC Skills Working on a 42-hour shift rotation (days and nights), our client can offer a fantastic salary, generous bonus scheme, 25% staff discount, share save and other benefits as well as the opportunity to work with market leading technologies within the warehousing and logistics sector. All positions are permanent and will offer excellent career development and training opportunities. Why work with Proactive? Proactive Technical Recruitment is an industry leading, specialist engineering recruitment agency focused on the automation, manufacturing and robotics sectors. We offer specialist recruitment services to a niche customer base, vetting that our clients offer the best opportunities for your career. Proactive encourages and promotes equality and diversity within the workforce. We act with honesty, integrity and impartiality, ensuring your application is considered on its own merits and without bias. When registering with Proactive you will have the opportunity to apply for some of the most interesting, specialist, opportunities in the marketplace, with the biggest companies in the sector. Follow us on Linkedin and Facebook for industry news and download our app for live notifications about newly listed vacancies. We look forward to helping you find your next role Proactive Global is committed to equality in the workplace and is an equal opportunity employer. Proactive Global is acting as an Employment Business in relation to this vacancy.
Play a leading role in ending food poverty across the South Cotswolds by growing essential fundraising and community partnerships. This is a chance to shape meaningful change through storytelling, relationship building and strategic income generation. About our Charity South Cotswolds Foodbank supports people across more than 210 square miles, providing emergency food and compassion while working towards long term solutions to the root causes of poverty. We are now seeking a Fundraising & Community Relations Manager to help us build the resources, relationships and community awareness we need to meet rising demand and to drive our mission forward. Location This role is based at our Cirencester office, with opportunities for some home working. The post will involve some local travel across the South Cotswolds to meet supporters, partners, and community groups. Role and Responsibilities As a key member of our small, friendly staff team, you will lead the development of fundraising from individuals, businesses, trusts and foundations, and community groups . You will identify new funding opportunities, craft compelling bids, and nurture long term partnerships that help sustain our annual running costs and strengthen our future resilience. You will also take a leading role in shaping how we share our story. Working closely with the Head of Foodbank and colleagues, you will create marketing materials, digital and print content, fundraising campaigns, and communications that bring our mission and our clients experiences to life . This includes producing newsletters, fundraising appeals, social media content, and materials for events and outreach activities. A central part of this role is inspiring and stewarding supporters , whether that s someone making a one off donation, a local business exploring a partnership, or a trust considering a grant application. You ll design ways to keep supporters engaged, informed and appreciated, ensuring communications reflect our values and priorities and are consistent with our brand and tone. You will represent the Foodbank at community events across the region, building relationships with schools, churches, associations, local groups and businesses. This outward facing work helps raise awareness of the causes of food poverty, increases support, and strengthens our reach into communities who want to take action. You ll also coordinate volunteers who contribute to these events. Working closely with colleagues, you ll help capture stories and case studies from people with lived experience of food poverty (with sensitivity and respect) to illustrate the realities facing local families and to strengthen our fundraising, communications, and advocacy work. You will maintain our CRM system , ensuring accurate donor and engagement data, and produce regular reports for monitoring and oversight. Person Specification This is an exciting opportunity for someone who is proactive, organised and able to work independently. You will need excellent communication skills, creativity, strong relationship building ability, and a proven track record in fundraising or partnership driven roles. You ll work with purpose and empathy, always championing those affected by hardship. Working at South Cotswolds Foodbank We offer a supportive and collaborative environment. Our staff benefits include: 25 days annual leave plus bank holidays , pro rata Employee Assistance Programme (BHSF) available to you Four weeks full pay + four weeks half pay sickness provision (after probation) Pension scheme with 3% employer contribution (auto enrolment conditions apply) You ll join a dedicated team of staff and volunteers who are committed to ensuring no one in our community goes hungry, and who believe that alongside emergency support, we must work on root cause solutions that make long term change possible. If you want a role that blends strategic fundraising, community connection, and creative communication, and you want your work to make a tangible difference every day, this could be the perfect next step.
Mar 27, 2026
Full time
Play a leading role in ending food poverty across the South Cotswolds by growing essential fundraising and community partnerships. This is a chance to shape meaningful change through storytelling, relationship building and strategic income generation. About our Charity South Cotswolds Foodbank supports people across more than 210 square miles, providing emergency food and compassion while working towards long term solutions to the root causes of poverty. We are now seeking a Fundraising & Community Relations Manager to help us build the resources, relationships and community awareness we need to meet rising demand and to drive our mission forward. Location This role is based at our Cirencester office, with opportunities for some home working. The post will involve some local travel across the South Cotswolds to meet supporters, partners, and community groups. Role and Responsibilities As a key member of our small, friendly staff team, you will lead the development of fundraising from individuals, businesses, trusts and foundations, and community groups . You will identify new funding opportunities, craft compelling bids, and nurture long term partnerships that help sustain our annual running costs and strengthen our future resilience. You will also take a leading role in shaping how we share our story. Working closely with the Head of Foodbank and colleagues, you will create marketing materials, digital and print content, fundraising campaigns, and communications that bring our mission and our clients experiences to life . This includes producing newsletters, fundraising appeals, social media content, and materials for events and outreach activities. A central part of this role is inspiring and stewarding supporters , whether that s someone making a one off donation, a local business exploring a partnership, or a trust considering a grant application. You ll design ways to keep supporters engaged, informed and appreciated, ensuring communications reflect our values and priorities and are consistent with our brand and tone. You will represent the Foodbank at community events across the region, building relationships with schools, churches, associations, local groups and businesses. This outward facing work helps raise awareness of the causes of food poverty, increases support, and strengthens our reach into communities who want to take action. You ll also coordinate volunteers who contribute to these events. Working closely with colleagues, you ll help capture stories and case studies from people with lived experience of food poverty (with sensitivity and respect) to illustrate the realities facing local families and to strengthen our fundraising, communications, and advocacy work. You will maintain our CRM system , ensuring accurate donor and engagement data, and produce regular reports for monitoring and oversight. Person Specification This is an exciting opportunity for someone who is proactive, organised and able to work independently. You will need excellent communication skills, creativity, strong relationship building ability, and a proven track record in fundraising or partnership driven roles. You ll work with purpose and empathy, always championing those affected by hardship. Working at South Cotswolds Foodbank We offer a supportive and collaborative environment. Our staff benefits include: 25 days annual leave plus bank holidays , pro rata Employee Assistance Programme (BHSF) available to you Four weeks full pay + four weeks half pay sickness provision (after probation) Pension scheme with 3% employer contribution (auto enrolment conditions apply) You ll join a dedicated team of staff and volunteers who are committed to ensuring no one in our community goes hungry, and who believe that alongside emergency support, we must work on root cause solutions that make long term change possible. If you want a role that blends strategic fundraising, community connection, and creative communication, and you want your work to make a tangible difference every day, this could be the perfect next step.
