Program Manager, EMR Connectivity

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Position Overview

At Adaptive, we are revolutionizing diagnostic testing by delivering precise, timely, and actionable insights to healthcare providers and their patients. Our mission is to harness cutting edge technology and data integration to ensure MRD results drive better clinical outcomes. As part of that mission, we are seeking a Program Manager, EMR Connectivity, to support EMR and LIS integrations across our clinical network.

This role is responsible for leading the planning, coordination, and execution of EMR and LIS integration initiatives that enable seamless ordering, results delivery, and clinical data exchange. This role bridges technical implementation and project delivery-working closely with internal engineering, product, and operations teams as well as external health system partners to deliver secure, scalable, and reliable connectivity solutions. The ideal candidate combines deep interoperability expertise with strong leadership, communication, and stakeholder management skills to ensure successful integration delivery across a growing healthcare ecosystem.

Key Responsibilities and Essential Functions

• Technical Oversight: Leverage technical expertise to guide the design, configuration, and validation of HL7, FHIR, and API based interfaces supporting clinical ordering, results, and data sharing workflows
• Stakeholder Management: Serve as primary technical liaison between Adaptive and external partners (e.g., Epic, Cerner, Athena, etc.), ensuring clear communication, alignment on technical requirements, and timely resolution of issues
• Project Governance: Develop and maintain detailed project plans, risk logs, and communication cadences to track milestones and ensure transparency across teams
• Performance Monitoring: Oversee production performance and data integrity, collaborating with support and engineering teams to troubleshoot and optimize live interfaces
• Process and Scalability: Drive documentation, standardization, and automation of integration workflows to enable repeatable, high quality deployments
• Continuous Improvement: Document stakeholder input and retrospective technical learnings to support internal process optimizations and best practice standardizations
• Cross Functional Coordination: Partner with engineering, product, lab operations, compliance, and commercial teams to align integration efforts with business and clinical objectives
• Compliance and Security: Comply with rigorous standards for HIPAA, CLIA/CAP, and data security across all integrations and documentation
• All other duties as assigned

Position Requirements (Education, Experience, Other)

Required

• Bachelors and 7+ years in technical program or project management, with a focus on healthcare data integrations or EMR interoperability
• Strong expertise with Epic (Aura experience a plus) and other major EHRs; able to map clinical workflows into technical build and configuration.
• Proven ability to juggle multiple concurrent projects while maintaining rigorous documentation (workflows, test plans, go live artifacts)
• Detail oriented with a focus on system stability, data integrity, and post go live optimization
• Track record of troubleshooting interface issues and optimizing post go live performance in diagnostic lab or clinical environments.
• Exceptional communication skills-translate complex technical concepts for non technical audiences and mentor client staff
• Cross functional leadership and customer success orientation, ensuring high stakeholder satisfaction and quality outcomes
• Strict adherence to HIPAA, CLIA/CAP, and cybersecurity standards throughout the integration lifecycle

Preferred

• History of leading technical teams and providing on site go live "elbow" support while driving continuous improvement via KPIs and retrospectives
• Advanced analytical/problem solving skills and strong documentation practices that capture decisions and drive scalability
• High emotional intelligence and ability to thrive in fast paced, ambiguous environments while balancing competing priorities
• Proven partner to Sales/Product teams, translating voice of customer into roadmap inputs and tailored integration strategies
• Passion for world class service and intrinsic motivation to exceed client expectations in a high growth diagnostics or health IT setting

Working Conditions

• Primarily remote with infrequent travel (up to 5%) for client engagements, go lives, and/or training.
• May require occasional work during evenings or weekends to support critical implementations.
• Daily use of a computer and virtual communication tools; must be able to read, write, and communicate clearly in digital formats

Compensation

Salary Range: $113,500 - $170,300

Other compensation elements include:

• equity grant

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Interested in this position, but don't meet all the requirements? Adaptive is committed to building diverse, equitable, and inclusive teams across our organization. Please consider applying even if your experience doesn't match all the qualifications; you may be the exact candidate we're searching for!

Adaptive is not currently sponsoring candidates requiring work authorization support for this position.

Adaptive Biotechnologies is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Please refer the "Know Your Rights: Workplace Discrimination is Illegal" Poster for more information. If you'd like to view a copy of the company's affirmative action plan or policy statement, please .

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