NHS
The NLPCN is the host provider for the Enhanced Access Service for the patients under the care of the 9 PCN-member GP Practices. The Enhanced Access Service provides a varied range of services, from GP nurse and phlebotomy appointments to non-clinical services such as appointments with health & wellbeing coaches and social prescribers. The PCN continuously identifies monitors prevalent medical conditions in the area and works with the Integrated Care Board (the ICB) to run additional clinical services such as those aimed at the prevention and treatment of CVD (cardiovascular disease) and CKD (chronic kidney disease). The additional clinical services may include clinics for healthy checks, immunisations (including COVID 19 and flu clinics), hypertension reviews, diabetes reviews and renal cardio-metabolic clinics. Main duties of the job To provide administration support and receptionservices to the Enhanced Access Service To provide administration support and receptionservices for the additional clinical services or clinics provided by the PCNincluding call/recalls to patients Responsible for providing the Enhanced Access Serviceremote booking ledgers within EMIS Ensure appropriateness of appointments in compliancewith the inclusion criteria Advise PCN Practices of any inappropriate bookings forthe Enhanced Access Service Follow-up assigned tasks from clinicians such asreferrals Book or arrange referral appointments using the electronic referral system (e-RS) and action/follow-up on the e-RS worklists,enquiries and alerts Overseeing e-RS and work list for the admin team, withweekly task auditing Alert the Enhanced Access team to any changes toschedule Overseeing vaccine stock check and responsible forvaccine ordering Understand and able to order medical supplies Communicate any changes to the Enhanced Access Serviceto the participating practices Communicate and complete stock take for EnhancedAccess Service consumables Manage data bases and spreadsheets and collation ofinformation Ensure reporting templates are kept updated withaccuracy Maintain up-to-date knowledge of primary care and thewider healthcare system Proactively liaise with practices regarding servicedelivery About us North Lewisham Primary Care Network (NLPCN) is one of the largest PCNs in Lewisham and has a very diverse population made up of 10 GP Practicesserving a population of almost 90,000 patients. Health inequality impacts our patients: North Lewisham has higher thanaverage levels of deprivation and BAME populations and poorer health outcomes. NLPCN is committed to tackling health inequality as a priority. We havedeveloped a program of work to improve trust and engage with our localcommunity, training our GP surgeries and staff to improve access for patients, improving our communication to patients about service changes and healthpromotion and improving the monitoring of those suffering from healthinequality to drive our strategy. The Waldron is a health centre that will be undergoing redevelopmentwork in 2023. There is a plan to bring transform the Waldron into a communityhub promoting health and wellbeing activities. Job responsibilities JOB DESCRIPTION JOB TITLE:SENIOR ENHANCED ACCESS ADMINISTRATOR HOURS:Full Time The Context North Lewisham Primary Care Network (NLPCN) is one of the largest PCNs in Lewisham and has a very diverse population made up of 10 GP Practices serving a population of almost 90,000 patients. Health inequality impacts our patients: North Lewisham has higher than average levels of deprivation and BAME populations and poorer health outcomes. NLPCN is committed to tackling health inequality as a priority. We have developed a program of work to improve trust and engage with our local community, training our GP surgeries and staff to improve access for patients, improving our communication to patients about service changes and health promotion and improving the monitoring of those suffering from health inequality to drive our strategy. The Waldron is a health centre that will be undergoing redevelopment work in 2023. There is a plan to bring transform the Waldron into a community hub promoting health and wellbeing activities. Vision and values The aim of the NLPCN is to offer high quality patient-centred healthcare which is committed to bringing together GP practices so that they can more effectively work with others. Our ambition is to reduce inequalities in healthcare and improve the quality of health and wellbeing throughout North Lewisham through increased access to high quality, integrated health and social care. As a PCN, NLPCN operates as part of the local accountable integrated care system, working and collaborating with GP practices, a wide range healthcare professionals, social services professionals as well as local community groups. This enables us to not only focus on direct health services but also on the social and other issues that impact on health thereby enhancing the health and wellbeing of patients and community. We expect all our staff to share the values that are important to the PCN: Equity of quality and equity of access for all residents in and around North Lewisham Providing proactive, personalised and coordinated care Protecting and supporting general practice whilst also supporting transformation Collaborating and engaging with others to spur on innovation and sustainable working. Main Role Responsibilities PCNs are required to provide enhanced access appointments outside the ordinary work hours, usually between the hours of 6.30pm to 8pm Mondays to Fridays and between 9am and 5pm on Saturdays. Hours will be planned on a weekly rota to ensure core enhanced access hours are covered by the Administrators. The NLPCN is the host provider for the Enhanced Access Service for the patients under the care of the 9 PCN-member GP Practices. The Enhanced Access Service provides a varied range of services, from GP nurse and phlebotomy appointments to non-clinical services such as appointments with health & wellbeing coaches and social prescribers. The PCN continuously identifies monitors prevalent medical conditions in the area and works with the Integrated Care Board (the ICB) to run additional clinical services such as those aimed at the prevention and treatment of CVD (cardiovascular disease) and CKD (chronic kidney disease). The additional clinical services may include clinics for healthy checks, immunisations (including COVID 19 and flu clinics), hypertension reviews, diabetes reviews and renal cardio-metabolic clinics. Your main responsibilities are: To provide administration support and reception services to the Enhanced Access Service To provide administration support and reception services for the additional clinical services or clinics provided by the PCN including call/recalls to patients Responsible for providing the Enhanced Access Service remote booking ledgers within EMIS Ensure appropriateness of appointments in compliance with the inclusion criteria Advise PCN Practices of any inappropriate bookings for the Enhanced Access Service Follow-up assigned tasks from clinicians such as referrals Book or arrange referral appointments using the electronic referral system (e-RS) and action/follow-up on the e-RS worklists, enquiries and alerts Overseeing e-RS and work list for the admin team, with weekly task auditing Alert the Enhanced Access team to any changes to schedule Overseeing vaccine stock check and responsible for vaccine ordering Understand and able to order medical supplies Actively input into the development of new and existing services and resources Communicate any changes to the Enhanced Access Service to the participating practices Contribute to service evaluation for Enhanced Access Service Communicate and complete stock take for Enhanced Access Service consumables Ensure patient confidentiality is always maintained Manage data bases and spreadsheets and collation of information Ensure reporting templates are kept updated with accuracy Maintain up-to-date knowledge of primary care and the wider healthcare system Proactively liaise with practices regarding service delivery Be responsible for personal development and engaging in learning activities to continuously improve both services. Key Professional Working Relationships PCN Clinical Directors PCN Managing Director GP Lead for Health Inequalities Lead Care Coordinator and Administrators Administration staff and Practice Mangers for the 10 PCN-member GP surgeries The occupants/services in the Waldron Health Centre Clinical staff including nurses and doctors who frequently provide clinical services during EA and other clinical sessions Waldron Health Centres Security/Buildings officer PCN ARRS team members who include Social Prescribers and Community Link Workers, care coordinators, health and wellbeing coaches, mental health and wellbeing coaches, a health practitioner, etc Person Specification Experience Working co-operatively across organisational systems Experience of working with highly confidential, sensitive or contentious information Strong organisational and time management skills and evidence of working in a systematic manner . click apply for full job details
The NLPCN is the host provider for the Enhanced Access Service for the patients under the care of the 9 PCN-member GP Practices. The Enhanced Access Service provides a varied range of services, from GP nurse and phlebotomy appointments to non-clinical services such as appointments with health & wellbeing coaches and social prescribers. The PCN continuously identifies monitors prevalent medical conditions in the area and works with the Integrated Care Board (the ICB) to run additional clinical services such as those aimed at the prevention and treatment of CVD (cardiovascular disease) and CKD (chronic kidney disease). The additional clinical services may include clinics for healthy checks, immunisations (including COVID 19 and flu clinics), hypertension reviews, diabetes reviews and renal cardio-metabolic clinics. Main duties of the job To provide administration support and receptionservices to the Enhanced Access Service To provide administration support and receptionservices for the additional clinical services or clinics provided by the PCNincluding call/recalls to patients Responsible for providing the Enhanced Access Serviceremote booking ledgers within EMIS Ensure appropriateness of appointments in compliancewith the inclusion criteria Advise PCN Practices of any inappropriate bookings forthe Enhanced Access Service Follow-up assigned tasks from clinicians such asreferrals Book or arrange referral appointments using the electronic referral system (e-RS) and action/follow-up on the e-RS worklists,enquiries and alerts Overseeing e-RS and work list for the admin team, withweekly task auditing Alert the Enhanced Access team to any changes toschedule Overseeing vaccine stock check and responsible forvaccine ordering Understand and able to order medical supplies Communicate any changes to the Enhanced Access Serviceto the participating practices Communicate and complete stock take for EnhancedAccess Service consumables Manage data bases and spreadsheets and collation ofinformation Ensure reporting templates are kept updated withaccuracy Maintain up-to-date knowledge of primary care and thewider healthcare system Proactively liaise with practices regarding servicedelivery About us North Lewisham Primary Care Network (NLPCN) is one of the largest PCNs in Lewisham and has a very diverse population made up of 10 GP Practicesserving a population of almost 90,000 patients. Health inequality impacts our patients: North Lewisham has higher thanaverage levels of deprivation and BAME populations and poorer health outcomes. NLPCN is committed to tackling health inequality as a priority. We havedeveloped a program of work to improve trust and engage with our localcommunity, training our GP surgeries and staff to improve access for patients, improving our communication to patients about service changes and healthpromotion and improving the monitoring of those suffering from healthinequality to drive our strategy. The Waldron is a health centre that will be undergoing redevelopmentwork in 2023. There is a plan to bring transform the Waldron into a communityhub promoting health and wellbeing activities. Job responsibilities JOB DESCRIPTION JOB TITLE:SENIOR ENHANCED ACCESS ADMINISTRATOR HOURS:Full Time The Context North Lewisham Primary Care Network (NLPCN) is one of the largest PCNs in Lewisham and has a very diverse population made up of 10 GP Practices serving a population of almost 90,000 patients. Health inequality impacts our patients: North Lewisham has higher than average levels of deprivation and BAME populations and poorer health outcomes. NLPCN is committed to tackling health inequality as a priority. We have developed a program of work to improve trust and engage with our local community, training our GP surgeries and staff to improve access for patients, improving our communication to patients about service changes and health promotion and improving the monitoring of those suffering from health inequality to drive our strategy. The Waldron is a health centre that will be undergoing redevelopment work in 2023. There is a plan to bring transform the Waldron into a community hub promoting health and wellbeing activities. Vision and values The aim of the NLPCN is to offer high quality patient-centred healthcare which is committed to bringing together GP practices so that they can more effectively work with others. Our ambition is to reduce inequalities in healthcare and improve the quality of health and wellbeing throughout North Lewisham through increased access to high quality, integrated health and social care. As a PCN, NLPCN operates as part of the local accountable integrated care system, working and collaborating with GP practices, a wide range healthcare professionals, social services professionals as well as local community groups. This enables us to not only focus on direct health services but also on the social and other issues that impact on health thereby enhancing the health and wellbeing of patients and community. We expect all our staff to share the values that are important to the PCN: Equity of quality and equity of access for all residents in and around North Lewisham Providing proactive, personalised and coordinated care Protecting and supporting general practice whilst also supporting transformation Collaborating and engaging with others to spur on innovation and sustainable working. Main Role Responsibilities PCNs are required to provide enhanced access appointments outside the ordinary work hours, usually between the hours of 6.30pm to 8pm Mondays to Fridays and between 9am and 5pm on Saturdays. Hours will be planned on a weekly rota to ensure core enhanced access hours are covered by the Administrators. The NLPCN is the host provider for the Enhanced Access Service for the patients under the care of the 9 PCN-member GP Practices. The Enhanced Access Service provides a varied range of services, from GP nurse and phlebotomy appointments to non-clinical services such as appointments with health & wellbeing coaches and social prescribers. The PCN continuously identifies monitors prevalent medical conditions in the area and works with the Integrated Care Board (the ICB) to run additional clinical services such as those aimed at the prevention and treatment of CVD (cardiovascular disease) and CKD (chronic kidney disease). The additional clinical services may include clinics for healthy checks, immunisations (including COVID 19 and flu clinics), hypertension reviews, diabetes reviews and renal cardio-metabolic clinics. Your main responsibilities are: To provide administration support and reception services to the Enhanced Access Service To provide administration support and reception services for the additional clinical services or clinics provided by the PCN including call/recalls to patients Responsible for providing the Enhanced Access Service remote booking ledgers within EMIS Ensure appropriateness of appointments in compliance with the inclusion criteria Advise PCN Practices of any inappropriate bookings for the Enhanced Access Service Follow-up assigned tasks from clinicians such as referrals Book or arrange referral appointments using the electronic referral system (e-RS) and action/follow-up on the e-RS worklists, enquiries and alerts Overseeing e-RS and work list for the admin team, with weekly task auditing Alert the Enhanced Access team to any changes to schedule Overseeing vaccine stock check and responsible for vaccine ordering Understand and able to order medical supplies Actively input into the development of new and existing services and resources Communicate any changes to the Enhanced Access Service to the participating practices Contribute to service evaluation for Enhanced Access Service Communicate and complete stock take for Enhanced Access Service consumables Ensure patient confidentiality is always maintained Manage data bases and spreadsheets and collation of information Ensure reporting templates are kept updated with accuracy Maintain up-to-date knowledge of primary care and the wider healthcare system Proactively liaise with practices regarding service delivery Be responsible for personal development and engaging in learning activities to continuously improve both services. Key Professional Working Relationships PCN Clinical Directors PCN Managing Director GP Lead for Health Inequalities Lead Care Coordinator and Administrators Administration staff and Practice Mangers for the 10 PCN-member GP surgeries The occupants/services in the Waldron Health Centre Clinical staff including nurses and doctors who frequently provide clinical services during EA and other clinical sessions Waldron Health Centres Security/Buildings officer PCN ARRS team members who include Social Prescribers and Community Link Workers, care coordinators, health and wellbeing coaches, mental health and wellbeing coaches, a health practitioner, etc Person Specification Experience Working co-operatively across organisational systems Experience of working with highly confidential, sensitive or contentious information Strong organisational and time management skills and evidence of working in a systematic manner . click apply for full job details
Serco Canada Inc
Cambridge, Cambridgeshire
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Permanent, Full time The Area Manager holds a central leadership position responsible for delivering safe, compliant, and high quality maintenance and response services across a defined portfolio of Defence establishments. Acting as the operational lead for their area, the Area Manager ensures that all statutory, regulatory, and MoD specific requirements are met, while driving performance, efficiency, and value for money. This role requires a strong technical background, exceptional stakeholder management skills, and the ability to lead multidisciplinary teams in a complex, high risk environment. A key part of the role involves the oversight of all maintenance and response activities, ensuring that works are delivered in accordance with JSP 375, statutory legislation, and VIVO's Health, Safety and Environmental standards. The Area Manager ensures that supply chain partners deploy suitably qualified and experienced operatives, that safe systems of work are consistently applied, and that all tasks are properly recorded, tracked, and closed out within the CAFM system. They are responsible for reviewing RAMS, coordinating safe working processes, and, where required, acting as Method Statement Coordinator to ensure consistency and compliance across sites. The Area Manager plays a critical role in maintaining site safety, ensuring that all activities align with the requirements for Working at Height, Confined Spaces, and other specialist disciplines. They may act as Asbestos or Legionella Responsible Person where needed, ensuring that relevant management plans are followed and that all operatives adhere to safe and compliant working practices. They also take responsibility for managing risk registers, identifying defects, and ensuring that issues involving equipment, systems, or infrastructure are promptly escalated and addressed. Strong people leadership is essential, as the role includes coordinating day to day activities of site teams, supervising Skilled Persons, and ensuring that work is delivered to agreed service levels. The Area Manager supports the development of team capability through coaching, clear direction, and ongoing performance monitoring. They champion a proactive safety culture, fostering accountability and encouraging teams to deliver their best work while meeting operational and contractual objectives. Acting as a single point of contact for end users, they manage customer requests, resolve issues promptly, and provide technical and professional advice to ensure high levels of client satisfaction. The role requires excellent relationship building skills, with the ability to sustain strong, collaborative partnerships with the Defence Infrastructure Organisation (DIO), site personnel, and other stakeholders. The Area Manager must understand the operational priorities of the Head of Establishment (HoE) and support estate activities through informed decision making, professional guidance, and a thorough understanding of military site operations. They also contribute to new work identification and support the development of formal Additional Works submissions. Commercial awareness is a vital aspect of this role. The Area Manager must balance operational delivery with sound financial judgement, ensuring that services are provided efficiently, economically, and in line with contractual expectations. They work collaboratively to identify and mitigate contract risks, contribute to forward maintenance planning, and ensure that operations provide value for money while enabling a profitable business model for VIVO. This position requires a technically competent leader with strong analytical and organisational skills, capable of planning resources effectively, monitoring progress against clear objectives, and using data and digital tools to support decision making. The Area Manager must demonstrate a solid understanding of property maintenance, asset management, and construction processes, as well as the ability to enforce health and safety compliance across all sites. What You'll Bring Candidates should ideally hold an HNC or higher qualification in a Building or Mechanical discipline and bring practical experience in planned and reactive maintenance, as well as small project delivery. They should be willing to take on additional responsibilities such as Working at Height or Confined Space Authorised Person duties, or roles including Legionella and Asbestos Responsible Person. Participation in an out of hours on call rota is also required. Membership of a relevant professional body and asset management qualifications (such as those from the Institute of Asset Management) are desirable and would further strengthen a candidate's suitability for the position. The successful Area Manager will be a confident leader who leads by example, communicates effectively, makes sound decisions under pressure, and consistently demonstrates the company's values. They will bring strong judgement, technical credibility, and a commitment to delivering high quality, compliant services across a busy and fast paced Defence environment. What We Offer Bonus 25 days annual leave 6% employee matched pension contribution Life assurance 2x annual salary 1x professional subscription per year Private medical cover for self and partner VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Permanent, Full time The Area Manager holds a central leadership position responsible for delivering safe, compliant, and high quality maintenance and response services across a defined portfolio of Defence establishments. Acting as the operational lead for their area, the Area Manager ensures that all statutory, regulatory, and MoD specific requirements are met, while driving performance, efficiency, and value for money. This role requires a strong technical background, exceptional stakeholder management skills, and the ability to lead multidisciplinary teams in a complex, high risk environment. A key part of the role involves the oversight of all maintenance and response activities, ensuring that works are delivered in accordance with JSP 375, statutory legislation, and VIVO's Health, Safety and Environmental standards. The Area Manager ensures that supply chain partners deploy suitably qualified and experienced operatives, that safe systems of work are consistently applied, and that all tasks are properly recorded, tracked, and closed out within the CAFM system. They are responsible for reviewing RAMS, coordinating safe working processes, and, where required, acting as Method Statement Coordinator to ensure consistency and compliance across sites. The Area Manager plays a critical role in maintaining site safety, ensuring that all activities align with the requirements for Working at Height, Confined Spaces, and other specialist disciplines. They may act as Asbestos or Legionella Responsible Person where needed, ensuring that relevant management plans are followed and that all operatives adhere to safe and compliant working practices. They also take responsibility for managing risk registers, identifying defects, and ensuring that issues involving equipment, systems, or infrastructure are promptly escalated and addressed. Strong people leadership is essential, as the role includes coordinating day to day activities of site teams, supervising Skilled Persons, and ensuring that work is delivered to agreed service levels. The Area Manager supports the development of team capability through coaching, clear direction, and ongoing performance monitoring. They champion a proactive safety culture, fostering accountability and encouraging teams to deliver their best work while meeting operational and contractual objectives. Acting as a single point of contact for end users, they manage customer requests, resolve issues promptly, and provide technical and professional advice to ensure high levels of client satisfaction. The role requires excellent relationship building skills, with the ability to sustain strong, collaborative partnerships with the Defence Infrastructure Organisation (DIO), site personnel, and other stakeholders. The Area Manager must understand the operational priorities of the Head of Establishment (HoE) and support estate activities through informed decision making, professional guidance, and a thorough understanding of military site operations. They also contribute to new work identification and support the development of formal Additional Works submissions. Commercial awareness is a vital aspect of this role. The Area Manager must balance operational delivery with sound financial judgement, ensuring that services are provided efficiently, economically, and in line with contractual expectations. They work collaboratively to identify and mitigate contract risks, contribute to forward maintenance planning, and ensure that operations provide value for money while enabling a profitable business model for VIVO. This position requires a technically competent leader with strong analytical and organisational skills, capable of planning resources effectively, monitoring progress against clear objectives, and using data and digital tools to support decision making. The Area Manager must demonstrate a solid understanding of property maintenance, asset management, and construction processes, as well as the ability to enforce health and safety compliance across all sites. What You'll Bring Candidates should ideally hold an HNC or higher qualification in a Building or Mechanical discipline and bring practical experience in planned and reactive maintenance, as well as small project delivery. They should be willing to take on additional responsibilities such as Working at Height or Confined Space Authorised Person duties, or roles including Legionella and Asbestos Responsible Person. Participation in an out of hours on call rota is also required. Membership of a relevant professional body and asset management qualifications (such as those from the Institute of Asset Management) are desirable and would further strengthen a candidate's suitability for the position. The successful Area Manager will be a confident leader who leads by example, communicates effectively, makes sound decisions under pressure, and consistently demonstrates the company's values. They will bring strong judgement, technical credibility, and a commitment to delivering high quality, compliant services across a busy and fast paced Defence environment. What We Offer Bonus 25 days annual leave 6% employee matched pension contribution Life assurance 2x annual salary 1x professional subscription per year Private medical cover for self and partner VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS. By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.