If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Technical Operations (TO) is the Jazz function that is tasked with the development, manufacture, and supply of medicines globally. Operational Excellence (OE) is a key strategic and enabling capability to drive engagement and effective growth within TO by creating a high-performance, innovative, and resilient organizational change capability to enhance its ability to deliver premium service across E2E value chains within the Jazz enterprise. TO now has the ambition to extend its current OE capability by building a world-class Enterprise Excellence (EE) capability that supports the TO function to be a high-performance, innovative, and resilient "Engine" to drive Jazz's sustainable and profitable growth. This vision centers on creating capacity, capability, and agility to consistently deliver premium service across the E2E value chain, whilst protecting our license to operate. It will enable significant value creation and embed a continuous improvement culture supported by digital innovation. The new "EE Team" will drive measurable, tangible and timely performance improvement projects through a standardized project delivery and program governance framework, operational "Best Practice" (BP) knowledge sharing, employee OE capability development, and a companywide OE "Community of Practice (CoP)." This "EE Operations Lead" role will work for the "Head of Enterprise Excellence" and play a pivotal coordination and leadership role within this team, ensuring that demand management, resource allocation, communication and reporting processes operate seamlessly across the EE team. It will act as the central link between TO leadership, EE Team, OE practitioners, training providers, and all other external partners, This role will be truly instrumental in maintaining program cadence, transparency, and employee engagement across the enterprise. Essential Functions / Responsibilities Operational Coordination and Demand Management Manage forecasting, planning, prioritizing, and processing of incoming EE enquiries / requests for support. Maintain an up-to-date demand pipeline, ensuring alignment with strategic priorities and resource capacity. Facilitate intake discussion / prioritisation review with leadership to ensure balanced workload distribution. Resource Management and Mobilisation Manage team resourcing, onboarding, and mobilisation across multiple business units and projects. Track resource allocation, project assignments, and skill utilisation to support optimal team performance. Coordinate new team member induction, including system access, documentation, and mentoring support. Community of Practice (CoP) Leadership Moderate the EE CoP activity daily, including approving membership requests and curating engagements. Oversee planning and facilitation of sessions (Learning events, BP tool updates, case study presentations). Partner with CoP "Champions" to drive practitioner engagement and share BPs across regions / functions. Support BP solution adoption by organising "Knowledge Sharing" sessions with TO operational employees. BP Solution and Knowledge Sharing Support validation and management of a scalable BP solution portfolio to drive operational improvements. Coordinate creation of consistent BP solution materials to support their adoption across the organization. Create materials, feature/benefit statements, suggested use cases, and case studies for each BP solution. Capability and Competency Development Assess, validate, and implement training requests and development plans for TO and EE employees. Coordinate and support delivery of structured education, training, coaching, and certification activities. Ensure learning activities align with business priorities, track trainee progress, completion, and outcomes. Monitor, manage, and report all training contractor costs / activities eligible for IDA or similar local funding. Maintain accurate training records and provide reports on training demand, delivery, and trainee feedback. Communication and Reporting Operations Develop and execute communication plan, ensuring alignment with TO / BS&O communication strategy. Maintain standard templates, cadences, and communication / reporting repositories (Teams, SharePoint). Coordinate and produce weekly, monthly, quarterly and / or annual results reporting / updates, including: Weekly: Internal newsletters, intranet posts, CoP updates, BP solution highlights, and recognition stories. Monthly: Dashboards, project summaries, performance insights using Metronome, and training metrics. Quarterly: Business reviews, presentations, maturity assessments, and training program impact reports. Annually: EE team report, business impact summary, BP case studies, and award program coordination. Continuous Improvement and Program Support Support EE leadership with operational planning, KPI / metric tracking, and training performance reviews. Partner with the Digital Enablement and Analytics teams to leverage dashboards, and key reporting tools. Contribute to design / improvement of governance processes, templates, and communications frameworks. Coordinate input to communications, ensuring consistency, accuracy, and alignment with brand standards. Routine Activities Daily: CoP moderation, membership management, dashboard checks, and full triage of enquiry inbox. Weekly: Update demand forecast, compile newsletter, support BP sessions, and OE training coordination. Monthly: Consolidate KPIs, refresh Metronome data, distribute reports and track capability development. Quarterly: Coordinate TOLT, quarterly performance, NLL meetings, BP adoption, and capability reviews. Annually: Compile EE Annual Report, coordinate awards, summarize BP adoption and training outcomes. Required Knowledge, Skills, and Abilities Strong organizational and coordination skills with proven ability to manage multiple parallel initiatives. Solid understanding of Lean Six Sigma and Continuous Improvement concepts. (Green Belt level desirable) Experienced in program / operations management, ideally within either consulting, PM, or SS environment. Exceptional written, verbal, and visual communication skills in both "Live" and "Asynchronous" environments. Experienced in developing asynchronous communication. (Newsletters, dashboards, executive summaries.) Proficient in digital collaboration and reporting tools (Metronome, SharePoint, Teams, MS Office, AI tools). Strong planning, reporting, compliance, and tracking skills to manage training support IDA grant payments. Skilled in customer service, internal stakeholder engagement, facilitation, and cross-functional coordination. High attention to detail with a focus on accuracy, clarity, and visual presentations and other media types. Ability to operate autonomously in a remote environment and manage competing priorities effectively. Proactive, collaborative, and pragmatic mindset, able to drive structure / consistency in evolving processes. Ability to travel up to 20% across UK, Ireland and Europe Note: During the EE Program start-up phase, it may be necessary to take on some additional responsibilities for business partnering and/or project support until such time as the EE team recruitment processes have fully completed and all business partner roles are fully staffed. Education and Licenses Required: Bachelor's degree in Business, Engineering, Operations Management, or related discipline required (Or significant, appropriate business experience in similar roles. Preferred: Certification in Lean Six Sigma (Green Belt or above). Project Management qualification (PMP, PRINCE2, or equivalent). Experience in "Digital / OE / CI Transformation" programs or capability-building environments. Prior experience working in pharmaceutical, biotech, or regulated industries is advantageous. Candidates should be prepared for approximately 20% travel across the UK, Ireland and Europe. . click apply for full job details
Dec 15, 2025
Full time
If you are a current Jazz employee please apply via the Internal Career site. Jazz Pharmaceuticals is a global biopharma company whose purpose is to innovate to transform the lives of patients and their families. We are dedicated to developing life-changing medicines for people with serious diseases - often with limited or no therapeutic options. We have a diverse portfolio of marketed medicines, including leading therapies for sleep disorders and epilepsy, and a growing portfolio of cancer treatments. Our patient-focused and science-driven approach powers pioneering research and development advancements across our robust pipeline of innovative therapeutics in oncology and neuroscience. Jazz is headquartered in Dublin, Ireland with research and development laboratories, manufacturing facilities and employees in multiple countries committed to serving patients worldwide. Please visit for more information. Technical Operations (TO) is the Jazz function that is tasked with the development, manufacture, and supply of medicines globally. Operational Excellence (OE) is a key strategic and enabling capability to drive engagement and effective growth within TO by creating a high-performance, innovative, and resilient organizational change capability to enhance its ability to deliver premium service across E2E value chains within the Jazz enterprise. TO now has the ambition to extend its current OE capability by building a world-class Enterprise Excellence (EE) capability that supports the TO function to be a high-performance, innovative, and resilient "Engine" to drive Jazz's sustainable and profitable growth. This vision centers on creating capacity, capability, and agility to consistently deliver premium service across the E2E value chain, whilst protecting our license to operate. It will enable significant value creation and embed a continuous improvement culture supported by digital innovation. The new "EE Team" will drive measurable, tangible and timely performance improvement projects through a standardized project delivery and program governance framework, operational "Best Practice" (BP) knowledge sharing, employee OE capability development, and a companywide OE "Community of Practice (CoP)." This "EE Operations Lead" role will work for the "Head of Enterprise Excellence" and play a pivotal coordination and leadership role within this team, ensuring that demand management, resource allocation, communication and reporting processes operate seamlessly across the EE team. It will act as the central link between TO leadership, EE Team, OE practitioners, training providers, and all other external partners, This role will be truly instrumental in maintaining program cadence, transparency, and employee engagement across the enterprise. Essential Functions / Responsibilities Operational Coordination and Demand Management Manage forecasting, planning, prioritizing, and processing of incoming EE enquiries / requests for support. Maintain an up-to-date demand pipeline, ensuring alignment with strategic priorities and resource capacity. Facilitate intake discussion / prioritisation review with leadership to ensure balanced workload distribution. Resource Management and Mobilisation Manage team resourcing, onboarding, and mobilisation across multiple business units and projects. Track resource allocation, project assignments, and skill utilisation to support optimal team performance. Coordinate new team member induction, including system access, documentation, and mentoring support. Community of Practice (CoP) Leadership Moderate the EE CoP activity daily, including approving membership requests and curating engagements. Oversee planning and facilitation of sessions (Learning events, BP tool updates, case study presentations). Partner with CoP "Champions" to drive practitioner engagement and share BPs across regions / functions. Support BP solution adoption by organising "Knowledge Sharing" sessions with TO operational employees. BP Solution and Knowledge Sharing Support validation and management of a scalable BP solution portfolio to drive operational improvements. Coordinate creation of consistent BP solution materials to support their adoption across the organization. Create materials, feature/benefit statements, suggested use cases, and case studies for each BP solution. Capability and Competency Development Assess, validate, and implement training requests and development plans for TO and EE employees. Coordinate and support delivery of structured education, training, coaching, and certification activities. Ensure learning activities align with business priorities, track trainee progress, completion, and outcomes. Monitor, manage, and report all training contractor costs / activities eligible for IDA or similar local funding. Maintain accurate training records and provide reports on training demand, delivery, and trainee feedback. Communication and Reporting Operations Develop and execute communication plan, ensuring alignment with TO / BS&O communication strategy. Maintain standard templates, cadences, and communication / reporting repositories (Teams, SharePoint). Coordinate and produce weekly, monthly, quarterly and / or annual results reporting / updates, including: Weekly: Internal newsletters, intranet posts, CoP updates, BP solution highlights, and recognition stories. Monthly: Dashboards, project summaries, performance insights using Metronome, and training metrics. Quarterly: Business reviews, presentations, maturity assessments, and training program impact reports. Annually: EE team report, business impact summary, BP case studies, and award program coordination. Continuous Improvement and Program Support Support EE leadership with operational planning, KPI / metric tracking, and training performance reviews. Partner with the Digital Enablement and Analytics teams to leverage dashboards, and key reporting tools. Contribute to design / improvement of governance processes, templates, and communications frameworks. Coordinate input to communications, ensuring consistency, accuracy, and alignment with brand standards. Routine Activities Daily: CoP moderation, membership management, dashboard checks, and full triage of enquiry inbox. Weekly: Update demand forecast, compile newsletter, support BP sessions, and OE training coordination. Monthly: Consolidate KPIs, refresh Metronome data, distribute reports and track capability development. Quarterly: Coordinate TOLT, quarterly performance, NLL meetings, BP adoption, and capability reviews. Annually: Compile EE Annual Report, coordinate awards, summarize BP adoption and training outcomes. Required Knowledge, Skills, and Abilities Strong organizational and coordination skills with proven ability to manage multiple parallel initiatives. Solid understanding of Lean Six Sigma and Continuous Improvement concepts. (Green Belt level desirable) Experienced in program / operations management, ideally within either consulting, PM, or SS environment. Exceptional written, verbal, and visual communication skills in both "Live" and "Asynchronous" environments. Experienced in developing asynchronous communication. (Newsletters, dashboards, executive summaries.) Proficient in digital collaboration and reporting tools (Metronome, SharePoint, Teams, MS Office, AI tools). Strong planning, reporting, compliance, and tracking skills to manage training support IDA grant payments. Skilled in customer service, internal stakeholder engagement, facilitation, and cross-functional coordination. High attention to detail with a focus on accuracy, clarity, and visual presentations and other media types. Ability to operate autonomously in a remote environment and manage competing priorities effectively. Proactive, collaborative, and pragmatic mindset, able to drive structure / consistency in evolving processes. Ability to travel up to 20% across UK, Ireland and Europe Note: During the EE Program start-up phase, it may be necessary to take on some additional responsibilities for business partnering and/or project support until such time as the EE team recruitment processes have fully completed and all business partner roles are fully staffed. Education and Licenses Required: Bachelor's degree in Business, Engineering, Operations Management, or related discipline required (Or significant, appropriate business experience in similar roles. Preferred: Certification in Lean Six Sigma (Green Belt or above). Project Management qualification (PMP, PRINCE2, or equivalent). Experience in "Digital / OE / CI Transformation" programs or capability-building environments. Prior experience working in pharmaceutical, biotech, or regulated industries is advantageous. Candidates should be prepared for approximately 20% travel across the UK, Ireland and Europe. . click apply for full job details
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer health, usage, adoption patterns and outcomes, then design interventions to maximise success. Identify potential risks to customer retention and work collaboratively to avoid them before they materialise. Facilitate customer workshops and business reviews to surface needs, measure progress and align goals. Capture and share customer feedback, providing insight that helps shape product development and service offerings. Partner with our teams (Support, Professional Services, Product, Account Management) to coordinate delivery of customer outcomes. Document customer engagements and maintain visibility of activity, outcomes and risks across systems. Refine and improve Customer Success practices to ensure they are aligned with the evolving needs of clients. Requirements A blend of technical understanding and customer-facing skills, from an observability, monitoring, or enterprise software environment. Experience in a Customer Success, Technical Account Management, or related customer-facing role (non-sales). Hands-on knowledge of observability platforms or monitoring tools (Geneos, Opsview, OP5 or Uptrends advantageous) Background in enterprise-scale environments (financial services experience advantageous). Ability to translate technical solutions into business value and outcomes. Experience delivering training, workshops, or enablement programmes. Analytical skills for interpreting customer usage and health metrics. Excellent communication and relationship-building skills at all levels, from technical staff to senior stakeholders. Organised, proactive, and comfortable working independently while collaborating across functions. Health insurance cover for you and your dependents Dental Cover for you and your dependants Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
Dec 13, 2025
Full time
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer health, usage, adoption patterns and outcomes, then design interventions to maximise success. Identify potential risks to customer retention and work collaboratively to avoid them before they materialise. Facilitate customer workshops and business reviews to surface needs, measure progress and align goals. Capture and share customer feedback, providing insight that helps shape product development and service offerings. Partner with our teams (Support, Professional Services, Product, Account Management) to coordinate delivery of customer outcomes. Document customer engagements and maintain visibility of activity, outcomes and risks across systems. Refine and improve Customer Success practices to ensure they are aligned with the evolving needs of clients. Requirements A blend of technical understanding and customer-facing skills, from an observability, monitoring, or enterprise software environment. Experience in a Customer Success, Technical Account Management, or related customer-facing role (non-sales). Hands-on knowledge of observability platforms or monitoring tools (Geneos, Opsview, OP5 or Uptrends advantageous) Background in enterprise-scale environments (financial services experience advantageous). Ability to translate technical solutions into business value and outcomes. Experience delivering training, workshops, or enablement programmes. Analytical skills for interpreting customer usage and health metrics. Excellent communication and relationship-building skills at all levels, from technical staff to senior stakeholders. Organised, proactive, and comfortable working independently while collaborating across functions. Health insurance cover for you and your dependents Dental Cover for you and your dependants Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce. Apply for this Job Please note that the ITRS Recruitment portal is powered by Workable. Use of the portal is subject to the following privacy policy:
About Methods: Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Alten is a global engineering firm with approximately 57,000 employees specializing in engineering and IT services. Domain Expert Role Overview As a Cloud Transformation and Modernisation Expert, you will play a pivotal role at the intersection of client engagement, strategic delivery, and brand representation. You will shape how Methods communicates its value, supports business growth, and showcases its transformation expertise through pre sales activity, thought leadership, and high impact marketing content. You will collaborate closely with Delivery, Sales, and Marketing to translate our work into clear, compelling, and outcome focused narratives. This includes designing persuasive bid responses, presentations, and strategic content that resonate with clients and articulate the measurable impact Methods delivers. You will also drive the evolution of our service offerings, ensuring they remain aligned with changing client priorities, industry best practice, and emerging technologies across IT operations, service management, automation, and digital service excellence. As the senior technical authority for your domain, you will anticipate market trends, define the future skills required within the discipline, and guide Methods' strategic direction. You will build and mentor a community of Specialists, recruiting talent and nurturing capability with support from Competency Centre leadership. In addition, you will contribute to specialist client assignments, support pre sales and bid activities, and help shape new and existing service propositions. Methods is appointing seven Domain Experts, each matched to a core strategic offering. Client Side Transformation Partner User Centred Design & Delivery Cloud Transformation & Modernisation Data Intelligence & Applied AI IT Operations & Service Excellence Enterprise Platform Adoption & Value Realisation Cyber Resilience These experts will be the thought leaders and subject matter authorities for their domains, shaping propositions, guiding client delivery, and strengthening Methods' position in the market. Key Responsibilities Project Expertise Provide expert consultancy, technical leadership, and delivery assurance across client assignments. Lead discovery activities, assessments, stakeholder interviews, and service maturity reviews. Develop strategies, operating models, transformation roadmaps, and business cases. Design and facilitate client workshops, including vision setting, prioritisation, and technical decision making. Offer hands on delivery support as an interim lead or specialist where required. Support implementation of the skills matrix and deliver project specific training to uplift team capability. Participate in programme governance, risk assessment, and quality assurance for major initiatives. Pre Sales Shape early client conversations, understand challenges, and define clear, compelling responses. Lead scoping activities and host client workshops to refine requirements and solution options. Develop high quality proposals, presentations, and capability statements for bids and frameworks. Support Sales and Bid Teams with subject matter expertise and strategic narrative development. Contribute to account planning, pipeline development, and identification of future market opportunities. Provide insight on competitive positioning, market trends, and emerging client needs. Service Offerings Work with Competency Centre leadership to develop, refine, and evolve service propositions. Identify future customer or market challenges and ensure our offerings reflect best practice and emerging trends. Build and maintain partnerships with external organisations to strengthen service capability. Curate and maintain reusable assets such as case studies, templates, and playbooks, updated quarterly. Training & Community Mentor and support Specialists, providing technical guidance and career development. Produce training materials and deliver capability building courses aligned to domain expertise. Continue developing your own skills in line with Competency Centre objectives. Lead an active professional community by organising events, sharing insights, and promoting collaboration. Participate in the recruitment of Specialists, including conducting technical interviews. External Communication Represent Methods through thought leadership, attending events, speaking engagements, and external forums. Produce high quality blogs, insight articles, whitepapers, or multimedia content to showcase expertise. Support Marketing to develop compelling stories and campaigns that highlight client outcomes and Methods' value. Ensure domain specific messaging is clear, consistent, and aligned with corporate priorities. Key Experience To be effective in this role, you must have relevant delivery experience sufficient to interact with senior clients, delivery teams, and respond to tenders. This will include the following areas for your domain. Cloud Optimisation Assessments Cloud Readiness Assessment & Strategy Migration Planning & Execution (Lift and Shift or Cloud Native Modernisation) Cloud Architecture Design Platform Selection (AWS, Azure, GCP, etc.) and identity management Workload Optimisation, Application Modernisation & Performance Tuning and Integration Services Security, Governance & Compliance Management Cloud Cost Management & FinOps Automation & DevOps Enablement (CI/CD, IaC) Monitoring, Reporting & Continuous Improvement Capability Uplift & Embedded Knowledge Transfer Benefits led portfolio management Change readiness and engagement Data Architecture Design & Assurance Security Architecture Design & Assurance Data Migration Design & Delivery Why you'll love this role You will love the role if you want to make a real impact while growing your career in a supportive, forward thinking organisation. Methods combines the agility of a consultancy with the purpose of public sector transformation, giving you the opportunity to shape meaningful outcomes for citizens, government and national services. In this hybrid sales and delivery role, you will build trusted relationships with clients, spot opportunities to solve complex challenges and then lead the teams that bring those solutions to life. You will have the freedom to innovate, the backing of experienced colleagues, and a culture that values collaboration, curiosity and continuous development. At Methods, your work matters, your voice is heard, and your career can thrive. By joining us you can expect: Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought provoking leadership A supportive and collaborative environment. As well as this, we offer: Development access to LinkedIn Learning, a management development programme and training Wellness 24/7 Confidential employee assistance programme Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes Time off 25 days a year Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution Discretionary Company Bonus based on company and individual performance Life Assurance of 4 times base salary Private Medical Insurance which is non contributory (spouse and dependants included) Worldwide Travel Insurance which is non contributory (spouse and dependants included)
Dec 13, 2025
Full time
About Methods: Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Alten is a global engineering firm with approximately 57,000 employees specializing in engineering and IT services. Domain Expert Role Overview As a Cloud Transformation and Modernisation Expert, you will play a pivotal role at the intersection of client engagement, strategic delivery, and brand representation. You will shape how Methods communicates its value, supports business growth, and showcases its transformation expertise through pre sales activity, thought leadership, and high impact marketing content. You will collaborate closely with Delivery, Sales, and Marketing to translate our work into clear, compelling, and outcome focused narratives. This includes designing persuasive bid responses, presentations, and strategic content that resonate with clients and articulate the measurable impact Methods delivers. You will also drive the evolution of our service offerings, ensuring they remain aligned with changing client priorities, industry best practice, and emerging technologies across IT operations, service management, automation, and digital service excellence. As the senior technical authority for your domain, you will anticipate market trends, define the future skills required within the discipline, and guide Methods' strategic direction. You will build and mentor a community of Specialists, recruiting talent and nurturing capability with support from Competency Centre leadership. In addition, you will contribute to specialist client assignments, support pre sales and bid activities, and help shape new and existing service propositions. Methods is appointing seven Domain Experts, each matched to a core strategic offering. Client Side Transformation Partner User Centred Design & Delivery Cloud Transformation & Modernisation Data Intelligence & Applied AI IT Operations & Service Excellence Enterprise Platform Adoption & Value Realisation Cyber Resilience These experts will be the thought leaders and subject matter authorities for their domains, shaping propositions, guiding client delivery, and strengthening Methods' position in the market. Key Responsibilities Project Expertise Provide expert consultancy, technical leadership, and delivery assurance across client assignments. Lead discovery activities, assessments, stakeholder interviews, and service maturity reviews. Develop strategies, operating models, transformation roadmaps, and business cases. Design and facilitate client workshops, including vision setting, prioritisation, and technical decision making. Offer hands on delivery support as an interim lead or specialist where required. Support implementation of the skills matrix and deliver project specific training to uplift team capability. Participate in programme governance, risk assessment, and quality assurance for major initiatives. Pre Sales Shape early client conversations, understand challenges, and define clear, compelling responses. Lead scoping activities and host client workshops to refine requirements and solution options. Develop high quality proposals, presentations, and capability statements for bids and frameworks. Support Sales and Bid Teams with subject matter expertise and strategic narrative development. Contribute to account planning, pipeline development, and identification of future market opportunities. Provide insight on competitive positioning, market trends, and emerging client needs. Service Offerings Work with Competency Centre leadership to develop, refine, and evolve service propositions. Identify future customer or market challenges and ensure our offerings reflect best practice and emerging trends. Build and maintain partnerships with external organisations to strengthen service capability. Curate and maintain reusable assets such as case studies, templates, and playbooks, updated quarterly. Training & Community Mentor and support Specialists, providing technical guidance and career development. Produce training materials and deliver capability building courses aligned to domain expertise. Continue developing your own skills in line with Competency Centre objectives. Lead an active professional community by organising events, sharing insights, and promoting collaboration. Participate in the recruitment of Specialists, including conducting technical interviews. External Communication Represent Methods through thought leadership, attending events, speaking engagements, and external forums. Produce high quality blogs, insight articles, whitepapers, or multimedia content to showcase expertise. Support Marketing to develop compelling stories and campaigns that highlight client outcomes and Methods' value. Ensure domain specific messaging is clear, consistent, and aligned with corporate priorities. Key Experience To be effective in this role, you must have relevant delivery experience sufficient to interact with senior clients, delivery teams, and respond to tenders. This will include the following areas for your domain. Cloud Optimisation Assessments Cloud Readiness Assessment & Strategy Migration Planning & Execution (Lift and Shift or Cloud Native Modernisation) Cloud Architecture Design Platform Selection (AWS, Azure, GCP, etc.) and identity management Workload Optimisation, Application Modernisation & Performance Tuning and Integration Services Security, Governance & Compliance Management Cloud Cost Management & FinOps Automation & DevOps Enablement (CI/CD, IaC) Monitoring, Reporting & Continuous Improvement Capability Uplift & Embedded Knowledge Transfer Benefits led portfolio management Change readiness and engagement Data Architecture Design & Assurance Security Architecture Design & Assurance Data Migration Design & Delivery Why you'll love this role You will love the role if you want to make a real impact while growing your career in a supportive, forward thinking organisation. Methods combines the agility of a consultancy with the purpose of public sector transformation, giving you the opportunity to shape meaningful outcomes for citizens, government and national services. In this hybrid sales and delivery role, you will build trusted relationships with clients, spot opportunities to solve complex challenges and then lead the teams that bring those solutions to life. You will have the freedom to innovate, the backing of experienced colleagues, and a culture that values collaboration, curiosity and continuous development. At Methods, your work matters, your voice is heard, and your career can thrive. By joining us you can expect: Autonomy to develop and grow your skills and experience Be part of exciting project work that is making a difference in society Strong, inspiring and thought provoking leadership A supportive and collaborative environment. As well as this, we offer: Development access to LinkedIn Learning, a management development programme and training Wellness 24/7 Confidential employee assistance programme Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes Time off 25 days a year Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution Discretionary Company Bonus based on company and individual performance Life Assurance of 4 times base salary Private Medical Insurance which is non contributory (spouse and dependants included) Worldwide Travel Insurance which is non contributory (spouse and dependants included)
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer health, usage, adoption patterns and outcomes, then design interventions to maximise success. Identify potential risks to customer retention and work collaboratively to avoid them before they materialise. Facilitate customer workshops and business reviews to surface needs, measure progress and align goals. Capture and share customer feedback, providing insight that helps shape product development and service offerings. Partner with our teams (Support, Professional Services, Product, Account Management) to coordinate delivery of customer outcomes. Document customer engagements and maintain visibility of activity, outcomes and risks across systems. Refine and improve Customer Success practices to ensure they are aligned with the evolving needs of clients. A blend of technical understanding and customer-facing skills, from an observability, monitoring, or enterprise software environment. Experience in a Customer Success, Technical Account Management, or related customer-facing role (non-sales). Hands-on knowledge of observability platforms or monitoring tools (Geneos, Opsview, OP5 or Uptrends advantageous) Background in enterprise-scale environments (financial services experience advantageous). Ability to translate technical solutions into business value and outcomes. Experience delivering training, workshops, or enablement programmes. Analytical skills for interpreting customer usage and health metrics. Excellent communication and relationship-building skills at all levels, from technical staff to senior stakeholders. Organised, proactive, and comfortable working independently while collaborating across functions. Health insurance cover for you and your dependents Dental Cover for you and your dependants Employer Pension scheme Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
Dec 12, 2025
Full time
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer health, usage, adoption patterns and outcomes, then design interventions to maximise success. Identify potential risks to customer retention and work collaboratively to avoid them before they materialise. Facilitate customer workshops and business reviews to surface needs, measure progress and align goals. Capture and share customer feedback, providing insight that helps shape product development and service offerings. Partner with our teams (Support, Professional Services, Product, Account Management) to coordinate delivery of customer outcomes. Document customer engagements and maintain visibility of activity, outcomes and risks across systems. Refine and improve Customer Success practices to ensure they are aligned with the evolving needs of clients. A blend of technical understanding and customer-facing skills, from an observability, monitoring, or enterprise software environment. Experience in a Customer Success, Technical Account Management, or related customer-facing role (non-sales). Hands-on knowledge of observability platforms or monitoring tools (Geneos, Opsview, OP5 or Uptrends advantageous) Background in enterprise-scale environments (financial services experience advantageous). Ability to translate technical solutions into business value and outcomes. Experience delivering training, workshops, or enablement programmes. Analytical skills for interpreting customer usage and health metrics. Excellent communication and relationship-building skills at all levels, from technical staff to senior stakeholders. Organised, proactive, and comfortable working independently while collaborating across functions. Health insurance cover for you and your dependents Dental Cover for you and your dependants Employer Pension scheme Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
Location/Office Policy: University Road, Belfast (Fully fixed on-site) Are you a leader who can drive a people focussed, supportive and inclusive culture? Are you ready to lead and inspire a dynamic team to achieve outstanding customer satisfaction and the highest standards of operational excellence? Are you driven by a relentless business results focus to meet specific individual and team goals? What is the Role: As Branch Manager in University Road, Belfast Branch, you will play a key role in supporting and executing our vision to be a Leading Local Bank in Northern Ireland. We want to be customer focussed and dynamic, driven by empowered people and an agile mindset and approach, with teams executing brilliantly every day and generating value for AIB. Your focus will be to lead, coach and empower your team to maintain and grow our business and income, develop and nurture talent, maximise use of digital intelligence and Direct enablement to create capacity for curiosity led customer engagements. Develop a culture of accountability and ownership where the sharing of learning and growth opportunities are actively encouraged and promoted. You will also be expected to play an active part in supporting the community and key external stakeholders. Joining our team as a Branch Manager means becoming a pivotal figure in our organization. You will have the opportunity to shape the future of banking in your community, drive innovation, and inspire a team of dedicated professionals. Your leadership will directly impact our ability to deliver exceptional customer experiences and achieve our ambitious goals. Key accountabilities; Coach, develop and motivate your team to achieve each branch's goals, underpinned by a culture for high performance, positive engagement, acknowledgement and candid feedback and teamwork. Lead, manage, motivate, and develop a high performing team responsible for meeting key sales targets, People Management metrics, Risk Management metrics, and customer experience scores. Maximize the use of digital capabilities and other key enablers within the branch to support quality customer engagements. Support the customer engagement team in "making every conversation count" in all customer interactions with emphasis on developing staff curiosity and delivering quality customer experiences. Drive productivity, efficiency, capacity creation, and service excellence focusing on ensuring accuracy of information and speed of delivery to provide exceptional customer experiences. Demonstrate leadership by defining clear accountabilities, objectives, and personal development initiatives for all team members to support branch and AIB objectives. Be an advocate for AIB across the community in the branch and its wider environs in engaging with key stakeholders, KBI's and community groups ensuring that we leverage the full capability of AIB's suite of supports including Homes/Business Banking etc. Contribute to a culture of customer obsession and continuous learning across the organisation. What you Will Bring; A minimum of five years retail banking experience is essential Strong leadership, people management, influencing, coaching and communication skills with a proven ability to build strong internal and external relationships. Demonstrated ability to deliver on multiple business objectives, managing and developing a business growth agenda. Ability to demonstrate competence in providing sales leadership support to a team ensuring all members are clear on performance expectations in relation to sales and customer engagement activity. Positive mindset and proactive attitude with high levels of initiative and excellent attention to detail. Demonstrated ability to adapt to change with commitment to improving current processes through use of technology and automation. Why Work for AIB: Some of our benefits include; Variable Pay Employee Assistance Programme Family leave options Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities: Behavioural Ensures Accountability- Holding self and others accountable to meet commitments. Develops & Empowers - Provides guidance and support through performance conversations, coaching, feedback, exposure, mobility and stretch goals and assignments. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Eliminates Complexity - Identifies and creates clear, effective, and efficient processes. Focuses on continuous improvement. Demonstrates flexibility, curiosity and openness to opportunities Drives Progress - Readily tackles tough assignments and identifies the need for and initiates change when required. Is actively curious and willing to listen to and champion good ideas and position with others. Technical Customer Service Excellence - Proactively and consistently demonstrates excellent customer service and provided tailored financial solutions resulting in a sustainable relationship with the customer and increasing satisfaction and loyalty. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Noelle, at for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline:Wednesday 24th December (just before midnight)
Dec 09, 2025
Full time
Location/Office Policy: University Road, Belfast (Fully fixed on-site) Are you a leader who can drive a people focussed, supportive and inclusive culture? Are you ready to lead and inspire a dynamic team to achieve outstanding customer satisfaction and the highest standards of operational excellence? Are you driven by a relentless business results focus to meet specific individual and team goals? What is the Role: As Branch Manager in University Road, Belfast Branch, you will play a key role in supporting and executing our vision to be a Leading Local Bank in Northern Ireland. We want to be customer focussed and dynamic, driven by empowered people and an agile mindset and approach, with teams executing brilliantly every day and generating value for AIB. Your focus will be to lead, coach and empower your team to maintain and grow our business and income, develop and nurture talent, maximise use of digital intelligence and Direct enablement to create capacity for curiosity led customer engagements. Develop a culture of accountability and ownership where the sharing of learning and growth opportunities are actively encouraged and promoted. You will also be expected to play an active part in supporting the community and key external stakeholders. Joining our team as a Branch Manager means becoming a pivotal figure in our organization. You will have the opportunity to shape the future of banking in your community, drive innovation, and inspire a team of dedicated professionals. Your leadership will directly impact our ability to deliver exceptional customer experiences and achieve our ambitious goals. Key accountabilities; Coach, develop and motivate your team to achieve each branch's goals, underpinned by a culture for high performance, positive engagement, acknowledgement and candid feedback and teamwork. Lead, manage, motivate, and develop a high performing team responsible for meeting key sales targets, People Management metrics, Risk Management metrics, and customer experience scores. Maximize the use of digital capabilities and other key enablers within the branch to support quality customer engagements. Support the customer engagement team in "making every conversation count" in all customer interactions with emphasis on developing staff curiosity and delivering quality customer experiences. Drive productivity, efficiency, capacity creation, and service excellence focusing on ensuring accuracy of information and speed of delivery to provide exceptional customer experiences. Demonstrate leadership by defining clear accountabilities, objectives, and personal development initiatives for all team members to support branch and AIB objectives. Be an advocate for AIB across the community in the branch and its wider environs in engaging with key stakeholders, KBI's and community groups ensuring that we leverage the full capability of AIB's suite of supports including Homes/Business Banking etc. Contribute to a culture of customer obsession and continuous learning across the organisation. What you Will Bring; A minimum of five years retail banking experience is essential Strong leadership, people management, influencing, coaching and communication skills with a proven ability to build strong internal and external relationships. Demonstrated ability to deliver on multiple business objectives, managing and developing a business growth agenda. Ability to demonstrate competence in providing sales leadership support to a team ensuring all members are clear on performance expectations in relation to sales and customer engagement activity. Positive mindset and proactive attitude with high levels of initiative and excellent attention to detail. Demonstrated ability to adapt to change with commitment to improving current processes through use of technology and automation. Why Work for AIB: Some of our benefits include; Variable Pay Employee Assistance Programme Family leave options Please click here for further information about AIB's PACT - Our Commitment to You. Key Capabilities: Behavioural Ensures Accountability- Holding self and others accountable to meet commitments. Develops & Empowers - Provides guidance and support through performance conversations, coaching, feedback, exposure, mobility and stretch goals and assignments. Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Eliminates Complexity - Identifies and creates clear, effective, and efficient processes. Focuses on continuous improvement. Demonstrates flexibility, curiosity and openness to opportunities Drives Progress - Readily tackles tough assignments and identifies the need for and initiates change when required. Is actively curious and willing to listen to and champion good ideas and position with others. Technical Customer Service Excellence - Proactively and consistently demonstrates excellent customer service and provided tailored financial solutions resulting in a sustainable relationship with the customer and increasing satisfaction and loyalty. If you are not sure about your suitability based on any aspects of the role advertised, we encourage you to please contact the Recruiter for this role, Noelle, at for a conversation. AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at Disclaimer: Unsolicited CV's sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners. Application deadline:Wednesday 24th December (just before midnight)
We're on the lookout for a proactive and creative Marketing Executive to step into a key role during a 12-month maternity cover. This is your chance to keep the momentum going on all the brilliant work our current Marketing Executive has built, driving customer engagement through social media, email campaigns and generating high-quality B2B leads through smart, targeted digital campaigns. What makes this temporary opportunity exciting? You'll get to hit the ground running, showcasing your flair for B2B marketing in a fast-paced, forward-thinking environment. And as we continue to grow, there's real potential for this fixed-term role to open doors to future opportunities within our marketing team! About the Role As our Marketing Executive focused on email automation and social media, you'll be at the centre of our digital strategy. You'll craft compelling email campaigns, manage and grow our social media presence, and support sales enablement through platforms like HubSpot. You'll also take ownership of audience data management, ensuring GDPR compliance and delivering insightful campaign performance reports. Lead generation is a major focus. You'll be responsible for identifying and nurturing potential customers through strategic B2B campaigns, smart data segmentation, and CRM optimisation. Your work will directly fuel the sales pipeline and help drive business growth. Key Responsibilities Create and deliver engaging email campaigns to current and prospective customers Plan and execute SEO strategies, reporting on performance Manage and grow our social media channels, showcasing our products, services, and culture Source and cleanse contact data for targeted B2B campaigns Maintain and optimise our CRM (HubSpot), ensuring segmentation and compliance Monitor lead generation metrics and support sales pipeline reporting Collaborate with the wider marketing team to enhance campaign effectiveness Uphold brand consistency across all digital platforms About You As the successful candidate, you'll bring proven experience in a B2B marketing role, ideally within a technology-focused business or agency environment. You'll be confident using marketing automation platforms like HubSpot and knowing how to leverage them to deliver impactful campaigns and manage customer data effectively. Your understanding of what makes lead generation tick will be imperative i.e. strategic thinking, smart segmentation, and CRM best practices. You're top notch organisational skills, performance-driven approach, are essential, as well as your ability to thrive when working to deadlines and targets. You'll be a top notch communicator (both written and verbal) and you'll have a sharp eye for detail paired with a creative mindset. And alongside all of this, you'll be happy to jump into a 12-month temporary contract with full energy, commitment, integrity, and a positive attitude to everything you do. Relevant certifications in digital marketing or social media management are a bonus, but not essential. A bit about the team Our marketing crew works hand-in-hand with IT to power automation and AI tools, blending creativity with tech. You'll join forces with a Marketing Executive focused on SEO and insights, plus our Graphic Designer and Web & Product Content Executive. If you love innovation, collaboration across a whole business, and making an impact, this is your moment! What working at Novatech means for you There are heaps of other perks when working for us! For starters, we're an accredited 'Great Place to Work', as voted by our amazing staff via the 'Great Place to Work' engagement survey. We embrace a non-corporate vibe and believe that when you can be your authentic self, you enjoy your work more and take greater pride in what you do. We respect the skills and experiences everyone brings to the business - and we'll support you with delivering the ideas and strategies you bring to the table to support our growth journey. We're all about your wellbeing and regularly organise team events, employee awards, and charity dos. We also care about the environment and have won awards for our efforts, which include being a net positive business (meaning we put more energy back into the grid than we use - which we are super proud of!). Work life balance is important to us. As part of our hybrid working arrangements, you'll initially be working in the office every day for at least the first month to complete your induction training, after this, you'll be working in the office for a minimum of 3 days a week. We are really lucky as we have good transport links to the office for when you come in, alongside free staff parking and a lockable bike shed for if you drive or ride. Our benefits in a nutshell 25 days holiday plus bank holidays (with the chance to buy additional days) Health plan scheme Upskilling apprenticeship training Cycle to work Employee Assistance Programme Staff discounts Social and wellbeing events Hybrid working (after training period) A great breakout room Kitchen and shower facilities About us Gaming and retail are just a small part of what we do. Novatech also work heavily in the B2B sector with some of the largest and most respected names in a range of industries. Whether it's supporting businesses with their remote workforce, transforming maritime companies with life saving training simulators or implementing practical Deep Learning Systems into the businesses of tomorrow, there's no end to the amount of fascinating and cutting edge projects that we are involved in (some of which we can't tell you about, yet). Pretty cool, right? Get involved and help develop the future of our business and yourself at the same time!
Dec 09, 2025
Full time
We're on the lookout for a proactive and creative Marketing Executive to step into a key role during a 12-month maternity cover. This is your chance to keep the momentum going on all the brilliant work our current Marketing Executive has built, driving customer engagement through social media, email campaigns and generating high-quality B2B leads through smart, targeted digital campaigns. What makes this temporary opportunity exciting? You'll get to hit the ground running, showcasing your flair for B2B marketing in a fast-paced, forward-thinking environment. And as we continue to grow, there's real potential for this fixed-term role to open doors to future opportunities within our marketing team! About the Role As our Marketing Executive focused on email automation and social media, you'll be at the centre of our digital strategy. You'll craft compelling email campaigns, manage and grow our social media presence, and support sales enablement through platforms like HubSpot. You'll also take ownership of audience data management, ensuring GDPR compliance and delivering insightful campaign performance reports. Lead generation is a major focus. You'll be responsible for identifying and nurturing potential customers through strategic B2B campaigns, smart data segmentation, and CRM optimisation. Your work will directly fuel the sales pipeline and help drive business growth. Key Responsibilities Create and deliver engaging email campaigns to current and prospective customers Plan and execute SEO strategies, reporting on performance Manage and grow our social media channels, showcasing our products, services, and culture Source and cleanse contact data for targeted B2B campaigns Maintain and optimise our CRM (HubSpot), ensuring segmentation and compliance Monitor lead generation metrics and support sales pipeline reporting Collaborate with the wider marketing team to enhance campaign effectiveness Uphold brand consistency across all digital platforms About You As the successful candidate, you'll bring proven experience in a B2B marketing role, ideally within a technology-focused business or agency environment. You'll be confident using marketing automation platforms like HubSpot and knowing how to leverage them to deliver impactful campaigns and manage customer data effectively. Your understanding of what makes lead generation tick will be imperative i.e. strategic thinking, smart segmentation, and CRM best practices. You're top notch organisational skills, performance-driven approach, are essential, as well as your ability to thrive when working to deadlines and targets. You'll be a top notch communicator (both written and verbal) and you'll have a sharp eye for detail paired with a creative mindset. And alongside all of this, you'll be happy to jump into a 12-month temporary contract with full energy, commitment, integrity, and a positive attitude to everything you do. Relevant certifications in digital marketing or social media management are a bonus, but not essential. A bit about the team Our marketing crew works hand-in-hand with IT to power automation and AI tools, blending creativity with tech. You'll join forces with a Marketing Executive focused on SEO and insights, plus our Graphic Designer and Web & Product Content Executive. If you love innovation, collaboration across a whole business, and making an impact, this is your moment! What working at Novatech means for you There are heaps of other perks when working for us! For starters, we're an accredited 'Great Place to Work', as voted by our amazing staff via the 'Great Place to Work' engagement survey. We embrace a non-corporate vibe and believe that when you can be your authentic self, you enjoy your work more and take greater pride in what you do. We respect the skills and experiences everyone brings to the business - and we'll support you with delivering the ideas and strategies you bring to the table to support our growth journey. We're all about your wellbeing and regularly organise team events, employee awards, and charity dos. We also care about the environment and have won awards for our efforts, which include being a net positive business (meaning we put more energy back into the grid than we use - which we are super proud of!). Work life balance is important to us. As part of our hybrid working arrangements, you'll initially be working in the office every day for at least the first month to complete your induction training, after this, you'll be working in the office for a minimum of 3 days a week. We are really lucky as we have good transport links to the office for when you come in, alongside free staff parking and a lockable bike shed for if you drive or ride. Our benefits in a nutshell 25 days holiday plus bank holidays (with the chance to buy additional days) Health plan scheme Upskilling apprenticeship training Cycle to work Employee Assistance Programme Staff discounts Social and wellbeing events Hybrid working (after training period) A great breakout room Kitchen and shower facilities About us Gaming and retail are just a small part of what we do. Novatech also work heavily in the B2B sector with some of the largest and most respected names in a range of industries. Whether it's supporting businesses with their remote workforce, transforming maritime companies with life saving training simulators or implementing practical Deep Learning Systems into the businesses of tomorrow, there's no end to the amount of fascinating and cutting edge projects that we are involved in (some of which we can't tell you about, yet). Pretty cool, right? Get involved and help develop the future of our business and yourself at the same time!
