HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalates. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Application: 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Feb 28, 2026
Full time
HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalates. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Application: 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Head of Sales UK Location: Newcastle upon Tyne Salary: Competitive Contract: Permanent We are looking for two Head of Sales to join our UK commercial team, one will be focused on our Baby Speciality channels and the other will focus on Grocery. The Head of Sales will lead the end to end P&L, strategic and commercial agenda for the Baby Specialty or Grocery Channels in the UK, owning strategic relationships with major retail partners. You will be accountable for delivering revenue, profit (EBITDA), distribution growth & other brand-building objectives for Tommee Tippee, No1 Baby Brand in the UK across this channel. These roles combine strong customer relationship development & management, strategic channel leadership, category value growth, category management expertise, trade & performance marketing expertise online and offline, influencing cross-functionally internally and externally to create and drive long term profitable growth for your channel, whilst ensuring the brand continues to lead the market across the UK's most trusted retailers. Finally, as Mayborn becomes a digital first brand, experience of managing Omni plans and channels, activating brands digitally in the retail space is also required. What you will be doing: Channel Strategy Leadership Develop and own the long-term commercial strategy for the channel, ensuring alignment to overall business goals and brand positioning. Identify growth drivers, category trends, shopper insights and competitive dynamics to inform channel & individual customer plans. Build annual channel plans, including distribution targets, shopper activation calendars, pricing strategies and work with category to build optimized promotional frameworks. Customer & Account Management Lead for & support the team to build and maintain strategic relationships across a cross functional contact strategy. Leading the high level customer relationships. Oversee negotiation of annual joint business plans (JBPs), commercial terms, media partnerships and promotional programmes. Ensure excellence in forecasting, demand planning, and supply chain collaboration to deliver best-in-class availability and on-shelf execution. Support National Account Managers with strategic guidance, coaching, escalation, and development to gain the most growth from these accounts for the brand. Commercial Performance Own P&L performance for the channel, including revenue, margin, trade investment and ROI. Report weekly to the Regional MD performance for your channel creating monthly updates for the Monthly Business Unit Meetings Experience of Revenue Growth management in order to optimise channel pricing, category mix, promotional mechanics and investment strategy to maximise long term profitable growth. Lead through the team CPI negotiations & investment discussions to improve brand profitability in each retailer and across the channel as a whole Lead the team to proactively manage their forecast to drive forecast accuracy & improve forecasting bias working to optimize the process with demand planning Drive performance management through weekly business reviews and Monthly x functional performance meetings using Insights & KPI dashboards to inform and drive agile decision making. Brand & Category Expansion Lead Category Management & Champion category leadership with key retailers, leveraging data and insights to grow category value and strengthen brand authority. Partner with Marketing, Category & Innovation to shape NPD launch plans, in-store activation, online content and retail theatre. Work with Channel Shopper Marketing Manager to execute shopper budget across retailers to maximise ROI & ensure consistency of brand execution across every customer touchpoint, both in-store and online. Cross-Functional Collaboration Work closely with Marketing (Global & Local), Customer Services, Demand Planning, Finance and Digital teams to deliver integrated commercial plans. Provide retailer and channel insight into FUEL process via Category Channel leads to cross-functional teams to shape long-term brand strategy. Lead cross-functional readiness for key brand moments (NPD, seasonal peaks, campaigns). Leadership & Team Development Lead, mentor and develop a high-performing commercial team, building capability in account management, financial acumen, brand building and channel strategy. Foster a collaborative, customer & consumer centric obsession, results orientated culture that values ownership, accountability and operational excellence. Set clear annual & quarterly performance objectives and provide continuous feedback, support, and development opportunities. Build & develop Team development plans & commercial capability across the entire team ensuring all individuals have Individual Development plans and High Potential talent have clear succession plans Lead the team through the change management and organisational transformation journey, supporting developing commercial capabilities and processes to be best in class What skills and experiences you'll need to ace this job: Proven senior commercial leadership experience within branded FMCG or consumer goods, ideally in baby, beauty, health, or premium speciality categories. Commercial Acumen: Strong understanding of FMCG sales dynamics, retailer needs, and category management principles as well as strong analytical, negotiation & financial acumen (P&L ownership essential) as well as RGM experience or long-term revenue strategy planning / long term vision Customer Leadership: Proven ability to manage senior retail customer relationships and negotiate high-value deals in premium retail environments & brand building in high trust categories from Category Director to Senior buying team and across into supply chain and marketing Grocery - particularly Tesco Baby Speciality - Particularly Boots & John Lewis Team Leadership: Track record of leading, motivating, and developing account management teams /people Results Orientated: Driven and ambitious, with a bias for action, you will have a proven track record in delivering results. Strategic Thinking: Ability to translate strategy into action and drive execution with precision. Digital Expertise: Experience leading online sales & marketing plans / digital marketing or performance marketing through retailers dotcom sites & e comm accounts is useful Analytical & Data-Led: Skilled in performance analytics, forecasting, and using data to influence decisions. Collaborative Mindset: Comfortable working cross-functionally in fast-paced, matrixed organizations. Communication: Excellent written and oral communication as well as influencing & stakeholder manager Resilient & Entrepreneurial: Can-do attitude with the ability to thrive in dynamic and evolving environments. Consumer Obsession: Passion for parent-centric categories and premium consumer experience. Culture: Experience working in a change management environment, fast paced, entrepreneurial environment would be ideal If this sounds like an exciting opportunity for you, please apply online. Any queries can be directed to Luke at or James Davison at
Feb 28, 2026
Full time
Head of Sales UK Location: Newcastle upon Tyne Salary: Competitive Contract: Permanent We are looking for two Head of Sales to join our UK commercial team, one will be focused on our Baby Speciality channels and the other will focus on Grocery. The Head of Sales will lead the end to end P&L, strategic and commercial agenda for the Baby Specialty or Grocery Channels in the UK, owning strategic relationships with major retail partners. You will be accountable for delivering revenue, profit (EBITDA), distribution growth & other brand-building objectives for Tommee Tippee, No1 Baby Brand in the UK across this channel. These roles combine strong customer relationship development & management, strategic channel leadership, category value growth, category management expertise, trade & performance marketing expertise online and offline, influencing cross-functionally internally and externally to create and drive long term profitable growth for your channel, whilst ensuring the brand continues to lead the market across the UK's most trusted retailers. Finally, as Mayborn becomes a digital first brand, experience of managing Omni plans and channels, activating brands digitally in the retail space is also required. What you will be doing: Channel Strategy Leadership Develop and own the long-term commercial strategy for the channel, ensuring alignment to overall business goals and brand positioning. Identify growth drivers, category trends, shopper insights and competitive dynamics to inform channel & individual customer plans. Build annual channel plans, including distribution targets, shopper activation calendars, pricing strategies and work with category to build optimized promotional frameworks. Customer & Account Management Lead for & support the team to build and maintain strategic relationships across a cross functional contact strategy. Leading the high level customer relationships. Oversee negotiation of annual joint business plans (JBPs), commercial terms, media partnerships and promotional programmes. Ensure excellence in forecasting, demand planning, and supply chain collaboration to deliver best-in-class availability and on-shelf execution. Support National Account Managers with strategic guidance, coaching, escalation, and development to gain the most growth from these accounts for the brand. Commercial Performance Own P&L performance for the channel, including revenue, margin, trade investment and ROI. Report weekly to the Regional MD performance for your channel creating monthly updates for the Monthly Business Unit Meetings Experience of Revenue Growth management in order to optimise channel pricing, category mix, promotional mechanics and investment strategy to maximise long term profitable growth. Lead through the team CPI negotiations & investment discussions to improve brand profitability in each retailer and across the channel as a whole Lead the team to proactively manage their forecast to drive forecast accuracy & improve forecasting bias working to optimize the process with demand planning Drive performance management through weekly business reviews and Monthly x functional performance meetings using Insights & KPI dashboards to inform and drive agile decision making. Brand & Category Expansion Lead Category Management & Champion category leadership with key retailers, leveraging data and insights to grow category value and strengthen brand authority. Partner with Marketing, Category & Innovation to shape NPD launch plans, in-store activation, online content and retail theatre. Work with Channel Shopper Marketing Manager to execute shopper budget across retailers to maximise ROI & ensure consistency of brand execution across every customer touchpoint, both in-store and online. Cross-Functional Collaboration Work closely with Marketing (Global & Local), Customer Services, Demand Planning, Finance and Digital teams to deliver integrated commercial plans. Provide retailer and channel insight into FUEL process via Category Channel leads to cross-functional teams to shape long-term brand strategy. Lead cross-functional readiness for key brand moments (NPD, seasonal peaks, campaigns). Leadership & Team Development Lead, mentor and develop a high-performing commercial team, building capability in account management, financial acumen, brand building and channel strategy. Foster a collaborative, customer & consumer centric obsession, results orientated culture that values ownership, accountability and operational excellence. Set clear annual & quarterly performance objectives and provide continuous feedback, support, and development opportunities. Build & develop Team development plans & commercial capability across the entire team ensuring all individuals have Individual Development plans and High Potential talent have clear succession plans Lead the team through the change management and organisational transformation journey, supporting developing commercial capabilities and processes to be best in class What skills and experiences you'll need to ace this job: Proven senior commercial leadership experience within branded FMCG or consumer goods, ideally in baby, beauty, health, or premium speciality categories. Commercial Acumen: Strong understanding of FMCG sales dynamics, retailer needs, and category management principles as well as strong analytical, negotiation & financial acumen (P&L ownership essential) as well as RGM experience or long-term revenue strategy planning / long term vision Customer Leadership: Proven ability to manage senior retail customer relationships and negotiate high-value deals in premium retail environments & brand building in high trust categories from Category Director to Senior buying team and across into supply chain and marketing Grocery - particularly Tesco Baby Speciality - Particularly Boots & John Lewis Team Leadership: Track record of leading, motivating, and developing account management teams /people Results Orientated: Driven and ambitious, with a bias for action, you will have a proven track record in delivering results. Strategic Thinking: Ability to translate strategy into action and drive execution with precision. Digital Expertise: Experience leading online sales & marketing plans / digital marketing or performance marketing through retailers dotcom sites & e comm accounts is useful Analytical & Data-Led: Skilled in performance analytics, forecasting, and using data to influence decisions. Collaborative Mindset: Comfortable working cross-functionally in fast-paced, matrixed organizations. Communication: Excellent written and oral communication as well as influencing & stakeholder manager Resilient & Entrepreneurial: Can-do attitude with the ability to thrive in dynamic and evolving environments. Consumer Obsession: Passion for parent-centric categories and premium consumer experience. Culture: Experience working in a change management environment, fast paced, entrepreneurial environment would be ideal If this sounds like an exciting opportunity for you, please apply online. Any queries can be directed to Luke at or James Davison at
Permanent Full Time (37.5 hours) - Permanent Overview We're expanding our B2B capabilities across the UK and investing for sustained growth. We combine the power of Screwfix's scale, supply chain and digital platforms with tailored B2B propositions, pricing and service models. Our ambition is to make B2B buying fast, simple and reliable, removing friction through seamless digital journeys, dependable availability and service that customers can rely on. There's real momentum behind our national B2B growth, and this role puts you right at the centre of it. As our B2B Senior National Account Manager, you'll take ownership of high value accounts, shaping partnerships, leading tender activity and building strategic plans that drive growth, loyalty and long term profitability. You'll balance deep engagement with existing customers while spotting new commercial opportunities, working across Sales, Category, Commercial Operations and regional teams to ensure national priorities land seamlessly on the ground. With regular input into priorities and performance alongside your Senior Manager, you'll have genuine ownership and influence. Beyond managing your portfolio, you'll help expand our national footprint, supporting regional hubs, securing long term agreements and strengthening strategic partnerships. You'll keep CRM data sharp, maintain a strong pipeline and champion key programmes like PiPo, the App and CRM to drive share of wallet and stronger customer outcomes. This is a high visibility role where you'll solve challenges at pace, influence key commercial decisions and build strong senior credibility within a fast-growing B2B function. Responsibilities Take ownership of high value accounts and shape strategic partnerships. Lead tender activity and develop strategic plans to drive growth, loyalty and profitability. Balance engagement with existing customers while identifying new commercial opportunities. Collaborate across Sales, Category, Commercial Operations and regional teams to land national priorities. Maintain CRM data accuracy and manage a strong pipeline. Champion programmes like PiPo, the App and CRM to drive share of wallet and better customer outcomes. Provide regular input into priorities and performance with Senior Manager, exercising genuine ownership and influence. Support expansion of the national footprint, regional hubs, and long term agreements; strengthen strategic partnerships. What's in it for you? Discretionary performance related bonus offering OTE of 70% of salary. Company car 33 days' holiday (including bank holidays, 5 of which can be taken flexibly) Flexible start and end times around core working hours Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week EV Car Scheme in Partnership with Tusker - eligible colleagues can lease a brand-new or pre-loved electric vehicle Up to 14% employer pension contributions Life cover up to 4x your salary Health cash plan and discounted gym memberships (up to 25% savings) 20% discount at Screwfix and B&Q Bonus We believe that success should be shared and hard work should be rewarded. Our yearly bonuses are based on our business targets and measures. Discounts and wellbeing Cycle to work: savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme. High Street Shopping Discounts: savings at Screwfix, B&Q and other major retailers. Share Plans: become a Kingfisher shareholder with a variety of schemes. Wellbeing: 20% off Nuffield Gym membership, Health MOT and a free 7-day pass. Simply Health: customisable health plan with treatment reimbursements. Long Service Awards: rewards including extra pay or bonus holiday days. Pension: employer contributions up to 14% per month; life cover up to 4x salary. Retail Trust: mental health resources and confidential counselling. Screwfix and B&Q Discounts: 20% off products as a Kingfisher member. Mind Training: access to mental health resources through Mind. Screwfix Community: stay connected with colleagues and resources across work locations. Self-Development: learning tools (e.g., LinkedIn Learning) to grow skills. Enhanced Family Leave: inclusive for all parents with competitive pay terms. Training Programmes and Open Development Programme: ongoing learning and leadership development opportunities. Open Development Programme notes You can take your career almost anywhere at Screwfix. The programme offers a wide range of learning modules and is open to all colleagues, with a focus on management opportunities and leadership skill development. What others say "It's a really diverse opportunity to see your work come to life across some of the biggest platforms. It's really exciting." "Lots of other business areas look to us to help them understand customer data and give them support. There's lots of responsibility." "When the opportunity came up to do this job I totally put everything into it, it's what I've wanted to do for years." Be yourself at Screwfix We all do better when we're celebrated for who we are. Our Employee Inclusion Network, Us, helps colleagues share ideas and work collaboratively toward a fairer, more diverse workplace. It is an open space where colleagues can share experiences, learn about allyship, and feel free to be themselves. Head Office Our Head Office is in Yeovil, Somerset: a beautiful location in the heart of the West Country. Within easy reach of London, working flexibly in Somerset offers a great balance of tranquillity and opportunity. Application process Apply Applying online is simple. Fill in basic details and upload your CV. If you're applying for a S.A., you'll also need to complete a Situational Judgement Test. Interview Your interview will consist of competency-based questions and a discussion of your experience, knowledge of Screwfix and the role. Interviews may be held by phone or video, followed by a store visit to meet the team. Offer If we think we're a good match, we'll make an official offer. After acceptance and pre-employment checks, you'll receive your contract.
Feb 25, 2026
Full time
Permanent Full Time (37.5 hours) - Permanent Overview We're expanding our B2B capabilities across the UK and investing for sustained growth. We combine the power of Screwfix's scale, supply chain and digital platforms with tailored B2B propositions, pricing and service models. Our ambition is to make B2B buying fast, simple and reliable, removing friction through seamless digital journeys, dependable availability and service that customers can rely on. There's real momentum behind our national B2B growth, and this role puts you right at the centre of it. As our B2B Senior National Account Manager, you'll take ownership of high value accounts, shaping partnerships, leading tender activity and building strategic plans that drive growth, loyalty and long term profitability. You'll balance deep engagement with existing customers while spotting new commercial opportunities, working across Sales, Category, Commercial Operations and regional teams to ensure national priorities land seamlessly on the ground. With regular input into priorities and performance alongside your Senior Manager, you'll have genuine ownership and influence. Beyond managing your portfolio, you'll help expand our national footprint, supporting regional hubs, securing long term agreements and strengthening strategic partnerships. You'll keep CRM data sharp, maintain a strong pipeline and champion key programmes like PiPo, the App and CRM to drive share of wallet and stronger customer outcomes. This is a high visibility role where you'll solve challenges at pace, influence key commercial decisions and build strong senior credibility within a fast-growing B2B function. Responsibilities Take ownership of high value accounts and shape strategic partnerships. Lead tender activity and develop strategic plans to drive growth, loyalty and profitability. Balance engagement with existing customers while identifying new commercial opportunities. Collaborate across Sales, Category, Commercial Operations and regional teams to land national priorities. Maintain CRM data accuracy and manage a strong pipeline. Champion programmes like PiPo, the App and CRM to drive share of wallet and better customer outcomes. Provide regular input into priorities and performance with Senior Manager, exercising genuine ownership and influence. Support expansion of the national footprint, regional hubs, and long term agreements; strengthen strategic partnerships. What's in it for you? Discretionary performance related bonus offering OTE of 70% of salary. Company car 33 days' holiday (including bank holidays, 5 of which can be taken flexibly) Flexible start and end times around core working hours Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week EV Car Scheme in Partnership with Tusker - eligible colleagues can lease a brand-new or pre-loved electric vehicle Up to 14% employer pension contributions Life cover up to 4x your salary Health cash plan and discounted gym memberships (up to 25% savings) 20% discount at Screwfix and B&Q Bonus We believe that success should be shared and hard work should be rewarded. Our yearly bonuses are based on our business targets and measures. Discounts and wellbeing Cycle to work: savings of up to 25-39% on bikes and accessories through the Cycle to Work Scheme. High Street Shopping Discounts: savings at Screwfix, B&Q and other major retailers. Share Plans: become a Kingfisher shareholder with a variety of schemes. Wellbeing: 20% off Nuffield Gym membership, Health MOT and a free 7-day pass. Simply Health: customisable health plan with treatment reimbursements. Long Service Awards: rewards including extra pay or bonus holiday days. Pension: employer contributions up to 14% per month; life cover up to 4x salary. Retail Trust: mental health resources and confidential counselling. Screwfix and B&Q Discounts: 20% off products as a Kingfisher member. Mind Training: access to mental health resources through Mind. Screwfix Community: stay connected with colleagues and resources across work locations. Self-Development: learning tools (e.g., LinkedIn Learning) to grow skills. Enhanced Family Leave: inclusive for all parents with competitive pay terms. Training Programmes and Open Development Programme: ongoing learning and leadership development opportunities. Open Development Programme notes You can take your career almost anywhere at Screwfix. The programme offers a wide range of learning modules and is open to all colleagues, with a focus on management opportunities and leadership skill development. What others say "It's a really diverse opportunity to see your work come to life across some of the biggest platforms. It's really exciting." "Lots of other business areas look to us to help them understand customer data and give them support. There's lots of responsibility." "When the opportunity came up to do this job I totally put everything into it, it's what I've wanted to do for years." Be yourself at Screwfix We all do better when we're celebrated for who we are. Our Employee Inclusion Network, Us, helps colleagues share ideas and work collaboratively toward a fairer, more diverse workplace. It is an open space where colleagues can share experiences, learn about allyship, and feel free to be themselves. Head Office Our Head Office is in Yeovil, Somerset: a beautiful location in the heart of the West Country. Within easy reach of London, working flexibly in Somerset offers a great balance of tranquillity and opportunity. Application process Apply Applying online is simple. Fill in basic details and upload your CV. If you're applying for a S.A., you'll also need to complete a Situational Judgement Test. Interview Your interview will consist of competency-based questions and a discussion of your experience, knowledge of Screwfix and the role. Interviews may be held by phone or video, followed by a store visit to meet the team. Offer If we think we're a good match, we'll make an official offer. After acceptance and pre-employment checks, you'll receive your contract.
UK Key Account /Business Development Manager - Automotive Car Care & FMCG Retail National Accounts High-Profile Car Care Category UK & Ireland Location & Package Ideal location: Surrey / Hampshire / Berkshire (or commutable) Salary: 50,000 - 60,000 (negotiable) Bonus OTE + Company Car + Pension Strong support from a European manufacturing and technical base Build a category - Own national accounts - New Business- Make your mark. We're strengthening our UK commercial team and are looking for a high-calibre Key Account Manager / Business Development Manager with proven experience in Automotive Car Care, Motor Oils & Lubricants, or FMCG Retail National Accounts . As a major European chemical manufacturer, we develop and supply high-performance Car Care products, and maintenance fluids to leading Automotive Retailers, Forecourt Groups , Supermarkets, DIY and Distribution partners across EMEA. This is a pivotal UK role with genuine scope to shape category strategy, grow national account sales alongside launching new products to market. The Opportunity You'll take ownership of key UK & Ireland accounts, targeting growth across: Automotive Retail chains Petrol Forecourt groups Supermarkets & DIY chains National Distributors & Regional Distributors High-volume retail platforms This is a commercially focused, customer facing role where your ability to balance volume, margin, range, and customer strategy will be critical. Who This Role Is Perfect For You'll thrive in this role if you are: A Key Account Manager within Automotive Car Care, Lubricants, or FMCG National Accounts Experienced in National Account or Top-Tier Regional / Key Account management Commercially sharp, data-led, and confident facing senior retail buyers Comfortable owning a category and influencing range, pricing, promotions, and space This role would also suit a commercially driven Category Manager or Product Manager ready to step into a more sales-facing national accounts role. What You'll Bring Essential strengths include: Proven success managing and growing National Retail or Large Distributor accounts Strong commercial acumen: pricing, margin, volume, and promotional planning Confidence using sales data to identify gaps and unlock opportunity Ability to build long-term, trusted customer relationships Experience launching new products and winning range acceptance Highly desirable (but not essential): Knowledge of Car Care, Motor Oils, Automotive Lubricants, or Maintenance Fluids Experience linking the motorist, retailer, and category strategy Why Join? High-impact role with real ownership and visibility Established products with strong technically manufactured credibility Backed by a leading European manufacturer Opportunity to shape and grow a car care category in the UK Apply Now - Interviews Ongoing We are actively interviewing , so early applications are encouraged. To apply or have an initial confidential conversation, contact our exclusive recruitment partner: Glen Shepherd (phone number removed) Please send your CV and a brief overview of how your experience aligns with this role. We're hiring now - don't miss the opportunity. JOB REF: 4322GS Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you.
Feb 21, 2026
Full time
UK Key Account /Business Development Manager - Automotive Car Care & FMCG Retail National Accounts High-Profile Car Care Category UK & Ireland Location & Package Ideal location: Surrey / Hampshire / Berkshire (or commutable) Salary: 50,000 - 60,000 (negotiable) Bonus OTE + Company Car + Pension Strong support from a European manufacturing and technical base Build a category - Own national accounts - New Business- Make your mark. We're strengthening our UK commercial team and are looking for a high-calibre Key Account Manager / Business Development Manager with proven experience in Automotive Car Care, Motor Oils & Lubricants, or FMCG Retail National Accounts . As a major European chemical manufacturer, we develop and supply high-performance Car Care products, and maintenance fluids to leading Automotive Retailers, Forecourt Groups , Supermarkets, DIY and Distribution partners across EMEA. This is a pivotal UK role with genuine scope to shape category strategy, grow national account sales alongside launching new products to market. The Opportunity You'll take ownership of key UK & Ireland accounts, targeting growth across: Automotive Retail chains Petrol Forecourt groups Supermarkets & DIY chains National Distributors & Regional Distributors High-volume retail platforms This is a commercially focused, customer facing role where your ability to balance volume, margin, range, and customer strategy will be critical. Who This Role Is Perfect For You'll thrive in this role if you are: A Key Account Manager within Automotive Car Care, Lubricants, or FMCG National Accounts Experienced in National Account or Top-Tier Regional / Key Account management Commercially sharp, data-led, and confident facing senior retail buyers Comfortable owning a category and influencing range, pricing, promotions, and space This role would also suit a commercially driven Category Manager or Product Manager ready to step into a more sales-facing national accounts role. What You'll Bring Essential strengths include: Proven success managing and growing National Retail or Large Distributor accounts Strong commercial acumen: pricing, margin, volume, and promotional planning Confidence using sales data to identify gaps and unlock opportunity Ability to build long-term, trusted customer relationships Experience launching new products and winning range acceptance Highly desirable (but not essential): Knowledge of Car Care, Motor Oils, Automotive Lubricants, or Maintenance Fluids Experience linking the motorist, retailer, and category strategy Why Join? High-impact role with real ownership and visibility Established products with strong technically manufactured credibility Backed by a leading European manufacturer Opportunity to shape and grow a car care category in the UK Apply Now - Interviews Ongoing We are actively interviewing , so early applications are encouraged. To apply or have an initial confidential conversation, contact our exclusive recruitment partner: Glen Shepherd (phone number removed) Please send your CV and a brief overview of how your experience aligns with this role. We're hiring now - don't miss the opportunity. JOB REF: 4322GS Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know - we're here to support you.
Within the Construction environment, think about buying materials, managing big projects, ensuring health and safety and customer service. At any given time, you'll find us working on some circa 400 developments in both towns and rural areas across the UK, and every one poses unique challenges. Some are from scratch on brownfield sites; others see us adapting existing buildings, like old factories or disused hospitals. We need people who can bring us fresh ideas and imagination on one hand, and the commercial ability to manage people, budgets and costs on the other. It is testament to the professionalism of our construction teams that since 2004, Site Managers have won more NHBC Pride in the Job Awards than any other housebuilder. Responsible to the Contracts Manager you will manage the construction of a development, including all associated pre and post housebuilding works, ensuring that targets are met regarding health and safety, delivery to build programme quality, customer care, and cost. You will be expected to: Ensuring compliance on site at all times to the company health and safety standards and processes, NHBC standards, building regulations, and overall quality standards. Co-ordinating labour and resources on site to deliver the build programme on larger developments, and to proactively schedule in trades to ensure optimum delivery. Manage material levels on larger site to ensure the minimum amount of stock, but enough to ensure the site programme is met and all labour is efficiently employed. Ensuring that all plots are built to the highest standard of quality, complying with the NHBC Standards, Building Regulations, range specifications, and best practice. Undertaking company directed quality control procedures and inspections at the correct timings, and rectifying any defects so as not to incur additional cost, time delays to the programme, or reduction in the final quality. Monitoring and controlling the cost of production, and approving payment to contractors and trades where appropriate. Initiating and attending plot inspections with the Local Building Inspector or NHBC, taking corrective action to ensure a minimum of RI's/BRI's. Carrying out toolbox talks or similar on-site briefings to influence, gain commitment, and to drive best practice. To have regularly displayed a proactive approach to mitigating risk, to build sequencing, and to overall quality on site. Liaising proactively with other internal departments, externals suppliers and partners to ensure the build programme is achieved. Working with sales through regular sales/build meetings to ensure a smooth and controlled delivery of homes for customers. To deliver a high standard of site presentation at all times. Carrying out New Home Tour with the Sales Advisor and customer(s) to give a good demonstration of the home, answering any questions, and rectifying any issues before Legal Completion. With the support of the Contracts Manager, ensure that the on-site Construction team is fully resourced and well-directed, with clear guidelines to their own job responsibilities, and are provided with full support in achieving these in terms of communication, training and development, and the organisation of the site's workload and resources. Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work, and professionalism. To be successful in the role, we are looking for: Extensive experience of working to an established build programme and managing key priorities on some challenging sites. Proven ability to consistently deliver weekly targets through proactive organisation of the labour force, and promoting a team working ethic. Excellent communicator and influencer of people to gain commitment and compliance, and to drive delivery. Demonstrated good leadership and assertive skills to ensure optimum delivery to the highest quality standards on site. Ability to prioritise tasks proactively to anticipate and meet changing business needs. Ability to demonstrate a strong problem-solving ethic, and the ability to get to the root cause of a problem. A member of the Chartered Institute of Builders and/or qualified to NVQ level 5 in Construction Management, or a time served tradesman with considerable experience of the full range of construction trades. In depth knowledge of all aspects of construction and housebuilding, and the relevant legislative requirements e.g. health and safety, NHBC requirements and Building Regulations. A thorough knowledge and well-rounded experience of dealing with customers and potential customers in all aspects, such as the giving of information and advice, resolving any customer issues, confirming company procedures etc. We've been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That's more than any other major housebuilder. It's because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs. Barratt adopts a hybrid way of working which assumes that where roles allow, our office based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues. We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us. As part of working for Barratt Redrow PLC and specifically for this role we offer: Competitive Bonus Scheme Private Medical Cover - Single Cover Annual Medical Health Assessment 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days) Today's housebuilding professional need tomorrow's benefits, so they're ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world. Private medical cover Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more - including physio and talking therapies. You can even add family members. Pension First class pension schemes with the option of up to 10% employer contributions. Annual Health Assessment All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing. As well as a competitive salary, we offer many ways to make life more affordable - from access to employee loans and savings accounts, to house purchase discounts. Cycle to Work scheme, reduced hotel rate, discounts at major retailers These make a massive difference to the quality of your lifestyle. So much more From death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits. About East Scotland Our dual branded Barratt Redrow divisions combine the best of our Barratt Homes and Redrow brands. Whether it is homes focused on first time buyers, or those aimed towards customers taking the next step in their homeownership journey, we provide award winning quality and innovative design. That's why we've been awarded the maximum 5 Stars from the Home Builders Federation since 2009, making us the only major national housebuilder to achieve this. Where you'll be working Here is where you'll be based, whether that's an office or one of our sites. Putting diversity and inclusion front and centre We know that a diverse team is better for our customers, makes us a more attractive employer and results in a stronger, more sustainable business. Which is why we're so committed to developing our inclusive culture. Thinking ahead to leave a better world behind We're building a sustainable tomorrow, one house and one community at a time. Our commitment to our customers is rooted in every decision and day-to-day action we take. See how our colleagues are building tomorrow together.
Feb 15, 2026
Full time
Within the Construction environment, think about buying materials, managing big projects, ensuring health and safety and customer service. At any given time, you'll find us working on some circa 400 developments in both towns and rural areas across the UK, and every one poses unique challenges. Some are from scratch on brownfield sites; others see us adapting existing buildings, like old factories or disused hospitals. We need people who can bring us fresh ideas and imagination on one hand, and the commercial ability to manage people, budgets and costs on the other. It is testament to the professionalism of our construction teams that since 2004, Site Managers have won more NHBC Pride in the Job Awards than any other housebuilder. Responsible to the Contracts Manager you will manage the construction of a development, including all associated pre and post housebuilding works, ensuring that targets are met regarding health and safety, delivery to build programme quality, customer care, and cost. You will be expected to: Ensuring compliance on site at all times to the company health and safety standards and processes, NHBC standards, building regulations, and overall quality standards. Co-ordinating labour and resources on site to deliver the build programme on larger developments, and to proactively schedule in trades to ensure optimum delivery. Manage material levels on larger site to ensure the minimum amount of stock, but enough to ensure the site programme is met and all labour is efficiently employed. Ensuring that all plots are built to the highest standard of quality, complying with the NHBC Standards, Building Regulations, range specifications, and best practice. Undertaking company directed quality control procedures and inspections at the correct timings, and rectifying any defects so as not to incur additional cost, time delays to the programme, or reduction in the final quality. Monitoring and controlling the cost of production, and approving payment to contractors and trades where appropriate. Initiating and attending plot inspections with the Local Building Inspector or NHBC, taking corrective action to ensure a minimum of RI's/BRI's. Carrying out toolbox talks or similar on-site briefings to influence, gain commitment, and to drive best practice. To have regularly displayed a proactive approach to mitigating risk, to build sequencing, and to overall quality on site. Liaising proactively with other internal departments, externals suppliers and partners to ensure the build programme is achieved. Working with sales through regular sales/build meetings to ensure a smooth and controlled delivery of homes for customers. To deliver a high standard of site presentation at all times. Carrying out New Home Tour with the Sales Advisor and customer(s) to give a good demonstration of the home, answering any questions, and rectifying any issues before Legal Completion. With the support of the Contracts Manager, ensure that the on-site Construction team is fully resourced and well-directed, with clear guidelines to their own job responsibilities, and are provided with full support in achieving these in terms of communication, training and development, and the organisation of the site's workload and resources. Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work, and professionalism. To be successful in the role, we are looking for: Extensive experience of working to an established build programme and managing key priorities on some challenging sites. Proven ability to consistently deliver weekly targets through proactive organisation of the labour force, and promoting a team working ethic. Excellent communicator and influencer of people to gain commitment and compliance, and to drive delivery. Demonstrated good leadership and assertive skills to ensure optimum delivery to the highest quality standards on site. Ability to prioritise tasks proactively to anticipate and meet changing business needs. Ability to demonstrate a strong problem-solving ethic, and the ability to get to the root cause of a problem. A member of the Chartered Institute of Builders and/or qualified to NVQ level 5 in Construction Management, or a time served tradesman with considerable experience of the full range of construction trades. In depth knowledge of all aspects of construction and housebuilding, and the relevant legislative requirements e.g. health and safety, NHBC requirements and Building Regulations. A thorough knowledge and well-rounded experience of dealing with customers and potential customers in all aspects, such as the giving of information and advice, resolving any customer issues, confirming company procedures etc. We've been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That's more than any other major housebuilder. It's because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs. Barratt adopts a hybrid way of working which assumes that where roles allow, our office based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues. We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us. As part of working for Barratt Redrow PLC and specifically for this role we offer: Competitive Bonus Scheme Private Medical Cover - Single Cover Annual Medical Health Assessment 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days) Today's housebuilding professional need tomorrow's benefits, so they're ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world. Private medical cover Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more - including physio and talking therapies. You can even add family members. Pension First class pension schemes with the option of up to 10% employer contributions. Annual Health Assessment All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing. As well as a competitive salary, we offer many ways to make life more affordable - from access to employee loans and savings accounts, to house purchase discounts. Cycle to Work scheme, reduced hotel rate, discounts at major retailers These make a massive difference to the quality of your lifestyle. So much more From death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits. About East Scotland Our dual branded Barratt Redrow divisions combine the best of our Barratt Homes and Redrow brands. Whether it is homes focused on first time buyers, or those aimed towards customers taking the next step in their homeownership journey, we provide award winning quality and innovative design. That's why we've been awarded the maximum 5 Stars from the Home Builders Federation since 2009, making us the only major national housebuilder to achieve this. Where you'll be working Here is where you'll be based, whether that's an office or one of our sites. Putting diversity and inclusion front and centre We know that a diverse team is better for our customers, makes us a more attractive employer and results in a stronger, more sustainable business. Which is why we're so committed to developing our inclusive culture. Thinking ahead to leave a better world behind We're building a sustainable tomorrow, one house and one community at a time. Our commitment to our customers is rooted in every decision and day-to-day action we take. See how our colleagues are building tomorrow together.
