Salesforce Administrator

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Summary

As the Salesforce Admin, you will participate in the maintenance, administration and optimization of Salesforce. You will apply technical knowledge and skills to provide a secure, fault tolerant, scalable, and flexible platform that aligns with business goals.

Key Areas of Responsibilities

• Research, troubleshoot and resolve escalated Salesforce related incidents for CDW coworkers.
• Supports business users and internal Technology teams by managing data, ensuring security standards are met or exceeded and delivering actionable analytics.
• Be a bridge between the business and technology by advising on Salesforce best practices.
• Help maintain internal and end user documentation.
• Investigate and report on new features and technologies.
• Work off hours and weekends as instructed by the business.
• Participate in a rotational on-call schedule.
• Ensure production environment availability, stability and performance through proactive monitoring, configuration and tuning.
• Follow CDW's policies, standard methodologies, and guidelines for cloud infrastructure.
• Communicate effectively with Technology teams and associated Business Partners.

Education and/or Experience Qualifications

• High School Diploma or equivalent.
• 2+ years' experience with Salesforce administration

Required Qualifications

• Intermediate understanding of Salesforce Administration
• Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines.
• Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience.
• Ability to understand, retain, and communicate routine information.
• Ability to compose materials such as detailed reports and work-related manuals.
• Strong troubleshooting skills.

Preferred Qualifications

• Salesforce Admin Certification
• ITIL
• SAFe Agile experience

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.