Senior Account Manager

ID: 8

Category: Customer Service

Position Type: Full Time

Location: UK-Hertfordshire-Hemel Hempstead

At Blackhawk Network (BHN), we're shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.

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Contract Type : Permanent

Workplace: Hybrid - 2 days in office per week

Hours: 35 hours per week

Reports to: Sr. Director, Operations (Commerce)

We're looking for a driven and collaborative Senior Account Manager to join our international Account Management team and help accelerate growth across the BHN EMEA digital distribution partners. This is a key role that combines strategic partnership management, commercial ownership, and cross-regional collaboration. You will be responsible for high-impact digital accounts, leading them through onboarding, growth, and long term success. You will also support the development of best practices across the team and act as a bridge between local teams and global counterparts.

This role is ideal for someone who thrives in a fast moving digital environment, thinks strategically, executes reliably, and inspires trust with partners and colleagues alike.

We welcome candidates based in either the UK or The Netherlands to apply.

• Strategic Account Management: Own and drive growth across a portfolio of digital distribution accounts. Develop and execute strategic account plans that align with BHN's goals, lead QBRs, and strengthen long term partner relationships.
• Partner Onboarding Leadership: Take full ownership of partner onboarding in collaboration with product, legal, operations and global teams. Ensure smooth and timely launches, driving accountability and transparency through clear progress reporting.
• Cross Market Coordination: Act as the key link between EMEA and US teams to ensure alignment on commercial priorities, operational readiness and partner objectives.
• Revenue Growth & Reporting: Identify and drive upsell and cross sell opportunities to meet and exceed revenue targets. Deliver transparent reporting on account performance, risks and growth potential.
• Internal Leadership: Serve as a strategic partner to the team lead and contribute to building a culture of ownership, accountability and collaboration.

• Several years of experience in account management or strategic partnerships
• Experience in gift card, fintech, digital platforms or e commerce preferred
• Proven success in managing multi country accounts and cross functional teams
• Strategic thinker with a hands on mentality
• Strong communicator across different seniority levels and geographies
• Fluent in English (German or Dutch is a plus)

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilised AI tools to enhance their work, improve processes or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact - for our employees and the future of work.

• Work Life Balance: 25 days annual leave plus additional appreciation days, birthday time off and volunteering leave.
• Health & Well being: Private medical insurance, employee assistance programme, enhanced parental leave and free eye tests.
• Financial Rewards: Group income protection, pension scheme and exclusive discounts with our bYond/one4all cards.
• Flexibility & Engagement: Hybrid working, office group activities and support for physical and mental health.
• Recognition: Participate in Flyers, our leading recognition programme with financial rewards.

Candidate Journey at BHN

• Stage 1: Shortlisting of suitable candidates
• Stage 2: Screening Call
• Stage 3: Interview(s) with Hiring Manager(s)
• Stage 4: Feedback/Hired

Please note that candidate shortlisting to commence W/C 5th January 2026.

Join us and be part of a company that's shaping the future of branded payments. Apply today and take the next step in your career!

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