38 jobs found

Senior Technical Specialist - Infrastructure Operations The purpose of Infrastructure services is to ensure our services and systems are hosted effectively, securely and efficiently. The function of Infrastructure services brings all network and hosting infrastructure into a single team which will provide a multi-skilled 24/7 Infra Operations team organised by function and focussed on supporting continual improvement. The teams are divided into four core areas providing technical and service management expertise: Hosting Cloud centre of excellence Connectivity Services are delivered to internal customers and NHS organisations. This is a Senior Technical Specialist role with exposure to a wide array of technologies and applications hosted on premises and on cloud platforms; supporting applications, multiple networks and databases, services, and associated infrastructure and technologies. It will be necessary to also provide cross team support primarily within the Infrastructure team and across the NHS England programme teams. The post-holder will have specialised and substantial knowledge of their specialist technology area, have excellent communication skills, be team oriented and proactively respond to new challenges. Main duties of the job Manages relationships between Infrastructure Teams and internal/external stakeholders. Supplier management to meet key performance indicators and agreed Service Levels for hosted systems. Supporting the Services hosted in the cloud environments and Infrastructure on premises. Actively contribute to our technical and operational strategy using your specialist knowledge. Pro actively provides input and support to high severity incidents for the multiple critical national systems and environments supporting NHS Live Services. Manages and maintains own professional knowledge and development in their technical specialism and embraces development opportunities to support new technologies, frameworks and services including the move to Cloud. About us Our work supports the NHS to deliver high quality services for patients and best value for taxpayers. Our staff bring expertise across hundreds of specialisms - including clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial - enabling us to design and deliver high quality NHS services. We lead the NHS in England by: Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities Making the NHS a great place to work, where our people can make a difference and achieve their potential Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care Optimising the use of digital technology, research, and innovation Earlier this year, the Government announced that NHS England will gradually merge with the Department of Health and Social Care, leading to full integration. The aim is to create a smaller, more strategic centre that reduces duplication and eliminates waste. If successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the recruitment process. Job responsibilities The post of Senior Technical Specialist has been awarded a Recruitment and Retention Premia (RRP) in response to current labour market conditions. In recognition of this, the role attracts an additional monthly RRP payment equal to 13% per annum. Please be aware that RRP is non contractual and subject to review. To meet National Security Vetting requirements, SC clearances require 5 years continuous UK residency. In certain cases, this can be reduced to three years continuous UK residency, with additional overseas checks for the previous two years. Candidates who were posted abroad for service with HM Government, Armed Forces or within a UK government role will still be considered. Please make sure you meet these requirements before applying for this role. You dont need to have security clearance level already, however, failure to achieve the requirements for security clearance level after offer, will result in the job offer being withdrawn. For further advice please check For further information on National Security Vetting please check National security vetting: clearance levels - GOV.UK, information on the Security Vetting and Clearances Intranet page or contact . You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents. Secondments Applicants from within the NHS will be offered on a secondment basis only; agreement should be obtained from their employer prior to submitting the application. Person Specification Knowledge & Experience Significant experience of working in a high pressure enterprise scale environment using ITIL Release, Change, Configuration, and Incident management processes Significant understanding of business continuity procedures and solutions Demonstrable understanding and knowledge of both Microsoft Windows and Linux / UNIX environments Demonstrable understanding and knowledge of both on premises and cloud environments and platforms Skills Effective time management when working on daily workloads and adherence to project timescales Structured approach to troubleshooting and fault finding including root cause analysis Experience in gathering, understanding, negotiating and documenting customer requirements Experience in creating detailed design documentation in support of physical, virtual and cloud based services supporting the following technologies; HP, Cisco UCS Blade and rack mounted server hardware, EMC SAN technology including VNX and Data Domain, Windows Server family, VMware ESX Server/Virtual Centre, TCP/IP/DNS/DHCP/WINS Network and Active Directory Qualifications Educated to master's degree level or equivalent work experience ITIL Foundation Qualification or equivalent work experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £62,929.70 to £70,830.66 a year (this includes an RRP payment of 13%)

Overview As a Senior IT Engineer, you'll take ownership of complex technical issues, lead project delivery, and mentor colleagues within our support team. You'll work closely with clients to design, implement, and maintain IT systems that enable their success, while ensuring security and reliability are at the core of every solution. This hybrid role allows flexibility between working at our Edinburgh office, from home, and at client sites where required. Key Responsibilities Provide advanced technical support to clients, acting as an escalation point for the IT support team. Design, implement, and manage IT infrastructure projects (cloud migrations, network deployments, security enhancements, etc.). Support and maintain Microsoft 365, Azure, and other cloud platforms. Configure, manage, and troubleshoot Windows Server, Active Directory, and related systems. Ensure robust security practices are applied across client environments, including monitoring, patching, and compliance support. Lead client onboarding and infrastructure upgrade projects, ensuring seamless delivery. Mentor and support junior engineers, encouraging knowledge-sharing and professional development. Collaborate with the Service Desk Manager to improve processes and enhance service delivery. Document technical solutions, systems, and processes in line with best practices. Build strong client relationships, acting as a trusted technical advisor. Skills and Experience Required Proven experience in a senior IT support/engineering role within an MSP or fast-paced environment. Strong knowledge of Microsoft 365, Azure, and Windows Server technologies. Proficiency in networking (firewalls, routers, switches, VPNs, VLANs). Experience with cyber security tools and best practices, including endpoint protection, vulnerability management, and compliance frameworks. Hands-on experience with virtualisation platforms (VMware, Hyper-V). Knowledge of backup, disaster recovery, and business continuity solutions. Excellent troubleshooting, problem-solving, and analytical skills. Strong communication skills, with the ability to explain technical concepts to non-technical users. Certifications such as Microsoft Associate or Expert exams, CompTIA Security+, or equivalent (desirable). Full UK driving licence (preferred, due to on-site client visits). What We Offer Competitive salary, based on experience. Hybrid working model with flexibility. Opportunities for professional training, development, and certification support. A collaborative, friendly, and security-focused work environment. Exposure to diverse clients and technologies, offering continuous learning. 28 days annual leave (including bank holidays), increasing with service. Company pension scheme and other benefits.

3rd Line Infrastructure Engineer Salisbury Hybrid working (mix of office, home, and client site) £38,000 £45,000 DOE Driving licence required client site visits involved Are you an experienced 3rd Line Engineer with a solid MSP background? Do you enjoy tackling a mix of infrastructure and networking challenges? Looking for a role that keeps you hands-on, technical, and client-facing? This role could be a great fit. Join a growing and well-regarded Managed Service Provider as part of their senior engineering team. You will take ownership of escalated issues, support and guide more junior engineers, and lead on technical projects for a range of SME clients. What you will be doing: Providing 3rd line support and infrastructure troubleshooting Leading smaller client projects and rearchitecting customer networks Acting as an escalation point for complex issues Installing, configuring, and supporting client environments across servers, networks, and cloud platforms Mentoring junior engineers and ensuring quality technical delivery Attending client sites when required (local travel) Core technical skills we are looking for: Windows Server(setup, troubleshooting, maintenance) Microsoft 365administration and support Active Directory&Group Policy Network support routers, switches, firewalls (WatchGuard experience a bonus) TCP/IP, DNS, DHCP Strong experience withremote and on-site troubleshooting Comfortable working across abroad IT estate(hardware, software, cloud, networking) Experience deliveringinfrastructure projectsand identifying opportunities for improvement You will need: Experience in a 2nd/3rd line role within an MSP environment Strong communication skills and client-facing confidence A methodical and calm approach under pressure Full UK driving licence and access to your own vehicle This is a varied and rewarding role that offers technical autonomy, exposure to different technologies, and a culture that values learning and initiative. If you are ready for a new challenge where no two days are the same we would love to hear from you. JBRP1_UKTJ

Job Title Infrastructure / IT Security specialist - Enterprise client (major O365 and security projects on a global scale) Key Information Salary: up to £65,000 Education: Degree preferred or commercial exposure (none required) Experience: 5+ years Industry: Technology Location: Horsforth, Leeds Work Hours: 37.5 hours per week Benefits 23 days holiday (rising with years of service) & 5 optional additional days Pension: 2.5% salary match, plus optional voluntary contributions Life assurance Group income protection plan (optional health assurance) Personal accident scheme Free car parking Monthly socials, expenses covered, Christmas party, Summer BBQ Requirements Education: ideally a degree; commercial experience a must Experience: Office 365 at intermediate to advanced level Industry: any accepted; preferably professional services Job Location: Leeds LS1 4AP Qualifications: none required Work Hours: 37.5 hours per week Skills Excellent knowledge of Windows Servers, Active Directory, Email Platforms, Anti Virus Systems, Networking, and VM environments Extensive knowledge of IP networks and multi platform server environments Experience maintaining Exchange 2013, SQL Server, Symantec Enterprise Protection, and Backup Exec Infrastructure best practices Understanding of ITIL Principal Duties, Responsibilities & Accountabilities Responsibilities Support and monitor existing infrastructure, perform preventative maintenance, backup, and other support tasks to maintain effectiveness and provide cover as needed. Plan, manage, and implement infrastructure projects and upgrades to meet company objectives. Respond to 2nd/3rd line Help Desk calls and manage 3rd line work requests through to resolution or escalation. Ensure security of data and IT systems, and educate staff on secure working practices. Collaborate with leaders and stakeholders to integrate newly acquired businesses such as mergers / acquisitions. Coordinate with external suppliers for ongoing support and maintenance of hardware, networks, and software. Ensure all work and changes minimize disruption to business use and participate in change management. Maintain infrastructure asset records and design/document processes, procedures, and standards. Keep users updated on progress and liaise regarding escalated issues, establishing appropriate priorities. Ensure technology is managed and supported in accordance with standards, policies, and procedures. Establish guidelines and document processes for networked applications across the business. Collaborate with the Global IT team on global initiatives and roll outs. Assist with office moves, changes, provisioning new systems, and troubleshooting arising issues. Note that duties may vary and change due to the nature of the IT environment. Network Support and monitor internal networks and links to regional offices, other sites, or the Internet, ensuring proper configuration and operation. Maintain and manage company firewalls. Manage wired and wireless networks, including problem resolution and change requests. Support physical security systems under IT team responsibility. Collaborate with the infrastructure team to continuously improve global infrastructure to meet business needs. Servers Regularly check logs and servers to ensure proper patching and address issues. Test and roll out updates, especially security updates. Ensure adequate backups are maintained both on site and off site, and routinely test backup and restore procedures. Core Technical Experience Hands on IT infrastructure specialist with 3+ years of experience. Excellent IP network skills, including switches, wireless, routing protocols, and VoIP; Cisco experience an advantage. Experience with SQL Server or SharePoint, Windows Server 2008/2012, Remote Desktop Services, Active Directory in corporate environments. Knowledge of email systems, mail domain delivery routing. Hands on experience on LAN, WAN, VPN, and HP technologies. Experience managing core IT applications: email, anti virus, systems management, software deployment, user provisioning, patch management. Experience managing enterprise level email systems. Project management experience in IT projects and integration projects covering email, file access, domain membership, and user migration. Strong IT security knowledge, including firewalls, IDS/IPS, Active Directory, DNS, file sharing, and web server configuration. Experience in virtualised environments (VMware), SAN technologies, and web technologies such as IIS, .NET, SSL VPN, token authentication. Working knowledge of firewall and security technologies. IT Security (Additional Responsibilities) Develop/enhance security policies, processes, procedures, and technical controls. Identify security risks, mitigations, and opportunities to strengthen resilience. Participate in design and implementation of compliant systems and applications. Assist with security incident management and response. Collaborate with IT team on technical issue resolution, deployment best practices, and adoption processes. Maintain Microsoft 365 security solutions (Azure Information Protection, DLP, Rights Management, Cloud App Security). Implement information classification, data loss prevention, and information asset registers. Provide technical guidance for Microsoft Cloud Security solutions (OneDrive, Teams, Outlook). Analyze information security risk and non compliance issues. Monitor, enhance, and report on security posture with dashboards and management information. Leverage cyber threat intelligence for proactive risk mitigation. Additional Security Skills Develop and enhance security policies, processes, and technical controls. Proactively identify and mitigate security risks. Participate in secure design and implementation of systems. Assist with incident management and response. Share technical resolution knowledge and best practices. Manage Microsoft MFA and endpoint security. Maintain Thycotic PAM environment. Maintain IT risk register. Analyze risk and non compliance. Review system audit logs and ensure mitigation. Test disaster recovery plans. Develop and test business continuity plans.

3rd Line Engineer +Permanent opportunity +£45,000 - £50,000 +SC / DV cleared role - must be eligible for clearance - sole British national due to nature of the project +On site in Basingstoke Skills: +Vmware +Solarwinds +Active Directory 3rd line experience We're looking for a skilled 3rd Line Engineer to join our established team of 2nd and 3rd Line Engineers supporting a high-profile user community click apply for full job details

Job Description In our continuous journey of growth and innovation at Carnival UK, we are seeking a Server and Storage Engineer to bring fresh insights and expertise to our technology department. This pivotal role provides operational support to all systems and platforms, third line support to the rest of the Technology department along with input to project activities. Acting as a subject matter expert for specific areas of technology, including incident and problem management, proactive maintenance activities and implementation of new technologies. Key Responsibilities Ensure that all requests for support are dealt with according to agreed procedures using software, tools, and techniques to investigate and diagnose incidents and problems. Monitor performance, undertake capacity management, and create reports, working with users, other staff, and suppliers as appropriate. Liaise with and co-ordinate activities with 3rd party vendors who are in turn providing support and enhancement services. Develop detailed plans for project activities and assure the quality of technical delivery from 3rd party vendors Work closely with IT colleagues (service desk, other third line teams, and project managers) and a variety of stakeholders to ensure required outcomes are achieved. Take ownership of specific activities, as directed by the Server & Storage Engineering Lead, including technical delivery, improvement initiatives, Incident and Problem investigation, and root cause analysis This role is positioned at CUK09 level within our organisation and is available on a full-time, fixed-term basis for 12 months. We offer hybrid work including up to two days from home. Who We Are Carnival UK is a leading name in the holiday sector, dedicated to delivering unforgettable holiday happiness to our guests. Our success is built on a foundation of diverse talents and perspectives, and we believe in fostering an inclusive environment where everyone can thrive. What You'll Bring Your unique background and skills are what will make you stand out. We're looking for: Proven experience in a Server Engineer or 3rd Line support role. Understands IT concepts and architectures, and the principles and processes of implementing and delivering IT services. Forward thinking and with strong planning skills, high level of interest in providing technology driven solutions. Experience with Cloud Services (e.g., AWS / Azure) Experience in VMWare products (incl. vSphere, vCentre) Experience of Dell VXRAIL or similar Hyperconverged Infrastructure (HCI) solutions. Experience in LAN, WAN technologies in large, complex enterprise networks. Proven ability to work in fast-paced technical environments with competing priorities. Experience with IT Service Management systems. Experience supporting the following technologies: Windows Server / RHEL 8 9, Active Directory, Group Policy, VMware vSphere, Core Wintel services including DNS, DHCP, DFS, WSUS, WINS Strong understanding of Backup and Disaster recovery principles for business continuity. Application Guidance Diversity is our strength, and we encourage applications from those with varied experiences, whether you meet every listed requirement or not. If you're passionate about technology and looking for an opportunity to grow, we'd love to hear from you. Due to the popularity of our roles and our commitment to finding the best talent, we may close applications earlier than advertised. Don't miss out on this opportunity to become part of a team dedicated to creating unforgettable holiday happiness. Apply today to start your journey with us. Why Join Us? Working with us means more than just a role in technology. It's about being part of a team that values well-being and personal growth. Here's what we offer: Employee Discounted Cruising plus Friends and Family offers Annual bonus Minimum 25 days leave, bank holiday allowance and holiday trading scheme Regular office events including live entertainment, lifestyle events and charity partner fundraisers Company paid Health Cash Plan and health assessment In-house Occupational Health help and access to digital GP Life Assurance Employee Shares Plan Electric Car and Cycle to Work schemes About Us Holidays are one of life's greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise. No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people. Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion. It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.

Job title: Identity Platform Engineer Rate: £625 per day Location: Remote-based, with occasional travel to Reading, Warton, or Barrow Contract: 6 months+ SC security clearance is required for this role Overview A leading defence technology programme is seeking an experienced Identity Platform Engineer to support the design, enhancement, and maintenance of secure identity solutions across a complex, highly regulated environment. You will work as part of a new formed specialist engineering function delivering identity, access, and authentication services critical to national defence operations. Key Responsibilities Design, implement, and maintain identity and access management (IAM) platforms within secure defence environments. Support and improve existing identity services, including identity lifecycle management, authentication, and federation. Deliver engineering solutions across Entra ID (Azure AD), Active Directory Domain Services (ADDS), and ADFS. Integrate and support identity protocols including SAML, OAuth 2.0, OpenID Connect, and SCIM. Develop and maintain automated CI/CD pipelines for identity platform components. Essential Skills & Experience Current SC Clearance (essential). Over 2 years' experience in identity platform engineering or IAM roles. Strong hands-on expertise with Entra ID, ADDS, ADFS, and hybrid identity configurations. Proven experience integrating authentication and identity standards: SAML, OAuth 2.0, OpenID Connect, SCIM. Desirable Skills Experience working within MOD environments (MODCloud, MODSecure). Knowledge of PKI, certificate management, and privileged access tools (CyberArk, BeyondTrust). Exposure to DevSecOps methodologies and secure CI/CD. If you are interested in this role or wish to apply please feel free to submit your CV.

A global insurance provider seeks a Senior Desktop Engineer to deliver comprehensive IT support for users in the UK&I. This role involves ensuring the execution of IT support standards, troubleshooting incidents, and managing deskside assets. Ideal candidates should have strong experience with Active Directory, O365 applications, and IT infrastructures. Strong communication skills are vital as the role requires liaising between business representatives and IT teams. This position provides an opportunity to contribute to a global support structure.

Benefits 25 days holiday entitlement rising to 28 days after 5 years' service Holiday Purchase Scheme Company supported CSR Volunteer Day 2 days for personal wellbeing Pension - including option to join Salary Sacrifice/Exchange for Pension scheme (SXP) (subject to eligibility criteria) Electric Vehicle salary sacrifice scheme (subject to eligibility criteria) Death in Service - 4 times basic salary Private Medical Insurance available, partially subsidised by Ci SAGE Employee Benefits scheme Salary sacrifice charity donation scheme Ci Christmas Savings Club Ci Lottery Out of town offices with free parking Hybrid working arrangement - Monday & Friday optional WFH days Business Unit Services - Workplace Services Reporting to Workplace Operations Team Leader Location/site Caerphilly with potential to travel to other Ci/customer sites Vetting requirements Yes Company Overview Centerprise International (Ci) was established in 1983 and has over 30 years of experience and expertise in providing innovative products and services. Our financial strength, breadth and quality of services offered, together with our enviable record of success in supplying under many framework agreements and winning many government contracts makes Ci one of the leading ICT suppliers. Our cash reserves, recent strategic acquisitions and the quality of contracts held are an assurance of our future growth. Throughout its history, Ci has evolved to meet market demands and now offers Managed Services and Solution Design to complement our own products Ci actively seeks to attract talented ambitious individuals, to nurture and develop through their career with the organisation. The Ci Group comprises of wholly owned companies and a joint venture business, so the opportunity to build a wide and varied career path truly exists. All employees have the opportunity learn from successful, capable business professionals within the organisation, to absorb knowledge and experience first hand how a thriving privately owned business operates. Role Description As a Workplace Operations Engineer you will be pivotal in providing expert level support, managing escalations, and leading complex technical solutions for Centerprise's Managed Service customers. This requires an individual with excellent communication, problem solving skills, and crucially - the ability to proactively work to a resolution and deliver a high quality outcome through independent and collaborative working. The role is based from either our production facility in Caerphilly or our head office in Basingstoke, Hampshire where the Ci Services team work from, however there is the added opportunity to spend time in other locations such as customer sites or other Ci facilities. Access to a pool car or hire vehicle will be provided for the purposes of travelling to these locations. The role requires management and implementation experience of Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies. Edge Security management (configure, manage and monitor firewalls, VPNs and security appliances). In the role, you will carry a range of technical and customer focussed responsibilities, including: Delivering outstanding 3rd line technical support as the final escalation point for all EUC related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation and processes. Working hours fall within the hours of 07:00 to 18:00 daily, dictated by the shift pattern which you are allocated. Therefore, on occasions you will be required to cover additional shifts in the absence of colleagues, as directed by your manager. Working hours may occasionally include weekend and statutory public holiday working. The Company may from time to time require you to work such additional hours as may be necessary for the proper performance of your duties. Additionally, there is an on call rota for remote out of hours technical support which you would be a part of. Experience and Skills Core Responsibilities Proven experience working as a senior engineer within an MSP environment. Excellent problem solving skills and the ability to manage high pressure escalations. Strong communication skills with the ability to work effectively with clients and internal teams. Familiarity with ITIL framework and experience in a structured support environment. Expert knowledge of Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, Intune Configuration policies and Sentinel. Server Technologies: Virtualisation, particularly Proxmox or Microsoft Hyper V, Microsoft Windows Server 2012 through to 2022. Public Cloud Solutions: Azure or AWS solution implementation, migration, and support. Exposure to Firewalls - Sophos, Cisco, Fortinet and PF Sense. Network Technologies: LAN/WLAN/WAN - solid understanding of networking principles (DNS, DHCP, VPNs) and security best practices. Hands on expertise in PowerShell scripting for automation and system management. Strong experience with desktop virtualisation technologies (e.g., Citrix, VMware Horizon, Windows 365, AVD). Proven experience managing and fault finding AV technologies such as Sophos, Defender etc. Exposure to backup technologies - Veeam, Carbonite, SaaS Protect, E Vault. Supplementary Skills Experience with device management solutions such as SCCM, Jamf, or equivalent. ITIL v3/4 Foundation. UC Technologies: IP voice, Collaboration Database systems: Microsoft SQL Server. A minimum of 5 years' experience working in an MSP environment. Use of 3rd party patching tools such as Ninja, Action1, Winget etc. Company Profile Ensure customer satisfaction is our number one priority. Be true to your work and go the extra mile to deliver on your promise. Have the strength to make a difference and don't be afraid to constructively challenge the status quo. Be innovative and do all that is reasonable to deliver a positive outcome. Giving your time and energy in the best interests of the Company. Customer Centric - Ensure customer satisfaction is our number one priority. Commitment - Be true to your work and go the extra mile to deliver on your promise. Courage to Challenge - Have the strength to make a difference and don't be afraid to constructively challenge the status quo. Succeed - Be innovative and do all that is reasonable to deliver a positive outcome. Dedication - Giving your time and energy in the best interests of the Company.

Overview Onsite Service Desk Engineer - Central London To 30k + Exceptional Benefits Package Want to work in a meaningful environment, surrounded by rich history and heritage? We're after a superstar Onsite Service Desk Engineer that wants to sharpen their skills within a world-class and state-of-the-art medical facility "Having worked for a number of IT companies - big and small, this one where you really do feel part of a Team, everyone is so friendly and helpful - there is always someone you can turn to if you need assistance and all the extra events they put on means you can bond as a Team - they offer loads of Training opportunities and if you want to progress they will assist and work to your strengths" - Current Employee Are you a seasoned Level 1 Service Desk Engineer looking to accelerate your career progression? If you are delivering outstanding customer service and excel in customer-facing positions, we invite you to connect with us! We are actively seeking individuals who not only thrive in their current roles but also aspire to swiftly advance to the position of a 2nd Line Engineer. About the Organisation We are currently seeking a dynamic individual to join a world class consultancy practice as a Level 1 Service Desk Engineer based at a World-renowned Medical Facility in London. The consultancies commitment lies in delivering top-notch IT support to clients, and we are in search of a talented individual to enhance the success of their service delivery team. About the Role As a Level 1 Service Desk Engineer, you will play a pivotal role in ensuring the seamless operation of the hospitals critical cloud and network infrastructure. Your duties encompass: Swiftly responding to inbound calls. Recording all customer issues, queries, and requests in the ticket management system. Providing Level 1 Server, Network, and Desktop Technical Support. Executing hardware configurations and software installations. Adhering to internal and customer Service Level Agreements (SLAs), with the escalation of concerns when necessary. Developing and maintaining customer-specific infrastructure documentation. Taking full ownership of problem resolution from start to finish. Managing client expectations through transparent communication. Technical Skills Active Directory MS Windows Office 365 Key Skills and Experience 2-3 years of experience in a technical role supporting SMEs. Demonstrated customer-facing experience. Familiarity with adherence to Service Level Agreements (SLAs). Experience within a broader service delivery function. Capability to support clients across multiple sites. Possessing creative, analytical problem-solving skills with an innovative approach. What to do next? Cloud Decisions are proud to be part of Microsoft UK's Partner Talent Services and able to you to connect with some of the best cloud career opportunities within the Microsoft Partner Network. Our Talent Specialists are also Microsoft certified in Microsoft Azure and Microsoft 365, allowing us to have conversations at depth with you about your technical/consulting experience. Whether this role is right for you or not we can also connect you with other opportunities to suit your background.

Leading manufacturing business Building a new Team About Our Client This role is with a well-established organisation in the industrial/manufacturing industry. They are a medium-sized company focused on delivering operational excellence and innovative solutions. The team is committed to maintaining high standards in technology support. Job Description Provide deskside support for IT-related issues, ensuring minimal disruption to business operations. Respond promptly to service requests, troubleshooting hardware and software problems effectively. Manage and maintain IT equipment, ensuring optimal performance and reliability. Support the installation, configuration, and updates of software and hardware systems. Collaborate with the technology department to improve IT support processes and documentation. Assist in maintaining IT security protocols and compliance within the organisation. Provide technical expertise and guidance to team members and other departments as needed. Work on IT projects to enhance system efficiency and user experience. The Successful Applicant Strong working knowledge across the MS Stack including the Windows OS Family, Active Directory (hybrid) Ability to troubleshoot and resolve hardware, software, network, and system issues. Line management or team lead experience Demonstrated ability to work effectively in a team environment ITIL certification or experience Excellent communication, customer service, and interpersonal skills Experience of Service management tools eg ServiceNOW, SysAID etc Willingness to learn new skills and technologies At least three years of experience in IT support or similar role Knowledge of MS Windows operating system, Microsoft Office Ability to troubleshoot and diagnose IT issues and provide solutions Attention to detail, accuracy, and quality Ability to work under pressure and meet deadlines What's on Offer Competitive salary ranging from £45000 to £55000 per annum. Permanent position with opportunities for career growth within the industrial/manufacturing sector. Comprehensive benefits package to support your professional and personal well-being. Collaborative and supportive company culture in a Manchester-based office. If you are a motivated Senior Deskside Engineer looking to advance your career in the industrial/manufacturing industry, we encourage you to apply today!

Our team provides essential technology support and device lifecycle management for colleagues across Macquarie. We are responsible for ensuring the smooth provision, deployment, and disposal of IT assets, working closely with internal teams and business stakeholders to deliver reliable and efficient technology solutions. Our collaborative approach ensures that everyone in the organisation has the tools they need to succeed. Please note this is a fixed term opportunity for 1 year. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. What role will you play? As an IT Device Support Engineer, you will be the key point of contact for technology support and device logistics. You will coordinate all aspects of device lifecycle management, from initial provision to final disposal. Your role will involve hands on management of IT assets, assisting colleagues and stakeholders with technology needs, and ensuring devices are built, deployed, and maintained efficiently. Your flexible and enthusiastic approach will help you multi task and prioritise in a dynamic environment, while your excellent communication skills will enable you to provide outstanding support to our internal teams. What you offer Completed vocational training as an IT specialist for system integration or equivalent practical experience Understanding of Office O365 and Windows 11 and supporting end user access management tools, including Active Directory Basic troubleshooting and knowledge of mobile devices, specifically Apple iOS, MacOS, and Android Strong verbal and written communication skills as well as record keeping skills Flexible, enthusiastic, and approachable manner, with the ability to multi task and prioritise tasks Ability to work full time in the office We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. About Technology Technology enables every aspect of Macquarie, for our people, our customers and our communities. We're a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow's technology solutions. Our commitment to diversity, equity and inclusion We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.

Initially based from the office, but hybrid after 3 months. Company description Focus on M365 New role based on company growth and tech investment Free access to company holiday homes Buy & sell holidays Discretionary annual bonus plus an additional Shared Reward Bonus Matched pension contribution Health cash plan plus Private medical insurance Life assurance and Critical illness cover Travel season ticket loans and Ride to work scheme Free local gym access Local bar / restaurant discounts Please note: whilst this role is ultimately hybrid; during the first three months, you will be based full time from the office whilst you get up to speed. We re Together. For over 50 years, we ve helped thousands of people, businesses and professionals unlock their property ambitions with our common-sense approach to mortgages and secured loans. We take the time to understand our customers and our door is always open, so we can often help when other lenders can t or won t. Based in Cheadle, Cheshire, our 800 colleagues help our customers throughout the UK, backed by the power of a £7.8 billion loan book. Job Description Together is going through a time of Tech transformation as we implement our new business wide platform. This is an exciting time as we build our teams and capabilities around new technology, much of it AI focused. We are looking for a Business Platform Engineers to work within our 'Colleague Tech Platforms' team. This role will be key in shaping a dynamic digital workspace by deploying, maintaining, and supporting a suite of SaaS-based tools and be focused on Microsoft 365 suite: Mail, SharePoint, OneDrive, Teams, Office Apps, Enterprise Applications, Copilots, eDiscovery and Purview. You will be collaborating closely with cross-functional teams to deliver well-architected, scalable solutions that align with industry best practices and enhance the colleague experience. We have the foundations in place, but you will be coming in at a point where you'll have the opportunity to shape the way we do things and make a genuine impact. This role requires you to be able to get to our offices in Cheadle (South Manchester) 3 days per week. However, we do ask that you are in 5 days for the first three months. Qualifications we are looking for a seasoned Business Platform Engineer with experience in business process re-engineering experience in Microsoft 365 suite: Mail, SharePoint, OneDrive, Teams, Office Apps, Enterprise Applications, Copilots, eDiscovery and Purview. We don't expect you to be an expert in all of the skills and experiences listed below, but if you do have a good blend of them, then we encourage you to apply: Microsoft 365 Governance & Compliance Experience with M365 governance frameworks, including retention policies, data loss prevention (DLP), and compliance centre configurations. Identity & Access Management (IAM) Familiarity with conditional access policies, role-based access control (RBAC), and identity lifecycle management via Azure Entra ID (Active Directory) Single Sign-On (SSO) / MFA configuration and integration. SaaS Integration & API Usage Ability to integrate SaaS platforms using APIs, connectors, and automation tools (e.g., Power Platform). Monitoring & Observability Tools Experience with tools like Azure Monitor, Splunk or New Relic for proactive service monitoring and incident response. End-User Experience Optimization Understanding of digital experience monitoring and techniques to improve usability M365 and other SaaS tools. Change Enablement Ability to support change management efforts, including training, communications, and stakeholder engagement to drive adoption of new tools. Licensing & Cost Optimization Awareness of licensing models for M365 and other SaaS platforms, with experience in optimizing usage and cost. Environment build and application configuration InTune & AutoPilot End-User Support Demonstrated experience in providing assistance to end users, resolving a wide range of issues across hardware, software, and networks. Team Collaboration Proven ability to work effectively within cross-functional teams, contributing to shared goals and fostering a supportive team culture. DevOps & Agile Practices Hands-on experience with DevOps tools and workflows, coupled with a solid understanding of Agile methodologies and iterative dev cycles. Analytical & Problem-Solving Skills Strong capability to analyse complex technical problems, identify root causes, & implement solutions in high-pressure environments. Application Lifecycle Management Extensive experience managing applications throughout their lifecycle; deployment, maintenance, issue resolution, performance. Accountability & Delivery Focus Highly dependable and results-oriented, with a consistent track record of meeting deadlines and delivering high-quality outcomes. Interpersonal & Adaptability Skills Excellent communication and interpersonal skills, with a flexible approach to changing priorities, technology, and business needs. Azure / Terraform Qualifications Preferred Additional Information If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role. Together embraces diversity and inclusion, and are proud to be an equal opportunity workplace. Not only do we welcome difference we celebrate it, support it and really value our colleagues for who they are. We are committed to building a team that represents a variety of backgrounds, perspectives and skills. If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Integration & Support Engineer EdTech Remote UK £40,000 Salary: Up to £40,000 Location: Fully remote (UK-based) Monthly Team Day: One day per month in the Telford area Hours: 12pm-8pm, Mon-Fri (to support North American clients) Are you a technically-minded support professional with a passion for helping users get the most out of their software experience? We're hiring an Integration & Support Engineer to join a rapidly growing EdTech business making a global impact in the digital learning space. You'll play a vital role in the implementation and integration of learning technology platforms, working directly with new and existing customers to ensure smooth onboarding and robust technical support. This is a great opportunity for someone who thrives in a remote-first team and enjoys both structured problem-solving and customer engagement. What You'll Be Doing Leading technical integrations for new customer onboarding Managing and troubleshooting API and SSO integrations (SAML, Shibboleth, OAuth, LTI) Acting as a go-to technical escalation point for complex support queries (Level 3) Supporting the wider Customer Success and Support teams with data insights and resolution strategies Liaising with internal stakeholders to deliver tailored integration solutions Documenting processes and feeding into product improvement conversations What We're Looking For Experience with technical integrations in a SaaS or EdTech environment (3+ years) Strong understanding of SSO technologies (Shibboleth, SAML, Active Directory) API familiarity and a logical, methodical troubleshooting mindset Confident communicator who can translate technical issues for a range of stakeholders Comfortable working UK afternoon/evening hours to support US-based users Bonus points if you have: Knowledge of VLEs/LMSs such as Canvas, Moodle, Blackboard, etc. Experience with tools like Freshdesk or ChurnZero Light programming or scripting knowledge (e.g. JavaScript or C#) What's on Offer Up to £40,000 salary Fully remote working (UK only) One day per month in-office (Telford area) for team building A friendly, supportive team that genuinely enjoys working together An opportunity to make a meaningful impact in the education sector