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health and safety advisor
Health and Safety Advisor
Siamo Group Ltd
Health and Safety Advisor Immediate start Pay rate £19.23 per hour Details of the role Temp contractto coversickness in the Northamptonshire area(unclear at this stage for how long) The role will be to cover between Northampton (ideally 3 days) n & Daventry (ideally 2 days) click apply for full job details
Dec 15, 2025
Seasonal
Health and Safety Advisor Immediate start Pay rate £19.23 per hour Details of the role Temp contractto coversickness in the Northamptonshire area(unclear at this stage for how long) The role will be to cover between Northampton (ideally 3 days) n & Daventry (ideally 2 days) click apply for full job details
Persimmon Homes
Group Health, Safety & Environment Advisor (South Midlands)
Persimmon Homes Studley, Warwickshire
Job Title: Group Health, Safety and Environment Advisor Location: Studley, B80 Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Group Health, Safety and Environment Advisor and step into a role where your success is celebrated, your growth supported, and your work truly matters click apply for full job details
Dec 15, 2025
Full time
Job Title: Group Health, Safety and Environment Advisor Location: Studley, B80 Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Group Health, Safety and Environment Advisor and step into a role where your success is celebrated, your growth supported, and your work truly matters click apply for full job details
We Recruit Group Ltd
Health & Safety Advisor
We Recruit Group Ltd Dartford, Kent
Role: Assistant Health & Safety Advisor Location: Dartford office projects across London & South East Salary: £25,000 - £35,000 + car allowance or company car + attractive benefits package Sector: Principal Contractor WRG has a brilliant opportunity for a young and ambitious H&S professional to join a leading Principal Contractor based in the South East click apply for full job details
Dec 15, 2025
Full time
Role: Assistant Health & Safety Advisor Location: Dartford office projects across London & South East Salary: £25,000 - £35,000 + car allowance or company car + attractive benefits package Sector: Principal Contractor WRG has a brilliant opportunity for a young and ambitious H&S professional to join a leading Principal Contractor based in the South East click apply for full job details
Health & Safety Advisor - Civils or Construction
Engineering Perth, Perth & Kinross
I'm currently working with a well-established civil engineering contractor who are seeking an experienced Health & Safety Advisor to join their project team on a permanent basis in the Perthshire area of Scotland. The Opportunity My client is looking for a hands-on H&S professional who can work autonomously across their operations, providing expert safety guidance and embedding a positive safety cul click apply for full job details
Dec 15, 2025
Full time
I'm currently working with a well-established civil engineering contractor who are seeking an experienced Health & Safety Advisor to join their project team on a permanent basis in the Perthshire area of Scotland. The Opportunity My client is looking for a hands-on H&S professional who can work autonomously across their operations, providing expert safety guidance and embedding a positive safety cul click apply for full job details
Health and Safety Executive (Consultancy / NEBOSH)
Ernest Gordon Recruitment Southampton, Hampshire
Junior Health and Safety Advisor (Consultancy / NEBOSH) £30,000 - £35,000 + Car Allowance + 9-Day Fortnight + Training + Progression Southampton Have you achieved your NEBOSH qualification and are now ready to grow your career in health and safety? This is an exciting opportunity to join a supportive, employee-owned company offering excellent career development, training, and a flexible work-life ba click apply for full job details
Dec 15, 2025
Full time
Junior Health and Safety Advisor (Consultancy / NEBOSH) £30,000 - £35,000 + Car Allowance + 9-Day Fortnight + Training + Progression Southampton Have you achieved your NEBOSH qualification and are now ready to grow your career in health and safety? This is an exciting opportunity to join a supportive, employee-owned company offering excellent career development, training, and a flexible work-life ba click apply for full job details
Mactech Energy Group
Health and Safety Advisor - Mechanical scope - Taunton - Permanent) £90,000
Mactech Energy Group Taunton, Somerset
1647GRE Health and Safety Advisor - Mechanical scope - Taunton - Permanent) £90,000 (inc accommodation and travel allowance) Hinkley Point C is the UK's first new build nuclear power station in a generation that is critical to the UK NetZero targets click apply for full job details
Dec 15, 2025
Full time
1647GRE Health and Safety Advisor - Mechanical scope - Taunton - Permanent) £90,000 (inc accommodation and travel allowance) Hinkley Point C is the UK's first new build nuclear power station in a generation that is critical to the UK NetZero targets click apply for full job details
Adhoc Safety Advisor
STRATEGIC RESOURCES EUROPEAN RECRUITMENT CONSULTANTS LTD Aberdeen, Aberdeenshire
SAFETY ADVISOR (ONE-OFF OFFSHORE TRIP FROM 23RD DECEMBER - 29TH DECEMBER) GENERAL: Advising management and personnel on all aspects of Health, Safety and the Environment. Promoting the safety culture through safety meetings, tool box talks etc. Advising line management on implementation of scope of work practices and precautions. Carrying out necessary safety assessments including auditing of work related processes and activities. Maintaining and operating the COSHH systems. Performing safety equipment maintenance as determined by Maximo. Ensuring the smooth running of the electronic permit to work system and enforcing company policies in accordance with the Corporate Management System. Controlling confined space entry certificates and authorised gas testing. Maintaining and issuing portable gas detectors. Control gas detector logbook. Training of permit users. Carrying out Safety Inductions for new personnel onboard. Ensuring regular checks are performed on portable Fire Fighting, Safety and Emergency equipment by relevant departments, and ensuring equipment is sent onshore for repair and maintenance when required. Management of the third party personnel carrying out periodic maintenance on the safety and emergency equipment onboard. Facilitating Safety meetings, risk assessments, area inspections, etc Facilitating Accident/incident investigations. Managing the onboard safety related training and maintain appropriate authorised persons registers. Initiating and manage the corporate incident database, including the transmission of First Notifications. Managing the routine Emergency Exercise Programme. Implementing the Installation Safety Year Plan. Monitoring all Radiation sources and keeping appropriate records as required. Carrying out Manual Handling Assessments as required. Ensuring proper, verbal and written, handover during shift change and end of trip. QUALIFICATIONS: Combined Offshore Survival, Fire Fighting and HUET Certificate MIST/IMIST Oil & Gas UK Offshore Medical Certificate Oil & Gas UK Certificate of Fitness to Participate in Emergency Response Team Duties NEBOSH Technical Certificate or experience EXPERIENCE: Previous experience with exposure to offshore production installations or thorough HSE experience from a related industry
Dec 15, 2025
Contractor
SAFETY ADVISOR (ONE-OFF OFFSHORE TRIP FROM 23RD DECEMBER - 29TH DECEMBER) GENERAL: Advising management and personnel on all aspects of Health, Safety and the Environment. Promoting the safety culture through safety meetings, tool box talks etc. Advising line management on implementation of scope of work practices and precautions. Carrying out necessary safety assessments including auditing of work related processes and activities. Maintaining and operating the COSHH systems. Performing safety equipment maintenance as determined by Maximo. Ensuring the smooth running of the electronic permit to work system and enforcing company policies in accordance with the Corporate Management System. Controlling confined space entry certificates and authorised gas testing. Maintaining and issuing portable gas detectors. Control gas detector logbook. Training of permit users. Carrying out Safety Inductions for new personnel onboard. Ensuring regular checks are performed on portable Fire Fighting, Safety and Emergency equipment by relevant departments, and ensuring equipment is sent onshore for repair and maintenance when required. Management of the third party personnel carrying out periodic maintenance on the safety and emergency equipment onboard. Facilitating Safety meetings, risk assessments, area inspections, etc Facilitating Accident/incident investigations. Managing the onboard safety related training and maintain appropriate authorised persons registers. Initiating and manage the corporate incident database, including the transmission of First Notifications. Managing the routine Emergency Exercise Programme. Implementing the Installation Safety Year Plan. Monitoring all Radiation sources and keeping appropriate records as required. Carrying out Manual Handling Assessments as required. Ensuring proper, verbal and written, handover during shift change and end of trip. QUALIFICATIONS: Combined Offshore Survival, Fire Fighting and HUET Certificate MIST/IMIST Oil & Gas UK Offshore Medical Certificate Oil & Gas UK Certificate of Fitness to Participate in Emergency Response Team Duties NEBOSH Technical Certificate or experience EXPERIENCE: Previous experience with exposure to offshore production installations or thorough HSE experience from a related industry
Health & Safety Advisor
James Andrews Recruitment Solutions
Are you a meticulous and dedicated health & safety specialist who has a passion for safety management and ensuring legal and regulatory compliance! James Andrews are proud to be partnering with a leading not-for-profit employer, who are now looking to appoint a Health & Safety Advisor on a temporary contract until the end of February click apply for full job details
Dec 15, 2025
Seasonal
Are you a meticulous and dedicated health & safety specialist who has a passion for safety management and ensuring legal and regulatory compliance! James Andrews are proud to be partnering with a leading not-for-profit employer, who are now looking to appoint a Health & Safety Advisor on a temporary contract until the end of February click apply for full job details
Integral UK Ltd
Electrical Maintenance Engineer
Integral UK Ltd Sittingbourne, Kent
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Covering a site in Maidenhead with a secondary site in Sittingbourne, Kent. Role summary: Electrical Engineer to work with the Account Manager and support clients facilities teams, carry out daily checks of all assets across the sites, completing PPM, Reactive tasks, compelling reports, managing contractors, Permits, RAMS, HSE & and providing engineering knowledge to the team. The role is currently for a full-time engineer to manage 3 sites at two locations travelling between sites via a vehicle provided. Day to day duties for this role include but are not limited to. To complete all PPMs within SLA. Carry out reactive task. Operate all systems within the facility in a competent, effective and efficient manner. The control of all activities relating to the technical and efficient operation of the installed building systems including all MEP assets and compliance with statutory regulations. Willingness to work flexible schedules, including extended or non-standard hours, to ensure optimal service delivery and client satisfaction. Attend weekly operations meetings, client meetings as requested within a professional, effective manner. Manage the clients CAFM systems, keeping within green SLAs & KPIs, ensure updates are added and with sufficient data. To assist the Account Manager in completing the Monthly and Quarterly Engineering Report ensuring that significant events or activities are noted. Ensure the asset database is correct and up to date. Management of onsite critical spares including maintaining site stock register and monthly auditing. Compilation of incident & near miss reporting and after-action reviews for any critical incident. Ensure all operational issues are brought to the Account Managers & Customers attention and provide all relevant reports with recommendations. Proactively promote a Safety First culture in line with the JLL Cardinal Rules of Safety are adhered to. Act as Primary point of contact for all engineering related matters from the client teams. Ensure that the Contract efficiently meets all the relevant KPI & SLA requirements. Taking ownership of the clients needs and purse good communications with the customer in order to build a stable relationship. Always carry out the works requested in a professional and proactive manner. To communicate clearly and effectively with your manager and clients always. Proactively assisting the management team to produce quotations by giving accurate and good quality information where extra works are identified. To provide accurate time sheet information weekly and on time. To ensure that the Company is always presented in a good light. To escalate any major site issues or incidents to your line manager asap once noticed. Essential skills, knowledge, and experience: C&G Level 2 and 3 Diploma Electrical Installation C&G 2360 Parts 1 & 2 or 2330 Levels 2 & 3 Test & Inspection 18th edition certificate Basic plumbing skills Strong Electrical & Mechanical Maintenance experience Knowledge of heating and air conditioning systems Knowledge of building fabric and experience in carrying out basic fabric reactive repairs when required. Sound understanding and experience of meeting Health & Safety obligations with regards to maintenance activities. Have good communication and organisation skills. Have a positive can do attitude. Ability to work on own or as part of a team JBRP1_UKTJ
Dec 15, 2025
Full time
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Covering a site in Maidenhead with a secondary site in Sittingbourne, Kent. Role summary: Electrical Engineer to work with the Account Manager and support clients facilities teams, carry out daily checks of all assets across the sites, completing PPM, Reactive tasks, compelling reports, managing contractors, Permits, RAMS, HSE & and providing engineering knowledge to the team. The role is currently for a full-time engineer to manage 3 sites at two locations travelling between sites via a vehicle provided. Day to day duties for this role include but are not limited to. To complete all PPMs within SLA. Carry out reactive task. Operate all systems within the facility in a competent, effective and efficient manner. The control of all activities relating to the technical and efficient operation of the installed building systems including all MEP assets and compliance with statutory regulations. Willingness to work flexible schedules, including extended or non-standard hours, to ensure optimal service delivery and client satisfaction. Attend weekly operations meetings, client meetings as requested within a professional, effective manner. Manage the clients CAFM systems, keeping within green SLAs & KPIs, ensure updates are added and with sufficient data. To assist the Account Manager in completing the Monthly and Quarterly Engineering Report ensuring that significant events or activities are noted. Ensure the asset database is correct and up to date. Management of onsite critical spares including maintaining site stock register and monthly auditing. Compilation of incident & near miss reporting and after-action reviews for any critical incident. Ensure all operational issues are brought to the Account Managers & Customers attention and provide all relevant reports with recommendations. Proactively promote a Safety First culture in line with the JLL Cardinal Rules of Safety are adhered to. Act as Primary point of contact for all engineering related matters from the client teams. Ensure that the Contract efficiently meets all the relevant KPI & SLA requirements. Taking ownership of the clients needs and purse good communications with the customer in order to build a stable relationship. Always carry out the works requested in a professional and proactive manner. To communicate clearly and effectively with your manager and clients always. Proactively assisting the management team to produce quotations by giving accurate and good quality information where extra works are identified. To provide accurate time sheet information weekly and on time. To ensure that the Company is always presented in a good light. To escalate any major site issues or incidents to your line manager asap once noticed. Essential skills, knowledge, and experience: C&G Level 2 and 3 Diploma Electrical Installation C&G 2360 Parts 1 & 2 or 2330 Levels 2 & 3 Test & Inspection 18th edition certificate Basic plumbing skills Strong Electrical & Mechanical Maintenance experience Knowledge of heating and air conditioning systems Knowledge of building fabric and experience in carrying out basic fabric reactive repairs when required. Sound understanding and experience of meeting Health & Safety obligations with regards to maintenance activities. Have good communication and organisation skills. Have a positive can do attitude. Ability to work on own or as part of a team JBRP1_UKTJ
Howells Solutions Limited
Health & Safety Advisor
Howells Solutions Limited
Health, Safety & Environmental Advisor - Social Housing Covering Central & Eastern England (Oxfordshire, Gloucestershire, Cambridgeshire, Peterborough, East Anglia & the West Midlands) £47,500 - £50,000 per annum + £4,500 car allowance Construction / Social Housing Experience Essential We're partnering with a leading national contractor to recruit a driven SHE Advisor to join their expanding team click apply for full job details
Dec 15, 2025
Full time
Health, Safety & Environmental Advisor - Social Housing Covering Central & Eastern England (Oxfordshire, Gloucestershire, Cambridgeshire, Peterborough, East Anglia & the West Midlands) £47,500 - £50,000 per annum + £4,500 car allowance Construction / Social Housing Experience Essential We're partnering with a leading national contractor to recruit a driven SHE Advisor to join their expanding team click apply for full job details
Bracken Recruitment
Health & Safety Manager
Bracken Recruitment
Bracken Recruitment are currently seeking an experienced Health & Safety Manager for a Leading Main Contractor based in around the London Region. The business we are representing has a fantastic reputation in delivering large schemes up to £80m. You will ideally have experience leading a team of Advisors within the UK. The individual will need to be proactive and previous experience in a similar p click apply for full job details
Dec 15, 2025
Full time
Bracken Recruitment are currently seeking an experienced Health & Safety Manager for a Leading Main Contractor based in around the London Region. The business we are representing has a fantastic reputation in delivering large schemes up to £80m. You will ideally have experience leading a team of Advisors within the UK. The individual will need to be proactive and previous experience in a similar p click apply for full job details
Senior Sales Executive
The Riverside Group City, Liverpool
Job Title: Senior Sales Executive Contract Type: Permanent Salary: £32,000 Per Annum Basic plus commission and bonus Working Hours: 37.5 hours per week Working Pattern: Thursday to Monday 10am -5pm Location: Prospect Head Office, Lancashire If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Senior Sales Executive To sell new homes in line with agreed sales targets to forecast completion date, whilst delivering exceptional customer service to HBF 5-star standards. About you Experience in a similar house building sales position within an established house building organisation. Experience of dealing with customers and delivering open market sale developments. Knowledge of relevant legislation and government regulations. Experience and knowledge of NHQB requirements is essential. High sales acumen with the ability to work at pace. Excellent communication and influencing skills with a strong customer focus. Results driven with the ability to manage conflicting stakeholder priorities. Proactive approach with the capability to work flexibly and adapt to particular situations. Evidence of continued professional development (desirable). Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Ensure all visitors are attended to in a courteous and professional manner to contribute to a sale. Record contact details and promote marketing opt in. Target a marketing consent rate of 60% across all platforms. Record all customer interactions on ContactBuilder. Approach sales prospects to initiate a sale in line with agreed sales targets and timescales for completion. Ensure sales achieved are in line with agreed dealer margin allowance. Take and record sales reservations in line with company processes. Actively manage and progress sales reservations, liaising with independent financial advisers, agents, and solicitors to achieve forecast timescales for exchange and completion. Record all customer interactions on ContactBuilder. Promote the benefit of Easymove and part exchange to customers to assist in achieving sales targets. Progress applications in line with company processes and keep customers updated regularly. Record all interactions on ContactBuilder. Ensure sales extras are sold in line with targets and all payments and notifications to other departments are completed in line with company processes. Manage the customer journey from reservation up until handover to customer care. Provide exceptional customer service to HBF 5 star standards. Keep customers informed of build updates and resolve any issues promptly. Ensure developments achieve an HBF customer satisfaction survey rating of 5 star, with a minimum response rate of 60%. Contribute to delivering an HBF 5 star product by ensuring all sales inspections of new homes are in depth and align with the build programme. Maintain high quality and cleanliness standards and challenge construction staff to deliver these standards. Ensure sales extras are checked pre plaster and pre completion. Conduct inspections via the company's online QA system (Zutec). When customers visit the site for pre plaster visits, home demonstrations, and stock plot visits, ensure visits are conducted in line with health and safety processes and with the site manager's prior agreement. Ensure all plots have safe access and are clean, with visitors wearing appropriate PPE. Inspect show homes and sales centres daily to ensure high presentation and cleanliness standards. Report any public areas issues to the site manager immediately. Attend weekly sales build meetings with the site manager and/or assistant site manager. Provide clear communication relating to customer matters and address any actions affecting completion dates and satisfaction urgently. Produce and distribute meeting minutes. Attend development team meetings and contribute proactively to discussions on development performance, covering presentation, quality, cleanliness, and completion dates. Develop and maintain up to date knowledge of house types, standard specifications, sales extras specifications, build specifications including sustainability features and EPC ratings, and site surroundings and amenities. Maintain up to date knowledge of mortgage products, developer incentives, and affordable home ownership products, such as First Homes, to aid customers and independent financial advisers. Ensure the company's procedures are followed at all times and actions, communications and advice given to customers comply with relevant statutory requirements including NHQB. Maintain good working relationships with key suppliers including panel solicitors and independent financial advisors. Record gas, electric and water readings upon completion and in line with company process. Prepare competitor analysis as and when required by the Head of Sales. Keep mandatory learning up to date and completed in line with required timescales. Provide ad hoc cover on other sites as required. Support the Head of Sales with management duties of other Sales Executives such as preparing rotas, monitoring training requirements, preparing reports and auditing compliance documentation such as NHQB documents. Where instructed by the Head of Sales, liaise with the Sales and Marketing Coordinator to ensure marketing documentation such as price lists, brochures and campaigns are accurate for all developments. Where instructed by the Head of Sales, liaise with the office administrator to order consumables required for operation of sales centres, including PPE for visitors. Person specification Knowledge, Skills and Experience Essential Experience in a similar house building sales position within an established house building organisation. Experience of dealing with customers and delivering open market sale developments. Knowledge of relevant legislation and government regulations. Experience and knowledge of NHQB requirements is essential. High sales acumen with the ability to work at pace. Excellent communication and influencing skills with a strong customer focus. Results driven with the ability to manage conflicting stakeholder priorities. Proactive approach with the capability to work flexibly and adapt to particular situations. Desirable Evidence of continued professional development. About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Dec 15, 2025
Full time
Job Title: Senior Sales Executive Contract Type: Permanent Salary: £32,000 Per Annum Basic plus commission and bonus Working Hours: 37.5 hours per week Working Pattern: Thursday to Monday 10am -5pm Location: Prospect Head Office, Lancashire If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Senior Sales Executive To sell new homes in line with agreed sales targets to forecast completion date, whilst delivering exceptional customer service to HBF 5-star standards. About you Experience in a similar house building sales position within an established house building organisation. Experience of dealing with customers and delivering open market sale developments. Knowledge of relevant legislation and government regulations. Experience and knowledge of NHQB requirements is essential. High sales acumen with the ability to work at pace. Excellent communication and influencing skills with a strong customer focus. Results driven with the ability to manage conflicting stakeholder priorities. Proactive approach with the capability to work flexibly and adapt to particular situations. Evidence of continued professional development (desirable). Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Ensure all visitors are attended to in a courteous and professional manner to contribute to a sale. Record contact details and promote marketing opt in. Target a marketing consent rate of 60% across all platforms. Record all customer interactions on ContactBuilder. Approach sales prospects to initiate a sale in line with agreed sales targets and timescales for completion. Ensure sales achieved are in line with agreed dealer margin allowance. Take and record sales reservations in line with company processes. Actively manage and progress sales reservations, liaising with independent financial advisers, agents, and solicitors to achieve forecast timescales for exchange and completion. Record all customer interactions on ContactBuilder. Promote the benefit of Easymove and part exchange to customers to assist in achieving sales targets. Progress applications in line with company processes and keep customers updated regularly. Record all interactions on ContactBuilder. Ensure sales extras are sold in line with targets and all payments and notifications to other departments are completed in line with company processes. Manage the customer journey from reservation up until handover to customer care. Provide exceptional customer service to HBF 5 star standards. Keep customers informed of build updates and resolve any issues promptly. Ensure developments achieve an HBF customer satisfaction survey rating of 5 star, with a minimum response rate of 60%. Contribute to delivering an HBF 5 star product by ensuring all sales inspections of new homes are in depth and align with the build programme. Maintain high quality and cleanliness standards and challenge construction staff to deliver these standards. Ensure sales extras are checked pre plaster and pre completion. Conduct inspections via the company's online QA system (Zutec). When customers visit the site for pre plaster visits, home demonstrations, and stock plot visits, ensure visits are conducted in line with health and safety processes and with the site manager's prior agreement. Ensure all plots have safe access and are clean, with visitors wearing appropriate PPE. Inspect show homes and sales centres daily to ensure high presentation and cleanliness standards. Report any public areas issues to the site manager immediately. Attend weekly sales build meetings with the site manager and/or assistant site manager. Provide clear communication relating to customer matters and address any actions affecting completion dates and satisfaction urgently. Produce and distribute meeting minutes. Attend development team meetings and contribute proactively to discussions on development performance, covering presentation, quality, cleanliness, and completion dates. Develop and maintain up to date knowledge of house types, standard specifications, sales extras specifications, build specifications including sustainability features and EPC ratings, and site surroundings and amenities. Maintain up to date knowledge of mortgage products, developer incentives, and affordable home ownership products, such as First Homes, to aid customers and independent financial advisers. Ensure the company's procedures are followed at all times and actions, communications and advice given to customers comply with relevant statutory requirements including NHQB. Maintain good working relationships with key suppliers including panel solicitors and independent financial advisors. Record gas, electric and water readings upon completion and in line with company process. Prepare competitor analysis as and when required by the Head of Sales. Keep mandatory learning up to date and completed in line with required timescales. Provide ad hoc cover on other sites as required. Support the Head of Sales with management duties of other Sales Executives such as preparing rotas, monitoring training requirements, preparing reports and auditing compliance documentation such as NHQB documents. Where instructed by the Head of Sales, liaise with the Sales and Marketing Coordinator to ensure marketing documentation such as price lists, brochures and campaigns are accurate for all developments. Where instructed by the Head of Sales, liaise with the office administrator to order consumables required for operation of sales centres, including PPE for visitors. Person specification Knowledge, Skills and Experience Essential Experience in a similar house building sales position within an established house building organisation. Experience of dealing with customers and delivering open market sale developments. Knowledge of relevant legislation and government regulations. Experience and knowledge of NHQB requirements is essential. High sales acumen with the ability to work at pace. Excellent communication and influencing skills with a strong customer focus. Results driven with the ability to manage conflicting stakeholder priorities. Proactive approach with the capability to work flexibly and adapt to particular situations. Desirable Evidence of continued professional development. About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.
Store Manager (Edinburgh - Waverley)
Fexco Edinburgh, Midlothian
As one of the UK's largest independent foreign exchange providers, Currency Exchange Corporation Ltd (CEC Ltd), part of the Fexco Group, is a leading provider of complete foreign exchange services. Since it was established in 1996, CEC Ltd has been driven by a spirit of innovation and focus on customer experience in the provision of travel money. CEC Ltd is currently recruiting for a Store Manager to take the lead at our Waverley store in Edinburgh. This is a permanent full time role, working 37.5 hours per week across 5 days out of 7. This will include some weekends so you'll need a flexible approach to your working hours. Job Purpose To manage a small team of Sales Advisors, ensuring that they deliver superior customer service and to actively lead and support the team in achieving its sales targets. Main Responsibilities Supervising a bureau team to achieve and exceed sales targets and objectives through the delivery of excellent customer service. Developing, leading and managing a small team ensuring the highest standards of presentation are maintained and staff are fully trained on all aspects of the role. Managing rotas to ensure staff levels reflect customer needs. Dealing professionally and knowledgeably with all customer complaints/queries to ensure a satisfactory conclusion is met. Ensuring all Company policies are adhered to including Health and Safety, AML and Security, and ensure all employees are fully briefed and educated on any changes in policies or procedures. Undertaking marketing initiatives, to promote the Bureau and increase brand awareness. Qualifications / Experience Required Demonstrable supervisory experience ideally obtained in a cash handling environment. Excellent customer service experience is essential and experience with foreign currencies is desirable. Competencies Required Demonstrable superior customer service skills with the ability to coach others to adopt these principles. A good leader with a proven ability to lead, motivate and develop a team of Sales Advisors. Numerate, with good business acumen and strong attention to detail. Comfortable communicating across all levels both within the business, and with external customers and suppliers. Must be flexible and have a can do attitude and approach.
Dec 15, 2025
Full time
As one of the UK's largest independent foreign exchange providers, Currency Exchange Corporation Ltd (CEC Ltd), part of the Fexco Group, is a leading provider of complete foreign exchange services. Since it was established in 1996, CEC Ltd has been driven by a spirit of innovation and focus on customer experience in the provision of travel money. CEC Ltd is currently recruiting for a Store Manager to take the lead at our Waverley store in Edinburgh. This is a permanent full time role, working 37.5 hours per week across 5 days out of 7. This will include some weekends so you'll need a flexible approach to your working hours. Job Purpose To manage a small team of Sales Advisors, ensuring that they deliver superior customer service and to actively lead and support the team in achieving its sales targets. Main Responsibilities Supervising a bureau team to achieve and exceed sales targets and objectives through the delivery of excellent customer service. Developing, leading and managing a small team ensuring the highest standards of presentation are maintained and staff are fully trained on all aspects of the role. Managing rotas to ensure staff levels reflect customer needs. Dealing professionally and knowledgeably with all customer complaints/queries to ensure a satisfactory conclusion is met. Ensuring all Company policies are adhered to including Health and Safety, AML and Security, and ensure all employees are fully briefed and educated on any changes in policies or procedures. Undertaking marketing initiatives, to promote the Bureau and increase brand awareness. Qualifications / Experience Required Demonstrable supervisory experience ideally obtained in a cash handling environment. Excellent customer service experience is essential and experience with foreign currencies is desirable. Competencies Required Demonstrable superior customer service skills with the ability to coach others to adopt these principles. A good leader with a proven ability to lead, motivate and develop a team of Sales Advisors. Numerate, with good business acumen and strong attention to detail. Comfortable communicating across all levels both within the business, and with external customers and suppliers. Must be flexible and have a can do attitude and approach.
Health & Safety Advisor (NEBOSH)
Ernest Gordon Recruitment Swindon, Wiltshire
Health & Safety Advisor (NEBOSH) £40,000 - £45,000 + Remote + Mon-Fri + Company Vehicle + Benefits Swindon Are you a Health & Safety Advisor with a NEBOSH qualification looking for a fully remote, flexible role with an expanding consultancy who are going from strength to strength, who offer full autonomy over your working week and opportunities to progress? On offer is the opportunity to join a lead click apply for full job details
Dec 15, 2025
Full time
Health & Safety Advisor (NEBOSH) £40,000 - £45,000 + Remote + Mon-Fri + Company Vehicle + Benefits Swindon Are you a Health & Safety Advisor with a NEBOSH qualification looking for a fully remote, flexible role with an expanding consultancy who are going from strength to strength, who offer full autonomy over your working week and opportunities to progress? On offer is the opportunity to join a lead click apply for full job details
ST BENEDICTS SCHOOL
Clerk to Governors
ST BENEDICTS SCHOOL
We are seeking a highly organised and professional Clerk to Governors to support our Governing Body in ensuring effective governance and compliance. Required February 2026 Part time, Term Time Only, Permanent Hybrid role - Flexible working available This is a varied and interesting role, combining administrative, advisory, and organisational duties. This role operates on a hybrid working model with an average of two days per week during term time, plus an additional two weeks to be worked flexibly across the school holidays. We offer a competitive salary based on experience. Closing date for applications is 12 noon on Wednesday 07 January 2026 Interviews will take place as and when applications are received, therefore early applications are encouraged. We reserve the right to withdraw the position if an early appointment is made. To apply please complete an application form (available to download from the School's website ) and return to . Further details can be obtained from the HR department: or email . The School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS). The safeguarding responsibilities of the post include: child protection, discipline, health, and safety promoting and safeguarding the welfare of children and young persons for whom you are responsible and with whom you come into contact. The post is exempt from the Rehabilitation of Offenders Act 1974 and the School is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children.
Dec 15, 2025
Full time
We are seeking a highly organised and professional Clerk to Governors to support our Governing Body in ensuring effective governance and compliance. Required February 2026 Part time, Term Time Only, Permanent Hybrid role - Flexible working available This is a varied and interesting role, combining administrative, advisory, and organisational duties. This role operates on a hybrid working model with an average of two days per week during term time, plus an additional two weeks to be worked flexibly across the school holidays. We offer a competitive salary based on experience. Closing date for applications is 12 noon on Wednesday 07 January 2026 Interviews will take place as and when applications are received, therefore early applications are encouraged. We reserve the right to withdraw the position if an early appointment is made. To apply please complete an application form (available to download from the School's website ) and return to . Further details can be obtained from the HR department: or email . The School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants will be required to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service (DBS). The safeguarding responsibilities of the post include: child protection, discipline, health, and safety promoting and safeguarding the welfare of children and young persons for whom you are responsible and with whom you come into contact. The post is exempt from the Rehabilitation of Offenders Act 1974 and the School is therefore permitted to ask job applicants to declare all convictions and cautions (including those which are "spent" unless they are "protected" under the DBS filtering rules) in order to assess their suitability to work with children.
Ethical Property Foundation
HEAD OF PROPERTY SERVICES - PART-TIME
Ethical Property Foundation
HEAD OF PROPERTY SERVICES - PART-TIME Salary: £34,200, equivalent to a full-time salary of £57,000 Reporting to: Chief Executive Three days per week: 9 a.m.- 17.30 p.m., Tuesday, Wednesday, Thursday. Hybrid, flexible working, with each Wednesday in the Farringdon office; distant working throughout August Pension: 6% employers' contribution Annual Leave pro rata: 20.5 days p.a. incl. bank holidays, rising to 21.5 days p.a. plus 3 additional days' holiday p.a. for all staff, between Christmas and New Year. A 2.5-day working arrangement may also be considered. The Ethical Property Foundation is the leading property advice charity for the UK voluntary sector. We are seeking a new Head of Property Services to build up our affordable consultancy and support our advice and education services. This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector. We are looking for a surveyor with a proven track record in revenue generation and new business development, who can work with a small team of dedicated professionals. ABOUT THE ETHICAL PROPERTY FOUNDATION The Ethical Property Foundation ("EPF") is unique: the UK's only dedicated property advice charity for the voluntary sector. (Registered Charity number in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation.Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures. We are a small, dynamic, and enterprising not-for-profit. Our services comprise free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy. In 2023, we launched the voluntary sector's first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation. We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis. For more information, please visit our website: . JOB DESCRIPTION The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation's Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility: 1. Developing the Affordable Consultancy The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include: • Identifying potential clients and proactively seeking opportunities to bid for work. • Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs. • Developing and maintaining relationships with key partners, including Lloyds Bank Foundation. • Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes. • Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams. • Ensuring EPF communication channels appropriately promote our services. 2. Management of Property Advice Team The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy: • Developing and maintaining appropriate processes and templates for development and delivery of work. Disseminating as necessary and ensuring processes followed by team members. • Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained. • Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services. • Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability. • Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support. • Delivering excellent customer care by coordinating the Foundation's support to charities until their project is resolved. • Supporting the team to ensure property materials for training and online guidance are accurate and appropriate. Additional duties may include: • Representing the Foundation and presenting at external events. • Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge. • Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation. • The Foundation requires all employees to work with due regard for the Foundation's ethos and policies including health and safety, equality and the environment. All our team must have DBS clearance. Person Specification Essential Knowledge and Experience: • educated to degree level or with equivalent academic or employment experience • qualified surveyor or equivalent professional qualification • recent significant commercial property experience • proven success in business development and pitching to new clients • experience of providing advice, including by phone/email • experience of communicating to the lay person • experience of project managing a range of stand-alone projects • a proven track record in the delivery of high-quality outputs Skills • excellent written and spoken communication skills • computer literate: proficient with Microsoft Word, Excel, PowerPoint, Outlook, internet and e-mail Personal Attributes Appetite for sharing knowledge & making a difference within society • commitment to social and environmental issues • organised and efficient • accurate with good attention to detail • self-motivated and outgoing • excellent time management skills, flexibility and ability to handle a varied workload • commercial acumen • ability and appetite to learn new skills and knowledge • able to work calmly under pressure • able to work proactively with limited supervision in a small team Desirable Knowledge and Experience: • knowledge and understanding of, and empathy with, the charity sector through paid or voluntary experience • knowledge or experience of property from a charity perspective • experience of working as a consultant • interest in, and appreciation of, ethical considerations relating to property • experience of working in a small team Application procedure Deadline: 12 noon 8th January 2026 Interviews in person at our Cowcross offices Wed. 21st January 2026 For an informal phone discussion prior regarding the post, email our Chief Executive, Antonia Swinson on
Dec 15, 2025
Full time
HEAD OF PROPERTY SERVICES - PART-TIME Salary: £34,200, equivalent to a full-time salary of £57,000 Reporting to: Chief Executive Three days per week: 9 a.m.- 17.30 p.m., Tuesday, Wednesday, Thursday. Hybrid, flexible working, with each Wednesday in the Farringdon office; distant working throughout August Pension: 6% employers' contribution Annual Leave pro rata: 20.5 days p.a. incl. bank holidays, rising to 21.5 days p.a. plus 3 additional days' holiday p.a. for all staff, between Christmas and New Year. A 2.5-day working arrangement may also be considered. The Ethical Property Foundation is the leading property advice charity for the UK voluntary sector. We are seeking a new Head of Property Services to build up our affordable consultancy and support our advice and education services. This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector. We are looking for a surveyor with a proven track record in revenue generation and new business development, who can work with a small team of dedicated professionals. ABOUT THE ETHICAL PROPERTY FOUNDATION The Ethical Property Foundation ("EPF") is unique: the UK's only dedicated property advice charity for the voluntary sector. (Registered Charity number in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation.Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures. We are a small, dynamic, and enterprising not-for-profit. Our services comprise free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy. In 2023, we launched the voluntary sector's first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation. We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis. For more information, please visit our website: . JOB DESCRIPTION The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation's Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility: 1. Developing the Affordable Consultancy The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include: • Identifying potential clients and proactively seeking opportunities to bid for work. • Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs. • Developing and maintaining relationships with key partners, including Lloyds Bank Foundation. • Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes. • Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams. • Ensuring EPF communication channels appropriately promote our services. 2. Management of Property Advice Team The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy: • Developing and maintaining appropriate processes and templates for development and delivery of work. Disseminating as necessary and ensuring processes followed by team members. • Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained. • Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services. • Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability. • Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support. • Delivering excellent customer care by coordinating the Foundation's support to charities until their project is resolved. • Supporting the team to ensure property materials for training and online guidance are accurate and appropriate. Additional duties may include: • Representing the Foundation and presenting at external events. • Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge. • Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation. • The Foundation requires all employees to work with due regard for the Foundation's ethos and policies including health and safety, equality and the environment. All our team must have DBS clearance. Person Specification Essential Knowledge and Experience: • educated to degree level or with equivalent academic or employment experience • qualified surveyor or equivalent professional qualification • recent significant commercial property experience • proven success in business development and pitching to new clients • experience of providing advice, including by phone/email • experience of communicating to the lay person • experience of project managing a range of stand-alone projects • a proven track record in the delivery of high-quality outputs Skills • excellent written and spoken communication skills • computer literate: proficient with Microsoft Word, Excel, PowerPoint, Outlook, internet and e-mail Personal Attributes Appetite for sharing knowledge & making a difference within society • commitment to social and environmental issues • organised and efficient • accurate with good attention to detail • self-motivated and outgoing • excellent time management skills, flexibility and ability to handle a varied workload • commercial acumen • ability and appetite to learn new skills and knowledge • able to work calmly under pressure • able to work proactively with limited supervision in a small team Desirable Knowledge and Experience: • knowledge and understanding of, and empathy with, the charity sector through paid or voluntary experience • knowledge or experience of property from a charity perspective • experience of working as a consultant • interest in, and appreciation of, ethical considerations relating to property • experience of working in a small team Application procedure Deadline: 12 noon 8th January 2026 Interviews in person at our Cowcross offices Wed. 21st January 2026 For an informal phone discussion prior regarding the post, email our Chief Executive, Antonia Swinson on
Health and Safety Advisor
Engineering Glasgow, Lanarkshire
Post: HSEQ AdvisorLocation: Glasgow Reports to: Head of HSEQ My client is a highly successful civil engineering contractor, looking for an H&S Advisor to be based in Glasgow covering a number of their sites in the Glasgow area Purpose: To be part of the Integrated Health, Safety, Environment & Quality Team, working closely with project teams, stakeholders and the supply chain To be responsible for click apply for full job details
Dec 15, 2025
Full time
Post: HSEQ AdvisorLocation: Glasgow Reports to: Head of HSEQ My client is a highly successful civil engineering contractor, looking for an H&S Advisor to be based in Glasgow covering a number of their sites in the Glasgow area Purpose: To be part of the Integrated Health, Safety, Environment & Quality Team, working closely with project teams, stakeholders and the supply chain To be responsible for click apply for full job details
Ethical Property Foundation
HEAD OF PROPERTY SERVICES - PART-TIME
Ethical Property Foundation
HEAD OF PROPERTY SERVICES - PART-TIME Salary: £34,200, equivalent to a full-time salary of £57,000 Reporting to: Chief Executive Three days per week: 9 a.m.- 17.30 p.m., Tuesday, Wednesday, Thursday. Hybrid, flexible working, with each Wednesday in the Farringdon office; distant working throughout August Pension: 6% employers' contribution Annual Leave pro rata: 20.5 days p.a. incl. bank holidays, rising to 21.5 days p.a. plus 3 additional days' holiday p.a. for all staff, between Christmas and New Year. A 2.5-day working arrangement may also be considered. The Ethical Property Foundation is the leading property advice charity for the UK voluntary sector. We are seeking a new Head of Property Services to build up our affordable consultancy and support our advice and education services. This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector. We are looking for a surveyor with a proven track record in revenue generation and new business development, who can work with a small team of dedicated professionals. ABOUT THE ETHICAL PROPERTY FOUNDATION The Ethical Property Foundation ("EPF") is unique: the UK's only dedicated property advice charity for the voluntary sector. (Registered Charity number in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation.Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures. We are a small, dynamic, and enterprising not-for-profit. Our services comprise free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy. In 2023, we launched the voluntary sector's first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation. We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis. For more information, please visit our website: . JOB DESCRIPTION The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation's Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility: 1. Developing the Affordable Consultancy The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include: • Identifying potential clients and proactively seeking opportunities to bid for work. • Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs. • Developing and maintaining relationships with key partners, including Lloyds Bank Foundation. • Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes. • Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams. • Ensuring EPF communication channels appropriately promote our services. 2. Management of Property Advice Team The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy: • Developing and maintaining appropriate processes and templates for development and delivery of work. Disseminating as necessary and ensuring processes followed by team members. • Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained. • Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services. • Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability. • Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support. • Delivering excellent customer care by coordinating the Foundation's support to charities until their project is resolved. • Supporting the team to ensure property materials for training and online guidance are accurate and appropriate. Additional duties may include: • Representing the Foundation and presenting at external events. • Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge. • Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation. • The Foundation requires all employees to work with due regard for the Foundation's ethos and policies including health and safety, equality and the environment. All our team must have DBS clearance. Person Specification Essential Knowledge and Experience: • educated to degree level or with equivalent academic or employment experience • qualified surveyor or equivalent professional qualification • recent significant commercial property experience • proven success in business development and pitching to new clients • experience of providing advice, including by phone/email • experience of communicating to the lay person • experience of project managing a range of stand-alone projects • a proven track record in the delivery of high-quality outputs Skills • excellent written and spoken communication skills • computer literate: proficient with Microsoft Word, Excel, PowerPoint, Outlook, internet and e-mail Personal Attributes Appetite for sharing knowledge & making a difference within society • commitment to social and environmental issues • organised and efficient • accurate with good attention to detail • self-motivated and outgoing • excellent time management skills, flexibility and ability to handle a varied workload • commercial acumen • ability and appetite to learn new skills and knowledge • able to work calmly under pressure • able to work proactively with limited supervision in a small team Desirable Knowledge and Experience: • knowledge and understanding of, and empathy with, the charity sector through paid or voluntary experience • knowledge or experience of property from a charity perspective • experience of working as a consultant • interest in, and appreciation of, ethical considerations relating to property • experience of working in a small team Application procedure Deadline: 12 noon 8th January 2026 Interviews in person at our Cowcross offices Wed. 21st January 2026 For an informal phone discussion prior regarding the post, email our Chief Executive, Antonia Swinson on
Dec 15, 2025
Full time
HEAD OF PROPERTY SERVICES - PART-TIME Salary: £34,200, equivalent to a full-time salary of £57,000 Reporting to: Chief Executive Three days per week: 9 a.m.- 17.30 p.m., Tuesday, Wednesday, Thursday. Hybrid, flexible working, with each Wednesday in the Farringdon office; distant working throughout August Pension: 6% employers' contribution Annual Leave pro rata: 20.5 days p.a. incl. bank holidays, rising to 21.5 days p.a. plus 3 additional days' holiday p.a. for all staff, between Christmas and New Year. A 2.5-day working arrangement may also be considered. The Ethical Property Foundation is the leading property advice charity for the UK voluntary sector. We are seeking a new Head of Property Services to build up our affordable consultancy and support our advice and education services. This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector. We are looking for a surveyor with a proven track record in revenue generation and new business development, who can work with a small team of dedicated professionals. ABOUT THE ETHICAL PROPERTY FOUNDATION The Ethical Property Foundation ("EPF") is unique: the UK's only dedicated property advice charity for the voluntary sector. (Registered Charity number in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation.Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures. We are a small, dynamic, and enterprising not-for-profit. Our services comprise free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy. In 2023, we launched the voluntary sector's first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation. We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis. For more information, please visit our website: . JOB DESCRIPTION The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation's Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility: 1. Developing the Affordable Consultancy The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include: • Identifying potential clients and proactively seeking opportunities to bid for work. • Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs. • Developing and maintaining relationships with key partners, including Lloyds Bank Foundation. • Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes. • Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams. • Ensuring EPF communication channels appropriately promote our services. 2. Management of Property Advice Team The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy: • Developing and maintaining appropriate processes and templates for development and delivery of work. Disseminating as necessary and ensuring processes followed by team members. • Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained. • Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services. • Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability. • Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support. • Delivering excellent customer care by coordinating the Foundation's support to charities until their project is resolved. • Supporting the team to ensure property materials for training and online guidance are accurate and appropriate. Additional duties may include: • Representing the Foundation and presenting at external events. • Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge. • Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation. • The Foundation requires all employees to work with due regard for the Foundation's ethos and policies including health and safety, equality and the environment. All our team must have DBS clearance. Person Specification Essential Knowledge and Experience: • educated to degree level or with equivalent academic or employment experience • qualified surveyor or equivalent professional qualification • recent significant commercial property experience • proven success in business development and pitching to new clients • experience of providing advice, including by phone/email • experience of communicating to the lay person • experience of project managing a range of stand-alone projects • a proven track record in the delivery of high-quality outputs Skills • excellent written and spoken communication skills • computer literate: proficient with Microsoft Word, Excel, PowerPoint, Outlook, internet and e-mail Personal Attributes Appetite for sharing knowledge & making a difference within society • commitment to social and environmental issues • organised and efficient • accurate with good attention to detail • self-motivated and outgoing • excellent time management skills, flexibility and ability to handle a varied workload • commercial acumen • ability and appetite to learn new skills and knowledge • able to work calmly under pressure • able to work proactively with limited supervision in a small team Desirable Knowledge and Experience: • knowledge and understanding of, and empathy with, the charity sector through paid or voluntary experience • knowledge or experience of property from a charity perspective • experience of working as a consultant • interest in, and appreciation of, ethical considerations relating to property • experience of working in a small team Application procedure Deadline: 12 noon 8th January 2026 Interviews in person at our Cowcross offices Wed. 21st January 2026 For an informal phone discussion prior regarding the post, email our Chief Executive, Antonia Swinson on
Ask and Act Lead Practitioner (Banking and Employability)
Simonscotland Edinburgh, Midlothian
About Simon Community Scotland People are at the heart of who we are and what we do. Day-by-day, person-to-person, we tailor what we offer to what people need. We're here to provide consistent, friendly and informed support so that people can explore options and take 'the next step' towards their future. We welcome people with a wide range of skills and experiences to our team - including those who have lived through homelessness. To make a difference we need to work flexibly, with everyday-leadership, humour and a 'can do' spirit. We want to make it easy, make it right, and make it happen - not only for the people we support, but also for each other. We care for and support each other regardless of our role, service or location. We want people who share these values to join us and become a part of the Simon Community Scotland team. Job Summary The new "Ask and Act" pilot in the Housing (Scotland) Bill introduces a legal duty for public bodies (including police, health services, and social landlords) to ask people about their housing situation when they come into contact with them and to take action if a risk of homelessness is identified. The aim is to shift homelessness support from crisis response to early intervention, giving people more time and support to prevent losing their home. By embedding structured questions, trauma-informed approaches, and clear referral pathways, it ensures that people at risk receive timely, person-centred support. The duty also encourages multi-agency collaboration, better data sharing, and co-ordinated services, ultimately reducing reliance on temporary accommodation and the trauma associated with homelessness. Ask and Act leads will play a key role in delivering the Ask and Act duties within the Housing (Scotland) Bill through the Purple Light pilot, within the Creating Safer Communities consortium. As part of a small, specialist team, each person will lead on a key pathway: Justice and Policing Health and Paramedic Banking and Employability Community and Partnerships As Employability and Banking Lead Practitioner you will operate across both the Police/Justice and SAS/Health pathways within the Beyond The Call: Purple Light Ask and Act pilot to support people at risk of homelessness by addressing economic instability. The role will involve helping people access bank accounts, manage benefits, secure income support, and engage with employment or training opportunities, creating personalised plans to stabilise their economic situation. Working across both services, you will coordinate centralised referral protocols, maintain shared tracking systems to monitor outcomes, and provide guidance to staff on identifying financial vulnerability putting people at risk of homelessness. Using a person-centered, trauma-informed approach, you will build trust with referred people, collaborate with local authorities, third-sector partners, and community services, and use data to inform continuous improvement. By embedding economic support into early intervention, this role reinforces the "Ask and Act" principle, ensuring that identifying risk is followed by practical action to reduce homelessness. Working closely with the Service Lead, consortium partners, and people with lived and living experience of homelessness, you will: Help co-create and embed the Housing Conversation Framework ("why, how and when" to ask about housing risk). Address financial barriers to health and well-being by helping people manage benefits, open bank accounts, or access income support. Develop and deliver training and coaching to SCS staff, peer panel, and partner organisations Establish centralised referral and triage protocols so both police and health services can route people to a single point for banking and employability support Coordinate referrals, triage and support planning into Purple Light services and wider partners. Lead robust data collection, learning and evaluation to evidence impact and inform scaling and national adoption. This role is crucial in shifting practice from crisis response to early intervention and prevention, ensuring that people identified as being at risk of homelessness receive trauma-informed, person-centred support that wraps care around the whole person. Key Responsibilities Core Responsibilities (all roles) 1. Ask & Act Pathways Coordinate the day-to-day delivery of Purple Light Ask & Act activity within your specialist area. Support the implementation of the Ask & Act referral and triage pathway between PSED, SCS and wider partners. Ensure clear procedures for referral, triage, consent and information sharing, in line with data-sharing agreements, UK GDPR and safeguarding standards. 2. Multi-Agency Partnership & Case Work Build strong relationships with Police Scotland, Scottish Ambulance Service, local authority, third sector and community partners relevant to your pathway. Participate in multi-agency case discussions, ensuring actions are followed up and people experience seamless support. Support warm handovers and joint working, promoting trust and continuity for people at risk of homelessness. 3. Co-Production & Lived Experience Work alongside the Peer Advisory Board / Peer Panel to co-design tools, training and pathways. Ensure people with lived and living experience lead, shape and develop the strategy from point of service design to service delivery. Ensure people with lived and living experience are supported, and fairly rewarded for their roles in the pilot. 4. Recording, Monitoring & Learning Maintain accurate, timely recording on relevant systems. Contribute to the joint monitoring framework, including quantitative and qualitative data. Support a continuous improvement approach, feeding learning into service design, training and practice. 5. Governance, Quality & Safeguarding Work within SCS policies, including safeguarding, health and safety, risk management and confidentiality Identify and escalate operational issues and risks, contributing to practical solutions through consortium structures. Our Values and Approach All SCS employees are expected to demonstrate the following values in their work: Warmth and Regard Recognising and valuing everyone Treating people with kindness, dignity and respect Acting with compassion Showing warmth and welcome to everyone Taking difficult decisions sensitively and with due regard to others Taking a calm, professional and intelligent approach to stigma Inclusion and Participation Encouraging the participation and inclusion of people we support Exploring choices and options with people we support or fellow colleagues Making things easy for others Embracing technology in delivering your role Supporting clients, staff and volunteers to become digitally included Personalised and Creative Innovation and creativity Helping to find solutions that are a good fit for someone, irrespective of who they are or the problem they have When someone isn't at their best, quickly recognising there's probably something else. going on, and finding ways to respond with care Supportive and Ambitious Helping to bring hope through our words and actions Helping to build trust Being supportive and showing care Partnership and Collaboration Fostering positive relationships with our partners Building team togetherness and collaboration Fostering a positive problem-solving vibe Leadership and Learning Making things happen Motivating and inspiring others Taking time to reflect on what's working and what isn't Taking care of our 'places and spaces' so they feel tidy and welcoming Asking for help and learning to do things better Playing an active role in our social media strategy Person Specification Training and Qualifications: Essential: - SVQ 3 in social care or willing to work towards - Training in trauma informed practice - Training in safeguarding, equality and diversity, and data protection (GDPR) Desirable: - Experience facilitating reflective practice - Financial literacy qualifications, such as accredited money advice, debt advice, or employability support training Experience: Essential: - Experience of operational leadership in a community based setting - Experience of working alongside the community to develop and deliver services - Experience delivering employability, banking, or financial inclusion support to people experiencing or at risk of homelessness - Providing direct, person-centered support to people experiencing homelessness, trauma, or multiple disadvantages - Experience with case management systems, safeguarding procedures and maintaining high standards of confidentiality Desirable: - Experience co-designing services alongside the community - Experience of project management including budget management - Building and maintaining strong relationships with statutory services (ideally including police, social work, health, housing) - Planning, delivering and evaluating pilot or multi-partner projects . click apply for full job details
Dec 15, 2025
Full time
About Simon Community Scotland People are at the heart of who we are and what we do. Day-by-day, person-to-person, we tailor what we offer to what people need. We're here to provide consistent, friendly and informed support so that people can explore options and take 'the next step' towards their future. We welcome people with a wide range of skills and experiences to our team - including those who have lived through homelessness. To make a difference we need to work flexibly, with everyday-leadership, humour and a 'can do' spirit. We want to make it easy, make it right, and make it happen - not only for the people we support, but also for each other. We care for and support each other regardless of our role, service or location. We want people who share these values to join us and become a part of the Simon Community Scotland team. Job Summary The new "Ask and Act" pilot in the Housing (Scotland) Bill introduces a legal duty for public bodies (including police, health services, and social landlords) to ask people about their housing situation when they come into contact with them and to take action if a risk of homelessness is identified. The aim is to shift homelessness support from crisis response to early intervention, giving people more time and support to prevent losing their home. By embedding structured questions, trauma-informed approaches, and clear referral pathways, it ensures that people at risk receive timely, person-centred support. The duty also encourages multi-agency collaboration, better data sharing, and co-ordinated services, ultimately reducing reliance on temporary accommodation and the trauma associated with homelessness. Ask and Act leads will play a key role in delivering the Ask and Act duties within the Housing (Scotland) Bill through the Purple Light pilot, within the Creating Safer Communities consortium. As part of a small, specialist team, each person will lead on a key pathway: Justice and Policing Health and Paramedic Banking and Employability Community and Partnerships As Employability and Banking Lead Practitioner you will operate across both the Police/Justice and SAS/Health pathways within the Beyond The Call: Purple Light Ask and Act pilot to support people at risk of homelessness by addressing economic instability. The role will involve helping people access bank accounts, manage benefits, secure income support, and engage with employment or training opportunities, creating personalised plans to stabilise their economic situation. Working across both services, you will coordinate centralised referral protocols, maintain shared tracking systems to monitor outcomes, and provide guidance to staff on identifying financial vulnerability putting people at risk of homelessness. Using a person-centered, trauma-informed approach, you will build trust with referred people, collaborate with local authorities, third-sector partners, and community services, and use data to inform continuous improvement. By embedding economic support into early intervention, this role reinforces the "Ask and Act" principle, ensuring that identifying risk is followed by practical action to reduce homelessness. Working closely with the Service Lead, consortium partners, and people with lived and living experience of homelessness, you will: Help co-create and embed the Housing Conversation Framework ("why, how and when" to ask about housing risk). Address financial barriers to health and well-being by helping people manage benefits, open bank accounts, or access income support. Develop and deliver training and coaching to SCS staff, peer panel, and partner organisations Establish centralised referral and triage protocols so both police and health services can route people to a single point for banking and employability support Coordinate referrals, triage and support planning into Purple Light services and wider partners. Lead robust data collection, learning and evaluation to evidence impact and inform scaling and national adoption. This role is crucial in shifting practice from crisis response to early intervention and prevention, ensuring that people identified as being at risk of homelessness receive trauma-informed, person-centred support that wraps care around the whole person. Key Responsibilities Core Responsibilities (all roles) 1. Ask & Act Pathways Coordinate the day-to-day delivery of Purple Light Ask & Act activity within your specialist area. Support the implementation of the Ask & Act referral and triage pathway between PSED, SCS and wider partners. Ensure clear procedures for referral, triage, consent and information sharing, in line with data-sharing agreements, UK GDPR and safeguarding standards. 2. Multi-Agency Partnership & Case Work Build strong relationships with Police Scotland, Scottish Ambulance Service, local authority, third sector and community partners relevant to your pathway. Participate in multi-agency case discussions, ensuring actions are followed up and people experience seamless support. Support warm handovers and joint working, promoting trust and continuity for people at risk of homelessness. 3. Co-Production & Lived Experience Work alongside the Peer Advisory Board / Peer Panel to co-design tools, training and pathways. Ensure people with lived and living experience lead, shape and develop the strategy from point of service design to service delivery. Ensure people with lived and living experience are supported, and fairly rewarded for their roles in the pilot. 4. Recording, Monitoring & Learning Maintain accurate, timely recording on relevant systems. Contribute to the joint monitoring framework, including quantitative and qualitative data. Support a continuous improvement approach, feeding learning into service design, training and practice. 5. Governance, Quality & Safeguarding Work within SCS policies, including safeguarding, health and safety, risk management and confidentiality Identify and escalate operational issues and risks, contributing to practical solutions through consortium structures. Our Values and Approach All SCS employees are expected to demonstrate the following values in their work: Warmth and Regard Recognising and valuing everyone Treating people with kindness, dignity and respect Acting with compassion Showing warmth and welcome to everyone Taking difficult decisions sensitively and with due regard to others Taking a calm, professional and intelligent approach to stigma Inclusion and Participation Encouraging the participation and inclusion of people we support Exploring choices and options with people we support or fellow colleagues Making things easy for others Embracing technology in delivering your role Supporting clients, staff and volunteers to become digitally included Personalised and Creative Innovation and creativity Helping to find solutions that are a good fit for someone, irrespective of who they are or the problem they have When someone isn't at their best, quickly recognising there's probably something else. going on, and finding ways to respond with care Supportive and Ambitious Helping to bring hope through our words and actions Helping to build trust Being supportive and showing care Partnership and Collaboration Fostering positive relationships with our partners Building team togetherness and collaboration Fostering a positive problem-solving vibe Leadership and Learning Making things happen Motivating and inspiring others Taking time to reflect on what's working and what isn't Taking care of our 'places and spaces' so they feel tidy and welcoming Asking for help and learning to do things better Playing an active role in our social media strategy Person Specification Training and Qualifications: Essential: - SVQ 3 in social care or willing to work towards - Training in trauma informed practice - Training in safeguarding, equality and diversity, and data protection (GDPR) Desirable: - Experience facilitating reflective practice - Financial literacy qualifications, such as accredited money advice, debt advice, or employability support training Experience: Essential: - Experience of operational leadership in a community based setting - Experience of working alongside the community to develop and deliver services - Experience delivering employability, banking, or financial inclusion support to people experiencing or at risk of homelessness - Providing direct, person-centered support to people experiencing homelessness, trauma, or multiple disadvantages - Experience with case management systems, safeguarding procedures and maintaining high standards of confidentiality Desirable: - Experience co-designing services alongside the community - Experience of project management including budget management - Building and maintaining strong relationships with statutory services (ideally including police, social work, health, housing) - Planning, delivering and evaluating pilot or multi-partner projects . click apply for full job details
CV Elite Ltd
Customer Support Team Leader (Evenings)
CV Elite Ltd Clutton, Somerset
Arthur David Food with Service, an award-winning family business who specialise in supplying an impressive range of fresh, ambient, and frozen quality products to a variety of customers including manufacturers, schools and hospitality to name a few are looking for a part time customer excellence advisor to join our evening team on a permanent basis. Deputizing for the department management where required. Completing CE representative responsibilities for 75% of your time within the dept & meeting personal KPI's. Support Customer Excellence performance throughout the shift, ensuring workloads and resources are effectively managed to achieve a consistent service level performance. Support the department manager with New Starter training, plus ongoing coaching, training, and providing guidance within the department, to enhance performance & feedback regularly to all members of the team. Identify areas of performance or procedures that may not meet business standards and take necessary steps to investigate & implement improvement solutions. Champion a culture that demonstrates emotional engagement and customer centricity. Deliver buzz sessions & critical communications to the department in the absence of the CEM or CEA M. Identify issues and trends impacting operations and take the appropriate action to resolve/escalate. Ensure all administrative requirements are completed within timescales required. Provide support and guidance when dealing with complex queries and be the first point of contact for escalated queries. Support management with performance managing staff, so to achieve team key performance indicators. Ensure all staff have the required tools to effectively fulfil their objectives & deliver a high level of service to customers. Understand and use all available management information to monitor workload and productivity; use this information to identify developments and actions to help improve the service provided. Ensure that the quality, safety, and legalities of all products are adhered to in all aspects of Food Safety including in relation to temperature control and maintenance of the chill chain. To comply with Company Health & safety policy and take responsibility of your actions and report any Health & Safety concerns. Joining the Arthur David family will give the right person the determination to strive to deliver excellence in all they do. Additional Day Off for Your Birthday Christmas Food Hamper Company Events Company Pension Discounted Or Free Food Employee Discount Enhance Maternity/Paternity Benefits Following 2 Years' Service, Increased Annual Leave Entitlement and Company Sick Pay Scheme Free Parking Free Tea/Coffee and Fruit on Site Referral Programme Wellness Programme Requirements: Positive, Motivational & respectful attitude. Influential & an effective listener. Ability to work on own as well as part of a team. Excellent organisational skills Articulate and effective communicator Ability to process and interpret complex information Experience: A proven track record in Customer service & clear understanding of business KPI framework. Analytical ability. Proven track record of working in a time critical environment. Accomplished Microsoft Office user, technically proficient with a range of other applications Work Authorisation: United Kingdom (required) Ability to commute/relocate: Bishop Sutton, Somerset: reliably commute or plan to relocate before starting work (required)
Dec 15, 2025
Full time
Arthur David Food with Service, an award-winning family business who specialise in supplying an impressive range of fresh, ambient, and frozen quality products to a variety of customers including manufacturers, schools and hospitality to name a few are looking for a part time customer excellence advisor to join our evening team on a permanent basis. Deputizing for the department management where required. Completing CE representative responsibilities for 75% of your time within the dept & meeting personal KPI's. Support Customer Excellence performance throughout the shift, ensuring workloads and resources are effectively managed to achieve a consistent service level performance. Support the department manager with New Starter training, plus ongoing coaching, training, and providing guidance within the department, to enhance performance & feedback regularly to all members of the team. Identify areas of performance or procedures that may not meet business standards and take necessary steps to investigate & implement improvement solutions. Champion a culture that demonstrates emotional engagement and customer centricity. Deliver buzz sessions & critical communications to the department in the absence of the CEM or CEA M. Identify issues and trends impacting operations and take the appropriate action to resolve/escalate. Ensure all administrative requirements are completed within timescales required. Provide support and guidance when dealing with complex queries and be the first point of contact for escalated queries. Support management with performance managing staff, so to achieve team key performance indicators. Ensure all staff have the required tools to effectively fulfil their objectives & deliver a high level of service to customers. Understand and use all available management information to monitor workload and productivity; use this information to identify developments and actions to help improve the service provided. Ensure that the quality, safety, and legalities of all products are adhered to in all aspects of Food Safety including in relation to temperature control and maintenance of the chill chain. To comply with Company Health & safety policy and take responsibility of your actions and report any Health & Safety concerns. Joining the Arthur David family will give the right person the determination to strive to deliver excellence in all they do. Additional Day Off for Your Birthday Christmas Food Hamper Company Events Company Pension Discounted Or Free Food Employee Discount Enhance Maternity/Paternity Benefits Following 2 Years' Service, Increased Annual Leave Entitlement and Company Sick Pay Scheme Free Parking Free Tea/Coffee and Fruit on Site Referral Programme Wellness Programme Requirements: Positive, Motivational & respectful attitude. Influential & an effective listener. Ability to work on own as well as part of a team. Excellent organisational skills Articulate and effective communicator Ability to process and interpret complex information Experience: A proven track record in Customer service & clear understanding of business KPI framework. Analytical ability. Proven track record of working in a time critical environment. Accomplished Microsoft Office user, technically proficient with a range of other applications Work Authorisation: United Kingdom (required) Ability to commute/relocate: Bishop Sutton, Somerset: reliably commute or plan to relocate before starting work (required)

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