HEAD OF PROPERTY SERVICES - PART-TIME Salary: £34,200, equivalent to a full-time salary of £57,000 Reporting to: Chief Executive Three days per week: 9 a.m.- 17.30 p.m., Tuesday, Wednesday, Thursday. Hybrid, flexible working, with each Wednesday in the Farringdon office; distant working throughout August Pension: 6% employers' contribution Annual Leave pro rata: 20.5 days p.a. incl. bank holidays, rising to 21.5 days p.a. plus 3 additional days' holiday p.a. for all staff, between Christmas and New Year. A 2.5-day working arrangement may also be considered. The Ethical Property Foundation is the leading property advice charity for the UK voluntary sector. We are seeking a new Head of Property Services to build up our affordable consultancy and support our advice and education services. This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector. We are looking for a surveyor with a proven track record in revenue generation and new business development, who can work with a small team of dedicated professionals. ABOUT THE ETHICAL PROPERTY FOUNDATION The Ethical Property Foundation ("EPF") is unique: the UK's only dedicated property advice charity for the voluntary sector. (Registered Charity number in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation.Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures. We are a small, dynamic, and enterprising not-for-profit. Our services comprise free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy. In 2023, we launched the voluntary sector's first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation. We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis. For more information, please visit our website: . JOB DESCRIPTION The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation's Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility: 1. Developing the Affordable Consultancy The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include: • Identifying potential clients and proactively seeking opportunities to bid for work. • Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs. • Developing and maintaining relationships with key partners, including Lloyds Bank Foundation. • Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes. • Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams. • Ensuring EPF communication channels appropriately promote our services. 2. Management of Property Advice Team The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy: • Developing and maintaining appropriate processes and templates for development and delivery of work. Disseminating as necessary and ensuring processes followed by team members. • Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained. • Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services. • Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability. • Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support. • Delivering excellent customer care by coordinating the Foundation's support to charities until their project is resolved. • Supporting the team to ensure property materials for training and online guidance are accurate and appropriate. Additional duties may include: • Representing the Foundation and presenting at external events. • Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge. • Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation. • The Foundation requires all employees to work with due regard for the Foundation's ethos and policies including health and safety, equality and the environment. All our team must have DBS clearance. Person Specification Essential Knowledge and Experience: • educated to degree level or with equivalent academic or employment experience • qualified surveyor or equivalent professional qualification • recent significant commercial property experience • proven success in business development and pitching to new clients • experience of providing advice, including by phone/email • experience of communicating to the lay person • experience of project managing a range of stand-alone projects • a proven track record in the delivery of high-quality outputs Skills • excellent written and spoken communication skills • computer literate: proficient with Microsoft Word, Excel, PowerPoint, Outlook, internet and e-mail Personal Attributes Appetite for sharing knowledge & making a difference within society • commitment to social and environmental issues • organised and efficient • accurate with good attention to detail • self-motivated and outgoing • excellent time management skills, flexibility and ability to handle a varied workload • commercial acumen • ability and appetite to learn new skills and knowledge • able to work calmly under pressure • able to work proactively with limited supervision in a small team Desirable Knowledge and Experience: • knowledge and understanding of, and empathy with, the charity sector through paid or voluntary experience • knowledge or experience of property from a charity perspective • experience of working as a consultant • interest in, and appreciation of, ethical considerations relating to property • experience of working in a small team Application procedure Deadline: 12 noon 8th January 2026 Interviews in person at our Cowcross offices Wed. 21st January 2026 For an informal phone discussion prior regarding the post, email our Chief Executive, Antonia Swinson on
Dec 15, 2025
Full time
HEAD OF PROPERTY SERVICES - PART-TIME Salary: £34,200, equivalent to a full-time salary of £57,000 Reporting to: Chief Executive Three days per week: 9 a.m.- 17.30 p.m., Tuesday, Wednesday, Thursday. Hybrid, flexible working, with each Wednesday in the Farringdon office; distant working throughout August Pension: 6% employers' contribution Annual Leave pro rata: 20.5 days p.a. incl. bank holidays, rising to 21.5 days p.a. plus 3 additional days' holiday p.a. for all staff, between Christmas and New Year. A 2.5-day working arrangement may also be considered. The Ethical Property Foundation is the leading property advice charity for the UK voluntary sector. We are seeking a new Head of Property Services to build up our affordable consultancy and support our advice and education services. This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector. We are looking for a surveyor with a proven track record in revenue generation and new business development, who can work with a small team of dedicated professionals. ABOUT THE ETHICAL PROPERTY FOUNDATION The Ethical Property Foundation ("EPF") is unique: the UK's only dedicated property advice charity for the voluntary sector. (Registered Charity number in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation.Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures. We are a small, dynamic, and enterprising not-for-profit. Our services comprise free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy. In 2023, we launched the voluntary sector's first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation. We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis. For more information, please visit our website: . JOB DESCRIPTION The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation's Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility: 1. Developing the Affordable Consultancy The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include: • Identifying potential clients and proactively seeking opportunities to bid for work. • Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs. • Developing and maintaining relationships with key partners, including Lloyds Bank Foundation. • Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes. • Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams. • Ensuring EPF communication channels appropriately promote our services. 2. Management of Property Advice Team The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy: • Developing and maintaining appropriate processes and templates for development and delivery of work. Disseminating as necessary and ensuring processes followed by team members. • Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained. • Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services. • Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability. • Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support. • Delivering excellent customer care by coordinating the Foundation's support to charities until their project is resolved. • Supporting the team to ensure property materials for training and online guidance are accurate and appropriate. Additional duties may include: • Representing the Foundation and presenting at external events. • Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge. • Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation. • The Foundation requires all employees to work with due regard for the Foundation's ethos and policies including health and safety, equality and the environment. All our team must have DBS clearance. Person Specification Essential Knowledge and Experience: • educated to degree level or with equivalent academic or employment experience • qualified surveyor or equivalent professional qualification • recent significant commercial property experience • proven success in business development and pitching to new clients • experience of providing advice, including by phone/email • experience of communicating to the lay person • experience of project managing a range of stand-alone projects • a proven track record in the delivery of high-quality outputs Skills • excellent written and spoken communication skills • computer literate: proficient with Microsoft Word, Excel, PowerPoint, Outlook, internet and e-mail Personal Attributes Appetite for sharing knowledge & making a difference within society • commitment to social and environmental issues • organised and efficient • accurate with good attention to detail • self-motivated and outgoing • excellent time management skills, flexibility and ability to handle a varied workload • commercial acumen • ability and appetite to learn new skills and knowledge • able to work calmly under pressure • able to work proactively with limited supervision in a small team Desirable Knowledge and Experience: • knowledge and understanding of, and empathy with, the charity sector through paid or voluntary experience • knowledge or experience of property from a charity perspective • experience of working as a consultant • interest in, and appreciation of, ethical considerations relating to property • experience of working in a small team Application procedure Deadline: 12 noon 8th January 2026 Interviews in person at our Cowcross offices Wed. 21st January 2026 For an informal phone discussion prior regarding the post, email our Chief Executive, Antonia Swinson on
HEAD OF PROPERTY SERVICES - PART-TIME Salary: £34,200, equivalent to a full-time salary of £57,000 Reporting to: Chief Executive Three days per week: 9 a.m.- 17.30 p.m., Tuesday, Wednesday, Thursday. Hybrid, flexible working, with each Wednesday in the Farringdon office; distant working throughout August Pension: 6% employers' contribution Annual Leave pro rata: 20.5 days p.a. incl. bank holidays, rising to 21.5 days p.a. plus 3 additional days' holiday p.a. for all staff, between Christmas and New Year. A 2.5-day working arrangement may also be considered. The Ethical Property Foundation is the leading property advice charity for the UK voluntary sector. We are seeking a new Head of Property Services to build up our affordable consultancy and support our advice and education services. This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector. We are looking for a surveyor with a proven track record in revenue generation and new business development, who can work with a small team of dedicated professionals. ABOUT THE ETHICAL PROPERTY FOUNDATION The Ethical Property Foundation ("EPF") is unique: the UK's only dedicated property advice charity for the voluntary sector. (Registered Charity number in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation.Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures. We are a small, dynamic, and enterprising not-for-profit. Our services comprise free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy. In 2023, we launched the voluntary sector's first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation. We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis. For more information, please visit our website: . JOB DESCRIPTION The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation's Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility: 1. Developing the Affordable Consultancy The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include: • Identifying potential clients and proactively seeking opportunities to bid for work. • Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs. • Developing and maintaining relationships with key partners, including Lloyds Bank Foundation. • Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes. • Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams. • Ensuring EPF communication channels appropriately promote our services. 2. Management of Property Advice Team The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy: • Developing and maintaining appropriate processes and templates for development and delivery of work. Disseminating as necessary and ensuring processes followed by team members. • Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained. • Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services. • Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability. • Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support. • Delivering excellent customer care by coordinating the Foundation's support to charities until their project is resolved. • Supporting the team to ensure property materials for training and online guidance are accurate and appropriate. Additional duties may include: • Representing the Foundation and presenting at external events. • Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge. • Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation. • The Foundation requires all employees to work with due regard for the Foundation's ethos and policies including health and safety, equality and the environment. All our team must have DBS clearance. Person Specification Essential Knowledge and Experience: • educated to degree level or with equivalent academic or employment experience • qualified surveyor or equivalent professional qualification • recent significant commercial property experience • proven success in business development and pitching to new clients • experience of providing advice, including by phone/email • experience of communicating to the lay person • experience of project managing a range of stand-alone projects • a proven track record in the delivery of high-quality outputs Skills • excellent written and spoken communication skills • computer literate: proficient with Microsoft Word, Excel, PowerPoint, Outlook, internet and e-mail Personal Attributes Appetite for sharing knowledge & making a difference within society • commitment to social and environmental issues • organised and efficient • accurate with good attention to detail • self-motivated and outgoing • excellent time management skills, flexibility and ability to handle a varied workload • commercial acumen • ability and appetite to learn new skills and knowledge • able to work calmly under pressure • able to work proactively with limited supervision in a small team Desirable Knowledge and Experience: • knowledge and understanding of, and empathy with, the charity sector through paid or voluntary experience • knowledge or experience of property from a charity perspective • experience of working as a consultant • interest in, and appreciation of, ethical considerations relating to property • experience of working in a small team Application procedure Deadline: 12 noon 8th January 2026 Interviews in person at our Cowcross offices Wed. 21st January 2026 For an informal phone discussion prior regarding the post, email our Chief Executive, Antonia Swinson on
Dec 15, 2025
Full time
HEAD OF PROPERTY SERVICES - PART-TIME Salary: £34,200, equivalent to a full-time salary of £57,000 Reporting to: Chief Executive Three days per week: 9 a.m.- 17.30 p.m., Tuesday, Wednesday, Thursday. Hybrid, flexible working, with each Wednesday in the Farringdon office; distant working throughout August Pension: 6% employers' contribution Annual Leave pro rata: 20.5 days p.a. incl. bank holidays, rising to 21.5 days p.a. plus 3 additional days' holiday p.a. for all staff, between Christmas and New Year. A 2.5-day working arrangement may also be considered. The Ethical Property Foundation is the leading property advice charity for the UK voluntary sector. We are seeking a new Head of Property Services to build up our affordable consultancy and support our advice and education services. This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector. We are looking for a surveyor with a proven track record in revenue generation and new business development, who can work with a small team of dedicated professionals. ABOUT THE ETHICAL PROPERTY FOUNDATION The Ethical Property Foundation ("EPF") is unique: the UK's only dedicated property advice charity for the voluntary sector. (Registered Charity number in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation.Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures. We are a small, dynamic, and enterprising not-for-profit. Our services comprise free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy. In 2023, we launched the voluntary sector's first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation. We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis. For more information, please visit our website: . JOB DESCRIPTION The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation's Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility: 1. Developing the Affordable Consultancy The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include: • Identifying potential clients and proactively seeking opportunities to bid for work. • Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs. • Developing and maintaining relationships with key partners, including Lloyds Bank Foundation. • Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes. • Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams. • Ensuring EPF communication channels appropriately promote our services. 2. Management of Property Advice Team The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy: • Developing and maintaining appropriate processes and templates for development and delivery of work. Disseminating as necessary and ensuring processes followed by team members. • Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained. • Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services. • Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability. • Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support. • Delivering excellent customer care by coordinating the Foundation's support to charities until their project is resolved. • Supporting the team to ensure property materials for training and online guidance are accurate and appropriate. Additional duties may include: • Representing the Foundation and presenting at external events. • Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge. • Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation. • The Foundation requires all employees to work with due regard for the Foundation's ethos and policies including health and safety, equality and the environment. All our team must have DBS clearance. Person Specification Essential Knowledge and Experience: • educated to degree level or with equivalent academic or employment experience • qualified surveyor or equivalent professional qualification • recent significant commercial property experience • proven success in business development and pitching to new clients • experience of providing advice, including by phone/email • experience of communicating to the lay person • experience of project managing a range of stand-alone projects • a proven track record in the delivery of high-quality outputs Skills • excellent written and spoken communication skills • computer literate: proficient with Microsoft Word, Excel, PowerPoint, Outlook, internet and e-mail Personal Attributes Appetite for sharing knowledge & making a difference within society • commitment to social and environmental issues • organised and efficient • accurate with good attention to detail • self-motivated and outgoing • excellent time management skills, flexibility and ability to handle a varied workload • commercial acumen • ability and appetite to learn new skills and knowledge • able to work calmly under pressure • able to work proactively with limited supervision in a small team Desirable Knowledge and Experience: • knowledge and understanding of, and empathy with, the charity sector through paid or voluntary experience • knowledge or experience of property from a charity perspective • experience of working as a consultant • interest in, and appreciation of, ethical considerations relating to property • experience of working in a small team Application procedure Deadline: 12 noon 8th January 2026 Interviews in person at our Cowcross offices Wed. 21st January 2026 For an informal phone discussion prior regarding the post, email our Chief Executive, Antonia Swinson on
IT Helpdesk Manager - Kinver, DY7 Serveline IT is an IT Managed Service Provider, primarily providing IT Infrastructure support for SME Customers. As the manager of the Customer Helpdesk and first-line Support Team, the primary function is ensuring our customers are provided with first class remote IT support from our office in Kinver click apply for full job details
Dec 15, 2025
Full time
IT Helpdesk Manager - Kinver, DY7 Serveline IT is an IT Managed Service Provider, primarily providing IT Infrastructure support for SME Customers. As the manager of the Customer Helpdesk and first-line Support Team, the primary function is ensuring our customers are provided with first class remote IT support from our office in Kinver click apply for full job details
IT Manager - Newcastle IT Manager with experience in leading an IT helpdesk / IT support team and still being hands-on technical, providing IT desktop support is required by a leading Newcastle city-centre-based company. You must have experience in managing an IT support environment or have been a senior IT service desk analyst, looking to move into a manager role click apply for full job details
Dec 14, 2025
Full time
IT Manager - Newcastle IT Manager with experience in leading an IT helpdesk / IT support team and still being hands-on technical, providing IT desktop support is required by a leading Newcastle city-centre-based company. You must have experience in managing an IT support environment or have been a senior IT service desk analyst, looking to move into a manager role click apply for full job details
Select how often (in days) to receive an alert: VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Permanent, Full time The Delivery Manager is responsible for overseeing the effective, compliant and timely delivery of maintenance activities-aligned with SFG20 standards-as well as response works that adhere to statutory legislation and mandatory MoD requirements. This includes ensuring all operations comply with relevant Health, Safety and Environmental policies. They monitor Supply Chain work teams to verify that appropriately qualified and experienced operatives are assigned to tasks and that these teams have the correct vehicles, equipment and competencies to complete their duties safely and effectively. Service delivery, value for money, quality and safe working practices are continually reviewed to ensure operational performance indicators consistently met. A key part of the role involves reviewing Risk Assessments and Method Statements, ensuring they meet the required standard and, where necessary, assuming the responsibilities of Method Statement Coordinator to maintain a consistent approach across the site. The Delivery Manager ensures that all tasks are correctly recorded in the CAFM system, including work in progress, inspection records and completed documentation. They also review site risk registers, follow established maintenance and management processes, and elevate equipment and system defects when required. They play a vital role in ensuring compliance with JSP 375 by supporting and monitoring safe systems of work, working closely with the Mobile Authorised Persons team and, when required, delivering requirements associated with Working at Height or Confined Spaces. They ensure compliance with both the Asbestos Management Plan and the Legionella Management Plan and may assume duties as the Responsible Person or deputy for either area. Additionally, the Delivery Manager is responsible for full project management under CDM for a range of M&E and B&CE tasks-from project inception through to completion-carrying full commercial and financial responsibility. In terms of people responsibilities, the Delivery Manager supports management in delivering optimal solutions to customer requirements and often acts as the single point of contact to resolve end user issues. They build strong working relationships with the Defence Infrastructure Organisation (DIO) and end users to proactively support estate activities, while also providing professional and technical advice. They assist end users in the development of new work requirements and the preparation of formal Additional Works project submissions. The Delivery Manager provides timely support in resolving complaints, assists the Helpdesk with technical enquiries and ensures teams are supervised, assessed and coached to perform to agreed service levels. They coordinate daily activities across the site team, monitor safe working practices, support Skilled Persons and reinforce adherence to JSP 375. A strong safety culture is promoted at all times, encouraging accountability, continuous improvement and high performance. Commercially, the Delivery Manager manages cost and stakeholder expectations through clear communication and sound commercial judgement to ensure value for money. They work collaboratively with all stakeholders to mitigate contract risk and contribute to forward maintenance planning across multiple establishments. Their leadership ensures that operations are delivered efficiently and economically, supporting VIVO's commitment to running a profitable and effective business. Behaviourally, the Delivery Manager uses well developed communication skills to influence both internal and external stakeholders. They lead by example, demonstrate the company's values and motivate the site team through effective direction, clear delegation and informed decision making. They aim for excellence in both personal and team objectives, making timely decisions rooted in technical knowledge and practical experience. Strong relationships are built with local MoD personnel and end users to ensure outstanding contract delivery, while collaborative relationships within VIVO are also strengthened. The Delivery Manager consistently focuses on achieving high standards in a dynamic environment and remains committed to delivering high quality results. Technically, they plan resources effectively, monitor progress against objectives and ensure milestones and targets are met. They use technology to analyse data, maintain accurate records and identify issues within their remit. Their work remains fully aligned to VIVO processes, and they actively share best practices. They manage cost and value for money through technical insight and experience and take full responsibility for implementing Health & Safety processes on site. Their understanding of construction and property maintenance processes supports strong compliance and enables the delivery of consistent, reliable results. What You'll Bring The successful Delivery Manager holds an ONC or equivalent qualification and is either working towards an HNC or already possesses an HNC-or an equivalent qualification-in Building or Civil Engineering, Electrical or Mechanical Engineering, or a related discipline. We can accept candidates that are qualified by experience, with a strong background in hard services facilities management, with supervisory experience and the ability to manage KPIs and produce productivity reports. They also hold, or are willing to work towards, a management level Health & Safety or Environmental qualification such as SMSTS or IOSH. While not essential, ongoing Continuing Professional Development is considered desirable. Strong IT skills, including proficiency in Word, Excel and related software, are required to ensure effective data management and communication. This role will require SC Clearance as a condition of employment. What We Offer 6% employee matched pension contribution 25 days annual leave Single private medical cover Life assurance 2x annual salary VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS.By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Dec 14, 2025
Full time
Select how often (in days) to receive an alert: VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Permanent, Full time The Delivery Manager is responsible for overseeing the effective, compliant and timely delivery of maintenance activities-aligned with SFG20 standards-as well as response works that adhere to statutory legislation and mandatory MoD requirements. This includes ensuring all operations comply with relevant Health, Safety and Environmental policies. They monitor Supply Chain work teams to verify that appropriately qualified and experienced operatives are assigned to tasks and that these teams have the correct vehicles, equipment and competencies to complete their duties safely and effectively. Service delivery, value for money, quality and safe working practices are continually reviewed to ensure operational performance indicators consistently met. A key part of the role involves reviewing Risk Assessments and Method Statements, ensuring they meet the required standard and, where necessary, assuming the responsibilities of Method Statement Coordinator to maintain a consistent approach across the site. The Delivery Manager ensures that all tasks are correctly recorded in the CAFM system, including work in progress, inspection records and completed documentation. They also review site risk registers, follow established maintenance and management processes, and elevate equipment and system defects when required. They play a vital role in ensuring compliance with JSP 375 by supporting and monitoring safe systems of work, working closely with the Mobile Authorised Persons team and, when required, delivering requirements associated with Working at Height or Confined Spaces. They ensure compliance with both the Asbestos Management Plan and the Legionella Management Plan and may assume duties as the Responsible Person or deputy for either area. Additionally, the Delivery Manager is responsible for full project management under CDM for a range of M&E and B&CE tasks-from project inception through to completion-carrying full commercial and financial responsibility. In terms of people responsibilities, the Delivery Manager supports management in delivering optimal solutions to customer requirements and often acts as the single point of contact to resolve end user issues. They build strong working relationships with the Defence Infrastructure Organisation (DIO) and end users to proactively support estate activities, while also providing professional and technical advice. They assist end users in the development of new work requirements and the preparation of formal Additional Works project submissions. The Delivery Manager provides timely support in resolving complaints, assists the Helpdesk with technical enquiries and ensures teams are supervised, assessed and coached to perform to agreed service levels. They coordinate daily activities across the site team, monitor safe working practices, support Skilled Persons and reinforce adherence to JSP 375. A strong safety culture is promoted at all times, encouraging accountability, continuous improvement and high performance. Commercially, the Delivery Manager manages cost and stakeholder expectations through clear communication and sound commercial judgement to ensure value for money. They work collaboratively with all stakeholders to mitigate contract risk and contribute to forward maintenance planning across multiple establishments. Their leadership ensures that operations are delivered efficiently and economically, supporting VIVO's commitment to running a profitable and effective business. Behaviourally, the Delivery Manager uses well developed communication skills to influence both internal and external stakeholders. They lead by example, demonstrate the company's values and motivate the site team through effective direction, clear delegation and informed decision making. They aim for excellence in both personal and team objectives, making timely decisions rooted in technical knowledge and practical experience. Strong relationships are built with local MoD personnel and end users to ensure outstanding contract delivery, while collaborative relationships within VIVO are also strengthened. The Delivery Manager consistently focuses on achieving high standards in a dynamic environment and remains committed to delivering high quality results. Technically, they plan resources effectively, monitor progress against objectives and ensure milestones and targets are met. They use technology to analyse data, maintain accurate records and identify issues within their remit. Their work remains fully aligned to VIVO processes, and they actively share best practices. They manage cost and value for money through technical insight and experience and take full responsibility for implementing Health & Safety processes on site. Their understanding of construction and property maintenance processes supports strong compliance and enables the delivery of consistent, reliable results. What You'll Bring The successful Delivery Manager holds an ONC or equivalent qualification and is either working towards an HNC or already possesses an HNC-or an equivalent qualification-in Building or Civil Engineering, Electrical or Mechanical Engineering, or a related discipline. We can accept candidates that are qualified by experience, with a strong background in hard services facilities management, with supervisory experience and the ability to manage KPIs and produce productivity reports. They also hold, or are willing to work towards, a management level Health & Safety or Environmental qualification such as SMSTS or IOSH. While not essential, ongoing Continuing Professional Development is considered desirable. Strong IT skills, including proficiency in Word, Excel and related software, are required to ensure effective data management and communication. This role will require SC Clearance as a condition of employment. What We Offer 6% employee matched pension contribution 25 days annual leave Single private medical cover Life assurance 2x annual salary VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS.By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Application Support / Functional Software Support - Hybrid (1 day in office) - Bespoke Software A hugely successful and well-established computer software company, specialising in the development and supply of works / maintenance and asset management systems to local government and utility services sectors is once again looking to expand in its Application Support team. The Company has an unrivalled reputation for delivery of quality products and services, and a 30+ year history of ethical business practices and consistent profitability. The company became an employee-owned organisation some years ago to develop a true sense of collaboration and ensure everyone in the business pulls in the same direction. The controlling majority shareholder of the business is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities. The Company offers very good working conditions and competitive salaries, plus benefits including an excellent pension scheme and share option scheme. The company has seen constant growth over the last few years and are now looking to recruit a multi-skilled specialist to join a bright and talented team of Application Support Consultants. You will be working in a busy department where their skills and knowledge will be in constant demand by all areas of the business. The work will be varied, fast-paced and constant - taking in all aspects of the On Premise and Managed Services Software environments (SAAS) In time, you will be expected to become an expert in various products and to use that expertise to assist with the development of the applications. Experience Requirements The candidate must: Have previous experience of working in an Application Support Team Understand the Software Delivery Lifecycle and the dependencies. Contribute to the team culture and attitude We can offer a diverse and interesting role interacting with all departments within the company. The successful candidate will be in constant demand so must be able to handle multiple work streams and communicate effectively with staff of all technical levels. Skills: Ideally the candidate would have previous experience of working within a software environment operating under customer SLA's and an understanding of ISO 27001 / ITIL standards. To understand the software product range and then use this knowledge to provide a dependable and effective service to the entire customer base. Over a period of time, to increase your personal contribution to the company and to develop your potential to its maximum. Responsibilities To provide specialist functional and technical assistance to all licensed customers to allow them to utilise the applications to provide best value for money. Responsibility for assessing customer problems and accurately prioritising any follow-up actions including, where appropriate, co-ordination with the functional / technical experts. With urgent queries we take ownership of the situation, escalating where necessary, and keep the customers / account managers / development teams fully informed of progress. Advice and guidance to customers in relation to any technical difficulties which may be experienced in operation of the products, including recovery from operational failure situations. Answering specific queries regarding functionality of the products and the way in which they may be used to fulfill particular objectives. To ensure that all advice we give is accurate and honest. Where we are unsure, we seek advice from others before committing. To understand we are responsible for the answers we provide. Maintenance of customer license records. Provision of assistance with the Quality Assurance testing of software, before release to customers. Production of quality product-related material to assist customers in the effective operation of the system. To ensure that all contact with a customer is recorded in the corporate CRM. To learn and subsequently maintain the knowledge in the specialist functional areas to which we have been assigned. To liaise between the Customers and the development team in defining changes to the product range. To be flexible and adaptable within the role so that we can be seconded to the Operations, Infrastructure, Projects or Helpdesk Teams dependent on the resource requirements of the team. On rare occasions to perform Out of Hours work to assist in conversions, software upgrades or routine maintenance of our services We are an equal opportunities employer and welcome applications from all qualified candidates.
Dec 14, 2025
Full time
Application Support / Functional Software Support - Hybrid (1 day in office) - Bespoke Software A hugely successful and well-established computer software company, specialising in the development and supply of works / maintenance and asset management systems to local government and utility services sectors is once again looking to expand in its Application Support team. The Company has an unrivalled reputation for delivery of quality products and services, and a 30+ year history of ethical business practices and consistent profitability. The company became an employee-owned organisation some years ago to develop a true sense of collaboration and ensure everyone in the business pulls in the same direction. The controlling majority shareholder of the business is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities. The Company offers very good working conditions and competitive salaries, plus benefits including an excellent pension scheme and share option scheme. The company has seen constant growth over the last few years and are now looking to recruit a multi-skilled specialist to join a bright and talented team of Application Support Consultants. You will be working in a busy department where their skills and knowledge will be in constant demand by all areas of the business. The work will be varied, fast-paced and constant - taking in all aspects of the On Premise and Managed Services Software environments (SAAS) In time, you will be expected to become an expert in various products and to use that expertise to assist with the development of the applications. Experience Requirements The candidate must: Have previous experience of working in an Application Support Team Understand the Software Delivery Lifecycle and the dependencies. Contribute to the team culture and attitude We can offer a diverse and interesting role interacting with all departments within the company. The successful candidate will be in constant demand so must be able to handle multiple work streams and communicate effectively with staff of all technical levels. Skills: Ideally the candidate would have previous experience of working within a software environment operating under customer SLA's and an understanding of ISO 27001 / ITIL standards. To understand the software product range and then use this knowledge to provide a dependable and effective service to the entire customer base. Over a period of time, to increase your personal contribution to the company and to develop your potential to its maximum. Responsibilities To provide specialist functional and technical assistance to all licensed customers to allow them to utilise the applications to provide best value for money. Responsibility for assessing customer problems and accurately prioritising any follow-up actions including, where appropriate, co-ordination with the functional / technical experts. With urgent queries we take ownership of the situation, escalating where necessary, and keep the customers / account managers / development teams fully informed of progress. Advice and guidance to customers in relation to any technical difficulties which may be experienced in operation of the products, including recovery from operational failure situations. Answering specific queries regarding functionality of the products and the way in which they may be used to fulfill particular objectives. To ensure that all advice we give is accurate and honest. Where we are unsure, we seek advice from others before committing. To understand we are responsible for the answers we provide. Maintenance of customer license records. Provision of assistance with the Quality Assurance testing of software, before release to customers. Production of quality product-related material to assist customers in the effective operation of the system. To ensure that all contact with a customer is recorded in the corporate CRM. To learn and subsequently maintain the knowledge in the specialist functional areas to which we have been assigned. To liaise between the Customers and the development team in defining changes to the product range. To be flexible and adaptable within the role so that we can be seconded to the Operations, Infrastructure, Projects or Helpdesk Teams dependent on the resource requirements of the team. On rare occasions to perform Out of Hours work to assist in conversions, software upgrades or routine maintenance of our services We are an equal opportunities employer and welcome applications from all qualified candidates.
Who is HSBC Innovation Banking? HSBC Innovation Banking is the power behind the UK's forward-thinkers, future-makers, and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO typically within the technology and life science sectors. Whether it's comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first-time founders to the funds that back them, and everything in between. We're proud to accelerate growth for our clients, create meaningful connections and communities, and open a world of global opportunity for entrepreneurs and investors alike. Here's to never standing still. Come and join us! The value you'll add: Reporting to the Operational MI and Business Insights Senior Manager, the Operational MI and Business Insights Manager will be responsible for supporting the build out of a data driven approach to decision making, reviewing and optimizing existing and new processes, and supporting leadership data requests. You will have responsibility to review existing processes and support the Operational MI and Business Insights Senior Manager provide data-driven recommendations to optimize these to improve the client experience, increase efficiency and scale these areas as the business continues to grow at an exceptional pace. In addition, you will develop reporting systems to track KPIs and produce regular reporting to the wider business including the EMEA Board, for example tracking and reporting on OKRs for HINV. What you can expect to be doing: Assist indriving data-focused recommendations and decisions through deep-dive analytics and business acumen under the guidance of senior management. Support the review of existing processes to identify opportunities for process optimization and automation, and assist in process redesign, or development of new ones. Being open to challenge the status quo. Help construct proprietary datasets leveraging internal and external data to extract valuable insights, in collaboration with the wider data team. Work collaboratively with key stakeholders across Operations and Change Management to look at new technology/digital solutions (i.e. RPA) to enhance processes and provide increased efficiency and scale. Contribute to the creation of high-quality reports for internal consumption providing operational MI and business insights and assist in formulating recommendations for stakeholders, including HINV ExCo and Board. Assist in the development and design of operational MI and business insights dashboards to monitor performance and trend analysis. Support the Senior Manager in managing the offshore team, for example breaking down objectives into tasks for the offshore team. Requirements: High level of proficiency in data reporting and visualization tools (e.g., Tableau, PowerPoint, Excel, SQL). Aptitude for framing business questions in analytic terms and translating business requirements into useful datasets and analyses with actionable insights. KYC experience is not required for this opening but must have a genuine drive and passion for entrepreneurship and high growth companies. Must also be self-motivated, a team player, have a professional demeanor, and be comfortable facing into senior management. Strong initiative, intellectual curiosity, and ownership. Ability to work cross-functionally and move fast - all while keeping very close attention to detail. Work effectively with diverse teams to come up with the best solution and work with senior management to act . The individual should have an entrepreneurial, collaborative approach and a flexible style that allows for the input of others. Where you'll be based: Our home office in Finsbury Square, London. We offer hybrid working to our employees, so you can flex between home and theoffice, with a current requirement to be in the office 2 days per week. Equity and diversity statement Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Dec 13, 2025
Full time
Who is HSBC Innovation Banking? HSBC Innovation Banking is the power behind the UK's forward-thinkers, future-makers, and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO typically within the technology and life science sectors. Whether it's comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first-time founders to the funds that back them, and everything in between. We're proud to accelerate growth for our clients, create meaningful connections and communities, and open a world of global opportunity for entrepreneurs and investors alike. Here's to never standing still. Come and join us! The value you'll add: Reporting to the Operational MI and Business Insights Senior Manager, the Operational MI and Business Insights Manager will be responsible for supporting the build out of a data driven approach to decision making, reviewing and optimizing existing and new processes, and supporting leadership data requests. You will have responsibility to review existing processes and support the Operational MI and Business Insights Senior Manager provide data-driven recommendations to optimize these to improve the client experience, increase efficiency and scale these areas as the business continues to grow at an exceptional pace. In addition, you will develop reporting systems to track KPIs and produce regular reporting to the wider business including the EMEA Board, for example tracking and reporting on OKRs for HINV. What you can expect to be doing: Assist indriving data-focused recommendations and decisions through deep-dive analytics and business acumen under the guidance of senior management. Support the review of existing processes to identify opportunities for process optimization and automation, and assist in process redesign, or development of new ones. Being open to challenge the status quo. Help construct proprietary datasets leveraging internal and external data to extract valuable insights, in collaboration with the wider data team. Work collaboratively with key stakeholders across Operations and Change Management to look at new technology/digital solutions (i.e. RPA) to enhance processes and provide increased efficiency and scale. Contribute to the creation of high-quality reports for internal consumption providing operational MI and business insights and assist in formulating recommendations for stakeholders, including HINV ExCo and Board. Assist in the development and design of operational MI and business insights dashboards to monitor performance and trend analysis. Support the Senior Manager in managing the offshore team, for example breaking down objectives into tasks for the offshore team. Requirements: High level of proficiency in data reporting and visualization tools (e.g., Tableau, PowerPoint, Excel, SQL). Aptitude for framing business questions in analytic terms and translating business requirements into useful datasets and analyses with actionable insights. KYC experience is not required for this opening but must have a genuine drive and passion for entrepreneurship and high growth companies. Must also be self-motivated, a team player, have a professional demeanor, and be comfortable facing into senior management. Strong initiative, intellectual curiosity, and ownership. Ability to work cross-functionally and move fast - all while keeping very close attention to detail. Work effectively with diverse teams to come up with the best solution and work with senior management to act . The individual should have an entrepreneurial, collaborative approach and a flexible style that allows for the input of others. Where you'll be based: Our home office in Finsbury Square, London. We offer hybrid working to our employees, so you can flex between home and theoffice, with a current requirement to be in the office 2 days per week. Equity and diversity statement Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Strategic CSM, you'll partner with our largest and most complex customers to help them succeed in the new era of AI driven customer service. You'll work with C suite leaders and their Support teams to guide them through their AI Agent transformation with Fin - from early project scoping and requirements gathering, to measurable adoption, to industry best automation rates and business outcomes. This role is an opportunity to shape how the world's leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. What will I be doing? Develop trusted advisor relationships with customers (from c suite stakeholders to individual contributors). Facilitate requirements gathering and process mapping for the customer's standard operating procedures; document in clear, precise, and actionable terms. Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy. Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities. Maintain deep product knowledge of Fin's fast expanding capabilities; remain market aware of the fast evolving AI agent industry. Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer. Prioritize competing demands to drive the highest value outcomes across your customer portfolio. Be the Voice of the Customer internally, advocating for customers' needs and shaping our solutions strategy. What skills do I need? 8+ years of customer facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles. Experience with business process mapping, requirements analysis, and solution design. Strong technical acumen and passion for AI/agent building (coding not required). Ability to simplify and communicate complex problems clearly across audiences. Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact. Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers. Self motivated, adaptable, and curious team player with a high level of self efficacy. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email.
Dec 13, 2025
Full time
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? As a Strategic CSM, you'll partner with our largest and most complex customers to help them succeed in the new era of AI driven customer service. You'll work with C suite leaders and their Support teams to guide them through their AI Agent transformation with Fin - from early project scoping and requirements gathering, to measurable adoption, to industry best automation rates and business outcomes. This role is an opportunity to shape how the world's leading companies deploy AI to transform their support operations and achieve strategic outcomes aligned to their business goals. What will I be doing? Develop trusted advisor relationships with customers (from c suite stakeholders to individual contributors). Facilitate requirements gathering and process mapping for the customer's standard operating procedures; document in clear, precise, and actionable terms. Collaborate with engineers to translate customer requirements into Fin solution designs, guiding the customer on configuration best practices and prompt strategy. Monitor Fin usage patterns to identify risks, recommend optimizations, and uncover expansion opportunities. Maintain deep product knowledge of Fin's fast expanding capabilities; remain market aware of the fast evolving AI agent industry. Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer. Prioritize competing demands to drive the highest value outcomes across your customer portfolio. Be the Voice of the Customer internally, advocating for customers' needs and shaping our solutions strategy. What skills do I need? 8+ years of customer facing experience in management consulting, strategy, advisory, or enterprise SaaS CSM roles. Experience with business process mapping, requirements analysis, and solution design. Strong technical acumen and passion for AI/agent building (coding not required). Ability to simplify and communicate complex problems clearly across audiences. Strong prioritization skills to effectively manage a broad portfolio of customer accounts while delivering depth of impact. Demonstrated success driving adoption, process improvement, and measurable outcomes for enterprise customers. Self motivated, adaptable, and curious team player with a high level of self efficacy. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Open vacation policy and flexible holidays so you can take time off when you need it Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email.
A fantastic opportunity to join a leading company in the Education Technology sector, ideally suited to an experienced MIS user/ data manager or someone with experience of supporting Edtech products. The position will focus on customer support for school MIS and finance systems, and over time, progressing to more proactive, 'expert' support. There are clear routes for career progression and development - our software support agents have gone on to work in training/consultation, software implementation / technical project management and management positions within the company. We offer flexible working arrangements, with half of our team already working from home full time. We provide comprehensive and ongoing training to all staff joining us. Responsible to This role reports to the Helpdesk Manager. Duties/areas of responsibility The position will involve the following areas of responsibility: Manage a variety of requests from customers - these range from queries to more complex incidents, reported via telephone calls, online chat, emails or online Maintain a high degree of product expertise as the product evolves Use your product expertise to investigate technical issues and elevate to higher support tiers if needed Remain the "owner" of each issue or request raised, maintaining strong lines of communication with the customer to ensure they're kept up to date Generally provide exceptional customer service to your customers, ensuring they feel happy and satisfied and get the most from the product. Skill and ExperienceRequirements Strong organization skills Good diagnostic / problem solving skills Excellent communication skills - both written and verbal Professional working attitude Good time management and priority handling Ability to work in a customer-facing environment Experience in the following would be highly advantageous Previous experience in a Support Role Previous experience working with MIS systems Educational Background Bromcom is an equal opportunities employer
Dec 13, 2025
Full time
A fantastic opportunity to join a leading company in the Education Technology sector, ideally suited to an experienced MIS user/ data manager or someone with experience of supporting Edtech products. The position will focus on customer support for school MIS and finance systems, and over time, progressing to more proactive, 'expert' support. There are clear routes for career progression and development - our software support agents have gone on to work in training/consultation, software implementation / technical project management and management positions within the company. We offer flexible working arrangements, with half of our team already working from home full time. We provide comprehensive and ongoing training to all staff joining us. Responsible to This role reports to the Helpdesk Manager. Duties/areas of responsibility The position will involve the following areas of responsibility: Manage a variety of requests from customers - these range from queries to more complex incidents, reported via telephone calls, online chat, emails or online Maintain a high degree of product expertise as the product evolves Use your product expertise to investigate technical issues and elevate to higher support tiers if needed Remain the "owner" of each issue or request raised, maintaining strong lines of communication with the customer to ensure they're kept up to date Generally provide exceptional customer service to your customers, ensuring they feel happy and satisfied and get the most from the product. Skill and ExperienceRequirements Strong organization skills Good diagnostic / problem solving skills Excellent communication skills - both written and verbal Professional working attitude Good time management and priority handling Ability to work in a customer-facing environment Experience in the following would be highly advantageous Previous experience in a Support Role Previous experience working with MIS systems Educational Background Bromcom is an equal opportunities employer
Ostara Systems Limited
Milton Keynes, Buckinghamshire
Overview We are a dedicated service partner for one of the UK's leading hotel chains, acting as the crucial link between their properties and a network of maintenance contractors. Our contact centre is the heart of this operation, ensuring facilities are safe, functional, and well-maintained. We are seeking a motivated and inspiring individual to join our team of helpdesk agents. This role is pivotal in ensuring we deliver an efficient, professional, and empathetic service. You will be the first point of escalation for complex issues and support the management team performance measures with reporting and marking, sitting between the front-line agents and the centre's management team. This role requires flexibility to support our 24/7 operations. You will be required to work evenings and weekends as part of a team rota. Responsibilities Provide daily support to a team of Contact Centre Agents to help them achieve their potential, prioritise routine and urgent tasks and provide training as required. Act as the primary point of contact for your team, handling queries and providing guidance on operational procedures, escalating to management when required. Support team workloads and priorities to ensure all incoming jobs (via phone and email) are logged, allocated, and resolved within agreed Service Level Agreements (SLAs). Act as a key escalation point for complex or sensitive issues, liaising between hotel managers and contractors to find effective resolutions. Monitor team performance through key metrics and provide constructive feedback to the management team. Build and maintain strong professional relationships with key contacts at the hotel chain and our primary contractor partners. Champion a "customer-first" attitude, ensuring your team understands the impact their work has on the hotel guest experience. Conduct quality assurance checks on calls and case logs, identifying training needs and areas for process improvement. Contribute to the development of team procedures and knowledge base articles to enhance efficiency and consistency. Champion the continuous development of the team by delivering training on our systems, operational processes, and service standards. You will support onboarding new agents and develop existing agents to enhance their skills and ensure high performance. Facilitate the smooth integration of external stakeholders by delivering training and onboarding sessions. You will ensure new contractors and hotel staff are confident and proficient in using our systems. Person Specification: The Skills You'll Bring We believe the best people can come from a variety of backgrounds. We are focused on finding someone with the right core skills and attitude, rather than specific industry experience. Essential (Your Core Strengths): Resilience: You know how to maintain a calm and positive mindset in a fast paced dynamic environment and lead by example. Exceptional Communication & Interpersonal Skills: You can communicate clearly and confidently with a wide range of people, from front-line staff to senior managers and external suppliers. You are skilled at de-escalating tense situations and building rapport. Strong Problem-Solving Abilities: When faced with a complex issue with no obvious solution, you remain calm and can think logically to coordinate a response. You are not afraid to take ownership of a problem. Outstanding Organisational Skills: You are adept at prioritising tasks, managing your own time effectively, and helping your team manage their workload to meet deadlines. A Passion for Great Service: You understand the importance of delivering a high-quality service and are driven to ensure client satisfaction. IT Proficiency: You are comfortable using standard office software, and can quickly learn new systems and platforms. Desirable (What Sets You Apart): Experience working within a contact centre or helpdesk environment. An understanding of Service Level Agreements (SLAs) or Key Performance Indicators (KPIs). Experience in a role that involves coordinating between a client and third-party suppliers. What We Offer A competitive salary and benefits package. A structured training programme on our systems and the facilities management industry. Genuine opportunities for career development and progression. A supportive, close-knit team environment where your contribution is truly valued. 25 days annual leave to start increasing every full financial year employed to a maximum of 30 Please note: This role requires a basic DBS check
Dec 13, 2025
Full time
Overview We are a dedicated service partner for one of the UK's leading hotel chains, acting as the crucial link between their properties and a network of maintenance contractors. Our contact centre is the heart of this operation, ensuring facilities are safe, functional, and well-maintained. We are seeking a motivated and inspiring individual to join our team of helpdesk agents. This role is pivotal in ensuring we deliver an efficient, professional, and empathetic service. You will be the first point of escalation for complex issues and support the management team performance measures with reporting and marking, sitting between the front-line agents and the centre's management team. This role requires flexibility to support our 24/7 operations. You will be required to work evenings and weekends as part of a team rota. Responsibilities Provide daily support to a team of Contact Centre Agents to help them achieve their potential, prioritise routine and urgent tasks and provide training as required. Act as the primary point of contact for your team, handling queries and providing guidance on operational procedures, escalating to management when required. Support team workloads and priorities to ensure all incoming jobs (via phone and email) are logged, allocated, and resolved within agreed Service Level Agreements (SLAs). Act as a key escalation point for complex or sensitive issues, liaising between hotel managers and contractors to find effective resolutions. Monitor team performance through key metrics and provide constructive feedback to the management team. Build and maintain strong professional relationships with key contacts at the hotel chain and our primary contractor partners. Champion a "customer-first" attitude, ensuring your team understands the impact their work has on the hotel guest experience. Conduct quality assurance checks on calls and case logs, identifying training needs and areas for process improvement. Contribute to the development of team procedures and knowledge base articles to enhance efficiency and consistency. Champion the continuous development of the team by delivering training on our systems, operational processes, and service standards. You will support onboarding new agents and develop existing agents to enhance their skills and ensure high performance. Facilitate the smooth integration of external stakeholders by delivering training and onboarding sessions. You will ensure new contractors and hotel staff are confident and proficient in using our systems. Person Specification: The Skills You'll Bring We believe the best people can come from a variety of backgrounds. We are focused on finding someone with the right core skills and attitude, rather than specific industry experience. Essential (Your Core Strengths): Resilience: You know how to maintain a calm and positive mindset in a fast paced dynamic environment and lead by example. Exceptional Communication & Interpersonal Skills: You can communicate clearly and confidently with a wide range of people, from front-line staff to senior managers and external suppliers. You are skilled at de-escalating tense situations and building rapport. Strong Problem-Solving Abilities: When faced with a complex issue with no obvious solution, you remain calm and can think logically to coordinate a response. You are not afraid to take ownership of a problem. Outstanding Organisational Skills: You are adept at prioritising tasks, managing your own time effectively, and helping your team manage their workload to meet deadlines. A Passion for Great Service: You understand the importance of delivering a high-quality service and are driven to ensure client satisfaction. IT Proficiency: You are comfortable using standard office software, and can quickly learn new systems and platforms. Desirable (What Sets You Apart): Experience working within a contact centre or helpdesk environment. An understanding of Service Level Agreements (SLAs) or Key Performance Indicators (KPIs). Experience in a role that involves coordinating between a client and third-party suppliers. What We Offer A competitive salary and benefits package. A structured training programme on our systems and the facilities management industry. Genuine opportunities for career development and progression. A supportive, close-knit team environment where your contribution is truly valued. 25 days annual leave to start increasing every full financial year employed to a maximum of 30 Please note: This role requires a basic DBS check
Full job description If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Global Payments Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry's most prominent publications and associations with numerous global, regional and country awards. We are currently recruiting for a Global Account Manager within Global Payments Solutions Europe. This role is based in Edinburgh, occasional domestic and international travel. The purpose of this role is to ensure clients receive a superior GPS client experience consistent across their global GPS footprint. The Global Account Manager (GAM) will act as the client's focal point of contact for service needs; leading a global/regional "squad" of service professionals to ensure their client's needs are met in all countries. The GAM will be accountable for the client's satisfaction with the GPS products and services; providing a positive and professional client experience. This includes overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through periodic Client Service Reviews, oversight of client initiatives and projects, and proactively managing the GPS client relationship on a day to day basis. In this role you will: Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain close relationships with decision makers and key influencers in the client's RHQ/GHQ Treasury and Finance organisation. Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients. Maintain full logical and technical client business footprint globally (e.g. accounts, services, profiles, users, mailboxes and encryption protocols, file exchanges, etc.) Provide a point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements. Take ownership to resolve cash management related client service issues and challenges as the final escalation point, working and collaborating with Implementation, Sales, RMs and Technology. Proactively review global client activity and existing solutions with GPS in order to identify any opportunities to improve the client's experience with HSBC. This includes but is not limited to; reducing service queries and reject/error rates, streamlining processing time, improved data/payment security, identify opportunities to streamline client processes, eliminate redundancy, strengthen relationships and increase wallet share by recommende new products & solutions that will benefit the client's business operations. Maintain regular dialogue with in-country client service teams to foster teamwork and cooperation. Provide guidance to in-country service staff on service-related issues, managing escalations from client's regional office (RHQ/GHQ). Continuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders. To be successful in this role you should meet the following requirements: Previous banking experience working with Institutional clients (FIs/Corporates/NFBI) in a sales, relationship, or account management role. Specific experience with large multi-national corporations or financial institutions Proven ability in identifying anclearing services, products, and techniques.d meeting customer needs through matching a broad range of products and services. Proven ability to deliver creative and flexible customer solutions. Must thrive in a complex matrix environment with several stakeholders with differing goals/expectations. Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks. Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations. Superior interpersonal skills and ability to interact and build relationships with internal and external stakeholders. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Dec 13, 2025
Full time
Full job description If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Global Payments Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry's most prominent publications and associations with numerous global, regional and country awards. We are currently recruiting for a Global Account Manager within Global Payments Solutions Europe. This role is based in Edinburgh, occasional domestic and international travel. The purpose of this role is to ensure clients receive a superior GPS client experience consistent across their global GPS footprint. The Global Account Manager (GAM) will act as the client's focal point of contact for service needs; leading a global/regional "squad" of service professionals to ensure their client's needs are met in all countries. The GAM will be accountable for the client's satisfaction with the GPS products and services; providing a positive and professional client experience. This includes overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through periodic Client Service Reviews, oversight of client initiatives and projects, and proactively managing the GPS client relationship on a day to day basis. In this role you will: Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain close relationships with decision makers and key influencers in the client's RHQ/GHQ Treasury and Finance organisation. Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients. Maintain full logical and technical client business footprint globally (e.g. accounts, services, profiles, users, mailboxes and encryption protocols, file exchanges, etc.) Provide a point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements. Take ownership to resolve cash management related client service issues and challenges as the final escalation point, working and collaborating with Implementation, Sales, RMs and Technology. Proactively review global client activity and existing solutions with GPS in order to identify any opportunities to improve the client's experience with HSBC. This includes but is not limited to; reducing service queries and reject/error rates, streamlining processing time, improved data/payment security, identify opportunities to streamline client processes, eliminate redundancy, strengthen relationships and increase wallet share by recommende new products & solutions that will benefit the client's business operations. Maintain regular dialogue with in-country client service teams to foster teamwork and cooperation. Provide guidance to in-country service staff on service-related issues, managing escalations from client's regional office (RHQ/GHQ). Continuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders. To be successful in this role you should meet the following requirements: Previous banking experience working with Institutional clients (FIs/Corporates/NFBI) in a sales, relationship, or account management role. Specific experience with large multi-national corporations or financial institutions Proven ability in identifying anclearing services, products, and techniques.d meeting customer needs through matching a broad range of products and services. Proven ability to deliver creative and flexible customer solutions. Must thrive in a complex matrix environment with several stakeholders with differing goals/expectations. Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks. Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations. Superior interpersonal skills and ability to interact and build relationships with internal and external stakeholders. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
ASSISTANT BUILDING MANAGER The Role As Assistant Building Manager, you will support the Property & Technical Services Managers across all aspects of operational management. Acting as deputy in the Property Manager's absence, you'll provide comprehensive administrative, clerical, and organisational support to ensure the smooth running of the estate. You'll play a key role in maintaining the safety, compliance, and wellbeing of all building users. What You'll Do Support the Property & Technical Services Managers in nurturing strong client and occupier relationships, ensuring clear communication on building matters. Maintain accurate records and help ensure compliance with all internal property management operational processes and procedures. Assist in gathering quotes, data, and supporting information to help create and manage the building service charge budget. Help ensure health & safety standards, emergency procedures, and safe working practices are enforced and compliant with current legislation. Act as first point of control in emergency situations when the Property Manager is absent. Conduct, with the management team, regular inspections of works, service contracts, and all areas of the building. Lead on administrative and routine correspondence duties to support efficient office operations. Assist with preparing service specifications, contracts, and related documentation in line with internal guidelines. Support processing and tracking of service invoices and assist with the production of management accounts. Manage and review helpdesk and permit requests effectively. Undertake additional duties as required. Champion the vision and values of the building management team, embedding them within all building services and daily operations. About You Strong administrative and organisational skills, with excellent attention to detail. Knowledge of health & safety requirements and procedures. Understanding of budget management and financial tracking. Experience with specification and contract management. Familiarity with helpdesk/CAFM systems. Confident IT skills and experience using standard office software. A proactive team player with a customer-focused approach. If you're ready to develop your career in a fast-paced, supportive environment within one of London's most exciting mixed-use schemes, we'd love to hear from you. Please apply or send your CV to:
Dec 13, 2025
Full time
ASSISTANT BUILDING MANAGER The Role As Assistant Building Manager, you will support the Property & Technical Services Managers across all aspects of operational management. Acting as deputy in the Property Manager's absence, you'll provide comprehensive administrative, clerical, and organisational support to ensure the smooth running of the estate. You'll play a key role in maintaining the safety, compliance, and wellbeing of all building users. What You'll Do Support the Property & Technical Services Managers in nurturing strong client and occupier relationships, ensuring clear communication on building matters. Maintain accurate records and help ensure compliance with all internal property management operational processes and procedures. Assist in gathering quotes, data, and supporting information to help create and manage the building service charge budget. Help ensure health & safety standards, emergency procedures, and safe working practices are enforced and compliant with current legislation. Act as first point of control in emergency situations when the Property Manager is absent. Conduct, with the management team, regular inspections of works, service contracts, and all areas of the building. Lead on administrative and routine correspondence duties to support efficient office operations. Assist with preparing service specifications, contracts, and related documentation in line with internal guidelines. Support processing and tracking of service invoices and assist with the production of management accounts. Manage and review helpdesk and permit requests effectively. Undertake additional duties as required. Champion the vision and values of the building management team, embedding them within all building services and daily operations. About You Strong administrative and organisational skills, with excellent attention to detail. Knowledge of health & safety requirements and procedures. Understanding of budget management and financial tracking. Experience with specification and contract management. Familiarity with helpdesk/CAFM systems. Confident IT skills and experience using standard office software. A proactive team player with a customer-focused approach. If you're ready to develop your career in a fast-paced, supportive environment within one of London's most exciting mixed-use schemes, we'd love to hear from you. Please apply or send your CV to:
Benefits As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. We are currently seeking an experienced professional to join our team in the role of Senior Account Manager. Being fluent in a second mainline EU Language such as French, German or Spanish is beneficial. The Senior Account Manager is responsible for the global satisfaction of a portfolio of Global Payment Solutions (GPS) clients. The purpose of this role is to ensure clients receive a superior service experience both locally and globally; to be a client's single point of contact for service for those complex queries that fall beyond basic transactional queries. The Account Manager's portfolio will be a mix of top tier, highly complex clients and complex clients. The Account Manager will be accountable for the overall satisfaction with GPS products and services and support the broadening and deepening of these client relationships to drive commercial outcomes for the GPS business. This includes overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through Client Service Reviews, coordination of a clients global Treasury and Cash Management initiatives and projects, and proactively managing the GPS client relationship on a day-to-day basis. Depending on the complexity and geography of the client this role will either lead the client relationship or play a supporting role on a global squad covering the client. In this role you will: Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain relationships with key influencers in the client's local or regional Treasury and Finance organisation. Be accountable for the identification of opportunities to deliver Client Service excellence locally and regionally; effectively managing any risks and issues. Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients Be the point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements when they are the lead. Provide analysis and recommendations to senior management on client focus, attrition, and engagement. Engage and collaborate cross functionally with various internal partners (Operations, Technology, Sales, and the Relationship Manager) coordinating client interactions and recommendations relating to existing GPS business. Must be flexible and willing to go outside work assignment boundaries to ensure their client's satisfaction. To be successful in this role you should meet the following requirements: Fluent in a second mainline EU Language such as French, German or Spanish is beneficial. Strong knowledge of local and global cash management and clearing services, products, and techniques. Proven ability in identifying and meeting customer needs through matching a broad range of products and services whilst managing client relationships. Strong range of communication skills, including written, verbal, and the ability to deliver compelling presentations. Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders. Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks. This role is based in Edinburgh with Hybrid working. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Dec 13, 2025
Full time
Benefits As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. We are currently seeking an experienced professional to join our team in the role of Senior Account Manager. Being fluent in a second mainline EU Language such as French, German or Spanish is beneficial. The Senior Account Manager is responsible for the global satisfaction of a portfolio of Global Payment Solutions (GPS) clients. The purpose of this role is to ensure clients receive a superior service experience both locally and globally; to be a client's single point of contact for service for those complex queries that fall beyond basic transactional queries. The Account Manager's portfolio will be a mix of top tier, highly complex clients and complex clients. The Account Manager will be accountable for the overall satisfaction with GPS products and services and support the broadening and deepening of these client relationships to drive commercial outcomes for the GPS business. This includes overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through Client Service Reviews, coordination of a clients global Treasury and Cash Management initiatives and projects, and proactively managing the GPS client relationship on a day-to-day basis. Depending on the complexity and geography of the client this role will either lead the client relationship or play a supporting role on a global squad covering the client. In this role you will: Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain relationships with key influencers in the client's local or regional Treasury and Finance organisation. Be accountable for the identification of opportunities to deliver Client Service excellence locally and regionally; effectively managing any risks and issues. Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients Be the point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements when they are the lead. Provide analysis and recommendations to senior management on client focus, attrition, and engagement. Engage and collaborate cross functionally with various internal partners (Operations, Technology, Sales, and the Relationship Manager) coordinating client interactions and recommendations relating to existing GPS business. Must be flexible and willing to go outside work assignment boundaries to ensure their client's satisfaction. To be successful in this role you should meet the following requirements: Fluent in a second mainline EU Language such as French, German or Spanish is beneficial. Strong knowledge of local and global cash management and clearing services, products, and techniques. Proven ability in identifying and meeting customer needs through matching a broad range of products and services whilst managing client relationships. Strong range of communication skills, including written, verbal, and the ability to deliver compelling presentations. Strong interpersonal skills and ability to interact and build relationships with internal and external stakeholders. Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks. This role is based in Edinburgh with Hybrid working. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Who is HSBC Innovation Banking? HSBC Innovation Banking is the power behind the UK's forward-thinkers, future-makers, and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO typically within the technology and life science sectors. Whether it's comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first-time founders to the funds that back them, and everything in between. We're proud to accelerate growth for our clients, create meaningful connections and communities, and open a world of global opportunity for entrepreneurs and investors alike. Here's to never standing still. Come and join us! The Role Reporting to the Senior Business Risk & Control Manager, the Business Risk Manager, Wholesale Credit Risk, will focus on partnering with the business to actively identify and manage Wholesale Credit Operational Risk. The role will partner with senior business leads in relation to control management and will be expected to collaborate effectively with controls colleagues based in the UK, elsewhere and more broadly HSBC to support and promote excellence in risk management within our first line of defence. The Value You Will Add Reviewing client relationships that meet HSBC Innovation Banking high risk business categories and geographies Supporting all aspects of the Non-Financial Risk Management Framework for the front-line teams to which they are aligned, with a specific focus on WCR. Provide Challenge and support to Senior Stakeholders within front line teams (including Heads of Business Lines) over the effectiveness of their control effectiveness. Deliver all aspects of the Non-Financial Risk Framework and other risk management frameworks, guides and tools. Support on the embedding of the Wholesale Credit Risk (WCR) Risk Taxonomy and Control Library (RTCL) and BAU activity across HSBC Innovation Banking. Being a subject matter expert on WCR and, control and process topics, advising HSBC Innovation Banking Business management and CCO in order that they fulfill their obligations under the financial (as the framework evolves) and NFR framework. Lead work with the 1LoD teams to deliver Risk and Control Assessments (RCAs) for aligned teams. Develop and present summary submissions on wholesale credit risk and controls to HSBC Innovation Banking formal committees. Act as trusted advisor for the 1LoD for their aligned teams on how to manage their non-financial risk and all items related. Undertaking control environment reviews to identify thematic issues and supporting the development of associated remediation plan. Coordinating the Read Across process across HSBC Innovation Banking to ensure the impact, if any, of material non-HSBC Innovation Banking incidents and events is understood. Responsible for the development and analysis of management information providing insights to identify emerging issues that may impact the risk landscape and elevate as appropriate. Work with colleagues exercise controls monitoring over WCR controls. Work with the business to develop and execute control monitoring plans to ensure effective management of the L3 risk type. Execute detailed control activity (e.g. review of applied credit limits) to ensure effective management of WCR. Work with colleagues in the Controls function and the business to assess control adequacy & effectiveness. Drive remediation actions for control deficiencies through risk events and risk issues. Track progress, re perform tests with colleague support and elevate as appropriate. Monitor adherence to risk policies, standards and procedures. Drive appropriate and measured response to Internal Audits and Compliance Monitoring reviews. Provide value add, proactive guidance, support and advice in relation to risk management and control. Provide risk management training as appropriate. You Will Need Solid experience of Wholesale Credit Risk. Knowledge of Corporate Banking products and operations would be a bonus. Good understanding of EUC management frameworks. Significant experience in risk management and reporting with the ability to operate across a broad array of stakeholders. Prior relevant experience in a global financial organisation. Ability to work with operational, functional and change teams to implement risk management solutions in a dynamic environment. An understanding of change frameworks and how risk management can be integrated effectively into change. Where you'll be based: Our home office in Finsbury Square, London. We offer hybrid working to our employees, so you can flex between home and the office, with a current requirement to be in the office 2 days per week. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Dec 13, 2025
Full time
Who is HSBC Innovation Banking? HSBC Innovation Banking is the power behind the UK's forward-thinkers, future-makers, and leap-takers, helping them ignite the bold ideas that reshape our world. We offer flexible banking solutions for start-ups, scale-ups, growth businesses, investors and those working towards IPO typically within the technology and life science sectors. Whether it's comprehensive banking, managing cashflow, plans for buyouts or Strategic Fund Solutions, we power ideas at every stage of their journey. From the first-time founders to the funds that back them, and everything in between. We're proud to accelerate growth for our clients, create meaningful connections and communities, and open a world of global opportunity for entrepreneurs and investors alike. Here's to never standing still. Come and join us! The Role Reporting to the Senior Business Risk & Control Manager, the Business Risk Manager, Wholesale Credit Risk, will focus on partnering with the business to actively identify and manage Wholesale Credit Operational Risk. The role will partner with senior business leads in relation to control management and will be expected to collaborate effectively with controls colleagues based in the UK, elsewhere and more broadly HSBC to support and promote excellence in risk management within our first line of defence. The Value You Will Add Reviewing client relationships that meet HSBC Innovation Banking high risk business categories and geographies Supporting all aspects of the Non-Financial Risk Management Framework for the front-line teams to which they are aligned, with a specific focus on WCR. Provide Challenge and support to Senior Stakeholders within front line teams (including Heads of Business Lines) over the effectiveness of their control effectiveness. Deliver all aspects of the Non-Financial Risk Framework and other risk management frameworks, guides and tools. Support on the embedding of the Wholesale Credit Risk (WCR) Risk Taxonomy and Control Library (RTCL) and BAU activity across HSBC Innovation Banking. Being a subject matter expert on WCR and, control and process topics, advising HSBC Innovation Banking Business management and CCO in order that they fulfill their obligations under the financial (as the framework evolves) and NFR framework. Lead work with the 1LoD teams to deliver Risk and Control Assessments (RCAs) for aligned teams. Develop and present summary submissions on wholesale credit risk and controls to HSBC Innovation Banking formal committees. Act as trusted advisor for the 1LoD for their aligned teams on how to manage their non-financial risk and all items related. Undertaking control environment reviews to identify thematic issues and supporting the development of associated remediation plan. Coordinating the Read Across process across HSBC Innovation Banking to ensure the impact, if any, of material non-HSBC Innovation Banking incidents and events is understood. Responsible for the development and analysis of management information providing insights to identify emerging issues that may impact the risk landscape and elevate as appropriate. Work with colleagues exercise controls monitoring over WCR controls. Work with the business to develop and execute control monitoring plans to ensure effective management of the L3 risk type. Execute detailed control activity (e.g. review of applied credit limits) to ensure effective management of WCR. Work with colleagues in the Controls function and the business to assess control adequacy & effectiveness. Drive remediation actions for control deficiencies through risk events and risk issues. Track progress, re perform tests with colleague support and elevate as appropriate. Monitor adherence to risk policies, standards and procedures. Drive appropriate and measured response to Internal Audits and Compliance Monitoring reviews. Provide value add, proactive guidance, support and advice in relation to risk management and control. Provide risk management training as appropriate. You Will Need Solid experience of Wholesale Credit Risk. Knowledge of Corporate Banking products and operations would be a bonus. Good understanding of EUC management frameworks. Significant experience in risk management and reporting with the ability to operate across a broad array of stakeholders. Prior relevant experience in a global financial organisation. Ability to work with operational, functional and change teams to implement risk management solutions in a dynamic environment. An understanding of change frameworks and how risk management can be integrated effectively into change. Where you'll be based: Our home office in Finsbury Square, London. We offer hybrid working to our employees, so you can flex between home and the office, with a current requirement to be in the office 2 days per week. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom is at the forefront of AI driven customer service, leading the market with Fin by Intercom, the most powerful AI customer service agent, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support. Our mission is to help businesses deliver incredible customer experiences while enabling support teams to work smarter, faster, and more efficiently-all through our seamless platform. More than 25,000 businesses use Intercom to send millions of messages to their customers each month. Our core values drive us: we push boundaries, move with speed and intensity, and consistently deliver outstanding value. If you're eager to grow in a fast paced environment, develop your craft, and be part of a dynamic, collaborative recruiting team, this is the opportunity for you. We are looking for a Technical Sourcer to join our talent acquisition team to help hire the exceptional talent that will power the technology behind Fin. As a Technical Sourcer, you'll play a critical role in fuelling Intercom's innovation by identifying and engaging top tier technical talent across Product Engineering, AI, Machine Learning, and Research. You'll be a strategic partner to our Engineering and TA teams-bringing creativity, rigor, and a deep understanding of the talent landscape to proactively uncover exceptional candidates. If you're passionate about sourcing deeply technical talent, and want to have an impact on one of the fastest growing AI companies in the world, we want to hear from you. What will I be doing? Drive sourcing strategy and execution for highly specialized roles in Product Engineering, AI Engineering, ML Science, and Research. Partner closely with recruiters and hiring managers to deeply understand team needs, technical requirements, and ideal candidate profiles. Proactively identify and engage passive candidates through innovative sourcing methods-including GitHub, Google Scholar, Stack Overflow, arXiv, open source communities, tech events, and bespoke search strategies. Experiment with and implement new sourcing tools, outreach methods, and engagement tactics to increase pipeline quality and diversity. Act as a thought partner within the Talent team-bringing fresh ideas, sharing best practices, and helping elevate our sourcing function. Build and nurture long term relationships with potential candidates, creating a strong talent network for future hiring needs. Contribute to key talent initiatives including diversity sourcing, market mapping, and employer branding campaigns. Maintain high data integrity in our ATS and sourcing tools, leveraging metrics to iterate and improve on sourcing effectiveness. What skills do I need? 3+ years of technical sourcing experience, ideally in high growth, fast paced environments. Proven track record of sourcing for hard to fill roles in engineering, AI, or ML, and engaging deeply technical talent globally. A strategic mindset with a proactive approach to talent discovery-you don't wait for reqs to get started. Expertise in sourcing beyond LinkedIn (e.g. GitHub, Kaggle, open source projects, technical blogs, conferences, custom Boolean strings). Strong communication and storytelling skills-you know how to craft compelling outreach messages that resonate with technical candidates. Ability to manage multiple pipelines and priorities with a focus on quality, speed, and candidate experience. Collaborative and curious-you're eager to learn, share, and contribute to a team oriented environment. Experience with tools like Greenhouse, Ashby, Gem, SeekOut, and other sourcing platforms is a plus. We invest in our people, provide great benefits and create an environment where you can grow, learn, and make an impact. Our team is a community of world class recruiters who support and challenge each other. If you want to take your recruiting career to the next level, this is the place to do it. Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Ready to grow your career? If you're passionate about hiring great talent, learning from an exceptional team, and growing in a fast moving environment, we'd love to hear from you. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Interested in building your career at Intercom? Get future opportunities sent straight to your email.
Dec 13, 2025
Full time
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom is at the forefront of AI driven customer service, leading the market with Fin by Intercom, the most powerful AI customer service agent, and Helpdesk by Intercom, a fully featured AI enhanced helpdesk for human support. Our mission is to help businesses deliver incredible customer experiences while enabling support teams to work smarter, faster, and more efficiently-all through our seamless platform. More than 25,000 businesses use Intercom to send millions of messages to their customers each month. Our core values drive us: we push boundaries, move with speed and intensity, and consistently deliver outstanding value. If you're eager to grow in a fast paced environment, develop your craft, and be part of a dynamic, collaborative recruiting team, this is the opportunity for you. We are looking for a Technical Sourcer to join our talent acquisition team to help hire the exceptional talent that will power the technology behind Fin. As a Technical Sourcer, you'll play a critical role in fuelling Intercom's innovation by identifying and engaging top tier technical talent across Product Engineering, AI, Machine Learning, and Research. You'll be a strategic partner to our Engineering and TA teams-bringing creativity, rigor, and a deep understanding of the talent landscape to proactively uncover exceptional candidates. If you're passionate about sourcing deeply technical talent, and want to have an impact on one of the fastest growing AI companies in the world, we want to hear from you. What will I be doing? Drive sourcing strategy and execution for highly specialized roles in Product Engineering, AI Engineering, ML Science, and Research. Partner closely with recruiters and hiring managers to deeply understand team needs, technical requirements, and ideal candidate profiles. Proactively identify and engage passive candidates through innovative sourcing methods-including GitHub, Google Scholar, Stack Overflow, arXiv, open source communities, tech events, and bespoke search strategies. Experiment with and implement new sourcing tools, outreach methods, and engagement tactics to increase pipeline quality and diversity. Act as a thought partner within the Talent team-bringing fresh ideas, sharing best practices, and helping elevate our sourcing function. Build and nurture long term relationships with potential candidates, creating a strong talent network for future hiring needs. Contribute to key talent initiatives including diversity sourcing, market mapping, and employer branding campaigns. Maintain high data integrity in our ATS and sourcing tools, leveraging metrics to iterate and improve on sourcing effectiveness. What skills do I need? 3+ years of technical sourcing experience, ideally in high growth, fast paced environments. Proven track record of sourcing for hard to fill roles in engineering, AI, or ML, and engaging deeply technical talent globally. A strategic mindset with a proactive approach to talent discovery-you don't wait for reqs to get started. Expertise in sourcing beyond LinkedIn (e.g. GitHub, Kaggle, open source projects, technical blogs, conferences, custom Boolean strings). Strong communication and storytelling skills-you know how to craft compelling outreach messages that resonate with technical candidates. Ability to manage multiple pipelines and priorities with a focus on quality, speed, and candidate experience. Collaborative and curious-you're eager to learn, share, and contribute to a team oriented environment. Experience with tools like Greenhouse, Ashby, Gem, SeekOut, and other sourcing platforms is a plus. We invest in our people, provide great benefits and create an environment where you can grow, learn, and make an impact. Our team is a community of world class recruiters who support and challenge each other. If you want to take your recruiting career to the next level, this is the place to do it. Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Ready to grow your career? If you're passionate about hiring great talent, learning from an exceptional team, and growing in a fast moving environment, we'd love to hear from you. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code. Interested in building your career at Intercom? Get future opportunities sent straight to your email.
Engineering Manager (Industrial Gates and Barriers) £50,000 - £60,000 + Company Van + Progression + Training + Overtime + Enhanced Holidays + Hybrid Chelmsford Are you an experienced engineering supervisor or lead engineer, looking to make a step up in your career and join a growing company who will reinvest in your development and support you to lead a team of engineers? This company are a fast-growing physical security provider who work with the likes of CBRE and Equans, to install and maintain automated gates, barriers, and doors for the public sector. They have installed automated entry systems for clients like The Quadram Institute and Greenpeace, as well as multiple hospitals. On offer is the opportunity to become a vital asset to the senior leadership team. You will be bridging the gap between the sales team and clients to provide technical knowledge and advice on potential projects. They have a highly skilled team of engineers that you will be supervising and leading, to carry out installations across multiple sites around the South East. This role would suit an experienced lead engineer or supervisor in the physical security industry, looking to join a company who provide career growth opportunities and will value your input and interest in developing your skills with training courses. The Role: Lead, motivate, and develop the engineering team to achieve high performance, quality, and safety standards. Work closely with the Helpdesk to optimise scheduling and improve communication between engineers and office teams. Duty Manager (1 in 4 weeks): handle out-of-hours calls remotely, offering technical assistance and authorising engineer callouts when necessary. Act as Lead Engineer on major installations and projects, ensuring work meets technical and safety standards. Ensure all works meet company quality and safety standards. Manage and commission subcontractors for larger projects, ensuring skill alignment and quality delivery. The Person: Proven experience in an engineering leadership or senior supervisory role Strong knowledge of industrial access systems (doors, shutters, gates, barriers) Full UK driving licence If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference Number: BBBH22695c We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. JBRP1_UKTJ
Dec 13, 2025
Full time
Engineering Manager (Industrial Gates and Barriers) £50,000 - £60,000 + Company Van + Progression + Training + Overtime + Enhanced Holidays + Hybrid Chelmsford Are you an experienced engineering supervisor or lead engineer, looking to make a step up in your career and join a growing company who will reinvest in your development and support you to lead a team of engineers? This company are a fast-growing physical security provider who work with the likes of CBRE and Equans, to install and maintain automated gates, barriers, and doors for the public sector. They have installed automated entry systems for clients like The Quadram Institute and Greenpeace, as well as multiple hospitals. On offer is the opportunity to become a vital asset to the senior leadership team. You will be bridging the gap between the sales team and clients to provide technical knowledge and advice on potential projects. They have a highly skilled team of engineers that you will be supervising and leading, to carry out installations across multiple sites around the South East. This role would suit an experienced lead engineer or supervisor in the physical security industry, looking to join a company who provide career growth opportunities and will value your input and interest in developing your skills with training courses. The Role: Lead, motivate, and develop the engineering team to achieve high performance, quality, and safety standards. Work closely with the Helpdesk to optimise scheduling and improve communication between engineers and office teams. Duty Manager (1 in 4 weeks): handle out-of-hours calls remotely, offering technical assistance and authorising engineer callouts when necessary. Act as Lead Engineer on major installations and projects, ensuring work meets technical and safety standards. Ensure all works meet company quality and safety standards. Manage and commission subcontractors for larger projects, ensuring skill alignment and quality delivery. The Person: Proven experience in an engineering leadership or senior supervisory role Strong knowledge of industrial access systems (doors, shutters, gates, barriers) Full UK driving licence If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference Number: BBBH22695c We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. JBRP1_UKTJ
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages. We are currently seeking an experienced individual to join this team in the role of GPS Global Liabilities Manager. The purpose of this Global Liabilities Management role is to support the effective execution of GPS liabilities strategy and enhancing the bank's deposit portfolio performance in client and regulatory centric manner. This role focuses on driving sustainable deposit growth, margin improvement and operational efficiency through data-driven insights, pricing optimization and client-focused strategies. The successful candidate will work closely with Product, Finance, Treasury and Relationship Management Teams to develop tactical and strategic initiatives to support bank overall liquidity and profitability objectives. In this role, you will: Support Global Head of Liabilities Management to drive operational efficiency and effectiveness of Liability management reviews and processes Analyse Deposit portfolios to identify trends, opportunities and risks in client behaviour and pricing Develop and implement pricing strategies that optimise yield while maintaining client competitiveness Support the design and execution of Deposit Optimisation frameworks across business segments Develop and maintain financial models and analytics to support decision making and strategic planning Partner with relationship managers and treasury teams to align deposit strategies with funding and liquidity objectives Monitor competitor activity and market dynamics to inform pricing recommendations Contribute to initiatives aimed at improving operational efficiency and effectiveness within deposit management. Liaise with internal stakeholders e.g. Treasury/ Finance/ Regions to drive Deposits Profitability and Optimisation Partner with Treasury to assure the optimal hedging strategies, effective Fund Transfer Pricing processes and support entity balance sheet needs and GPS growth strategies Enhance the monthly balance sheet forecasting and annual planning cycle process in cooperation with Finance and Regions Support delivery of GPS liquidity inputs, updates and global responses to senior management To be successful in this role you should meet the following requirements: Proficiency in Data Analytics, Finance, Economics or related fields Proven experience in banking preferably within Transactional Banking, Treasury or Finance Strong analytical and quantitative skills with proven experience in financial modelling and analysis Proficiency in data analysis tools: Python, SQL, Tableau, Power BI Understanding of Liquidity management, balance sheet dynamics and bank funding principles is a beneficial Experience with Deposit pricing frameworks and client profitability analysis is highly desirable Effective communication skills, capable of creating concise and impactful analyses and presentations tailored to senior audience. Excellent stakeholder management and communication skills, with ability to translate data insights into actionable recommendations This is a hybrid role based in London. Continue to grow with our internal opportunities. We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential - regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you. HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk:
Dec 12, 2025
Full time
As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages. We are currently seeking an experienced individual to join this team in the role of GPS Global Liabilities Manager. The purpose of this Global Liabilities Management role is to support the effective execution of GPS liabilities strategy and enhancing the bank's deposit portfolio performance in client and regulatory centric manner. This role focuses on driving sustainable deposit growth, margin improvement and operational efficiency through data-driven insights, pricing optimization and client-focused strategies. The successful candidate will work closely with Product, Finance, Treasury and Relationship Management Teams to develop tactical and strategic initiatives to support bank overall liquidity and profitability objectives. In this role, you will: Support Global Head of Liabilities Management to drive operational efficiency and effectiveness of Liability management reviews and processes Analyse Deposit portfolios to identify trends, opportunities and risks in client behaviour and pricing Develop and implement pricing strategies that optimise yield while maintaining client competitiveness Support the design and execution of Deposit Optimisation frameworks across business segments Develop and maintain financial models and analytics to support decision making and strategic planning Partner with relationship managers and treasury teams to align deposit strategies with funding and liquidity objectives Monitor competitor activity and market dynamics to inform pricing recommendations Contribute to initiatives aimed at improving operational efficiency and effectiveness within deposit management. Liaise with internal stakeholders e.g. Treasury/ Finance/ Regions to drive Deposits Profitability and Optimisation Partner with Treasury to assure the optimal hedging strategies, effective Fund Transfer Pricing processes and support entity balance sheet needs and GPS growth strategies Enhance the monthly balance sheet forecasting and annual planning cycle process in cooperation with Finance and Regions Support delivery of GPS liquidity inputs, updates and global responses to senior management To be successful in this role you should meet the following requirements: Proficiency in Data Analytics, Finance, Economics or related fields Proven experience in banking preferably within Transactional Banking, Treasury or Finance Strong analytical and quantitative skills with proven experience in financial modelling and analysis Proficiency in data analysis tools: Python, SQL, Tableau, Power BI Understanding of Liquidity management, balance sheet dynamics and bank funding principles is a beneficial Experience with Deposit pricing frameworks and client profitability analysis is highly desirable Effective communication skills, capable of creating concise and impactful analyses and presentations tailored to senior audience. Excellent stakeholder management and communication skills, with ability to translate data insights into actionable recommendations This is a hybrid role based in London. Continue to grow with our internal opportunities. We believe that being open to a range of perspectives and cultures is vital for our business. We work hard to ensure our diverse and inclusive workplace reflects the communities we serve. We want everyone to achieve their potential - regardless of their gender, ethnicity, disability, religion, sexual orientation or age. If you have a different way of seeing the world, we are interested in hearing from you. HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. Ifyouhaveaneedthatrequiresaccommodationsor changes duringtherecruitmentprocess, please get in touch with our Recruitment Helpdesk:
HSBC Corporate and Institutional Banking is a markets led, financing focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. The Senior Manager, Sustainability Propositions will sit within the Sustainable Finance and Transition team within Global Corporate and Institutional Banking (CIB). This role will help shape and deliver sustainability propositions through developing new ESG Features, collaborating with third parties, and engaging with client, product and front line teams. The holder will work across multiple markets and segments to identify and drive both commercial outcomes and sustainable impact. HSBC aspires to become the leading Corporate and Institutional Bank (CIB) globally by leveraging our strengths and driving new growth for sustained success. A key focus is sustainability, particularly the transition to net zero, which serves as a significant revenue driver. The Sustainable Finance and Transition (SF&T) team is responsible for capitalising on these commercial opportunities through delivering across three reinforcing strategic drivers: Leading Bank for fast growing transition ecosystems, with a focus on clean power, electrification of transport, data centres and AI Strategic transition partner for all our clients, enabling investment in innovation and opportunity, across sectors and their value chains Bank of choice to catalise emerging climate tech, from international expansion to first of a kind infrastructure projects The ideal candidate will bring frontline, structuring or product experience in corporate banking, the ability to manage complex stakeholder networks and a deep understanding of CIB financing products and sustainable finance. Responsibilities Identify and assess opportunities to integrate Sustainability across the bank's products and services (eg, Credit & Lending, Trade Finance, Payments & Liquidity, Capital Markets) Develop and refine new propositions and commercial opportunities which support clients' sustainability transition and CIB revenue growth Work collaboratively with product, sustainability, and coverage teams to structure financial propositions, ensuring alignment with business strategy and client needs Train and upskill colleagues to develop frontline toolkits, factsheets and other material to support proposition penetration / scaling Monitor sustainability and market trends, translating external insights into actionable recommendations for new propositions and client engagement Build & maintain strong relationships across multiple internal teams & across markets, ensuring alignment & collaboration across initiatives Establish effective collaborative relations with external organisations, including clients, climate technology solutions and ecosystem partners BAU management of existing Sustainability Features, identifying enhancements and client opportunities whilst ensuring appropriate governance, risk management & compliance processes are followed Influence & engage senior stakeholders to secure buy in for new initiatives & propositions. Role Requirements Excellent understanding of the Group and CIB business Strong experience in Sustainability or Sustainable Finance Strong commercial acumen and knowledge of banking products and services including Lending, Trade Finance, Transaction Banking or Structured Finance. Frontline / Banking experience is beneficial Strong data & analytical skills Experienced at informing proposition development Excellent interpersonal and communication skills with proven ability to communicate effectively and confidently at senior levels of management. Comfortable managing a range of initiatives and objectives, interacting with multiple teams and stakeholders of different levels, cultures, and operating models. Comfortable navigating ambiguity, adapting to changing priorities, working in a dynamic environment and getting things done. Strategic & commercial mindset with the ability to identify & translate market insights into actionable business solutions. Previous experience of working at both Group and business or regional/ market level is desirable to be able to navigate the different perspectives and demands HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk: Email: Telephone: . You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct. Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
Dec 12, 2025
Full time
HSBC Corporate and Institutional Banking is a markets led, financing focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking. The Senior Manager, Sustainability Propositions will sit within the Sustainable Finance and Transition team within Global Corporate and Institutional Banking (CIB). This role will help shape and deliver sustainability propositions through developing new ESG Features, collaborating with third parties, and engaging with client, product and front line teams. The holder will work across multiple markets and segments to identify and drive both commercial outcomes and sustainable impact. HSBC aspires to become the leading Corporate and Institutional Bank (CIB) globally by leveraging our strengths and driving new growth for sustained success. A key focus is sustainability, particularly the transition to net zero, which serves as a significant revenue driver. The Sustainable Finance and Transition (SF&T) team is responsible for capitalising on these commercial opportunities through delivering across three reinforcing strategic drivers: Leading Bank for fast growing transition ecosystems, with a focus on clean power, electrification of transport, data centres and AI Strategic transition partner for all our clients, enabling investment in innovation and opportunity, across sectors and their value chains Bank of choice to catalise emerging climate tech, from international expansion to first of a kind infrastructure projects The ideal candidate will bring frontline, structuring or product experience in corporate banking, the ability to manage complex stakeholder networks and a deep understanding of CIB financing products and sustainable finance. Responsibilities Identify and assess opportunities to integrate Sustainability across the bank's products and services (eg, Credit & Lending, Trade Finance, Payments & Liquidity, Capital Markets) Develop and refine new propositions and commercial opportunities which support clients' sustainability transition and CIB revenue growth Work collaboratively with product, sustainability, and coverage teams to structure financial propositions, ensuring alignment with business strategy and client needs Train and upskill colleagues to develop frontline toolkits, factsheets and other material to support proposition penetration / scaling Monitor sustainability and market trends, translating external insights into actionable recommendations for new propositions and client engagement Build & maintain strong relationships across multiple internal teams & across markets, ensuring alignment & collaboration across initiatives Establish effective collaborative relations with external organisations, including clients, climate technology solutions and ecosystem partners BAU management of existing Sustainability Features, identifying enhancements and client opportunities whilst ensuring appropriate governance, risk management & compliance processes are followed Influence & engage senior stakeholders to secure buy in for new initiatives & propositions. Role Requirements Excellent understanding of the Group and CIB business Strong experience in Sustainability or Sustainable Finance Strong commercial acumen and knowledge of banking products and services including Lending, Trade Finance, Transaction Banking or Structured Finance. Frontline / Banking experience is beneficial Strong data & analytical skills Experienced at informing proposition development Excellent interpersonal and communication skills with proven ability to communicate effectively and confidently at senior levels of management. Comfortable managing a range of initiatives and objectives, interacting with multiple teams and stakeholders of different levels, cultures, and operating models. Comfortable navigating ambiguity, adapting to changing priorities, working in a dynamic environment and getting things done. Strategic & commercial mindset with the ability to identify & translate market insights into actionable business solutions. Previous experience of working at both Group and business or regional/ market level is desirable to be able to navigate the different perspectives and demands HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk: Email: Telephone: . You can find out more about the recruitment journey and what to expect by viewing our Recruitment Process FAQs in HR Direct. Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
Associate Director - Exchange and Clearing Broker Manager Overview Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. About the Team The Trading Facilities CCP Management (TFCM) team has been created to recognize the interconnected nature of the execution and clearing landscape across all asset classes. The purpose of this centralised team is to provide consistent global oversight and governance across all intermediaries related to trade execution and clearing, encompassing Trading Facilities (Brokers, Trade Venues, Exchanges), Clearing Brokers and Central Counterparties (CCPs). The team provides a holistic view of the risks towards these critical intermediaries, whilst optimising the business operating model. Role Purpose The primary purpose of this role is to act as the global lead for Clearing Broker risk oversight and governance. The main focus is assisting the Head of TFCM in managing Clearing Brokers, developing a global framework for exchanges and enhancing the continuous monitoring process. Why HSBC? As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Conduct regular due diligence reviews of all Clearing Brokers that are used to access CCPs, including documentation review and peer comparisons and follow up with Clearing Brokers regarding the findings and conclusions of due diligence reviews; document actions taken and follow up requirements. Create an approved benchmarking process, ensuring due diligence reviews are consistent and provide key inputs to individual credit assessments for Clearing Brokers, including credit limit proposals, based on due diligence results and risk appetite. Enhance Clearing Broker governance, feeding into the Global Clearing Steering Committee and build a centralised exchange oversight model including commercial strategy. Enhance exchange governance, feeding into the Global Trading Facilities Forum whilst developing an operating model and workflow from initial assessment to informing business of the required changes. Create dashboards to help support tracking of MI through metrics such as KPI/KRIs and be the interface with Business Heads and COOs across all asset classes globally to understand trade execution arrangements. To be successful in this role you should meet the following requirements: Strong understanding of risk management principles, regulatory requirements and industry standards within global markets with excellent governance and oversight skills and experience developing and implementing policies and procedures. In-depth understanding of global markets products such as equities/derivatives, and/or FX in addition to a background in 1st/2nd line risk management is paramount. Knowledge of Central Counterparties and the centrally cleared financial market in addition to an understanding of exchange operations and knowledge of trade execution and market microstructure is highly advantageous. Strong interpersonal skills and the ability to work well within a small team, with excellent communication skills, both verbal and written, are essential, as is the ability to confidently deal with senior individuals and translate complex information into simple terms. Sound analytical skills are essential, coupled with the ability to demonstrate forward thinking and the confidence to use strong judgmental skills to identify and resolve problems whilst maintaining budgets, time scales and quality of output. This role is based in London. Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk. Recruitment Helpdesk Email: Telephone:
Dec 12, 2025
Full time
Associate Director - Exchange and Clearing Broker Manager Overview Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. About the Team The Trading Facilities CCP Management (TFCM) team has been created to recognize the interconnected nature of the execution and clearing landscape across all asset classes. The purpose of this centralised team is to provide consistent global oversight and governance across all intermediaries related to trade execution and clearing, encompassing Trading Facilities (Brokers, Trade Venues, Exchanges), Clearing Brokers and Central Counterparties (CCPs). The team provides a holistic view of the risks towards these critical intermediaries, whilst optimising the business operating model. Role Purpose The primary purpose of this role is to act as the global lead for Clearing Broker risk oversight and governance. The main focus is assisting the Head of TFCM in managing Clearing Brokers, developing a global framework for exchanges and enhancing the continuous monitoring process. Why HSBC? As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Conduct regular due diligence reviews of all Clearing Brokers that are used to access CCPs, including documentation review and peer comparisons and follow up with Clearing Brokers regarding the findings and conclusions of due diligence reviews; document actions taken and follow up requirements. Create an approved benchmarking process, ensuring due diligence reviews are consistent and provide key inputs to individual credit assessments for Clearing Brokers, including credit limit proposals, based on due diligence results and risk appetite. Enhance Clearing Broker governance, feeding into the Global Clearing Steering Committee and build a centralised exchange oversight model including commercial strategy. Enhance exchange governance, feeding into the Global Trading Facilities Forum whilst developing an operating model and workflow from initial assessment to informing business of the required changes. Create dashboards to help support tracking of MI through metrics such as KPI/KRIs and be the interface with Business Heads and COOs across all asset classes globally to understand trade execution arrangements. To be successful in this role you should meet the following requirements: Strong understanding of risk management principles, regulatory requirements and industry standards within global markets with excellent governance and oversight skills and experience developing and implementing policies and procedures. In-depth understanding of global markets products such as equities/derivatives, and/or FX in addition to a background in 1st/2nd line risk management is paramount. Knowledge of Central Counterparties and the centrally cleared financial market in addition to an understanding of exchange operations and knowledge of trade execution and market microstructure is highly advantageous. Strong interpersonal skills and the ability to work well within a small team, with excellent communication skills, both verbal and written, are essential, as is the ability to confidently deal with senior individuals and translate complex information into simple terms. Sound analytical skills are essential, coupled with the ability to demonstrate forward thinking and the confidence to use strong judgmental skills to identify and resolve problems whilst maintaining budgets, time scales and quality of output. This role is based in London. Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk. Recruitment Helpdesk Email: Telephone:
If you're looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. An opportunity has arisen for an Operational Readiness Manager within the Customer Support Strategic Services team, part of the HSBC UK Chief Operating Office. This role is a key enabler in delivering operational change initiatives that protect our customers, support regulatory compliance, and drive forward our strategic priorities across Simple & Agile, Customer and Growth. You'll be part of a team led by the Senior Manager for Customer Support Operational Readiness, working under the leadership of an Operational Readiness Department Manager. This role will work collaboratively across the wider Customer Support function, which supports several operational teams, including: Supported Banking Operations Vulnerability Oversight Escalated Complaints Financial Crime Operations (FCO) Underwriting Services (UWS) Financial Support Team (FST) A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages. In this role you will: Own and deliver end-to-end operational readiness initiatives - regulatory, policy, or strategic in nature. Complete robust operational impact assessments to inform delivery scope and risk management. Develop and maintain project plans, setting clear milestones and tracking progress. Collaborate with key stakeholders across Customer Support and supporting functions. Identify and manage risks, issues, and dependencies to support successful deployment. Re-write or update operational procedures and translate complex policies, regulations, and FIMs into frontline guidance. Liaise with support team such as Learning & Capability, Analytics, Cost Management teams to support learning, data insights, and measurement of success. Contribute to funding requests and business case development where required. Lead cross-functional working groups to support initiative delivery and engagement. Provide clear, concise updates and escalate key risks or blockers at governance forums. Conduct thorough post-implementation reviews to capture lessons learned and confirm benefit realisation. To be successful in this role you should meet the following requirements: Experience in managing or delivering operational change within a complex service or operational environment. Financial Crime Risk, Financial Crime Operations experience or Underwriting experience would be beneficial. Strong negotiation and influencing skills with the ability to drive alignment and secure stakeholder buy-in. Excellent written and verbal communication skills, confident in engaging a range of audiences including senior stakeholders. Strong planning and organisational skills with the ability to manage multiple priorities and deadlines. Comfortable leading working groups and presenting updates, risks, and recommendations in governance settings. Ability to interpret and translate regulatory or strategic direction into practical operational solutions. Demonstrated experience in risk and issue management, change control, and project delivery. A proactive, solution-focused approach and a strong sense of accountability. This role can be based in Birmingham, Swansea, Edinburgh, Hamilton, Sheffield or Leeds. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Dec 12, 2025
Full time
If you're looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further. An opportunity has arisen for an Operational Readiness Manager within the Customer Support Strategic Services team, part of the HSBC UK Chief Operating Office. This role is a key enabler in delivering operational change initiatives that protect our customers, support regulatory compliance, and drive forward our strategic priorities across Simple & Agile, Customer and Growth. You'll be part of a team led by the Senior Manager for Customer Support Operational Readiness, working under the leadership of an Operational Readiness Department Manager. This role will work collaboratively across the wider Customer Support function, which supports several operational teams, including: Supported Banking Operations Vulnerability Oversight Escalated Complaints Financial Crime Operations (FCO) Underwriting Services (UWS) Financial Support Team (FST) A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages. In this role you will: Own and deliver end-to-end operational readiness initiatives - regulatory, policy, or strategic in nature. Complete robust operational impact assessments to inform delivery scope and risk management. Develop and maintain project plans, setting clear milestones and tracking progress. Collaborate with key stakeholders across Customer Support and supporting functions. Identify and manage risks, issues, and dependencies to support successful deployment. Re-write or update operational procedures and translate complex policies, regulations, and FIMs into frontline guidance. Liaise with support team such as Learning & Capability, Analytics, Cost Management teams to support learning, data insights, and measurement of success. Contribute to funding requests and business case development where required. Lead cross-functional working groups to support initiative delivery and engagement. Provide clear, concise updates and escalate key risks or blockers at governance forums. Conduct thorough post-implementation reviews to capture lessons learned and confirm benefit realisation. To be successful in this role you should meet the following requirements: Experience in managing or delivering operational change within a complex service or operational environment. Financial Crime Risk, Financial Crime Operations experience or Underwriting experience would be beneficial. Strong negotiation and influencing skills with the ability to drive alignment and secure stakeholder buy-in. Excellent written and verbal communication skills, confident in engaging a range of audiences including senior stakeholders. Strong planning and organisational skills with the ability to manage multiple priorities and deadlines. Comfortable leading working groups and presenting updates, risks, and recommendations in governance settings. Ability to interpret and translate regulatory or strategic direction into practical operational solutions. Demonstrated experience in risk and issue management, change control, and project delivery. A proactive, solution-focused approach and a strong sense of accountability. This role can be based in Birmingham, Swansea, Edinburgh, Hamilton, Sheffield or Leeds. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
