Lendable Ltd
About the role About the role: As a Fraud & Disputes Specialist, you'll be at the forefront of protecting our credit card customers and business from financial crime, playing a vital role in our Fraud and Financial Crime Team. You'll have end-to-end ownership of complex investigations, making a direct impact on customer experience, and the effectiveness of our UK & US card products. Key Responsibilities: End-to-End Case Ownership: Investigate and resolve complex third-party credit card fraud, consumer card disputes (including Section 75 claims), and chargebacks, ensuring meticulous accuracy and compliance with Mastercard guidelines. Customer-Centric Resolution: Communicate empathetically and clearly with customers throughout the process, managing challenging scenarios like account takeovers and scams with professionalism and sound judgment. Operational Excellence & Digital Adoption: Execute structured processes using our digital systems, proactively identifying trends and suggesting improvements to controls, workflows, and automation opportunities. You'll be a champion for new technologies, helping us work smarter and faster. Continuous Learning: Stay ahead of emerging fraud typologies, regulatory changes, and new operational tools, sharing your expertise and contributing to a collaborative, improvement-focused team environment. Your Experience & Skills: Essential: Prior experience working with credit or debit card fraud, disputes, or chargebacks. Advantageous: Good working knowledge of scheme rules (especially Mastercard) and relevant regulatory standards in the UK and/or USA. Ability to confidently navigate and resolve complex customer scenarios with empathy and professionalism. Strong organisational and prioritisation skills, thriving in a fast-paced and change-driven environment. Digitally savvy and eager to embrace automation and new technologies. Detail-oriented and process-driven, with a knack for spotting inefficiencies and suggesting practical improvements. Excellent written and verbal English communication skills. Your Profile & Approach: Customer-Focused: Deeply committed to customer protection and delivering positive outcomes. Accountable: Takes personal ownership for every case and champions process enhancements. Proactive & Solutions-Oriented: Open to new approaches, including automation and digital transformation. Constructive & Collaborative: Eager to identify better ways of working and contribute to a supportive team culture. Maintains the highest standards of confidentiality, integrity, and compliance. Interview Process: 1. Initial call with the People team2. Interview and assessment with the Fraud & Disputes Manager3. Interview with the Head of Fraud and Financial Crime The opportunity to scale up one of the world's most successful fintech companies Best-in-class compensation, including equity You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas Our in-house chefs prepare fresh, healthy lunches in the office every Tuesday-Thursday We care for our Lendies' well-being both physically and mentally, so we offer coverage when it comes to private health insurance We're an equal opportunity employer and are keen to make Lendable the most inclusive and open workspace in London
About the role About the role: As a Fraud & Disputes Specialist, you'll be at the forefront of protecting our credit card customers and business from financial crime, playing a vital role in our Fraud and Financial Crime Team. You'll have end-to-end ownership of complex investigations, making a direct impact on customer experience, and the effectiveness of our UK & US card products. Key Responsibilities: End-to-End Case Ownership: Investigate and resolve complex third-party credit card fraud, consumer card disputes (including Section 75 claims), and chargebacks, ensuring meticulous accuracy and compliance with Mastercard guidelines. Customer-Centric Resolution: Communicate empathetically and clearly with customers throughout the process, managing challenging scenarios like account takeovers and scams with professionalism and sound judgment. Operational Excellence & Digital Adoption: Execute structured processes using our digital systems, proactively identifying trends and suggesting improvements to controls, workflows, and automation opportunities. You'll be a champion for new technologies, helping us work smarter and faster. Continuous Learning: Stay ahead of emerging fraud typologies, regulatory changes, and new operational tools, sharing your expertise and contributing to a collaborative, improvement-focused team environment. Your Experience & Skills: Essential: Prior experience working with credit or debit card fraud, disputes, or chargebacks. Advantageous: Good working knowledge of scheme rules (especially Mastercard) and relevant regulatory standards in the UK and/or USA. Ability to confidently navigate and resolve complex customer scenarios with empathy and professionalism. Strong organisational and prioritisation skills, thriving in a fast-paced and change-driven environment. Digitally savvy and eager to embrace automation and new technologies. Detail-oriented and process-driven, with a knack for spotting inefficiencies and suggesting practical improvements. Excellent written and verbal English communication skills. Your Profile & Approach: Customer-Focused: Deeply committed to customer protection and delivering positive outcomes. Accountable: Takes personal ownership for every case and champions process enhancements. Proactive & Solutions-Oriented: Open to new approaches, including automation and digital transformation. Constructive & Collaborative: Eager to identify better ways of working and contribute to a supportive team culture. Maintains the highest standards of confidentiality, integrity, and compliance. Interview Process: 1. Initial call with the People team2. Interview and assessment with the Fraud & Disputes Manager3. Interview with the Head of Fraud and Financial Crime The opportunity to scale up one of the world's most successful fintech companies Best-in-class compensation, including equity You can work from home every Monday and Friday if you wish - on the other days we all come together IRL to be together, build and exchange ideas Our in-house chefs prepare fresh, healthy lunches in the office every Tuesday-Thursday We care for our Lendies' well-being both physically and mentally, so we offer coverage when it comes to private health insurance We're an equal opportunity employer and are keen to make Lendable the most inclusive and open workspace in London
Runa LLC
Money Laundering Reporting Officer (MLRO) Senior Compliance Manager & Money Laundering Risk Officer Runa is pioneering a first-of-its-kind payment rail that enables the seamless, global money movement at scale. Legacy banking and payment infrastructure struggles to support the demands of today's low-volume, high-velocity payouts, leading to inefficiencies in global payouts. Businesses worldwide send over $20 trillion annually in rewards, remittances, and disbursements often incurring costs of up to 50% per transaction and subjecting recipients to lengthy delays. Runa transforms this landscape by providing a new digital payments infrastructure that empowers businesses to send digital money instantly and cost free to anyone, anywhere. The Runa API empowers thousands of businesses to make payments to 5 billion+ consumers in 190+ countries instantly to cards, wallets, bank accounts and gift cards. Leading companies such as Sodexo, TopCashback, Perkbox, Sweatcoin, Coinbase, and Globetopper rely on Runa to facilitate instant, flexible global payouts to tens of millions of consumers. The Role As Runa's MLRO (Senior Compliance Manager & Money Laundering Risk Officer), you will own our financial crime strategy and oversee the broader compliance framework that underpins our global payout infrastructure. You'll act as the key regulatory senior manager responsible for money laundering risk oversight, reporting, and governance, operating as the central point of accountability for the FCA and our banking partners. This is both a strategic and hands on role. You'll design and enhance AML, sanctions, fraud, ABC and financial crime frameworks, partner deeply with Product, Engineering, Data, Treasury and Operations, and ensure that robust, risk based controls are seamlessly embedded across Runa's transaction heavy environment. You'll thrive in ambiguity, enjoy solving complex regulatory and operational challenges, and bring a pragmatic, commercially minded approach to compliance that scales with the pace of innovation. What Excites You Acting as Runa's registered MLRO, owning all financial crime and AML responsibilities. Designing and continuously enhancing AML, sanctions, fraud, ABC and broader compliance frameworks that support scalable, global growth. Partnering with Product, Engineering and Data to embed automated, risk based controls into onboarding, payout flows and transaction monitoring systems. Using data to identify emerging risks, trends and control gaps, and driving end to end remediation. Leading investigations, high risk escal and SAR decisioning with clarity and sound judgement. Serving as the main point of contact for regulators, auditors and banking partners. Coaching Runa teams on compliance topics and strengthening our culture of risk awareness and operational excellence. Building a Compliance function that scales with new products, markets and regulatory obligations. What Excites Us Significant experience in AML, financial crime and regulatory compliance within regulated financial services, payments or fintech. Experience as an MLRO, Deputy MLRO or equivalent senior financial crime leader, or readiness to step into FCA regulated responsibility. Deep knowledge of UK AML regulations, sanctions, fraud risk and payment/e money regulatory requirements. Experience working with high velocity, transaction heavy products such as payouts, acquiring, prepaid, gaming/gambling or digital wallets. Strong analytical skills and comfort working with transaction data, monitoring rules and financial crime metrics. A pragmatic, solutions oriented approach, balancing regulatory expectations with operational feasibility. Exceptional communication skills and confidence engaging with regulators, auditors and senior stakeholders. The ability to manage complexity, prioritise effectively and operate independently in a fast moving environment. What's in it for you We have a hybrid structure with the requirement of 2 days a week at our London Office (Shoreditch) £1,000 annual L&D allowance to invest in mastering your craft, including accredited studies. Plus 5 L&D days per year 25 days holiday + public holidays Runa Reset Days - Runa closes on the first Friday of each quarter for a well deserved, Reset Day ️ Summer Hours - In the month of August, we log off at 3pm on Fridays. ️ Work from anywhere for up to 45 calendar days a year Participation in the Employee Options pool giving you ownership in Runa Private Medical + Dental Health Insurance with Bupa Enhanced parental leave for all new parents, up to 16 weeks full pay We are currently working towards salary transparency however we are not there just yet so our talent team will discuss this during the initial call to ensure that the right expectations are given. The Interview Process ️ Talent Screen - Talent Partner ️ Hiring Manager Interview Task/Scenario Interview - Cross functional Panel Cross functional Interview - Cross functional Panel Values Interview - Leadership Team Diversity and Inclusion We are committed to providing a hiring and working experience in which all people feel they are equally respected and valued regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Money Laundering Reporting Officer (MLRO) Senior Compliance Manager & Money Laundering Risk Officer Runa is pioneering a first-of-its-kind payment rail that enables the seamless, global money movement at scale. Legacy banking and payment infrastructure struggles to support the demands of today's low-volume, high-velocity payouts, leading to inefficiencies in global payouts. Businesses worldwide send over $20 trillion annually in rewards, remittances, and disbursements often incurring costs of up to 50% per transaction and subjecting recipients to lengthy delays. Runa transforms this landscape by providing a new digital payments infrastructure that empowers businesses to send digital money instantly and cost free to anyone, anywhere. The Runa API empowers thousands of businesses to make payments to 5 billion+ consumers in 190+ countries instantly to cards, wallets, bank accounts and gift cards. Leading companies such as Sodexo, TopCashback, Perkbox, Sweatcoin, Coinbase, and Globetopper rely on Runa to facilitate instant, flexible global payouts to tens of millions of consumers. The Role As Runa's MLRO (Senior Compliance Manager & Money Laundering Risk Officer), you will own our financial crime strategy and oversee the broader compliance framework that underpins our global payout infrastructure. You'll act as the key regulatory senior manager responsible for money laundering risk oversight, reporting, and governance, operating as the central point of accountability for the FCA and our banking partners. This is both a strategic and hands on role. You'll design and enhance AML, sanctions, fraud, ABC and financial crime frameworks, partner deeply with Product, Engineering, Data, Treasury and Operations, and ensure that robust, risk based controls are seamlessly embedded across Runa's transaction heavy environment. You'll thrive in ambiguity, enjoy solving complex regulatory and operational challenges, and bring a pragmatic, commercially minded approach to compliance that scales with the pace of innovation. What Excites You Acting as Runa's registered MLRO, owning all financial crime and AML responsibilities. Designing and continuously enhancing AML, sanctions, fraud, ABC and broader compliance frameworks that support scalable, global growth. Partnering with Product, Engineering and Data to embed automated, risk based controls into onboarding, payout flows and transaction monitoring systems. Using data to identify emerging risks, trends and control gaps, and driving end to end remediation. Leading investigations, high risk escal and SAR decisioning with clarity and sound judgement. Serving as the main point of contact for regulators, auditors and banking partners. Coaching Runa teams on compliance topics and strengthening our culture of risk awareness and operational excellence. Building a Compliance function that scales with new products, markets and regulatory obligations. What Excites Us Significant experience in AML, financial crime and regulatory compliance within regulated financial services, payments or fintech. Experience as an MLRO, Deputy MLRO or equivalent senior financial crime leader, or readiness to step into FCA regulated responsibility. Deep knowledge of UK AML regulations, sanctions, fraud risk and payment/e money regulatory requirements. Experience working with high velocity, transaction heavy products such as payouts, acquiring, prepaid, gaming/gambling or digital wallets. Strong analytical skills and comfort working with transaction data, monitoring rules and financial crime metrics. A pragmatic, solutions oriented approach, balancing regulatory expectations with operational feasibility. Exceptional communication skills and confidence engaging with regulators, auditors and senior stakeholders. The ability to manage complexity, prioritise effectively and operate independently in a fast moving environment. What's in it for you We have a hybrid structure with the requirement of 2 days a week at our London Office (Shoreditch) £1,000 annual L&D allowance to invest in mastering your craft, including accredited studies. Plus 5 L&D days per year 25 days holiday + public holidays Runa Reset Days - Runa closes on the first Friday of each quarter for a well deserved, Reset Day ️ Summer Hours - In the month of August, we log off at 3pm on Fridays. ️ Work from anywhere for up to 45 calendar days a year Participation in the Employee Options pool giving you ownership in Runa Private Medical + Dental Health Insurance with Bupa Enhanced parental leave for all new parents, up to 16 weeks full pay We are currently working towards salary transparency however we are not there just yet so our talent team will discuss this during the initial call to ensure that the right expectations are given. The Interview Process ️ Talent Screen - Talent Partner ️ Hiring Manager Interview Task/Scenario Interview - Cross functional Panel Cross functional Interview - Cross functional Panel Values Interview - Leadership Team Diversity and Inclusion We are committed to providing a hiring and working experience in which all people feel they are equally respected and valued regardless of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.