About Iru Iru is the AI-powered security & IT platform used by the world's fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation-collapsing the stack and giving IT & security time and control back. Iru is backed by some of the smartest investors in tech-General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes' America's Best Startup Employers 2025 list for employee engagement and satisfaction. The Opportunity As a Customer Success Manager at Iru, you will be responsible for ensuring our customers achieve measurable success with our platform. As a trusted advisor with deep product knowledge and empathy, you will help customers align their business goals with Iru's unified, AI-powered platform that brings together UEM, EDR, Vulnerability Management, Compliance Automation, and Workforce Identity into a single, orchestrated system. You will lead onboarding and enablement programs, guide end user adoption, and run strategic business reviews that demonstrate value and impact. Acting as the voice of the customer, you will partner cross functionally with Sales, Product, and Support to drive continuous improvement and ensure every customer gains time, control, and confidence in how they manage and secure their users, apps, and devices. Success in this role means consistently driving retention, uncovering expansion opportunities, and turning customers into advocates for Iru's mission to simplify and unify the modern enterprise IT and security experience. Please note that this is a fully onsite position in our London office. What You'll Do Communicate efficiently and effectively with our customers - we primarily communicate via chat and email, but you'll also have video conferences when the need arises Use a consultative-like approach to drive ROI, retention, expansion, and high product usage across a portfolio of 150+ customers Develop and enact a custom plan for each customer's onboarding, expansion, and renewal goals Lead end user training, conduct executive business reviews, and proactively monitor and drive product usage to ensure the customer is maximizing value Communicate new use cases and features/functionality that will enhance the customer's workflow and drive organizational product adoption Passionate about the customer experience and skilled in translating customer feedback into product requests Work cross functionally with strategic and technical colleagues to accomplish customer goals Provide recommendations on changes and design enhancements to improve processes, customer experience, and performance What You'll Bring 3+ years of customer facing experience in a fast growing company; direct experience with SaaS products, solutions, or ecosystems Experience maintaining ARR of 3M+ including contract values over 100K Experience with support tools and platforms like HubSpot, Zendesk and JIRA Ability to drive results and outcomes while solving complex business problems, both individually and through direct reports Excellent presentation, organizational, and communication skills (both written and verbal) Ability to partner effectively with C Suite, VP, and Director level contacts, along with day to day users of the software Knowledge of SaaS post sale support motion Benefits & Perks • Competitive salary • 100% private healthcare coverage reimbursement for individual and dependents • HealthShield Cash Plan • Workplace Pension (Employer 4%/ Employee 5% of gross salary) • 20 days PTO • Flexibility to work from anywhere for up to 30 days per year • Equity for full time employees • Iru Wellness Week off first week in July • Up to 16 weeks paid leave for new parents • Paid Family and Medical Leave • Modern Health - Mental Health Benefits - Individual and Dependents • Fertility benefits • Working Advantage Employee Discounts • Gym membership • Lunch 5 Days/Week • Exciting opportunities for career growth We are excited to be serving a significant need for a fast growing market, and are proud of the high performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you. At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
Dec 15, 2025
Full time
About Iru Iru is the AI-powered security & IT platform used by the world's fastest-growing companies to secure their users, apps, and devices. Built for the AI era, Iru unifies identity & access, endpoint security & management, and compliance automation-collapsing the stack and giving IT & security time and control back. Iru is backed by some of the smartest investors in tech-General Catalyst, Tiger Global, Felicis, Greycroft, and First Round Capital. In July 2024, Iru raised $100 million from General Catalyst, valuing the company at $850 million. Customers include Notion, Cursor, Lovable, Replit, and Mercor, and Iru partners with industry leaders such as ServiceNow and AWS. Iru was named to Forbes' America's Best Startup Employers 2025 list for employee engagement and satisfaction. The Opportunity As a Customer Success Manager at Iru, you will be responsible for ensuring our customers achieve measurable success with our platform. As a trusted advisor with deep product knowledge and empathy, you will help customers align their business goals with Iru's unified, AI-powered platform that brings together UEM, EDR, Vulnerability Management, Compliance Automation, and Workforce Identity into a single, orchestrated system. You will lead onboarding and enablement programs, guide end user adoption, and run strategic business reviews that demonstrate value and impact. Acting as the voice of the customer, you will partner cross functionally with Sales, Product, and Support to drive continuous improvement and ensure every customer gains time, control, and confidence in how they manage and secure their users, apps, and devices. Success in this role means consistently driving retention, uncovering expansion opportunities, and turning customers into advocates for Iru's mission to simplify and unify the modern enterprise IT and security experience. Please note that this is a fully onsite position in our London office. What You'll Do Communicate efficiently and effectively with our customers - we primarily communicate via chat and email, but you'll also have video conferences when the need arises Use a consultative-like approach to drive ROI, retention, expansion, and high product usage across a portfolio of 150+ customers Develop and enact a custom plan for each customer's onboarding, expansion, and renewal goals Lead end user training, conduct executive business reviews, and proactively monitor and drive product usage to ensure the customer is maximizing value Communicate new use cases and features/functionality that will enhance the customer's workflow and drive organizational product adoption Passionate about the customer experience and skilled in translating customer feedback into product requests Work cross functionally with strategic and technical colleagues to accomplish customer goals Provide recommendations on changes and design enhancements to improve processes, customer experience, and performance What You'll Bring 3+ years of customer facing experience in a fast growing company; direct experience with SaaS products, solutions, or ecosystems Experience maintaining ARR of 3M+ including contract values over 100K Experience with support tools and platforms like HubSpot, Zendesk and JIRA Ability to drive results and outcomes while solving complex business problems, both individually and through direct reports Excellent presentation, organizational, and communication skills (both written and verbal) Ability to partner effectively with C Suite, VP, and Director level contacts, along with day to day users of the software Knowledge of SaaS post sale support motion Benefits & Perks • Competitive salary • 100% private healthcare coverage reimbursement for individual and dependents • HealthShield Cash Plan • Workplace Pension (Employer 4%/ Employee 5% of gross salary) • 20 days PTO • Flexibility to work from anywhere for up to 30 days per year • Equity for full time employees • Iru Wellness Week off first week in July • Up to 16 weeks paid leave for new parents • Paid Family and Medical Leave • Modern Health - Mental Health Benefits - Individual and Dependents • Fertility benefits • Working Advantage Employee Discounts • Gym membership • Lunch 5 Days/Week • Exciting opportunities for career growth We are excited to be serving a significant need for a fast growing market, and are proud of the high performing team we have brought together so far. If you're someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you. At Iru, we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences. Iru is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
Software Engineer Job Description Department: Engineering - Billing Reports To: Team Lead Work Location: Chorley - Hybrid Hours of Work: 37.5 Position Type: Full-Time Rate Type: Salary Grade: 5 SUMMARY We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients. We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, however during your initial training period the need to be in office with other team members will be essential. Our UK office is based in Chorley, which is where you will be based. While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs. As a Software Engineer, you shall be expected to develop and unit test software to the ESG Global (Energy) Ltd Java development standards ensuring all products are of acceptable quality to the end customer. As part of the Billing team, you shall be managed and report directly to a Team Lead and work with a strong team with vast experience in the Energy Industry who are looking forward to the arrival of new skills. You will be working for the billing of new digital energy services across the utilities market. You will be working on development projects throughout the software lifecycle, from requirements analysis, design, and development to testing, release management, and support. POSITION RESPONSIBILITIES Development Standards To understand GUI standards and assist users in interpreting these as required, liaising with the users and understanding GUI design and prototyping. To appreciate the importance of design and software specifications. To construct and document new and amended software in accordance with ESG Global (Energy) standards, to meet the requirements of design/program specifications. Have an interest in the Java eco-system, read about new frameworks, keep up to date with new language features and think how these can be applied to existing products. Develop and document new and amended complex software in accordance with ESG Global Ltd standards, working with the developers to ensure the design specifications are adhered to. Maintain high standards of software quality within the team by establishing good practices, code management processes and habits; mentoring developers on best practices, code design and principles, including practical approaches to ground-up software design. Perform quality reviews and ensure consistent test-driven development. Identify and encourage areas for growth and improvement within the team. ISO Awareness. To understand the importance of quality and change control, to comply with all relevant standards and procedures, and participate in quality assurance and control activities. Customer Support & Solutions Provide customer support for installed ESG Global (ESG) products by identifying, diagnosing, and providing a resolution. To provide application support by resolving complex queries raised through the service desk to agree the service level. To assist in the definition of feasible, cost-effective solutions to meet the agreed functional and non-functional requirements. To participate in the design and architecture of the software solution. To assist in the identification of opportunities for component and technology re-use. To understand the principles and objectives of user documentation; assist in the preparation of user documentation. Take an active role in the review, design, and estimation of client change requests, liaising with the Technical Lead where appropriate. To understand the importance of quality control, to comply with all relevant standards and procedures and participate in quality assurance and control activities. To understand the importance of change control and work within a formal change control system. Support DevOps in the delivery of applications and services at high velocity. Support IT, DevOps and DataOps in the maintenance of support of environments (performance, capacity, availability). Project Delivery Guide team development efforts towards successful product delivery. Take responsibility for development estimates, code quality and timely delivery of releases, and advise of any deviations from the plan, and recommend corrective actions. To ensure all project issues and risks are reported accurately; make recommendations for corrective actions. To report progress and participate in progress meetings. To undertake and participate in quality reviews. You must have: At least 3 years commercial experience in software development, with one or more of the following technologies: Java, Spring Boot, Maven, GIT, Junit, MySQL, React, TypeScript, Jest, Microservices, Kubernetes, AWS 3+ years' experience in a software development position as part of a development team, writing in Java. 3+ years' experience working with databases. Proven experience of software development projects and a commitment to utilising development methodologies is essential. Desirable: A minimum 2:1 Degree in Computer/IT-related discipline, or an active GitHub profile with a keen interest in Java. Experience working in an Agile software development environment. Working knowledge of the Energy Industry. ABOUT YOU You will have or be: Hard working and willing to go above and beyond when required. Excellent written and oral communication skills. Willingness to undergo BS7858 screening. Good problem-solving techniques. Ability to provide software process improvements is essential. Willing and able to drive continuous improvement within the Billing department. Ability to identify opportunities for product improvement. Able to demonstrate ESGs key values of Excellence:be accountable to deliver our best Passion:show how much we care each day Integrity:do the right thing when no one is looking Collaboration:work together to succeed together We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. ISO AWARENESS Follow IMS Policies Reporting of Incidents ISO Responsibilities ISO Staff Awareness For more information on how we process your information please see our privacy notice which can be found on our website
Dec 15, 2025
Full time
Software Engineer Job Description Department: Engineering - Billing Reports To: Team Lead Work Location: Chorley - Hybrid Hours of Work: 37.5 Position Type: Full-Time Rate Type: Salary Grade: 5 SUMMARY We are an innovative and market-leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients. We operate a Hybrid working policy so you will be able to flex between working in the office and your home location to carry out this role, however during your initial training period the need to be in office with other team members will be essential. Our UK office is based in Chorley, which is where you will be based. While this position is full-time, we are open to discussing flexible working patterns that accommodate individual needs. If you require flexibility in your work schedule, please let us know during the application process, and we will do our best to accommodate your needs. As a Software Engineer, you shall be expected to develop and unit test software to the ESG Global (Energy) Ltd Java development standards ensuring all products are of acceptable quality to the end customer. As part of the Billing team, you shall be managed and report directly to a Team Lead and work with a strong team with vast experience in the Energy Industry who are looking forward to the arrival of new skills. You will be working for the billing of new digital energy services across the utilities market. You will be working on development projects throughout the software lifecycle, from requirements analysis, design, and development to testing, release management, and support. POSITION RESPONSIBILITIES Development Standards To understand GUI standards and assist users in interpreting these as required, liaising with the users and understanding GUI design and prototyping. To appreciate the importance of design and software specifications. To construct and document new and amended software in accordance with ESG Global (Energy) standards, to meet the requirements of design/program specifications. Have an interest in the Java eco-system, read about new frameworks, keep up to date with new language features and think how these can be applied to existing products. Develop and document new and amended complex software in accordance with ESG Global Ltd standards, working with the developers to ensure the design specifications are adhered to. Maintain high standards of software quality within the team by establishing good practices, code management processes and habits; mentoring developers on best practices, code design and principles, including practical approaches to ground-up software design. Perform quality reviews and ensure consistent test-driven development. Identify and encourage areas for growth and improvement within the team. ISO Awareness. To understand the importance of quality and change control, to comply with all relevant standards and procedures, and participate in quality assurance and control activities. Customer Support & Solutions Provide customer support for installed ESG Global (ESG) products by identifying, diagnosing, and providing a resolution. To provide application support by resolving complex queries raised through the service desk to agree the service level. To assist in the definition of feasible, cost-effective solutions to meet the agreed functional and non-functional requirements. To participate in the design and architecture of the software solution. To assist in the identification of opportunities for component and technology re-use. To understand the principles and objectives of user documentation; assist in the preparation of user documentation. Take an active role in the review, design, and estimation of client change requests, liaising with the Technical Lead where appropriate. To understand the importance of quality control, to comply with all relevant standards and procedures and participate in quality assurance and control activities. To understand the importance of change control and work within a formal change control system. Support DevOps in the delivery of applications and services at high velocity. Support IT, DevOps and DataOps in the maintenance of support of environments (performance, capacity, availability). Project Delivery Guide team development efforts towards successful product delivery. Take responsibility for development estimates, code quality and timely delivery of releases, and advise of any deviations from the plan, and recommend corrective actions. To ensure all project issues and risks are reported accurately; make recommendations for corrective actions. To report progress and participate in progress meetings. To undertake and participate in quality reviews. You must have: At least 3 years commercial experience in software development, with one or more of the following technologies: Java, Spring Boot, Maven, GIT, Junit, MySQL, React, TypeScript, Jest, Microservices, Kubernetes, AWS 3+ years' experience in a software development position as part of a development team, writing in Java. 3+ years' experience working with databases. Proven experience of software development projects and a commitment to utilising development methodologies is essential. Desirable: A minimum 2:1 Degree in Computer/IT-related discipline, or an active GitHub profile with a keen interest in Java. Experience working in an Agile software development environment. Working knowledge of the Energy Industry. ABOUT YOU You will have or be: Hard working and willing to go above and beyond when required. Excellent written and oral communication skills. Willingness to undergo BS7858 screening. Good problem-solving techniques. Ability to provide software process improvements is essential. Willing and able to drive continuous improvement within the Billing department. Ability to identify opportunities for product improvement. Able to demonstrate ESGs key values of Excellence:be accountable to deliver our best Passion:show how much we care each day Integrity:do the right thing when no one is looking Collaboration:work together to succeed together We welcome diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us. ISO AWARENESS Follow IMS Policies Reporting of Incidents ISO Responsibilities ISO Staff Awareness For more information on how we process your information please see our privacy notice which can be found on our website
11294LSR1 £40k - 47k per year IT Support Engineer - MSP Experience Essential Location: London Bridge(Fully Onsite) Salary: Up to £47,000 Our client, a well-established provider of IT, Telecoms and Connectivity services to businesses in the UK and internationally, is looking for an experienced IT Support Engineer to join their team in London. The ideal candidate will come from a Managed Service Provider background and be confident acting as an escalation point for the Service Desk. In this role, you will handle complex technical issues, take ownership of troubleshooting, and work proactively to identify why problems occur and implement long term preventative solutions. This is a fully onsite position supporting a wide range of users and technologies. Key Responsibilities Act as the escalation point for advanced IT issues from the Service Desk Troubleshoot and resolve complex hardware, software and networking issues Support and maintain desktops, laptops, mobiles, printers and network equipment Investigate recurring issues, identify root causes and implement long term fixes Provide both onsite and remote support to users of varying technical levels Maintain accurate ticket notes and produce clear technical documentation Stay up to date with technologies used across client environments Key Skills & Experience Experience working for a Managed Service Provider is essential Strong 2nd-line troubleshooting experience Skilled with Windows 10/11, macOS and mobile devices Solid networking knowledge (LAN, WAN, VPN, routers, firewalls) Experience using Intune or similar MDM solutions Excellent communication and customer service skills Proactive, analytical mindset with the ability to work independently PowerShell or other scripting experience is a bonus Additional Requirements Ability to pass an enhanced DBS check If you're a proactive engineer who enjoys getting to the root of issues and taking ownership of escalations in a fast paced MSP environment, this is a strong opportunity to join a growing team in a fully onsite role. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Dec 15, 2025
Full time
11294LSR1 £40k - 47k per year IT Support Engineer - MSP Experience Essential Location: London Bridge(Fully Onsite) Salary: Up to £47,000 Our client, a well-established provider of IT, Telecoms and Connectivity services to businesses in the UK and internationally, is looking for an experienced IT Support Engineer to join their team in London. The ideal candidate will come from a Managed Service Provider background and be confident acting as an escalation point for the Service Desk. In this role, you will handle complex technical issues, take ownership of troubleshooting, and work proactively to identify why problems occur and implement long term preventative solutions. This is a fully onsite position supporting a wide range of users and technologies. Key Responsibilities Act as the escalation point for advanced IT issues from the Service Desk Troubleshoot and resolve complex hardware, software and networking issues Support and maintain desktops, laptops, mobiles, printers and network equipment Investigate recurring issues, identify root causes and implement long term fixes Provide both onsite and remote support to users of varying technical levels Maintain accurate ticket notes and produce clear technical documentation Stay up to date with technologies used across client environments Key Skills & Experience Experience working for a Managed Service Provider is essential Strong 2nd-line troubleshooting experience Skilled with Windows 10/11, macOS and mobile devices Solid networking knowledge (LAN, WAN, VPN, routers, firewalls) Experience using Intune or similar MDM solutions Excellent communication and customer service skills Proactive, analytical mindset with the ability to work independently PowerShell or other scripting experience is a bonus Additional Requirements Ability to pass an enhanced DBS check If you're a proactive engineer who enjoys getting to the root of issues and taking ownership of escalations in a fast paced MSP environment, this is a strong opportunity to join a growing team in a fully onsite role. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation. We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website
Customer Success • Varicon Nepal Office • Hybrid Customer Support Engineer Leverage Python, APIs, and workflow tools like n8n to solve client integration challenges and explore AI-be the technical problem-solver at the heart of our SaaS platform. We usually respond within a week We are seeking a Customer Support Engineer with strong technical skills to support clients in using our platform's integrations with accounting systems such as Xero, MYOB, and QuickBooks. While our Engineering team has built the core integrations, clients often have specific workflows, advanced use cases, or custom needs. You will work directly with clients to resolve issues, extend workflows, and provide technical solutions using Python, workflow automation tools (n8n, Zapier, etc.), and emerging AI capabilities. You will collaborate closely with the Customer Success onboarding team to support new clients and with the Engineering team to escalating and resolve advanced product issues. Key Responsibilities: Work directly with clients to solve integration challenges, troubleshoot sync issues, and clarify workflows. Write and debug Python scripts to handle client-specific needs, data transformations, and automation tasks. Support workflow automation and integration extensions using tools like n8n, Zapier, or similar platforms. Partner with the Customer Success onboarding team during client rollouts, providing technical guidance and hands on support. Collaborate with the Engineering team on complex bugs, unusual edge cases, or new integration requests. Help clients explore how AI features can be used within their workflows (e.g. document parsing, smart data checks, automated insights). Document client scenarios, technical solutions, and best practices for both internal and external use. Act as the bridge between customers and internal teams, ensuring client feedback informs product improvements. Requirements: Bachelor's degree in Computer Science, IT, Engineering, or equivalent experience. Strong knowledge of Python - must be comfortable writing, debugging, and deploying scripts for automation and integrations. 2+ years of experience in technical support, integration support, or solutions engineering for SaaS/ERP platforms. Solid understanding of APIs (REST/JSON, OAuth), authentication, and data formats (CSV, XML, JSON). Experience working with accounting/ERP platforms (Xero, MYOB, QuickBooks). Strong problem-solving and analytical skills. Excellent communication skills with the ability to explain technical solutions to non-technical users. Nice to Have (Plus): Experience with workflow automation platforms (n8n, Zapier, Workato, etc.). Familiarity with AI concepts (natural language processing, data enrichment, AI-powered automation). Knowledge of accounting processes (invoicing, reconciliation, payroll). Familiarity with support tools (Zendesk, Jira, Freshdesk, Intercom). Department: Customer Success. Locations: Varicon Nepal Office. Remote status: Hybrid.
Dec 15, 2025
Full time
Customer Success • Varicon Nepal Office • Hybrid Customer Support Engineer Leverage Python, APIs, and workflow tools like n8n to solve client integration challenges and explore AI-be the technical problem-solver at the heart of our SaaS platform. We usually respond within a week We are seeking a Customer Support Engineer with strong technical skills to support clients in using our platform's integrations with accounting systems such as Xero, MYOB, and QuickBooks. While our Engineering team has built the core integrations, clients often have specific workflows, advanced use cases, or custom needs. You will work directly with clients to resolve issues, extend workflows, and provide technical solutions using Python, workflow automation tools (n8n, Zapier, etc.), and emerging AI capabilities. You will collaborate closely with the Customer Success onboarding team to support new clients and with the Engineering team to escalating and resolve advanced product issues. Key Responsibilities: Work directly with clients to solve integration challenges, troubleshoot sync issues, and clarify workflows. Write and debug Python scripts to handle client-specific needs, data transformations, and automation tasks. Support workflow automation and integration extensions using tools like n8n, Zapier, or similar platforms. Partner with the Customer Success onboarding team during client rollouts, providing technical guidance and hands on support. Collaborate with the Engineering team on complex bugs, unusual edge cases, or new integration requests. Help clients explore how AI features can be used within their workflows (e.g. document parsing, smart data checks, automated insights). Document client scenarios, technical solutions, and best practices for both internal and external use. Act as the bridge between customers and internal teams, ensuring client feedback informs product improvements. Requirements: Bachelor's degree in Computer Science, IT, Engineering, or equivalent experience. Strong knowledge of Python - must be comfortable writing, debugging, and deploying scripts for automation and integrations. 2+ years of experience in technical support, integration support, or solutions engineering for SaaS/ERP platforms. Solid understanding of APIs (REST/JSON, OAuth), authentication, and data formats (CSV, XML, JSON). Experience working with accounting/ERP platforms (Xero, MYOB, QuickBooks). Strong problem-solving and analytical skills. Excellent communication skills with the ability to explain technical solutions to non-technical users. Nice to Have (Plus): Experience with workflow automation platforms (n8n, Zapier, Workato, etc.). Familiarity with AI concepts (natural language processing, data enrichment, AI-powered automation). Knowledge of accounting processes (invoicing, reconciliation, payroll). Familiarity with support tools (Zendesk, Jira, Freshdesk, Intercom). Department: Customer Success. Locations: Varicon Nepal Office. Remote status: Hybrid.
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? In the last six months we experienced an increase in demand for software engineers who work closely to our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a founding Senior Forward Deployed Engineer you'll get to interact with our R&D team and influence roadmap decisions while unlocking business impact for our customers. You'll play a pivotal role in revolutionizing how our most strategic customers scale customer support. You will work closely with customers and our go to market team to deeply understand use cases and design, build, and implement solutions for them. If you're looking for ownership, creativity, and the opportunity to lead R&D and Go to Market teams in a fast paced environment, this role is for you. What will I be doing? Drive the adoption of Fin by helping prospects unlock the power of Intercom's AI capabilities to automate and scale their support operations. Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Provide them with insight to achieve outstanding results with Fin. Work hands on with customers' technical teams as a technical expert and trusted advisor, coding side by side to drive projects to completion. Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success and actionable product feedback. Contribute to and evolve the Forward Deployed Engineering function. Codify best practices and share insights gained from customer engagements to help us scale and grow. What skills do I need? Ideally, you've built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you've created. Bonus points if you're a former founder or early engineer at a startup. You are interested in AI/ML. You're good at quickly building a good understanding of novel problems, capabilities, architectures and understanding trade offs and limitations. Strong cross functional collaboration. Ability to understand and navigate organizational boundaries and bring people together to achieve the best outcome for our customers and Intercom. Able to prototype and ship software fast, while maintaining a high bar on quality and the focus on business goals and outcomes. Proficient using and writing REST APIs to integrate systems effectively. Strong communicator. Can easily talk to engineers and non technical audiences about the same topics at different altitudes, and different levels of detail. Willing to travel and work on site with customers to build strong relationships and deeply understand their needs. Benefits Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Dec 15, 2025
Full time
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? In the last six months we experienced an increase in demand for software engineers who work closely to our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a founding Senior Forward Deployed Engineer you'll get to interact with our R&D team and influence roadmap decisions while unlocking business impact for our customers. You'll play a pivotal role in revolutionizing how our most strategic customers scale customer support. You will work closely with customers and our go to market team to deeply understand use cases and design, build, and implement solutions for them. If you're looking for ownership, creativity, and the opportunity to lead R&D and Go to Market teams in a fast paced environment, this role is for you. What will I be doing? Drive the adoption of Fin by helping prospects unlock the power of Intercom's AI capabilities to automate and scale their support operations. Embed deeply with strategic customers to understand their business challenges and technical requirements in detail. Provide them with insight to achieve outstanding results with Fin. Work hands on with customers' technical teams as a technical expert and trusted advisor, coding side by side to drive projects to completion. Collaborate closely with Sales, Success, and Product teams to ensure seamless customer experiences, project success and actionable product feedback. Contribute to and evolve the Forward Deployed Engineering function. Codify best practices and share insights gained from customer engagements to help us scale and grow. What skills do I need? Ideally, you've built an exciting SaaS product in your previous roles and loved the satisfaction that comes with knowing that people around the world are using something you've created. Bonus points if you're a former founder or early engineer at a startup. You are interested in AI/ML. You're good at quickly building a good understanding of novel problems, capabilities, architectures and understanding trade offs and limitations. Strong cross functional collaboration. Ability to understand and navigate organizational boundaries and bring people together to achieve the best outcome for our customers and Intercom. Able to prototype and ship software fast, while maintaining a high bar on quality and the focus on business goals and outcomes. Proficient using and writing REST APIs to integrate systems effectively. Strong communicator. Can easily talk to engineers and non technical audiences about the same topics at different altitudes, and different levels of detail. Willing to travel and work on site with customers to build strong relationships and deeply understand their needs. Benefits Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Regular compensation reviews - we reward great work! Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Junior IT Administrator Join the Giggling Squid Family - Where Passion, People & Thai Food Come Together Giggling Squid is the UK's largest Thai restaurant group and still growing fast, and our technology estate underpins everything from EPOS transactions to delivery operations. We are seeking a proactive and customer-focused Junior IT Administrator to directly provide first and second line support across our restaurants and support offices. The role covers a wide range of systems. This is an ideal opportunity for someone early in their IT career who wants hands on experience across infrastructure, applications, networking, and user support. Must have a positive 'can do' attitude and be open to tasks outside of traditional IT. This full time role is based in our Head Office in Guildford with onsite work at restaurant locations as and when required including support to restaurants in their peak periods (Friday, Saturday evenings until 19:00 can be remote and flexible starting hours in lieu of). Here's what we offer: Incredible Training & Development - Whether you're refining your skills or aiming higher, we'll support your growth in a multi faceted and dynamic IT environment Competitive salary Weekly pay - every Friday, without fail 50% staff discount - for you, your family, your friends 25 days holiday, pension scheme Responsibilities Service Desk & User Support EPOS & Restaurant Systems Infrastructure & Networking Hardware & Peripheral Support Business Applications Operational Support Cyber and Data Security Skills & Experience Essential Strong interest in IT support and problem solving Always willing to help with a positive attitude Excellent communication skills Ability to translate technical concepts into language operational personnel can understand Basic understanding of Windows OS, Mac, Office 365, and networking fundamentals Ability to work independently and under pressure in a fast paced environment Customer first mindset Understanding of Cyber Security and basic security best practises Desirable Experience in multi site hospitality or retail IT and operations Familiarity with EPOS systems (Zonal Aztec) and/or QSR automations is a real plus Basic knowledge of Active Directory Understanding of Wi Fi troubleshooting and network basics Experience with printers and peripherals Exposure to ticketing systems Sequel Server T SQL, SSRS administration, and experience Unifi Protect/Hik Vision experience a plus
Dec 15, 2025
Full time
Junior IT Administrator Join the Giggling Squid Family - Where Passion, People & Thai Food Come Together Giggling Squid is the UK's largest Thai restaurant group and still growing fast, and our technology estate underpins everything from EPOS transactions to delivery operations. We are seeking a proactive and customer-focused Junior IT Administrator to directly provide first and second line support across our restaurants and support offices. The role covers a wide range of systems. This is an ideal opportunity for someone early in their IT career who wants hands on experience across infrastructure, applications, networking, and user support. Must have a positive 'can do' attitude and be open to tasks outside of traditional IT. This full time role is based in our Head Office in Guildford with onsite work at restaurant locations as and when required including support to restaurants in their peak periods (Friday, Saturday evenings until 19:00 can be remote and flexible starting hours in lieu of). Here's what we offer: Incredible Training & Development - Whether you're refining your skills or aiming higher, we'll support your growth in a multi faceted and dynamic IT environment Competitive salary Weekly pay - every Friday, without fail 50% staff discount - for you, your family, your friends 25 days holiday, pension scheme Responsibilities Service Desk & User Support EPOS & Restaurant Systems Infrastructure & Networking Hardware & Peripheral Support Business Applications Operational Support Cyber and Data Security Skills & Experience Essential Strong interest in IT support and problem solving Always willing to help with a positive attitude Excellent communication skills Ability to translate technical concepts into language operational personnel can understand Basic understanding of Windows OS, Mac, Office 365, and networking fundamentals Ability to work independently and under pressure in a fast paced environment Customer first mindset Understanding of Cyber Security and basic security best practises Desirable Experience in multi site hospitality or retail IT and operations Familiarity with EPOS systems (Zonal Aztec) and/or QSR automations is a real plus Basic knowledge of Active Directory Understanding of Wi Fi troubleshooting and network basics Experience with printers and peripherals Exposure to ticketing systems Sequel Server T SQL, SSRS administration, and experience Unifi Protect/Hik Vision experience a plus
Overview As a Senior IT Engineer, you'll take ownership of complex technical issues, lead project delivery, and mentor colleagues within our support team. You'll work closely with clients to design, implement, and maintain IT systems that enable their success, while ensuring security and reliability are at the core of every solution. This hybrid role allows flexibility between working at our Edinburgh office, from home, and at client sites where required. Key Responsibilities Provide advanced technical support to clients, acting as an escalation point for the IT support team. Design, implement, and manage IT infrastructure projects (cloud migrations, network deployments, security enhancements, etc.). Support and maintain Microsoft 365, Azure, and other cloud platforms. Configure, manage, and troubleshoot Windows Server, Active Directory, and related systems. Ensure robust security practices are applied across client environments, including monitoring, patching, and compliance support. Lead client onboarding and infrastructure upgrade projects, ensuring seamless delivery. Mentor and support junior engineers, encouraging knowledge-sharing and professional development. Collaborate with the Service Desk Manager to improve processes and enhance service delivery. Document technical solutions, systems, and processes in line with best practices. Build strong client relationships, acting as a trusted technical advisor. Skills and Experience Required Proven experience in a senior IT support/engineering role within an MSP or fast-paced environment. Strong knowledge of Microsoft 365, Azure, and Windows Server technologies. Proficiency in networking (firewalls, routers, switches, VPNs, VLANs). Experience with cyber security tools and best practices, including endpoint protection, vulnerability management, and compliance frameworks. Hands-on experience with virtualisation platforms (VMware, Hyper-V). Knowledge of backup, disaster recovery, and business continuity solutions. Excellent troubleshooting, problem-solving, and analytical skills. Strong communication skills, with the ability to explain technical concepts to non-technical users. Certifications such as Microsoft Associate or Expert exams, CompTIA Security+, or equivalent (desirable). Full UK driving licence (preferred, due to on-site client visits). What We Offer Competitive salary, based on experience. Hybrid working model with flexibility. Opportunities for professional training, development, and certification support. A collaborative, friendly, and security-focused work environment. Exposure to diverse clients and technologies, offering continuous learning. 28 days annual leave (including bank holidays), increasing with service. Company pension scheme and other benefits.
Dec 15, 2025
Full time
Overview As a Senior IT Engineer, you'll take ownership of complex technical issues, lead project delivery, and mentor colleagues within our support team. You'll work closely with clients to design, implement, and maintain IT systems that enable their success, while ensuring security and reliability are at the core of every solution. This hybrid role allows flexibility between working at our Edinburgh office, from home, and at client sites where required. Key Responsibilities Provide advanced technical support to clients, acting as an escalation point for the IT support team. Design, implement, and manage IT infrastructure projects (cloud migrations, network deployments, security enhancements, etc.). Support and maintain Microsoft 365, Azure, and other cloud platforms. Configure, manage, and troubleshoot Windows Server, Active Directory, and related systems. Ensure robust security practices are applied across client environments, including monitoring, patching, and compliance support. Lead client onboarding and infrastructure upgrade projects, ensuring seamless delivery. Mentor and support junior engineers, encouraging knowledge-sharing and professional development. Collaborate with the Service Desk Manager to improve processes and enhance service delivery. Document technical solutions, systems, and processes in line with best practices. Build strong client relationships, acting as a trusted technical advisor. Skills and Experience Required Proven experience in a senior IT support/engineering role within an MSP or fast-paced environment. Strong knowledge of Microsoft 365, Azure, and Windows Server technologies. Proficiency in networking (firewalls, routers, switches, VPNs, VLANs). Experience with cyber security tools and best practices, including endpoint protection, vulnerability management, and compliance frameworks. Hands-on experience with virtualisation platforms (VMware, Hyper-V). Knowledge of backup, disaster recovery, and business continuity solutions. Excellent troubleshooting, problem-solving, and analytical skills. Strong communication skills, with the ability to explain technical concepts to non-technical users. Certifications such as Microsoft Associate or Expert exams, CompTIA Security+, or equivalent (desirable). Full UK driving licence (preferred, due to on-site client visits). What We Offer Competitive salary, based on experience. Hybrid working model with flexibility. Opportunities for professional training, development, and certification support. A collaborative, friendly, and security-focused work environment. Exposure to diverse clients and technologies, offering continuous learning. 28 days annual leave (including bank holidays), increasing with service. Company pension scheme and other benefits.
Senior ICT Consultant High Wycombe - Buckinghamshire £30,000 - £35,000 Turn IT On is current seeking an experienced Senior ICT Technician- who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers to join an expanding team supporting schools in and around Buckinghamshire. This role will involve supporting a Trust of primary schools where you will be the liaison between your schools and turn IT on, ensuring that they are kept informed about the products and services turn IT on can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, is it essential you have excellent communication and organisational skills as you need to liaise with the school senior management team on a regular basis. Our ideal candidate should have at least 2-3 years experience in working in a previous Senior ICT Technician or 2nd/3rd support role in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team. Responsibilities include: Ability to handle 2nd/3rdline issues, respond to ICT emergencies & school complaints. Resolve and manage any technical issues that impact the running of the schools function by providing robust technical solutions. Provide internal network support. Help with the support/mentoring of the 1st/2ndsupport roles. Enforcing and monitoring in line with School policies Internal staff training Lead on the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations. Responsible for a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) Skills/Abilities Windows Server, Active Directory and Microsoft Operating Systems Virtualisation Technologies - particularlyHyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning and organizing own time effectively. The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. Due to the location of the schools, you must be able to drive and have your own vehicle. In return, we are offering a salary of between £30,000 - £35,000 negotiable for the right person, Benefits include pension scheme, electric/hybrid car scheme, cycle scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme. Benefits include salary sacrifice pension scheme, Benefits & Wellbeing Hub including monthly online retails discounts, electric/hybrid car leasing scheme, cycle and ebike scheme, eye care voucher scheme, Mental Health First Aiders and an Employee Assistance Programme. The Transforming Learning Group (TLG) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and software consultancy and training. We have several brands under the TLG umbrella turn IT on, School ICT Services, SalamanderSoft, SBM, Vital York, GDPR Sentry and Locker. Between these brands we provide services to over 5,000 schools across UK and employ over 450 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. Happy to talk flexible working Your data matters REF- JBRP1_UKTJ
Dec 15, 2025
Full time
Senior ICT Consultant High Wycombe - Buckinghamshire £30,000 - £35,000 Turn IT On is current seeking an experienced Senior ICT Technician- who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, a strong willingness to learn and a passion for providing exceptional service to our customers to join an expanding team supporting schools in and around Buckinghamshire. This role will involve supporting a Trust of primary schools where you will be the liaison between your schools and turn IT on, ensuring that they are kept informed about the products and services turn IT on can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, is it essential you have excellent communication and organisational skills as you need to liaise with the school senior management team on a regular basis. Our ideal candidate should have at least 2-3 years experience in working in a previous Senior ICT Technician or 2nd/3rd support role in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team. Responsibilities include: Ability to handle 2nd/3rdline issues, respond to ICT emergencies & school complaints. Resolve and manage any technical issues that impact the running of the schools function by providing robust technical solutions. Provide internal network support. Help with the support/mentoring of the 1st/2ndsupport roles. Enforcing and monitoring in line with School policies Internal staff training Lead on the installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations. Responsible for a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) Skills/Abilities Windows Server, Active Directory and Microsoft Operating Systems Virtualisation Technologies - particularlyHyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning and organizing own time effectively. The role is offered on a full-time, full year basis and successful candidate will be subject to an enhanced DBS and safeguarding checks. Due to the location of the schools, you must be able to drive and have your own vehicle. In return, we are offering a salary of between £30,000 - £35,000 negotiable for the right person, Benefits include pension scheme, electric/hybrid car scheme, cycle scheme, eye care voucher scheme, mental health first aid, employee assistance programme and employee recognition scheme. Benefits include salary sacrifice pension scheme, Benefits & Wellbeing Hub including monthly online retails discounts, electric/hybrid car leasing scheme, cycle and ebike scheme, eye care voucher scheme, Mental Health First Aiders and an Employee Assistance Programme. The Transforming Learning Group (TLG) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and software consultancy and training. We have several brands under the TLG umbrella turn IT on, School ICT Services, SalamanderSoft, SBM, Vital York, GDPR Sentry and Locker. Between these brands we provide services to over 5,000 schools across UK and employ over 450 staff members. We put schools and their needs first, taking care of all their technological needs so that they can get on with teaching and learning. turn IT on is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. Happy to talk flexible working Your data matters REF- JBRP1_UKTJ
Role: This is an exciting opportunity for a Building Services Senior Electrical Engineer with a leading International multi-disciplinary design consultancy in Central London. They are one of the UKs Top Employers for 5 years in a row according to Top Employer Institute. Their multi-disciplined team includes MEP (30 strong), Environmental Design & Sustainability, VT, and Architectural Design Lighting. They are involved in high profile and prestigious projects all over the world across a variety of sectors so the role may involve some travel. Responsibilities: Represent the company in a professional and diligent manner always. Provide discipline leadership. Establish and maintain strong working relationships with internal and external stakeholders, design team, authorities, utilities, and associated organisations. Attend all meetings with clients, project teams, contractors, etc. Undertake and deliver high quality detailed engineering design for electrical building services and power distribution systems, including calculations, analysis, schematics, drawings, diagrams, models, specifications, and other documents required. Review and manage projects from inception to post-construction duties. Good knowledge of relevant legislations, standards, regulations, guides, and good practice. Thorough knowledge of and compliance with procedures and standards. Contribute and assist, as required by the Project Leader or Senior Partner, or nominated Engineer. Support equity, diversity & inclusion (EDI) as a core priority and integrate it into all workstreams. Skills: Required: Able to demonstrate the ability to undertake the above responsibilities. Legally able to work in the country in which the position is based. Qualified as a Chartered Engineer or working towards Chartered status. Solid technical understanding of own core engineering discipline and the role of the electrical engineer within the design team. Broad understanding of other engineering disciplines engaged in the design of the built environment. Good understanding of UK Building Regulations and industry standard design reference material. Ability to use Autodesk Revit, Amtech/Trimble, Dialux, and Microsoft 'Office' suite. Ability to use initiative in response to demands of the project. Able to negotiate and communicate well in graphical, written, or verbal forms including the ability to listen and understand others. Ability to understand and formulate design decisions. Excellent organisational skills. Developed problem-solving and analytical skills. Able to manage sensitive and sometimes confidential information. Self-motivated and able to take responsibility. Able to demonstrate initiative and a proactive approach to daily tasks. Good interpersonal skills and able to work independently and as part of an effective team. Flexible attitude. Able to build good relationships at all levels, internally and externally. Resilient to cope with conflicting demands, able to prioritise duties and work effectively under pressure. Able to work as part of an effective team assisting and supporting team members. Desirable: International project experience. LEED qualified or having working familiarity with environmental assessment methods. Familiarity with CIBSE design standards. Ability to use some of the following software applications: IES, Elevate, AGI, Relux, Hevacomp, Adobe Creative Suite. Mandarin, Cantonese, or mainland European language skills.
Dec 15, 2025
Full time
Role: This is an exciting opportunity for a Building Services Senior Electrical Engineer with a leading International multi-disciplinary design consultancy in Central London. They are one of the UKs Top Employers for 5 years in a row according to Top Employer Institute. Their multi-disciplined team includes MEP (30 strong), Environmental Design & Sustainability, VT, and Architectural Design Lighting. They are involved in high profile and prestigious projects all over the world across a variety of sectors so the role may involve some travel. Responsibilities: Represent the company in a professional and diligent manner always. Provide discipline leadership. Establish and maintain strong working relationships with internal and external stakeholders, design team, authorities, utilities, and associated organisations. Attend all meetings with clients, project teams, contractors, etc. Undertake and deliver high quality detailed engineering design for electrical building services and power distribution systems, including calculations, analysis, schematics, drawings, diagrams, models, specifications, and other documents required. Review and manage projects from inception to post-construction duties. Good knowledge of relevant legislations, standards, regulations, guides, and good practice. Thorough knowledge of and compliance with procedures and standards. Contribute and assist, as required by the Project Leader or Senior Partner, or nominated Engineer. Support equity, diversity & inclusion (EDI) as a core priority and integrate it into all workstreams. Skills: Required: Able to demonstrate the ability to undertake the above responsibilities. Legally able to work in the country in which the position is based. Qualified as a Chartered Engineer or working towards Chartered status. Solid technical understanding of own core engineering discipline and the role of the electrical engineer within the design team. Broad understanding of other engineering disciplines engaged in the design of the built environment. Good understanding of UK Building Regulations and industry standard design reference material. Ability to use Autodesk Revit, Amtech/Trimble, Dialux, and Microsoft 'Office' suite. Ability to use initiative in response to demands of the project. Able to negotiate and communicate well in graphical, written, or verbal forms including the ability to listen and understand others. Ability to understand and formulate design decisions. Excellent organisational skills. Developed problem-solving and analytical skills. Able to manage sensitive and sometimes confidential information. Self-motivated and able to take responsibility. Able to demonstrate initiative and a proactive approach to daily tasks. Good interpersonal skills and able to work independently and as part of an effective team. Flexible attitude. Able to build good relationships at all levels, internally and externally. Resilient to cope with conflicting demands, able to prioritise duties and work effectively under pressure. Able to work as part of an effective team assisting and supporting team members. Desirable: International project experience. LEED qualified or having working familiarity with environmental assessment methods. Familiarity with CIBSE design standards. Ability to use some of the following software applications: IES, Elevate, AGI, Relux, Hevacomp, Adobe Creative Suite. Mandarin, Cantonese, or mainland European language skills.
HKA is one of the world's leading privately owned, independent providers of consulting, expert and advisory services for the construction, manufacturing, process and technology industries. As trusted independent consultants, experts and advisors, we deliver solutions amid uncertainty, dispute and overrun, and provide the insights that make the best possible outcomes a reality for public and private sector clients worldwide. Our experts have testified across the globe on many of the largest quantum, delay, engineering and commercial damages matters. As part of the HKA team you can expect: A strong collaborative culture working as part of a thriving global business with our people at the heart. The opportunity to be an integral part of the team supporting the future success and development of our global practice through robust systems and improvements. Work in a corporate environment that encourages your ideas and recommendations. The Opportunity We are seeking an experienced ERP Finance Systems Specialist to join our ERP team supporting our global operations. While the team is based at our UK Corporate Head Office in Warrington, we are open to candidates based at other UK locations or working remotely. In this role, you will provide both technical and functional support for our Deltek Vantagepoint system, covering Accounting and CRM modules. You'll also play a key part in maintaining the system and driving continuous improvement by implementing new functionalities and enhancements. As part of the role you will Provide support and issue resolution for Deltek Vantagepoint Accounting system. Help maintain Finance/CRM system implementations, upgrades and integration projects. Ensuring outages are kept to a minimum. Assist in configuring and maintaining ERP modules. (Finance & CRM) Interact with staff on all levels to help resolve system-related issues with a high level of customer service. Develop and maintain system documentation, user manuals and training materials. Provide training to staff on financial process and system usage. Liaise with external vendors and consultants as needed. (software providers and 3rd party vendors) Skills and Experience Ideally you will possess the following skills and experience: 2 + years' experience of maintaining an ERP system or Finance systems support/helpdesk role. Good understanding of Finance Data, Finance or project-based systems and processes. Good understanding of accounting processes and financial record keeping. Excellent communication skills, able to deal with people at all levels within the organisation. Problem solving and analytical thinking. Teamwork and collaboration skills Preferred but not essential: Knowledge of Deltek Vantagepoint/Vision Suite. What we offer At HKA we recognise that our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture aimed at providing the best opportunities for our people to thrive and develop in their chosen career path. We operate a flexible working pattern both in terms of hours and location and are happy with flexible remote working. Our Global Recruitment team is committed to providing an authentic candidate experience for all those who take the time to apply to HKA. We are committed to providing an efficient and insightful recruitment process giving candidates a true reflection of life at HKA. ED&I at HKA HKA has a thriving ED&I committee working hard to provide an inclusive and welcoming environment for a truly diverse set of employees. We are committed as a business on the continued improvement of our Equality, Diversity and Inclusion strategy, please visit our careers page for further information or feel free to ask our recruitment team for further information. All HKA employment decisions are firstly made on merit and shall be made without regard to age, disability, gender or gender reassignment, marriage, and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, or anyother basis in compliance with local legislation.
Dec 14, 2025
Full time
HKA is one of the world's leading privately owned, independent providers of consulting, expert and advisory services for the construction, manufacturing, process and technology industries. As trusted independent consultants, experts and advisors, we deliver solutions amid uncertainty, dispute and overrun, and provide the insights that make the best possible outcomes a reality for public and private sector clients worldwide. Our experts have testified across the globe on many of the largest quantum, delay, engineering and commercial damages matters. As part of the HKA team you can expect: A strong collaborative culture working as part of a thriving global business with our people at the heart. The opportunity to be an integral part of the team supporting the future success and development of our global practice through robust systems and improvements. Work in a corporate environment that encourages your ideas and recommendations. The Opportunity We are seeking an experienced ERP Finance Systems Specialist to join our ERP team supporting our global operations. While the team is based at our UK Corporate Head Office in Warrington, we are open to candidates based at other UK locations or working remotely. In this role, you will provide both technical and functional support for our Deltek Vantagepoint system, covering Accounting and CRM modules. You'll also play a key part in maintaining the system and driving continuous improvement by implementing new functionalities and enhancements. As part of the role you will Provide support and issue resolution for Deltek Vantagepoint Accounting system. Help maintain Finance/CRM system implementations, upgrades and integration projects. Ensuring outages are kept to a minimum. Assist in configuring and maintaining ERP modules. (Finance & CRM) Interact with staff on all levels to help resolve system-related issues with a high level of customer service. Develop and maintain system documentation, user manuals and training materials. Provide training to staff on financial process and system usage. Liaise with external vendors and consultants as needed. (software providers and 3rd party vendors) Skills and Experience Ideally you will possess the following skills and experience: 2 + years' experience of maintaining an ERP system or Finance systems support/helpdesk role. Good understanding of Finance Data, Finance or project-based systems and processes. Good understanding of accounting processes and financial record keeping. Excellent communication skills, able to deal with people at all levels within the organisation. Problem solving and analytical thinking. Teamwork and collaboration skills Preferred but not essential: Knowledge of Deltek Vantagepoint/Vision Suite. What we offer At HKA we recognise that our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture aimed at providing the best opportunities for our people to thrive and develop in their chosen career path. We operate a flexible working pattern both in terms of hours and location and are happy with flexible remote working. Our Global Recruitment team is committed to providing an authentic candidate experience for all those who take the time to apply to HKA. We are committed to providing an efficient and insightful recruitment process giving candidates a true reflection of life at HKA. ED&I at HKA HKA has a thriving ED&I committee working hard to provide an inclusive and welcoming environment for a truly diverse set of employees. We are committed as a business on the continued improvement of our Equality, Diversity and Inclusion strategy, please visit our careers page for further information or feel free to ask our recruitment team for further information. All HKA employment decisions are firstly made on merit and shall be made without regard to age, disability, gender or gender reassignment, marriage, and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, or anyother basis in compliance with local legislation.
IT Manager - Newcastle IT Manager with experience in leading an IT helpdesk / IT support team and still being hands-on technical, providing IT desktop support is required by a leading Newcastle city-centre-based company. You must have experience in managing an IT support environment or have been a senior IT service desk analyst, looking to move into a manager role click apply for full job details
Dec 14, 2025
Full time
IT Manager - Newcastle IT Manager with experience in leading an IT helpdesk / IT support team and still being hands-on technical, providing IT desktop support is required by a leading Newcastle city-centre-based company. You must have experience in managing an IT support environment or have been a senior IT service desk analyst, looking to move into a manager role click apply for full job details
Overview This Pan European organisation is looking to hire an ERP Analyst/Coordinator. You will have worked with ERP systems as either an analyst, support, data or a reporting capacity and ideally you will have some integration or implementation exposure. Furthermore, you will be able to manipulate & extract data and deliver reports via Power BI. Your role will grow into becoming an ERP integration / development specialist over the first 12 to 18 months and as the group look to streamline their ERP platform from SAGE 200 + Navision 2018 (plus other vendors), into a common D365 solution. Job Specification A strong career opportunity has arisen for a suitably qualified and experienced individual to join our team in the position of ERP Systems Analyst. This opportunity would suit someone with 3 to 5 years experience in the discipline, looking to develop and progress in their career. Employed on a full-time basis and reporting to the IT and Business Systems Officer, the ERP Systems Analyst will play a critical role supporting the commercial, operational, and financial information systems. The successful applicants will contribute to the implementation, ongoing development, and continuous improvement of our ERP system, with a particular focus on Dynamics 365 / Navision. Additionally, the desired candidate will be required to implement structured improvements to existing ERP processes, optimising reporting, and ensuring seamless system integration across the group. This role will work closely with external IT and ERP service providers to meet the organization's evolving needs while ensuring that all users are fully supported and trained in ERP usage. Key tasks and accountabilities ERP System Management: Given time, take ownership of the successful integration and implementation, development, and ongoing optimisation of Dynamics 365 / Navision to support group business objectives. Business Process Analysis: Analyse business requirements and translate them into technical and functional ERP solutions that drive efficiency across commercial, operational, and financial processes. Data Migration & Integration: Manage the migration of data to and from other systems, ensuring the ERP system is updated with accurate, timely information to support business operations. Customization & Configuration: Work with service providers to customize Dynamics 365 / Navision to meet business-specific needs, ensuring the system remains scalable and adaptable as the business grows. Finance Interaction: Focus on optimising the Finance department's interaction with the ERP system to enable accurate and timely financial reporting. User Support & Training: Provide ongoing support to ERP users, managing end-user settings to maintain functionality and security. Train existing and new staff members to ensure effective use of the ERP system, supplemented by the creation of detailed user documentation. Continuous Improvement: Identify and implement improvements to ERP processes to streamline operations and enhance reporting capabilities, including the development of ad-hoc spreadsheets or databases to support department-specific needs. Help Desk Function: Act as the first point of contact for ERP-related issues, prioritising tasks and ensuring timely resolution through collaboration with external service providers. IT & Systems Audits: Conduct regular audits of IT and ERP systems in collaboration with external IT agents and group colleagues to assess suitability and recommend improvements. Applicants should possess a proven experience in implementing, managing, and optimising Dynamics 365 / Navision (or similar ERP systems), strong understanding of business process analysis, with the ability to translate business needs into ERP functionality. Experience in data migration, integration, and system customization is essential as is the ability to problem-solve and deliver a proactive approach to continuous improvement. Strong interpersonal skills are essential as the role will require the successful applicants to work effectively with cross-functional teams and external providers. Familiarity with finance processes and reporting requirements within an ERP system is essential as is the ability to prepare and deliver training across all teams within the organisation. Applicants should possess previous experience in a manufacturing or multi-site environment, knowledge of SQL or other relevant database languages and a strong understanding of IT infrastructure, including networking and security best practices. The successful candidate will be detail-oriented with strong analytical skills, proactive, solution-focused mindset and demonstrate the ability to work independently and as part of a team with a commitment to continuous learning and professional development. As the role will require the postholder to travel to multiple locations in the UK, a UK driving licence is essential. Note: This is a great opportunity for a suitably qualified and experienced individual to join a committed and dedicated team at a time of growth in a rewarding and engaging environment and a great workplace community. Compliance Right to work in the UK confirmation: Yes. Privacy policy: Read our Privacy Policy.
Dec 14, 2025
Full time
Overview This Pan European organisation is looking to hire an ERP Analyst/Coordinator. You will have worked with ERP systems as either an analyst, support, data or a reporting capacity and ideally you will have some integration or implementation exposure. Furthermore, you will be able to manipulate & extract data and deliver reports via Power BI. Your role will grow into becoming an ERP integration / development specialist over the first 12 to 18 months and as the group look to streamline their ERP platform from SAGE 200 + Navision 2018 (plus other vendors), into a common D365 solution. Job Specification A strong career opportunity has arisen for a suitably qualified and experienced individual to join our team in the position of ERP Systems Analyst. This opportunity would suit someone with 3 to 5 years experience in the discipline, looking to develop and progress in their career. Employed on a full-time basis and reporting to the IT and Business Systems Officer, the ERP Systems Analyst will play a critical role supporting the commercial, operational, and financial information systems. The successful applicants will contribute to the implementation, ongoing development, and continuous improvement of our ERP system, with a particular focus on Dynamics 365 / Navision. Additionally, the desired candidate will be required to implement structured improvements to existing ERP processes, optimising reporting, and ensuring seamless system integration across the group. This role will work closely with external IT and ERP service providers to meet the organization's evolving needs while ensuring that all users are fully supported and trained in ERP usage. Key tasks and accountabilities ERP System Management: Given time, take ownership of the successful integration and implementation, development, and ongoing optimisation of Dynamics 365 / Navision to support group business objectives. Business Process Analysis: Analyse business requirements and translate them into technical and functional ERP solutions that drive efficiency across commercial, operational, and financial processes. Data Migration & Integration: Manage the migration of data to and from other systems, ensuring the ERP system is updated with accurate, timely information to support business operations. Customization & Configuration: Work with service providers to customize Dynamics 365 / Navision to meet business-specific needs, ensuring the system remains scalable and adaptable as the business grows. Finance Interaction: Focus on optimising the Finance department's interaction with the ERP system to enable accurate and timely financial reporting. User Support & Training: Provide ongoing support to ERP users, managing end-user settings to maintain functionality and security. Train existing and new staff members to ensure effective use of the ERP system, supplemented by the creation of detailed user documentation. Continuous Improvement: Identify and implement improvements to ERP processes to streamline operations and enhance reporting capabilities, including the development of ad-hoc spreadsheets or databases to support department-specific needs. Help Desk Function: Act as the first point of contact for ERP-related issues, prioritising tasks and ensuring timely resolution through collaboration with external service providers. IT & Systems Audits: Conduct regular audits of IT and ERP systems in collaboration with external IT agents and group colleagues to assess suitability and recommend improvements. Applicants should possess a proven experience in implementing, managing, and optimising Dynamics 365 / Navision (or similar ERP systems), strong understanding of business process analysis, with the ability to translate business needs into ERP functionality. Experience in data migration, integration, and system customization is essential as is the ability to problem-solve and deliver a proactive approach to continuous improvement. Strong interpersonal skills are essential as the role will require the successful applicants to work effectively with cross-functional teams and external providers. Familiarity with finance processes and reporting requirements within an ERP system is essential as is the ability to prepare and deliver training across all teams within the organisation. Applicants should possess previous experience in a manufacturing or multi-site environment, knowledge of SQL or other relevant database languages and a strong understanding of IT infrastructure, including networking and security best practices. The successful candidate will be detail-oriented with strong analytical skills, proactive, solution-focused mindset and demonstrate the ability to work independently and as part of a team with a commitment to continuous learning and professional development. As the role will require the postholder to travel to multiple locations in the UK, a UK driving licence is essential. Note: This is a great opportunity for a suitably qualified and experienced individual to join a committed and dedicated team at a time of growth in a rewarding and engaging environment and a great workplace community. Compliance Right to work in the UK confirmation: Yes. Privacy policy: Read our Privacy Policy.
Job Title Infrastructure / IT Security specialist - Enterprise client (major O365 and security projects on a global scale) Key Information Salary: up to £65,000 Education: Degree preferred or commercial exposure (none required) Experience: 5+ years Industry: Technology Location: Horsforth, Leeds Work Hours: 37.5 hours per week Benefits 23 days holiday (rising with years of service) & 5 optional additional days Pension: 2.5% salary match, plus optional voluntary contributions Life assurance Group income protection plan (optional health assurance) Personal accident scheme Free car parking Monthly socials, expenses covered, Christmas party, Summer BBQ Requirements Education: ideally a degree; commercial experience a must Experience: Office 365 at intermediate to advanced level Industry: any accepted; preferably professional services Job Location: Leeds LS1 4AP Qualifications: none required Work Hours: 37.5 hours per week Skills Excellent knowledge of Windows Servers, Active Directory, Email Platforms, Anti Virus Systems, Networking, and VM environments Extensive knowledge of IP networks and multi platform server environments Experience maintaining Exchange 2013, SQL Server, Symantec Enterprise Protection, and Backup Exec Infrastructure best practices Understanding of ITIL Principal Duties, Responsibilities & Accountabilities Responsibilities Support and monitor existing infrastructure, perform preventative maintenance, backup, and other support tasks to maintain effectiveness and provide cover as needed. Plan, manage, and implement infrastructure projects and upgrades to meet company objectives. Respond to 2nd/3rd line Help Desk calls and manage 3rd line work requests through to resolution or escalation. Ensure security of data and IT systems, and educate staff on secure working practices. Collaborate with leaders and stakeholders to integrate newly acquired businesses such as mergers / acquisitions. Coordinate with external suppliers for ongoing support and maintenance of hardware, networks, and software. Ensure all work and changes minimize disruption to business use and participate in change management. Maintain infrastructure asset records and design/document processes, procedures, and standards. Keep users updated on progress and liaise regarding escalated issues, establishing appropriate priorities. Ensure technology is managed and supported in accordance with standards, policies, and procedures. Establish guidelines and document processes for networked applications across the business. Collaborate with the Global IT team on global initiatives and roll outs. Assist with office moves, changes, provisioning new systems, and troubleshooting arising issues. Note that duties may vary and change due to the nature of the IT environment. Network Support and monitor internal networks and links to regional offices, other sites, or the Internet, ensuring proper configuration and operation. Maintain and manage company firewalls. Manage wired and wireless networks, including problem resolution and change requests. Support physical security systems under IT team responsibility. Collaborate with the infrastructure team to continuously improve global infrastructure to meet business needs. Servers Regularly check logs and servers to ensure proper patching and address issues. Test and roll out updates, especially security updates. Ensure adequate backups are maintained both on site and off site, and routinely test backup and restore procedures. Core Technical Experience Hands on IT infrastructure specialist with 3+ years of experience. Excellent IP network skills, including switches, wireless, routing protocols, and VoIP; Cisco experience an advantage. Experience with SQL Server or SharePoint, Windows Server 2008/2012, Remote Desktop Services, Active Directory in corporate environments. Knowledge of email systems, mail domain delivery routing. Hands on experience on LAN, WAN, VPN, and HP technologies. Experience managing core IT applications: email, anti virus, systems management, software deployment, user provisioning, patch management. Experience managing enterprise level email systems. Project management experience in IT projects and integration projects covering email, file access, domain membership, and user migration. Strong IT security knowledge, including firewalls, IDS/IPS, Active Directory, DNS, file sharing, and web server configuration. Experience in virtualised environments (VMware), SAN technologies, and web technologies such as IIS, .NET, SSL VPN, token authentication. Working knowledge of firewall and security technologies. IT Security (Additional Responsibilities) Develop/enhance security policies, processes, procedures, and technical controls. Identify security risks, mitigations, and opportunities to strengthen resilience. Participate in design and implementation of compliant systems and applications. Assist with security incident management and response. Collaborate with IT team on technical issue resolution, deployment best practices, and adoption processes. Maintain Microsoft 365 security solutions (Azure Information Protection, DLP, Rights Management, Cloud App Security). Implement information classification, data loss prevention, and information asset registers. Provide technical guidance for Microsoft Cloud Security solutions (OneDrive, Teams, Outlook). Analyze information security risk and non compliance issues. Monitor, enhance, and report on security posture with dashboards and management information. Leverage cyber threat intelligence for proactive risk mitigation. Additional Security Skills Develop and enhance security policies, processes, and technical controls. Proactively identify and mitigate security risks. Participate in secure design and implementation of systems. Assist with incident management and response. Share technical resolution knowledge and best practices. Manage Microsoft MFA and endpoint security. Maintain Thycotic PAM environment. Maintain IT risk register. Analyze risk and non compliance. Review system audit logs and ensure mitigation. Test disaster recovery plans. Develop and test business continuity plans.
Dec 14, 2025
Full time
Job Title Infrastructure / IT Security specialist - Enterprise client (major O365 and security projects on a global scale) Key Information Salary: up to £65,000 Education: Degree preferred or commercial exposure (none required) Experience: 5+ years Industry: Technology Location: Horsforth, Leeds Work Hours: 37.5 hours per week Benefits 23 days holiday (rising with years of service) & 5 optional additional days Pension: 2.5% salary match, plus optional voluntary contributions Life assurance Group income protection plan (optional health assurance) Personal accident scheme Free car parking Monthly socials, expenses covered, Christmas party, Summer BBQ Requirements Education: ideally a degree; commercial experience a must Experience: Office 365 at intermediate to advanced level Industry: any accepted; preferably professional services Job Location: Leeds LS1 4AP Qualifications: none required Work Hours: 37.5 hours per week Skills Excellent knowledge of Windows Servers, Active Directory, Email Platforms, Anti Virus Systems, Networking, and VM environments Extensive knowledge of IP networks and multi platform server environments Experience maintaining Exchange 2013, SQL Server, Symantec Enterprise Protection, and Backup Exec Infrastructure best practices Understanding of ITIL Principal Duties, Responsibilities & Accountabilities Responsibilities Support and monitor existing infrastructure, perform preventative maintenance, backup, and other support tasks to maintain effectiveness and provide cover as needed. Plan, manage, and implement infrastructure projects and upgrades to meet company objectives. Respond to 2nd/3rd line Help Desk calls and manage 3rd line work requests through to resolution or escalation. Ensure security of data and IT systems, and educate staff on secure working practices. Collaborate with leaders and stakeholders to integrate newly acquired businesses such as mergers / acquisitions. Coordinate with external suppliers for ongoing support and maintenance of hardware, networks, and software. Ensure all work and changes minimize disruption to business use and participate in change management. Maintain infrastructure asset records and design/document processes, procedures, and standards. Keep users updated on progress and liaise regarding escalated issues, establishing appropriate priorities. Ensure technology is managed and supported in accordance with standards, policies, and procedures. Establish guidelines and document processes for networked applications across the business. Collaborate with the Global IT team on global initiatives and roll outs. Assist with office moves, changes, provisioning new systems, and troubleshooting arising issues. Note that duties may vary and change due to the nature of the IT environment. Network Support and monitor internal networks and links to regional offices, other sites, or the Internet, ensuring proper configuration and operation. Maintain and manage company firewalls. Manage wired and wireless networks, including problem resolution and change requests. Support physical security systems under IT team responsibility. Collaborate with the infrastructure team to continuously improve global infrastructure to meet business needs. Servers Regularly check logs and servers to ensure proper patching and address issues. Test and roll out updates, especially security updates. Ensure adequate backups are maintained both on site and off site, and routinely test backup and restore procedures. Core Technical Experience Hands on IT infrastructure specialist with 3+ years of experience. Excellent IP network skills, including switches, wireless, routing protocols, and VoIP; Cisco experience an advantage. Experience with SQL Server or SharePoint, Windows Server 2008/2012, Remote Desktop Services, Active Directory in corporate environments. Knowledge of email systems, mail domain delivery routing. Hands on experience on LAN, WAN, VPN, and HP technologies. Experience managing core IT applications: email, anti virus, systems management, software deployment, user provisioning, patch management. Experience managing enterprise level email systems. Project management experience in IT projects and integration projects covering email, file access, domain membership, and user migration. Strong IT security knowledge, including firewalls, IDS/IPS, Active Directory, DNS, file sharing, and web server configuration. Experience in virtualised environments (VMware), SAN technologies, and web technologies such as IIS, .NET, SSL VPN, token authentication. Working knowledge of firewall and security technologies. IT Security (Additional Responsibilities) Develop/enhance security policies, processes, procedures, and technical controls. Identify security risks, mitigations, and opportunities to strengthen resilience. Participate in design and implementation of compliant systems and applications. Assist with security incident management and response. Collaborate with IT team on technical issue resolution, deployment best practices, and adoption processes. Maintain Microsoft 365 security solutions (Azure Information Protection, DLP, Rights Management, Cloud App Security). Implement information classification, data loss prevention, and information asset registers. Provide technical guidance for Microsoft Cloud Security solutions (OneDrive, Teams, Outlook). Analyze information security risk and non compliance issues. Monitor, enhance, and report on security posture with dashboards and management information. Leverage cyber threat intelligence for proactive risk mitigation. Additional Security Skills Develop and enhance security policies, processes, and technical controls. Proactively identify and mitigate security risks. Participate in secure design and implementation of systems. Assist with incident management and response. Share technical resolution knowledge and best practices. Manage Microsoft MFA and endpoint security. Maintain Thycotic PAM environment. Maintain IT risk register. Analyze risk and non compliance. Review system audit logs and ensure mitigation. Test disaster recovery plans. Develop and test business continuity plans.
A leading water services company in the UK seeks a Wholesale Service Desk Incident Coordinator in Snodland. This role involves managing operations, supporting technical queries, and ensuring services run smoothly for customers. Ideal candidates are organized, possess strong communication skills, and have a background in operations. The position offers a competitive salary of £30,595 per annum, along with generous benefits, and the chance to make a real impact in the community.
Dec 14, 2025
Full time
A leading water services company in the UK seeks a Wholesale Service Desk Incident Coordinator in Snodland. This role involves managing operations, supporting technical queries, and ensuring services run smoothly for customers. Ideal candidates are organized, possess strong communication skills, and have a background in operations. The position offers a competitive salary of £30,595 per annum, along with generous benefits, and the chance to make a real impact in the community.
Select how often (in days) to receive an alert: VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Permanent, Full time The Delivery Manager is responsible for overseeing the effective, compliant and timely delivery of maintenance activities-aligned with SFG20 standards-as well as response works that adhere to statutory legislation and mandatory MoD requirements. This includes ensuring all operations comply with relevant Health, Safety and Environmental policies. They monitor Supply Chain work teams to verify that appropriately qualified and experienced operatives are assigned to tasks and that these teams have the correct vehicles, equipment and competencies to complete their duties safely and effectively. Service delivery, value for money, quality and safe working practices are continually reviewed to ensure operational performance indicators consistently met. A key part of the role involves reviewing Risk Assessments and Method Statements, ensuring they meet the required standard and, where necessary, assuming the responsibilities of Method Statement Coordinator to maintain a consistent approach across the site. The Delivery Manager ensures that all tasks are correctly recorded in the CAFM system, including work in progress, inspection records and completed documentation. They also review site risk registers, follow established maintenance and management processes, and elevate equipment and system defects when required. They play a vital role in ensuring compliance with JSP 375 by supporting and monitoring safe systems of work, working closely with the Mobile Authorised Persons team and, when required, delivering requirements associated with Working at Height or Confined Spaces. They ensure compliance with both the Asbestos Management Plan and the Legionella Management Plan and may assume duties as the Responsible Person or deputy for either area. Additionally, the Delivery Manager is responsible for full project management under CDM for a range of M&E and B&CE tasks-from project inception through to completion-carrying full commercial and financial responsibility. In terms of people responsibilities, the Delivery Manager supports management in delivering optimal solutions to customer requirements and often acts as the single point of contact to resolve end user issues. They build strong working relationships with the Defence Infrastructure Organisation (DIO) and end users to proactively support estate activities, while also providing professional and technical advice. They assist end users in the development of new work requirements and the preparation of formal Additional Works project submissions. The Delivery Manager provides timely support in resolving complaints, assists the Helpdesk with technical enquiries and ensures teams are supervised, assessed and coached to perform to agreed service levels. They coordinate daily activities across the site team, monitor safe working practices, support Skilled Persons and reinforce adherence to JSP 375. A strong safety culture is promoted at all times, encouraging accountability, continuous improvement and high performance. Commercially, the Delivery Manager manages cost and stakeholder expectations through clear communication and sound commercial judgement to ensure value for money. They work collaboratively with all stakeholders to mitigate contract risk and contribute to forward maintenance planning across multiple establishments. Their leadership ensures that operations are delivered efficiently and economically, supporting VIVO's commitment to running a profitable and effective business. Behaviourally, the Delivery Manager uses well developed communication skills to influence both internal and external stakeholders. They lead by example, demonstrate the company's values and motivate the site team through effective direction, clear delegation and informed decision making. They aim for excellence in both personal and team objectives, making timely decisions rooted in technical knowledge and practical experience. Strong relationships are built with local MoD personnel and end users to ensure outstanding contract delivery, while collaborative relationships within VIVO are also strengthened. The Delivery Manager consistently focuses on achieving high standards in a dynamic environment and remains committed to delivering high quality results. Technically, they plan resources effectively, monitor progress against objectives and ensure milestones and targets are met. They use technology to analyse data, maintain accurate records and identify issues within their remit. Their work remains fully aligned to VIVO processes, and they actively share best practices. They manage cost and value for money through technical insight and experience and take full responsibility for implementing Health & Safety processes on site. Their understanding of construction and property maintenance processes supports strong compliance and enables the delivery of consistent, reliable results. What You'll Bring The successful Delivery Manager holds an ONC or equivalent qualification and is either working towards an HNC or already possesses an HNC-or an equivalent qualification-in Building or Civil Engineering, Electrical or Mechanical Engineering, or a related discipline. We can accept candidates that are qualified by experience, with a strong background in hard services facilities management, with supervisory experience and the ability to manage KPIs and produce productivity reports. They also hold, or are willing to work towards, a management level Health & Safety or Environmental qualification such as SMSTS or IOSH. While not essential, ongoing Continuing Professional Development is considered desirable. Strong IT skills, including proficiency in Word, Excel and related software, are required to ensure effective data management and communication. This role will require SC Clearance as a condition of employment. What We Offer 6% employee matched pension contribution 25 days annual leave Single private medical cover Life assurance 2x annual salary VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS.By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Dec 14, 2025
Full time
Select how often (in days) to receive an alert: VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation. What we do We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do. Permanent, Full time The Delivery Manager is responsible for overseeing the effective, compliant and timely delivery of maintenance activities-aligned with SFG20 standards-as well as response works that adhere to statutory legislation and mandatory MoD requirements. This includes ensuring all operations comply with relevant Health, Safety and Environmental policies. They monitor Supply Chain work teams to verify that appropriately qualified and experienced operatives are assigned to tasks and that these teams have the correct vehicles, equipment and competencies to complete their duties safely and effectively. Service delivery, value for money, quality and safe working practices are continually reviewed to ensure operational performance indicators consistently met. A key part of the role involves reviewing Risk Assessments and Method Statements, ensuring they meet the required standard and, where necessary, assuming the responsibilities of Method Statement Coordinator to maintain a consistent approach across the site. The Delivery Manager ensures that all tasks are correctly recorded in the CAFM system, including work in progress, inspection records and completed documentation. They also review site risk registers, follow established maintenance and management processes, and elevate equipment and system defects when required. They play a vital role in ensuring compliance with JSP 375 by supporting and monitoring safe systems of work, working closely with the Mobile Authorised Persons team and, when required, delivering requirements associated with Working at Height or Confined Spaces. They ensure compliance with both the Asbestos Management Plan and the Legionella Management Plan and may assume duties as the Responsible Person or deputy for either area. Additionally, the Delivery Manager is responsible for full project management under CDM for a range of M&E and B&CE tasks-from project inception through to completion-carrying full commercial and financial responsibility. In terms of people responsibilities, the Delivery Manager supports management in delivering optimal solutions to customer requirements and often acts as the single point of contact to resolve end user issues. They build strong working relationships with the Defence Infrastructure Organisation (DIO) and end users to proactively support estate activities, while also providing professional and technical advice. They assist end users in the development of new work requirements and the preparation of formal Additional Works project submissions. The Delivery Manager provides timely support in resolving complaints, assists the Helpdesk with technical enquiries and ensures teams are supervised, assessed and coached to perform to agreed service levels. They coordinate daily activities across the site team, monitor safe working practices, support Skilled Persons and reinforce adherence to JSP 375. A strong safety culture is promoted at all times, encouraging accountability, continuous improvement and high performance. Commercially, the Delivery Manager manages cost and stakeholder expectations through clear communication and sound commercial judgement to ensure value for money. They work collaboratively with all stakeholders to mitigate contract risk and contribute to forward maintenance planning across multiple establishments. Their leadership ensures that operations are delivered efficiently and economically, supporting VIVO's commitment to running a profitable and effective business. Behaviourally, the Delivery Manager uses well developed communication skills to influence both internal and external stakeholders. They lead by example, demonstrate the company's values and motivate the site team through effective direction, clear delegation and informed decision making. They aim for excellence in both personal and team objectives, making timely decisions rooted in technical knowledge and practical experience. Strong relationships are built with local MoD personnel and end users to ensure outstanding contract delivery, while collaborative relationships within VIVO are also strengthened. The Delivery Manager consistently focuses on achieving high standards in a dynamic environment and remains committed to delivering high quality results. Technically, they plan resources effectively, monitor progress against objectives and ensure milestones and targets are met. They use technology to analyse data, maintain accurate records and identify issues within their remit. Their work remains fully aligned to VIVO processes, and they actively share best practices. They manage cost and value for money through technical insight and experience and take full responsibility for implementing Health & Safety processes on site. Their understanding of construction and property maintenance processes supports strong compliance and enables the delivery of consistent, reliable results. What You'll Bring The successful Delivery Manager holds an ONC or equivalent qualification and is either working towards an HNC or already possesses an HNC-or an equivalent qualification-in Building or Civil Engineering, Electrical or Mechanical Engineering, or a related discipline. We can accept candidates that are qualified by experience, with a strong background in hard services facilities management, with supervisory experience and the ability to manage KPIs and produce productivity reports. They also hold, or are willing to work towards, a management level Health & Safety or Environmental qualification such as SMSTS or IOSH. While not essential, ongoing Continuing Professional Development is considered desirable. Strong IT skills, including proficiency in Word, Excel and related software, are required to ensure effective data management and communication. This role will require SC Clearance as a condition of employment. What We Offer 6% employee matched pension contribution 25 days annual leave Single private medical cover Life assurance 2x annual salary VIVO Defence Services The role you have applied for is with VIVO Defence Services, a joint venture between Serco and EQUANS.By applying for this role, please be aware that information contained within your CV may be shared between VIVO Defence Services, Serco and EQUANS during the recruitment process. At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Application Support / Functional Software Support - Hybrid (1 day in office) - Bespoke Software A hugely successful and well-established computer software company, specialising in the development and supply of works / maintenance and asset management systems to local government and utility services sectors is once again looking to expand in its Application Support team. The Company has an unrivalled reputation for delivery of quality products and services, and a 30+ year history of ethical business practices and consistent profitability. The company became an employee-owned organisation some years ago to develop a true sense of collaboration and ensure everyone in the business pulls in the same direction. The controlling majority shareholder of the business is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities. The Company offers very good working conditions and competitive salaries, plus benefits including an excellent pension scheme and share option scheme. The company has seen constant growth over the last few years and are now looking to recruit a multi-skilled specialist to join a bright and talented team of Application Support Consultants. You will be working in a busy department where their skills and knowledge will be in constant demand by all areas of the business. The work will be varied, fast-paced and constant - taking in all aspects of the On Premise and Managed Services Software environments (SAAS) In time, you will be expected to become an expert in various products and to use that expertise to assist with the development of the applications. Experience Requirements The candidate must: Have previous experience of working in an Application Support Team Understand the Software Delivery Lifecycle and the dependencies. Contribute to the team culture and attitude We can offer a diverse and interesting role interacting with all departments within the company. The successful candidate will be in constant demand so must be able to handle multiple work streams and communicate effectively with staff of all technical levels. Skills: Ideally the candidate would have previous experience of working within a software environment operating under customer SLA's and an understanding of ISO 27001 / ITIL standards. To understand the software product range and then use this knowledge to provide a dependable and effective service to the entire customer base. Over a period of time, to increase your personal contribution to the company and to develop your potential to its maximum. Responsibilities To provide specialist functional and technical assistance to all licensed customers to allow them to utilise the applications to provide best value for money. Responsibility for assessing customer problems and accurately prioritising any follow-up actions including, where appropriate, co-ordination with the functional / technical experts. With urgent queries we take ownership of the situation, escalating where necessary, and keep the customers / account managers / development teams fully informed of progress. Advice and guidance to customers in relation to any technical difficulties which may be experienced in operation of the products, including recovery from operational failure situations. Answering specific queries regarding functionality of the products and the way in which they may be used to fulfill particular objectives. To ensure that all advice we give is accurate and honest. Where we are unsure, we seek advice from others before committing. To understand we are responsible for the answers we provide. Maintenance of customer license records. Provision of assistance with the Quality Assurance testing of software, before release to customers. Production of quality product-related material to assist customers in the effective operation of the system. To ensure that all contact with a customer is recorded in the corporate CRM. To learn and subsequently maintain the knowledge in the specialist functional areas to which we have been assigned. To liaise between the Customers and the development team in defining changes to the product range. To be flexible and adaptable within the role so that we can be seconded to the Operations, Infrastructure, Projects or Helpdesk Teams dependent on the resource requirements of the team. On rare occasions to perform Out of Hours work to assist in conversions, software upgrades or routine maintenance of our services We are an equal opportunities employer and welcome applications from all qualified candidates.
Dec 14, 2025
Full time
Application Support / Functional Software Support - Hybrid (1 day in office) - Bespoke Software A hugely successful and well-established computer software company, specialising in the development and supply of works / maintenance and asset management systems to local government and utility services sectors is once again looking to expand in its Application Support team. The Company has an unrivalled reputation for delivery of quality products and services, and a 30+ year history of ethical business practices and consistent profitability. The company became an employee-owned organisation some years ago to develop a true sense of collaboration and ensure everyone in the business pulls in the same direction. The controlling majority shareholder of the business is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities. The Company offers very good working conditions and competitive salaries, plus benefits including an excellent pension scheme and share option scheme. The company has seen constant growth over the last few years and are now looking to recruit a multi-skilled specialist to join a bright and talented team of Application Support Consultants. You will be working in a busy department where their skills and knowledge will be in constant demand by all areas of the business. The work will be varied, fast-paced and constant - taking in all aspects of the On Premise and Managed Services Software environments (SAAS) In time, you will be expected to become an expert in various products and to use that expertise to assist with the development of the applications. Experience Requirements The candidate must: Have previous experience of working in an Application Support Team Understand the Software Delivery Lifecycle and the dependencies. Contribute to the team culture and attitude We can offer a diverse and interesting role interacting with all departments within the company. The successful candidate will be in constant demand so must be able to handle multiple work streams and communicate effectively with staff of all technical levels. Skills: Ideally the candidate would have previous experience of working within a software environment operating under customer SLA's and an understanding of ISO 27001 / ITIL standards. To understand the software product range and then use this knowledge to provide a dependable and effective service to the entire customer base. Over a period of time, to increase your personal contribution to the company and to develop your potential to its maximum. Responsibilities To provide specialist functional and technical assistance to all licensed customers to allow them to utilise the applications to provide best value for money. Responsibility for assessing customer problems and accurately prioritising any follow-up actions including, where appropriate, co-ordination with the functional / technical experts. With urgent queries we take ownership of the situation, escalating where necessary, and keep the customers / account managers / development teams fully informed of progress. Advice and guidance to customers in relation to any technical difficulties which may be experienced in operation of the products, including recovery from operational failure situations. Answering specific queries regarding functionality of the products and the way in which they may be used to fulfill particular objectives. To ensure that all advice we give is accurate and honest. Where we are unsure, we seek advice from others before committing. To understand we are responsible for the answers we provide. Maintenance of customer license records. Provision of assistance with the Quality Assurance testing of software, before release to customers. Production of quality product-related material to assist customers in the effective operation of the system. To ensure that all contact with a customer is recorded in the corporate CRM. To learn and subsequently maintain the knowledge in the specialist functional areas to which we have been assigned. To liaise between the Customers and the development team in defining changes to the product range. To be flexible and adaptable within the role so that we can be seconded to the Operations, Infrastructure, Projects or Helpdesk Teams dependent on the resource requirements of the team. On rare occasions to perform Out of Hours work to assist in conversions, software upgrades or routine maintenance of our services We are an equal opportunities employer and welcome applications from all qualified candidates.
Junior IT Administrator Join the Giggling Squid Family - Where Passion, People & Thai Food Come Together Giggling Squid is the UK's largest Thai restaurant group and still growing fast, and our technology estate underpins everything from EPOS transactions to delivery operations. We are seeking a proactive and customer-focused Junior IT Administrator to directly provide first and second line support across our restaurants and support offices. The role covers a wide range of systems. This is an ideal opportunity for someone early in their IT career who wants hands on experience across infrastructure, applications, networking, and user support. Must have a positive 'can do' attitude and be open to tasks outside of traditional IT. This full time role is based in our Head Office in Guildford with onsite work at restaurant locations as and when required including support to restaurants in their peak periods (Friday, Saturday evenings until 19:00 can be remote and flexible starting hours in lieu of). Here's what we offer: Incredible Training & Development - Whether you're refining your skills or aiming higher, we'll support your growth in a multi faceted and dynamic IT environment Competitive salary Weekly pay - every Friday, without fail 50% staff discount - for you, your family, your friends 25 days holiday, pension scheme Responsibilities Service Desk & User Support EPOS & Restaurant Systems Infrastructure & Networking Hardware & Peripheral Support Business Applications Operational Support Cyber and Data Security Skills & Experience Essential Strong interest in IT support and problem solving Always willing to help with a positive attitude Excellent communication skills Ability to translate technical concepts into language operational personnel can understand Basic understanding of Windows OS, Mac, Office 365, and networking fundamentals Ability to work independently and under pressure in a fast paced environment Customer first mindset Understanding of Cyber Security and basic security best practises Desirable Experience in multi site hospitality or retail IT and operations Familiarity with EPOS systems (Zonal Aztec) and/or QSR automations is a real plus Basic knowledge of Active Directory Understanding of Wi Fi troubleshooting and network basics Experience with printers and peripherals Exposure to ticketing systems Sequel Server T SQL, SSRS administration, and experience Unifi Protect/Hik Vision experience a plus
Dec 14, 2025
Full time
Junior IT Administrator Join the Giggling Squid Family - Where Passion, People & Thai Food Come Together Giggling Squid is the UK's largest Thai restaurant group and still growing fast, and our technology estate underpins everything from EPOS transactions to delivery operations. We are seeking a proactive and customer-focused Junior IT Administrator to directly provide first and second line support across our restaurants and support offices. The role covers a wide range of systems. This is an ideal opportunity for someone early in their IT career who wants hands on experience across infrastructure, applications, networking, and user support. Must have a positive 'can do' attitude and be open to tasks outside of traditional IT. This full time role is based in our Head Office in Guildford with onsite work at restaurant locations as and when required including support to restaurants in their peak periods (Friday, Saturday evenings until 19:00 can be remote and flexible starting hours in lieu of). Here's what we offer: Incredible Training & Development - Whether you're refining your skills or aiming higher, we'll support your growth in a multi faceted and dynamic IT environment Competitive salary Weekly pay - every Friday, without fail 50% staff discount - for you, your family, your friends 25 days holiday, pension scheme Responsibilities Service Desk & User Support EPOS & Restaurant Systems Infrastructure & Networking Hardware & Peripheral Support Business Applications Operational Support Cyber and Data Security Skills & Experience Essential Strong interest in IT support and problem solving Always willing to help with a positive attitude Excellent communication skills Ability to translate technical concepts into language operational personnel can understand Basic understanding of Windows OS, Mac, Office 365, and networking fundamentals Ability to work independently and under pressure in a fast paced environment Customer first mindset Understanding of Cyber Security and basic security best practises Desirable Experience in multi site hospitality or retail IT and operations Familiarity with EPOS systems (Zonal Aztec) and/or QSR automations is a real plus Basic knowledge of Active Directory Understanding of Wi Fi troubleshooting and network basics Experience with printers and peripherals Exposure to ticketing systems Sequel Server T SQL, SSRS administration, and experience Unifi Protect/Hik Vision experience a plus
InfrastructureServices(Infra) Consultant Job Description location : Egham UK work Type : hybrid ROLE SUMMARY Infrastructure service consultant is lead technical, architect and consultative resource forIT Operation team and work closely with Operation, Service desk and PMO team to deliver IT Services BAU and Project work and ensure to run smooth IT Services ROLESANDRESPONSIBILITIES Business as usual oMonit click apply for full job details
Dec 14, 2025
Full time
InfrastructureServices(Infra) Consultant Job Description location : Egham UK work Type : hybrid ROLE SUMMARY Infrastructure service consultant is lead technical, architect and consultative resource forIT Operation team and work closely with Operation, Service desk and PMO team to deliver IT Services BAU and Project work and ensure to run smooth IT Services ROLESANDRESPONSIBILITIES Business as usual oMonit click apply for full job details
Architectural Technician When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Bellway we recognise that people are the key to our success and our goal is to provide a rewarding and fulfilling career in line with our values of quality, service and trust. Bellway is working towards becoming a more inclusive employer that values and respects individual differences in the workplace. There is an exciting opportunity to join Bellway, one of the UKs largest house builders. Our West Midlands Division is looking to recruit an Architectural Technician to join the Divisions Technical team. The Role The role of Architectural Technician will be to support Senior Architectural Technician and the wider business including our Construction, Commercial and Sales teams in the execution of construction projects through ongoing support and timely delivery of accurate architectural and technical information. Principle accountabilities of the role include: Development & maintenance of divisional details and specifications Production of working pack drawings Working alongside external consultants and suppliers to ensure complete design solution delivered in line with company standards Support the upkeep of our Drawing Management system Support site teams and colleagues with information requests Attend site-based meetings / audits as and when required Keep up to date with CDM and CPD responsibilities specific to the role Maintain up to date with legislation and regulations as well as understanding future regulations that are coming into effect within the industry Support, mentor and manage Trainee and Graduate Technicians Experience, Qualifications and Skills Experience Experience of working with Autodesk Revit & AutoCAD is desirable Experience working within the housebuilding industry in a technical / architectural function, running numerous projects simultaneously Knowledge of building regulations and current NHBC standards Qualifications and Training Qualified to degree level or HNC/HND in a Construction / Architectural Technology subject with relevant experience CSCS card or equivalent Current full driving licence Skills and Aptitude Strong communication, listening, presentation skills and excellent attention to detail Ability to be able to express technical information in a clear and concise manner Methodical, conscientious, organised and works to deliver high standards Ability to recognise problems and deal with them in a speedy and effective manner Ability to work independently as well as part of a team Ability to thrive under pressure in a fast-paced environment Ability to problem solve and delegate effectively Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook) and the ability to adapt to new systems Committed to diversity and inclusion Working Conditions Office based role with regular travel to development sites and for meetings Willing to be flexible in respect to day-to-day duties and hours worked Core hours In return we can offer you: Competitive salary Competitive annual bonus Contributory pension scheme 25 days holiday, plus bank holidays Access to discounts and benefits portal ShareSave Scheme Cycle to Work Scheme Life assurance Holiday Purchase Scheme Earn and Learn Opportunities We reserve the right to close this vacancy if a large volume of applications are received. JBRP1_UKTJ
Dec 13, 2025
Full time
Architectural Technician When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. At Bellway we recognise that people are the key to our success and our goal is to provide a rewarding and fulfilling career in line with our values of quality, service and trust. Bellway is working towards becoming a more inclusive employer that values and respects individual differences in the workplace. There is an exciting opportunity to join Bellway, one of the UKs largest house builders. Our West Midlands Division is looking to recruit an Architectural Technician to join the Divisions Technical team. The Role The role of Architectural Technician will be to support Senior Architectural Technician and the wider business including our Construction, Commercial and Sales teams in the execution of construction projects through ongoing support and timely delivery of accurate architectural and technical information. Principle accountabilities of the role include: Development & maintenance of divisional details and specifications Production of working pack drawings Working alongside external consultants and suppliers to ensure complete design solution delivered in line with company standards Support the upkeep of our Drawing Management system Support site teams and colleagues with information requests Attend site-based meetings / audits as and when required Keep up to date with CDM and CPD responsibilities specific to the role Maintain up to date with legislation and regulations as well as understanding future regulations that are coming into effect within the industry Support, mentor and manage Trainee and Graduate Technicians Experience, Qualifications and Skills Experience Experience of working with Autodesk Revit & AutoCAD is desirable Experience working within the housebuilding industry in a technical / architectural function, running numerous projects simultaneously Knowledge of building regulations and current NHBC standards Qualifications and Training Qualified to degree level or HNC/HND in a Construction / Architectural Technology subject with relevant experience CSCS card or equivalent Current full driving licence Skills and Aptitude Strong communication, listening, presentation skills and excellent attention to detail Ability to be able to express technical information in a clear and concise manner Methodical, conscientious, organised and works to deliver high standards Ability to recognise problems and deal with them in a speedy and effective manner Ability to work independently as well as part of a team Ability to thrive under pressure in a fast-paced environment Ability to problem solve and delegate effectively Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook) and the ability to adapt to new systems Committed to diversity and inclusion Working Conditions Office based role with regular travel to development sites and for meetings Willing to be flexible in respect to day-to-day duties and hours worked Core hours In return we can offer you: Competitive salary Competitive annual bonus Contributory pension scheme 25 days holiday, plus bank holidays Access to discounts and benefits portal ShareSave Scheme Cycle to Work Scheme Life assurance Holiday Purchase Scheme Earn and Learn Opportunities We reserve the right to close this vacancy if a large volume of applications are received. JBRP1_UKTJ
Greetings!AdroitPeopleiscurrentlyhiring Title: Technical Service Desk Location: Aberdeen, UK Employment Type: Full time Employment Work mode :Onsite Key word: Service Desk,ITSM Job Description Minimum 3+ years of experience in service Desk ? Excellent communication and conversation skills in English with a Versant Score of 70 ? Good Knowledge of Incident, Change and Problem Management ? Manage Service click apply for full job details
Dec 13, 2025
Full time
Greetings!AdroitPeopleiscurrentlyhiring Title: Technical Service Desk Location: Aberdeen, UK Employment Type: Full time Employment Work mode :Onsite Key word: Service Desk,ITSM Job Description Minimum 3+ years of experience in service Desk ? Excellent communication and conversation skills in English with a Versant Score of 70 ? Good Knowledge of Incident, Change and Problem Management ? Manage Service click apply for full job details
