About us We areThe Very Group, and we're here to help families get more out of life. We know our customers work hard for their families and have a lot to balance in their busy lives. That's why we combine amazing brands and products with flexible payment options onVery.co.ukto help them say yes to the things they love. We're just as passionate about helping our people get more out of life too-building careers with real growth, a sense of purpose, belonging, and wellbeing. About Our Customer (Marketing) team The Marketing Technology Function designs, builds, integrates, and operates the technology that underpins our marketing function. Our capabilities span digital marketing (including PPC and affiliates), CRM, Performance analysis and Reporting, and Marketing Optimisation About the role We're looking for a Senior Delivery Manager to lead the end-to-end delivery of medium to large initiatives and optimisation programmes within Customer (Marketing Tech)while also ensuring small change and BAU land smoothly. You'll drive delivery excellence, foster a high-performing culture, and embed continuous improvement. You'll manage complex, high risk products and services, orchestrating multi-disciplinary teams (including third parties) to deliver on time, on cost, and with quality-unlocking value early and often. What you will be doing Team Leadership and Delivery Lead cross disciplinary delivery teams (direct, matrix, and third parties) to deliver outcomes on time, to budget, and to the right standard for our customers. Facilitate squad ceremonies (stand ups, planning, reviews, retrospectives) and remove blockers. Create and manage delivery plans; align dependencies across squads and initiatives. Partner with Product and Engineering on roadmaps; refine and prioritise backlogs with Product Managers and Business Analysts. Coach teams to ship high quality solutions regularly and predictably, using metrics to drive continuous improvement. Role model excellent delivery principles and a culture of performance, accountability and learning. Planning and Prioritisation Lead planning cycles across squads and contribute to quarterly/portfolio planning. Balance technical and product priorities across multiple roadmaps to maximise value delivery. Risk, Issues and Dependency Management Proactively identify and manage risks, issues, assumptions and dependencies affecting delivery and benefits realisation. Escalate appropriately through Portfolio Management and portfolio governance where needed. Governance and Change Control Build and run fit for purpose governance across projects, small change and BAU in liaison with portfolio governance (ePMO). Ensure decisions are documented with the right level of sign off. Keep delivery in scope; manage change requests and surface impacts early. Resource and Capacity Management Manage squad capacity and align resources to priorities; resolve bottlenecks with the Portfolio Manager. Coordinate internal teams and partners to maintain flow across services and squads. Financial Management Manage squad/initiative budgets; track spend and hold regular cost reviews, escalating issues as required. Input into business cases and benefits tracking; support investment decisions with clear advice and data. Report on productivity and flow metrics (e.g., value delivered, burndown, cycle time, lead time). Stakeholder Engagement and Communication Build trusted relationships with senior leaders, Heads of Product, Heads of Tech and delivery teams. Provide clear, timely updates on progress, risks and changes to portfolio governance and business stakeholders. Foster a high trust, collaborative culture across internal teams and external partners. Change Management and Transition Ensure effective transition of changes into BAU with a focus on adoption, stability and measured benefits. Reporting and MI Provide regular initiative and roadmap reporting, highlighting risks and mitigations. Deliver accurate, timely reporting on KPIs and delivery metrics to drive decisions. About you A proven ability to govern large, complex, and cross functional initiatives Good commercial and financial acumen. Proficient in Agile, waterfall and Hybrid delivery models. Strong grasp of Kanban Good capacity planning. Can recognise when something does not work and encourage a mindset of experimentation. Able to listen to the needs of technical and business stakeholders and interpret them. A bias towards action, always finding ways to remove barriers to rapid delivery. Strong stakeholder and 3rd party management skills. Manages stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales. Actively addresses the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. Can identify dependencies in plans across services and coordinate delivery. Engages colleagues with enthusiasm and commitment. They are able to bring people together to form a motivated team. Knows how to optimise the delivery flow of teams, managing the pace and tempo. They fully understand the environment they work in and can prioritise the most important or highest value tasks. Has the ability to reflect, and be resilient Clear, concise communication; strong facilitation and negotiation Some of our Benefits Flexible, hybrid working model Inclusive culture and environment, check out our Glassdoor reviews £1000 flexible benefits allowance to suit your needs 30 days holiday + bank holidays Udemy learning accessBonus potential (performance and business-related) Up to 25% discount on Very.co.uk Matched pension up to 6% More benefits can be found on our career site How to apply Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions. What happens next? Our talent acquisition team will be in touch if you're successful so keep an eye on your emails! We'll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we're a good match, we'll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely. You can expect a two-stage interview process for this position: 1st stage - An informal 30-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have. 2nd Stage - A one-hour formal interview where you can expect both competency and technical questions (task based) This can be held either in-person or remotely. As an inclusive employer please do let us know if you require any reasonable adjustments. If you'd like to know more about our interviews, you can find out here. Equal opportunities We're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Dec 13, 2025
Full time
About us We areThe Very Group, and we're here to help families get more out of life. We know our customers work hard for their families and have a lot to balance in their busy lives. That's why we combine amazing brands and products with flexible payment options onVery.co.ukto help them say yes to the things they love. We're just as passionate about helping our people get more out of life too-building careers with real growth, a sense of purpose, belonging, and wellbeing. About Our Customer (Marketing) team The Marketing Technology Function designs, builds, integrates, and operates the technology that underpins our marketing function. Our capabilities span digital marketing (including PPC and affiliates), CRM, Performance analysis and Reporting, and Marketing Optimisation About the role We're looking for a Senior Delivery Manager to lead the end-to-end delivery of medium to large initiatives and optimisation programmes within Customer (Marketing Tech)while also ensuring small change and BAU land smoothly. You'll drive delivery excellence, foster a high-performing culture, and embed continuous improvement. You'll manage complex, high risk products and services, orchestrating multi-disciplinary teams (including third parties) to deliver on time, on cost, and with quality-unlocking value early and often. What you will be doing Team Leadership and Delivery Lead cross disciplinary delivery teams (direct, matrix, and third parties) to deliver outcomes on time, to budget, and to the right standard for our customers. Facilitate squad ceremonies (stand ups, planning, reviews, retrospectives) and remove blockers. Create and manage delivery plans; align dependencies across squads and initiatives. Partner with Product and Engineering on roadmaps; refine and prioritise backlogs with Product Managers and Business Analysts. Coach teams to ship high quality solutions regularly and predictably, using metrics to drive continuous improvement. Role model excellent delivery principles and a culture of performance, accountability and learning. Planning and Prioritisation Lead planning cycles across squads and contribute to quarterly/portfolio planning. Balance technical and product priorities across multiple roadmaps to maximise value delivery. Risk, Issues and Dependency Management Proactively identify and manage risks, issues, assumptions and dependencies affecting delivery and benefits realisation. Escalate appropriately through Portfolio Management and portfolio governance where needed. Governance and Change Control Build and run fit for purpose governance across projects, small change and BAU in liaison with portfolio governance (ePMO). Ensure decisions are documented with the right level of sign off. Keep delivery in scope; manage change requests and surface impacts early. Resource and Capacity Management Manage squad capacity and align resources to priorities; resolve bottlenecks with the Portfolio Manager. Coordinate internal teams and partners to maintain flow across services and squads. Financial Management Manage squad/initiative budgets; track spend and hold regular cost reviews, escalating issues as required. Input into business cases and benefits tracking; support investment decisions with clear advice and data. Report on productivity and flow metrics (e.g., value delivered, burndown, cycle time, lead time). Stakeholder Engagement and Communication Build trusted relationships with senior leaders, Heads of Product, Heads of Tech and delivery teams. Provide clear, timely updates on progress, risks and changes to portfolio governance and business stakeholders. Foster a high trust, collaborative culture across internal teams and external partners. Change Management and Transition Ensure effective transition of changes into BAU with a focus on adoption, stability and measured benefits. Reporting and MI Provide regular initiative and roadmap reporting, highlighting risks and mitigations. Deliver accurate, timely reporting on KPIs and delivery metrics to drive decisions. About you A proven ability to govern large, complex, and cross functional initiatives Good commercial and financial acumen. Proficient in Agile, waterfall and Hybrid delivery models. Strong grasp of Kanban Good capacity planning. Can recognise when something does not work and encourage a mindset of experimentation. Able to listen to the needs of technical and business stakeholders and interpret them. A bias towards action, always finding ways to remove barriers to rapid delivery. Strong stakeholder and 3rd party management skills. Manages stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales. Actively addresses the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. Can identify dependencies in plans across services and coordinate delivery. Engages colleagues with enthusiasm and commitment. They are able to bring people together to form a motivated team. Knows how to optimise the delivery flow of teams, managing the pace and tempo. They fully understand the environment they work in and can prioritise the most important or highest value tasks. Has the ability to reflect, and be resilient Clear, concise communication; strong facilitation and negotiation Some of our Benefits Flexible, hybrid working model Inclusive culture and environment, check out our Glassdoor reviews £1000 flexible benefits allowance to suit your needs 30 days holiday + bank holidays Udemy learning accessBonus potential (performance and business-related) Up to 25% discount on Very.co.uk Matched pension up to 6% More benefits can be found on our career site How to apply Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions. What happens next? Our talent acquisition team will be in touch if you're successful so keep an eye on your emails! We'll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we're a good match, we'll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely. You can expect a two-stage interview process for this position: 1st stage - An informal 30-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have. 2nd Stage - A one-hour formal interview where you can expect both competency and technical questions (task based) This can be held either in-person or remotely. As an inclusive employer please do let us know if you require any reasonable adjustments. If you'd like to know more about our interviews, you can find out here. Equal opportunities We're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
1st Line IT Support Analyst - Liverpool 1st Line IT Support Analyst with strong experience in an IT helpdesk / Service Desk or 1st line IT support role is required by a leading company in central Liverpool. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team click apply for full job details
Dec 13, 2025
Full time
1st Line IT Support Analyst - Liverpool 1st Line IT Support Analyst with strong experience in an IT helpdesk / Service Desk or 1st line IT support role is required by a leading company in central Liverpool. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the team click apply for full job details
About us We areThe Very Group, and we're here to help families get more out of life. We know our customers work hard for their families and have a lot to balance in their busy lives. That's why we combine amazing brands and products with flexible payment options onVery.co.ukto help them say yes to the things they love. We're just as passionate about helping our people get more out of life too-building careers with real growth, a sense of purpose, belonging, and wellbeing. About Financial Services Our Financial Services team helps customers say yes to the things they love by offering flexible and responsible ways to pay. From credit products to insurance and account management, we make sure every financial interaction is simple, transparent, and customer-focused. It's a dynamic environment where data-driven decisions and regulatory compliance go hand in hand with innovation-delivering fair outcomes and great experiences for millions of customers About the role We're looking for a Senior Delivery Manager to lead the end-to-end delivery of medium to large initiatives and optimisation programmes within Financial Services while also ensuring small change and BAU land smoothly. You'll drive delivery excellence, foster a high-performing culture, and embed continuous improvement. You'll manage complex, high risk products and services, orchestrating multi-disciplinary teams (including third parties) to deliver on time, on cost, and with quality-unlocking value early and often. What you will be doing Team Leadership and Delivery Lead cross disciplinary delivery teams (direct, matrix, and third parties) to deliver outcomes on time, to budget, and to the right standard for our customers. Facilitate squad ceremonies (stand ups, planning, reviews, retrospectives) and remove blockers. Create and manage delivery plans; align dependencies across squads and initiatives. Partner with Product and Engineering on roadmaps; refine and prioritise backlogs with Product Managers and Business Analysts. Coach teams to ship high quality solutions regularly and predictably, using metrics to drive continuous improvement. Role model excellent delivery principles and a culture of performance, accountability and learning. Planning and Prioritisation Lead planning cycles across squads and contribute to quarterly/portfolio planning. Balance technical and product priorities across multiple roadmaps to maximise value delivery. Risk, Issues and Dependency Management Proactively identify and manage risks, issues, assumptions and dependencies affecting delivery and benefits realisation. Escalate appropriately through Portfolio Management and portfolio governance where needed. Governance and Change Control Build and run fit for purpose governance across projects, small change and BAU in liaison with portfolio governance (ePMO). Ensure decisions are documented with the right level of sign off. Keep delivery in scope; manage change requests and surface impacts early. Resource and Capacity Management Manage squad capacity and align resources to priorities; resolve bottlenecks with the Portfolio Manager. Coordinate internal teams and partners to maintain flow across services and squads. Financial Management Manage squad/initiative budgets; track spend and hold regular cost reviews, escalating issues as required. Input into business cases and benefits tracking; support investment decisions with clear advice and data. Report on productivity and flow metrics (e.g., value delivered, burndown, cycle time, lead time). Stakeholder Engagement and Communication Build trusted relationships with senior leaders, Heads of Product, Heads of Tech and delivery teams. Provide clear, timely updates on progress, risks and changes to portfolio governance and business stakeholders. Foster a high trust, collaborative culture across internal teams and external partners. Change Management and Transition Ensure effective transition of changes into BAU with a focus on adoption, stability and measured benefits. Reporting and MI Provide regular initiative and roadmap reporting, highlighting risks and mitigations. Deliver accurate, timely reporting on KPIs and delivery metrics to drive decisions. About you A proven ability to govern large, complex, and cross functional initiatives Good commercial and financial acumen. Proficient in Agile, waterfall and Hybrid delivery models. Strong grasp of Kanban Good capacity planning. Can recognise when something does not work and encourage a mindset of experimentation. Able to listen to the needs of technical and business stakeholders and interpret them. A bias towards action, always finding ways to remove barriers to rapid delivery. Strong stakeholder and 3rd party management skills. Manages stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales. Actively addresses the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. Can identify dependencies in plans across services and coordinate delivery. Engages colleagues with enthusiasm and commitment. They are able to bring people together to form a motivated team. Knows how to optimise the delivery flow of teams, managing the pace and tempo. They fully understand the environment they work in and can prioritise the most important or highest value tasks. Has the ability to reflect, and be resilient Clear, concise communication; strong facilitation and negotiation Some of our Benefits Flexible, hybrid working model Inclusive culture and environment, check out our Glassdoor reviews £1000 flexible benefits allowance to suit your needs 30 days holiday + bank holidays Udemy learning access Bonus potential (performance and business-related) Up to 25% discount on Very.co.uk Matched pension up to 6% More benefits can be found on our career site How to apply Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions. What happens next? Our talent acquisition team will be in touch if you're successful so keep an eye on your emails! We'll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we're a good match, we'll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely. You can expect a two-stage interview process for this position: 1st stage - An informal 30-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have. 2nd Stage - A one-hour formal interview where you can expect both competency and technical questions (task based) This can be held either in-person or remotely. As an inclusive employer please do let us know if you require any reasonable adjustments. If you'd like to know more about our interviews, you can find out here. Equal opportunities We're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Dec 12, 2025
Full time
About us We areThe Very Group, and we're here to help families get more out of life. We know our customers work hard for their families and have a lot to balance in their busy lives. That's why we combine amazing brands and products with flexible payment options onVery.co.ukto help them say yes to the things they love. We're just as passionate about helping our people get more out of life too-building careers with real growth, a sense of purpose, belonging, and wellbeing. About Financial Services Our Financial Services team helps customers say yes to the things they love by offering flexible and responsible ways to pay. From credit products to insurance and account management, we make sure every financial interaction is simple, transparent, and customer-focused. It's a dynamic environment where data-driven decisions and regulatory compliance go hand in hand with innovation-delivering fair outcomes and great experiences for millions of customers About the role We're looking for a Senior Delivery Manager to lead the end-to-end delivery of medium to large initiatives and optimisation programmes within Financial Services while also ensuring small change and BAU land smoothly. You'll drive delivery excellence, foster a high-performing culture, and embed continuous improvement. You'll manage complex, high risk products and services, orchestrating multi-disciplinary teams (including third parties) to deliver on time, on cost, and with quality-unlocking value early and often. What you will be doing Team Leadership and Delivery Lead cross disciplinary delivery teams (direct, matrix, and third parties) to deliver outcomes on time, to budget, and to the right standard for our customers. Facilitate squad ceremonies (stand ups, planning, reviews, retrospectives) and remove blockers. Create and manage delivery plans; align dependencies across squads and initiatives. Partner with Product and Engineering on roadmaps; refine and prioritise backlogs with Product Managers and Business Analysts. Coach teams to ship high quality solutions regularly and predictably, using metrics to drive continuous improvement. Role model excellent delivery principles and a culture of performance, accountability and learning. Planning and Prioritisation Lead planning cycles across squads and contribute to quarterly/portfolio planning. Balance technical and product priorities across multiple roadmaps to maximise value delivery. Risk, Issues and Dependency Management Proactively identify and manage risks, issues, assumptions and dependencies affecting delivery and benefits realisation. Escalate appropriately through Portfolio Management and portfolio governance where needed. Governance and Change Control Build and run fit for purpose governance across projects, small change and BAU in liaison with portfolio governance (ePMO). Ensure decisions are documented with the right level of sign off. Keep delivery in scope; manage change requests and surface impacts early. Resource and Capacity Management Manage squad capacity and align resources to priorities; resolve bottlenecks with the Portfolio Manager. Coordinate internal teams and partners to maintain flow across services and squads. Financial Management Manage squad/initiative budgets; track spend and hold regular cost reviews, escalating issues as required. Input into business cases and benefits tracking; support investment decisions with clear advice and data. Report on productivity and flow metrics (e.g., value delivered, burndown, cycle time, lead time). Stakeholder Engagement and Communication Build trusted relationships with senior leaders, Heads of Product, Heads of Tech and delivery teams. Provide clear, timely updates on progress, risks and changes to portfolio governance and business stakeholders. Foster a high trust, collaborative culture across internal teams and external partners. Change Management and Transition Ensure effective transition of changes into BAU with a focus on adoption, stability and measured benefits. Reporting and MI Provide regular initiative and roadmap reporting, highlighting risks and mitigations. Deliver accurate, timely reporting on KPIs and delivery metrics to drive decisions. About you A proven ability to govern large, complex, and cross functional initiatives Good commercial and financial acumen. Proficient in Agile, waterfall and Hybrid delivery models. Strong grasp of Kanban Good capacity planning. Can recognise when something does not work and encourage a mindset of experimentation. Able to listen to the needs of technical and business stakeholders and interpret them. A bias towards action, always finding ways to remove barriers to rapid delivery. Strong stakeholder and 3rd party management skills. Manages stakeholder expectations and facilitate discussions about high risk and complexity even within constrained timescales. Actively addresses the most complicated risks, issues and dependencies including where ownership exists outside the team or no clear ownership exists. Can identify dependencies in plans across services and coordinate delivery. Engages colleagues with enthusiasm and commitment. They are able to bring people together to form a motivated team. Knows how to optimise the delivery flow of teams, managing the pace and tempo. They fully understand the environment they work in and can prioritise the most important or highest value tasks. Has the ability to reflect, and be resilient Clear, concise communication; strong facilitation and negotiation Some of our Benefits Flexible, hybrid working model Inclusive culture and environment, check out our Glassdoor reviews £1000 flexible benefits allowance to suit your needs 30 days holiday + bank holidays Udemy learning access Bonus potential (performance and business-related) Up to 25% discount on Very.co.uk Matched pension up to 6% More benefits can be found on our career site How to apply Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions. What happens next? Our talent acquisition team will be in touch if you're successful so keep an eye on your emails! We'll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we're a good match, we'll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely. You can expect a two-stage interview process for this position: 1st stage - An informal 30-minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have. 2nd Stage - A one-hour formal interview where you can expect both competency and technical questions (task based) This can be held either in-person or remotely. As an inclusive employer please do let us know if you require any reasonable adjustments. If you'd like to know more about our interviews, you can find out here. Equal opportunities We're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
IT Support Analyst (1st/2nd Line) Cheltenham (onsite 5 days per week) Up to £30k circa We are looking someone who is customer-focused, technically skilled, and eager to learn within a fast-paced environment. As IT Support Analyst you will provide 1 st and 2 nd line technical support to end-users across the company (including remote colleagues) click apply for full job details
Dec 09, 2025
Full time
IT Support Analyst (1st/2nd Line) Cheltenham (onsite 5 days per week) Up to £30k circa We are looking someone who is customer-focused, technically skilled, and eager to learn within a fast-paced environment. As IT Support Analyst you will provide 1 st and 2 nd line technical support to end-users across the company (including remote colleagues) click apply for full job details
IT Service Desk Analyst - 1st Line - Liverpool Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in central Liverpool. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the te click apply for full job details
Dec 09, 2025
Full time
IT Service Desk Analyst - 1st Line - Liverpool Service Desk Analyst / 1st Line IT Support Analyst with strong experience in an IT helpdesk or support role is required by a leading company in central Liverpool. In this role, you will be the first line of support for IT issues across the firm, using your technical expertise to troubleshoot and resolve employee issues promptly and contribute to the te click apply for full job details
We're looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you'll act as the first and second line of IT support across the business, ensuring the smooth operation of systems and services for all staff. You'll provide comprehensive 1st and 2nd line support, including troubleshooting technical issues, installing hardware and so click apply for full job details
Dec 09, 2025
Full time
We're looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you'll act as the first and second line of IT support across the business, ensuring the smooth operation of systems and services for all staff. You'll provide comprehensive 1st and 2nd line support, including troubleshooting technical issues, installing hardware and so click apply for full job details
Salary: £66,379 - £82,974 DOE + Benefits + Profit Share Bonus Fully office based in Hythe, Kent We care deeply about inclusive working practices and diverse teams. If you'd prefer to work full-time, part-time or as a job-share, we'll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. About At Holiday Extras, we're creating a workplace where everyone can thrive, build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025, we're proud to offer a world of benefits designed to enhance your lifestyle and well-being. By joining our team, you'll feel supported and rewarded every day. We're looking for a Lead Technical Product Manager to act as the Area Product Owner for our Supply & Partner requirement area. You'll own the strategy, backlog and outcomes across this domain, ensuring our supply systems, integrations and partner experiences support the wider product vision and deliver measurable customer and business value. This area sits at the heart of how we feed, package and scale product supply across our platform. Your leadership will ensure we continue to deliver high-performance, resilient and scalable solutions that allow Holiday Extras and our partners to grow with confidence. You'll shape the area's direction, develop the capability of your Product Managers and Analysts, and represent the Supply & Partner area to senior stakeholders, providing clarity, alignment and sound decision making. You are a recognised expert in technical product management, influencing outcomes well beyond your immediate team. You actively share knowledge, shape standards, and contribute to the development of others across the business and industry. The Role By joining our team, you'll: Lead the vision, strategy and roadmap for the Supply & Partner area, aligned with our platform and growth goals. Define clear KPIs and OKRs for the area, creating a roadmap that balances customer needs, partner expectations and long term platform scalability. Bring clarity to complex problems, helping teams structure work, refine requirements and sustain momentum. Prioritise the area backlog across multiple feature teams, ensuring it is decision ready, connected to strategy and delivers measurable customer and business impact. Act as the primary stakeholder contact for the Supply & Partner area, building strong relationships across Engineering, Data, Design, Commercial and Customer Operations. Work closely with engineering leads across architecture, API, integrations and backend systems to ensure scalable, resilient solutions. Use data, insight and customer behaviour to drive prioritisation and validate outcomes. Strengthen product management practices across the area, modelling collaboration, transparency and continuous improvement. Translate business challenges into robust solutions that improve supply performance and partner onboarding. Line manage and coach Product Managers and Product Analysts, raising capability, strengthening product craft and supporting career development. Thrive in our supportive and fun team culture, where learning & collaboration are key. What you can bring to our team: Significant experience in product management, including leading multiple squads or domains. Proven ability to line manage and coach Product Managers and Analysts, supporting capability growth and consistent product practice. Experience connecting discovery and delivery to clear strategy and measurable outcomes. Experience defining KPIs/OKRs and establishing effective measurement frameworks. Confidence owning area level backlog, prioritisation and outcome delivery across complex technical and customer facing domains. A sound technical understanding of systems, APIs, data flows and integration patterns, enabling you to partner credibly with engineering without being overly specialist. Strong facilitation, communication and conflict resolution skills, with a track record of aligning senior stakeholders and navigating competing priorities. Ability to bring structure and clarity to ambiguous situations, creating repeatable ways of working that accelerate delivery. A collaborative leadership style that builds trust, alignment and momentum across teams. Commercial and customer awareness, ensuring the area delivers sustainable and meaningful value for travellers, partners and the business. Everyone's career path is individual and different, so this is just a guide. If your experience doesn't precisely match this, you're encouraged to apply so that we can discover your unique talents! How we hire for this role We know your time is precious, so we keep our recruitment process as quick and easy as possible. If we believe you might be a match for a job you've applied for, you'll enter our hiring process as follows: Initial call; A short conversation with our people team to find out more about you Interview; A deeper dive into your experience and your approach Presentation; You'll share your thinking around a product challenge with a wider group, demonstrating your technical understanding Cultivating a diverse and inclusive culture is paramount for us. Recognising we are all different, if for whatever reason you need us to adapt the process, please get in touch via . Applications close: Sunday 21st December 2025 Why choose Holiday Extras? We believe that holidays are the most precious time of all, so we create products, tech and services that make travel and holidays memorable and fun. We're on a mission to be the only place to go for your holiday extras, offering unparalleled choice, value and service, turning our customers' ordinary trips into extraordinarily good times. At Holiday Extras, we're creating a workplace where everyone can thrive, build their careers and reach their limitless potential. By joining our team, you can enjoy a world of benefits to enhance your lifestyle and well-being. We want you to feel supported and rewarded every day. Learn more about our culture and benefits. Time is precious: 25 days annual leave (+BH's), extra holidays through Holiday Buy, Birthday Day Off, and Sabbaticals at each milestone. Parental Leave: Enhanced parental leave - Up to 1 year off, including 13 weeks at 100% pay, 13 weeks at 50% pay Road to well being: Access to Gym Discounts, Private Dental Insurance and Private Medical Insurance (after 4 years) Celebrate success together: Enjoy a Profit Share Bonus and a pension scheme with Aviva. Good for the soul: Join our Social Club for 25% off any ticket or event in the UK, Discounts on the latest tech, or give back to your community with our Volunteering Scheme. Plan ahead: Income protection, Critical illness cover and Life assurance
Dec 09, 2025
Full time
Salary: £66,379 - £82,974 DOE + Benefits + Profit Share Bonus Fully office based in Hythe, Kent We care deeply about inclusive working practices and diverse teams. If you'd prefer to work full-time, part-time or as a job-share, we'll facilitate this wherever we can - whether to help you meet other commitments or to help you strike a great work-life balance. About At Holiday Extras, we're creating a workplace where everyone can thrive, build their careers and reach their limitless potential. As a Sunday Times Best Place to Work 2025, we're proud to offer a world of benefits designed to enhance your lifestyle and well-being. By joining our team, you'll feel supported and rewarded every day. We're looking for a Lead Technical Product Manager to act as the Area Product Owner for our Supply & Partner requirement area. You'll own the strategy, backlog and outcomes across this domain, ensuring our supply systems, integrations and partner experiences support the wider product vision and deliver measurable customer and business value. This area sits at the heart of how we feed, package and scale product supply across our platform. Your leadership will ensure we continue to deliver high-performance, resilient and scalable solutions that allow Holiday Extras and our partners to grow with confidence. You'll shape the area's direction, develop the capability of your Product Managers and Analysts, and represent the Supply & Partner area to senior stakeholders, providing clarity, alignment and sound decision making. You are a recognised expert in technical product management, influencing outcomes well beyond your immediate team. You actively share knowledge, shape standards, and contribute to the development of others across the business and industry. The Role By joining our team, you'll: Lead the vision, strategy and roadmap for the Supply & Partner area, aligned with our platform and growth goals. Define clear KPIs and OKRs for the area, creating a roadmap that balances customer needs, partner expectations and long term platform scalability. Bring clarity to complex problems, helping teams structure work, refine requirements and sustain momentum. Prioritise the area backlog across multiple feature teams, ensuring it is decision ready, connected to strategy and delivers measurable customer and business impact. Act as the primary stakeholder contact for the Supply & Partner area, building strong relationships across Engineering, Data, Design, Commercial and Customer Operations. Work closely with engineering leads across architecture, API, integrations and backend systems to ensure scalable, resilient solutions. Use data, insight and customer behaviour to drive prioritisation and validate outcomes. Strengthen product management practices across the area, modelling collaboration, transparency and continuous improvement. Translate business challenges into robust solutions that improve supply performance and partner onboarding. Line manage and coach Product Managers and Product Analysts, raising capability, strengthening product craft and supporting career development. Thrive in our supportive and fun team culture, where learning & collaboration are key. What you can bring to our team: Significant experience in product management, including leading multiple squads or domains. Proven ability to line manage and coach Product Managers and Analysts, supporting capability growth and consistent product practice. Experience connecting discovery and delivery to clear strategy and measurable outcomes. Experience defining KPIs/OKRs and establishing effective measurement frameworks. Confidence owning area level backlog, prioritisation and outcome delivery across complex technical and customer facing domains. A sound technical understanding of systems, APIs, data flows and integration patterns, enabling you to partner credibly with engineering without being overly specialist. Strong facilitation, communication and conflict resolution skills, with a track record of aligning senior stakeholders and navigating competing priorities. Ability to bring structure and clarity to ambiguous situations, creating repeatable ways of working that accelerate delivery. A collaborative leadership style that builds trust, alignment and momentum across teams. Commercial and customer awareness, ensuring the area delivers sustainable and meaningful value for travellers, partners and the business. Everyone's career path is individual and different, so this is just a guide. If your experience doesn't precisely match this, you're encouraged to apply so that we can discover your unique talents! How we hire for this role We know your time is precious, so we keep our recruitment process as quick and easy as possible. If we believe you might be a match for a job you've applied for, you'll enter our hiring process as follows: Initial call; A short conversation with our people team to find out more about you Interview; A deeper dive into your experience and your approach Presentation; You'll share your thinking around a product challenge with a wider group, demonstrating your technical understanding Cultivating a diverse and inclusive culture is paramount for us. Recognising we are all different, if for whatever reason you need us to adapt the process, please get in touch via . Applications close: Sunday 21st December 2025 Why choose Holiday Extras? We believe that holidays are the most precious time of all, so we create products, tech and services that make travel and holidays memorable and fun. We're on a mission to be the only place to go for your holiday extras, offering unparalleled choice, value and service, turning our customers' ordinary trips into extraordinarily good times. At Holiday Extras, we're creating a workplace where everyone can thrive, build their careers and reach their limitless potential. By joining our team, you can enjoy a world of benefits to enhance your lifestyle and well-being. We want you to feel supported and rewarded every day. Learn more about our culture and benefits. Time is precious: 25 days annual leave (+BH's), extra holidays through Holiday Buy, Birthday Day Off, and Sabbaticals at each milestone. Parental Leave: Enhanced parental leave - Up to 1 year off, including 13 weeks at 100% pay, 13 weeks at 50% pay Road to well being: Access to Gym Discounts, Private Dental Insurance and Private Medical Insurance (after 4 years) Celebrate success together: Enjoy a Profit Share Bonus and a pension scheme with Aviva. Good for the soul: Join our Social Club for 25% off any ticket or event in the UK, Discounts on the latest tech, or give back to your community with our Volunteering Scheme. Plan ahead: Income protection, Critical illness cover and Life assurance
. At ALS, we encourage you to dream big.When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.We are seeking a highly skilled Chemistry Organics Technical Manager to support the Chemistry Operations Manager in delivering exceptional Quality and Technical Management at our Coventry site. This role is central to ensuring our laboratory continues to produce results that are robust, reliable, and legally defensible, maintaining our reputation for scientific excellence. If you are an experienced chemistry professional with a passion for quality systems and technical leadership, we would be delighted to hear from you. Hours Per Week: 37 Days Per Week: Monday - Friday (flexible working) Basis: Permanent, with both full-time and part-time options available. Hiring Manager: Pervinder Johal Closing Date: Wednesday 31st December 2025 The Day to Day In this role, you will take responsibility for maintaining and enhancing the company's quality system, ensuring full compliance with ISO 17025/MCERTS requirements and all associated procedures. Your day-to-day activities will include: Conducting technical reviews of NCW and AQC investigations. Reviewing method control charts and approving any required limit changes. Carrying out technical evaluations of PT performance. Reviewing analysts' ongoing competence monitoring and CPD records. Approving Annual Method Reviews and quality documentation, including Operating Procedures, Methods, and supporting materials. Authorising test reports for Chemistry. Working collaboratively across Chemistry teams to resolve technical issues and uphold the highest standards of analytical performance. The Essentials To succeed in this position, you will need: Capabilities Excellent communication, organisational, and interpersonal skills. The ability to remain calm and composed under pressure. Strong influencing skills and the confidence to challenge and guide where needed. A proactive approach to identifying and resolving potential issues. The ability to work effectively across teams and engage with key stakeholders including the Quality Manager, Chemistry Operations Manager, Chemistry Principal Scientist, Team Leaders, Senior Analysts, and Analysts. Strong critical evaluation skills, with the ability to interpret and draw conclusions from scientific data. Knowledge, Skills & Experience HND/HNC/Degree or equivalent qualification in a relevant scientific discipline. Detailed technical knowledge of Chemistry quality systems. Significant experience (minimum 5 years) in a technical Chemistry role. Extensive experience with PT, AQC charts and investigations, NCW investigations, and staff competency assessment. Experience working with ISO 17025 accreditation, as well as MCERTS, ISO 14001, or ISO 45001. Our benefits Include: Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time) Ability to Buy annual leave Enhanced Company Sick Pay Scheme Salary Progression Scheme based on technical and behavioural competencies 'Celebrating Success' Recognition Awards Perkbox membership providing access to discount vouchers and wellness hub . Learning/study support Group Personal Pension Plan Car Parking on-site Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process. Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa. How to apply Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role. Introduce YourselfWe're all about people - so show us who you are and why you're passionate about working with us by submitting your resume, and we'll keep it on file for future opportunities.
Dec 09, 2025
Full time
. At ALS, we encourage you to dream big.When you join us, you'll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.We are seeking a highly skilled Chemistry Organics Technical Manager to support the Chemistry Operations Manager in delivering exceptional Quality and Technical Management at our Coventry site. This role is central to ensuring our laboratory continues to produce results that are robust, reliable, and legally defensible, maintaining our reputation for scientific excellence. If you are an experienced chemistry professional with a passion for quality systems and technical leadership, we would be delighted to hear from you. Hours Per Week: 37 Days Per Week: Monday - Friday (flexible working) Basis: Permanent, with both full-time and part-time options available. Hiring Manager: Pervinder Johal Closing Date: Wednesday 31st December 2025 The Day to Day In this role, you will take responsibility for maintaining and enhancing the company's quality system, ensuring full compliance with ISO 17025/MCERTS requirements and all associated procedures. Your day-to-day activities will include: Conducting technical reviews of NCW and AQC investigations. Reviewing method control charts and approving any required limit changes. Carrying out technical evaluations of PT performance. Reviewing analysts' ongoing competence monitoring and CPD records. Approving Annual Method Reviews and quality documentation, including Operating Procedures, Methods, and supporting materials. Authorising test reports for Chemistry. Working collaboratively across Chemistry teams to resolve technical issues and uphold the highest standards of analytical performance. The Essentials To succeed in this position, you will need: Capabilities Excellent communication, organisational, and interpersonal skills. The ability to remain calm and composed under pressure. Strong influencing skills and the confidence to challenge and guide where needed. A proactive approach to identifying and resolving potential issues. The ability to work effectively across teams and engage with key stakeholders including the Quality Manager, Chemistry Operations Manager, Chemistry Principal Scientist, Team Leaders, Senior Analysts, and Analysts. Strong critical evaluation skills, with the ability to interpret and draw conclusions from scientific data. Knowledge, Skills & Experience HND/HNC/Degree or equivalent qualification in a relevant scientific discipline. Detailed technical knowledge of Chemistry quality systems. Significant experience (minimum 5 years) in a technical Chemistry role. Extensive experience with PT, AQC charts and investigations, NCW investigations, and staff competency assessment. Experience working with ISO 17025 accreditation, as well as MCERTS, ISO 14001, or ISO 45001. Our benefits Include: Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time) Ability to Buy annual leave Enhanced Company Sick Pay Scheme Salary Progression Scheme based on technical and behavioural competencies 'Celebrating Success' Recognition Awards Perkbox membership providing access to discount vouchers and wellness hub . Learning/study support Group Personal Pension Plan Car Parking on-site Working at ALS The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.At ALS, you'll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities. Everyone Matters ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.ALS also welcomes applications from people with all levels of ability. Accommodation is available on request for candidates taking part in all aspects of the selection process. Eligibility To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa. How to apply Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role. Introduce YourselfWe're all about people - so show us who you are and why you're passionate about working with us by submitting your resume, and we'll keep it on file for future opportunities.
Desktop Support Engineer 1 st and 2 nd Line Kingston, Surrey Hybrid - £45,000 Service Desk based. A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note hybrid working is offered 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £45,000 (depending on experience) plus benefits. >
Dec 08, 2025
Full time
Desktop Support Engineer 1 st and 2 nd Line Kingston, Surrey Hybrid - £45,000 Service Desk based. A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note hybrid working is offered 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £45,000 (depending on experience) plus benefits. >
IT Service Desk Analyst Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for 2 x enthusiastic IT Service Desk Analysts to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which the organisation will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: IT Service Desk Analyst Location: St. Mellons, Cardiff Hours: Full time 37.5 hours per week Contract: Permanent Salary: £26,161.25 per annum Closing Date: 16th December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join the Team? Be part of a supportive, inclusive team that values your growth and well-being. Opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for Victim Support. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of the Technology support team. Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Welcome Bonus: £500 on successful completion of probation period. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as IT Support, IT Support Desk, IT Analyst, 1st Line Support, 2nd Line Support, 1st Line IT Support, 2nd Line IT Support, Technical Support, IT and Tech Support. Please note this role is being advertised by NFP People on behalf of our client.
Dec 08, 2025
Full time
IT Service Desk Analyst Be the friendly face of Tech Support. Join the team as an IT Service Desk Analyst! Are you passionate about helping people solve their tech challenges? Do you enjoy working in a collaborative team where every day brings new opportunities to learn and make a difference? We're looking for 2 x enthusiastic IT Service Desk Analysts to join the team in Cardiff and be the first point of contact for internal customers. These roles require NPPV Police vetting and SC level clearance which the organisation will arrange. However, to be eligible you must have been living and working legally in the UK for a minimum of 3 years and be willing to share your personal circumstances with the Police to facilitate the process. Position: IT Service Desk Analyst Location: St. Mellons, Cardiff Hours: Full time 37.5 hours per week Contract: Permanent Salary: £26,161.25 per annum Closing Date: 16th December 2025. We reserve the right to close this vacancy early, if enough suitable applications are received. What You'll Do Provide 1st line (and some 2nd line) technical support to colleagues, ensuring their IT issues are resolved quickly and professionally. Troubleshoot and resolve incidents, escalating when needed, and always aiming to exceed service expectations. Support users with their computers, Microsoft Windows, Office, and more. Create and update user guides, FAQs, and knowledge base articles to empower colleagues and boost self-service confidence. Participate in team meetings, workshops, and IT projects your ideas and input will always be valued! Who We're Looking For: Experience in a 1st/2nd line IT Service Desk support role, ideally in an ITIL-aligned environment. Confident with Microsoft technologies (Windows, Office, Active Directory) and end-user hardware setup and troubleshooting. A great communicator who enjoys helping others and can explain technical issues in a clear, friendly way. Organised, proactive, and able to prioritise tasks in a busy environment. Eager to learn, share knowledge, and contribute to a positive team culture. Why Join the Team? Be part of a supportive, inclusive team that values your growth and well-being. Opportunities for professional development. Make a real impact by supporting colleagues who deliver vital services for Victim Support. Enjoy a varied role with hands-on experience, occasional travel, and a collaborative work environment. Ready to Make a Difference? If you're excited to help others and grow your IT career, we'd love to hear from you! Apply now and become a key part of the Technology support team. Benefits include: Flexible Working Options: Including hybrid working. Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave. Birthday Leave: An extra day off for your birthday. Welcome Bonus: £500 on successful completion of probation period. Pension Plan: 5% employer contribution. Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments. Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts. Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance. Wellbeing Support: Employee assistance programme and wellbeing support. Inclusive Networks: Access to EDI networks and colleague cafes. Sustainable Travel: Cycle to work scheme and season ticket loans. Career Development: Ongoing training and support with opportunities for career progression. About the Organisation This independent charity provides a range of specialist services to people who have been affected by crime across England and Wales. Working towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System, everyone at the charity is driven by the Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. As part of the commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. The charity is also a Disability Confident Employer and provides a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition, which you believe may affect your performance during any aspect of the selection process, the team will be happy to make reasonable adjustments to enable you to perform at your best. You may have experience in areas such as IT Support, IT Support Desk, IT Analyst, 1st Line Support, 2nd Line Support, 1st Line IT Support, 2nd Line IT Support, Technical Support, IT and Tech Support. Please note this role is being advertised by NFP People on behalf of our client.
