Job type: Full Time - Department: Customer Success - Work type: Remote London, England, United Kingdom Job Title: Director, Customer Success Location: EMEA Region (Remote-Friendly) Department: Customer Success Reports to: Chief Customer Officer About Multiplier Technologies Multiplier Technologies is a global HCM SaaS platform redefining how companies manage and support distributed teams. We simplify the complexities of global employment, payroll, and compliance-empowering our customers to scale quickly and compliantly across borders. Position Overview This opportunity is for an individual who thrives on building scalable processes, coaching leaders and CSMs, and solving complex customer problems end-to end. As the Director of Customer Success for EMEA, you will be responsible for leading and developing the regional CS team, designing and refining processes that strengthen the customer journey, and ensuring we deliver consistent, high quality experiences that drive adoption, retention, and growth. You will partner closely with Sales, Support, Product, Payroll, and Operations to: Clarify ownership Reduce friction for customers and internal teams Build a predictable, data driven customer success motion in APAC What you'll do Build and scale processes Design, implement, and continuously improve customer success processes across onboarding, adoption, renewal, and expansion. Standardize playbooks, workflows, and handoffs between CS and cross functional partners (Sales, Implementation, Support, Payroll, Product, Finance). Use data to identify bottlenecks, simplify complex workflows, and reduce customer effort. Coach and develop CSMs and CS leaders Lead, mentor, and grow an EMEA CSM team and frontline managers; provide regular 1:1s, feedback, and coaching. Define what "good" looks like for CSM performance, including expectations for account coverage, customer engagement, and commercial outcomes. Build clear career paths and promotion criteria, fostering a culture of accountability, learning, and collaboration. Solve for the customer, end to end Act as an escalation point for complex, high value customers, partnering cross functionally to resolve issues and remove root causes. Champion the voice of the customer in internal forums, informed by data, feedback, and frontline observations. Drive a customer first mindset across internal teams, reinforcing the impact of accuracy, timeliness, and transparency on customer trust. Drive adoption, retention, and growth Own regional retention and expansion outcomes, establishing clear targets and operating rhythms (QBRs, EBRs, renewal reviews). Monitor health, risk, and opportunity signals across the EMEA portfolio; ensure CSMs have playbooks for rescue, renewal, and expansion. Partner with Sales and RevOps on forecasting, account planning, and growth strategies for key segments. Operational rigor & governance Define and track core CS metrics (GRR, NRR, logo churn, product adoption, time to value, SLA adherence) for EMEA. Implement governance forums (weekly reviews, monthly business reviews) to align on priorities, unblock issues, and drive continuous improvement. Collaborate with Enablement to ensure CSMs and managers have the tools, training, and knowledge they need to be effective in the EOR/Global Payroll space. What we're looking for You love solving problems for customers and are known for taking a structured, calm, and outcome focused approach. You have proven experience leading and developing Customer Success teams and managers, ideally in a high growth, B2B SaaS environment. You are process obsessed: you can see the customer journey end to end, identify gaps, and design scalable workflows that stick. You have strong leadership, coaching, and communication skills, and you are comfortable giving and receiving direct, constructive feedback. You're data driven and use metrics to diagnose issues, set priorities, and focus the team on what matters most. You can explain complex concepts simply, and you're effective with both written and verbal communication across time zones and cultures. You enjoy working collaboratively and cross functionally, and you perform well under pressure in a fast paced, rapidly changing environment. You have at least 10 years of experience in customer success/service roles, with a minimum of 5 years in Global Payroll, EOR, or adjacent domains. You are hands on, positive, and resilient, and you thrive in a high growth startup environment where building is part of the job. You're comfortable with a 70:30 time split between customer facing work (strategic customers, escalations, executive alignment) and internal leadership, process, and coaching responsibilities. You have a track record of reducing customer effort and implementing governance and process improvements that enhance the overall customer experience. What We Offer A high impact role with the chance to shape the future of Customer Success in a rapidly growing company. Full autonomy in your role, along with the freedom to work in a hybrid model. The opportunity to work with a passionate, energetic, and diverse global team. Competitive benefits, recognition programs, and career development opportunities. Attractive ESOPs, giving you a stake in the company's success. Comprehensive health insurance coverage for you and your family's well being. Generous holiday policy. A company that genuinely invests in your professional success. Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Dec 14, 2025
Full time
Job type: Full Time - Department: Customer Success - Work type: Remote London, England, United Kingdom Job Title: Director, Customer Success Location: EMEA Region (Remote-Friendly) Department: Customer Success Reports to: Chief Customer Officer About Multiplier Technologies Multiplier Technologies is a global HCM SaaS platform redefining how companies manage and support distributed teams. We simplify the complexities of global employment, payroll, and compliance-empowering our customers to scale quickly and compliantly across borders. Position Overview This opportunity is for an individual who thrives on building scalable processes, coaching leaders and CSMs, and solving complex customer problems end-to end. As the Director of Customer Success for EMEA, you will be responsible for leading and developing the regional CS team, designing and refining processes that strengthen the customer journey, and ensuring we deliver consistent, high quality experiences that drive adoption, retention, and growth. You will partner closely with Sales, Support, Product, Payroll, and Operations to: Clarify ownership Reduce friction for customers and internal teams Build a predictable, data driven customer success motion in APAC What you'll do Build and scale processes Design, implement, and continuously improve customer success processes across onboarding, adoption, renewal, and expansion. Standardize playbooks, workflows, and handoffs between CS and cross functional partners (Sales, Implementation, Support, Payroll, Product, Finance). Use data to identify bottlenecks, simplify complex workflows, and reduce customer effort. Coach and develop CSMs and CS leaders Lead, mentor, and grow an EMEA CSM team and frontline managers; provide regular 1:1s, feedback, and coaching. Define what "good" looks like for CSM performance, including expectations for account coverage, customer engagement, and commercial outcomes. Build clear career paths and promotion criteria, fostering a culture of accountability, learning, and collaboration. Solve for the customer, end to end Act as an escalation point for complex, high value customers, partnering cross functionally to resolve issues and remove root causes. Champion the voice of the customer in internal forums, informed by data, feedback, and frontline observations. Drive a customer first mindset across internal teams, reinforcing the impact of accuracy, timeliness, and transparency on customer trust. Drive adoption, retention, and growth Own regional retention and expansion outcomes, establishing clear targets and operating rhythms (QBRs, EBRs, renewal reviews). Monitor health, risk, and opportunity signals across the EMEA portfolio; ensure CSMs have playbooks for rescue, renewal, and expansion. Partner with Sales and RevOps on forecasting, account planning, and growth strategies for key segments. Operational rigor & governance Define and track core CS metrics (GRR, NRR, logo churn, product adoption, time to value, SLA adherence) for EMEA. Implement governance forums (weekly reviews, monthly business reviews) to align on priorities, unblock issues, and drive continuous improvement. Collaborate with Enablement to ensure CSMs and managers have the tools, training, and knowledge they need to be effective in the EOR/Global Payroll space. What we're looking for You love solving problems for customers and are known for taking a structured, calm, and outcome focused approach. You have proven experience leading and developing Customer Success teams and managers, ideally in a high growth, B2B SaaS environment. You are process obsessed: you can see the customer journey end to end, identify gaps, and design scalable workflows that stick. You have strong leadership, coaching, and communication skills, and you are comfortable giving and receiving direct, constructive feedback. You're data driven and use metrics to diagnose issues, set priorities, and focus the team on what matters most. You can explain complex concepts simply, and you're effective with both written and verbal communication across time zones and cultures. You enjoy working collaboratively and cross functionally, and you perform well under pressure in a fast paced, rapidly changing environment. You have at least 10 years of experience in customer success/service roles, with a minimum of 5 years in Global Payroll, EOR, or adjacent domains. You are hands on, positive, and resilient, and you thrive in a high growth startup environment where building is part of the job. You're comfortable with a 70:30 time split between customer facing work (strategic customers, escalations, executive alignment) and internal leadership, process, and coaching responsibilities. You have a track record of reducing customer effort and implementing governance and process improvements that enhance the overall customer experience. What We Offer A high impact role with the chance to shape the future of Customer Success in a rapidly growing company. Full autonomy in your role, along with the freedom to work in a hybrid model. The opportunity to work with a passionate, energetic, and diverse global team. Competitive benefits, recognition programs, and career development opportunities. Attractive ESOPs, giving you a stake in the company's success. Comprehensive health insurance coverage for you and your family's well being. Generous holiday policy. A company that genuinely invests in your professional success. Multiplier is an equal opportunity employer: we value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Supplier Management, ProductJob Title: Director, Suppler Management Overview Mastercard is a global technology company in the payments industry. Our mission is to power an inclusive, digital economy by making transactions safe, simple, smart, and accessible. Through secure data, trusted networks, and strategic partnerships, we enable individuals, financial institutions, governments, and businesses to realise their full potential. Mastercard Prepaid Management Services (MPMS) delivers end-to-end prepaid card solutions across travel, transit, foreign exchange, gifting, and buy-now-pay-later segments. As a fintech enabler, MPMS operates a scalable, modular platform that supports a global portfolio of prepaid programmes, combining innovation with operational excellence. Role Purpose The Director, Program Support and Governance Supplier Management is responsible for overseeing global supplier relationships for Mastercard Prepaid Management Services (MPMS), with a specific focus on the strategic partnership with FIS. This role leads supplier engagement, performance management, and governance to ensure operational efficiency, risk mitigation, and value delivery. The role collaborates across Mastercard functions including Product, Finance, Compliance, Legal, Engineering, and Sourcing, and works closely with external suppliers to ensure alignment with Mastercards strategic objectives. This role reports to the VP, Program Support and Governance and contributes to the strategic objectives of the Director, Program Support and Governance Supplier Management function. Key Responsibilities Manage the global supplier base across MPMS to drive effectiveness, reduce costs, and mitigate risks. Lead supplier engagement and performance reviews, with a specific focus on MPMSs processing partners. Implement strategies to streamline operations and enhance supplier value delivery. Coordinate cross-functional involvement in incident management, change management and contract negotiations and extensions. Own relationships with select strategic suppliers and lead day-to-day relationship management including incident and change management. Ensure the Supplier Management Framework is deployed and functions to mitigate risk and ensure performance. Develop and deliver monthly MI dashboards with actionable insights and risk indicators. Embed multi-level governance frameworks within supplier relationships. Ensure a multi-level governance framework is fully embedded and adopted on an ongoing basis Design and implement functional solutions to meet business objectives. Lead risk mitigation and remediation efforts with suppliers, providing logical recommendations. Ensuring close alignment with L1 Risk Management, Operational Resilience, Mastercard Sourcing and Third-Party Risk Management is maintained. Improve the risk and control maturity of the supplier management function. Annually review and refresh key documentation including the Supplier Management Framework. Ensure compliance with regulatory requirements and industry standards. Monitor industry trends. Take lead on Intercompany Relationship Management and Intercompany Agreements. Collaborate cross-functionally to align payment operations with business objectives. Provide leadership with market insights, industry trends, and emerging supply options. Enable, support, and build further upon Mastercards ESG strategy and priorities through business focus to drive sustainability. Drive strategic sourcing by analyzing spend, defining requirements, and negotiating contracts. All About You Essential Understanding of prepaid processing and associated systems. Ability to organize, manage, and accomplish multiple high-priority tasks. Stakeholder management experience with internal and external parties. Experience designing and assuring supplier management programmes. Knowledge of third-party management frameworks or experience of managing third-parties. Excellent facilitation, negotiation, collaboration, and influencing skills. Strong stakeholder management and interpersonal skills. Analytical thinking, initiative, and problem-solving capabilities. Teamwork and coaching experience. High degree of self-organization and accountability. Experience supporting customer and regulatory-facing requirements. Knowledge of Sourcing and Supply Chain principles Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. JBRP1_UKTJ
Dec 14, 2025
Full time
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, were helping build asustainableeconomy where everyone can prosper. We support a wide range of digital payments choices, making transactionssecure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Supplier Management, ProductJob Title: Director, Suppler Management Overview Mastercard is a global technology company in the payments industry. Our mission is to power an inclusive, digital economy by making transactions safe, simple, smart, and accessible. Through secure data, trusted networks, and strategic partnerships, we enable individuals, financial institutions, governments, and businesses to realise their full potential. Mastercard Prepaid Management Services (MPMS) delivers end-to-end prepaid card solutions across travel, transit, foreign exchange, gifting, and buy-now-pay-later segments. As a fintech enabler, MPMS operates a scalable, modular platform that supports a global portfolio of prepaid programmes, combining innovation with operational excellence. Role Purpose The Director, Program Support and Governance Supplier Management is responsible for overseeing global supplier relationships for Mastercard Prepaid Management Services (MPMS), with a specific focus on the strategic partnership with FIS. This role leads supplier engagement, performance management, and governance to ensure operational efficiency, risk mitigation, and value delivery. The role collaborates across Mastercard functions including Product, Finance, Compliance, Legal, Engineering, and Sourcing, and works closely with external suppliers to ensure alignment with Mastercards strategic objectives. This role reports to the VP, Program Support and Governance and contributes to the strategic objectives of the Director, Program Support and Governance Supplier Management function. Key Responsibilities Manage the global supplier base across MPMS to drive effectiveness, reduce costs, and mitigate risks. Lead supplier engagement and performance reviews, with a specific focus on MPMSs processing partners. Implement strategies to streamline operations and enhance supplier value delivery. Coordinate cross-functional involvement in incident management, change management and contract negotiations and extensions. Own relationships with select strategic suppliers and lead day-to-day relationship management including incident and change management. Ensure the Supplier Management Framework is deployed and functions to mitigate risk and ensure performance. Develop and deliver monthly MI dashboards with actionable insights and risk indicators. Embed multi-level governance frameworks within supplier relationships. Ensure a multi-level governance framework is fully embedded and adopted on an ongoing basis Design and implement functional solutions to meet business objectives. Lead risk mitigation and remediation efforts with suppliers, providing logical recommendations. Ensuring close alignment with L1 Risk Management, Operational Resilience, Mastercard Sourcing and Third-Party Risk Management is maintained. Improve the risk and control maturity of the supplier management function. Annually review and refresh key documentation including the Supplier Management Framework. Ensure compliance with regulatory requirements and industry standards. Monitor industry trends. Take lead on Intercompany Relationship Management and Intercompany Agreements. Collaborate cross-functionally to align payment operations with business objectives. Provide leadership with market insights, industry trends, and emerging supply options. Enable, support, and build further upon Mastercards ESG strategy and priorities through business focus to drive sustainability. Drive strategic sourcing by analyzing spend, defining requirements, and negotiating contracts. All About You Essential Understanding of prepaid processing and associated systems. Ability to organize, manage, and accomplish multiple high-priority tasks. Stakeholder management experience with internal and external parties. Experience designing and assuring supplier management programmes. Knowledge of third-party management frameworks or experience of managing third-parties. Excellent facilitation, negotiation, collaboration, and influencing skills. Strong stakeholder management and interpersonal skills. Analytical thinking, initiative, and problem-solving capabilities. Teamwork and coaching experience. High degree of self-organization and accountability. Experience supporting customer and regulatory-facing requirements. Knowledge of Sourcing and Supply Chain principles Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercards security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercards guidelines. JBRP1_UKTJ
Anglo American is a leading global mining company, and our products are the essential ingredients in almost every aspect of modern life. Our portfolio of world-class competitive mining operations and undeveloped resources provides the metals and minerals that enable a cleaner, greener, more sustainable world and that meet the fast-growing consumer-driven demands of the world's developed and maturing economies. We are constructing a state-of-the-art underground mine to enable the extraction of Polyhalite - a unique multi-nutrient fertiliser - along with the necessary infrastructure both above and below ground that will be required for transport, processing, and distribution. POLY4 is our flagship multi-nutrient fertiliser product. Made from polyhalite, it contains four of the six macro-nutrients and many micronutrients that are essential to plant growth. It allows farmers to maximizetheir crop yield, increase quality and improve soil structure with one simple product. Job Description Join us as the Engineering Manager where you will lead, manage and co-ordinate the engineering function for the Woodsmith Project to ensure the efficient delivery of an integrated design which meets Anglo American standards and the Woodsmith Project's functional requirements. You will report to the Woodsmith Study Director and lead a team of discipline engineers. Your duties will include Safety & Health Oversee consistent application of Safety & Health principles in all discipline interactions and take personal responsibility for safety of self and others to ensure zero harm and elimination of fatalities. Ensure safety in design and alignment with risk management principles. Safety in Design: Champion the application of Inherently Safer Design (ISD) and Design for Sustainability (D4S) principles; maintain a project-specific DFS&S Register and report performance indicators. Leadership and Management Responsible for the oversight of multiple project design scopes of work, through the co-ordination of activities relating to engineering, supply chain, construction and commissioning of the project. Manage a multi-disciplinary engineering team in the achievement of delivering milestones. Visibly demonstrate SHE leadership in the course of all engagements, incorporating applicable SHE considerations into design and delivery of work and actively engage in Visible Felt Leadership interactions as appropriate. Provide engineering governance aligned with EMG 3.7, ensuring all stage deliverables meet ICbS and PMF quality gate requirements. Lead value engineering, design reviews, and change management control processes. General Manage scope, quality, cost and schedule associated with EPCM and SME engineering delivery. Coordinate with the Crop Nutrients Operations team and Anglo American Group Technical functions to incorporate operability and maintainability requirements in designs Work closely with engineering and construction partners to deliver and/or review/approve designs to meet the Project's schedule and design requirements Collaborate with the Owners team project managers and EPCM to expediently resolve technical challenges during the design, execution and commissioning of the Project. Accountable for implementing the Anglo American Engineering Management, Quality Management, Engineering for permitting and Design for Safety & Sustainability guidelines, ensuring engineering governance, risk management, and compliance across all project phases. Ensure that comprehensive quality assurance programs are implemented throughout all engineering, procurement, construction, commissioning, and operational readiness activities to guarantee that facilities are designed and built in full compliance with the required technical, safety, and quality standards. Maintain seamless integration and coordination between engineering, construction, procurement, commissioning, and operations by managing interface registers, verifying alignment across all project functions, and ensuring full traceability of technical and design decisions throughout the project lifecycle. People & Teams Create a purpose-led, high-performing culture within the discipline that is aligned with the company values, is inclusive and promotes diversity. Lead effective employee & contractor management processes for the discipline. Drive people development within discipline Ensure all members within the discipline have the knowledge and skills to perform their roles. Identify knowledge and skill gaps and provide development activities and coaching. Identify potential of employees once removed (as MOR) and ensure development succession planning is in place for critical roles. Qualifications Minimum 20 years' experience in engineering leadership roles, experience on major underground mining and process infrastructure engineering projects, with proven delivery of feasibility through execution under EPCM and Owner's Team frameworks. Registered with a recognized engineering intitule as a professional / charted engineer. Proven track record with extensive experience, in large, complex underground mining projects. Mentor discipline leads and fosters technical excellence through structured competency development, coaching, and assurance reviews. Promote a culture of continuous improvement aligned with Quality KPIs and DFS&S learning cycles. Additional information Extensive knowledge of international standards and best practices in mining. Demonstrated experience in a senior leadership role within a technical environment, including the coordination of knowledge sharing across disciplines. Demonstrated knowledge of construction in a mining environment. Lead detailed engineering design delivery across multiple locations. Global engineering teams. Lead technical discussions to ensure the integration of designs decisions across multiple work areas. Implement and maintain a Project Quality Management System (QMS) aligned with AA-PD-PM-GU-0009; ensure quality planning, control, and non-conformance management throughout all engineering deliverables. Responsible for development, approval, and maintenance of key engineering governance documents including the Engineering Management Plan (EMP), Basis of Design (BoD), Design Criteria, and the Design Review Plan. Need to know about EMP and its implications Able to review theadoption of Digital Engineering (BIM/4D/VR) and integrated data environments for design reviews, constructability, and lifecycle traceability per EMG 3.7.9 and DFS&S 6 Establish and maintain a lessons-learned program to capture and apply design and construction learnings to typical standards and future stages, ensuring continuous improvement in safety and sustainability performance. Technical Knowledge & Skills Extensive knowledge of international standards and best practices in mining. Demonstrated experience in a senior leadership role within a technical environment, including the coordination of knowledge sharing across disciplines. Demonstrated knowledge of construction in a mining environment. Lead detailed engineering design delivery across multiple locations. Global engineering teams. Lead technical discussions to ensure the integration of designs decisions across multiple work areas. Implement and maintain a Project Quality Management System (QMS) aligned with AA-PD-PM-GU-0009; ensure quality planning, control, and non-conformance management throughout all engineering deliverables. Responsible for development, approval, and maintenance of key engineering governance documents including the Engineering Management Plan (EMP), Basis of Design (BoD), Design Criteria, and the Design Review Plan. Need to know about EMP and its implications Able to review theadoption of Digital Engineering (BIM/4D/VR) and integrated data environments for design reviews, constructability, and lifecycle traceability per EMG 3.7.9 and DFS&S 6 Establish and maintain a lessons-learned program to capture and apply design and construction learnings to typical standards and future stages, ensuring continuous improvement in safety and sustainability performance. Who we are We aim to lead the industry by pursuing ever safer and more responsible ways of working, demonstrating integrity and showing care and respect for people and the planet. That means we are constantly seeking new opportunities to mine and process our products sustainably, using less water, less energy and more precise extraction technologies. As the custodians of coal and other precious natural resources - diamonds (through De Beers), copper, platinum and other precious metals, iron ore and nickel - our extraordinary teams work safely and collaboratively, with the utmost consideration for local communities, our customers and the world at large. How we are committed to your safety Nothing is more important to us than ensuring you return home safely after a day's work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we're also continually investing in new technologies - from drones to data analytics - that are helping to make mining safer. Inclusion and Diversity Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential. . click apply for full job details
Dec 14, 2025
Full time
Anglo American is a leading global mining company, and our products are the essential ingredients in almost every aspect of modern life. Our portfolio of world-class competitive mining operations and undeveloped resources provides the metals and minerals that enable a cleaner, greener, more sustainable world and that meet the fast-growing consumer-driven demands of the world's developed and maturing economies. We are constructing a state-of-the-art underground mine to enable the extraction of Polyhalite - a unique multi-nutrient fertiliser - along with the necessary infrastructure both above and below ground that will be required for transport, processing, and distribution. POLY4 is our flagship multi-nutrient fertiliser product. Made from polyhalite, it contains four of the six macro-nutrients and many micronutrients that are essential to plant growth. It allows farmers to maximizetheir crop yield, increase quality and improve soil structure with one simple product. Job Description Join us as the Engineering Manager where you will lead, manage and co-ordinate the engineering function for the Woodsmith Project to ensure the efficient delivery of an integrated design which meets Anglo American standards and the Woodsmith Project's functional requirements. You will report to the Woodsmith Study Director and lead a team of discipline engineers. Your duties will include Safety & Health Oversee consistent application of Safety & Health principles in all discipline interactions and take personal responsibility for safety of self and others to ensure zero harm and elimination of fatalities. Ensure safety in design and alignment with risk management principles. Safety in Design: Champion the application of Inherently Safer Design (ISD) and Design for Sustainability (D4S) principles; maintain a project-specific DFS&S Register and report performance indicators. Leadership and Management Responsible for the oversight of multiple project design scopes of work, through the co-ordination of activities relating to engineering, supply chain, construction and commissioning of the project. Manage a multi-disciplinary engineering team in the achievement of delivering milestones. Visibly demonstrate SHE leadership in the course of all engagements, incorporating applicable SHE considerations into design and delivery of work and actively engage in Visible Felt Leadership interactions as appropriate. Provide engineering governance aligned with EMG 3.7, ensuring all stage deliverables meet ICbS and PMF quality gate requirements. Lead value engineering, design reviews, and change management control processes. General Manage scope, quality, cost and schedule associated with EPCM and SME engineering delivery. Coordinate with the Crop Nutrients Operations team and Anglo American Group Technical functions to incorporate operability and maintainability requirements in designs Work closely with engineering and construction partners to deliver and/or review/approve designs to meet the Project's schedule and design requirements Collaborate with the Owners team project managers and EPCM to expediently resolve technical challenges during the design, execution and commissioning of the Project. Accountable for implementing the Anglo American Engineering Management, Quality Management, Engineering for permitting and Design for Safety & Sustainability guidelines, ensuring engineering governance, risk management, and compliance across all project phases. Ensure that comprehensive quality assurance programs are implemented throughout all engineering, procurement, construction, commissioning, and operational readiness activities to guarantee that facilities are designed and built in full compliance with the required technical, safety, and quality standards. Maintain seamless integration and coordination between engineering, construction, procurement, commissioning, and operations by managing interface registers, verifying alignment across all project functions, and ensuring full traceability of technical and design decisions throughout the project lifecycle. People & Teams Create a purpose-led, high-performing culture within the discipline that is aligned with the company values, is inclusive and promotes diversity. Lead effective employee & contractor management processes for the discipline. Drive people development within discipline Ensure all members within the discipline have the knowledge and skills to perform their roles. Identify knowledge and skill gaps and provide development activities and coaching. Identify potential of employees once removed (as MOR) and ensure development succession planning is in place for critical roles. Qualifications Minimum 20 years' experience in engineering leadership roles, experience on major underground mining and process infrastructure engineering projects, with proven delivery of feasibility through execution under EPCM and Owner's Team frameworks. Registered with a recognized engineering intitule as a professional / charted engineer. Proven track record with extensive experience, in large, complex underground mining projects. Mentor discipline leads and fosters technical excellence through structured competency development, coaching, and assurance reviews. Promote a culture of continuous improvement aligned with Quality KPIs and DFS&S learning cycles. Additional information Extensive knowledge of international standards and best practices in mining. Demonstrated experience in a senior leadership role within a technical environment, including the coordination of knowledge sharing across disciplines. Demonstrated knowledge of construction in a mining environment. Lead detailed engineering design delivery across multiple locations. Global engineering teams. Lead technical discussions to ensure the integration of designs decisions across multiple work areas. Implement and maintain a Project Quality Management System (QMS) aligned with AA-PD-PM-GU-0009; ensure quality planning, control, and non-conformance management throughout all engineering deliverables. Responsible for development, approval, and maintenance of key engineering governance documents including the Engineering Management Plan (EMP), Basis of Design (BoD), Design Criteria, and the Design Review Plan. Need to know about EMP and its implications Able to review theadoption of Digital Engineering (BIM/4D/VR) and integrated data environments for design reviews, constructability, and lifecycle traceability per EMG 3.7.9 and DFS&S 6 Establish and maintain a lessons-learned program to capture and apply design and construction learnings to typical standards and future stages, ensuring continuous improvement in safety and sustainability performance. Technical Knowledge & Skills Extensive knowledge of international standards and best practices in mining. Demonstrated experience in a senior leadership role within a technical environment, including the coordination of knowledge sharing across disciplines. Demonstrated knowledge of construction in a mining environment. Lead detailed engineering design delivery across multiple locations. Global engineering teams. Lead technical discussions to ensure the integration of designs decisions across multiple work areas. Implement and maintain a Project Quality Management System (QMS) aligned with AA-PD-PM-GU-0009; ensure quality planning, control, and non-conformance management throughout all engineering deliverables. Responsible for development, approval, and maintenance of key engineering governance documents including the Engineering Management Plan (EMP), Basis of Design (BoD), Design Criteria, and the Design Review Plan. Need to know about EMP and its implications Able to review theadoption of Digital Engineering (BIM/4D/VR) and integrated data environments for design reviews, constructability, and lifecycle traceability per EMG 3.7.9 and DFS&S 6 Establish and maintain a lessons-learned program to capture and apply design and construction learnings to typical standards and future stages, ensuring continuous improvement in safety and sustainability performance. Who we are We aim to lead the industry by pursuing ever safer and more responsible ways of working, demonstrating integrity and showing care and respect for people and the planet. That means we are constantly seeking new opportunities to mine and process our products sustainably, using less water, less energy and more precise extraction technologies. As the custodians of coal and other precious natural resources - diamonds (through De Beers), copper, platinum and other precious metals, iron ore and nickel - our extraordinary teams work safely and collaboratively, with the utmost consideration for local communities, our customers and the world at large. How we are committed to your safety Nothing is more important to us than ensuring you return home safely after a day's work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we're also continually investing in new technologies - from drones to data analytics - that are helping to make mining safer. Inclusion and Diversity Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential. . click apply for full job details
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking a professional to join our team in the role of: Associate Director, Equity Structured Products, Product Owner As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. Role Purpose Responsible for owning and developing parts of the global Equities Structured Products platform, leading the APAC region, assisting with co-ordinating the global book-of-work and supporting the lead Equity Structured Products Product Owner. In this role you will Working closely with both external (e.g. clients) and internal (e.g. sales desks, trading desks, COO) Equity Structured Products stakeholders to ensure requirements are well-understood, well-defined and appropriately prioritised, working directly with technology to ensure successful end-to-end delivery. Owning key parts of the Equity Structured Products book of work, co-ordinating delivery globally to maximise efficiency and delivering a consistent global platform. Applying a commercial / value lens to delivery with success defined in measurable terms (e.g. OKRs) and managing competing priorities on an on-going basis. Carrying out analysis tasks to better understand the Equity Structured Products client flow and ensure our service to clients remains competitive. Ensuring strong delivery governance, with delivery progress / OKRs / risks & issues effectively and transparently communicated, and decisions made in a data-driven, transparent manner. Ensuring operational risk and cost is minimised front-to-back through an on-going focus on remediating existing issues plus increasing STP and automation. Aware of industry trends and new innovations to ensure the Equity Structured Products business stays relevant and connected to its clients. Leadership & Teamwork To be successful in this role, the candidate must work closely with other Equity Derivatives Product Owners e.g. those for Trade & Product, Downstream and Risk & Valuation, in order to move the overall Equity Derivatives platform forward in a coherent manner. To be successful in this role you should meet the following requirements Professional experience or relevant qualifications in Finance, financial control, accounting, business operations or trading. Must have proven Equity Derivatives and Structured Products experience and excellent working knowledge within the field. Proven experience in having worked closely with technology to produce a strong delivery track record. Possess Product Owner working experience within a Financial Services structure. Front to Back knowledge and have the ability to build and sustain a wide network of global stakeholders. Deep understanding and experience of Sales and Structuring. Outcome based thinking and communication Strong quantitative / data science background an advantage. Communication and ability to build and sustain a wide network of global stakeholders. This role is based in London. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Dec 14, 2025
Full time
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking a professional to join our team in the role of: Associate Director, Equity Structured Products, Product Owner As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. Role Purpose Responsible for owning and developing parts of the global Equities Structured Products platform, leading the APAC region, assisting with co-ordinating the global book-of-work and supporting the lead Equity Structured Products Product Owner. In this role you will Working closely with both external (e.g. clients) and internal (e.g. sales desks, trading desks, COO) Equity Structured Products stakeholders to ensure requirements are well-understood, well-defined and appropriately prioritised, working directly with technology to ensure successful end-to-end delivery. Owning key parts of the Equity Structured Products book of work, co-ordinating delivery globally to maximise efficiency and delivering a consistent global platform. Applying a commercial / value lens to delivery with success defined in measurable terms (e.g. OKRs) and managing competing priorities on an on-going basis. Carrying out analysis tasks to better understand the Equity Structured Products client flow and ensure our service to clients remains competitive. Ensuring strong delivery governance, with delivery progress / OKRs / risks & issues effectively and transparently communicated, and decisions made in a data-driven, transparent manner. Ensuring operational risk and cost is minimised front-to-back through an on-going focus on remediating existing issues plus increasing STP and automation. Aware of industry trends and new innovations to ensure the Equity Structured Products business stays relevant and connected to its clients. Leadership & Teamwork To be successful in this role, the candidate must work closely with other Equity Derivatives Product Owners e.g. those for Trade & Product, Downstream and Risk & Valuation, in order to move the overall Equity Derivatives platform forward in a coherent manner. To be successful in this role you should meet the following requirements Professional experience or relevant qualifications in Finance, financial control, accounting, business operations or trading. Must have proven Equity Derivatives and Structured Products experience and excellent working knowledge within the field. Proven experience in having worked closely with technology to produce a strong delivery track record. Possess Product Owner working experience within a Financial Services structure. Front to Back knowledge and have the ability to build and sustain a wide network of global stakeholders. Deep understanding and experience of Sales and Structuring. Outcome based thinking and communication Strong quantitative / data science background an advantage. Communication and ability to build and sustain a wide network of global stakeholders. This role is based in London. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Description Are you a visionary leader with a passion for transforming claims operations through digital innovation? AXA is seeking a dynamic Claims Management Product Director, to spearhead our Claims Tribe. This is your opportunity to shape the strategic direction, drive impactful delivery, and elevate operational excellence in one of our most vital business areas. You'll own the end to end strategic vision and operational performance of AXA's Claims ecosystem. Your leadership will align business objectives with cutting edge technology solutions, delivering scalable, customer centric claims experiences. This role is central to AXA's commitment to simplification, digital transformation, and service excellence making a tangible difference for our customers and our business. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Define and execute the strategic roadmap for the Claims Tribe, in line with AXA's transformation ambitions and business goals. Lead a team of product professionals, providing both strategic and execution guidance, as well as being responsible for growing and coaching their product skill sets and careers. Manage the tribe's backlog and prioritisation, focusing on delivering customer value, operational efficiency, and regulatory compliance. Serve as the key interface between the Claims Tribe, business stakeholders, senior leadership, and the wider product organisation. Drive end to end delivery performance, establishing clear OKRs, KPIs, and customer outcomes to measure progress. Identify and remove blockers, manage risks, and foster a high performing, value driven team culture. Promote agility, accountability, and continuous improvement across all squads and supporting functions. Evolve the tribe's operating model to support clear roles, governance, and agile ways of working, ensuring scalable success. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. What you'll bring: Proven experience leading large scale digital or operational transformation programs, ideally within claims or insurance. Deep understanding of the claims lifecycle across multiple lines (Motor, Property, Casualty, Specialty). Strong leadership experience in matrixed or cross functional environments, with accountability for product delivery and stakeholder engagement. Hands on experience working within agile organisations and product led operating models. Commercial acumen paired with a data driven mindset, capable of linking delivery outcomes to cost, risk, and customer value. Industry experience in regulated environments, with knowledge of claims controls, legal requirements, and customer impact. Exceptional influencing skills, with a track record of managing C level stakeholders and resolving complex issues. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary Annual company & performance based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private medical cover 28 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave AXA employee discounts Wellbeing services & resources To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to daniel.harrison . Who we are: AXA UK Support Functions power AXA's three customer facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you've got heaps of experience and qualifications behind you, or you're just starting out, we'll give you the support and opportunities to help you grow and develop with confidence.
Dec 13, 2025
Full time
Description Are you a visionary leader with a passion for transforming claims operations through digital innovation? AXA is seeking a dynamic Claims Management Product Director, to spearhead our Claims Tribe. This is your opportunity to shape the strategic direction, drive impactful delivery, and elevate operational excellence in one of our most vital business areas. You'll own the end to end strategic vision and operational performance of AXA's Claims ecosystem. Your leadership will align business objectives with cutting edge technology solutions, delivering scalable, customer centric claims experiences. This role is central to AXA's commitment to simplification, digital transformation, and service excellence making a tangible difference for our customers and our business. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: Define and execute the strategic roadmap for the Claims Tribe, in line with AXA's transformation ambitions and business goals. Lead a team of product professionals, providing both strategic and execution guidance, as well as being responsible for growing and coaching their product skill sets and careers. Manage the tribe's backlog and prioritisation, focusing on delivering customer value, operational efficiency, and regulatory compliance. Serve as the key interface between the Claims Tribe, business stakeholders, senior leadership, and the wider product organisation. Drive end to end delivery performance, establishing clear OKRs, KPIs, and customer outcomes to measure progress. Identify and remove blockers, manage risks, and foster a high performing, value driven team culture. Promote agility, accountability, and continuous improvement across all squads and supporting functions. Evolve the tribe's operating model to support clear roles, governance, and agile ways of working, ensuring scalable success. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. What you'll bring: Proven experience leading large scale digital or operational transformation programs, ideally within claims or insurance. Deep understanding of the claims lifecycle across multiple lines (Motor, Property, Casualty, Specialty). Strong leadership experience in matrixed or cross functional environments, with accountability for product delivery and stakeholder engagement. Hands on experience working within agile organisations and product led operating models. Commercial acumen paired with a data driven mindset, capable of linking delivery outcomes to cost, risk, and customer value. Industry experience in regulated environments, with knowledge of claims controls, legal requirements, and customer impact. Exceptional influencing skills, with a track record of managing C level stakeholders and resolving complex issues. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary Annual company & performance based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private medical cover 28 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave AXA employee discounts Wellbeing services & resources To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to daniel.harrison . Who we are: AXA UK Support Functions power AXA's three customer facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you've got heaps of experience and qualifications behind you, or you're just starting out, we'll give you the support and opportunities to help you grow and develop with confidence.
We're the Moonpig Group - home to Moonpig, Greetz, Red Letter Days and Buyagift - and we're on a mission to make people feel loved, celebrated and remembered. Whether it's a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles. We're proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter - packed with personal touches and delivered with care. We're not just about selling cards or gifts - we're here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we've built a place where people (and ideas) can truly thrive. If you're looking to make an impact, bring your spark and be part of something meaningful - we'd love to have you on the team. Lead Counsel London, Farringdon - Hybrid (2 days) Competitive Salary + Benefits About the Role We're looking for a pragmatic, collaborative Lead Counsel to join our Group Legal team to help shape the future of Moonpig Group's commercial and IP landscape. Based in our London Farringdon office on a hybrid basis (two days per week), this senior role reports directly to the Director of Legal, offers broad exposure across our brands-Moonpig, Greetz, and Experience More-and positions you at the centre of our legal strategy. You'll bring strong IP expertise, senior-level commercial contracting experience, and a modern approach to legal operations. You'll also play a key leadership role in developing two of our Legal Counsels, supporting their growth through open, generous knowledge sharing and clear, practical guidance. This is an opportunity to work in a future focused legal team embracing AI, workflow automation and continuous improvement in how we deliver legal services. Our Legal team is modern, innovative and committed to finding smarter, more efficient ways of working. With strong Legal Ops support, a group wide AI governance framework, and tools like Ironclad, this is a great role for someone who wants broad responsibility and the chance to help shape the next chapter of our legal operations. Key Responsibilities Lead on the management, protection and enforcement of Moonpig Group's global intellectual property portfolio (including trademarks, copyrights and design rights). Draft, negotiate and advise on a broad range of commercial agreements, including supply/distribution, licensing, marketing and technology contracts. Act as a senior legal partner to leadership on commercial, IP and regulatory issues. Coach and develop two Legal Counsels, acting as the senior escalation point and supporting their professional growth. Support product innovation and brand development through proactive IP strategy and portfolio management. Act as a key legal contact for Moonpig UK, Moonpig New Markets, Experience More Limited and Greetz in the Netherlands, ensuring cross border consistency. Manage external counsel relationships for IP, regulatory and dispute matters. Provide guidance on compliance, data protection and commercial risk mitigation. Support the People team with contentious and employment related matters where required. About You Qualified lawyer with 10+ years' PQE (UK or other common law jurisdiction). Significant experience in intellectual property management and enforcement - a core priority. Strong background in commercial contracting across multiple jurisdictions. Proven experience coaching, mentoring or leading junior lawyers. International outlook; experience with Dutch stakeholders or an affinity with the Netherlands is a bonus, but not essential. Comfortable advising on UK/EU data protection, with the ability to identify issues and escalate where appropriate. A proactive, modern approach to legal operations - familiar with contract management tools (we use Ironclad) and excited about workflow automation and AI enabled legal practice. Commercially minded, solutions focused and able to communicate clearly and simply. High levels of ownership, organisation and follow through. An open, balanced communicator who values collective success over hierarchy. A collaborative team player who enjoys sharing knowledge openly and working in a fast moving e commerce environment. Interview Process Stage 1 - Recruiter Screen (30 mins) Stage 2 - Stakeholder Interview (60 mins) Stage 3 - Hiring Manager & Stakeholder Interview (60 mins) What's in it for you? We believe in empowering our team to do their best work. Enjoy: Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts. Wellbeing First: Private healthcare (UK), mental health support & dog friendly offices (London & NL). ️ Flexible Working & Time Off: Generous holidays, hybrid working (1 3 days in office, depending on role/team) & up to 20 days of international working. Career Growth: Learning allowances, coaching & development programs. Explore our full benefits package: here Our Ways of Working We trust you to do what's right, providing flexibility to balance work and life. We believe in giving you permission to innovate and focus on delivering meaningful results. We understand that effective ways of working are unique to each individual, role, and team, and we're committed to supporting and discussing your specific needs throughout the interview process and beyond. Moonpig Group's Commitment to Equality, Diversity, and Inclusivity At Moonpig Group, we're all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that's our background, how we work best, or what matters most to us. From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we're here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we. We're proud to have a number of employee led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group wide EDI committee. These teams help make sure every voice is heard and every idea has a place. We know that diversity fuels creativity, innovation and connection, and that's why we'll keep pushing for progress. Together, we're building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves. If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.
Dec 13, 2025
Full time
We're the Moonpig Group - home to Moonpig, Greetz, Red Letter Days and Buyagift - and we're on a mission to make people feel loved, celebrated and remembered. Whether it's a card that gets them laughing out loud or a gift that makes their day, we help people stay close, no matter the miles. We're proud to be leading the online gifting revolution, with brilliant products, clever tech and a whole lot of heart. Our platform makes it easy to create moments that matter - packed with personal touches and delivered with care. We're not just about selling cards or gifts - we're here to spread joy, spark smiles and make every celebration feel extra special. And with values that guide how we work and support one another, we've built a place where people (and ideas) can truly thrive. If you're looking to make an impact, bring your spark and be part of something meaningful - we'd love to have you on the team. Lead Counsel London, Farringdon - Hybrid (2 days) Competitive Salary + Benefits About the Role We're looking for a pragmatic, collaborative Lead Counsel to join our Group Legal team to help shape the future of Moonpig Group's commercial and IP landscape. Based in our London Farringdon office on a hybrid basis (two days per week), this senior role reports directly to the Director of Legal, offers broad exposure across our brands-Moonpig, Greetz, and Experience More-and positions you at the centre of our legal strategy. You'll bring strong IP expertise, senior-level commercial contracting experience, and a modern approach to legal operations. You'll also play a key leadership role in developing two of our Legal Counsels, supporting their growth through open, generous knowledge sharing and clear, practical guidance. This is an opportunity to work in a future focused legal team embracing AI, workflow automation and continuous improvement in how we deliver legal services. Our Legal team is modern, innovative and committed to finding smarter, more efficient ways of working. With strong Legal Ops support, a group wide AI governance framework, and tools like Ironclad, this is a great role for someone who wants broad responsibility and the chance to help shape the next chapter of our legal operations. Key Responsibilities Lead on the management, protection and enforcement of Moonpig Group's global intellectual property portfolio (including trademarks, copyrights and design rights). Draft, negotiate and advise on a broad range of commercial agreements, including supply/distribution, licensing, marketing and technology contracts. Act as a senior legal partner to leadership on commercial, IP and regulatory issues. Coach and develop two Legal Counsels, acting as the senior escalation point and supporting their professional growth. Support product innovation and brand development through proactive IP strategy and portfolio management. Act as a key legal contact for Moonpig UK, Moonpig New Markets, Experience More Limited and Greetz in the Netherlands, ensuring cross border consistency. Manage external counsel relationships for IP, regulatory and dispute matters. Provide guidance on compliance, data protection and commercial risk mitigation. Support the People team with contentious and employment related matters where required. About You Qualified lawyer with 10+ years' PQE (UK or other common law jurisdiction). Significant experience in intellectual property management and enforcement - a core priority. Strong background in commercial contracting across multiple jurisdictions. Proven experience coaching, mentoring or leading junior lawyers. International outlook; experience with Dutch stakeholders or an affinity with the Netherlands is a bonus, but not essential. Comfortable advising on UK/EU data protection, with the ability to identify issues and escalate where appropriate. A proactive, modern approach to legal operations - familiar with contract management tools (we use Ironclad) and excited about workflow automation and AI enabled legal practice. Commercially minded, solutions focused and able to communicate clearly and simply. High levels of ownership, organisation and follow through. An open, balanced communicator who values collective success over hierarchy. A collaborative team player who enjoys sharing knowledge openly and working in a fast moving e commerce environment. Interview Process Stage 1 - Recruiter Screen (30 mins) Stage 2 - Stakeholder Interview (60 mins) Stage 3 - Hiring Manager & Stakeholder Interview (60 mins) What's in it for you? We believe in empowering our team to do their best work. Enjoy: Competitive Pay & Bonuses: Plus, generous pension plans & staff discounts. Wellbeing First: Private healthcare (UK), mental health support & dog friendly offices (London & NL). ️ Flexible Working & Time Off: Generous holidays, hybrid working (1 3 days in office, depending on role/team) & up to 20 days of international working. Career Growth: Learning allowances, coaching & development programs. Explore our full benefits package: here Our Ways of Working We trust you to do what's right, providing flexibility to balance work and life. We believe in giving you permission to innovate and focus on delivering meaningful results. We understand that effective ways of working are unique to each individual, role, and team, and we're committed to supporting and discussing your specific needs throughout the interview process and beyond. Moonpig Group's Commitment to Equality, Diversity, and Inclusivity At Moonpig Group, we're all about creating a workplace where everyone feels they truly belong. We celebrate what makes each of us unique, whether that's our background, how we work best, or what matters most to us. From working parents who need flexible hours to neurodiverse colleagues with specific working styles, we're here to support our people in ways that work for them. Because when you feel valued and included, you can thrive, and so can we. We're proud to have a number of employee led groups driving this forward, including our LGBTQ+, Gender Balance, Neurodiversity and EMBRACE (Educating Myself for Better Racial Awareness and Cultural Enrichment) communities, plus our Group wide EDI committee. These teams help make sure every voice is heard and every idea has a place. We know that diversity fuels creativity, innovation and connection, and that's why we'll keep pushing for progress. Together, we're building a culture where everyone feels safe, supported, and free to be their brilliant, authentic selves. If you have a preferred name, please use it to apply and share your pronouns if you are comfortable to do so - If you have any reasonable adjustment requests throughout the interview process please let us know on your application or speak to the Recruiter.
Chief Digital Transformation Officer, Band 8d Closing date: 14 December 2025 This is a pivotal leadership role at the heart of Gloucestershire Hospitals NHS Foundation Trust's digital transformation journey. As the Transformation Lead in Digital, you will shape and deliver the strategic vision for how digital, technology and insights can radically improve patient care, staff experience, and operational efficiency. Working closely with the Chief Digital and Information Officer and senior leaders, you'll be instrumental in translating long term ambitions into tangible, high impact programmes that modernise services and unlock value across the organisation. You'll lead the design and implementation of future ready operating models, bringing together architecture, transformation, training, and clinical informatics into a cohesive digital ecosystem. This role demands deep expertise in digital strategy, enterprise architecture, and business change - alongside the ability to inspire and mobilise teams across clinical, corporate, and technical domains. The scope of this role spans strategic planning, innovation, and workforce development. You'll oversee complex portfolios, manage significant budgets, and ensure robust assurance frameworks are in place to support safe, scalable, and resilient digital delivery for better patient care. Your leadership will extend beyond the Trust, representing GHFT in regional and national forums, and forging partnerships with academic, industry, and system stakeholders to accelerate innovation and shared learning. Main duties of the job Utilise specialist skills in transformation of functions and services to modernise existing services Work collaboratively across all stakeholders in the system to ensure visibility and accountability across the digital portfolio Responsible for developing, agreeing and manage budgets to fund and deliver digital transformation Together with the strategic leadership team understand, build and develop the overall digital delivery roadmap, which includes data, digital and technology Enable a culture of rapid delivery, using both agile and waterfall methodologies, as appropriate Bring patient and community focus to ensure all digital change considers digital capabilities, readiness and user experience from the outset Enable achievement of exceptional levels of customer (digital service user) experience and service responsiveness Lead and modernise GHFT's digital architecture and development functions Lead the Clinical Informatics Team Develop and implement business change analytics capabilities Lead the development, integration and automation functions within Digital, Technology and Insights Champion the delivery of enterprise digital solutions that improve operational efficiency, safety, and quality of care. Align digital training and capability-building with business change activities and transformation programmes. Establish clear benefit frameworks aligned with business cases and strategic priorities About us We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another. With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals. As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you. Job responsibilities Strategy, Planning, Quality & Assurance Ensure the transformation workplan meets business and end user requirements, with clear issue resolution and benefit tracking. Lead the delivery of solutions and products, underpinned by robust business analysis and appropriate methodologies to support strong business cases. Embed a Change Management Framework across digital leadership, enabling seamless transition from design to implementation and run stages. Manage strategic risks, compliance, and supplier relationships to ensure safe, efficient, and value driven change delivery. Align training and business change activities with new developments, working closely with digital skills leads and stakeholders. Maintain oversight of performance, assurance, and policy development across transformation domains, ensuring continuous improvement and safe operation. Innovation, Research and Development Lead on aligning digital, R&D strategy, and innovation partnerships into programme delivery capturing evidence of benefits and value. Analysing highly complex data and presents effectively to stakeholders to facilitate effective decision making. Instill an organisational culture that supports engagement in decision making and a drive for continuous service change and improvement that is both agile and responsive to deliver high quality, safe services. Be responsible for the frequent completion of complex surveys and audits relating to the digital directorate. Maintain an up to date knowledge of leading edge, digital technology and services; be able to position technology and digital solutions as key enablers of transformational change and improved patient and colleague experience. Identify, develop, and implement innovative digital solutions with a clear evidence base. Lead engagement with academic, industry, and health innovation partners to support transformation aims. Communications and Working Relationships Excellent oral and written communication skills, including the ability to explain highly complex technology solutions in business terms, establish rapport and persuade. Maintain a formal stakeholder management approach to ensure that all key stakeholders in the system are engaged appropriately. Work with stakeholders to create and maintain a single view of the portfolio of change demand for the system and ensure that this is correctly prioritised to meet strategic objectives. Ensure the strategic commercial arrangements for cost reduction are identified whilst maintaining the quality of the service provision. Be responsible for all highly complex communications relating to Digital, Technology & Insights, including presenting reports and information to boards for decision & update. Provide & receive highly complex, contentious & sensitive information relating to the digital strategy and be able to simplify and present to large groups for decision making and progression. Act as an expert in the field and communicate with other digital system leaders across the country to utilise joint working. Ensure adequate resources are in place to support operations, transition and implementation. Maintain strategic relationships with stakeholders including clinical, operational, IT, and external system partners. Present complex, sensitive information clearly to boards, executive teams and external audiences. Planning & Organisational Skills Strong financial and resource planning skills Detailed understanding of industry frameworks for delivery of digital services To support the design and delivery of a systems technology roadmap for the organisation, based on appropriate emerging technologies and systems. Understanding of programme & project management methodologies In addition to the input relating to the Digital Strategy, be responsible for the identification, development, implementation and ongoing review of long term strategic plans in regards to long term/5 year digital innovation and transformation, for the Trust. Develop and deliver long term strategic plans for digital transformation across architecture, training, business change and clinical informatics. Ensure capability exists across all digital functions to deliver against strategic ambitions. Governance Develop and implement, with support from the Programme Management Office, a clear Change management methodology utilising recognised industry best practice to ensure the effective planning and delivery of work. Develop performance indicators to enable monitoring, and management, of the functions performance in contributing to achievement of the organisations strategic ambitions. Establish governance frameworks for architecture, transformation, and benefits management. Lead service level agreement negotiations and performance management of digital providers. Lead the development and implementation of enterprise architecture principles, ensuring systems are scalable, interoperable, and aligned with Trust and IC
Dec 13, 2025
Full time
Chief Digital Transformation Officer, Band 8d Closing date: 14 December 2025 This is a pivotal leadership role at the heart of Gloucestershire Hospitals NHS Foundation Trust's digital transformation journey. As the Transformation Lead in Digital, you will shape and deliver the strategic vision for how digital, technology and insights can radically improve patient care, staff experience, and operational efficiency. Working closely with the Chief Digital and Information Officer and senior leaders, you'll be instrumental in translating long term ambitions into tangible, high impact programmes that modernise services and unlock value across the organisation. You'll lead the design and implementation of future ready operating models, bringing together architecture, transformation, training, and clinical informatics into a cohesive digital ecosystem. This role demands deep expertise in digital strategy, enterprise architecture, and business change - alongside the ability to inspire and mobilise teams across clinical, corporate, and technical domains. The scope of this role spans strategic planning, innovation, and workforce development. You'll oversee complex portfolios, manage significant budgets, and ensure robust assurance frameworks are in place to support safe, scalable, and resilient digital delivery for better patient care. Your leadership will extend beyond the Trust, representing GHFT in regional and national forums, and forging partnerships with academic, industry, and system stakeholders to accelerate innovation and shared learning. Main duties of the job Utilise specialist skills in transformation of functions and services to modernise existing services Work collaboratively across all stakeholders in the system to ensure visibility and accountability across the digital portfolio Responsible for developing, agreeing and manage budgets to fund and deliver digital transformation Together with the strategic leadership team understand, build and develop the overall digital delivery roadmap, which includes data, digital and technology Enable a culture of rapid delivery, using both agile and waterfall methodologies, as appropriate Bring patient and community focus to ensure all digital change considers digital capabilities, readiness and user experience from the outset Enable achievement of exceptional levels of customer (digital service user) experience and service responsiveness Lead and modernise GHFT's digital architecture and development functions Lead the Clinical Informatics Team Develop and implement business change analytics capabilities Lead the development, integration and automation functions within Digital, Technology and Insights Champion the delivery of enterprise digital solutions that improve operational efficiency, safety, and quality of care. Align digital training and capability-building with business change activities and transformation programmes. Establish clear benefit frameworks aligned with business cases and strategic priorities About us We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another. With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one or both of our innovative hospitals. As well as generous annual leave allowance, you will have access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you. Job responsibilities Strategy, Planning, Quality & Assurance Ensure the transformation workplan meets business and end user requirements, with clear issue resolution and benefit tracking. Lead the delivery of solutions and products, underpinned by robust business analysis and appropriate methodologies to support strong business cases. Embed a Change Management Framework across digital leadership, enabling seamless transition from design to implementation and run stages. Manage strategic risks, compliance, and supplier relationships to ensure safe, efficient, and value driven change delivery. Align training and business change activities with new developments, working closely with digital skills leads and stakeholders. Maintain oversight of performance, assurance, and policy development across transformation domains, ensuring continuous improvement and safe operation. Innovation, Research and Development Lead on aligning digital, R&D strategy, and innovation partnerships into programme delivery capturing evidence of benefits and value. Analysing highly complex data and presents effectively to stakeholders to facilitate effective decision making. Instill an organisational culture that supports engagement in decision making and a drive for continuous service change and improvement that is both agile and responsive to deliver high quality, safe services. Be responsible for the frequent completion of complex surveys and audits relating to the digital directorate. Maintain an up to date knowledge of leading edge, digital technology and services; be able to position technology and digital solutions as key enablers of transformational change and improved patient and colleague experience. Identify, develop, and implement innovative digital solutions with a clear evidence base. Lead engagement with academic, industry, and health innovation partners to support transformation aims. Communications and Working Relationships Excellent oral and written communication skills, including the ability to explain highly complex technology solutions in business terms, establish rapport and persuade. Maintain a formal stakeholder management approach to ensure that all key stakeholders in the system are engaged appropriately. Work with stakeholders to create and maintain a single view of the portfolio of change demand for the system and ensure that this is correctly prioritised to meet strategic objectives. Ensure the strategic commercial arrangements for cost reduction are identified whilst maintaining the quality of the service provision. Be responsible for all highly complex communications relating to Digital, Technology & Insights, including presenting reports and information to boards for decision & update. Provide & receive highly complex, contentious & sensitive information relating to the digital strategy and be able to simplify and present to large groups for decision making and progression. Act as an expert in the field and communicate with other digital system leaders across the country to utilise joint working. Ensure adequate resources are in place to support operations, transition and implementation. Maintain strategic relationships with stakeholders including clinical, operational, IT, and external system partners. Present complex, sensitive information clearly to boards, executive teams and external audiences. Planning & Organisational Skills Strong financial and resource planning skills Detailed understanding of industry frameworks for delivery of digital services To support the design and delivery of a systems technology roadmap for the organisation, based on appropriate emerging technologies and systems. Understanding of programme & project management methodologies In addition to the input relating to the Digital Strategy, be responsible for the identification, development, implementation and ongoing review of long term strategic plans in regards to long term/5 year digital innovation and transformation, for the Trust. Develop and deliver long term strategic plans for digital transformation across architecture, training, business change and clinical informatics. Ensure capability exists across all digital functions to deliver against strategic ambitions. Governance Develop and implement, with support from the Programme Management Office, a clear Change management methodology utilising recognised industry best practice to ensure the effective planning and delivery of work. Develop performance indicators to enable monitoring, and management, of the functions performance in contributing to achievement of the organisations strategic ambitions. Establish governance frameworks for architecture, transformation, and benefits management. Lead service level agreement negotiations and performance management of digital providers. Lead the development and implementation of enterprise architecture principles, ensuring systems are scalable, interoperable, and aligned with Trust and IC
£46,000 - £48,000 basic salary + Commission The company The Key Group serves school leaders and trusts across the UK providing authoritative guidance and intuitive tools that support school leadership. We work across the full diversity of schools and locations, from small rural and coastal primaries to the largest trusts and local authorities in the country. We recognise that each school and trust is on a journey and school leaders need to identify their specific context, their own path and the next step in that journey. This process requires more than just shared values in a school, it requires the knowledge, data, context and confidence to bring others with you in effecting change. That's why we're here. We put the power back in the hands of those leading our schools and trusts, by equipping them with remarkable products & services. The Key Group is home to 5 brands, each the leading provider in its category including Arbor, ScholarPack, Integris, The Key and GovernorHub. Nearly 600 colleagues deliver our award winning services and serve 19,000 schools. The role The Senior Business Development Manager drives strategic new business growth across a defined portfolio of approximately five hundred multi academy trust (MAT) accounts. This is a senior, highly proactive enterprise sales role requiring substantial experience of selling into MATs, generating business from scratch, and closing complex, multi stakeholder deals at scale. The postholder shapes and executes trust specific strategies that cut across safeguarding, governance, leadership, AI, and CPD-building deep relationships with executive leaders, operational stakeholders, and influencers to secure enterprise level adoption of The Key's services. They will navigate complicated service and purchasing arrangements, coordinate cross trust engagement, and lead high value commercial conversations with confidence and precision. While fully accountable for their own portfolio and revenue performance, the Senior Business Development Manager contributes to a high performing, collaborative sales environment-sharing market intelligence, deal strategies, and insights with colleagues across Sales and Customer Success. Key responsibilities Own and lead a defined MAT portfolio, creating and delivering trust level growth strategies that generate sustainable pipeline and accelerate new revenue. Build and manage multi stakeholder relationships including CEOs, COOs, Directors of Education, safeguarding leads, and school level decision makers. Independently generate new business through targeted outbound activity, sector networking, trust wide campaigns, and strategic introductions. Lead the full sales cycle for complex, enterprise value deals, coordinating stakeholders, sequencing conversations, and managing competing priorities. Present compelling value propositions and proposals that connect trust strategy and operational priorities with The Key's services. Negotiate high value commercial agreements, exploring creative pricing, phasing, and purchasing models suitable for large, diverse trust environments. Maintain disciplined pipeline management in Salesforce, producing accurate revenue forecasts, close plans, and stakeholder maps. Provide senior level insight on account risk, opportunity, competitive positioning, and sector trends. Work closely with Customer Success to surface impact, activate advocacy, and use success evidence to unlock wider trust adoption. Represent The Key at MAT conferences, sector events, and senior networking forums to build profile and create new opportunities. Experience At least five years' experience selling directly to multi academy trusts, with a clear record of winning complex, high value, multi stakeholder deals. Strong relationship building skills with senior leaders and operational stakeholders across large, diverse organisations. Ability to generate business from scratch through targeted outbound activity, campaigns, and sector engagement. Confidence leading full sales cycles that involve sequencing conversations, coordinating multiple decision makers, and navigating intricate purchasing or service arrangements. Excellent communication, presentation, and negotiation skills suited to C suite audiences. Consistent pipeline discipline with the ability to manage forecasts, close plans, and activity in Salesforce. High levels of organisation, commercial judgement, and self motivation, with the ability to make sound decisions and progress opportunities at pace. Nice to have Strong autonomy in managing a MAT portfolio, exercising good judgement while contributing to ongoing team planning, collaboration, and reporting. High capability with CRM and operational systems-particularly Salesforce, Zuora, and Tableau-with confidence using data and reporting to inform priorities and shape strategy. Experience selling SaaS, subscription, or education support solutions to MATs or similar enterprise style public sector organisations. Good understanding of the English education landscape, including trust governance, leadership structures, and procurement rhythms. Awareness of competitive dynamics within the MAT market and the ability to position value effectively in that context. Why work for us We place huge importance on caring for and developing our people. If you join us you can expect a good work life balance and the training and support you need to succeed in your role and continue to progress. We are a socially conscious company, but one that also likes to have fun. We offer a generous holiday allowance, flexible hours, buying and selling holiday, enhanced maternity pay, free breakfast, fruit, and drinks, regular socials and much more. How to apply Please upload your CV and covering letter below. In your cover letter please explain why you think you would be right for this role, how your experience fits, and why you would like to work at The Key The deadline for applications is 5pm on Friday 19th December.
Dec 13, 2025
Full time
£46,000 - £48,000 basic salary + Commission The company The Key Group serves school leaders and trusts across the UK providing authoritative guidance and intuitive tools that support school leadership. We work across the full diversity of schools and locations, from small rural and coastal primaries to the largest trusts and local authorities in the country. We recognise that each school and trust is on a journey and school leaders need to identify their specific context, their own path and the next step in that journey. This process requires more than just shared values in a school, it requires the knowledge, data, context and confidence to bring others with you in effecting change. That's why we're here. We put the power back in the hands of those leading our schools and trusts, by equipping them with remarkable products & services. The Key Group is home to 5 brands, each the leading provider in its category including Arbor, ScholarPack, Integris, The Key and GovernorHub. Nearly 600 colleagues deliver our award winning services and serve 19,000 schools. The role The Senior Business Development Manager drives strategic new business growth across a defined portfolio of approximately five hundred multi academy trust (MAT) accounts. This is a senior, highly proactive enterprise sales role requiring substantial experience of selling into MATs, generating business from scratch, and closing complex, multi stakeholder deals at scale. The postholder shapes and executes trust specific strategies that cut across safeguarding, governance, leadership, AI, and CPD-building deep relationships with executive leaders, operational stakeholders, and influencers to secure enterprise level adoption of The Key's services. They will navigate complicated service and purchasing arrangements, coordinate cross trust engagement, and lead high value commercial conversations with confidence and precision. While fully accountable for their own portfolio and revenue performance, the Senior Business Development Manager contributes to a high performing, collaborative sales environment-sharing market intelligence, deal strategies, and insights with colleagues across Sales and Customer Success. Key responsibilities Own and lead a defined MAT portfolio, creating and delivering trust level growth strategies that generate sustainable pipeline and accelerate new revenue. Build and manage multi stakeholder relationships including CEOs, COOs, Directors of Education, safeguarding leads, and school level decision makers. Independently generate new business through targeted outbound activity, sector networking, trust wide campaigns, and strategic introductions. Lead the full sales cycle for complex, enterprise value deals, coordinating stakeholders, sequencing conversations, and managing competing priorities. Present compelling value propositions and proposals that connect trust strategy and operational priorities with The Key's services. Negotiate high value commercial agreements, exploring creative pricing, phasing, and purchasing models suitable for large, diverse trust environments. Maintain disciplined pipeline management in Salesforce, producing accurate revenue forecasts, close plans, and stakeholder maps. Provide senior level insight on account risk, opportunity, competitive positioning, and sector trends. Work closely with Customer Success to surface impact, activate advocacy, and use success evidence to unlock wider trust adoption. Represent The Key at MAT conferences, sector events, and senior networking forums to build profile and create new opportunities. Experience At least five years' experience selling directly to multi academy trusts, with a clear record of winning complex, high value, multi stakeholder deals. Strong relationship building skills with senior leaders and operational stakeholders across large, diverse organisations. Ability to generate business from scratch through targeted outbound activity, campaigns, and sector engagement. Confidence leading full sales cycles that involve sequencing conversations, coordinating multiple decision makers, and navigating intricate purchasing or service arrangements. Excellent communication, presentation, and negotiation skills suited to C suite audiences. Consistent pipeline discipline with the ability to manage forecasts, close plans, and activity in Salesforce. High levels of organisation, commercial judgement, and self motivation, with the ability to make sound decisions and progress opportunities at pace. Nice to have Strong autonomy in managing a MAT portfolio, exercising good judgement while contributing to ongoing team planning, collaboration, and reporting. High capability with CRM and operational systems-particularly Salesforce, Zuora, and Tableau-with confidence using data and reporting to inform priorities and shape strategy. Experience selling SaaS, subscription, or education support solutions to MATs or similar enterprise style public sector organisations. Good understanding of the English education landscape, including trust governance, leadership structures, and procurement rhythms. Awareness of competitive dynamics within the MAT market and the ability to position value effectively in that context. Why work for us We place huge importance on caring for and developing our people. If you join us you can expect a good work life balance and the training and support you need to succeed in your role and continue to progress. We are a socially conscious company, but one that also likes to have fun. We offer a generous holiday allowance, flexible hours, buying and selling holiday, enhanced maternity pay, free breakfast, fruit, and drinks, regular socials and much more. How to apply Please upload your CV and covering letter below. In your cover letter please explain why you think you would be right for this role, how your experience fits, and why you would like to work at The Key The deadline for applications is 5pm on Friday 19th December.
Key Responsibilities MLOps Leadership: Build and evolve model deployment pipelines, registries, and monitoring frameworks. Tooling & Integration: Implement and optimize SageMaker, Databricks, MLflow, and related orchestration tools. Governance & Risk: Ensure compliance with model governance, auditability, and AI safety standards. Operational Excellence: Drive reproducibility, lineage tracking, drift detection, and rollback strategies. Hands-On Delivery: Write production-grade Python code for automation, orchestration, and monitoring. Collaboration: Partner with data scientists, quants, and infra teams to align MLOps capabilities with business needs. Mentorship: Coach engineers on best practices for ML lifecycle management and secure deployment. Required Skills Strong Python engineering background. Deep experience with SageMaker, Databricks, MLflow, and CI/CD for ML. Proven track record in operationalizing ML models at scale. Knowledge of model governance, compliance, and risk management. Familiarity with feature stores, model registries, and observability tools (Langfuse, Observe). Preferred Tech Kubernetes (EKS/on-prem), Airflow, Step Functions for orchestration. Databricks for data engineering and ML pipelines. MLflow for experiment tracking and model registry. SageMaker for training and deployment. Langfuse for evaluation and tracing. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Director Expectations Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. Mandated as a spokesperson for the function and business division. All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Dec 13, 2025
Full time
Key Responsibilities MLOps Leadership: Build and evolve model deployment pipelines, registries, and monitoring frameworks. Tooling & Integration: Implement and optimize SageMaker, Databricks, MLflow, and related orchestration tools. Governance & Risk: Ensure compliance with model governance, auditability, and AI safety standards. Operational Excellence: Drive reproducibility, lineage tracking, drift detection, and rollback strategies. Hands-On Delivery: Write production-grade Python code for automation, orchestration, and monitoring. Collaboration: Partner with data scientists, quants, and infra teams to align MLOps capabilities with business needs. Mentorship: Coach engineers on best practices for ML lifecycle management and secure deployment. Required Skills Strong Python engineering background. Deep experience with SageMaker, Databricks, MLflow, and CI/CD for ML. Proven track record in operationalizing ML models at scale. Knowledge of model governance, compliance, and risk management. Familiarity with feature stores, model registries, and observability tools (Langfuse, Observe). Preferred Tech Kubernetes (EKS/on-prem), Airflow, Step Functions for orchestration. Databricks for data engineering and ML pipelines. MLflow for experiment tracking and model registry. SageMaker for training and deployment. Langfuse for evaluation and tracing. Purpose of the role To design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues. Accountabilities Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance. Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives. Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing. Stay informed of industry technology trends and innovations and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions. Implementation of effective unit testing practices to ensure proper code design, readability, and reliability. Director Expectations Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives. Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function. Escalates breaches of policies / procedure appropriately. Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence. Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate. Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives. Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives. Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations. Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area. Negotiate with and influence stakeholders at a senior level both internally and externally. Act as principal contact point for key clients and counterparts in other functions/ businesses divisions. Mandated as a spokesperson for the function and business division. All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Compliance, Global Privacy Office, Executive Director, London/Birmingham location_on London, Greater London, England, United Kingdom OUR IMPACT Our division prevents, detects and mitigates compliance, regulatory and reputational risk across the firm and helps to strengthen the firm's culture of compliance. Compliance accomplishes these through the firm's enterprise-wide compliance risk management program. As an independent control function and part of the firm's second line of defense, Compliance assesses the firm's compliance, regulatory and reputational risk; monitors for compliance with new or amended laws, rules and regulations; designs and implements controls, policies, procedures and training; conducts independent testing; investigates, surveils and monitors for compliance risks and breaches; and leads the firm's responses to regulatory examinations, audits and inquiries. You'll be part of a team with members from a wide range of academic and professional backgrounds, such as law, accounting, sales, and trading. We look for those who possess sound judgment, curiosity, and are able to adapt to a changing regulatory landscape. YOUR IMPACT This is an exciting opportunity to be a member of Goldman Sachs' Global Privacy Office (GPO), supporting the Europe, Middle East and Africa (EMEA) regions. The successful candidate will work from Goldman Sachs' London or Birmingham office on multiple regional and global programs managed by the Global Privacy Office, to deliver on our privacy strategy and respond to critical regulatory deadlines, as well as to mature our existing privacy compliance program.This position will support matters globally, but with a particular focus on matters in the EMEA region. The candidate will also play a key role in collaborating with colleagues across the firm to further build out the firm's privacy program to address the evolving regulatory landscape, enhance divisional collaboration and increase cross-functional engagement. Responsibilities We are seeking a Privacy Advisory vice president with excellent analytical, communication and co-ordination skills to join the Global Privacy Office. This role will require you to develop a detailed knowledge of multiple areas within the firm and will include: Identifying and independently executing of opportunities to efficiently scale the firm's global privacy program Providing privacy advisory guidance to business, engineers, operations, compliance and other stakeholders to enable the delivery and development of privacy compliant business initiatives Supporting privacy risk assessment processes and other operational aspects of the firm's privacy compliance program Reviewing and assessing products, features and business activities against privacy requirements and standards Managing and supporting cross-functional projects to implement privacy laws Monitoring and reporting to senior management on the status of the privacy program Partnering with Legal, Compliance, Engineering, Risk and Business teams to research and assess the impact of new privacy and data protection laws or regulations, and manage the work to deliver required changes Partnering with Engineering teams to identify and design new tools, or improve existing tools, that support the firm's privacy compliance program Supporting the development and implementation of privacy program governance frameworks with key stakeholders in Operations, Compliance, Technology, Legal and Risk Driving accountability for privacy program components operated by the first line of defense Creating, reviewing, and revising privacy program policies and procedures Contributing to other activities within the Global Privacy Office where necessary Basic Qualifications Bachelor's degree or international equivalent; legal degree is helpful CIPP certification At least 7 years of work experience, with at least 5 of those working in the Privacy or Data Protection domain Experience with reviewing, advising and/or implementing programs to address privacy laws on a local and global level (e.g., GDPR, UK GDPR, ePrivacy Directive, EU AI Act, etc ) Financial services experience is a plus Required Skills Highly motivated with the ability to work autonomously as well as in a team and collaboration-oriented environment Highly organized, attention to detail and excellent follow through skills Strong analytical and problem-solving skills; risk-based prioritization Excellent verbal and written communication skills to effectively articulate complex regulatory requirements to stakeholders and dependent teams at all levels of the firm Able to coordinate activities with multiple interdependencies and to elevate items that are unresolved or at risk Comfortable working with incomplete information, to ask focused questions and rapidly gain an in-depth understanding of the current processes and compare and relate to similar situations Detailed problem tracking, resolutions and completion of all actions and issues by their deadlines ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workspace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
Dec 13, 2025
Full time
Compliance, Global Privacy Office, Executive Director, London/Birmingham location_on London, Greater London, England, United Kingdom OUR IMPACT Our division prevents, detects and mitigates compliance, regulatory and reputational risk across the firm and helps to strengthen the firm's culture of compliance. Compliance accomplishes these through the firm's enterprise-wide compliance risk management program. As an independent control function and part of the firm's second line of defense, Compliance assesses the firm's compliance, regulatory and reputational risk; monitors for compliance with new or amended laws, rules and regulations; designs and implements controls, policies, procedures and training; conducts independent testing; investigates, surveils and monitors for compliance risks and breaches; and leads the firm's responses to regulatory examinations, audits and inquiries. You'll be part of a team with members from a wide range of academic and professional backgrounds, such as law, accounting, sales, and trading. We look for those who possess sound judgment, curiosity, and are able to adapt to a changing regulatory landscape. YOUR IMPACT This is an exciting opportunity to be a member of Goldman Sachs' Global Privacy Office (GPO), supporting the Europe, Middle East and Africa (EMEA) regions. The successful candidate will work from Goldman Sachs' London or Birmingham office on multiple regional and global programs managed by the Global Privacy Office, to deliver on our privacy strategy and respond to critical regulatory deadlines, as well as to mature our existing privacy compliance program.This position will support matters globally, but with a particular focus on matters in the EMEA region. The candidate will also play a key role in collaborating with colleagues across the firm to further build out the firm's privacy program to address the evolving regulatory landscape, enhance divisional collaboration and increase cross-functional engagement. Responsibilities We are seeking a Privacy Advisory vice president with excellent analytical, communication and co-ordination skills to join the Global Privacy Office. This role will require you to develop a detailed knowledge of multiple areas within the firm and will include: Identifying and independently executing of opportunities to efficiently scale the firm's global privacy program Providing privacy advisory guidance to business, engineers, operations, compliance and other stakeholders to enable the delivery and development of privacy compliant business initiatives Supporting privacy risk assessment processes and other operational aspects of the firm's privacy compliance program Reviewing and assessing products, features and business activities against privacy requirements and standards Managing and supporting cross-functional projects to implement privacy laws Monitoring and reporting to senior management on the status of the privacy program Partnering with Legal, Compliance, Engineering, Risk and Business teams to research and assess the impact of new privacy and data protection laws or regulations, and manage the work to deliver required changes Partnering with Engineering teams to identify and design new tools, or improve existing tools, that support the firm's privacy compliance program Supporting the development and implementation of privacy program governance frameworks with key stakeholders in Operations, Compliance, Technology, Legal and Risk Driving accountability for privacy program components operated by the first line of defense Creating, reviewing, and revising privacy program policies and procedures Contributing to other activities within the Global Privacy Office where necessary Basic Qualifications Bachelor's degree or international equivalent; legal degree is helpful CIPP certification At least 7 years of work experience, with at least 5 of those working in the Privacy or Data Protection domain Experience with reviewing, advising and/or implementing programs to address privacy laws on a local and global level (e.g., GDPR, UK GDPR, ePrivacy Directive, EU AI Act, etc ) Financial services experience is a plus Required Skills Highly motivated with the ability to work autonomously as well as in a team and collaboration-oriented environment Highly organized, attention to detail and excellent follow through skills Strong analytical and problem-solving skills; risk-based prioritization Excellent verbal and written communication skills to effectively articulate complex regulatory requirements to stakeholders and dependent teams at all levels of the firm Able to coordinate activities with multiple interdependencies and to elevate items that are unresolved or at risk Comfortable working with incomplete information, to ask focused questions and rapidly gain an in-depth understanding of the current processes and compare and relate to similar situations Detailed problem tracking, resolutions and completion of all actions and issues by their deadlines ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workspace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law. Healthcare & Medical Insurance We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance. Financial Wellness & Retirement We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities. Health Services We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices. Fitness To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount). Child Care & Family Care We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available. Benefits at Goldman Sachs Read more about the full suite of class-leading benefits our firm has to offer.
Director of Operations - Wealth page is loaded Director of Operations - Wealthlocations: Basildon, UKtime type: Full timeposted on: Posted Todayjob requisition id: R37756As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Job Title: Director of Operations Locations : London/Essex Hybrid Get To Know the Role We are seeking an experienced and strategic Director of Operations to lead the operational function of our wealth platform and complex wealth clients. This role is central to scaling operational infrastructure, enhancing client experience, and driving transformation across onboarding, custody, settlements, reporting, and regulatory compliance. You will oversee daily operations, lead cross-functional initiatives, and act as a senior stakeholder in shaping the Wealth platform's growth and resilience. Why You Will Love It Here! Flexibility : Hybrid Work Model & a Business Casual Dress Code, including jeans Your Future: Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more! What You Will Get to Do: Strategic Leadership Define and execute the operational strategy aligned with business growth and client needs Lead transformation initiatives to digitise and streamline operational workflows Act as a senior advisor to executive leadership on operational matters and client servicing models Client-Centric Operations Ensure seamless onboarding, account setup, and ongoing servicing Manage bespoke client structures including multi-jurisdictional accounts, trusts, and alternative assets Platform & Process Oversight Partner with product and technology teams to enhance platform capabilities and scalability Ensure operational readiness for new product launches / new clients Risk, Controls & Compliance Maintain robust control frameworks to mitigate operational, regulatory, and reputational risks. Ensure compliance with FCA, MiFID II, FATCA, and other relevant regulations. Lead operational audits, regulatory reviews, and internal assessments. Team Leadership & Development Build and lead a high-performing operations team Foster a culture of accountability, service excellence, and continuous improvement Manage resource planning, succession, and talent development Stakeholder Engagement Serve as a senior point of contact for internal stakeholders, clients, custodians, and vendors Provide clear and timely communication on operational performance, risks, and initiatives Represent operations in governance forums and strategic planning sessions Additionally Comply with the regulatory regime and all relevant FCA regulations to ensure compliance and fair outcomes for clients and investors Maintain a client and customer centric approach with "doing things right" and "Treating Customers Fairly" at the heart of all you do Be open and transparent with clients, employees, industry bodies and regulators Keep knowledge up to date on relevant industry changes and developments Observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of dutiesBehave to a high personal standard in line with SS&C's Code of Conduct and Ethics and also the FCA conduct rules: You must act with integrity You must act with due care , skill and diligence You must be open and cooperative with the FCA, the PRA and other regulators You must pay due regard to the interests of customers and treat them fairly You must observe proper standards of market conduct What You Will Bring: Extensive knowledge and understanding of industry products, characteristics and application of wealth solutions. Strong analytical skills and ability to interpret data, document findings and suggest solutions. Subject matter expert in operational processes. Track record of evaluating organisational needs and pioneering the development of technical solutions. Works collaboratively as part of team and ability to utilise strengths of others to accomplish objectives. Ability to define procedures and standards and document accordingly. Change management experience with system design and integration. Strong communication skills, written and verbal, at all levels. Flexibility and adaptability combined with a positive "can do" attitude.Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
Dec 13, 2025
Full time
Director of Operations - Wealth page is loaded Director of Operations - Wealthlocations: Basildon, UKtime type: Full timeposted on: Posted Todayjob requisition id: R37756As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Job Title: Director of Operations Locations : London/Essex Hybrid Get To Know the Role We are seeking an experienced and strategic Director of Operations to lead the operational function of our wealth platform and complex wealth clients. This role is central to scaling operational infrastructure, enhancing client experience, and driving transformation across onboarding, custody, settlements, reporting, and regulatory compliance. You will oversee daily operations, lead cross-functional initiatives, and act as a senior stakeholder in shaping the Wealth platform's growth and resilience. Why You Will Love It Here! Flexibility : Hybrid Work Model & a Business Casual Dress Code, including jeans Your Future: Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity Training: Hands-On, Team-Customized, including SS&C University Extra Perks: Discounts on fitness clubs, travel and more! What You Will Get to Do: Strategic Leadership Define and execute the operational strategy aligned with business growth and client needs Lead transformation initiatives to digitise and streamline operational workflows Act as a senior advisor to executive leadership on operational matters and client servicing models Client-Centric Operations Ensure seamless onboarding, account setup, and ongoing servicing Manage bespoke client structures including multi-jurisdictional accounts, trusts, and alternative assets Platform & Process Oversight Partner with product and technology teams to enhance platform capabilities and scalability Ensure operational readiness for new product launches / new clients Risk, Controls & Compliance Maintain robust control frameworks to mitigate operational, regulatory, and reputational risks. Ensure compliance with FCA, MiFID II, FATCA, and other relevant regulations. Lead operational audits, regulatory reviews, and internal assessments. Team Leadership & Development Build and lead a high-performing operations team Foster a culture of accountability, service excellence, and continuous improvement Manage resource planning, succession, and talent development Stakeholder Engagement Serve as a senior point of contact for internal stakeholders, clients, custodians, and vendors Provide clear and timely communication on operational performance, risks, and initiatives Represent operations in governance forums and strategic planning sessions Additionally Comply with the regulatory regime and all relevant FCA regulations to ensure compliance and fair outcomes for clients and investors Maintain a client and customer centric approach with "doing things right" and "Treating Customers Fairly" at the heart of all you do Be open and transparent with clients, employees, industry bodies and regulators Keep knowledge up to date on relevant industry changes and developments Observe proper standards of market, business and personal conduct, demonstrating integrity in the execution of dutiesBehave to a high personal standard in line with SS&C's Code of Conduct and Ethics and also the FCA conduct rules: You must act with integrity You must act with due care , skill and diligence You must be open and cooperative with the FCA, the PRA and other regulators You must pay due regard to the interests of customers and treat them fairly You must observe proper standards of market conduct What You Will Bring: Extensive knowledge and understanding of industry products, characteristics and application of wealth solutions. Strong analytical skills and ability to interpret data, document findings and suggest solutions. Subject matter expert in operational processes. Track record of evaluating organisational needs and pioneering the development of technical solutions. Works collaboratively as part of team and ability to utilise strengths of others to accomplish objectives. Ability to define procedures and standards and document accordingly. Change management experience with system design and integration. Strong communication skills, written and verbal, at all levels. Flexibility and adaptability combined with a positive "can do" attitude.Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
SCIB Executive Director - Head of Reserve Based Lending page is loaded SCIB Executive Director - Head of Reserve Based Lendinglocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: ReqSCIB Executive Director - Head of Reserve Based LendingCountry: United Kingdom WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Santander CIB ( Santander Corporate & Investment Banking (SCIB) is Santander's global division that supports some of the world's most complex and sophisticated corporate and institutional clients, offering customized services and value-added wholesale products to best meet their needs.Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. WHAT YOU WILL BE DOING The head of Reserve-Based Lending will be responsible for leading the strategic development, growth, and execution of the bank's RBL offering on a global basis. This role oversees product design, origination strategy, credit structuring, portfolio development, and end-to-end deal execution. The position requires deep expertise in the upstream oil & gas sector, strong technical knowledge of reserves evaluation, and extensive experience in structuring complex reserve-based financing solutions.Key Responsibilities Lead the design, implementation, and governance of the bank's Reserve-Based Lending product offering. Define and execute the RBL origination strategy aligned with the bank's overall energy finance agenda. Develop frameworks, policies, underwriting standards, and risk appetite for RBL transactions. Build and refine the analytical, operational, and technological infrastructure necessary to support scalable RBL operations. Lead market intelligence efforts to monitor sector trends, regulatory developments, commodity price dynamics, and competitive positioning Oversee the technical and financial evaluation of borrowing bases, reserve reports, and field performance data. Lead deal structuring, including facility sizing, covenant design, hedging requirements, amortization structures, and borrowing base mechanisms. Collaborate closely with credit risk, legal, and technical experts to ensure well-underwritten and compliant transactions. Review and validate engineering assumptions, production forecasts, and reserve audits. Lead negotiations with clients and counterparties on term sheets, loan documentation, covenants, and operational conditions. Coordinate internal and external teams (technical advisors, legal counsel, risk, compliance, treasury, etc.) to ensure efficient transaction execution. What we're looking for Extensive experience in Reserve-Based Lending, Energy Finance, Structured Lending, or related fields., including documented Demonstrated track record of originating, structuring, and closing complex RBL or upstream lending transactions. Strong understanding of oil & gas reservoir engineering fundamentals, reserve classifications, and curve analysis. Expertise in financial modeling, credit structuring, and risk assessment for commodity-linked exposures. Experience leading cross-functional deal teams and managing multiple stakeholders. Strong negotiation, communication, and relationship-management skills. Ability to build new products, frameworks, or business lines from the ground up. Proven leadership in high-performance environments Strategic mindset with the ability to scale a product offering across regions and client segments Languages: English. Knowledge of Spanish or a third language will be positively valued. Engineering, Finance Economics, Finance, or other related degrees. Availability to travel is a must What else you need to know This role is based in our Triton Square office in London, conveniently located within walking distance from Euston Station and Warren Street Station. How we'll reward you As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs. Eligible for a discretionary performance-related annual bonus Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us 30 days holiday plus bank holidays, with the option to purchase up to 5 contractual days per year Company funded individual private medical insurance Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover Share in Santander's success by investing in our Sharesave and Partnership shares plansFor more information about our wide range of benefits and family friendly policies visit our website. Equal Opportunities Santander are an equal opportunities employer. When we talk about diversity, we don't just want to pay lip service. Our customers come from a wide range of backgrounds, and so do our people. It's important to us that we create an inclusive culture where everyone counts, and we particularly welcome applications from different underrepresented groups.For more information on our commitment to equal opportunities, please visit our diversity page. What to do next If this sounds like a role you're interested in, then please apply on the link.Due to high volume of applications we may need to close this role earlier than the advertised date, so recommend submitting an application as soon as possible. (blob:)0:00 / 1:01
Dec 13, 2025
Full time
SCIB Executive Director - Head of Reserve Based Lending page is loaded SCIB Executive Director - Head of Reserve Based Lendinglocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: ReqSCIB Executive Director - Head of Reserve Based LendingCountry: United Kingdom WHY YOU SHOULD CONSIDER THIS OPPORTUNITY At Santander CIB ( Santander Corporate & Investment Banking (SCIB) is Santander's global division that supports some of the world's most complex and sophisticated corporate and institutional clients, offering customized services and value-added wholesale products to best meet their needs.Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. WHAT YOU WILL BE DOING The head of Reserve-Based Lending will be responsible for leading the strategic development, growth, and execution of the bank's RBL offering on a global basis. This role oversees product design, origination strategy, credit structuring, portfolio development, and end-to-end deal execution. The position requires deep expertise in the upstream oil & gas sector, strong technical knowledge of reserves evaluation, and extensive experience in structuring complex reserve-based financing solutions.Key Responsibilities Lead the design, implementation, and governance of the bank's Reserve-Based Lending product offering. Define and execute the RBL origination strategy aligned with the bank's overall energy finance agenda. Develop frameworks, policies, underwriting standards, and risk appetite for RBL transactions. Build and refine the analytical, operational, and technological infrastructure necessary to support scalable RBL operations. Lead market intelligence efforts to monitor sector trends, regulatory developments, commodity price dynamics, and competitive positioning Oversee the technical and financial evaluation of borrowing bases, reserve reports, and field performance data. Lead deal structuring, including facility sizing, covenant design, hedging requirements, amortization structures, and borrowing base mechanisms. Collaborate closely with credit risk, legal, and technical experts to ensure well-underwritten and compliant transactions. Review and validate engineering assumptions, production forecasts, and reserve audits. Lead negotiations with clients and counterparties on term sheets, loan documentation, covenants, and operational conditions. Coordinate internal and external teams (technical advisors, legal counsel, risk, compliance, treasury, etc.) to ensure efficient transaction execution. What we're looking for Extensive experience in Reserve-Based Lending, Energy Finance, Structured Lending, or related fields., including documented Demonstrated track record of originating, structuring, and closing complex RBL or upstream lending transactions. Strong understanding of oil & gas reservoir engineering fundamentals, reserve classifications, and curve analysis. Expertise in financial modeling, credit structuring, and risk assessment for commodity-linked exposures. Experience leading cross-functional deal teams and managing multiple stakeholders. Strong negotiation, communication, and relationship-management skills. Ability to build new products, frameworks, or business lines from the ground up. Proven leadership in high-performance environments Strategic mindset with the ability to scale a product offering across regions and client segments Languages: English. Knowledge of Spanish or a third language will be positively valued. Engineering, Finance Economics, Finance, or other related degrees. Availability to travel is a must What else you need to know This role is based in our Triton Square office in London, conveniently located within walking distance from Euston Station and Warren Street Station. How we'll reward you As well as a competitive salary, you'll enjoy a benefits package that you can tailor to your needs. Eligible for a discretionary performance-related annual bonus Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us 30 days holiday plus bank holidays, with the option to purchase up to 5 contractual days per year Company funded individual private medical insurance Voluntary healthcare benefits at discounted rates such as private medical insurance for your family, dental insurance, healthcare cash plan and health assessments Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover Share in Santander's success by investing in our Sharesave and Partnership shares plansFor more information about our wide range of benefits and family friendly policies visit our website. Equal Opportunities Santander are an equal opportunities employer. When we talk about diversity, we don't just want to pay lip service. Our customers come from a wide range of backgrounds, and so do our people. It's important to us that we create an inclusive culture where everyone counts, and we particularly welcome applications from different underrepresented groups.For more information on our commitment to equal opportunities, please visit our diversity page. What to do next If this sounds like a role you're interested in, then please apply on the link.Due to high volume of applications we may need to close this role earlier than the advertised date, so recommend submitting an application as soon as possible. (blob:)0:00 / 1:01
SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is predicted to cost the world $10.5 trillion annually by 2025 - we invite you to be part of the solution! We're hiring a Director of Product Design to elevate UX quality, evolve our design system, shape AI-native interactions, and build a high-performing Design organisation. Here's how you'll make a difference: Elevate UX quality & platform coherence Refine our existing UX quality practices and raise standards across key surfaces. Drive incremental, high-impact improvements to interaction patterns, usability, and consistency. Shape early AI-native, Adaptive Defence experiences Partner with Product and Engineering to define user-centric AI principles.Lead prototypes and early concepts for AI copilots, adaptive dashboards, and contextual guidance. Evolve and increase adoption of our design system Own and mature our existing design system; improve governance, consistency, and engineer adoption. Prioritise pragmatic improvements that simplify delivery and elevate coherence. Build and define the Design organisation Define roles, team structure, and hiring plan for a growing Design org. Coach and develop the existing Design Lead; establish healthy design rituals. Strengthen trio collaboration and build-test-learn loops Ensure Design contributes early in discovery; promote rapid prototyping and hypothesis-driven iteration. Help teams adopt more iterative, evidence-based decision-making. What makes you a great fit: 3+ years of design leadership, managing teams of 5+ designers. 7-10+ years in product/UX design, ideally in B2B SaaS. Experience improving UX quality and consistency in complex products. Experience evolving and driving adoption of an existing design system. Strong product thinking and cross-functional influence. Nice-to-haves Experience with AI-assisted workflows. Enterprise/security domain exposure. Experience mentoring design leads. What we offer Wellbeing and financial support: Access to Open Up, corporate discounts Connection & community: Virtual events, collaborative team activities, and opportunities for local meet-ups And the list goes on: Tech equipment, referral bonuses, dog-friendly HQ Perks and benefits listed above are for full-time employees and may vary slightly by office location. These are a sample - you'll learn more during the interview process. About Us At SoSafe, we're on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioural science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence. Backed by leading VCs like Highland Europe and Global Founders Capital, we're rapidly expanding across the globe. We're looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us. If you thrive in a vibrant, purpose-driven environment that values innovation, diversity, and collaboration, then this is the place for you!
Dec 13, 2025
Full time
SoSafe has the ambition to become the leading human risk management provider in Europe. Our award-winning awareness platform triggers behavioural change by providing effective and engaging training and simulations on cybersecurity and data protection. Cybercrime is predicted to cost the world $10.5 trillion annually by 2025 - we invite you to be part of the solution! We're hiring a Director of Product Design to elevate UX quality, evolve our design system, shape AI-native interactions, and build a high-performing Design organisation. Here's how you'll make a difference: Elevate UX quality & platform coherence Refine our existing UX quality practices and raise standards across key surfaces. Drive incremental, high-impact improvements to interaction patterns, usability, and consistency. Shape early AI-native, Adaptive Defence experiences Partner with Product and Engineering to define user-centric AI principles.Lead prototypes and early concepts for AI copilots, adaptive dashboards, and contextual guidance. Evolve and increase adoption of our design system Own and mature our existing design system; improve governance, consistency, and engineer adoption. Prioritise pragmatic improvements that simplify delivery and elevate coherence. Build and define the Design organisation Define roles, team structure, and hiring plan for a growing Design org. Coach and develop the existing Design Lead; establish healthy design rituals. Strengthen trio collaboration and build-test-learn loops Ensure Design contributes early in discovery; promote rapid prototyping and hypothesis-driven iteration. Help teams adopt more iterative, evidence-based decision-making. What makes you a great fit: 3+ years of design leadership, managing teams of 5+ designers. 7-10+ years in product/UX design, ideally in B2B SaaS. Experience improving UX quality and consistency in complex products. Experience evolving and driving adoption of an existing design system. Strong product thinking and cross-functional influence. Nice-to-haves Experience with AI-assisted workflows. Enterprise/security domain exposure. Experience mentoring design leads. What we offer Wellbeing and financial support: Access to Open Up, corporate discounts Connection & community: Virtual events, collaborative team activities, and opportunities for local meet-ups And the list goes on: Tech equipment, referral bonuses, dog-friendly HQ Perks and benefits listed above are for full-time employees and may vary slightly by office location. These are a sample - you'll learn more during the interview process. About Us At SoSafe, we're on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioural science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence. Backed by leading VCs like Highland Europe and Global Founders Capital, we're rapidly expanding across the globe. We're looking for team players who want to drive meaningful change in cybersecurity, take ownership of their work, and grow with us. If you thrive in a vibrant, purpose-driven environment that values innovation, diversity, and collaboration, then this is the place for you!
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job summary Senior Project Managers within the CDW Project Management team are responsible for delivering a quality and professional project delivery service to internal and external clients to support the winning of new business and the delivery of large, complex projects (and small programmes when appropriate) to CDW's delivery standards. Responsible for ensuring that assigned projects or activities are executed and completed adhering to agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues. Contract type: 12 Month FTC What success looks like Success in this role is defined by consistently high billable utilisation, accurate financial forecasting, timely invoicing, and diligent maintenance of project budgets and documentation. Regular, effective communication with stakeholders, high satisfaction ratings, strong audit compliance, and proactive engagement strategies are all essential. Meeting these standards ensures projects are delivered efficiently and stakeholders remain engaged and satisfied. What you will do Billable utilisation 70% or above Maintain 95% accuracy in monthly project cost and revenue forecasts compared to actuals. Ensure 100% of project budgets are reviewed and updated monthly, with RFC's being approved, as required. Achieve 100% invoicing of effort consumed before month end (unless Milestone billing, where this should be invoiced within 10 working days of MS completion, or month end, whichever is sooner). Deliver 100% of project status reports to stakeholders at the SoW agreed frequency (e.g., weekly, bi-weekly). Achieve 95% stakeholder satisfaction on communication effectiveness in post-project feedback surveys. Hold regular stakeholder meetings with 90%+ attendance rate across all reporting cycles. Maintain 100% completion of required project management documentation (Signed SOW, Project plan, RAID, Closure etc.) for all assigned projects before stage gates or key milestones, with approved documented exceptions, if required. Achieve a 90% positive rating in internal process compliance audits across all active projects across the year. Achieve an average NPS score of 7 in the Stakeholder satisfaction surveys on a quarterly basis. Increase the response rate to NPS surveys to at least 60% by building relationships, implementing follow-up reminders and engagement strategies. Planning the project and actively managing its progress, resolving issues and initiating appropriate corrective action (seeking advice or guidance as appropriate). Working with the Resource team to satisfy the project roles and schedule. Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the project plan and project governance arrangements Managing communications with project stakeholders (internally and externally), reporting the progress of the project at regular intervals Managing Risks, Assumptions, Issues & Dependencies to a successful outcome Managing the project scope, through effective change management throughout the project lifecycle, escalating to relevant parties for resolution as necessary. Financial control of all project work. Pro-active management of project budgets, tracking of forecast, actuals for cost and revenue. Timely invoicing of completed effort. Engage with Account/Sales Managers & Directors and Consultants to support in the planning of the implementation and delivery of client projects and proposals. Ability to present business, technical and implementation solutions to internal and external clients (if required) Adhering to CDW's delivery framework The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. What we expect of you Prince 2 & AGILE Practitioner or equivalent (e.g., APMQ, PMP, SCRUM Master) Managing Successful Programmes (MSP) Foundation Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships, combined with a desire and ability to "win hearts and minds" - Confident yet humble in their approach Detail-oriented with strong time management skills combined with the capacity to work on multiple initiatives, as well as dynamically prioritise and pivot based on changing business needs Outstanding communications skills, with the ability to clearly and concisely present concepts and recommendations in verbal, written, and presentation formats to senior leaders, and cross-functional audiences Ability to allocate time to undertake personal development activities such as attending training, achieving certifications, and focusing on soft-skill development - always seeking to personally develop as an individual Experience of working in a professional and structured manner in a commercial environment A demonstrable track record of leading and mentoring individuals within their area of responsibility. A demonstrable track record of managing and delivering large, complex projects or small Programmes within a commercial environment. Experience of leading effective cross-functional teams. Skilled at building relationships with internal and external stakeholders to respond effectively to business opportunities. Client facing, with demonstrable commercial experience. Experience of working with sales and technical resources to capture requirements. Experience in delivering IT transformational projects. Solid understanding of the procurement management, including negotiation, contracting with and management of third parties. We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Dec 13, 2025
Full time
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Job summary Senior Project Managers within the CDW Project Management team are responsible for delivering a quality and professional project delivery service to internal and external clients to support the winning of new business and the delivery of large, complex projects (and small programmes when appropriate) to CDW's delivery standards. Responsible for ensuring that assigned projects or activities are executed and completed adhering to agreed time, quality, scope and costs parameters and that an appropriate level of governance is applied to maintain and manage risks, changes and issues. Contract type: 12 Month FTC What success looks like Success in this role is defined by consistently high billable utilisation, accurate financial forecasting, timely invoicing, and diligent maintenance of project budgets and documentation. Regular, effective communication with stakeholders, high satisfaction ratings, strong audit compliance, and proactive engagement strategies are all essential. Meeting these standards ensures projects are delivered efficiently and stakeholders remain engaged and satisfied. What you will do Billable utilisation 70% or above Maintain 95% accuracy in monthly project cost and revenue forecasts compared to actuals. Ensure 100% of project budgets are reviewed and updated monthly, with RFC's being approved, as required. Achieve 100% invoicing of effort consumed before month end (unless Milestone billing, where this should be invoiced within 10 working days of MS completion, or month end, whichever is sooner). Deliver 100% of project status reports to stakeholders at the SoW agreed frequency (e.g., weekly, bi-weekly). Achieve 95% stakeholder satisfaction on communication effectiveness in post-project feedback surveys. Hold regular stakeholder meetings with 90%+ attendance rate across all reporting cycles. Maintain 100% completion of required project management documentation (Signed SOW, Project plan, RAID, Closure etc.) for all assigned projects before stage gates or key milestones, with approved documented exceptions, if required. Achieve a 90% positive rating in internal process compliance audits across all active projects across the year. Achieve an average NPS score of 7 in the Stakeholder satisfaction surveys on a quarterly basis. Increase the response rate to NPS surveys to at least 60% by building relationships, implementing follow-up reminders and engagement strategies. Planning the project and actively managing its progress, resolving issues and initiating appropriate corrective action (seeking advice or guidance as appropriate). Working with the Resource team to satisfy the project roles and schedule. Ensuring the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the project plan and project governance arrangements Managing communications with project stakeholders (internally and externally), reporting the progress of the project at regular intervals Managing Risks, Assumptions, Issues & Dependencies to a successful outcome Managing the project scope, through effective change management throughout the project lifecycle, escalating to relevant parties for resolution as necessary. Financial control of all project work. Pro-active management of project budgets, tracking of forecast, actuals for cost and revenue. Timely invoicing of completed effort. Engage with Account/Sales Managers & Directors and Consultants to support in the planning of the implementation and delivery of client projects and proposals. Ability to present business, technical and implementation solutions to internal and external clients (if required) Adhering to CDW's delivery framework The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. What we expect of you Prince 2 & AGILE Practitioner or equivalent (e.g., APMQ, PMP, SCRUM Master) Managing Successful Programmes (MSP) Foundation Highly ambitious, credible, motivated, and accountable individual with an appreciation for building meaningful and lasting relationships, combined with a desire and ability to "win hearts and minds" - Confident yet humble in their approach Detail-oriented with strong time management skills combined with the capacity to work on multiple initiatives, as well as dynamically prioritise and pivot based on changing business needs Outstanding communications skills, with the ability to clearly and concisely present concepts and recommendations in verbal, written, and presentation formats to senior leaders, and cross-functional audiences Ability to allocate time to undertake personal development activities such as attending training, achieving certifications, and focusing on soft-skill development - always seeking to personally develop as an individual Experience of working in a professional and structured manner in a commercial environment A demonstrable track record of leading and mentoring individuals within their area of responsibility. A demonstrable track record of managing and delivering large, complex projects or small Programmes within a commercial environment. Experience of leading effective cross-functional teams. Skilled at building relationships with internal and external stakeholders to respond effectively to business opportunities. Client facing, with demonstrable commercial experience. Experience of working with sales and technical resources to capture requirements. Experience in delivering IT transformational projects. Solid understanding of the procurement management, including negotiation, contracting with and management of third parties. We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Consultant in Intensive Care Medicine WSI in Toxicology We are seeking an enthusiastic, innovative and progressive Consultant in Intensive Care Medicine with a specialist interest in Clinical Toxicology to join our "Outstanding" CQC-rated Critical Care team. This is an exciting opportunity to contribute to one of only four specialist inpatient clinical toxicology services in the UK, closely aligned with the National Poisons Information Service (Birmingham Unit). The appointee will primarily work at MMUH but may provide services at other sites. Applicants must be on the GMC Specialist Register or be eligible within six months of the interview date, with broad training and experience in both critical care and clinical toxicology. We welcome candidates with additional clinical or diagnostic skills that will enhance our team. This is a substantive job, with flexibility in job planning, but is 75:25 in favour of ICM. The successful applicant will contribute to both the ICU and the West Midlands Poisons Unit on-call rotas. Closing date: 6th January 2026Interview date: 15th January 2026 (within 10 days of closing date) Main duties of the job The successful candidate will have a senior medical role in our "Outstanding" CQC-rated Critical Care service. You'll contribute to the daily operation of our 24/7 consultant-covered ICU, participating in the non-resident on-call rota. This involves managing critically ill patients, engaging in multidisciplinary teamwork, contributing to quality, safety, and governance through active participation, as well as delivering and supervising educational activities.Alongside, you will provide expert clinical toxicology services as part of one of only four specialist inpatient services in the UK, closely aligned with the Birmingham Unit of the National Poisons Information Service. This includes day and on-call cover for the West Midlands Poisons Unit, active involvement in the day-to-day activities of the clinical toxicology team, and contributing to policy, management, governance, and staff training. About us Sandwell and West Birmingham NHS Trust is an integrated care organisation dedicated to improving lives, fostering education, and pioneering innovation. We employ over 8,000 staff, caring for 530,000 local people across North-West Birmingham and Sandwell. Annually, we welcome nearly 6,000 new babies, handle over 220,000 emergency attendances, and conduct over 44,000 day-case procedures. Our care spans the new Midland Metropolitan University Hospital, City Health Campus, Sandwell Health Campus, and intermediate care hubs. We also host the Birmingham and Midland Eye Centre, Pan-Birmingham Gynaecological Cancer Centre, Sickle Cell and Thalassaemia Centre, and the regional base for the National Poisons Information Service. We boast significant academic departments and deliver integrated community care throughout Sandwell.The strategic objectives cover:1. Our People - to cultivate and sustain happy, productive and engaged staff2. Our Patients - to be outstanding in everything we do3. Our Population - to work seamlessly with our partners to improve lives Job responsibilities This is an exciting opportunity to join Sandwell and West Birmingham NHS Trust as a Consultant in Intensive Care Medicine with a specialist interest in Clinical Toxicology. This new post expands our critical care and emergency services at the Midland Metropolitan University Hospital (MMUH), though you may be asked to provide services at other sites. We particularly welcome candidates with additional clinical or diagnostic skills that will enhance our consultant team.Applicants must be on the GMC Specialist Register or eligible within six months of the interview date, demonstrating broad training and experience in both critical care and clinical toxicology. We seek enthusiastic individuals eager to bring new skills, knowledge, and techniques to our department. We are committed to developing and supporting our consultants, with a strong focus on leadership and management. Our Critical Care service is proudly rated Outstanding by the CQC, and our Clinical Toxicology service is one of only four specialist inpatient services in the UK, closely aligned with the National Poisons Information Service (Birmingham Unit) hosted at SWB.There is some flexibility in job planning, but the role is envisioned as 75% critical care and 25% clinical toxicology. The successful applicant will contribute to the non-resident critical care on-call rota and provide daytime and on-call cover for the West Midlands Poisons Unit. We fully support professional development, allocating up to 2.5 programmed activities for this, in addition to study leave. interest in education, governance, risk management, simulation training, and supervising trainees is highly desirable.Anaesthesia, Critical Care and Pain Management DirectorateYou will join a well-staffed Directorate comprising 46 Consultants, 18 SAS Doctors, 12 ACCPs, 1 APP, and a robust team of resident doctors. We provide comprehensive anaesthetic services, excluding cardiac, neuro, and inpatient vascular, and serve as a tertiary referral centre for ophthalmology and gynaecological oncology, with an excellent reputation for training.Critical CareOur Outstanding rated Critical Care service at MMUH is dynamic and patient-centred, fostering exceptional multidisciplinary teamwork. The new 30-bed unit across three zones features a new ventilator fleet, advanced patient monitoring, dialysis systems, and a comprehensive electronic patient record with bedside device integration. The ICU operates a closed system with a dedicated consultant roster providing 24/7 cover. We aim for a 1 in 16 non-resident on-call frequency. Weekday cover involves two duty consultants (alternating standard or evening shifts) and an additional consultant for outlier support and on-site/off-site on-call. Weekends are covered by two duty consultants until 1400h, then one. Experienced ST/SAS doctors, ACCPs, and resident doctors provide continuous unit coverage. We have a 24-hour outreach service and a developed nursing education program. Regular multidisciplinary team meetings focus on safety, quality, and governance, including ICU Morbidity and Mortality reviews. Our ICU team actively participates in simulation teaching sessions, including a dedicated simulation bed space.Clinical ToxicologyYou will be involved in the day-to-day activities of the clinical toxicology team at MMUH. This includes direct clinical care for patients with acute or chronic poisoning and acute drug/alcohol withdrawal syndromes, with on-call duties for the West Midlands Poisons Unit typically on a no more frequent than 1:6 rota. This involves telephone advice out-of-hours, with occasional in-person attendance for complex cases. Weekend and public holiday on-call duties include face-to-face reviews of toxicology patients on the ward and in-reach reviews across the hospital. You will contribute to policy, management, and governance activities, including staff training, research, and audit.If NPIS-accredited, you will contribute to providing written and verbal clinical toxicological advice to healthcare professionals throughout the UK and to TOXBASE, the online information database of the NPIS. This service is a regional base for the National Poisons Information Service. While the current job plan does not include outpatient sessions, the service offers rapid-access outpatient assessments for drug and alcohol addiction. You will support the Drug and Alcohol Care Team (DACT) in delivering direct clinical care and advising on alcohol and drug-related health issues. Person Specification Other Requirements: Appropriate Immigration Status (where appropriate) An understanding of the current NHS environment, particularly in relation to reforms, initiatives, and issues. Qualifications Full GMC registration & license to practice Eligible to work in the UK MRCP FFICM Postgraduate fellowship in clinical toxicology or evidence of equivalent experience Advanced Training in intensive care medicine Clinical Experience CCT in Intensive Care Medicine Clinical training and experience equivalent to that required for gaining CCT in Clinical Toxicology Ability to take full and independent responsibility for the management of emergencies in Critical care and toxicology. Ability to take full and independent responsibility for the care of patients Demonstrates a clear, logical approach to clinical problems and an appropriate level of clinical knowledge Able to prioritise clinical need Other experience relevant to needs of the department e.g., Training in Transoesophageal Echocardiography Special interests that complement the existing consultants Professional and Multi-disciplinary team working and communication oAbility to work well with colleagues and within a team oGood spoken and written English language skills oCommunicates effectively with patients, relatives, colleagues, nurses, and allied health professionals oInformation technology skills Evidence of ability to work with multi-professional teams and to establish good professional relationships Evidence of patient and colleague feedback Clinical Effectiveness Demonstrates clear understanding of quality improvement and clinical governance within the NHS Experience of conducting clinical audit or QIPs Ability to use the evidence base and clinical audit to support decision-making. Enthusiasm to embrace developments in ICM and parent specialty Evidence of innovative development and implementation of guidance Evidence of involving patients in practice . click apply for full job details
Dec 13, 2025
Full time
Consultant in Intensive Care Medicine WSI in Toxicology We are seeking an enthusiastic, innovative and progressive Consultant in Intensive Care Medicine with a specialist interest in Clinical Toxicology to join our "Outstanding" CQC-rated Critical Care team. This is an exciting opportunity to contribute to one of only four specialist inpatient clinical toxicology services in the UK, closely aligned with the National Poisons Information Service (Birmingham Unit). The appointee will primarily work at MMUH but may provide services at other sites. Applicants must be on the GMC Specialist Register or be eligible within six months of the interview date, with broad training and experience in both critical care and clinical toxicology. We welcome candidates with additional clinical or diagnostic skills that will enhance our team. This is a substantive job, with flexibility in job planning, but is 75:25 in favour of ICM. The successful applicant will contribute to both the ICU and the West Midlands Poisons Unit on-call rotas. Closing date: 6th January 2026Interview date: 15th January 2026 (within 10 days of closing date) Main duties of the job The successful candidate will have a senior medical role in our "Outstanding" CQC-rated Critical Care service. You'll contribute to the daily operation of our 24/7 consultant-covered ICU, participating in the non-resident on-call rota. This involves managing critically ill patients, engaging in multidisciplinary teamwork, contributing to quality, safety, and governance through active participation, as well as delivering and supervising educational activities.Alongside, you will provide expert clinical toxicology services as part of one of only four specialist inpatient services in the UK, closely aligned with the Birmingham Unit of the National Poisons Information Service. This includes day and on-call cover for the West Midlands Poisons Unit, active involvement in the day-to-day activities of the clinical toxicology team, and contributing to policy, management, governance, and staff training. About us Sandwell and West Birmingham NHS Trust is an integrated care organisation dedicated to improving lives, fostering education, and pioneering innovation. We employ over 8,000 staff, caring for 530,000 local people across North-West Birmingham and Sandwell. Annually, we welcome nearly 6,000 new babies, handle over 220,000 emergency attendances, and conduct over 44,000 day-case procedures. Our care spans the new Midland Metropolitan University Hospital, City Health Campus, Sandwell Health Campus, and intermediate care hubs. We also host the Birmingham and Midland Eye Centre, Pan-Birmingham Gynaecological Cancer Centre, Sickle Cell and Thalassaemia Centre, and the regional base for the National Poisons Information Service. We boast significant academic departments and deliver integrated community care throughout Sandwell.The strategic objectives cover:1. Our People - to cultivate and sustain happy, productive and engaged staff2. Our Patients - to be outstanding in everything we do3. Our Population - to work seamlessly with our partners to improve lives Job responsibilities This is an exciting opportunity to join Sandwell and West Birmingham NHS Trust as a Consultant in Intensive Care Medicine with a specialist interest in Clinical Toxicology. This new post expands our critical care and emergency services at the Midland Metropolitan University Hospital (MMUH), though you may be asked to provide services at other sites. We particularly welcome candidates with additional clinical or diagnostic skills that will enhance our consultant team.Applicants must be on the GMC Specialist Register or eligible within six months of the interview date, demonstrating broad training and experience in both critical care and clinical toxicology. We seek enthusiastic individuals eager to bring new skills, knowledge, and techniques to our department. We are committed to developing and supporting our consultants, with a strong focus on leadership and management. Our Critical Care service is proudly rated Outstanding by the CQC, and our Clinical Toxicology service is one of only four specialist inpatient services in the UK, closely aligned with the National Poisons Information Service (Birmingham Unit) hosted at SWB.There is some flexibility in job planning, but the role is envisioned as 75% critical care and 25% clinical toxicology. The successful applicant will contribute to the non-resident critical care on-call rota and provide daytime and on-call cover for the West Midlands Poisons Unit. We fully support professional development, allocating up to 2.5 programmed activities for this, in addition to study leave. interest in education, governance, risk management, simulation training, and supervising trainees is highly desirable.Anaesthesia, Critical Care and Pain Management DirectorateYou will join a well-staffed Directorate comprising 46 Consultants, 18 SAS Doctors, 12 ACCPs, 1 APP, and a robust team of resident doctors. We provide comprehensive anaesthetic services, excluding cardiac, neuro, and inpatient vascular, and serve as a tertiary referral centre for ophthalmology and gynaecological oncology, with an excellent reputation for training.Critical CareOur Outstanding rated Critical Care service at MMUH is dynamic and patient-centred, fostering exceptional multidisciplinary teamwork. The new 30-bed unit across three zones features a new ventilator fleet, advanced patient monitoring, dialysis systems, and a comprehensive electronic patient record with bedside device integration. The ICU operates a closed system with a dedicated consultant roster providing 24/7 cover. We aim for a 1 in 16 non-resident on-call frequency. Weekday cover involves two duty consultants (alternating standard or evening shifts) and an additional consultant for outlier support and on-site/off-site on-call. Weekends are covered by two duty consultants until 1400h, then one. Experienced ST/SAS doctors, ACCPs, and resident doctors provide continuous unit coverage. We have a 24-hour outreach service and a developed nursing education program. Regular multidisciplinary team meetings focus on safety, quality, and governance, including ICU Morbidity and Mortality reviews. Our ICU team actively participates in simulation teaching sessions, including a dedicated simulation bed space.Clinical ToxicologyYou will be involved in the day-to-day activities of the clinical toxicology team at MMUH. This includes direct clinical care for patients with acute or chronic poisoning and acute drug/alcohol withdrawal syndromes, with on-call duties for the West Midlands Poisons Unit typically on a no more frequent than 1:6 rota. This involves telephone advice out-of-hours, with occasional in-person attendance for complex cases. Weekend and public holiday on-call duties include face-to-face reviews of toxicology patients on the ward and in-reach reviews across the hospital. You will contribute to policy, management, and governance activities, including staff training, research, and audit.If NPIS-accredited, you will contribute to providing written and verbal clinical toxicological advice to healthcare professionals throughout the UK and to TOXBASE, the online information database of the NPIS. This service is a regional base for the National Poisons Information Service. While the current job plan does not include outpatient sessions, the service offers rapid-access outpatient assessments for drug and alcohol addiction. You will support the Drug and Alcohol Care Team (DACT) in delivering direct clinical care and advising on alcohol and drug-related health issues. Person Specification Other Requirements: Appropriate Immigration Status (where appropriate) An understanding of the current NHS environment, particularly in relation to reforms, initiatives, and issues. Qualifications Full GMC registration & license to practice Eligible to work in the UK MRCP FFICM Postgraduate fellowship in clinical toxicology or evidence of equivalent experience Advanced Training in intensive care medicine Clinical Experience CCT in Intensive Care Medicine Clinical training and experience equivalent to that required for gaining CCT in Clinical Toxicology Ability to take full and independent responsibility for the management of emergencies in Critical care and toxicology. Ability to take full and independent responsibility for the care of patients Demonstrates a clear, logical approach to clinical problems and an appropriate level of clinical knowledge Able to prioritise clinical need Other experience relevant to needs of the department e.g., Training in Transoesophageal Echocardiography Special interests that complement the existing consultants Professional and Multi-disciplinary team working and communication oAbility to work well with colleagues and within a team oGood spoken and written English language skills oCommunicates effectively with patients, relatives, colleagues, nurses, and allied health professionals oInformation technology skills Evidence of ability to work with multi-professional teams and to establish good professional relationships Evidence of patient and colleague feedback Clinical Effectiveness Demonstrates clear understanding of quality improvement and clinical governance within the NHS Experience of conducting clinical audit or QIPs Ability to use the evidence base and clinical audit to support decision-making. Enthusiasm to embrace developments in ICM and parent specialty Evidence of innovative development and implementation of guidance Evidence of involving patients in practice . click apply for full job details
About the role Role Purpose The Head of Operations (Auto/Secured lending) is responsible for the daily performance, development, and continuous improvement of the frontline teams dedicated to one or more of our existing products, spanning both Customer Service and Financial Support functions. Reporting to the Operations Director, you will lead and coach a team of Team Leads, ensuring their teams deliver exceptional service, maintain high operational efficiency, and are accountable for consistently achieving defined service levels alongside consistently meeting regulatory and customer outcomes, including customers in financial difficulty or vulnerable situations. You will play a pivotal role in translating strategic operational initiatives, including those involving AI and automation, into effective frontline execution. You will be accountable for identifying and implementing data-driven improvements that enhance efficiency, scalability, and customer outcomes within your product remit, fostering a culture of continuous improvement and digital adoption across your teams. Key Responsibilities 1. Team Leadership & Development Lead, coach, and develop a team of Team Leads, enabling them to inspire and manage their frontline agents effectively across both customer service and financial support streams. Foster a high-performance culture of continuous learning, accountability, and problem-solving within the operations teams, ensuring a strong focus on empathetic customer support and compliance. Oversee the performance management for the teams, ensuring consistent achievement of KPIs (e.g., customer satisfaction, quality, compliance, productivity, SLAs). Lead the identification of skill gaps and drive upskilling initiatives within your teams to ensure they are proficient and adaptable to new technologies, particularly automation, AI tools, and enhanced digital workflows, fostering a digitally-savvy workforce.2. Operational Oversight & Performance Manage the day-to-day operations of the customer service and financial support teams, ensuring smooth delivery, effective resource allocation, and adherence to service level agreements. Leverage comprehensive data analysis (KPIs, dashboards, quality scores, customer feedback), including insights derived from AI tools, to identify operational trends, performance gaps, and opportunities for automation or process re-engineering. Formulate and propose data-backed recommendations for continuous improvement and strategic adjustments specific to the product within your remit, aiming for enhanced efficiency and customer experience. Proactively address operational challenges and escalations and implement timely solutions to maintain service quality and efficiency.3. Process Improvement & Product Focus Proactively identify and analyse process pain points within the customer journeys and operational workflows, translating these insights into concrete recommendations for automation, digital enhancements, and intelligent process re-engineering, specifically within your product scope. Oversee and drive the implementation of approved automation, digital enhancements, and re-engineered processes, ensuring they significantly improve customer experience, operational efficiency, and accessibility for your product. Champion and embed these innovative process changes and new technological tools within the frontline teams, ensuring smooth adoption, adherence, and alignment with the overarching operational strategy.4. Risk, Quality & Compliance Ensure that all customer interactions and processes related to your product remit meet regulatory and compliance standards, with particular attention to vulnerable or high-risk cardholders. Promote strong risk awareness and adherence to policies within the teams, supporting the embedding of governance and quality frameworks. Accountable for the development, maintenance, and adherence to robust operational procedures, internal risk controls, and relevant compliance documentation. Act as a key point of contact for compliance issues specific to your product remit, supporting corrective actions as needed.5. Stakeholder Collaboration Collaborate effectively with Product, Technology, Risk, and Compliance teams on initiatives impacting customer journeys and operational processes. Communicate performance updates, risks, and improvement recommendations to the Operations Director and relevant internal stakeholders. Represent the operations teams, advocating for frontline feedback and customer insights to drive positive change.6. Reporting & Insight Contribute to operational reporting by providing comprehensive data and insights specific to your product remit, including performance of new automated processes and AI-driven initiatives, covering KPIs, efficiency, and customer outcomes. Proactively leverage analytical insights to diagnose operational issues, identify emerging operational trends and issues within your product domain, driving the implementation of appropriate tooling and tactical actions, and providing data-driven input for strategic improvements. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products and vulnerable customers. Person Specification Experience & Skills Proven experience managing or supervising multiple teams in a customer-facing or operations environment, ideally within a regulated or tech-enabled financial services context. Demonstrable experience in driving team performance and development, including coaching and mentoring Team Leads or supervisors. Strong analytical skills, with the ability to interpret operational data (KPIs, dashboards, quality scores, customer feedback) to identify trends, diagnose root causes, and propose actionable solutions. Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level. Proven ability to develop, implement, and maintain operational procedures and risk/control documentation. Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level. Strong written and verbal communication skills, with the ability to effectively engage and influence internal stakeholders. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products like cards and vulnerable customers. Experience managing operations related to a specific product (e.g., cards, Loans, Car Finance) is highly desirable.Behaviours & Approach Customer-Focused: Committed to delivering compassionate, fair, and efficient support to all customers, with a particular awareness for vulnerable cardholders. Action-Oriented Problem Solver: Proactive in identifying operational challenges, analysing root causes, and recommending and implementing effective solutions within their remit. Data-Informed: Uses evidence and insights to guide decision-making and team management, proactively seeking opportunities for data-driven recommendations. Enabling Leader: Motivating and supportive of Team Leads and their teams, fostering a collaborative, accountable, and development-oriented environment. Detail-Oriented & Diligent: Ensures accuracy and completeness in operational procedures and compliance documentation. Adaptable & Resilient: Able to thrive in a fast-paced, dynamic environment, balancing competing priorities and adapting to change. Process & Technology Improvement Mindset: A proactive drive to identify and implement innovative solutions, including automation and
Dec 12, 2025
Full time
About the role Role Purpose The Head of Operations (Auto/Secured lending) is responsible for the daily performance, development, and continuous improvement of the frontline teams dedicated to one or more of our existing products, spanning both Customer Service and Financial Support functions. Reporting to the Operations Director, you will lead and coach a team of Team Leads, ensuring their teams deliver exceptional service, maintain high operational efficiency, and are accountable for consistently achieving defined service levels alongside consistently meeting regulatory and customer outcomes, including customers in financial difficulty or vulnerable situations. You will play a pivotal role in translating strategic operational initiatives, including those involving AI and automation, into effective frontline execution. You will be accountable for identifying and implementing data-driven improvements that enhance efficiency, scalability, and customer outcomes within your product remit, fostering a culture of continuous improvement and digital adoption across your teams. Key Responsibilities 1. Team Leadership & Development Lead, coach, and develop a team of Team Leads, enabling them to inspire and manage their frontline agents effectively across both customer service and financial support streams. Foster a high-performance culture of continuous learning, accountability, and problem-solving within the operations teams, ensuring a strong focus on empathetic customer support and compliance. Oversee the performance management for the teams, ensuring consistent achievement of KPIs (e.g., customer satisfaction, quality, compliance, productivity, SLAs). Lead the identification of skill gaps and drive upskilling initiatives within your teams to ensure they are proficient and adaptable to new technologies, particularly automation, AI tools, and enhanced digital workflows, fostering a digitally-savvy workforce.2. Operational Oversight & Performance Manage the day-to-day operations of the customer service and financial support teams, ensuring smooth delivery, effective resource allocation, and adherence to service level agreements. Leverage comprehensive data analysis (KPIs, dashboards, quality scores, customer feedback), including insights derived from AI tools, to identify operational trends, performance gaps, and opportunities for automation or process re-engineering. Formulate and propose data-backed recommendations for continuous improvement and strategic adjustments specific to the product within your remit, aiming for enhanced efficiency and customer experience. Proactively address operational challenges and escalations and implement timely solutions to maintain service quality and efficiency.3. Process Improvement & Product Focus Proactively identify and analyse process pain points within the customer journeys and operational workflows, translating these insights into concrete recommendations for automation, digital enhancements, and intelligent process re-engineering, specifically within your product scope. Oversee and drive the implementation of approved automation, digital enhancements, and re-engineered processes, ensuring they significantly improve customer experience, operational efficiency, and accessibility for your product. Champion and embed these innovative process changes and new technological tools within the frontline teams, ensuring smooth adoption, adherence, and alignment with the overarching operational strategy.4. Risk, Quality & Compliance Ensure that all customer interactions and processes related to your product remit meet regulatory and compliance standards, with particular attention to vulnerable or high-risk cardholders. Promote strong risk awareness and adherence to policies within the teams, supporting the embedding of governance and quality frameworks. Accountable for the development, maintenance, and adherence to robust operational procedures, internal risk controls, and relevant compliance documentation. Act as a key point of contact for compliance issues specific to your product remit, supporting corrective actions as needed.5. Stakeholder Collaboration Collaborate effectively with Product, Technology, Risk, and Compliance teams on initiatives impacting customer journeys and operational processes. Communicate performance updates, risks, and improvement recommendations to the Operations Director and relevant internal stakeholders. Represent the operations teams, advocating for frontline feedback and customer insights to drive positive change.6. Reporting & Insight Contribute to operational reporting by providing comprehensive data and insights specific to your product remit, including performance of new automated processes and AI-driven initiatives, covering KPIs, efficiency, and customer outcomes. Proactively leverage analytical insights to diagnose operational issues, identify emerging operational trends and issues within your product domain, driving the implementation of appropriate tooling and tactical actions, and providing data-driven input for strategic improvements. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products and vulnerable customers. Person Specification Experience & Skills Proven experience managing or supervising multiple teams in a customer-facing or operations environment, ideally within a regulated or tech-enabled financial services context. Demonstrable experience in driving team performance and development, including coaching and mentoring Team Leads or supervisors. Strong analytical skills, with the ability to interpret operational data (KPIs, dashboards, quality scores, customer feedback) to identify trends, diagnose root causes, and propose actionable solutions. Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level. Proven ability to develop, implement, and maintain operational procedures and risk/control documentation. Demonstrable experience in identifying, evaluating, and successfully implementing process improvements, with a strong focus on leveraging automation, digital enhancements, and AI tools to drive efficiency and enhance customer outcomes at an operational management level. Strong written and verbal communication skills, with the ability to effectively engage and influence internal stakeholders. Understanding of compliance, risk management, and regulatory requirements, particularly relevant to financial products like cards and vulnerable customers. Experience managing operations related to a specific product (e.g., cards, Loans, Car Finance) is highly desirable.Behaviours & Approach Customer-Focused: Committed to delivering compassionate, fair, and efficient support to all customers, with a particular awareness for vulnerable cardholders. Action-Oriented Problem Solver: Proactive in identifying operational challenges, analysing root causes, and recommending and implementing effective solutions within their remit. Data-Informed: Uses evidence and insights to guide decision-making and team management, proactively seeking opportunities for data-driven recommendations. Enabling Leader: Motivating and supportive of Team Leads and their teams, fostering a collaborative, accountable, and development-oriented environment. Detail-Oriented & Diligent: Ensures accuracy and completeness in operational procedures and compliance documentation. Adaptable & Resilient: Able to thrive in a fast-paced, dynamic environment, balancing competing priorities and adapting to change. Process & Technology Improvement Mindset: A proactive drive to identify and implement innovative solutions, including automation and
Associate Director - Exchange and Clearing Broker Manager Overview Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. About the Team The Trading Facilities CCP Management (TFCM) team has been created to recognize the interconnected nature of the execution and clearing landscape across all asset classes. The purpose of this centralised team is to provide consistent global oversight and governance across all intermediaries related to trade execution and clearing, encompassing Trading Facilities (Brokers, Trade Venues, Exchanges), Clearing Brokers and Central Counterparties (CCPs). The team provides a holistic view of the risks towards these critical intermediaries, whilst optimising the business operating model. Role Purpose The primary purpose of this role is to act as the global lead for Clearing Broker risk oversight and governance. The main focus is assisting the Head of TFCM in managing Clearing Brokers, developing a global framework for exchanges and enhancing the continuous monitoring process. Why HSBC? As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Conduct regular due diligence reviews of all Clearing Brokers that are used to access CCPs, including documentation review and peer comparisons and follow up with Clearing Brokers regarding the findings and conclusions of due diligence reviews; document actions taken and follow up requirements. Create an approved benchmarking process, ensuring due diligence reviews are consistent and provide key inputs to individual credit assessments for Clearing Brokers, including credit limit proposals, based on due diligence results and risk appetite. Enhance Clearing Broker governance, feeding into the Global Clearing Steering Committee and build a centralised exchange oversight model including commercial strategy. Enhance exchange governance, feeding into the Global Trading Facilities Forum whilst developing an operating model and workflow from initial assessment to informing business of the required changes. Create dashboards to help support tracking of MI through metrics such as KPI/KRIs and be the interface with Business Heads and COOs across all asset classes globally to understand trade execution arrangements. To be successful in this role you should meet the following requirements: Strong understanding of risk management principles, regulatory requirements and industry standards within global markets with excellent governance and oversight skills and experience developing and implementing policies and procedures. In-depth understanding of global markets products such as equities/derivatives, and/or FX in addition to a background in 1st/2nd line risk management is paramount. Knowledge of Central Counterparties and the centrally cleared financial market in addition to an understanding of exchange operations and knowledge of trade execution and market microstructure is highly advantageous. Strong interpersonal skills and the ability to work well within a small team, with excellent communication skills, both verbal and written, are essential, as is the ability to confidently deal with senior individuals and translate complex information into simple terms. Sound analytical skills are essential, coupled with the ability to demonstrate forward thinking and the confidence to use strong judgmental skills to identify and resolve problems whilst maintaining budgets, time scales and quality of output. This role is based in London. Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk. Recruitment Helpdesk Email: Telephone:
Dec 12, 2025
Full time
Associate Director - Exchange and Clearing Broker Manager Overview Some careers shine brighter than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. About the Team The Trading Facilities CCP Management (TFCM) team has been created to recognize the interconnected nature of the execution and clearing landscape across all asset classes. The purpose of this centralised team is to provide consistent global oversight and governance across all intermediaries related to trade execution and clearing, encompassing Trading Facilities (Brokers, Trade Venues, Exchanges), Clearing Brokers and Central Counterparties (CCPs). The team provides a holistic view of the risks towards these critical intermediaries, whilst optimising the business operating model. Role Purpose The primary purpose of this role is to act as the global lead for Clearing Broker risk oversight and governance. The main focus is assisting the Head of TFCM in managing Clearing Brokers, developing a global framework for exchanges and enhancing the continuous monitoring process. Why HSBC? As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: Conduct regular due diligence reviews of all Clearing Brokers that are used to access CCPs, including documentation review and peer comparisons and follow up with Clearing Brokers regarding the findings and conclusions of due diligence reviews; document actions taken and follow up requirements. Create an approved benchmarking process, ensuring due diligence reviews are consistent and provide key inputs to individual credit assessments for Clearing Brokers, including credit limit proposals, based on due diligence results and risk appetite. Enhance Clearing Broker governance, feeding into the Global Clearing Steering Committee and build a centralised exchange oversight model including commercial strategy. Enhance exchange governance, feeding into the Global Trading Facilities Forum whilst developing an operating model and workflow from initial assessment to informing business of the required changes. Create dashboards to help support tracking of MI through metrics such as KPI/KRIs and be the interface with Business Heads and COOs across all asset classes globally to understand trade execution arrangements. To be successful in this role you should meet the following requirements: Strong understanding of risk management principles, regulatory requirements and industry standards within global markets with excellent governance and oversight skills and experience developing and implementing policies and procedures. In-depth understanding of global markets products such as equities/derivatives, and/or FX in addition to a background in 1st/2nd line risk management is paramount. Knowledge of Central Counterparties and the centrally cleared financial market in addition to an understanding of exchange operations and knowledge of trade execution and market microstructure is highly advantageous. Strong interpersonal skills and the ability to work well within a small team, with excellent communication skills, both verbal and written, are essential, as is the ability to confidently deal with senior individuals and translate complex information into simple terms. Sound analytical skills are essential, coupled with the ability to demonstrate forward thinking and the confidence to use strong judgmental skills to identify and resolve problems whilst maintaining budgets, time scales and quality of output. This role is based in London. Opening up a world of opportunity Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk. Recruitment Helpdesk Email: Telephone:
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Opportunity Do you want to play a key role in shaping enterprise scale transformation helping clients define the right strategy, design target operating models, and build robust business cases that unlock change? As a Senior Consultant, you'll lead on critical deliverables within transformation programmes, working alongside managers and directors to turn strategy into action. You'll translate strategic ambitions and problem statements into actionable plans and contribute to clear roadmaps for success. About Transformation Design Management Transformation Design Management (TDM) architect the blueprint and overall structure of what needs to change based on the strategic outcome and direction set out, and design how the transformation will be delivered and experienced by all stakeholders. We do this by turning strategic intent into actionable, funded change. We translate strategy into measurable outcomes and credible plans, designing target operating models that align goals and KPIs with processes, roles, technology, data, and controls. We build investor grade business cases and budgets, covering strategic rationale, investment appraisal, and funding models. We establish and mobilise the Transformation Management Office (TMO) with governance to steer decisions. We lead transformation programmes end to end, managing risks, decisions, and benefits realisation. Your Key Responsibilities Operating Model Design - Support design of TOM components (processes, roles, governance, tech/data); produce artefacts and analysis under manager guidance. Business Case Development - Contribute to business case inputs (costs, benefits, options analysis); prepare supporting models and documentation. Programme Mobilisation - Assist in setting up TMO/PMO structures, governance packs, and reporting templates. Benefits Tracking - Help define benefits logic and KPIs; maintain tracking dashboards and reports. Stakeholder Engagement - Coordinate workshops, prepare materials, and manage day to day client interactions. Risk & Assurance - Maintain RAID logs and support quality reviews. Team Contribution - Deliver high quality outputs, coach junior colleagues, and actively participate in practice development. Skills and attributes for success Ability to design and document TOM elements and link them to strategic objectives. Strong analytical and financial skills; comfortable with modelling and data interpretation. Familiarity with programme governance and delivery disciplines. Excellent communication and facilitation skills; confident preparing and presenting to stakeholders. Problem solving mindset with attention to detail and quality. To qualify for the role, you must have Proven experience in industry and consulting, driving complex business transformation initiatives Over 3 years of experience in programme delivery and transformation design roles, ensuring successful outcomes Exposure to operating model design and business case development. Ability to produce clear plans, reports, and presentations. Degree (or equivalent experience) and strong written/spoken English. Ideally, you'll also have Sector experience in Technology, Media & Telecoms, Consumer Products & Retail, Industrial Products, Energy & Resources, or Life Sciences. Progress toward professional qualifications (e.g., PRINCE2, APM, MSP, MoP, Lean Six Sigma, ITIL, ISEB/BCS Business Analysis). Awareness of benefits realisation frameworks and value tracking. Additional Information - Transformation Delivery Overview TDM sits within Business Transformation, working end to end from shaping to execution alongside colleagues in Agile Delivery, Technology Consulting, and Strategy & Transactions. We build and orchestrate enterprise transformation programmes with Transformation Realised as the core delivery methodology. What we offer You'll have the chance to build a career as unique as you are, with the scale, support, and inclusive culture to become the best version of yourself. We provide continuous learning, flexibility, and coaching to help you grow, along with a competitive rewards package. EY Building a better working world
Dec 12, 2025
Full time
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Opportunity Do you want to play a key role in shaping enterprise scale transformation helping clients define the right strategy, design target operating models, and build robust business cases that unlock change? As a Senior Consultant, you'll lead on critical deliverables within transformation programmes, working alongside managers and directors to turn strategy into action. You'll translate strategic ambitions and problem statements into actionable plans and contribute to clear roadmaps for success. About Transformation Design Management Transformation Design Management (TDM) architect the blueprint and overall structure of what needs to change based on the strategic outcome and direction set out, and design how the transformation will be delivered and experienced by all stakeholders. We do this by turning strategic intent into actionable, funded change. We translate strategy into measurable outcomes and credible plans, designing target operating models that align goals and KPIs with processes, roles, technology, data, and controls. We build investor grade business cases and budgets, covering strategic rationale, investment appraisal, and funding models. We establish and mobilise the Transformation Management Office (TMO) with governance to steer decisions. We lead transformation programmes end to end, managing risks, decisions, and benefits realisation. Your Key Responsibilities Operating Model Design - Support design of TOM components (processes, roles, governance, tech/data); produce artefacts and analysis under manager guidance. Business Case Development - Contribute to business case inputs (costs, benefits, options analysis); prepare supporting models and documentation. Programme Mobilisation - Assist in setting up TMO/PMO structures, governance packs, and reporting templates. Benefits Tracking - Help define benefits logic and KPIs; maintain tracking dashboards and reports. Stakeholder Engagement - Coordinate workshops, prepare materials, and manage day to day client interactions. Risk & Assurance - Maintain RAID logs and support quality reviews. Team Contribution - Deliver high quality outputs, coach junior colleagues, and actively participate in practice development. Skills and attributes for success Ability to design and document TOM elements and link them to strategic objectives. Strong analytical and financial skills; comfortable with modelling and data interpretation. Familiarity with programme governance and delivery disciplines. Excellent communication and facilitation skills; confident preparing and presenting to stakeholders. Problem solving mindset with attention to detail and quality. To qualify for the role, you must have Proven experience in industry and consulting, driving complex business transformation initiatives Over 3 years of experience in programme delivery and transformation design roles, ensuring successful outcomes Exposure to operating model design and business case development. Ability to produce clear plans, reports, and presentations. Degree (or equivalent experience) and strong written/spoken English. Ideally, you'll also have Sector experience in Technology, Media & Telecoms, Consumer Products & Retail, Industrial Products, Energy & Resources, or Life Sciences. Progress toward professional qualifications (e.g., PRINCE2, APM, MSP, MoP, Lean Six Sigma, ITIL, ISEB/BCS Business Analysis). Awareness of benefits realisation frameworks and value tracking. Additional Information - Transformation Delivery Overview TDM sits within Business Transformation, working end to end from shaping to execution alongside colleagues in Agile Delivery, Technology Consulting, and Strategy & Transactions. We build and orchestrate enterprise transformation programmes with Transformation Realised as the core delivery methodology. What we offer You'll have the chance to build a career as unique as you are, with the scale, support, and inclusive culture to become the best version of yourself. We provide continuous learning, flexibility, and coaching to help you grow, along with a competitive rewards package. EY Building a better working world
About Freetrade Freetrade's mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings. We're changing that. We're building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you're driven by solving complex problems and building innovative products, you'll fit right in. 2025 is a big year for us. In January, we announced a game changing deal to become part of the IG Group. We'll continue to operate as an independent business while gaining access to the resources and support of an established leader in the space. This year, we're accelerating our roadmap and taking our products to the next level. We're building new features like mutual funds, bonds, and family investment tools. We're also exploring how we can leverage AI to deliver an even better experience for our customers. The Role As our Chief Financial Officer, you will be a strategic and operational leader responsible for shaping Freetrade's financial strategy to ensure sustainable growth, profitability, and operational excellence. This is a hands-on role where you will balance strategic leadership with the need to drive day-to-day financial execution. You will shape the financial model for our business and be responsible for establishing and scaling an organisation of finance business partners who work directly with product, marketing, people, and operations to fuel our mission. This is a senior executive role that requires strong commercial acumen, deep product understanding, and the ability to translate financial insights into strategic advantage. Key Responsibilities Leadership & Strategy Lead and inspire the Finance team and the broader organisation, building an inclusive, high-performing function. Develop and execute a comprehensive financial strategy aligned with Freetrade's growth ambitions. Partner closely with the CEO and executive team to shape company direction, with a strong focus on commercial outcomes and shareholder value. Commercial & Product Finance Work as a key commercial partner for the business, ensuring decisions are grounded in strong financial insight and clear commercial thinking. Partner with the CTO and CMO to evaluate, prioritise, and measure the impact of new features and initiatives. Build pricing and monetisation strategies that balance customer value with sustainable economics. Stakeholder Management Serve as the primary finance liaison with Freetrade's Board, the Freetrade Audit & Risk Committee, and our regulator, the FCA. Effectively manage our shareholder relationship with the IG Group, interlocking on key areas such as budget, reporting, and strategy. Leverage and collaborate with IG Group resources, including tax, treasury, and internal audit, to ensure financial efficiency and compliance. Finance Business Partnering Establish and scale a team of finance business partners who support all strategic areas of the business, embedding finance into product, marketing, people, and operations. Drive a culture of collaboration, ensuring that financial insights are accessible, actionable, and drive performance. Equip teams with tools and frameworks to make faster, smarter, more data-informed decisions. Operational & Financial Excellence Own all aspects of financial planning, forecasting, and reporting. Partner with the Data team to ensure financial and operational metrics are tracked, analysed, and reported effectively. Ensure KPIs are monitored to understand the health of the business and opportunities, and report progress to the executive team and board. Ensure governance, compliance, and controls while enabling agility and speed. Team Development Build, mentor, and scale a high-performing finance team. Foster a culture of accountability, innovation, and commercial thinking. Invest in talent development and create clear growth opportunities within the Finance function. Requirements A strategic leader with strong academic or professional foundations and the ability to drive meaningful change. MBA or equivalent is a plus. Proven experience as a senior finance leader, preferably as a Director or VP of Finance in a fast-paced, product-led organisation (fintech or consumer technology is a strong plus) and are ready to step up into a CFO role. Strong commercial mindset with experience supporting sustainable growth. Experience in or a keen interest in building and scaling finance business partnering within an organisation. Strong product orientation, with an ability to evaluate and influence product and pricing strategy. Deep expertise in financial planning, reporting, and analytics, with the ability to translate complexity into clear insights. Proven ability to lead, mentor, and grow teams. Excellent communication and stakeholder management skills. Entrepreneurial mindset with a passion for driving impact and delivering results. What we don't require We don't require extensive industry experience in financial services or brokerage, although experience or a deep interest in investing are a strong plus. We can teach and onboard the right candidate who is willing to learn our industry. Domain knowledge: We prefer someone who can lead strategy, deliver results by building the right level of partnership, processes, and more, leaning on the expertise of subject matter experts where needed. Benefits Freetrade is the place to accelerate your career. Our benefits package and ways of working are designed to attract and retain the most talented people who are dedicated to making an impact at Freetrade. Why join us This is an opportunity to join a successful fintech company in a senior leadership role that rarely opens up. You'll have the opportunity to make a real impact on the future of financial services. You'll be part of Freetrade's executive team. Hybrid working culture We're operating in a hybrid model: 3-days in-office / 2-days from home. We believe great collaboration happens in person and our beautiful offices in central London and Budapest are designed to bring people together. Office days: Monday, Tuesday, Thursday Work from home days: Wednesday, Friday This setup helps us stay connected, collaborate more effectively, and keep building a culture where we all do our best work together, including dedicated days for focus work. Flexibility for those who need it: We have a hybrid working model, but life happens. If you need flexibility let's talk about it, whether you're a parent or have other care responsibilities. Values At Freetrade we live and breathe our values: Honesty, Focus and Grit. Expect to be asked about these in your interview! Benefits In London: Competitive salary - carefully benchmarked. Bonus Scheme - join us and share in our growth. Bonuses are linked to both company success and your individual impact. First payouts: July 2026 Holidays - 25 days plus UK public holidays. Your birthday off, plus one extra day for every year at Freetrade. Enhanced pension - We'll match your contributions up to 5%. Group Life Insurance - Protect your loved ones with coverage at 5x your salary, ensuring financial security in any circumstance. Private Health Insurance - Which includes access to high quality medical care, mental health support, dental and vision plans, Wellness programs and preventative care initiatives are also provided to ensure the wellbeing of your entire family. Income Protection Cover - Safeguard your income with comprehensive coverage, ensuring financial stability in the event of illness or injury. Enhanced parental leave - Time off when it matters most. Flexibility for those who need it - We're office-first, but life happens. Whether you're a parent or have care responsibilities, we focus on output and trust you to manage your time. Learning & Development - We fund industry qualifications so you can grow as a financial services professional. Cycle to Work scheme - Get a high quality bike and gear through our salary sacrifice scheme, spreading the cost with tax free monthly installments. Paid Sick Leave - Receive 10 days of fully paid sick leave each calendar year. Following the completion of our acquisition by IG Group, you can expect our benefits package to further improve as we align with the broader offerings available across the group. We are an Equal Opportunity employer committed to a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability - we want to hear from you. To find out more about how we look after your personal data when you apply for a job with us, please see our Recruitment Privacy Policy here. Please note we are not accepting agency CVs.
Dec 12, 2025
Full time
About Freetrade Freetrade's mission is to become the default place to invest. Investing has been too complicated and expensive for too long, keeping millions from making the most of their savings. We're changing that. We're building our team and looking for people who are excited to reshape how our customers invest and grow their wealth. If you're driven by solving complex problems and building innovative products, you'll fit right in. 2025 is a big year for us. In January, we announced a game changing deal to become part of the IG Group. We'll continue to operate as an independent business while gaining access to the resources and support of an established leader in the space. This year, we're accelerating our roadmap and taking our products to the next level. We're building new features like mutual funds, bonds, and family investment tools. We're also exploring how we can leverage AI to deliver an even better experience for our customers. The Role As our Chief Financial Officer, you will be a strategic and operational leader responsible for shaping Freetrade's financial strategy to ensure sustainable growth, profitability, and operational excellence. This is a hands-on role where you will balance strategic leadership with the need to drive day-to-day financial execution. You will shape the financial model for our business and be responsible for establishing and scaling an organisation of finance business partners who work directly with product, marketing, people, and operations to fuel our mission. This is a senior executive role that requires strong commercial acumen, deep product understanding, and the ability to translate financial insights into strategic advantage. Key Responsibilities Leadership & Strategy Lead and inspire the Finance team and the broader organisation, building an inclusive, high-performing function. Develop and execute a comprehensive financial strategy aligned with Freetrade's growth ambitions. Partner closely with the CEO and executive team to shape company direction, with a strong focus on commercial outcomes and shareholder value. Commercial & Product Finance Work as a key commercial partner for the business, ensuring decisions are grounded in strong financial insight and clear commercial thinking. Partner with the CTO and CMO to evaluate, prioritise, and measure the impact of new features and initiatives. Build pricing and monetisation strategies that balance customer value with sustainable economics. Stakeholder Management Serve as the primary finance liaison with Freetrade's Board, the Freetrade Audit & Risk Committee, and our regulator, the FCA. Effectively manage our shareholder relationship with the IG Group, interlocking on key areas such as budget, reporting, and strategy. Leverage and collaborate with IG Group resources, including tax, treasury, and internal audit, to ensure financial efficiency and compliance. Finance Business Partnering Establish and scale a team of finance business partners who support all strategic areas of the business, embedding finance into product, marketing, people, and operations. Drive a culture of collaboration, ensuring that financial insights are accessible, actionable, and drive performance. Equip teams with tools and frameworks to make faster, smarter, more data-informed decisions. Operational & Financial Excellence Own all aspects of financial planning, forecasting, and reporting. Partner with the Data team to ensure financial and operational metrics are tracked, analysed, and reported effectively. Ensure KPIs are monitored to understand the health of the business and opportunities, and report progress to the executive team and board. Ensure governance, compliance, and controls while enabling agility and speed. Team Development Build, mentor, and scale a high-performing finance team. Foster a culture of accountability, innovation, and commercial thinking. Invest in talent development and create clear growth opportunities within the Finance function. Requirements A strategic leader with strong academic or professional foundations and the ability to drive meaningful change. MBA or equivalent is a plus. Proven experience as a senior finance leader, preferably as a Director or VP of Finance in a fast-paced, product-led organisation (fintech or consumer technology is a strong plus) and are ready to step up into a CFO role. Strong commercial mindset with experience supporting sustainable growth. Experience in or a keen interest in building and scaling finance business partnering within an organisation. Strong product orientation, with an ability to evaluate and influence product and pricing strategy. Deep expertise in financial planning, reporting, and analytics, with the ability to translate complexity into clear insights. Proven ability to lead, mentor, and grow teams. Excellent communication and stakeholder management skills. Entrepreneurial mindset with a passion for driving impact and delivering results. What we don't require We don't require extensive industry experience in financial services or brokerage, although experience or a deep interest in investing are a strong plus. We can teach and onboard the right candidate who is willing to learn our industry. Domain knowledge: We prefer someone who can lead strategy, deliver results by building the right level of partnership, processes, and more, leaning on the expertise of subject matter experts where needed. Benefits Freetrade is the place to accelerate your career. Our benefits package and ways of working are designed to attract and retain the most talented people who are dedicated to making an impact at Freetrade. Why join us This is an opportunity to join a successful fintech company in a senior leadership role that rarely opens up. You'll have the opportunity to make a real impact on the future of financial services. You'll be part of Freetrade's executive team. Hybrid working culture We're operating in a hybrid model: 3-days in-office / 2-days from home. We believe great collaboration happens in person and our beautiful offices in central London and Budapest are designed to bring people together. Office days: Monday, Tuesday, Thursday Work from home days: Wednesday, Friday This setup helps us stay connected, collaborate more effectively, and keep building a culture where we all do our best work together, including dedicated days for focus work. Flexibility for those who need it: We have a hybrid working model, but life happens. If you need flexibility let's talk about it, whether you're a parent or have other care responsibilities. Values At Freetrade we live and breathe our values: Honesty, Focus and Grit. Expect to be asked about these in your interview! Benefits In London: Competitive salary - carefully benchmarked. Bonus Scheme - join us and share in our growth. Bonuses are linked to both company success and your individual impact. First payouts: July 2026 Holidays - 25 days plus UK public holidays. Your birthday off, plus one extra day for every year at Freetrade. Enhanced pension - We'll match your contributions up to 5%. Group Life Insurance - Protect your loved ones with coverage at 5x your salary, ensuring financial security in any circumstance. Private Health Insurance - Which includes access to high quality medical care, mental health support, dental and vision plans, Wellness programs and preventative care initiatives are also provided to ensure the wellbeing of your entire family. Income Protection Cover - Safeguard your income with comprehensive coverage, ensuring financial stability in the event of illness or injury. Enhanced parental leave - Time off when it matters most. Flexibility for those who need it - We're office-first, but life happens. Whether you're a parent or have care responsibilities, we focus on output and trust you to manage your time. Learning & Development - We fund industry qualifications so you can grow as a financial services professional. Cycle to Work scheme - Get a high quality bike and gear through our salary sacrifice scheme, spreading the cost with tax free monthly installments. Paid Sick Leave - Receive 10 days of fully paid sick leave each calendar year. Following the completion of our acquisition by IG Group, you can expect our benefits package to further improve as we align with the broader offerings available across the group. We are an Equal Opportunity employer committed to a diverse and representative team. Whatever your race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability - we want to hear from you. To find out more about how we look after your personal data when you apply for a job with us, please see our Recruitment Privacy Policy here. Please note we are not accepting agency CVs.
Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. Overview Role overview: Reporting to the Group Company Secretary, we are seeking a Director of Governance - UK Bank to lead a dedicated team responsible for the effective operation of the Starling Bank Limited board and executive risk committee framework. This role ensures compliance with PRA and FCA requirements and promotes high standards of corporate governance. You will be passionate about corporate governance, continuously seeking improvement, and thrive in a dynamic and fast-paced environment. This is a senior position working closely with board members and senior leadership. You will lead by example and demonstrate an unwavering commitment to excellence. As a skilled communicator, you will play a critical role in shaping and executing the Bank's corporate governance strategy, also supporting the broader Group Company Secretariat strategy. Strong regulated financial services and/or banking experience is essential. Key Responsibilities Leading and developing a high-performance corporate governance team of four, with one direct report (Senior Assistant Company Secretary - UK Bank). Working with the Group Company Secretary and Deputy Company Secretary to provide high-quality company secretariat support to the Starling Bank Board. Leading company secretariat support for the Starling Bank Board Risk Committee, preparing agendas, collating, reviewing and distributing papers, preparing high-quality minutes, and maintaining timely information flows with senior management. Supporting annual effectiveness reviews of board and executive level risk committees, ensuring continuous improvement in governance standards. Monitoring and advising on corporate governance trends, emerging regulatory developments and industry best practice. Contributing to the production of the Group Annual Report and Accounts from a Bank perspective. Qualifications A qualified chartered secretary (ACG, FCG or equivalent) with proven senior level governance experience. Minimum 5 years' experience in regulated financial services. UK banking experience is preferred but not essential. Experience Deep knowledge of UK corporate governance standards, company law and UK regulatory frameworks (FCA, PRA, SMCR etc). Proven track record of engaging with board members and senior executives in a strategic governance role, designing and refining corporate governance processes, and maintaining their alignment to strategy and business operating models. Strong leadership skills with experience in building and managing governance teams. Excellent minute-taking skills with the ability to write clear, accurate and concise minutes in short order, balancing different stakeholder perspectives. Exceptional communication, influencing, and stakeholder management skills with the ability to operate at the highest levels of an organisation. Proven ability to work in a fast paced or high growth environment. Skills and Competencies Strong organisational skills, with the ability to manage multiple priorities and deadlines. Excellent attention to detail, with an unwavering commitment to accuracy and maintaining high standards of record-keeping. Sound judgement and discretion in handling sensitive and confidential information. Key Behaviours Proactive and solution-oriented, with a focus on continuous improvement. Collaborative, able to build strong relationships across diverse teams. Resilient and adaptable to changing priorities and regulatory environments. Comfortable working in a small team where the focus is on delivery and execution excellence. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
Dec 12, 2025
Full time
Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. Overview Role overview: Reporting to the Group Company Secretary, we are seeking a Director of Governance - UK Bank to lead a dedicated team responsible for the effective operation of the Starling Bank Limited board and executive risk committee framework. This role ensures compliance with PRA and FCA requirements and promotes high standards of corporate governance. You will be passionate about corporate governance, continuously seeking improvement, and thrive in a dynamic and fast-paced environment. This is a senior position working closely with board members and senior leadership. You will lead by example and demonstrate an unwavering commitment to excellence. As a skilled communicator, you will play a critical role in shaping and executing the Bank's corporate governance strategy, also supporting the broader Group Company Secretariat strategy. Strong regulated financial services and/or banking experience is essential. Key Responsibilities Leading and developing a high-performance corporate governance team of four, with one direct report (Senior Assistant Company Secretary - UK Bank). Working with the Group Company Secretary and Deputy Company Secretary to provide high-quality company secretariat support to the Starling Bank Board. Leading company secretariat support for the Starling Bank Board Risk Committee, preparing agendas, collating, reviewing and distributing papers, preparing high-quality minutes, and maintaining timely information flows with senior management. Supporting annual effectiveness reviews of board and executive level risk committees, ensuring continuous improvement in governance standards. Monitoring and advising on corporate governance trends, emerging regulatory developments and industry best practice. Contributing to the production of the Group Annual Report and Accounts from a Bank perspective. Qualifications A qualified chartered secretary (ACG, FCG or equivalent) with proven senior level governance experience. Minimum 5 years' experience in regulated financial services. UK banking experience is preferred but not essential. Experience Deep knowledge of UK corporate governance standards, company law and UK regulatory frameworks (FCA, PRA, SMCR etc). Proven track record of engaging with board members and senior executives in a strategic governance role, designing and refining corporate governance processes, and maintaining their alignment to strategy and business operating models. Strong leadership skills with experience in building and managing governance teams. Excellent minute-taking skills with the ability to write clear, accurate and concise minutes in short order, balancing different stakeholder perspectives. Exceptional communication, influencing, and stakeholder management skills with the ability to operate at the highest levels of an organisation. Proven ability to work in a fast paced or high growth environment. Skills and Competencies Strong organisational skills, with the ability to manage multiple priorities and deadlines. Excellent attention to detail, with an unwavering commitment to accuracy and maintaining high standards of record-keeping. Sound judgement and discretion in handling sensitive and confidential information. Key Behaviours Proactive and solution-oriented, with a focus on continuous improvement. Collaborative, able to build strong relationships across diverse teams. Resilient and adaptable to changing priorities and regulatory environments. Comfortable working in a small team where the focus is on delivery and execution excellence. Benefits 25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships About Us You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway. We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems. Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. By submitting your application, you agree that Starling Bank may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
