Overview Full job description Discover. A brighter future. Come build your future, while being the reason millions of people find a brighter financial future with MFG Technology. Job Description: Be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both.Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. Senior Associate Infrastructure Engineers at MFG are focused on delivering a variety of user stories, recognizing technology patterns and collaborating on potential approaches. The Senior Associate role accelerates technical knowledge by working with and learning from engineering teammates. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. On an Agile infrastructure team, you are responsible for all aspects of the software development lifecycle for end user client devices (PC, Mac, Virtual Machines, Mobile). Core competencies include but are not limited to: Windows Build/Image Management, Apple Mac Build/Image Management, Virtual Desktop Infrastructure, Software Deployment, PowerShell scripting/automation. Works independently as well as part of a tight-knit team, provides forward thinking solutions that drive both infrastructure and business solutions in a highly available and highly regulated environment. Interfaces with Solution Architects and other corresponding teams (network, security, app/dev, hardware) on feature enrichment or problem solving of issues relating to the full system architecture stack. Responsibilities Executes increasing variety of user stories with different contexts across the different stages of the product lifecycle Uses automation, system tools, open-source solutions, observability and 'security first' principles in daily work Contributes to team agile ceremonies, leads demos and presentations, helps new engineers learn established norms Comfortably implements solutions using automation, observability and security principles Engages in adoption of new technology Continues professional education; learns key product capabilities and has desire to learn higher levels of craftsmanship in day-to-day engineering tasks Will be part of a 24x7 on call rotation Minimum Qualifications At a minimum,here'swhat we need from you: Bachelors - Computer Science or related 1+ Years - (Software) Engineering, DevOps or related Internal applicants only: technical proficiency rating of advanced beginner on the Dreyfus engineering scale Preferred Qualifications Bonus Points If You Have: 4+ Years Experience working/supporting a MS Windows environment (Client, Server, or both) using innovative and automated solutions. Knowledge of related infrastructure technologies and landscape (hardware, software, network, security, etc.) Working knowledge of Microsoft Intune/Endpoint Manager with experience managing it in a large enterprise. Demonstrated incident, problem and escalation management for own area of responsibility with a strong customer focus. Familiarity with compliance standards such as PCI-DSS is preferred Presentation and communication skills and the capability to address and interact with individuals or groups at varying levels of the organization. Familiar with Agile methodologies a plus Must be well organized, self-motivated, and able to prioritize and multi-task in high-pressure situations Able to work independently with strong interest on current planning techniques and technologies Able to communicate effectively at all levels Create and Maintain Documentation both internally and customer facing Exceptional at troubleshooting, thinking out of the box Operating Systems: Microsoft Windows (Windows 11/10) Apple Mac a plus Virtualization Technologies: VMware, Citrix or equivalent Thin Client Management a plus PowerShell Scripting SCCM or equivalent experience with configuration management solutions Microsoft Intune/Endpoint Manager Group Policy Management Vulnerability Management Audit/Compliance External applicants will be required to perform a technical interview.
Dec 13, 2025
Full time
Overview Full job description Discover. A brighter future. Come build your future, while being the reason millions of people find a brighter financial future with MFG Technology. Job Description: Be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both.Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career. Senior Associate Infrastructure Engineers at MFG are focused on delivering a variety of user stories, recognizing technology patterns and collaborating on potential approaches. The Senior Associate role accelerates technical knowledge by working with and learning from engineering teammates. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management. On an Agile infrastructure team, you are responsible for all aspects of the software development lifecycle for end user client devices (PC, Mac, Virtual Machines, Mobile). Core competencies include but are not limited to: Windows Build/Image Management, Apple Mac Build/Image Management, Virtual Desktop Infrastructure, Software Deployment, PowerShell scripting/automation. Works independently as well as part of a tight-knit team, provides forward thinking solutions that drive both infrastructure and business solutions in a highly available and highly regulated environment. Interfaces with Solution Architects and other corresponding teams (network, security, app/dev, hardware) on feature enrichment or problem solving of issues relating to the full system architecture stack. Responsibilities Executes increasing variety of user stories with different contexts across the different stages of the product lifecycle Uses automation, system tools, open-source solutions, observability and 'security first' principles in daily work Contributes to team agile ceremonies, leads demos and presentations, helps new engineers learn established norms Comfortably implements solutions using automation, observability and security principles Engages in adoption of new technology Continues professional education; learns key product capabilities and has desire to learn higher levels of craftsmanship in day-to-day engineering tasks Will be part of a 24x7 on call rotation Minimum Qualifications At a minimum,here'swhat we need from you: Bachelors - Computer Science or related 1+ Years - (Software) Engineering, DevOps or related Internal applicants only: technical proficiency rating of advanced beginner on the Dreyfus engineering scale Preferred Qualifications Bonus Points If You Have: 4+ Years Experience working/supporting a MS Windows environment (Client, Server, or both) using innovative and automated solutions. Knowledge of related infrastructure technologies and landscape (hardware, software, network, security, etc.) Working knowledge of Microsoft Intune/Endpoint Manager with experience managing it in a large enterprise. Demonstrated incident, problem and escalation management for own area of responsibility with a strong customer focus. Familiarity with compliance standards such as PCI-DSS is preferred Presentation and communication skills and the capability to address and interact with individuals or groups at varying levels of the organization. Familiar with Agile methodologies a plus Must be well organized, self-motivated, and able to prioritize and multi-task in high-pressure situations Able to work independently with strong interest on current planning techniques and technologies Able to communicate effectively at all levels Create and Maintain Documentation both internally and customer facing Exceptional at troubleshooting, thinking out of the box Operating Systems: Microsoft Windows (Windows 11/10) Apple Mac a plus Virtualization Technologies: VMware, Citrix or equivalent Thin Client Management a plus PowerShell Scripting SCCM or equivalent experience with configuration management solutions Microsoft Intune/Endpoint Manager Group Policy Management Vulnerability Management Audit/Compliance External applicants will be required to perform a technical interview.
Mid and South Essex NHS Foundation Trust Unified Desktop Windows 11 Engineer The closing date is 24 December 2025 Join Our Unified Desktop Team - Make a Meaningful Impact Across Our Hospitals We are seeking proactive and technically skilled individuals to join our Unified Desktop Team at Mid and South Essex NHS Foundation Trust. This is an exciting opportunity to play a key role in supporting critical front line services by maintaining and upgrading the essential IT equipment used every day by both clinical and non clinical staff. About the Role: As part of the Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day to day management, including HR related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring a collaborative and cohesive working environment. Our estate comprises tens of thousands of devices, including (but not limited to) iPods, iPads, desktop PCs, laptops, monitors, TVs, AV equipment, Unified Communications handsets, and various peripherals. You'll be responsible for the provisioning, replacement, and support of this equipment-ensuring all activity is scheduled at convenient times and completed to the highest technical standard. Where You'll Work: This is a cross site role. You will be expected to work across all three main hospital sites. Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate a good understanding of reporting tools such as SCCM and SQL, using them for system monitoring, issue tracking, and Windows operating system readiness and upgrade planning. Support the Trust's end user equipment, including but not limited to desktops, printers, scanners, and mobile devices. Some of this equipment is used by clinicians, requiring prompt resolution in accordance with agreed SLAs. Investigate, test, and resolve issues related to applications, hardware, and operating systems. This includes identifying the impact of service issues on Trust operations and escalating appropriately, following the Trust's defined escalation policies. Participate in all aspects of Windows operating system readiness and upgrades, from data reporting and liaising with external suppliers to hardware installation and system testing. Develop end user and support documentation, including standard operating procedures where none exist, and contribute to the design and implementation of new processes. About us Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust. Job responsibilities Why Join Us? Be part of a highly valued team supporting vital NHS services. Work with a wide range of modern technologies. Help deliver seamless digital experiences that directly impact patient care. Collaborate with passionate colleagues in a supportive environment. For further information on this exciting role, please refer to the attached job description. We look forward to your application! Person Specification Experience Extensive previous experience of working in an IT service management environment IT Department Background either Desktop support/deployment or Service Desk Support. NHS experience Qualifications CompTIA + or equivalent Computer Science degree qualification or equivalent level of knowledge and expertise gained through experience. Other Full clean UK driving licence with access to own transport Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Mid and South Essex NHS Foundation Trust £31,049 a year Per Annum (Pro Rota for Part Time)
Dec 13, 2025
Full time
Mid and South Essex NHS Foundation Trust Unified Desktop Windows 11 Engineer The closing date is 24 December 2025 Join Our Unified Desktop Team - Make a Meaningful Impact Across Our Hospitals We are seeking proactive and technically skilled individuals to join our Unified Desktop Team at Mid and South Essex NHS Foundation Trust. This is an exciting opportunity to play a key role in supporting critical front line services by maintaining and upgrading the essential IT equipment used every day by both clinical and non clinical staff. About the Role: As part of the Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day to day management, including HR related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring a collaborative and cohesive working environment. Our estate comprises tens of thousands of devices, including (but not limited to) iPods, iPads, desktop PCs, laptops, monitors, TVs, AV equipment, Unified Communications handsets, and various peripherals. You'll be responsible for the provisioning, replacement, and support of this equipment-ensuring all activity is scheduled at convenient times and completed to the highest technical standard. Where You'll Work: This is a cross site role. You will be expected to work across all three main hospital sites. Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate a good understanding of reporting tools such as SCCM and SQL, using them for system monitoring, issue tracking, and Windows operating system readiness and upgrade planning. Support the Trust's end user equipment, including but not limited to desktops, printers, scanners, and mobile devices. Some of this equipment is used by clinicians, requiring prompt resolution in accordance with agreed SLAs. Investigate, test, and resolve issues related to applications, hardware, and operating systems. This includes identifying the impact of service issues on Trust operations and escalating appropriately, following the Trust's defined escalation policies. Participate in all aspects of Windows operating system readiness and upgrades, from data reporting and liaising with external suppliers to hardware installation and system testing. Develop end user and support documentation, including standard operating procedures where none exist, and contribute to the design and implementation of new processes. About us Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust. Job responsibilities Why Join Us? Be part of a highly valued team supporting vital NHS services. Work with a wide range of modern technologies. Help deliver seamless digital experiences that directly impact patient care. Collaborate with passionate colleagues in a supportive environment. For further information on this exciting role, please refer to the attached job description. We look forward to your application! Person Specification Experience Extensive previous experience of working in an IT service management environment IT Department Background either Desktop support/deployment or Service Desk Support. NHS experience Qualifications CompTIA + or equivalent Computer Science degree qualification or equivalent level of knowledge and expertise gained through experience. Other Full clean UK driving licence with access to own transport Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Mid and South Essex NHS Foundation Trust £31,049 a year Per Annum (Pro Rota for Part Time)
Infrastructure Engineer (Windows?11 / NPPV3) Remote Initially 6-month contract (with possibility of extension) Inside IR35 Must hold NPPV3 clearance (or equivalent) We are seeking a seasoned Infrastructure Engineer with strong experience in Windows?11 deployments and infrastructure engineering click apply for full job details
Dec 13, 2025
Contractor
Infrastructure Engineer (Windows?11 / NPPV3) Remote Initially 6-month contract (with possibility of extension) Inside IR35 Must hold NPPV3 clearance (or equivalent) We are seeking a seasoned Infrastructure Engineer with strong experience in Windows?11 deployments and infrastructure engineering click apply for full job details
Job Opportunity: Contract Deskside Support Engineer (Windows 11 Rollout) Are you a proactive, highly skilled 2nd Line Deskside Support Engineer with a passion for project delivery? We are seeking a dedicated professional to join a fast-paced corporate environment and play a crucial role in a major Windows 11 deployment project for 1000 users click apply for full job details
Dec 13, 2025
Contractor
Job Opportunity: Contract Deskside Support Engineer (Windows 11 Rollout) Are you a proactive, highly skilled 2nd Line Deskside Support Engineer with a passion for project delivery? We are seeking a dedicated professional to join a fast-paced corporate environment and play a crucial role in a major Windows 11 deployment project for 1000 users click apply for full job details
Our team provides essential technology support and device lifecycle management for colleagues across Macquarie. We are responsible for ensuring the smooth provision, deployment, and disposal of IT assets, working closely with internal teams and business stakeholders to deliver reliable and efficient technology solutions. Our collaborative approach ensures that everyone in the organisation has the tools they need to succeed. Please note this is a fixed term opportunity for 1 year. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. What role will you play? As an IT Device Support Engineer, you will be the key point of contact for technology support and device logistics. You will coordinate all aspects of device lifecycle management, from initial provision to final disposal. Your role will involve hands on management of IT assets, assisting colleagues and stakeholders with technology needs, and ensuring devices are built, deployed, and maintained efficiently. Your flexible and enthusiastic approach will help you multi task and prioritise in a dynamic environment, while your excellent communication skills will enable you to provide outstanding support to our internal teams. What you offer Completed vocational training as an IT specialist for system integration or equivalent practical experience Understanding of Office O365 and Windows 11 and supporting end user access management tools, including Active Directory Basic troubleshooting and knowledge of mobile devices, specifically Apple iOS, MacOS, and Android Strong verbal and written communication skills as well as record keeping skills Flexible, enthusiastic, and approachable manner, with the ability to multi task and prioritise tasks Ability to work full time in the office We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. About Technology Technology enables every aspect of Macquarie, for our people, our customers and our communities. We're a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow's technology solutions. Our commitment to diversity, equity and inclusion We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.
Dec 12, 2025
Full time
Our team provides essential technology support and device lifecycle management for colleagues across Macquarie. We are responsible for ensuring the smooth provision, deployment, and disposal of IT assets, working closely with internal teams and business stakeholders to deliver reliable and efficient technology solutions. Our collaborative approach ensures that everyone in the organisation has the tools they need to succeed. Please note this is a fixed term opportunity for 1 year. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. What role will you play? As an IT Device Support Engineer, you will be the key point of contact for technology support and device logistics. You will coordinate all aspects of device lifecycle management, from initial provision to final disposal. Your role will involve hands on management of IT assets, assisting colleagues and stakeholders with technology needs, and ensuring devices are built, deployed, and maintained efficiently. Your flexible and enthusiastic approach will help you multi task and prioritise in a dynamic environment, while your excellent communication skills will enable you to provide outstanding support to our internal teams. What you offer Completed vocational training as an IT specialist for system integration or equivalent practical experience Understanding of Office O365 and Windows 11 and supporting end user access management tools, including Active Directory Basic troubleshooting and knowledge of mobile devices, specifically Apple iOS, MacOS, and Android Strong verbal and written communication skills as well as record keeping skills Flexible, enthusiastic, and approachable manner, with the ability to multi task and prioritise tasks Ability to work full time in the office We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. About Technology Technology enables every aspect of Macquarie, for our people, our customers and our communities. We're a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow's technology solutions. Our commitment to diversity, equity and inclusion We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.
Creation of Windows 11 Bare Metal Build using SCCM/MECM OSD Task Sequence ProperDocumentation experience Hardware Driver Certification for Windows 11 Build Design and Implement New Outlook on an Enterprise Level Implement web-based Add-ins such as Condeco, Mimecast, Teams Integration with New Outlook Deployment of New Outlook SCCM Experience for Application management, Task Sequence issues, Complia click apply for full job details
Dec 10, 2025
Contractor
Creation of Windows 11 Bare Metal Build using SCCM/MECM OSD Task Sequence ProperDocumentation experience Hardware Driver Certification for Windows 11 Build Design and Implement New Outlook on an Enterprise Level Implement web-based Add-ins such as Condeco, Mimecast, Teams Integration with New Outlook Deployment of New Outlook SCCM Experience for Application management, Task Sequence issues, Complia click apply for full job details
Role: EUC Specialist Duration- 3 months initially 5 days onsite, London, UK Rate: GBP 250 PER day inside ir35 Creation of Windows 11 Bare Metal Build using SCCM/MECM OSD Task Sequence Hardware Driver Certification for Windows 11 Build Design and Implement New Outlook on an Enterprise Level Implement web based Add-ins such as Condeco, Mimecast, Teams Integration with New Outlook Deployment of New Outlook click apply for full job details
Dec 10, 2025
Contractor
Role: EUC Specialist Duration- 3 months initially 5 days onsite, London, UK Rate: GBP 250 PER day inside ir35 Creation of Windows 11 Bare Metal Build using SCCM/MECM OSD Task Sequence Hardware Driver Certification for Windows 11 Build Design and Implement New Outlook on an Enterprise Level Implement web based Add-ins such as Condeco, Mimecast, Teams Integration with New Outlook Deployment of New Outlook click apply for full job details
The Job: Were delighted to be assisting our client with their need for a 2nd Line Support Desk Engineer to join their growing IT team. This is to help support and maintain their existing managed IT Support client base. The role will consist mainly of traditional desktop support, remotely supported, with telephone contact. A broad skill set is required for the service desk, everything from AD administration to desktop support and some server support. They support a wide variety of Azure of Office 365 services, the role will be varied and interesting and will include: Acting as a key component to the service desk as one of their engineers Work with their Projects team to assist build and install IT systems ranging from Cloud deployments, On Premise & Cloud servers ,Azure PaaS, IaaS, and SaaS The Person: For this role, our client is seeking someone with the following skills and experience. Strong technical experience of Microsoft desktop operating systems, Microsoft core applications, such as Windows 11 / Office 2016 Experience supporting Microsoft Active Directory & Group Policy Experience supporting network related technologies and equipment Experience diagnosing & resolving client application, connectivity, and hardware-based incidents Understanding of backup and restore technologies Have own transport and driving license Operational knowledge of Active Directory Understanding of NTFS permissions, hierarchy and folder permissions Ideally you would also have experience with some of the following (however not essential) Previous experience held in an MSP environment and experience in Azure and Microsoft 365 The Salary: £26-31,000 depending on experience The Hours: Monday Friday 9am 5.30pm The Location: Bristol Hybrid working (3 days in the office) The Benefits: Free Microsoft training and certifications with ongoing professional development, 24 days holiday + Bank Holidays which increase with experience, Car Parking, Pension JBRP1_UKTJ
Dec 09, 2025
Full time
The Job: Were delighted to be assisting our client with their need for a 2nd Line Support Desk Engineer to join their growing IT team. This is to help support and maintain their existing managed IT Support client base. The role will consist mainly of traditional desktop support, remotely supported, with telephone contact. A broad skill set is required for the service desk, everything from AD administration to desktop support and some server support. They support a wide variety of Azure of Office 365 services, the role will be varied and interesting and will include: Acting as a key component to the service desk as one of their engineers Work with their Projects team to assist build and install IT systems ranging from Cloud deployments, On Premise & Cloud servers ,Azure PaaS, IaaS, and SaaS The Person: For this role, our client is seeking someone with the following skills and experience. Strong technical experience of Microsoft desktop operating systems, Microsoft core applications, such as Windows 11 / Office 2016 Experience supporting Microsoft Active Directory & Group Policy Experience supporting network related technologies and equipment Experience diagnosing & resolving client application, connectivity, and hardware-based incidents Understanding of backup and restore technologies Have own transport and driving license Operational knowledge of Active Directory Understanding of NTFS permissions, hierarchy and folder permissions Ideally you would also have experience with some of the following (however not essential) Previous experience held in an MSP environment and experience in Azure and Microsoft 365 The Salary: £26-31,000 depending on experience The Hours: Monday Friday 9am 5.30pm The Location: Bristol Hybrid working (3 days in the office) The Benefits: Free Microsoft training and certifications with ongoing professional development, 24 days holiday + Bank Holidays which increase with experience, Car Parking, Pension JBRP1_UKTJ
Desktop Support Engineer 1 st and 2 nd Line Kingston, Surrey Hybrid - £45,000 Service Desk based. A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note hybrid working is offered 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £45,000 (depending on experience) plus benefits. >
Dec 08, 2025
Full time
Desktop Support Engineer 1 st and 2 nd Line Kingston, Surrey Hybrid - £45,000 Service Desk based. A highly successful and rapidly growing business based in Kingston, Surrey are looking for a personable IT Support Engineer to join their Service Desk Team. Supporting the Service Desk Manager you will provide an excellent 1 st and 2 nd line support service to internal IT users, clients and VIPs. This is front line, customer facing hands on technical role supporting a Windows and M365 environment. Please note hybrid working is offered 3 days per week in the Kingston office and 2 at home. Key responsibilities of this Service Desk Engineer role are: Investigating, diagnosing, troubleshooting and resolving issues for office based and remote users to agreed SLAs Providing 1 st and 2 nd line desktop, laptop and mobile device support across a variety of systems and services including M365 Completing ad hoc project work such as device builds, IT onboarding and application deployment Previous experience across the following technologies is essential: Windows 10 and Windows 11 Microsoft Office applications both desktop and M365 deployed: Word, Excel, Teams, Outlook, SharePoint Mobile device (including via MDM) mostly Android and laptop estates VPN Good understanding of security good practices Good documentation skills The ideal candidate will have previous experience as a Service Desk Analyst or IT Support Engineer. You will have strong incident resolution, service request fulfilment, asset and configuration and database management skills. ITIL Foundation accreditation is a bonus. The salary on offer for this role is £35,000 - £45,000 (depending on experience) plus benefits. >
Get Staffed Online Recruitment Limited
Richmond, Yorkshire
IT Service Engineer Location: Surrey/London - Home-Based with Travel to Customer Sites Salary: £27 - £29,000 per annum (depending on experience) Employment Type: Full-Time Join our client as an IT Service Engineer - Home Based Opportunity with Great Benefits! Are you passionate about technology and delivering outstanding customer service? As an IT Service Engineer, you'll be at the forefront of solving technical queries while working in a dynamic, remote environment. You ll gain exposure to the full IT landscape, not just a narrow subset of technology, making this a perfect opportunity for anyone who thrives on learning the latest technologies and making an impact. Why You ll Love This Role: Work from Home: Enjoy the freedom and flexibility of working from home while staying connected with a supportive, collaborative team. You ll also have the opportunity to visit customer sites, adding variety to your routine. Grow Your Skills: Our client offers sponsored training and development programs, along with a technical exams incentive scheme, so you ll be continually enhancing your knowledge and career. Comprehensive Health & Wellness Package: Benefit from private medical insurance and their Employee Assistance Programme to support your well-being. Annual Leave: You ll receive 20 days of annual leave, plus bank holidays, and even a day off to celebrate your birthday! After completing one year of service, you ll accrue an additional day of annual leave for each year! Tech Perks: You ll be provided with all the necessary IT equipment and a company mobile phone, ensuring you re set up for success. Financial Security: Their company pension scheme will help you plan for the future. What You ll Do Be the first point of contact for technical queries via phone, email, and the ITSM tool. Manage and progress tickets, ensuring clear and consistent communication with clients. Create and maintain process documentation Work closely with 2nd and 3rd Line teams to deliver timely solutions. Receive and set up new hardware to customer specifications. Visit customer sites to install and configure hardware as required and to provide face-to-face support. Create detailed, customer-specific hardware build guides to support deployments. Stay ahead of emerging technologies to deliver the best service. What They re Looking For: A background in Managed Service Providers (MSP) or B2B environments. Experience with Office 365, Azure/Entra, Windows 11, macOS, and iOS. A proactive problem solver who is self-motivated and adaptable. Excellent communication skills with a passion for delivering first-class service. Strong organisational skills and effective time management to handle multiple priorities and deadlines. Travel Requirements: Due to the locations of our customer sites, applicants must: Hold a full, valid UK driving licence and have access to a car for site visits, and Be able to travel reliably via public transport to London, Surrey and other areas of the UK. Please note: These requirements are essential for the role. Ready to Join? If you re excited about advancing your career while enjoying great benefits and a flexible working environment, they d love to hear from you. How to Apply Join our client in delivering top-tier IT services and be part of a team that values innovation, collaboration, and professional growth. If you are a driven and experienced IT Service ngineer looking for a new challenge, they would love to hear from you. Apply now through the company's dedicated recruitment portal and take your career to the next level!
Dec 08, 2025
Full time
IT Service Engineer Location: Surrey/London - Home-Based with Travel to Customer Sites Salary: £27 - £29,000 per annum (depending on experience) Employment Type: Full-Time Join our client as an IT Service Engineer - Home Based Opportunity with Great Benefits! Are you passionate about technology and delivering outstanding customer service? As an IT Service Engineer, you'll be at the forefront of solving technical queries while working in a dynamic, remote environment. You ll gain exposure to the full IT landscape, not just a narrow subset of technology, making this a perfect opportunity for anyone who thrives on learning the latest technologies and making an impact. Why You ll Love This Role: Work from Home: Enjoy the freedom and flexibility of working from home while staying connected with a supportive, collaborative team. You ll also have the opportunity to visit customer sites, adding variety to your routine. Grow Your Skills: Our client offers sponsored training and development programs, along with a technical exams incentive scheme, so you ll be continually enhancing your knowledge and career. Comprehensive Health & Wellness Package: Benefit from private medical insurance and their Employee Assistance Programme to support your well-being. Annual Leave: You ll receive 20 days of annual leave, plus bank holidays, and even a day off to celebrate your birthday! After completing one year of service, you ll accrue an additional day of annual leave for each year! Tech Perks: You ll be provided with all the necessary IT equipment and a company mobile phone, ensuring you re set up for success. Financial Security: Their company pension scheme will help you plan for the future. What You ll Do Be the first point of contact for technical queries via phone, email, and the ITSM tool. Manage and progress tickets, ensuring clear and consistent communication with clients. Create and maintain process documentation Work closely with 2nd and 3rd Line teams to deliver timely solutions. Receive and set up new hardware to customer specifications. Visit customer sites to install and configure hardware as required and to provide face-to-face support. Create detailed, customer-specific hardware build guides to support deployments. Stay ahead of emerging technologies to deliver the best service. What They re Looking For: A background in Managed Service Providers (MSP) or B2B environments. Experience with Office 365, Azure/Entra, Windows 11, macOS, and iOS. A proactive problem solver who is self-motivated and adaptable. Excellent communication skills with a passion for delivering first-class service. Strong organisational skills and effective time management to handle multiple priorities and deadlines. Travel Requirements: Due to the locations of our customer sites, applicants must: Hold a full, valid UK driving licence and have access to a car for site visits, and Be able to travel reliably via public transport to London, Surrey and other areas of the UK. Please note: These requirements are essential for the role. Ready to Join? If you re excited about advancing your career while enjoying great benefits and a flexible working environment, they d love to hear from you. How to Apply Join our client in delivering top-tier IT services and be part of a team that values innovation, collaboration, and professional growth. If you are a driven and experienced IT Service ngineer looking for a new challenge, they would love to hear from you. Apply now through the company's dedicated recruitment portal and take your career to the next level!
