Construction Skills People
Leicester, Leicestershire
The Skills People Group are a national provider of NVQ, Apprenticeships, Programmes for the unemployed and Compliance training. We specialise in both commercial and funded training and are proud to be nationally recognised as one of the UK s largest private training providers. We are currently recruiting for a highly organised Business Development Manager to join our existing team. This Role is responsible for engaging with construction businesses and driving sales and is predominantly an external role, requiring the successful candidate to travel widely. We currently have delivery ongoing in the Leicestershire and Northants area, with travel within these regions. The successful candidate will undertake the following main Duties and Responsibilities: Establish, build and maintain partnerships with a wide portfolio of existing and potential partners to fulfil the business needs through regular contact and account management. Actively seek new business opportunities with existing and potential clients Identifying and implementing partnership opportunities within the company Achieving Set monthly targets. Develop a network of relationships with construction companies. Maintain an excellent level of product knowledge and understanding of all funding opportunities. Attend networking events and other promotional opportunities, maintaining a professional and credible profile on behalf of the company - these may be outside of normal working hours, so some flexibility is required. Maintain accurate records of specified development activity and provide timely and consistent data using the companies CRM systems. The ideal candidate must possess the following Skills, Experience and Qualities: A proven sales background within Construction A passion for exceeding sales targets and set KPI s Proven time management skills Problem Solving Skills Relationship Building Skills Experience of building bespoke training courses that meet our client s requirements Experience in the delivery of construction NVQ s and apprenticeships within construction The ideal candidate must possess the following qualifications: Educated to a minimum of A Level qualification or equivalent In return, Skills People Group will give you: A competitive salary Bonus subject to performance 25 days holiday + Bank Holidays plus two days additional annual leave following two years service Holiday buy and sell scheme Employer contributory pension scheme Health Cash Back Scheme Annual Volunteering Day Referral programme Free parking A challenging and rewarding role in a successful and growing business
Dec 13, 2025
Full time
The Skills People Group are a national provider of NVQ, Apprenticeships, Programmes for the unemployed and Compliance training. We specialise in both commercial and funded training and are proud to be nationally recognised as one of the UK s largest private training providers. We are currently recruiting for a highly organised Business Development Manager to join our existing team. This Role is responsible for engaging with construction businesses and driving sales and is predominantly an external role, requiring the successful candidate to travel widely. We currently have delivery ongoing in the Leicestershire and Northants area, with travel within these regions. The successful candidate will undertake the following main Duties and Responsibilities: Establish, build and maintain partnerships with a wide portfolio of existing and potential partners to fulfil the business needs through regular contact and account management. Actively seek new business opportunities with existing and potential clients Identifying and implementing partnership opportunities within the company Achieving Set monthly targets. Develop a network of relationships with construction companies. Maintain an excellent level of product knowledge and understanding of all funding opportunities. Attend networking events and other promotional opportunities, maintaining a professional and credible profile on behalf of the company - these may be outside of normal working hours, so some flexibility is required. Maintain accurate records of specified development activity and provide timely and consistent data using the companies CRM systems. The ideal candidate must possess the following Skills, Experience and Qualities: A proven sales background within Construction A passion for exceeding sales targets and set KPI s Proven time management skills Problem Solving Skills Relationship Building Skills Experience of building bespoke training courses that meet our client s requirements Experience in the delivery of construction NVQ s and apprenticeships within construction The ideal candidate must possess the following qualifications: Educated to a minimum of A Level qualification or equivalent In return, Skills People Group will give you: A competitive salary Bonus subject to performance 25 days holiday + Bank Holidays plus two days additional annual leave following two years service Holiday buy and sell scheme Employer contributory pension scheme Health Cash Back Scheme Annual Volunteering Day Referral programme Free parking A challenging and rewarding role in a successful and growing business
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Operations and General manager - Hospitality & Workplace Operations - London Headquarters Position Overview We are seeking an exceptional Senior Operations and General manager to serve as the dedicated single point of contact for our client's prestigious London headquarters. This full-time, office-based role (5 days per week) requires a passionate professional who will live and breathe the client brand, treating our flagship building as their own home while delivering an uncompromising 5-star experience for employees, clients, and visitors.The successful candidate will combine extensive facilities management expertise with luxury hospitality excellence, ideally bringing hotel industry experience to elevate our workplace into a world-class destination that reflects our client's global reputation and values. Key Responsibilities Facilities Management Excellence Own end-to-end facilities operations for our client's London HQ, ensuring seamless daily operations across all building systems and services Serve as the primary facilities liaison for the client's leadership, providing proactive communication and swift issue resolution Coordinate with building engineering teams, maintenance contractors, and service providers to maintain optimal building performance Oversee space utilization, workplace optimization, and facility upgrades that enhance the client's employee experience Ensure full compliance with safety regulations, building codes, and corporate standards while maintaining the premium aesthetic that reflects our brand 5-Star Hospitality Delivery Establish and maintain luxury service standards that create memorable experiences for the client's employees, clients, and VIP visitors Design and implement comprehensive hospitality protocols spanning reception services, concierge operations, guest relations, and executive support Develop innovative workplace programs that enhance employee engagement and reinforce the client's culture and values Personally manage high-profile visitor experiences and executive-level hospitality requirements Brand Stewardship & Client Relations Embody the client's brand values and ensure all facilities operations reflect our commitment to excellence Build and maintain strong relationships with the client's stakeholders at all levels, from front-line employees to senior executives Serve as the trusted facilities advisor to client's leadership, anticipating needs and delivering solutions Handle all facilities-related escalations with professionalism, ensuring our client's reputation is always protected and enhanced Team Leadership & Service Culture Lead and inspire facilities and hospitality teams to deliver consistent 5-star service that exceeds the client's expectations Foster a service culture that prioritizes proactive care, problem-solving, and continuous improvement Ensure adequate staffing and seamless service delivery across all operational hours Conduct regular training to ensure all team members understand and embody the client's standards Required Qualifications Essential Experience Minimum 5-7 years progressive facilities management experience in premium corporate environments, luxury hotels, or high-end mixed-use properties Hotel industry experience strongly preferred, with demonstrated ability to translate hospitality excellence to corporate workplace settings Proven track record managing comprehensive facilities operations including HVAC, security, technology infrastructure, and maintenance coordination Experience serving as single point of contact for senior executives and managing high-stakes client relationships Technical Expertise Working knowledge of building systems, preventive maintenance programs, and facilities management software platforms Experience with space planning, workplace design, and facility optimization in corporate banking or financial services environments preferred Proficiency in facilities management systems, work order platforms, and Microsoft Office Suite Core Competencies Exceptional interpersonal skills with ability to build trust and credibility with client's leadership and teams Strong commercial acumen with budget management experience and P&L accountability Outstanding communication skills for presenting to executives and coordinating with diverse stakeholder groups Demonstrated passion for service excellence and brand stewardship Ability to work independently while maintaining close collaboration with client stakeholders teams Personal Attributes Genuine passion for hospitality and facilities excellence with pride in workplace presentation Flexibility and resilience to handle multiple priorities in a dynamic banking environment Professional presentation and demeanour suitable for interaction with senior executives and external clients Preferred Qualifications Professional certifications in facilities management (CFM, FMP) or hospitality management (CHA, CHE) Experience in financial services or banking environments Background coordinating events and executive meetings in corporate settings International experience or cultural awareness aligned with the client's global presence Location & Working Arrangements This role is based full-time (5 days per week) at the London headquarters, requiring a dedicated on-site presence to ensure continuous service excellence and immediate responsiveness to our teams and clients. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL),
Dec 13, 2025
Full time
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Operations and General manager - Hospitality & Workplace Operations - London Headquarters Position Overview We are seeking an exceptional Senior Operations and General manager to serve as the dedicated single point of contact for our client's prestigious London headquarters. This full-time, office-based role (5 days per week) requires a passionate professional who will live and breathe the client brand, treating our flagship building as their own home while delivering an uncompromising 5-star experience for employees, clients, and visitors.The successful candidate will combine extensive facilities management expertise with luxury hospitality excellence, ideally bringing hotel industry experience to elevate our workplace into a world-class destination that reflects our client's global reputation and values. Key Responsibilities Facilities Management Excellence Own end-to-end facilities operations for our client's London HQ, ensuring seamless daily operations across all building systems and services Serve as the primary facilities liaison for the client's leadership, providing proactive communication and swift issue resolution Coordinate with building engineering teams, maintenance contractors, and service providers to maintain optimal building performance Oversee space utilization, workplace optimization, and facility upgrades that enhance the client's employee experience Ensure full compliance with safety regulations, building codes, and corporate standards while maintaining the premium aesthetic that reflects our brand 5-Star Hospitality Delivery Establish and maintain luxury service standards that create memorable experiences for the client's employees, clients, and VIP visitors Design and implement comprehensive hospitality protocols spanning reception services, concierge operations, guest relations, and executive support Develop innovative workplace programs that enhance employee engagement and reinforce the client's culture and values Personally manage high-profile visitor experiences and executive-level hospitality requirements Brand Stewardship & Client Relations Embody the client's brand values and ensure all facilities operations reflect our commitment to excellence Build and maintain strong relationships with the client's stakeholders at all levels, from front-line employees to senior executives Serve as the trusted facilities advisor to client's leadership, anticipating needs and delivering solutions Handle all facilities-related escalations with professionalism, ensuring our client's reputation is always protected and enhanced Team Leadership & Service Culture Lead and inspire facilities and hospitality teams to deliver consistent 5-star service that exceeds the client's expectations Foster a service culture that prioritizes proactive care, problem-solving, and continuous improvement Ensure adequate staffing and seamless service delivery across all operational hours Conduct regular training to ensure all team members understand and embody the client's standards Required Qualifications Essential Experience Minimum 5-7 years progressive facilities management experience in premium corporate environments, luxury hotels, or high-end mixed-use properties Hotel industry experience strongly preferred, with demonstrated ability to translate hospitality excellence to corporate workplace settings Proven track record managing comprehensive facilities operations including HVAC, security, technology infrastructure, and maintenance coordination Experience serving as single point of contact for senior executives and managing high-stakes client relationships Technical Expertise Working knowledge of building systems, preventive maintenance programs, and facilities management software platforms Experience with space planning, workplace design, and facility optimization in corporate banking or financial services environments preferred Proficiency in facilities management systems, work order platforms, and Microsoft Office Suite Core Competencies Exceptional interpersonal skills with ability to build trust and credibility with client's leadership and teams Strong commercial acumen with budget management experience and P&L accountability Outstanding communication skills for presenting to executives and coordinating with diverse stakeholder groups Demonstrated passion for service excellence and brand stewardship Ability to work independently while maintaining close collaboration with client stakeholders teams Personal Attributes Genuine passion for hospitality and facilities excellence with pride in workplace presentation Flexibility and resilience to handle multiple priorities in a dynamic banking environment Professional presentation and demeanour suitable for interaction with senior executives and external clients Preferred Qualifications Professional certifications in facilities management (CFM, FMP) or hospitality management (CHA, CHE) Experience in financial services or banking environments Background coordinating events and executive meetings in corporate settings International experience or cultural awareness aligned with the client's global presence Location & Working Arrangements This role is based full-time (5 days per week) at the London headquarters, requiring a dedicated on-site presence to ensure continuous service excellence and immediate responsiveness to our teams and clients. Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL),
About The Role We are currently recruiting for a Security Officer to join our team. The associate security officer will assist the Security Team Leader to support the business in their undertaking, by contributing to the overall security service supplied to the Cambridge Campus. They will work alongside existing company security officers to meet these requirements. Responsibilities The associate officer will: Be a team player with strong interpersonal skills and the ability to communicate with all stakeholders. Agree with the Team Leader on annual personal objectives and targets for continual improvement in relation to security needs which help meet the business strategies. Understand the need within the role for conflict resolution, staff, visitors and contractor negotiation to ensure the safety and security of all people on site. Learn and understand company policy and procedure. Work alongside other team members to allow them to become self-sufficient within the role, analyze information, evaluate results and choose the best solution to solve problems. Process Management In rota with other Security Officers, ensure a 24 hour per day, 365 day per year security presence for the Napp Pharmaceutical Group of Companies in Cambridge. Carry out security rotas, duties, internal and external patrols and procedures as instructed by the Security Manager. Monitor, by way of the security systems and patrols, that the correct procedures are being followed throughout the Napp Complex in relation to the use of Access control systems, GMP and GLP procedures. Help monitor and control car parking, speed limits and other safety duties. Issue security access control badges to employees and contractors. Assist in the operation of the fire alarm systems to ensure protection and safety of all Napp buildings, assets and personnel. Work with the Telephonist/Receptionists in welcoming and receiving visitors to the complex at periods of high demand, ensuring that all visitors are aware of the current company policy for each area. Become familiar with the requirements of Health and Safety in the workplace, and the requirements of Good Manufacturing Practice. Work alongside other team members to complete the relevant training required to become a full security officer on site. Undertake any further reasonable duties which provide support to management in achieving the overall business goals where matters of security are involved. What do you get from us? Assistance Programme through Health Assured - Physical, mental and financial health support for all our colleagues through our ehub and phone. Wagestream - Track and access your money as you earn it. Save as you earn and learn better spending habits. Perkbox - Saving on your weekly shop, days out, eating out and utility bills. Plus, recipes and wellbeing tips. Fortnightly pay Free uniform Online training in multiple languages Free on site parking About Us A little about us: A privately owned, professionally run business. Operating for over 60 years. Employing over 2,400 colleagues across over 1800 sites nationwide. Currently sit within the top 2% of all cleaning and security providers - 76+ Million Turnover. Our services include Cleaning, Security, Specialist, and FM services. Passionate about delivering a personable and reliable service. We work within multiple industries and they will probably be brands you know and love. If you'd be interested in coming on board then we look forward to hearing from you!
Dec 13, 2025
Full time
About The Role We are currently recruiting for a Security Officer to join our team. The associate security officer will assist the Security Team Leader to support the business in their undertaking, by contributing to the overall security service supplied to the Cambridge Campus. They will work alongside existing company security officers to meet these requirements. Responsibilities The associate officer will: Be a team player with strong interpersonal skills and the ability to communicate with all stakeholders. Agree with the Team Leader on annual personal objectives and targets for continual improvement in relation to security needs which help meet the business strategies. Understand the need within the role for conflict resolution, staff, visitors and contractor negotiation to ensure the safety and security of all people on site. Learn and understand company policy and procedure. Work alongside other team members to allow them to become self-sufficient within the role, analyze information, evaluate results and choose the best solution to solve problems. Process Management In rota with other Security Officers, ensure a 24 hour per day, 365 day per year security presence for the Napp Pharmaceutical Group of Companies in Cambridge. Carry out security rotas, duties, internal and external patrols and procedures as instructed by the Security Manager. Monitor, by way of the security systems and patrols, that the correct procedures are being followed throughout the Napp Complex in relation to the use of Access control systems, GMP and GLP procedures. Help monitor and control car parking, speed limits and other safety duties. Issue security access control badges to employees and contractors. Assist in the operation of the fire alarm systems to ensure protection and safety of all Napp buildings, assets and personnel. Work with the Telephonist/Receptionists in welcoming and receiving visitors to the complex at periods of high demand, ensuring that all visitors are aware of the current company policy for each area. Become familiar with the requirements of Health and Safety in the workplace, and the requirements of Good Manufacturing Practice. Work alongside other team members to complete the relevant training required to become a full security officer on site. Undertake any further reasonable duties which provide support to management in achieving the overall business goals where matters of security are involved. What do you get from us? Assistance Programme through Health Assured - Physical, mental and financial health support for all our colleagues through our ehub and phone. Wagestream - Track and access your money as you earn it. Save as you earn and learn better spending habits. Perkbox - Saving on your weekly shop, days out, eating out and utility bills. Plus, recipes and wellbeing tips. Fortnightly pay Free uniform Online training in multiple languages Free on site parking About Us A little about us: A privately owned, professionally run business. Operating for over 60 years. Employing over 2,400 colleagues across over 1800 sites nationwide. Currently sit within the top 2% of all cleaning and security providers - 76+ Million Turnover. Our services include Cleaning, Security, Specialist, and FM services. Passionate about delivering a personable and reliable service. We work within multiple industries and they will probably be brands you know and love. If you'd be interested in coming on board then we look forward to hearing from you!
Customer Experience Manager page is loaded Customer Experience Managerlocations: Milton Keynestime type: Full timeposted on: Posted Todayjob requisition id: R192672, United Kingdom Job Family Group: Commercial and Retail Worker Type: Regular Posting Start Date: December 11, 2025 Business Unit: Downstream and Renewables Experience Level: Experienced Professionals Job Description: At Shell Energy, we believe there's a better way to power your business.Aligned with Shell's ambition to be a significant global power business and to become net zero by 2050, we are here to guide businesses to a better energy future. One that has the customer and a commitment to cleaner energy at the heart and makes it easy and affordable to embrace new technology. We offer businesses across Britain 100% renewable electricity and gas. Our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. What's the role We're ambitious with a pace to match, and as part of one of the world's largest companies, the opportunity and ability to push forward is greater than ever before.We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.Every day we work to provide an environment where all employees feel valued and included and are able to nurture their talent as individuals and as part of a collaborative team.A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you'll be able to apply and develop your skills and knowledge as part of a collaborative team that's helping to innovate. What you'll be doing This is a great opportunity to join Customer Operations to lead our Account Management team responsible for customer relationship management, customer service, billing and complaints for our Mid-Market customer portfolio.Reporting into the Senior Customer Operations Manager, the role requires team management and development skills alongside a strong focus on delivering outstanding outcomes for our customers.The role supports our business' aim to: Deliver great customer outcomes by providing personalised service to customers and brokers Drive cost competitiveness through operational excellence and continual improvement in operations processesYou will get the opportunity to lead a diverse team and drive performance to deliver high levels of customer satisfaction. You will also support multi-disciplinary pan European projects to enhance our digital capabilities within operations. Leadership Lead the Account Management team, circa 6 FTE in SEUK Operations covering account management, customer service, billing and complaints for industrial, commercial, small and microbusiness customers Co-ordinate and allocate work across the team to ensure performance within SLA and KPI targets Deliver a great employee experience to the team, with a focus on regular coaching, performance reviews and tailored personal development plans in addition to managing induction, training, under performance and absenteeism Contribute to the development of the operations strategic plan and lead the development of the functional plan for account management Provide leadership and expert knowledge on all aspects of B2B energy operations, including a strong knowledge of Junifer Provide accurate and timely reports and insight to the Operations Senior Management Team Customer Centricity Lead the development of a customer centric culture in operations, supporting SEUK to develop and maintain strong relationships with customers and brokers alike Drive improvement in customer satisfaction scores, identifying and rectifying issues to enhance the customer experience Develop SEUK's approach to capture and respond to customer feedback, working with Shell European and Global colleagues Manage customer escalations and/or complaints to resolve customer issues commercially, compliantly and fairly Steer the transition of customer contact to the self-service portal and support ongoing development and enhancement of the portal to meet customer and broker needs Operational Excellence Monitor performance against a balanced scorecard (e.g. customer contact, billing timeliness, operational efficiency, complaints) and supporting SLA's, taking intervening action where required to re-allocate resources to ensure performance targets are met Enhance customer journeys, working with the relevant internal teams to design process change as well as digital teams to support implementation of changes Drive down operating costs through strong commercial management in addition to scoping and driving process and systems improvement projects across Customer Operations and Collections Collaborate with Operations and Sales teams to align on customer onboarding, service delivery and billing processes Work closely with the Cash and Collections team to minimise bad and overdue debt by providing key customer information to collections and supporting with the resolution of any issues affecting payment Monitor operational compliance, working with regulations to deliver key compliance programmes and audits What you bring Team leadership experience in a B2B Energy Supplier Passionate and highly experienced coach with a proven track record of maximising capability and performance Demonstrable experience delivering and improving customer satisfaction in B2B Strong Junifer knowledge Knowledge of UK power and gas systems and markets and B2B industry processes A commercially focused individual with an understanding of profit-drivers and the linkages to process improvement / operational and service excellenceAfter you submit your application, you will receive an email from Shell providing a link to an online assessment (HireVue) that is a mandatory part of the process and has a validity period - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell. What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Benefit from flexible working hours, and the possibility of remote/mobile working. Perform at your best with a competitive starting salary and annual performancerelated salary increase - our pay and benefits packages are considered to be among the best in the world. Take advantage of paid parental leave, including for non-birthing parents. Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programmes.We
Dec 13, 2025
Full time
Customer Experience Manager page is loaded Customer Experience Managerlocations: Milton Keynestime type: Full timeposted on: Posted Todayjob requisition id: R192672, United Kingdom Job Family Group: Commercial and Retail Worker Type: Regular Posting Start Date: December 11, 2025 Business Unit: Downstream and Renewables Experience Level: Experienced Professionals Job Description: At Shell Energy, we believe there's a better way to power your business.Aligned with Shell's ambition to be a significant global power business and to become net zero by 2050, we are here to guide businesses to a better energy future. One that has the customer and a commitment to cleaner energy at the heart and makes it easy and affordable to embrace new technology. We offer businesses across Britain 100% renewable electricity and gas. Our cleaner, affordable and simple solutions help companies manage their energy spend and plan their sustainability roadmap - a fresh approach for environmentally conscious businesses that are looking to boost their sustainability credentials. What's the role We're ambitious with a pace to match, and as part of one of the world's largest companies, the opportunity and ability to push forward is greater than ever before.We foster a culture of continuous improvement. Accountability matters, which means enabling transformation through autonomy to influence and see progress through.Every day we work to provide an environment where all employees feel valued and included and are able to nurture their talent as individuals and as part of a collaborative team.A diverse and inclusive workplace, embedded in our principles of honesty, integrity and respect, brings together remarkable people and enables them to be themselves. At Shell Energy, you'll be able to apply and develop your skills and knowledge as part of a collaborative team that's helping to innovate. What you'll be doing This is a great opportunity to join Customer Operations to lead our Account Management team responsible for customer relationship management, customer service, billing and complaints for our Mid-Market customer portfolio.Reporting into the Senior Customer Operations Manager, the role requires team management and development skills alongside a strong focus on delivering outstanding outcomes for our customers.The role supports our business' aim to: Deliver great customer outcomes by providing personalised service to customers and brokers Drive cost competitiveness through operational excellence and continual improvement in operations processesYou will get the opportunity to lead a diverse team and drive performance to deliver high levels of customer satisfaction. You will also support multi-disciplinary pan European projects to enhance our digital capabilities within operations. Leadership Lead the Account Management team, circa 6 FTE in SEUK Operations covering account management, customer service, billing and complaints for industrial, commercial, small and microbusiness customers Co-ordinate and allocate work across the team to ensure performance within SLA and KPI targets Deliver a great employee experience to the team, with a focus on regular coaching, performance reviews and tailored personal development plans in addition to managing induction, training, under performance and absenteeism Contribute to the development of the operations strategic plan and lead the development of the functional plan for account management Provide leadership and expert knowledge on all aspects of B2B energy operations, including a strong knowledge of Junifer Provide accurate and timely reports and insight to the Operations Senior Management Team Customer Centricity Lead the development of a customer centric culture in operations, supporting SEUK to develop and maintain strong relationships with customers and brokers alike Drive improvement in customer satisfaction scores, identifying and rectifying issues to enhance the customer experience Develop SEUK's approach to capture and respond to customer feedback, working with Shell European and Global colleagues Manage customer escalations and/or complaints to resolve customer issues commercially, compliantly and fairly Steer the transition of customer contact to the self-service portal and support ongoing development and enhancement of the portal to meet customer and broker needs Operational Excellence Monitor performance against a balanced scorecard (e.g. customer contact, billing timeliness, operational efficiency, complaints) and supporting SLA's, taking intervening action where required to re-allocate resources to ensure performance targets are met Enhance customer journeys, working with the relevant internal teams to design process change as well as digital teams to support implementation of changes Drive down operating costs through strong commercial management in addition to scoping and driving process and systems improvement projects across Customer Operations and Collections Collaborate with Operations and Sales teams to align on customer onboarding, service delivery and billing processes Work closely with the Cash and Collections team to minimise bad and overdue debt by providing key customer information to collections and supporting with the resolution of any issues affecting payment Monitor operational compliance, working with regulations to deliver key compliance programmes and audits What you bring Team leadership experience in a B2B Energy Supplier Passionate and highly experienced coach with a proven track record of maximising capability and performance Demonstrable experience delivering and improving customer satisfaction in B2B Strong Junifer knowledge Knowledge of UK power and gas systems and markets and B2B industry processes A commercially focused individual with an understanding of profit-drivers and the linkages to process improvement / operational and service excellenceAfter you submit your application, you will receive an email from Shell providing a link to an online assessment (HireVue) that is a mandatory part of the process and has a validity period - please check your spam/junk mailbox if you do not see the email. Once completed, your application will be reviewed to determine next steps. Thank you for your interest in Shell. What we offer You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself. Progress as a person as we work on the energy transition together. Continuously grow the transferable skills you need to get ahead. Work at the forefront of technology, trends, and practices. Collaborate with experienced colleagues with unique expertise. Achieve your balance in a values-led culture that encourages you to be the best version of yourself. Benefit from flexible working hours, and the possibility of remote/mobile working. Perform at your best with a competitive starting salary and annual performancerelated salary increase - our pay and benefits packages are considered to be among the best in the world. Take advantage of paid parental leave, including for non-birthing parents. Join an organisation working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply. Grow as you progress through diverse career opportunities in national and international teams. Gain access to a wide range of training and development programmes.We
TPS Sales Manager Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide. About the Role What will you be doing? As Sales Manager reporting to the Centre Manager, the TPS Sales Manager is responsible for managing and motivating the Parts Sales team to achieve and exceed sales targets whilst building and maintaining strong and lasting relationships with new and existing customers. Lead, manage and motivate the Parts Sales Executive Team to achieve and exceed sales targets Continually monitor sales performance against set KPIs and take corrective action with the team to ensure KPIs and sales targets are met With the support of the Centre Manager, plan and implement promotional activities and campaigns to enable sales targets to be met Maintain own product knowledge and awareness of competitor activity Conduct regular 1:1 performance reviews to monitor the achievement of individual KPIs, and provide developmental or corrective support where required With the TPS Centre Manager, ensure the sales team is motivated through creative incentive schemes and rewards Provide and maintain an excellent level of service to customers via the team With the Centre management team, monitor delivery schedules to help maintain and improve service levels Conduct business with the highest level of integrity and professionalism Ensure the proper and accurate use of all business systems throughout the team Ensure compliance with business standards and processes, financial, legal, warranty and ethical guidelines Requirements What are we looking for? A proven track record of Sales Team management experience gained in a B2B environment and the ability to lead, manage and motivate a team of Parts Sales Executives Passionate about providing a great customer service experience A confident and capable communicator who can build strong relationships with all key stakeholders and clients High degree of IT literacy and a proficient user of MS Office Sales focussed Results orientated A passion or interest in the automotive industry or providing great customer service JBRP1_UKTJ
Dec 13, 2025
Full time
TPS Sales Manager Who are TPS? TPS provides independent garages and bodyshops with the high-quality Genuine Parts and products which customers need to ensure they can service and repair Volkswagen Group vehicles. TPS is part of the Volkswagen Group along with Audi, SEAT, KODA, Volkswagen passenger cars and Commercial Vehicles. TPS is a national network of TPS Centres with a 1,500-strong national workforce and a management team that prides itself on creating an environment that offers our people a motivating and inclusive workplace where they are recognised and rewarded and are encouraged to go on a journey of Learning and Development. Nationally launched as a new brand concept in 2006, TPS is based on an Agency Model; this means that Centres stock and sell on behalf of Volkswagen Group UK. TPS has continued to experience rapid growth both financially and in the number of Centres opened nationwide. About the Role What will you be doing? As Sales Manager reporting to the Centre Manager, the TPS Sales Manager is responsible for managing and motivating the Parts Sales team to achieve and exceed sales targets whilst building and maintaining strong and lasting relationships with new and existing customers. Lead, manage and motivate the Parts Sales Executive Team to achieve and exceed sales targets Continually monitor sales performance against set KPIs and take corrective action with the team to ensure KPIs and sales targets are met With the support of the Centre Manager, plan and implement promotional activities and campaigns to enable sales targets to be met Maintain own product knowledge and awareness of competitor activity Conduct regular 1:1 performance reviews to monitor the achievement of individual KPIs, and provide developmental or corrective support where required With the TPS Centre Manager, ensure the sales team is motivated through creative incentive schemes and rewards Provide and maintain an excellent level of service to customers via the team With the Centre management team, monitor delivery schedules to help maintain and improve service levels Conduct business with the highest level of integrity and professionalism Ensure the proper and accurate use of all business systems throughout the team Ensure compliance with business standards and processes, financial, legal, warranty and ethical guidelines Requirements What are we looking for? A proven track record of Sales Team management experience gained in a B2B environment and the ability to lead, manage and motivate a team of Parts Sales Executives Passionate about providing a great customer service experience A confident and capable communicator who can build strong relationships with all key stakeholders and clients High degree of IT literacy and a proficient user of MS Office Sales focussed Results orientated A passion or interest in the automotive industry or providing great customer service JBRP1_UKTJ
Customer Journey Manager (Agile Business Analyst) Duration: 6 Months (Possibility for extension) Location: Bristol Harbourside/Hybrid (2 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile As a Customer Journey Manager, you will assist the Product Owner and the product team in understanding, measuring, and orchestrating customer journeys. Your focus will be on integrating technology across functions to ensure our customers' needs remain at the forefront. You will work closely with colleagues in Product, Experience Design, and Engineering to ensure that the intended user experience is accurately represented and continuously improved. Key Responsibilities: Independently understand and map the end-to-end customer journey. Integrate insights from disparate data, processes, and systems relevant to the customer journey. Lead the creation of Customer Journey and process maps (e.g., Visio) with limited supervision. Continually evaluate the journey's effectiveness from both customer and business perspectives. Promote a continuous improvement mindset to enhance journey orchestration. Coordinate cross-functional alignment on customer journeys, building necessary consensus. Skills & Experience: Agile Methodology & Tools: Experience managing agile teams, delivering high-priority changes effectively. Customer Centricity: Strong ability to anticipate customer needs, ensuring work aligns with customer outcomes. Customer Insights: Knowledge of data governance and compliance regarding customer data. Experience standardizing data sources to provide innovative insights. Managing Key Relationships: Skilled in building and sustaining long-term relationships, resolving conflicts, and influencing outcomes at all levels. Market Entry & Analysis: Proficient in analysis methodologies, aligning them with the Group's objectives and strategies. Product Delivery: Ability to manage budgets and resources effectively to optimize product delivery. Product Innovation & Development: Forward-thinking with a keen eye on industry trends, leveraging technology for product development. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Dec 13, 2025
Contractor
Customer Journey Manager (Agile Business Analyst) Duration: 6 Months (Possibility for extension) Location: Bristol Harbourside/Hybrid (2 days per week on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Role Profile As a Customer Journey Manager, you will assist the Product Owner and the product team in understanding, measuring, and orchestrating customer journeys. Your focus will be on integrating technology across functions to ensure our customers' needs remain at the forefront. You will work closely with colleagues in Product, Experience Design, and Engineering to ensure that the intended user experience is accurately represented and continuously improved. Key Responsibilities: Independently understand and map the end-to-end customer journey. Integrate insights from disparate data, processes, and systems relevant to the customer journey. Lead the creation of Customer Journey and process maps (e.g., Visio) with limited supervision. Continually evaluate the journey's effectiveness from both customer and business perspectives. Promote a continuous improvement mindset to enhance journey orchestration. Coordinate cross-functional alignment on customer journeys, building necessary consensus. Skills & Experience: Agile Methodology & Tools: Experience managing agile teams, delivering high-priority changes effectively. Customer Centricity: Strong ability to anticipate customer needs, ensuring work aligns with customer outcomes. Customer Insights: Knowledge of data governance and compliance regarding customer data. Experience standardizing data sources to provide innovative insights. Managing Key Relationships: Skilled in building and sustaining long-term relationships, resolving conflicts, and influencing outcomes at all levels. Market Entry & Analysis: Proficient in analysis methodologies, aligning them with the Group's objectives and strategies. Product Delivery: Ability to manage budgets and resources effectively to optimize product delivery. Product Innovation & Development: Forward-thinking with a keen eye on industry trends, leveraging technology for product development. Candidates will need to show evidence of the above in their CV in order to be considered. If you feel you have the skills and experience and want to hear more about this role 'apply now' to declare your interest in this opportunity with our client. Your application will be observed by our dedicated team. We will respond to all successful applicants ASAP however, please be advised that we will always look to contact you further from this time should we need further applicants or if other opportunities arise relevant to your skillset. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Select how often (in days) to receive an alert: At Severn Trent, we believe everyone deserves more. More care for the environment, more sustainable initiatives, and more support for the communities we serve. That's why we're on a mission to deliver bigger and better things, and we need passionate graduates like you to help us achieve our goals. Our people and culture are the heart of our success. We're proud to be in the top 5% of utility companies worldwide for employee engagement and ranked as a Top 50 UK Employer on Glassdoor. With nearly 10,000 dedicated colleagues, we're looking for more brilliant people who are eager to turn challenges into opportunities for a better future. If you're excited to learn, and ready to make a real impact, we want you on our team. LET'S TELL YOU MORE Our Civil Engineering Design Graduate Programme offers the perfect blend of personal and professional development, exposing you to the frontline and the core of our business. Severn Trent Capital and Commercial Services design and deliver water and wastewater infrastructure, including pipelines and treatment facilities. As a Graduate Engineer the work you undertake will be interesting and varied. The programme will enable you to spend time in various teams across our design, delivery and digital capability functions and will also offer opportunities to spend time working in other areas of our business. How do we meet the challenge of population growth? How do we navigate the extreme weather events which are becoming more frequent because of climate change? How do we deal with water shortages and longer periods of drought? How do we reduce our carbon emissions and mitigate the impact our business processes have on our planet? These are all critical business challenges our teams are currently working to tackle, and you could come work alongside engineers that are trialling some of the best technology and innovation in the industry, making ground breaking changes for future generations to come. You'll get a real insight into the sheer scale of engineering that goes into our water and wastewater treatment and distribution of our water supply and waste removal services through three 9 month unique placements, across our engineering design teams. You'll learn about different aspects of our business whilst working on a range of projects which will help address real life challenges and drive tangible change. You may be working in a waste workstream designing sewerage systems, or waste treatment designing tanks to facilitate sewage treatment; or in a clean water design team undertaking distribution pipe design or clean water treatment plant design. The aim of the programme is to create a pathway and give you the necessary tools to become a chartered civil engineer. HOW WILL THE PROGRAMME WORK? You will be based at Severn Trent Headquarters in Covenrey, the heart of our patch. The programme requires you to complete placements throughout your time in the role, gaining exposure in different areas of the department so that you are equipped with the right skills to build your career here at Severn Trent. In this exciting programme, you will have the chance to discuss your development and career ambitions in your 1-1 meetings with business leads, mentors, a study buddy, the cohort leader, and the New Talent Team. WHAT YOU WILL LEARN You will expand your knowledge of project and people management, including learning how to effectively manage and influence stakeholders. You'll also gain a strong business and commercial acumen, developing your ability to plan strategically with time, cost, and quality in mind, and learn what it takes to successfully design and deliver infrastructure projects across multidisciplinary teams and our supply chain. You'll gain a deeper understanding of why and how we make sure we deliver with our customers at the heart of what we do, and how we communicate this message across our communities. WHAT WE ARE LOOKING FOR We want our employees to care and to have a genuine passion for what we do as a business. We need people who want to make a difference in providing a vital service to our customers, now and for the long term. If you have the passion to succeed that we see in our graduates every day, you'll be a great match for our programme. We'd love you to be someone with: Preparing and contributing to the review of civil design deliverables, including specifications, hydraulic calculations, datasheets, civil design of large civil assetts, 3D models and schedules. Conducting site surveys, investigations and asset condition assessments. Scoping solutions working as part of a multi disciplinary team. Liaising with contractors and suppliers for equipment selection, site investigation and design acceptance Understanding British standards & regulations, including construction design management, alongside water industry specific legislation, specifications and guidelines. ABOUT THE PROGRAMME Our New Talent Team will guide you and support you every step of the way. Furthermore, your line manager, mentor and graduate buddy will be there to help you in making sure you reach your full potential here at Severn Trent. ENTRY CRITERIA We require a degree in ICE accredited degree in Civil Engineering or a degree meeting ICE accreditation. BEng graduates will be encouraged to register for IEng with a requirement for further learning to be undertaken for CEng registration; MEng graduates do not. DRIVING REQUIREMENTS It is essential you have a full UK driving license and access to your own vehicle upon starting this role. HOW WE'LL REWARD AND CARE FOR YOU IN RETURN It's not just a job you'll get here; you'll get a career too. We have a range of benefits that reward and recognise great work and award winning training to ensure you reach your potential. And we'll also help you play your part in looking after the environment and the community in which we live. Here are some of our favourites: 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) Annual bonus scheme (of up to £2,225 which is subject to eligibility) Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate Dedicated training and development with our Academy Electric vehicle scheme and retail offers Family friendly policies Two paid volunteering days per year As if that isn't enough, you'll receive an annual salary increase whilst you're on programme and you'll also get an increase when you move into your first job. DIVERSITY AND INCLUSION At Severn Trent we are passionate about our people. We want to make sure that we continue to foster a more diverse, inclusive, and cohesive culture that represents the communities and customers we serve. We're making sure we keep up the progress with our wonderful working groups - LGBTQ+, Women in Operations & STEM, Disability and Ethnicity, who help us with our commitments. Find out more about our commitments to Diversity and Inclusion at Severn Trent. LET'S GO Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. Roles close on 13th January at Midday (12pm) Check your diary - face to face assessments will run from through February and March 2026 Estimated start date- September 2026 To find out more about working with us, search on social media. In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this programme and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate must be able therefore to demonstrate right to work without Severn Trent sponsorship.
Dec 13, 2025
Full time
Select how often (in days) to receive an alert: At Severn Trent, we believe everyone deserves more. More care for the environment, more sustainable initiatives, and more support for the communities we serve. That's why we're on a mission to deliver bigger and better things, and we need passionate graduates like you to help us achieve our goals. Our people and culture are the heart of our success. We're proud to be in the top 5% of utility companies worldwide for employee engagement and ranked as a Top 50 UK Employer on Glassdoor. With nearly 10,000 dedicated colleagues, we're looking for more brilliant people who are eager to turn challenges into opportunities for a better future. If you're excited to learn, and ready to make a real impact, we want you on our team. LET'S TELL YOU MORE Our Civil Engineering Design Graduate Programme offers the perfect blend of personal and professional development, exposing you to the frontline and the core of our business. Severn Trent Capital and Commercial Services design and deliver water and wastewater infrastructure, including pipelines and treatment facilities. As a Graduate Engineer the work you undertake will be interesting and varied. The programme will enable you to spend time in various teams across our design, delivery and digital capability functions and will also offer opportunities to spend time working in other areas of our business. How do we meet the challenge of population growth? How do we navigate the extreme weather events which are becoming more frequent because of climate change? How do we deal with water shortages and longer periods of drought? How do we reduce our carbon emissions and mitigate the impact our business processes have on our planet? These are all critical business challenges our teams are currently working to tackle, and you could come work alongside engineers that are trialling some of the best technology and innovation in the industry, making ground breaking changes for future generations to come. You'll get a real insight into the sheer scale of engineering that goes into our water and wastewater treatment and distribution of our water supply and waste removal services through three 9 month unique placements, across our engineering design teams. You'll learn about different aspects of our business whilst working on a range of projects which will help address real life challenges and drive tangible change. You may be working in a waste workstream designing sewerage systems, or waste treatment designing tanks to facilitate sewage treatment; or in a clean water design team undertaking distribution pipe design or clean water treatment plant design. The aim of the programme is to create a pathway and give you the necessary tools to become a chartered civil engineer. HOW WILL THE PROGRAMME WORK? You will be based at Severn Trent Headquarters in Covenrey, the heart of our patch. The programme requires you to complete placements throughout your time in the role, gaining exposure in different areas of the department so that you are equipped with the right skills to build your career here at Severn Trent. In this exciting programme, you will have the chance to discuss your development and career ambitions in your 1-1 meetings with business leads, mentors, a study buddy, the cohort leader, and the New Talent Team. WHAT YOU WILL LEARN You will expand your knowledge of project and people management, including learning how to effectively manage and influence stakeholders. You'll also gain a strong business and commercial acumen, developing your ability to plan strategically with time, cost, and quality in mind, and learn what it takes to successfully design and deliver infrastructure projects across multidisciplinary teams and our supply chain. You'll gain a deeper understanding of why and how we make sure we deliver with our customers at the heart of what we do, and how we communicate this message across our communities. WHAT WE ARE LOOKING FOR We want our employees to care and to have a genuine passion for what we do as a business. We need people who want to make a difference in providing a vital service to our customers, now and for the long term. If you have the passion to succeed that we see in our graduates every day, you'll be a great match for our programme. We'd love you to be someone with: Preparing and contributing to the review of civil design deliverables, including specifications, hydraulic calculations, datasheets, civil design of large civil assetts, 3D models and schedules. Conducting site surveys, investigations and asset condition assessments. Scoping solutions working as part of a multi disciplinary team. Liaising with contractors and suppliers for equipment selection, site investigation and design acceptance Understanding British standards & regulations, including construction design management, alongside water industry specific legislation, specifications and guidelines. ABOUT THE PROGRAMME Our New Talent Team will guide you and support you every step of the way. Furthermore, your line manager, mentor and graduate buddy will be there to help you in making sure you reach your full potential here at Severn Trent. ENTRY CRITERIA We require a degree in ICE accredited degree in Civil Engineering or a degree meeting ICE accreditation. BEng graduates will be encouraged to register for IEng with a requirement for further learning to be undertaken for CEng registration; MEng graduates do not. DRIVING REQUIREMENTS It is essential you have a full UK driving license and access to your own vehicle upon starting this role. HOW WE'LL REWARD AND CARE FOR YOU IN RETURN It's not just a job you'll get here; you'll get a career too. We have a range of benefits that reward and recognise great work and award winning training to ensure you reach your potential. And we'll also help you play your part in looking after the environment and the community in which we live. Here are some of our favourites: 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year) Annual bonus scheme (of up to £2,225 which is subject to eligibility) Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%) Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate Dedicated training and development with our Academy Electric vehicle scheme and retail offers Family friendly policies Two paid volunteering days per year As if that isn't enough, you'll receive an annual salary increase whilst you're on programme and you'll also get an increase when you move into your first job. DIVERSITY AND INCLUSION At Severn Trent we are passionate about our people. We want to make sure that we continue to foster a more diverse, inclusive, and cohesive culture that represents the communities and customers we serve. We're making sure we keep up the progress with our wonderful working groups - LGBTQ+, Women in Operations & STEM, Disability and Ethnicity, who help us with our commitments. Find out more about our commitments to Diversity and Inclusion at Severn Trent. LET'S GO Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. Roles close on 13th January at Midday (12pm) Check your diary - face to face assessments will run from through February and March 2026 Estimated start date- September 2026 To find out more about working with us, search on social media. In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. We have assessed this programme and do not consider that we would be able to sponsor a successful candidate under the Skilled Worker route as the role does not meet the relevant Home Office criteria; the successful candidate must be able therefore to demonstrate right to work without Severn Trent sponsorship.
Working hours:35 hours per week, Monday to Friday Duration:Permanent Location:Brighton Job Ref:203590 About the role Ansvar, who are proudly part of Benefact Group, are looking for a Underwriting Team Leader to join our Brighton office. To work with the Bespoke Team Underwriting Manager to deliver the business plan in relation to schemes, providing high level decisions and advice to enable the delivery of UW strategy, quality and performance whilst managing the day-to-day activities and performance of the Schemes team. Why join us? Join a collaborative and inclusive culture that's committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes. What you'll be doing Manage the team to deliver on team and individual objectives, ensuring sustainable profitable growth and retention of business in accordance with Underwriting strategy and in line with Ansvar Business Plan Work collaboratively across the business to support the acquisition and implementation of new schemes, and oversee the administration of existing schemes. Alongside the Bespoke Team Underwriting Manager, management of relationships to support the implementation, growth and profitability of potential and existing schemes, including broker visits. Contribute to the monitoring and reviewing of systems and processes and support the implementation of initiatives to improve team capability and performance. Plan, prioritise and manage individual and team workflow effectively to deliver outstanding service Set and monitor individual and team targets on an annual, weekly and daily basis to maximise team performance and meet objectives Manage team performance in line with Underwriting capability framework, supporting team members to identify and address development needs and ensuring appropriate stretch. Own caseload of underwriting work to undertaken, which may fluctuate with team requirements Act as referral point for the team providing coaching, training in an appropriate time frame Conduct audits and provide feedback, coaching and training as appropriate Deal effectively with escalations within the team working with other underwriting teams where relevant Ensure that appropriate risk management frameworks are embedded within the team Identify and resolve all escalated customer complaints in line with regulatory/company guidelines Provide managerial support by acting flexibly across the areas of the business providing customer support What you'll need to have Commercial underwriting experience, with significant trading and negotiation experience Experience of effective stakeholder management within a commercial environment Experience of analysing data and MI reporting Confident and influential communicator with the ability to negotiate at all levels both internally and externally What makes you stand out Minimum Dip CII qualified or working towards within an agreed timeframe Experience of managing a successful underwriting/customer service team within an Insurance/Financial services Previous experience working within a commercial scheme environment What we offer A competitive salary - let's discuss it Hybrid working Group Personal Pension - up to 12% employer contribution Generous annual bonus scheme between 6% and 24% 25 days annual leave plus bank holidays, and a holiday buy and sell scheme An array of health and wellbeing benefits, including private healthcare, income protection and life assurance £200 annual personal grant to a charity of your choice Encouraged to take at least one volunteering day per year Employee Assistance Programme Full study support to gain professional qualifications Access to virtual GP Enhanced maternity and paternity pay About us Ansvar specialise in insurance to the third sector. We cover thousands of risks in the UK, and unlike other insurers, our products are specifically designed for the niches we insure. Driven by our values of empathy, professionalism and trust, we hold a genuine desire to positively impact the communities we help protect. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade , having given away £250 million since 2014. We have ambitious plans to become the UK's number one corporate donor, with strategic objectives in place to double the Group's size. We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know. Directory of Social Change's UK Guides to Company Giving 2017-26
Dec 13, 2025
Full time
Working hours:35 hours per week, Monday to Friday Duration:Permanent Location:Brighton Job Ref:203590 About the role Ansvar, who are proudly part of Benefact Group, are looking for a Underwriting Team Leader to join our Brighton office. To work with the Bespoke Team Underwriting Manager to deliver the business plan in relation to schemes, providing high level decisions and advice to enable the delivery of UW strategy, quality and performance whilst managing the day-to-day activities and performance of the Schemes team. Why join us? Join a collaborative and inclusive culture that's committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes. What you'll be doing Manage the team to deliver on team and individual objectives, ensuring sustainable profitable growth and retention of business in accordance with Underwriting strategy and in line with Ansvar Business Plan Work collaboratively across the business to support the acquisition and implementation of new schemes, and oversee the administration of existing schemes. Alongside the Bespoke Team Underwriting Manager, management of relationships to support the implementation, growth and profitability of potential and existing schemes, including broker visits. Contribute to the monitoring and reviewing of systems and processes and support the implementation of initiatives to improve team capability and performance. Plan, prioritise and manage individual and team workflow effectively to deliver outstanding service Set and monitor individual and team targets on an annual, weekly and daily basis to maximise team performance and meet objectives Manage team performance in line with Underwriting capability framework, supporting team members to identify and address development needs and ensuring appropriate stretch. Own caseload of underwriting work to undertaken, which may fluctuate with team requirements Act as referral point for the team providing coaching, training in an appropriate time frame Conduct audits and provide feedback, coaching and training as appropriate Deal effectively with escalations within the team working with other underwriting teams where relevant Ensure that appropriate risk management frameworks are embedded within the team Identify and resolve all escalated customer complaints in line with regulatory/company guidelines Provide managerial support by acting flexibly across the areas of the business providing customer support What you'll need to have Commercial underwriting experience, with significant trading and negotiation experience Experience of effective stakeholder management within a commercial environment Experience of analysing data and MI reporting Confident and influential communicator with the ability to negotiate at all levels both internally and externally What makes you stand out Minimum Dip CII qualified or working towards within an agreed timeframe Experience of managing a successful underwriting/customer service team within an Insurance/Financial services Previous experience working within a commercial scheme environment What we offer A competitive salary - let's discuss it Hybrid working Group Personal Pension - up to 12% employer contribution Generous annual bonus scheme between 6% and 24% 25 days annual leave plus bank holidays, and a holiday buy and sell scheme An array of health and wellbeing benefits, including private healthcare, income protection and life assurance £200 annual personal grant to a charity of your choice Encouraged to take at least one volunteering day per year Employee Assistance Programme Full study support to gain professional qualifications Access to virtual GP Enhanced maternity and paternity pay About us Ansvar specialise in insurance to the third sector. We cover thousands of risks in the UK, and unlike other insurers, our products are specifically designed for the niches we insure. Driven by our values of empathy, professionalism and trust, we hold a genuine desire to positively impact the communities we help protect. Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade , having given away £250 million since 2014. We have ambitious plans to become the UK's number one corporate donor, with strategic objectives in place to double the Group's size. We believe it's essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better. At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone. If you need any additional support during the recruitment process, then please let us know. Directory of Social Change's UK Guides to Company Giving 2017-26
Head of Technology Change & Transformation Number of Direct Reports: 0 Job Purpose The Senior Project Manager ensures that the projects within their remit deliver the agreed business benefits on time, to budget, to the required quality standard, all within the CLS Project Governance framework. Essential Functions Major duties and responsibilities of the job Strategic Defines plans through a rigorous and highly interactive process of defining business requirements, project specifications, managing resources and environments. Agrees and formalizes plans, conducts or co-ordinates required business analysis where necessary. Presents plans and business cases and gains their sign off from sponsors and other stakeholders. Relationship/Vendor management; develop and maintain strong relationships with stakeholders, both internal and external. Create project business case for all projects and ensure the benefits are measurable and agreed by all stakeholders. Responsible for demonstrating that stated benefits have been realised once the project has been delivered. Operational Manage day-to-day operational aspects of a portfolio of projects, scope and budget Manage and maintain interlock of projects with other project managers Effectively apply, support and champion the CLS Governance methodology and enforce project standards Review deliverables prepared by the project teams before company-wide review Identify and lead the virtual project team Where required, recruiting project staff and consultants Managing co-ordination of the partners and working groups engaged in project work Ensure project documents are complete, current, and stored appropriately Detailed portfolio planning and control including: Developing and maintaining a detailed project roadmap. Managing project deliverables in line with the project roadmap. Act as an escalation point for project risk and issues. Resolving cross-functional issues at project level where necessary. Strong oversight of project scope and change control. Monitoring project progress and performance from a benefit realisation, time, cost and quality perspective. Providing status reports in line with CLS' internal standards and regulatory requirements. Financial management across the portfolio of projects. Partnering with the finance department and ePMO Liaison with, and updates progress to, project steering board/senior management From time to time, provide cover for peers and assist in the creation and issuance of departmental reports Understand basic revenue models, P/L, and cost-to-completion projections, apply analysis to this data to make project decisions and provide reporting of this data (Earned Value Reporting) Leadership Coach and mentor junior members of staff Display complete ownership for projects leading by example Capable of managing a project team effectively through matrix management. Need to be able to get the best out of a team of people who may not be direct reports. Experienced at managing stakeholders ensuring strong communication and governance is in place. Influence and manage the project managers and project teams (internal and external) to deliver to the required constraints of time, budget and quality. A "self starter" who does not wait to be asked, prepared and thorough in all aspects of the role. Knowledge, Skills and Abilities Significant practical experience of leading and managing Infrastructure change programs across an end-to-end project lifecycle Strong history of managing third party service providers to deliver a range of change activities Extensive hands-on experience of delivering complex IT change projects in a high performance organisation Have had responsibility of delivering book of work with budget in excess of £5m Extensive knowledge of delivering with vendor organisations and suppliers Excellent communication skills with practical experience of supporting technical teams to formulate and articulate business benefits through the construction of business cases Demonstrable experience of quantifying the effort required to deliver a solution whilst articulating any implications of any proposed solution on the wider business and existing systems Experience delivering a wide range of Infrastructure projects - Networks, Storage, AIX, Microsoft Proficient in creating well-structured and good quality project documentation with excellent skills in the use of the MS Office suite of tools and MS Project Experience of using Microsoft Project to produce and maintain high quality project plans Strong personal work ethic with a "can-do" attitude Motivated delivery focused individual Proven ability managing projects in a complex & demanding environment. Desired Qualifications Experience, education and any certifications as necessary for successful job performance 10+ years of project management experience 5+ year of program/portfolio management experience Success Factors Personal characteristics contributing to an individual's ability to excel in the position Proactive Leader - Strong management skills which make you effective at leading a project team, negotiating with Senior Managers, stakeholders and external suppliers and contractors. You should be able to positively influence all stakeholders to ensure a cost effective quality deliverable whilst ensuring effective time management to get the job done. Strong communicator - Be able to demonstrate a number of years of experience of communicating clearly at all levels within a business and with senior sponsors and internal and external stakeholders. Be well experienced in both the "Art" as well as the "Science" of project management to ensure that CLS obtains the maximum value for its investment. Delivery of Business Benefits - A comprehensive understanding and demonstrable experience in ensuring that all projects deliver quantified business benefits. Excellent Problem solving skills - Demonstrable competencies in solving problems. Always challenging 'facts' in order to find the best plan to deliver the project. Where and when necessary, elevate early and appropriately to management prior to avoid issues and deviations to plan. Consultative relationship management - Gets to the heart of the issues with a presence and gravitas and clarity of presentation across all forms of communication. Strong People Management Skills - Able to bring the best out of people and a team through leading by example and by coaching and mentoring staff members and developing personalised self-development plans. Delivery focused - Understands that delivery is the overarching principle for the role of a portfolio manager and maintains focus on delivery across the wider reaching portfolio.
Dec 13, 2025
Full time
Head of Technology Change & Transformation Number of Direct Reports: 0 Job Purpose The Senior Project Manager ensures that the projects within their remit deliver the agreed business benefits on time, to budget, to the required quality standard, all within the CLS Project Governance framework. Essential Functions Major duties and responsibilities of the job Strategic Defines plans through a rigorous and highly interactive process of defining business requirements, project specifications, managing resources and environments. Agrees and formalizes plans, conducts or co-ordinates required business analysis where necessary. Presents plans and business cases and gains their sign off from sponsors and other stakeholders. Relationship/Vendor management; develop and maintain strong relationships with stakeholders, both internal and external. Create project business case for all projects and ensure the benefits are measurable and agreed by all stakeholders. Responsible for demonstrating that stated benefits have been realised once the project has been delivered. Operational Manage day-to-day operational aspects of a portfolio of projects, scope and budget Manage and maintain interlock of projects with other project managers Effectively apply, support and champion the CLS Governance methodology and enforce project standards Review deliverables prepared by the project teams before company-wide review Identify and lead the virtual project team Where required, recruiting project staff and consultants Managing co-ordination of the partners and working groups engaged in project work Ensure project documents are complete, current, and stored appropriately Detailed portfolio planning and control including: Developing and maintaining a detailed project roadmap. Managing project deliverables in line with the project roadmap. Act as an escalation point for project risk and issues. Resolving cross-functional issues at project level where necessary. Strong oversight of project scope and change control. Monitoring project progress and performance from a benefit realisation, time, cost and quality perspective. Providing status reports in line with CLS' internal standards and regulatory requirements. Financial management across the portfolio of projects. Partnering with the finance department and ePMO Liaison with, and updates progress to, project steering board/senior management From time to time, provide cover for peers and assist in the creation and issuance of departmental reports Understand basic revenue models, P/L, and cost-to-completion projections, apply analysis to this data to make project decisions and provide reporting of this data (Earned Value Reporting) Leadership Coach and mentor junior members of staff Display complete ownership for projects leading by example Capable of managing a project team effectively through matrix management. Need to be able to get the best out of a team of people who may not be direct reports. Experienced at managing stakeholders ensuring strong communication and governance is in place. Influence and manage the project managers and project teams (internal and external) to deliver to the required constraints of time, budget and quality. A "self starter" who does not wait to be asked, prepared and thorough in all aspects of the role. Knowledge, Skills and Abilities Significant practical experience of leading and managing Infrastructure change programs across an end-to-end project lifecycle Strong history of managing third party service providers to deliver a range of change activities Extensive hands-on experience of delivering complex IT change projects in a high performance organisation Have had responsibility of delivering book of work with budget in excess of £5m Extensive knowledge of delivering with vendor organisations and suppliers Excellent communication skills with practical experience of supporting technical teams to formulate and articulate business benefits through the construction of business cases Demonstrable experience of quantifying the effort required to deliver a solution whilst articulating any implications of any proposed solution on the wider business and existing systems Experience delivering a wide range of Infrastructure projects - Networks, Storage, AIX, Microsoft Proficient in creating well-structured and good quality project documentation with excellent skills in the use of the MS Office suite of tools and MS Project Experience of using Microsoft Project to produce and maintain high quality project plans Strong personal work ethic with a "can-do" attitude Motivated delivery focused individual Proven ability managing projects in a complex & demanding environment. Desired Qualifications Experience, education and any certifications as necessary for successful job performance 10+ years of project management experience 5+ year of program/portfolio management experience Success Factors Personal characteristics contributing to an individual's ability to excel in the position Proactive Leader - Strong management skills which make you effective at leading a project team, negotiating with Senior Managers, stakeholders and external suppliers and contractors. You should be able to positively influence all stakeholders to ensure a cost effective quality deliverable whilst ensuring effective time management to get the job done. Strong communicator - Be able to demonstrate a number of years of experience of communicating clearly at all levels within a business and with senior sponsors and internal and external stakeholders. Be well experienced in both the "Art" as well as the "Science" of project management to ensure that CLS obtains the maximum value for its investment. Delivery of Business Benefits - A comprehensive understanding and demonstrable experience in ensuring that all projects deliver quantified business benefits. Excellent Problem solving skills - Demonstrable competencies in solving problems. Always challenging 'facts' in order to find the best plan to deliver the project. Where and when necessary, elevate early and appropriately to management prior to avoid issues and deviations to plan. Consultative relationship management - Gets to the heart of the issues with a presence and gravitas and clarity of presentation across all forms of communication. Strong People Management Skills - Able to bring the best out of people and a team through leading by example and by coaching and mentoring staff members and developing personalised self-development plans. Delivery focused - Understands that delivery is the overarching principle for the role of a portfolio manager and maintains focus on delivery across the wider reaching portfolio.
We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as an Implementation Consultant at Civica As Head of Projects within our People & Workforce Management - Education team, you'll lead a team of Project Managers delivering exceptional service to customers across our portfolio. You'll set the standard for customer experience during implementation, ensuring projects are delivered on time, within budget, and to the highest quality. This is a leadership role where you'll mentor and develop your team, drive continuous improvement, and collaborate across functions to optimise delivery. If you're passionate about inspiring teams and shaping project excellence, this is the role for you. Key Responsibilities Lead and mentor a team of Project Managers, fostering collaboration and accountability. Oversee delivery of a portfolio of projects within agreed timescales and budgets. Manage programme budgets and mitigate risks to revenue. Ensure robust governance, risk management, and change control processes. Drive continuous improvement in project management tools, templates, and frameworks. Collaborate with PMO and other teams to embed best practices. Act as the escalation point for major issues and promote problem-solving across teams. Forecast and manage billable utilisation against targets. Facilitate team meetings, workshops, and development initiatives. Carry out full line management responsibilities including recruitment, appraisals, and resource allocation. Proven experience in Service Delivery and Project Management (PRINCE2 preferred) within GovTech or related public sector fields (NHS, local authority, education etc). Strong leadership skills with a track record of inspiring and developing teams. Excellent communication and stakeholder engagement skills. Ability to manage budgets, risks, and complex project portfolios. Strong organisational and planning capabilities. Preferred Skills Knowledge of project delivery within GovTech. Proficiency in Microsoft tools (Word, Excel, PowerPoint, Project). Familiarity with Civica systems including SOPs and Proact. There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit. We Want You to Bring Your Whole Self to Work There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit. Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: Time Off & Work-Life Balance 25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days! Days of Difference - Up to 3 extra days off for volunteering. Financial Well-being & Security Pension Contributions - 5% employer match to support your future. Income Protection - Up to 75% salary cover for long-term illness. Life Assurance - 4x salary tax-free lump sum. Critical Illness Cover - £25,000 lump sum (extendable to dependents). Health & Perks Private Medical Insurance - Fast access to private healthcare. Health Cash Plan - Claim back physio, therapies & more. Dental Insurance - Cover for routine & emergency care. Electric Vehicle (EV) Scheme - A wide range of electric & hybrid vehicles. Affinity Groups - Join employee-led communities. Bounty Bonus - Refer a friend & get rewarded. At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
Dec 13, 2025
Full time
We're Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as an Implementation Consultant at Civica As Head of Projects within our People & Workforce Management - Education team, you'll lead a team of Project Managers delivering exceptional service to customers across our portfolio. You'll set the standard for customer experience during implementation, ensuring projects are delivered on time, within budget, and to the highest quality. This is a leadership role where you'll mentor and develop your team, drive continuous improvement, and collaborate across functions to optimise delivery. If you're passionate about inspiring teams and shaping project excellence, this is the role for you. Key Responsibilities Lead and mentor a team of Project Managers, fostering collaboration and accountability. Oversee delivery of a portfolio of projects within agreed timescales and budgets. Manage programme budgets and mitigate risks to revenue. Ensure robust governance, risk management, and change control processes. Drive continuous improvement in project management tools, templates, and frameworks. Collaborate with PMO and other teams to embed best practices. Act as the escalation point for major issues and promote problem-solving across teams. Forecast and manage billable utilisation against targets. Facilitate team meetings, workshops, and development initiatives. Carry out full line management responsibilities including recruitment, appraisals, and resource allocation. Proven experience in Service Delivery and Project Management (PRINCE2 preferred) within GovTech or related public sector fields (NHS, local authority, education etc). Strong leadership skills with a track record of inspiring and developing teams. Excellent communication and stakeholder engagement skills. Ability to manage budgets, risks, and complex project portfolios. Strong organisational and planning capabilities. Preferred Skills Knowledge of project delivery within GovTech. Proficiency in Microsoft tools (Word, Excel, PowerPoint, Project). Familiarity with Civica systems including SOPs and Proact. There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit. We Want You to Bring Your Whole Self to Work There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit. Why You'll Love Working with Us As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities. We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect: Time Off & Work-Life Balance 25 Days Annual Leave + bank holidays - plus the option to buy up to 10 extra days! Days of Difference - Up to 3 extra days off for volunteering. Financial Well-being & Security Pension Contributions - 5% employer match to support your future. Income Protection - Up to 75% salary cover for long-term illness. Life Assurance - 4x salary tax-free lump sum. Critical Illness Cover - £25,000 lump sum (extendable to dependents). Health & Perks Private Medical Insurance - Fast access to private healthcare. Health Cash Plan - Claim back physio, therapies & more. Dental Insurance - Cover for routine & emergency care. Electric Vehicle (EV) Scheme - A wide range of electric & hybrid vehicles. Affinity Groups - Join employee-led communities. Bounty Bonus - Refer a friend & get rewarded. At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
Overview Client Service Executive, Institutional - UK - 850 London, United Kingdom Job Description Business Area: Client Group Location: London Reporting to: Head of Institutional Client Service EMEA Job title: Institutional Client Executive Who we're looking for We are seeking a Client Executive who is passionate about delivering excellent service to our institutional clients. You will support clients by responding to a variety of queries and requests, ranging from portfolio and performance information to legal and compliance matters, with guidance from more experienced colleagues where needed. In this role, you will help to strengthen client relationships aligning with sales teams to help drive commercial success. Acting as the 'Voice of the Client', you will ensure client needs and requirements are understood and communicated effectively across the business. You will deliver high quality servicing, addressing queries promptly and working collaboratively with internal teams to create a seamless and positive client experience. For this role fluency in English is required, as well as knowledge of an additional European language (such as German, or Italian) also necessary. About Schroders We are a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 5,000 people across six continents. We've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The location Our headquarters are located in the City of London, at the heart of the UK's financial centre. Client Group is a global division and the EMEA Client Service London's hub is in close proximity to key stakeholders (e.g. operations, legal, compliance) and is well placed to effectively deliver first class client service to our European client base and support Schroders European Sales teams. The team The London based EMEA hub is a team of Client Service representatives split across two teams (Institutional and Intermediary) both reporting to the Head of Client Service (UK & EMEA). This role will be focused on Institutional clients. What you'll do Act as a trusted point of contact for institutional clients, providing clear, accurate, and timely information, and assisting with the management of enquiries and service requests to help deliver effective resolution and support client satisfaction. Work collaboratively with internal teams to gather and share client requirements and contribute ideas for improving key client-facing processes. Help monitor and record activities related to errors, omissions, and complaints, ensuring accurate documentation and timely escalation in line with policies, while learning best practices to help minimise errors. Develop and maintain positive working relationships with the global onboarding team to stay informed about client onboarding progress and processes. With guidance, from time to time, you may be required to be involved with the on/offboarding processes for segregated mandates, supporting key stakeholders as required. Support the accurate documentation and execution of side letters, amendments, and bespoke clauses within client legal agreements, following established procedures and seeking guidance when needed. Help deliver timely client communications regarding updates, regulatory notices, and other important information, ensuring content is clear and relevant. Work closely with operations and reporting teams to help co-ordinate reporting requirements for new and existing clients, supporting the delivery of high-quality information. Collaborate with Operations and other business areas to support ongoing improvements in service delivery and help maximise value for clients. Assist in planning, coordinating, and supporting client due diligence meetings, representing Schroders and its operations in a knowledgeable and professional manner, with guidance where needed. Gather and provide information to help clients with their ad hoc requests, ensuring they are responded to efficiently and professionally. Desirable knowledge and experience requirements Experience: Ideally, you have around 1-2 years' experience in client servicing, relationship management, or a similar role within asset management or financial services, with some exposure to European institutional clients being an advantage. Industry Awareness: You have a basic understanding of asset management products and services (such as funds, mandates, and alternative investments) and are eager to learn more about the needs of institutional clients, such as pension funds and insurers. Regulatory Awareness: You are familiar with, or keen to develop your knowledge of key regulatory frameworks in Europe (for example, MiFID II, UCITS, AIFMD, SFDR) and local market practices. Client Servicing Excellence: You have some experience of providing a high standard of service to clients and supporting client relationships, acting as a reliable point of contact and responding to queries professionally. Cross-Functional Collaboration: You have worked with, or are comfortable working with, colleagues in areas like sales, investments, operations, legal, risk or compliance to help resolve client queries and support solutions. Problem-Solving: You are confident analysing information and contributing to the resolution of client queries or requests, seeking support from more experienced colleagues where appropriate. Communication Skills: You communicate clearly, both verbally and in writing, and are able to present information in a way that can be understood by a range of stakeholders. Knowledge of Custody and Settlement: You are aware of the basics of custody operations, trade settlement, and fund administration processes, and are open to developing your knowledge further in these areas. Technical Proficiency: You are comfortable using CRM and reporting systems and Microsoft Office tools such as Excel and PowerPoint. Language Skills: Fluency in English is required. Knowledge of an additional European language (such as German, or Italian) required. Client Centricity: You are committed to providing a positive experience for clients from diverse backgrounds and are motivated by helping others. Cultural Awareness: You demonstrate respect for different cultures and are interested in learning about business practices across European markets to support effective client engagement. What you'll be like Take Ownership and Deliver: You approach challenges positively and take responsibility for supporting good client outcomes. You are committed, reliable, and follow through on your tasks with care and attention. Collaborative Partner: You value working with colleagues and are eager to build positive relationships across teams. You work openly with others to overcome challenges and contribute to solutions. Innovative and Curious: You're interested in finding better ways to do things and are open to learning. You bring fresh ideas to simplify tasks and support improvements for both clients and the business. Inspiring Colleague: You contribute to the firm's values and culture by setting a good example. You appreciate your colleagues' strengths and encourage a supportive, positive team environment. Client Centric and Future-Focused: You focus on understanding and meeting clients' needs, with careful attention to detail and quality in your work. You're open to learning about industry changes and adapting when required to help provide a great service. We recognise potential, whoever you are Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics. About Us We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. Job Info Job Identification 549 Job Category Sales Posting Date 09/29/2025, 12:08 PM Locations 1 London Wall Place, London, EC2Y 5AU, GB
Dec 13, 2025
Full time
Overview Client Service Executive, Institutional - UK - 850 London, United Kingdom Job Description Business Area: Client Group Location: London Reporting to: Head of Institutional Client Service EMEA Job title: Institutional Client Executive Who we're looking for We are seeking a Client Executive who is passionate about delivering excellent service to our institutional clients. You will support clients by responding to a variety of queries and requests, ranging from portfolio and performance information to legal and compliance matters, with guidance from more experienced colleagues where needed. In this role, you will help to strengthen client relationships aligning with sales teams to help drive commercial success. Acting as the 'Voice of the Client', you will ensure client needs and requirements are understood and communicated effectively across the business. You will deliver high quality servicing, addressing queries promptly and working collaboratively with internal teams to create a seamless and positive client experience. For this role fluency in English is required, as well as knowledge of an additional European language (such as German, or Italian) also necessary. About Schroders We are a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 5,000 people across six continents. We've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. The location Our headquarters are located in the City of London, at the heart of the UK's financial centre. Client Group is a global division and the EMEA Client Service London's hub is in close proximity to key stakeholders (e.g. operations, legal, compliance) and is well placed to effectively deliver first class client service to our European client base and support Schroders European Sales teams. The team The London based EMEA hub is a team of Client Service representatives split across two teams (Institutional and Intermediary) both reporting to the Head of Client Service (UK & EMEA). This role will be focused on Institutional clients. What you'll do Act as a trusted point of contact for institutional clients, providing clear, accurate, and timely information, and assisting with the management of enquiries and service requests to help deliver effective resolution and support client satisfaction. Work collaboratively with internal teams to gather and share client requirements and contribute ideas for improving key client-facing processes. Help monitor and record activities related to errors, omissions, and complaints, ensuring accurate documentation and timely escalation in line with policies, while learning best practices to help minimise errors. Develop and maintain positive working relationships with the global onboarding team to stay informed about client onboarding progress and processes. With guidance, from time to time, you may be required to be involved with the on/offboarding processes for segregated mandates, supporting key stakeholders as required. Support the accurate documentation and execution of side letters, amendments, and bespoke clauses within client legal agreements, following established procedures and seeking guidance when needed. Help deliver timely client communications regarding updates, regulatory notices, and other important information, ensuring content is clear and relevant. Work closely with operations and reporting teams to help co-ordinate reporting requirements for new and existing clients, supporting the delivery of high-quality information. Collaborate with Operations and other business areas to support ongoing improvements in service delivery and help maximise value for clients. Assist in planning, coordinating, and supporting client due diligence meetings, representing Schroders and its operations in a knowledgeable and professional manner, with guidance where needed. Gather and provide information to help clients with their ad hoc requests, ensuring they are responded to efficiently and professionally. Desirable knowledge and experience requirements Experience: Ideally, you have around 1-2 years' experience in client servicing, relationship management, or a similar role within asset management or financial services, with some exposure to European institutional clients being an advantage. Industry Awareness: You have a basic understanding of asset management products and services (such as funds, mandates, and alternative investments) and are eager to learn more about the needs of institutional clients, such as pension funds and insurers. Regulatory Awareness: You are familiar with, or keen to develop your knowledge of key regulatory frameworks in Europe (for example, MiFID II, UCITS, AIFMD, SFDR) and local market practices. Client Servicing Excellence: You have some experience of providing a high standard of service to clients and supporting client relationships, acting as a reliable point of contact and responding to queries professionally. Cross-Functional Collaboration: You have worked with, or are comfortable working with, colleagues in areas like sales, investments, operations, legal, risk or compliance to help resolve client queries and support solutions. Problem-Solving: You are confident analysing information and contributing to the resolution of client queries or requests, seeking support from more experienced colleagues where appropriate. Communication Skills: You communicate clearly, both verbally and in writing, and are able to present information in a way that can be understood by a range of stakeholders. Knowledge of Custody and Settlement: You are aware of the basics of custody operations, trade settlement, and fund administration processes, and are open to developing your knowledge further in these areas. Technical Proficiency: You are comfortable using CRM and reporting systems and Microsoft Office tools such as Excel and PowerPoint. Language Skills: Fluency in English is required. Knowledge of an additional European language (such as German, or Italian) required. Client Centricity: You are committed to providing a positive experience for clients from diverse backgrounds and are motivated by helping others. Cultural Awareness: You demonstrate respect for different cultures and are interested in learning about business practices across European markets to support effective client engagement. What you'll be like Take Ownership and Deliver: You approach challenges positively and take responsibility for supporting good client outcomes. You are committed, reliable, and follow through on your tasks with care and attention. Collaborative Partner: You value working with colleagues and are eager to build positive relationships across teams. You work openly with others to overcome challenges and contribute to solutions. Innovative and Curious: You're interested in finding better ways to do things and are open to learning. You bring fresh ideas to simplify tasks and support improvements for both clients and the business. Inspiring Colleague: You contribute to the firm's values and culture by setting a good example. You appreciate your colleagues' strengths and encourage a supportive, positive team environment. Client Centric and Future-Focused: You focus on understanding and meeting clients' needs, with careful attention to detail and quality in your work. You're open to learning about industry changes and adapting when required to help provide a great service. We recognise potential, whoever you are Our purpose is to provide excellent investment performance to clients through active management. Diversity of thought facilitated by an inclusive culture will allow us to make better decisions and better achieve our purpose. This is why inclusion and diversity are a strategic priority for us and why we are an equal opportunities employer: you are welcome here regardless of your age, disability, gender identity, religious beliefs, sexual orientation, socio-economic background or any other protected characteristics. About Us We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. Job Info Job Identification 549 Job Category Sales Posting Date 09/29/2025, 12:08 PM Locations 1 London Wall Place, London, EC2Y 5AU, GB
About Zego At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest-priced insurance for good drivers. From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding. And we're only just getting started. Overview of the Product team Product Managers at Zego are change-makers. We build and scale data-driven, impactful solutions that enable Zego to offer competitive and personalised insurance. Working in a fast-paced Agile environment, our team thrives on innovation, cross-functional collaboration, and driving measurable outcomes. From enhancing pricing models to streamlining digital experiences, our Product team is instrumental in shaping the future of insurance. About the role We are looking for a Lead Product Manager to join our Customer Experience Product team as the Product Lead for our Core Services domain. Core Services sit at the heart of Zego, powering every customer journey and underpinning the infrastructure that enables us to deliver insurance at scale. Over the next 12 months you will lead the prioritisation and discovery work to rebuild and enhance some of Zego's most critical services. This is a role for someone who thrives on solving complex problems, navigating ambiguity, and turning technical challenges into customer and business value. You'll work at the intersection of multiple business domains and play a key role in shaping how our systems evolve to meet Zego's ambitious growth. What you'll be doing Lead discovery and prioritisation of initiatives to improve and rebuild our core services, ensuring they can scale with Zego's growth. Translate complex business requirements into clear, deliverable solutions, balancing long-term vision with short-term delivery. Collaborate cross-functionally with engineering, data, legal and compliance teams to deliver robust backend services that enable exceptional and compliant customer experiences. Dive deep into technical detail to understand system dependencies, uncover risks, and make informed trade-offs. Partner with stakeholders across multiple business domains to align on priorities, manage competing demands, and deliver business impact. Measure success rigorously, setting KPIs to track reliability, scalability, and business outcomes, and using data to drive continuous improvement. Champion service excellence, ensuring our foundational products are resilient, compliant, and designed to support Zego's long term strategy. What you'll need to be successful Significant experience as a Product Manager in a technical or platform-oriented role, ideally with exposure to backend services or complex systems. Strong technical literacy: comfortable engaging with engineers on system architecture, APIs, and service design. Proven ability to work across multiple business domains, balancing diverse requirements and delivering solutions that serve the bigger picture. Excellent problem solving skills: able to untangle complexity, manage dependencies, and create clarity where there is ambiguity. Outstanding communication and stakeholder management skills, with the ability to influence at all levels of the business. A track record of delivering impact in fast paced, high growth environments. A self starter mindset with ownership, accountability, and a bias for action. Experience working within insurance or financial services products. Experience working in a regulated environment, with a strong appreciation for embedding compliance into product design. What's it like to work at Zego? Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things. We're spread throughout the UK and Europe, and united by our drive to get things done. We're proud of our company and our culture - a friendly and inclusive space where we can lift each other up and celebrate our wins every day. Together, we're setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There's loads of room to learn and grow, and you'll get the freedom to steer your career wherever you want. You'll work alongside a talented group who embrace each other's differences and aren't afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we're making insurance matter. How we work We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid. We ask you to spend at least one day a week in our central London office. We think it's a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life. Our approach to AI We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we'll provide you with the tools, support, and freedom to do it well. Benefits We reward our people well. Join us and you'll get a market competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. We also offer an annual flexible hybrid working contribution, which you can use to support with your travel to the office or towards your own personal development. And that's just for starters! There's more to Zego than just a job - Check out our blog for insights, stories, and more. We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.
Dec 13, 2025
Full time
About Zego At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest-priced insurance for good drivers. From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding. And we're only just getting started. Overview of the Product team Product Managers at Zego are change-makers. We build and scale data-driven, impactful solutions that enable Zego to offer competitive and personalised insurance. Working in a fast-paced Agile environment, our team thrives on innovation, cross-functional collaboration, and driving measurable outcomes. From enhancing pricing models to streamlining digital experiences, our Product team is instrumental in shaping the future of insurance. About the role We are looking for a Lead Product Manager to join our Customer Experience Product team as the Product Lead for our Core Services domain. Core Services sit at the heart of Zego, powering every customer journey and underpinning the infrastructure that enables us to deliver insurance at scale. Over the next 12 months you will lead the prioritisation and discovery work to rebuild and enhance some of Zego's most critical services. This is a role for someone who thrives on solving complex problems, navigating ambiguity, and turning technical challenges into customer and business value. You'll work at the intersection of multiple business domains and play a key role in shaping how our systems evolve to meet Zego's ambitious growth. What you'll be doing Lead discovery and prioritisation of initiatives to improve and rebuild our core services, ensuring they can scale with Zego's growth. Translate complex business requirements into clear, deliverable solutions, balancing long-term vision with short-term delivery. Collaborate cross-functionally with engineering, data, legal and compliance teams to deliver robust backend services that enable exceptional and compliant customer experiences. Dive deep into technical detail to understand system dependencies, uncover risks, and make informed trade-offs. Partner with stakeholders across multiple business domains to align on priorities, manage competing demands, and deliver business impact. Measure success rigorously, setting KPIs to track reliability, scalability, and business outcomes, and using data to drive continuous improvement. Champion service excellence, ensuring our foundational products are resilient, compliant, and designed to support Zego's long term strategy. What you'll need to be successful Significant experience as a Product Manager in a technical or platform-oriented role, ideally with exposure to backend services or complex systems. Strong technical literacy: comfortable engaging with engineers on system architecture, APIs, and service design. Proven ability to work across multiple business domains, balancing diverse requirements and delivering solutions that serve the bigger picture. Excellent problem solving skills: able to untangle complexity, manage dependencies, and create clarity where there is ambiguity. Outstanding communication and stakeholder management skills, with the ability to influence at all levels of the business. A track record of delivering impact in fast paced, high growth environments. A self starter mindset with ownership, accountability, and a bias for action. Experience working within insurance or financial services products. Experience working in a regulated environment, with a strong appreciation for embedding compliance into product design. What's it like to work at Zego? Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things. We're spread throughout the UK and Europe, and united by our drive to get things done. We're proud of our company and our culture - a friendly and inclusive space where we can lift each other up and celebrate our wins every day. Together, we're setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There's loads of room to learn and grow, and you'll get the freedom to steer your career wherever you want. You'll work alongside a talented group who embrace each other's differences and aren't afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we're making insurance matter. How we work We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid. We ask you to spend at least one day a week in our central London office. We think it's a good mix of collaborative face time and flexible home-working, setting us up to achieve the right balance between work and life. Our approach to AI We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we'll provide you with the tools, support, and freedom to do it well. Benefits We reward our people well. Join us and you'll get a market competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. We also offer an annual flexible hybrid working contribution, which you can use to support with your travel to the office or towards your own personal development. And that's just for starters! There's more to Zego than just a job - Check out our blog for insights, stories, and more. We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.
The role of the Learning & Development Officer is to provide a consistent and high level of both operational delivery and administrative support by updating training information and maintaining training systems and processes. In areas such as leadership development, performance management, apprenticeships, and supporting a full range of mandatory, technical and management development. This relates to staff, volunteers, trustees and agency and contractors. This role involves a high level of operational delivery, administration and multitasking so the job holder needs to be confident in being able to organise and prioritise their time and work efficiently, effectively and independently in order to be able to respond to a variety of requests and demands. This role is not open to sponsorship. Staff benefits include shuttle bus, and more Read more below. Role Requirements Maintain efficient administration systems that facilitate the smooth operation of the training function with the wider Organisational Development Team. Serve as the first point of contact for all enquiries directed to the Learning & Development Team, providing information and assistance as needed Oversee the management of the team inbox, ensuring timely and accurate responses to enquiries while taking ownership of all queries Process and oversee internal training bookings using Select HR (our HR System) Handle applications for external training, including organising payment and liaising with external trainers as necessary Manage all administrative tasks related to in-house training sessions, including generating delegate lists, preparing materials for trainers, and booking rooms, equipment, and catering as required Produce and distribute certificates for programme participants upon completion. Process invoices from external facilitators, including managing costings for other departments Organise & coordinate the training calendar for the following year by liaising with facilitators and colleagues and working with CET and Therapy teams Update schedules with changes/additions as they arise and inform training representatives and departments Planning and organising ad hoc training sessions as and when required Prepare monthly induction programme including training memos, induction folders, session materials, catering requests & induction evaluations. Deliver brief Training session to new starters and help with tours where necessary Deliver appraisee training via teams Prepare for training sessions, including sending reminders, organising session materials, catering, room and equipment set up Create monthly training and PDR reports and chasing compliance where necessary working with line managers. Produce due dates and other relevant training reports for managers as requested Deliver all training related activities for new starters. Interview Date: To be confirmed. Terms and Conditions Strictly no agencies, please. As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion. About Us The Children s Trust is the UK s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service. Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom. Staff Benefits The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment. We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service. Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment. Rehabilitation of Offenders Many roles at The Children s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions. Equal Opportunity Employer To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements. Online Searches In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
Dec 12, 2025
Full time
The role of the Learning & Development Officer is to provide a consistent and high level of both operational delivery and administrative support by updating training information and maintaining training systems and processes. In areas such as leadership development, performance management, apprenticeships, and supporting a full range of mandatory, technical and management development. This relates to staff, volunteers, trustees and agency and contractors. This role involves a high level of operational delivery, administration and multitasking so the job holder needs to be confident in being able to organise and prioritise their time and work efficiently, effectively and independently in order to be able to respond to a variety of requests and demands. This role is not open to sponsorship. Staff benefits include shuttle bus, and more Read more below. Role Requirements Maintain efficient administration systems that facilitate the smooth operation of the training function with the wider Organisational Development Team. Serve as the first point of contact for all enquiries directed to the Learning & Development Team, providing information and assistance as needed Oversee the management of the team inbox, ensuring timely and accurate responses to enquiries while taking ownership of all queries Process and oversee internal training bookings using Select HR (our HR System) Handle applications for external training, including organising payment and liaising with external trainers as necessary Manage all administrative tasks related to in-house training sessions, including generating delegate lists, preparing materials for trainers, and booking rooms, equipment, and catering as required Produce and distribute certificates for programme participants upon completion. Process invoices from external facilitators, including managing costings for other departments Organise & coordinate the training calendar for the following year by liaising with facilitators and colleagues and working with CET and Therapy teams Update schedules with changes/additions as they arise and inform training representatives and departments Planning and organising ad hoc training sessions as and when required Prepare monthly induction programme including training memos, induction folders, session materials, catering requests & induction evaluations. Deliver brief Training session to new starters and help with tours where necessary Deliver appraisee training via teams Prepare for training sessions, including sending reminders, organising session materials, catering, room and equipment set up Create monthly training and PDR reports and chasing compliance where necessary working with line managers. Produce due dates and other relevant training reports for managers as requested Deliver all training related activities for new starters. Interview Date: To be confirmed. Terms and Conditions Strictly no agencies, please. As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion. About Us The Children s Trust is the UK s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service. Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom. Staff Benefits The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment. We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service. Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment. Rehabilitation of Offenders Many roles at The Children s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions. Equal Opportunity Employer To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements. Online Searches In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
Role Title: Building Safety Manager Business Area: Customer Services Department/Team: Property Safety Fire Safety Team Reports to: Head of Fire Safety Management Direct Reports and span of control: 3 direct reports Dimensions: Responsible for regulatory and life-safety risk management, oversight of the building safety management system, people leadership, stakeholder engagement, and acting as technical expert. Created/Reviewed date: July 2023 (updated/redacted version) Role Purpose To ensure that the organisation s responsibilities for high-risk buildings (HRBs) are fully discharged and that all obligations towards the Building Safety Regulator are met and properly evidenced through robust building safety cases. To ensure that all buildings identified as higher-risk (including those falling under the Building Safety Act 2022) are managed and maintained in accordance with the organisation-wide safety management systems. To support the development of a high-performance culture that prioritises colleague engagement and resident/customer safety. To lead a small team of building safety coordinators who provide day-to-day oversight of the organisation s HRBs, monitor compliance, and offer advice to colleagues and residents on building-safety matters. Key Accountabilities Support the organisation s dutyholders in meeting current and future regulatory requirements for fire and building safety, including horizon-scanning and adopting sector best practice. Ensure all identified high-risk buildings are managed in full compliance with the Building Safety Act 2022 and associated regulations. Liaise with external bodies (local authorities, government departments, fire and rescue services, other housing providers, etc.) and represent the organisation in external forums. Build strong internal relationships to embed building-safety considerations across all business activities. Provide timely and accurate information to support regulatory submissions, safety-case updates, and Building Assessment Certificate applications, etc. Oversee the management of mandatory incident reporting and resident building-safety complaints in HRBs. Develop and maintain a proportionate, risk-based, and value-for-money approach to building safety. Own and regularly review the organisation s Building Safety Management System documentation. Oversee the development and maintenance of safety-case reports and building-specific risk assessments for all HRBs. Act as the primary internal and external point of contact for fire and building-safety matters relating to high-risk buildings. Jointly act as the organisation s contact for its Primary Authority partnership with the relevant fire and rescue service. Work with operational teams to plan and deliver required fire/building-safety works, investigations, and interim measures on HRBs. Develop procedures for managing relationships with third-party Accountable Persons and monitoring their compliance. Contribute to design guides, employer s requirements, and fire strategies for new high-rise developments to minimise over-reliance on complex fire-engineered solutions. Lead or support resident-engagement strategies for higher-risk buildings. Collaborate with development, asset-management, and service-delivery teams to establish and maintain the golden thread of digital information and robust change-control/gateway processes for HRBs. Prepare and present management information and reports to boards, executive teams, and external stakeholders. Support contractor management and performance monitoring in HRBs. Maintain auditable records of all building-safety activities. Role-model organisational values and behaviours. Maintain personal professional development and keep abreast of legislative and best-practice changes. Undertake any other reasonable duties commensurate with the level of the post. Chair cross-functional meetings and working groups as required. Promote innovative and forward-thinking solutions. Deputise for the Head of Fire Safety Management when required. People & Resource Management Line management, performance management, and professional development of a small team of building-safety specialists. Motivate and influence colleagues across the organisation to achieve high standards aligned with the competency framework. Delegated budget responsibility for fire-safety consultancy spend. Success in this role looks like: Ongoing assurance to the Executive Board and Board that safety risk controls are effective. Acceptance of building safety cases by the Building Safety Regulator. A high-performing, engaged, and well-led team. Experience and Qualifications (Essential) Degree-level education or equivalent professional experience in a relevant technical discipline. Minimum Level 4 qualification in fire-safety management or asset-compliance (e.g., NEBOSH Fire Certificate, IFE Advanced Fire Management Diploma or recognised equivalent). Membership of a relevant professional body and/or third-party certification desirable. Proven experience of working with multiple stakeholders to deliver building-safety outcomes. Track record of analysing complex issues and delivering practical, proportionate solutions. Extensive knowledge of building-safety and fire-safety legislation, particularly for high-rise residential buildings. Strong communication, influencing, negotiation, and consultation skills. Customer-focused approach with experience of managing internal and external relationships. Leadership capability with the ability to motivate and develop individuals and teams. Ability to interpret technical data and explain it clearly to non-technical audiences. Good working knowledge of health & safety legislation relevant to construction and occupied buildings. Experience of using digital systems to monitor and evidence compliance/performance. Full UK driving licence and willingness to travel regionally/nationally (occasional overnight stays). Complexity, Impact & Influence The role is intellectually demanding, requiring detailed understanding and interpretation of multiple pieces of building-safety and fire-safety legislation and guidance. Solutions are rarely straightforward and usually require research, innovation, and collaboration with enforcing authorities and specialists. The post-holder is frequently the first point of contact for major fire or safety incidents involving emergency services and carries significant responsibility for resident safety, regulatory compliance, financial exposure, and organisational reputation. The role requires the ability to influence at senior level across the organisation and to lead cross-departmental collaboration on building-safety matters.
Dec 12, 2025
Contractor
Role Title: Building Safety Manager Business Area: Customer Services Department/Team: Property Safety Fire Safety Team Reports to: Head of Fire Safety Management Direct Reports and span of control: 3 direct reports Dimensions: Responsible for regulatory and life-safety risk management, oversight of the building safety management system, people leadership, stakeholder engagement, and acting as technical expert. Created/Reviewed date: July 2023 (updated/redacted version) Role Purpose To ensure that the organisation s responsibilities for high-risk buildings (HRBs) are fully discharged and that all obligations towards the Building Safety Regulator are met and properly evidenced through robust building safety cases. To ensure that all buildings identified as higher-risk (including those falling under the Building Safety Act 2022) are managed and maintained in accordance with the organisation-wide safety management systems. To support the development of a high-performance culture that prioritises colleague engagement and resident/customer safety. To lead a small team of building safety coordinators who provide day-to-day oversight of the organisation s HRBs, monitor compliance, and offer advice to colleagues and residents on building-safety matters. Key Accountabilities Support the organisation s dutyholders in meeting current and future regulatory requirements for fire and building safety, including horizon-scanning and adopting sector best practice. Ensure all identified high-risk buildings are managed in full compliance with the Building Safety Act 2022 and associated regulations. Liaise with external bodies (local authorities, government departments, fire and rescue services, other housing providers, etc.) and represent the organisation in external forums. Build strong internal relationships to embed building-safety considerations across all business activities. Provide timely and accurate information to support regulatory submissions, safety-case updates, and Building Assessment Certificate applications, etc. Oversee the management of mandatory incident reporting and resident building-safety complaints in HRBs. Develop and maintain a proportionate, risk-based, and value-for-money approach to building safety. Own and regularly review the organisation s Building Safety Management System documentation. Oversee the development and maintenance of safety-case reports and building-specific risk assessments for all HRBs. Act as the primary internal and external point of contact for fire and building-safety matters relating to high-risk buildings. Jointly act as the organisation s contact for its Primary Authority partnership with the relevant fire and rescue service. Work with operational teams to plan and deliver required fire/building-safety works, investigations, and interim measures on HRBs. Develop procedures for managing relationships with third-party Accountable Persons and monitoring their compliance. Contribute to design guides, employer s requirements, and fire strategies for new high-rise developments to minimise over-reliance on complex fire-engineered solutions. Lead or support resident-engagement strategies for higher-risk buildings. Collaborate with development, asset-management, and service-delivery teams to establish and maintain the golden thread of digital information and robust change-control/gateway processes for HRBs. Prepare and present management information and reports to boards, executive teams, and external stakeholders. Support contractor management and performance monitoring in HRBs. Maintain auditable records of all building-safety activities. Role-model organisational values and behaviours. Maintain personal professional development and keep abreast of legislative and best-practice changes. Undertake any other reasonable duties commensurate with the level of the post. Chair cross-functional meetings and working groups as required. Promote innovative and forward-thinking solutions. Deputise for the Head of Fire Safety Management when required. People & Resource Management Line management, performance management, and professional development of a small team of building-safety specialists. Motivate and influence colleagues across the organisation to achieve high standards aligned with the competency framework. Delegated budget responsibility for fire-safety consultancy spend. Success in this role looks like: Ongoing assurance to the Executive Board and Board that safety risk controls are effective. Acceptance of building safety cases by the Building Safety Regulator. A high-performing, engaged, and well-led team. Experience and Qualifications (Essential) Degree-level education or equivalent professional experience in a relevant technical discipline. Minimum Level 4 qualification in fire-safety management or asset-compliance (e.g., NEBOSH Fire Certificate, IFE Advanced Fire Management Diploma or recognised equivalent). Membership of a relevant professional body and/or third-party certification desirable. Proven experience of working with multiple stakeholders to deliver building-safety outcomes. Track record of analysing complex issues and delivering practical, proportionate solutions. Extensive knowledge of building-safety and fire-safety legislation, particularly for high-rise residential buildings. Strong communication, influencing, negotiation, and consultation skills. Customer-focused approach with experience of managing internal and external relationships. Leadership capability with the ability to motivate and develop individuals and teams. Ability to interpret technical data and explain it clearly to non-technical audiences. Good working knowledge of health & safety legislation relevant to construction and occupied buildings. Experience of using digital systems to monitor and evidence compliance/performance. Full UK driving licence and willingness to travel regionally/nationally (occasional overnight stays). Complexity, Impact & Influence The role is intellectually demanding, requiring detailed understanding and interpretation of multiple pieces of building-safety and fire-safety legislation and guidance. Solutions are rarely straightforward and usually require research, innovation, and collaboration with enforcing authorities and specialists. The post-holder is frequently the first point of contact for major fire or safety incidents involving emergency services and carries significant responsibility for resident safety, regulatory compliance, financial exposure, and organisational reputation. The role requires the ability to influence at senior level across the organisation and to lead cross-departmental collaboration on building-safety matters.
The People Insights Analyst plays a critical supporting role in the development and delivery of organisational workforce reporting. Reporting to the Senior People Insights Manager, this role is responsible for gathering, analysing, and presenting data to inform decision making and enhance organisational effectiveness. You will take the lead on supporting our People HR Systems and defined workforce reporting. This role is not open to sponsorship. Staff benefits include shuttle bus, and more Read more below. Role Requirements Contribute to workforce planning and people analytics projects by managing and analysing data to identify trends, gaps, and opportunities. Undertake data cleaning and auditing to ensure accuracy of analysis. Assist in the preparation of reports, dashboards, and presentations for senior stakeholders, using tools such as excel, crystal reporting and Power BI. Ability to analyse internal and external benchmarking data to provide insights and recommendations on pay and benefits structures. Collaborate with the Senior People Insights Manager to ensure reward practices are competitive, fair, and aligned with organisational objectives. Support the delivery and implementation of compensation, benefits, and recognition programs. Maintain and enhance HR data accuracy, reporting tools, and analytics frameworks, ensuring compliance with data protection principles and wider regulatory obligations. Support the annual compensation review process, including data preparation, analysis, and coordination. Monitor market trends and legislative changes affecting compensation and benefits. Support ongoing development of the SelectHR system, to drive process efficiencies and data accuracy. Support the system superusers across the People Team to maintain the day-to-day management of the business systems and the data held within them. Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time. Streamline processes through the adoption of digital solutions. Where possible implement AI technologies to automate routine tasks, enhancing overall efficiency. Digitise documentation processes where feasible. Interview Date: To be confirmed. Strictly no agencies, please. As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion. About Us The Children s Trust is the UK s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service. Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom. Staff Benefits The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment. We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service. Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment. Rehabilitation of Offenders Many roles at The Children s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions. Equal Opportunity Employer To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements. Online Searches In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
Dec 12, 2025
Full time
The People Insights Analyst plays a critical supporting role in the development and delivery of organisational workforce reporting. Reporting to the Senior People Insights Manager, this role is responsible for gathering, analysing, and presenting data to inform decision making and enhance organisational effectiveness. You will take the lead on supporting our People HR Systems and defined workforce reporting. This role is not open to sponsorship. Staff benefits include shuttle bus, and more Read more below. Role Requirements Contribute to workforce planning and people analytics projects by managing and analysing data to identify trends, gaps, and opportunities. Undertake data cleaning and auditing to ensure accuracy of analysis. Assist in the preparation of reports, dashboards, and presentations for senior stakeholders, using tools such as excel, crystal reporting and Power BI. Ability to analyse internal and external benchmarking data to provide insights and recommendations on pay and benefits structures. Collaborate with the Senior People Insights Manager to ensure reward practices are competitive, fair, and aligned with organisational objectives. Support the delivery and implementation of compensation, benefits, and recognition programs. Maintain and enhance HR data accuracy, reporting tools, and analytics frameworks, ensuring compliance with data protection principles and wider regulatory obligations. Support the annual compensation review process, including data preparation, analysis, and coordination. Monitor market trends and legislative changes affecting compensation and benefits. Support ongoing development of the SelectHR system, to drive process efficiencies and data accuracy. Support the system superusers across the People Team to maintain the day-to-day management of the business systems and the data held within them. Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time. Streamline processes through the adoption of digital solutions. Where possible implement AI technologies to automate routine tasks, enhancing overall efficiency. Digitise documentation processes where feasible. Interview Date: To be confirmed. Strictly no agencies, please. As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion. About Us The Children s Trust is the UK s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service. Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom. Staff Benefits The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment. We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service. Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment. Rehabilitation of Offenders Many roles at The Children s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions. Equal Opportunity Employer To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements. Online Searches In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
Deputy Manager Children's Residential Full UK manual driving licence is required. About us ACAD is a well-established residential childcare and education provider with services based across Scotland, providing residential childcare services since 2001. We believe every child deserves a safe, supportive and nurturing home. Our Deputy Managers play a vital role in providing that stability and guidance in-home for children and young people who, for various reasons, cannot live with their families. We provide children with a safe and nurturing environment within our services and need caring and compassionate individuals who can demonstrate these attributes within a challenging yet rewarding environment. What we're looking for We are seeking a professional, enthusiastic and empowering Deputy Manager to provide care and support for children and young people and will also have responsibility for the supervision of a team of support workers, ensuring they they carry out their duties effectively. The Deputy Manager is responsible for ensuring the delivery and review of practices and systems designed to meet the standards required for children's residential homes. In the absence of the Home Manager, to be responsible for the implementation, monitoring and review of the practices and systems in the services, to ensure that they meet and exceed the requirements of the relevant Acts and associated guidance along with the requirements of the company's Policies and Procedures in accordance with SSSC Codes of Practice, ACAD Policy and relevant legislation and as part of a holistic approach to working with young people experiencing trauma. A minimum of 2 years' experience as a Senior Child Care Practitioner Good written and verbal communication skills HNC Social Care and SVQ 3 qualifications Ability to work towards completion of SVQ 4 A sound understanding of childcare theory and interventions Working knowledge of childcare related legislation, health and social care standards and national guidelines About the role In your new role you will: Ensure that young people are encouraged and enabled to have choice over their belongings and personal needs and have these met To ensure that young people are able to maintain constructive contact with their families, friends and other significant people in their lives To ensure that young people enjoy appropriate, positive relationships with staff based on honesty and mutual respect To ensure that young people live in a well designed and pleasant home providing sufficient space and facilities to meet their needs To ensure that young people experience planned and sensitively handled admission and leaving processes Ensure that all significant events relating to the protection of young people accommodated in the home are notified to the appropriate person Ensure that young people, their families and other significant people are aware of what services are provided in the home, how they will be looked after and how the home operates. Ensure that children have their needs effectively and comprehensively assessed and that there is a written care plan which outlines how these needs will be met and implemented Participate with other external professionals in the development, implementation and monitoring of the Young Person's Care Plans Assist and advise staff in the preparation and implementation of Care Plans, therapeutic strategies, risk assessment and risk management strategies. To attend all Reviews, staff meetings, supervision and other professional meetings or to delegate this responsibility. To be responsible for the service on call system. Be flexible to assist the service outside of normal office hours when required to cover sickness etc Do you tick our boxes and do we tick yours? Ready To Join Us? If you're ready to take on a rewarding role where every day you'll be making a difference, we'd love to hear from you. Apply now and help us build brighter futures for children and young people. Safeguarding Statement CareTech is committed to the safeguarding and welfare of children. All applicants must pass an enhanced DBS/PVG check and provide satisfactory references plus all roles involving vulnerable groups.
Dec 12, 2025
Full time
Deputy Manager Children's Residential Full UK manual driving licence is required. About us ACAD is a well-established residential childcare and education provider with services based across Scotland, providing residential childcare services since 2001. We believe every child deserves a safe, supportive and nurturing home. Our Deputy Managers play a vital role in providing that stability and guidance in-home for children and young people who, for various reasons, cannot live with their families. We provide children with a safe and nurturing environment within our services and need caring and compassionate individuals who can demonstrate these attributes within a challenging yet rewarding environment. What we're looking for We are seeking a professional, enthusiastic and empowering Deputy Manager to provide care and support for children and young people and will also have responsibility for the supervision of a team of support workers, ensuring they they carry out their duties effectively. The Deputy Manager is responsible for ensuring the delivery and review of practices and systems designed to meet the standards required for children's residential homes. In the absence of the Home Manager, to be responsible for the implementation, monitoring and review of the practices and systems in the services, to ensure that they meet and exceed the requirements of the relevant Acts and associated guidance along with the requirements of the company's Policies and Procedures in accordance with SSSC Codes of Practice, ACAD Policy and relevant legislation and as part of a holistic approach to working with young people experiencing trauma. A minimum of 2 years' experience as a Senior Child Care Practitioner Good written and verbal communication skills HNC Social Care and SVQ 3 qualifications Ability to work towards completion of SVQ 4 A sound understanding of childcare theory and interventions Working knowledge of childcare related legislation, health and social care standards and national guidelines About the role In your new role you will: Ensure that young people are encouraged and enabled to have choice over their belongings and personal needs and have these met To ensure that young people are able to maintain constructive contact with their families, friends and other significant people in their lives To ensure that young people enjoy appropriate, positive relationships with staff based on honesty and mutual respect To ensure that young people live in a well designed and pleasant home providing sufficient space and facilities to meet their needs To ensure that young people experience planned and sensitively handled admission and leaving processes Ensure that all significant events relating to the protection of young people accommodated in the home are notified to the appropriate person Ensure that young people, their families and other significant people are aware of what services are provided in the home, how they will be looked after and how the home operates. Ensure that children have their needs effectively and comprehensively assessed and that there is a written care plan which outlines how these needs will be met and implemented Participate with other external professionals in the development, implementation and monitoring of the Young Person's Care Plans Assist and advise staff in the preparation and implementation of Care Plans, therapeutic strategies, risk assessment and risk management strategies. To attend all Reviews, staff meetings, supervision and other professional meetings or to delegate this responsibility. To be responsible for the service on call system. Be flexible to assist the service outside of normal office hours when required to cover sickness etc Do you tick our boxes and do we tick yours? Ready To Join Us? If you're ready to take on a rewarding role where every day you'll be making a difference, we'd love to hear from you. Apply now and help us build brighter futures for children and young people. Safeguarding Statement CareTech is committed to the safeguarding and welfare of children. All applicants must pass an enhanced DBS/PVG check and provide satisfactory references plus all roles involving vulnerable groups.
About the Company We are a well-established construction business with over 50 years experience, delivering complex construction projects across Yorkshire and the North East. Working as part of a wider group, we specialise in technically challenging sectors including healthcare, education, food production, commercial refurbishment, and offsite manufacturing. Our strength lies in our ability to deliver safely and efficiently in live, occupied environments, such as active hospitals or food production facilities. Role Purpose As Contracts Manager , you will be responsible for overseeing the contractual side of construction projects, ensuring commercial performance, risk management, and contract compliance. You will: Lead contract administration and management from award through to project close-out. Ensure projects are delivered on time, on budget, and to our quality and safety standards. Be a key interface with clients, subcontractors, and internal stakeholders to protect the company s interests and strengthen relationships. Key Responsibilities Contract Management & Administration Negotiate and manage contract terms with clients and subcontractors. Handle variations, claims, and contractual risk in collaboration with the commercial and project teams. Ensure accurate and timely contract documentation, including procurement, purchase orders, and change orders. Commercial Performance & Budget Control Prepare and manage project budgets, cashflows, and cost forecasts. Monitor financial performance against contract milestones. Implement cost-saving initiatives without compromising quality or compliance. Risk & Compliance Identify and mitigate contractual and commercial risks throughout the project lifecycle. Ensure compliance with legal, regulatory, and company policies, including health & safety, quality, and environmental standards. Stakeholder Management Act as the main point of contact for clients regarding contractual matters. Develop and maintain strong working relationships with subcontractors, suppliers, and consultants. Provide contractual advice and support to internal teams (site managers, QS, design, etc.). Person Specification / Skills & Experience Significant experience (ideally 5+ years) in contract or commercial management in the construction industry. Strong knowledge of construction contract types (e.g., NEC, JCT, or other standard forms). Excellent commercial acumen, budgeting, forecasting, and financial analysis skills. Proven ability to assess and mitigate risk. Strong negotiation, communication, and stakeholder management skills. Leadership skills able to influence cross-functional teams. Proficient in contract management systems and Microsoft Office (particularly Excel). Relevant construction qualification (Degree / HNC / HND) or commercial qualification preferred. Full UK driving licence (for occasional site visits). Culture & Values You will be joining a business that values teamwork , professionalism , and doing the right thing . As part of a business within an employee ownership trust , you ll be working in a company with a co-owner mindset, where people are empowered to make decisions, contribute, and share in success. We care deeply about our people, our communities, and the built environment aiming to leave a positive legacy with every project.
Dec 12, 2025
Full time
About the Company We are a well-established construction business with over 50 years experience, delivering complex construction projects across Yorkshire and the North East. Working as part of a wider group, we specialise in technically challenging sectors including healthcare, education, food production, commercial refurbishment, and offsite manufacturing. Our strength lies in our ability to deliver safely and efficiently in live, occupied environments, such as active hospitals or food production facilities. Role Purpose As Contracts Manager , you will be responsible for overseeing the contractual side of construction projects, ensuring commercial performance, risk management, and contract compliance. You will: Lead contract administration and management from award through to project close-out. Ensure projects are delivered on time, on budget, and to our quality and safety standards. Be a key interface with clients, subcontractors, and internal stakeholders to protect the company s interests and strengthen relationships. Key Responsibilities Contract Management & Administration Negotiate and manage contract terms with clients and subcontractors. Handle variations, claims, and contractual risk in collaboration with the commercial and project teams. Ensure accurate and timely contract documentation, including procurement, purchase orders, and change orders. Commercial Performance & Budget Control Prepare and manage project budgets, cashflows, and cost forecasts. Monitor financial performance against contract milestones. Implement cost-saving initiatives without compromising quality or compliance. Risk & Compliance Identify and mitigate contractual and commercial risks throughout the project lifecycle. Ensure compliance with legal, regulatory, and company policies, including health & safety, quality, and environmental standards. Stakeholder Management Act as the main point of contact for clients regarding contractual matters. Develop and maintain strong working relationships with subcontractors, suppliers, and consultants. Provide contractual advice and support to internal teams (site managers, QS, design, etc.). Person Specification / Skills & Experience Significant experience (ideally 5+ years) in contract or commercial management in the construction industry. Strong knowledge of construction contract types (e.g., NEC, JCT, or other standard forms). Excellent commercial acumen, budgeting, forecasting, and financial analysis skills. Proven ability to assess and mitigate risk. Strong negotiation, communication, and stakeholder management skills. Leadership skills able to influence cross-functional teams. Proficient in contract management systems and Microsoft Office (particularly Excel). Relevant construction qualification (Degree / HNC / HND) or commercial qualification preferred. Full UK driving licence (for occasional site visits). Culture & Values You will be joining a business that values teamwork , professionalism , and doing the right thing . As part of a business within an employee ownership trust , you ll be working in a company with a co-owner mindset, where people are empowered to make decisions, contribute, and share in success. We care deeply about our people, our communities, and the built environment aiming to leave a positive legacy with every project.
Connect2Luton are excited to recruit a Technology Project Manager on behalf of Luton Borough Council within their HR Business Support and Recruitment department. Main purpose of position: The Technology Project Manager will be responsible for delivering on a range of projects to ensure that projects deliver, maintain their business focus and that risk is appropriately identified and managed. One of the most important roles of the Project Manager is the engagement with the service stakeholders in the process. The Project Manager will lead and manage this relationship to ensure a successful and embedded project outcome. Support the achievement of Transformation & Digital, Data and Technology Programme savings. Y ou will be responsible to: Develop, establish, plan, co-ordinate and manage multiple projects streams to time, budget and high quality to enable the successful implementation of systems. Develop and implement a detailed project plan and produce all relevant documentation including, but not limited to, Service Specifications, Project Plans, Task Summaries, Risk Registers, Issue Logs, Consultation & Implementation Plans, Integrated Impact Assessments and Progress & Status Reports. Lead and manage the day to day operational and tactical aspects of the project, take the appropriate action and make timely decisions, maintaining a focus on delivery of identified outcomes, value for money and efficiency savings, supported by 1 Data Support Officers. Engage, develop and maintain effective working relationships with all relevant colleagues and key stakeholders across the Council and with relevant partners to ensure a co-ordinated service and cross cutting approach to project delivery. Ensure all stakeholders remain committed to the programme and projects throughout its course and that disputed issues are escalated appropriately to bring resolution. Produce and present project and programme reports for Directorate Management Teams, Corporate Leadership Management Team, Joint Board, Policy Group and the Council's Executive and Scrutiny Committees, and to represent the Department at these and other strategic meetings if required. Support and develop a training programme for all staff involved in the systems implementation across the council. Skills and Experience: In depth experience of multiple successfully delivered and management of complex projects Proven experience in risk, change and stakeholder engagement and management Ability to develop clear project plans, business cases and project documentation Substantial communication skills including ability to consult, challenge, influence and negotiate effectively with a wide range of people Able to plan and organise, own workload and work of others, to manage a cross departmental systems support team, to meet constant and often conflicting demands Ability to work effectively as part of a team in order to mentor and develop others and meet conflicting work demands, targets and deadlines Proficient use of Microsoft Office (Word, Excel, Outlook, Microsoft project) etc Prince 2 Project Management Qualification or equivalent experience Knowledge of both theoretical and practical aspects of project management Knowledge of project management techniques and tools About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
Dec 12, 2025
Contractor
Connect2Luton are excited to recruit a Technology Project Manager on behalf of Luton Borough Council within their HR Business Support and Recruitment department. Main purpose of position: The Technology Project Manager will be responsible for delivering on a range of projects to ensure that projects deliver, maintain their business focus and that risk is appropriately identified and managed. One of the most important roles of the Project Manager is the engagement with the service stakeholders in the process. The Project Manager will lead and manage this relationship to ensure a successful and embedded project outcome. Support the achievement of Transformation & Digital, Data and Technology Programme savings. Y ou will be responsible to: Develop, establish, plan, co-ordinate and manage multiple projects streams to time, budget and high quality to enable the successful implementation of systems. Develop and implement a detailed project plan and produce all relevant documentation including, but not limited to, Service Specifications, Project Plans, Task Summaries, Risk Registers, Issue Logs, Consultation & Implementation Plans, Integrated Impact Assessments and Progress & Status Reports. Lead and manage the day to day operational and tactical aspects of the project, take the appropriate action and make timely decisions, maintaining a focus on delivery of identified outcomes, value for money and efficiency savings, supported by 1 Data Support Officers. Engage, develop and maintain effective working relationships with all relevant colleagues and key stakeholders across the Council and with relevant partners to ensure a co-ordinated service and cross cutting approach to project delivery. Ensure all stakeholders remain committed to the programme and projects throughout its course and that disputed issues are escalated appropriately to bring resolution. Produce and present project and programme reports for Directorate Management Teams, Corporate Leadership Management Team, Joint Board, Policy Group and the Council's Executive and Scrutiny Committees, and to represent the Department at these and other strategic meetings if required. Support and develop a training programme for all staff involved in the systems implementation across the council. Skills and Experience: In depth experience of multiple successfully delivered and management of complex projects Proven experience in risk, change and stakeholder engagement and management Ability to develop clear project plans, business cases and project documentation Substantial communication skills including ability to consult, challenge, influence and negotiate effectively with a wide range of people Able to plan and organise, own workload and work of others, to manage a cross departmental systems support team, to meet constant and often conflicting demands Ability to work effectively as part of a team in order to mentor and develop others and meet conflicting work demands, targets and deadlines Proficient use of Microsoft Office (Word, Excel, Outlook, Microsoft project) etc Prince 2 Project Management Qualification or equivalent experience Knowledge of both theoretical and practical aspects of project management Knowledge of project management techniques and tools About Us Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years. We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Delivery Manager to join our growing Software Development team. The Delivery Manager is accountable for ensuring development teams meet their delivery commitments and for clearly communicating progress to enable Product Delivery to support the organisation's short- and long-term objectives. Acting as a key facilitator for both the Product Owner and the team, the Delivery Manager works to remove impediments that could hinder sprint goals. The role focuses on fostering creativity and productivity within the team while ensuring achievements are visible to stakeholders. Additionally, the Delivery Manager provides guidance to the Product Owner on how to maximise return on investment for the team. Day to Day You'll Be: Delivery: Driving teams towards delivery commitments Effective coordination of work throughout the release Consistent and ongoing approach to planning, estimating, managing uncertainty, metrics and measurements Solve issues and remove impediments to delivery Effective stakeholder management through proactive communication and regular, consistent reporting Effective budget management within the constraints of the project Practice: Collaborating with Delivery Managers to define the future of TransUnion's delivery practice and working together to implement that vision Call out, challenge and improve processes that introduce inefficiencies and slow the pace of deliveries Ensuring effective agile processes are in place to enable delivery Coaching and supporting the team Key Tasks: Manages, directs, and coordinates one or more segments of the organization's product development functions Estimates delivery timescales, develops and manages the development and release plans, and communicates progress effectively. Manages the development and implementation of general operating policies, processes and procedures for the organisation and leads on projects Uses best practices and knowledge of internal and external business issues to improve products/services or processes Engages with key stakeholders to drive development and completion of projects, aligning with business strategy, Group policies and regulatory requirements Provides support and leadership where appropriate on specific projects, method changes or systems developments May train/mentor junior staff Educated to degree level or equivalent experience Essential Skills & Experience: Understand fundamentals of iterative development Understand software development life cycle processes and methodologies and can speak intelligently about them and leverage other techniques to provide value to a team/business Understand the value of commitments to delivery made by a development team Understand incremental delivery and the value of metrics Understand backlog tracking, burn down metrics, velocity, and task definition Familiarity with common Agile practices, service-oriented environments, and development and testing practices Ability to understand technical issues at a high level Experience of audit and compliance within own function Proven Scrum Master/PM Experience of working in a Software Development environment in a medium to large company Working in an agile team Desirable Skills & Experience: Experience of working in a regulated environment Able to communicate effectively with stakeholders at all levels Logical and analytical approach Organised Effective leadership skills, able to motivate and empower others Good assertiveness skills Good conflict resolution skills Strong attention to detail Self-motivated Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) (url removed)/ This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title IT Sr Proj Mgr, IS Projects
Dec 12, 2025
Full time
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a Delivery Manager to join our growing Software Development team. The Delivery Manager is accountable for ensuring development teams meet their delivery commitments and for clearly communicating progress to enable Product Delivery to support the organisation's short- and long-term objectives. Acting as a key facilitator for both the Product Owner and the team, the Delivery Manager works to remove impediments that could hinder sprint goals. The role focuses on fostering creativity and productivity within the team while ensuring achievements are visible to stakeholders. Additionally, the Delivery Manager provides guidance to the Product Owner on how to maximise return on investment for the team. Day to Day You'll Be: Delivery: Driving teams towards delivery commitments Effective coordination of work throughout the release Consistent and ongoing approach to planning, estimating, managing uncertainty, metrics and measurements Solve issues and remove impediments to delivery Effective stakeholder management through proactive communication and regular, consistent reporting Effective budget management within the constraints of the project Practice: Collaborating with Delivery Managers to define the future of TransUnion's delivery practice and working together to implement that vision Call out, challenge and improve processes that introduce inefficiencies and slow the pace of deliveries Ensuring effective agile processes are in place to enable delivery Coaching and supporting the team Key Tasks: Manages, directs, and coordinates one or more segments of the organization's product development functions Estimates delivery timescales, develops and manages the development and release plans, and communicates progress effectively. Manages the development and implementation of general operating policies, processes and procedures for the organisation and leads on projects Uses best practices and knowledge of internal and external business issues to improve products/services or processes Engages with key stakeholders to drive development and completion of projects, aligning with business strategy, Group policies and regulatory requirements Provides support and leadership where appropriate on specific projects, method changes or systems developments May train/mentor junior staff Educated to degree level or equivalent experience Essential Skills & Experience: Understand fundamentals of iterative development Understand software development life cycle processes and methodologies and can speak intelligently about them and leverage other techniques to provide value to a team/business Understand the value of commitments to delivery made by a development team Understand incremental delivery and the value of metrics Understand backlog tracking, burn down metrics, velocity, and task definition Familiarity with common Agile practices, service-oriented environments, and development and testing practices Ability to understand technical issues at a high level Experience of audit and compliance within own function Proven Scrum Master/PM Experience of working in a Software Development environment in a medium to large company Working in an agile team Desirable Skills & Experience: Experience of working in a regulated environment Able to communicate effectively with stakeholders at all levels Logical and analytical approach Organised Effective leadership skills, able to motivate and empower others Good assertiveness skills Good conflict resolution skills Strong attention to detail Self-motivated Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) (url removed)/ This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title IT Sr Proj Mgr, IS Projects
Area Operations Manager Covering Sites: Wiltshire, Gloucestershire & Oxfordshire Salary: £58,000 - £62,000 per annum plus car allowance £9,300 - £9,700 Relocation Assistance: Subject to HMRC guidance Contract: Full-time, Permanent Are you ready to lead operations that balance heritage and progress? Hills Quarry Products has an exciting opportunity for an Area Operations Manager to join our team and oversee multi-site quarry production. This new role is perfect for someone who respects traditional quarrying methods while embracing innovation to improve efficiency, sustainability, and safety. You will also have the unique opportunity to be involved in the development of Airfield Quarry within the Cotswold Water Park-guiding the project from its initial design and planning through to becoming a fully operational site. What We Offer: Healthcare maintenance cash plan (covering dental, optical, physiotherapy, prescriptions, and health screening) Salary sacrifice pension scheme with life assurance 25 days holiday (increasing annually to 28) + holiday trading Salary sacrifice cycle-to-work scheme Access to shopping and gym discounts Employee assistance programme (24/7 helpline + up to 6 counselling sessions per year) Paid volunteering days (up to 2 per year) Eligibility to join Group Performance Bonus scheme Relocation assistance available (subject to HMRC guidelines) About the Role: As Area Operations Manager, you'll be the driving force behind the success of several quarry sites, managing day-to-day operations and supporting teams to deliver excellence. With sites at different stages of development, your role will be full of variety and responsibility, where your leadership will shape outcomes and foster growth for the business and its employees. The successful applicant will be required to take ownership and guide a dedicated team. You will also have the unique opportunity to be involved in the development of Airfield Quarry within the Cotswold Water Park, guiding the project from its initial design and planning through to becoming a fully operational site. Key Responsibilities: Oversee quarry operations to deliver the right quantity and quality of product safely and profitably Drive operational efficiency through proactive maintenance and resource planning Ensure compliance with health, safety, environmental, and planning regulations, including the Quarries Regulations 1999 Manage budgets, cost control, and supplier relationships across multiple sites Lead, motivate, and develop site teams, fostering a culture of safety and continuous improvement Plan and deliver site improvement projects, restoration regimes, and earthmoving activities Build strong relationships with regulators, contractors, and customers What We're Looking For in our Area Operations Manager: NVQ Level 6 Diploma in Safety, Health and Environmental Management in Mineral Product Operations (or equivalent) Proven experience managing sand and gravel operations and production processes ideally across multiple sites Strong knowledge of health and safety systems, cost control, and regulatory compliance In-depth understanding of the Quarries Regulations 1999 Excellent leadership, people management, planning, and problem-solving skills Ability to manage budgets and analyse operational data to make informed decisions Experience in earthmoving projects, restoration regimes, and scheduling maintenance Strong analytical and critical thinking skills with the ability to manage conflicting priorities Why Join Us? This is an exciting opportunity for someone who values the heritage of quarrying while embracing innovation. You'll play a key role in shaping the future of our operations, ensuring we remain competitive and sustainable in a rapidly evolving industry. Interview Information: First stage interviews will be held mid to end of January 2026. Click 'Apply' today to be our new Area Operations Manager. About Us Across Wiltshire and surrounding counties, The Hills Group of companies manages and recycles waste, produces essential construction materials through quarrying and ready mixed concrete, and builds award-winning homes in sought after locations. Established in 1900 and family-owned, The Hills Group has evolved over the past four generations into a multi-million pound business, harnessing the latest technologies, pioneering major infrastructure projects, and employing over 600 people. Whether extracting minerals, managing and recycling waste or building new homes, the same qualities of energy, enterprise, affability and confidence with which Hills was founded, still characterise the Hills business today. Hills is committed to providing an equitable workplace for all. We aim to ensure our workplaces are free from discrimination, and that our current and future colleagues are treated fairly and with dignity and respect. Please feel free to contact us directly should you wish to discuss how we can ensure a positive experience for you.
Dec 12, 2025
Full time
Area Operations Manager Covering Sites: Wiltshire, Gloucestershire & Oxfordshire Salary: £58,000 - £62,000 per annum plus car allowance £9,300 - £9,700 Relocation Assistance: Subject to HMRC guidance Contract: Full-time, Permanent Are you ready to lead operations that balance heritage and progress? Hills Quarry Products has an exciting opportunity for an Area Operations Manager to join our team and oversee multi-site quarry production. This new role is perfect for someone who respects traditional quarrying methods while embracing innovation to improve efficiency, sustainability, and safety. You will also have the unique opportunity to be involved in the development of Airfield Quarry within the Cotswold Water Park-guiding the project from its initial design and planning through to becoming a fully operational site. What We Offer: Healthcare maintenance cash plan (covering dental, optical, physiotherapy, prescriptions, and health screening) Salary sacrifice pension scheme with life assurance 25 days holiday (increasing annually to 28) + holiday trading Salary sacrifice cycle-to-work scheme Access to shopping and gym discounts Employee assistance programme (24/7 helpline + up to 6 counselling sessions per year) Paid volunteering days (up to 2 per year) Eligibility to join Group Performance Bonus scheme Relocation assistance available (subject to HMRC guidelines) About the Role: As Area Operations Manager, you'll be the driving force behind the success of several quarry sites, managing day-to-day operations and supporting teams to deliver excellence. With sites at different stages of development, your role will be full of variety and responsibility, where your leadership will shape outcomes and foster growth for the business and its employees. The successful applicant will be required to take ownership and guide a dedicated team. You will also have the unique opportunity to be involved in the development of Airfield Quarry within the Cotswold Water Park, guiding the project from its initial design and planning through to becoming a fully operational site. Key Responsibilities: Oversee quarry operations to deliver the right quantity and quality of product safely and profitably Drive operational efficiency through proactive maintenance and resource planning Ensure compliance with health, safety, environmental, and planning regulations, including the Quarries Regulations 1999 Manage budgets, cost control, and supplier relationships across multiple sites Lead, motivate, and develop site teams, fostering a culture of safety and continuous improvement Plan and deliver site improvement projects, restoration regimes, and earthmoving activities Build strong relationships with regulators, contractors, and customers What We're Looking For in our Area Operations Manager: NVQ Level 6 Diploma in Safety, Health and Environmental Management in Mineral Product Operations (or equivalent) Proven experience managing sand and gravel operations and production processes ideally across multiple sites Strong knowledge of health and safety systems, cost control, and regulatory compliance In-depth understanding of the Quarries Regulations 1999 Excellent leadership, people management, planning, and problem-solving skills Ability to manage budgets and analyse operational data to make informed decisions Experience in earthmoving projects, restoration regimes, and scheduling maintenance Strong analytical and critical thinking skills with the ability to manage conflicting priorities Why Join Us? This is an exciting opportunity for someone who values the heritage of quarrying while embracing innovation. You'll play a key role in shaping the future of our operations, ensuring we remain competitive and sustainable in a rapidly evolving industry. Interview Information: First stage interviews will be held mid to end of January 2026. Click 'Apply' today to be our new Area Operations Manager. About Us Across Wiltshire and surrounding counties, The Hills Group of companies manages and recycles waste, produces essential construction materials through quarrying and ready mixed concrete, and builds award-winning homes in sought after locations. Established in 1900 and family-owned, The Hills Group has evolved over the past four generations into a multi-million pound business, harnessing the latest technologies, pioneering major infrastructure projects, and employing over 600 people. Whether extracting minerals, managing and recycling waste or building new homes, the same qualities of energy, enterprise, affability and confidence with which Hills was founded, still characterise the Hills business today. Hills is committed to providing an equitable workplace for all. We aim to ensure our workplaces are free from discrimination, and that our current and future colleagues are treated fairly and with dignity and respect. Please feel free to contact us directly should you wish to discuss how we can ensure a positive experience for you.
