About The Company OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role Days of Working: Monday to Friday Key Responsibilities To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met. To provide a callout response for the client as detailed on the callout rota. To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. To ensure equipment and surrounding area conform to agreed company standards. To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out. Working in a safe manner at all times, complying with current Health & Safety legislation. Key Hiring Criteria Commercial Combustion Gas Safe Qualifications COCN1, ICPN1, CIGA1, CDGA1, TPCP1, TCP1A, CCN1, CENWAT, and applicable domestic qualifications. Previous experience working within Facilities Management. Full clean driving licence. ECS/CSCS card is essential. How to Apply If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Dec 13, 2025
Full time
About The Company OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. About The Role Days of Working: Monday to Friday Key Responsibilities To undertake PPM, proactive and reactive works issued through the helpdesk within set time frames so that the customer expectations are met. To provide a callout response for the client as detailed on the callout rota. To undertake contractor control duties on behalf of the client, including monitoring of contractors and their workmanship, so that relevant standards are met. To ensure equipment and surrounding area conform to agreed company standards. To evaluate performance and ensure the proper servicing and maintenance of equipment under contract to the company is carried out. Working in a safe manner at all times, complying with current Health & Safety legislation. Key Hiring Criteria Commercial Combustion Gas Safe Qualifications COCN1, ICPN1, CIGA1, CDGA1, TPCP1, TCP1A, CCN1, CENWAT, and applicable domestic qualifications. Previous experience working within Facilities Management. Full clean driving licence. ECS/CSCS card is essential. How to Apply If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. We are currently looking for a Technical Helpdesk Engineer to join our Service team in Ireland. . click apply for full job details
Dec 13, 2025
Full time
At KONE, we shape the future of cities. As a global leader in the lift and escalator industry, KONE provides lifts, escalators and automatic doors, as well as solutions for maintenance and modernisation to add value to buildings throughout their life cycle. We are currently looking for a Technical Helpdesk Engineer to join our Service team in Ireland. . click apply for full job details
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team Airwallex is revolutionizing global banking, and the EMEA Self Serve team is key to driving growth and retention of our growing long tail of customers. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers. Success in this role means that the EMEA self serve book is able to deliver against its commercial growth ambition in the current fiscal year and we are building the scalable, data and AI centric motions to deliver sustainable growth for the future. You will work as part of a lean, data driven, highly cross functional world class team. Our product offering works across 3 pillars, Collect, Manage & Spend. This includes, but is not limited to, payments, global bank accounts, company & employee cards, expense management, online payments/payment gateway & API integrations. What you'll do As an Airwallex Customer Success Manager, your focus is to identify opportunities for product utilisation and provide the day to day support that enables our customers to operate and grow. These customer relationships will be based on a deep understanding of their business and Airwallex's product suite to meet the goals of both parties. This is a great opportunity to work cross functionally, engaging with many teams across the Airwallex org including sales, product, engineering, marketing, finance, and strategy. This role will predominantly focus on upselling, cross selling & building multi stakeholder relationships with our clients. Responsibilities: Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives (e.g., promotional offers) to identify new revenue opportunities and drive customer growth. Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions. Educate and drive engagement of our Self Serve portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and co creating potential triggers and offers with marketing and strategy support. Advocate for your customer and represent their voice inside of Airwallex. Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and cross selling Airwallex products and features. Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: 2+ years' experience in a customer support or account management role, preferably with a fast growing tech startup or financial services business. Strong verbal and written communication skills in English. Demonstrated experience in building customer loyalty and driving increased product adoption with strong track record of hitting KPIs/Targets. A strong ability to thrive in a fast paced, dynamic environment is essential, and previous experience with a high growth or globally distributed startup is highly beneficial. Bachelor's degree or equivalent. Proactive, self starter and independent to manage and prioritise own book of business. Preferred qualifications: Experience with Salesforce, Zendesk, Looker & Outreach is highly regarded. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Dec 13, 2025
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 1,800 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder like energy who want real impact, accelerated learning, and true ownership. You bring strong role related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end to end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team Airwallex is revolutionizing global banking, and the EMEA Self Serve team is key to driving growth and retention of our growing long tail of customers. As a team, we are driven by a desire to make a positive impact and are constantly innovating to find new ways to support the success of our SME customers. Success in this role means that the EMEA self serve book is able to deliver against its commercial growth ambition in the current fiscal year and we are building the scalable, data and AI centric motions to deliver sustainable growth for the future. You will work as part of a lean, data driven, highly cross functional world class team. Our product offering works across 3 pillars, Collect, Manage & Spend. This includes, but is not limited to, payments, global bank accounts, company & employee cards, expense management, online payments/payment gateway & API integrations. What you'll do As an Airwallex Customer Success Manager, your focus is to identify opportunities for product utilisation and provide the day to day support that enables our customers to operate and grow. These customer relationships will be based on a deep understanding of their business and Airwallex's product suite to meet the goals of both parties. This is a great opportunity to work cross functionally, engaging with many teams across the Airwallex org including sales, product, engineering, marketing, finance, and strategy. This role will predominantly focus on upselling, cross selling & building multi stakeholder relationships with our clients. Responsibilities: Proactively engage in existing customer new pipeline generation activities such as targeted outreach campaigns, discovery calls, and strategic growth marketing initiatives (e.g., promotional offers) to identify new revenue opportunities and drive customer growth. Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way and identify potential churning customers and potential interventions. Educate and drive engagement of our Self Serve portfolio to use the full range of Airwallex products through lifecycle marketing campaigns, ideating and co creating potential triggers and offers with marketing and strategy support. Advocate for your customer and represent their voice inside of Airwallex. Leverage insights from customer support interactions and product usage data to proactively identify opportunities for upselling and cross selling Airwallex products and features. Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: 2+ years' experience in a customer support or account management role, preferably with a fast growing tech startup or financial services business. Strong verbal and written communication skills in English. Demonstrated experience in building customer loyalty and driving increased product adoption with strong track record of hitting KPIs/Targets. A strong ability to thrive in a fast paced, dynamic environment is essential, and previous experience with a high growth or globally distributed startup is highly beneficial. Bachelor's degree or equivalent. Proactive, self starter and independent to manage and prioritise own book of business. Preferred qualifications: Experience with Salesforce, Zendesk, Looker & Outreach is highly regarded. Applicant Safety Policy: Fraud and Third Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Job Description The Technical Account Manager (TAM) serves as a strategic extension of our customers' teams, bridging technical expertise with business acumen. TAMs guide clients in maximizing value from Zendesk solutions by understanding their business strategy, consulting on implementation methodologies, and creating technical solutions to business problems. Rather than performing implementations themselves, they partner with clients to navigate configurations, integrations, and overall architecture to drive innovation and transformation. In this role you will: Establish relationships across client organizations from administrators to C-level executives Document customer CX ecosystems including use-cases, workflows, and technical architecture Develop and lead Customer Technical Roadmaps with short, medium, and long-term plans Conduct regular operational reviews, including weekly meetings and monthly value playbacks Orchestrate Zendesk resources (PSE, Professional Services, Product Managers) to support implementations Create critical issue resolution plans and work closely with support teams Advocate for customer needs with Zendesk product teams Collaborate with other TAMs to ensure continuous improvement and global delivery excellence You are/ have: Knowledge of Zendesk products and experience managing Zendesk environments Fluent in English with outstanding communication skills at all organizational levels from administrators to executives You have technical experience, with at least 5 years working in a SaaS Enterprise environments Proven track record driving technical initiatives within organizations Experience in service management, operational support, and customer experience management Customer-facing technical leadership in enterprise settings Ability to thrive in collaborative and matrix environments Understanding of SaaS implementations, API use cases, and logic-based workflows Proven ability to develop creative solutions to complex problems, paired with genuine technical curiosity Deep understanding of at least one industry vertical As a Technical Account Manager you should have: Strategic Vision & Technical Orchestration The ideal candidate identifies opportunities clients haven't recognized, translates business objectives into technical roadmaps, and helps clients reimagine their customer experience approach rather than simply optimizing existing processes.Business Impact & Value Demonstration Successful TAMs deliver measurable ROI, elevate their role from technical support to strategic advisor, and connect technical challenges to broader market trends that position clients ahead of competitors.Innovation & Future-Readiness We seek candidates who anticipate technology shifts before they become mainstream, implement solutions that create unexpected capabilities, and influence long-term technical architecture to accommodate future needs.Cross-Functional Leadership The position requires aligning multiple stakeholders with competing priorities, identifying patterns across clients to create portfolio-wide solutions, and elevating technical implementations into company-wide transformations.Self-Development & Learning Agility Top performers continuously address knowledge gaps to increase strategic value, adapt their approach to technical account management, and contribute to team-wide improvements in client service delivery. At Zendesk, the success indicators in this role are: Client adoption and expansion of Premier Enterprise offerings Measurable impact on client business outcomes Stakeholder engagement across all organizational levels Prevention of critical issues through proactive planning Influence on product development based on client feedback Contribution to Zendesk's collaborative culture and global excellence Working in a Hybrid model: We love flexibility - that's why our teams can benefit from a hybrid working model. We just recommend popping into the office once a week to catch up, collaborate, and enjoy our awesome perks. It's the perfect mix of freedom and fun!Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Dec 13, 2025
Full time
Job Description The Technical Account Manager (TAM) serves as a strategic extension of our customers' teams, bridging technical expertise with business acumen. TAMs guide clients in maximizing value from Zendesk solutions by understanding their business strategy, consulting on implementation methodologies, and creating technical solutions to business problems. Rather than performing implementations themselves, they partner with clients to navigate configurations, integrations, and overall architecture to drive innovation and transformation. In this role you will: Establish relationships across client organizations from administrators to C-level executives Document customer CX ecosystems including use-cases, workflows, and technical architecture Develop and lead Customer Technical Roadmaps with short, medium, and long-term plans Conduct regular operational reviews, including weekly meetings and monthly value playbacks Orchestrate Zendesk resources (PSE, Professional Services, Product Managers) to support implementations Create critical issue resolution plans and work closely with support teams Advocate for customer needs with Zendesk product teams Collaborate with other TAMs to ensure continuous improvement and global delivery excellence You are/ have: Knowledge of Zendesk products and experience managing Zendesk environments Fluent in English with outstanding communication skills at all organizational levels from administrators to executives You have technical experience, with at least 5 years working in a SaaS Enterprise environments Proven track record driving technical initiatives within organizations Experience in service management, operational support, and customer experience management Customer-facing technical leadership in enterprise settings Ability to thrive in collaborative and matrix environments Understanding of SaaS implementations, API use cases, and logic-based workflows Proven ability to develop creative solutions to complex problems, paired with genuine technical curiosity Deep understanding of at least one industry vertical As a Technical Account Manager you should have: Strategic Vision & Technical Orchestration The ideal candidate identifies opportunities clients haven't recognized, translates business objectives into technical roadmaps, and helps clients reimagine their customer experience approach rather than simply optimizing existing processes.Business Impact & Value Demonstration Successful TAMs deliver measurable ROI, elevate their role from technical support to strategic advisor, and connect technical challenges to broader market trends that position clients ahead of competitors.Innovation & Future-Readiness We seek candidates who anticipate technology shifts before they become mainstream, implement solutions that create unexpected capabilities, and influence long-term technical architecture to accommodate future needs.Cross-Functional Leadership The position requires aligning multiple stakeholders with competing priorities, identifying patterns across clients to create portfolio-wide solutions, and elevating technical implementations into company-wide transformations.Self-Development & Learning Agility Top performers continuously address knowledge gaps to increase strategic value, adapt their approach to technical account management, and contribute to team-wide improvements in client service delivery. At Zendesk, the success indicators in this role are: Client adoption and expansion of Premier Enterprise offerings Measurable impact on client business outcomes Stakeholder engagement across all organizational levels Prevention of critical issues through proactive planning Influence on product development based on client feedback Contribution to Zendesk's collaborative culture and global excellence Working in a Hybrid model: We love flexibility - that's why our teams can benefit from a hybrid working model. We just recommend popping into the office once a week to catch up, collaborate, and enjoy our awesome perks. It's the perfect mix of freedom and fun!Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
IT Systems Engineer Department: Software Engineering Employment Type: Full Time Location: London Description We're seeking a skilled IT Systems Engineer to build and own the foundations of our internal IT and device management. In this role, you'll design and deploy our MDM and VPN platforms, manage our expanding device fleet, and enhance our security posture-from day-to-day operations to company-wide cybersecurity awareness. This is a hands-on, high-autonomy role where you'll define how we manage hardware, security, and access across the organization. You'll serve as the go-to expert for complex IT challenges and play a key role in driving our security maturity as we grow. If you thrive on shaping IT strategy while staying deeply involved in the technical execution, this is the opportunity to make a meaningful impact from day one. Key Responsibilities Select and implement a new MDM platform (e.g. Jamf, Kandji, Intune, or similar) to manage 150 macOS and Windows laptops. Evaluate and provision a new VPN provider to enable secure remote access for all employees. Own device lifecycle management; procurement, setup, tracking, repairs, and offboarding. Maintain an accurate asset inventory and documentation for all hardware, software, and access systems. Administer and secure core SaaS systems such as Google Workspace, Slack, and internal tools. Implement and maintain endpoint security standards; disk encryption, antivirus, patching, and compliance baselines. Lead cybersecurity and phishing awareness training, coordinating internal sessions or external providers. Act as the escalation point for device and connectivity issues, formalising a helpdesk process to track and monitor requests. Provide both remote and on-site support as needed to ensure employees can work productively and securely. Automate repetitive IT processes and build lightweight self-service workflows for employees. Partner with engineering and security teams to align device and network controls with company security policies. Create and maintain clear IT documentation, runbooks, and lightweight policies that support compliance and operational readiness (e.g. SOC 2, ISO 27001). Security engineering in GCP - contributing to identity, access, and infrastructure security. Vulnerability scanning and management within our CI/CD pipelines and internal systems. Supporting wider company security initiatives, including risk assessments and technical controls. Skills, Knowledge and Expertise 3+ years of experience in IT operations, systems administration, or similar. Experience deploying and managing MDM solutions (Jamf, Kandji or equivalent). Strong understanding of endpoint security and device compliance. Experience evaluating and implementing VPN or remote access solutions. Familiarity with cybersecurity awareness practices and training delivery. Proficiency with macOS and Windows device administration. Familiarity with identity and access management within SaaS environments (e.g. Google Workspace). Experience supporting SOC 2 or ISO 27001 readiness. Familiarity with SaaS management platforms (e.g. BetterCloud, Torii, Fleet). Exposure to network configuration and office connectivity setup. Experience in a scaling tech company. Ability to script or automate processes using a combination of coding languages and workflow automation tools such as n8n or Zapier. Excellent communication and problem-solving skills, with the ability to support employees directly and effectively. Comfortable building processes from scratch and iterating in a fast-paced scale up.
Dec 13, 2025
Full time
IT Systems Engineer Department: Software Engineering Employment Type: Full Time Location: London Description We're seeking a skilled IT Systems Engineer to build and own the foundations of our internal IT and device management. In this role, you'll design and deploy our MDM and VPN platforms, manage our expanding device fleet, and enhance our security posture-from day-to-day operations to company-wide cybersecurity awareness. This is a hands-on, high-autonomy role where you'll define how we manage hardware, security, and access across the organization. You'll serve as the go-to expert for complex IT challenges and play a key role in driving our security maturity as we grow. If you thrive on shaping IT strategy while staying deeply involved in the technical execution, this is the opportunity to make a meaningful impact from day one. Key Responsibilities Select and implement a new MDM platform (e.g. Jamf, Kandji, Intune, or similar) to manage 150 macOS and Windows laptops. Evaluate and provision a new VPN provider to enable secure remote access for all employees. Own device lifecycle management; procurement, setup, tracking, repairs, and offboarding. Maintain an accurate asset inventory and documentation for all hardware, software, and access systems. Administer and secure core SaaS systems such as Google Workspace, Slack, and internal tools. Implement and maintain endpoint security standards; disk encryption, antivirus, patching, and compliance baselines. Lead cybersecurity and phishing awareness training, coordinating internal sessions or external providers. Act as the escalation point for device and connectivity issues, formalising a helpdesk process to track and monitor requests. Provide both remote and on-site support as needed to ensure employees can work productively and securely. Automate repetitive IT processes and build lightweight self-service workflows for employees. Partner with engineering and security teams to align device and network controls with company security policies. Create and maintain clear IT documentation, runbooks, and lightweight policies that support compliance and operational readiness (e.g. SOC 2, ISO 27001). Security engineering in GCP - contributing to identity, access, and infrastructure security. Vulnerability scanning and management within our CI/CD pipelines and internal systems. Supporting wider company security initiatives, including risk assessments and technical controls. Skills, Knowledge and Expertise 3+ years of experience in IT operations, systems administration, or similar. Experience deploying and managing MDM solutions (Jamf, Kandji or equivalent). Strong understanding of endpoint security and device compliance. Experience evaluating and implementing VPN or remote access solutions. Familiarity with cybersecurity awareness practices and training delivery. Proficiency with macOS and Windows device administration. Familiarity with identity and access management within SaaS environments (e.g. Google Workspace). Experience supporting SOC 2 or ISO 27001 readiness. Familiarity with SaaS management platforms (e.g. BetterCloud, Torii, Fleet). Exposure to network configuration and office connectivity setup. Experience in a scaling tech company. Ability to script or automate processes using a combination of coding languages and workflow automation tools such as n8n or Zapier. Excellent communication and problem-solving skills, with the ability to support employees directly and effectively. Comfortable building processes from scratch and iterating in a fast-paced scale up.
About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas. For more information visit Role Summary The Technology Department delivers differentiation, scalability and security for the business. Reporting to the CEO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. Software Development Manager - Analytics Development Team Based in London and working within Marex Solutions, the Software Development Manager will lead our Analytics Development Team. The ideal candidate will possess extensive software engineering experience combined with a strong understanding of financial markets. You'll be responsible for overseeing the design, development, and deployment of advanced software solutions - including a high-performance, distributed computing and market data management platform that orchestrates data flows and computational resources for quantitative analytics libraries. The role requires close collaboration with key stakeholders, particularly across trading desks and quantitative teams, to ensure solutions meet business needs and align with strategic goals. You'll drive the adoption of best practices and Agile methodologies, manage project risks, and stay current with emerging technologies to keep Marex at the forefront of innovation. We're looking for a hands on leader with strong communication and interpersonal skills who can foster a collaborative, high performing, and innovative team culture. Responsibilities Oversee the overall architecture and design of technology solutions developed and maintained by the team. Contribute to the technical direction of the department by researching emerging concepts and technologies and evaluating third party tools and products for potential adoption. Collaborate with the Lead Development Manager and Head of Solutions Technology to define the development roadmap and strategic priorities. Manage projects to ensure they are executed efficiently and delivered on time, within scope, and on budget. Liaise closely with business stakeholders, including BAs, Quants, and Trading Desks, to define requirements and provide regular progress updates. Ensure all delivered systems meet production quality standards and are properly documented for business handover and long term support. Help define, promote, and enforce best practices in software development, ensuring consistent adherence across the team. Act as Scrum Master, facilitating sprint planning, stand ups, retrospectives, and ensuring Agile principles are followed. Ensure stories and bugs are sprint ready - well defined, prioritised, testable, and supported by clear acceptance criteria. Address and resolve support issues promptly and professionally. Comply with the Operational Risk Framework, ensuring all regulatory and company requirements are met. Serve as a role model for integrity, professionalism, and alignment with company values. Always comply with the FCA's Code of Conduct and internal company policies. Remain fully aware of and adhere to all internal policies relevant to your role and responsibilities. Report any policy breaches to Compliance or your supervisor as required. Escalate risk events immediately and contribute to ongoing risk management processes as necessary. Skills and Experience Proven exceptional mathematical and analytical abilities. Strong understanding of risk sensitivities ("Greeks"). Solid experience with derivative products. Proficient in C# and Python for application and analytical development. Hands on experience with React, JavaScript, and TypeScript for front end development. Skilled in working with SQL Server and MongoDB databases. Experience implementing Infrastructure as Code using Terraform or similar tools. Familiar with modern CI/CD pipelines and DevOps best practices. Knowledge of cloud technologies, ideally AWS (Amazon Web Services). Proficient in using unit and integration testing frameworks to ensure code quality and reliability. Strong understanding of Agile and Scrum methodologies. Methodical approach to software architecture and design, with the ability to apply the right design patterns and principles for each project. Excellent verbal and written communication skills, with the ability to convey complex ideas clearly. Competencies A collaborative team player, approachable, self efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast paced environment. Excels at building relationships, networking and influencing others. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness. Keen to work in a fast paced environment. Company Values Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.
Dec 13, 2025
Full time
About Marex Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas. For more information visit Role Summary The Technology Department delivers differentiation, scalability and security for the business. Reporting to the CEO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise-wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. Software Development Manager - Analytics Development Team Based in London and working within Marex Solutions, the Software Development Manager will lead our Analytics Development Team. The ideal candidate will possess extensive software engineering experience combined with a strong understanding of financial markets. You'll be responsible for overseeing the design, development, and deployment of advanced software solutions - including a high-performance, distributed computing and market data management platform that orchestrates data flows and computational resources for quantitative analytics libraries. The role requires close collaboration with key stakeholders, particularly across trading desks and quantitative teams, to ensure solutions meet business needs and align with strategic goals. You'll drive the adoption of best practices and Agile methodologies, manage project risks, and stay current with emerging technologies to keep Marex at the forefront of innovation. We're looking for a hands on leader with strong communication and interpersonal skills who can foster a collaborative, high performing, and innovative team culture. Responsibilities Oversee the overall architecture and design of technology solutions developed and maintained by the team. Contribute to the technical direction of the department by researching emerging concepts and technologies and evaluating third party tools and products for potential adoption. Collaborate with the Lead Development Manager and Head of Solutions Technology to define the development roadmap and strategic priorities. Manage projects to ensure they are executed efficiently and delivered on time, within scope, and on budget. Liaise closely with business stakeholders, including BAs, Quants, and Trading Desks, to define requirements and provide regular progress updates. Ensure all delivered systems meet production quality standards and are properly documented for business handover and long term support. Help define, promote, and enforce best practices in software development, ensuring consistent adherence across the team. Act as Scrum Master, facilitating sprint planning, stand ups, retrospectives, and ensuring Agile principles are followed. Ensure stories and bugs are sprint ready - well defined, prioritised, testable, and supported by clear acceptance criteria. Address and resolve support issues promptly and professionally. Comply with the Operational Risk Framework, ensuring all regulatory and company requirements are met. Serve as a role model for integrity, professionalism, and alignment with company values. Always comply with the FCA's Code of Conduct and internal company policies. Remain fully aware of and adhere to all internal policies relevant to your role and responsibilities. Report any policy breaches to Compliance or your supervisor as required. Escalate risk events immediately and contribute to ongoing risk management processes as necessary. Skills and Experience Proven exceptional mathematical and analytical abilities. Strong understanding of risk sensitivities ("Greeks"). Solid experience with derivative products. Proficient in C# and Python for application and analytical development. Hands on experience with React, JavaScript, and TypeScript for front end development. Skilled in working with SQL Server and MongoDB databases. Experience implementing Infrastructure as Code using Terraform or similar tools. Familiar with modern CI/CD pipelines and DevOps best practices. Knowledge of cloud technologies, ideally AWS (Amazon Web Services). Proficient in using unit and integration testing frameworks to ensure code quality and reliability. Strong understanding of Agile and Scrum methodologies. Methodical approach to software architecture and design, with the ability to apply the right design patterns and principles for each project. Excellent verbal and written communication skills, with the ability to convey complex ideas clearly. Competencies A collaborative team player, approachable, self efficient and influences a positive work environment. Demonstrates curiosity. Resilient in a challenging, fast paced environment. Excels at building relationships, networking and influencing others. Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness. Keen to work in a fast paced environment. Company Values Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly. Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do - our clients expect this and we demand it of ourselves. Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do. Developing our People - Our people are the basis of our competitive advantage. We look to "grow our own" and make Marex the place ambitious, hardworking, talented people choose to build their careers. Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client's various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction. Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.
Job Description The Technical Account Manager (TAM) serves as a strategic extension of our customers' teams, bridging technical expertise with business acumen. TAMs guide clients in maximizing value from Zendesk solutions by understanding their business strategy, consulting on implementation methodologies, and creating technical solutions to business problems. Rather than performing implementations themselves, they partner with clients to navigate configurations, integrations, and overall architecture to drive innovation and transformation. In this role you will: Establish relationships across client organizations from administrators to C-level executives Document customer CX ecosystems including use-cases, workflows, and technical architecture Develop and lead Customer Technical Roadmaps with short, medium, and long-term plans Conduct regular operational reviews, including weekly meetings and monthly value playbacks Orchestrate Zendesk resources (PSE, Professional Services, Product Managers) to support implementations Create critical issue resolution plans and work closely with support teams Advocate for customer needs with Zendesk product teams Collaborate with other TAMs to ensure continuous improvement and global delivery excellence You are/ have: Knowledge of Zendesk products and experience managing Zendesk environments Fluent in English with outstanding communication skills at all organizational levels from administrators to executives You have technical experience, with at least 5 years working in a SaaS Enterprise environments Proven track record driving technical initiatives within organizations Experience in service management, operational support, and customer experience management Customer-facing technical leadership in enterprise settings Ability to thrive in collaborative and matrix environments Understanding of SaaS implementations, API use cases, and logic-based workflows Proven ability to develop creative solutions to complex problems, paired with genuine technical curiosity Deep understanding of at least one industry vertical As a Technical Account Manager you should have: Strategic Vision & Technical Orchestration The ideal candidate identifies opportunities clients haven't recognized, translates business objectives into technical roadmaps, and helps clients reimagine their customer experience approach rather than simply optimizing existing processes.Business Impact & Value Demonstration Successful TAMs deliver measurable ROI, elevate their role from technical support to strategic advisor, and connect technical challenges to broader market trends that position clients ahead of competitors.Innovation & Future-Readiness We seek candidates who anticipate technology shifts before they become mainstream, implement solutions that create unexpected capabilities, and influence long-term technical architecture to accommodate future needs.Cross-Functional Leadership The position requires aligning multiple stakeholders with competing priorities, identifying patterns across clients to create portfolio-wide solutions, and elevating technical implementations into company-wide transformations.Self-Development & Learning Agility Top performers continuously address knowledge gaps to increase strategic value, adapt their approach to technical account management, and contribute to team-wide improvements in client service delivery. At Zendesk, the success indicators in this role are: Client adoption and expansion of Premier Enterprise offerings Measurable impact on client business outcomes Stakeholder engagement across all organizational levels Prevention of critical issues through proactive planning Influence on product development based on client feedback Contribution to Zendesk's collaborative culture and global excellence Working in a Hybrid model: We love flexibility - that's why our teams can benefit from a hybrid working model. We just recommend popping into the office once a week to catch up, collaborate, and enjoy our awesome perks. It's the perfect mix of freedom and fun!Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Dec 13, 2025
Full time
Job Description The Technical Account Manager (TAM) serves as a strategic extension of our customers' teams, bridging technical expertise with business acumen. TAMs guide clients in maximizing value from Zendesk solutions by understanding their business strategy, consulting on implementation methodologies, and creating technical solutions to business problems. Rather than performing implementations themselves, they partner with clients to navigate configurations, integrations, and overall architecture to drive innovation and transformation. In this role you will: Establish relationships across client organizations from administrators to C-level executives Document customer CX ecosystems including use-cases, workflows, and technical architecture Develop and lead Customer Technical Roadmaps with short, medium, and long-term plans Conduct regular operational reviews, including weekly meetings and monthly value playbacks Orchestrate Zendesk resources (PSE, Professional Services, Product Managers) to support implementations Create critical issue resolution plans and work closely with support teams Advocate for customer needs with Zendesk product teams Collaborate with other TAMs to ensure continuous improvement and global delivery excellence You are/ have: Knowledge of Zendesk products and experience managing Zendesk environments Fluent in English with outstanding communication skills at all organizational levels from administrators to executives You have technical experience, with at least 5 years working in a SaaS Enterprise environments Proven track record driving technical initiatives within organizations Experience in service management, operational support, and customer experience management Customer-facing technical leadership in enterprise settings Ability to thrive in collaborative and matrix environments Understanding of SaaS implementations, API use cases, and logic-based workflows Proven ability to develop creative solutions to complex problems, paired with genuine technical curiosity Deep understanding of at least one industry vertical As a Technical Account Manager you should have: Strategic Vision & Technical Orchestration The ideal candidate identifies opportunities clients haven't recognized, translates business objectives into technical roadmaps, and helps clients reimagine their customer experience approach rather than simply optimizing existing processes.Business Impact & Value Demonstration Successful TAMs deliver measurable ROI, elevate their role from technical support to strategic advisor, and connect technical challenges to broader market trends that position clients ahead of competitors.Innovation & Future-Readiness We seek candidates who anticipate technology shifts before they become mainstream, implement solutions that create unexpected capabilities, and influence long-term technical architecture to accommodate future needs.Cross-Functional Leadership The position requires aligning multiple stakeholders with competing priorities, identifying patterns across clients to create portfolio-wide solutions, and elevating technical implementations into company-wide transformations.Self-Development & Learning Agility Top performers continuously address knowledge gaps to increase strategic value, adapt their approach to technical account management, and contribute to team-wide improvements in client service delivery. At Zendesk, the success indicators in this role are: Client adoption and expansion of Premier Enterprise offerings Measurable impact on client business outcomes Stakeholder engagement across all organizational levels Prevention of critical issues through proactive planning Influence on product development based on client feedback Contribution to Zendesk's collaborative culture and global excellence Working in a Hybrid model: We love flexibility - that's why our teams can benefit from a hybrid working model. We just recommend popping into the office once a week to catch up, collaborate, and enjoy our awesome perks. It's the perfect mix of freedom and fun!Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
About the Role Grade Level (for internal use): 12 The Team: The Data & Research division within S&P Global Market Intelligence represents flagship products including Capital IQ Solutions, Visible Alpha, Desktop platforms, API/Marketplace solutions, and comprehensive data assets. Our dynamic, entrepreneurial team of experienced financial services professionals operates globally with over $1.3B in annual revenue, fostering a collaborative culture that values partnership, innovation, and client success. We embody S&P's core values of Discovery, Partnership, and Integrity while maintaining a global mindset and commitment to continuous growth. Responsibilities and Impact Drive revenue acquisition and exceed sales targets through new business development and strategic account expansion across assigned territories or market segments Develop and execute comprehensive territory strategies that align with company objectives and market opportunities Identify, qualify, and engage prospects through multiple channels including cold calling, networking, inbound leads, and strategic partnerships Conduct consultative sales conversations to diagnose client requirements and design tailored solutions that address specific business challenges Present and demonstrate product capabilities through compelling presentations, workshops, and technology demonstrations to senior-level executives Build and maintain strong relationships with key decision-makers across Financial Institutions, Corporates, Investment Management, and other target segments Collaborate effectively with cross-functional teams including Product Specialists, Marketing, Client Services, and Account Management to deliver exceptional client experiences Negotiate contract terms, pricing structures, and close complex deals while ensuring favorable outcomes for all parties Maintain accurate pipeline management, forecasting, and activity tracking through CRM systems such as Salesforce Stay current with industry trends, competitive landscape, and regulatory developments to identify new opportunities and inform strategic initiatives Participate in industry events, conferences, and client engagement activities to expand market presence and generate leads What We're Looking For Basic Required Qualifications Bachelor's degree in Business, Finance, Economics, or related field; advanced degrees preferred 3-10+ years of proven sales experience with consistent track record of meeting or exceeding quotas Strong background in financial services industry with experience selling data, technology, or analytical solutions Demonstrated expertise in consultative sales methodologies and solution selling approaches Experience managing complex sales cycles with multiple stakeholders and C-level executives Excellent communication, presentation, and negotiation skills with ability to engage senior audiences Proficiency with CRM systems such as Salesforce and sales enablement tools including LinkedIn, ZoomInfo, and SalesLoft Strong business acumen with ability to understand client workflows and translate business requirements into solution recommendations Additional Preferred Qualifications Experience selling into specific market segments such as Investment Banking, Asset Management, Private Equity, Insurance, or Corporate sectors Knowledge of financial markets including equities, fixed income, derivatives, or alternative investments Proven ability to manage multiple projects simultaneously while maintaining attention to detail and meeting deadlines Entrepreneurial mindset with demonstrated initiative, creativity, and persistence in problem-solving Experience with SaaS platforms, desktop applications, data feeds, or API-based solutions Strong analytical capabilities in areas such as credit risk, financial modeling, or valuation analysis Professional certifications such as CFA, MBA, or industry-specific qualifications Multilingual capabilities and experience working in global, matrix organizations Established network within target market segments and ability to leverage existing relationships for business development About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit What's In It For You? Our Mission Advancing Essential Intelligence. Our People We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster. describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - English_formattedESQA508c.pdf Job ID: 323705 Posted On: 2025-12-11 Location: London, United Kingdom
Dec 13, 2025
Full time
About the Role Grade Level (for internal use): 12 The Team: The Data & Research division within S&P Global Market Intelligence represents flagship products including Capital IQ Solutions, Visible Alpha, Desktop platforms, API/Marketplace solutions, and comprehensive data assets. Our dynamic, entrepreneurial team of experienced financial services professionals operates globally with over $1.3B in annual revenue, fostering a collaborative culture that values partnership, innovation, and client success. We embody S&P's core values of Discovery, Partnership, and Integrity while maintaining a global mindset and commitment to continuous growth. Responsibilities and Impact Drive revenue acquisition and exceed sales targets through new business development and strategic account expansion across assigned territories or market segments Develop and execute comprehensive territory strategies that align with company objectives and market opportunities Identify, qualify, and engage prospects through multiple channels including cold calling, networking, inbound leads, and strategic partnerships Conduct consultative sales conversations to diagnose client requirements and design tailored solutions that address specific business challenges Present and demonstrate product capabilities through compelling presentations, workshops, and technology demonstrations to senior-level executives Build and maintain strong relationships with key decision-makers across Financial Institutions, Corporates, Investment Management, and other target segments Collaborate effectively with cross-functional teams including Product Specialists, Marketing, Client Services, and Account Management to deliver exceptional client experiences Negotiate contract terms, pricing structures, and close complex deals while ensuring favorable outcomes for all parties Maintain accurate pipeline management, forecasting, and activity tracking through CRM systems such as Salesforce Stay current with industry trends, competitive landscape, and regulatory developments to identify new opportunities and inform strategic initiatives Participate in industry events, conferences, and client engagement activities to expand market presence and generate leads What We're Looking For Basic Required Qualifications Bachelor's degree in Business, Finance, Economics, or related field; advanced degrees preferred 3-10+ years of proven sales experience with consistent track record of meeting or exceeding quotas Strong background in financial services industry with experience selling data, technology, or analytical solutions Demonstrated expertise in consultative sales methodologies and solution selling approaches Experience managing complex sales cycles with multiple stakeholders and C-level executives Excellent communication, presentation, and negotiation skills with ability to engage senior audiences Proficiency with CRM systems such as Salesforce and sales enablement tools including LinkedIn, ZoomInfo, and SalesLoft Strong business acumen with ability to understand client workflows and translate business requirements into solution recommendations Additional Preferred Qualifications Experience selling into specific market segments such as Investment Banking, Asset Management, Private Equity, Insurance, or Corporate sectors Knowledge of financial markets including equities, fixed income, derivatives, or alternative investments Proven ability to manage multiple projects simultaneously while maintaining attention to detail and meeting deadlines Entrepreneurial mindset with demonstrated initiative, creativity, and persistence in problem-solving Experience with SaaS platforms, desktop applications, data feeds, or API-based solutions Strong analytical capabilities in areas such as credit risk, financial modeling, or valuation analysis Professional certifications such as CFA, MBA, or industry-specific qualifications Multilingual capabilities and experience working in global, matrix organizations Established network within target market segments and ability to leverage existing relationships for business development About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit What's In It For You? Our Mission Advancing Essential Intelligence. Our People We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values Integrity, Discovery, Partnership Benefits Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Global Hiring and Opportunity at S&P Global At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster. describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - English_formattedESQA508c.pdf Job ID: 323705 Posted On: 2025-12-11 Location: London, United Kingdom
Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a leading franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. Marex was established in 2005 but through its subsidiaries can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 36 offices worldwide, the Group has over 1,800 employees across Europe, Asia and America. For more information visit . Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology led service provides access to all major exchanges, order flow management via screen, voice and DMA, plus award winning data, insights and analytics. The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business aligned Support teams that specialise in maintaining their business stream's applications. Each business aligned Application Support team works with a corresponding Business Technology and Development team. The Application Support team is responsible for providing technical support for all front office and post trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients. The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day to day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group. Responsibilities Provide support for all trading and back office platforms offered by Marex to both internal and external client base. Support business users offering second and third line support. Knowledge of scripting language (PowerShell, Python ). Manage new system analysis and implementation. Provide incident management per ITIL standards. Liaison between technology department and business groups to communicate system changes. Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard. Ensure active tasks retain focus through workflow and prioritisation awareness. Manage vendor system upgrades and implementation. Manage exchange relationships and project manage mandatory upgrades. Manage technical client on boarding. Complete exchange reporting and compliance audits. Manage client technical requirements within Marex technology department. Complete monthly transactional and volume reporting across all systems. Skills and Experience Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle Must be able to work under demanding conditions with a calm demeanour Experience gained in a financial services background, ideally finance Ability to work as part of a team in an environment with changing expectations Proven ability to show a proactiveness in picking up issues and improving existing processes Process driven and systematic mindset Experience with ITIL and change management processes Excellent documentation, communication, and organizational skills Ability to build strong relationships with Application Development teams and business sponsors General front to back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Experience in exchange and vendor management Knowledge of server side infrastructure and admin tools Ability to work shift patterns (if required) Good to have knowledge of Fix Messaging protocol, including support experience Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets Experience in technical onboarding of new APIs and systems Prior experience in a support role, liaising directly with clients in a technical capacity Desirable - Bachelor's degree in any relevant field Excellent verbal and written communication skills Competencies A collaborative team player, approachable, self efficient and influences a positive work environment Demonstrates curiosity Resilient in a challenging, fast paced environment Excels at building relationships, networking and influencing others Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness If you're forging a career in this area and are looking for your next step, get in touch! Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.
Dec 13, 2025
Full time
Marex is a diversified global financial services platform, providing essential liquidity, market access and infrastructure services to clients in the energy, commodities and financial markets. The Group provides comprehensive breadth and depth of coverage across four core services: Market Making, Clearing, Hedging and Investment Solutions and Agency and Execution. It has a leading franchise in many major metals, energy and agricultural products, executing around 50 million trades and clearing 205 million contracts in 2022. The Group provides access to the world's major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. Marex was established in 2005 but through its subsidiaries can trace its roots in the commodity markets back almost 100 years. Headquartered in London with 36 offices worldwide, the Group has over 1,800 employees across Europe, Asia and America. For more information visit . Marex has unique access across markets with significant share globally both on and off exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology led service provides access to all major exchanges, order flow management via screen, voice and DMA, plus award winning data, insights and analytics. The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides digital tools, software services and infrastructure globally to all business groups. Software development and support teams work in agile 'streams' aligned to specific business areas. Our other teams work enterprise wide to provide critical services including our global service desk, network and system infrastructure, IT operations, security, enterprise architecture and design. The Support function provides technical support for all applications. The Application Support team runs a 24/5 global front door to keep us up and running, backed up by business aligned Support teams that specialise in maintaining their business stream's applications. Each business aligned Application Support team works with a corresponding Business Technology and Development team. The Application Support team is responsible for providing technical support for all front office and post trade applications including trade capture, market data, settlement and clearing systems and their associated client applications, as well as overnight risk calculation systems and the business systems used by control and support departments. The team handles all support requests, incidents, problems, and business continuity activities, to ensure the highest quality delivery of services to end users and clients. The Application Support Analyst is responsible for taking ownership of issues and providing procedural and technical support to various teams and internal/external stakeholders. In addition to driving resolution of day to day issues, managing incidents and outages to resolution, this role requires a close partnership with the rest of the infrastructure team, the service desk and the wider IT group. Responsibilities Provide support for all trading and back office platforms offered by Marex to both internal and external client base. Support business users offering second and third line support. Knowledge of scripting language (PowerShell, Python ). Manage new system analysis and implementation. Provide incident management per ITIL standards. Liaison between technology department and business groups to communicate system changes. Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard. Ensure active tasks retain focus through workflow and prioritisation awareness. Manage vendor system upgrades and implementation. Manage exchange relationships and project manage mandatory upgrades. Manage technical client on boarding. Complete exchange reporting and compliance audits. Manage client technical requirements within Marex technology department. Complete monthly transactional and volume reporting across all systems. Skills and Experience Solid background in Windows, Linux/Unix OS, including one of the following: SQL, PostgreSQL, MongoDB, Oracle Must be able to work under demanding conditions with a calm demeanour Experience gained in a financial services background, ideally finance Ability to work as part of a team in an environment with changing expectations Proven ability to show a proactiveness in picking up issues and improving existing processes Process driven and systematic mindset Experience with ITIL and change management processes Excellent documentation, communication, and organizational skills Ability to build strong relationships with Application Development teams and business sponsors General front to back knowledge of the flow for trading/clearing/operational process in settlement of futures and OTC Experience in exchange and vendor management Knowledge of server side infrastructure and admin tools Ability to work shift patterns (if required) Good to have knowledge of Fix Messaging protocol, including support experience Knowledge of market connectivity protocols for key global derivative, commodity, cash and equity markets Experience in technical onboarding of new APIs and systems Prior experience in a support role, liaising directly with clients in a technical capacity Desirable - Bachelor's degree in any relevant field Excellent verbal and written communication skills Competencies A collaborative team player, approachable, self efficient and influences a positive work environment Demonstrates curiosity Resilient in a challenging, fast paced environment Excels at building relationships, networking and influencing others Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness If you're forging a career in this area and are looking for your next step, get in touch! Marex is fully committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We value the differences that a diverse workforce brings to the company. We welcome applications from candidates returning to the workforce. Also, Marex is committed to avoiding circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process. If you would like to receive any information in a different way or would like us to do anything differently to help you, please include it in your application.
Overview Japanese Speaking - Metals Sales Executive. We are a leading commodities trading firm based in London, with a strong global presence and a reputation for excellence in financial trading, broking and market making across multiple LME commodities. Our LME team is expanding, and we are seeking a dynamic, driven, and commercially-minded Japanese-speaking Metals Sales Executive to join our desk. This is a front-office sales role focused on developing and managing relationships with Japanese clients, both existing and new, across the base metals space. The successful candidate will work closely with traders and operations to offer tailored solutions and structured products, helping grow our client base and increase revenue from the Japanese market. Responsibilities Develop and maintain strong relationships with Japanese clients, including industrial consumers, producers, and financial institutions. Identify and originate new business opportunities within the metals sector, particularly those traded on the LME. Work closely with the LME trading desk to provide market insight, execute client orders, and structure bespoke solutions. Attend client meetings, industry events, and international travel as required. Coordinate with internal teams (trading, risk, operations) to ensure smooth deal execution and client satisfaction. Monitor market trends and provide regular updates and analysis to clients. Assist in the translation of marketing materials and communications for Japanese-speaking clients. Requirements Fluent in Japanese (spoken and written) and English. Minimum 2-5 years of experience in metals sales, or related financial services role. Proven track record of building and maintaining client relationships. Excellent communication, negotiation, and interpersonal skills. Self-starter with a commercial mindset and strong work ethic. London-based or willing to relocate. What We Offer Competitive base salary and performance-based bonus structure. Opportunity to be part of a high-performing and entrepreneurial team. Exposure to global markets and international client base. Clear career progression within a growing firm.
Dec 13, 2025
Full time
Overview Japanese Speaking - Metals Sales Executive. We are a leading commodities trading firm based in London, with a strong global presence and a reputation for excellence in financial trading, broking and market making across multiple LME commodities. Our LME team is expanding, and we are seeking a dynamic, driven, and commercially-minded Japanese-speaking Metals Sales Executive to join our desk. This is a front-office sales role focused on developing and managing relationships with Japanese clients, both existing and new, across the base metals space. The successful candidate will work closely with traders and operations to offer tailored solutions and structured products, helping grow our client base and increase revenue from the Japanese market. Responsibilities Develop and maintain strong relationships with Japanese clients, including industrial consumers, producers, and financial institutions. Identify and originate new business opportunities within the metals sector, particularly those traded on the LME. Work closely with the LME trading desk to provide market insight, execute client orders, and structure bespoke solutions. Attend client meetings, industry events, and international travel as required. Coordinate with internal teams (trading, risk, operations) to ensure smooth deal execution and client satisfaction. Monitor market trends and provide regular updates and analysis to clients. Assist in the translation of marketing materials and communications for Japanese-speaking clients. Requirements Fluent in Japanese (spoken and written) and English. Minimum 2-5 years of experience in metals sales, or related financial services role. Proven track record of building and maintaining client relationships. Excellent communication, negotiation, and interpersonal skills. Self-starter with a commercial mindset and strong work ethic. London-based or willing to relocate. What We Offer Competitive base salary and performance-based bonus structure. Opportunity to be part of a high-performing and entrepreneurial team. Exposure to global markets and international client base. Clear career progression within a growing firm.
Mid and South Essex NHS Foundation Trust Unified Desktop Windows 11 Engineer The closing date is 24 December 2025 Join Our Unified Desktop Team - Make a Meaningful Impact Across Our Hospitals We are seeking proactive and technically skilled individuals to join our Unified Desktop Team at Mid and South Essex NHS Foundation Trust. This is an exciting opportunity to play a key role in supporting critical front line services by maintaining and upgrading the essential IT equipment used every day by both clinical and non clinical staff. About the Role: As part of the Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day to day management, including HR related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring a collaborative and cohesive working environment. Our estate comprises tens of thousands of devices, including (but not limited to) iPods, iPads, desktop PCs, laptops, monitors, TVs, AV equipment, Unified Communications handsets, and various peripherals. You'll be responsible for the provisioning, replacement, and support of this equipment-ensuring all activity is scheduled at convenient times and completed to the highest technical standard. Where You'll Work: This is a cross site role. You will be expected to work across all three main hospital sites. Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate a good understanding of reporting tools such as SCCM and SQL, using them for system monitoring, issue tracking, and Windows operating system readiness and upgrade planning. Support the Trust's end user equipment, including but not limited to desktops, printers, scanners, and mobile devices. Some of this equipment is used by clinicians, requiring prompt resolution in accordance with agreed SLAs. Investigate, test, and resolve issues related to applications, hardware, and operating systems. This includes identifying the impact of service issues on Trust operations and escalating appropriately, following the Trust's defined escalation policies. Participate in all aspects of Windows operating system readiness and upgrades, from data reporting and liaising with external suppliers to hardware installation and system testing. Develop end user and support documentation, including standard operating procedures where none exist, and contribute to the design and implementation of new processes. About us Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust. Job responsibilities Why Join Us? Be part of a highly valued team supporting vital NHS services. Work with a wide range of modern technologies. Help deliver seamless digital experiences that directly impact patient care. Collaborate with passionate colleagues in a supportive environment. For further information on this exciting role, please refer to the attached job description. We look forward to your application! Person Specification Experience Extensive previous experience of working in an IT service management environment IT Department Background either Desktop support/deployment or Service Desk Support. NHS experience Qualifications CompTIA + or equivalent Computer Science degree qualification or equivalent level of knowledge and expertise gained through experience. Other Full clean UK driving licence with access to own transport Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Mid and South Essex NHS Foundation Trust £31,049 a year Per Annum (Pro Rota for Part Time)
Dec 13, 2025
Full time
Mid and South Essex NHS Foundation Trust Unified Desktop Windows 11 Engineer The closing date is 24 December 2025 Join Our Unified Desktop Team - Make a Meaningful Impact Across Our Hospitals We are seeking proactive and technically skilled individuals to join our Unified Desktop Team at Mid and South Essex NHS Foundation Trust. This is an exciting opportunity to play a key role in supporting critical front line services by maintaining and upgrading the essential IT equipment used every day by both clinical and non clinical staff. About the Role: As part of the Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day to day management, including HR related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring a collaborative and cohesive working environment. Our estate comprises tens of thousands of devices, including (but not limited to) iPods, iPads, desktop PCs, laptops, monitors, TVs, AV equipment, Unified Communications handsets, and various peripherals. You'll be responsible for the provisioning, replacement, and support of this equipment-ensuring all activity is scheduled at convenient times and completed to the highest technical standard. Where You'll Work: This is a cross site role. You will be expected to work across all three main hospital sites. Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate a good understanding of reporting tools such as SCCM and SQL, using them for system monitoring, issue tracking, and Windows operating system readiness and upgrade planning. Support the Trust's end user equipment, including but not limited to desktops, printers, scanners, and mobile devices. Some of this equipment is used by clinicians, requiring prompt resolution in accordance with agreed SLAs. Investigate, test, and resolve issues related to applications, hardware, and operating systems. This includes identifying the impact of service issues on Trust operations and escalating appropriately, following the Trust's defined escalation policies. Participate in all aspects of Windows operating system readiness and upgrades, from data reporting and liaising with external suppliers to hardware installation and system testing. Develop end user and support documentation, including standard operating procedures where none exist, and contribute to the design and implementation of new processes. About us Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust. Job responsibilities Why Join Us? Be part of a highly valued team supporting vital NHS services. Work with a wide range of modern technologies. Help deliver seamless digital experiences that directly impact patient care. Collaborate with passionate colleagues in a supportive environment. For further information on this exciting role, please refer to the attached job description. We look forward to your application! Person Specification Experience Extensive previous experience of working in an IT service management environment IT Department Background either Desktop support/deployment or Service Desk Support. NHS experience Qualifications CompTIA + or equivalent Computer Science degree qualification or equivalent level of knowledge and expertise gained through experience. Other Full clean UK driving licence with access to own transport Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Mid and South Essex NHS Foundation Trust £31,049 a year Per Annum (Pro Rota for Part Time)
A leading consultancy firm in Central London is looking for an Onsite Service Desk Engineer. In this role, you will ensure the seamless operation of critical cloud and network infrastructure. Ideal candidates have 2-3 years of technical support experience and excel in customer-facing roles. This position offers a salary of up to 30k plus exceptional benefits. Join a supportive team environment committed to training and career growth.
Dec 13, 2025
Full time
A leading consultancy firm in Central London is looking for an Onsite Service Desk Engineer. In this role, you will ensure the seamless operation of critical cloud and network infrastructure. Ideal candidates have 2-3 years of technical support experience and excel in customer-facing roles. This position offers a salary of up to 30k plus exceptional benefits. Join a supportive team environment committed to training and career growth.
The role is responsible for overseeing the management, maintenance, and strategic development of the company's IT infrastructure, software ecosystem, and digital assets. Their role encompasses asset management, systems administration, vendor coordination, cybersecurity governance, and support for internal and external audits. They ensure that all technology-related operations run efficiently, securely, and in alignment with organizational goals. Core Responsibilities Asset Management The role is responsible for the full lifecycle management of all technology assets across the business, including: Software: Tracking deployment, renewals, and compliance of all business applications. Hardware: Managing procurement, allocation, maintenance, and retirement of company devices. Licences: Maintaining accurate records of software licensing, ensuring compliance, and forecasting renewal needs. Procurement: Overseeing IT procurement processes, negotiating vendor contracts, and managing purchase approvals. Support and Systems Administration The role provides hands on operational support, ensuring the seamless delivery of IT services and user experience across all business systems. Responsibilities include: Vendor Management The IT Project and Systems Manager acts as the key liaison between the company and its technology service providers. You will be responsible for evaluating performance, managing contracts, and ensuring service level adherence with: This includes regular reviews, performance tracking, and escalation handling to maintain strong vendor relationships. Cybersecurity & Risk Management The IT Project and Systems Manager leads the company's cybersecurity posture and risk management framework, ensuring compliance with internal policies and external regulations. Responsibilities include: Developing, maintaining, and enforcing IT Security Policies. Managing the Cyber Awareness Training platform and driving employee participation and completion rates. Coordinating penetration testing activities and ensuring identified vulnerabilities are remediated promptly. Tracking and managing vulnerability assessments and mitigation activities. Contributing to the development and monitoring of Key Risk Indicators (KRIs) for IT risk management. Overseeing Third Party Risk Assessments for external vendors and service providers. Providing support in the investigation and response to security incidents in collaboration with internal and external partners. Attestations and Audits The role supports and coordinates all IT related attestations and compliance audits, ensuring timely responses and maintaining evidence of compliance. Areas of involvement include: SWIFT DORA (Digital Operational Resilience Act) ISO 27001 Certification Other IT Related Audits (as required) The role collaborates with auditors, compliance officers, and leadership to ensure controls are effective and audit readiness is maintained year round. Strategic and Leadership Responsibilities Developing and executing IT and cybersecurity strategies aligned with business objectives. Identifying technology trends and recommending innovative solutions to improve operational efficiency. Providing guidance, documentation, and training to enhance technical literacy across the organization. Ensuring IT operations support business continuity and disaster recovery requirements. Core Technical Skills Windows ecosystem expertise - administration, troubleshooting and deployment across Windows 10/11 and Windows Server environments. Microsoft 365 administration - proficiency with Exchange Online, SharePoint, Teams, licensing, security, and compliance configurations. Microsoft Intune / Endpoint Manager - device enrollment, configuration profiles, compliance policies, conditional access, and application deployment. Microsoft Defender for Endpoint - monitoring, incident handling, patching coordination, and policy tuning. ISO 27001 awareness - understanding of ISMS controls, risk management, evidence requirements, audit preparation and operational security processes. Wi Fi infrastructure knowledge - SSID configuration, authentication methods, troubleshooting coverage and performance issues. Firewall administration - experience with rulesets, VPNs, NAT, monitoring, and coordinating changes with MSPs or vendors. Asset Management expertise - ownership of the full lifecycle including procurement, deployment, tracking, offboarding, and disposal aligned with BYOD and corporate device policies. Support & Vendor Management Experience managing third party desktop support providers - SLAs, ticket escalations, service reviews, documentation, and quality control. Ability to define and enforce BYOD policies - security requirements, onboarding/offboarding, compliance checks. Strong stakeholder communication skills - translating technical needs into business context for non technical teams. Tools & Platform Proficiency Natterbox - telephony configuration, user provisioning, call flow adjustments, troubleshooting. (Optional) Slack - workspace administration, channel governance, integrations and security controls. DocuSign - user management, document workflows, templates, and audit trails. (Optional) Office 365 suite - Teams, SharePoint, OneDrive, and productivity management. Kaspr, Lusha, LinkedIn Sales Navigator - understanding of integration, access management, and data control (especially for sales teams). (Optional) NinjaOne - RMM monitoring, alerting, patching, endpoint automation. SecurityHQ - working with SOC dashboards, incident triage, communication with SOC analysts. Business Cube - familiarity with ERP/CRM workflow support and user provisioning. Lenovo management tools - fleet management, warranty support, hardware lifecycle processes. Benefits Private Healthcare Plan Pension Plans Training & Development
Dec 13, 2025
Full time
The role is responsible for overseeing the management, maintenance, and strategic development of the company's IT infrastructure, software ecosystem, and digital assets. Their role encompasses asset management, systems administration, vendor coordination, cybersecurity governance, and support for internal and external audits. They ensure that all technology-related operations run efficiently, securely, and in alignment with organizational goals. Core Responsibilities Asset Management The role is responsible for the full lifecycle management of all technology assets across the business, including: Software: Tracking deployment, renewals, and compliance of all business applications. Hardware: Managing procurement, allocation, maintenance, and retirement of company devices. Licences: Maintaining accurate records of software licensing, ensuring compliance, and forecasting renewal needs. Procurement: Overseeing IT procurement processes, negotiating vendor contracts, and managing purchase approvals. Support and Systems Administration The role provides hands on operational support, ensuring the seamless delivery of IT services and user experience across all business systems. Responsibilities include: Vendor Management The IT Project and Systems Manager acts as the key liaison between the company and its technology service providers. You will be responsible for evaluating performance, managing contracts, and ensuring service level adherence with: This includes regular reviews, performance tracking, and escalation handling to maintain strong vendor relationships. Cybersecurity & Risk Management The IT Project and Systems Manager leads the company's cybersecurity posture and risk management framework, ensuring compliance with internal policies and external regulations. Responsibilities include: Developing, maintaining, and enforcing IT Security Policies. Managing the Cyber Awareness Training platform and driving employee participation and completion rates. Coordinating penetration testing activities and ensuring identified vulnerabilities are remediated promptly. Tracking and managing vulnerability assessments and mitigation activities. Contributing to the development and monitoring of Key Risk Indicators (KRIs) for IT risk management. Overseeing Third Party Risk Assessments for external vendors and service providers. Providing support in the investigation and response to security incidents in collaboration with internal and external partners. Attestations and Audits The role supports and coordinates all IT related attestations and compliance audits, ensuring timely responses and maintaining evidence of compliance. Areas of involvement include: SWIFT DORA (Digital Operational Resilience Act) ISO 27001 Certification Other IT Related Audits (as required) The role collaborates with auditors, compliance officers, and leadership to ensure controls are effective and audit readiness is maintained year round. Strategic and Leadership Responsibilities Developing and executing IT and cybersecurity strategies aligned with business objectives. Identifying technology trends and recommending innovative solutions to improve operational efficiency. Providing guidance, documentation, and training to enhance technical literacy across the organization. Ensuring IT operations support business continuity and disaster recovery requirements. Core Technical Skills Windows ecosystem expertise - administration, troubleshooting and deployment across Windows 10/11 and Windows Server environments. Microsoft 365 administration - proficiency with Exchange Online, SharePoint, Teams, licensing, security, and compliance configurations. Microsoft Intune / Endpoint Manager - device enrollment, configuration profiles, compliance policies, conditional access, and application deployment. Microsoft Defender for Endpoint - monitoring, incident handling, patching coordination, and policy tuning. ISO 27001 awareness - understanding of ISMS controls, risk management, evidence requirements, audit preparation and operational security processes. Wi Fi infrastructure knowledge - SSID configuration, authentication methods, troubleshooting coverage and performance issues. Firewall administration - experience with rulesets, VPNs, NAT, monitoring, and coordinating changes with MSPs or vendors. Asset Management expertise - ownership of the full lifecycle including procurement, deployment, tracking, offboarding, and disposal aligned with BYOD and corporate device policies. Support & Vendor Management Experience managing third party desktop support providers - SLAs, ticket escalations, service reviews, documentation, and quality control. Ability to define and enforce BYOD policies - security requirements, onboarding/offboarding, compliance checks. Strong stakeholder communication skills - translating technical needs into business context for non technical teams. Tools & Platform Proficiency Natterbox - telephony configuration, user provisioning, call flow adjustments, troubleshooting. (Optional) Slack - workspace administration, channel governance, integrations and security controls. DocuSign - user management, document workflows, templates, and audit trails. (Optional) Office 365 suite - Teams, SharePoint, OneDrive, and productivity management. Kaspr, Lusha, LinkedIn Sales Navigator - understanding of integration, access management, and data control (especially for sales teams). (Optional) NinjaOne - RMM monitoring, alerting, patching, endpoint automation. SecurityHQ - working with SOC dashboards, incident triage, communication with SOC analysts. Business Cube - familiarity with ERP/CRM workflow support and user provisioning. Lenovo management tools - fleet management, warranty support, hardware lifecycle processes. Benefits Private Healthcare Plan Pension Plans Training & Development
Join Tether and Shape the Future of Digital Finance At Tether, we're not just building products, we're pioneering a global financial revolution. Our cutting edge solutions empower businesses-from exchanges and wallets to payment processors and ATMs-to seamlessly integrate reserve backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction. Innovate with Tether Tether Finance Our innovative product suite features the world's most trusted stablecoin, USDT, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services. Tether Power Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco friendly practices in state of the art, geo diverse facilities. Tether Data Fueling breakthroughs in AI and peer to peer technology, we reduce infrastructure costs and enhance global communications with cutting edge solutions like KEET, our flagship app that redefines secure and private data sharing. Tether Education Democratizing access to top tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity. Tether Evolution At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways. Why Join Us? Our team is a global talent powerhouse, working remotely from every corner of the world. If you're passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We've grown fast, stayed lean, and secured our place as a leader in the industry. If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you. Are you ready to be part of the future? About the job The primary goal of a Documentation Engineer is to create clear, accurate, and developer friendly documentation that enables users to understand, adopt, and effectively integrate Tether's products and open source technologies. This involves transforming complex technical systems into accessible guides, tutorials, references, and examples that reduce friction, accelerate onboarding, and improve overall developer experience (DX). A Documentation Engineer ensures that every product, SDK, module, and application is fully and coherently documented, kept up to date with rapid development cycles, and presented in a way that supports both internal teams and the global developer community. Responsibilities Write, maintain, and continuously improve documentation across the entire product ecosystem-including SDKs, APIs, open source libraries, web, mobile, and desktop apps, and platform features. Ensure clarity, accuracy, and usability of all documentation, adapting tone and depth according to the target audience (developers, end users, or internal teams). Collaborate closely with engineers, product managers, and designers to extract technical and functional information, turning it into high quality developer guides, user manuals, and release notes. Proactively update documentation to match product iterations, new features, and changes introduced by the development team, keeping all materials in sync with releases. Develop and maintain tutorials, quick starts, and onboarding flows that guide both developers and end users through the setup and use of apps and platform features. Create and validate example applications, demos, and code snippets that illustrate practical implementations and common usage patterns. Adopt and contribute to "docs as code" workflows, maintaining documentation within repositories, participating in PR reviews, and integrating with CI/CD pipelines. Apply and uphold documentation standards and style guides, ensuring a consistent voice and structure across apps, products, and open source components. Collect and analyze feedback from developers, customers, and community channels to identify pain points and continuously improve the documentation experience. Perform hands on validation of procedures and configurations described in the docs, ensuring that every instruction can be successfully followed. Work with the Documentation Lead to improve tooling, automation, and versioning for documentation assets across repositories and product lines. Participate in regular documentation audits, removing deprecated content and restructuring materials to align with evolving product architecture. Support product launches and releases by ensuring that new features, APIs, and UX changes are fully documented and easy to discover. Contribute to internal knowledge sharing and onboarding materials, helping teams adopt documentation workflows and maintain content quality across departments. Monitor documentation performance and engagement using analytics and feedback tools to drive data informed improvements. 3+ years of experience in technical writing, software documentation, or developer education for SDKs, APIs, libraries, apps, or products. 2+ years of hands on experience with Node.js developing clean, efficient, and maintainable code. Strong understanding of JavaScript / TypeScript and familiarity with modern development workflows, build systems, and package management (npm / yarn). Understanding of self custodial wallet fundamentals, including private keys, seed phrases, signing flows, and secure key management. Hands on familiarity with major blockchain ecosystems (Bitcoin, Ethereum/EVM, Tron), including how transactions, fees, and address models work. Ability to document multi chain and DeFi workflows such as signing, swapping, bridging, and token interactions (ERC 20/TRC 20). Proven ability to write clear, accurate, and well structured documentation for both technical and non technical audiences. Experience contributing to or maintaining documentation using docs as code practices, including Git / GitHub, Markdown / MDX, and pull request reviews. Familiarity with at least one documentation framework (e.g., Docusaurus, Mintlify, Astro Docs, MkDocs, etc). Experience documenting applications, user facing features, and developer facing APIs or SDKs, ensuring alignment between product and engineering documentation. Ability to read and understand source code across multiple languages to verify accuracy and provide meaningful examples. Excellent written and verbal English communication skills, with attention to structure, tone, and developer friendly language. Strong sense of ownership, consistency, and attention to detail, ensuring clarity and coherence across multiple repositories and projects. Comfortable working in a remote, globally distributed team, using asynchronous tools and documentation driven communication. Ability to use visual aids, diagrams, or interactive examples to simplify complex technical topics. Understanding of API documentation tools (e.g., OpenAPI / Swagger, Postman, or custom reference generators). Passion for developer experience (DX), open source ecosystems, and continuous improvement. Proven experience collaborating in fast pace environments, adapting to changing priorities and technologies. Important information for candidates Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles: Apply only through our official channels. We do not use third party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: Verify the recruiter's identity. All our recruiters have verified LinkedIn profiles. If you're unsure, you can confirm their identity by checking their profile or contacting us through our website. Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms. Double check email addresses. All communication from us will come from emails ending in or . We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately. When in doubt, feel free to reach out through our official website.
Dec 13, 2025
Full time
Join Tether and Shape the Future of Digital Finance At Tether, we're not just building products, we're pioneering a global financial revolution. Our cutting edge solutions empower businesses-from exchanges and wallets to payment processors and ATMs-to seamlessly integrate reserve backed tokens across blockchains. By harnessing the power of blockchain technology, Tether enables you to store, send, and receive digital tokens instantly, securely, and globally, all at a fraction of the cost. Transparency is the bedrock of everything we do, ensuring trust in every transaction. Innovate with Tether Tether Finance Our innovative product suite features the world's most trusted stablecoin, USDT, relied upon by hundreds of millions worldwide, alongside pioneering digital asset tokenization services. Tether Power Driving sustainable growth, our energy solutions optimize excess power for Bitcoin mining using eco friendly practices in state of the art, geo diverse facilities. Tether Data Fueling breakthroughs in AI and peer to peer technology, we reduce infrastructure costs and enhance global communications with cutting edge solutions like KEET, our flagship app that redefines secure and private data sharing. Tether Education Democratizing access to top tier digital learning, we empower individuals to thrive in the digital and gig economies, driving global growth and opportunity. Tether Evolution At the intersection of technology and human potential, we are pushing the boundaries of what is possible, crafting a future where innovation and human capabilities merge in powerful, unprecedented ways. Why Join Us? Our team is a global talent powerhouse, working remotely from every corner of the world. If you're passionate about making a mark in the fintech space, this is your opportunity to collaborate with some of the brightest minds, pushing boundaries and setting new standards. We've grown fast, stayed lean, and secured our place as a leader in the industry. If you have excellent English communication skills and are ready to contribute to the most innovative platform on the planet, Tether is the place for you. Are you ready to be part of the future? About the job The primary goal of a Documentation Engineer is to create clear, accurate, and developer friendly documentation that enables users to understand, adopt, and effectively integrate Tether's products and open source technologies. This involves transforming complex technical systems into accessible guides, tutorials, references, and examples that reduce friction, accelerate onboarding, and improve overall developer experience (DX). A Documentation Engineer ensures that every product, SDK, module, and application is fully and coherently documented, kept up to date with rapid development cycles, and presented in a way that supports both internal teams and the global developer community. Responsibilities Write, maintain, and continuously improve documentation across the entire product ecosystem-including SDKs, APIs, open source libraries, web, mobile, and desktop apps, and platform features. Ensure clarity, accuracy, and usability of all documentation, adapting tone and depth according to the target audience (developers, end users, or internal teams). Collaborate closely with engineers, product managers, and designers to extract technical and functional information, turning it into high quality developer guides, user manuals, and release notes. Proactively update documentation to match product iterations, new features, and changes introduced by the development team, keeping all materials in sync with releases. Develop and maintain tutorials, quick starts, and onboarding flows that guide both developers and end users through the setup and use of apps and platform features. Create and validate example applications, demos, and code snippets that illustrate practical implementations and common usage patterns. Adopt and contribute to "docs as code" workflows, maintaining documentation within repositories, participating in PR reviews, and integrating with CI/CD pipelines. Apply and uphold documentation standards and style guides, ensuring a consistent voice and structure across apps, products, and open source components. Collect and analyze feedback from developers, customers, and community channels to identify pain points and continuously improve the documentation experience. Perform hands on validation of procedures and configurations described in the docs, ensuring that every instruction can be successfully followed. Work with the Documentation Lead to improve tooling, automation, and versioning for documentation assets across repositories and product lines. Participate in regular documentation audits, removing deprecated content and restructuring materials to align with evolving product architecture. Support product launches and releases by ensuring that new features, APIs, and UX changes are fully documented and easy to discover. Contribute to internal knowledge sharing and onboarding materials, helping teams adopt documentation workflows and maintain content quality across departments. Monitor documentation performance and engagement using analytics and feedback tools to drive data informed improvements. 3+ years of experience in technical writing, software documentation, or developer education for SDKs, APIs, libraries, apps, or products. 2+ years of hands on experience with Node.js developing clean, efficient, and maintainable code. Strong understanding of JavaScript / TypeScript and familiarity with modern development workflows, build systems, and package management (npm / yarn). Understanding of self custodial wallet fundamentals, including private keys, seed phrases, signing flows, and secure key management. Hands on familiarity with major blockchain ecosystems (Bitcoin, Ethereum/EVM, Tron), including how transactions, fees, and address models work. Ability to document multi chain and DeFi workflows such as signing, swapping, bridging, and token interactions (ERC 20/TRC 20). Proven ability to write clear, accurate, and well structured documentation for both technical and non technical audiences. Experience contributing to or maintaining documentation using docs as code practices, including Git / GitHub, Markdown / MDX, and pull request reviews. Familiarity with at least one documentation framework (e.g., Docusaurus, Mintlify, Astro Docs, MkDocs, etc). Experience documenting applications, user facing features, and developer facing APIs or SDKs, ensuring alignment between product and engineering documentation. Ability to read and understand source code across multiple languages to verify accuracy and provide meaningful examples. Excellent written and verbal English communication skills, with attention to structure, tone, and developer friendly language. Strong sense of ownership, consistency, and attention to detail, ensuring clarity and coherence across multiple repositories and projects. Comfortable working in a remote, globally distributed team, using asynchronous tools and documentation driven communication. Ability to use visual aids, diagrams, or interactive examples to simplify complex technical topics. Understanding of API documentation tools (e.g., OpenAPI / Swagger, Postman, or custom reference generators). Passion for developer experience (DX), open source ecosystems, and continuous improvement. Proven experience collaborating in fast pace environments, adapting to changing priorities and technologies. Important information for candidates Recruitment scams have become increasingly common. To protect yourself, please keep the following in mind when applying for roles: Apply only through our official channels. We do not use third party platforms or agencies for recruitment unless clearly stated. All open roles are listed on our official careers page: Verify the recruiter's identity. All our recruiters have verified LinkedIn profiles. If you're unsure, you can confirm their identity by checking their profile or contacting us through our website. Be cautious of unusual communication methods. We do not conduct interviews over WhatsApp, Telegram, or SMS. All communication is done through official company emails and platforms. Double check email addresses. All communication from us will come from emails ending in or . We will never request payment or financial details. If someone asks for personal financial information or payment at any point during the hiring process, it is a scam. Please report it immediately. When in doubt, feel free to reach out through our official website.
Full job description If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Global Payments Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry's most prominent publications and associations with numerous global, regional and country awards. We are currently recruiting for a Global Account Manager within Global Payments Solutions Europe. This role is based in Edinburgh, occasional domestic and international travel. The purpose of this role is to ensure clients receive a superior GPS client experience consistent across their global GPS footprint. The Global Account Manager (GAM) will act as the client's focal point of contact for service needs; leading a global/regional "squad" of service professionals to ensure their client's needs are met in all countries. The GAM will be accountable for the client's satisfaction with the GPS products and services; providing a positive and professional client experience. This includes overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through periodic Client Service Reviews, oversight of client initiatives and projects, and proactively managing the GPS client relationship on a day to day basis. In this role you will: Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain close relationships with decision makers and key influencers in the client's RHQ/GHQ Treasury and Finance organisation. Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients. Maintain full logical and technical client business footprint globally (e.g. accounts, services, profiles, users, mailboxes and encryption protocols, file exchanges, etc.) Provide a point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements. Take ownership to resolve cash management related client service issues and challenges as the final escalation point, working and collaborating with Implementation, Sales, RMs and Technology. Proactively review global client activity and existing solutions with GPS in order to identify any opportunities to improve the client's experience with HSBC. This includes but is not limited to; reducing service queries and reject/error rates, streamlining processing time, improved data/payment security, identify opportunities to streamline client processes, eliminate redundancy, strengthen relationships and increase wallet share by recommende new products & solutions that will benefit the client's business operations. Maintain regular dialogue with in-country client service teams to foster teamwork and cooperation. Provide guidance to in-country service staff on service-related issues, managing escalations from client's regional office (RHQ/GHQ). Continuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders. To be successful in this role you should meet the following requirements: Previous banking experience working with Institutional clients (FIs/Corporates/NFBI) in a sales, relationship, or account management role. Specific experience with large multi-national corporations or financial institutions Proven ability in identifying anclearing services, products, and techniques.d meeting customer needs through matching a broad range of products and services. Proven ability to deliver creative and flexible customer solutions. Must thrive in a complex matrix environment with several stakeholders with differing goals/expectations. Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks. Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations. Superior interpersonal skills and ability to interact and build relationships with internal and external stakeholders. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Dec 13, 2025
Full time
Full job description If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Global Payments Solutions (GPS) is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and efficiently with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry's most prominent publications and associations with numerous global, regional and country awards. We are currently recruiting for a Global Account Manager within Global Payments Solutions Europe. This role is based in Edinburgh, occasional domestic and international travel. The purpose of this role is to ensure clients receive a superior GPS client experience consistent across their global GPS footprint. The Global Account Manager (GAM) will act as the client's focal point of contact for service needs; leading a global/regional "squad" of service professionals to ensure their client's needs are met in all countries. The GAM will be accountable for the client's satisfaction with the GPS products and services; providing a positive and professional client experience. This includes overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through periodic Client Service Reviews, oversight of client initiatives and projects, and proactively managing the GPS client relationship on a day to day basis. In this role you will: Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National Corporations and Local Corporates. Maintain close relationships with decision makers and key influencers in the client's RHQ/GHQ Treasury and Finance organisation. Be accountable for the retention of annual revenue of your portfolio of clients, including capturing opportunities and supporting growth of your clients. Maintain full logical and technical client business footprint globally (e.g. accounts, services, profiles, users, mailboxes and encryption protocols, file exchanges, etc.) Provide a point of escalation for other stakeholders supporting the client and for the client themselves on all GPS Service engagements. Take ownership to resolve cash management related client service issues and challenges as the final escalation point, working and collaborating with Implementation, Sales, RMs and Technology. Proactively review global client activity and existing solutions with GPS in order to identify any opportunities to improve the client's experience with HSBC. This includes but is not limited to; reducing service queries and reject/error rates, streamlining processing time, improved data/payment security, identify opportunities to streamline client processes, eliminate redundancy, strengthen relationships and increase wallet share by recommende new products & solutions that will benefit the client's business operations. Maintain regular dialogue with in-country client service teams to foster teamwork and cooperation. Provide guidance to in-country service staff on service-related issues, managing escalations from client's regional office (RHQ/GHQ). Continuously adapt to balance and prioritise different demands of their portfolio while managing requirements from multiple stakeholders. To be successful in this role you should meet the following requirements: Previous banking experience working with Institutional clients (FIs/Corporates/NFBI) in a sales, relationship, or account management role. Specific experience with large multi-national corporations or financial institutions Proven ability in identifying anclearing services, products, and techniques.d meeting customer needs through matching a broad range of products and services. Proven ability to deliver creative and flexible customer solutions. Must thrive in a complex matrix environment with several stakeholders with differing goals/expectations. Excellent time management, planning and organization skills with ability to manage multiple time sensitive tasks. Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations. Superior interpersonal skills and ability to interact and build relationships with internal and external stakeholders. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Anaconda is built to advance AI with open source at scale, giving builders and organizations the confidence to increase productivity, and save time, spend and risk associated with open source. 95% of the Fortune 500 including Panasonic, AmTrust, Booz Allen Hamilton and over 50 million users rely on the value The Anaconda AI Platform delivers through a centralized approach to sourcing, securing, building, and deploying AI. With 21 billion downloads and growing, Anaconda has established itself as the gold standard for Python, data science, and AI and the enterprise-ready solution of choice for AI innovation. Anaconda is backed by world-class investors including Insight Partners. Learn more at . Summary We're seeking a Senior Software Engineer to join our Desktop team, working on a high-impact project that aims to redefine how millions of users interact with Anaconda's tools and services. The team is responsible for building the next generation desktop application that enables data scientists and AI engineers to manage Python environments, packages, and dependencies with ease-while also providing powerful tools to download, run, and interact with large language models (LLMs) locally. As part of this team, you'll own meaningful portions of our desktop client across Windows, macOS, and Linux, shipping reliable, performant applications that millions of users depend on. You'll work closely with product, UX, and partner teams to translate user needs into technical solutions, unblocking capabilities in the desktop, artifact, and partner tools ecosystem. This is high impact work where your code directly shapes how builders interact with our platform. We build together-collaborating openly with cross functional partners and sharing work early. We own it by taking ideas from concept through delivery and iteration. We're curious by default, diving into root causes and exploring modern approaches to solve complex problems. And we lead with guts and heart, combining technical rigor with care for user experience and team growth. What You'll Do Design, develop, and ship features and improvements to our Electron based desktop application, ensuring reliability and performance across Windows, macOS, and Linux Lead technical decisions around React, TypeScript, and component architecture, setting patterns that scale as the team grows Investigate and resolve complex issues proactively, analyzing root causes and collaborating with the team to implement solutions that improve stability and user experience Integrate Python environment tools (Conda/Mamba) and services into the desktop application, bridging our Python ecosystem with modern web technologies Partner with Product and UX to translate user feedback and requirements into technical solutions, shipping iteratively and learning from real world usage Contribute to cross functional initiatives with partner teams, strengthening integrations and expanding what's possible in the desktop and artifact ecosystem Your impact will be measured through Shipped features and enhancements that improve user reliability, performance, or capability Reduced technical debt and improved application stability and performance through proactive issue identification and resolution Successful integration of Python ecosystem tools into the desktop experience Team velocity and quality, through mentorship and collaborative problem solving User satisfaction and adoption metrics for features you own What You Need 8+ of professional software development experience. Production experience in shipping Electron based desktop applications for Windows, macOS, and Linux Strong knowledge of Node.js, Express, and persistent storage tools (e.g., electron store); solid Python experience for service integration Comfort working with Python tooling and legacy Qt applications (PyQt/PySide), with the ability to extend or refactor as needed Ability to identify issues proactively, analyze root causes, and collaborate effectively to implement solutions Passion for creating user friendly applications and a willingness to iterate based on user feedback You embody our values of Clarity, Care and Candor You care deeply about fostering an environment where people of all backgrounds and experiences can flourish What Will Make You Stand Out Familiarity with AI/ML workflows and tools like llama.cpp, OpenAI SDK, or LanceDB Knowledge of DevOps practices, containerization (e.g., Docker, Kubernetes), and CI/CD tools Experience with OS Native (Eg Windows) APIs / Programming Experience with cloud platforms (e.g., K8S, AWS, etc.) and knowledge of integrating desktop applications with cloud services Experience working in a fast paced startup environment Experience working in an open source, AI, or data science oriented company Why You'll Like Working Here You'll thrive in a high performance environment where results are recognized and rewarded Your work directly contributes to shaping the future of data science, machine learning, and AI in the enterprise. You'll work alongside a collaborative team that values diverse, thoughtful discussion, clarity and candor. You'll be supported by a culture that puts employees first - with flexible hours, a fully remote setup, and a genuine commitment to your wellbeing and growth. The application deadline for this role is 02/11/2026; applicants will be reviewed on an ongoing basis until the role is filled. In addition to base salary, we offer a comprehensive benefits package that includes: Flexible Vacation Policy Medical, Dental, Vision Insurance, and Income Protection Insurance Monthly Wellness Stipend Mental Health Resources An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Anaconda, Inc. ("We", "Us") are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes. By clicking "Submit Application", you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated. For the purpose of the General Data Protection Regulation ("GDPR") ") and the version of the GDPR retained in UK law (the "UK GDPR") the Data Controller is Vanessa Macilwaine.
Dec 13, 2025
Full time
Anaconda is built to advance AI with open source at scale, giving builders and organizations the confidence to increase productivity, and save time, spend and risk associated with open source. 95% of the Fortune 500 including Panasonic, AmTrust, Booz Allen Hamilton and over 50 million users rely on the value The Anaconda AI Platform delivers through a centralized approach to sourcing, securing, building, and deploying AI. With 21 billion downloads and growing, Anaconda has established itself as the gold standard for Python, data science, and AI and the enterprise-ready solution of choice for AI innovation. Anaconda is backed by world-class investors including Insight Partners. Learn more at . Summary We're seeking a Senior Software Engineer to join our Desktop team, working on a high-impact project that aims to redefine how millions of users interact with Anaconda's tools and services. The team is responsible for building the next generation desktop application that enables data scientists and AI engineers to manage Python environments, packages, and dependencies with ease-while also providing powerful tools to download, run, and interact with large language models (LLMs) locally. As part of this team, you'll own meaningful portions of our desktop client across Windows, macOS, and Linux, shipping reliable, performant applications that millions of users depend on. You'll work closely with product, UX, and partner teams to translate user needs into technical solutions, unblocking capabilities in the desktop, artifact, and partner tools ecosystem. This is high impact work where your code directly shapes how builders interact with our platform. We build together-collaborating openly with cross functional partners and sharing work early. We own it by taking ideas from concept through delivery and iteration. We're curious by default, diving into root causes and exploring modern approaches to solve complex problems. And we lead with guts and heart, combining technical rigor with care for user experience and team growth. What You'll Do Design, develop, and ship features and improvements to our Electron based desktop application, ensuring reliability and performance across Windows, macOS, and Linux Lead technical decisions around React, TypeScript, and component architecture, setting patterns that scale as the team grows Investigate and resolve complex issues proactively, analyzing root causes and collaborating with the team to implement solutions that improve stability and user experience Integrate Python environment tools (Conda/Mamba) and services into the desktop application, bridging our Python ecosystem with modern web technologies Partner with Product and UX to translate user feedback and requirements into technical solutions, shipping iteratively and learning from real world usage Contribute to cross functional initiatives with partner teams, strengthening integrations and expanding what's possible in the desktop and artifact ecosystem Your impact will be measured through Shipped features and enhancements that improve user reliability, performance, or capability Reduced technical debt and improved application stability and performance through proactive issue identification and resolution Successful integration of Python ecosystem tools into the desktop experience Team velocity and quality, through mentorship and collaborative problem solving User satisfaction and adoption metrics for features you own What You Need 8+ of professional software development experience. Production experience in shipping Electron based desktop applications for Windows, macOS, and Linux Strong knowledge of Node.js, Express, and persistent storage tools (e.g., electron store); solid Python experience for service integration Comfort working with Python tooling and legacy Qt applications (PyQt/PySide), with the ability to extend or refactor as needed Ability to identify issues proactively, analyze root causes, and collaborate effectively to implement solutions Passion for creating user friendly applications and a willingness to iterate based on user feedback You embody our values of Clarity, Care and Candor You care deeply about fostering an environment where people of all backgrounds and experiences can flourish What Will Make You Stand Out Familiarity with AI/ML workflows and tools like llama.cpp, OpenAI SDK, or LanceDB Knowledge of DevOps practices, containerization (e.g., Docker, Kubernetes), and CI/CD tools Experience with OS Native (Eg Windows) APIs / Programming Experience with cloud platforms (e.g., K8S, AWS, etc.) and knowledge of integrating desktop applications with cloud services Experience working in a fast paced startup environment Experience working in an open source, AI, or data science oriented company Why You'll Like Working Here You'll thrive in a high performance environment where results are recognized and rewarded Your work directly contributes to shaping the future of data science, machine learning, and AI in the enterprise. You'll work alongside a collaborative team that values diverse, thoughtful discussion, clarity and candor. You'll be supported by a culture that puts employees first - with flexible hours, a fully remote setup, and a genuine commitment to your wellbeing and growth. The application deadline for this role is 02/11/2026; applicants will be reviewed on an ongoing basis until the role is filled. In addition to base salary, we offer a comprehensive benefits package that includes: Flexible Vacation Policy Medical, Dental, Vision Insurance, and Income Protection Insurance Monthly Wellness Stipend Mental Health Resources An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Anaconda, Inc. ("We", "Us") are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes. By clicking "Submit Application", you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated. For the purpose of the General Data Protection Regulation ("GDPR") ") and the version of the GDPR retained in UK law (the "UK GDPR") the Data Controller is Vanessa Macilwaine.
At Hometrack, our cloud platform is central to delivering industry-leading solutions. As a Platform Engineer, you will be responsible for the end-to-end lifecycle of our cloud infrastructure and data platforms, encompassing design, operation, infrastructure-as-code, and DevOps pipelines. You will report to the Head of Operational Engineering and collaborate closely with the wider Engineering team within a cross-functional structure. This role involves working with internal and external clients to deliver projects and business-as-usual (BAU) work with a focus on best practices, high standards, and meeting defined SLAs. You will also be a key driver in defining engineering disciplines, identifying opportunities for continuous improvement, and championing automation efforts across the platform. Key Responsibilities Collaboration: Partner with Software and Data Engineers to ensure all platform requirements for security, scalability, availability, monitoring, and support are met. Compliance: Help maintain platform monitoring to meet strict performance, capacity, availability, and security controls, specifically aligning with ISO-27001 standards. DevOps Enablement: Define and promote DevOps best practices for building, testing, and reliably releasing software components. Release Management: Assist in the coordination of releases, covering deployment, configuration, and successful rollout of software components and systems to various environments. Infrastructure-as-Code (IaC): Write and maintain robust IaC to facilitate the automated and consistent creation and management of environments, constantly seeking opportunities to simplify and enhance existing solutions. Support & Incident Response: Serve as part of the 3rd Line support team for the platform, including leading critical incident response and resolution efforts. Availability: Participate in an On-Call Rota and take part in out-of-hours releases as required. Essential Skills Strong experience building and supporting Microsoft Azure cloud-based architecture and infrastructure. Solid understanding of basic networking principles, including IPv4. Hands-on experience with DevOps, CI/CD, and automation tooling, such as Terraform, Azure DevOps, and GitHub. Proven track record in providing reliable support for cloud-based infrastructure. Experience in implementing and improving existing cloud solutions, aligning them with the Microsoft Azure Well-Architected Framework (covering security, capacity, performance, availability, and monitoring). Ability to support daily BAU services for internal and external clients, including SFTP, Virtual Desktops, BPM software, IAM, and other core services. Expertise in troubleshooting high-performance and business-critical solutions for both API and web-based applications. Strong communication and stakeholder management skills, with the ability to articulate complex technical topics clearly to non-technical audiences. Preferred Skills Relevant experience managing commercial infrastructure within the financial services sector. Previous experience working on a dedicated SRE, Platform, or DevOps team. A pragmatic approach to problem-solving, appreciating simplicity over complexity while knowing when to navigate between both. Capability to understand and accurately attribute cloud costs to specific teams and services. Hometrack delivers the market-leading valuation service to lenders and across the property technology and financial technology industries. Our primary commercial focus is on financial services, where we serve the mortgage lender segment, including 9 of the top 10 mortgage providers. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed. Benefits Everyday Flex - greater flexibility over where and when you work 25 days annual leave + extra days for years of service Day off for volunteering & Digital detox day Festive Closure - business closed for period between Christmas and New Year Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London - or membership in regional offices 7.5% pension contribution by the company Discretionary annual bonus up to 10% of base salary Talent referral bonus up to £5K
Dec 13, 2025
Full time
At Hometrack, our cloud platform is central to delivering industry-leading solutions. As a Platform Engineer, you will be responsible for the end-to-end lifecycle of our cloud infrastructure and data platforms, encompassing design, operation, infrastructure-as-code, and DevOps pipelines. You will report to the Head of Operational Engineering and collaborate closely with the wider Engineering team within a cross-functional structure. This role involves working with internal and external clients to deliver projects and business-as-usual (BAU) work with a focus on best practices, high standards, and meeting defined SLAs. You will also be a key driver in defining engineering disciplines, identifying opportunities for continuous improvement, and championing automation efforts across the platform. Key Responsibilities Collaboration: Partner with Software and Data Engineers to ensure all platform requirements for security, scalability, availability, monitoring, and support are met. Compliance: Help maintain platform monitoring to meet strict performance, capacity, availability, and security controls, specifically aligning with ISO-27001 standards. DevOps Enablement: Define and promote DevOps best practices for building, testing, and reliably releasing software components. Release Management: Assist in the coordination of releases, covering deployment, configuration, and successful rollout of software components and systems to various environments. Infrastructure-as-Code (IaC): Write and maintain robust IaC to facilitate the automated and consistent creation and management of environments, constantly seeking opportunities to simplify and enhance existing solutions. Support & Incident Response: Serve as part of the 3rd Line support team for the platform, including leading critical incident response and resolution efforts. Availability: Participate in an On-Call Rota and take part in out-of-hours releases as required. Essential Skills Strong experience building and supporting Microsoft Azure cloud-based architecture and infrastructure. Solid understanding of basic networking principles, including IPv4. Hands-on experience with DevOps, CI/CD, and automation tooling, such as Terraform, Azure DevOps, and GitHub. Proven track record in providing reliable support for cloud-based infrastructure. Experience in implementing and improving existing cloud solutions, aligning them with the Microsoft Azure Well-Architected Framework (covering security, capacity, performance, availability, and monitoring). Ability to support daily BAU services for internal and external clients, including SFTP, Virtual Desktops, BPM software, IAM, and other core services. Expertise in troubleshooting high-performance and business-critical solutions for both API and web-based applications. Strong communication and stakeholder management skills, with the ability to articulate complex technical topics clearly to non-technical audiences. Preferred Skills Relevant experience managing commercial infrastructure within the financial services sector. Previous experience working on a dedicated SRE, Platform, or DevOps team. A pragmatic approach to problem-solving, appreciating simplicity over complexity while knowing when to navigate between both. Capability to understand and accurately attribute cloud costs to specific teams and services. Hometrack delivers the market-leading valuation service to lenders and across the property technology and financial technology industries. Our primary commercial focus is on financial services, where we serve the mortgage lender segment, including 9 of the top 10 mortgage providers. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed. Benefits Everyday Flex - greater flexibility over where and when you work 25 days annual leave + extra days for years of service Day off for volunteering & Digital detox day Festive Closure - business closed for period between Christmas and New Year Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London - or membership in regional offices 7.5% pension contribution by the company Discretionary annual bonus up to 10% of base salary Talent referral bonus up to £5K
CENTERPRISE INTERNATIONAL LIMITED
Caerphilly, Mid Glamorgan
Benefits 25 days holiday entitlement rising to 28 days after 5 years' service Holiday Purchase Scheme Company supported CSR Volunteer Day 2 days for personal wellbeing Pension - including option to join Salary Sacrifice/Exchange for Pension scheme (SXP) (subject to eligibility criteria) Electric Vehicle salary sacrifice scheme (subject to eligibility criteria) Death in Service - 4 times basic salary Private Medical Insurance available, partially subsidised by Ci SAGE Employee Benefits scheme Salary sacrifice charity donation scheme Ci Christmas Savings Club Ci Lottery Out of town offices with free parking Hybrid working arrangement - Monday & Friday optional WFH days Business Unit Services - Workplace Services Reporting to Workplace Operations Team Leader Location/site Caerphilly with potential to travel to other Ci/customer sites Vetting requirements Yes Company Overview Centerprise International (Ci) was established in 1983 and has over 30 years of experience and expertise in providing innovative products and services. Our financial strength, breadth and quality of services offered, together with our enviable record of success in supplying under many framework agreements and winning many government contracts makes Ci one of the leading ICT suppliers. Our cash reserves, recent strategic acquisitions and the quality of contracts held are an assurance of our future growth. Throughout its history, Ci has evolved to meet market demands and now offers Managed Services and Solution Design to complement our own products Ci actively seeks to attract talented ambitious individuals, to nurture and develop through their career with the organisation. The Ci Group comprises of wholly owned companies and a joint venture business, so the opportunity to build a wide and varied career path truly exists. All employees have the opportunity learn from successful, capable business professionals within the organisation, to absorb knowledge and experience first hand how a thriving privately owned business operates. Role Description As a Workplace Operations Engineer you will be pivotal in providing expert level support, managing escalations, and leading complex technical solutions for Centerprise's Managed Service customers. This requires an individual with excellent communication, problem solving skills, and crucially - the ability to proactively work to a resolution and deliver a high quality outcome through independent and collaborative working. The role is based from either our production facility in Caerphilly or our head office in Basingstoke, Hampshire where the Ci Services team work from, however there is the added opportunity to spend time in other locations such as customer sites or other Ci facilities. Access to a pool car or hire vehicle will be provided for the purposes of travelling to these locations. The role requires management and implementation experience of Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies. Edge Security management (configure, manage and monitor firewalls, VPNs and security appliances). In the role, you will carry a range of technical and customer focussed responsibilities, including: Delivering outstanding 3rd line technical support as the final escalation point for all EUC related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation and processes. Working hours fall within the hours of 07:00 to 18:00 daily, dictated by the shift pattern which you are allocated. Therefore, on occasions you will be required to cover additional shifts in the absence of colleagues, as directed by your manager. Working hours may occasionally include weekend and statutory public holiday working. The Company may from time to time require you to work such additional hours as may be necessary for the proper performance of your duties. Additionally, there is an on call rota for remote out of hours technical support which you would be a part of. Experience and Skills Core Responsibilities Proven experience working as a senior engineer within an MSP environment. Excellent problem solving skills and the ability to manage high pressure escalations. Strong communication skills with the ability to work effectively with clients and internal teams. Familiarity with ITIL framework and experience in a structured support environment. Expert knowledge of Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, Intune Configuration policies and Sentinel. Server Technologies: Virtualisation, particularly Proxmox or Microsoft Hyper V, Microsoft Windows Server 2012 through to 2022. Public Cloud Solutions: Azure or AWS solution implementation, migration, and support. Exposure to Firewalls - Sophos, Cisco, Fortinet and PF Sense. Network Technologies: LAN/WLAN/WAN - solid understanding of networking principles (DNS, DHCP, VPNs) and security best practices. Hands on expertise in PowerShell scripting for automation and system management. Strong experience with desktop virtualisation technologies (e.g., Citrix, VMware Horizon, Windows 365, AVD). Proven experience managing and fault finding AV technologies such as Sophos, Defender etc. Exposure to backup technologies - Veeam, Carbonite, SaaS Protect, E Vault. Supplementary Skills Experience with device management solutions such as SCCM, Jamf, or equivalent. ITIL v3/4 Foundation. UC Technologies: IP voice, Collaboration Database systems: Microsoft SQL Server. A minimum of 5 years' experience working in an MSP environment. Use of 3rd party patching tools such as Ninja, Action1, Winget etc. Company Profile Ensure customer satisfaction is our number one priority. Be true to your work and go the extra mile to deliver on your promise. Have the strength to make a difference and don't be afraid to constructively challenge the status quo. Be innovative and do all that is reasonable to deliver a positive outcome. Giving your time and energy in the best interests of the Company. Customer Centric - Ensure customer satisfaction is our number one priority. Commitment - Be true to your work and go the extra mile to deliver on your promise. Courage to Challenge - Have the strength to make a difference and don't be afraid to constructively challenge the status quo. Succeed - Be innovative and do all that is reasonable to deliver a positive outcome. Dedication - Giving your time and energy in the best interests of the Company.
Dec 13, 2025
Full time
Benefits 25 days holiday entitlement rising to 28 days after 5 years' service Holiday Purchase Scheme Company supported CSR Volunteer Day 2 days for personal wellbeing Pension - including option to join Salary Sacrifice/Exchange for Pension scheme (SXP) (subject to eligibility criteria) Electric Vehicle salary sacrifice scheme (subject to eligibility criteria) Death in Service - 4 times basic salary Private Medical Insurance available, partially subsidised by Ci SAGE Employee Benefits scheme Salary sacrifice charity donation scheme Ci Christmas Savings Club Ci Lottery Out of town offices with free parking Hybrid working arrangement - Monday & Friday optional WFH days Business Unit Services - Workplace Services Reporting to Workplace Operations Team Leader Location/site Caerphilly with potential to travel to other Ci/customer sites Vetting requirements Yes Company Overview Centerprise International (Ci) was established in 1983 and has over 30 years of experience and expertise in providing innovative products and services. Our financial strength, breadth and quality of services offered, together with our enviable record of success in supplying under many framework agreements and winning many government contracts makes Ci one of the leading ICT suppliers. Our cash reserves, recent strategic acquisitions and the quality of contracts held are an assurance of our future growth. Throughout its history, Ci has evolved to meet market demands and now offers Managed Services and Solution Design to complement our own products Ci actively seeks to attract talented ambitious individuals, to nurture and develop through their career with the organisation. The Ci Group comprises of wholly owned companies and a joint venture business, so the opportunity to build a wide and varied career path truly exists. All employees have the opportunity learn from successful, capable business professionals within the organisation, to absorb knowledge and experience first hand how a thriving privately owned business operates. Role Description As a Workplace Operations Engineer you will be pivotal in providing expert level support, managing escalations, and leading complex technical solutions for Centerprise's Managed Service customers. This requires an individual with excellent communication, problem solving skills, and crucially - the ability to proactively work to a resolution and deliver a high quality outcome through independent and collaborative working. The role is based from either our production facility in Caerphilly or our head office in Basingstoke, Hampshire where the Ci Services team work from, however there is the added opportunity to spend time in other locations such as customer sites or other Ci facilities. Access to a pool car or hire vehicle will be provided for the purposes of travelling to these locations. The role requires management and implementation experience of Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies. Edge Security management (configure, manage and monitor firewalls, VPNs and security appliances). In the role, you will carry a range of technical and customer focussed responsibilities, including: Delivering outstanding 3rd line technical support as the final escalation point for all EUC related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies. Deploying and managing endpoint security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation and processes. Working hours fall within the hours of 07:00 to 18:00 daily, dictated by the shift pattern which you are allocated. Therefore, on occasions you will be required to cover additional shifts in the absence of colleagues, as directed by your manager. Working hours may occasionally include weekend and statutory public holiday working. The Company may from time to time require you to work such additional hours as may be necessary for the proper performance of your duties. Additionally, there is an on call rota for remote out of hours technical support which you would be a part of. Experience and Skills Core Responsibilities Proven experience working as a senior engineer within an MSP environment. Excellent problem solving skills and the ability to manage high pressure escalations. Strong communication skills with the ability to work effectively with clients and internal teams. Familiarity with ITIL framework and experience in a structured support environment. Expert knowledge of Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, Intune Configuration policies and Sentinel. Server Technologies: Virtualisation, particularly Proxmox or Microsoft Hyper V, Microsoft Windows Server 2012 through to 2022. Public Cloud Solutions: Azure or AWS solution implementation, migration, and support. Exposure to Firewalls - Sophos, Cisco, Fortinet and PF Sense. Network Technologies: LAN/WLAN/WAN - solid understanding of networking principles (DNS, DHCP, VPNs) and security best practices. Hands on expertise in PowerShell scripting for automation and system management. Strong experience with desktop virtualisation technologies (e.g., Citrix, VMware Horizon, Windows 365, AVD). Proven experience managing and fault finding AV technologies such as Sophos, Defender etc. Exposure to backup technologies - Veeam, Carbonite, SaaS Protect, E Vault. Supplementary Skills Experience with device management solutions such as SCCM, Jamf, or equivalent. ITIL v3/4 Foundation. UC Technologies: IP voice, Collaboration Database systems: Microsoft SQL Server. A minimum of 5 years' experience working in an MSP environment. Use of 3rd party patching tools such as Ninja, Action1, Winget etc. Company Profile Ensure customer satisfaction is our number one priority. Be true to your work and go the extra mile to deliver on your promise. Have the strength to make a difference and don't be afraid to constructively challenge the status quo. Be innovative and do all that is reasonable to deliver a positive outcome. Giving your time and energy in the best interests of the Company. Customer Centric - Ensure customer satisfaction is our number one priority. Commitment - Be true to your work and go the extra mile to deliver on your promise. Courage to Challenge - Have the strength to make a difference and don't be afraid to constructively challenge the status quo. Succeed - Be innovative and do all that is reasonable to deliver a positive outcome. Dedication - Giving your time and energy in the best interests of the Company.
Senior Support Engineer to £28K + Benefits Stafford Cloud Decisions have partnered with a successful Microsoft Partner with a deep product knowledge of Microsoft Technologies and over 16 years Microsoft Expertise. Our client are a multi award winning Microsoft Cloud Solution Gold Partner + leading Azure Expert MSP. Their exciting and fast-moving environment fosters growth for all team members allowing their team to continually learn new things, take new opportunities, while working with the very best in the industry. They are currently seeking a Senior Support Engineer to join their team of experienced engineers working across a range of large-scale enterprise clients across a variety of sectors to deliver true value within Business and Digital Transformation as well as Cloud Consulting Services. Overview Role: Senior Support Engineer. Location: Stafford. Salary: to £28K plus Benefits. The role focuses on delivering high-quality support to enterprise clients, ensuring effective triage, escalation, documentation, and communication throughout the support lifecycle. Responsibilities Answer calls and emails rapidly ensuring that support tickets are raised and categorised appropriately Work with the 2nd line team for tickets that require escalation after appropriate due-diligence Provide consistent and coherent case updates and administration daily Perform triage to gather relevant information to aid in case resolution Coordinate support queries and requests Maintain knowledge base for all encountered issues Update customers on all stages of support calls, from logging, research, action plan, escalation to resolution Publish customer-facing technical information such as best practice guides and FAQs Provide reports and statistical analysis on issues reported and resolved for use by account management and technical teams Analyze root cause for Major Incidents and make cross-platform recommendations Conform to the change management process for internal and customer environments Ensure that agreed SLAs with customers are met Perform mystery shopper calls within the team to audit service quality Identify opportunities for productivity enhancements within the team Ensure defined Case management processes are followed Maintain high quality written and verbal communication with customers Perform monthly reviews with engineers and contribute to team development Ensure cases are escalated between internal teams within SLA parameters Provide daily case updates to end users/customers Ensure cases are assigned to the correct customer resolver groups Understand and contribute to capacity requirements to deliver a high level of service Work to reduce negative CSAT/NPS scores Track engineers' workload to ensure fair distribution of case work Log all cases accurately within the ITSM system Requirements Must hold or be able to achieve and maintain NPPV3 with SC Excellent customer service skills Passion for IT and desire to progress Knowledge of the ITIL ServiceDesk environment Strong documentation ability for technical documents and customer communication Ability to follow policies, procedures, controls and workflows Work to strict SLAs and ensure case information is accurate and current Working knowledge of Windows 10/11 Solid understanding and ideally qualified in the use of Office products (Word, Outlook, PowerPoint, Excel) Minimum of 2-3 years 1st Line Service Desk experience Experience in working with third parties and triaging priorities What's in it for you? Not only will you be working with one of the UK's rapidly growing and heavily invested Microsoft Cloud Solution Provider, you'll have access to an industry-leading benefits programme including but not limited to: Focused career progression plans with continued investment into MS Accreditations and training Birthday Leave Private medical cover with mental health and dental upgrade Employee Discounts Get in touch with Megan White-Jones LinkedIn Cloud Decisions are proud to be selected by Microsoft UK for their 'Partner Talent Services' initiative. We are able to connect you with some of the best Microsoft cloud career opportunities within the Partner ecosystem. Our Talent Specialists are also Microsoft certified in Azure, Microsoft 365, Azure Data + AI, Power Platform, Security and Dynamics 365, allowing us to have conversations at depth with you about your technical experience. Whether this role is right for you or not we can also connect you with other opportunities to suit your background in to all 6 Microsoft solution areas.
Dec 13, 2025
Full time
Senior Support Engineer to £28K + Benefits Stafford Cloud Decisions have partnered with a successful Microsoft Partner with a deep product knowledge of Microsoft Technologies and over 16 years Microsoft Expertise. Our client are a multi award winning Microsoft Cloud Solution Gold Partner + leading Azure Expert MSP. Their exciting and fast-moving environment fosters growth for all team members allowing their team to continually learn new things, take new opportunities, while working with the very best in the industry. They are currently seeking a Senior Support Engineer to join their team of experienced engineers working across a range of large-scale enterprise clients across a variety of sectors to deliver true value within Business and Digital Transformation as well as Cloud Consulting Services. Overview Role: Senior Support Engineer. Location: Stafford. Salary: to £28K plus Benefits. The role focuses on delivering high-quality support to enterprise clients, ensuring effective triage, escalation, documentation, and communication throughout the support lifecycle. Responsibilities Answer calls and emails rapidly ensuring that support tickets are raised and categorised appropriately Work with the 2nd line team for tickets that require escalation after appropriate due-diligence Provide consistent and coherent case updates and administration daily Perform triage to gather relevant information to aid in case resolution Coordinate support queries and requests Maintain knowledge base for all encountered issues Update customers on all stages of support calls, from logging, research, action plan, escalation to resolution Publish customer-facing technical information such as best practice guides and FAQs Provide reports and statistical analysis on issues reported and resolved for use by account management and technical teams Analyze root cause for Major Incidents and make cross-platform recommendations Conform to the change management process for internal and customer environments Ensure that agreed SLAs with customers are met Perform mystery shopper calls within the team to audit service quality Identify opportunities for productivity enhancements within the team Ensure defined Case management processes are followed Maintain high quality written and verbal communication with customers Perform monthly reviews with engineers and contribute to team development Ensure cases are escalated between internal teams within SLA parameters Provide daily case updates to end users/customers Ensure cases are assigned to the correct customer resolver groups Understand and contribute to capacity requirements to deliver a high level of service Work to reduce negative CSAT/NPS scores Track engineers' workload to ensure fair distribution of case work Log all cases accurately within the ITSM system Requirements Must hold or be able to achieve and maintain NPPV3 with SC Excellent customer service skills Passion for IT and desire to progress Knowledge of the ITIL ServiceDesk environment Strong documentation ability for technical documents and customer communication Ability to follow policies, procedures, controls and workflows Work to strict SLAs and ensure case information is accurate and current Working knowledge of Windows 10/11 Solid understanding and ideally qualified in the use of Office products (Word, Outlook, PowerPoint, Excel) Minimum of 2-3 years 1st Line Service Desk experience Experience in working with third parties and triaging priorities What's in it for you? Not only will you be working with one of the UK's rapidly growing and heavily invested Microsoft Cloud Solution Provider, you'll have access to an industry-leading benefits programme including but not limited to: Focused career progression plans with continued investment into MS Accreditations and training Birthday Leave Private medical cover with mental health and dental upgrade Employee Discounts Get in touch with Megan White-Jones LinkedIn Cloud Decisions are proud to be selected by Microsoft UK for their 'Partner Talent Services' initiative. We are able to connect you with some of the best Microsoft cloud career opportunities within the Partner ecosystem. Our Talent Specialists are also Microsoft certified in Azure, Microsoft 365, Azure Data + AI, Power Platform, Security and Dynamics 365, allowing us to have conversations at depth with you about your technical experience. Whether this role is right for you or not we can also connect you with other opportunities to suit your background in to all 6 Microsoft solution areas.
Front Office Technical Team Lead page is loaded Front Office Technical Team Leadlocations: Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: CMC4813We are looking for a Senior Developer to join our Pricing and Risk team. We work on a front office, internal pricing and trading platform utilising state of the art technologies. The role will focus on the development and support of the distributed backend systems driving the front office. Please note that this is an onsite role that will require you to work within our London office (near Liverpool street) 5 days on site per week . ROLE AND RESPONSIBILITIES Partner closely with your front-end counterpart to ensure alignment across the stack, to support the firm's market-making business across ranging Equities, FX, Crypto & Commodities asset classes Lead the design, development, and maintenance of the infrastructure estate, microservices, web APIs, and the business logic delivery, keeping projects on track and within scope. Drive technical decisions and trade-offs balancing scalability, maintainability, and performance. Partner with quants, developers, front office users and other IT teams to ensure the efficient delivery of products ensuring strategic value utilising your UX and/or development lead experience to manage expectations across all stakeholders Understand the nature of the trading floor business and the need to respond quickly and efficiently to issues that can or has caused business outage Adhere to, develop and enforce the team's coding review standards and release management processes Ensure a positive approach to challenge, strong team work ethics and provide open and honest communication Take all reasonable steps to ensure appropriate confidentiality Maintain personal / professional training and development to meet the changing demands of the role, including all relevant regulatory and legislative training KEY SKILLS AND EXPERIENCE Strong expertise in Java, Spring Framework/Spring Boot, or related backend frameworks Solid understanding of API design, microservices, and distributed messaging architectures Solid experience in advocating for and mentoring other team members, promoting coding reviews, enforcing team conventions Track record in driving initiatives / projects amongst development teams and business stakeholders An understanding of low latency multi-threaded development techniques and memory footprint managementPrevious experience of the following would be beneficial: Understanding of authentication, authorization and endpoint security Exposure to CEP Engines (Esper) or other live stream aggregation technologies Exposure to C# / HTML / JavaScript Exposure to AWS / Terraform, CI/CD pipelinesCMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.CMC Markets is one of the world's first ever fin-tech companies and was launched in 1989 to break down the barriers of financial trading and make trading accessible to everyone.Our mission is to use our award-winning, Next Generation trading platform and unparalleled client service to empower millions of people to have the best trading experience out there. Our clients can trade on thousands of instruments using the best technology, supported by sophisticated charting, competitive pricing and automated execution. We're trusted by investors globally, but also by banks, brokers, funds and trading desks though our top-tier liquidity institutional offering, enabling these businesses to expand into new markets and increase revenue potential. We were recently listed on the FTSE250, and our business continues to go from strength to strength as we continue to invest in our technology and our people.
Dec 13, 2025
Full time
Front Office Technical Team Lead page is loaded Front Office Technical Team Leadlocations: Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: CMC4813We are looking for a Senior Developer to join our Pricing and Risk team. We work on a front office, internal pricing and trading platform utilising state of the art technologies. The role will focus on the development and support of the distributed backend systems driving the front office. Please note that this is an onsite role that will require you to work within our London office (near Liverpool street) 5 days on site per week . ROLE AND RESPONSIBILITIES Partner closely with your front-end counterpart to ensure alignment across the stack, to support the firm's market-making business across ranging Equities, FX, Crypto & Commodities asset classes Lead the design, development, and maintenance of the infrastructure estate, microservices, web APIs, and the business logic delivery, keeping projects on track and within scope. Drive technical decisions and trade-offs balancing scalability, maintainability, and performance. Partner with quants, developers, front office users and other IT teams to ensure the efficient delivery of products ensuring strategic value utilising your UX and/or development lead experience to manage expectations across all stakeholders Understand the nature of the trading floor business and the need to respond quickly and efficiently to issues that can or has caused business outage Adhere to, develop and enforce the team's coding review standards and release management processes Ensure a positive approach to challenge, strong team work ethics and provide open and honest communication Take all reasonable steps to ensure appropriate confidentiality Maintain personal / professional training and development to meet the changing demands of the role, including all relevant regulatory and legislative training KEY SKILLS AND EXPERIENCE Strong expertise in Java, Spring Framework/Spring Boot, or related backend frameworks Solid understanding of API design, microservices, and distributed messaging architectures Solid experience in advocating for and mentoring other team members, promoting coding reviews, enforcing team conventions Track record in driving initiatives / projects amongst development teams and business stakeholders An understanding of low latency multi-threaded development techniques and memory footprint managementPrevious experience of the following would be beneficial: Understanding of authentication, authorization and endpoint security Exposure to CEP Engines (Esper) or other live stream aggregation technologies Exposure to C# / HTML / JavaScript Exposure to AWS / Terraform, CI/CD pipelinesCMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.CMC Markets is one of the world's first ever fin-tech companies and was launched in 1989 to break down the barriers of financial trading and make trading accessible to everyone.Our mission is to use our award-winning, Next Generation trading platform and unparalleled client service to empower millions of people to have the best trading experience out there. Our clients can trade on thousands of instruments using the best technology, supported by sophisticated charting, competitive pricing and automated execution. We're trusted by investors globally, but also by banks, brokers, funds and trading desks though our top-tier liquidity institutional offering, enabling these businesses to expand into new markets and increase revenue potential. We were recently listed on the FTSE250, and our business continues to go from strength to strength as we continue to invest in our technology and our people.
