Dutch Speaking Customer Service Advisor Location: Edinburgh Days/Hours: Monday to Friday (8am-16:30) Our client is currently recruiting for a Dutch Speaking Customer Service Advisor to join their growing team in Edinburgh. This is an exciting opportunity to build a career within a fast-paced travel environment, delivering outstanding support to customers across multiple channels. The Role As a Dutch Speaking Customer Service Advisor , you will manage a high volume of customer contacts across phone, live chat, and email. Working within a call centre and customer service environment, you'll take full ownership of travel-related queries, resolving issues end-to-end while ensuring every interaction reflects professionalism, accuracy, and care. Key Responsibilities Accurately manage a high volume of customer contacts across phone, live chat, and email in line with policies and compliance standards. Take full ownership of customer concerns, resolving travel-related issues from start to finish. Work collaboratively within a high-performing team to achieve shared goals. Meet and exceed service and performance targets including CSAT, QA scores, and AHT. Stay up to date with company policies and travel product updates. Identify opportunities for process improvement and proactively share feedback. Represent our client's professionalism, culture, and values in every interaction. Maintain strong attendance, professionalism, and schedule adherence. About You You are customer-centric, passionate about travel, and thrive on solving problems while creating positive experiences for every traveller. You build rapport quickly, remain calm under pressure, and take pride in delivering exceptional service across all communication channels. As a successful Dutch Speaking Customer Service Advisor , you are motivated by clear goals and take ownership of your performance, consistently achieving quality, efficiency, and customer satisfaction targets. You excel in fast-paced, metrics-driven environments, confidently managing multiple systems and conversations simultaneously. You value teamwork, reliability, and continuous improvement - actively engaging in feedback and coaching to refine your skills and grow your career as a Dutch Speaking Customer Service Advisor . Skills & Experience Previous customer service experience, ideally within a contact centre or call centre customer services environment. Fluent in English and Dutch (written and verbal). Strong communication, problem-solving, and multitasking skills. Ability to manage dual web chats with excellent typing speed and accuracy. Confident using computer systems and able to learn new platforms quickly. Calm, logical approach when handling challenging situations. Proven track record of achieving KPIs and performance targets. Adaptable, motivated, and eager to learn in a dynamic environment. Travel & Tourism industry experience (desirable but not essential). Benefits Our client offers a competitive package designed to reward performance and support wellbeing: 33 days annual leave (including bank holidays). 3 additional days for parents/guardians plus extra long-service leave after 10+ years. $600 USD annually in travel credits to use on your next adventure. Monthly performance-based bonuses and $450 USD refer-a-friend scheme. Health cashback plan (dental, optical, physiotherapy, and more). Employee Assistance Programme and enhanced sick pay. Enhanced maternity, paternity, and adoption policies. Life insurance (4x annual salary). Hybrid working options (based on performance). Free on-site gym or discounted memberships. Continuous learning and genuine career progression opportunities. Birthday and service anniversary celebrations. Regular team events, social activities, and recognition programmes. If you're a driven, bilingual professional looking to join a thriving travel business in Edinburgh, this Dutch Speaking Customer Service Advisor opportunity could be your next career move. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Mar 12, 2026
Full time
Dutch Speaking Customer Service Advisor Location: Edinburgh Days/Hours: Monday to Friday (8am-16:30) Our client is currently recruiting for a Dutch Speaking Customer Service Advisor to join their growing team in Edinburgh. This is an exciting opportunity to build a career within a fast-paced travel environment, delivering outstanding support to customers across multiple channels. The Role As a Dutch Speaking Customer Service Advisor , you will manage a high volume of customer contacts across phone, live chat, and email. Working within a call centre and customer service environment, you'll take full ownership of travel-related queries, resolving issues end-to-end while ensuring every interaction reflects professionalism, accuracy, and care. Key Responsibilities Accurately manage a high volume of customer contacts across phone, live chat, and email in line with policies and compliance standards. Take full ownership of customer concerns, resolving travel-related issues from start to finish. Work collaboratively within a high-performing team to achieve shared goals. Meet and exceed service and performance targets including CSAT, QA scores, and AHT. Stay up to date with company policies and travel product updates. Identify opportunities for process improvement and proactively share feedback. Represent our client's professionalism, culture, and values in every interaction. Maintain strong attendance, professionalism, and schedule adherence. About You You are customer-centric, passionate about travel, and thrive on solving problems while creating positive experiences for every traveller. You build rapport quickly, remain calm under pressure, and take pride in delivering exceptional service across all communication channels. As a successful Dutch Speaking Customer Service Advisor , you are motivated by clear goals and take ownership of your performance, consistently achieving quality, efficiency, and customer satisfaction targets. You excel in fast-paced, metrics-driven environments, confidently managing multiple systems and conversations simultaneously. You value teamwork, reliability, and continuous improvement - actively engaging in feedback and coaching to refine your skills and grow your career as a Dutch Speaking Customer Service Advisor . Skills & Experience Previous customer service experience, ideally within a contact centre or call centre customer services environment. Fluent in English and Dutch (written and verbal). Strong communication, problem-solving, and multitasking skills. Ability to manage dual web chats with excellent typing speed and accuracy. Confident using computer systems and able to learn new platforms quickly. Calm, logical approach when handling challenging situations. Proven track record of achieving KPIs and performance targets. Adaptable, motivated, and eager to learn in a dynamic environment. Travel & Tourism industry experience (desirable but not essential). Benefits Our client offers a competitive package designed to reward performance and support wellbeing: 33 days annual leave (including bank holidays). 3 additional days for parents/guardians plus extra long-service leave after 10+ years. $600 USD annually in travel credits to use on your next adventure. Monthly performance-based bonuses and $450 USD refer-a-friend scheme. Health cashback plan (dental, optical, physiotherapy, and more). Employee Assistance Programme and enhanced sick pay. Enhanced maternity, paternity, and adoption policies. Life insurance (4x annual salary). Hybrid working options (based on performance). Free on-site gym or discounted memberships. Continuous learning and genuine career progression opportunities. Birthday and service anniversary celebrations. Regular team events, social activities, and recognition programmes. If you're a driven, bilingual professional looking to join a thriving travel business in Edinburgh, this Dutch Speaking Customer Service Advisor opportunity could be your next career move. Disclaimer CCA Recruitment Group is an employment agency with a legitimate interest in providing work finding services. Please be advised that by submitting your CV to CCA Recruitment Group, directly or via any of our job advertisement platforms, and all telephone calls may be recorded for training and auditing purposes, your personal data will be held on our secure internal CRM system indefinitely. The personal data contained therein will not be shared with any third parties without your express consent. As an individual, you have the right to withdraw consent at any time. Following a period of 10 years inactivity your CV will be deleted permanently from our database. This electronic message may contain proprietary and confidential information. The information is intended to be for the use of the individual(s) or entity(ies) named above. If you are not the intended recipient or authorised to receive this e-mail for the intended recipient, you may not use, copy, disclose or distribute to anyone this message or any information contained in this message. If you have received this electronic message in error, please notify me by replying to this e-mail.
Customer Service Representative Role details Hybrid role based in Leeds, working 3 days in the office and 2 days remote after probation, with a varied Monday to Friday shift pattern. Salary is 27,500, working 37.5 hours per week, with a planned start date of 23rd March 2026. The role The role exists to handle detailed customer queries, maintain high service standards and build trust in these products. You'll work across multiple channels in a specialist contact centre, resolving issues efficiently while managing the pressures of a high-volume environment. What you'll be doing Answering inbound calls and having the right conversations to fully understand customer needs. Taking personal ownership of each interaction and following it through to resolution. Providing information, managing customer access, responding to enquiries and handling complaints across phone, written and social channels. Navigating multiple internal systems while talking to customers and recording accurate information. Working a rotating shift pattern between 7:45-16:15 and 9:15-17:45, plus one week every eight weeks on a 12:30-21:00 shift once trained in international dealing. What we're looking for Experience in a contact centre environment working with complex products. Strong customer focus and a genuine motivation to help customers. Excellent listening and communication skills, with the ability to build rapport quickly. Proficient IT skills and confidence using multiple systems at the same time. Ability to multitask, process information and make decisions while speaking with customers. Confidence to work independently and escalate issues appropriately. A collaborative team player who contributes to a positive work environment. You'll receive a comprehensive induction, ongoing support and a clear three-tier progression path based on performance. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Mar 12, 2026
Full time
Customer Service Representative Role details Hybrid role based in Leeds, working 3 days in the office and 2 days remote after probation, with a varied Monday to Friday shift pattern. Salary is 27,500, working 37.5 hours per week, with a planned start date of 23rd March 2026. The role The role exists to handle detailed customer queries, maintain high service standards and build trust in these products. You'll work across multiple channels in a specialist contact centre, resolving issues efficiently while managing the pressures of a high-volume environment. What you'll be doing Answering inbound calls and having the right conversations to fully understand customer needs. Taking personal ownership of each interaction and following it through to resolution. Providing information, managing customer access, responding to enquiries and handling complaints across phone, written and social channels. Navigating multiple internal systems while talking to customers and recording accurate information. Working a rotating shift pattern between 7:45-16:15 and 9:15-17:45, plus one week every eight weeks on a 12:30-21:00 shift once trained in international dealing. What we're looking for Experience in a contact centre environment working with complex products. Strong customer focus and a genuine motivation to help customers. Excellent listening and communication skills, with the ability to build rapport quickly. Proficient IT skills and confidence using multiple systems at the same time. Ability to multitask, process information and make decisions while speaking with customers. Confidence to work independently and escalate issues appropriately. A collaborative team player who contributes to a positive work environment. You'll receive a comprehensive induction, ongoing support and a clear three-tier progression path based on performance. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Robert Walters - Sales Finance Business Partner- Permanent - Hybrid - North Birmingham - £65,000-£80,000 per annum Job title: Sales Finance Business Partner Location: North Birmingham Salary: £65,000-£80,000 per annum Hours: Full time (Hybrid) Role details An exciting opportunity has arisen for a Sales Finance Business Partner to join a large, complex organisation in North Birmingham. This pivotal role will take ownership of the organisation's cost base, acting as a strategic partner to senior stakeholders across corporate and operational functions. You will provide high quality financial insight, lead budgeting and forecasting activities, and drive productivity and efficiency initiatives that enhance cost visibility, control, and overall business performance. Responsibility of the Sales Finance Business Partner Take ownership for understanding the total business spend (circa £400M), ensuring accurate reporting and driving productivity initiatives to enhance cost visibility and control. Partner closely with business leaders and functional heads to deliver comprehensive financial insight, analysis, and forecasting that supports strategic decision making at all levels. Lead the budgeting and forecasting processes for designated business areas, ensuring alignment with corporate objectives while meeting critical deadlines. Manage a small team within the FP&A function responsible for Finance Business Partnering for Central Functions, fostering their growth through supportive leadership. Provide detailed variance analysis and commentary on financial performance, highlighting risks, identifying opportunities, and recommending corrective actions as needed. Collaborate extensively across departments such as operations, commercial, and HR to influence financial outcomes and champion efficiency initiatives throughout the organisation. Translate complex financial information into clear, concise reports and presentations tailored for non-finance stakeholders to facilitate informed decision-making. Ensure robust financial compliance, controls, and governance are maintained across all business activities in line with group policies. What the successful candidate will bring Fully qualified accountant (ACA, ACCA, CIMA). Exhibit advanced analytical skills alongside strong commercial acumen; able to interpret data trends and model scenarios effectively for strategic planning purposes. Showcase excellent communication abilities with an aptitude for simplifying complex data so it can be easily understood by non-financial audiences at all levels of the organisation. Possess outstanding interpersonal skills that enable you to collaborate effectively across diverse teams while influencing positive outcomes through shared goals. What sets this company apart This organisation is a leader in the retail sector, renowned for its ambitious growth and commitment to excellence. With a clear focus on innovation and market leadership, it offers employees the opportunity to work on high impact projects across multiple divisions and legal entities. The company invests in developing talent at every level, providing structured training, mentorship, and clear pathways for career progression. By joining this team, you become part of a forward thinking business where success is recognised, growth is encouraged, and your contributions make a tangible impact on the company's continued success. At the Robert Walters Group, we endeavour to contact all candidates to register their details. However, due to the high number of applications we receive, if we have not reached out to you within 72 hours, please assume that you have been unsuccessful on this occasion. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Mar 12, 2026
Full time
Robert Walters - Sales Finance Business Partner- Permanent - Hybrid - North Birmingham - £65,000-£80,000 per annum Job title: Sales Finance Business Partner Location: North Birmingham Salary: £65,000-£80,000 per annum Hours: Full time (Hybrid) Role details An exciting opportunity has arisen for a Sales Finance Business Partner to join a large, complex organisation in North Birmingham. This pivotal role will take ownership of the organisation's cost base, acting as a strategic partner to senior stakeholders across corporate and operational functions. You will provide high quality financial insight, lead budgeting and forecasting activities, and drive productivity and efficiency initiatives that enhance cost visibility, control, and overall business performance. Responsibility of the Sales Finance Business Partner Take ownership for understanding the total business spend (circa £400M), ensuring accurate reporting and driving productivity initiatives to enhance cost visibility and control. Partner closely with business leaders and functional heads to deliver comprehensive financial insight, analysis, and forecasting that supports strategic decision making at all levels. Lead the budgeting and forecasting processes for designated business areas, ensuring alignment with corporate objectives while meeting critical deadlines. Manage a small team within the FP&A function responsible for Finance Business Partnering for Central Functions, fostering their growth through supportive leadership. Provide detailed variance analysis and commentary on financial performance, highlighting risks, identifying opportunities, and recommending corrective actions as needed. Collaborate extensively across departments such as operations, commercial, and HR to influence financial outcomes and champion efficiency initiatives throughout the organisation. Translate complex financial information into clear, concise reports and presentations tailored for non-finance stakeholders to facilitate informed decision-making. Ensure robust financial compliance, controls, and governance are maintained across all business activities in line with group policies. What the successful candidate will bring Fully qualified accountant (ACA, ACCA, CIMA). Exhibit advanced analytical skills alongside strong commercial acumen; able to interpret data trends and model scenarios effectively for strategic planning purposes. Showcase excellent communication abilities with an aptitude for simplifying complex data so it can be easily understood by non-financial audiences at all levels of the organisation. Possess outstanding interpersonal skills that enable you to collaborate effectively across diverse teams while influencing positive outcomes through shared goals. What sets this company apart This organisation is a leader in the retail sector, renowned for its ambitious growth and commitment to excellence. With a clear focus on innovation and market leadership, it offers employees the opportunity to work on high impact projects across multiple divisions and legal entities. The company invests in developing talent at every level, providing structured training, mentorship, and clear pathways for career progression. By joining this team, you become part of a forward thinking business where success is recognised, growth is encouraged, and your contributions make a tangible impact on the company's continued success. At the Robert Walters Group, we endeavour to contact all candidates to register their details. However, due to the high number of applications we receive, if we have not reached out to you within 72 hours, please assume that you have been unsuccessful on this occasion. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
Location: Marlow Department: After Sales Reporting to: After Sales Support Manager We are currently recruiting for a dedicated and professional After Sales Support Executive to join a growing operations team. This is an exciting opportunity for a customer-focused individual who thrives on delivering exceptional service and building strong stakeholder relationships. As part of the After Sales team, you will play a key role in providing best-in-class customer support, ensuring a seamless experience from initial enquiry through to resolution. The Role You will be responsible for delivering outstanding after-sales support to customers and partners across the UK, with a strong focus on first-time resolution and operational excellence. Key Responsibilities Deliver a high-quality customer support function with a focus on first-time resolution Take ownership of customer interactions from initial enquiry to completion Develop and maintain strong professional relationships with service centres, dealers and key stakeholders Authorise product collections and coordinate repairs under warranty Identify opportunities to improve efficiency and cost-effectiveness within operations Support departmental projects from concept through to delivery Build and maintain strong product knowledge, demonstrating a commitment to personal development Travel within the UK as required Conduct occasional site visits to undertake RMA inspections and assess warranty returns Undertake additional duties as required by management About You Minimum 1 year s experience in customer service or sales support Strong problem-solving skills with the ability to identify issues and provide effective solutions Excellent time management and organisational skills, able to manage multiple tasks simultaneously Confident communicator with strong written and verbal communication skills Experience using CRM systems Proficient in Microsoft Office Strong data entry, typing and analytical skills Able to build trusted working relationships across teams Comfortable working both collaboratively and autonomously Why Apply? This role offers the opportunity to join a supportive and collaborative environment where customer experience and operational excellence are key priorities. You will have the opportunity to contribute to process improvements, develop your skillset, and play an important role within a dynamic after-sales function.
Mar 12, 2026
Full time
Location: Marlow Department: After Sales Reporting to: After Sales Support Manager We are currently recruiting for a dedicated and professional After Sales Support Executive to join a growing operations team. This is an exciting opportunity for a customer-focused individual who thrives on delivering exceptional service and building strong stakeholder relationships. As part of the After Sales team, you will play a key role in providing best-in-class customer support, ensuring a seamless experience from initial enquiry through to resolution. The Role You will be responsible for delivering outstanding after-sales support to customers and partners across the UK, with a strong focus on first-time resolution and operational excellence. Key Responsibilities Deliver a high-quality customer support function with a focus on first-time resolution Take ownership of customer interactions from initial enquiry to completion Develop and maintain strong professional relationships with service centres, dealers and key stakeholders Authorise product collections and coordinate repairs under warranty Identify opportunities to improve efficiency and cost-effectiveness within operations Support departmental projects from concept through to delivery Build and maintain strong product knowledge, demonstrating a commitment to personal development Travel within the UK as required Conduct occasional site visits to undertake RMA inspections and assess warranty returns Undertake additional duties as required by management About You Minimum 1 year s experience in customer service or sales support Strong problem-solving skills with the ability to identify issues and provide effective solutions Excellent time management and organisational skills, able to manage multiple tasks simultaneously Confident communicator with strong written and verbal communication skills Experience using CRM systems Proficient in Microsoft Office Strong data entry, typing and analytical skills Able to build trusted working relationships across teams Comfortable working both collaboratively and autonomously Why Apply? This role offers the opportunity to join a supportive and collaborative environment where customer experience and operational excellence are key priorities. You will have the opportunity to contribute to process improvements, develop your skillset, and play an important role within a dynamic after-sales function.
White Collar Factory (95009), United Kingdom, London, London Software Engineering Manager - Services About this role Capital One is looking for a Software Engineering Manager to join us in our London office. You will have previous experience of leading a Software Engineering team and be passionate about people and technical leadership. What you'll do Be a differential people leader. Literally. We expect you to coach and nurture your engineers and make a material positive difference to their careers and impact on the business. Bring technical leadership to your team. We don't require you to code, but we do expect you to stay close to your team's work, set a high bar for engineering, understand technical risks and influence architectural thinking and decisions. Bring context and purpose to your team. You will ensure your team understands the why behind the work they do, and you will be intentional about how you own and shape culture. Own ways of working and deliveries, partnering with your Product Owner and Change Delivery Lead to shape roadmaps and lead frequent delivery of high quality software in a complex regulatory environment Own one or more business applications, keeping them well-managed and compliant with the high bar set by the business Be a manager for the business, elevating your thinking beyond your immediate team. You'll represent the interests and context of the business to your engineers, and help make the environment beyond your immediate team a better place. What we're looking for An approachable and inquisitive problem-solving leader, with a focus on the why, and a passion for growing people, nurturing culture and leading technical delivery to help us get things done and make things better in a complex, regulatory environment. We are looking for: Previous experience in leading teams, growing engineers and dealing with conflict, constructively and collaboratively Previous experience of having been an experienced software engineer, and somebody who remains comfortable with technology, architectural decisions and technical trade-offs Previous experience in our backend tech stack - Java, Spring, AWS and who is a strong advocate of tight feedback loops through mechanisms including, but not limited to automated tests, CI/CD pipelines and frequent releases A balance of self-reflection and bias for action Strong ownership and excellent communication A drive for positive, proactive impact We understand that great engineering managers may not have everything listed here, and that is OK. If you believe you can make a difference, lead a happy & high-performing engineering team and you have the drive to make a positive impact on the business, we'd love to hear from you. What's in it for you: A people and technical leadership role in an engineering organisation that actively values excellence and doing the right thing, in a business that cares for its associates and has interesting problems to solve around growth, security, availability and performance in a highly regulated space. A learning environment with access to many excellent resources including online technical courses and in-person leadership training A competitive salary and immediate access to core benefits including salary sacrifice pension scheme with up to 10% company contribution, bonus, generous holiday entitlement, private medical insurance and flexible benefits including season ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspace and facilities designed to inspire and support you. In our (quite beautiful) London office, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you'll get to learn (any previous experience would be advantageous) Solve real world problems, navigate ambiguity and deliver on the public cloud (AWS) to drive growth and operational efficiencies in an ambitious and growing UK business Influence change in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. <
Mar 12, 2026
Full time
White Collar Factory (95009), United Kingdom, London, London Software Engineering Manager - Services About this role Capital One is looking for a Software Engineering Manager to join us in our London office. You will have previous experience of leading a Software Engineering team and be passionate about people and technical leadership. What you'll do Be a differential people leader. Literally. We expect you to coach and nurture your engineers and make a material positive difference to their careers and impact on the business. Bring technical leadership to your team. We don't require you to code, but we do expect you to stay close to your team's work, set a high bar for engineering, understand technical risks and influence architectural thinking and decisions. Bring context and purpose to your team. You will ensure your team understands the why behind the work they do, and you will be intentional about how you own and shape culture. Own ways of working and deliveries, partnering with your Product Owner and Change Delivery Lead to shape roadmaps and lead frequent delivery of high quality software in a complex regulatory environment Own one or more business applications, keeping them well-managed and compliant with the high bar set by the business Be a manager for the business, elevating your thinking beyond your immediate team. You'll represent the interests and context of the business to your engineers, and help make the environment beyond your immediate team a better place. What we're looking for An approachable and inquisitive problem-solving leader, with a focus on the why, and a passion for growing people, nurturing culture and leading technical delivery to help us get things done and make things better in a complex, regulatory environment. We are looking for: Previous experience in leading teams, growing engineers and dealing with conflict, constructively and collaboratively Previous experience of having been an experienced software engineer, and somebody who remains comfortable with technology, architectural decisions and technical trade-offs Previous experience in our backend tech stack - Java, Spring, AWS and who is a strong advocate of tight feedback loops through mechanisms including, but not limited to automated tests, CI/CD pipelines and frequent releases A balance of self-reflection and bias for action Strong ownership and excellent communication A drive for positive, proactive impact We understand that great engineering managers may not have everything listed here, and that is OK. If you believe you can make a difference, lead a happy & high-performing engineering team and you have the drive to make a positive impact on the business, we'd love to hear from you. What's in it for you: A people and technical leadership role in an engineering organisation that actively values excellence and doing the right thing, in a business that cares for its associates and has interesting problems to solve around growth, security, availability and performance in a highly regulated space. A learning environment with access to many excellent resources including online technical courses and in-person leadership training A competitive salary and immediate access to core benefits including salary sacrifice pension scheme with up to 10% company contribution, bonus, generous holiday entitlement, private medical insurance and flexible benefits including season ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspace and facilities designed to inspire and support you. In our (quite beautiful) London office, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you'll get to learn (any previous experience would be advantageous) Solve real world problems, navigate ambiguity and deliver on the public cloud (AWS) to drive growth and operational efficiencies in an ambitious and growing UK business Influence change in a complex regulated environment Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our London office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. <
Select how often (in days) to receive an alert: Director, IT Digital Partner - International Business Date: Feb 27, 2026 Location(s): Winnersh, GB, RG41 5TS We Make Life More Rewarding and Dignified Location: Winnersh Department: Information Technology Summary The Director, IT Digital Partner is a senior technology leadership role responsible for partnering with enterprise business leaders to shape and deliver digital, data, and AI-enabled strategies that drive sustainable business outcomes. Reporting to the Vice President & Chief Information Officer, this role serves as a trusted advisor and strategic partner across multiple value chains, ensuring technology investments are aligned with business priorities, regulatory requirements, and long term enterprise architecture standards. The role leads multi year technology roadmaps, oversees complex platform transformations, and fosters a digital first, data driven culture across a global, regulated environment. Responsibilities Serve as the primary digital partner to senior business and functional leaders, translating business strategies into actionable, multi year technology roadmaps. Lead large scale digital and platform transformations across ERP, CRM, PLM, QMS, analytics, and customer experience platforms. Establish and govern secure, scalable, and compliant enterprise architectures, including cloud, data, integration, and AI capabilities. Drive innovation through the adoption of advanced analytics, automation, AI, and emerging technologies. Build, lead, and develop high performing global technology teams and operating models. Own financial management, including budgeting, forecasting, and strategic vendor partnerships. Ensure adherence to regulatory, quality, security, privacy, and validation requirements in highly regulated environments. Foster strong collaboration across IT and business teams, positioning IT as a strategic enabler of enterprise value. Partner with executives and business leaders to define and deliver measurable digital and technology outcomes. Design and oversee implementation of enterprise platforms and integrations supporting end to end business processes. Establish governance frameworks for data quality, security, risk management, and compliance. Lead change management efforts to support adoption of new technologies and ways of working. Monitor technology performance, resilience, and continuous improvement across supported platforms. Represent IT as a thought leader internally and externally, leveraging industry best practices and insights. Essential Functions of the Role Communicate effectively via email, phone, and virtual platforms. Collaborate across departments to support organizational goals. Participate in cross functional meetings and initiatives. Maintain and analyze data using tools like Excel, SAP, or HRIS systems. Prepare reports and dashboards for internal stakeholders. Ensure data accuracy and confidentiality in compliance with company and legal standards. Manage multiple priorities and deadlines in a fast paced environment. Lead or support special projects aligned with departmental objectives. Demonstrate initiative in identifying process improvements or automation opportunities. Serve as a point of contact for internal and external stakeholders. Resolve inquiries and issues with professionalism and discretion. Provide guidance on policies, procedures, and benefits (where applicable). Adhere to company policies, including those related to ADA, data privacy, and ethics. Maintain secure handling of sensitive information. Support audits and regulatory reporting as needed. Vision setting and alignment with business strategy. High level decision making and resource allocation. Oversight of compliance, risk, and organizational culture. Education & Work Requirements Bachelor's Degree with a minimum of 15 years of related experience Education & Work Preferences 15+ years of progressive IT experience, including 10+ years in senior leadership or enterprise platform roles. Demonstrated experience leading large scale digital or enterprise platform transformations. Experience working in regulated industries such as life sciences, medical devices, or pharmaceuticals. Proven ability to manage complex, global stakeholder environments and executive relationships. Preferred: Master's degree or MBA. Experience across multiple enterprise platforms (e.g., ERP, CRM, PLM, analytics, cloud). Background in agile, DevOps, and modern product or platform operating models. Industry thought leadership, consulting, or transformation program experience. Global work experience and comfort operating across geographies and cultures. Be Agile - Innovates and adapts quickly, approaching change with curiosity while persisting through obstacles. Be Customer Centric - Considers the needs, experiences and feedback of customers in all we do. Be People Focused - Builds trust and collaborates with an inclusive and empathetic approach. Be Performance Driven - Operates with an ownership mindset, driving meaningful outcomes. Live The Schneiders' Legacy, Our Noble Purpose - Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles. The anticipated base salary range for this position is £120,000 - £160,000, depending on experience or other legitimate business factors This position is also eligible to participate in the Hollister discretionary Corporate Bonus Scheme. Performance related Annual Salary Review. Group Personal Pension Scheme with 8.5% employer contribution. Private Healthcare Insurance covering you and your family members. Life Insurance Cover at x10 base salary. Group Income Protection Scheme. 25 days annual leave + Bank Holidays (pro rated for part time Associates), with the option to buy/sell annual leave. Comprehensive Employee Assistance Programme. Enhanced Family Friendly policies. About Hollister Incorporated About Hollister Incorporated Hollister Incorporated is an independent, employee owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centres on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee owned company, and in the process, to become better human beings. EOE Statement All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job Segment: Compliance, Law, Risk Management, Information Technology, IT Architecture, Legal, Technology, Finance
Mar 12, 2026
Full time
Select how often (in days) to receive an alert: Director, IT Digital Partner - International Business Date: Feb 27, 2026 Location(s): Winnersh, GB, RG41 5TS We Make Life More Rewarding and Dignified Location: Winnersh Department: Information Technology Summary The Director, IT Digital Partner is a senior technology leadership role responsible for partnering with enterprise business leaders to shape and deliver digital, data, and AI-enabled strategies that drive sustainable business outcomes. Reporting to the Vice President & Chief Information Officer, this role serves as a trusted advisor and strategic partner across multiple value chains, ensuring technology investments are aligned with business priorities, regulatory requirements, and long term enterprise architecture standards. The role leads multi year technology roadmaps, oversees complex platform transformations, and fosters a digital first, data driven culture across a global, regulated environment. Responsibilities Serve as the primary digital partner to senior business and functional leaders, translating business strategies into actionable, multi year technology roadmaps. Lead large scale digital and platform transformations across ERP, CRM, PLM, QMS, analytics, and customer experience platforms. Establish and govern secure, scalable, and compliant enterprise architectures, including cloud, data, integration, and AI capabilities. Drive innovation through the adoption of advanced analytics, automation, AI, and emerging technologies. Build, lead, and develop high performing global technology teams and operating models. Own financial management, including budgeting, forecasting, and strategic vendor partnerships. Ensure adherence to regulatory, quality, security, privacy, and validation requirements in highly regulated environments. Foster strong collaboration across IT and business teams, positioning IT as a strategic enabler of enterprise value. Partner with executives and business leaders to define and deliver measurable digital and technology outcomes. Design and oversee implementation of enterprise platforms and integrations supporting end to end business processes. Establish governance frameworks for data quality, security, risk management, and compliance. Lead change management efforts to support adoption of new technologies and ways of working. Monitor technology performance, resilience, and continuous improvement across supported platforms. Represent IT as a thought leader internally and externally, leveraging industry best practices and insights. Essential Functions of the Role Communicate effectively via email, phone, and virtual platforms. Collaborate across departments to support organizational goals. Participate in cross functional meetings and initiatives. Maintain and analyze data using tools like Excel, SAP, or HRIS systems. Prepare reports and dashboards for internal stakeholders. Ensure data accuracy and confidentiality in compliance with company and legal standards. Manage multiple priorities and deadlines in a fast paced environment. Lead or support special projects aligned with departmental objectives. Demonstrate initiative in identifying process improvements or automation opportunities. Serve as a point of contact for internal and external stakeholders. Resolve inquiries and issues with professionalism and discretion. Provide guidance on policies, procedures, and benefits (where applicable). Adhere to company policies, including those related to ADA, data privacy, and ethics. Maintain secure handling of sensitive information. Support audits and regulatory reporting as needed. Vision setting and alignment with business strategy. High level decision making and resource allocation. Oversight of compliance, risk, and organizational culture. Education & Work Requirements Bachelor's Degree with a minimum of 15 years of related experience Education & Work Preferences 15+ years of progressive IT experience, including 10+ years in senior leadership or enterprise platform roles. Demonstrated experience leading large scale digital or enterprise platform transformations. Experience working in regulated industries such as life sciences, medical devices, or pharmaceuticals. Proven ability to manage complex, global stakeholder environments and executive relationships. Preferred: Master's degree or MBA. Experience across multiple enterprise platforms (e.g., ERP, CRM, PLM, analytics, cloud). Background in agile, DevOps, and modern product or platform operating models. Industry thought leadership, consulting, or transformation program experience. Global work experience and comfort operating across geographies and cultures. Be Agile - Innovates and adapts quickly, approaching change with curiosity while persisting through obstacles. Be Customer Centric - Considers the needs, experiences and feedback of customers in all we do. Be People Focused - Builds trust and collaborates with an inclusive and empathetic approach. Be Performance Driven - Operates with an ownership mindset, driving meaningful outcomes. Live The Schneiders' Legacy, Our Noble Purpose - Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles. The anticipated base salary range for this position is £120,000 - £160,000, depending on experience or other legitimate business factors This position is also eligible to participate in the Hollister discretionary Corporate Bonus Scheme. Performance related Annual Salary Review. Group Personal Pension Scheme with 8.5% employer contribution. Private Healthcare Insurance covering you and your family members. Life Insurance Cover at x10 base salary. Group Income Protection Scheme. 25 days annual leave + Bank Holidays (pro rated for part time Associates), with the option to buy/sell annual leave. Comprehensive Employee Assistance Programme. Enhanced Family Friendly policies. About Hollister Incorporated About Hollister Incorporated Hollister Incorporated is an independent, employee owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centres on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee owned company, and in the process, to become better human beings. EOE Statement All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job Segment: Compliance, Law, Risk Management, Information Technology, IT Architecture, Legal, Technology, Finance
About the role Deliveroo is seeking a commercially driven, strategic, and execution-focused Global Head of Marketing - Retail (Shopping) & HOP to lead the next phase of growth across our Shopping and HOP businesses. Reporting into the Global New Verticals Marketing Director, this London-based role will define and deliver the global marketing strategy across Retail (Shopping) and HOP - owning budgets, category positioning, partner growth, campaign excellence, and cross-market best practice. You will operate at the intersection of Commercial, Growth, Product, Operations and local markets - ensuring we scale best-in-class marketing frameworks while driving measurable commercial impact. What you'll be doing Global Strategy & Budget Ownership Define and lead the global marketing strategy for Retail (Shopping) and HOP, aligned to ambitious growth targets. Own and manage the global HOP and Retail marketing budgets, ensuring disciplined, ROI-driven investment. Develop annual and quarterly campaign roadmaps across markets, maximising seasonal moments and key trading events. Establish clear KPIs and measurement frameworks, leading post-campaign analysis and sharing actionable insights across the business. Balance brand building and performance marketing to drive sustainable acquisition, retention and frequency growth. Own UKI HOP Marketing Strategy & Plan Support team to design and implement annual campaign calendars, ensuring strong integration across Grocery and national campaigns. Partner with Growth Marketing Strategy and Digital teams to execute market-leading acquisition and retention initiatives. Own the HOP CRM content calendar globally, ensuring compelling and performance-driven lifecycle communications. Work closely with Program Management to support successful dark store launches - delivered on time, on budget, and achieving performance targets. Develop and evolve a promotional and value strategy in partnership with Vendor Management and Pricing teams to unlock compelling trade deals. Collaborate with Brand Strategy, Social and PR teams to build distinctive branded touchpoints that drive awareness, loyalty and engagement. Ensure operational excellence by working closely with Ops teams to align site, stock and store teams with campaign execution. Develop Category Strategy for Shopping Develop a distinctive and data-led category strategy for Deliveroo's Shopping business. Identify priority verticals and define clear positioning and value propositions. Translate customer insight and market trends into scalable category growth plans. Ensure global strategic clarity while enabling flexibility for local execution. Own Retail Partner Launch & Growth Strategy Support Commercial teams in onboarding and accelerating growth of priority retail partners. Develop scalable go-to-market frameworks and partner launch playbooks. Lead strong marketing relationships with key retail partners, executing aligned and compelling joint campaigns and offers. Drive co-funded media strategies and integrated marketing plans that unlock incremental growth. Global Best Practice & Market Enablement Partner closely with local markets (including UAE and France) to define and embed best-in-class Retail and HOP marketing practices. Build structured knowledge-sharing frameworks to scale winning campaigns, playbooks and promotional strategies. Identify repeatable growth levers and ensure consistent measurement standards across markets. Act as the centre of excellence for Retail and HOP marketing globally. Leadership & Team Development Manage and develop a team of three high-impact marketers. Set ambitious objectives and clear accountability frameworks. Foster a culture of innovation, ownership and executional excellence. Push teams to activate campaigns in bold and creative ways while maintaining operational rigour. Requirements Significant senior marketing leadership experience (10+ years), ideally within retail, grocery, marketplace, eCommerce or tech. Proven experience managing substantial budgets and delivering measurable commercial impact. Strong experience building and executing multi-channel marketing strategies across acquisition, retention and brand. Demonstrated success in partner stakeholder management and joint business planning. Experience launching and scaling new propositions, categories or physical locations (e.g. stores, dark stores). Outstanding organisational and project management capability with exceptional attention to detail. Analytical and performance-driven, with a strong test-and-learn mindset. Comfortable operating autonomously in fast-paced, high-growth environments. Creative thinker with experience briefing and developing global creative platforms and campaigns. Experience at a high-performing retail, eCommerce or technology company preferred. Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
Mar 12, 2026
Full time
About the role Deliveroo is seeking a commercially driven, strategic, and execution-focused Global Head of Marketing - Retail (Shopping) & HOP to lead the next phase of growth across our Shopping and HOP businesses. Reporting into the Global New Verticals Marketing Director, this London-based role will define and deliver the global marketing strategy across Retail (Shopping) and HOP - owning budgets, category positioning, partner growth, campaign excellence, and cross-market best practice. You will operate at the intersection of Commercial, Growth, Product, Operations and local markets - ensuring we scale best-in-class marketing frameworks while driving measurable commercial impact. What you'll be doing Global Strategy & Budget Ownership Define and lead the global marketing strategy for Retail (Shopping) and HOP, aligned to ambitious growth targets. Own and manage the global HOP and Retail marketing budgets, ensuring disciplined, ROI-driven investment. Develop annual and quarterly campaign roadmaps across markets, maximising seasonal moments and key trading events. Establish clear KPIs and measurement frameworks, leading post-campaign analysis and sharing actionable insights across the business. Balance brand building and performance marketing to drive sustainable acquisition, retention and frequency growth. Own UKI HOP Marketing Strategy & Plan Support team to design and implement annual campaign calendars, ensuring strong integration across Grocery and national campaigns. Partner with Growth Marketing Strategy and Digital teams to execute market-leading acquisition and retention initiatives. Own the HOP CRM content calendar globally, ensuring compelling and performance-driven lifecycle communications. Work closely with Program Management to support successful dark store launches - delivered on time, on budget, and achieving performance targets. Develop and evolve a promotional and value strategy in partnership with Vendor Management and Pricing teams to unlock compelling trade deals. Collaborate with Brand Strategy, Social and PR teams to build distinctive branded touchpoints that drive awareness, loyalty and engagement. Ensure operational excellence by working closely with Ops teams to align site, stock and store teams with campaign execution. Develop Category Strategy for Shopping Develop a distinctive and data-led category strategy for Deliveroo's Shopping business. Identify priority verticals and define clear positioning and value propositions. Translate customer insight and market trends into scalable category growth plans. Ensure global strategic clarity while enabling flexibility for local execution. Own Retail Partner Launch & Growth Strategy Support Commercial teams in onboarding and accelerating growth of priority retail partners. Develop scalable go-to-market frameworks and partner launch playbooks. Lead strong marketing relationships with key retail partners, executing aligned and compelling joint campaigns and offers. Drive co-funded media strategies and integrated marketing plans that unlock incremental growth. Global Best Practice & Market Enablement Partner closely with local markets (including UAE and France) to define and embed best-in-class Retail and HOP marketing practices. Build structured knowledge-sharing frameworks to scale winning campaigns, playbooks and promotional strategies. Identify repeatable growth levers and ensure consistent measurement standards across markets. Act as the centre of excellence for Retail and HOP marketing globally. Leadership & Team Development Manage and develop a team of three high-impact marketers. Set ambitious objectives and clear accountability frameworks. Foster a culture of innovation, ownership and executional excellence. Push teams to activate campaigns in bold and creative ways while maintaining operational rigour. Requirements Significant senior marketing leadership experience (10+ years), ideally within retail, grocery, marketplace, eCommerce or tech. Proven experience managing substantial budgets and delivering measurable commercial impact. Strong experience building and executing multi-channel marketing strategies across acquisition, retention and brand. Demonstrated success in partner stakeholder management and joint business planning. Experience launching and scaling new propositions, categories or physical locations (e.g. stores, dark stores). Outstanding organisational and project management capability with exceptional attention to detail. Analytical and performance-driven, with a strong test-and-learn mindset. Comfortable operating autonomously in fast-paced, high-growth environments. Creative thinker with experience briefing and developing global creative platforms and campaigns. Experience at a high-performing retail, eCommerce or technology company preferred. Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Benefits At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information. Diversity At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry. We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Mar 12, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Mar 12, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, Sky Stream to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. What you'll do ; Set a Product Vision & own the Product Backlog for Adobe Campaign & our owned comms stack, enabling the business to deliver on their requirements. Maintain a delivery roadmap of features, product releases, and integrations with the wider Sky technology & tooling ecosystem . Be the system admin for Adobe Campaign & the owned comms stack Govern the usage of Campaign Management within the business, defining the operating model and establishing appropriate controls and workflows for our tools. Enable business adoption & lead Ideation Workshops and User Story Creation, to drive product requirements and drive the effective usage of our tools in the business. Advise on Campaign best practice to ensure tooling is usilised effectively Join Quarterly Planning & support experimentation & development teams in sprint planning as required . Lead our campaign management vendor partnerships & ensure tooling remains best-in-class Ensure Technology Stack for campaign execution adheres to Compliance & Policy Requirement s Support Head of Martech at Sky UK in implementing martech strategy and specific initiatives What you'll bring ; Deep experience with Adobe Campaign, ideally with Adobe Campaign Certification. Demonstrated expertise in managing complex digital campaigns and platform migrations Deep Technical understanding of Adobe Campaign v7, and experience of AJO and Campaign v8 preferred. Experience with additional marketing technology capabilities preferred, as it will be beneficial in working with wider teams across the business. This could include web analytics, customer data management, consent management, personalisation, and digital marketing. A proven track record of product ownership in a complex & fast moving organisation. Proven track record influencing and working with decision makers to drive strategic decisions . Team Overview The Marketing Technology team deliver capability that allows us to attract, engage & retain customers and measure the effectiveness of our journeys and marketing spend, utilising best-in-class tech solutions. The team will focus on: Deepening of Martech specialisms and greater alignment and visibility across the group to drive additional value and economies of scale. Future-proofing Martech stack to drive media efficiencies and ensure campaign effectiveness through deployment of new capabilities. Embedding best practice technologies and championing their adoption to further consolidate technology choices. Ensuring stellar customer experience by helping select and deliver consistent, personalised, cross-channel journey orchestration and optimisation. Building internal Martech capabilities to enable & empower teams aoss Sky Residential & Group OTT and to drive operating efficiencies. The Rewards: There's a reason people can't stop talking about ! Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of best-in-class Sky VIP rewards and experiences How You'll Work: We know the world has changed, and we want to offer our employees the chance to collaborate at our outstanding office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your Office Base: Osterley Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more passionate about who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. Please note: We reserve the right to close this advertisement at any time once we have received a sufficient number of applications.
Customer Solutions Specialist Salary up to 28,000 DOE Location Manchester Purpose In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. Reports to Customer Solutions Manager Day-to-day responsibilities include but are not limited to the below: Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users Key requirements Required skills and experience Customer service experience is essential The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast paced environment Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks INDMANJ Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 12, 2026
Full time
Customer Solutions Specialist Salary up to 28,000 DOE Location Manchester Purpose In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. Reports to Customer Solutions Manager Day-to-day responsibilities include but are not limited to the below: Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant internal contacts are notified of any risk Identify and pro-actively contact "at risk" clients to promote the benefits of our products and service and encourage implementation and usage Provide feedback to sales and service agents, to help improve efficiencies, processes and promote best practice Help to improve client sentiment and online reputation by pro-actively contacting dissatisfied users Key requirements Required skills and experience Customer service experience is essential The ideal candidate will have some soft sales skills including the ability to handle objections and make recommendations based on client needs Must have excellent listening skills and be able to communicate with clients and users of varying technical ability The ability to work in a fast paced environment Able to adapt to change Can take responsibility of own product knowledge Able to communicate at different levels throughout the business Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period On site Gym Bright Exchange perks INDMANJ Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.
Commercial Account Executive Location: Poole, Dorset Hours: Monday - Friday 8:30am - 5pm Salary: Up to £40,000 (D.O.E) The opportunity Are you a tenacious sales professional with a passion for building long-lasting B2B relationships? Do you thrive on networking and identifying new business opportunities? We are seeking a driven Commercial Account Executive to join the rapidly expanding local commercial arm of a global, independent insurance broker. Over the last 14 years, this specific team has grown to over 200 experts across the UK, and they are looking for an entrepreneurial individual to help continue that success. The Role - Commercial Account Executive In this pivotal role, you will be the face of the business within the local community. You will work closely with your Branch Manager to hit strategic objectives while managing a diverse portfolio of clients. Key Responsibilities: Relationship Management - Building rapport with a broad spectrum of clients, ranging from sole traders to the MDs and CEOs of large organisations. Business Development - Winning new business through proactive marketing, community engagement, and face-to-face networking. Consultative Advising - Utilising active listening and effective questioning to fully understand client requirements and provide tailored insurance solutions. Strategic Growth - Identifying and exploring new business opportunities with a "path to yes" mentality to drive the best outcomes for your clients. Professional Excellence - Maintaining a strong market presence to ensure the brand remains the go-to choice for local commercial insurance. About You We are looking for a consultative professional who possesses a natural "business curiosity" and a hunger for growth. Industry Knowledge - Previous experience within Commercial Insurance is highly preferable, providing you with the foundation to advise clients with confidence. Proven Experience - You have a track record of winning new B2B business and nurturing professional relationships. Networking Pro - You enjoy being out in the market, attending meetings, and engaging with the local business community. Tenacious & Curious - You are always looking for the next opportunity and aren't afraid to ask the right questions to find it. Growth Mindset - You are willing to learn and eager to further your professional qualifications within the insurance industry. The Rewards Our client is a "People First" organisation that believes dedication should be met with significant rewards. Their employee-ownership model ensures everyone is invested in the company's success. Holiday - 22 days (plus bank holidays), increasing with your length of service. Financial Protection - Life Assurance (up to 4x salary) and Income Protection for up to 5 years. Pension - Contributory scheme (4% employer/5% employee), rising to 5% each in April 2025. Health & Wellbeing - Access to a Healthcare Cashplan and discounted personal health policies (Critical Illness, Private Medical, Dental). Lifestyle Benefits - Salary sacrifice schemes (Car leasing, Cycle to Work, Tech purchase) and discounted gym memberships. Exclusive Discounts - Commission-free insurance products and access to hundreds of high-street retailer discounts.
Mar 12, 2026
Full time
Commercial Account Executive Location: Poole, Dorset Hours: Monday - Friday 8:30am - 5pm Salary: Up to £40,000 (D.O.E) The opportunity Are you a tenacious sales professional with a passion for building long-lasting B2B relationships? Do you thrive on networking and identifying new business opportunities? We are seeking a driven Commercial Account Executive to join the rapidly expanding local commercial arm of a global, independent insurance broker. Over the last 14 years, this specific team has grown to over 200 experts across the UK, and they are looking for an entrepreneurial individual to help continue that success. The Role - Commercial Account Executive In this pivotal role, you will be the face of the business within the local community. You will work closely with your Branch Manager to hit strategic objectives while managing a diverse portfolio of clients. Key Responsibilities: Relationship Management - Building rapport with a broad spectrum of clients, ranging from sole traders to the MDs and CEOs of large organisations. Business Development - Winning new business through proactive marketing, community engagement, and face-to-face networking. Consultative Advising - Utilising active listening and effective questioning to fully understand client requirements and provide tailored insurance solutions. Strategic Growth - Identifying and exploring new business opportunities with a "path to yes" mentality to drive the best outcomes for your clients. Professional Excellence - Maintaining a strong market presence to ensure the brand remains the go-to choice for local commercial insurance. About You We are looking for a consultative professional who possesses a natural "business curiosity" and a hunger for growth. Industry Knowledge - Previous experience within Commercial Insurance is highly preferable, providing you with the foundation to advise clients with confidence. Proven Experience - You have a track record of winning new B2B business and nurturing professional relationships. Networking Pro - You enjoy being out in the market, attending meetings, and engaging with the local business community. Tenacious & Curious - You are always looking for the next opportunity and aren't afraid to ask the right questions to find it. Growth Mindset - You are willing to learn and eager to further your professional qualifications within the insurance industry. The Rewards Our client is a "People First" organisation that believes dedication should be met with significant rewards. Their employee-ownership model ensures everyone is invested in the company's success. Holiday - 22 days (plus bank holidays), increasing with your length of service. Financial Protection - Life Assurance (up to 4x salary) and Income Protection for up to 5 years. Pension - Contributory scheme (4% employer/5% employee), rising to 5% each in April 2025. Health & Wellbeing - Access to a Healthcare Cashplan and discounted personal health policies (Critical Illness, Private Medical, Dental). Lifestyle Benefits - Salary sacrifice schemes (Car leasing, Cycle to Work, Tech purchase) and discounted gym memberships. Exclusive Discounts - Commission-free insurance products and access to hundreds of high-street retailer discounts.
Company Description Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. Leydi is our Modern Turkish restaurant bringing the all-day food culture of Istanbul to London from breakfast until late with expertly prepared mangal meat & fish, heritage grain wood fired breads, low intervention wines and a sophisticated and fun ambience. Black Lacquer is our contemporary underground private hire cocktail bar and an event space where eclectic music is celebrated and the same singular approach is taken to the sound as to the drinks. Whatever the time or day, Black Lacquer always delivers top notch hospitality. Job Description The Food & Beverage Manager will be responsible for coordinating, supervising, and directing all property outlets, while maintaining a profitable department and high quality products and service levels. This role is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. What you'll do Lead the Restaurant and Black Lacquer events operation with a clear focus on driving revenue and optimising net operating income, ensuring budget planning and performance are delivered with accuracy and intent. Bring each venue to life through thoughtful action plans and hands on support, empowering outlet leaders to consistently exceed commercial targets. Maintain full ownership of labour and operating costs, balancing financial efficiency with an uncompromising commitment to quality and guest experience. Elevate the brand through strategic product and service enhancements, ensuring our venues remain ahead of industry trends and guest expectations. Champion Hyde's unique identity by establishing and upholding brand specific SOPs that set the standard for excellence across all venues. Place guest satisfaction at the core of daily operations by being visible, responsive, and committed to resolving concerns swiftly. Foster lasting loyalty by implementing thoughtful repeat guest recognition initiatives that celebrate and strengthen our community of regulars. Cultivate strong relationships across the wider company, sharing ideas, innovations, and best practices that elevate the overall business. Position Hyde's venues as integral voices within the local community, acting as our brand ambassador and building meaningful partnerships with neighbourhood tastemakers and cultural influencers. Stay tuned into evolving culinary, beverage, and music landscapes, ensuring our offering feels current, relevant, and exciting. Curate and grow a compelling entertainment and music program that adds energy, atmosphere, and identity to our venues. Collaborate closely with brand managers and PR partners to deliver standout events, creative programming, and impactful local communications. Maintain a forward thinking vision aligned with broader brand aspirations, including high profile industry accolades and local recognition. Inspire, mentor, and lead the F&B team, cultivating a culture where excellence, accountability, and genuine hospitality thrive. Respond to market and industry shifts with agility, ensuring our operations remain competitive, profitable, and strategically positioned. Partner effectively with fellow managers to ensure transparent communication and alignment across departments. Engage with the Corporate F&B Ennismore team to uphold evolving brand standards, support concept development, and contribute to global brand momentum. Champion seamless collaboration with brand partners, ensuring mutually beneficial and creatively aligned relationships. Keep your senior leader updated on emerging challenges and operational priorities, always offering solutions alongside insights. Oversee all aspects of Loss Prevention within the F&B operation, ensuring compliance, safety, and protection of company assets. Deliver required reporting with clarity and timeliness, supporting informed decision making across the business. Lead regular departmental meetings that energise, inform, and align the team around shared goals. Maintain unwavering oversight on service quality and product consistency, ensuring every guest encounter reflects our standards. Guide menu development and culinary planning in partnership with key stakeholders, ensuring the offering remains innovative and guest driven. Ensure full compliance with all liquor licensing, health and safety, sanitation and legal obligations, protecting both the guest experience and the business. Equip department leaders with the training, tools, and knowledge needed to excel, from SOP mastery to reporting and operational expertise. Hire, develop and grow a high performing team, exercising sound judgement in recruitment, performance management and talent progression in line with Hyde policies. Qualifications What we're looking for 5+ years of experience in a food & beverage role (including a leadership role), preferably within a lifestyle brand. UK experience is a must, openings experience a bonus. You're a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. Excellent verbal and written communication skills. You have a solid understanding of local legal compliance requirements. You make people feel good - your team, guests and colleagues alike, and you have a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together. You take ownership of important issues, solve problems and make effective decisions. Your humble and open to ideas. We leave our egos at the door and help get it done. You're up for doing things differently and trying (almost) everything once. You want to be part of something bigger and have fun along the way. Additional Information What's in it for you Up to 28 days holidays (inclusive of bank holidays), pension and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Treat yourself with lots of retail & hospitality perks through our partners. Enjoy an experience stay at Hyde and a meal for two after your discovery period. Goes without saying, but we'll feed you during your shift. Extra time off to volunteer with one of our partner charities. Cycle to work scheme. The chance to make your mark in a fast growing Brand. Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work. Excellent discounts across the entire Ennismore and Accor family of brands. Hyde is an equal opportunity employer. We endeavour to select, place, train and promote the best qualified individuals based upon job related factors such as ability, work quality, suitability, experience and potential.
Mar 12, 2026
Full time
Company Description Hyde London City marks the rebirth of a London icon. This lavish seven-storey, 111-room property at 15 Old Bailey draws upon a rich and storied past to create a luxurious, bespoke hideaway in the heart of the city. Hyde London City will be a destination unto itself, hosting unmatched experiences for locals and ultimately the discerning global traveller. Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colours and are designed to encourage serendipitous connections and new discoveries around every corner. Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger. Leydi is our Modern Turkish restaurant bringing the all-day food culture of Istanbul to London from breakfast until late with expertly prepared mangal meat & fish, heritage grain wood fired breads, low intervention wines and a sophisticated and fun ambience. Black Lacquer is our contemporary underground private hire cocktail bar and an event space where eclectic music is celebrated and the same singular approach is taken to the sound as to the drinks. Whatever the time or day, Black Lacquer always delivers top notch hospitality. Job Description The Food & Beverage Manager will be responsible for coordinating, supervising, and directing all property outlets, while maintaining a profitable department and high quality products and service levels. This role is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. What you'll do Lead the Restaurant and Black Lacquer events operation with a clear focus on driving revenue and optimising net operating income, ensuring budget planning and performance are delivered with accuracy and intent. Bring each venue to life through thoughtful action plans and hands on support, empowering outlet leaders to consistently exceed commercial targets. Maintain full ownership of labour and operating costs, balancing financial efficiency with an uncompromising commitment to quality and guest experience. Elevate the brand through strategic product and service enhancements, ensuring our venues remain ahead of industry trends and guest expectations. Champion Hyde's unique identity by establishing and upholding brand specific SOPs that set the standard for excellence across all venues. Place guest satisfaction at the core of daily operations by being visible, responsive, and committed to resolving concerns swiftly. Foster lasting loyalty by implementing thoughtful repeat guest recognition initiatives that celebrate and strengthen our community of regulars. Cultivate strong relationships across the wider company, sharing ideas, innovations, and best practices that elevate the overall business. Position Hyde's venues as integral voices within the local community, acting as our brand ambassador and building meaningful partnerships with neighbourhood tastemakers and cultural influencers. Stay tuned into evolving culinary, beverage, and music landscapes, ensuring our offering feels current, relevant, and exciting. Curate and grow a compelling entertainment and music program that adds energy, atmosphere, and identity to our venues. Collaborate closely with brand managers and PR partners to deliver standout events, creative programming, and impactful local communications. Maintain a forward thinking vision aligned with broader brand aspirations, including high profile industry accolades and local recognition. Inspire, mentor, and lead the F&B team, cultivating a culture where excellence, accountability, and genuine hospitality thrive. Respond to market and industry shifts with agility, ensuring our operations remain competitive, profitable, and strategically positioned. Partner effectively with fellow managers to ensure transparent communication and alignment across departments. Engage with the Corporate F&B Ennismore team to uphold evolving brand standards, support concept development, and contribute to global brand momentum. Champion seamless collaboration with brand partners, ensuring mutually beneficial and creatively aligned relationships. Keep your senior leader updated on emerging challenges and operational priorities, always offering solutions alongside insights. Oversee all aspects of Loss Prevention within the F&B operation, ensuring compliance, safety, and protection of company assets. Deliver required reporting with clarity and timeliness, supporting informed decision making across the business. Lead regular departmental meetings that energise, inform, and align the team around shared goals. Maintain unwavering oversight on service quality and product consistency, ensuring every guest encounter reflects our standards. Guide menu development and culinary planning in partnership with key stakeholders, ensuring the offering remains innovative and guest driven. Ensure full compliance with all liquor licensing, health and safety, sanitation and legal obligations, protecting both the guest experience and the business. Equip department leaders with the training, tools, and knowledge needed to excel, from SOP mastery to reporting and operational expertise. Hire, develop and grow a high performing team, exercising sound judgement in recruitment, performance management and talent progression in line with Hyde policies. Qualifications What we're looking for 5+ years of experience in a food & beverage role (including a leadership role), preferably within a lifestyle brand. UK experience is a must, openings experience a bonus. You're a strong team leader, a natural at managing and inspiring others in a way that gets the best out of them. Excellent verbal and written communication skills. You have a solid understanding of local legal compliance requirements. You make people feel good - your team, guests and colleagues alike, and you have a positive impact. You are an excellent relationship builder, confident in working with other teams and leaders; you're passionate about what we can achieve together. You take ownership of important issues, solve problems and make effective decisions. Your humble and open to ideas. We leave our egos at the door and help get it done. You're up for doing things differently and trying (almost) everything once. You want to be part of something bigger and have fun along the way. Additional Information What's in it for you Up to 28 days holidays (inclusive of bank holidays), pension and life insurance. A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing. Treat yourself with lots of retail & hospitality perks through our partners. Enjoy an experience stay at Hyde and a meal for two after your discovery period. Goes without saying, but we'll feed you during your shift. Extra time off to volunteer with one of our partner charities. Cycle to work scheme. The chance to make your mark in a fast growing Brand. Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work. Excellent discounts across the entire Ennismore and Accor family of brands. Hyde is an equal opportunity employer. We endeavour to select, place, train and promote the best qualified individuals based upon job related factors such as ability, work quality, suitability, experience and potential.
Talent STEM have been retained by a COMAH regulated chemical manufacturing business to appoint a Continuous Improvement Engineer for a site based role focused on driving operational performance, process optimisation and data led improvement initiatives. This position is ideal for a Chemical Engineer who enjoys working close to plant operations and using data, process understanding and engineering judgement to improve efficiency, reliability and throughput in a complex chemical manufacturing environment. The role You will lead continuous improvement activities across a COMAH regulated production site using process modelling, operational data and engineering analysis to identify opportunities for improvement and deliver practical changes to plant performance. The position combines process engineering, operational analysis and project implementation, working closely with production, engineering and EHS teams to deliver measurable improvements across the site. Key responsibilities include: • Leading site continuous improvement initiatives focused on productivity, reliability, yield and operational efficiency • Analysing plant performance data and developing OEE models to identify improvement opportunities across production systems • Using process modelling tools to understand and optimise existing chemical processes • Developing business cases for improvement projects based on data analysis and operational performance trends • Managing and implementing plant modifications and improvements through Management of Change processes • Identifying opportunities to improve plant layout, process control strategies and equipment performance • Supporting production and engineering teams with technical expertise on process improvement initiatives • Ensuring all improvements are delivered in line with COMAH, process safety and regulatory requirements • Supporting site engagement with external regulatory authorities where required The role provides the opportunity to lead meaningful operational improvements on a complex chemical processing site where engineering insight and data driven decision making directly impact plant performance. About you You will be a Chemical Engineer with experience working in a COMAH or high hazard chemical manufacturing environment and a strong interest in improving plant performance through structured continuous improvement activities. You will be comfortable working with operational data, identifying opportunities for improvement and leading projects that deliver measurable operational benefits. Key requirements: • Degree qualified in Chemical Engineering or a related discipline • Experience working in COMAH or high hazard chemical manufacturing environments • Proven experience leading continuous improvement or process optimisation projects • Strong understanding and practical use of OEE and production performance analysis • Experience using data to identify improvement opportunities and build engineering solutions • Knowledge of process safety and hazard identification methods such as HAZOP, LOPA or ALARP • Ability to manage plant changes through Management of Change processes • Strong communication skills with the ability to work across production, engineering and EHS teams Why apply This role offers the opportunity to take ownership of continuous improvement across a technically complex chemical manufacturing site. You will play a key role in improving operational performance, influencing plant design and delivering meaningful engineering improvements in a COMAH regulated environment. For a confidential discussion contact Talent STEM. Talent STEM is a specialist recruitment consultancy supporting the scientific, engineering, clinical, chemical, pharmaceutical, FMCG, environmental, biotechnology and medical device sectors.
Mar 12, 2026
Full time
Talent STEM have been retained by a COMAH regulated chemical manufacturing business to appoint a Continuous Improvement Engineer for a site based role focused on driving operational performance, process optimisation and data led improvement initiatives. This position is ideal for a Chemical Engineer who enjoys working close to plant operations and using data, process understanding and engineering judgement to improve efficiency, reliability and throughput in a complex chemical manufacturing environment. The role You will lead continuous improvement activities across a COMAH regulated production site using process modelling, operational data and engineering analysis to identify opportunities for improvement and deliver practical changes to plant performance. The position combines process engineering, operational analysis and project implementation, working closely with production, engineering and EHS teams to deliver measurable improvements across the site. Key responsibilities include: • Leading site continuous improvement initiatives focused on productivity, reliability, yield and operational efficiency • Analysing plant performance data and developing OEE models to identify improvement opportunities across production systems • Using process modelling tools to understand and optimise existing chemical processes • Developing business cases for improvement projects based on data analysis and operational performance trends • Managing and implementing plant modifications and improvements through Management of Change processes • Identifying opportunities to improve plant layout, process control strategies and equipment performance • Supporting production and engineering teams with technical expertise on process improvement initiatives • Ensuring all improvements are delivered in line with COMAH, process safety and regulatory requirements • Supporting site engagement with external regulatory authorities where required The role provides the opportunity to lead meaningful operational improvements on a complex chemical processing site where engineering insight and data driven decision making directly impact plant performance. About you You will be a Chemical Engineer with experience working in a COMAH or high hazard chemical manufacturing environment and a strong interest in improving plant performance through structured continuous improvement activities. You will be comfortable working with operational data, identifying opportunities for improvement and leading projects that deliver measurable operational benefits. Key requirements: • Degree qualified in Chemical Engineering or a related discipline • Experience working in COMAH or high hazard chemical manufacturing environments • Proven experience leading continuous improvement or process optimisation projects • Strong understanding and practical use of OEE and production performance analysis • Experience using data to identify improvement opportunities and build engineering solutions • Knowledge of process safety and hazard identification methods such as HAZOP, LOPA or ALARP • Ability to manage plant changes through Management of Change processes • Strong communication skills with the ability to work across production, engineering and EHS teams Why apply This role offers the opportunity to take ownership of continuous improvement across a technically complex chemical manufacturing site. You will play a key role in improving operational performance, influencing plant design and delivering meaningful engineering improvements in a COMAH regulated environment. For a confidential discussion contact Talent STEM. Talent STEM is a specialist recruitment consultancy supporting the scientific, engineering, clinical, chemical, pharmaceutical, FMCG, environmental, biotechnology and medical device sectors.
Customer Service Executive (Engineering) 28,000 - 30,000 + Training + Progression + Company Bonus + 33 Days Holiday Horley Are you from a customer service background, with experience working in an office environment, looking for a varied and exciting role in a lively office environment where you can make a real impact on customer satisfaction? On offer is the opportunity to join a successful manufacturer and supplier, known for its long-term staff retention, providing extensive training programmes to enable your progression and a company bonus. In this role you will be delivering exceptional customer service by addressing enquiries, resolving issues, and building strong customer relationships. You will be supporting customers with pricing queries, liaising with internal departments to ensure swift resolutions. Your focus will be on ensuring customer satisfaction and supporting customer retention and sustainable business growth. This dynamic company are a leading supplier of products, solutions and services to the building services sector, specializing in the distribution of pipework, heating, ventilation and air conditioning equipment. With a strong focus on quality and customer care, the company is established as a reliable and trusted provider. This role would suit someone from a customer service or sales background, having worked in an office environment, looking to join a stable company and an energetic office environment that will allow you to progress and develop your skills, whilst increasing your earnings. The Role Deliver a positive, professional customer experience across all communication channels. Take ownership of customer queries, from start to finish, ensuring timely and clear resolutions. Investigate and resolve complaints efficiently, escalating when needed while maintaining responsibility for customer communication. Monday - Friday, 8:00 - 5:00, 40 hours The Person Customer service background Worked within an office environment Commutable to Horley Reference Number: BBBH24204 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Mar 12, 2026
Full time
Customer Service Executive (Engineering) 28,000 - 30,000 + Training + Progression + Company Bonus + 33 Days Holiday Horley Are you from a customer service background, with experience working in an office environment, looking for a varied and exciting role in a lively office environment where you can make a real impact on customer satisfaction? On offer is the opportunity to join a successful manufacturer and supplier, known for its long-term staff retention, providing extensive training programmes to enable your progression and a company bonus. In this role you will be delivering exceptional customer service by addressing enquiries, resolving issues, and building strong customer relationships. You will be supporting customers with pricing queries, liaising with internal departments to ensure swift resolutions. Your focus will be on ensuring customer satisfaction and supporting customer retention and sustainable business growth. This dynamic company are a leading supplier of products, solutions and services to the building services sector, specializing in the distribution of pipework, heating, ventilation and air conditioning equipment. With a strong focus on quality and customer care, the company is established as a reliable and trusted provider. This role would suit someone from a customer service or sales background, having worked in an office environment, looking to join a stable company and an energetic office environment that will allow you to progress and develop your skills, whilst increasing your earnings. The Role Deliver a positive, professional customer experience across all communication channels. Take ownership of customer queries, from start to finish, ensuring timely and clear resolutions. Investigate and resolve complaints efficiently, escalating when needed while maintaining responsibility for customer communication. Monday - Friday, 8:00 - 5:00, 40 hours The Person Customer service background Worked within an office environment Commutable to Horley Reference Number: BBBH24204 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
MMP Consultancy are looking to recruit a CAFM Planner, based in South West London on a Temporary to Permanent basis. The post holder will manage Computer Aided Facilities Management (CAFM) system providing a comprehensive support service in terms of ensuring all reactive calls are logged daily and list of assets for each contract are updated on the CAFM system, scheduling PPM in line with SLA and relevant legislative requirements, issuing of PPM job cards, updating the system with all completed jobs. Main Responsibilities: Management of the CAFM system and reporting Ensure tasks are completed in line with the PPM planner & SLA's/KPI's Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures Updating asset history with works record sheets Uploading and amending asset information as held in the helpdesk and CAFM system Assist Managers with implementing procedural changes and training, including the production and maintenance of required documentation in line with industry standards Good sound knowledge and experience in Software or Firmware development and manipulation Management of central Estates mailing inbox with ownership of local and wide Estates communication updates Maintaining up to date reporting on engineer performance and workflow from data pulled from the CAFM system to a high standard Work closely with the Engineering Supervisor, monitoring incoming jobs and completion ensuring service excellence in line with client's values Proven experience within a similar role, working with an extremely busy team and with very high standards Assist Managers with any other tasks/ responsibilities that enhance the service offering of the Estates department across the hospital Answer calls and emails in a professional and timely manner Ensuring customer focus within all areas of the operational activities and that effective relationships are maintained with caregivers Guaranteeing use of preferred suppliers is maximised and best practice 'better buying' is in place Maintaining site records within the Estates relevant folders and platforms for audit purposes Experience Required: Strong organisational and communication skills with the ability to prioritise workloads Ability to work under pressure whilst remaining calm clear thinking and be able to deliver the required services to the client within given time constraint Diligent and pro-active Ability to prioritise and act on own initiative Excellent organisational skills and exceptional attention to detail A flexible approach to work with a willingness to travel Strong interpersonal and communication skills and the ability to work effectively; verbally, presentations and in writing.
Mar 12, 2026
Contractor
MMP Consultancy are looking to recruit a CAFM Planner, based in South West London on a Temporary to Permanent basis. The post holder will manage Computer Aided Facilities Management (CAFM) system providing a comprehensive support service in terms of ensuring all reactive calls are logged daily and list of assets for each contract are updated on the CAFM system, scheduling PPM in line with SLA and relevant legislative requirements, issuing of PPM job cards, updating the system with all completed jobs. Main Responsibilities: Management of the CAFM system and reporting Ensure tasks are completed in line with the PPM planner & SLA's/KPI's Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures Updating asset history with works record sheets Uploading and amending asset information as held in the helpdesk and CAFM system Assist Managers with implementing procedural changes and training, including the production and maintenance of required documentation in line with industry standards Good sound knowledge and experience in Software or Firmware development and manipulation Management of central Estates mailing inbox with ownership of local and wide Estates communication updates Maintaining up to date reporting on engineer performance and workflow from data pulled from the CAFM system to a high standard Work closely with the Engineering Supervisor, monitoring incoming jobs and completion ensuring service excellence in line with client's values Proven experience within a similar role, working with an extremely busy team and with very high standards Assist Managers with any other tasks/ responsibilities that enhance the service offering of the Estates department across the hospital Answer calls and emails in a professional and timely manner Ensuring customer focus within all areas of the operational activities and that effective relationships are maintained with caregivers Guaranteeing use of preferred suppliers is maximised and best practice 'better buying' is in place Maintaining site records within the Estates relevant folders and platforms for audit purposes Experience Required: Strong organisational and communication skills with the ability to prioritise workloads Ability to work under pressure whilst remaining calm clear thinking and be able to deliver the required services to the client within given time constraint Diligent and pro-active Ability to prioritise and act on own initiative Excellent organisational skills and exceptional attention to detail A flexible approach to work with a willingness to travel Strong interpersonal and communication skills and the ability to work effectively; verbally, presentations and in writing.
Flooring Sales Specialist - Retail & Contracts An established and growing interiors and flooring business in the North East is looking to recruit an experienced Flooring Sales Specialist to join its retail team based in a brand-new showroom. This is an excellent opportunity for a motivated sales professional with strong knowledge of carpets, LVT and hard flooring to take ownership of client enquiries and deliver a high-quality customer experience from initial consultation through to installation. The Role Welcoming and advising customers in the showroom Managing enquiries from website, social media and referrals Assisting clients with product selection Conducting site visits and measures where required Preparing quotes and estimates Liaising with installation teams Supporting marketing activity and generating new business opportunities About You Proven experience in retail flooring sales Strong product knowledge across flooring categories Excellent communication and customer service skills Self-motivated, organised and commercially aware Ambitious with a desire to develop within a growing business This role offers the chance to join a well-established business with a strong client base and an excellent reputation for quality and service.
Mar 12, 2026
Full time
Flooring Sales Specialist - Retail & Contracts An established and growing interiors and flooring business in the North East is looking to recruit an experienced Flooring Sales Specialist to join its retail team based in a brand-new showroom. This is an excellent opportunity for a motivated sales professional with strong knowledge of carpets, LVT and hard flooring to take ownership of client enquiries and deliver a high-quality customer experience from initial consultation through to installation. The Role Welcoming and advising customers in the showroom Managing enquiries from website, social media and referrals Assisting clients with product selection Conducting site visits and measures where required Preparing quotes and estimates Liaising with installation teams Supporting marketing activity and generating new business opportunities About You Proven experience in retail flooring sales Strong product knowledge across flooring categories Excellent communication and customer service skills Self-motivated, organised and commercially aware Ambitious with a desire to develop within a growing business This role offers the chance to join a well-established business with a strong client base and an excellent reputation for quality and service.
# About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £126.3 billion in customer investments (as of August 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us!# About the Role Level: 4Department: COOLocation: Southampton or LondonContract type: PermanentThe new role sits within AI Centre of Excellence department under Chief Operating Office (COO).The key accountabilities for the role are as follows: AI/ML Solution Delivery: Hands on end-to-end development and deployment of both traditional and GenAI-based machine learning models, including discovery analytics, experimental design, model development, benchmarking, enhancement and deployment. LLM & RAG Integration: Design and implement new Retrieval-Augmented Generation (RAG) pipelines and enhance existing frameworks, applying advanced techniques in data chunking/splitting, vectorization, knowledge graph representation (GraphRAG), and query retrieval and evaluation. Model Evaluation & Prompt Engineering: Design and execute experiments to benchmark and evaluate model performance using both classical metrics (precision, recall, F-score) and GenAI-specific techniques (LLM-as-a-Judge, ROUGE, BERTScore). Develop and refine prompts to optimise GenAI model reasoning, accuracy, and overall effectiveness. Cross-Functional Collaboration: Work closely with business partners, stakeholders, and technical teams (data engineering, platform engineering) to translate business requirements into impactful AI solutions. Research & Innovation: Stay abreast of emerging tools, techniques, and best practices in LLMs, RAG, GenAI, model development & evaluation techniques and proactively apply new knowledge to drive innovation.# About You Qualifications Advanced degree (MSc or PhD) in Machine Learning, Natural Language Processing, Artificial Intelligence, or a related field. Proven track record of delivering AI solutions from research to production in real-world applications. Knowledge Strong foundation in machine learning algorithms and deep learning concepts including Neural Networks and Transformer-based architectures. Knowledge in developing and deploying scalable models on Databricks, Azure, and AWS, leveraging tools such as FastAPI and Docker. Proficient in model tracing and observability for LLM in production and implementing evaluation frameworks for model quality and reliability. Strong understanding of software engineering best practices, including version control, testing, and CI/CD for production-ready AI systems. Domain expertise in financial services or other regulated industries is highly desirable. Experience Strong experience in AI/ML research and development, specializing in deep learning-based NLP, Information Retrieval, and Generative AI. Proven expertise in RAG/GraphRAG pipeline development and evaluation, including advanced retriever-reranker techniques. Experience in building knowledge bases and ontologies is highly desirable. Extensive experience in defining and implementing evaluation metrics for GenAI systems such as Recall, Precision, NDCG, LLM-as-a-Judge, BERTScore, BLEU score, and hallucination detection. Provide mentorship and technical guidance to junior AI Scientists Skills Strong proficiency in Python and experience with frameworks such as NumPy, Pandas, Scikit-learn, and modern Generative AI libraries (e.g., LangChain, LlamaIndex, Azure AI Foundry). Hands-on experience with PyTorch, and leading LLM libraries such as Hugging Face, LangChain, LangGraph, and LlamaIndex. Skilled in hypothesis formulation, defining evaluation metrics, conducting literature reviews, and building reproducible prototypes with critical outcome analysis. Rapid Experimentation Mindset: Comfortable with a fail-fast, learn-fast approach, iterating quickly to validate ideas and accelerate innovation. Exceptional problem-solving skills and a strong passion for innovation. Excellent communication and collaboration abilities, thriving in cross-functional environments. Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution. Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions. Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children. Life Assurance: 4x your salary. Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence. Healthcare Cash Plan: Jersey employees only In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction. We create brighter financial futures for every generation.We do this by guiding our customers and their families through the complexity of planning for their financial future, responding to their rapidly evolving needs and giving them peace of mind. And, with all that's happening in the world today, our
Mar 12, 2026
Full time
# About the Business Quilter plc is a leading wealth management business, helping to enable brighter financial futures for every generation. Quilter oversees £126.3 billion in customer investments (as of August 2025). It has an adviser and customer offering spanning financial advice, investment platforms, multi-asset investment solutions, and discretionary fund management. The business is comprised of two segments: Affluent and High Net Worth. Affluent encompasses the financial planning business, Quilter Financial Planning, the Quilter Investment Platform and Quilter Investors, the multi-asset investment solutions business. High Net Worth includes the discretionary fund management business, Quilter Cheviot, together with Quilter Cheviot Financial Planning - offering a highly personalised service to private clients, charities, trustees, and professional partners. Quilter Cheviot has presence throughout the UK, Ireland and Channel Islands. At Quilter we never stand still. Our foundations are rooted in our extraordinary expertise, which is trusted by hundreds of thousands of customers, but we have great ambitions to stay one step ahead and make an even greater difference to the people and communities we serve, including our colleagues. Our business is transforming, continually modernising, and becoming even more customer centric. So, if you want to be bold in the pursuit of your ambitions, bring new ideas, and challenge and evolve what we do, it's the perfect time to join us!# About the Role Level: 4Department: COOLocation: Southampton or LondonContract type: PermanentThe new role sits within AI Centre of Excellence department under Chief Operating Office (COO).The key accountabilities for the role are as follows: AI/ML Solution Delivery: Hands on end-to-end development and deployment of both traditional and GenAI-based machine learning models, including discovery analytics, experimental design, model development, benchmarking, enhancement and deployment. LLM & RAG Integration: Design and implement new Retrieval-Augmented Generation (RAG) pipelines and enhance existing frameworks, applying advanced techniques in data chunking/splitting, vectorization, knowledge graph representation (GraphRAG), and query retrieval and evaluation. Model Evaluation & Prompt Engineering: Design and execute experiments to benchmark and evaluate model performance using both classical metrics (precision, recall, F-score) and GenAI-specific techniques (LLM-as-a-Judge, ROUGE, BERTScore). Develop and refine prompts to optimise GenAI model reasoning, accuracy, and overall effectiveness. Cross-Functional Collaboration: Work closely with business partners, stakeholders, and technical teams (data engineering, platform engineering) to translate business requirements into impactful AI solutions. Research & Innovation: Stay abreast of emerging tools, techniques, and best practices in LLMs, RAG, GenAI, model development & evaluation techniques and proactively apply new knowledge to drive innovation.# About You Qualifications Advanced degree (MSc or PhD) in Machine Learning, Natural Language Processing, Artificial Intelligence, or a related field. Proven track record of delivering AI solutions from research to production in real-world applications. Knowledge Strong foundation in machine learning algorithms and deep learning concepts including Neural Networks and Transformer-based architectures. Knowledge in developing and deploying scalable models on Databricks, Azure, and AWS, leveraging tools such as FastAPI and Docker. Proficient in model tracing and observability for LLM in production and implementing evaluation frameworks for model quality and reliability. Strong understanding of software engineering best practices, including version control, testing, and CI/CD for production-ready AI systems. Domain expertise in financial services or other regulated industries is highly desirable. Experience Strong experience in AI/ML research and development, specializing in deep learning-based NLP, Information Retrieval, and Generative AI. Proven expertise in RAG/GraphRAG pipeline development and evaluation, including advanced retriever-reranker techniques. Experience in building knowledge bases and ontologies is highly desirable. Extensive experience in defining and implementing evaluation metrics for GenAI systems such as Recall, Precision, NDCG, LLM-as-a-Judge, BERTScore, BLEU score, and hallucination detection. Provide mentorship and technical guidance to junior AI Scientists Skills Strong proficiency in Python and experience with frameworks such as NumPy, Pandas, Scikit-learn, and modern Generative AI libraries (e.g., LangChain, LlamaIndex, Azure AI Foundry). Hands-on experience with PyTorch, and leading LLM libraries such as Hugging Face, LangChain, LangGraph, and LlamaIndex. Skilled in hypothesis formulation, defining evaluation metrics, conducting literature reviews, and building reproducible prototypes with critical outcome analysis. Rapid Experimentation Mindset: Comfortable with a fail-fast, learn-fast approach, iterating quickly to validate ideas and accelerate innovation. Exceptional problem-solving skills and a strong passion for innovation. Excellent communication and collaboration abilities, thriving in cross-functional environments. Inclusion & Diversity We value diversity and strive to promote inclusivity in all aspects of our culture. We believe in equal opportunities for all, ensuring that no applicant encounters less favourable treatment based on anything but their skills, qualifications, experience, and potential. We celebrate the unique contributions of a diverse workforce and create a respectful, nurturing environment where every colleague can thrive. Values Do the right thing: We act with integrity and are proudly committed to going above and beyond in service of our clients and the support we provide our communities. Always curious: We continuously seek new ideas and knowledge so we're one step ahead of our clients' needs. We look for inspiration everywhere and encourage experimentation, recognising that this is how we create brilliant solutions for brighter futures. Embrace challenge: We aim high to transform our potential into meaningful outcomes. With ambition as our driving force and a steadfast commitment to growth, we succeed for the good of every generation. Stronger together: Combining our diverse talents, we accomplish more collectively than we ever could do alone. We speak openly, actively listen, and support each other, and constructively challenge and embrace new ideas. We seek empowerment and demonstrate ownership and trust, with the confidence to make impactful decisions. Core Benefits Holiday: 182 hours (26 days) Quilter Incentive Scheme: All employees are eligible to participate in incentive scheme, to incentivise business performance and their contribution. Pension Scheme: A non-contributory company pension scheme that can be boosted through personal contributions. Private Medical Insurance: Single cover as standard with options to increase cover to include your partner or children. Life Assurance: 4x your salary. Income Protection: 75% of salary, less state benefits, payable after 26 weeks of absence. Healthcare Cash Plan: Jersey employees only In addition to our core benefits, we offer a range of flexible benefits to UK employees that you can choose from and pay for conveniently via a salary deduction. We create brighter financial futures for every generation.We do this by guiding our customers and their families through the complexity of planning for their financial future, responding to their rapidly evolving needs and giving them peace of mind. And, with all that's happening in the world today, our
Overview Department: Office Buildings Employment Type: Full Time Location: MAPP London Workspace Compensation: £40,000 - £45,000 / year Description MAPP is the UK's leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach. Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work. At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP. Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons. This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you! Title, Team and Role Summary Title: Surveying Executive Team: London Office Buildings Who Does This Role Report Into? Client Director Role Summary / Purpose and Scope The Surveying Executive will work in support of the Surveying team and provide administrative and surveying support and back up on a day to day basis. They will provide property management to a selection of properties under the guidance and management of a Surveyor on behalf of the client taking on ownership, including responsibility for occupier applications, service charge budgeting and reporting. Skills, Knowledge and Values Skills (People & Technical) To provide administrative support to the Surveying team in partnership with the Building Consultancy Team where appropriate, support the completion of planned works, commission Long Term Asset Replacement Plans, permit to work systems, monitor PPMs to ensure buildings are managed proactively, responsibly and that the service charge budgets and property plans are fully aligned ensuring compliance with CDM Regulations and appropriate communication with client and occupiers. Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP's control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements Authorise and Review supplier payments including preparation and submission of funding requests to client Read, review and understand leases and documents, ensuring occupier compliance with obligations and expectations including maintenance, licences to assign, changes of use, alterations and applications from occupiers in accordance with the relevant legislative guidance and the PMA Engage with occupiers including implementation of Customer Experience frameworks for the buildings to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives Support the surveying team with the smooth onboarding and offboarding or handovers of any new or outgoing instructions to relevant external parties including the management of any TUPE Processes with the People Team Provide Property Management leadership regarding all properties and portfolios under management including supporting asset management strategies, funding positions and client objectives in accordance with the PMA and other guidelines. Assist and complete various client and management reports as well as presenting said reports including Monthly, Quarterly and Management or Ad Hoc adhering to any legislative requirements including sustainability and health and safety Support the preparation service charge budgets, including explanatory guides and analyse and monitor year end and monthly service charge expenditure, including monitoring outgoing costs and budgetary control in accordance with RICS guidance and investigate, report or address any outstanding positions and backlogs Manage all allocated sites including regularly inspecting and recording your properties, appropriately monitor, report on, support and feedback to site teams and sample auditing your teams for condition, standards, and occupier compliance with covenants To ensure the relevant Property Management Systems is up to date and completing lease update forms and following through the process to ensure computer database is accurately updated to reflect the change Maintain control of void properties and non-recoverable invoices being sent to the client Working with the Client Leads to understand and work towards the client's arrears strategy meeting service delivery expectations as well as the enforcement of any litigation in this regard Implement data collation services, technology and equipment to support each site including environmental management plans, invoice management and approval, risk management systems and utility metre readings Working with the Client Leads to understand and work towards the client's objectives and develop strategies for each building meeting service delivery expectations as well as assist in any pitches for expanded or new work Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements Values & Behaviour Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self Management including showing initiative, being proactive and meeting deadlines Embracing Change including Technology Engaging with the Big Picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving Results and Prioritise Work including attention to delivery to all stakeholders Innovative Solutions and Problem Solving Developing Self and Others and willing to Learn Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders. Strong written and verbal communications including report writing Experience and Salary Level of Experience / Certifications: 1+ years experience of working in a similar role Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday Salary Range (Based on Experience): £40,000 - £45,000 per annum, depending on experience.
Mar 12, 2026
Full time
Overview Department: Office Buildings Employment Type: Full Time Location: MAPP London Workspace Compensation: £40,000 - £45,000 / year Description MAPP is the UK's leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach. Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work. At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP. Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons. This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you! Title, Team and Role Summary Title: Surveying Executive Team: London Office Buildings Who Does This Role Report Into? Client Director Role Summary / Purpose and Scope The Surveying Executive will work in support of the Surveying team and provide administrative and surveying support and back up on a day to day basis. They will provide property management to a selection of properties under the guidance and management of a Surveyor on behalf of the client taking on ownership, including responsibility for occupier applications, service charge budgeting and reporting. Skills, Knowledge and Values Skills (People & Technical) To provide administrative support to the Surveying team in partnership with the Building Consultancy Team where appropriate, support the completion of planned works, commission Long Term Asset Replacement Plans, permit to work systems, monitor PPMs to ensure buildings are managed proactively, responsibly and that the service charge budgets and property plans are fully aligned ensuring compliance with CDM Regulations and appropriate communication with client and occupiers. Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP's control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements Authorise and Review supplier payments including preparation and submission of funding requests to client Read, review and understand leases and documents, ensuring occupier compliance with obligations and expectations including maintenance, licences to assign, changes of use, alterations and applications from occupiers in accordance with the relevant legislative guidance and the PMA Engage with occupiers including implementation of Customer Experience frameworks for the buildings to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives Support the surveying team with the smooth onboarding and offboarding or handovers of any new or outgoing instructions to relevant external parties including the management of any TUPE Processes with the People Team Provide Property Management leadership regarding all properties and portfolios under management including supporting asset management strategies, funding positions and client objectives in accordance with the PMA and other guidelines. Assist and complete various client and management reports as well as presenting said reports including Monthly, Quarterly and Management or Ad Hoc adhering to any legislative requirements including sustainability and health and safety Support the preparation service charge budgets, including explanatory guides and analyse and monitor year end and monthly service charge expenditure, including monitoring outgoing costs and budgetary control in accordance with RICS guidance and investigate, report or address any outstanding positions and backlogs Manage all allocated sites including regularly inspecting and recording your properties, appropriately monitor, report on, support and feedback to site teams and sample auditing your teams for condition, standards, and occupier compliance with covenants To ensure the relevant Property Management Systems is up to date and completing lease update forms and following through the process to ensure computer database is accurately updated to reflect the change Maintain control of void properties and non-recoverable invoices being sent to the client Working with the Client Leads to understand and work towards the client's arrears strategy meeting service delivery expectations as well as the enforcement of any litigation in this regard Implement data collation services, technology and equipment to support each site including environmental management plans, invoice management and approval, risk management systems and utility metre readings Working with the Client Leads to understand and work towards the client's objectives and develop strategies for each building meeting service delivery expectations as well as assist in any pitches for expanded or new work Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements Values & Behaviour Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self Management including showing initiative, being proactive and meeting deadlines Embracing Change including Technology Engaging with the Big Picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving Results and Prioritise Work including attention to delivery to all stakeholders Innovative Solutions and Problem Solving Developing Self and Others and willing to Learn Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders. Strong written and verbal communications including report writing Experience and Salary Level of Experience / Certifications: 1+ years experience of working in a similar role Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday Salary Range (Based on Experience): £40,000 - £45,000 per annum, depending on experience.
Talent-UK are recruiting on behalf of their client, a successful manufacturing business for a full time consumer ecommerce service coordinator, the role comes with a competitive salary DOE, and is based in Ravensthorpe. Hours of work are 37.5hrs per week Full time, Mon-Thurs 8:30-17:00, Fri 8:30-15:45 As this is an ecommerce operation, weekend working is a requirement of the role this will be rota-based weekend support with a weekday off in lieu This is a fast-paced, high-volume B2C ecommerce role and we are specifically looking for candidates who have worked within ecommerce or marketplace environments rather than general call centre backgrounds. As consumer service co-ordinator, you are a frontline professional responsible for providing assistance, guidance, and support to customers. Your primary role is to address customer inquiries, resolve issues, and ensure a positive and satisfying customer experience. You will consistently put the customer at the heart of everything that you do. You will be expected to play an active part in adding value at every stage of each process and interaction with internal stakeholders and customers/consumers throughout the order journey. You will be expected to display a passion for exceeding the expectations of our customers/consumers and contribute toward delivering ongoing improvements to enhance the customer/consumer experience and customer service department. The key tasks, responsibilities and accountabilities for the post holder include: • Manage B2C consumer queries via online platforms • Keeping in contact with customers to inform them of the progress of their orders • Issuing credits or replacement products where necessary • Collaborate with team members to enhance service delivery and improve customer satisfaction • Liaising with the warehouse team to check stock availability and order progress • Liaising with supply chain team to check item availability and lead times • Working closely with the sales team, suppliers, manufacturers and of course customers. • Respond to customer inquiries via email, social media and live chat in a timely and professional manner • Provide information about products to help customers make informed decisions. • Follow up with customers to ensure their needs are met and issues resolved. • Follow up with consumers via the phone to support with query resolution • Processing the relevant info through internal systems Key experience required : High-volume ecommerce or direct-to-consumer customer service Experience handling queries across email, live chat and marketplace portals Strong written communication skills Confident resolving complaints, returns and refund queries end-to-end Used to working cross-functionally with warehouse, logistics or supply chain teams Desirable but highly advantageous: Amazon Seller or Vendor Central exposure Understanding of marketplace performance metrics and compliance Experience working in environments where service levels directly impact commercial performance Zendesk experience would be highly advantageous We are looking for someone proactive, resilient and accountable who can take ownership of cases and operate with pace and accuracy. This is not a script-led call centre role. This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer, Your application will be sent to us for review, at which stage we will be in touch to discuss your details further. We will not submit your CV until you have been briefed on the position and we have your consent to do so. INDM
Mar 12, 2026
Full time
Talent-UK are recruiting on behalf of their client, a successful manufacturing business for a full time consumer ecommerce service coordinator, the role comes with a competitive salary DOE, and is based in Ravensthorpe. Hours of work are 37.5hrs per week Full time, Mon-Thurs 8:30-17:00, Fri 8:30-15:45 As this is an ecommerce operation, weekend working is a requirement of the role this will be rota-based weekend support with a weekday off in lieu This is a fast-paced, high-volume B2C ecommerce role and we are specifically looking for candidates who have worked within ecommerce or marketplace environments rather than general call centre backgrounds. As consumer service co-ordinator, you are a frontline professional responsible for providing assistance, guidance, and support to customers. Your primary role is to address customer inquiries, resolve issues, and ensure a positive and satisfying customer experience. You will consistently put the customer at the heart of everything that you do. You will be expected to play an active part in adding value at every stage of each process and interaction with internal stakeholders and customers/consumers throughout the order journey. You will be expected to display a passion for exceeding the expectations of our customers/consumers and contribute toward delivering ongoing improvements to enhance the customer/consumer experience and customer service department. The key tasks, responsibilities and accountabilities for the post holder include: • Manage B2C consumer queries via online platforms • Keeping in contact with customers to inform them of the progress of their orders • Issuing credits or replacement products where necessary • Collaborate with team members to enhance service delivery and improve customer satisfaction • Liaising with the warehouse team to check stock availability and order progress • Liaising with supply chain team to check item availability and lead times • Working closely with the sales team, suppliers, manufacturers and of course customers. • Respond to customer inquiries via email, social media and live chat in a timely and professional manner • Provide information about products to help customers make informed decisions. • Follow up with customers to ensure their needs are met and issues resolved. • Follow up with consumers via the phone to support with query resolution • Processing the relevant info through internal systems Key experience required : High-volume ecommerce or direct-to-consumer customer service Experience handling queries across email, live chat and marketplace portals Strong written communication skills Confident resolving complaints, returns and refund queries end-to-end Used to working cross-functionally with warehouse, logistics or supply chain teams Desirable but highly advantageous: Amazon Seller or Vendor Central exposure Understanding of marketplace performance metrics and compliance Experience working in environments where service levels directly impact commercial performance Zendesk experience would be highly advantageous We are looking for someone proactive, resilient and accountable who can take ownership of cases and operate with pace and accuracy. This is not a script-led call centre role. This vacancy is advertised on behalf of Talent-UK Ltd who are operating as an employment agency/business, we are an equal opportunities employer, Your application will be sent to us for review, at which stage we will be in touch to discuss your details further. We will not submit your CV until you have been briefed on the position and we have your consent to do so. INDM
Job Title: Account Support Executive Location: Northampton (Hybrid) Duration: Until end of July 2026 with potential to be extended until December 2026 Salary: £27k PA Overview: Randstad Sourceright has teamed up with a global financial services organisation and we are looking for bright, enthusiastic, and motivated individuals to join the team as a Sales Support Executive. This role will be based out of the Northampton office. The successful candidate will provide a service to the wider Sales teams that creates the best possible customer outcomes and experience, and will work alongside multiple areas of sales that could include Account Development, Corporate Sales and Partnerships to deliver these key results. Responsibilities: Develop and maintain relationships with Account Development Managers and Corporate Sales Managers. Proactively manage customer operational issues / requests for information / MI - taking ownership and ensuring delivery. Monitor level of customer service and satisfaction based on CSAT and the client's internal satisfaction surveys. May be required to act as a product champion, liaising with representatives from other internal teams to provide expertise in their area. Produce reports of various nature and from various sources on the activity of Professional Services, to provide business intelligence to management and visibility to other teams. Potential to support some mid-size implementations with Corporate Sales Manager. Identifying and recommending appropriate actions to resolve any issues that have the potential to stall implementation. Working with New Business managers within the Corporate Sales teams to manage all operational aspects, engagements and processes within the implementation process. Support the wider Enablement teams on achieving the best results for key objectives. Liaise with team members and other colleagues to obtain data for reports. Take the appropriate decision and prioritisation calls to ensure the timely delivery of the role's activities. Ensure that all activities and duties are carried out in full compliance with regulatory requirements. Essential Skills: Communication Skills Prioritisation Skills Relationship Building Skills Customer Service/Sales Skills Basic IT/PC Knowledge What we offer: We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalised to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Mar 12, 2026
Contractor
Job Title: Account Support Executive Location: Northampton (Hybrid) Duration: Until end of July 2026 with potential to be extended until December 2026 Salary: £27k PA Overview: Randstad Sourceright has teamed up with a global financial services organisation and we are looking for bright, enthusiastic, and motivated individuals to join the team as a Sales Support Executive. This role will be based out of the Northampton office. The successful candidate will provide a service to the wider Sales teams that creates the best possible customer outcomes and experience, and will work alongside multiple areas of sales that could include Account Development, Corporate Sales and Partnerships to deliver these key results. Responsibilities: Develop and maintain relationships with Account Development Managers and Corporate Sales Managers. Proactively manage customer operational issues / requests for information / MI - taking ownership and ensuring delivery. Monitor level of customer service and satisfaction based on CSAT and the client's internal satisfaction surveys. May be required to act as a product champion, liaising with representatives from other internal teams to provide expertise in their area. Produce reports of various nature and from various sources on the activity of Professional Services, to provide business intelligence to management and visibility to other teams. Potential to support some mid-size implementations with Corporate Sales Manager. Identifying and recommending appropriate actions to resolve any issues that have the potential to stall implementation. Working with New Business managers within the Corporate Sales teams to manage all operational aspects, engagements and processes within the implementation process. Support the wider Enablement teams on achieving the best results for key objectives. Liaise with team members and other colleagues to obtain data for reports. Take the appropriate decision and prioritisation calls to ensure the timely delivery of the role's activities. Ensure that all activities and duties are carried out in full compliance with regulatory requirements. Essential Skills: Communication Skills Prioritisation Skills Relationship Building Skills Customer Service/Sales Skills Basic IT/PC Knowledge What we offer: We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalised to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
