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Estates Project Manager - Driver and Vehicle Standards Agency
Hays Property & Surveying
Your new company Do you have project management skills and experience of property maintenance and refurbishment projects? An opportunity has arisen to join The Driver Vehicle Standards Agency as an Estates Project Manager, playing a pivotal role in supporting the management of a diverse estate portfolio. The Driver Vehicle and Standards Agency helps to keep Britain moving, safely and sustainably. This is achieved through helping people through a lifetime of safe and sustainable journeys, helping them to keep their vehicles soft to drive. As a Project Manager in this post, you will help to: Make roads safer Improve services for customers Make road transport greener and healthier Harness the potential of technology and data Grow and level up the economy Your new role The DVSA are seeking an Estates Project Manager to lead on the delivery of small to medium-sized property projects across their diverse estate. You will support the Head of Property Investment to ensure that the estate remains efficient, effective, and sustainable, managing projects from initial brief through to handover, working closely with internal teams, landlords, planning authorities, and external service providers. Commission and appoint contractors to deliver RIBA stages 0-7 activities and monitor progress against specification, budget, and programme. Review, analyse, and evaluate complex documents, making recommendations for decisions. Communicate with all key stakeholders, including having responsibility for chairing project meetings. Engage with internal and external stakeholders to develop best practice processes. What you'll need to succeed Experience working within property, with a knowledge of property legislation and estate management. Experience of contract management, which includes NEC forms of contract. A track record of project resourcing, including stipulations from NEC form of contract. Management of project finances, budgets, personnel, and other areas. Great communication skills to allow you to build effective working relationships. What you'll get in return Employer pension contribution of 28.92% of your salary. 25 days annual leave, plus 8 days bank holidays. Flexible working options, the DVSA encourages a great work-life balance. Salary of £35,663 per year - London weighting applied to the Hayes region. Access to a staff discount portal. Both full-time of part-time options considered. Your home location can be flexible for this role, you could be based within proximity to Birmingham, Bristol, Hayes, Leeds, Newcastle, Nottingham, Oldham, or Swansea. What you need to do now The selection process for this role will ensure a comprehensive assessment of your skills and potential fit with the DVSA. Upon application via Hays you will be asked to provide a personal statement which will be sifted fairly and transparently alongside your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Dec 17, 2025
Full time
Your new company Do you have project management skills and experience of property maintenance and refurbishment projects? An opportunity has arisen to join The Driver Vehicle Standards Agency as an Estates Project Manager, playing a pivotal role in supporting the management of a diverse estate portfolio. The Driver Vehicle and Standards Agency helps to keep Britain moving, safely and sustainably. This is achieved through helping people through a lifetime of safe and sustainable journeys, helping them to keep their vehicles soft to drive. As a Project Manager in this post, you will help to: Make roads safer Improve services for customers Make road transport greener and healthier Harness the potential of technology and data Grow and level up the economy Your new role The DVSA are seeking an Estates Project Manager to lead on the delivery of small to medium-sized property projects across their diverse estate. You will support the Head of Property Investment to ensure that the estate remains efficient, effective, and sustainable, managing projects from initial brief through to handover, working closely with internal teams, landlords, planning authorities, and external service providers. Commission and appoint contractors to deliver RIBA stages 0-7 activities and monitor progress against specification, budget, and programme. Review, analyse, and evaluate complex documents, making recommendations for decisions. Communicate with all key stakeholders, including having responsibility for chairing project meetings. Engage with internal and external stakeholders to develop best practice processes. What you'll need to succeed Experience working within property, with a knowledge of property legislation and estate management. Experience of contract management, which includes NEC forms of contract. A track record of project resourcing, including stipulations from NEC form of contract. Management of project finances, budgets, personnel, and other areas. Great communication skills to allow you to build effective working relationships. What you'll get in return Employer pension contribution of 28.92% of your salary. 25 days annual leave, plus 8 days bank holidays. Flexible working options, the DVSA encourages a great work-life balance. Salary of £35,663 per year - London weighting applied to the Hayes region. Access to a staff discount portal. Both full-time of part-time options considered. Your home location can be flexible for this role, you could be based within proximity to Birmingham, Bristol, Hayes, Leeds, Newcastle, Nottingham, Oldham, or Swansea. What you need to do now The selection process for this role will ensure a comprehensive assessment of your skills and potential fit with the DVSA. Upon application via Hays you will be asked to provide a personal statement which will be sifted fairly and transparently alongside your CV. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Morrisons
Pharmacy Manager
Morrisons Hereford, Herefordshire
We've got a fantastic opportunity for a Pharmacy Manager to join our Hereford store, which dispenses over 9,000 valued items on average to the local community each month. Reporting to the Store Manager, you will have every opportunity to lead and shape your service and put it right at the heart of the store. As Pharmacy Manager you will: Lead a Pharmacy Team in providing fantastic customer service through proactive engagement of customers and the community Maintain a customer-focused environment creating moments that matter to our customers when they need it most Engage confidently and compassionately with customers, guiding them to take medication safely and effectively Ensure product knowledge remains relevant and up to date, responding to customer needs appropriately Provide essential Pharmacy Services e.g. Flu Vaccines / NHS Pharmacy First Service (PFS) Ensure pharmacy colleagues schedules, holidays and working time is effectively planned and managed Create a culture driving a great environment growing and developing our colleagues Work collaboratively with other pharmacy colleagues, offering support and advice where required, whilst sharing accurate information in a confidential and timely manner Coach and lead the Pharmacy Team & Store Manager with the delivery of agreed KPIs Provide appropriate direction and guidance to pharmacy colleagues, ensuring a safe and effective workflow is in place Be responsible for the safe, effective and legal running of the pharmacy Ensure all Pharmacy Standard Operating Procedures are followed Responsible for the completion of all pharmacy audits and any resulting actions/outputs Ensure compliance to Pharmacy Data Security & Protection at all times Oversee the ordering and replenishment of pharmacy stock and control the sale of medicines Build relationships with GPs & appropriate Healthcare Professionals in the community Use expert knowledge and opportunistic interventions to maximise/drive services and sales, whilst complying with any clinical, ethical and legal requirements About you As Pharmacy Manager, you will have a true desire to help others by leading your team and enhancing current services. In addition you will: Possess a Pharmacy degree Be registered with the General Pharmaceutical Council (GPhC) Have experience of working in the community pharmacy sector Demonstrate experience of leading and empowering a team Show care and compassion for customers with a customer first ethos Be enthusiastic and committed to delivering pharmacy services and KPIs Deliver the highest level of customer service, building relationships with customers, colleagues and the community Pharmacists working for Morrisons will have to complete a DBS check (organised by us) prior to commencement of employment. Morrisons Pharmacies offer colleagues a high level of working flexibility and control over their work rotas. This enables routine overlap periods with other pharmacists on duty, for consistency of patient care and colleague development. We are proud to have an inclusive culture where everyone truly feels able to be themselves. Everyone is welcome at Morrisons. About us We're Foodmakers and Shopkeepers and together, we make Morrisons. We're the only UK retailer with our own manufacturing business. Our pharmacies are the natural next step. Helping to make Britain healthier, our 100 in-store pharmacies enable millions of customers to look after themselves inside and out. Here we offer all kinds of support from medicines, consultations and diabetes checks to advice on weight loss, healthy eating and giving up smoking. As part of our total rewards package we offer: 6.6 weeks paid annual leave (25 plus 8 pro-rata) 15% discount in our stores available from the day you join us Additional 10% discount card for a nominated friend or family member Matched pension contributions and 4x life assurance Private Aviva Healthcare GPhC fees covered by us, every year Career progression and development opportunities Opportunity to purchase additional annual leave Subsidised staff canteen Free parking Healthcare/Wellbeing benefits including Aviva Digital GP Morrisons MyPerks offering discounts with over 850 retailers including high street shops, cinemas, gyms and lots more Optional Payroll charity donations 26 weeks maternity and adoption leave at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks paid paternity leave We have an enhanced benefits package available to suitable candidates, including a relocation allowance or a welcome package where applicable. Please reach out to us for more information. Wherever you are or want to be in your pharmacy career, a move to Morrisons Pharmacy is the perfect prescription for progress. With over 100 in-store pharmacies nationwide and 11 million customers visiting us every week, we're helping to make Britain healthier. We endeavour to be Britain's favourite in-store pharmacy, famous for service and our 'can-do' approach. That means we're offering more and more career opportunities at all levels, growing people, training and supporting them, and making a very serious investment in their success. If you're interested in taking on a new challenge and have the skills to strengthen our team further, then we want to hear from you. JBRP1_UKTJ
Dec 16, 2025
Full time
We've got a fantastic opportunity for a Pharmacy Manager to join our Hereford store, which dispenses over 9,000 valued items on average to the local community each month. Reporting to the Store Manager, you will have every opportunity to lead and shape your service and put it right at the heart of the store. As Pharmacy Manager you will: Lead a Pharmacy Team in providing fantastic customer service through proactive engagement of customers and the community Maintain a customer-focused environment creating moments that matter to our customers when they need it most Engage confidently and compassionately with customers, guiding them to take medication safely and effectively Ensure product knowledge remains relevant and up to date, responding to customer needs appropriately Provide essential Pharmacy Services e.g. Flu Vaccines / NHS Pharmacy First Service (PFS) Ensure pharmacy colleagues schedules, holidays and working time is effectively planned and managed Create a culture driving a great environment growing and developing our colleagues Work collaboratively with other pharmacy colleagues, offering support and advice where required, whilst sharing accurate information in a confidential and timely manner Coach and lead the Pharmacy Team & Store Manager with the delivery of agreed KPIs Provide appropriate direction and guidance to pharmacy colleagues, ensuring a safe and effective workflow is in place Be responsible for the safe, effective and legal running of the pharmacy Ensure all Pharmacy Standard Operating Procedures are followed Responsible for the completion of all pharmacy audits and any resulting actions/outputs Ensure compliance to Pharmacy Data Security & Protection at all times Oversee the ordering and replenishment of pharmacy stock and control the sale of medicines Build relationships with GPs & appropriate Healthcare Professionals in the community Use expert knowledge and opportunistic interventions to maximise/drive services and sales, whilst complying with any clinical, ethical and legal requirements About you As Pharmacy Manager, you will have a true desire to help others by leading your team and enhancing current services. In addition you will: Possess a Pharmacy degree Be registered with the General Pharmaceutical Council (GPhC) Have experience of working in the community pharmacy sector Demonstrate experience of leading and empowering a team Show care and compassion for customers with a customer first ethos Be enthusiastic and committed to delivering pharmacy services and KPIs Deliver the highest level of customer service, building relationships with customers, colleagues and the community Pharmacists working for Morrisons will have to complete a DBS check (organised by us) prior to commencement of employment. Morrisons Pharmacies offer colleagues a high level of working flexibility and control over their work rotas. This enables routine overlap periods with other pharmacists on duty, for consistency of patient care and colleague development. We are proud to have an inclusive culture where everyone truly feels able to be themselves. Everyone is welcome at Morrisons. About us We're Foodmakers and Shopkeepers and together, we make Morrisons. We're the only UK retailer with our own manufacturing business. Our pharmacies are the natural next step. Helping to make Britain healthier, our 100 in-store pharmacies enable millions of customers to look after themselves inside and out. Here we offer all kinds of support from medicines, consultations and diabetes checks to advice on weight loss, healthy eating and giving up smoking. As part of our total rewards package we offer: 6.6 weeks paid annual leave (25 plus 8 pro-rata) 15% discount in our stores available from the day you join us Additional 10% discount card for a nominated friend or family member Matched pension contributions and 4x life assurance Private Aviva Healthcare GPhC fees covered by us, every year Career progression and development opportunities Opportunity to purchase additional annual leave Subsidised staff canteen Free parking Healthcare/Wellbeing benefits including Aviva Digital GP Morrisons MyPerks offering discounts with over 850 retailers including high street shops, cinemas, gyms and lots more Optional Payroll charity donations 26 weeks maternity and adoption leave at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 4 weeks paid paternity leave We have an enhanced benefits package available to suitable candidates, including a relocation allowance or a welcome package where applicable. Please reach out to us for more information. Wherever you are or want to be in your pharmacy career, a move to Morrisons Pharmacy is the perfect prescription for progress. With over 100 in-store pharmacies nationwide and 11 million customers visiting us every week, we're helping to make Britain healthier. We endeavour to be Britain's favourite in-store pharmacy, famous for service and our 'can-do' approach. That means we're offering more and more career opportunities at all levels, growing people, training and supporting them, and making a very serious investment in their success. If you're interested in taking on a new challenge and have the skills to strengthen our team further, then we want to hear from you. JBRP1_UKTJ
Sky
Operational Readiness, Resilience and Response Manager
Sky City Of Westminster, London
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Scaled Customer Success Lead for Global Research Partners
Prolific - UK Job Board?
A leading academic marketplace in the UK seeks a Scaled Customer Success Manager to empower over 35,000 researchers in launching successful studies and achieving their research goals. The ideal candidate will manage customer relationships through smart automation and strategic outreach, engage users during critical lifecycle stages, and help elevate the overall user experience. Strong experience in Customer Success, analytical skills, and empathy for the academic community are essential. Join us to make high-quality human data more accessible than ever.
Dec 16, 2025
Full time
A leading academic marketplace in the UK seeks a Scaled Customer Success Manager to empower over 35,000 researchers in launching successful studies and achieving their research goals. The ideal candidate will manage customer relationships through smart automation and strategic outreach, engage users during critical lifecycle stages, and help elevate the overall user experience. Strong experience in Customer Success, analytical skills, and empathy for the academic community are essential. Join us to make high-quality human data more accessible than ever.
Sky
Operational Readiness, Resilience and Response Manager
Sky Dagenham, Essex
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
Operational Readiness Manager
Sky Brixton, Devon
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
Operational Resilience, Readiness and Response Manager (12 months FTC/Secondment)
Sky Beckenham, Kent
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
Operational Resilience, Readiness and Response Manager (12 months FTC/Secondment)
Sky City Of Westminster, London
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
Operational Resilience, Readiness and Response Lead
Sky Purley, Surrey
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
Operational Readiness, Resilience and Response Manager
Sky Hammersmith And Fulham, London
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
MorePeople
Technical Development Manager
MorePeople Waltham Abbey, Essex
Technical Development Manager - Fresh Produce Where innovation meets impeccable quality. Do you speak fluent retailer? Can you balance crop plans, costs, complaints and customer love ? If you're a natural relationship-builder with a sharp technical mind and a passion for produce, this is your chance to join a business that's growing fast, thinking big, and delivering excellence from field to fork click apply for full job details
Dec 16, 2025
Full time
Technical Development Manager - Fresh Produce Where innovation meets impeccable quality. Do you speak fluent retailer? Can you balance crop plans, costs, complaints and customer love ? If you're a natural relationship-builder with a sharp technical mind and a passion for produce, this is your chance to join a business that's growing fast, thinking big, and delivering excellence from field to fork click apply for full job details
Sky
Operational Resilience, Readiness and Response Manager (12 months FTC/Secondment)
Sky Purley, Surrey
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky
Operational Readiness, Resilience and Response Manager
Sky Edmonton, Cornwall
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Dec 16, 2025
Full time
Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work." This role is an exciting opportunity to join us as a manager in our operational resilience team. Operational Resilience at Sky is more than just Business Continuity. We're a source of expert advice and support for the organisation. Working closely with senior internal and external stakeholders, we provide analysis, insight and solutions that help to keep people, assets and sites safe across the Sky family. The excitement is in the challenge; from strategy development to incident response, we work across the business to support, challenge and upskill the teams that help keep all our people What you'll do: Help shape and lead elements of a best-in-class operational resilience function. Provide clear strategic / tactical level subject matter expertise to meet the wider strategic objectives of the team and the wider Group Resilience function. Own the performance of the Operational Resilience delivery at Sky, maintaining industry leading performance on key metrics such as (but not limited to) incidents; continuity planning; finances and meet agreed SLAs as outlined in resilience strategy. Be a business continuity expert and trusted business partner to senior leaders in the business. Be up to date with and able to implement the most cutting-edge developments in this field. Own and be accountable for maintaining a strong, robust and well-designed, Group-wide control environment, working with Market resilience leads to ensure compliance. Test and improve resilience capabilities through the design and delivery of exercises, stress-tests, reverse stress-tests etc. Liaise with Market resilience leads, ensuring good working relationships, clear and firm governance, support, guidance and collaboration on resilience across the Group. Maintain up to date metrics on Group-wide resilience capability and be able to present in detail up to Executive level at any time. Liaise with a wide network of Stakeholders, ensuring that they are provided with relevant, timely and accurate information which informs and directs business decisions. Manage the delivery of resilience projects, ensuring high standards and efficient project management in all deliverables. Work with key Group stakeholders like commercial and technology teams to ensure full tie-in of resilience principles and ways-of-working. Support senior leadership in the live response to major incidents or crises. Be the first point of contact for both internal and external audit assignments covering crisis, continuity and emergency response. Collaborate with other teams within Group Resilience to contribute towards continuous improvement across the function. Be able to deputise for the Head of Op Resilience when appropriate. What you'll bring: You have an excellent understanding of how resilience enables an organisation and are able to demonstrate the value it adds. Strong leadership qualities and the ability to communicate at the strategic through to the operational levels of the business. Strong problem solver, able to analyse and understand issues, problems or challenges and develop solutions to them. Has the proven ability to think outside of the box, challenge industry norms and adapt quickly to evolving requirements. Proven ability to innovate in the design of processes and solutions to deliver specific outcomes across all areas of operational resilience. Strong stakeholder management, relationship building, influencing, facilitating and presenting skills at every level of business. Solutions focused - measures their output on whether issues, problems or challenges are resolved as a criteria for success. Works iteratively, at a high tempo, delivering quickly and frequently to produce high quality documents and outputs which require little to no rework. Calm under pressure and can execute clear command and control measures in stressful situations. CBCI Qualification Team overview: 'Operational Resilience' is Sky's ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident management, crisis management and emergency response. The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. This role includes a rotational On-Call responsibility. You will be on call for one week on a rotational basis, ensuring timely response to incidents and helping to facilitate efficient resolution of issues outside of regular business hours when required. Your office base: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Pinnacle Recruitment Ltd
Major Main Contractor - Senior Project Manager
Pinnacle Recruitment Ltd City, London
Major Main Contractor - Senior Project Manager An amazing opportunity has arisen to join one of the most well-regarded Main Contractors in the U.K. Typical project size £5 - £30 Million with works in the High End Residential, Educational, Health, and Commercial with certain projects being well in excess of that. Key Skills: Experience of leading/developing a team Knowledge of budgets and costing, including project forecasting and control Knowledge of contract documentation Excellent Project/programme Management skills Ability to resource projects Ability to prioritise and effectively plan Commercial Commercial Responsibilities: Understands the requirements of the project and ensures that all contract administration/procedures are undertaken. Input into risk/opportunity register. Include exceptional risks/opportunities into project Business Plan and initiate actions to mitigate risks/opportunities. Control and manage site/project budgets including profit and loss plus budget constraints. Develop, control, and ensure delivery against the project budgets including profit, preliminaries, procurements, etc. Design Design Responsibilities: Interpret and analyse design information, recommend alternative design solutions, and ensure inaccuracies and missing information are addressed. Ensure measures are established for the timely delivery of design information. People People Responsibilities: Understands and develops the agreed strategy conceived in the bid phase for project delivery. Actively participates and takes ownership in developing customer and project solutions during the tender stage and represents the company at all stages of the process. Supply Chain Management Supply Chain Responsibilities: Contribute to the supply chain selection process and provide regular feedback and manage supply chain performance. Agree requirements for time, cost, and quality aspects of trade contractor packages. Customers Customer Responsibilities: Identify and manage the relationships with customers, project teams, tenants, and community representatives. Delivery Delivery Responsibilities: Develop and implement detailed programmes and schedules which allow accurate monitoring and reporting of progress, and implement actions to achieve targeted performance. Identify the quality expectations and embrace these in the Quality Plan. Implement measures to ensure compliance with the customer requirements and project business plan. Develop and implement site establishment and ensure the efficient and effective management of site logistics. Implement all statutory regulatory and company requirements for managing Health and Safety. Ensure compliance with H & S plan. Implement all statutory, regulatory, and company requirements for environmental and waste management. Ensure compliance with project Environmental and Waste Management Plans. Secure and manage the appropriate resources to deliver the project/scheme effectively and efficiently in a professional manner to ensure successful delivery within project constraints. Identify, communicate to the team the requirements, and put measures in place to ensure the successful handover of the project. Including support to customer/end-user throughout the handover process. Establish a communications plan including information management procedures for the project and agree accountabilities for team members. Manage and discharge all regulatory requirements with regard to planning and building regulations approvals. This role is based at 3 Park Court, Pyrford Road, West Byfleet, Surrey, KT14 6SD.
Dec 16, 2025
Full time
Major Main Contractor - Senior Project Manager An amazing opportunity has arisen to join one of the most well-regarded Main Contractors in the U.K. Typical project size £5 - £30 Million with works in the High End Residential, Educational, Health, and Commercial with certain projects being well in excess of that. Key Skills: Experience of leading/developing a team Knowledge of budgets and costing, including project forecasting and control Knowledge of contract documentation Excellent Project/programme Management skills Ability to resource projects Ability to prioritise and effectively plan Commercial Commercial Responsibilities: Understands the requirements of the project and ensures that all contract administration/procedures are undertaken. Input into risk/opportunity register. Include exceptional risks/opportunities into project Business Plan and initiate actions to mitigate risks/opportunities. Control and manage site/project budgets including profit and loss plus budget constraints. Develop, control, and ensure delivery against the project budgets including profit, preliminaries, procurements, etc. Design Design Responsibilities: Interpret and analyse design information, recommend alternative design solutions, and ensure inaccuracies and missing information are addressed. Ensure measures are established for the timely delivery of design information. People People Responsibilities: Understands and develops the agreed strategy conceived in the bid phase for project delivery. Actively participates and takes ownership in developing customer and project solutions during the tender stage and represents the company at all stages of the process. Supply Chain Management Supply Chain Responsibilities: Contribute to the supply chain selection process and provide regular feedback and manage supply chain performance. Agree requirements for time, cost, and quality aspects of trade contractor packages. Customers Customer Responsibilities: Identify and manage the relationships with customers, project teams, tenants, and community representatives. Delivery Delivery Responsibilities: Develop and implement detailed programmes and schedules which allow accurate monitoring and reporting of progress, and implement actions to achieve targeted performance. Identify the quality expectations and embrace these in the Quality Plan. Implement measures to ensure compliance with the customer requirements and project business plan. Develop and implement site establishment and ensure the efficient and effective management of site logistics. Implement all statutory regulatory and company requirements for managing Health and Safety. Ensure compliance with H & S plan. Implement all statutory, regulatory, and company requirements for environmental and waste management. Ensure compliance with project Environmental and Waste Management Plans. Secure and manage the appropriate resources to deliver the project/scheme effectively and efficiently in a professional manner to ensure successful delivery within project constraints. Identify, communicate to the team the requirements, and put measures in place to ensure the successful handover of the project. Including support to customer/end-user throughout the handover process. Establish a communications plan including information management procedures for the project and agree accountabilities for team members. Manage and discharge all regulatory requirements with regard to planning and building regulations approvals. This role is based at 3 Park Court, Pyrford Road, West Byfleet, Surrey, KT14 6SD.
Senior Account Manager
Inspired Thinking Group Croydon, London
You're customer-focused, proactive, self motivated and used to working in a fast paced environment across multiple projects with varying deadlines. Your key skills lie in customer service, project management, attention to detail and an understanding of the print production process when you're working with your clients. You thrive in a fully client facing environment and understand the nuances between integrating yourself into a client's marketing team and being an Account Manager delivering the best to your client. Key Responsibilities Efficiently manage data, artwork, and print briefs using our cutting edge technology. Validating information supplied by the client to ensure accuracy of briefing. Lead and attend both client and internal project meetings. Oversee client and supplier critical paths, ensuring smooth project execution. Manage our print and artwork solutions, RFQs, CPA's and supplier and studio liaison. Stay on top of Work In Progress (WIP) management, ensuring timely project progression. Handle invoicing and month end tasks efficiently. Addressing client needs / concerns as quickly and effectively as possible, to develop and maintain strong relationships. Provide support on content and production work within the team. Conduct site visits for quality control of POS deliveries. Attend press passes/QC sessions at print partners as required. Stock Management. Be first port of call to wider team for production support. Provide cover for AD during annual leave. First and foremost, you should be service driven. Our people go above and beyond to put customer service at the heart of everything. You won't be micro managed here. It is essential that you can prioritise workload effectively, managing multiple projects in a fast paced environment. Able to build strong relationships with clients, colleagues and suppliers. Demonstrated experience in print manufacturing / managing print projects. Remain calm and confident when handling challenging situations. Able to think of innovative solutions for your client. A true team player with a positive and collaborative approach. Methodical and extremely organised - great attention to detail. Proficient in Excel - this is a busy account, using multiple systems to increase efficiency and working with large spreadsheets, being able to keep on top of multiple projects comes second nature to you. You hold a full driving licence. Work's a treat! On top of a competitive salary, you can expect a whole load of perks: 25 days' holiday + bank holidays- we understand the importance of you getting some down time. Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing. Pension Scheme - helping you save towards your retirement home in the sun! Corporate Medical Cash Plan - claim back the cost of your medical treatments. Smart Working Options - spend up to 40% of your working week from home. So many savings- through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out. Employee Assistance Programme- our people are at the heart of everything we do, so if you're happy, we're happy. Cycle to Work Scheme - save on the cost of biking to work. Monthly Employee Awards - Employee of the Month programme with £250 bonus Raising money for charity including a paid Volunteer Day - we're all about giving back and having lots of fun in the process! Referral scheme- know the perfect person to join the team? You could bag £1,000 for a putting a good word in. Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions. Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life. We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together. ITG have a number of community groups available to employees and exist to offer a safe space for like minded colleagues, with shared interests to connect, socialise and check in with each other. What next? If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
Dec 16, 2025
Full time
You're customer-focused, proactive, self motivated and used to working in a fast paced environment across multiple projects with varying deadlines. Your key skills lie in customer service, project management, attention to detail and an understanding of the print production process when you're working with your clients. You thrive in a fully client facing environment and understand the nuances between integrating yourself into a client's marketing team and being an Account Manager delivering the best to your client. Key Responsibilities Efficiently manage data, artwork, and print briefs using our cutting edge technology. Validating information supplied by the client to ensure accuracy of briefing. Lead and attend both client and internal project meetings. Oversee client and supplier critical paths, ensuring smooth project execution. Manage our print and artwork solutions, RFQs, CPA's and supplier and studio liaison. Stay on top of Work In Progress (WIP) management, ensuring timely project progression. Handle invoicing and month end tasks efficiently. Addressing client needs / concerns as quickly and effectively as possible, to develop and maintain strong relationships. Provide support on content and production work within the team. Conduct site visits for quality control of POS deliveries. Attend press passes/QC sessions at print partners as required. Stock Management. Be first port of call to wider team for production support. Provide cover for AD during annual leave. First and foremost, you should be service driven. Our people go above and beyond to put customer service at the heart of everything. You won't be micro managed here. It is essential that you can prioritise workload effectively, managing multiple projects in a fast paced environment. Able to build strong relationships with clients, colleagues and suppliers. Demonstrated experience in print manufacturing / managing print projects. Remain calm and confident when handling challenging situations. Able to think of innovative solutions for your client. A true team player with a positive and collaborative approach. Methodical and extremely organised - great attention to detail. Proficient in Excel - this is a busy account, using multiple systems to increase efficiency and working with large spreadsheets, being able to keep on top of multiple projects comes second nature to you. You hold a full driving licence. Work's a treat! On top of a competitive salary, you can expect a whole load of perks: 25 days' holiday + bank holidays- we understand the importance of you getting some down time. Annual Wellbeing Day - enjoy an additional day on us to look after your physical and mental wellbeing. Pension Scheme - helping you save towards your retirement home in the sun! Corporate Medical Cash Plan - claim back the cost of your medical treatments. Smart Working Options - spend up to 40% of your working week from home. So many savings- through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out. Employee Assistance Programme- our people are at the heart of everything we do, so if you're happy, we're happy. Cycle to Work Scheme - save on the cost of biking to work. Monthly Employee Awards - Employee of the Month programme with £250 bonus Raising money for charity including a paid Volunteer Day - we're all about giving back and having lots of fun in the process! Referral scheme- know the perfect person to join the team? You could bag £1,000 for a putting a good word in. Wellbeing Programme - giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions. Enhanced Family Friendly Leave - support for you and your family to help you navigate through the craziness of family life. We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we're always stronger together. ITG have a number of community groups available to employees and exist to offer a safe space for like minded colleagues, with shared interests to connect, socialise and check in with each other. What next? If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
Seagate Technology
Equipment Engineering Manager
Seagate Technology Londonderry, County Londonderry
About our group: Reporting to the Snr. Director Equipment, this post will have responsibility for the management and development of a team of Equipment engineers with the objective of maximizing equipment availability and enabling site deliverables. The successful candidate will have a technical engineering background and be an effective leader, with the ability to motivate, mentor and develop their team members in a result focused environment. About the role - you will: Lead a team of Equipment Engineers. Ensure strategic professional development of the engineering team to embrace, harness and deliver new technologies eg AI. Develop strong bonds with the equipment sustaining group through regular engagement and alignment with the overall group needs. Lead, motivate and inspire. Create a positive work environment by application of the foundations of managing people (Plan, Staff, Communicate, Lead and Evaluate) in a manner that fosters the Seagate culture. Promote and drive the building of cross-departmental relationships within the Springtown facility and the wider wafer family. Ensure tool readiness in support of wafer (PMR/HAMR/SOLAS) volume through safe timely installations, continuous improvement activities and focused cost of ownership management. Be a technical leader and source of knowledge. Manage a significant budget based on business needs and conditions. About you: Team player. Excellent communication skills. Ability to adapt to aggressive change/Flexible. Ability to work from concept to reality on new technologies that could advance the group objectives. Demonstrated ability and commitment to continuous improvement. Logical problem solver. Excellent time management skills. Methodical & attention to detail work practices. Ability to complete tasks to deadline regardless of obstacles. Ability to deal with difficult situations. Results focused. Self Motivated. Calm under pressure. Your experience includes: Applicants must have at least 8+ years in a High Volume manufacturing environment with a minimum technical content of 5 years and be Business Excellence trained. A working knowledge of the tool data layer and the associated applications and an understanding of AI and/or automation would be advantageous. Please demonstrate on your Cover Letter or CV how you meet the criteria above in order to proceed in the recruitment process. (in section "Your Experience should include") You may be required to move shift if you are appointed to this role. Completed applications should be submitted no later than midnight on 4th January 2026. Location: Derry/Londonderry, Northern Ireland Our Springtown site in Derry/Londonderry is one of the largest manufacturers in the area and we're proud that Seagate is a flexible and inclusive place to work. We have more than 1,400 employees spanning research and development, manufacturing, and other functions. Here at work, you can grab breakfast, lunch, dinner and snacks at our subsidized on site cafe. Looking for an active break from your workday? We've got you covered. Take a group or individual exercise class during lunch or after work at our on site gym. Network with your colleagues through the Young Professionals Network, Women's Leadership Group, the Carers Café (for caregivers of individuals with disabilities), Volunteer in the community with our support! Join our creative network, which includes a choir, foreign language classes and even a cookery class! Join our Employee Resource Groups (ERG), a voluntary, employee led community built on a shared diversity identity and/or an appreciation of that identity, open to ALL current employees at Seagate! See list below of many of our Company Benefits: Health - Private Healthcare, for employees and dependents, Company sick pay and medical leave, Occupational healthcare service, Employee assistance programmes, Group income protection and On site gym/ exercise classes / personal trainer. Work Life Balance - Annual leave, Flexible working hours, Part time working, Enhanced maternity pay, Enhanced paternity pay, Bereavement leave. Finance - Pension - employer contributory scheme, Life assurance, Employee stock purchase plan, Competitive base pay, Company bonus scheme, Reward and recognition, Employee savings scheme, Perks at work discount programmes, Pay for civil / jury duty. Career - Degree / non degree assistance Externally accredited training and development opportunities, Service awards, LinkedIn learning, Learning & development programmes. Location: Springtown, United Kingdom Travel: None About Us With more than four decades of storage innovation, Seagate empowers humanity to thrive in the data age and helps people and businesses navigate the ever expanding data landscape. We craft precision engineered, cutting edge solutions that help the world store and manage exponential data growth. Seagate is powered by our talented and passionate workforce of 29,000 employees across the globe who embody our core values: integrity, innovation, and inclusion. Striving towards excellence every single day, we show up with these values for our customers, business partners, shareholders, and communities alike. Join us and get inspired to make a difference in the datasphere! Seagate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, physical or mental disability, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, religion, military and veteran status, or other status protected by applicable law. We will consider for employment qualified applicants with arrest and conviction records. Seagate will provide reasonable accommodation with the application process upon request as required to comply with applicable laws. If you need assistance or accommodation due to a disability, you may contact us at . All Seagate jobs will remain open for a minimum of seven days. For information on how Seagate collects and uses your personal information during the application process, please review the Applicant Privacy Statement.
Dec 16, 2025
Full time
About our group: Reporting to the Snr. Director Equipment, this post will have responsibility for the management and development of a team of Equipment engineers with the objective of maximizing equipment availability and enabling site deliverables. The successful candidate will have a technical engineering background and be an effective leader, with the ability to motivate, mentor and develop their team members in a result focused environment. About the role - you will: Lead a team of Equipment Engineers. Ensure strategic professional development of the engineering team to embrace, harness and deliver new technologies eg AI. Develop strong bonds with the equipment sustaining group through regular engagement and alignment with the overall group needs. Lead, motivate and inspire. Create a positive work environment by application of the foundations of managing people (Plan, Staff, Communicate, Lead and Evaluate) in a manner that fosters the Seagate culture. Promote and drive the building of cross-departmental relationships within the Springtown facility and the wider wafer family. Ensure tool readiness in support of wafer (PMR/HAMR/SOLAS) volume through safe timely installations, continuous improvement activities and focused cost of ownership management. Be a technical leader and source of knowledge. Manage a significant budget based on business needs and conditions. About you: Team player. Excellent communication skills. Ability to adapt to aggressive change/Flexible. Ability to work from concept to reality on new technologies that could advance the group objectives. Demonstrated ability and commitment to continuous improvement. Logical problem solver. Excellent time management skills. Methodical & attention to detail work practices. Ability to complete tasks to deadline regardless of obstacles. Ability to deal with difficult situations. Results focused. Self Motivated. Calm under pressure. Your experience includes: Applicants must have at least 8+ years in a High Volume manufacturing environment with a minimum technical content of 5 years and be Business Excellence trained. A working knowledge of the tool data layer and the associated applications and an understanding of AI and/or automation would be advantageous. Please demonstrate on your Cover Letter or CV how you meet the criteria above in order to proceed in the recruitment process. (in section "Your Experience should include") You may be required to move shift if you are appointed to this role. Completed applications should be submitted no later than midnight on 4th January 2026. Location: Derry/Londonderry, Northern Ireland Our Springtown site in Derry/Londonderry is one of the largest manufacturers in the area and we're proud that Seagate is a flexible and inclusive place to work. We have more than 1,400 employees spanning research and development, manufacturing, and other functions. Here at work, you can grab breakfast, lunch, dinner and snacks at our subsidized on site cafe. Looking for an active break from your workday? We've got you covered. Take a group or individual exercise class during lunch or after work at our on site gym. Network with your colleagues through the Young Professionals Network, Women's Leadership Group, the Carers Café (for caregivers of individuals with disabilities), Volunteer in the community with our support! Join our creative network, which includes a choir, foreign language classes and even a cookery class! Join our Employee Resource Groups (ERG), a voluntary, employee led community built on a shared diversity identity and/or an appreciation of that identity, open to ALL current employees at Seagate! See list below of many of our Company Benefits: Health - Private Healthcare, for employees and dependents, Company sick pay and medical leave, Occupational healthcare service, Employee assistance programmes, Group income protection and On site gym/ exercise classes / personal trainer. Work Life Balance - Annual leave, Flexible working hours, Part time working, Enhanced maternity pay, Enhanced paternity pay, Bereavement leave. Finance - Pension - employer contributory scheme, Life assurance, Employee stock purchase plan, Competitive base pay, Company bonus scheme, Reward and recognition, Employee savings scheme, Perks at work discount programmes, Pay for civil / jury duty. Career - Degree / non degree assistance Externally accredited training and development opportunities, Service awards, LinkedIn learning, Learning & development programmes. Location: Springtown, United Kingdom Travel: None About Us With more than four decades of storage innovation, Seagate empowers humanity to thrive in the data age and helps people and businesses navigate the ever expanding data landscape. We craft precision engineered, cutting edge solutions that help the world store and manage exponential data growth. Seagate is powered by our talented and passionate workforce of 29,000 employees across the globe who embody our core values: integrity, innovation, and inclusion. Striving towards excellence every single day, we show up with these values for our customers, business partners, shareholders, and communities alike. Join us and get inspired to make a difference in the datasphere! Seagate is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, physical or mental disability, genetic information, marital status, sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, sexual orientation, religion, military and veteran status, or other status protected by applicable law. We will consider for employment qualified applicants with arrest and conviction records. Seagate will provide reasonable accommodation with the application process upon request as required to comply with applicable laws. If you need assistance or accommodation due to a disability, you may contact us at . All Seagate jobs will remain open for a minimum of seven days. For information on how Seagate collects and uses your personal information during the application process, please review the Applicant Privacy Statement.
Senior Design Protection and Control Engineer
M Group
About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Energy, were enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. We design, build and commission substations at voltages up to and including 400kV. Our teams construct and maintain transmission lines and substations, ensuring the efficient and reliable delivery of electricity. Ready to lead the charge in high-voltage design? Were looking for a seasoned engineer to shape protection and control systems for major UK infrastructure projects. Youll work closely with design leads and multidisciplinary teams to deliver smart, efficient solutions. What Youll Be Doing Own the full P&C design process from concept to construction-ready. Collaborate with HV plant, cables, civils, and project managers to streamline delivery. Build strong relationships with clients and internal teams. Plan resources and mentor junior engineers. Ensure designs meet quality standards and client expectations. Create and review tender specs, AC/DC schematics, and protection diagrams. Approve detailed drawings and third-party designs. Specify relays, CTs, VTs, and other key equipment. Run protection grading studies and generate relay settings. Support commissioning plans and attend panel meetings. What Youll Bring Degree in Electrical Engineering (or similar). 8+ years in electrical design, with 4+ years on UK transmission projects (NGET, SSEN). Deep knowledge of HV substations (132kV400kV) and UK standards. Hands-on experience with protection relays, CT/VT sizing, and AC/DC drawings. Skilled in ETAP, DIgSILENT, and familiar with IEC 61850, DNP3, Modbus. Strong leadership, safety mindset, and attention to detail. Able to juggle multiple projects and thrive in a team environment. Want to work on impactful projects and grow your expertise in a fast-moving sector? If so, wed love to hear from you! Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work Salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Company van/vehicle and fuel card for business use Private health care and health care cash plan Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet. Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. About The Company . JBRP1_UKTJ
Dec 16, 2025
Full time
About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Energy, were enabling the energy essential to support our lives. We provide an end-to-end service, delivering solutions in electricity transmission, distribution, renewable energy, EV, metering and home decarbonisation. We design, build and commission substations at voltages up to and including 400kV. Our teams construct and maintain transmission lines and substations, ensuring the efficient and reliable delivery of electricity. Ready to lead the charge in high-voltage design? Were looking for a seasoned engineer to shape protection and control systems for major UK infrastructure projects. Youll work closely with design leads and multidisciplinary teams to deliver smart, efficient solutions. What Youll Be Doing Own the full P&C design process from concept to construction-ready. Collaborate with HV plant, cables, civils, and project managers to streamline delivery. Build strong relationships with clients and internal teams. Plan resources and mentor junior engineers. Ensure designs meet quality standards and client expectations. Create and review tender specs, AC/DC schematics, and protection diagrams. Approve detailed drawings and third-party designs. Specify relays, CTs, VTs, and other key equipment. Run protection grading studies and generate relay settings. Support commissioning plans and attend panel meetings. What Youll Bring Degree in Electrical Engineering (or similar). 8+ years in electrical design, with 4+ years on UK transmission projects (NGET, SSEN). Deep knowledge of HV substations (132kV400kV) and UK standards. Hands-on experience with protection relays, CT/VT sizing, and AC/DC drawings. Skilled in ETAP, DIgSILENT, and familiar with IEC 61850, DNP3, Modbus. Strong leadership, safety mindset, and attention to detail. Able to juggle multiple projects and thrive in a team environment. Want to work on impactful projects and grow your expertise in a fast-moving sector? If so, wed love to hear from you! Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Matched or contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work Salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company car and fuel card with a range of EV and hybrid vehicles to choose from My Car Choice our salary sacrifice EV/ Hybrid car scheme Company van/vehicle and fuel card for business use Private health care and health care cash plan Discretionary bonus scheme 25 days annual leave plus bank holidays Recommend a friend get rewarded for introducing people to us! About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet. Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life. Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. About The Company . JBRP1_UKTJ
Data & Governance Lead
Polo City, London
Overview Department: Managing Agency Employment Type: Permanent Location: London Reporting To: Data Manager Description Joining Polo Works as a Data & Governance Lead offers an exciting opportunity to join the Data Governance function, contribute to data-driven decision-making, support and analysis. As the Data & Governance Lead at Polo Works within the Lloyd's market, you will be taking the lead on Data Governance across the agency, the collection, analysis, and reporting of management information. You will work with a team of professionals, collaborate with stakeholders, and ensure accurate and timely delivery of Data insights to drive operational excellence and strategic planning. Key Responsibilities Provide in-depth analysis of performance and business impacts using appropriate techniques and tools, interpreting the outcomes, and preparing relevant reports and documents to inform business decisions. Provide cover for the Data Manager, deputising and supporting team members, as required Provide support to colleagues across the whole Data Team and assist with enquiries. Take the lead on Data Governance, including Data Quality standards and processes, data lineage and data directory maintenance, data issue logging and resolution, ensuring these activities align with the Data Policy. Manage the Data Quality rules and processes, ensuring we are meeting Lloyd's minimum standards and align with the Data Policy. Develop and produce ad hoc reports as required. Produce and deliver accurate, complete and appropriate management information to the Management team in a timely manner. Develop reports by engaging with the requestor to define appropriate format and content to meet their objectives. Validate, investigate, and troubleshoot issues with management information or associated systems. Identify continuous improvement ideas that have a direct impact upon business performance and customer service. Support delivery of change and improvement initiatives when required. Develop and maintain tools, techniques and procedures relating to analytical and management information activities. Identify and highlight performance/service issues and trends Maintain an awareness of the key regulatory issues and operations performance against the consumer outcomes. Key Relationships Stakeholder Collaboration: Collaborate with internal and external stakeholders, including underwriters, claims managers, finance teams, actuaries and senior management, to understand their Data requirements. Work closely with the IT department and data owners to ensure data availability, accuracy, and integrity for Data reporting purposes. Engage with external stakeholders, such as brokers and regulatory bodies, to address their Data needs and comply with reporting obligations. Skills, Knowledge and Expertise Extensive experience in Data Governance within the Lloyd's Insurance sector Experience in management information, business intelligence, or data analytics roles within the Lloyd's industry. Knowledge of key Lloyd's regulatory returns. Knowledge of Lloyd's insurance operations, underwriting processes, claims management, and key performance indicators (KPIs). Proficiency in data analysis and reporting tools, such as SQL, Tableau, Power BI, or similar platforms. Advanced Excel skills Familiarity with data governance, data management, and regulatory requirements related to Data reporting. Ability to analyse and understand data, shape into insightful Data. Communication and presentation skills to effectively convey Data findings to stakeholders. Attention to detail, ability to work with large datasets, and ensure data accuracy and integrity. Benefits As well as a competitive salary, discretionary annual bonus, and 25 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, life assurance, income protection, private medical insurance, enhanced pension contributions, and occupational maternity and paternity pay. You will also have access to company volunteering days, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.
Dec 16, 2025
Full time
Overview Department: Managing Agency Employment Type: Permanent Location: London Reporting To: Data Manager Description Joining Polo Works as a Data & Governance Lead offers an exciting opportunity to join the Data Governance function, contribute to data-driven decision-making, support and analysis. As the Data & Governance Lead at Polo Works within the Lloyd's market, you will be taking the lead on Data Governance across the agency, the collection, analysis, and reporting of management information. You will work with a team of professionals, collaborate with stakeholders, and ensure accurate and timely delivery of Data insights to drive operational excellence and strategic planning. Key Responsibilities Provide in-depth analysis of performance and business impacts using appropriate techniques and tools, interpreting the outcomes, and preparing relevant reports and documents to inform business decisions. Provide cover for the Data Manager, deputising and supporting team members, as required Provide support to colleagues across the whole Data Team and assist with enquiries. Take the lead on Data Governance, including Data Quality standards and processes, data lineage and data directory maintenance, data issue logging and resolution, ensuring these activities align with the Data Policy. Manage the Data Quality rules and processes, ensuring we are meeting Lloyd's minimum standards and align with the Data Policy. Develop and produce ad hoc reports as required. Produce and deliver accurate, complete and appropriate management information to the Management team in a timely manner. Develop reports by engaging with the requestor to define appropriate format and content to meet their objectives. Validate, investigate, and troubleshoot issues with management information or associated systems. Identify continuous improvement ideas that have a direct impact upon business performance and customer service. Support delivery of change and improvement initiatives when required. Develop and maintain tools, techniques and procedures relating to analytical and management information activities. Identify and highlight performance/service issues and trends Maintain an awareness of the key regulatory issues and operations performance against the consumer outcomes. Key Relationships Stakeholder Collaboration: Collaborate with internal and external stakeholders, including underwriters, claims managers, finance teams, actuaries and senior management, to understand their Data requirements. Work closely with the IT department and data owners to ensure data availability, accuracy, and integrity for Data reporting purposes. Engage with external stakeholders, such as brokers and regulatory bodies, to address their Data needs and comply with reporting obligations. Skills, Knowledge and Expertise Extensive experience in Data Governance within the Lloyd's Insurance sector Experience in management information, business intelligence, or data analytics roles within the Lloyd's industry. Knowledge of key Lloyd's regulatory returns. Knowledge of Lloyd's insurance operations, underwriting processes, claims management, and key performance indicators (KPIs). Proficiency in data analysis and reporting tools, such as SQL, Tableau, Power BI, or similar platforms. Advanced Excel skills Familiarity with data governance, data management, and regulatory requirements related to Data reporting. Ability to analyse and understand data, shape into insightful Data. Communication and presentation skills to effectively convey Data findings to stakeholders. Attention to detail, ability to work with large datasets, and ensure data accuracy and integrity. Benefits As well as a competitive salary, discretionary annual bonus, and 25 days of annual leave (with the option to buy more), you will also get an excellent benefits package, including flexible, hybrid working, life assurance, income protection, private medical insurance, enhanced pension contributions, and occupational maternity and paternity pay. You will also have access to company volunteering days, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.
Multi-Skilled Technician
Kingston Barnes Engineering
Multi Skilled Technician Bristol £40,000-£42,000 Monday-Friday Are you an experienced Multi Skilled Technician with a facilities management background? Do you have experience working with a job management app? Then get in touch, Kingston Barnes are recruiting for a Multi Skilled Technician on behalf of our client. You will be working at one of their clients sites in the heart of Bristol, a state-of-the-art facility. Our client is a leading global workplace and real-estate solutions provider delivering best-in-class FM services. Youll join a high-performing team known for technical excellence, innovation, and exceptional customer experience. The Role We are seeking a fully qualifiedMultiskilled Technicianto deliver reactive and planned maintenance across building engineering services. Supporting the Technical Supervisor and Workplace Experience Manager, youll ensure the site operates safely, efficiently, and to the highest standards. This is a dual mechanical & electrical role requiringBSth Editioncompetency with mechanical/plumbing skills. This role requires you to be customer facing, a great communicator and the ability to use a mobile based app to review, start, and close off PPMs. Key Responsibilities Deliver planned and reactive maintenance across electrical, mechanical, plumbing and building fabric disciplines. Ensure compliance with H&S, environmental, quality and COSHH requirements; complete all necessary risk assessments. Fault find, diagnose and repair using technical drawings and manufacturer manuals. Complete electrical works including maintenance, testing and installation. Support small works projects and assist with snagging and handovers. Undertake the role of Authorised Person (AP) for Control of Works. Maintain accurate records, logbooks, and IFM system updates. Liaise with the Helpdesk to ensure timely responses to PPM and reactive tasks. Monitor subcontractor performance and ensure high standards of service delivery. Conduct daily building walks to ensure compliance, safety and presentation standards. Maintain stock levels and ensure test equipment is calibrated. Support junior/less experienced team members including apprentices. About you Prior experience in facilities maintenance within a commercial environment. Apprentice-trained engineer or equivalent. BSth Edition (essential). Strong understanding of Health & Safety legislation. Excellent communication, customer service and attention to detail. Ability to prioritise, multitask and work effectively in a high-pressure environment. Confident in handling conflict, crisis situations and building stakeholder relationships. A proactive mindset with a passion for continuous improvement. Team-focused, reliable, discreet, and committed to delivering outstanding service. If this role is of interest, please apply or reach out to Josh Hoyle on or apply online for a confidential chat. JBRP1_UKTJ
Dec 16, 2025
Full time
Multi Skilled Technician Bristol £40,000-£42,000 Monday-Friday Are you an experienced Multi Skilled Technician with a facilities management background? Do you have experience working with a job management app? Then get in touch, Kingston Barnes are recruiting for a Multi Skilled Technician on behalf of our client. You will be working at one of their clients sites in the heart of Bristol, a state-of-the-art facility. Our client is a leading global workplace and real-estate solutions provider delivering best-in-class FM services. Youll join a high-performing team known for technical excellence, innovation, and exceptional customer experience. The Role We are seeking a fully qualifiedMultiskilled Technicianto deliver reactive and planned maintenance across building engineering services. Supporting the Technical Supervisor and Workplace Experience Manager, youll ensure the site operates safely, efficiently, and to the highest standards. This is a dual mechanical & electrical role requiringBSth Editioncompetency with mechanical/plumbing skills. This role requires you to be customer facing, a great communicator and the ability to use a mobile based app to review, start, and close off PPMs. Key Responsibilities Deliver planned and reactive maintenance across electrical, mechanical, plumbing and building fabric disciplines. Ensure compliance with H&S, environmental, quality and COSHH requirements; complete all necessary risk assessments. Fault find, diagnose and repair using technical drawings and manufacturer manuals. Complete electrical works including maintenance, testing and installation. Support small works projects and assist with snagging and handovers. Undertake the role of Authorised Person (AP) for Control of Works. Maintain accurate records, logbooks, and IFM system updates. Liaise with the Helpdesk to ensure timely responses to PPM and reactive tasks. Monitor subcontractor performance and ensure high standards of service delivery. Conduct daily building walks to ensure compliance, safety and presentation standards. Maintain stock levels and ensure test equipment is calibrated. Support junior/less experienced team members including apprentices. About you Prior experience in facilities maintenance within a commercial environment. Apprentice-trained engineer or equivalent. BSth Edition (essential). Strong understanding of Health & Safety legislation. Excellent communication, customer service and attention to detail. Ability to prioritise, multitask and work effectively in a high-pressure environment. Confident in handling conflict, crisis situations and building stakeholder relationships. A proactive mindset with a passion for continuous improvement. Team-focused, reliable, discreet, and committed to delivering outstanding service. If this role is of interest, please apply or reach out to Josh Hoyle on or apply online for a confidential chat. JBRP1_UKTJ
Avon and Somerset Police
IT Service Support Team Manager
Avon and Somerset Police Portishead, Somerset
Are you passionate about delivering exceptional IT services and leading a high-performing team? Do you thrive in a dynamic environment where continuous improvement and customer satisfaction are at the heart of everything you do? If so, we want to hear from you! About the Role As a full time IT Service Support Team Manager , you will play a pivotal role in ensuring outstanding service delivery across the IT Directorate and Avon and Somerset Police. You ll lead a dedicated team, manage service operations, and drive improvements that enhance efficiency and customer experience. This is a fantastic opportunity to influence service standards, manage critical ITIL processes, and work collaboratively with internal teams and external suppliers to deliver reliable, high-quality IT services. What You ll Be Doing Leading and motivating a team to deliver exceptional IT Service Management support. Managing service operations including incident, major incident, change, and problem management . Driving continuous service improvement and eliminating inefficiencies across the IT Directorate. Maintaining strong relationships with stakeholders and suppliers, ensuring service levels are met or exceeded. Overseeing reporting, risk management, and service measures to proactively prioritise and improve IT services. Supporting strategic objectives and contributing to the overall vision of the organisation. What We re Looking For Significant experience in a mature IT environment and ITIL-based service delivery. Strong leadership skills with experience managing teams and chairing meetings. Excellent communication skills persuasive, clear, and confident across all levels. Proven ability to manage multiple priorities, deliver under pressure, and drive continuous improvement. Highly organised, resilient, and adaptable with a collaborative approach. Why Join Us? Be part of a forward-thinking IT Directorate committed to innovation and service excellence. Work in a supportive environment that values professional growth and development. Opportunity to make a real impact on IT service delivery for a critical public service organisation. Ready to take the next step in your IT leadership career? Apply today and help us shape the future of IT services for Avon and Somerset Police. Additional Information: In addition to the application form, we also require a copy of your current CV. If you are are unable to upload your CV to your application, please email a copy to: To be eligible to apply for this role you must have a 5 year checkable history in the UK ideally this means that you would have been resident in the UK for the last 5 years. About us Diversity is a strength and individuality is an asset. We recognise the benefit different life experience and perspectives can bring. We are on a journey to become the most inclusive police force in the country. Find out more about our benefits and culture Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered. Blended Working/ Hybrid Working Avon and Somerset Police encourage flexible working where operationally possible. This role has been identified as a blended role. The successful candidate for this role will have the opportunity to work from home whilst also at a secondary work location, which will be a police premises. The successful applicant will have the option to discuss working arrangements with their line manager. All applicants must reside within the UK.
Dec 16, 2025
Full time
Are you passionate about delivering exceptional IT services and leading a high-performing team? Do you thrive in a dynamic environment where continuous improvement and customer satisfaction are at the heart of everything you do? If so, we want to hear from you! About the Role As a full time IT Service Support Team Manager , you will play a pivotal role in ensuring outstanding service delivery across the IT Directorate and Avon and Somerset Police. You ll lead a dedicated team, manage service operations, and drive improvements that enhance efficiency and customer experience. This is a fantastic opportunity to influence service standards, manage critical ITIL processes, and work collaboratively with internal teams and external suppliers to deliver reliable, high-quality IT services. What You ll Be Doing Leading and motivating a team to deliver exceptional IT Service Management support. Managing service operations including incident, major incident, change, and problem management . Driving continuous service improvement and eliminating inefficiencies across the IT Directorate. Maintaining strong relationships with stakeholders and suppliers, ensuring service levels are met or exceeded. Overseeing reporting, risk management, and service measures to proactively prioritise and improve IT services. Supporting strategic objectives and contributing to the overall vision of the organisation. What We re Looking For Significant experience in a mature IT environment and ITIL-based service delivery. Strong leadership skills with experience managing teams and chairing meetings. Excellent communication skills persuasive, clear, and confident across all levels. Proven ability to manage multiple priorities, deliver under pressure, and drive continuous improvement. Highly organised, resilient, and adaptable with a collaborative approach. Why Join Us? Be part of a forward-thinking IT Directorate committed to innovation and service excellence. Work in a supportive environment that values professional growth and development. Opportunity to make a real impact on IT service delivery for a critical public service organisation. Ready to take the next step in your IT leadership career? Apply today and help us shape the future of IT services for Avon and Somerset Police. Additional Information: In addition to the application form, we also require a copy of your current CV. If you are are unable to upload your CV to your application, please email a copy to: To be eligible to apply for this role you must have a 5 year checkable history in the UK ideally this means that you would have been resident in the UK for the last 5 years. About us Diversity is a strength and individuality is an asset. We recognise the benefit different life experience and perspectives can bring. We are on a journey to become the most inclusive police force in the country. Find out more about our benefits and culture Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered. Blended Working/ Hybrid Working Avon and Somerset Police encourage flexible working where operationally possible. This role has been identified as a blended role. The successful candidate for this role will have the opportunity to work from home whilst also at a secondary work location, which will be a police premises. The successful applicant will have the option to discuss working arrangements with their line manager. All applicants must reside within the UK.

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