LII Transformation, Director

Country: United Kingdom of Great Britain and Northern Ireland

Creation Date: 27-Nov-2025

Employment Type: Permanent

Employment Type: Full time

Ref #:

Description & Requirements

Job Title: LII Transformation, Director

Division: LII Operations

Department: Transformation and Change

Location: London

Type: Permanent

About the Role:

As part of the LII Transformation function, the Transformation Director is responsible for shaping and delivering a multi initiative transformation agenda, whilst growing and maintaining a high performing culture underpinned by wellbeing, collaboration and accountability. A senior leader across the wider organisation, fostering cross functional collaboration and ensuring transformation is delivered in a sustainable and meaningful way. Through a partnership-based approach, the Transformation Director influences strategy, enables business growth and shapes Liberty's culture of trust, empowerment and performance.

This role ensures that Transformation is delivered with purpose, impact and long-term benefits, building organisational capability, resilience and innovation whilst shaping the transformation culture across the wider Liberty Mutual organization in collaboration with the Head, Transformation & Change.

Reporting line

Reports to the Head, Transformation & Change. Leads Transformation Senior Leads/Transformation Leads/Analysts/Specialists and external partner resources.

The individual will have direct responsibility or leading individuals with the following responsibilities:

Strategic Leadership and Vision

• Lead the design and delivery of the LII Transformation initiatives, ensuring alignment to Liberty Mutual's purpose, values, and strategic priorities.
• Foster a partnership-led approach, working collaboratively with Business Leaders, Group Functions, and partners across the organisaiton to co-create and embed meaningful transformation.
• Act as a visible leader shaping the global transformation initiatives and promoting best practice across LII.
• Balance delivery and change excellence with cultural and behavioural change, ensuring transformation outcomes are sustainable and deliver long term value for the business, its clients, employees and the regulators

Governance, Portfolio Management, and Outcomes

• Oversee and lead the strategic transformation initiatives, ensuring clear prioritisation, strong governance, and measurable business outcomes.
• Drive proactive management of risks, dependencies, and benefits to ensure successful delivery and long term adoption.
• Embed an outcomes based mindset across programmes, ensuring benefits are realised and sustained beyond implementation.
• Manage budgets within delivery outcomes, including annual budgeting, forecasting, and actual management.
• Provide stakeholders with transparency and visibility of financial investments, changes, and budget variances.
• Co own strategic planning and investment prioritisation with executives, setting quarterly/annual OKRs aligned to appetite and capacity.
• Enable ongoing prioritisation of delivery through portfolio management based on organisational resourcing and financial capacity.
• Set enterprise delivery standards and cadence (PI/quarterly planning, release governance); ensure integrated planning across Business Architecture, Product/Business Agility, Opex, Technology, Data and GRS Operations.

Change Management and Organisational Readiness

• Champion best in class change management practices across LII, embedding frameworks such as Prosci to build consistency and maturity.
• Ensure organisational readiness for transformation through effective planning, impact assessments, and stakeholder engagement.
• Promote a culture of continuous improvement and learning supporting the development of change capability at all levels.
• Work with senior leaders to role model new ways of working and create an environment for change to thrive sustainably.

People Leadership and Culture

• Lead and inspire a high performing team of individuals, fostering collaboration, curiosity, and accountability.
• Champion a people first culture that values wellbeing, inclusion, and psychological safety as enablers of performance.
• Mentor, coach and develop Transformation talent across LII and the wider organisation, ensuring future capability and leadership pipelines are built.
• Act as a culture carrier for Liberty's values, modelling authenticity, empathy, and resilience through change.

Engagement and Communications

• Shape and communicate the transformation narrative that connects business outcomes with Liberty's values, purpose and strategy.
• Build strong stakeholder partnerships across all levels of the organisation, influencing and engaging senior executives to drive alignment and momentum.
• Ensure communication approaches are transparent, timely, and inclusive helping the organisation understand, adapt to, and embrace change.

Capability, Sustainability, and Continuous Improvement

• Embed sustainability into transformation delivery ensuring outcomes are enduring, scalable, and key capability is retained within the team.
• Create mechanisms for continuous feedback, reflection, and improvement across all transformation initiatives.
• Leverage insights, data, and external best practice to continually evolve the maturity of the Transformation & Change function.
• Contribute to Liberty Mutual's global transformation leadership community, sharing learnings and influencing enterprise transformation strategy,
• Ensure delivery plans and decisions consider sustainability goals, ethical standards, and long term business impact.

Ecosystem and Strategic Partnerships

• Foster a thriving transformation ecosystem that integrates internal teams, external vendors and strategic partners.
• Define partner strategy and mix; hold partners to measurable value and knowledge transfer; manage relationships to reduce long term dependency.
• Build strong relationships across regional markets, business lines and technology partners to accelerate shared value creation.
• Promote a culture of openness, collaboration and innovation across Liberty Mutual.
• Represent LII Transformation & Change in enterprise level forums and external partner discussions.
• the portfolio level stakeholder coalition (executive sponsors, regional leaders, Product/Tech, Risk/Regulatory) with clear decision rights and escalation paths.

Skills and Experience

• Enterprise transformation leadership in insurance/financial services with a proven track record delivering multi initiative portfolios across regions.
• Experience of Change management application at scale (Prosci),
• Advanced Programme, Portfolio management and scaled agile experience
• Demonstrable benefits realisation and value governance expertise
• Experience in building and leading onshore/offshore teams and partner ecosystems; Vendor Extensive experience in acting as an initiative/programme/delivery manager
• Experience of working with delivery teams aligned to agile ways of working and creation of business value through business and technical change initiatives
• Strong problem solver with ability to work with a team to maximise progress, potential and overall effectiveness.
• Proven track record in the delivery of Insurance related initiatives
• Strong communication, presentation and leadership skills
• Ability to influence the direction and thinking of senior stakeholders
• Strong teamwork, co ordination, organization and planning skills

About Liberty Specialty Markets (LSM)

Liberty Specialty is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world class insurance and reinsurance services to brokers and insurers in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing collaboration together to share our unique perspectives helps us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work life balance and working flexibly.

For more information, please follow the links below: