Supervisor (Solicitor / CILEX Lawyer) - Vehicle Hire and Damage Department: CSG - Casualty (EL/PL / Complex Injury / Disease / Fraud / Motor Injury / Vehicle Hire and Damage) Employment Type: Permanent Location: Newport Description DAC Beachcroft is looking to appoint a Supervisor to join our Credit Hire Team in Newport. Our Credit Hire team works with over 40 insurance companies and self insured corporates. The team deals with all aspects of defendant credit hire dispute resolution, providing an end to end solution. The team also provides pre emptive advice on these issues whilst also assisting clients formulate their own strategies. The team deals with credit hire claims from small track to multi track including fraudulent credit hire claims. Our team will also deal with liability, indemnity and associated losses including personal injury, credit repair and diminution. The team has a progressive approach and a market leading reputation for not simply tackling the claims themselves from a litigation perspective, but also for tracking and analysing behaviours and trends with a view to providing insurers with bespoke strategies and changing market behaviours. Why join our credit hire team? Given the size of the team and number of clients we work with there is a real opportunity for growth and development. Progression can either be by technical development, building client relationships and/or progression to supervisor or managerial role. We also actively encourage and support professional funding for further qualification such as Cilex or to qualify as a solicitor. Our team are very busy and work hard, but we offer genuine flexibility from when and where you work to allow you to meet your personal and work commitments. What you will do? Direct Supervision and Management of a small team of handlers who will have responsibility for volume litigated credit hire cases. Through effective supervision and support of fee earners, to be accountable & responsible for the following: Technical supervision of claims All interim and performance reviews, including probation reviews Absence management Cascading and communicating information from senior management. Motivating and engaging the team, as well as overseeing their well being Coach their team and provide support to develop their team members and proceed through the career framework Monitoring team financial performance and ensuring that targets are hit Ensuring files are run pro actively and effectively to conclusion by the relevant fee earner, with appropriate deadlines met Ensuring that fee earners carry out work effectively to meet the needs of the clients and the commercial requirements of the firm Ensuring any emerging risk or compliance issues that are raised by fee earners within a case are addressed and managed in conjunction with the Team Partner in the first instance Effective allocation of work amongst the team to meet the skills and technical knowledge of the individual whilst ensuring work is carried out profitably for the firm and client Raising and dealing with any complaint or any escalated risk or compliance issues appropriately In addition the successful candidate will be responsible for the following: Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience. Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days). Handle a small caseload of mixed value pre litigated & litigated credit hire claims. Maintain an awareness of the firm's strategies and plans. Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications. You will be required to handle confidential information in line with the firm's data security protocols. Who you are Qualified Solicitor or CILEX Lawyer with previous supervision experience, ideally in a Credit Hire motor environment however other supervision experience will be considered. Have demonstrable experience of handling a caseload which includes; credit hire, personal injury or similar case types. A high level of personal compliance with client SLAs, protocols and KPIs Good people management skills including the ability to motivate, coach and mentor team members at all levels IT skills - Be IT literate with a good working knowledge of Excel and Word. Prioritisation & Organisation skills - A strong ability to organise their own time, identify priority tasks and know when to ask for help. Analytical skills - The ability to critically look at factual evidence, identify what is not right/out of the ordinary. Commercial sense - The ability to know the principle or law but also know when is it worth pursuing it. Interpersonal skills - The ability to get on with a team, speak to a customer on the phone and meet a client. Resilience - The ability to stand their ground in a telephone negotiation and to receive feedback. Aptitude to learn - The ability to retain knowledge and put into play new skills. Good oral and written communication skills. What's in it for you? High levels of flexibility and a great work life balance - A well rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits) Opportunities for growth and progression including professional funding In person and remote social events Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
Dec 10, 2025
Full time
Supervisor (Solicitor / CILEX Lawyer) - Vehicle Hire and Damage Department: CSG - Casualty (EL/PL / Complex Injury / Disease / Fraud / Motor Injury / Vehicle Hire and Damage) Employment Type: Permanent Location: Newport Description DAC Beachcroft is looking to appoint a Supervisor to join our Credit Hire Team in Newport. Our Credit Hire team works with over 40 insurance companies and self insured corporates. The team deals with all aspects of defendant credit hire dispute resolution, providing an end to end solution. The team also provides pre emptive advice on these issues whilst also assisting clients formulate their own strategies. The team deals with credit hire claims from small track to multi track including fraudulent credit hire claims. Our team will also deal with liability, indemnity and associated losses including personal injury, credit repair and diminution. The team has a progressive approach and a market leading reputation for not simply tackling the claims themselves from a litigation perspective, but also for tracking and analysing behaviours and trends with a view to providing insurers with bespoke strategies and changing market behaviours. Why join our credit hire team? Given the size of the team and number of clients we work with there is a real opportunity for growth and development. Progression can either be by technical development, building client relationships and/or progression to supervisor or managerial role. We also actively encourage and support professional funding for further qualification such as Cilex or to qualify as a solicitor. Our team are very busy and work hard, but we offer genuine flexibility from when and where you work to allow you to meet your personal and work commitments. What you will do? Direct Supervision and Management of a small team of handlers who will have responsibility for volume litigated credit hire cases. Through effective supervision and support of fee earners, to be accountable & responsible for the following: Technical supervision of claims All interim and performance reviews, including probation reviews Absence management Cascading and communicating information from senior management. Motivating and engaging the team, as well as overseeing their well being Coach their team and provide support to develop their team members and proceed through the career framework Monitoring team financial performance and ensuring that targets are hit Ensuring files are run pro actively and effectively to conclusion by the relevant fee earner, with appropriate deadlines met Ensuring that fee earners carry out work effectively to meet the needs of the clients and the commercial requirements of the firm Ensuring any emerging risk or compliance issues that are raised by fee earners within a case are addressed and managed in conjunction with the Team Partner in the first instance Effective allocation of work amongst the team to meet the skills and technical knowledge of the individual whilst ensuring work is carried out profitably for the firm and client Raising and dealing with any complaint or any escalated risk or compliance issues appropriately In addition the successful candidate will be responsible for the following: Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience. Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days). Handle a small caseload of mixed value pre litigated & litigated credit hire claims. Maintain an awareness of the firm's strategies and plans. Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications. You will be required to handle confidential information in line with the firm's data security protocols. Who you are Qualified Solicitor or CILEX Lawyer with previous supervision experience, ideally in a Credit Hire motor environment however other supervision experience will be considered. Have demonstrable experience of handling a caseload which includes; credit hire, personal injury or similar case types. A high level of personal compliance with client SLAs, protocols and KPIs Good people management skills including the ability to motivate, coach and mentor team members at all levels IT skills - Be IT literate with a good working knowledge of Excel and Word. Prioritisation & Organisation skills - A strong ability to organise their own time, identify priority tasks and know when to ask for help. Analytical skills - The ability to critically look at factual evidence, identify what is not right/out of the ordinary. Commercial sense - The ability to know the principle or law but also know when is it worth pursuing it. Interpersonal skills - The ability to get on with a team, speak to a customer on the phone and meet a client. Resilience - The ability to stand their ground in a telephone negotiation and to receive feedback. Aptitude to learn - The ability to retain knowledge and put into play new skills. Good oral and written communication skills. What's in it for you? High levels of flexibility and a great work life balance - A well rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits) Opportunities for growth and progression including professional funding In person and remote social events Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
LossAdjuster MarleyRiskConsultantsLtdareproudtobethedifferenceinlatentdefectinsurance, providingcomprehensiveservicestoensuretheverybestresultsforallstakeholders. Establishedin2013,wehaveofficesinShrewsbury,LondonandCheltenhamandare goingthroughaperiodofgrowthtomeettheneedsofourexpandingclientbase. WeareseekinganexperiencedLossAdjustertoinvestigateaportfolioofLatentDefect Claimsonbothadelegatedandretainedauthoritybasis.Thepositionwouldalsosuitan experiencedBuildingSurveyorskilledinresidentialbuildingsclaims/defectdiagnosis/buildingpathology.Youwillbehomebasedandareexpectedtotraveltositesthroughout theUK. JobLocation: Hybrid working covering London JobType: Full-time(Mon-Fri). KeyActivities: Undertake loss adjusting services on an allocated portfolio of Latent Defect Insurance Claims, ensuring that all tasks are completed efficiently and effectively. Attend site visits / on-site meetings to investigate causation and cover. Review reports and gather information as required to fully investigate each claim. Liaise with other industry professionals, such as Surveyors, Engineers, Solicitors and Insurers to discuss claims, agree investigation strategies, advising on liability and costs and making appropriate recommendations with regards to policy liability and claims handing strategy. Manage your diary to ensure optimum use of time and resources, meeting all agreed deadlines. Update Claims Management Portal System to ensure all loss adjusting records are accurate and complete, and all data securely stored following appropriate guidelines. Periodically attend team meetings at Shrewsbury head office. Perform other tasks as reasonably required by Senior Management. Participate in any internal or external training as required, including high level CII/CILA qualifications. The company will cover the cost of all training fees but reserves the right to claim back some or all the costs should you leave the company within a certain timeframe (as stipulated in your contract of employment). Manage inbound and outbound calls, emails and letters with insurers, policyholders, fellow professionals and industry specialists. Liaise with policyholders and experts to ensure accurate and timely settlement of claims. Identify and assist in pursuing recoveries and liaise with legal advisors. Ensure customers are treated fairly in line with policy terms and conditions, abiding by all relevant legal requirements, industry guidelines and company standards. On occasion, opportunities may arise to join other Loss Adjusters and/or Claims Handler on site visits across the UK. Actively participate in team discussions to highlight issues and promote group learning. Perform other tasks as reasonably required by Senior Management. Skills and Experience required: Experience in managing construction claims, including simple and complex claims. Ideally you will have experience of latent defects insurance for new builds, conversions and self builds. We will also consider candidates with a background in residential building surveying, building pathology, defect diagnosis, subsidence claims, general insurance buildings work or other related fields. Experience of IT systems including MS Word, Excel, Outlook and Teams. Experience of Claims Management Portal Systems, specific training on company systems will be given as required. Strong verbal and written communication skills. Strong understanding of building regulations, construction law, insurance law and their practical applications in the industry. Able to quickly build positive and effective relationships with internal and external stakeholders. Well organised with excellent time management skills. Excellent attention to detail and high levels of accuracy. Confident working independently under instruction. ACII/ ACILA / MRICS / MCIOB / MCABE qualified. Chartered qualifications desirable; however, candidates holding lower level grades with the above bodies will also be considered. Bachelors degree (preferred) Qualifications and/or experience in either Building surveying or Building Control roles would be advantageous. Valid UK driving licence and willingness to travel as required. This may involve occasional overnight stays, depending on site location. Benefits: Enhancedcompanypension. Individualperformancebonus. Carallowance. Reimbursementofwork-relatedexpenses. Companymobilephone. Cycletoworkscheme. Techscheme. Lifeinsurance(followingsuccessfulcompletionofprobationaryperiod). Privatemedicalinsurance(followingsuccessfulcompletionofprobationaryperiod). Flexibleworking. EVchargingpoints(whereavailable). Employeeassistanceprogramme. Freegymmembership. JBRP1_UKTJ
Dec 08, 2025
Full time
LossAdjuster MarleyRiskConsultantsLtdareproudtobethedifferenceinlatentdefectinsurance, providingcomprehensiveservicestoensuretheverybestresultsforallstakeholders. Establishedin2013,wehaveofficesinShrewsbury,LondonandCheltenhamandare goingthroughaperiodofgrowthtomeettheneedsofourexpandingclientbase. WeareseekinganexperiencedLossAdjustertoinvestigateaportfolioofLatentDefect Claimsonbothadelegatedandretainedauthoritybasis.Thepositionwouldalsosuitan experiencedBuildingSurveyorskilledinresidentialbuildingsclaims/defectdiagnosis/buildingpathology.Youwillbehomebasedandareexpectedtotraveltositesthroughout theUK. JobLocation: Hybrid working covering London JobType: Full-time(Mon-Fri). KeyActivities: Undertake loss adjusting services on an allocated portfolio of Latent Defect Insurance Claims, ensuring that all tasks are completed efficiently and effectively. Attend site visits / on-site meetings to investigate causation and cover. Review reports and gather information as required to fully investigate each claim. Liaise with other industry professionals, such as Surveyors, Engineers, Solicitors and Insurers to discuss claims, agree investigation strategies, advising on liability and costs and making appropriate recommendations with regards to policy liability and claims handing strategy. Manage your diary to ensure optimum use of time and resources, meeting all agreed deadlines. Update Claims Management Portal System to ensure all loss adjusting records are accurate and complete, and all data securely stored following appropriate guidelines. Periodically attend team meetings at Shrewsbury head office. Perform other tasks as reasonably required by Senior Management. Participate in any internal or external training as required, including high level CII/CILA qualifications. The company will cover the cost of all training fees but reserves the right to claim back some or all the costs should you leave the company within a certain timeframe (as stipulated in your contract of employment). Manage inbound and outbound calls, emails and letters with insurers, policyholders, fellow professionals and industry specialists. Liaise with policyholders and experts to ensure accurate and timely settlement of claims. Identify and assist in pursuing recoveries and liaise with legal advisors. Ensure customers are treated fairly in line with policy terms and conditions, abiding by all relevant legal requirements, industry guidelines and company standards. On occasion, opportunities may arise to join other Loss Adjusters and/or Claims Handler on site visits across the UK. Actively participate in team discussions to highlight issues and promote group learning. Perform other tasks as reasonably required by Senior Management. Skills and Experience required: Experience in managing construction claims, including simple and complex claims. Ideally you will have experience of latent defects insurance for new builds, conversions and self builds. We will also consider candidates with a background in residential building surveying, building pathology, defect diagnosis, subsidence claims, general insurance buildings work or other related fields. Experience of IT systems including MS Word, Excel, Outlook and Teams. Experience of Claims Management Portal Systems, specific training on company systems will be given as required. Strong verbal and written communication skills. Strong understanding of building regulations, construction law, insurance law and their practical applications in the industry. Able to quickly build positive and effective relationships with internal and external stakeholders. Well organised with excellent time management skills. Excellent attention to detail and high levels of accuracy. Confident working independently under instruction. ACII/ ACILA / MRICS / MCIOB / MCABE qualified. Chartered qualifications desirable; however, candidates holding lower level grades with the above bodies will also be considered. Bachelors degree (preferred) Qualifications and/or experience in either Building surveying or Building Control roles would be advantageous. Valid UK driving licence and willingness to travel as required. This may involve occasional overnight stays, depending on site location. Benefits: Enhancedcompanypension. Individualperformancebonus. Carallowance. Reimbursementofwork-relatedexpenses. Companymobilephone. Cycletoworkscheme. Techscheme. Lifeinsurance(followingsuccessfulcompletionofprobationaryperiod). Privatemedicalinsurance(followingsuccessfulcompletionofprobationaryperiod). Flexibleworking. EVchargingpoints(whereavailable). Employeeassistanceprogramme. Freegymmembership. JBRP1_UKTJ
Overview About Us IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast. Our group thrives on four core values: Empowerment, Collaboration, Drive, and Inclusivity. We're all about encouraging initiative and valuing each member's contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals, and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish. The Role IQUW's Professional Lines Division underwrites directors' and officers' liability insurance for public companies and various coverages for private and public financial institutions, including professional indemnity, D&O, and crime. These are classes of business which IQUW seeks to lead policies at primary and low excess attachments. The Senior Claims Handler will be responsible for the day-to-day management of the claims assigned, both on a lead and follow basis. The Senior Claims Handler will also be expected to provide some claims support to the Specialty Division, which includes Cyber, Crisis Management, Political Risk, Political Violence, Terrorism and War. IQUW expects the candidate to provide a high standard of service within a designated authority and in accordance with internal guidelines, market practices and relevant legal requirements. The ideal candidate will already have deep demonstrable experience and technical competence within the Lloyd's and/or London Market, handling direct or reinsurance claims. Such experience should include claims-file management skills together with excellent working knowledge of market systems and processes. IQUW's Claims Team further emphasises outstanding levels of customer service, both to internal and external stakeholders. Key Responsibilities Adjust, assess and manage assigned claims within a defined authority, including the identifying and triaging of claims' potential severity. Ensure coverage is accurately reviewed and that reserving is correctly set and maintained throughout a claim's life cycle. Ensure that claims are always handled proactively, with an organised approach to diary management, in accordance with IQUW's Claims Management Guidelines, Lloyd's standards and all regulatory and statutory requirements. Define file strategies and negotiate settlements in accordance with policy terms and conditions. Manage large and/or complex claims with attention to escalating correctly and referring appropriately where support or guidance is needed or required. Report on large losses expediently, both internally and to defined external stakeholders, including auditors and reinsurers. Support and collaborate closely with Professional Lines Underwriters, including attendance at regular team meetings, provision of claims-related information, support with policy wordings and endorsements, and attendance at pre-inception/renewal/claims review meetings, as required. Provide assistance to and collaborate with pricing and reserving actuaries, management information team, outwards reinsurance team, finance, and other internal stakeholders; Travel domestically or internationally, as required; Assist with reviews of vendor panels, claims audits and service-provider audits, and legal and/or claims studies. Support the Head of Claims by contributing to the claims strategies and the underpinning of infrastructure to meet the needs of IQUW, in line with growth plans. Engage in mentoring and coaching of more junior team members, including referral support. Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company's objectives. Essential Qualifications, Skills and Experience Relevant experience in commercial / specialty insurance within the Lloyd's and/or London Market. Experience with or understanding of reinsurance. Extensive track record of managing lawyers, loss adjusters and other significant third-party service providers in relevant markets. Knowledge of key processes within the Lloyd's Market, including the applicable Lloyd's Lead Claims Arrangements and how it might affect IQUW's position and role on a given insurance policy. Experience in large loss management. Awareness of regulatory requirements around claims management in the London insurance/reinsurance market, including delegated authorities. Deep knowledge of the UK and US legal systems, with experience in US and Australian claims handling preferred. Experience in market meetings with insurers/reinsurers and service providers, and confidence in client and broker engagement. Exhibit an established peer network with brokers, other insurers and service providers. Ability to develop and maintain relationships internally and externally. Benefits Competitive Benchmarked Salary:Ensuring fair compensation aligned with industry standards. Generous Holiday Allowance:25 days of holiday each year. Discretionary Bonus Scheme:Rewarding exceptional performance. Employee Assistance Programme:Providing support for personal and professional challenges. Annual Holiday Buy:Option to purchase up to 3 additional days of holiday. Salary Sacrifice Benefits:Tax-efficient ways to access additional benefits. Annual Benefits Reviews:Regular evaluations to ensure the best offerings. Professional Development:Support for your Professional Qualifications, we're committed to your professional growth and will support you every step of the way. For full job description, please see here.
Dec 05, 2025
Full time
Overview About Us IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast. Our group thrives on four core values: Empowerment, Collaboration, Drive, and Inclusivity. We're all about encouraging initiative and valuing each member's contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals, and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish. The Role IQUW's Professional Lines Division underwrites directors' and officers' liability insurance for public companies and various coverages for private and public financial institutions, including professional indemnity, D&O, and crime. These are classes of business which IQUW seeks to lead policies at primary and low excess attachments. The Senior Claims Handler will be responsible for the day-to-day management of the claims assigned, both on a lead and follow basis. The Senior Claims Handler will also be expected to provide some claims support to the Specialty Division, which includes Cyber, Crisis Management, Political Risk, Political Violence, Terrorism and War. IQUW expects the candidate to provide a high standard of service within a designated authority and in accordance with internal guidelines, market practices and relevant legal requirements. The ideal candidate will already have deep demonstrable experience and technical competence within the Lloyd's and/or London Market, handling direct or reinsurance claims. Such experience should include claims-file management skills together with excellent working knowledge of market systems and processes. IQUW's Claims Team further emphasises outstanding levels of customer service, both to internal and external stakeholders. Key Responsibilities Adjust, assess and manage assigned claims within a defined authority, including the identifying and triaging of claims' potential severity. Ensure coverage is accurately reviewed and that reserving is correctly set and maintained throughout a claim's life cycle. Ensure that claims are always handled proactively, with an organised approach to diary management, in accordance with IQUW's Claims Management Guidelines, Lloyd's standards and all regulatory and statutory requirements. Define file strategies and negotiate settlements in accordance with policy terms and conditions. Manage large and/or complex claims with attention to escalating correctly and referring appropriately where support or guidance is needed or required. Report on large losses expediently, both internally and to defined external stakeholders, including auditors and reinsurers. Support and collaborate closely with Professional Lines Underwriters, including attendance at regular team meetings, provision of claims-related information, support with policy wordings and endorsements, and attendance at pre-inception/renewal/claims review meetings, as required. Provide assistance to and collaborate with pricing and reserving actuaries, management information team, outwards reinsurance team, finance, and other internal stakeholders; Travel domestically or internationally, as required; Assist with reviews of vendor panels, claims audits and service-provider audits, and legal and/or claims studies. Support the Head of Claims by contributing to the claims strategies and the underpinning of infrastructure to meet the needs of IQUW, in line with growth plans. Engage in mentoring and coaching of more junior team members, including referral support. Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company's objectives. Essential Qualifications, Skills and Experience Relevant experience in commercial / specialty insurance within the Lloyd's and/or London Market. Experience with or understanding of reinsurance. Extensive track record of managing lawyers, loss adjusters and other significant third-party service providers in relevant markets. Knowledge of key processes within the Lloyd's Market, including the applicable Lloyd's Lead Claims Arrangements and how it might affect IQUW's position and role on a given insurance policy. Experience in large loss management. Awareness of regulatory requirements around claims management in the London insurance/reinsurance market, including delegated authorities. Deep knowledge of the UK and US legal systems, with experience in US and Australian claims handling preferred. Experience in market meetings with insurers/reinsurers and service providers, and confidence in client and broker engagement. Exhibit an established peer network with brokers, other insurers and service providers. Ability to develop and maintain relationships internally and externally. Benefits Competitive Benchmarked Salary:Ensuring fair compensation aligned with industry standards. Generous Holiday Allowance:25 days of holiday each year. Discretionary Bonus Scheme:Rewarding exceptional performance. Employee Assistance Programme:Providing support for personal and professional challenges. Annual Holiday Buy:Option to purchase up to 3 additional days of holiday. Salary Sacrifice Benefits:Tax-efficient ways to access additional benefits. Annual Benefits Reviews:Regular evaluations to ensure the best offerings. Professional Development:Support for your Professional Qualifications, we're committed to your professional growth and will support you every step of the way. For full job description, please see here.
Overview About Us IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast. Our group thrives on four core values: Empowerment, Collaboration, Drive, and Inclusivity. We're all about encouraging initiative and valuing each member's contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals, and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish. The Role IQUW's Professional Lines Division underwrites directors' and officers' liability insurance for public companies and various coverages for private and public financial institutions, including professional indemnity, D&O, and crime. These are classes of business which IQUW seeks to lead policies at primary and low excess attachments. The Senior Claims Handler will be responsible for the day-to-day management of the claims assigned, both on a lead and follow basis. The Senior Claims Handler will also be expected to provide some claims support to the Specialty Division, which includes Cyber, Crisis Management, Political Risk, Political Violence, Terrorism and War. IQUW expects the candidate to provide a high standard of service within a designated authority and in accordance with internal guidelines, market practices and relevant legal requirements. The ideal candidate will already have deep demonstrable experience and technical competence within the Lloyd's and/or London Market, handling direct or reinsurance claims. Such experience should include claims-file management skills together with excellent working knowledge of market systems and processes. IQUW's Claims Team further emphasises outstanding levels of customer service, both to internal and external stakeholders. Key Responsibilities Adjust, assess and manage assigned claims within a defined authority, including the identifying and triaging of claims' potential severity. Ensure coverage is accurately reviewed and that reserving is correctly set and maintained throughout a claim's life cycle. Ensure that claims are always handled proactively, with an organised approach to diary management, in accordance with IQUW's Claims Management Guidelines, Lloyd's standards and all regulatory and statutory requirements. Define file strategies and negotiate settlements in accordance with policy terms and conditions. Manage large and/or complex claims with attention to escalating correctly and referring appropriately where support or guidance is needed or required. Report on large losses expediently, both internally and to defined external stakeholders, including auditors and reinsurers. Support and collaborate closely with Professional Lines Underwriters, including attendance at regular team meetings, provision of claims-related information, support with policy wordings and endorsements, and attendance at pre-inception/renewal/claims review meetings, as required. Provide assistance to and collaborate with pricing and reserving actuaries, management information team, outwards reinsurance team, finance, and other internal stakeholders; Travel domestically or internationally, as required; Assist with reviews of vendor panels, claims audits and service-provider audits, and legal and/or claims studies. Support the Head of Claims by contributing to the claims strategies and the underpinning of infrastructure to meet the needs of IQUW, in line with growth plans. Engage in mentoring and coaching of more junior team members, including referral support. Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company's objectives. Essential Qualifications, Skills and Experience Relevant experience in commercial / specialty insurance within the Lloyd's and/or London Market. Experience with or understanding of reinsurance. Extensive track record of managing lawyers, loss adjusters and other significant third-party service providers in relevant markets. Knowledge of key processes within the Lloyd's Market, including the applicable Lloyd's Lead Claims Arrangements and how it might affect IQUW's position and role on a given insurance policy. Experience in large loss management. Awareness of regulatory requirements around claims management in the London insurance/reinsurance market, including delegated authorities. Deep knowledge of the UK and US legal systems, with experience in US and Australian claims handling preferred. Experience in market meetings with insurers/reinsurers and service providers, and confidence in client and broker engagement. Exhibit an established peer network with brokers, other insurers and service providers. Ability to develop and maintain relationships internally and externally. Benefits Competitive Benchmarked Salary:Ensuring fair compensation aligned with industry standards. Generous Holiday Allowance:25 days of holiday each year. Discretionary Bonus Scheme:Rewarding exceptional performance. Employee Assistance Programme:Providing support for personal and professional challenges. Annual Holiday Buy:Option to purchase up to 3 additional days of holiday. Salary Sacrifice Benefits:Tax-efficient ways to access additional benefits. Annual Benefits Reviews:Regular evaluations to ensure the best offerings. Professional Development:Support for your Professional Qualifications, we're committed to your professional growth and will support you every step of the way. For full job description, please see here.
Dec 05, 2025
Full time
Overview About Us IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast. Our group thrives on four core values: Empowerment, Collaboration, Drive, and Inclusivity. We're all about encouraging initiative and valuing each member's contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals, and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish. The Role IQUW's Professional Lines Division underwrites directors' and officers' liability insurance for public companies and various coverages for private and public financial institutions, including professional indemnity, D&O, and crime. These are classes of business which IQUW seeks to lead policies at primary and low excess attachments. The Senior Claims Handler will be responsible for the day-to-day management of the claims assigned, both on a lead and follow basis. The Senior Claims Handler will also be expected to provide some claims support to the Specialty Division, which includes Cyber, Crisis Management, Political Risk, Political Violence, Terrorism and War. IQUW expects the candidate to provide a high standard of service within a designated authority and in accordance with internal guidelines, market practices and relevant legal requirements. The ideal candidate will already have deep demonstrable experience and technical competence within the Lloyd's and/or London Market, handling direct or reinsurance claims. Such experience should include claims-file management skills together with excellent working knowledge of market systems and processes. IQUW's Claims Team further emphasises outstanding levels of customer service, both to internal and external stakeholders. Key Responsibilities Adjust, assess and manage assigned claims within a defined authority, including the identifying and triaging of claims' potential severity. Ensure coverage is accurately reviewed and that reserving is correctly set and maintained throughout a claim's life cycle. Ensure that claims are always handled proactively, with an organised approach to diary management, in accordance with IQUW's Claims Management Guidelines, Lloyd's standards and all regulatory and statutory requirements. Define file strategies and negotiate settlements in accordance with policy terms and conditions. Manage large and/or complex claims with attention to escalating correctly and referring appropriately where support or guidance is needed or required. Report on large losses expediently, both internally and to defined external stakeholders, including auditors and reinsurers. Support and collaborate closely with Professional Lines Underwriters, including attendance at regular team meetings, provision of claims-related information, support with policy wordings and endorsements, and attendance at pre-inception/renewal/claims review meetings, as required. Provide assistance to and collaborate with pricing and reserving actuaries, management information team, outwards reinsurance team, finance, and other internal stakeholders; Travel domestically or internationally, as required; Assist with reviews of vendor panels, claims audits and service-provider audits, and legal and/or claims studies. Support the Head of Claims by contributing to the claims strategies and the underpinning of infrastructure to meet the needs of IQUW, in line with growth plans. Engage in mentoring and coaching of more junior team members, including referral support. Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company's objectives. Essential Qualifications, Skills and Experience Relevant experience in commercial / specialty insurance within the Lloyd's and/or London Market. Experience with or understanding of reinsurance. Extensive track record of managing lawyers, loss adjusters and other significant third-party service providers in relevant markets. Knowledge of key processes within the Lloyd's Market, including the applicable Lloyd's Lead Claims Arrangements and how it might affect IQUW's position and role on a given insurance policy. Experience in large loss management. Awareness of regulatory requirements around claims management in the London insurance/reinsurance market, including delegated authorities. Deep knowledge of the UK and US legal systems, with experience in US and Australian claims handling preferred. Experience in market meetings with insurers/reinsurers and service providers, and confidence in client and broker engagement. Exhibit an established peer network with brokers, other insurers and service providers. Ability to develop and maintain relationships internally and externally. Benefits Competitive Benchmarked Salary:Ensuring fair compensation aligned with industry standards. Generous Holiday Allowance:25 days of holiday each year. Discretionary Bonus Scheme:Rewarding exceptional performance. Employee Assistance Programme:Providing support for personal and professional challenges. Annual Holiday Buy:Option to purchase up to 3 additional days of holiday. Salary Sacrifice Benefits:Tax-efficient ways to access additional benefits. Annual Benefits Reviews:Regular evaluations to ensure the best offerings. Professional Development:Support for your Professional Qualifications, we're committed to your professional growth and will support you every step of the way. For full job description, please see here.