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You can find out more about this in ourSenior Manager - Client Service Management page is loaded Senior Manager - Client Service Managementlocations: Chelmsfordtime type: Full timeposted on: Posted Todayjob requisition id: JR-The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.For our business, for clients, and for youRole Purpose:Central to our Organization, SRM's are the link between the operations teams and the Sponsors, working with differentpeople in the organisation to ensure that Sponsors are satisfied with all our services.You will have to develop a deep understanding of the Sponsor's strategy, goals and future demands, being responsiblefor maintaining existing Sponsor book and ensuring that the revenues of the Sponsor's portfolio grow, both in volumeand in profitability.You will achieve this by ensuring a high standard of service delivery and identifying growth opportunities. This functionprovides a focus point, both internally and externally, for the services of the firm to a certain number of its Sponsors. Thisposition is directly responsible for the Sponsor satisfaction for those relationships and is also responsible for the timelyand accurate delivery of information. This position is acting as the first escalation point for any service queries of therelevant Sponsors.The role is based in London/Chelmsford and you will work closely with the internal business areas in all locations.Experience in the operations of investment management would be useful. To co-ordinate all activities and retention of our Sponsors. Manage relationships through a 'net' perspective ensuring profitable growth opportunities. Wide ranging engagement with colleagues in all FundRock locations. Key Role Deliverables: Work with the business areas to develop tailored solutions to ensure operational activity can be as efficient as possible without compromising service quality while maintaining a low risk profile. Continuously broaden our connectivity across the Sponsor base to ensure we are viewed as a partner integral to their business model. Constantly explore and develop FundRock upsell/cross sell opportunities. Obtain detailed understanding of 's business model/products/strategy/operational requirements/Key Challenges/Competitors. Ensure that adequate legal agreements are in place to cover services and risks. Act as a first escalation point for issues for any service query for their Sponsor relationships and their related third parties, ensure prompt follow-up escalation where required. Ensure a high quality, efficient and timely professional service and that at least monthly Service Review Calls /Meetings are held with each Sponsor relationship and their relevant administrator where required. Manage SLA breaches, conflict, communications to the Sponsor ensuring matters are resolved rapidly Onboarding - work alongside onboarding / sales to establish new client setup Project manage new initiatives or client remediation plans / changes being rolled out Ensure Sponsor happiness ratings are accurate and match the views of the Sponsor Assist in the resolution of complex matters adding value to our Sponsors Build and maintain account plans for each Sponsor relationship assigned to you. Facilitate review meetings. Work closely with Operations / Compliance / Risk and other day to day functions to deliver the contracted range of services within agreed service levels. Create a RAG status for each Sponsor and produce /enforce remedial action plans for any relationships at risk. Build and maintain trusting and valuable relationships across the firm to maximise efficient deliveries and resolution of issues. Ensure a timely preparation of operational and review packs liaising with internal departments where required. Act as the first point of contact for the Sponsor. Ensure the circulation of all action points arising from review meetings and the follow up in a timely manner. Develop-improve dashboards where necessary in order to improve efficiency and coordination, monitoring and assuring client satisfaction. Hands on engagement in issue resolution as part of the escalation process beyond the day to day. Responsible for communicating relationship issues to Senior Management teams across FundRock and leading our response to the. Provides feedback on product functionality and future trends to business heads. Issue MI and KPI information in a timely manner. Issue various daily, weekly and monthly reporting in a timely manner. Experience: The following skills & experience are relevant to the roleEntry Level Ideally has previous experience or knowledge of a UK ACD Knowledge of UK UCITS market and Regulations Knowledge of UK Fund Accounting, Transfer Agency, Depositary and Custody desirable. Knowledge of broader financial markets and products Previous experience of within CSM, RM or Sponsor Service preferred Able to build and develop strong relationships (internal/external)Experienced Level Ability to tailor services and to grow relationships with different cultural backgrounds Ability to prepare and deliver fund industry related presentations Networking skills Ability to follow / agree project plans and to deliver projects on time Proven track record in respect of Organic / New business growth Other Significant Role Requirements: Listed below are any further key factors which have a bearing on being able to perform the role effectively Excellent communicator Excellent Sponsor Management and presentations skills Experience in writing Account plans / Remedial Action plans and Project plans Sponsor Take-on and Transitions are delivered to plan, within budget and to timetable. Scope of Role: Ability to independently manage Sponsor relationships / Sponsor projects. Technical Knowledge: Proven technical knowledge of UK UCITS, NURS and Investment Trusts People Management Able to work with different operational areas, industry groups and cultures Collaborating with internal teams to address Sponsor's needs. Sponsor / Market facing roleDisclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. About Apex Group We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by

Cricket Operations and Player Support Manager Salary £ 30,522 - 33,650 per annum, depending on experience Scotland Vacancy listed 11/12/2025 Details Cricket Scotland have an exciting opportunity for a Cricket Operations and Player Support Manager, to join our team. As the national governing body for cricket in Scotland, we deliver the game from grassroots to international level and our national teams compete on the global stage. We are looking for an organised and proactive individual to provide high-quality operational and player support across our High Performance and Pathway programmes, ensuring that players and coaches are set up for success during domestic and international activity. Who are we? Cricket Scotland is the national governing body for the sport of cricket in Scotland. We are responsible for organising and developing the game at every level - from grassroots participation to elite international competition. Our primary goal is to promote and enhance the growth of cricket in Scotland, both in terms of player development and the overall popularity of the sport. Our four year strategy, Uniting People and Communities through Cricket (), is underpinned by our values and sets out a clear vision for the future of the game. Cricket has a long history in Scotland, with records dating back to the 18th century, and Scotland became an Associate Member of the International Cricket Council (ICC) in 1994. The Scotland men's and women's national teams regularly compete in international tournaments, achieving notable successes with memorable victories against higher ranked teams and strong performances in global competitions. These achievements have raised the profile of cricket in Scotland and inspired more young people to take up the sport. Success at senior level has been matched by the men's and women's U19 teams, who have consistently qualified for ICC World Cups. Alongside international success, Cricket Scotland is committed to developing cricket at grassroots level. We support and organise leagues, tournaments and coaching programmes across the country to grow participation, identify talent, and provide the training and resources needed for players to progress in the game. This is a key role at a pivotal time for Cricket Scotland. With qualification for the 2026 ICC Women's T20 World Cup, the 2027 ICC Men's Cricket World Cup and the 2028 ICC Men's T20 World Cup central to our strategy to deliver sustainable success on the pitch, high quality operational delivery and player support are essential to enabling performance on the international stage. The postholder will play a vital part in ensuring that players and coaches are supported through well planned logistics, clear communication and a consistently professional environment across all domestic and international activity. This is an exciting time for Cricket Scotland to move forward as an organisation to deliver our vision to unite people and communities through cricket. Looking ahead, Scotland will co host the ICC Men's T20 World Cup in 2030 alongside England and Ireland. Role Overview The Cricket Operations and Player Support Manager plays a central role in coordinating the High Performance and Pathway programmes and ensuring that Scotland's international and pathway players receive a professional, consistent and high quality operational service. The post holder will anticipate logistical needs and create an environment where players can fully focus on preparation and performance. As a key point of contact for players and coaches, the postholder ensures operational excellence across fixtures, tours, events and daily programme delivery, recognising players as primary customers within the performance system. Success Measures Success in this role will be demonstrated through: Reliable, organised and anticipatory operational delivery across all performance and pathway activity. Positive player and coach feedback regarding clarity, communication and quality of support. Well planned, well executed tours and events with minimal operational disruption. Smooth onboarding and effective support mechanisms for players entering the performance environment. Strong working relationships with internal staff, external partners and event stakeholders (including ICC). Clear, accurate and timely budget monitoring, reporting and documentation. Consistency of operational standards across Performance and Pathway programmes. Demonstrating Cricket Scotland's values in all aspects of communication, planning and service delivery. Main Duties and Responsibilities Performance Programme and Player Support Working with the Head of Performance, Head of Pathway and coaching teams across the Men's and Women's teams, the postholder will: Coordinate logistics and administration for the men's and women's performance programmes. Provide a responsive, professional operational service to players and coaches, acting as a reliable first point of contact. Manage fixture and tour scheduling, ensuring player preparation, welfare and performance needs are appropriately considered. Oversee travel, accommodation, itineraries and associated communications for all domestic and international activities. Monitor player eligibility and compliance requirements. Administer player kit and equipment, ensuring timely distribution and replenishment. Ensure smooth onboarding for new players, helping them navigate expectations and programme logistics. Senior International Matches, ICC Events and Tours Supporting the Head of Performance and programme leads: Coordinate logistics for home international matches, including planning, venue set up, supplier liaison and operational support. Act as a point of liaison with the ICC for relevant tournament communications and requirements. Organise travel, accommodation, visas, documentation and itineraries for away international matches and tours. Support on ground operational delivery during tours, including problem solving, information flow and player support. Contribute to planning, monitoring and reconciling budgets for tours, events and match operations. National and Regional Youth Pathways Supporting the Pathway Programmes, the post holder will: Coordinate logistics for national youth and regional squads across domestic fixtures, training camps and international competitions. Assist with ICC tournament logistics and overseas tours for youth teams. Support match day operations including officials, scorers, match managers, equipment and catering. Coordinate pathway kit and equipment distribution. Provide operational support to the junior regional programme as required, ensuring consistency of experience for developing players. Administration, Processes and General Duties Provide administrative support for performance processes including selection meetings, player appraisals and contract administration. Maintain accurate records, documentation and operational information. Monitor and report against relevant operational budgets. Build strong working relationships with players, coaches, staff and external partners. Contribute to continuous improvement within the performance operations function. Undertake other operational duties as required to support organisational needs. Person Specification Essential Demonstrable knowledge and understanding of sports administration or high performance operations. Experience in operations, administration and/or event management. Excellent organisational skills with strong attention to detail. Ability to prioritise, work under pressure and meet deadlines. Strong communication skills, both written and verbal. Ability to build effective working relationships with players, coaches and stakeholders. Service oriented approach with the ability to anticipate and respond to player needs. Competence in Microsoft Office and confidence using operational systems or databases. Ability to work both independently and as part of a team. A commitment to Equality, Diversity and Inclusion. Flexible approach to working hours, including evenings and weekends when required. Experience supporting high performance athletes or teams. Experience liaising with governing bodies, event organisers or international federations. Familiarity with the operational requirements of ICC events and international touring environments. Personal attributes Professional, calm and solutions focused. Strong interpersonal skills with an approachable and supportive manner. Highly organised with an ability to anticipate issues before they arise. Positive, motivated and able to inspire confidence in players and staff. Commitment to Cricket Scotland's values and to fostering a professional, inclusive and supportive performance environment. Place of Work This role is based in Scotland, and the successful candidate will be required to live and work here for the duration of the contract. Hours of Work You will work an average of 37.5 hours per week within this role. While standard office hours are Monday to Friday, 9 am-5 pm, the nature of the role requires a high degree of flexibility. Evening and weekend working will be required to support training, competition, and wider performance demands . click apply for full job details

Assistant Vice President, Deferred Compensation Specialist page is loaded Assistant Vice President, Deferred Compensation Specialistlocations: Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 29, 2025 (15 days left to apply)job requisition id: -WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.To provide support to the Director, Head of Global Regulatory Reward & Governance on the deferred reward management. The role involves analysing and presenting compensation data to ensure the local reward framework is competitive, equitable and aligned with business goals, as well as compliant with regulations. NO OF DIRECT REPORTS 0 KEY RESPONSIBILITIES Lead the end-to-end implementation of a new deferred compensation management system for the EMEA region, acting as the primary subject-matter expert throughout the project lifecycle. Work closely with HR Technology, vendors, Risk, Compliance, Finance, Payroll, PRB teams and other relevant stakeholders to define system requirements, test functionality, validate data, and ensure operational readiness Develop and execute system testing plans (UAT, regression, parallel runs) and coordinate issue resolution Ensure successful migration of historical and current deferred compensation data, embedding data quality checks, validation frameworks and controls. Support alignment and integration with global system and management strategy Map current-state processes end-to-end and identify opportunities to streamline, automate, and enhance operational efficiency. Design and document future-state processes that reduce manual touchpoints, mitigate operational risks, and support scalability for global adoption. Create standard operation procedures (SOPs), workflows, and control maps to support consistent execution across the EMEA region and globally where possible. Support transition of day-to-day deferred compensation management to MUFG Global Services (MGS) Establish key process metrics to monitor effectiveness and support continuous improvement. Strengthen internal control frameworks to ensure deferred compensation processes meet audit, regulatory, and internal policy requirements. Partner with Legal, Compliance, and any other relevant stakeholders, to ensure all EMEA regulatory obligations (e.g., remuneration rules, deferral structures, malus/clawback requirements, etc) are fully operationalised. Prepare documentation and evidence for audits, internal reviews, and risk assessments, leading remediation activities where required. Serve as key liaison across HR, Technology, Risk, Finance, and any other relevant stakeholders, ensuring clear communication and alignment on timelines, deliverables, and dependencies. Provide training, guidance, and support to HR Operations, PRB partners, employees, and other stakeholders, on new system functionality and enhanced processes. Support the Head of Global Regulatory Reward & Governance with development and implementation of global deferred compensation strategies and contribute to global projects aiming to harmonise deferred compensation processes, governance frameworks, and technologies across all regions. Identify opportunities for EMEA processes to serve as a blueprint for future global implementation. Support transition activities required to achieve fully consistent global operating model. Provide support in the delivery of the annual compensation review, including liaising with the broader Performance, Reward & Benefits (PRB) team, business heads and the HR Business Partners to deliver a successful year end process. Support the preparation of regulatory disclosures, including the Remuneration Policy Statement (RPS) and Pillar 3 on remuneration items. WORK EXPERIENCE Essential: Knowledge of Reward & Deferred Compensation within financial services Experience of working with and delivering for multiple stakeholders Experience of analysing data and presenting trends and themes to inform HR and business decisions. Experience of working in a multi-national organisation Experience of Reward & Deferred Compensation Operations, including process engineeringPreferred: Operational knowledge of HR management systems preferably Workday SKILLS AND EXPERIENCE Functional / Technical Competencies: Strong analytical skills and good attention to detail Excellent written, verbal and interpersonal communication skills, able to adapt style and tone to suit the audience. Strong skills in Microsoft Office (Excel, Word, Powerpoint) - essential Strong organisational skills with experience in managing multiple deliverables, deadlines and stakeholders Demonstrates an ability to prioritise a challenging workload and act with urgency, delivering to multiple, sometimes tight, deadlines Ability to take the initiative and be proactive Team player and enjoy collaborating within the team Education / Qualifications: Professional Human Resources/business certification or equivalent industry experience desired PERSONAL REQUIREMENTS Strong interest in Performance and Reward with a passion for making a difference Excellent written & oral communication skills, with a keen eye for detail Excellent interpersonal skills, with the ability to build & manage relationships, as well as influence A collaborative approach to working with a range of stakeholders across teams, divisions & locations Results driven, with a strong sense of accountability A proactive, self-motivated, organized approach, able to navigate and simplify complexityThis advert will close 29th December 2025We are open to considering flexible working requests in line with organisational requirements.MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.

# Our Privacy Statement & Cookie Policy Senior Implementation Consultant, Professional Services This position is based in London with hybrid working available. Thomson Reuters are seeking a Senior Implementation Consultant to play a pivotal role in driving the successful adoption and customer engagement for our CoCounsel Legal and CoCounsel for Tax and Trade AI solutions.As a Senior Implementation Consultant , you'll be at the forefront of transforming how legal, tax, and trade professionals leverage AI to drive efficiency and innovation. Working closely with some of our largest clients, you will have the opportunity to shape customer success, influence product evolution, and establish yourself as a trusted advisor in a rapidly evolving technology landscape.You'll lead strategic adoption initiatives, partnering with customers to maximize the value of our advanced AI tools, and ensuring seamless integration into their legal, tax, and trade operations. Acting consultatively, you'll seek to understand our clients' unique goals and will build tailored implementation strategies that suit their specific goals. This is a varied and rewarding position, where you'll help some of the largest global brands navigate a range of challenges in the legal, tax and trade spaces, with our leading professional-grade AI solutions. About the Role As Senior Implementation Consultant at Thomson Reuters , you will: Serve as the primary point of contact for customers throughout the adoption life-cycle of CoCounsel Legal and CoCounsel for Tax and Trade AI products. Develop and execute tailored adoption strategies that align with customer objectives, business processes, and industry best practices. Lead on-boarding and adoption sessions, workshops, and training programs to empower customers and their teams to effectively utilize AI-driven legal and tax workflow solutions. Collaborate with customer stakeholders-including legal, tax, trade, and IT teams-to identify opportunities for process optimization and enhanced productivity using CoCounsel tools. Monitor customer engagement and usage metrics, proactively addressing barriers to adoption and driving continuous improvement. Provide expert guidance on change management, solution configuration, and integration with existing platforms. Gather customer feedback and partner with Product and Engineering teams to inform roadmap decisions and advocate for feature enhancements. Deliver executive-level presentations, adoption reports, and recommendations to demonstrate value and ROI to customers. Stay abreast of developments in legal, tax, and trade technology and share thought leadership with customers and internal teams. About You You're a fit for the role of Senior Implementation Consultant at Thomson Reuters if you have: Proven track record of leading customer adoption initiatives for SaaS, AI, or enterprise software solutions, with an understanding of change management processes, training program development, and user enablement initiatives. Demonstrable experience of change management or driving change in a professional services, consulting, or technology solution delivery environment. An interest in legal and tax workflows, industry regulations, and business process improvement and how technology can solve specific client problems. Exceptional communication, presentation, and stakeholder management skills, with the ability to work both independently and collaboratively in a fast-paced, customer-centric environment. Strong analytical skills and the ability to demystify complex issues and translate insights into actionable strategies with senior decision makers and collaborate with cross-functional teams to drive results. Customer Service - experience working with customers on a range of different projects, delivering excellent customer service Communications/Status Reporting - ability to effectively communicate findings and solutions to customer and prepare status updates for projects and regularly communicate and share knowledge with the customer and the team Monitoring costs of own work in alignment with project plans. You'll be comfortable taking accountability for the quality of your work and delivery within agreed procedures and time-frames, as well as the approaches used to address client initiatives. Please Note: Complete applications must be submitted by Monday 5th January 2026. Early applications are encouraged. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified

A community church in Birmingham is seeking a Head of Operations to oversee daily activities and lead the Operations Department. This role requires strong leadership and effective communication skills, managing various projects, ensuring compliance, and fostering a healthy staff culture. The ideal candidate must be a practising Christian and able to handle a broad range of responsibilities effectively. This is a full-time, permanent position based in Park Central with various benefits including 25 days annual leave.