ASD Lighting is seeking a Head of Product to lead our product management function. This senior role will define product strategy, drive new product development, and manage the lifecycle of our lighting portfolio. Role Purpose You will lead the Head of Product management function for ASD's lighting portfolio across the UK market (and potentially export). You'll define strategy, drive new product development and oversee lifecycle management of existing products (luminaires, drivers, controls, etc.). You'll work cross-functionally (design, engineering, manufacturing, supply chain, sales, marketing) to ensure products are technically excellent, commercially viable, and aligned with market demands, regulatory requirements and the company's growth ambitions. This role bridges the gap between engineering, design, marketing, and sales to ensure lighting products meet customer needs, regulatory requirements, and company profitability goals. Key Responsibilities Develop and own the lighting product roadmap for new and existing ranges: define opportunities, write product briefs, plan launches, phase out end-of-life products. Carry out market research, competitor benchmarking, customer insight (contractors, specifiers, wholesalers, end-users) to shape product positioning, features, pricing and launch strategy. Collaborate with engineering/design/manufacturing/technical teams to translate briefs into product specifications and oversee the development process-from concept through to production, packaging and launch. Coordinate with manufacturing - ensuring in-house production capabilities (injection moulding, SMT, powder-coating) and assembly lines are considered in design/manufacture decisions. Work with sales, specification teams, marketing and technical support to ensure successful launches: develop datasheets, installation/instruction guides, training materials for contractor/wholesaler networks, ensure product benefits are clearly communicated. Monitor post-launch performance: sales, margin, inventory (with supply chain), warranty/guarantee performance, customer feedback, recommend improvements or phase-outs. Stay current with lighting technologies (LED, smart/connected lighting, controls, IoT), UK/EU standards & regulation (e.g., ENEC, IP/IK ratings, energy efficiency), and application sectors (commercial, industrial, street & infrastructure), and align with sustainability goals. Support go-to-market strategy: timing of launches, channel readiness, marketing collateral, training of field/sales staff, feedback loops. Experience & Skills Required Proven product management experience within lighting, luminaire manufacturing, electrical/lighting controls. Technical understanding of lighting systems: luminaires, drivers, LED engines, controls, optical distributions, installation/maintenance considerations. Commercial acumen: comfortable analysing market data, constructing pricing strategy, evaluating profitability, managing product lifecycle. Project management skills: able to manage multiple products/projects in parallel, meet deadlines, coordinate multiple stakeholders. Excellent communication, presentation and interpersonal Experience with smart/connected lighting or lighting controls (wireless, DALI, BMS integration) would be a strong plus, given ASD's commitment to smart lighting solutions. Knowledge of UK/EU lighting standards and certification processes, ENEC, IP/IK rating, TM65/66. Familiarity with manufacturing processes (injection moulding, SMT, powder-coating) would help given ASD's in-house facility. Experience working with supply chains or OEMs Qualifications Bachelor's degree in Engineering, Product Design, Lighting Technology, Business Management or related field (preferred). Typically 5 years plus product management/NPD experience in lighting/manufacturing. Previous experience in a UK lighting manufacturing environment is a significant advantage. Key Working Relationships Board of Directors Manufacturing & Supply Chain Teams Industry bodies/standards organisations as required
Dec 13, 2025
Full time
ASD Lighting is seeking a Head of Product to lead our product management function. This senior role will define product strategy, drive new product development, and manage the lifecycle of our lighting portfolio. Role Purpose You will lead the Head of Product management function for ASD's lighting portfolio across the UK market (and potentially export). You'll define strategy, drive new product development and oversee lifecycle management of existing products (luminaires, drivers, controls, etc.). You'll work cross-functionally (design, engineering, manufacturing, supply chain, sales, marketing) to ensure products are technically excellent, commercially viable, and aligned with market demands, regulatory requirements and the company's growth ambitions. This role bridges the gap between engineering, design, marketing, and sales to ensure lighting products meet customer needs, regulatory requirements, and company profitability goals. Key Responsibilities Develop and own the lighting product roadmap for new and existing ranges: define opportunities, write product briefs, plan launches, phase out end-of-life products. Carry out market research, competitor benchmarking, customer insight (contractors, specifiers, wholesalers, end-users) to shape product positioning, features, pricing and launch strategy. Collaborate with engineering/design/manufacturing/technical teams to translate briefs into product specifications and oversee the development process-from concept through to production, packaging and launch. Coordinate with manufacturing - ensuring in-house production capabilities (injection moulding, SMT, powder-coating) and assembly lines are considered in design/manufacture decisions. Work with sales, specification teams, marketing and technical support to ensure successful launches: develop datasheets, installation/instruction guides, training materials for contractor/wholesaler networks, ensure product benefits are clearly communicated. Monitor post-launch performance: sales, margin, inventory (with supply chain), warranty/guarantee performance, customer feedback, recommend improvements or phase-outs. Stay current with lighting technologies (LED, smart/connected lighting, controls, IoT), UK/EU standards & regulation (e.g., ENEC, IP/IK ratings, energy efficiency), and application sectors (commercial, industrial, street & infrastructure), and align with sustainability goals. Support go-to-market strategy: timing of launches, channel readiness, marketing collateral, training of field/sales staff, feedback loops. Experience & Skills Required Proven product management experience within lighting, luminaire manufacturing, electrical/lighting controls. Technical understanding of lighting systems: luminaires, drivers, LED engines, controls, optical distributions, installation/maintenance considerations. Commercial acumen: comfortable analysing market data, constructing pricing strategy, evaluating profitability, managing product lifecycle. Project management skills: able to manage multiple products/projects in parallel, meet deadlines, coordinate multiple stakeholders. Excellent communication, presentation and interpersonal Experience with smart/connected lighting or lighting controls (wireless, DALI, BMS integration) would be a strong plus, given ASD's commitment to smart lighting solutions. Knowledge of UK/EU lighting standards and certification processes, ENEC, IP/IK rating, TM65/66. Familiarity with manufacturing processes (injection moulding, SMT, powder-coating) would help given ASD's in-house facility. Experience working with supply chains or OEMs Qualifications Bachelor's degree in Engineering, Product Design, Lighting Technology, Business Management or related field (preferred). Typically 5 years plus product management/NPD experience in lighting/manufacturing. Previous experience in a UK lighting manufacturing environment is a significant advantage. Key Working Relationships Board of Directors Manufacturing & Supply Chain Teams Industry bodies/standards organisations as required
Description As the Service Delivery Manager for our partner customer Manchester Airport Group (MAG) you will work in close collaboration with the Service Program Account Manager MAG. Regularly interacting with cross functional business areas and liaising with internal and external stakeholders. This role is pivotal in driving service excellence for MAG and it is essential you are a champion of our corporate values, advocate of change and our continuous improvement ethos. You will have proven experience of delivering results, developing high performing, agile teams and strong background in large volume, 24/7 technical and/or complex service operations. The role will be pivotal in ensuring delivery is aligned with our contractual obligations, regulatory industry standards and compliant with all legislation. You must be willing to hit the ground running, enjoy working in challenging environments, be flexible, proactive, adaptable, solutions focussed and a major team player. Having a true passion for investing in performance and development of our people and be committed to our customers mission always being our mission. Essential Duties and Responsibilities Technical Operational Delivery & Service Performance: responsible for customer asset maintenance, repair, software upgrades across Manchester Airport Group(MAG) sites. Inventory Management: ensure compliance with company inventory management and contractual obligations for critical on-site stock Operational & IT Incident Management; service recovery of assets and support to major IT incidents. Systems Utilisation, Data analysis and reporting. Resource & Maintenance Scheduling, gap analysis and impacts. Workforce Planning & Resource Management: long term planning for resource, service improvements, and operational resilience. Adherence to industry regulations, health & safety, cyber security People & Performance Maintain skills matrix and regular assessment of Engineer competency informing technical product training and soft skills requirements. Cascade business area objectives and identify specific objectives relating to team and MAG operations. Drive employee engagement through regular check ins, mid year and annual reviews to the required timelines and ensure performance records are maintained by both Engineers and Manager. Absence management - ensure relevant HR processes are adhered to for all absence types. Ensure corporate mandatory compliance and health & safety training is completed to required deadlines Assume responsibility for ensuring housekeeping and safety within the MAG designated offices at each site with regular reviews of the site working areas, reporting any issues to both Leidos and MAG HSE. Time Management Service Level Management: own, monitor, and report on all Service Level Agreements (SLAs) related to checkpoint operations, driving performance to meet or exceed targets. Ensure effective planning of own/Service Program Account Manager diary, tasks, workstreams and projects. Cost Control & Efficiencies Cost Control: ensure 'real time' capture within CRM (Salesforce Lightning) and correct labour charging to direct and indirect codes. Monitor resource deficits and any overtime requirements ensuring all Engineers working any additional hours have prior approval against business needs. Own process for small out of scope service projects to include outline of requirements and costs through to quotation and delivery. Ensuring all such works have engagement with cross functional areas formal purchase orders submitted and any associated RAMs etc. Meet weekly with MAG Service Program Account Manager to track resource allocations, overtime spend and parts usage and engage with Service Leadership bi weekly to report challenges/highlights. Ensure key service commissioning/decommissioning/repair projects are efficiently cost effectively planned, resourced and co ordinated with MAG Engineering, External suppliers and cross functional departments. Ensure review, approval and monitoring of any required travel, accommodation and sundry expenses. Ensuring compliance with policy. Data and Reporting Performance Reporting: Track and report on KPIs and operational metrics. Service Level Management: Monitor and report on SLAs. Documentation & Record Keeping: Maintain secure and accurate records of compliance activities, ensuring readiness for inspections, including ISO. Ensure accuracy of Engineer utilisation of Systems (Salesforce Lightening/Deltek/Costpoint Timely and accurate transactions against open work orders. Communication & Collaboration Create regular forums with the Service Program Account Manager and sited teams to build engaging and trusting relationships - operational stand ups through to monthly operational reviews. Build a strong and trusting collaborative relationship with the MAG Service Program Account Manager, Service Management, key Stakeholders, Senior Management and Leadership. Co ordinate periods of leave and any training with the Service Program Account Manager. Highlighting any gaps to Snr Management for ad hoc support from the UK Area and Service Account Managers. Ensure Weekly Operations Meetings are scheduled and chaired at each site (generally remotely/on site for exceptions). Stakeholder Engagement: Cultivate and maintain strong internal/external relationships, including MAG Engineering, Leidos Service Programs always ensuring clear and concise communications (written/verbal). Escalation & Incident Management: Act as the escalation point for operational issues and service disruptions - report to the Service Program Account Manager MAG and upward as necessary. Team Leadership & Development: Recruit/onboard, train, and develop site based service delivery teams, fostering a high performance culture focused on safety, compliance, improvement and customer service excellence. Cross Functional Working Stakeholder Engagement: Work with MAG Engineering, Leidos Service Programs, Technical support and other inter departments across the business as required. Audit & Inspection Management: Lead internal and external audits across all three airport sites. Work with MAG Engineering at each site to ensure MAG first line level one and two maintenance is being completed. Highlight any non delivery and service impacts to Service Program Account Manager and Snr Manager Service Delivery. Health & Safety Regulatory Adherence: Ensure full compliance with UK Civil Aviation Authority (CAA) and Department for Transport (DfT) regulations governing airport security operations. Risk Management: Conduct regular risk assessments to identify vulnerabilities and develop mitigation strategies. Responsible for and proficient in creation and review of RAMS and engaging with Health & Safety Team. Training & Certification: Ensure all team members hold valid training certificates/Airside passes/CTC. Monitor/update training records/matrix to ensure compliance. Incident Reporting & Investigation: Manage the reporting and investigation of compliance breaches and security incidents, liaising with authorities as needed. Compliance Ensure all processes, procedures and activities adhere to organisational and industry standards. Ensure Engineers maintain site access via airport pass issue and validity. Responsible for ensuring all Engineers have valid radiation certification to ensure compliance in the use of Radiation Meters and conducting testing within monthly PMs and accurate recording. Ensure Engineers are assuming responsibility for Dossimeter readings/submissions within the required timelines and adhering to IRR17 regulations. Cyber Security - ensure all Engineers assume responsibility for adherence to related policies and procedures (including company issue laptops/devices and all customer assets (remote & on site). Participate in any internal and customer audits/desk top exercises Inform and maintain upkeep of cyber related records/reporting. Equality Fully Understand and always adhere to the Company's Equality Policy and foster diversity. Company Values All employees must represent the Leidos brand with pride and always advocate our Corporate Company Values and Business Ethics. Requirements Proven experience in multi site /large scale, cross functional technical service operations in regulated environments. A background of proven change management and advocating continuous improvement ethos in complex organisations. Excellent leadership, people/performance management. Ability to foster can do attitudes, agile teams, and high performance culture Strong collaboration and customer relationship management. Excellent planning ability and time management skills. Proficiency in interpreting complex technical information. Demonstrated commercial and financial acumen. High level of integrity and professionalism. Competent understanding and application of health & safety, wellbeing and compliance Confident in challenging environments and managing multiple priorities. Proficient in use of Microsoft office, be spoke systems with strong analytical and problem solving skills. Ability to travel regularly and/or at short notice between Manchester . click apply for full job details
Dec 13, 2025
Full time
Description As the Service Delivery Manager for our partner customer Manchester Airport Group (MAG) you will work in close collaboration with the Service Program Account Manager MAG. Regularly interacting with cross functional business areas and liaising with internal and external stakeholders. This role is pivotal in driving service excellence for MAG and it is essential you are a champion of our corporate values, advocate of change and our continuous improvement ethos. You will have proven experience of delivering results, developing high performing, agile teams and strong background in large volume, 24/7 technical and/or complex service operations. The role will be pivotal in ensuring delivery is aligned with our contractual obligations, regulatory industry standards and compliant with all legislation. You must be willing to hit the ground running, enjoy working in challenging environments, be flexible, proactive, adaptable, solutions focussed and a major team player. Having a true passion for investing in performance and development of our people and be committed to our customers mission always being our mission. Essential Duties and Responsibilities Technical Operational Delivery & Service Performance: responsible for customer asset maintenance, repair, software upgrades across Manchester Airport Group(MAG) sites. Inventory Management: ensure compliance with company inventory management and contractual obligations for critical on-site stock Operational & IT Incident Management; service recovery of assets and support to major IT incidents. Systems Utilisation, Data analysis and reporting. Resource & Maintenance Scheduling, gap analysis and impacts. Workforce Planning & Resource Management: long term planning for resource, service improvements, and operational resilience. Adherence to industry regulations, health & safety, cyber security People & Performance Maintain skills matrix and regular assessment of Engineer competency informing technical product training and soft skills requirements. Cascade business area objectives and identify specific objectives relating to team and MAG operations. Drive employee engagement through regular check ins, mid year and annual reviews to the required timelines and ensure performance records are maintained by both Engineers and Manager. Absence management - ensure relevant HR processes are adhered to for all absence types. Ensure corporate mandatory compliance and health & safety training is completed to required deadlines Assume responsibility for ensuring housekeeping and safety within the MAG designated offices at each site with regular reviews of the site working areas, reporting any issues to both Leidos and MAG HSE. Time Management Service Level Management: own, monitor, and report on all Service Level Agreements (SLAs) related to checkpoint operations, driving performance to meet or exceed targets. Ensure effective planning of own/Service Program Account Manager diary, tasks, workstreams and projects. Cost Control & Efficiencies Cost Control: ensure 'real time' capture within CRM (Salesforce Lightning) and correct labour charging to direct and indirect codes. Monitor resource deficits and any overtime requirements ensuring all Engineers working any additional hours have prior approval against business needs. Own process for small out of scope service projects to include outline of requirements and costs through to quotation and delivery. Ensuring all such works have engagement with cross functional areas formal purchase orders submitted and any associated RAMs etc. Meet weekly with MAG Service Program Account Manager to track resource allocations, overtime spend and parts usage and engage with Service Leadership bi weekly to report challenges/highlights. Ensure key service commissioning/decommissioning/repair projects are efficiently cost effectively planned, resourced and co ordinated with MAG Engineering, External suppliers and cross functional departments. Ensure review, approval and monitoring of any required travel, accommodation and sundry expenses. Ensuring compliance with policy. Data and Reporting Performance Reporting: Track and report on KPIs and operational metrics. Service Level Management: Monitor and report on SLAs. Documentation & Record Keeping: Maintain secure and accurate records of compliance activities, ensuring readiness for inspections, including ISO. Ensure accuracy of Engineer utilisation of Systems (Salesforce Lightening/Deltek/Costpoint Timely and accurate transactions against open work orders. Communication & Collaboration Create regular forums with the Service Program Account Manager and sited teams to build engaging and trusting relationships - operational stand ups through to monthly operational reviews. Build a strong and trusting collaborative relationship with the MAG Service Program Account Manager, Service Management, key Stakeholders, Senior Management and Leadership. Co ordinate periods of leave and any training with the Service Program Account Manager. Highlighting any gaps to Snr Management for ad hoc support from the UK Area and Service Account Managers. Ensure Weekly Operations Meetings are scheduled and chaired at each site (generally remotely/on site for exceptions). Stakeholder Engagement: Cultivate and maintain strong internal/external relationships, including MAG Engineering, Leidos Service Programs always ensuring clear and concise communications (written/verbal). Escalation & Incident Management: Act as the escalation point for operational issues and service disruptions - report to the Service Program Account Manager MAG and upward as necessary. Team Leadership & Development: Recruit/onboard, train, and develop site based service delivery teams, fostering a high performance culture focused on safety, compliance, improvement and customer service excellence. Cross Functional Working Stakeholder Engagement: Work with MAG Engineering, Leidos Service Programs, Technical support and other inter departments across the business as required. Audit & Inspection Management: Lead internal and external audits across all three airport sites. Work with MAG Engineering at each site to ensure MAG first line level one and two maintenance is being completed. Highlight any non delivery and service impacts to Service Program Account Manager and Snr Manager Service Delivery. Health & Safety Regulatory Adherence: Ensure full compliance with UK Civil Aviation Authority (CAA) and Department for Transport (DfT) regulations governing airport security operations. Risk Management: Conduct regular risk assessments to identify vulnerabilities and develop mitigation strategies. Responsible for and proficient in creation and review of RAMS and engaging with Health & Safety Team. Training & Certification: Ensure all team members hold valid training certificates/Airside passes/CTC. Monitor/update training records/matrix to ensure compliance. Incident Reporting & Investigation: Manage the reporting and investigation of compliance breaches and security incidents, liaising with authorities as needed. Compliance Ensure all processes, procedures and activities adhere to organisational and industry standards. Ensure Engineers maintain site access via airport pass issue and validity. Responsible for ensuring all Engineers have valid radiation certification to ensure compliance in the use of Radiation Meters and conducting testing within monthly PMs and accurate recording. Ensure Engineers are assuming responsibility for Dossimeter readings/submissions within the required timelines and adhering to IRR17 regulations. Cyber Security - ensure all Engineers assume responsibility for adherence to related policies and procedures (including company issue laptops/devices and all customer assets (remote & on site). Participate in any internal and customer audits/desk top exercises Inform and maintain upkeep of cyber related records/reporting. Equality Fully Understand and always adhere to the Company's Equality Policy and foster diversity. Company Values All employees must represent the Leidos brand with pride and always advocate our Corporate Company Values and Business Ethics. Requirements Proven experience in multi site /large scale, cross functional technical service operations in regulated environments. A background of proven change management and advocating continuous improvement ethos in complex organisations. Excellent leadership, people/performance management. Ability to foster can do attitudes, agile teams, and high performance culture Strong collaboration and customer relationship management. Excellent planning ability and time management skills. Proficiency in interpreting complex technical information. Demonstrated commercial and financial acumen. High level of integrity and professionalism. Competent understanding and application of health & safety, wellbeing and compliance Confident in challenging environments and managing multiple priorities. Proficient in use of Microsoft office, be spoke systems with strong analytical and problem solving skills. Ability to travel regularly and/or at short notice between Manchester . click apply for full job details
About Us: Powerverse, established by Lightsource BP, is a leader in the growing Energy Management market. At Powerverse, we are empowering people and communities to run their lives on sustainable energy with ease. Our smart ecosystem connects to solar power, EV charging, battery storage and more, so customers can take control of costs and make energy go further in their business or home. We are empowering a smart, connected, electric world that is convenient, economical, and clean. We make it simpler to shift to an electric world with easier buying, installation, and service journeys by taking away the option overload with our smart AI and automation at the premises. Our teams Build Products that Matter, and we value being Curious, Connected, Passionate and Reliable. Job Overview: Powerverse is scaling rapidly across EV, home energy and connected-device ecosystems. We are looking for a Customer Success Manager who will guide customers through the full lifecycle: onboarding, go-live, adoption, value realisation and renewal. This is a structured, relationship-led, value-driven role. You will manage customer expectations, orchestrate internal teams, maintain predictable communication, and ensure customers achieve the outcomes they expect from Powerverse. The role focuses on supporting the growth of the customer's network of connected assets over time. Location Powerverse offers a hybrid working environment, with employees typically spending two days per week in the office and the rest working remotely. Our office is located in the iconic County Hall building in Westminster, London, right across the river from the Houses of Parliament. Key Responsibilities Customer Onboarding and Go-Live Build strong relationships with customer stakeholders from day one. Deliver a clear, predictable onboarding journey with milestones and readiness checks. Manage the sales handover and ensure customers know how to get started, where to get support, and what to expect next. Coordinate internal teams to complete required setup tasks and technical actions. Customer Adoption, Success & Value Realisation Develop and maintain Customer Success Plans covering goals, value metrics, adoption and risks. Monitor customer health and proactively address early signs of disengagement. Lead regular check-ins and QBRs covering usage, performance, goals and roadmap. Support customers in expanding their connected assets by ensuring adoption is smooth and highlighting opportunities for further value and growth. Issue Coordination, Escalation & Governance Act as the customer's primary operational contact with clear and timely communication. Coordinate internal teams when issues arise and ensure progress and closure. Maintain the governance rhythm necessary to keep all stakeholders aligned. Identify patterns, recurring themes and risks early, well before renewal discussions. Cross-Functional Collaboration Work with Product, Support, Engineering and Sales to ensure customer needs are understood and prioritised. Share structured feedback on customer themes, usability gaps and opportunities. Support Sales with insights and data to inform renewal and expansion conversations. Customer Advocacy & Communication Develop customer-facing materials including guides, FAQs and best practice content. Help improve internal processes across the customer lifecycle to improve customer experience. Support Marketing with case studies, references and success stories. What Success Looks Like Customers always understand where they are in the journey and feel well supported. Onboarding completes on time with clear customer sign off. Growth in the number of connected assets across your customer portfolio. Adoption and usage metrics trend upward; disengaged customers are re engaged early. Issues progress predictably with clear ownership and communication across teams. Risks are identified and mitigated long before renewal. Feedback loops with Sales, Product and Engineering are structured and actionable. Internal teams trust you to coordinate, communicate and maintain customer confidence. Requirements Experience supporting B2B customers in SaaS, IoT, energy tech or similar environments. Strong relationship and stakeholder management skills; clear, confident communicator. Structured and organised, with experience in onboarding, adoption and success plans. Able to interpret usage and performance trends and identify risks early. Comfortable coordinating specialists across functions without owning technical delivery. Technically curious, with a good understanding of how systems work together. Awareness of trends in EV, energy tech and software to guide customers. Work Eligibility This opportunity is currently only open to candidates who are eligible to work in the UK without needing sponsorship. Who Thrives Here A curious, structured and energetic person who enjoys organising, communicating and helping customers succeed. Someone who likes being "in the middle", coordinating experts, and who brings clarity, calm and confidence to customers and internal teams. Why Join Us Join a dynamic and innovative team that values creativity, collaboration, and customer focus. You will have the opportunity to make a significant impact on our customers' experiences and contribute to the growth and success of our business. If you are passionate about creating meaningful customer experiences and driving customer engagement, we encourage you to apply and be part of our exciting journey!
Dec 09, 2025
Full time
About Us: Powerverse, established by Lightsource BP, is a leader in the growing Energy Management market. At Powerverse, we are empowering people and communities to run their lives on sustainable energy with ease. Our smart ecosystem connects to solar power, EV charging, battery storage and more, so customers can take control of costs and make energy go further in their business or home. We are empowering a smart, connected, electric world that is convenient, economical, and clean. We make it simpler to shift to an electric world with easier buying, installation, and service journeys by taking away the option overload with our smart AI and automation at the premises. Our teams Build Products that Matter, and we value being Curious, Connected, Passionate and Reliable. Job Overview: Powerverse is scaling rapidly across EV, home energy and connected-device ecosystems. We are looking for a Customer Success Manager who will guide customers through the full lifecycle: onboarding, go-live, adoption, value realisation and renewal. This is a structured, relationship-led, value-driven role. You will manage customer expectations, orchestrate internal teams, maintain predictable communication, and ensure customers achieve the outcomes they expect from Powerverse. The role focuses on supporting the growth of the customer's network of connected assets over time. Location Powerverse offers a hybrid working environment, with employees typically spending two days per week in the office and the rest working remotely. Our office is located in the iconic County Hall building in Westminster, London, right across the river from the Houses of Parliament. Key Responsibilities Customer Onboarding and Go-Live Build strong relationships with customer stakeholders from day one. Deliver a clear, predictable onboarding journey with milestones and readiness checks. Manage the sales handover and ensure customers know how to get started, where to get support, and what to expect next. Coordinate internal teams to complete required setup tasks and technical actions. Customer Adoption, Success & Value Realisation Develop and maintain Customer Success Plans covering goals, value metrics, adoption and risks. Monitor customer health and proactively address early signs of disengagement. Lead regular check-ins and QBRs covering usage, performance, goals and roadmap. Support customers in expanding their connected assets by ensuring adoption is smooth and highlighting opportunities for further value and growth. Issue Coordination, Escalation & Governance Act as the customer's primary operational contact with clear and timely communication. Coordinate internal teams when issues arise and ensure progress and closure. Maintain the governance rhythm necessary to keep all stakeholders aligned. Identify patterns, recurring themes and risks early, well before renewal discussions. Cross-Functional Collaboration Work with Product, Support, Engineering and Sales to ensure customer needs are understood and prioritised. Share structured feedback on customer themes, usability gaps and opportunities. Support Sales with insights and data to inform renewal and expansion conversations. Customer Advocacy & Communication Develop customer-facing materials including guides, FAQs and best practice content. Help improve internal processes across the customer lifecycle to improve customer experience. Support Marketing with case studies, references and success stories. What Success Looks Like Customers always understand where they are in the journey and feel well supported. Onboarding completes on time with clear customer sign off. Growth in the number of connected assets across your customer portfolio. Adoption and usage metrics trend upward; disengaged customers are re engaged early. Issues progress predictably with clear ownership and communication across teams. Risks are identified and mitigated long before renewal. Feedback loops with Sales, Product and Engineering are structured and actionable. Internal teams trust you to coordinate, communicate and maintain customer confidence. Requirements Experience supporting B2B customers in SaaS, IoT, energy tech or similar environments. Strong relationship and stakeholder management skills; clear, confident communicator. Structured and organised, with experience in onboarding, adoption and success plans. Able to interpret usage and performance trends and identify risks early. Comfortable coordinating specialists across functions without owning technical delivery. Technically curious, with a good understanding of how systems work together. Awareness of trends in EV, energy tech and software to guide customers. Work Eligibility This opportunity is currently only open to candidates who are eligible to work in the UK without needing sponsorship. Who Thrives Here A curious, structured and energetic person who enjoys organising, communicating and helping customers succeed. Someone who likes being "in the middle", coordinating experts, and who brings clarity, calm and confidence to customers and internal teams. Why Join Us Join a dynamic and innovative team that values creativity, collaboration, and customer focus. You will have the opportunity to make a significant impact on our customers' experiences and contribute to the growth and success of our business. If you are passionate about creating meaningful customer experiences and driving customer engagement, we encourage you to apply and be part of our exciting journey!
Our client is a highly experienced provider of Machine Moving, Lifting, Storage, and Transport projects across Europe. They have an exciting opportunity for the right candidate to join their dynamic and highly experienced team of Technical Managers. If you hold strong technical, analytical, and organisational skills - and are looking for your next challenge in the industry - they'd love to hear from you. Role Overview Are you ready to play a key role in delivering exceptional technical solutions for our customers? RRS is looking for a driven Technical Manager to join our growing Technical Team and help ensure every project is planned, costed and delivered to the highest standard. Working alongside the Technical Lead, you'll turn complex requirements into safe, efficient solutions while supporting the smooth delivery of our services. We're looking for someone who lives our core values: dependable, accountable, resourceful, adaptable and passionate about achieving great results. If you want to make a real impact in a forward-thinking business where your expertise truly matters, this could be the ideal opportunity for you. Reporting Structure You will report directly to: Lead Technical Manager Commercial Director Managing Director Key Responsibilities Surveying, Costing & Project Management Analyse proposals, specifications, drawings, and other documentation. Provide cost estimates for customer RFQs using standard company documentation and SimPRO software. Attend customer sites to fully understand project requirements. Compile tender documentation including technical methodologies, material schedules, method statements, risk assessments, safety information, and work programmes. Review drawings, documents, and emails to extract relevant project information. Obtain timely bids from subcontractors and vendors, ensuring accurate material specification and timelines. Build and maintain strong customer relationships to encourage repeat business. Liaise effectively with clients and internal teams to clarify requirements and answer queries. Complete tender submissions within deadlines and company costing requirements. Work with Project Managers to prepare high-quality bids. Complete thorough and accurate survey reports, highlighting all site risks. Take precise measurements and utilise clear photographic evidence in reports. Specify appropriate equipment with suitable safety margins and be able to justify equipment choices. Produce accurate crane drawings using relevant software, incorporating customer drawings where possible. Maintain backup notes and drawings for dispute resolution or unexpected issues. Follow up with customers after quotation submissions to maximise conversion and close opportunities. Work with the client to ensure the project is delivered successfully. Work with the projects team to ensure the effective planning and coordination of each project. Brief the team leader on each project prior to commencement to ensure clarity of scope, risks, and requirements. Provide timely and accurate variation costings to customers when project requirements change. Undertake additional reasonable duties as requested by RRS management. Business Development Work with the Group Business Development Director to identify target areas for growth. Approach potential new clients via LinkedIn, email, and phone. Maintain regular contact with key accounts. Secure new business in line with individual and company sales targets. About You The company are looking for someone who: Is a qualified Appointed Person with strong experience planning and designing lifting operations. Is confident using AutoCAD and capable of producing accurate crane lift drawings and technical documentation. Has proven experience designing crane lifts, selecting appropriate equipment and assessing site constraints. Is proficient in preparing accurate costings and estimates, with strong analytical skills and attention to detail. Is fully computer literate, including competent use of Excel, Word and industry-related software. Communicates professionally with customers, councils, landowners and internal teams, representing RRS with confidence and clarity. Can manage multiple tasks, deadlines and site visits while maintaining a high standard of accuracy and organisation. Desirable attributes: A motivation to expand technical knowledge into machinery movement projects, including jacking and skidding operations. An interest in developing broader capabilities across specialist lifting, complex logistics and engineered solutions. Job details: Technical Manager Location: Northern England Area Hours: 40 Salary £50-£55,000 Employment Type: Full-time, Permanent How to Apply: If you are interested in this role and would like to learn more our client would love to hear from you. Please attach an up to date copy of your CV to the link provided and they will be in contact.
Dec 09, 2025
Full time
Our client is a highly experienced provider of Machine Moving, Lifting, Storage, and Transport projects across Europe. They have an exciting opportunity for the right candidate to join their dynamic and highly experienced team of Technical Managers. If you hold strong technical, analytical, and organisational skills - and are looking for your next challenge in the industry - they'd love to hear from you. Role Overview Are you ready to play a key role in delivering exceptional technical solutions for our customers? RRS is looking for a driven Technical Manager to join our growing Technical Team and help ensure every project is planned, costed and delivered to the highest standard. Working alongside the Technical Lead, you'll turn complex requirements into safe, efficient solutions while supporting the smooth delivery of our services. We're looking for someone who lives our core values: dependable, accountable, resourceful, adaptable and passionate about achieving great results. If you want to make a real impact in a forward-thinking business where your expertise truly matters, this could be the ideal opportunity for you. Reporting Structure You will report directly to: Lead Technical Manager Commercial Director Managing Director Key Responsibilities Surveying, Costing & Project Management Analyse proposals, specifications, drawings, and other documentation. Provide cost estimates for customer RFQs using standard company documentation and SimPRO software. Attend customer sites to fully understand project requirements. Compile tender documentation including technical methodologies, material schedules, method statements, risk assessments, safety information, and work programmes. Review drawings, documents, and emails to extract relevant project information. Obtain timely bids from subcontractors and vendors, ensuring accurate material specification and timelines. Build and maintain strong customer relationships to encourage repeat business. Liaise effectively with clients and internal teams to clarify requirements and answer queries. Complete tender submissions within deadlines and company costing requirements. Work with Project Managers to prepare high-quality bids. Complete thorough and accurate survey reports, highlighting all site risks. Take precise measurements and utilise clear photographic evidence in reports. Specify appropriate equipment with suitable safety margins and be able to justify equipment choices. Produce accurate crane drawings using relevant software, incorporating customer drawings where possible. Maintain backup notes and drawings for dispute resolution or unexpected issues. Follow up with customers after quotation submissions to maximise conversion and close opportunities. Work with the client to ensure the project is delivered successfully. Work with the projects team to ensure the effective planning and coordination of each project. Brief the team leader on each project prior to commencement to ensure clarity of scope, risks, and requirements. Provide timely and accurate variation costings to customers when project requirements change. Undertake additional reasonable duties as requested by RRS management. Business Development Work with the Group Business Development Director to identify target areas for growth. Approach potential new clients via LinkedIn, email, and phone. Maintain regular contact with key accounts. Secure new business in line with individual and company sales targets. About You The company are looking for someone who: Is a qualified Appointed Person with strong experience planning and designing lifting operations. Is confident using AutoCAD and capable of producing accurate crane lift drawings and technical documentation. Has proven experience designing crane lifts, selecting appropriate equipment and assessing site constraints. Is proficient in preparing accurate costings and estimates, with strong analytical skills and attention to detail. Is fully computer literate, including competent use of Excel, Word and industry-related software. Communicates professionally with customers, councils, landowners and internal teams, representing RRS with confidence and clarity. Can manage multiple tasks, deadlines and site visits while maintaining a high standard of accuracy and organisation. Desirable attributes: A motivation to expand technical knowledge into machinery movement projects, including jacking and skidding operations. An interest in developing broader capabilities across specialist lifting, complex logistics and engineered solutions. Job details: Technical Manager Location: Northern England Area Hours: 40 Salary £50-£55,000 Employment Type: Full-time, Permanent How to Apply: If you are interested in this role and would like to learn more our client would love to hear from you. Please attach an up to date copy of your CV to the link provided and they will be in contact.
At Hutchi, by Hutchison Technologies, we design and build sustainable, integrated technologies that make spaces work for people. We engineer audio, visual, lighting, automation, networking, and access control solutions that deliver immersive and exceptional experiences across the fitness, leisure, hospitality, public sector, and corporate sectors. Our work is guided by innovation, integrity, collaboration, sustainability, and adaptability - and our commitment is simple: technology made for people. The Role The Business Systems Manager / Architect is responsible for the design, implementation, and ongoing management of the company's strategic systems architecture. This role ensures that all business technology solutions align with organisational objectives, deliver measurable value, and support long term scalability and innovation. The post holder will define target architectures, lead major transformation initiatives, and provide expert guidance on enterprise integration, system design, and digital strategy. This includes oversight of key platforms such as ERP, CRM, project management, service, and financial systems. Acting as a critical bridge between business operations and IT, you will ensure that systems, tools, and data infrastructure scale effectively and integrate seamlessly across core departments including Sales, Engineering, Project Delivery, and Service. Key Responsibilities Strategic Architecture & Design Develop and maintain the overall business systems roadmap aligned with company strategy and operational goals. Evaluate, select, and implement enterprise applications. Define integration frameworks and data flow between systems. Process Optimisation & Automation Collaborate with department leaders to analyse and improve workflows across sales, engineering, procurement, project delivery, and service. Identify automation opportunities using APIs, middleware, or RPA tools to streamline data entry and reduce redundancy. Document business processes and data models to support standardisation and scalability. Governance & Data Management Establish data governance standards to ensure data accuracy, consistency, and security. Oversee system permissions, user roles, and compliance with internal controls. Develop reporting and analytics capabilities for performance tracking and decision support. Lead system implementation or upgrade projects, including requirement gathering, configuration, testing, and training. Manage relationships with software vendors, consultants, and integration partners. Ensure project timelines, budgets, and quality standards are met. Support & Training Provide oversight for user support, issue resolution, and system administration. Develop and deliver user training programs and system documentation. Promote adoption of best practices across the organisation. Person Specifications Qualifications Education & Experience Bachelor's degree in Information Systems, Business Administration, or related field (Master's preferred). Experience in business systems management, architecture, or digital transformation roles. Experience in the AV, systems integration, construction, or technology services industry strongly preferred. Technical Skills Successful candidate should have ODOO system development, implementation and coding capability. Hands on experience with ERP and CRM systems. Strong understanding of data integration. Proficiency in SQL, reporting tools and workflow automation. Knowledge of project management methodologies and tools. Soft Skills Strategic thinker with strong analytical and problem solving skills. Excellent communication and stakeholder management abilities. Strong leadership with a collaborative, cross functional mindset. Detail oriented, organised, and proactive in driving initiatives to completion. Why Join Hutchi? Be part of a company known for integrated, sustainable, and innovative technology solutions. Work collaboratively with a supportive, multi disciplinary team. Join a culture built on our values: Innovation, Integrity, Collaboration, Sustainability, and Adaptability. If this sounds like the right fit for you, please send your CV and cover letter to . Hutchison Technologies develop facility technology solutions backed-up with a wealth of relevant industry knowledge, detailed creative expertise and solid technical design capabilities and are currently positioned and marketed as the leading rovider of audio visual and lighting solutions to the health and fitness industry. Over the past 30-years, we have built an impressive customer portfolio and reputation as the market leader within our sector.
Dec 09, 2025
Full time
At Hutchi, by Hutchison Technologies, we design and build sustainable, integrated technologies that make spaces work for people. We engineer audio, visual, lighting, automation, networking, and access control solutions that deliver immersive and exceptional experiences across the fitness, leisure, hospitality, public sector, and corporate sectors. Our work is guided by innovation, integrity, collaboration, sustainability, and adaptability - and our commitment is simple: technology made for people. The Role The Business Systems Manager / Architect is responsible for the design, implementation, and ongoing management of the company's strategic systems architecture. This role ensures that all business technology solutions align with organisational objectives, deliver measurable value, and support long term scalability and innovation. The post holder will define target architectures, lead major transformation initiatives, and provide expert guidance on enterprise integration, system design, and digital strategy. This includes oversight of key platforms such as ERP, CRM, project management, service, and financial systems. Acting as a critical bridge between business operations and IT, you will ensure that systems, tools, and data infrastructure scale effectively and integrate seamlessly across core departments including Sales, Engineering, Project Delivery, and Service. Key Responsibilities Strategic Architecture & Design Develop and maintain the overall business systems roadmap aligned with company strategy and operational goals. Evaluate, select, and implement enterprise applications. Define integration frameworks and data flow between systems. Process Optimisation & Automation Collaborate with department leaders to analyse and improve workflows across sales, engineering, procurement, project delivery, and service. Identify automation opportunities using APIs, middleware, or RPA tools to streamline data entry and reduce redundancy. Document business processes and data models to support standardisation and scalability. Governance & Data Management Establish data governance standards to ensure data accuracy, consistency, and security. Oversee system permissions, user roles, and compliance with internal controls. Develop reporting and analytics capabilities for performance tracking and decision support. Lead system implementation or upgrade projects, including requirement gathering, configuration, testing, and training. Manage relationships with software vendors, consultants, and integration partners. Ensure project timelines, budgets, and quality standards are met. Support & Training Provide oversight for user support, issue resolution, and system administration. Develop and deliver user training programs and system documentation. Promote adoption of best practices across the organisation. Person Specifications Qualifications Education & Experience Bachelor's degree in Information Systems, Business Administration, or related field (Master's preferred). Experience in business systems management, architecture, or digital transformation roles. Experience in the AV, systems integration, construction, or technology services industry strongly preferred. Technical Skills Successful candidate should have ODOO system development, implementation and coding capability. Hands on experience with ERP and CRM systems. Strong understanding of data integration. Proficiency in SQL, reporting tools and workflow automation. Knowledge of project management methodologies and tools. Soft Skills Strategic thinker with strong analytical and problem solving skills. Excellent communication and stakeholder management abilities. Strong leadership with a collaborative, cross functional mindset. Detail oriented, organised, and proactive in driving initiatives to completion. Why Join Hutchi? Be part of a company known for integrated, sustainable, and innovative technology solutions. Work collaboratively with a supportive, multi disciplinary team. Join a culture built on our values: Innovation, Integrity, Collaboration, Sustainability, and Adaptability. If this sounds like the right fit for you, please send your CV and cover letter to . Hutchison Technologies develop facility technology solutions backed-up with a wealth of relevant industry knowledge, detailed creative expertise and solid technical design capabilities and are currently positioned and marketed as the leading rovider of audio visual and lighting solutions to the health and fitness industry. Over the past 30-years, we have built an impressive customer portfolio and reputation as the market leader within our sector.
