41 jobs found

Get to know us Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 175,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours. Ideals Virtual Data Room (VDR): Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions. Ideals Board: Board and leadership collaboration platform for faster, safer, and more compliant decision-making. The role Delivering an exceptional customer experience is key at Ideals. Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years. We are looking for a Customer Success Manager to join our Customer Success team in the UK. This is a post-sales role with full portfolio ownership: you'll lead renewals, onboarding, and account expansion for high-value B2B clients, including some of the most strategic names in our European portfolio. You'll work cross-functionally to drive adoption and maximize account potential, with direct influence over revenue targets and client retention. This is a unique opportunity to build an excellent track record in a multinational, mature yet fast-evolving SaaS environment. You'll own and impact the customer relationship, working closely with multiple departments to support our scaling growth in the UK region and beyond. Please note that we can only consider candidates located in London or close by, since the role involves meeting clients in person. What you will do Research and study new clients to identify their expected value from the product and future potential growth opportunities Conduct kick-off (onboarding) trainings for new clients Manage a portfolio of roughly 100 accounts - including 30% high-touch - with structured follow-ups, clear prioritization, and proactive engagement across the entire customer journey Execute renewals and expansions proactively, based on account usage, growth potential, and business insights Conduct exit interviews with churned clients Drive customer advocacy initiatives by securing satisfied client reviews, testimonials, or case studies Participate in special projects to improve the customer success playbooks or introduce new customer success activities What you bring Full professional proficiency in English (C1) At least 3 years of experience as an Account Manager or a CSM in B2B, preferably in SaaS Proven track record managing a book of business of 50+ accounts, with a strong ability to plan, organize and prioritize effectively Experience driving MRR/ARR growth through renewals, upsells, or cross-sells Experience in leading commercial conversations with the client (e.g., pricing, discounting, upselling) Customer-driven personality with empathetic and emotional intelligence skills Excellent communication, interpersonal, and presentation skills Nice to have Fluency in another European language Familiarity with data rooms, board portals, or secure collaboration tools Experience in sales Our assessment process Screening call with the Talent Acquisition Specialist ( 45 mins) Competency-based interview with the Talent Acquisition Specialist (60 mins) Roleplay with the Hiring Manager (45 mins) Hiring Manager interview (60 mins) What we offer We highly value our people, so we will empower you with all the resources and support to help you reach your full potential. For your best work Remote-first flexibility to shape your ideal workday Home workplace budget Co-working expense coverage Individual IT budget for extra equipment Top-tier tech and AI-powered tools For your growth Access to Ideals Academy with numerous courses Investment in external learning and development activities Guidance in Personal Development Plan creation Professional literature and subscriptions coverage Support of your passion as a speaker or writer Internal talent mobility opportunities For your well-being Tailored Wellness Package (1500 GBP/a year) for health-related activities Funding for sports competitions Paid health-related time-off 25 business days of annual leave NEST pension program contribution Extra perks Team-building offline and online events Budget for meetups with your local team Generous internal referral program Our culture Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities. Discover more. Ideals is an equal opportunity employer Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.

Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 175,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours. Ideals Virtual Data Room (VDR) : Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions. Ideals Board : Board and leadership collaboration platform for faster, safer, and more compliant decision-making. The role Delivering an exceptional customer experience is key at Ideals. Our Customer Success team has been crucial in driving a high level of customer satisfaction and securing our Market Leader status on G2 for 5 consecutive years. We are looking for a Customer Success Manager to join our Customer Success team in the UK . This is a post-sales role with full portfolio ownership: you'll lead renewals, onboarding, and account expansion for high-value B2B clients, including some of the most strategic names in our European portfolio. You'll work cross-functionally to drive adoption and maximize account potential, with direct influence over revenue targets and client retention. This is a unique opportunity to build an excellent track record in a multinational, mature yet fast-evolving SaaS environment. You'll own and impact the customer relationship, working closely with multiple departments to support our scaling growth in the UK region and beyond. Please note that we can only consider candidates located in London or close by, since the role involves meeting clients in person. What you will do Research and study new clients to identify their expected value from the product and future potential growth opportunities Conduct kick-off (onboarding) trainings for new clients Manage a portfolio of roughly 100 accounts - including 30% high-touch - with structured follow-ups, clear prioritization, and proactive engagement across the entire customer journey Execute renewals and expansions proactively, based on account usage, growth potential, and business insights Conduct exit interviews with churned clients Drive customer advocacy initiatives by securing satisfied client reviews, testimonials, or case studies Participate in special projects to improve the customer success playbooks or introduce new customer success activities What you bring Full professional proficiency in English (C1) At least 3 years of experience as an Account Manager or a CSM in B2B, preferably in SaaS Proven track record managing a book of business of 50+ accounts, with a strong ability to plan, organize and prioritize effectively Experience driving MRR/ARR growth through renewals, upsells, or cross-sells Experience in leading commercial conversations with the client (e.g., pricing, discounting, upselling) Customer-driven personality with empathetic and emotional intelligence skills Excellent communication, interpersonal, and presentation skills Nice to have Fluency in another European language Familiarity with data rooms, board portals, or secure collaboration tools Experience in sales Our assessment process Screening call with the Talent Acquisition Specialist ( 45 mins) Competency-based interview with the Talent Acquisition Specialist (60 mins) Roleplay with the Hiring Manager (45 mins) Unrivaled recognition We're proud to be celebrated by our customers and teammates G2 Market Leader Based on 600+ reviews 4.7 out of 5 Trusted by talent based on 100+ reviews 4.8 out of 5 Reach globally with a team celebrated by your sales peers You'll enjoy the right blend of support and autonomy to help you reach your full potential, anywhere in the world Remote-first flexibility to shape your ideal workday Home workplace budget Co-working expense coverage

A technology solutions provider in the UK is looking for an experienced Customer Success Manager to oversee client satisfaction in the Aerospace and Defence sector. This role is critical for managing service delivery and driving account growth, ensuring operational excellence. The ideal candidate has a strong background in client relationship management and experience in navigating the Aerospace and Defence industry. The position offers competitive compensation and various employee benefits aimed at nurturing growth and flexibility.

Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. However, we are currently only recruiting for this role in the UK. About DX DX is headquartered in Salt Lake City, Utah and is one of the fastest-growing SaaS companies globally. We help engineering leaders build high-performing, productive teams. DX collects millions of data points daily, powering insights into developer productivity and experience at companies like Pinterest, GitHub, BNY, Xero, and many more. Our business has scaled profitably and grown rapidly-tripling annual recurring revenue in the last several years. DX recently closed on its acquisition by Atlassian. By joining Atlassian, we will expand our resources, accelerate growth and R&D, and ultimately deliver greater impact to our customers. About the role We are a team of passionate, 10X performers who are energized by making an impact on our customers and our company. As a CSM, you will be partnering with up to 30 of DX's midmarket customers to drive engineering transformation using our platform. In this role, you'll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you'll be focused on driving their success with the program, helping ensure product utilization, business alignment, and that DX is always supporting high-value use cases at the company. You will join a team of collaborative CSMs and reporting to our Manager of Commercial Customer Success. Everyone on the team is here to do more than just be a great CSM. We're all working together to build an exceptional customer success function and a generational business, and everyone is extremely close to-and has influence over-important decision-making at the company. This is a special opportunity for the right person. At DX, the challenge isn't firefighting or dealing with a buggy product. Our challenge is partnering with customers to ensure DX drives real change and positive impact at their company. Every CSM will have a great supporting cast, allowing you to focus on being proactive and strategic rather than reactive. Key responsibilities Become a product expert and a master of our customer success process Own the full customer lifecycle, from implementation, to driving program success (utilization, business alignment, use case development and fulfillment) and running the renewal Effectively coordinate and the internal team focused on supporting each customer to ensure our customers get what they need (ProServ, Sales, Support, and Solutions Engineering) Create and maintain a customer success plan, tracking success initiatives Meet targets for net renewal and customer expansion, accurately forecast renewals and track their progress Identify and resolve potential renewal challenges to ensure a high renewal rate Establish DX as a key strategic driver of our prospect's business goals, leading them to integrate DX insights into their company workflows Arrange and conduct Executive and CxO services-related discussions according to the account strategy Discover opportunities for expansion and within accounts by identifying potential use cases where DX can support Collaborate closely with all functions of the business to ensure our customers are successful Proactively track and report key account metrics to measure success and identify areas for improvement What we value at DX Companies have all kinds of culture slides. At DX, we want to be very clear about what we care about and how we judge performance. For us, it all boils down to individual mastery, becoming the best at your craft. Those who exhibit this quality will thrive here and be unduly rewarded. We can't control outcomes due to competitors, the economy, decision-makers, etc., but what we can control is doing our jobs at the highest level possible. What makes a great fit 3-5 years previous Customer Success management experience You quietly outwork your peers, you are meticulous and obsessive about details and process You perform at a high level consistently, not in spurts Ability to quickly learn and communicate about technical topics and products Ability to take ownership, work under pressure, and meet deadlines on time Ability to challenge, recommend, and redirect teams, as well as manage customer expectations Excellent presentation, communication (oral & written), and relationship-building skills, across all levels of management Excellent people management skills, including the ability to influence, negotiate, and achieve results through others who are not direct reports Have past startup experience Have past experience working with a technical audience (Platform Engineering, VP Engineering, CTO, CIO) Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit . About Atlassian At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. Don't see an exact role match? No problem! Join our Talent Community and stay up-to-date on company and careers updates relevant to your career.

Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. We are looking for a Strategic Customer Success Manager (CSM) to help support and grow our largest and most strategic customers. As a Strategic CSM, you'll guide a portfolio of customers to deploy Asana successfully, adopt it widely across their organisation, and ensure they continuously gain business value from Asana. By engaging your customers using a consultative approach, you'll position yourself a strategic partner and serve as the trusted point of contact across their lifecycle: onboarding, value creation and renewal. Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business. To the entire Asana team, you'll exemplify an empathetic, customer centric perspective. This role is based in our London office with an office centric hybrid schedule. The standard in office days are Monday, Tuesday and Thursday. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in office requirements. What you'll achieve: Develop, nurture and own relationships at every level of the organisation with a focus on senior level and decision making stakeholders (i.e. C Level) serving as a trusted advisor on the collaborative work management space Partner with customers to identify their strategic goals and co create Success Plans with clear success metrics and engagement strategies Execute on all phases of the customer journey; ensuring value through deployment strategies, change management, workflow design, business reviews and roadmap consultations Collaborate with Sales to develop strategic account plans, nurture executive relationships, manage renewals and explore expansion opportunities Develop and maintain an internal Champion Network or Centre of Excellence within the customer's organisation to help foster customer advocacy and facilitate customer testimonials or case studies Analyse customer usage to identify trends and drive targeted campaigns for enhanced engagement and product adoption to proactively identify risks and lead internal teams to create and execute corrective plans Identify and forecast risk while proactively identifying and mitigating risks to drive customer satisfaction and long term success Serve as the voice of your customers by surfacing key trends and insights to R&D and business teams based on your knowledge of customer's needs Travel and meet customers on site up to 25% of the time About you: 5+ years of demonstrated success in a SaaS based Customer Success or Account Management role Proven track record managing large, complex enterprise accounts, driving both product led and sales led growth initiatives, and overseeing enterprise wide technology implementations across diverse stakeholder groups - from C Suite executives to functional leaders and administrators Ability to run C Suite level business reviews and craft compelling value narratives, align initiatives to OKRs/KPIs, influence decisions without direct authority and deliver exceptional storytelling around impact and ROI Experience managing a book of high value customer relationships. You're able to drive customer success and align within complex organizational structures, building trust with a broad range of stakeholders, from C Suite Executives, Department Leads, to day to day Asana users Customer centric at your core. You're devoted to ensuring our customers' success and adoption of Asana and advocate for regional customers' needs Strong cross functional collaborator with experience partnering with Account Executives or Partners to provide a high quality, thoughtful customer experience Self motivated, proactive team player. You have a bias for action and work effectively in a highly ambiguous, ever changing environment. You're able to zoom into granular details and also zoom out to understand the larger strategy and philosophy of how and why decisions are made Driven, process oriented person. You're able to effectively balance competing priorities and make decisions that best support the customer, the team, and Asana. Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision making At Asana, we're committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you're interested in this role and don't meet every listed requirement, we still encourage you to apply. What we'll offer Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit. For this role, the estimated base salary range is between £104,000 - £118,400. The actual base salary will vary based on various factors, including market and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base salary range for this role may be modified. In addition to base salary, your compensation package will include additional components such as equity, sales incentive pay and benefits. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. We strive to provide equitable and competitive benefits packages that support our employees worldwide and include: Mental health, wellness & fitness benefits Career coaching & support Inclusive family building benefits Long term savings or retirement plans In office culinary options to cater to your dietary preferences These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role. About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. Join Asana's Talent Network to stay up to date on job opportunities and life at Asana.

Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty Understand customer objectives and align our services to achieve those goals Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption Collaborate with internal teams to expedite service delivery and meet onboarding timelines Product Adoption: Monitor client usage and product adoption rates Conduct regular check ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential Address any adoption challenges with tailored solutions Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process Predict and address potential churn risks, implementing mitigation strategies as needed Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement Act as the client's advocate within the company, ensuring their needs and concerns are addressed Reporting and Analytics: Use CRM and Gainsight to maintain up to date client records, track interactions, and measure success metrics Provide regular updates to management on client health, renewal forecasts, and potential risks What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field Experience in customer success, account management, or a similar role, preferably within the digital marketing industry Demonstrated ability to build strong relationships and manage key customer accounts Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms Excellent verbal and written communication skills What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There's more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.

Senior Assistant Customer Service Manager London • Posted 11 March 2025 Full time • Start ASAP Core role: This is a "hands on" role with staff reporting. The Senior ACSM has overall responsibility for assisting the CSM to manage the Centre/CSR(s) and ACSM and to meet the highest standard of customer service and renewals. The role is extremely varied, and you will be expected to handle multiple tasks. Key Responsibilities and Deliverables Customer Services Help your CSM, ACSM and CSR(s) including Meeting Room Coordinator to meet the highest standard of customer service and understand the needs of Centre customers. Effectively handle enquiries from clients, the Customer Service Manager and the management team. Work as one team with your CSM/ACSM/CSR(s) to deliver targets - including opening, closing and daily check standards. Ensuring the Centre building/facilities are of the expected high standards at all times. Support the client move in/move out procedures and turnaround of vacant offices/MRs with full completion of associated paperwork/administration & AML Compliance to schedule. Ensue preparation and maintenance of client files. Deal with and oversee the CSR(s) ability to handle customer/visitor enquiries professionally. Assist and ensure all secretarial/administrative/customer invoicing/chasing customer payments etc. are completed accurately. Get to know Centre customers and their businesses to promote business awareness and upselling opportunities. Ensure your Centre looks and is run professionally to meet the expectations of customers and their visitors by performing regular housekeeping checks. Liaise with suppliers to include instruction of maintenance works and ensuring costs are kept to a minimum. Handle all purchasing and Centre stock control, including Purchase Order's. Be trained in all AV equipment and handle all IT/Telephony (liaising with SilverLining) to successfully handle customer enquiries using the Orega portal where Applicable. Providing administrative support to the CSM and sales support to the Regional Sales Managers. Liaising with building management teams where applicable to ensure smooth relationships between all parties. CSR and ACSM Supervision Managing the daily and weekly tasks of the team ensuring all responsibilities are covered and high standards are met. Leading the morning and weekly team meeting. Dealing with telecoms enquiries to include moves & changes, faults and upkeep of data records. Assist in marketing by ensuring empty offices are set up to company show standards. Assisting in the process of the client move in by managing the inventories, issuing of keys & passes. Ensuring company standards are adhered to by conducting the Quality Standards Audit monthly. Oversee CSR(s) and ACSM on a day-to-day basis and manage the Centre/CSR(s) and ACSM in the absence of the CSM e.g. inform CSR(s) and ACSM the day's priority and delegate jobs as necessary. Conduct all 'Back to Work' interviews in conjunction with the CSM. Conduct and attend regular 1:1 review meetings with your CSR(s) and provide feedback to your CSM and HR manager. Ensure rota management to allow development time for your CSR(s). Ensure time for your own and your CSR(s) and ACSM personal development. Ensure Orega's Health & Safety policies/procedures are adhered to including Centre Fire Risk Assessment, PAT testing, Weekly Fire Testing etc. Providing training & support to junior staff and ACSM. Pursue personal development of skills and knowledge necessary for the effective performance of the role. Finance Manage all aspects of invoicing to include prebilling, billing, invoicing & account queries, direct debit collections and debt collection. Liaising with CSM for any credit note queries. Sales and Marketing Deliver centre tours in support of the CSM and ensure your CSR(s) and ACSM are trained to confidently handle tours on their own. Ensure CSR(s) and ACSM understand the main points of Orega Licence Agreements including T&C's and any usual special conditions/requests. Ensure Orega brand guidelines are adhered to in centre signage, email, standards and in producing any Orega branded documents. Health & Safety Ensure your team is reminded they have a legal responsibility and duty of care for the health and safety of themselves and others by adopting the safe working practices such that they do not put themselves, colleagues, clients or visitors at risk. Complete all relevant Edapp training courses. Essential Skills, Experience & Qualifications 2-3 years outstanding customer relationship skills. 1-2 years' experience of engaging in influencing client renewals and general finance is preferred. 1-2 years' experience in a commercial environment where you will have acquired good knowledge of service operations is a must. Willing to take on a team manager role. Ability to demonstrate systems monitoring and compliance is necessary. Confident communication and presentation skills. Curious and people oriented with the ability to engage customers and ask questions with ease. Excellent influencing skills and positivity is required. Computer literate and will to learn and show others how to use IT/Telephony is essential. Good at planning and organising. Competencies & Personal Attributes Outgoing, enthusiastic, honest and confident individual who possess the following attributes. PC Literate with advanced knowledge of Microsoft packages. Excellent team player, with the ability to manage and supervise junior staff. Confidence to interact with a range of clients up to Board level. The ability to multi-task. A proactive approach to the working environment. Ability to operate sensitively in multicultural environments and build effective working relations. Self motivated, excellent team player with strong (written and verbal) communication, interpersonal and diplomatic skills. Ability to maintain and control and perform during stressful situations. Is confident and at ease when handling customer/visitor enquiries. Positive and proactive energy. Initiative and proactivity. Attention to detail and great organisation. Limits of Authority Personnel, Financial, Operational No authority to appoint, discipline and dismiss employees. No authority to approve annual leave and absence. No authority to spend/commit Orega to spend within individual agreed limits. No authority to sign supplier agreements or contracts. Authority to suggest improvements to processes/procedures in consultation with your CSM. Senior Assistant Customer Services Manager should be competent in the following Orega processes: Sales Forecast Debt PMI TSR (Centre Applicable) Orega Portal (Centre Applicable) Support Renewals Move Out Meeting Room Virtual Office Northrow & AML Compliance Office RnD IRIS Ed App Training Opening and Closing building Health & Safety This job description is not limited to the responsibilities listed and the incumbent may be requested to perform other relevant duties as required by business needs. Orega confirms its commitment to equality of opportunities in all areas of its work. All individuals will be treated in a fair and equal manner in accordance with the law regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimize performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role The Principal Customer Success Manager is a senior individual contributor responsible for driving outcomes across a focused portfolio of Outreach's most strategic customers in the region (3-5 accounts). In addition to owning these high value relationships, the Lead CSM acts as a senior peer within the Customer Success team - helping elevate standards, support account strategy, and mentor others. This is not a people management role, but it carries influence, accountability, and regional leadership responsibility. This role combines strategic account ownership with team impact, operating as a trusted partner to both customers and internal stakeholders. Location London (hybrid with 2 days in office each week). Your Daily Adventures Will Include Own Strategic Customer Outcomes Manage a focused book of 3-5 high value, complex accounts Develop and evolve outcome based success plans aligned to customer business objectives and renewal timelines Drive sustained adoption of Outreach across teams and workflows Identify leading indicators of risk and expansion, embedding renewal readiness into ongoing engagement Partner closely with Client Account Executives to shape retention and growth strategy while they lead commercial conversations Drive AI Adoption & Workflow Evolution Guide customers in embedding Outreach's AI capabilities into daily revenue workflows Analyse AI usage patterns and workflow data to identify optimisation, efficiency, and expansion opportunities Translate AI driven productivity gains into measurable business impact (pipeline velocity, rep productivity, forecasting accuracy, win rates) Support customers in redesigning elements of their revenue processes to fully leverage automation and agentic capabilities Stay ahead of evolving AI features and proactively advise customers on adoption pathways Lead Complex Stakeholder Environments Build and maintain multi threaded relationships across key stakeholders Navigate varying priorities across Sales, RevOps, Enablement, and leadership Maintain clarity and alignment on shared success criteria Serve as a consistent, credible advisor throughout the customer journey Elevate the Team Act as a senior peer and mentor within the Customer Success team Support colleagues in shaping account strategy and preparing executive facing business reviews Share best practices, playbooks, and insights across the region Provide early visibility on emerging risks or patterns across strategic accounts Partner with the regional CS leader to improve consistency, operating rhythm, and performance standards Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Coordinate with Product, Support, Sales, and Marketing to maximise customer experience Represent the voice of strategic customers internally Help influence improvements in product positioning and workflow enablement based on customer insight Our Vision of You Significant experience (typically 7-10+ years) in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven success managing complex or strategic accounts with measurable retention outcomes Strong commercial awareness and ability to influence renewal strategy without directly owning pricing Experience driving adoption of AI enabled or automation driven platforms Strong understanding of modern revenue processes and go to market workflows Demonstrated ability to mentor or coach peers in a professional setting High emotional intelligence and ability to build trusted relationships across stakeholder levels Ability to influence without direct authority Strong communication skills, able to tailor messaging to different audiences Self motivated with a strong sense of ownership and collaborative accountability Comfortable operating in ambiguity and helping bring clarity to others How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes a monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.

HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalates. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Application: 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

Overview JAGGAER's Customer Success Program aims to help our customers achieve their desired outcomes (value realization) with our solutions. When customers succeed, JAGGAER benefits through increased customer retention (i.e., reduced churn), solution expansion, and positive references. The Customer Success Manager (CSM) is a highly visible, customer-facing role within JAGGAER's Customer Operations group, supporting key strategic customers as a leading subject matter expert on JAGGAER products. Principal Responsibilities Foster Customer Relationship Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to drive product adoption and ensure customers are leveraging the solution to achieve full business value Establish periodic touchpoints to ensure customers are informed, engaged, and solicit general feedback. Address customer inquiries, manage obstacles, and identify ways to drive additional value for customers. Ensure Customer requests are escalated to the relevant teams Define Success Gain knowledge of customer business goals to ensure alignment with product and feature recommendations. Develop a Success Plan aligned with customer business objectives Set adoption targets Assess Value Proactively analyse usage, adoption and value KPIs using standard/custom dashboards and reports Create and present Performance Reviews to customers Maximize Solution Adoption Advise on solution optimization to meet business objectives Provide insights on benchmarks and best practices Engage customers and provide consultative guidance following software releases Continuously grow and maintain your solution expertise Contribute to Customer Retention and Growth Actively work to ensure customer retention Proactively identify areas of growth Position Requirements Bachelor's degree or equivalent experience with proven skills in Customer Success, Account Management, or Project Management, required to create, maintain, and enhance customer relationships. SaaS competencies, including a general understanding of software, hardware, networks, etc. Proven strong consulting skills. Ability to work independently, taking initiative to follow through and take ownership of all aspects of client management, including reporting, managing client expectations, and driving tasks and issues to resolution. Capable in business process orientation and hands on client relationship management and services. Highly motivated, action- and goal-oriented, persistent, with strong interpersonal, consultative, multi-tasking, and problem-solving skills. Strong communication skills, with the ability to create and present client communication and analysis in all formats: verbal, presentation, email, and written documents. Develop and maintain expertise in JAGGAER's software solutions, methodologies, and core technologies, especially the assigned platform. Ability to lead projects and initiatives for several team members successfully. Our Offer Our Offer International and professional environment with global career opportunities. Social and friendly office located in the heart of Farringdon, London Trust-based flexible work culture, and rewarding commission and bonus schemes "Work from abroad" policy for up to one month per year, Birthday day off and two extra paid leave days for volunteering, Private health insurance, dental insurance, and health cash plan, cycle-to-work scheme Office breakfast every Wednesday and office drinks every Thursday, and summer and winter parties Our values At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them - the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies. Transparency - Openness Builds TrustCandor strengthens relationships, speeds decision-making, and ensures problems are solved together-with customers, teammates, and partners.Entrepreneurial Spirit - Own It, Drive It, Make ItA scrappy, customer-obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth.Accountability - Thumbs In, Not Fingers OutWe take responsibility ourselves before pointing elsewhere.Metrics-Driven Results - Outcomes Over ActivitiesData and evidence guide our decisions, help us course-correct quickly, and ensure we're delivering real impact.

Eque2 is the UK's leading provider of SaaS financial solutions for the construction industry. Our enterprise customers rely on EVision, our Microsoft Business Central based platform, to run complex financial, commercial, subcontract, and project processes across their businesses. We are now recruiting an Enterprise Customer Success Manager to own, develop, and grow longstanding relationships with our most valuable Strategic clients. You will play a critical role in ensuring adoption, value realisation, renewal success, and multiyear strategic alignment. If you are commercially sharp, technically confident, and passionate about helping customers achieve measurable outcomes, we'd love to meet you. Role Overview As a Strategic CSM, you are the primary executive relationship owner for a portfolio of Eque2's largest enterprise construction customers. You will work cross functionally to ensure customers realise quantifiable value, drive strong adoption of EVision, and remain strategically aligned to Eque2's solutions and roadmap. This role blends commercial acumen, technical understanding, and strategic account leadership. You will partner closely with Professional Services, Support, Technical Development, Product, Account Management, and Executive Sponsors to deliver exceptional customer outcomes. Key Responsibilities Strategic Relationship Leadership Act as the trusted advisor and strategic partner for enterprise customers. Lead regular customer meetings in person and virtually, including Monthly/Quarterly Value Reviews, Executive Business Reviews (EBRs), and annual strategic planning. Build deep relationships with C suite, finance leaders, commercial teams, project teams, and IT stakeholders. Commercial Ownership & Renewal Success Own the renewal strategy for your customer base, ensuring commercial readiness, risk mitigation, and alignment to customer goals. Identify expansion opportunities and partner with Account Management to drive long term recurring revenue. Understand customer financial cycles, contractual commitments, budgeting, and value drivers, ensuring renewals land successfully with minimal friction. Product Adoption & Technical Alignment Support customers in fully leveraging EVision (Microsoft Business Central based) by understanding their configuration, workflows, and pain points. Translate customer challenges into actionable requests for Professional Services or the Technical Development teams. Interpret technical information clearly to senior stakeholders and ensure alignment with the product roadmap. Proactively identify optimisation opportunities using product usage insights. Cross Functional Collaboration Work collaboratively with Professional Services Consultants on implementations, upgrades, and optimisation projects. Partner with Technical Developers and Product teams to resolve complex issues, elevate appropriately, and represent the voice of the customer. Contribute to Strategic Account Plans that encapsulate value delivery, KPIs, risk mitigation, renewal readiness, and multiyear growth opportunities. Outcome Focused Customer Engagement Deliver structured, predictable engagement using Eque2's Strategic Governance Model, including: Executive Business Reviews Monthly Value & Success Reviews Adoption Plans Renewal & expansion planning Ensure customers achieve clear and measurable outcomes across onboarding, adoption, optimisation, and expansion stages. Customer Success Tooling & Data Discipline Use Eque2's Customer Success technology stack (e.g., ChurnZero and CRM) to track customer health, engagement, risk, and sentiment. Maintain excellent data hygiene ensuring accurate insights for forecasting, renewals, risk identification, and reporting. Utilise customer health indicators, usage analytics, ticket trends, and milestone achievements to proactively manage accounts. Skills, Experience & Capabilities Essential Proven experience managing enterprise customers in a software environment. Strong commercial mindset, able to lead renewal negotiations, identify risks, and protect recurring revenue. Confident in technical conversations, ideally with exposure to ERP, finance systems, or Microsoft Dynamics 365 Business Central. Exceptional communication and stakeholder management skills across both C suite and operational teams. Experience working collaboratively with Account Management, Professional Services and Technical teams. Ability to understand business processes across finance, commercial, and project costing. Highly organised with a structured approach to account governance and customer engagement. Desirable Experience in the construction, contracting, or project driven industries. Familiarity with enterprise onboarding, migrations into a cloud environment, and multiphase rollout programmes. Understanding of value based frameworks such as adoption planning, outcome mapping, and health scoring. What you'll love about working at Eque2 A rapidly scaling SaaS business at the centre of digital transformation in the construction industry. A mature Customer Success function with modern tooling, governance, and executive sponsorship. Clear progression pathways, with opportunities to grow into Senior Strategic CS or Leadership roles. A supportive, collaborative culture with high standards and a strong focus on customer value. A supportive, inclusive workplace certified as a "Great Place to Work". Competitive pay and a generous benefits package including pension, private healthcare contribution, enhanced family leave and flexible working options. Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

The Client Services team includes customer success, support, and solutions engineering. Responsible for generating value for our customers by ensuring clients are using InfoSum to its full potential, have the necessary support and regularly feedback client use cases internally. Sub Department overview: Customer Success is responsible for understanding, representing and delivering outstanding customer service to InfoSum signed clients. This is achieved by consulting on 1PD strategy, platform usage and partnerships. The team relay core client requirements to the business and identify opportunities to collaborate across internal departments for renewals, platform challenges, upselling, case studies, legal queries to maintain service for clients. Job Overview: The Customer Success Manager (CSM) is responsible for managing and growing a mix of standard and strategic accounts by working with client engineering, product operations, and commercial teams to understand and implement a varied set of use cases. The SMCS manages the day-to-day client interactions to ensure they receive the highest value from the InfoSum platform and are always engaged. The SMCS is expected to manage and maintain a wide portfolio of client relationships with a regular focus on upselling and renewing contracts and starting to exhibit thought leadership across the organization. Core Responsibilities: Drive day-to-day interactions with a defined set of partners Act as the client's go-to advocate and navigate internal processes at InfoSum and the client to provide the best outcome for the client Deliver analytical insights to the client by providing actionable recommendations Track performance and success of platform use to ensure InfoSum is driving towards the best possible outcome for the client / their partners Create and establish go-to-market plans for premium accounts and each of its multiple use cases Plan and execute QBRs and regular meetings Run a reliable and organized account process that keeps InfoSum on top of deadlines and capable of seamlessly introducing new revenue growth initiatives Additional responsibilities as and when required by the business The main skills needed to deliver the core responsibilities: Background in advertising technology Strong understanding of how data and identity is activated in the digital media ecosystem Clear written and oral communicator with emphasis on precision Demonstrable and consistent track record of successfully growing complex partnerships Ability to build and cultivate new relationships with potential and existing partners within all parts of an organization An organized self-starter that can diversify their skillset to meet business priorities Excellent interpersonal and customer-facing skills A high level of curiosity and willingness to understand complex solutions designed to service customer needs Track and communicate commercial and technical blockers for client success on InfoSum, including the commercial impact of client challenges and needs to support internal prioritization of solutions to their challenges A competitive salary based on your experience and ability to perform in role 25 days annual leave (excluding bank holidays) + a day off for your birthday + 2 Volunteering days Private medical insurance Life assurance - 4x your base salary Fantastic corporate discounts and mental wellbeing support, including a top of line EAP. Salary sacrifice schemes Enhanced Maternity, Adoption & Share Parental Leave We also reward our teams with monthly socials, 4pm finishes on a Friday & 3pm Fridays finishes during the summer months of June, July and August, 3 extra days off during the Christmas holidays and a culture built on recognition, collaboration and success

Build It Clean. Launch It Right. Scale It Stable. Creators move fast. But when things break, lag, misfire, or fail to integrate? Momentum stalls. That's where you come in. You don't just love the launch moment. You love what happens before it. ️ The structure. The configuration. ️ The "let's make sure this passes review the first time." At Passion.io, we're evolving fast - rolling out AI-powered features that accelerate how creators build and scale their apps. And, yes you guessed it. Where speed increases . Complexity does too. Which means This isn't traditional Customer Success either. This is technical ownership inside a high-growth creator platform. This role exists to guide customers through build QA App Store submission optimisation long-term stability. So launches feel smooth, not stressful. Not Reactive. Reliable. You don't just answer "how-to" questions. You diagnose. You optimize. You future-proof. ️ A Day in Your Launch Pipeline You'll manage a portfolio of 45 creators who need deeper technical partnership -primarily US-based (so yes, EST/PST is part of your rhythm). On any given day, you're: Troubleshooting complex platform configurations Reviewing integrations and automation logic Advising on backend setup to support scale Diagnosing root causes behind feature friction Guiding creators through technical implementation decisions Partnering with Product on advanced use cases Translating technical possibilities into clear action Escalating technical blockers with structured documentation Ensuring adoption of SDK updates or platform changes You're not patching issues. You're engineering smoother outcomes. ️ A Week in Your System Run technical launch-readiness reviews Review crash logs and performance signals Identifying recurring friction patterns across portfolios Escalating true platform issues with clarity and context Validate new feature releases before wider rollout Monitor compliance updates from Apple & Google Documenting technical best practices Improving implementation playbooks Supporting expansion conversations with technical credibility Partnering cross-functionally with Product & Engineering to strengthen platform reliability This is high-trust. High-context. High-impact. The Long-Term Architecture Over time, you will: Refine technical onboarding playbooks Reduce bug volume and technical churn drivers through smarter process design Improve QA and submission workflows Increase feature adoption through clarity by proactively supporting customers through major version upgrades Shorten time-to-launch for complex builds Improve integration success rates Strengthen scalable documentation systems and internal knowledge loops Elevate the technical maturity of the creator base You're not just solving tickets. You're improving the architecture of success. ️ If This Sounds Like You Spent at least 2+ years in Technical CSM, Solutions, or SaaS implementation roles Have stories to tell and results to prove your Success Super Powers in supporting SaaS or app-based platforms You're confident discussing APIs, integrations, automation logic Crafted the art of managing multiple concurrent launches You've supported customers through platform configuration ️ translate complexity into clarity You are structured, analytical, and calm under ambiguity High-touch customer experience is your zone You're proud to say, "I have strong written documentation skills" Your mind is trained to see patterns before they become recurring issues And This? Mic Drop ️ We'd dream to meet you You've worked in no-code / low-code ecosystems You're super comfortable with provisioning profiles, certificates, metadata You understand backend logic even if you're not writing production code You say, "No Problem" confidently when required to: ️ Support Apple App Store / Google Play submissions ️ Review logs or crash reports You enjoy diagnosing systems more than reacting emotionally You think in workflows, not just conversations You thrive in fast-moving product startup / scale-up environments A Quick Reality Check . This is not first-line support. You won't live in reactive ticket queues. You'll handle complexity. You'll influence product evolution. You'll build scalable technical systems that reduce friction at scale. If you love clarity, systems thinking, and platform leverage - You're in the right place. So Wondering What Success Looks Like? You'll know you're crushing it when Apps launch smoothly with minimal store revisions Technical escalations decreases, and feature adoption increases across your portfolio Integration setups are smoother and faster Creators feel technically confident, supported and operating independently over time Product improvements are influenced by your insights Technical reliability drives long-term retention Documentation is structured and proactive This is Customer Success - with technical depth ️ That's leverage. That's scale. ️ The Passion.io Experience: What We Do & How We Work At Passion.io, we're on a mission to empower creators to build and monetize their own mobile apps - without coding. Our platform lets 15,000+ creators launch their own mobile apps and teach their passion - no code, no hassle, just impact. Over 200,000 users (and counting!) are using the apps they've built. And since we're building AI-powered features that accelerate how creators launch and scale - this means you'll be working at the frontier of where the creator economy is heading next. You'll be part of a fast-moving, fully-remote crew spread across the globe, passionate about growth and building tools that change lives. Here's what (else!) makes working with us, well kinda awesome Fully remote freedom (work from wherever) ️ Global Gatherings - Meet the team IRL in epic locations (Croatia, Portugal, Greece we like good views ) Career Growth - Actual Career Coaching, training, and conferences on us Autonomy with impact - your thinking directly shapes how creators build and scale Tech Gear Budget - Because high-performance systems start with yours ️ Time Off That Counts - 24 paid vacation days + 10 "Celebration Leave" days for the holidays you actually celebrate. Paid Parental Leave - Because family first, always. Join a global crew shaping the future of creator-led apps Your Passion.io Hiring Journey (So you know exactly what to expect) We like clarity. And structure. You probably do too 1️ Discovery Call: Meet your Talent Guide - Real talk about your experience, how you think, and the kinds of technical problems you enjoy solving. 2️ Diagnose & Design: A short, real-world platform scenario where you walk us through how you'd identify root causes, optimize configuration, and future-proof the build. We're not testing perfection. We're looking at how your brain works. 3️ Technical Deep Dive: Meet your future Career Coach. We'll explore your systems thinking, escalation judgment, platform fluency, and how you manage complexity across a technical portfolio. This is where depth shows up. 4️ Team Connect: Meet the CS crew. Swap ideas. Ask questions. Feel the vibe. 5️ Systems & Scale Meet: We align on technical leverage points, how Technical Success Partnership increases feature adoption and strengthen long-term platform reliability. This is about impact beyond tickets About building infrastructure, not just solving incidents. Big Picture Conversation: Culture, mission, long time growth - does this feel Transparent. Thoughtful. Structured. Human. Your "I Was Built For This" Moment Starts Now. If you've been waiting for a Customer Success role where: ️ You solve complexity with clarity ️ Your instinct is to think in workflows, integrations, and optimization ️ You influence how a fast scaling AI-powered platform evolves ️ You operate at the intersection of technical depth and real customer impact Then this isn't "just another" CS role. Apply. Show us how diagnose, prioritize and improve systems. Let's architect scalable creator growth - the smart way. ️

As a Customer Success Manager, you will play a critical role in driving customer value and reducing churn risk. In this role, you will leverage technology, data insights, and strategic frameworks to manage a large portfolio of customers efficiently and effectively. This role is a Customer Success Manager working at scale, with a large portfolio of 50 - 100 mostly Corporate and Enterprise customers. You will work with customers either in 1:1 engagements for high impact objectives, or by running one to many success programs to impact target customer groups. In those 1:1 engagements, you will use your relationship and communication skills to understand customers' business objectives and help to identify ways we can deliver increased value through broader and more mature use of Staffbase. You will have ownership of your portfolio which includes ensuring that the renewal cycle is followed and successfully closed. You will also have the chance to grow your book of business by spotting opportunities to increase how the customer is working with Staffbase. Part mentor, project manager, consultant and comms specialist, you are continually passionate about helping our customers improve their communications strategy and be successful with Staffbase. What you'll be doing Manage a high-volume customer portfolio using a scalable, technology-driven approach. Monitor Customer Health Metrics to identify, qualify, and efficiently mitigate risk Manage and successfully close renewals, as well as growth opportunities. Support the adoption of Staffbase features during every customer touchpoint using playbooks, product signals, and other relevant data points to look for opportunities to expand the Staffbase footprint with your customers Run customer webinars and CSM office hours sessions with a group of customers to drive growth and further product adoption, and efficiently drive value at scale Establish a position as a domain and platform expert through delivery of engagements (e.g. Executive Business Reviews, Expansion Consultations) and other ad-hoc requests to support clients and their goals Partner with internal stakeholders such as Account Executives and Commercial Leaders to research and execute Success Plans with priority customers Partner with cross-functional teams to create and maintain value-driven assets, determine needs and implement scalable and proactive multi-channel programs that accelerate value realisation Develop and execute one-to-many customer success programs, including email campaigns, webinars, and self-service resources Act as a customer advocate to drive product enhancements and new feature development Implement and refine automation workflows to scale personalised customer interactions Stay updated on new tools and methodologies to improve scalability and efficiency What you need to be successful 3+ years relevant work experience in a customer-facing role. Ideally this would be in a digital or scaled customer function, but SaaS customer success, consulting experience, account management or sales organisation experience would be a plus Agile, task focussed and able to manage time based assignments to close Self-motivated, dedicated team player with innovative ideas to encourage customer adoption Excellent communication, presentation, and interpersonal skills Strong interpersonal skills and experience quickly building customer relationships Ability to adopt the approach of continuous improvement and actively contribute to the process and procedure of the team Proven track record of highly-professional customer service in a dynamic, start-up environment Creative problem solving under pressure when working through customer issues What you'll get Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan) Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of £1356 Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August Support - we're offering a Company Pension and Private Medical Insurance incl. Dental, life assurance as well as competitive Pay Parental Leave to support new parents Volunteers Day - you'll get one day off per year for supporting a social project

London, United Kingdom Posted on 19/02/2026 Evercam unifies fixed cameras, drones, and 360 into a single platform to improve construction productivity, team collaboration, and visibility. We are built for the most complex projects in the world, helping builders to run safer, more productive, and more profitable. Job Description Job Summary: As a Customer Success Manager (CSM), you will be responsible for nurturing strong relationships with our clients and ensuring their success with Evercam's technology solutions. You will serve as the central point of contact for clients, managing project and account-level relationships, and driving product adoption and usage. Your primary objectives will include project management, client communication, identifying expansion opportunities, and facilitating continuous improvement through feedback loops. Duties and Responsibilities: Own Account Level Relationships - Manage the successful delegation, execution, and communication of all service, product, sales, and billing tasks related to assigned clients/projects. Serve as the central point of contact for the customer, handling cross-functional coordination (Sales, Ops, Product, Finance, Support). Project Implementations - Efficiently handle onboarding and training of new users, ensuring seamless adoption of Evercam's technology. Integrate Evercam into user workflows and provide on-site training to maximise system utilisation. Project Product Adoption - Drive product adoption and usage by providing guidance and support to clients. Regularly monitor usage reports and ensure clients maximise the value of Evercam's technology. Client Update Communications - Provide regular updates to clients on product enhancements, new features, and industry trends. Communicate customer feedback and requirements to the product teams for continuous improvement. Identify Expansion Opportunities - Identify opportunities for upselling, cross-selling, and expansion within existing accounts. Work closely with the sales team to drive revenue growth. Proof of Value Reporting - Track metrics and figures to measure the success of client adoption and value generated. Plan and initiate actions to improve client success metrics. Continuing Success - Respond to client requests and ensure their success in using Evercam's system. Continuously improve operational processes to enhance customer satisfaction. Requirements Proven experience of building and leading a proactive CS team from the ground up 2 years of construction experience 3 years of customer-facing experience Lead by example and drive Evercam's cultural values Proven ability to influence cross-functional teams Build and nurture cross-departmental relationships Strong interpersonal skills / internal communication More importantly, be the voice and eyes of the company's mission, vision and values

About us: At Gravity Sketch, we are transforming how creative teams realize their vision. Our platform empowers entire teams to create, communicate, and collaborate spatially, breaking down the barriers of traditional workflows to make the design process more inclusive, efficient, and enjoyable. By enabling seamless, real-time interaction in a shared 3D environment across VR, desktop, and web, we empower the world's most innovative companies to bring better products to life. Our Values Force Multiplier Make everyone around you better Raise the Bar Deliver Results Owner mindset Hold yourself and others accountable Make every investment as if it were your own Don't let the egg drop Resourceful Take calculated risks Use what you/we have to deliver the most value Stay Hungry Curiosity Always be in learning mode Go Deep: ask the why/why not Explore and have fun Empathy Put yourself in the shoes of your customer Be genuinely caring and respectful Act from a place of understanding/longing to understand Role Summary The Enterprise Customer Success Manager role is instrumental in our customers' long-term success and business. You will work closely on the customer's journey post-sales to ensure they're obtaining full value from Gravity Sketch. As an Enterprise CSM at Gravity Sketch, your contributions to helping us build a foundation for the CSM motion allow you to have a significant impact beyond the traditional scope of a CSM role. The challenge At Gravity Sketch, Customer Success means collaborating with top global brands to help them adopt our innovative technology. This role presents unique challenges, as you'll be educating entire teams and organizations about our tool's capabilities and best implementation practices. As our product evolves and expands, so do its potential applications. You'll need to stay ahead of the curve by developing an in depth knowledge in our core workflows and work closely with our customers to explore new ways to leverage the GS product suite. Key Responsibilities: Building strong relationships with our customers is crucial, and you will engage with individuals at all levels, from end users (designers, modelers, etc.) to senior management (Directors and VPs). Partnering with senior stakeholders will allow you to develop mutually agreed-upon success plans that address the specific challenges and opportunities for which they adopted Gravity Sketch. At Gravity Sketch, the Customer Success Manager is the quarterback on the account, responsible for leading and coordinating our internal teams' efforts to achieve success. You will be responsible for coordinating large scale role out of licenses and handling the communication and logistics with new users, teams and stakeholders. You will take on learnings from your own accounts and our other customers to understand best practices for delivering change management at an Enterprise level. You will also play a key role in educating and training customers on how to leverage product features, enhancing their understanding and confidence in using the tool. You can also enlist the support of our team of experts if needed, especially when customers require in-depth guidance from a trained professional in their field. Furthermore, you will utilize both quantitative and qualitative data to uncover insights and drive actions within your accounts. Collaborating with cross-functional teams, including Sales, Product, Engineering, and Marketing, will enable you to achieve success for your customers. Your role as the voice of the customer internally will involve informing other departments about how our customers use Gravity Sketch, how we can best support them, and how we can maximize value for them. Gathering and communicating product feedback based on personal experience and customer insights will be another important aspect of your responsibilities. Additionally, you will actively contribute to the analysis, planning, and execution of Customer Success processes, helping us establish a strong foundation for the CSM function. Requirements: Considerable experience working in an enterprise customer success environment. Previously responsible for the growth and churn of a BOB. Organisation: Excellent structure and organisation, with strong attention to detail. Self-driven: Able to hit the ground running and execute quickly once we have aligned on a plan. Self-driven to learn, to set targets, and able to work under limited supervision. Passion and curiosity: Avid interest in VR, design and understanding how different products are made, curious personality and enjoys digging deep to understand and solve a problem. Grit: Positive attitude, and strong team working skills and hungry for success, not afraid to roll up sleeves and help out wherever needed. People-oriented: Excellent communicator - both written and verbal. Ideally but not required: experience with software in the product design workflow (Gravity Sketch, CAD, Illustrator, Photoshop, etc.) and/or footwear focused design degree. We have 10+ industry experts in house to help you with these skills and as resources for you to lean on. Nice to have: German verbal and written skills. Benefits Uncapped holidays: the startup world is busy, we encourage taking time off to recharge and rest. £50 (or equivalent in specific currency) month personal wellbeing budget. Private healthcare (region specific). £1,000 (or equivalent in specific currency) personal budget per year for professional development. You will learn a lot here but there may be more want or need. With this budget, we aim to support you in your career growth. Team lunch Wednesdays: out together in person, or virtually with food delivery credit. Socials and an annual global meet up: we are passionate about bringing everyone together whenever we can, this helps build tighter bonds and alignment. Enhanced parental leave policy (maternity and paternity). Cyclescheme & Techscheme (UK only)

Customer Success Manager page is loaded Customer Success Managerlocations: London, United Kingdom: Remote (United Kingdom)time type: Full timeposted on: Posted Todayjob requisition id: R23414Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what's happening now and shape what's coming next. Vantor is a place for problem solvers, changemakers, and go-getters-where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world. Please review the job details below. Vantor is looking for a Customer Success Manager (CSM) to expand our team in the UK. In this role you will be responsible for establishing strong relationships with commercial customers, facilitating product deliveries, and leading contract renewals. The CSM will orchestrate the overall relationship with assigned customers, which will include growing, adoption, and ensuring retention. In this role, you will have the opportunity to provide industry leading geospatial solutions to the most interesting commercial companies in the world spanning mapping, energy, insurance, telecommunication, and other industry verticals. Responsibilities: Serve as the primary customer contact once sales opportunities convert into contracts. Onboard new customers and training how to utilize the Vantor Hub platform. Work with clients to build Customer Success Plans, establishing critical goals, to aid the customer in achieving their objectives. Establish and maintain strong customer relationships and customer satisfaction through routine communication. Maintain a portfolio of customers and be responsible for contract renewals and upgrades. Measure and monitor customer's achievement of critical and key performance indicators, reporting both internally to Vantor and externally to Customer. Act as the Vantor liaison for technical inquiries, issues or escalations. This will include working with Vantor Support, Product Management (i.e. roadmaps), or others as needed and advocate customer needs/issues cross-departmentally. Build an in depth understanding of customers' business processes involving Vantor products and services. Identify areas of upsell or new revenue streams and ensure sales is informed of any opportunities that involve an amendment or expansion of an existing contractual commitment. Provide insight with respect to the availability and applicability of new products and features. Minimum Requirements: Bachelor's degree or equivalent experience and 5+ years professional background in customer-facing roles within premier, global organizations. Have a track record of maintaining strong customer relationships. Ability to travel ( 30%). Proficiency with Microsoft Word, Outlook, Excel, Powerpoint, Sharepoint, Zoom. Preferred Qualifications: Previous Customer Success Management experience desired. Success renewing and growing existing customer contracts. Preference for Europe with the ability to work out our London, UK office. Experience with geospatial intelligence (GEOINT) Applied experience in Geospatial Information Systems (GIS), Remote Sensing, and / or Image Processing desired. Familiarity with OGC services such as: WMS, WMTS, WFS, and WCS. Familiarity with CQL and Python. EEO Policy: Vantor is an equal opportunity employer committed to an inclusive workplace. We believe in fostering an environment where all team members feel respected, valued, and encouraged to share their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, protected veteran status, age, or any other characteristic protected by law.

About incident.io incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop. Since launching in 2021, we've helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io to restore services faster, stay aligned under pressure, and focus on building what matters. We're a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We've raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from world-class technology companies. The Team Our Customer Success organization is at the heart of incident.io. The team has an exceptional ability to understand customer challenges and deliver Incident Management solutions that truly resonate and make an impact. We believe in a customer-led product approach, collaborating seamlessly with our Product team to uncover, understand and address the unique needs / challenges of each customer. Our mission and goals go beyond satisfaction-we strive to delight customers at every stage of their journey, building and fostering long-term relationships built on trust, shared success, and mutual growth. The Enterprise CSM team work with some of the most iconic enterprise technology brands-Intercom, Etsy, Miro, HashiCorp and StubHub, to name a few-helping them unlock and realize the full value / potential of incident.io. They are the primary advocate and strategic partner for our largest and most impactful customers owning everything post-sales, ensuring our customers feel heard, understood and consistently realize value from our platform and all of it's offerings. What you'll be doing: Leading seamless onboarding and integration for net-new enterprise customers, ensuring a smooth transition to incident.io while delivering in-depth training to maximize platform adoption and value. Building and maintaining strategic relationships with key stakeholders, acting as their primary point of contact and trusted advisor. You'll regularly engage with customers to understand their evolving needs and provide tailored, impactful solutions. Proactively addressing customer challenges and opportunities, delivering ongoing support to ensure satisfaction, retention, and continuous improvement while advocating for product enhancements where necessary. Identifying and driving expansion opportunities, including upsells and cross-sells, by aligning our offerings with customer goals to deliver measurable value for both the customer and incident.io. Championing the customer voice internally by sharing actionable insights during Monthly Impact Review meetings and collaborating closely with Product, Engineering, Sales, and Marketing teams to drive alignment and success. What experience you need to be successful: Ample experience in Customer Success, Account Management, or a related role with enterprise SaaS customers, with a proven track record of driving adoption, retention, and growth in large, complex accounts. Exceptional relationship-building and communication skills, with the ability to engage stakeholders at all levels. Experienced in partnering / collaborating with Product, Engineering, and Sales teams to align on customer needs, simplify technical details, debug issues, and identify opportunities. Strong problem-solving and strategic thinking skills with a proactive approach to addressing customer challenges and delivering results making their experience with incident.io magic. Desire to work in a fast-paced start-up environment where things can be ambiguous and you need to operate with autonomy. What we offer: We're building a place where great people can do their best work-and that means looking after you and your family with benefits that support health and personal growth. Market leading private medical insurance Generous parental leave First Friday of the month off Generous annual leave/PTO allowance Competitive salary and equity Remote working and personal development budget Enhanced pension/401k