IT Device Support Engineer

Our team provides essential technology support and device lifecycle management for colleagues across Macquarie. We are responsible for ensuring the smooth provision, deployment, and disposal of IT assets, working closely with internal teams and business stakeholders to deliver reliable and efficient technology solutions. Our collaborative approach ensures that everyone in the organisation has the tools they need to succeed.

Please note this is a fixed term opportunity for 1 year.

At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.

As an IT Device Support Engineer, you will be the key point of contact for technology support and device logistics. You will coordinate all aspects of device lifecycle management, from initial provision to final disposal. Your role will involve hands on management of IT assets, assisting colleagues and stakeholders with technology needs, and ensuring devices are built, deployed, and maintained efficiently. Your flexible and enthusiastic approach will help you multi task and prioritise in a dynamic environment, while your excellent communication skills will enable you to provide outstanding support to our internal teams.

• Completed vocational training as an IT specialist for system integration or equivalent practical experience
• Understanding of Office O365 and Windows 11 and supporting end user access management tools, including Active Directory
• Basic troubleshooting and knowledge of mobile devices, specifically Apple iOS, MacOS, and Android
• Strong verbal and written communication skills as well as record keeping skills
• Flexible, enthusiastic, and approachable manner, with the ability to multi task and prioritise tasks
• Ability to work full time in the office

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

Technology enables every aspect of Macquarie, for our people, our customers and our communities. We're a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow's technology solutions.

We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.
Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.