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Required for: as soon as possible Location: across both Westminster School and Westminster Under School Contract: full-time, temporary (12-month fixed-term contract) Salary: £55,000 - £60,000 per annum Benefits include: Free school meals when on-site 25 days paid holiday, as well as a discretionary Christmas shutdown period Generous School pension scheme Free access to the School's leisure facilities, including a fitness gym (restricted hours). Cycle to Work Scheme and season ticket loans following completion of our standard probation period Private medical insurance (opt in). Deadline for applications is midday on Monday 5th January 2026. Interviews will take place in-person shortly after the closing date. The Head of Facilities Management is responsible for the effective and efficient delivery of a wide range of facilities services (hard and soft) at Westminster School, and the overall presentation of both school sites. This includes overseeing security, fire safety, waste management, laundry, events, and logistics, ensuring all services meet the highest standards of safety, compliance, and customer satisfaction. The Head of Facilities Management leads multiple teams and manages key service contracts, working closely with internal and external stakeholders to support the smooth and sustainable daily running of large and busy sites. They will uphold high standards, ensuring compliance, and driving continuous improvement of services that directly impact the daily life of pupils, staff, and visitors. This role will report to the Assistant Director of Estates and Operations. Immediate Line Management Responsibility Security & Fire Manager Senior Porter Laundry Supervisor Front of House (reception) team Key Responsibilities Contract Management & Logistics Oversee pest control, laundry, linen supplies, and waste management services across the sites. Manage service contracts for recycling, bulk and confidential waste, and compacting machines. Order and maintain furniture for common spaces, Day and Boarding Houses, and coordinate replacements as needed. Manage the school's vehicle fleet, including maintenance, tax and MOT, permits, and incident response. Security & Fire Safety Lead 24/7 security team, overseeing access control (ACT system), CCTV, and key management. Manage School security operations and systems to safeguard pupils, staff and parents, visitors and property, including monitoring and advising on any serious breaches of security. Liaise with police, Abbey, and other agencies on security matters, including major events and incidents. Represent the school on the Dean's Yard Security Forum and participate in the Critical Incident Control Team. Act as Fire Officer, overseeing statutory servicing, fire drills, alarm systems, and fire risk assessments. Chair the Fire Safety Committee, with oversight for preparing agenda and papers, and report to the Health & Safety Committee. Respond to security and fire incidents across both sites, ensuring robust emergency procedures. Team Leadership & Stakeholder Engagement Line management of aforementioned teams, ensuring effective performance, and professional development of individuals. Act as the main interface between the School and Loadstone House for the cleaning and hospitality staff on both sites. Attend weekly operational briefings with the Deputy Head (Co-Curriculum, Events & Planning) representing facilities management to inform stakeholders at the Great School, and Under School as appropriate. Events & Support Services Liaise with internal stakeholders (e.g., Senior Management Committee/Team, Westminster School Enterprise Ltd, Loadstone House, Events & Planning Administrator, Day and Boarding internal House Teams, and external partners (e.g., Abbey, Church House, contractors , to ensure the smooth running of facilities management, and school events, including; Managing the set up and support for school events, Coordinating with the different teams and services required (e.g., events bookings, porters and security) Maintain inventory and manage logistics for post, parcels, and laundry across the estate. Compliance & Continuous Improvement Ensure all operations comply with statutory and regulatory requirements, including health and safety, fire, and environmental standards. Maintain accurate records and logs for key systems (e.g., access, keys, fire safety). Drive continuous improvement in service delivery, resource allocation, and team efficiency. Site Presentation Ensure presentation is maintained to a tidy and clean standard at both sites by conducting daily/weekly site inspections and taking action to resolve any identified issues. Implementing a schedule programme of reviews to ensure the above takes place. Other Any other activities as are required to support the Assistant Director of Estates & Operations. Working at Westminster Westminster School is a busy, purposeful and vibrant place to be and an excellent workplace. The community is made up of around 750 pupils, 120 teaching staff and 108 support staff. Our staff are friendly and welcoming, and all newcomers quickly become part of the rhythm of life here. There is a real sense of community here as, being a boarding school many members of staff and pupils live on site and the School's premises are very much treated as a home away from home. School life starts before breakfast and continues way beyond the working day; as a result, there is always a lively atmosphere in and around School and always someone to share a tea and biscuit with in the Common Room. Support staff as much as teaching staff are encouraged to embrace the School's day-to-day activities, whether that be attending an evening concert or a morning service in the Abbey. At Westminster we will always select the best candidate for every position. We do know, however, that we can only truly choose the best person on every occasion if a broad and diverse pool of candidates see the job advertised and are encouraged to apply. As such, we continue to work on how our job roles are encountered, and particularly welcome applications from groups who have traditionally been underrepresented here. Westminster School is for everyone, regardless of gender, ethnicity, sexual orientation or any other protected characteristic. We hope you are encouraged to apply. The School Westminster School is an independent day and boarding school for boys aged 13-18 and girls aged 16-18, with a long history, a distinctive ethos, and a unique sense of place in the very heart of London. Pupils achieve exceptional examination results and entrance to some of the top universities in the world. It is a busy, passionate and purposeful place where independent and deep thinking is enjoyed, encouraged and respected by all, and where holistic excellence is nurtured and valued. While the School is one of the foremost centres of academic excellence in the country, its commitment to academic life does not make it a hothouse for passing examinations. Pupils' success at examinations and entry to leading universities is instead a result of their enjoyment of academic enquiry, debate and search for explanation, well beyond published syllabuses. Pupils are intellectually, socially, ethically and politically engaged and our aim is to ensure that their enthusiasm for learning is developed further, allowing them to take full advantage of the opportunities presented to them in the future. At Westminster, pupils have the freedom to lead on projects outside of the classroom and embrace a whole range of extra curricular activities and interests. A host of pupil led societies take place every week at the School, often with expert guest speakers, and pupils can choose to study an additional language, play an instrument or two, volunteer in local primary schools, row along the Thames, take part in plays and musical, and much more. The School's ethos resides in the enduring values of the liberal tradition reflected in the 1560 Charter of Westminster's Elizabethan foundation, where it is stated that: 'the youth which is growing to manhood, as tender shoots in the wood of our state, shall be liberally instructed in good books to the greater honour of the state'. Whilst academic and cultural attainments are highly prized at Westminster, the School is fully committed also to each pupil's spiritual, moral, emotional and physical development and wellbeing - with a particular emphasis on drawing out individual talent wherever it lies - and to prepare young people for fulfilled private and public lives. From September 2028, the School will welcome both girls and boys at 13+ entry, offering a Westminster education to all. By 2026, Westminster Under School will have opened its brand new pre-prep for girls and boys at 4+ and girls will have joined boys in Years 3 and 7, at the 7+ and 11+ entry points. By 2030, all year groups at Westminster School and Westminster Under School, from ages four to 18, will be fully co educational, reflecting the School's dedication to inclusivity and excellence.

Company description: At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns its about helping people feel confident in their decisions and supported in their future. We dont just manage money, we guide people through lifes big moments, helping them stay on track and focus on what matters most click apply for full job details

Company description: Were hiring a Manager within our ECS plan administration team in Jersey. ECS provides bespoke solutions for employee incentive plans, including share schemes, fund deferrals, and nominee arrangements. Youll be working on market-leading technology across a diverse range of sophisticated incentive plans. Youll manage a growing team of plan administrators, support system implementations, and build strong client relationships while contributing to the strategic growth of the division. Job description: Team Leadership: Manage and mentor plan administrators, lead appraisals, and oversee daily workloads. Client Management: Build relationships with key clients, lead on transactions, and liaise with third-party advisors. System Oversight: Configure systems, support new functionality, and drive process improvements. Commercial Input: Assist with budgeting, billing, and preparation of client quotations. Strategic Contribution: Participate in team strategy sessions and support business development. Compliance & Governance: Ensure adherence to internal policies and regulatory requirements. Collaboration: Foster a positive team culture and support cross-functional initiatives. Required profile: Experience in incentive plan administration or system-based service delivery. Strong leadership and communication skills. Analytical thinking and effective problem-solving skills. High attention to detail and commercial awareness. Proficient in Microsoft Office and comfortable working with technology platforms. Ambitious and committed to developing expertise in this specialist area. Holds a relevant professional qualification. What we offer: CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging. JBRP1_UKTJ

Come and join us as an Accounts Payable Co-ordinator in this part-time role based in either Cheadle or Sale! wienerberger UK & Ireland is dedicated to empowering the construction industry to create a sustainable future for generations to come, through an extensive range of high-quality building products, systems, and solutions click apply for full job details

We have an exciting opportunity for a motivated and organised individual to join our Learning & Organisational Development (L&OD) team at Stantec, supporting over 4,000 consultant employees across the UK. In this role, you will provide administrative and coordination support for the delivery of learning and development activities. You'll play a key part in ensuring our programmes are well organised, accessible, and aligned with business needs-contributing to the growth, capability, and engagement of our people. Your focus will be on maximising efficiency in the curation and administration of training courses, driving the effective use of our Learning Management System (TalentHub), and supporting both virtual and in-person learning experiences. Key Responsibilities Coordinate and schedule internal and external training programmes, workshops, and events. Manage logistics including venue bookings, virtual platform setup, and distribution of training materials. Maintain accurate records of learning activities within TalentHub. Monitor compliance with mandatory training requirements and produce regular reports. Act as the first point of contact for training queries, providing guidance and support to learners. Liaise with external training providers and internal stakeholders to ensure smooth programme delivery. Collect and analyse feedback to support continuous improvement of learning initiatives. Assist with the development and communication of the L&D calendar and promotional materials. Support business development by providing learning related information for bids and industry social value requests. About You You will be a collaborative team player who is able to work with both internal and external stakeholders (L&OD team, Talent Engagement and Career Development team, and wider HR colleagues and external training provides and venues) successfully and efficiently and be committed to delivering results, possessing strong written and verbal communication skills and a track record in administration and have high attention to detail and ability to manage confidential data responsibly. A CIPD or related L&D qualification (achieved or working towards) is desirable but not essential. Why Join Us? At Stantec, we believe in empowering our people through continuous learning and development. This role offers the chance to make a real impact on employee growth and engagement, while working in a supportive and dynamic environment.

Our client is seeking a Senior AML Administrator to deliver a robust AML/CFT/CPF programme for their esteemed organisation and one of its clients. This role is essential in the implementation and management of AML processes, including reviewing due diligence on new investors and refreshing due diligence on existing investors through periodic reviews. You will be responsible for providing guidance and support on regulatory matters and AML queries and will need to be proficient in undertaking open-source searches to enhance investor profiles. The successful candidate will also assist in reviewing initial and ongoing screening checks, offering guidance to the internal client team, and identifying issues for escalation to the Risk Committee. Moreover, the role involves ongoing support and training for junior team members and collaboration with the internal team to enhance AML knowledge. The ideal candidate will support the effectiveness of AML processes and contribute to ad-hoc projects to strengthen AML controls. This is a full-time position. Job Duties: Contribute to the implementation and management of AML processes, including reviewing due diligence on new investors. Assist with periodic reviews of existing investors' due diligence. Provide guidance on regulatory matters and AML queries. Undertake open-source searches for prospective investors to enhance profiles. Review initial and ongoing screening checks, guiding the internal client team. Identify concerns for consideration and escalation to the Risk Committee. Support and train junior team members in their roles. Collaborate with the internal client team to strengthen AML knowledge. Provide input on the effectiveness of AML processes and assist with ad-hoc projects. Perform any other reasonable AML duties as required. Job Requirements: Previous experience in an AML role, with a professional Compliance Qualification. Genuine interest in compliance and a passion for AML matters. Strong background and understanding of financial services. Knowledge of the application of the 3 Tier Test and JFSC AML/CFT/CPF Handbook due diligence requirements. Understanding of key risk areas and application of enhanced due diligence. Strong administrative, analytical, and organisational skills. Excellent interpersonal, written, and verbal communication skills. Ability to take ownership of tasks and work independently when needed. Inquisitive mindset with the ability to analyse issues, draw implications, and make recommendations. Positive attitude with a preference for collaborative teamwork. What You'll Love: You will appreciate the collaborative and supportive atmosphere within a team focused on delivering exceptional AML and compliance services. The role offers opportunities for professional development and growth in a dynamic and rewarding environment, where independent thinking and professional judgement are highly valued. You will thrive in a culture that promotes teamwork and encourages innovative solutions to enhance AML compliance, making a significant contribution to the success of both the organisation and its clients. Interested? Register today, confidentially, with one of our friendly and dedicated recruitment specialists by clicking here

Senior MySQL Database Administrator (DBA) Remote working Cloud SQL (MySQL), BigQuery, GCP Salary circa £75k plus benefits and equity Are you ready to join a fast-growing, profitable scale-up that's shaking up the industry? Our client is building a global digital marketplace with a mission to disrupt the sector. They've been busy throughout the year and have effectively doubled their tech team. They ne

Trust Administrator / Senior Administrator Department: Trust Employment Type: Permanent Location: Guernsey Reporting To: Assistant Trust Manager Description Who we are: Saffery Trust is a director led firm of individually expert, collectively exceptional people. We help clients optimise their personal and business wealth and create lasting legacies. We have the freedom and agility to act in the moment, and the wisdom and experience to plan for the long term. Established in Guernsey in 1977, we are one of the largest independent private client firms on the island. As an accredited STEP Platinum Employer Partner, we offer great benefits, including: a competitive salary flexible working and dress for your day policies full financial support and study leave for professional development top level health insurance for our people annual performance based bonuses e bikes free for staff use and opportunities to take part in green initiatives regular sports and social events as well as opportunities to support local charities The role We're looking for an enthusiastic Trust Administrator / Senior Administrator who demonstrates our core values and wants to build a rewarding career delivering client service excellence. This role is a permanent contract, working within a trust and corporate services team to support high net worth individuals and their families. The responsibilities You'll be working in a friendly and progressive environment as a member of the team to undertake a broad range of duties including: Administrator Assisting with the set up and maintenance of client information in the database; and statutory records including minutes of directors and shareholders meetings, and trustee resolutions. Completing the day to day bookkeeping for companies and trusts up to trial balance including monthly reconciliations and downloading of statements. Assisting with the opening and closing of entity bank accounts and reviewing incoming funds into client bank accounts, working towards becoming competent in liaising with bankers over remittance of money, deposit accounts, investment transactions and settlement instructions. Preparing emails and routing through to senior team members in readiness for sending, taking telephone messages and carrying out call backs. Preparing routine investment review minutes. Developing an understanding of the firm's policies and procedures and how they impact day to day work. Developing an awareness of tax and taking note of warning messages while gaining knowledge on the formation of legal entities and trusts. Updating the time keeping system in line with expectations and striving to meet utilisation targets. Senior Administrator Setting up and maintaining the client information database and statutory records including minutes of directors and shareholders meetings, and trustee resolutions. Completing the day to day bookkeeping for companies and trusts up to trial balance including monthly reconciliations and downloading of statements. Assisting team members with the opening and closing of entity bank accounts and reviewing incoming funds to client bank accounts, noting any inconsistencies; liaising with bankers over remittance of money, deposit accounts and investment transactions and settlement instructions. Liaising with intermediaries as directed by senior team members, including proactively making phone calls, attending intermediary meetings, preparing meeting notes where appropriate, and discussing technical matters with senior team members to gain understanding. Preparing routine investment review minutes and liaising with investment advisors and brokers, as required. Working towards competency in the formation of legal entities and trusts and developing knowledge of registry requirements in common jurisdictions. Acting in line with the firm's policies and procedures and demonstrating a good understanding of how they impact day to day work. Gaining and developing an awareness of tax, taking note of warning messages. Completing the time keeping system and meeting utilisation targets. You Administrator Successful attainment of a minimum of 5 GCSEs (or equivalent) at grade 4 (or C) and above, including English and Maths. Effective and confident communication skills and the ability to converse with a range of people. Ability to organise work schedule over the short term, with support if needed. Ability to work to specified standards and service levels and propose solutions to resolve straightforward daily problems. Evidence a positive and committed approach to teamwork and an understanding of the importance of working together to provide excellent client service. Senior Administrator A sound understanding of tasks covering a range of activities using multiple methods, techniques and processes. May have attained or be working towards STEP or CGI, or equivalent, along with meeting your CPD requirements. Effective communication skills and the ability to converse with a range of people, adapting style with ease to suit the audience and situation. Ability to identify and resolve non complex issues, with support and direction. Ability to prioritise and complete tasks to achieve deadlines, with support and direction. Ability to work to specified standards and service levels and propose solutions to resolve straightforward daily problems. Evidence a positive and committed approach to teamwork and an understanding of the importance of working together to provide excellent client service.

HR Administrator Glasgow £29k per annum Full-time Hybrid with commute to Cambuslang office 2 days a week Competitive pension scheme - Enhanced maternity/paternity pay - Life assurance - HolidayPlus - Cycle2work Scheme & more REQ5280 An exciting opportunity to join a forward-thinking company that proudly serves six million customers, keeping them safe and warm every day. As an HR Administrator at SGN, you will be responsible for overseeing the end-to-end process of onboarding new employees and maintaining accurate records for both new and existing staff across the organisation. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute Guide new hires through the onboarding process, ensuring accuracy and compliance Working closely with our external vetting provider to ensure background checks are completed in a timely manner for new and existing employees Schedule and coordinate interviews from scheduling Teams meetings, sending invitations and calling candidates Prepare and distribute offer letters, contracts of employment and onboarding documents, ensuring new hires have the information they need to get started Enter new employee data into HR systems and work with IT to set up user IDs, order equipment, arrange ID badges Create and maintain contracts of employment and letters to reflect contractual changes Ensure employee records are kept up to date and accurate within all HR systems Work closely with payroll to ensure new and existing employees are paid correctly in line with contractual requirements Work collaboratively with key stakeholders such as HR Managers, Recruitment and HR systems to ensure a smooth onboarding experience. Supporting the wider HR Administration team as necessary. What you will need Have demonstrable experience in onboarding and HR administration processes, understanding legal requirements and best practices You're comfortable navigating HR systems, managing data and have experience with HRIS You thrive in a fast-paced HR environment and can adjust to changing priorities You excel at communication, both written and verbal, stakeholder management and building positive working relationships You're highly organised, detail oriented, and able to prioritise tasks to meet deadlines under pressure We would prefer if you had relevant industry experience. However, if you don't have all the qualifications, but think you have other applicable experience that would make you a good fit for the role, we would still love to hear from you. Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm. About us Benefits Diversity and inclusion If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.

Senior Systems and Platform Engineer (Chippenham, UK) We are seeking a skilled and experienced Senior Systems and Platform Engineer to join our team. This critical role blends hands on web administration with strategic platform management, making you responsible for the implementation, maintenance, security, and performance of our core web infrastructure and customer facing platforms. The ideal candidate will manage and maintain our servers, applications, databases, and caches, ensuring their smooth operation and optimal performance. You will manage system integration, operations, and upgrades, and act as the key technical contact for both internal teams and customer stakeholders. This position requires a blend of deep technical, hands on work and strong collaborative skills to ensure our systems scale effectively and perform reliably. Key Responsibilities Platform & Server Administration Configure, maintain, and optimise server software for high availability and security. Manage and troubleshoot web applications. Manage, scale, and maintain performant database clusters and cache clusters. Configure and integrate associated hardware, such as media players, displays, and network components. Coordinate and implement all system software updates, patches, and configuration changes. Monitoring, Performance & Scaling Monitor server and platform performance, device connectivity, and capacity, implementing scaling strategies as needed. Ensure the overall health, high availability, and reliability of all web and platform deployments to meet SLAs. Provide technical leadership on scaling the infrastructure footprint to new stores or locations. Integration & Troubleshooting Diagnose and resolve complex technical issues across hardware, software, applications, and networks to maintain high uptime. Integrate platforms with customer systems, including POS, inventory, data feeds, and APIs. Support and manage infrastructure across cloud, on premises, and hybrid environments. Security, Compliance & Collaboration Implement and maintain robust web security measures to protect against vulnerabilities and cyber threats. Ensure compliance with web standards and protocols, including HTTP, SSL, DNS, and FTP. Perform regular system backups and execute disaster recovery procedures. Serve as the key technical contact for both internal development teams and external customer stakeholders. Deliver technical training, documentation, and best practices to customers and internal teams. Assist with general IT support as needed. Technical Support & Troubleshooting Serve as the main technical contact in Sittard, supporting both internal teams and key customer stakeholders. Diagnose and resolve technical issues across hardware, software, and networks. Collaborate globally and escalate complex product issues as needed. Build strong relationships with customer IT and operations teams. Deliver training, documentation, and best practices. Participate in operational reviews and performance reporting. Qualifications & Skills Required Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent related experience. Experience: 4-6 years of experience in systems engineering, web administration, or a related IT operations role. Managing multi site Digital Signage platforms (AMP, Scala, Broadsign, Bightsign) is preferred. Server Technology Proficiency in configuring and managing web server software like Apache and Nginx. Databases & Caching Expertise in setting up and maintaining scalable MySQL databases and Redis cache clusters. Platforms & OS Experience managing multi site digital platforms (e.g., digital signage, CMS) and proficiency in both Linux and Windows environments. Networking Deep knowledge of networking (TCP/IP, VPN, firewalls, proxies) and web protocols (HTTP, SSL, DNS). Hardware & Scripting Familiarity with media player hardware and displays and basic scripting skills (e.g., Bash, PowerShell, Python). Soft Skills Excellent troubleshooting and problem solving abilities with strong communication skills for both technical and non technical audiences. Preferred AWS SysOps Administrator certification or experience with AWS services (EC2, S3, RDS, IAM, CloudWatch). Background in retail technology or Quick Service Restaurant environments. Knowledge of digital media formats and content delivery workflows. Experience with audience measurement or sensor technology. What we offer A leadership role in one of the most innovative Global retail media tech companies. Collaboration with global teams and advanced digital signage solutions. Competitive pay, benefits, and professional development opportunities.

Location London, United Kingdom Employment Type Full time Department Customer Success Who is Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge? The Role As an Enterprise Customer Success Manager at Heidi, you'll own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi. You'll be the strategic partner for a portfolio of Heidi's largest enterprise customers, and will be accountable for their long-term success with Heidi. You'll shape the customer journey from success design through implementation to ongoing value realisation, building trusted relationships with executives and clinical leaders to ensure Heidi delivers measurable outcomes, sustained adoption, and lasting impact across clinical teams. What you'll do: Lead enterprise deployments Engage early in the customer journey to shape rollout and pilot strategies, ensuring every deployment is set up for success. Lead the onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows. Lead cross-functional collaboration within Heidi and with key customer stakeholders from executives to clinical and technical leaders to deliver smooth implementations, strong clinician adoption, and measurable outcomes. Translate strategy into execution, guiding teams to achieve results quickly and sustain them at scale. Drive change management Support organisations through significant workflow transformation by leading planning, communication, training, and reinforcement that give clinicians and executives confidence in adopting new ways of working. Partner for ongoing success Build trusted, long-term relationships with executives, clinicians, and operational leaders to ensure sustained value well beyond go-live. Engage with intention to demonstrate impact and expand Heidi's value across the health system, contributing to our mission of doubling healthcare's capacity. Deliver value at every touchpoint through proactive check-ins, success planning, and education strategies. Think and act strategically to scale your impact. Use data to drive decisions Interpret and operationalise customer insights to design and execute initiatives that improve clinician engagement and satisfaction. Use data to proactively manage risk and identify opportunities for expansion and advocacy. Track and improve metrics along the customer journey like time-to-first-value and early activation. Develop and execute tailored adoption plans to maximise user engagement and satisfaction, enhancing the continued love for Heidi among clinicians. Communicate and collaborate Communicate, present, and influence effectively at all levels, from executives to frontline clinicians, showing a genuine commitment to improving healthcare outcomes and supporting those who deliver care. Champion customer success Focus on what truly matters to clinicians and health leaders - improving care, enhancing patient outcomes, and making clinicians' working lives easier. Combine deep product expertise with empathy to solve relentlessly for their success, knowing that when they thrive, healthcare does too. Become the voice of the customer internally, advocating for their needs and priorities and showcasing wins. Stay ahead of health-system trends Be relentlessly curious about how healthcare is changing. Anticipate what's next, from digital health innovation to hospital operations and clinician workflows, and turn that insight into strategies that drive adoption and deliver measurable outcomes. Scale success Bring expertise, curiosity, and good judgement to how we grow. Shape the frameworks, tools, and ways of working that turn complex, multi-thousand clinician deployments into scalable, high-impact rollouts. Earn trust, prove value, and embed Heidi as a critical partner in every health system's long-term success. Gather and share insights to influence product development and feature prioritisation. Improve Process & Playbook development to refine and scale customer success playbooks, frameworks and collateral. Partner across Product, Sales, Support and Engineering teams to share insights and streamline implementation processes What we look for 2-4+ years of experience in a Customer Success role at a SaaS company, with a proven track record of owning the full customer lifecycle. Healthcare experience or familiarity with clinical workflows is desirable, though not required. Exceptional communicator who can build trust with clinicians, administrators, and cross-functional teams alike. Highly organized and detail-oriented, ability to manage multiple projects and competing priorities without compromising quality. Self-starter with a bias for action, comfortable navigating fast-paced, ambiguous environments. Mission-driven, motivated by reducing clinician burden and improving patient outcomes through thoughtful, intelligent technology. Influential and credible, able to align executives, clinicians, and IT leaders around shared goals and drive measurable outcomes. Proven impact in driving genuine adoption and lasting behavior change - not just managing projects, but embedding technology into daily workflows. Commercial mindset, understanding the link between customer success and business growth, including retention, renewals, and expansion. Builder mindset - collaborative, curious, and proactive. You spot challenges early, act quickly to solve them, and continuously raise the bar for yourself and your team. Tech fluent, confident using modern tools to collaborate, track outcomes, and share insights; experience with platforms like HubSpot, Gong, Figma, or Omni is a plus. Empathetic problem-solver, using data, curiosity, and insight to improve customer and patient outcomes. Thrives in change, adaptable and energised by building something meaningful in a fast-moving environment. Growth-oriented, eager to learn, contribute, and grow alongside a mission-driven team. Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you. What do we believe in? Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership. Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you should Join Heidi Real product momentum. We're not trying to generate interest, we're channeling it. Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. Unmatched impact. Play a pivotal role in shaping the playbook for how we are scaling customer success at a critical growth moment - all while working on a product that delivers tangible value to clinicians and patients every day. Work alongside world-class talent. Learn from some of the best engineers and creatives, joining a diverse team. Growth and balance. Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge. Flexibility that works. A hybrid environment, with at least 3 days in the office. Heidi's commitment to Diversity, Equity and Inclusion Heidi is dedicated to creating an equitable, inclusive . click apply for full job details