Building Fabric FM Contracts Manager

Building Fabric FM Contracts Manager

Location: Sheffield

Our client is a leading provider of comprehensive Mechanical & Electrical Building Services and Facilities Management solutions. We specialise in delivering high-quality services across various sectors, ensuring optimal operational efficiency and client satisfaction. As we continue to expand our operations, we are seeking a skilled Facilities Management Contracts Manager for Building Fabric and Plumbing & Drainage Services to join our dynamic team.

The Building Fabric Manager is responsible for leading and delivering all building fabric, plumbing, and drainage maintenance activities across a large hospitality-focused client portfolio. This role ensures the estate remains safe, compliant, well-presented, and operationally robust at all times. The manager will coordinate a multi-skilled team, manage subcontractors, uphold SLAs and KPIs, and support the wider FM operation in providing an exceptional customer experience.

Job Description Leadership & Team Management

• Lead, motivate, and develop a team of Building Fabric Technicians and Plumbing & Drainage Technicians.
• Manage workforce planning, including scheduling, resource allocation, performance reviews, and training needs.
• Promote a culture of safety, accountability, and high-quality workmanship.
• Support recruitment and onboarding of new team members.

Operational Delivery

• Oversee day-to-day delivery of planned preventive maintenance (PPM), reactive repairs, and minor project works related to building fabric, plumbing, and drainage systems.
• Ensure the estate is maintained to hospitality-grade standards, prioritising guest experience, safety, and brand presentation.
• Provide technical oversight, troubleshooting support, and guidance to technicians.
• Review work quality, ensuring all tasks meet HEB and client standards.

Compliance & Safety

• Ensure all works comply with statutory requirements, industry regulations, and internal policies.
• Maintain accurate records (PPM logs, permits, risk assessments, RAMS).
• Lead safety briefings, toolbox talks, and ensure the team operates under best-practice health and safety principles.
• Support audits and remedial actions.

Client Relationship & Stakeholder Engagement

• Act as primary point of contact for building fabric and plumbing/drainage issues across the account.
• Build strong relationships with client stakeholders, property managers, and hospitality operations teams.
• Attend account meetings, providing technical updates, performance reporting, and improvement plans.
• Ensure customer satisfaction through timely communication and service excellence.

Financial & Commercial Management

• Manage Building Fabric Services budgets, including labour, materials, subcontractor costs, statutory testing, and minor works.
• Track expenditure against budget and ensure value for money at all times.
• Support procurement of mechanical equipment, gas components, and specialist contractor services.
• Review contractor performance, validate quotations, and approve invoices.
• Identify opportunities for cost savings, improved system efficiency, and lifecycle planning.

Continuous Improvement

• Drive improvement initiatives related to asset reliability, energy efficiency, and lifecycle management.
• Contribute to innovation in maintenance delivery, materials, and technology.
• Support minor projects, refurbishments, and enhancement works across the estate.
• Manage financial budgets and expenditure to ensure cost control is in place. Maximise P&L performance through good commercial acumen and practice.
• Support revenue and margin growth through strong business development and maximising any opportunities available.
• Any other duties which are required by the business and within the scope of the role.

Personal Specification

• Proven experience in a similar Building Fabric or Maintenance Manager role, ideally within hospitality, retail, or a multi-site environment.
• Strong technical knowledge of building fabric maintenance (joinery, partitions, finishes, doors, floors, roofing, etc.).
• Experience managing plumbing and drainage maintenance.
• Demonstrated leadership and team management experience.
• Excellent communication and client liaison skills.
• Strong understanding of health & safety legislation (e.g., RAMS, permits, PUWER, COSHH).
• Ability to manage budgets, schedules, and contractor performance.
• IT literacy, including CAFM systems, reporting tools, and Microsoft Office.
• NVQ Level 3 or equivalent in their chosen discipline
• Experience of maintaining client relations and tendering for new work
• Experience of effectively building and managing teams of Technicians
• SSSTS Essential, SMSTS Desirable
• Application of their vocation experience to the benefit of the business
• A decisive, results focused Leader with strong organisational, prioritisation and project management skills
• Ability to use own initiative, working accurately with policies and procedures
• Excellent knowledge of maintenance service across PPM's, reactive and quoted works
• A working understanding of Electrical, Mechanical and Building Fabric equipment
• Excellent written and verbal communication skills
• Highly flexible and self-driven with strong ability to manage their own time • Prioritise workload and meet deadlines