At DCS Group, we're the UK's leading Distributor, Manufacturer and Exporter of Health, Beauty, Household and Grocery products, proudly partnering with global power brands such as Procter & Gamble, Unilever, Kenvue, PZ Cussons, SC Johnson, Whitworths and Danone.
We're now seeking a Customer Success Manager - Manufacturing to drive profitable growth, strengthen customer partnerships, and lead end-to-end commercial delivery across our manufacturing division. Reporting to the Channel Lead - Manufacturing, you'll play a pivotal role in securing new opportunities, elevating customer satisfaction, and supporting the successful delivery of innovative, market-leading products.
What You'll Do
- Own commercial delivery across your customer portfolio, achieving agreed revenue and margin targets.
- Create, manage, and submit accurate commercial proposals and tender responses, working collaboratively with Commercial Finance.
- Assess customer product briefs for commercial feasibility and launch viability.
- Provide high level technical and product support to customers.
- Identify and target key customer contacts, building strong multi stakeholder relationships.
- Strengthen customer retention by building long term value and exit barriers.
- Maximise profitability through effective demand qualification, forecasting, and timescale management.
- Identify, qualify and convert new business and network opportunities.
- Build strong industry relationships to secure new client wins.
- Deliver collaborative end to end project management with internal and external teams.
- Pitch trend led, data driven product innovations to strategic partners.
- Conduct category reviews, market monitoring and trend analysis to support growth.
What We're Looking For
- Proven experience in new business development and customer management.
- Strong commercial acumen with the ability to understand and act on customer needs.
- Excellent communication, relationship building and influencing skills.
- Technical understanding of manufacturing and production processes.
- Ability to interpret and present data with confidence.
- Strong Personal Care category understanding (desired).
- Ability to problem solve, identify challenges and propose effective solutions.
- Degree level education or equivalent experience in Manufacturing / Project Management.
Why Join DCS Group?
At DCS, we're proud of our dynamic, fast paced, and people first culture. You'll join a collaborative team in a business that invests in development, encourages innovation and supports long term career progression.
We offer a great range of benefits including:
- Life Cover
- Pension
- Medical Cash Plan
- Cycle to Work Scheme
- Staff shop
Join us and help shape the future of manufacturing excellence at DCS Group.