LossAdjuster MarleyRiskConsultantsLtdareproudtobethedifferenceinlatentdefectinsurance, providingcomprehensiveservicestoensuretheverybestresultsforallstakeholders. Establishedin2013,wehaveofficesinShrewsbury,LondonandCheltenhamandare goingthroughaperiodofgrowthtomeettheneedsofourexpandingclientbase. WeareseekinganexperiencedLossAdjustertoinvestigateaportfolioofLatentDefect Claimsonbothadelegatedandretainedauthoritybasis.Thepositionwouldalsosuitan experiencedBuildingSurveyorskilledinresidentialbuildingsclaims/defectdiagnosis/buildingpathology.Youwillbehomebasedandareexpectedtotraveltositesthroughout theUK. JobLocation: Hybrid working covering London JobType: Full-time(Mon-Fri). KeyActivities: Undertake loss adjusting services on an allocated portfolio of Latent Defect Insurance Claims, ensuring that all tasks are completed efficiently and effectively. Attend site visits / on-site meetings to investigate causation and cover. Review reports and gather information as required to fully investigate each claim. Liaise with other industry professionals, such as Surveyors, Engineers, Solicitors and Insurers to discuss claims, agree investigation strategies, advising on liability and costs and making appropriate recommendations with regards to policy liability and claims handing strategy. Manage your diary to ensure optimum use of time and resources, meeting all agreed deadlines. Update Claims Management Portal System to ensure all loss adjusting records are accurate and complete, and all data securely stored following appropriate guidelines. Periodically attend team meetings at Shrewsbury head office. Perform other tasks as reasonably required by Senior Management. Participate in any internal or external training as required, including high level CII/CILA qualifications. The company will cover the cost of all training fees but reserves the right to claim back some or all the costs should you leave the company within a certain timeframe (as stipulated in your contract of employment). Manage inbound and outbound calls, emails and letters with insurers, policyholders, fellow professionals and industry specialists. Liaise with policyholders and experts to ensure accurate and timely settlement of claims. Identify and assist in pursuing recoveries and liaise with legal advisors. Ensure customers are treated fairly in line with policy terms and conditions, abiding by all relevant legal requirements, industry guidelines and company standards. On occasion, opportunities may arise to join other Loss Adjusters and/or Claims Handler on site visits across the UK. Actively participate in team discussions to highlight issues and promote group learning. Perform other tasks as reasonably required by Senior Management. Skills and Experience required: Experience in managing construction claims, including simple and complex claims. Ideally you will have experience of latent defects insurance for new builds, conversions and self builds. We will also consider candidates with a background in residential building surveying, building pathology, defect diagnosis, subsidence claims, general insurance buildings work or other related fields. Experience of IT systems including MS Word, Excel, Outlook and Teams. Experience of Claims Management Portal Systems, specific training on company systems will be given as required. Strong verbal and written communication skills. Strong understanding of building regulations, construction law, insurance law and their practical applications in the industry. Able to quickly build positive and effective relationships with internal and external stakeholders. Well organised with excellent time management skills. Excellent attention to detail and high levels of accuracy. Confident working independently under instruction. ACII/ ACILA / MRICS / MCIOB / MCABE qualified. Chartered qualifications desirable; however, candidates holding lower level grades with the above bodies will also be considered. Bachelors degree (preferred) Qualifications and/or experience in either Building surveying or Building Control roles would be advantageous. Valid UK driving licence and willingness to travel as required. This may involve occasional overnight stays, depending on site location. Benefits: Enhancedcompanypension. Individualperformancebonus. Carallowance. Reimbursementofwork-relatedexpenses. Companymobilephone. Cycletoworkscheme. Techscheme. Lifeinsurance(followingsuccessfulcompletionofprobationaryperiod). Privatemedicalinsurance(followingsuccessfulcompletionofprobationaryperiod). Flexibleworking. EVchargingpoints(whereavailable). Employeeassistanceprogramme. Freegymmembership. JBRP1_UKTJ
Dec 08, 2025
Full time
LossAdjuster MarleyRiskConsultantsLtdareproudtobethedifferenceinlatentdefectinsurance, providingcomprehensiveservicestoensuretheverybestresultsforallstakeholders. Establishedin2013,wehaveofficesinShrewsbury,LondonandCheltenhamandare goingthroughaperiodofgrowthtomeettheneedsofourexpandingclientbase. WeareseekinganexperiencedLossAdjustertoinvestigateaportfolioofLatentDefect Claimsonbothadelegatedandretainedauthoritybasis.Thepositionwouldalsosuitan experiencedBuildingSurveyorskilledinresidentialbuildingsclaims/defectdiagnosis/buildingpathology.Youwillbehomebasedandareexpectedtotraveltositesthroughout theUK. JobLocation: Hybrid working covering London JobType: Full-time(Mon-Fri). KeyActivities: Undertake loss adjusting services on an allocated portfolio of Latent Defect Insurance Claims, ensuring that all tasks are completed efficiently and effectively. Attend site visits / on-site meetings to investigate causation and cover. Review reports and gather information as required to fully investigate each claim. Liaise with other industry professionals, such as Surveyors, Engineers, Solicitors and Insurers to discuss claims, agree investigation strategies, advising on liability and costs and making appropriate recommendations with regards to policy liability and claims handing strategy. Manage your diary to ensure optimum use of time and resources, meeting all agreed deadlines. Update Claims Management Portal System to ensure all loss adjusting records are accurate and complete, and all data securely stored following appropriate guidelines. Periodically attend team meetings at Shrewsbury head office. Perform other tasks as reasonably required by Senior Management. Participate in any internal or external training as required, including high level CII/CILA qualifications. The company will cover the cost of all training fees but reserves the right to claim back some or all the costs should you leave the company within a certain timeframe (as stipulated in your contract of employment). Manage inbound and outbound calls, emails and letters with insurers, policyholders, fellow professionals and industry specialists. Liaise with policyholders and experts to ensure accurate and timely settlement of claims. Identify and assist in pursuing recoveries and liaise with legal advisors. Ensure customers are treated fairly in line with policy terms and conditions, abiding by all relevant legal requirements, industry guidelines and company standards. On occasion, opportunities may arise to join other Loss Adjusters and/or Claims Handler on site visits across the UK. Actively participate in team discussions to highlight issues and promote group learning. Perform other tasks as reasonably required by Senior Management. Skills and Experience required: Experience in managing construction claims, including simple and complex claims. Ideally you will have experience of latent defects insurance for new builds, conversions and self builds. We will also consider candidates with a background in residential building surveying, building pathology, defect diagnosis, subsidence claims, general insurance buildings work or other related fields. Experience of IT systems including MS Word, Excel, Outlook and Teams. Experience of Claims Management Portal Systems, specific training on company systems will be given as required. Strong verbal and written communication skills. Strong understanding of building regulations, construction law, insurance law and their practical applications in the industry. Able to quickly build positive and effective relationships with internal and external stakeholders. Well organised with excellent time management skills. Excellent attention to detail and high levels of accuracy. Confident working independently under instruction. ACII/ ACILA / MRICS / MCIOB / MCABE qualified. Chartered qualifications desirable; however, candidates holding lower level grades with the above bodies will also be considered. Bachelors degree (preferred) Qualifications and/or experience in either Building surveying or Building Control roles would be advantageous. Valid UK driving licence and willingness to travel as required. This may involve occasional overnight stays, depending on site location. Benefits: Enhancedcompanypension. Individualperformancebonus. Carallowance. Reimbursementofwork-relatedexpenses. Companymobilephone. Cycletoworkscheme. Techscheme. Lifeinsurance(followingsuccessfulcompletionofprobationaryperiod). Privatemedicalinsurance(followingsuccessfulcompletionofprobationaryperiod). Flexibleworking. EVchargingpoints(whereavailable). Employeeassistanceprogramme. Freegymmembership. JBRP1_UKTJ
Overview About Us IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast. Our group thrives on four core values: Empowerment, Collaboration, Drive, and Inclusivity. We're all about encouraging initiative and valuing each member's contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals, and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish. The Role IQUW's Professional Lines Division underwrites directors' and officers' liability insurance for public companies and various coverages for private and public financial institutions, including professional indemnity, D&O, and crime. These are classes of business which IQUW seeks to lead policies at primary and low excess attachments. The Senior Claims Handler will be responsible for the day-to-day management of the claims assigned, both on a lead and follow basis. The Senior Claims Handler will also be expected to provide some claims support to the Specialty Division, which includes Cyber, Crisis Management, Political Risk, Political Violence, Terrorism and War. IQUW expects the candidate to provide a high standard of service within a designated authority and in accordance with internal guidelines, market practices and relevant legal requirements. The ideal candidate will already have deep demonstrable experience and technical competence within the Lloyd's and/or London Market, handling direct or reinsurance claims. Such experience should include claims-file management skills together with excellent working knowledge of market systems and processes. IQUW's Claims Team further emphasises outstanding levels of customer service, both to internal and external stakeholders. Key Responsibilities Adjust, assess and manage assigned claims within a defined authority, including the identifying and triaging of claims' potential severity. Ensure coverage is accurately reviewed and that reserving is correctly set and maintained throughout a claim's life cycle. Ensure that claims are always handled proactively, with an organised approach to diary management, in accordance with IQUW's Claims Management Guidelines, Lloyd's standards and all regulatory and statutory requirements. Define file strategies and negotiate settlements in accordance with policy terms and conditions. Manage large and/or complex claims with attention to escalating correctly and referring appropriately where support or guidance is needed or required. Report on large losses expediently, both internally and to defined external stakeholders, including auditors and reinsurers. Support and collaborate closely with Professional Lines Underwriters, including attendance at regular team meetings, provision of claims-related information, support with policy wordings and endorsements, and attendance at pre-inception/renewal/claims review meetings, as required. Provide assistance to and collaborate with pricing and reserving actuaries, management information team, outwards reinsurance team, finance, and other internal stakeholders; Travel domestically or internationally, as required; Assist with reviews of vendor panels, claims audits and service-provider audits, and legal and/or claims studies. Support the Head of Claims by contributing to the claims strategies and the underpinning of infrastructure to meet the needs of IQUW, in line with growth plans. Engage in mentoring and coaching of more junior team members, including referral support. Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company's objectives. Essential Qualifications, Skills and Experience Relevant experience in commercial / specialty insurance within the Lloyd's and/or London Market. Experience with or understanding of reinsurance. Extensive track record of managing lawyers, loss adjusters and other significant third-party service providers in relevant markets. Knowledge of key processes within the Lloyd's Market, including the applicable Lloyd's Lead Claims Arrangements and how it might affect IQUW's position and role on a given insurance policy. Experience in large loss management. Awareness of regulatory requirements around claims management in the London insurance/reinsurance market, including delegated authorities. Deep knowledge of the UK and US legal systems, with experience in US and Australian claims handling preferred. Experience in market meetings with insurers/reinsurers and service providers, and confidence in client and broker engagement. Exhibit an established peer network with brokers, other insurers and service providers. Ability to develop and maintain relationships internally and externally. Benefits Competitive Benchmarked Salary:Ensuring fair compensation aligned with industry standards. Generous Holiday Allowance:25 days of holiday each year. Discretionary Bonus Scheme:Rewarding exceptional performance. Employee Assistance Programme:Providing support for personal and professional challenges. Annual Holiday Buy:Option to purchase up to 3 additional days of holiday. Salary Sacrifice Benefits:Tax-efficient ways to access additional benefits. Annual Benefits Reviews:Regular evaluations to ensure the best offerings. Professional Development:Support for your Professional Qualifications, we're committed to your professional growth and will support you every step of the way. For full job description, please see here.
Dec 05, 2025
Full time
Overview About Us IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast. Our group thrives on four core values: Empowerment, Collaboration, Drive, and Inclusivity. We're all about encouraging initiative and valuing each member's contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals, and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish. The Role IQUW's Professional Lines Division underwrites directors' and officers' liability insurance for public companies and various coverages for private and public financial institutions, including professional indemnity, D&O, and crime. These are classes of business which IQUW seeks to lead policies at primary and low excess attachments. The Senior Claims Handler will be responsible for the day-to-day management of the claims assigned, both on a lead and follow basis. The Senior Claims Handler will also be expected to provide some claims support to the Specialty Division, which includes Cyber, Crisis Management, Political Risk, Political Violence, Terrorism and War. IQUW expects the candidate to provide a high standard of service within a designated authority and in accordance with internal guidelines, market practices and relevant legal requirements. The ideal candidate will already have deep demonstrable experience and technical competence within the Lloyd's and/or London Market, handling direct or reinsurance claims. Such experience should include claims-file management skills together with excellent working knowledge of market systems and processes. IQUW's Claims Team further emphasises outstanding levels of customer service, both to internal and external stakeholders. Key Responsibilities Adjust, assess and manage assigned claims within a defined authority, including the identifying and triaging of claims' potential severity. Ensure coverage is accurately reviewed and that reserving is correctly set and maintained throughout a claim's life cycle. Ensure that claims are always handled proactively, with an organised approach to diary management, in accordance with IQUW's Claims Management Guidelines, Lloyd's standards and all regulatory and statutory requirements. Define file strategies and negotiate settlements in accordance with policy terms and conditions. Manage large and/or complex claims with attention to escalating correctly and referring appropriately where support or guidance is needed or required. Report on large losses expediently, both internally and to defined external stakeholders, including auditors and reinsurers. Support and collaborate closely with Professional Lines Underwriters, including attendance at regular team meetings, provision of claims-related information, support with policy wordings and endorsements, and attendance at pre-inception/renewal/claims review meetings, as required. Provide assistance to and collaborate with pricing and reserving actuaries, management information team, outwards reinsurance team, finance, and other internal stakeholders; Travel domestically or internationally, as required; Assist with reviews of vendor panels, claims audits and service-provider audits, and legal and/or claims studies. Support the Head of Claims by contributing to the claims strategies and the underpinning of infrastructure to meet the needs of IQUW, in line with growth plans. Engage in mentoring and coaching of more junior team members, including referral support. Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company's objectives. Essential Qualifications, Skills and Experience Relevant experience in commercial / specialty insurance within the Lloyd's and/or London Market. Experience with or understanding of reinsurance. Extensive track record of managing lawyers, loss adjusters and other significant third-party service providers in relevant markets. Knowledge of key processes within the Lloyd's Market, including the applicable Lloyd's Lead Claims Arrangements and how it might affect IQUW's position and role on a given insurance policy. Experience in large loss management. Awareness of regulatory requirements around claims management in the London insurance/reinsurance market, including delegated authorities. Deep knowledge of the UK and US legal systems, with experience in US and Australian claims handling preferred. Experience in market meetings with insurers/reinsurers and service providers, and confidence in client and broker engagement. Exhibit an established peer network with brokers, other insurers and service providers. Ability to develop and maintain relationships internally and externally. Benefits Competitive Benchmarked Salary:Ensuring fair compensation aligned with industry standards. Generous Holiday Allowance:25 days of holiday each year. Discretionary Bonus Scheme:Rewarding exceptional performance. Employee Assistance Programme:Providing support for personal and professional challenges. Annual Holiday Buy:Option to purchase up to 3 additional days of holiday. Salary Sacrifice Benefits:Tax-efficient ways to access additional benefits. Annual Benefits Reviews:Regular evaluations to ensure the best offerings. Professional Development:Support for your Professional Qualifications, we're committed to your professional growth and will support you every step of the way. For full job description, please see here.
Overview About Us IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast. Our group thrives on four core values: Empowerment, Collaboration, Drive, and Inclusivity. We're all about encouraging initiative and valuing each member's contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals, and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish. The Role IQUW's Professional Lines Division underwrites directors' and officers' liability insurance for public companies and various coverages for private and public financial institutions, including professional indemnity, D&O, and crime. These are classes of business which IQUW seeks to lead policies at primary and low excess attachments. The Senior Claims Handler will be responsible for the day-to-day management of the claims assigned, both on a lead and follow basis. The Senior Claims Handler will also be expected to provide some claims support to the Specialty Division, which includes Cyber, Crisis Management, Political Risk, Political Violence, Terrorism and War. IQUW expects the candidate to provide a high standard of service within a designated authority and in accordance with internal guidelines, market practices and relevant legal requirements. The ideal candidate will already have deep demonstrable experience and technical competence within the Lloyd's and/or London Market, handling direct or reinsurance claims. Such experience should include claims-file management skills together with excellent working knowledge of market systems and processes. IQUW's Claims Team further emphasises outstanding levels of customer service, both to internal and external stakeholders. Key Responsibilities Adjust, assess and manage assigned claims within a defined authority, including the identifying and triaging of claims' potential severity. Ensure coverage is accurately reviewed and that reserving is correctly set and maintained throughout a claim's life cycle. Ensure that claims are always handled proactively, with an organised approach to diary management, in accordance with IQUW's Claims Management Guidelines, Lloyd's standards and all regulatory and statutory requirements. Define file strategies and negotiate settlements in accordance with policy terms and conditions. Manage large and/or complex claims with attention to escalating correctly and referring appropriately where support or guidance is needed or required. Report on large losses expediently, both internally and to defined external stakeholders, including auditors and reinsurers. Support and collaborate closely with Professional Lines Underwriters, including attendance at regular team meetings, provision of claims-related information, support with policy wordings and endorsements, and attendance at pre-inception/renewal/claims review meetings, as required. Provide assistance to and collaborate with pricing and reserving actuaries, management information team, outwards reinsurance team, finance, and other internal stakeholders; Travel domestically or internationally, as required; Assist with reviews of vendor panels, claims audits and service-provider audits, and legal and/or claims studies. Support the Head of Claims by contributing to the claims strategies and the underpinning of infrastructure to meet the needs of IQUW, in line with growth plans. Engage in mentoring and coaching of more junior team members, including referral support. Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company's objectives. Essential Qualifications, Skills and Experience Relevant experience in commercial / specialty insurance within the Lloyd's and/or London Market. Experience with or understanding of reinsurance. Extensive track record of managing lawyers, loss adjusters and other significant third-party service providers in relevant markets. Knowledge of key processes within the Lloyd's Market, including the applicable Lloyd's Lead Claims Arrangements and how it might affect IQUW's position and role on a given insurance policy. Experience in large loss management. Awareness of regulatory requirements around claims management in the London insurance/reinsurance market, including delegated authorities. Deep knowledge of the UK and US legal systems, with experience in US and Australian claims handling preferred. Experience in market meetings with insurers/reinsurers and service providers, and confidence in client and broker engagement. Exhibit an established peer network with brokers, other insurers and service providers. Ability to develop and maintain relationships internally and externally. Benefits Competitive Benchmarked Salary:Ensuring fair compensation aligned with industry standards. Generous Holiday Allowance:25 days of holiday each year. Discretionary Bonus Scheme:Rewarding exceptional performance. Employee Assistance Programme:Providing support for personal and professional challenges. Annual Holiday Buy:Option to purchase up to 3 additional days of holiday. Salary Sacrifice Benefits:Tax-efficient ways to access additional benefits. Annual Benefits Reviews:Regular evaluations to ensure the best offerings. Professional Development:Support for your Professional Qualifications, we're committed to your professional growth and will support you every step of the way. For full job description, please see here.
Dec 05, 2025
Full time
Overview About Us IQUW is a speciality (re)insurer at Lloyd's (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast. Our group thrives on four core values: Empowerment, Collaboration, Drive, and Inclusivity. We're all about encouraging initiative and valuing each member's contributions, fostering teamwork for innovative solutions, staying motivated to achieve our goals, and ensuring everyone feels respected and valued. Together, we create a supportive and dynamic environment where everyone can flourish. The Role IQUW's Professional Lines Division underwrites directors' and officers' liability insurance for public companies and various coverages for private and public financial institutions, including professional indemnity, D&O, and crime. These are classes of business which IQUW seeks to lead policies at primary and low excess attachments. The Senior Claims Handler will be responsible for the day-to-day management of the claims assigned, both on a lead and follow basis. The Senior Claims Handler will also be expected to provide some claims support to the Specialty Division, which includes Cyber, Crisis Management, Political Risk, Political Violence, Terrorism and War. IQUW expects the candidate to provide a high standard of service within a designated authority and in accordance with internal guidelines, market practices and relevant legal requirements. The ideal candidate will already have deep demonstrable experience and technical competence within the Lloyd's and/or London Market, handling direct or reinsurance claims. Such experience should include claims-file management skills together with excellent working knowledge of market systems and processes. IQUW's Claims Team further emphasises outstanding levels of customer service, both to internal and external stakeholders. Key Responsibilities Adjust, assess and manage assigned claims within a defined authority, including the identifying and triaging of claims' potential severity. Ensure coverage is accurately reviewed and that reserving is correctly set and maintained throughout a claim's life cycle. Ensure that claims are always handled proactively, with an organised approach to diary management, in accordance with IQUW's Claims Management Guidelines, Lloyd's standards and all regulatory and statutory requirements. Define file strategies and negotiate settlements in accordance with policy terms and conditions. Manage large and/or complex claims with attention to escalating correctly and referring appropriately where support or guidance is needed or required. Report on large losses expediently, both internally and to defined external stakeholders, including auditors and reinsurers. Support and collaborate closely with Professional Lines Underwriters, including attendance at regular team meetings, provision of claims-related information, support with policy wordings and endorsements, and attendance at pre-inception/renewal/claims review meetings, as required. Provide assistance to and collaborate with pricing and reserving actuaries, management information team, outwards reinsurance team, finance, and other internal stakeholders; Travel domestically or internationally, as required; Assist with reviews of vendor panels, claims audits and service-provider audits, and legal and/or claims studies. Support the Head of Claims by contributing to the claims strategies and the underpinning of infrastructure to meet the needs of IQUW, in line with growth plans. Engage in mentoring and coaching of more junior team members, including referral support. Work effectively with peers in shared functions within IQUW to provide seamless delivery of the company's objectives. Essential Qualifications, Skills and Experience Relevant experience in commercial / specialty insurance within the Lloyd's and/or London Market. Experience with or understanding of reinsurance. Extensive track record of managing lawyers, loss adjusters and other significant third-party service providers in relevant markets. Knowledge of key processes within the Lloyd's Market, including the applicable Lloyd's Lead Claims Arrangements and how it might affect IQUW's position and role on a given insurance policy. Experience in large loss management. Awareness of regulatory requirements around claims management in the London insurance/reinsurance market, including delegated authorities. Deep knowledge of the UK and US legal systems, with experience in US and Australian claims handling preferred. Experience in market meetings with insurers/reinsurers and service providers, and confidence in client and broker engagement. Exhibit an established peer network with brokers, other insurers and service providers. Ability to develop and maintain relationships internally and externally. Benefits Competitive Benchmarked Salary:Ensuring fair compensation aligned with industry standards. Generous Holiday Allowance:25 days of holiday each year. Discretionary Bonus Scheme:Rewarding exceptional performance. Employee Assistance Programme:Providing support for personal and professional challenges. Annual Holiday Buy:Option to purchase up to 3 additional days of holiday. Salary Sacrifice Benefits:Tax-efficient ways to access additional benefits. Annual Benefits Reviews:Regular evaluations to ensure the best offerings. Professional Development:Support for your Professional Qualifications, we're committed to your professional growth and will support you every step of the way. For full job description, please see here.