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You can find out more about this in ourSenior Manager - Client Service Management page is loaded Senior Manager - Client Service Managementlocations: Chelmsfordtime type: Full timeposted on: Posted Todayjob requisition id: JR-The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers.Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience.Take the lead and we'll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.For our business, for clients, and for youRole Purpose:Central to our Organization, SRM's are the link between the operations teams and the Sponsors, working with differentpeople in the organisation to ensure that Sponsors are satisfied with all our services.You will have to develop a deep understanding of the Sponsor's strategy, goals and future demands, being responsiblefor maintaining existing Sponsor book and ensuring that the revenues of the Sponsor's portfolio grow, both in volumeand in profitability.You will achieve this by ensuring a high standard of service delivery and identifying growth opportunities. This functionprovides a focus point, both internally and externally, for the services of the firm to a certain number of its Sponsors. Thisposition is directly responsible for the Sponsor satisfaction for those relationships and is also responsible for the timelyand accurate delivery of information. This position is acting as the first escalation point for any service queries of therelevant Sponsors.The role is based in London/Chelmsford and you will work closely with the internal business areas in all locations.Experience in the operations of investment management would be useful. To co-ordinate all activities and retention of our Sponsors. Manage relationships through a 'net' perspective ensuring profitable growth opportunities. Wide ranging engagement with colleagues in all FundRock locations. Key Role Deliverables: Work with the business areas to develop tailored solutions to ensure operational activity can be as efficient as possible without compromising service quality while maintaining a low risk profile. Continuously broaden our connectivity across the Sponsor base to ensure we are viewed as a partner integral to their business model. Constantly explore and develop FundRock upsell/cross sell opportunities. Obtain detailed understanding of 's business model/products/strategy/operational requirements/Key Challenges/Competitors. Ensure that adequate legal agreements are in place to cover services and risks. Act as a first escalation point for issues for any service query for their Sponsor relationships and their related third parties, ensure prompt follow-up escalation where required. Ensure a high quality, efficient and timely professional service and that at least monthly Service Review Calls /Meetings are held with each Sponsor relationship and their relevant administrator where required. Manage SLA breaches, conflict, communications to the Sponsor ensuring matters are resolved rapidly Onboarding - work alongside onboarding / sales to establish new client setup Project manage new initiatives or client remediation plans / changes being rolled out Ensure Sponsor happiness ratings are accurate and match the views of the Sponsor Assist in the resolution of complex matters adding value to our Sponsors Build and maintain account plans for each Sponsor relationship assigned to you. Facilitate review meetings. Work closely with Operations / Compliance / Risk and other day to day functions to deliver the contracted range of services within agreed service levels. Create a RAG status for each Sponsor and produce /enforce remedial action plans for any relationships at risk. Build and maintain trusting and valuable relationships across the firm to maximise efficient deliveries and resolution of issues. Ensure a timely preparation of operational and review packs liaising with internal departments where required. Act as the first point of contact for the Sponsor. Ensure the circulation of all action points arising from review meetings and the follow up in a timely manner. Develop-improve dashboards where necessary in order to improve efficiency and coordination, monitoring and assuring client satisfaction. Hands on engagement in issue resolution as part of the escalation process beyond the day to day. Responsible for communicating relationship issues to Senior Management teams across FundRock and leading our response to the. Provides feedback on product functionality and future trends to business heads. Issue MI and KPI information in a timely manner. Issue various daily, weekly and monthly reporting in a timely manner. Experience: The following skills & experience are relevant to the roleEntry Level Ideally has previous experience or knowledge of a UK ACD Knowledge of UK UCITS market and Regulations Knowledge of UK Fund Accounting, Transfer Agency, Depositary and Custody desirable. Knowledge of broader financial markets and products Previous experience of within CSM, RM or Sponsor Service preferred Able to build and develop strong relationships (internal/external)Experienced Level Ability to tailor services and to grow relationships with different cultural backgrounds Ability to prepare and deliver fund industry related presentations Networking skills Ability to follow / agree project plans and to deliver projects on time Proven track record in respect of Organic / New business growth Other Significant Role Requirements: Listed below are any further key factors which have a bearing on being able to perform the role effectively Excellent communicator Excellent Sponsor Management and presentations skills Experience in writing Account plans / Remedial Action plans and Project plans Sponsor Take-on and Transitions are delivered to plan, within budget and to timetable. Scope of Role: Ability to independently manage Sponsor relationships / Sponsor projects. Technical Knowledge: Proven technical knowledge of UK UCITS, NURS and Investment Trusts People Management Able to work with different operational areas, industry groups and cultures Collaborating with internal teams to address Sponsor's needs. Sponsor / Market facing roleDisclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners. About Apex Group We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single-source solution and unified cross asset-class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross-jurisdictional expertise delivered by

Company description: At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns its about helping people feel confident in their decisions and supported in their future. We dont just manage money, we guide people through lifes big moments, helping them stay on track and focus on what matters most. Were proud to be one of the UKs leading wealth managers, with over £109bn in assets under management and 20+ offices across the UK and Channel Islands. Were a FTSE 250 company with national reach and a local feel and were growing. As of June 2025 Job description: Role Title: Client Service Executive Division: Rathbones Investment Management Location: Cambridge Contract: 12 Month FTC Working pattern: Primarily office based About the Role In this role you will act as the primary point of contact for client enquiries. You will manage all client lifecycle processes and oversees the operating model for your respective investment management team whilst delivering and contributing to excellent client service. This is an interesting and varied role where you will have the opportunity to be involved in office wide projects e.g. marketing or events projects. You will attend client meetings, correspond with clients over the phone and in writing and support our team of thirteen Investment Managers with tasks such as administration and report writing. What youll be responsible for Develop and maintain relationships with clients and business stakeholders, utilising knowledge of the business and client requirements to deliver the desired client outcomes. Manage the client lifecycle administration process to ensure a timely and efficient client experience. Take ownership and accountability for all client administration tasks. Act as the main liaison between the client, your investment team, operations and other key stakeholders and ensure all parties are kept informed. Ensure all client lifecycle processes are followed and adhered to in accordance with the RIM Operating Model (e.g. end-to-end management of account opening, on-boarding and transfer processes; processing client payments and account amendments; supporting quarterly portfolio valuation processes) whilst all process enhancement suggestions are escalated accordingly. Understand client suitability requirements and support your investment team with regard to gathering the relevant information to support client suitability (e.g. ATRQ, Financial Questionnaires), producing client summaries/welcome letters. Work closely with the team and wider administration functions to develop and share best practice. Act as the first point of contact for clients, assuming the role of the go to person for administration queries. This includes attending client meetings and leading discussions regarding client administration matters. About you If you meet some of these criteria and are excited about the role, we encourage you to apply Knowledge of regulatory environment in which we operate. Ideally an understanding of the products and services we provide. Willingness and ability to liaise with clients in writing and verbally. Ability to assimilate information into succinct reports. Experience of working in a similar role in Financial Services managing end-to-end administration processes. Experience managing administrative staff (desirable). Client Facing Experience (desirable). We offer: Our offer to you We want everyone at Rathbones to fulfil their potential, in an environment where you are proud to work and feel like you belong. We offer a comprehensive remuneration package, which we review regularly, and benefits include: A company pension - 9%non-contributory or 10% if you contribute 5% Private medical insurance Individual on joining, family after 1 years service Life assurance - 8 x salary Income protection 75 % salary Company share scheme Flexible holidays purchase up to 5 additional days Discretionary bonus Green Car Scheme Family friendly policies enhanced family leave for parents & carers Study support study days and funding for courses and qualifications Season travel ticket loans Volunteering days Gym discounts Other voluntary benefits you can choose to suit you Our employees can choose to take part in various social groups and communities to support their wellbeing, growth, development and sense of community.These include: Sports & Social Committees, such as cricket, football, netball, running, yoga, quiz nights, charity bake sales and much more. Inclusion Networks that help us drive change within the organisation such as Gender Balance, Multicultural, Abilities Count, Pride, Social Mobility, Generations, Take a moment to pause (Menopause) and Armed Forces. The NextGen IM Network, which brings together a community of trainees from across the UK, who are all at the early stages of their careers and offers development opportunities, exposure across the business as well as peer support and connection. Life at Rathbones We aim to become an employer of choice for the wealth management sector, to achieve this we are working hard to build a diverse, equal, and inclusive workplace that motivates, develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones, we provide meaningful work, opportunities, and a voice to all. We are committed to building a team that is made up of diverse skills, experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values. Were a Level 1 Disability Confident employer under the UK Government scheme. This means weve signed up to a set of commitments around how we recruit, retain and develop people with disabilities. Find out more about the Government Scheme online. If you feel there are any reasonable adjustments that would make the process easier for you and help you to perform at your best whether that is due to disability, neurodiversity or other protected characteristic, just let us know by emailing us at Mission We believe in playing the long game. That means building consistent results, earning trust and doing the right thing for our clients, our colleagues and the communities were part of. Our values shape how we work: - We aim high - We get it done - We show we care - We do the right thing These arent just words on a wall. They guide how we treat each other, how we make decisions and how we build relationships that last. We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you dont miss out. JBRP1_UKTJ

Account Manager (Energy / Utilities) £32,000 - £38,000 (OTE £75,000) + Uncapped Commission + 33 Days Holiday + Private Healthcare + Bonus Scheme + Progression Leicester Are you a Sales professional with a background in the energy or utilities sector looking for an exciting new opportunity to join an industry leading company where you'll receive excellent progression opportunities to develop your career? On offer is the chance to become a fundamental asset to the company. You will take the strategic lead in winning and growing corporate business, playing a key role in business development through identifying new clients and managing an existing portfolio. To support a period of sustained growth, they are looking for a commercially driven, consultative professional who can identify opportunities, close deals, and build long-term client relationships. This company have been providing expert consultancy services to sole traders and large nationwide corporations for the past decade. They hold a broad portfolio of energy suppliers and advise clients on which supplier best suits their business needs and sustainability targets. This role would suit a sales professional with experience within the energy or renewables sector looking for an exciting new opportunity to join a company that'll continually invest in you and your career The Role: Drive new business acquisition through outreach, cold calls, networking, and leveraging industry knowledge Grow a portfolio of key clients with a focus on retention and upselling opportunities Lead strategic client discussions, offering expert advice on energy solutions and utility services Collaborate with admin support to ensure seamless client onboarding The Person: Full driving license Sales background within the Energy, Renewable or Utilities Sectors If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Reference Number: BBBH23061 We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. JBRP1_UKTJ

Job Introduction: Gleeson Homes are recruiting for a Customer Relations Advisor, responsible for supporting the delivery of a 5 Customer Experience in the region. We're looking for people first champions, who strive to deliver the best customer experience, first time, every time. The role also requires a keen eye for detail and the ability to complete administrative tasks accurately, recording key information, enabling the team to carry out the correct action. You'll work alongside the Customer Relations Manager, Build colleagues, and Customer Care Technician to ensure the delivery of an efficient and quality led aftercare service which meets both the customers and Gleeson's high service standards. With a wealth of knowledge, and limitless opportunities, Gleeson Homes is truly, right where you belong. Main Responsibilities: At Gleeson Homes, we're genuinely passionate about what we do. We invest in our people and our communities, building homes, changing lives. First and foremost, we're looking for an ambassador of the Gleeson Brand, who works passionately, collaborative and respectfully. As a Customer Relations Advisor, you will: Demonstrably support the Gleeson homes continuous drive to deliver 5 customer service by championing the customer journey Actively supporting the regional sales and build teams and the wider business to meet, if not exceed, customer expectation. Be a proactive member of the regional Customer Care team promoting and providing a 5 customer service level within the regional operational area. Unfortunately, no one is perfect in the world of new build homes and mistakes do happen. On these occasions you will administer and manage all Regional complaints in an efficient and timely manner, ensuring customer satisfaction and compliance to the New Homes Quality Code/Consumer Code at all times. You'll work in collaboration with the regional team to collate the appropriate information to provide an in-formed, accurate and detailed response to all customer complaints. Other duties required within the role are: Answering inbound customer calls Ensuring all enquiries are responded to in line with SLA's, including the management of all voicemail messages Efficient management of the Customer Care email In-box. The Ideal Candidate: Excellent customer relationship management skills within an on-line context as well as face to face setting. Excellent customer service communication skills, both written and verbal. IT literate especially in relation to Microsoft packages (Work/Excel/PowerPoint/Outlook) Experience working within a customer service role. Strong collaborative, team working and interpersonal skills. A working understanding of the financial implications of the methods and sequences of build. Extensive product, NHQC and Customer Service experience is preferable Benefits: Generous holiday entitlement of 26 days per annum + bank holidays Discretionary Bonus Scheme Holiday Buy Back Scheme Company Pension Scheme Private Medical Insurance Scheme Healthshield membership Life Assurance Scheme Share Purchase Plan Highstreet/ Store Discounts Development Opportunities JBRP1_UKTJ

Job Title: Senior Sales Executive Contract Type: Permanent Salary: £32,000 Per Annum Basic plus commission and bonus Working Hours: 37.5 hours per week Working Pattern: Thursday to Monday 10am -5pm Location: Prospect Head Office, Lancashire If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as a Senior Sales Executive To sell new homes in line with agreed sales targets to forecast completion date, whilst delivering exceptional customer service to HBF 5-star standards. About you Experience in a similar house building sales position within an established house building organisation. Experience of dealing with customers and delivering open market sale developments. Knowledge of relevant legislation and government regulations. Experience and knowledge of NHQB requirements is essential. High sales acumen with the ability to work at pace. Excellent communication and influencing skills with a strong customer focus. Results driven with the ability to manage conflicting stakeholder priorities. Proactive approach with the capability to work flexibly and adapt to particular situations. Evidence of continued professional development (desirable). Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Ensure all visitors are attended to in a courteous and professional manner to contribute to a sale. Record contact details and promote marketing opt in. Target a marketing consent rate of 60% across all platforms. Record all customer interactions on ContactBuilder. Approach sales prospects to initiate a sale in line with agreed sales targets and timescales for completion. Ensure sales achieved are in line with agreed dealer margin allowance. Take and record sales reservations in line with company processes. Actively manage and progress sales reservations, liaising with independent financial advisers, agents, and solicitors to achieve forecast timescales for exchange and completion. Record all customer interactions on ContactBuilder. Promote the benefit of Easymove and part exchange to customers to assist in achieving sales targets. Progress applications in line with company processes and keep customers updated regularly. Record all interactions on ContactBuilder. Ensure sales extras are sold in line with targets and all payments and notifications to other departments are completed in line with company processes. Manage the customer journey from reservation up until handover to customer care. Provide exceptional customer service to HBF 5 star standards. Keep customers informed of build updates and resolve any issues promptly. Ensure developments achieve an HBF customer satisfaction survey rating of 5 star, with a minimum response rate of 60%. Contribute to delivering an HBF 5 star product by ensuring all sales inspections of new homes are in depth and align with the build programme. Maintain high quality and cleanliness standards and challenge construction staff to deliver these standards. Ensure sales extras are checked pre plaster and pre completion. Conduct inspections via the company's online QA system (Zutec). When customers visit the site for pre plaster visits, home demonstrations, and stock plot visits, ensure visits are conducted in line with health and safety processes and with the site manager's prior agreement. Ensure all plots have safe access and are clean, with visitors wearing appropriate PPE. Inspect show homes and sales centres daily to ensure high presentation and cleanliness standards. Report any public areas issues to the site manager immediately. Attend weekly sales build meetings with the site manager and/or assistant site manager. Provide clear communication relating to customer matters and address any actions affecting completion dates and satisfaction urgently. Produce and distribute meeting minutes. Attend development team meetings and contribute proactively to discussions on development performance, covering presentation, quality, cleanliness, and completion dates. Develop and maintain up to date knowledge of house types, standard specifications, sales extras specifications, build specifications including sustainability features and EPC ratings, and site surroundings and amenities. Maintain up to date knowledge of mortgage products, developer incentives, and affordable home ownership products, such as First Homes, to aid customers and independent financial advisers. Ensure the company's procedures are followed at all times and actions, communications and advice given to customers comply with relevant statutory requirements including NHQB. Maintain good working relationships with key suppliers including panel solicitors and independent financial advisors. Record gas, electric and water readings upon completion and in line with company process. Prepare competitor analysis as and when required by the Head of Sales. Keep mandatory learning up to date and completed in line with required timescales. Provide ad hoc cover on other sites as required. Support the Head of Sales with management duties of other Sales Executives such as preparing rotas, monitoring training requirements, preparing reports and auditing compliance documentation such as NHQB documents. Where instructed by the Head of Sales, liaise with the Sales and Marketing Coordinator to ensure marketing documentation such as price lists, brochures and campaigns are accurate for all developments. Where instructed by the Head of Sales, liaise with the office administrator to order consumables required for operation of sales centres, including PPE for visitors. Person specification Knowledge, Skills and Experience Essential Experience in a similar house building sales position within an established house building organisation. Experience of dealing with customers and delivering open market sale developments. Knowledge of relevant legislation and government regulations. Experience and knowledge of NHQB requirements is essential. High sales acumen with the ability to work at pace. Excellent communication and influencing skills with a strong customer focus. Results driven with the ability to manage conflicting stakeholder priorities. Proactive approach with the capability to work flexibly and adapt to particular situations. Desirable Evidence of continued professional development. About Us Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Who are we Surrey County Cricket Club is committed to making sure cricket is a game for everyone. We believe that cricket should be based on the concepts of fair play, teamwork, and meritocracy and we know that there is work to do to make cricket truly accessible. We are looking for people to join us on the journey of handing cricket over to future generations as the most inclusive and diverse sport in the world. The Position The Commercial Sales and Retail Executive plays a dual role across Premium Sales and Retail Operations. This position is responsible for selling Premium Packages, Memberships, Group Sales, Debentures, and Hospitality year round, while also delivering retail customer service and fulfilment two days per week. Working closely with both the Retail Operations Manager and the Premium Sales team, the postholder will support administrative processes, online shop operations, ticketing distribution, and matchday fulfilment. The role requires strong communication skills, attention to detail, and a confident, consultative sales approach. What you'll do Premium & Commercial Sales Proactively sell Premium, Ticket+, and Group packages for all Domestic & International Cricket at the Kia Oval. Maintain the SCCC booking process and ensure accurate fulfilment ahead of matchdays, including ownership of the Matchday Matrix. Communicate professionally and effectively with clients and members. Drive new business through proactive outreach and reactively respond to inbound sales opportunities. Record all sales activity on Salesforce, maintaining an accurate and up to date pipeline. Ensure all ticketing data is correctly entered into Secutix. Personally develop new and existing business relationships. Support matchday operations, ensuring Premium areas are prepared and delivered as sold. Conduct client visits on matchdays and manage pre and post event communication. Assist with Premium General Admission and Season Ticket setup on Secutix. Take full ownership of Ticket+ setup and matchday delivery. Support marketing activity linked to Premium, Hospitality, and Retail products. Retail Operations (2 days per week) Deliver exceptional customer service across online and in venue retail channels. Assist with fulfilment, packaging, stock movement, and customer enquiries. Carry out administrative duties including emails, calls, and online shop management. Support product development through market research with the Retail Manager and Head of Merchandising. Enhance the online purchasing experience, helping reduce returns and customer complaints. Maintain excellent product knowledge across the full retail range. Deputise for the Operations Manager on matchdays when required. Matchday Operations Lead the distribution of the Matrix across all formats, communicating changes to the Head of Hospitality Operations and Hospitality Sales Manager. Collate all guest information and ensure accurate storage in Salesforce. Assist with accreditation for partner agencies. Ensure all bookings not sold by the Hospitality Sales team are uploaded to Salesforce. Support the distribution of hospitality tickets to partner agencies. Assist with all client ticketing across all formats. Customer Experience & Brand Standards Maintain outstanding levels of customer service across all retail and Premium touchpoints. Champion the Kia Oval brand, ensuring a consistent and high quality customer experience. Resolve escalated issues quickly, professionally, and with sound judgement. Work with Marketing and Merchandising teams on promotions, campaigns, and product launch activity. The Person The successful candidate will have the following experience / skills / qualities: Essential: Experience in a customer service role, ideally within sport, leisure, or large scale events. Experience of outbound sales via phone & managing high volume call lists. Flexible approach to working hours, including evenings, weekends, and matchdays. Desirable: Strong commercial awareness and experience working towards KPIs. Confident communication and interpersonal skills, with a high attention to detail Excellent organisational and problem solving skills, with the ability to work under pressure and manage deadlines. Salary and Benefits £28,808 + commission 5% Club Bonus Scheme 23 days holiday increasing to 28 days based on length of service Non-Contributory Pension scheme / Private Health Care Membership for domestic games, Tickets for International Games and loads more To Apply Please apply with a CV and cover letter outlining why you are suitable for this role and stating current salary. Closing date for applications is 9 January 2026. The first stage of interviews will take place on the week commencing 19 January 2026 online/in-person at the Kia Oval. We want to make all opportunities at Surrey County Cricket Club accessible to anyone who wants to apply. If submitting a written application is not the best way to tell us about your skills and experience, please let us know and we will discuss it with you. At Surrey County Cricket Club, we really understand the importance of different voices, experiences, perspectives and backgrounds within all workforces. Our workforce is no different and we strongly encourage applications from members of minority groups and all sections of the community. If you think you might have these skills but are not 100% sure, please do still apply and let us decide. We know that people often rule themselves out of interesting opportunities assuming that others will be more successful but please don't be that person. We want to hear from the widest cross-section of the community. Surrey County Cricket Club is committed to safeguarding and protecting the children, young people and adults at riskthat we work with. As such, all posts are subject to a process of vetting, including the disclosure of criminal records if required and the seeking of references. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our organisation.

Commodities & Global Markets (CGM) Client Specialist - Corporate & Public Sector London Job ID 19891 11-Dec-2025 Permanent - Full time, Mid-senior, Senior The Commodities and Global Markets Client Specialist Unit provides expert support to clients and counterparties throughout all ready-to-trade activities. The team partners with sales, origination, compliance, legal and operations to deliver seamless client onboarding and servicing, ensuring both an excellent client experience and robust risk management. The unit manages a diverse portfolio of strategic corporates, including listed companies, state owned enterprises and large private organisations, navigating complex governance and regulatory frameworks. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. What role will you play? As a Client Specialist within Commodities and Global Markets, you take direct responsibility for client relationships from a compliance, administrative and servicing perspective. You act as the primary point of contact for clients on all ready-to-trade matters, ensuring regulatory and contractual requirements are met. You work closely with sales and origination teams, managing non revenue responsibilities and supporting commercial activities. Your expertise enables you to translate regulatory requirements into clear, client specific solutions and to apply compliance and risk policies in practice. You manage a portfolio of strategic corporates and public sector organisations, delivering effective onboarding and ongoing engagement. What you offer Extensive experience in corporate and state owned operating models, structures, regulation and organisational frameworks, particularly within the EMEA region Strong cross industry knowledge and ability to understand complex structures for large corporates, including local and international regulatory requirements Expertise in client due diligence, financial crime risk management and policy application, as well as strong knowledge of physical commodities and derivatives products, including contracts for difference, forwards, futures, swaps, swaptions and options Demonstrated capability in contractual negotiation, including derivatives agreements such as ISDA, CSA and EFET Ability to assess and verify key decision makers and C suite representatives, ensuring documentation meets both internal policies and local regulatory standards Comprehensive understanding of commodities and financial markets regulatory frameworks and classifications, such as MiFID, EMIR, AMLD5 and 6, FATCA, CFTC Rules and Dodd Frank Act Fluency or working proficiency in one or more EMEA languages to support cross border client engagement and documentation review, with experience in operational, risk and capital enablement, including regulatory margin, confirmations and collateral management We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. What we offer At Macquarie, you're empowered to shape a career that's rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include: 1 wellbeing leave day per year and a minimum of 25 days of annual leave. 26 weeks' paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks' paid leave for secondary caregivers Paid fertility leave for those undergoing or supporting fertility treatment 2 days of paid volunteer leave and donation matching Access to a wide range of salary sacrificing options Benefits and initiatives to support your physical, mental and financial wellbeing including comprehensive medical and life insurance cover Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription Access to company funded emergency and backup dependent care services Recognition and service awards Hybrid and flexible working arrangements, dependent on role Reimbursement for work from home equipment About Commodities and Global Markets Commodities and Global Markets is a global business offering capital and financing, risk management, market access, physical execution and logistics solutions to its diverse client base across Commodities, Financial Markets and Asset Finance. Our commitment to diversity, equity and inclusion We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.

Commodities & Global Markets Client Specialist - Funds & Institutions Location: London (Additional office locations) Job ID: 19890 Date: 11-Dec-2025 Employment type: Permanent - Full time, Mid-senior, Senior Job category: The Commodities and Global Markets Client Specialist Unit is a frontline expert team supporting clients and counterparties with all ready-to-trade activities. The team partners closely with sales, origination, compliance, legal, and operations to ensure seamless client onboarding and servicing, while managing non-financial risk matters. The team delivers a positive client experience and practical risk outcomes across a diverse portfolio of funds and regulated financial institutions. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes. What role will you play? As a Client Specialist within Commodities and Global Markets, you will take direct responsibility for client relationships from a compliance, administrative and servicing perspective. You will act as the primary point of contact for clients on all ready-to-trade matters, ensuring regulatory and contractual requirements are met. You will partner with sales and origination teams to manage non-revenue responsibilities, freeing up capacity for commercial activities while maintaining strong connectivity with clients. Your expertise will be vital in translating regulatory requirements into clear, client-specific solutions and ensuring practical application of compliance and risk policies. You will support a portfolio of funds and regulated entities, including asset managers, hedge funds, private equity funds and financial institutions, delivering successful onboarding and ongoing engagement. What you offer Extensive experience in investment management operating models, fund structures, regulation and organisational frameworks, particularly within the EMEA region; Strong understanding of complex fund and ownership structures, such as SPVs, trusts, hedge funds, funds of funds, UCITS, AIFs, master-feeder setups and umbrella funds; Ability to navigate cross-border structures involving partnerships, securitisation vehicles and holding companies; Expertise in client due diligence, financial crime risk management and policy application, as well as strong knowledge of physical commodities and derivatives products, including contracts for difference, forwards, futures, swaps, swaptions and options; Demonstrated capability in contractual negotiation, including ISDA, CSA, EFET and other derivatives agreements; Experience with regulatory frameworks and classifications such as MiFID, EMIR, AMLD5 and 6, FATCA, CFTC Rules and Dodd Frank Act; Fluency or working proficiency in one or more EMEA languages to support cross-border client engagement and documentation review. We love hearing from anyone inspired to build a better future with us. If you're excited about the role, we encourage you to apply. What we offer 1 wellbeing leave day per year and a minimum of 25 days of annual leave; 26 weeks' paid parental leave for primary caregivers, 12 days of paid transition leave upon return to work and 6 weeks' paid leave for secondary caregivers; Paid fertility leave for those undergoing or supporting fertility treatment; 2 days of paid volunteer leave and donation matching; Access to a wide range of salary sacrificing options; Benefits and initiatives to support your physical, mental and financial wellbeing, including comprehensive medical and life insurance cover; Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services; Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription; Access to company-funded emergency and backup dependent care services; Recognition and service awards; Hybrid and flexible working arrangements, dependent on role; Reimbursement for work from home equipment. About Commodities and Global Markets Commodities and Global Markets is a global business offering capital and financing, risk management, market access, physical execution and logistics solutions to its diverse client base across Commodities, Financial Markets and Asset Finance. Our commitment to diversity, equity and inclusion We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.