34 jobs found

About the role We are excited to be recruiting for a Service Manager. This is an unrivalled opportunity to join one of the UK's fastest growing motor groups. For this role you will ideally need experience in running a Service/Aftersales department within a main dealership in the UK. You will manage and control WIP, warranty and debtors as well as managing the parts support process and ensuring After click apply for full job details

We're looking for an experienced and ambitious Aftersales Manager to join the team at our Chertsey Motorstore. We offer: 33 days' annual leave Flexible leave Generous employee discounts Private healthcare Workplace pension and much more Hours Full time: Monday - Friday 8am - 5 click apply for full job details

Aftersales Manager Franchised Motor Dealership Our client is looking for an experienced Aftersales Manager to lead their established service and parts operation. This is a fantastic opportunity for a driven and ambitious professional who wants to make a real impact within a successful and well supported environment click apply for full job details

ARMANI OUTLET - BICESTER - DEPARTMENT MANAGER About us: The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands - Giorgio Armani, Emporio Armani and A X Armani Exchange - are active in all the world's major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts. Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design. The role As a Department Manager, you will oversee the operations and performance of a specific department within the store. You will play a key role in driving sales, managing inventory, leading a team, and ensuring excellent customer service. You will contribute to the store's overall success by implementing strategies to achieve sales targets, maintaining visual merchandising standards, and providing effective leadership to your Department. The Department Manager is in charge of the store when the Store Manager and Assistant Store Manager are absent. Responsibilities Sales & Customer experience Responsible for driving sales and overall store performance. Ensure excellence in the sales ceremony per company policy, supervising customer experience (presales, in-sales, aftersales) and relationship building. Analyse sales and performance data to identify trends, opportunities, and areas for improvement within the Department and provide recommendations to the Store Manager. Communicate sales targets and develop strategies to exceed or achieve store sales targets. Implement and execute promotions, events, and initiatives to drive sales and achieve store targets. Provide exceptional customer service, addressing customer inquiries, resolving issues, and ensuring a positive shopping experience. Build and maintain relationships with customers and actively engage in building customer loyalty. Ensure visual merchandising standards are maintained, including proper product placement, window display, pricing, signage, and overall store presentation. People Management Assist the store manager in recruiting the store team. Assist with onboarding and training all new starters. Drive company incentive schemes and contests to achieve sales targets. Train and motivate the store team to deliver exceptional performance in all areas of responsibility, including product skills, customer service, CRM, VM and sales. Create a positive, inclusive work culture promoting teamwork, collaboration, and mutual respect. Resolve employee concerns and conflicts by providing a supportive and empathetic approach. Continuously review the performance of the team according to company standards. Assist the store manager and assistant manager in managing daily team briefings. Operations Ensure compliance with company policies and procedures, including Health & Safety, Loss Prevention, HR policies, Cash Management etc). Support Senior Management with the organisation of the store coverage to smooth store operations. Assist the Store Manager in completing administrative responsibilities (sales reports, petty cash, shipping records, vendor records, HR records, etc.). Take an active role in ensuring inventory levels, including restocking shelves, conducting inventory audits, and managing replenishing processes. Qualifications Excellent leadership and team management skills, with the ability to motivate and develop a diverse team. Strong sales and customer service orientation, with the ability to build and maintain customer relationships. Ability to work in a fast paced environment and handle multiple tasks simultaneously. Excellent communication and interpersonal skills. Strong organisational and time management abilities with attention to detail. Previous retail management experience, preferably a department manager or in a similar role. Knowledge of visual merchandising standards and inventory management. Ability to analyse data and make data driven decisions. Benefits Competitive salary and bonus scheme. Employee discounts on Giorgio Armani products. Training and development opportunities to enhance your skills and knowledge. Be part of a globally renowned brand with a rich heritage and an exciting future. Collaborative and supportive work environment. As an equal opportunities employer, Giorgio Armani is committed to the equal treatment of all current and prospective employees and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Giorgio Armani family.

International Permanent Full-time Who we are rpc - The Retail Performance Company is the consulting company for the entire path to a customer-oriented transformation: from strategy, customer experience design and data analytics to people empowerment and performance management. We have made it our mission to support our clients with holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers. rpc was founded in 2013 as a joint venture between the BMW Group and H&Z Unternehmensberatung AG and is represented in ten countries with over 400 employees. Your Tasks What you will do: Contribute to the promotion of central Customer Support programmes & initiatives. The role will be responsible for the operational management of programmes including Accessories Sales Management, Service Retention Consultancy, & Physical, Digital & Lifestyle E-commerce, & report directly to the client key stakeholders. A strong aftersales background with knowledge of latest trends in the industry is heavily preferred. Lead & provide coaching for members of the team to ensure effective performance and target achievement at all levels. This will encompass from supporting new processes & adapting it to business priorities, to supporting specific teams within the programme to improve results. Regularly align with key Customer Support, Marketing & Sales & stakeholders within the client organisation on relevant performance metrics, related initiatives, & support topics. Excellent client relationship management skills are a must. Lead periodic review meetings with the team's data reporting analyst on performance metrics and ways to improve business results. Ability to interpret dashboard data & KPI metrics is necessary to interpret monthly reports, as well as finding way to keep improving the performance dashboard. Identify novel opportunities to enhance sales & customer retention performance within the retailer network and through direct channels. Compile best practices related to key customer support topics & develop innovative business development initiatives. Take a lead role to advise the client team on performance strategy & potential process improvements. Provide dynamic project management & stakeholder alignment with relevant experience to contribute to on-going Customer Support department projects & developments. Coordinate & lead periodic programme meetings to monitor performance & action plans progress. Ability to communicate clearly and elevate when relevant is key. Envisaged as a hybrid role with regular in-office (Farnborough). Your Profile What we are looking for: 6+ years of experience in business development desired in the following areas: automotive industry, customer support, Project management & coordination (preferably within automotive) Bachelor degree in business or related preferred Consulting 2.0 A consulting environment that constantly reinvents itself: at rpc your project utilization is not bonus-relevant and we offer maximum flexibility, for example through sabbaticals, remote work and part-time work, to ideally complement your personal life situation. We ensure your satisfaction through mentoring, regular happiness checks and a qualified Feelgood Manager. rpc Spirit A corporate culture that is better than others - that's just the way it is! Our employees describe us as open, dynamic, friendly and appreciative. We have a strict "no jerks" policy. Decision-making processes are short and hierarchies are flat. The latter can best be experienced at one of our legendary company events. Training & Perspectives Prospects beyond the next career level: at rpc you have the opportunity to use your strengths according to your individual liking, take on responsibility quickly and actively shape the company. Our in-house rpc academy takes care of everything else. Questions? Then call or e-mail us: (0) We are looking forward to your application!

About Our Client Our client is a well established, growing industrial manufacturing company and a market leader in its field. Job Description Deliver safe, high quality and efficient manufacturing processes for the site Ensure that every link in the manufacturing chain is defined and planned with Standard Operating Procedures and measured in line with industry best practice. Be responsible for production and ensuring that systems, processes and people are able to deliver production plans that are sequenced, support material and work content flow and achieve the required output in an efficient manner. Deliver high quality products, achieving best in class on time and in full metrics, using detailed logistical planning to ensure optimised and economic loads. Lead a team of shift managers and production operators, Manage and drive improvement in the performance of the manufacturing team. Identify when performance does not meet expectation, respond promptly and appropriately to rectify the issue. Design and implement KPIs that accurately reflect the performance of our manufacturing function. Ensure the KPIs are highly accurate and reflective of the manufacturing process being measured. Use root cause analysis, continuous improvement, and lean methodology to always target improvements and achieve excellence. Escalate and address business risks without delay or hesitation. Ensure that capital equipment, machinery and tooling are used and maintained in a safe, efficient and cost-effective manner for the benefit of the business. Minimise downtime through total preventative maintenance regimes and ensure that all capital assets are maximised in terms of efficiency and output. When making new capital investments anticipate growth versus current capacity, go through rigorous market research and tendering processes and deliver capital equipment proposals with high-quality performance and strong returns on investment. Continuously monitor, report on and minimise material waste, cascading 'cost consciousness' and 'cost of quality' initiatives and culture change. Work closely with other areas of the business understanding broader KPIs from other departments that impact on the manufacturing function. Work closely with the Design team to convert new products to viable manufacturing solutions, work with the Sales team to anticipate customer demand and plan manufacturing output, work closely with Customer Care to gather intelligence on improving build quality and work closely with the Human Resources team to ensure that manufacturing have the right people with right skills in the right places at the right times. Ensure that NPI projects and Product Improvement projects are fully supported by the manufacturing team to facilitate costing activities, technical sample reviews, production trials and full integration and transition to new products and solutions. Ensure that the manufacturing team are fully aligned to the wider business and understand growth strategies, efficiency and output improvements and the business plans for Product Improvements, New Product Introductions and Aftersales Parts supply continuity and expansion. Develop cross functional co-operation and knowledge to manage the needs of all stakeholders. Work collaboratively with all functions to identify future trends and development requirements to deliver products and develop new products and services to further enhance the offering to its end customers and distributors Champion all health & safety standards to ensure they are met or exceeded, working with the Health and Safety Manager for the purposes of the Business Units and processes under your remit and control. Escalate risks, non-compliance, concerns and deficiencies to the directors and ensure that these are rectified. Deliver actions and objectives agreed within the business plan. The Successful Applicant You will have an industrial manufacturing background - mechanical engineering, metal work (welding, fabrication, assembly), machining, precision engineering components etc in a production, manufacturing or operations management role. Manufacturing Safety: Knowledge of manufacturing safety; ability to identify work-related hazards and perform necessary activities to meet regulatory requirements for the safety and protection of workers, environment and site. Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems. Knowledge of successful performance management techniques; ability to apply performance management system, practices, and tools to developing and improving individual, team, and organizational performance. Knowledge and understanding of Lean principles and Six Sigma methodology to continuously improve the business. Manufacturing Standards, Procedures and Policies : Knowledge of organizational standards, procedures and policies in manufacturing activities; ability to plan, guide, and monitor manufacturing processes for compliance. Proven progressive responsibility in manufacturing, including experience in formal manufacturing operations leadership. Excellent communicator across all levels of the organization, to direct and motivate people to ensure goals are met. Proven experience in a manufacturing or production management role Desired experience in sustainable manufacturing, embracing technological advancements, and implementing automation solutions Strong analytical and problem-solving skills Computer literate What's on Offer £50,000 to £60,000 plus bonus and benefits

Do you want a real challenge? This Aftersales Manager is a varied engineering and technical role where you will not only manage after-sales issues including service, warranty and ECN's for our machinery and equipment, but you'll also be involved with NPI, tracking projects through to production and getting involved in pre-sales and tendering click apply for full job details