51 jobs found

Senior Customer Success Manager - Reseller (Bilingual - English/German) London, UK Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere - across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of integrated products, Yext provides brands the clarity, control, and confidence to perform across digital channels. From real-time insights to AI-driven recommendations and execution at scale, Yext turns a brand's digital presence into a competitive advantage, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a 'Best Place to Work' globally by industry leaders such as Built In, Fortune, and Great Place To Work ! What You'll Do Manage a portfolio of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction Be a trusted Partner: Build and maintain strong relationships with Yext customers, serving as their primary point of contact for all post-sales activities. Work with Yext Support, Product Management, Services, and GTM teams to share customer feedback and act as an internal advocate for our customers Be an expert on the Yext platform and products Drive Adoption and Optimization: Partner with customers to develop and execute strategic success plans, aligning Yext solutions with their business objectives and goals. Conduct regular reviews, provide progress updates related to reactive issues and proactive customer initiatives, and demonstrate the value of Yext products and services Recommend improvements to customers' usage of the Yext platform. Deliver Industry Insights and Yext Product Expertise: Stay up to date with industry trends and best practices and share insights and recommendations with customers Share product roadmap with customers, provide guidance on how new Yext features and offerings align with customer's business objectives and help with achieving KPIs Advise on how new Yext offerings fit into customer environments and enhance their results. Lead workshops to help customers leverage the full value of Yext solutions. Identify Opportunities for Growth: Analyzing customer data to identify upsell & cross sell opportunities Collaborate with Sales and Solution Engineering to pursue growth opportunities Renewals & Risk Management: Demonstrate keen situational awareness, adept at deciphering subtle cues and anticipating potential risks ahead of time, taking preemptive measures to mitigate them effectively. Above and beyond attitude to restore and maintain positive sentiment. Collaborate with Sales on renewals strategy and plans, leveraging customer analytics and metrics to maintain outlined retention goals Provide accurate renewals forecast Technical Guidance: Experience or knowledge around common platform integrations and how they are commonly configured, troubleshot, and optimized. Leverage an understanding of our Resellers' environments and use cases to influence their ability to realize the value of their existing solutions, provide guidance on new use cases, and help to influence Yext's capabilities roadmap with the product teams. What You Have BA/BS degree in Sales, Business, Marketing, or Computer Science preferred A minimum of 5+ years of experience in a customer-facing role (for example, in BDR, Customer Service/Support, Sales, or CSM) with a proven track record of managing enterprise-level customers and/or alliance/reseller partner. Knowledge of digital marketing technologies - social media marketing platforms, digital experience platforms, reputation management, customer experience platforms, marketing performance management Know Familiarity with different listings networks such as Google, Apple, and Facebook and experience with marketing strategy for multi-location businesses Work experience in organic search/ local SEO within digital media preferred Strong ability to develop insights from performance data and present a value story to key stakeholders Experience with subscription GTM approaches for customer success management and renewals Proven ability to manage a book of business with high gross retention & predictability Customer-centric mindset - put the customer's needs first, actively seek feedback, and continuously strive to improve the customer's experience with the product or service. Strategic thinker with strong analytical and problem-solving skills, the ability to anticipate customer needs, and the ability to develop tailored solutions to meet them. Solid project management skills, with the ability to manage multiple priorities and deadlines in a fast-paced environment. Familiarity with Challenger Sales Methodology is a huge plus. Strong negotiation, influencing, and closing skills Adaptability and flexibility mindset Outstanding interpersonal and communication skills, with the ability to engage and influence customers and partners at all levels Yext is an equal opportunity employer committed to building a results-driven, engaging culture where every employee has the opportunity to contribute to the success of the Company, perform at the highest possible level, and grow their skills and capabilities. Yext welcomes employees and applicants of all backgrounds and demographics, and does not engage in discrimination on the basis of any protected characteristic recognized under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. The Company believes a broad variety of life experiences across the Yext team is critical to its mission to help every business in the world be visible everywhere customers search. By seeking out fresh perspectives and fostering a positive interview experience and employee experience, Yext can remain at the forefront of innovation, and better serve its customers. It is Yext's policy to provide reasonable accommodations to people with disabilities as required by applicable law. If you have a disability that requires an accommodation in completing this application, interviewing, or participating in the employee selection process, please complete this form.

Senior Account Manager - Banking & Strategic Clients The Money Movement Solutions team (MMS) at Visa works on designing, managing, and growing products and solutions for moving money using Visa's networks e.g. Visa Direct, Currency Cloud and B2B Connect. These products and services are typically aimed at commercial entities, including banks, fintechs, remitters, marketplaces, and other organizations. These capabilities support collections, multi-currency accounts, disbursements of P2P and B2B funds. MMS spans across different dimensions of money movement including cross-border transactions, disbursements, money transfers, and more. What we expect of you, day to day. Role Overall: Support the MMS business to be the growth engine for Visa, by driving business growth at 35%+ p.a. over the next 3-5+ years Contribute to building a new business line for Visa from commercial perspective by entering money movement space where Visa has not previously played (e.g., Transaction banking, Cash management, Remittance infrastructure, Asset management, etc), and diversify Visa's business from the core consumer payments into global cross-border consumer and business payment flows and multi-currency solutions Contribute to development of Strategy and Commercial plans for MMS EU Revenue: Driving revenue and partnerships growth across a portfolio of MMS clients in cluster, throughout the entire customer life cycle Fully accountable for the net revenue target attainment, retention of existing clients and volumes Impact: Execute on signed deals to bring revenue in a timely manner in line with the business plan Execute on contracted activities with client, eg marketing plans, business development Optimise customer performance by working with enabling functions, incl Marketing, CS, Data analytics, VCA, Ecosystem Readiness, Product, etc. Mine for adoption opportunities within existing contractual agreements & commitments (e.g, new routes, winning additional wallet share, new use-case, etc) Set customers up positively for contract renewals and upsells Growth: Drive continuous growth of the managed clients, beyond existing contract, Identifying opportunities for X-selling, Up- selling new MMS products and driving their adoption, as well identifying other business opportunities for VISA Inc. (issuing, etc) to expand the partnerships Client Engagement: Build long-term relationships with customers, key stakeholders and partners to ensure we have the necessary understanding of the client's business and strategy and work across internal Visa and Visa Direct stakeholders to support and/or accelerate deliverables Develop Account plans and monthly/quarterly reviews, provide comprehensive, insightful review of client's program performance identifying opportunities to drive growth, lead regular review and opportunity solving sessions with the cross functional teams and help problem solve when client programs are stalled, or transaction volume has plateaued, management reporting Turn our customers into Advocates (pilots, case studies, webinars, podcasts, referrals) This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Background of client/partnerships management, sales, and or business development preferably at a global or multi-market level, including disciplined and structured client management to achieve revenue growth, proven track record for successfully selling multi-million contracts Prior experience in cross-border business payments development is preferred Work experience across multiple European markets is preferred Second language is a plus Competencies Customer-minded: strong focus on client satisfaction Self-starter with a bias toward action and getting things done, operating with an owner mindset Excellent problem-solver with a strong focus on delivering for clients. Thriving on working through and solving complex problems, overcoming setbacks, quickly learn and adapt to new situations and creatively finding winning solutions for clients Data driven and highly analytical, able to run analysis of Visa systems and derive commercial insights to grow clients, and build business development strategies Strong business acumen, highly skilled in commercial and legal deal structures, and business case building Ability to lead, execute, manage and oversee multiple time-sensitive opportunities at once Excellent listener and communicator (both verbal and written), and executive presence, must be able to interface with client executives at a C-level Rapport builder: excellent at connecting with other people and making others feel at ease around him/her Highly collaborative, pro-active and able to perform in a cross functional, cross markets, cross cultural environment Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Position Overview Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration. Position Overview As a key member of the Ralph Lauren FP&A team, the Finance Manager is responsible for end to end financial support of EMEA store-related initiatives - this includes new store openings, renovations, refits, lease renewals, relocations, and temporary locations. This role also includes ownership of the Capital forecasting process and management of key Property related P&L lines, including Depreciation, Rent, Rates, and Service Charges. Responsibilities Investment appraisals and modelling of pro-forma P&Ls for store projects. This includes scenario modelling, aligning with key stakeholders on inputs and challenging where necessary Delivery of post-investment reviews to evaluate project performance against original business cases, identify key performance drivers and develop actionable recommendations for future improvements Ownership of the budgeting and forecasts (primarily in relation to anticipated projects) for: Capital Rent Building strong, collaborative relationships to support strategic initiatives and ensure alignment across functions Supporting with the preparation and presentation of decks for projects reviews with EMEA senior management/other decision making forums. Analysis & other reporting / schedules to support Capital investment & delivery of spend in line with Company polices and on Budget Serve as a mentor to junior finance team members, offering guidance, support, and coverage as needed Support the Senior Finance Manager / broader FPA team with general financial analysis and other ad hoc strategic or operational projects as required Experience, Skills & Knowledge Strong communication and presentation skills (oral, written, and formal) with the ability to develop effective partnerships with financial and non-financial partners across varying levels of management Proven ability to manage multiple tasks and adapt to a changing, fast paced environment; detail oriented with strong organization skills Self-motivated/pro-active, follow through with responsibilities and be accountable for results Excellent financial modeling and analytical skills with the ability to work with large volume of data

Customer Success Manager - IT/ITES Services About This Role Qualification: Bachelor's Degree in IT, Computer Science or related areas Experience: 4+ Years Job Location: London We are seeking an experienced and client-centric Customer Success Manager (CSM) to oversee and grow relationships with our IT and ITES service clients. As a key liaison between the client and internal delivery teams, you will be responsible for ensuring customer satisfaction, facilitating smooth project execution, and identifying opportunities to expand client partnerships. Responsibilities Client Relationship Management:Build and maintain strong, long-term relationships with key client stakeholders across IT and ITES sectors Account Success Ownership:Own customer onboarding, engagement, and retention across assigned accounts. Ensure deliverables are met and clients derive maximum value from services Project Coordination:Work closely with internal technical and delivery teams to monitor timelines, resolve issues, and communicate project status Feedback & Upselling:Collect and synthesize customer feedback to improve services and propose upsell/cross-sell opportunities aligned with client goals Renewals & Retention:Drive contract renewals and client satisfaction through proactive engagement, performance reviews, and value demonstration Reporting & Metrics:Prepare and present regular reports on account health, risks, and success metrics to clients and internal leadership Required Skills and Experience Experience: 4+ years in customer success, account management, or service delivery in an IT/ITES environment Client-Facing Skills: Strong interpersonal and communication skills, with experience engaging mid-to-senior level stakeholders Project Orientation: Understanding of delivery models, SLAs, and IT services lifecycle (including support, development, or BPO processes) Problem-Solving: Proactive in identifying issues and resolving them before they escalate Tools Knowledge: Familiarity with CRM platforms (e.g., HubSpot, Salesforce), project tracking tools (e.g., Jira, Trello), and basic reporting dashboards Education: Bachelor's degree in Business, Information Technology, or related field Apply for Customer Success Manager - IT/ITES Services First Name Last Name Mail Id Phone Attach Your Resume We aim to be a leading innovator in designing,building andsupporting critical business management solutions on cloudplatforms that will help transform your organization and alignwith your business goals Please wait while we process your request

Job DescriptionThe Customer Success Manager German Speaker is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk solutions. It is an exciting customer facing role that puts you at the forefront of applying cutting edge customer and employee service platforms and advanced AI to enable our customers to empower, service and accelerate their end customers' businesses.The overarching objective of the CSM is to ensure Zendesk customers realize business value and outcomes from their investment in Zendesk. This role will work across a customer's organization, from a CXO-level down to senior customer experience leaders and to the administrators running Zendesk solutions. When our customers realize value and succeed, Zendesk succeeds - and the CSM is a key enabler of our customers' success and Zendesk's company growth aspirations. To achieve these goals, the mission of the CSM team will be to: Deliver outcome-driven engagement throughout the customer's journey using Zendesk solutions - from onboarding, to success planning, through product adoption and value realization Remove obstacles to product adoption and raise the bar for the overall Zendesk customer experience throughout the customer journey Be the change agent force that continuously advocates for and on behalf of the customer, providing actionable, customer-driven feedback to the Zendesk ecosystem JOB RESPONSIBILITIES Overarching objectives of the role include the following: Proactive customer health management through intentional, outcome-driven customer engagement Product adoption acceleration and customer value realization Cultivating, strengthening, and accelerating growth of Zendesk customer relationships To deliver on those three overarching objectives, CSMs will collaborate closely with Zendesk customers and colleagues on the following: Delivering a world-class customer experience anchored on getting our Zendesk customers to value as quickly as possible - from onboarding, to success planning, to adoption roadmaps, to recurring outcome-driven engagement, to customer value and outcome realization. Driving, enabling and removing obstacles to adoption of Zendesk's product suite, providing prescriptive best practices, resources, expertise and continuously linking customer adoption to quantified/qualified customer value & business outcomes. Tirelessly advocating for the Zendesk customer across the ecosystem, including bringing prioritized & data-driven customer feedback and insight back into the Zendesk product development team Delivering a heightened customer experience through proactive engagement and communication with the customer, both written and verbal. Forging tight relationships with the rest of the Zendesk customer account team - including sales, customer support, professional services, renewals, and marketing. Develop strong relationships with customer leaders at all levels of an organization - from CIO and business leaders to IT experts, professionals and architects In addition to core customer-facing responsibilities above, CSMs must also be able to: Understand all aspects of overall customer health and know how to proactively manage health - taking into factors such as success plan status, relationship strength, product adoption/usage/currency, level of engagement, NPS and customer experience-metrics Ability to learn and understand new software solutions in the customer experience space. Previous experience in the customer experience space ideal. Track all engagement and touchpoints with accounts and provide continuous, unbiased intelligence on the status of customer's overall health. Regular travel to customer locations or site visits is expected for this role at a minimum 40% QUALIFICATIONS Bachelor degree in computer science, information sciences & technology, engineering or business Minimum of 4+ years of related experience in Customer Success / Experience Fluency in German and English, able to communicate professionally in both languages Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Previous experience leveraging leading customer success tools (e.g., Gainsight, etc.) as an integral part of a daily routine engaging with your customers Track record of learning new technology/software solutions and linking software solutions to common customer use cases, product adoption maturity/frameworks, and, ultimately, business value and outcomes for customers Experience in supporting and driving adoption of AI-powered solutions in customer-facing roles is a plus Ability to explain and demonstrate the value of AI to both technical and non-technical stakeholder Proven ability to multi-task and perform program/project management activities to ensure multiple customers are progressing against success plans and outcomes. Strong interpersonal skills, with the ability to influence at multiple levels (e.g., CXO to Director to Administrator) across the customer's organization and across multiple functions (e.g., Sales, Professional Services, Customer Support, Product Management and Engineering) within Zendesk Ability to do foundational quantitative analysis and basic churn forecasting : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

WalkMe, an SAP company, pioneered the Digital Adoption Platform (DAP) to enable business leaders to fully harness technology in today's complex digital landscape. By leveraging WalkMe's features-guidance, engagement, insights, and automation-employees boost efficiency, executives gain greater visibility into digital usage, and organizations maximize their digital assets, driving successful digital transformation. Together, SAP and WalkMe form a powerful partnership that revolutionizes the digital transformation journey. This collaboration allows businesses to unlock the full potential of SAP's robust ERP solutions while seamlessly enhancing user experience and productivity with WalkMe's intuitive digital adoption platform. We're looking for a Rockstar Customer Success Manager to help take digital adoption and WalkMe to the next level. As a Customer Success Manager, you'll be responsible for being a trusted advisor to a portfolio of up to 10 Fortune 1000 WalkMe customers managing a book of up to $6M in annual revenue, helping them achieve maximum value from the WalkMe platform. You will understand your clients' digital adoption goals, and recommend solutions to help them get the most out of our product and meet/exceed their goals. You will report to the Manager of Customer Success. What You'll Own Be the 'voice of the customer' and provide internal feedback to maximize customer value and retention. Schedule and prepare Executive Business Reviews for customers, with the top priority of increasing customer adoption and proving Return on Investment that leads to renewals/expansion. Maintain an understanding of our product and roadmap, so you can guide customers to success and continue to promote up their Adoption Score. Educate customers on the most relevant features of their specific requirements. Understand your customer's industry trends, challenges with digital adoption, and current and potential use cases for WalkMe. Establish and develop strategic, trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers) by guiding the customer on best practice usage of the platform to help manage risk and meet/exceed their goals. Work with the internal Account team and Customer to develop a Success Plan outlining how WalkMe addresses their immediate/future needs (including metrics for success). Monitor customer health to reach out to customers before risks escalate and identify remediation options. Partner with WalkMe Account Team (Renewal Managers, Account Executives, Services, Technical Account Managers) to ensure that customers renew and expand. What You'll Need to Succeed 5+ years of customer advocacy and engagement experience in Enterprise SaaS customer success, account management, or post-sales relationship management working with Fortune 1000 companies and their executives. Experience managing a quarterly retention and growth quota. You've maintained a book of Enterprise customer accounts (4000+ Employees). Increase customer satisfaction, adoption, and retention applying to a technical product. High competency in sales discovery methodologies and an ability to run Return on Investment discussions and have some experience in an enterprise solution sales environment, having partnered with account executives to develop and close sales opportunities. What Sets Us Apart At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more. We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace. Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work. Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community. Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. Stay healthy and happy with ! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe's annual Wellness Month every July-because your well-being matters all year long. WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce. WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge. WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance. Robust Retirement Contributions: Ask HR about the specific offerings for your region! SAP's acquisition of WalkMe highlights a commitment to enhancing user experience and streamlining software interactions, offering opportunities to work with cutting-edge technology that drives efficiency and innovation in the workplace. At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success. WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately. TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who are we? Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an experience platform, letting retail marketers easily and efficiently create experiences their customers love across email, mobile, on-site, social, direct mail and more. Ometria is trusted by some of the fastest growing retail brands in the world such as Brooklinen, Davines, Steve Madden, and Sephora. We have a team of over 120 Ometrians based in North America and Europe. We have raised $75m from leading venture capital funds across the world such as Infravia Capital Partners, Octopus Ventures, Summit Action, Sonae IM and many others. The role You'll play a pivotal role in delivering value and success for your clients, reporting directly to the Manager of Customer Success managing a portfolio of our enterprise clients. Your primary focus will be on nurturing C Suite relationships, ensuring maximum client satisfaction, and enabling revenue growth for some of the UK's most innovative retail businesses. Office Expectations : Mondays are mandatory in the office for the CS team and the office can be used on Wednesdays and Thursdays. Coming into the office is encouraged during onboarding especially for team members to learn from their peers.Onsite client meetings : We do encourage in person customer meetings so time 'in office' or on site with customers is expected and will change from week to week. What you'll be doing: Key Outcomes: Retain your customers, secure their renewal and hit retention targets Amplify Customer Loyalty: Champion customer retention, ensuring seamless renewals and surpassing retention targets. Master Sentiment Analysis: Identify and neutralise potential sentiment risks across diverse stakeholders, from end users to top decision makers, fostering enduring relationships. Empower Customer Advocacy: Lead as a vocal customer advocate, steering cross functional efforts to swiftly resolve challenges to build a pipeline of positive referrals for prospective customers to engage with. Strategic Communication: Proactively relay concise updates on pivotal customer wins and obstacles, detailing actionable measures for optimising retention. Own end to end commercial negotiations Mastery of Negotiations: Oversee end to end commercial negotiations, solidifying prosperous partnerships. Upsell Precision: Spot and secure upsells in alignment with our pricing model, achieving ambitious upsell ARR targets. Mid-term Upsell Drive: Execute well timed mid term upsells in line with pricing structures, hitting upsell ARR goals. Value driven Expansion: Actively pursue and conclude revenue expanding opportunities that mirror customer value, collaborating seamlessly with revenue teams and CS leadership. Maintain senior stakeholder champions in each of your accounts Champion Senior Stakeholders: Foster senior level champions in each account, fortifying engagement and retention strategies. Persona centric Alignment: Comprehend core personas across Marketing, Tech, and C suite realms, aligning their aspirations with strategic platform and marketing endeavours. Elevate Brand Presence: Actively seek channels to heighten Ometria's visibility within client organisations. Deliver on promise : Solidify trusted partner status by unwaveringly fulfilling commitments and delivering on agreed upon deliverables. Key Responsibilities: Deliver timely and accurate commercial forecasting - treat Salesforce and internal commercial forecasting tools as a proof point for the impact of Customer Success outcomes and retention driving initiatives. Deliver weekly updates to customer health and activity records that support commercial opportunity updates, articulating realistic outcomes that are dependable and of the moment. Set and deliver on customer expectations - Deliver each aspect of the customers assigned service level, owning the presentation and delivery of core value driving client engagement such as Business Reviews, Assessments and Strategic marketing plans Pre empt customer escalations and challenges - identify risk factors ahead of time and handle objections and escalations with finesse. Guide more junior team members on navigating their client accounts effectively based on your experience. Drive Enterprise customer adoption and value with visibility and buy in from senior decision makers - Become an expert in both the Ometria platform and ecommerce marketing strategies. Engage key stakeholders to align on value delivered and identify what actions are required to mitigate any potential relationship risk. Be a retail expert and deliver strategic guidance - deliver expected customer touchpoints based on their Service level and act as a strategic guide leveraging retail intelligence reports and trends data to make credible recommendations to your About you: 5 years of Customer Success experience in an enterprise software organisation working with large, complex clients preferably in the Retail space. Exceptional Communicator - you love to deliver value to your clients by confidently presenting successes and opportunities aligned with their service level. You enjoy partnering with multiple internal teams and confidently and authoritatively communicate with a diverse range of both internal and external stakeholders, including C Suite executives. Relationship builder - you're a natural relationship builder, adapting your communication style easily with C suite executives, tech leads, marketing heads and end users as required. Business and commercial acumen - you identify trends in business performance to secure commercial opportunities and mitigate risk with action plans on how to solve these. Customer Service Excellence - you have a proven track record of delivering first class customer service, consistently exceeding client expectations. Data Literacy and Storytelling - you are comfortable working with, manipulating, and interpreting data sets, utilising a combination of reporting tools. You can turn data into insight and build compelling narratives through your ability to analyse key trends and KPIs. Technical understanding and communication proficiency - you understand how to adapt your communication to each stakeholder leveraging a solid understanding of the technical aspects of how Ometria partners with our customers (eg. APIs, Javascript code, Data feeds) Meticulous prioritisation and self management - you are a self starter and thrive in fast paced environments and effectively manage multiple tasks under pressure. You enjoy finding ways to work smarter and collaboratively contribute your ideas with your peers and managers. 30 days holiday + 1 day on your birthday (plus bank holidays) Health Insurance (Bupa) Mental Health Support (Spill, Calm) Cycle to work scheme Enhanced Financial Benefits (Salary Sacrifice Pension, DIS, Income Protection) Professional Development Fund

AboutBoldspace& Boldstream Boldspaceis a 6-year-old full-service brand and communications agency that has seen year-on-year growth since launch. From day one, we have builtBoldstream , our flagship data & analytics platform that empowers brands to measure and act on the real-time impact of their communications. As we continue to advance in a new phase of AI-native growth on Boldstream, investing heavily in agentic workflows, retrieval-augmented insights, and intelligent automation across reporting and analytics, we are seeking a Customer Success Manager to play a leading part in the future of the product & platform. The Role We are looking for a proactive,commercially-mindedCustomer Success Managerto own client relationships acrossBoldStream and ensure customerstruly understandandrealisethe value of our the platform. You will sit at the heart of product adoption, partnering closely with marketing, analytics,productand operations teams. Your mission is to turn satisfied clients into advocates, driverenewalsand expansion, and help shape the evolution ofBoldstreamthrough customer insight. Serve as the main point of contact forBoldStream customers, ensuring seamless onboarding,adoptionand ongoing success Develop a deep understanding of clients' marketing, data andcommunications objectivesand translate them into actionable platform usage strategies Track platform performance and usage health; proactivelyidentifyopportunities to increase value and retention Deliver training,workshopsand product demos to empower client teams Own renewal, upsell conversations andidentifygrowth opportunities Capture,prioritiseand communicate customer feedback to influence product roadmap and feature development Collaborate with internal delivery teams to ensure alignment between analytics operations and client expectations In time, maintainaccurateaccount records and reporting on KPIs such as NRR, churn and engagement metrics Skills & Experience 4+ years in Customer Success or Account Management role within SaaS, marketing technology, analytics or agency environment Strong understanding of marketing, brand communications or performance measurement Excellent communication and presentation skills set, as well as confident stakeholder engagement at senior levels Comfortanalysingdata insights and building compelling value stories for clients Tech-savvy and curious,quick to learn new tools and workflows A collaborative team player with bias for action, ownership and improvement Nice to Have Experience with AI-enabled platforms, datavisualisationtools, or marketing analytics Knowledge of integrations,automationor API-driven workflows Experience in a fast-growing startup or agency environment What We Offer Opportunity to directly influence the future of a fast-scaling AI-native analytics productin the marketing space. Hybrid working within an existing vibrant agency culture and ambitious growth vision Clear path for professional development and leadership progression Exposure across brand,marketingand innovation disciplines Pensions: a 5% employer contribution. Private Healthcare: Vitality Holiday: unlimited holiday (including all UK public holidays) - we trust our staff to take the time they need and still excel in their jobs - and days off for birthdays and moving house are guaranteed! Flexible working Socials: team socials regularly, chosen by the team. Team retreats: time to get to know each other away from the office. Bonus: transparent bonus structure where you can receive a % of base salary based on personal and company performance. Supporting good causes: we contribute some of our outperformance to charitable causes which the team help choose. Wellness: time within working hours every week for those that want or need it. Monthly benefits budget: £50 per month, every month, to spend on whatever you want - from a home delivered vegetable box and discounted gym memberships, to mental health support and professional coaching. A CARBON NEUTRAL BUSINESS Boldspace measures its performance on profit, people and planet combined. From day one, we will offset your carbon footprint entirely. The cost of this is covered 100% by the company.

Why join us? We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here." People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership's personal. Every full time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fuelled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in. An awesome opportunity has arisen for a German speaking, Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing Enterprise customers in various industries. About you: 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise level organisation Professional fluency in German and English Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast paced, dynamic environment Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries How you will spend your time: Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions Understand customers' business objectives, challenges, and industry specific needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry specific playbooks, collateral, and case studies At SafetyCulture, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary, Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office; Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: In house Culinary Crew serving up daily breakfast, lunch and snacks Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt! global off site Table tennis, board games, gym sessions, book club, and pet friendly offices. We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

Drafting and serving S20 notices for major works. Manage a high end technical portfolio in accordance with RICS Codes of Practice, ARMA rules and landlord and tenant legislation. To provide a full professional property management services for a portfolio of freehold/leasehold developments and individual properties on behalf of freehold clients, Developers and Resident Management Companies, proactively manage in accordance with the management agreement the terms of the lease/agreements and good current practice. Responding to pre-assignment enquiries. To manage in relation to company targets of income and service delivery. Dealing with leaseholders enquiries appertaining to the development. Responding to all correspondence/emails, telephone calls including those from Directors, lessees and tenants. Prepare and draft minutes of Board meetings for approval by the Directors. Good understanding of lease terms and ability to write to lessees/tenants/letting agents in relation to any matters which may contravene the terms of the lease, i.e. noise/nuisance, satellite dishes, wood floors, pets, etc. Be prepared to deal with any issue that may arise during the course of the Management of the properties. Ensure the property operates as smoothly as possible. Oversiing a small team / Junior Property Managers and site staff BUDGETS & ACCOUNTS Prepare and issue draft budgets to Directors for consideration and agree with Board of Directors and approve on PMS computer system. Good understanding of service charge and company accounts and ability to explain them to Directors. INSPECTIONS Arrange meetings and inspections for all properties managed. Ensure that all necessary contracts and annual inspections are in place. Carry out regular Inspections of properties from time to time and action any works necessary. Ensure that all properties under Management have up to date Health & Safety, Fire Risk Assessments, Asbestos Surveys, Legionnaires Risk Assessment and Electrical Reports etc. INSURANCE Ensuring all properties in the portfolio are insured including dealing with all claims, renewals and enquiries regarding the policy. Liaising with Loss Adjusters and obtain quotes for remedial works and to effect and oversee any emergency repairs. Liaising with Directors as necessary to ensure that blocks are re valued for insurance purposes, at least every 3 years in accordance with company policy. MAINTENANCE Contact contractors to ascertain whether they are able to carry out works and issue work order forms on PMS - checking with Directors in the first instance if authorisation is required. Monitor contractor's performance - Follow through and complete jobs, updating PMS. Prepare specifications for all contracts at blocks managed including cleaning, gardening, window cleaning, etc., to issue tenders and appoint contractors. Issue contracts to contractors ensuring that they comply with current health and safety legislation. Carry out regular site inspections to monitor works and keep Directors advised of progress before any part payment or full payment of contractor invoices are authorised Ensure that all contracts and schedule of works for all properties are entered on the computerised system and updated. Advise all lessees and or tenants of impending works, etc. Monitor contractor's performance regularly. Work in conjunction with external/in-house surveyors in relation to major works contracts. Attend progress meetings as necessary, ensure S20 Notices served and pay authorised invoices. SERVICE CHARGES Monitor expenditure to ensure sufficient funds are available to cover all necessary repairs/works, except on the rare occasion where emergency works may be required. Responsible for chasing arrears of service charge and ground rents due on portfolio up to instruction of solicitors. GENERAL Check, code and authorise invoices. General Filing Any other duties as directed. PERSONAL REQUIREMENTS MIRPM/MTPI and demonstrable post qualification experience Good understanding of Residential Property Management and current legislation Well-developed interpersonal and oral communications skills. Interpersonal skills and customer focused Ability to work on own initiative Good literacy and numerical skills Diplomacy Ability to prioritise workload and work under pressure Team Player Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Why join us? We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here." People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership's personal. Every full time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fuelled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact without the big tech ick. If that excites you more than it scares you, you'll fit right in. An awesome opportunity has arisen for a German speaking, Senior Customer Success Manager to join our teamh3> You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing Enterprise customers in various industries. About you 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation Professional fluency in German and English Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast-paced, dynamic environment Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries How you will spend your time Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions Understand customers' business objectives, challenges, and industry-specific needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry-specific playbooks, collateral, and case studies At SafetyCulture, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary Flexible working arrangements - we encourage you to create the best work blend while working from your home and the local SafetyCulture office Access to professional and personal training and development opportunities - Hackathons, Workshops, Lunch & Learns We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies You'll also receive other perks such as: Wellbeing initiatives such as subsidised fitness programmes, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt! global off site We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you.

Job Description: Job Summary As the HR and Reward Advisor you will hold a pivotal role with real influence and visibility across the business. In this high-impact reward role, your main responsibilities will include the provision of HR solutions and tools and expertise in compliance with the appropriate HR Reward policies and processes. You will ensure the maintenance and management of all benefits and collective remuneration processes on the site and this will, at times, involve supporting the national reward team. HOW YOU WILL CONTRIBUTE TO THE TEAM You will be the key focal point for reward queries from employees and managers, ensuring response within a timely manner and escalating as necessary Directly responsible for the operational delivery of compensation and benefit deliverables, new initiatives and data-driven recommendations You will manage invoice and purchase order processing, completing checks to ensure accuracy and processing within the agreed timescales. Liaising with Finance, Payroll, Accounts Payable, Procurement and external suppliers as appropriate Dealing with sensitive data with a high level of discretion (eg salary information, medical etc) Champion HR and Reward operational accountabilities and represent the team with internal and external stakeholders Budget management and input into annual operational budget planning Ongoing ad hoc support to the wider Reward team Employee Benefits You will establish a comprehensive understanding of employee benefit arrangements to support the transition and ongoing business as usual. This will include liaising with suppliers to ensure a smooth process, including annual renewals and ensuring the correct eligibility is applied relevant to the contracts You will need to have regular communications with the Reward Operations team to provide monthly benefit choices/deductions and benefit in kind reporting Pay Review & Benchmarking You will complete annual Benchmarking activities, reviewing external market rates to support the annual pay and bonus cycles Lead on all pay and reward cycles Data analysis, reporting and the communication of insights Ad-hoc query resolution to support the business, employee engagement, retention and new hires Focal point for all reward queries and support on cross-functional projects Job Evaluation Provide expert advice on job evaluation and pay benchmarking to include the presentation of recommendations to senior leaders and HRBPs You will use evaluation tools in order to review and establish the correct grading of roles as required by request from Managers or HRBP or as part of the recruitment process Relocation You will be the focal point for any relocation queries to include data collation and liaising with the recruitment and HR teams Long Service/Recognition You will review and manage long service and recognition events for employees and ensure the smooth running of the recognition and award processes Management of the awards and recognition portal ABOUT YOU 5+ years experience in a similar role within Human Resources with knowledge of reward, compensation and benefits management Experience of working within faced-paced, customer-facing environments The ability to interpret data, spot trends and provide creative solutions Confident in presenting to and influencing stakeholders Project management and strong problem solving skills - liaising with Payroll and Suppliers as well as the wider UK Reward Team Experience working with external suppliers as well as internally liaising cross-divisionally Experience comparing reports/data with strong attention to detail and focus on data quality High energy with the ability to work fully autonomously Query response management and ability to problem solve Experience liaising with employees and managers - for example, ability to create and share appropriate communication pieces, utilising suitable channels This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Belfast Limited Employment Type: Permanent - Experience Level: Professional Job Family: HR Expertise By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Job Description: Job Summary As the HR and Reward Advisor you will hold a pivotal role with real influence and visibility across the business. In this high-impact reward role, your main responsibilities will include the provision of HR solutions and tools and expertise in compliance with the appropriate HR Reward policies and processes. You will ensure the maintenance and management of all benefits and collective remuneration processes on the site and this will, at times, involve supporting the national reward team. HOW YOU WILL CONTRIBUTE TO THE TEAM You will be the key focal point for reward queries from employees and managers, ensuring response within a timely manner and escalating as necessary Directly responsible for the operational delivery of compensation and benefit deliverables, new initiatives and data-driven recommendations You will manage invoice and purchase order processing, completing checks to ensure accuracy and processing within the agreed timescales. Liaising with Finance, Payroll, Accounts Payable, Procurement and external suppliers as appropriate Dealing with sensitive data with a high level of discretion (eg salary information, medical etc) Champion HR and Reward operational accountabilities and represent the team with internal and external stakeholders Budget management and input into annual operational budget planning Ongoing ad hoc support to the wider Reward team Employee Benefits You will establish a comprehensive understanding of employee benefit arrangements to support the transition and ongoing business as usual. This will include liaising with suppliers to ensure a smooth process, including annual renewals and ensuring the correct eligibility is applied relevant to the contracts You will need to have regular communications with the Reward Operations team to provide monthly benefit choices/deductions and benefit in kind reporting Pay Review & Benchmarking You will complete annual Benchmarking activities, reviewing external market rates to support the annual pay and bonus cycles Lead on all pay and reward cycles Data analysis, reporting and the communication of insights Ad-hoc query resolution to support the business, employee engagement, retention and new hires Focal point for all reward queries and support on cross-functional projects Job Evaluation Provide expert advice on job evaluation and pay benchmarking to include the presentation of recommendations to senior leaders and HRBPs You will use evaluation tools in order to review and establish the correct grading of roles as required by request from Managers or HRBP or as part of the recruitment process Relocation You will be the focal point for any relocation queries to include data collation and liaising with the recruitment and HR teams Long Service/Recognition You will review and manage long service and recognition events for employees and ensure the smooth running of the recognition and award processes Management of the awards and recognition portal ABOUT YOU 5+ years experience in a similar role within Human Resources with knowledge of reward, compensation and benefits management Experience of working within faced-paced, customer-facing environments The ability to interpret data, spot trends and provide creative solutions Confident in presenting to and influencing stakeholders Project management and strong problem solving skills - liaising with Payroll and Suppliers as well as the wider UK Reward Team Experience working with external suppliers as well as internally liaising cross-divisionally Experience comparing reports/data with strong attention to detail and focus on data quality High energy with the ability to work fully autonomously Query response management and ability to problem solve Experience liaising with employees and managers - for example, ability to create and share appropriate communication pieces, utilising suitable channels This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Belfast Limited Employment Type: Permanent - Experience Level: Professional Job Family: HR Expertise By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Job Description: Job Summary As the HR and Reward Advisor you will hold a pivotal role with real influence and visibility across the business. In this high-impact reward role, your main responsibilities will include the provision of HR solutions and tools and expertise in compliance with the appropriate HR Reward policies and processes. You will ensure the maintenance and management of all benefits and collective remuneration processes on the site and this will, at times, involve supporting the national reward team. HOW YOU WILL CONTRIBUTE TO THE TEAM You will be the key focal point for reward queries from employees and managers, ensuring response within a timely manner and escalating as necessary Directly responsible for the operational delivery of compensation and benefit deliverables, new initiatives and data-driven recommendations You will manage invoice and purchase order processing, completing checks to ensure accuracy and processing within the agreed timescales. Liaising with Finance, Payroll, Accounts Payable, Procurement and external suppliers as appropriate Dealing with sensitive data with a high level of discretion (eg salary information, medical etc) Champion HR and Reward operational accountabilities and represent the team with internal and external stakeholders Budget management and input into annual operational budget planning Ongoing ad hoc support to the wider Reward team Employee Benefits You will establish a comprehensive understanding of employee benefit arrangements to support the transition and ongoing business as usual. This will include liaising with suppliers to ensure a smooth process, including annual renewals and ensuring the correct eligibility is applied relevant to the contracts You will need to have regular communications with the Reward Operations team to provide monthly benefit choices/deductions and benefit in kind reporting Pay Review & Benchmarking You will complete annual Benchmarking activities, reviewing external market rates to support the annual pay and bonus cycles Lead on all pay and reward cycles Data analysis, reporting and the communication of insights Ad-hoc query resolution to support the business, employee engagement, retention and new hires Focal point for all reward queries and support on cross-functional projects Job Evaluation Provide expert advice on job evaluation and pay benchmarking to include the presentation of recommendations to senior leaders and HRBPs You will use evaluation tools in order to review and establish the correct grading of roles as required by request from Managers or HRBP or as part of the recruitment process Relocation You will be the focal point for any relocation queries to include data collation and liaising with the recruitment and HR teams Long Service/Recognition You will review and manage long service and recognition events for employees and ensure the smooth running of the recognition and award processes Management of the awards and recognition portal ABOUT YOU 5+ years experience in a similar role within Human Resources with knowledge of reward, compensation and benefits management Experience of working within faced-paced, customer-facing environments The ability to interpret data, spot trends and provide creative solutions Confident in presenting to and influencing stakeholders Project management and strong problem solving skills - liaising with Payroll and Suppliers as well as the wider UK Reward Team Experience working with external suppliers as well as internally liaising cross-divisionally Experience comparing reports/data with strong attention to detail and focus on data quality High energy with the ability to work fully autonomously Query response management and ability to problem solve Experience liaising with employees and managers - for example, ability to create and share appropriate communication pieces, utilising suitable channels This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Belfast Limited Employment Type: Permanent - Experience Level: Professional Job Family: HR Expertise By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Job Description: Job Summary As the HR and Reward Advisor you will hold a pivotal role with real influence and visibility across the business. In this high-impact reward role, your main responsibilities will include the provision of HR solutions and tools and expertise in compliance with the appropriate HR Reward policies and processes. You will ensure the maintenance and management of all benefits and collective remuneration processes on the site and this will, at times, involve supporting the national reward team. HOW YOU WILL CONTRIBUTE TO THE TEAM You will be the key focal point for reward queries from employees and managers, ensuring response within a timely manner and escalating as necessary Directly responsible for the operational delivery of compensation and benefit deliverables, new initiatives and data-driven recommendations You will manage invoice and purchase order processing, completing checks to ensure accuracy and processing within the agreed timescales. Liaising with Finance, Payroll, Accounts Payable, Procurement and external suppliers as appropriate Dealing with sensitive data with a high level of discretion (eg salary information, medical etc) Champion HR and Reward operational accountabilities and represent the team with internal and external stakeholders Budget management and input into annual operational budget planning Ongoing ad hoc support to the wider Reward team Employee Benefits You will establish a comprehensive understanding of employee benefit arrangements to support the transition and ongoing business as usual. This will include liaising with suppliers to ensure a smooth process, including annual renewals and ensuring the correct eligibility is applied relevant to the contracts You will need to have regular communications with the Reward Operations team to provide monthly benefit choices/deductions and benefit in kind reporting Pay Review & Benchmarking You will complete annual Benchmarking activities, reviewing external market rates to support the annual pay and bonus cycles Lead on all pay and reward cycles Data analysis, reporting and the communication of insights Ad-hoc query resolution to support the business, employee engagement, retention and new hires Focal point for all reward queries and support on cross-functional projects Job Evaluation Provide expert advice on job evaluation and pay benchmarking to include the presentation of recommendations to senior leaders and HRBPs You will use evaluation tools in order to review and establish the correct grading of roles as required by request from Managers or HRBP or as part of the recruitment process Relocation You will be the focal point for any relocation queries to include data collation and liaising with the recruitment and HR teams Long Service/Recognition You will review and manage long service and recognition events for employees and ensure the smooth running of the recognition and award processes Management of the awards and recognition portal ABOUT YOU 5+ years experience in a similar role within Human Resources with knowledge of reward, compensation and benefits management Experience of working within faced-paced, customer-facing environments The ability to interpret data, spot trends and provide creative solutions Confident in presenting to and influencing stakeholders Project management and strong problem solving skills - liaising with Payroll and Suppliers as well as the wider UK Reward Team Experience working with external suppliers as well as internally liaising cross-divisionally Experience comparing reports/data with strong attention to detail and focus on data quality High energy with the ability to work fully autonomously Query response management and ability to problem solve Experience liaising with employees and managers - for example, ability to create and share appropriate communication pieces, utilising suitable channels This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth. Company: Airbus Belfast Limited Employment Type: Permanent - Experience Level: Professional Job Family: HR Expertise By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Why join us? We're a global tech company, just not the kind you're picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers' lives better. At SafetyCulture, you'll hear "yes, let's give it a shot" more often than "that's not how we do things here." People join because we're building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We've got the scale and innovation you'd expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast. The scale is big. But the ownership's personal. Every full time team member gets equity - real skin in the game. When we grow, you do too. We're not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fueled by operational maturity, a clear vision, and a strong focus on AI. This is big tech impact, without the big tech ick. If that excites you more than it scares you, you'll fit right in. An awesome opportunity has arisen for a Manufacturing focused, Senior Customer Success Manager to join our team! You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture. The ideal candidate will have a strong track record of managing customers in the Manufacturing industry. About you: 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise level organisation Deep industry experience in the Manufacturing industry Strong ability to build executive relationships and drive business value for Enterprise customers A background in leveraging data through a variety of tools to inform and execute customer facing and internal strategies Persuasion and presentation skills, with the ability to communicate up and down an organisation Ability to actively listen, understand customer pain points and take action Thrives in a fast paced, dynamic environment How you will spend your time: Serve as a strategic partner to a curated portfolio of customers, helping them adopt and maximise the value of our solutions Understand customers' business objectives, challenges, and industry specific needs to drive success Own customer retention, ensuring renewals and reducing churn risk through proactive engagement Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices Advocate for customers internally, influencing product development based on industry trends and customer feedback Contribute to the development of industry specific playbooks, collateral, and case studies At SafetyCulture, we care about people and growing the team, through: Equity with high growth potential, and a competitive salary, Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office; Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns; We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies. You'll also receive other perks such as: Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy Quarterly celebrations and team events, including the annual Shiplt! global offsite Table tennis, board games, gym sessions, book club, and pet friendly offices. We're committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. We seek to make reasonable adjustments throughout our recruitment process to create an even playing field for all candidates. Thanks to the tireless efforts of the entire SafetyCulture team we've built an incredible culture which has seen us recognised as a Best Place to Work in Australia, the US and the UK. Even if you don't meet every requirement listed in the ad, please consider applying for this role. We prioritise inclusion and value individuals with potential over a checklist of qualifications. Don't rule yourself out, hit that apply button if this job resonates with you. You can find out more about life at SafetyCulture via Youtube, Twitter, Instagram and LinkedIn. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

Head of Commercial Property £550 per day - Inside IR35 - 3 months - East London - Hybrid - 2-3 days on site I am currently working with a London-based local authority who are seeking a Head of Commercial Property to lead the strategic management of their commercial property portfolio. This senior leadership role will focus on optimising asset performance, driving income generation, and ensuring compliance with governance and statutory requirements. About the Head of Commercial Property role: Develop and implement the council's commercial property strategy aligned with corporate objectives. Oversee landlord & tenant matters, including rent reviews, lease renewals, and portfolio performance. Lead and mentor a multidisciplinary team, ensuring high performance and continuous improvement. Manage budgets and deliver value for money across the commercial estate. Provide expert advice to senior officers and elected members on property-related decisions. Ensure compliance with legislation, financial regulations, and council governance frameworks. About you as Head of Commercial Property: MRICS qualified (or equivalent) with extensive experience in commercial property and asset management. Proven managerial experience - ability to lead teams and deliver strategic objectives. Strong understanding of landlord & tenant legislation and property valuation. Excellent stakeholder engagement and negotiation skills. Commercially astute with the ability to balance financial, service, and community outcomes. If you're interested in this position then please send your most up-to-date CV to George Batson at or call . Our clients are passionate about creating and evolving a diverse workforce and do not discriminate against any employee or applicant. Recruiting decisions are based on your experience and skills. Any reasonable adjustments in the workplace will be fully supported during the application and hiring process. Baltimore Consulting has a referral scheme in place should you know of any peers seeking a new opportunity.

Job DescriptionThe Customer Success Manager German Speaker is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk solutions. It is an exciting customer facing role that puts you at the forefront of applying cutting edge customer and employee service platforms and advanced AI to enable our customers to empower, service and accelerate their end customers' businesses.The overarching objective of the CSM is to ensure Zendesk customers realize business value and outcomes from their investment in Zendesk. This role will work across a customer's organization, from a CXO-level down to senior customer experience leaders and to the administrators running Zendesk solutions. When our customers realize value and succeed, Zendesk succeeds - and the CSM is a key enabler of our customers' success and Zendesk's company growth aspirations. To achieve these goals, the mission of the CSM team will be to: Deliver outcome-driven engagement throughout the customer's journey using Zendesk solutions - from onboarding, to success planning, through product adoption and value realization Remove obstacles to product adoption and raise the bar for the overall Zendesk customer experience throughout the customer journey Be the change agent force that continuously advocates for and on behalf of the customer, providing actionable, customer-driven feedback to the Zendesk ecosystem JOB RESPONSIBILITIES Overarching objectives of the role include the following: Proactive customer health management through intentional, outcome-driven customer engagement Product adoption acceleration and customer value realization Cultivating, strengthening, and accelerating growth of Zendesk customer relationships To deliver on those three overarching objectives, CSMs will collaborate closely with Zendesk customers and colleagues on the following: Delivering a world-class customer experience anchored on getting our Zendesk customers to value as quickly as possible - from onboarding, to success planning, to adoption roadmaps, to recurring outcome-driven engagement, to customer value and outcome realization. Driving, enabling and removing obstacles to adoption of Zendesk's product suite, providing prescriptive best practices, resources, expertise and continuously linking customer adoption to quantified/qualified customer value & business outcomes. Tirelessly advocating for the Zendesk customer across the ecosystem, including bringing prioritized & data-driven customer feedback and insight back into the Zendesk product development team Delivering a heightened customer experience through proactive engagement and communication with the customer, both written and verbal. Forging tight relationships with the rest of the Zendesk customer account team - including sales, customer support, professional services, renewals, and marketing. Develop strong relationships with customer leaders at all levels of an organization - from CIO and business leaders to IT experts, professionals and architects In addition to core customer-facing responsibilities above, CSMs must also be able to: Understand all aspects of overall customer health and know how to proactively manage health - taking into factors such as success plan status, relationship strength, product adoption/usage/currency, level of engagement, NPS and customer experience-metrics Ability to learn and understand new software solutions in the customer experience space. Previous experience in the customer experience space ideal. Track all engagement and touchpoints with accounts and provide continuous, unbiased intelligence on the status of customer's overall health. Regular travel to customer locations or site visits is expected for this role at a minimum 40% QUALIFICATIONS Bachelor degree in computer science, information sciences & technology, engineering or business Minimum of 4+ years of related experience in Customer Success / Experience Fluency in German and English, able to communicate professionally in both languages Previous experience in go-to-customer/GTM roles in enterprise technology / SaaS - either customer success management, professional services/consulting, technical account management, or solutions engineering/pre-sales consulting Previous experience leveraging leading customer success tools (e.g., Gainsight, etc.) as an integral part of a daily routine engaging with your customers Track record of learning new technology/software solutions and linking software solutions to common customer use cases, product adoption maturity/frameworks, and, ultimately, business value and outcomes for customers Experience in supporting and driving adoption of AI-powered solutions in customer-facing roles is a plus Ability to explain and demonstrate the value of AI to both technical and non-technical stakeholder Proven ability to multi-task and perform program/project management activities to ensure multiple customers are progressing against success plans and outcomes. Strong interpersonal skills, with the ability to influence at multiple levels (e.g., CXO to Director to Administrator) across the customer's organization and across multiple functions (e.g., Sales, Professional Services, Customer Support, Product Management and Engineering) within Zendesk Ability to do foundational quantitative analysis and basic churn forecasting : In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.