About this role We are seeking an Associate who is passionate about operational resilience and looking to work in a dynamic environment that values proactive, innovative and pragmatic solutions. With over USD $13 trillion of assets, we have an extraordinary responsibility: our technology and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being. Operating in 128 offices across 38 countries, and with over 20,000 employees, BlackRock is a truly global firm that can combine the benefits of worldwide reach with local service and relationships. This role offers a genuine opportunity to experience what it feels like to be part of an organization that makes a difference. For additional information, please visit the Company's website at . Organizational Overview The role will reside in the Resilience & Safety team, part of the Enterprise Services organization within the Technology and Operations group at BlackRock. Technology and Operations is the backbone for BlackRock's client and investment lifecycle. The group ensures that the firm's operations are consistent and efficient across all investment products, client channels and geographies, helping to deliver a superior client experience and drive scalability. Technology and Operations is driven by a global network of Operating Centers of Excellence, which centralizes knowledge and equips support teams with the data and timely information needed to innovate and deliver on behalf of internal stakeholders and clients. Enterprise Services contributes to the continued success of BlackRock through strategic solutions and business services that provide each employee with an efficient, resilient, safe and high-performance workplace experience. Enterprise Services is comprised of four key functions - Resilience & Safety, Real Estate Management, Workplace Experience, and Executive Operations & Corporate Security. The Resilience & Safety team has responsibility for protecting the firm's employees and visitors, reputation, physical and information assets, and operations from disruptive events so BlackRock can continue to meet the needs of its clients. The teams brings together operational resilience with business continuity, disaster recovery and crisis management, to ensure the resilience of BlackRock by working to prevent, adapt, respond to, recover, and learn from operational disruptions. Position Purpose The role will support maintaining the Resilience framework globally to meet both business and regulatory expectations. The role will be responsible for working with other members of the Resilience team and other risk teams (e.g. information security, technology, 3rd party risk, operational risk), along with business stakeholders to coordinate and implement the resilience program as it relates to the firm's Operational Resilience Regulatory requirements (e.g. DORA (Digital Operational Resilience Act activities. The role will report to the Resilience team lead for Governance and be based in Edinburgh. The successful candidate for this position will be able to deliver exceptional performance in a professional, innovative, scalable, and pragmatic manner. Your key responsibilities: General Resilience responsibilities: Be part of the team designing, delivering, and embedding the resilience framework and strategy across the firm. Support the continued development of policy and standards as well as governance arrangements for resilience, to ensure these meet global regulatory, business and client expectations. Help support program change caused by business, regulatory, or industry-specific change initiatives. Support the development and maintenance of key program documentation including process documentation and reporting materials for Boards and other governance groups. Partner with business functions to maintain or develop response plans in the event of severe but plausible operational disruptions. Monitor operating events relating to resilience, including near misses and help escalate, remediate, and coordinate the firm's response as required, including participation in major incident management where required. Help identify areas to mature in the program to increase the firm's resilience capabilities, assisting the business functions in identifying and remediating gaps in their resilience capabilities and proactively identifying and implementing innovative solutions to mitigate resilience risks. Support the firm in Resilience engagement with regulators, clients, suppliers, and industry bodies. Assist in the planning and execution of resilience projects and initiatives as required. Regulatory responsibilities: Be a subject matter expert within the team on matters relating to resilience regulations. Provide support to business teams in the maintenance of their documentation as it relates to their Important Business Services (IBSs) and Critical and Important functions (CIFs). Assist in the response, classification and review of incidents that have the potential to cause operational disruption and be subject to regulatory reporting. Partnering with other teams to support the creation, maintenance and submissions of the Registers of Information and other regulatory reports. Help support the delivery and reporting of resilience exercises and tests. Assist in performing risk and resiliency assessments of the firm's IBS and CIF supporting 3rd parties as part of an onboarding and ongoing due diligence and oversight program. Create and maintain governance policies, standards and procedures and other documents as required. Assist in the production of internal reports for Boards and other governance bodies as required. Help create and maintain annual reports reviewing the Operational Resilience and ICT Risk Management framework. Partner with other teams to monitor the various obligations and requirements set out in policies and standards are being met and to report and elevate on these as needed. Coordinate responses to client requests about the firm's relevant programs. Create and deliver training, education and awareness programs as required. Qualifications, Experience and Key Competencies: 2+ years of relevant experience in a resilience, compliance or risk-related field. Ideally 1+ year of DORA or UK operational resilience experience. Financial Services industry experience, preferably in asset management. Knowledge of financial regulatory requirements relating to resilience. Excellent written and verbal communication skills. Excellent / presentation / data visualization design skills. Excellent data analytics skills. Excellent client facing skills. Works well in a matrix team environment, with a flexible and collaborative approach. Strong technical proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook). Experience with Resiliency or Risk systems a plus. Availability during off hours during emergencies or incidents may be required. Certifications: CBCP, ISO 22301, or similar a plus. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Dec 12, 2025
Full time
About this role We are seeking an Associate who is passionate about operational resilience and looking to work in a dynamic environment that values proactive, innovative and pragmatic solutions. With over USD $13 trillion of assets, we have an extraordinary responsibility: our technology and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well-being. Operating in 128 offices across 38 countries, and with over 20,000 employees, BlackRock is a truly global firm that can combine the benefits of worldwide reach with local service and relationships. This role offers a genuine opportunity to experience what it feels like to be part of an organization that makes a difference. For additional information, please visit the Company's website at . Organizational Overview The role will reside in the Resilience & Safety team, part of the Enterprise Services organization within the Technology and Operations group at BlackRock. Technology and Operations is the backbone for BlackRock's client and investment lifecycle. The group ensures that the firm's operations are consistent and efficient across all investment products, client channels and geographies, helping to deliver a superior client experience and drive scalability. Technology and Operations is driven by a global network of Operating Centers of Excellence, which centralizes knowledge and equips support teams with the data and timely information needed to innovate and deliver on behalf of internal stakeholders and clients. Enterprise Services contributes to the continued success of BlackRock through strategic solutions and business services that provide each employee with an efficient, resilient, safe and high-performance workplace experience. Enterprise Services is comprised of four key functions - Resilience & Safety, Real Estate Management, Workplace Experience, and Executive Operations & Corporate Security. The Resilience & Safety team has responsibility for protecting the firm's employees and visitors, reputation, physical and information assets, and operations from disruptive events so BlackRock can continue to meet the needs of its clients. The teams brings together operational resilience with business continuity, disaster recovery and crisis management, to ensure the resilience of BlackRock by working to prevent, adapt, respond to, recover, and learn from operational disruptions. Position Purpose The role will support maintaining the Resilience framework globally to meet both business and regulatory expectations. The role will be responsible for working with other members of the Resilience team and other risk teams (e.g. information security, technology, 3rd party risk, operational risk), along with business stakeholders to coordinate and implement the resilience program as it relates to the firm's Operational Resilience Regulatory requirements (e.g. DORA (Digital Operational Resilience Act activities. The role will report to the Resilience team lead for Governance and be based in Edinburgh. The successful candidate for this position will be able to deliver exceptional performance in a professional, innovative, scalable, and pragmatic manner. Your key responsibilities: General Resilience responsibilities: Be part of the team designing, delivering, and embedding the resilience framework and strategy across the firm. Support the continued development of policy and standards as well as governance arrangements for resilience, to ensure these meet global regulatory, business and client expectations. Help support program change caused by business, regulatory, or industry-specific change initiatives. Support the development and maintenance of key program documentation including process documentation and reporting materials for Boards and other governance groups. Partner with business functions to maintain or develop response plans in the event of severe but plausible operational disruptions. Monitor operating events relating to resilience, including near misses and help escalate, remediate, and coordinate the firm's response as required, including participation in major incident management where required. Help identify areas to mature in the program to increase the firm's resilience capabilities, assisting the business functions in identifying and remediating gaps in their resilience capabilities and proactively identifying and implementing innovative solutions to mitigate resilience risks. Support the firm in Resilience engagement with regulators, clients, suppliers, and industry bodies. Assist in the planning and execution of resilience projects and initiatives as required. Regulatory responsibilities: Be a subject matter expert within the team on matters relating to resilience regulations. Provide support to business teams in the maintenance of their documentation as it relates to their Important Business Services (IBSs) and Critical and Important functions (CIFs). Assist in the response, classification and review of incidents that have the potential to cause operational disruption and be subject to regulatory reporting. Partnering with other teams to support the creation, maintenance and submissions of the Registers of Information and other regulatory reports. Help support the delivery and reporting of resilience exercises and tests. Assist in performing risk and resiliency assessments of the firm's IBS and CIF supporting 3rd parties as part of an onboarding and ongoing due diligence and oversight program. Create and maintain governance policies, standards and procedures and other documents as required. Assist in the production of internal reports for Boards and other governance bodies as required. Help create and maintain annual reports reviewing the Operational Resilience and ICT Risk Management framework. Partner with other teams to monitor the various obligations and requirements set out in policies and standards are being met and to report and elevate on these as needed. Coordinate responses to client requests about the firm's relevant programs. Create and deliver training, education and awareness programs as required. Qualifications, Experience and Key Competencies: 2+ years of relevant experience in a resilience, compliance or risk-related field. Ideally 1+ year of DORA or UK operational resilience experience. Financial Services industry experience, preferably in asset management. Knowledge of financial regulatory requirements relating to resilience. Excellent written and verbal communication skills. Excellent / presentation / data visualization design skills. Excellent data analytics skills. Excellent client facing skills. Works well in a matrix team environment, with a flexible and collaborative approach. Strong technical proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook). Experience with Resiliency or Risk systems a plus. Availability during off hours during emergencies or incidents may be required. Certifications: CBCP, ISO 22301, or similar a plus. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Service Engineer Electrical page is loaded Service Engineer Electricalremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ452815 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About JLL If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL Workplace Management!We are looking for an experienced Maintenance Electrician to join our Public Sector team! You will be working across multiple sites on the Lambeth Council contract. Roles and Responsibilities To carry out planned and reactive maintenance in accordance with the company's PPM and task schedules To provide engineering cover for the client's events Undertake PPM activity in a quality, professional manner Production of technical and situational reports as required Proactively use the technology systems given to you so that the Company can always be compliant with its contractual obligations Always carry out the works requested in a professional and proactive manner To communicate clearly and effectively with the rest of the team and client Writing activity reports in line with Company procedures accurately and timely Proactively assisting the management team to produce quotations by giving accurate and good quality information where extra works are identified Attending team meetings/briefings as always requested To provide accurate time sheet information weekly and on time To ensure that the Company is always presented in a good light To escalate any major site issues or incidents to your line manager asap once noticed. To manage Integral sub-contractors whilst working on site Undertake reactive maintenance works as directed by the Help Desk and/or management team Previous Experience Approved apprenticeship or appropriate experience within Building Services Level 3 -City & Guilds - Building Services Engineering Electrical or equivalent 17/18th Edition IEE Health & Safety awareness is necessary Good understanding of mechanical plant Full UK driving licence Employee Benefits: Overtime x1.5 on weekday and x2 on weekends + day in lieu on bank holidays S tandby rate is £15 per day and £50 on bank holidays 25 days holiday plus bank holidays (pro rata into shifts for shift workers) Company funded health cash plan Ability to buy and sell holidays - buy 5 days & sell 2 days Life assurance Auto-enrolment company pension scheme Employee Assistance Program (EAP) Cycle to work scheme Purchase an electric vehicle via salary sacrifice Employee discounts with various brands Learning and development programs, training and career opportunities. What you can expect from us You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where Integral and JLL can take you Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Dec 10, 2025
Full time
Service Engineer Electrical page is loaded Service Engineer Electricalremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ452815 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. About JLL If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL Workplace Management!We are looking for an experienced Maintenance Electrician to join our Public Sector team! You will be working across multiple sites on the Lambeth Council contract. Roles and Responsibilities To carry out planned and reactive maintenance in accordance with the company's PPM and task schedules To provide engineering cover for the client's events Undertake PPM activity in a quality, professional manner Production of technical and situational reports as required Proactively use the technology systems given to you so that the Company can always be compliant with its contractual obligations Always carry out the works requested in a professional and proactive manner To communicate clearly and effectively with the rest of the team and client Writing activity reports in line with Company procedures accurately and timely Proactively assisting the management team to produce quotations by giving accurate and good quality information where extra works are identified Attending team meetings/briefings as always requested To provide accurate time sheet information weekly and on time To ensure that the Company is always presented in a good light To escalate any major site issues or incidents to your line manager asap once noticed. To manage Integral sub-contractors whilst working on site Undertake reactive maintenance works as directed by the Help Desk and/or management team Previous Experience Approved apprenticeship or appropriate experience within Building Services Level 3 -City & Guilds - Building Services Engineering Electrical or equivalent 17/18th Edition IEE Health & Safety awareness is necessary Good understanding of mechanical plant Full UK driving licence Employee Benefits: Overtime x1.5 on weekday and x2 on weekends + day in lieu on bank holidays S tandby rate is £15 per day and £50 on bank holidays 25 days holiday plus bank holidays (pro rata into shifts for shift workers) Company funded health cash plan Ability to buy and sell holidays - buy 5 days & sell 2 days Life assurance Auto-enrolment company pension scheme Employee Assistance Program (EAP) Cycle to work scheme Purchase an electric vehicle via salary sacrifice Employee discounts with various brands Learning and development programs, training and career opportunities. What you can expect from us You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where Integral and JLL can take you Location: On-site -London, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Location: Birmingham/Midlands Core Hours: 08:00 - 16:30An opportunity has arisen for a Mobile Electrical Service Engineer to join our JLL Workplace Management PAM Team. The area predominantly covered is the Midlands region. The purpose of the role is to operate within the department supporting the Midlands JLL Workplace Management PAM team delivering electrical PPM and associated reactive works across our diverse client portfolio.The role will include covering various sites on certain days where we have contractual obligations to provide full-day site coverage, ensuring seamless service delivery to our clients. Day to Day Responsibilities:• Ensure that JLL Workplace Management efficiently meets all relevant KPI & SLA requirements across assigned locations• Carry out electrical PPM and reactive works as required both during normal hours and out-of-hours (standard working hours 08:00 - 17:00)• Work collaboratively as part of the JLL team, utilizing multi-skilled capabilities as required• Procure materials in coordination with the Contract Delivery Manager, following JLL procurement procedures• Be available to attend or manage critical call-outs and provide comprehensive written incident reports including preparation of quotations for remedial works• Ensure annual PAT testing of tools and equipment are maintained up to date in accordance with JLL standards• Carry out engineering works as directed by the Contract Delivery Manager and site management teams• Assist in production of quotations as required for Managers across JLL Workplace Management• Produce Test and Commissioning Certificates in compliance with current regulations and JLL quality standards• Oversee and complete PPM works with accurate reporting through JLL systems• Maintain accurate records on CAFM systems and complete all documentation in accordance with JLL procedures• Provide technical support and expertise to site-based teams and clients as required• Participate in emergency response procedures and business continuity planning• Ensure compliance with all JLL Health, Safety and Environmental policies and procedures• Support training and development of junior engineers and apprentices Essential Skills & Qualifications:• Apprenticeship/ City & Guilds/ NVQ Level 3 in Electrical Engineering (Essential)• 18th Edition IEE Wiring Regulations (Essential)• Good knowledge of electrical services and current regulations• Sound level of administration and organizational skills • Proven practical experience within the electrical industry (minimum 3 years)• Ability to develop understanding of clients' business requirements • Initiative and proactive approach to all tasks undertaken• High standard of workmanship and attention to detail• Conscientious and reliable work ethic• Team player with collaborative approach• Excellent interpersonal and communication skills • Commitment to providing high-quality service and flexibility to work as required• Willingness to work overtime when business needs require• Sound knowledge of computer software and mobile technology• Experience working in commercial settings • Full UK Driving License (Essential) Desirable Qualifications:• Electrical Testing & Inspection certification (2391 or equivalent)• Mechanical engineering experience • Emergency lighting testing certification • Fire alarm system knowledge • First Aid certification • CSCS Card • Working at height certification This is an excellent opportunity to join JLL Workplace Management's expanding PAM division, working with prestigious clients across the Midlands region and contributing to our reputation for technical excellence and customer service delivery. Location: Remote -Birmingham, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Dec 10, 2025
Full time
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Location: Birmingham/Midlands Core Hours: 08:00 - 16:30An opportunity has arisen for a Mobile Electrical Service Engineer to join our JLL Workplace Management PAM Team. The area predominantly covered is the Midlands region. The purpose of the role is to operate within the department supporting the Midlands JLL Workplace Management PAM team delivering electrical PPM and associated reactive works across our diverse client portfolio.The role will include covering various sites on certain days where we have contractual obligations to provide full-day site coverage, ensuring seamless service delivery to our clients. Day to Day Responsibilities:• Ensure that JLL Workplace Management efficiently meets all relevant KPI & SLA requirements across assigned locations• Carry out electrical PPM and reactive works as required both during normal hours and out-of-hours (standard working hours 08:00 - 17:00)• Work collaboratively as part of the JLL team, utilizing multi-skilled capabilities as required• Procure materials in coordination with the Contract Delivery Manager, following JLL procurement procedures• Be available to attend or manage critical call-outs and provide comprehensive written incident reports including preparation of quotations for remedial works• Ensure annual PAT testing of tools and equipment are maintained up to date in accordance with JLL standards• Carry out engineering works as directed by the Contract Delivery Manager and site management teams• Assist in production of quotations as required for Managers across JLL Workplace Management• Produce Test and Commissioning Certificates in compliance with current regulations and JLL quality standards• Oversee and complete PPM works with accurate reporting through JLL systems• Maintain accurate records on CAFM systems and complete all documentation in accordance with JLL procedures• Provide technical support and expertise to site-based teams and clients as required• Participate in emergency response procedures and business continuity planning• Ensure compliance with all JLL Health, Safety and Environmental policies and procedures• Support training and development of junior engineers and apprentices Essential Skills & Qualifications:• Apprenticeship/ City & Guilds/ NVQ Level 3 in Electrical Engineering (Essential)• 18th Edition IEE Wiring Regulations (Essential)• Good knowledge of electrical services and current regulations• Sound level of administration and organizational skills • Proven practical experience within the electrical industry (minimum 3 years)• Ability to develop understanding of clients' business requirements • Initiative and proactive approach to all tasks undertaken• High standard of workmanship and attention to detail• Conscientious and reliable work ethic• Team player with collaborative approach• Excellent interpersonal and communication skills • Commitment to providing high-quality service and flexibility to work as required• Willingness to work overtime when business needs require• Sound knowledge of computer software and mobile technology• Experience working in commercial settings • Full UK Driving License (Essential) Desirable Qualifications:• Electrical Testing & Inspection certification (2391 or equivalent)• Mechanical engineering experience • Emergency lighting testing certification • Fire alarm system knowledge • First Aid certification • CSCS Card • Working at height certification This is an excellent opportunity to join JLL Workplace Management's expanding PAM division, working with prestigious clients across the Midlands region and contributing to our reputation for technical excellence and customer service delivery. Location: Remote -Birmingham, GBRIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call + 44 ( 0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
About this role We are seeking an Associate who is passionate about operational resilience and looking to work in a dynamic environment that values proactive, innovative and pragmatic solutions. With over USD $13 trillion of assets, we have an extraordinary responsibility: our technology and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well being. Operating in 128 offices across 38 countries, and with over 20,000 employees, BlackRock is a truly global firm that can combine the benefits of worldwide reach with local service and relationships. This role offers a genuine opportunity to experience what it feels like to be part of an organization that makes a difference. For additional information, please visit the Company's website at . Organizational Overview The role will reside in the Resilience & Safety team, part of the Enterprise Services organization within the Technology and Operations group at BlackRock. Technology and Operations is the backbone for BlackRock's client and investment lifecycle. The group ensures that the firm's operations are consistent and efficient across all investment products, client channels and geographies, helping to deliver a superior client experience and drive scalability. Technology and Operations is driven by a global network of Operating Centers of Excellence, which centralize knowledge and equip support teams with the data and timely information needed to innovate and deliver on behalf of internal stakeholders and clients. Enterprise Services contributes to the continued success of BlackRock through strategic solutions and business services that provide each employee with an efficient, resilient, safe and high performance workplace experience. Enterprise Services is comprised of four key functions - Resilience & Safety, Real Estate Management, Workplace Experience, and Executive Operations & Corporate Security. The Resilience & Safety team has responsibility for protecting the firm's employees and visitors, reputation, physical and information assets, and operations from disruptive events so BlackRock can continue to meet the needs of its clients. The team brings together operational resilience with business continuity, disaster recovery and crisis management, to ensure the resilience of BlackRock by working to prevent, adapt, respond to, recover, and learn from operational disruptions. Position Purpose The role will support maintaining the Resilience framework globally to meet both business and regulatory expectations. The role will be responsible for working with other members of the Resilience team and other risk teams (e.g. information security, third party risk, operational risk), along with business stakeholders to coordinate and implement the resilience program as it relates to third party oversight and client engagement activities. The role will report to the Resilience team lead for Third Party Oversight and Client Engagement and be based in Edinburgh. The successful candidate for this position will be able to deliver exceptional performance in a professional, innovative, scalable, and pragmatic manner. Your key responsibilities General Resilience responsibilities Be part of the team designing, delivering, and embedding the resilience framework and strategy across the firm. Support the continued development of policy and standards as well as governance arrangements for resilience, to ensure these meets global regulatory, business and client expectations. Help support program change caused by business, regulatory, or industry specific change initiatives. Support the development and maintenance of key program documentation including process documentation and reporting materials for Boards and other governance groups. Partner with business functions to maintain or develop response plans in the event of severe but plausible operational disruptions. Monitor operating events relating to resilience, including near misses and help escalate, remediate, and coordinate the firm's response as required, including participation in major incident management where required. Help identify areas to mature in the program to increase the firm's resilience capabilities, assisting the business functions in identifying and remediating gaps in their resilience capabilities and proactively identifying and implementing innovative solutions to mitigate resilience risks. Support the firm in Resilience engagement with regulators, clients, suppliers, and industry bodies. Assist in the planning and execution of resilience projects and initiatives as required Third Party Oversight responsibilities Perform risk and resiliency assessments of the firm's critical third parties as part of an onboarding and ongoing due diligence and oversight program. Support testing with third parties to ensure playbooks for severe but plausible scenarios are robust, realistic, and achievable. Ensure that any third party resilience issues and vulnerabilities are appropriately documented, understood and tracked. Provide coordination and expertise in the event of third party operational disruptions. Review third party incidents for lessons learned. Client Engagement responsibilities Help coordinate and deliver written and verbal responses to client requests for information about the firm's resilience program. Provide support for procurement, client business and contracting teams in the review and negotiation of third party and client contracts Assist in the creation of client presentation materials to be delivered either in writing or in person on the resilience program requests of the firm's resilience program. Qualifications, Experience and Key Competencies 2+ years of relevant experience in: Resilience, and either Third Party Risk Management and Oversight or Client Relationship Management Financial Services industry experience, preferably in asset management and with knowledge of financial regulatory requirements relating to resilience. Excellent written and verbal communication skills. Excellent presentation / data visualization design skills. Excellent data analytics skills. Excellent client facing skills. Works well in a matrix team environment, with a flexible and collaborative approach. Strong technical proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook). Experience with Resiliency and / or Third Party Risk Management systems a plus. Availability during off hours during emergencies or incidents may be required. Certifications: CBCP, ISO 22301, or similar a plus. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Dec 09, 2025
Full time
About this role We are seeking an Associate who is passionate about operational resilience and looking to work in a dynamic environment that values proactive, innovative and pragmatic solutions. With over USD $13 trillion of assets, we have an extraordinary responsibility: our technology and services empower millions of investors to save for retirement, pay for college, buy a home and improve their financial well being. Operating in 128 offices across 38 countries, and with over 20,000 employees, BlackRock is a truly global firm that can combine the benefits of worldwide reach with local service and relationships. This role offers a genuine opportunity to experience what it feels like to be part of an organization that makes a difference. For additional information, please visit the Company's website at . Organizational Overview The role will reside in the Resilience & Safety team, part of the Enterprise Services organization within the Technology and Operations group at BlackRock. Technology and Operations is the backbone for BlackRock's client and investment lifecycle. The group ensures that the firm's operations are consistent and efficient across all investment products, client channels and geographies, helping to deliver a superior client experience and drive scalability. Technology and Operations is driven by a global network of Operating Centers of Excellence, which centralize knowledge and equip support teams with the data and timely information needed to innovate and deliver on behalf of internal stakeholders and clients. Enterprise Services contributes to the continued success of BlackRock through strategic solutions and business services that provide each employee with an efficient, resilient, safe and high performance workplace experience. Enterprise Services is comprised of four key functions - Resilience & Safety, Real Estate Management, Workplace Experience, and Executive Operations & Corporate Security. The Resilience & Safety team has responsibility for protecting the firm's employees and visitors, reputation, physical and information assets, and operations from disruptive events so BlackRock can continue to meet the needs of its clients. The team brings together operational resilience with business continuity, disaster recovery and crisis management, to ensure the resilience of BlackRock by working to prevent, adapt, respond to, recover, and learn from operational disruptions. Position Purpose The role will support maintaining the Resilience framework globally to meet both business and regulatory expectations. The role will be responsible for working with other members of the Resilience team and other risk teams (e.g. information security, third party risk, operational risk), along with business stakeholders to coordinate and implement the resilience program as it relates to third party oversight and client engagement activities. The role will report to the Resilience team lead for Third Party Oversight and Client Engagement and be based in Edinburgh. The successful candidate for this position will be able to deliver exceptional performance in a professional, innovative, scalable, and pragmatic manner. Your key responsibilities General Resilience responsibilities Be part of the team designing, delivering, and embedding the resilience framework and strategy across the firm. Support the continued development of policy and standards as well as governance arrangements for resilience, to ensure these meets global regulatory, business and client expectations. Help support program change caused by business, regulatory, or industry specific change initiatives. Support the development and maintenance of key program documentation including process documentation and reporting materials for Boards and other governance groups. Partner with business functions to maintain or develop response plans in the event of severe but plausible operational disruptions. Monitor operating events relating to resilience, including near misses and help escalate, remediate, and coordinate the firm's response as required, including participation in major incident management where required. Help identify areas to mature in the program to increase the firm's resilience capabilities, assisting the business functions in identifying and remediating gaps in their resilience capabilities and proactively identifying and implementing innovative solutions to mitigate resilience risks. Support the firm in Resilience engagement with regulators, clients, suppliers, and industry bodies. Assist in the planning and execution of resilience projects and initiatives as required Third Party Oversight responsibilities Perform risk and resiliency assessments of the firm's critical third parties as part of an onboarding and ongoing due diligence and oversight program. Support testing with third parties to ensure playbooks for severe but plausible scenarios are robust, realistic, and achievable. Ensure that any third party resilience issues and vulnerabilities are appropriately documented, understood and tracked. Provide coordination and expertise in the event of third party operational disruptions. Review third party incidents for lessons learned. Client Engagement responsibilities Help coordinate and deliver written and verbal responses to client requests for information about the firm's resilience program. Provide support for procurement, client business and contracting teams in the review and negotiation of third party and client contracts Assist in the creation of client presentation materials to be delivered either in writing or in person on the resilience program requests of the firm's resilience program. Qualifications, Experience and Key Competencies 2+ years of relevant experience in: Resilience, and either Third Party Risk Management and Oversight or Client Relationship Management Financial Services industry experience, preferably in asset management and with knowledge of financial regulatory requirements relating to resilience. Excellent written and verbal communication skills. Excellent presentation / data visualization design skills. Excellent data analytics skills. Excellent client facing skills. Works well in a matrix team environment, with a flexible and collaborative approach. Strong technical proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook). Experience with Resiliency and / or Third Party Risk Management systems a plus. Availability during off hours during emergencies or incidents may be required. Certifications: CBCP, ISO 22301, or similar a plus. Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
About Us Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms. Our Corporate Vision is to 'Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation' and we work in close partnership with our clients to identify and implement innovative and effective learning solutions. To learn more about Calex, please visit our website at We are currently seeking to recruit a Fleet Customer Support Manager to join our Stellantis team. The primary purpose of this position is to hold the responsibility for managing Special Vehicles national fleet customer relationships for a defined territory within the UK. Tact and diplomacy, coupled with an intolerance of the status quo, and a zeal for customer delight, will be essential to success. This role will work closely with the Stellantis Specialist Vehicle Operations team to achieve mutual success in both Sales and Aftersales. As the voice of a particularly important group of customers, the successful candidate must be able to influence and command respect from a wide variety of colleagues in other Departments, to bring coordination to what today is a disparate provision. The role is to support the Specialist Customers regardless of brand and to provide a filter to ensure consistent support at a customer level not by any specific brand. Access and knowledge of all Stellantis systems regardless of heritage and the ability to manage customer issue regardless of brand of system involved is paramount to managing the customer's issue. Key Responsibilities Maintaining all aftersales / technical aspects and develop relationships with Emergency Service customers (Police, Ambulance, Fire), Royal Mail, and Key Converters to deliver excellent customer satisfaction, maximise sales, and profit opportunities. This includes liaison with Police, Ambulance and Royal Mail in particular (who operate their own workshops), to ensure recalls and quality campaigns are completed. Managing daily issues around vehicle off road, whilst working in conjunction with other departments (i.e., Parts), to develop solutions and processes that create efficiency and customer satisfaction. Building relationships and working closely with the Stellantis dealer network to ensure that services levels are high for these specialist customers. To be technically competent to enable inspection and obtaining information on technical and quality related issues (both for SVO customers and the wider fleet business), and work in conjunction with the Stellantis technical teams to either promote or support an acceptable resolution. Provide an acceptable service level from the team in terms of response, customer outcome and customer satisfaction, across a wide (and growing) range of Fleet customers. Design and implement the routines, rhythms, and responsibilities, which will facilitate a structured, consistent, and robust customer management regardless of brand or geography. Develop and evolve relationships with Specialist Fleet customers as well as an effective working relationship with Stellantis parts, warranty & technical contacts to protect Stellantis relationships with strategic customers. Collaborate and consult with the Stellantis parts team to have robust processes to manage both back ordered parts, and proactively create solutions to minimise future issues (such as impressed stock). Work with parts colleagues to effectively communicate parts commercial offers, as well as explore growth opportunities with parts with the Specialist Customers. In conjunction with the Stellantis SVO Aftersales & Training Manager, ensure that Specialist Customers have the right tooling and training to effectively work on our vehicles. Produce technical bulletins on a regular basis (minimum of twice a year) to proactively provide information to the Specialist Customers. In addition, there is a requirement to provide quarterly technical meetings to emergency services. Encourage and help facilitate relationships between customer workshops and their local Stellantis dealers. Provide feedback actions to reduce fire-fighting mode, flag patterns of non-compliance, make strong and credible recommendations and feedback via designated reporting route. Influence customers using knowledge and experience using a sound fiscal and commercial understanding for the mutual benefit Stellantis and the customer. Escalation and resolution of aftersales issues facing Specialist Fleet Customers. Autonomy to initiate, facilitate & build dealer aftersales relationships with Specialist Fleet customers including their workshops, as well as facilitating and encouraging better relationships between the customer workshops and the Stellantis dealer network. After the point-of-sale relationship management for Specialist Fleet customers - supporting Fleet Customer Care or equivalent. Work with the Stellantis Warranty department in the UK to ensure that recalls and quality campaigns are communicated and completed where customers have warranty approval to do so. Arrange and deliver technical meetings with Specialist Customer groups on a regular basis (i.e., Police, Ambulance) to explore and further develop strong relationships, and create an initiative-taking approach and mindset to improvement of the customer experience. Work with, and advise, the Stellantis SVO Aftersales & Training Manager to enable them to develop and evolve all necessary technical training for Specialist Customers. Proactively seeking opportunities to enhance our video outputs through building key relationships. About You Technical qualifications relating to vehicles is essential Minimum 10 years' experience of Field Operations / Fleet customer care / Retailer management Technical knowledge of Stellantis products, High level computer literacy, experience using Microsoft Office applications Strong numeracy and negotiation skills Able to work on multiple projects / issues simultaneously with an ability to prioritise Strong communicator Excellent delegator Customer focused Strong organisational skills Able to drive change through the team with dynamic leadership Strong interpersonal and influencing skills Able to work with complex data Great at problem solving and rapid decision making Confident in delivering presentations to groups Full driving license is a requirement due to business travel Our Calex Core Values Caring & Supportive Open & Honest Welcoming & Inclusive Collaborative & Inspiring Enjoyable & Rewarding Flexible & Adaptable Accountable & Reliable Healthy & Sustainable To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills that make you suitable for this role. Salary & Benefits: Up to £50,000 dependant on experience. Company car. 25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover. Contract: Permanent / Full Time Working Hours: Monday to Friday / 40 hours per week Place of Work: Home-based as part of a field team, you will be required to visit various locations, primarily in the Northern UK region. Pre-employment Checks: Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check. Employment: The successful candidate will be employed by Calex UK (). Visa Sponsorship: Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.
Dec 09, 2025
Full time
About Us Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms. Our Corporate Vision is to 'Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation' and we work in close partnership with our clients to identify and implement innovative and effective learning solutions. To learn more about Calex, please visit our website at We are currently seeking to recruit a Fleet Customer Support Manager to join our Stellantis team. The primary purpose of this position is to hold the responsibility for managing Special Vehicles national fleet customer relationships for a defined territory within the UK. Tact and diplomacy, coupled with an intolerance of the status quo, and a zeal for customer delight, will be essential to success. This role will work closely with the Stellantis Specialist Vehicle Operations team to achieve mutual success in both Sales and Aftersales. As the voice of a particularly important group of customers, the successful candidate must be able to influence and command respect from a wide variety of colleagues in other Departments, to bring coordination to what today is a disparate provision. The role is to support the Specialist Customers regardless of brand and to provide a filter to ensure consistent support at a customer level not by any specific brand. Access and knowledge of all Stellantis systems regardless of heritage and the ability to manage customer issue regardless of brand of system involved is paramount to managing the customer's issue. Key Responsibilities Maintaining all aftersales / technical aspects and develop relationships with Emergency Service customers (Police, Ambulance, Fire), Royal Mail, and Key Converters to deliver excellent customer satisfaction, maximise sales, and profit opportunities. This includes liaison with Police, Ambulance and Royal Mail in particular (who operate their own workshops), to ensure recalls and quality campaigns are completed. Managing daily issues around vehicle off road, whilst working in conjunction with other departments (i.e., Parts), to develop solutions and processes that create efficiency and customer satisfaction. Building relationships and working closely with the Stellantis dealer network to ensure that services levels are high for these specialist customers. To be technically competent to enable inspection and obtaining information on technical and quality related issues (both for SVO customers and the wider fleet business), and work in conjunction with the Stellantis technical teams to either promote or support an acceptable resolution. Provide an acceptable service level from the team in terms of response, customer outcome and customer satisfaction, across a wide (and growing) range of Fleet customers. Design and implement the routines, rhythms, and responsibilities, which will facilitate a structured, consistent, and robust customer management regardless of brand or geography. Develop and evolve relationships with Specialist Fleet customers as well as an effective working relationship with Stellantis parts, warranty & technical contacts to protect Stellantis relationships with strategic customers. Collaborate and consult with the Stellantis parts team to have robust processes to manage both back ordered parts, and proactively create solutions to minimise future issues (such as impressed stock). Work with parts colleagues to effectively communicate parts commercial offers, as well as explore growth opportunities with parts with the Specialist Customers. In conjunction with the Stellantis SVO Aftersales & Training Manager, ensure that Specialist Customers have the right tooling and training to effectively work on our vehicles. Produce technical bulletins on a regular basis (minimum of twice a year) to proactively provide information to the Specialist Customers. In addition, there is a requirement to provide quarterly technical meetings to emergency services. Encourage and help facilitate relationships between customer workshops and their local Stellantis dealers. Provide feedback actions to reduce fire-fighting mode, flag patterns of non-compliance, make strong and credible recommendations and feedback via designated reporting route. Influence customers using knowledge and experience using a sound fiscal and commercial understanding for the mutual benefit Stellantis and the customer. Escalation and resolution of aftersales issues facing Specialist Fleet Customers. Autonomy to initiate, facilitate & build dealer aftersales relationships with Specialist Fleet customers including their workshops, as well as facilitating and encouraging better relationships between the customer workshops and the Stellantis dealer network. After the point-of-sale relationship management for Specialist Fleet customers - supporting Fleet Customer Care or equivalent. Work with the Stellantis Warranty department in the UK to ensure that recalls and quality campaigns are communicated and completed where customers have warranty approval to do so. Arrange and deliver technical meetings with Specialist Customer groups on a regular basis (i.e., Police, Ambulance) to explore and further develop strong relationships, and create an initiative-taking approach and mindset to improvement of the customer experience. Work with, and advise, the Stellantis SVO Aftersales & Training Manager to enable them to develop and evolve all necessary technical training for Specialist Customers. Proactively seeking opportunities to enhance our video outputs through building key relationships. About You Technical qualifications relating to vehicles is essential Minimum 10 years' experience of Field Operations / Fleet customer care / Retailer management Technical knowledge of Stellantis products, High level computer literacy, experience using Microsoft Office applications Strong numeracy and negotiation skills Able to work on multiple projects / issues simultaneously with an ability to prioritise Strong communicator Excellent delegator Customer focused Strong organisational skills Able to drive change through the team with dynamic leadership Strong interpersonal and influencing skills Able to work with complex data Great at problem solving and rapid decision making Confident in delivering presentations to groups Full driving license is a requirement due to business travel Our Calex Core Values Caring & Supportive Open & Honest Welcoming & Inclusive Collaborative & Inspiring Enjoyable & Rewarding Flexible & Adaptable Accountable & Reliable Healthy & Sustainable To apply, please provide a full and up to date copy of your CV together with a covering letter detailing the skills that make you suitable for this role. Salary & Benefits: Up to £50,000 dependant on experience. Company car. 25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover. Contract: Permanent / Full Time Working Hours: Monday to Friday / 40 hours per week Place of Work: Home-based as part of a field team, you will be required to visit various locations, primarily in the Northern UK region. Pre-employment Checks: Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). The nature of this role may necessitate that we undertake a DBS check. Employment: The successful candidate will be employed by Calex UK (). Visa Sponsorship: Although Calex UK is on the register of Worker and Temporary Worker licensed sponsors, there is not an opportunity of sponsorship for this specific role.
A leading contracting group in Hoddesdon is seeking an Apprentice for its Corporate Responsibility Systems team. This role supports business units with the implementation and use of software systems and Power Apps related to Corporate Responsibility. Ideal candidates should be on track for A-levels/BTECs in Business or ICT, possess strong communication skills, and be proficient in Excel and Word. The position involves site-based work with potential travel across the UK.
Dec 08, 2025
Full time
A leading contracting group in Hoddesdon is seeking an Apprentice for its Corporate Responsibility Systems team. This role supports business units with the implementation and use of software systems and Power Apps related to Corporate Responsibility. Ideal candidates should be on track for A-levels/BTECs in Business or ICT, possess strong communication skills, and be proficient in Excel and Word. The position involves site-based work with potential travel across the UK.