Do you want to make a real difference in the lives of older and vulnerable people in our community? Are you compassionate, organised and driven by a desire to help people live safely and independently? At WECHI , our purpose is to support older people to remain living comfortably and independently in their own homes for as long as they choose. If you are passionate about applying your skills to a meaningful cause, our Project Manager Client (Caseworker) roles offer a unique opportunity to make a real impact, guided by our values of care, respect, integrity, and experise . We currently have two opportunities to join our team, each providing the chance to support clients through practical, often life-changing housing interventions. About the roles Project Manager Client (Permanent contract) In this role, you will help ensure the smooth delivery of our project management services for older and vulnerable homeowners across Bristol. You ll provide high-quality advice on housing, repairs and independent living, supporting clients to: repair or adapt their homes access essential works that enable safe hospital discharge explore suitable alternative housing options understand available funding routes Working closely with our technical project managers, who diagnose defects, design and specify works, and oversee on-site delivery, you will guide clients through the process with clarity and confidence. Strong judgement, a proactive approach and an empathetic manner are essential, along with good organisational, numerical and IT skills. Project Manager Client (12-month fixed term Making Space Project) This role focuses on our Making Space project, supporting clients who need help decluttering or reorganising their homes to improve safety, wellbeing and independence. You will: coordinate and manage a caseload provide information, advice and options offer practical and emotional support with decluttering help clients make informed decisions about their home environment collaborate with colleagues and external partners This is a deeply person-centred role requiring a trauma-informed, sustainable approach to reduce risks, improve wellbeing and support tenancy sustainment. Who we re looking for Across both roles, we re looking for someone who: is empathetic, patient and committed to supporting vulnerable people. can use sound judgement in sensitive or complex situations. is proactive, organised and confident communicating with a wide range of people. can build trust and rapport with clients facing difficult circumstances. works well within a collaborative, multidisciplinary team. Experience supporting older or vulnerable people is highly desirable. Why join WECHI? You ll be part of an organisation with a big heart, a strong social purpose and a team that genuinely cares. Every day, your work will empower people to live safely, independently and with dignity, making a tangible difference in their lives and in our community. Closing date: 08/01/2026 at midday. Interview dates: Wednesday 14th January and Thursday 15thJanuary. To apply, please submit your CV and a supporting statement (no more than two pages) through the provided link, telling us whether you have a preference between the two roles and why you believe you are the right person for the position.
Dec 12, 2025
Full time
Do you want to make a real difference in the lives of older and vulnerable people in our community? Are you compassionate, organised and driven by a desire to help people live safely and independently? At WECHI , our purpose is to support older people to remain living comfortably and independently in their own homes for as long as they choose. If you are passionate about applying your skills to a meaningful cause, our Project Manager Client (Caseworker) roles offer a unique opportunity to make a real impact, guided by our values of care, respect, integrity, and experise . We currently have two opportunities to join our team, each providing the chance to support clients through practical, often life-changing housing interventions. About the roles Project Manager Client (Permanent contract) In this role, you will help ensure the smooth delivery of our project management services for older and vulnerable homeowners across Bristol. You ll provide high-quality advice on housing, repairs and independent living, supporting clients to: repair or adapt their homes access essential works that enable safe hospital discharge explore suitable alternative housing options understand available funding routes Working closely with our technical project managers, who diagnose defects, design and specify works, and oversee on-site delivery, you will guide clients through the process with clarity and confidence. Strong judgement, a proactive approach and an empathetic manner are essential, along with good organisational, numerical and IT skills. Project Manager Client (12-month fixed term Making Space Project) This role focuses on our Making Space project, supporting clients who need help decluttering or reorganising their homes to improve safety, wellbeing and independence. You will: coordinate and manage a caseload provide information, advice and options offer practical and emotional support with decluttering help clients make informed decisions about their home environment collaborate with colleagues and external partners This is a deeply person-centred role requiring a trauma-informed, sustainable approach to reduce risks, improve wellbeing and support tenancy sustainment. Who we re looking for Across both roles, we re looking for someone who: is empathetic, patient and committed to supporting vulnerable people. can use sound judgement in sensitive or complex situations. is proactive, organised and confident communicating with a wide range of people. can build trust and rapport with clients facing difficult circumstances. works well within a collaborative, multidisciplinary team. Experience supporting older or vulnerable people is highly desirable. Why join WECHI? You ll be part of an organisation with a big heart, a strong social purpose and a team that genuinely cares. Every day, your work will empower people to live safely, independently and with dignity, making a tangible difference in their lives and in our community. Closing date: 08/01/2026 at midday. Interview dates: Wednesday 14th January and Thursday 15thJanuary. To apply, please submit your CV and a supporting statement (no more than two pages) through the provided link, telling us whether you have a preference between the two roles and why you believe you are the right person for the position.
Salary: £34,596.75 per annum Location: Flexible home or office based Contract: Fixed term contract ending December 2026 Hours: Full time 37.5 hours Closing date: Monday the 5th of January at 11:30pm Are you able to write clearly and accurately drawing on a range of evidence? Could you use those skills to support our Business Development team with tenders for statutory funding, including preparation work, research, and supporting with bid writing? Then join Shelter as a Business Development Officer and you could soon find yourself playing an important role within our Business Development team About the role Responsible for supporting the Business Development Team to generate statutory income and achieve its income target, you will be involved in a range of activities including producing content for bids, horizon scanning and maintaining the pipeline to inform income forecasting. In collaboration with the Business Development Manager, you will undertake research into local needs and priorities in our service areas with a view to supporting the team in influencing commissioners and driving forward systems change. About you To succeed, you ll be skilled at writing clearly and accurately and drawing on a range of evidence to produce compelling content for tenders, proposals and reports. You ll be comfortable working on your own initiative or as part of a team, and happy to share your knowledge and skills to play your part in cross-team projects when required. The ability to use Microsoft Office programmes including Word, Excel and Outlook are also a requirement for the role. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. We are committed to offering fully flexible working to help all employees maintain work-life balance. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About the team The Business Development team (BDT) is the support function that leads, coordinates and supports Shelter business areas working to develop new and existing services to meet Shelter s strategic goals. The BDT team sits within the Income Generation directorate and will involve leading the development of high-quality statutory funding tenders, support growth through researching new markets and maintaining a strong pipeline of opportunities and contribute to strategic projects that embed continuous improvement. You will collaborate with teams across Shelter including Services, High Value Partnerships and Finance, looking to enhance ways of working, building external partnerships that strengthen applications and delivery, along with influencing commissioners and funders to ensure opportunities align with Shelter s strategic priorities. How to apply Please click Apply for Job below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the points in the About You section of the job description of no more than 300 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses: We work together to achieve our shared purpose We learn from our experiences and are open to risk Any applications submitted without a supporting statement will not be considered About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Dec 12, 2025
Full time
Salary: £34,596.75 per annum Location: Flexible home or office based Contract: Fixed term contract ending December 2026 Hours: Full time 37.5 hours Closing date: Monday the 5th of January at 11:30pm Are you able to write clearly and accurately drawing on a range of evidence? Could you use those skills to support our Business Development team with tenders for statutory funding, including preparation work, research, and supporting with bid writing? Then join Shelter as a Business Development Officer and you could soon find yourself playing an important role within our Business Development team About the role Responsible for supporting the Business Development Team to generate statutory income and achieve its income target, you will be involved in a range of activities including producing content for bids, horizon scanning and maintaining the pipeline to inform income forecasting. In collaboration with the Business Development Manager, you will undertake research into local needs and priorities in our service areas with a view to supporting the team in influencing commissioners and driving forward systems change. About you To succeed, you ll be skilled at writing clearly and accurately and drawing on a range of evidence to produce compelling content for tenders, proposals and reports. You ll be comfortable working on your own initiative or as part of a team, and happy to share your knowledge and skills to play your part in cross-team projects when required. The ability to use Microsoft Office programmes including Word, Excel and Outlook are also a requirement for the role. Apply to be part of our team and be the change you want to see in society. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. We are committed to offering fully flexible working to help all employees maintain work-life balance. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About the team The Business Development team (BDT) is the support function that leads, coordinates and supports Shelter business areas working to develop new and existing services to meet Shelter s strategic goals. The BDT team sits within the Income Generation directorate and will involve leading the development of high-quality statutory funding tenders, support growth through researching new markets and maintaining a strong pipeline of opportunities and contribute to strategic projects that embed continuous improvement. You will collaborate with teams across Shelter including Services, High Value Partnerships and Finance, looking to enhance ways of working, building external partnerships that strengthen applications and delivery, along with influencing commissioners and funders to ensure opportunities align with Shelter s strategic priorities. How to apply Please click Apply for Job below. You are required to submit a CV and a supporting statement. The supporting statement should include your responses to the points in the About You section of the job description of no more than 300 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses: We work together to achieve our shared purpose We learn from our experiences and are open to risk Any applications submitted without a supporting statement will not be considered About Shelter Home is a human right. It s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
Housing Assistant West London Initial 3 to 6 month ongoing contract Monday to Friday 9am to 5pm (5 days in office) Role Purpose To assist with the development and delivery of a tenancy and estate management service which achieves compliance with the terms of tenancy and lease conditions, builds effective relationships with residents, increases resident satisfaction and quality of life, gives people pride in our estates and improves value for money. Responsibilities Provide a high quality support service to the tenancy management teams, including housing officers and team managers in all aspects of housing management. This may include assisting the tenancy management teams with a range of housing management functions including estate inspections, progressing fire risk assessment recommendations, tenancy verification checks, ASB management, management of sheds, research, letter writing and filing. Support tenant and resident associations with administration, for example, photo copying. Operate a variety of recording and monitoring systems including computerised and manual appointment systems. Attend home visits, meetings, events and conferences as required. Some of these may be outside of normal working hours Give advice on tenancy change applications and ensure that the correct paperwork and supporting documentation is completed for assessment by the housing officer. Assist housing officers to manage the void and rehousing process including working with the void works team in property services to get the property into works and receive the property back once works are complete, carry out viewings and sign up new and transferring tenants. PLEASE NOTE: please apply if you are currently a Housing Assistant for a council or Housing Associations All Applications are monitored and qualified candidates will be contacted by phone call or email to be shortlisted If you are interested in this posiiton AND meet the requirements, APPLY NOW
Dec 12, 2025
Seasonal
Housing Assistant West London Initial 3 to 6 month ongoing contract Monday to Friday 9am to 5pm (5 days in office) Role Purpose To assist with the development and delivery of a tenancy and estate management service which achieves compliance with the terms of tenancy and lease conditions, builds effective relationships with residents, increases resident satisfaction and quality of life, gives people pride in our estates and improves value for money. Responsibilities Provide a high quality support service to the tenancy management teams, including housing officers and team managers in all aspects of housing management. This may include assisting the tenancy management teams with a range of housing management functions including estate inspections, progressing fire risk assessment recommendations, tenancy verification checks, ASB management, management of sheds, research, letter writing and filing. Support tenant and resident associations with administration, for example, photo copying. Operate a variety of recording and monitoring systems including computerised and manual appointment systems. Attend home visits, meetings, events and conferences as required. Some of these may be outside of normal working hours Give advice on tenancy change applications and ensure that the correct paperwork and supporting documentation is completed for assessment by the housing officer. Assist housing officers to manage the void and rehousing process including working with the void works team in property services to get the property into works and receive the property back once works are complete, carry out viewings and sign up new and transferring tenants. PLEASE NOTE: please apply if you are currently a Housing Assistant for a council or Housing Associations All Applications are monitored and qualified candidates will be contacted by phone call or email to be shortlisted If you are interested in this posiiton AND meet the requirements, APPLY NOW
Salary: £51,764 to £60,891 per annum Hours: 36 per week Location: London - hybrid working arrangement Contract Type: Permanent We're recruiting for a Tenancy Specialist Manager to manage and drive high quality performance of a regional team of Tenancy Specialists. You will ensure the team deliver an effective and professional response to issues of anti-social behaviour and social housing fraud, and that our neighbourhoods are places that residents want to live. Successful delivery will involve a strong collaborative approach with key external partners across the region and with other Clarion departments. You'll need extensive knowledge of best practice in tackling anti-social behaviour as well as significant experience of achieving successful outcomes in managing ASB. Due to the nature of the role, we also need you to be willing to respond at short notice in the event of a major incident. If this sounds like an opportunity for you then please review the full role profile before applying here or please visit our website. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle -dive in and find out more here or please visit our website. This is a hybrid role with a base location at one of our central London offices. Candidates will be expected to work from the office at least three days per week. Closing Date: Friday 2nd January 2026 at midnight. Interviews to take place week commencing 12th & 19th January 2026 Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Dec 12, 2025
Full time
Salary: £51,764 to £60,891 per annum Hours: 36 per week Location: London - hybrid working arrangement Contract Type: Permanent We're recruiting for a Tenancy Specialist Manager to manage and drive high quality performance of a regional team of Tenancy Specialists. You will ensure the team deliver an effective and professional response to issues of anti-social behaviour and social housing fraud, and that our neighbourhoods are places that residents want to live. Successful delivery will involve a strong collaborative approach with key external partners across the region and with other Clarion departments. You'll need extensive knowledge of best practice in tackling anti-social behaviour as well as significant experience of achieving successful outcomes in managing ASB. Due to the nature of the role, we also need you to be willing to respond at short notice in the event of a major incident. If this sounds like an opportunity for you then please review the full role profile before applying here or please visit our website. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle -dive in and find out more here or please visit our website. This is a hybrid role with a base location at one of our central London offices. Candidates will be expected to work from the office at least three days per week. Closing Date: Friday 2nd January 2026 at midnight. Interviews to take place week commencing 12th & 19th January 2026 Applicants must be able to travel across the region as required. This post is subject to Basic Criminal Record Check Clearance. At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity's customer services, resident engagement and communications functions. Your work will help deliver the organisation's mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity's Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women's housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
Dec 12, 2025
Full time
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity's customer services, resident engagement and communications functions. Your work will help deliver the organisation's mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity's Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women's housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity s customer services, resident engagement and communications functions. Your work will help deliver the organisation s mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity s Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
Dec 11, 2025
Full time
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity s customer services, resident engagement and communications functions. Your work will help deliver the organisation s mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity s Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
Key Role Responsibilities Acts as a role model at all times by demonstrating the core values. Monitors that the team are achieving leasing goals and occupancy and acts up covering the Community Manager responsibilities in his or her absence ensuring work is organised and executed in line with Greystar expectations. Possesses brand knowledge and awareness, ensuring the team acts as brand ambassadors. Provides input alongside the CM and marketing to shape local marketing and leasing strategies based on relevant market data and deep market knowledge and ensures marketing campaigns, advertising and promotional activities are effectively implemented. Actively seek interaction and contact with residents to proactively seek to improve service delivery. Uses the Companys property systems to generate sales and leasing reports and monitors unit availability data and ensuring it is accurate and up to date. Monitors incoming website/email traffic and working closely with central and group sales on reservations. Leads with on-site enquiries, ensuring an appropriate inventory of ready apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities. Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures. Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues. Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. If required, supports CM and AM with payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams. Supports the CM with developing capability of Team Members in order to meet key performance goals and future succession requirements. Supports the CM on co-ordination with Learning & Development to ensure Team Member training is provided and implemented and addresses performance if required. Works with the maintenance team to ensure the physical aspects of the community meet the Companys standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents. Promotes investor satisfaction and retention through supporting the CM and AM with timely reporting about the performance of the properties and responds quickly and with urgency to client/owner concerns, questions, issues, and requests. Participates where required in an on-call roster to provide out of hours emergency support for the Community. Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. About You Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/ environment. A strong team player but capable of working autonomously and taking ownership. Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. Fluent English verbal and written communication skills. Excellent organisation skills with the ability to multi task and prioritise. Numerical skills necessary to complete the above activities. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Desirable Experience of successfully driving leasing/sales performance and managing operations Experience in sales and marketing event delivery would be advantageous A knowledge and understanding of UK Health and Safety policies Detailed knowledge of Landlord/Tenant Legislation Demonstrable ability to coach team members. What We Offer We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more. About Greystar Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain. One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at JBRP1_UKTJ
Dec 11, 2025
Full time
Key Role Responsibilities Acts as a role model at all times by demonstrating the core values. Monitors that the team are achieving leasing goals and occupancy and acts up covering the Community Manager responsibilities in his or her absence ensuring work is organised and executed in line with Greystar expectations. Possesses brand knowledge and awareness, ensuring the team acts as brand ambassadors. Provides input alongside the CM and marketing to shape local marketing and leasing strategies based on relevant market data and deep market knowledge and ensures marketing campaigns, advertising and promotional activities are effectively implemented. Actively seek interaction and contact with residents to proactively seek to improve service delivery. Uses the Companys property systems to generate sales and leasing reports and monitors unit availability data and ensuring it is accurate and up to date. Monitors incoming website/email traffic and working closely with central and group sales on reservations. Leads with on-site enquiries, ensuring an appropriate inventory of ready apartments, recommending rent pricing and concessions, and monitoring the day-to-day sales and leasing activities. Actively participates in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures in accordance with established policies and procedures. Promotes resident satisfaction and retention by ensuring a timely response to questions, requests and complaints and taking appropriate action to resolve and address service issues. Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. If required, supports CM and AM with payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams. Supports the CM with developing capability of Team Members in order to meet key performance goals and future succession requirements. Supports the CM on co-ordination with Learning & Development to ensure Team Member training is provided and implemented and addresses performance if required. Works with the maintenance team to ensure the physical aspects of the community meet the Companys standards for overall appearance and co-ordinates and inspects show flats for market alignment and touring prospective residents. Promotes investor satisfaction and retention through supporting the CM and AM with timely reporting about the performance of the properties and responds quickly and with urgency to client/owner concerns, questions, issues, and requests. Participates where required in an on-call roster to provide out of hours emergency support for the Community. Ensures the operation of the Community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. About You Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/ environment. A strong team player but capable of working autonomously and taking ownership. Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment. Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. Fluent English verbal and written communication skills. Excellent organisation skills with the ability to multi task and prioritise. Numerical skills necessary to complete the above activities. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Desirable Experience of successfully driving leasing/sales performance and managing operations Experience in sales and marketing event delivery would be advantageous A knowledge and understanding of UK Health and Safety policies Detailed knowledge of Landlord/Tenant Legislation Demonstrable ability to coach team members. What We Offer We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more. About Greystar Greystar is a leading, fully integrated real estate company offering expertise in investment management, development, and management of rental housing properties globally. The company's business model is unique in its ability to own, operate, and develop multifamily, student, and senior housing across the globe. Building a global platform with a local presence, Greystar continues to expand its geographic reach around the world, bringing a globally interconnected professional rental housing platform and industry funded with institutional capital to countries where the sector does not yet exist. Greystars pan European platform was established in 2013 and has scaled rapidly, now with investment, operational and development presence in the UK, Ireland, France, the Netherlands, Germany, Austria, and Spain. One of Greystars core values is Equality, and as such, we continue to pride ourselves on being an equal opportunities employer, accounting for all protected and identifiable characteristics. We truly value diversity of thought, background and of experience. Please reach out to the Talent Acquisition team to explore opportunities at Greystar in more detail or visit our careers site at JBRP1_UKTJ
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity s customer services, resident engagement and communications functions. Your work will help deliver the organisation s mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity s Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
Dec 11, 2025
Full time
Customer Services Manager We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity. Salary: £50,000 Location: Hybrid, Hammersmith London Hours: Full time, 35 hours per week including mandatory office day on Tuesdays Contract: Permanent Closing date: Wednesday 24 December Interview date: Thursday 8 January, Hammersmith About the Role As Customer Services Manager, you will lead and develop the charity s customer services, resident engagement and communications functions. Your work will help deliver the organisation s mission of providing safe, secure and good quality affordable homes for single women across London. Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time. Key responsibilities include: Leading customer services, resident engagement and communications across the organisation Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management Developing effective systems for complaints handling that reflect the charity s Complaints Policy and Housing Ombudsman principles Maintaining up to date knowledge of legislation, regulatory standards and best practice Monitoring contractor performance and holding regular review meetings Producing performance reports and using data to identify improvements Embedding learning from resident feedback into service design Managing budgets, approving invoices and overseeing repair authorisations Supporting organisation wide planning as part of the Extended Management Team Providing clear leadership, managing performance and encouraging collaboration across teams About You You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement. Essential skills and experience include: Strong experience in a customer focused management or supervisory role Knowledge of responsive repairs or property maintenance Experience handling complaints and producing clear written responses Strong communication, relationship building and presentation skills Competence in MS Office with good analytical and reporting abilities Ability to interpret customer insight and performance data to drive service improvements A collaborative leadership style with a commitment to equality, diversity and resident wellbeing A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager.
Service Development Lead - Housing & Tenancy Location: East London Contract: 6 months Rate: 500 per day (Umbrella) Working Pattern: Hybrid - 2-3 days per week on site About the Role A London Borough is seeking an experienced Service Development Lead - Housing & Tenancy to support a major programme of regulatory improvement and service transformation across its Housing & Tenancy Services Directorate. This role plays a pivotal part in driving forward organisational change, strengthening regulatory assurance, and embedding a resident-focused approach to service delivery. You will help shape how the council understands and supports its tenants, with a specific emphasis on identifying vulnerabilities, improving tenancy management, and ensuring services align with new and emerging regulatory standards. Organisational Context The service is in a significant post-regulatory improvement phase , focusing on strategic leadership, compliance, and resident outcomes. The role influences transformation across multiple housing functions, particularly tenant vulnerability, data improvement, and "knowing our tenants" initiatives. Key Responsibilities Lead the development and implementation of service improvement plans aligned with regulatory frameworks, including the Social Housing Regulation Act and Consumer Standards . Co-produce policies, procedures, and service models in collaboration with frontline teams and managers. Coordinate cross-functional working groups to deliver priority improvement projects across Housing & Tenancy Services. Contribute to the development and rollout of performance frameworks, KPIs, and service standards . Prepare high-quality business cases, project plans, governance papers, and progress reports for senior leadership. Provide subject matter expertise on tenant vulnerability , regulatory compliance , and service design , ensuring all work aligns with best practice in housing services. Essential Skills & Experience Proven experience in service development, improvement, or transformation within social housing or local government . Strong understanding of housing regulation , consumer standards , and resident engagement principles. Excellent project management , organisational, and stakeholder engagement skills. Ability to translate strategic objectives into deliverable operational changes . Skilled in drafting clear, high-quality reports, policies, and procedures . Comfortable working at pace in a complex, high-profile public sector environment. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Dec 11, 2025
Contractor
Service Development Lead - Housing & Tenancy Location: East London Contract: 6 months Rate: 500 per day (Umbrella) Working Pattern: Hybrid - 2-3 days per week on site About the Role A London Borough is seeking an experienced Service Development Lead - Housing & Tenancy to support a major programme of regulatory improvement and service transformation across its Housing & Tenancy Services Directorate. This role plays a pivotal part in driving forward organisational change, strengthening regulatory assurance, and embedding a resident-focused approach to service delivery. You will help shape how the council understands and supports its tenants, with a specific emphasis on identifying vulnerabilities, improving tenancy management, and ensuring services align with new and emerging regulatory standards. Organisational Context The service is in a significant post-regulatory improvement phase , focusing on strategic leadership, compliance, and resident outcomes. The role influences transformation across multiple housing functions, particularly tenant vulnerability, data improvement, and "knowing our tenants" initiatives. Key Responsibilities Lead the development and implementation of service improvement plans aligned with regulatory frameworks, including the Social Housing Regulation Act and Consumer Standards . Co-produce policies, procedures, and service models in collaboration with frontline teams and managers. Coordinate cross-functional working groups to deliver priority improvement projects across Housing & Tenancy Services. Contribute to the development and rollout of performance frameworks, KPIs, and service standards . Prepare high-quality business cases, project plans, governance papers, and progress reports for senior leadership. Provide subject matter expertise on tenant vulnerability , regulatory compliance , and service design , ensuring all work aligns with best practice in housing services. Essential Skills & Experience Proven experience in service development, improvement, or transformation within social housing or local government . Strong understanding of housing regulation , consumer standards , and resident engagement principles. Excellent project management , organisational, and stakeholder engagement skills. Ability to translate strategic objectives into deliverable operational changes . Skilled in drafting clear, high-quality reports, policies, and procedures . Comfortable working at pace in a complex, high-profile public sector environment. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Chartered Institute of Procurement and Supply (CIPS)
Job Introduction Notting Hill Genesis (NHG) is seeking a Procurement Manager to deliver a high-quality, commercial, and customer-focused procurement service. Reporting to the Senior Procurement Manager, you will help drive a robust procurement programme that supports NHG's strategic priorities, ensuring every contract delivers value for money, reflects our core values, and helps improve the lives of our residents. You will oversee complex procurement projects, provide expert commercial advice, and partner with internal teams to ensure compliance with the latest legislation, including the Procurement Act 2023 and Public Contract Regulations 2015. How you'll do it Deliver responsive, professional, and compliant procurement solutions that meet the needs of NHG's business areas. Manage a portfolio of complex procurements from planning through to contract award, ensuring best practice and value for money. Partner with internal stakeholders to understand requirements and develop sourcing strategies that align with corporate objectives. Negotiate commercial terms with suppliers, ensuring risk is managed effectively and outcomes are sustainable. Maintain and update the NHG Contracts Register, supporting contract management activity and supplier performance reviews. Provide accurate and insightful reports to senior leaders on procurement activity and emerging market trends. Ensure all procurement processes adhere to internal governance, financial regulations, and statutory requirements. Champion continuous improvement, innovation, and collaboration across procurement and business partnering functions. Responsibilities Deliver the Procurement Forward Plan in line with corporate and financial goals. Support divisional teams with commercial analysis, supplier appraisals, and contract management. Drive procurement excellence and consistency across NHG by embedding best practice and supporting training initiatives. Build and maintain strong relationships with internal and external stakeholders to ensure positive, value-driven outcomes. Keep abreast of legislative, market, and policy developments to ensure NHG remains compliant and forward-thinking. The ideal candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential: MCIPS qualified or working towards full qualification. Proven experience delivering successful procurement programmes in complex environments. Strong understanding of procurement law, policy, and best practice relevant to a Registered Provider. Experience managing multiple complex procurements and building effective stakeholder relationships. Excellent communication, negotiation, and analytical skills. Ability to balance compliance, commerciality, and customer focus. What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and is one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline; we employ around 1,500 staff. For more information please visit the NHG careers page. We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion and a Disability Confident employer, among other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit our diversity page. Selection Process Step 1: If you are interested, please send your application now! Closing date is 02 November 2025. Step 2: Successful candidates will be invited to interview and assessment. This role is currently eligible for sponsorship under the Skilled Worker visa route (SOC Code 2440). Please apply online. If you cannot apply online or require reasonable adjustments due to a disability or medical condition, please discuss this with our hiring team via . NHG reserves the right to close this vacancy early if we receive sufficient applications for the role; submit your application at your earliest opportunity.
Dec 11, 2025
Full time
Job Introduction Notting Hill Genesis (NHG) is seeking a Procurement Manager to deliver a high-quality, commercial, and customer-focused procurement service. Reporting to the Senior Procurement Manager, you will help drive a robust procurement programme that supports NHG's strategic priorities, ensuring every contract delivers value for money, reflects our core values, and helps improve the lives of our residents. You will oversee complex procurement projects, provide expert commercial advice, and partner with internal teams to ensure compliance with the latest legislation, including the Procurement Act 2023 and Public Contract Regulations 2015. How you'll do it Deliver responsive, professional, and compliant procurement solutions that meet the needs of NHG's business areas. Manage a portfolio of complex procurements from planning through to contract award, ensuring best practice and value for money. Partner with internal stakeholders to understand requirements and develop sourcing strategies that align with corporate objectives. Negotiate commercial terms with suppliers, ensuring risk is managed effectively and outcomes are sustainable. Maintain and update the NHG Contracts Register, supporting contract management activity and supplier performance reviews. Provide accurate and insightful reports to senior leaders on procurement activity and emerging market trends. Ensure all procurement processes adhere to internal governance, financial regulations, and statutory requirements. Champion continuous improvement, innovation, and collaboration across procurement and business partnering functions. Responsibilities Deliver the Procurement Forward Plan in line with corporate and financial goals. Support divisional teams with commercial analysis, supplier appraisals, and contract management. Drive procurement excellence and consistency across NHG by embedding best practice and supporting training initiatives. Build and maintain strong relationships with internal and external stakeholders to ensure positive, value-driven outcomes. Keep abreast of legislative, market, and policy developments to ensure NHG remains compliant and forward-thinking. The ideal candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential: MCIPS qualified or working towards full qualification. Proven experience delivering successful procurement programmes in complex environments. Strong understanding of procurement law, policy, and best practice relevant to a Registered Provider. Experience managing multiple complex procurements and building effective stakeholder relationships. Excellent communication, negotiation, and analytical skills. Ability to balance compliance, commerciality, and customer focus. What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme Life Assurance x 4 annual salary All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and is one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline; we employ around 1,500 staff. For more information please visit the NHG careers page. We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion and a Disability Confident employer, among other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit our diversity page. Selection Process Step 1: If you are interested, please send your application now! Closing date is 02 November 2025. Step 2: Successful candidates will be invited to interview and assessment. This role is currently eligible for sponsorship under the Skilled Worker visa route (SOC Code 2440). Please apply online. If you cannot apply online or require reasonable adjustments due to a disability or medical condition, please discuss this with our hiring team via . NHG reserves the right to close this vacancy early if we receive sufficient applications for the role; submit your application at your earliest opportunity.
We have an exciting opportunity for an experienced, well presented, and dynamic General Manager to join our team at our flagship co living accommodation - Square Gardens in Manchester City Centre. The scheme spans across 3 blocks totalling nearly 1900 beds, housing both professionals and students. You will be responsible for the execution of all day to day activities including building management, customer service and resident satisfaction, as well as supporting the business to achieve high occupancy and customer retention. A hands on approach is essential to work alongside and manage the operational teams, sub contractors and partners to maintain brand standards and the smooth running of this impressive flagship development. Downing are a family owned, award winning, leading developer, owner, and operator of bespoke, luxury student accommodation, residential and commercial properties across the UK. Operational for over 37 years, we deliver best in class developments, with over £2bn of developments successfully completed to date, and a further £1.6bn in the pipeline. Key Responsibilities Service / Commercial Support the business and lead the team to achieve 100% occupancy, including marketing, viewings, check in/out, inspections, tenancy management and welfare documentation. Promote and monitor resident engagement activities such as events and reviews. Support hospitality and resident service functions, ensuring 5 standards in communal areas and effective handling of complaints and welfare issues. Drive service standards using customer feedback to identify improvements and enhance the resident experience. Use best practice models to achieve 5 customer satisfaction through quality assurance and event planning. Maintain local competitor analysis and maximise income through renewals, extensions and other revenue opportunities. Drive the Net Promotor Scores (NPS) through key campaigns across all channels. Ensuring high resident satisfaction and retention. Oversee complaint resolution, complex customer issues and ensure feedback loops lead to continuous improvement. Manage social media and third party content to support marketing and communications. Prepare and report on key KPIs including Health & Safety, debt management, income, occupancy and customer satisfaction. Support the Regional Manager and Head Office teams with operational tasks as required. Team Management Lead the team to deliver excellent service to our residents. Support with hiring, onboarding, training and ongoing team development. Motivate the team to provide consistently high service standards and maintain a positive organisational culture. Ensure compliance with Health & Safety, data protection and current legislation. Ensure all systems are monitored (PMS, CAFM, access control, CRM, comms platforms) and are used fully, consistently and accurately. Facilities Management Oversee resident focused facilities and maintenance services, including health & safety, utilities, waste, security, cleaning and budgets. Ensure statutory inspection, testing and associated documentation are completed and compliant. Manage contractors and procurement for maintenance and facilities works, ensuring high standards and value. Oversee planned and preventative maintenance programmes, managing and resolving defects efficiently. Person Specification Previous experience in a similar role within Build to Rent (BTR), Purpose Built Student Accommodation (PBSA) or Hospitality is essential. Experience managing in house teams and external contractors. Strong understanding of building operations, health & safety, and statutory compliance. Passionate about delivering excellent customer service and exceeding expectations. Ability to influence, adapt and stay motivated in achieving resident satisfaction and sales targets. Professionally presented, confident, outgoing and detail focused. A strong team player with a hands on approach, supporting colleagues when required. Proactive and able to use initiative to enhance the brand's reputation and drive profitability. Highly organised with strong problem solving skills and the ability to work under pressure. Target driven with excellent attention to detail, understanding the importance of deadlines and quality outcomes. Excellent verbal and written communication skills with proficiency in MS Office, Excel, PMS and CRM systems. Culturally aware with the ability to adapt communication style as needed. Local knowledge of the city, its people and culture is an advantage. Association of Residential Lettings Agents qualification (ARLA) qualification and knowledge of Institute of Residential Property Management (IRPM) and Landlord/Tenant legislation would be beneficial. Strong understanding of residential operations systems (PMS/CAFM/CRM/access control). Hours of Work Monday to Friday 8am-5pm, 9am-6pm or 10am-7pm on a rota'd shift basis We require you to work 1 in 5 Saturdays 8am to 5pm on a rota'd shift basis, with hours given back in lieu the following week. The benefits 25 days holiday + bank holidays Life assurance cover Mental health support Company pension contribution Work for us Our people are our success and there has never been a more exciting time to join Downing as it enters the most significant expansion for three decades. Our team is united in a mutual respect and a desire to move the business forward. Here you'll find all our latest job vacancies. If you're excited by opportunity and want to be valued for your contribution, take a look at what we currently have available.
Dec 11, 2025
Full time
We have an exciting opportunity for an experienced, well presented, and dynamic General Manager to join our team at our flagship co living accommodation - Square Gardens in Manchester City Centre. The scheme spans across 3 blocks totalling nearly 1900 beds, housing both professionals and students. You will be responsible for the execution of all day to day activities including building management, customer service and resident satisfaction, as well as supporting the business to achieve high occupancy and customer retention. A hands on approach is essential to work alongside and manage the operational teams, sub contractors and partners to maintain brand standards and the smooth running of this impressive flagship development. Downing are a family owned, award winning, leading developer, owner, and operator of bespoke, luxury student accommodation, residential and commercial properties across the UK. Operational for over 37 years, we deliver best in class developments, with over £2bn of developments successfully completed to date, and a further £1.6bn in the pipeline. Key Responsibilities Service / Commercial Support the business and lead the team to achieve 100% occupancy, including marketing, viewings, check in/out, inspections, tenancy management and welfare documentation. Promote and monitor resident engagement activities such as events and reviews. Support hospitality and resident service functions, ensuring 5 standards in communal areas and effective handling of complaints and welfare issues. Drive service standards using customer feedback to identify improvements and enhance the resident experience. Use best practice models to achieve 5 customer satisfaction through quality assurance and event planning. Maintain local competitor analysis and maximise income through renewals, extensions and other revenue opportunities. Drive the Net Promotor Scores (NPS) through key campaigns across all channels. Ensuring high resident satisfaction and retention. Oversee complaint resolution, complex customer issues and ensure feedback loops lead to continuous improvement. Manage social media and third party content to support marketing and communications. Prepare and report on key KPIs including Health & Safety, debt management, income, occupancy and customer satisfaction. Support the Regional Manager and Head Office teams with operational tasks as required. Team Management Lead the team to deliver excellent service to our residents. Support with hiring, onboarding, training and ongoing team development. Motivate the team to provide consistently high service standards and maintain a positive organisational culture. Ensure compliance with Health & Safety, data protection and current legislation. Ensure all systems are monitored (PMS, CAFM, access control, CRM, comms platforms) and are used fully, consistently and accurately. Facilities Management Oversee resident focused facilities and maintenance services, including health & safety, utilities, waste, security, cleaning and budgets. Ensure statutory inspection, testing and associated documentation are completed and compliant. Manage contractors and procurement for maintenance and facilities works, ensuring high standards and value. Oversee planned and preventative maintenance programmes, managing and resolving defects efficiently. Person Specification Previous experience in a similar role within Build to Rent (BTR), Purpose Built Student Accommodation (PBSA) or Hospitality is essential. Experience managing in house teams and external contractors. Strong understanding of building operations, health & safety, and statutory compliance. Passionate about delivering excellent customer service and exceeding expectations. Ability to influence, adapt and stay motivated in achieving resident satisfaction and sales targets. Professionally presented, confident, outgoing and detail focused. A strong team player with a hands on approach, supporting colleagues when required. Proactive and able to use initiative to enhance the brand's reputation and drive profitability. Highly organised with strong problem solving skills and the ability to work under pressure. Target driven with excellent attention to detail, understanding the importance of deadlines and quality outcomes. Excellent verbal and written communication skills with proficiency in MS Office, Excel, PMS and CRM systems. Culturally aware with the ability to adapt communication style as needed. Local knowledge of the city, its people and culture is an advantage. Association of Residential Lettings Agents qualification (ARLA) qualification and knowledge of Institute of Residential Property Management (IRPM) and Landlord/Tenant legislation would be beneficial. Strong understanding of residential operations systems (PMS/CAFM/CRM/access control). Hours of Work Monday to Friday 8am-5pm, 9am-6pm or 10am-7pm on a rota'd shift basis We require you to work 1 in 5 Saturdays 8am to 5pm on a rota'd shift basis, with hours given back in lieu the following week. The benefits 25 days holiday + bank holidays Life assurance cover Mental health support Company pension contribution Work for us Our people are our success and there has never been a more exciting time to join Downing as it enters the most significant expansion for three decades. Our team is united in a mutual respect and a desire to move the business forward. Here you'll find all our latest job vacancies. If you're excited by opportunity and want to be valued for your contribution, take a look at what we currently have available.
Melton Borough Council Homepage
Melton Mowbray, Leicestershire
Closing Date: 12:00, Monday 22 December 2025 There is never a dull moment in Local Government and certainly not in housing. This is an opportunity to lead an exciting next chapter for Melton's Housing Services Team, staying true to our mission of Helping People, Shaping Places. With our C2 grading from the Regulator of Social Housing in August 2024 following a proactive inspection, we have confidence in our journey so far and in the plans we have to enter the next chapter for housing at Melton Borough Council. This is an important management role with responsibility for ensuring high quality housing services for council tenants, with services that focus on positive outcomes for tenants and demonstrate good value for money. The role will lead the core housing and tenancy functions of the council, ensuring excellent outcomes for customers. As part of our Housing Leadership Team, the role will directly support the Assistant Director of Housing Quality, Development and Landlord Services. The role will have responsibility for ensuring that rental and service charge income is maximised, anti-social behaviour is tackled robustly, our leasehold properties are managed correctly and tenants are provided with the support they need to sustain their tenancies. The role will ensure that tenancies are managed in line with good, data led, tenancy management principles. It will oversee the management and performance of tenancy management (sustainment and enforcement), income management and older persons' housing functions. About you We are looking for someone that has extensive experience of tenancy management, preferably in a social housing environment. We are looking for someone that can really demonstrate how they have listened to the views of tenants and then implemented service changes and enhancements in response to this feedback. You will have a good knowledge of tenancy management principles and be able to demonstrate how you have applied these to a housing service. A good applied understanding of legislation and regulation surrounding tenancy management is important. You will be able to plan over a long term period, including short and long term, evidence based, budget setting. Some contract management skills, and knowledge of different contract types, is desirable. We continue to adapt and improve our housing function in line with tenant feedback and the requirements of regulation. You will have experience of leading and managing change in an organisation, providing the team with the support that they need to ensure this has a real impact and is embedded. You will be able to provide clear updates on progress and performance to a wide range of stakeholders. Ideally you will have a level 4 housing qualification, or the ability and commitment to starting this within a three-year period. Ideally you will have relevant membership to a chartered body. You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. About Us Melton resides in the beautiful Leicestershire countryside. Its town centre Melton Mowbray, is a quintessential English market town built on a strong tradition of farming. Renowned for its fine food and drink, the borough has become the centre of excellence for local food producers. The town itself is steeped in history and together with the surrounding area has much to offer all those that choose to live, work or visit here. At Melton Borough Council, we are firmly committed to promoting a vibrant and sustainable economy, focused on growth and prosperity. Working for us, you will find a great sense of community in which we work together towards achieving the council's shared objectives and which ensures our customers are at the heart of everything we do. You'll also enjoy an excellent range of benefits and family friendly working policies. These include flexi time with no core hours, agile working arrangements which enables multi-site and home working, generous leave entitlement, a full week off at Christmas, Local Authority Pension Scheme and a clear commitment to your continued professional development. More information This post requires a check with the disclosure and barring service (DBS). Please see the full job description below. For an informal chat about the role, please do not hesitate to contact: Chris Flannery - Assistant Director for Housing Quality, Development and Landlord Services
Dec 09, 2025
Full time
Closing Date: 12:00, Monday 22 December 2025 There is never a dull moment in Local Government and certainly not in housing. This is an opportunity to lead an exciting next chapter for Melton's Housing Services Team, staying true to our mission of Helping People, Shaping Places. With our C2 grading from the Regulator of Social Housing in August 2024 following a proactive inspection, we have confidence in our journey so far and in the plans we have to enter the next chapter for housing at Melton Borough Council. This is an important management role with responsibility for ensuring high quality housing services for council tenants, with services that focus on positive outcomes for tenants and demonstrate good value for money. The role will lead the core housing and tenancy functions of the council, ensuring excellent outcomes for customers. As part of our Housing Leadership Team, the role will directly support the Assistant Director of Housing Quality, Development and Landlord Services. The role will have responsibility for ensuring that rental and service charge income is maximised, anti-social behaviour is tackled robustly, our leasehold properties are managed correctly and tenants are provided with the support they need to sustain their tenancies. The role will ensure that tenancies are managed in line with good, data led, tenancy management principles. It will oversee the management and performance of tenancy management (sustainment and enforcement), income management and older persons' housing functions. About you We are looking for someone that has extensive experience of tenancy management, preferably in a social housing environment. We are looking for someone that can really demonstrate how they have listened to the views of tenants and then implemented service changes and enhancements in response to this feedback. You will have a good knowledge of tenancy management principles and be able to demonstrate how you have applied these to a housing service. A good applied understanding of legislation and regulation surrounding tenancy management is important. You will be able to plan over a long term period, including short and long term, evidence based, budget setting. Some contract management skills, and knowledge of different contract types, is desirable. We continue to adapt and improve our housing function in line with tenant feedback and the requirements of regulation. You will have experience of leading and managing change in an organisation, providing the team with the support that they need to ensure this has a real impact and is embedded. You will be able to provide clear updates on progress and performance to a wide range of stakeholders. Ideally you will have a level 4 housing qualification, or the ability and commitment to starting this within a three-year period. Ideally you will have relevant membership to a chartered body. You are required to have access to your own vehicle insured for business purposes, with a full UK driving licence. About Us Melton resides in the beautiful Leicestershire countryside. Its town centre Melton Mowbray, is a quintessential English market town built on a strong tradition of farming. Renowned for its fine food and drink, the borough has become the centre of excellence for local food producers. The town itself is steeped in history and together with the surrounding area has much to offer all those that choose to live, work or visit here. At Melton Borough Council, we are firmly committed to promoting a vibrant and sustainable economy, focused on growth and prosperity. Working for us, you will find a great sense of community in which we work together towards achieving the council's shared objectives and which ensures our customers are at the heart of everything we do. You'll also enjoy an excellent range of benefits and family friendly working policies. These include flexi time with no core hours, agile working arrangements which enables multi-site and home working, generous leave entitlement, a full week off at Christmas, Local Authority Pension Scheme and a clear commitment to your continued professional development. More information This post requires a check with the disclosure and barring service (DBS). Please see the full job description below. For an informal chat about the role, please do not hesitate to contact: Chris Flannery - Assistant Director for Housing Quality, Development and Landlord Services
Service Manager Location: Swindon Salary : £34,000 per annum Vacancy Type: Fixed Term Contract until January 2027 Closing Date: 16 December 2025 Are you passionate about making a real difference in people's lives? Do you have the leadership skills to inspire a team and deliver exceptional supported living services? If so, we'd love to hear from you! The House is an established housing project for people recovering from mental health issues. Set in Swindon's old town, it's close to all amenities and the town centre. They're looking for a Service Manager to lead one of their Supported Living services, providing high-quality accommodation and person-centred support for customers with diverse needs, including young people, mental health, learning disabilities, and homelessness. In this role, you'll lead and develop a high-performing team, ensuring their wellbeing and professional growth while delivering outstanding, person-centred support planning. You'll champion customer co-production, monitor service performance, and report to commissioning teams. Building strong partnerships with local agencies will be key to creating holistic support opportunities. You'll also promote equality, diversity, and inclusion in every aspect of service delivery, oversee safeguarding and health and safety compliance, and manage tenancy processes. What they're looking for Experience in a leadership role within supported living, housing, or social care. Knowledge of person-centred planning, safeguarding, and housing law. Ability to manage budgets, performance, and compliance effectively. Strong communication and relationship-building skills. Commitment to equality, diversity, and trauma-informed practice. IT proficiency and excellent report-writing skills. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply.
Dec 09, 2025
Full time
Service Manager Location: Swindon Salary : £34,000 per annum Vacancy Type: Fixed Term Contract until January 2027 Closing Date: 16 December 2025 Are you passionate about making a real difference in people's lives? Do you have the leadership skills to inspire a team and deliver exceptional supported living services? If so, we'd love to hear from you! The House is an established housing project for people recovering from mental health issues. Set in Swindon's old town, it's close to all amenities and the town centre. They're looking for a Service Manager to lead one of their Supported Living services, providing high-quality accommodation and person-centred support for customers with diverse needs, including young people, mental health, learning disabilities, and homelessness. In this role, you'll lead and develop a high-performing team, ensuring their wellbeing and professional growth while delivering outstanding, person-centred support planning. You'll champion customer co-production, monitor service performance, and report to commissioning teams. Building strong partnerships with local agencies will be key to creating holistic support opportunities. You'll also promote equality, diversity, and inclusion in every aspect of service delivery, oversee safeguarding and health and safety compliance, and manage tenancy processes. What they're looking for Experience in a leadership role within supported living, housing, or social care. Knowledge of person-centred planning, safeguarding, and housing law. Ability to manage budgets, performance, and compliance effectively. Strong communication and relationship-building skills. Commitment to equality, diversity, and trauma-informed practice. IT proficiency and excellent report-writing skills. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover the organisation: The organisation is a leading housing provider. They manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. Their mission is to provide quality homes and services for people whose needs are not met by the open market. They're looking for like-minded people to join their team of over 900 talented colleagues who embody their values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives. They are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. They have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. They are committed to being a Menopause Friendly employer and working towards accreditation their Menopause Friendly accreditation. They reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date. To Apply If you feel you are a suitable candidate and would like to work for this reputable organisation, please click apply.
Housing Services Manager Negotiable Hybrid Ongoing temporary basis Shropshire Sellick Partnership are supporting the temporary recruitment of a Housing Manager. You will oversee tenancy services, allocations, income management, and customer engagement, ensuring compliance with legislation and delivering outstanding service to our tenants. Key Responsibilities of the Housing Services Manager Lead and develop a team of housing professionals to deliver exceptional services. Manage tenancy allocations, lettings, and estate services. Drive income collection and implement strategies for tenancy sustainment. Oversee anti-social behaviour case management and safeguarding. Ensure compliance with health and safety and regulatory requirements. Build strong partnerships with local agencies and community groups. Contribute to service improvement and digital transformation initiatives. The successful Housing Services Manager will have: Experience in supported housing Strong leadership and team development skills. Driving license Knowledge of housing legislation and safeguarding requirements. Enhanced DBS If you are interested in hearing more about the position, please contact Chrissie at the Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website. JBRP1_UKTJ
Dec 09, 2025
Full time
Housing Services Manager Negotiable Hybrid Ongoing temporary basis Shropshire Sellick Partnership are supporting the temporary recruitment of a Housing Manager. You will oversee tenancy services, allocations, income management, and customer engagement, ensuring compliance with legislation and delivering outstanding service to our tenants. Key Responsibilities of the Housing Services Manager Lead and develop a team of housing professionals to deliver exceptional services. Manage tenancy allocations, lettings, and estate services. Drive income collection and implement strategies for tenancy sustainment. Oversee anti-social behaviour case management and safeguarding. Ensure compliance with health and safety and regulatory requirements. Build strong partnerships with local agencies and community groups. Contribute to service improvement and digital transformation initiatives. The successful Housing Services Manager will have: Experience in supported housing Strong leadership and team development skills. Driving license Knowledge of housing legislation and safeguarding requirements. Enhanced DBS If you are interested in hearing more about the position, please contact Chrissie at the Derby office Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website. JBRP1_UKTJ
Could this be your most rewarding role yet? Become a Lleol (local) Foster Carer with Flintshire County Council Annual Fee: £50,000 + up to £13,453.96 in Weekly Allowances Plus, additional payments for holidays, birthdays & Christmas You ve built a career supporting others But have you ever thought about doing it from your own home and truly changing a life forever? We re looking for people with passion, patience, and experience to take the next step not just into another job, but into a whole new way of making a difference. This is fostering but not as you know it. This is Lleol Fostering. Lleol means local in Welsh and with fostering maintaining locality is hugely important. There are children and young people in and around the Flintshire area who need something more than just a traditional fostering placement. They need time, patience, expertise - and above all - someone who will believe in them and fight their corner. We are looking for extraordinary people to join us as Lleol Foster Carers including those who have worked as Housing Officers, helping individuals and families through difficult times, safeguarding vulnerable people, and coordinating support to help them thrive. If you ve supported others through crisis, transition, or instability, you could make an incredible difference in a child s life by offering them a stable, caring home. What makes Lleol Foster Carers different? This is a specialist fostering role - supporting young people who are leaving high-support settings like residential care and helping them to transition to family life as smoothly as possible. We take a therapeutic approach to professional parenting, giving you every opportunity to develop your skills through full training, exceptional support, and a team walking alongside you every step of the way. What You ll Receive as a Lleol Foster Carer: £50,000 Annual Fee recognising your dedicated time, skill & commitment Up to £258.79 Weekly Fostering Allowance (over £13,453 annually) Additional Allowances for Birthdays, Holidays & Christmas Access to a linked Lleol Support Foster Carer - for practical help and respite 50% discount on your Council Tax payments Therapeutic Training & Qualifications Membership to The Fostering Network Access to the Mockingbird Support Model Blue Light Card membership access to more than 15,000 discounts nationwide Reward & Recognition via the CareFriends App Regular Wellbeing events & Peer Support groups Could You Be a Lleol Foster Carer? We re looking for individuals or couples who: Have professional or personal experience in supporting children & young people Can provide a nurturing, therapeutic home environment Have at least one spare bedroom that can be dedicated to fostering Hold a full driving licence Are able to offer their full-time commitment to this role Can work as part of a professional team, attend meetings, and engage in training Are resilient, reflective, and ready to parent in a new and guided way Are open to registering as self-employed Ideally , you won t have other children under 16 living in your home (though exceptions may apply dependent on individual fostering experience). This Could Be the Career Change You Never Knew You Were Ready For. If you ve worked as a: • Housing Officer or Housing Support Worker • Tenancy Sustainment or Homelessness Prevention Officer • Floating Support Worker or Case Manager • Community Support Worker then your ability to support people through complex and emotional situations could make you an outstanding foster carer. Interested in finding out more about becoming a Lleol Foster Carer in Flintshire? This is a unique opportunity to do what you do best but in a role where you can give children what no setting ever can: family, belonging, and the stability of a loving home.
Dec 09, 2025
Full time
Could this be your most rewarding role yet? Become a Lleol (local) Foster Carer with Flintshire County Council Annual Fee: £50,000 + up to £13,453.96 in Weekly Allowances Plus, additional payments for holidays, birthdays & Christmas You ve built a career supporting others But have you ever thought about doing it from your own home and truly changing a life forever? We re looking for people with passion, patience, and experience to take the next step not just into another job, but into a whole new way of making a difference. This is fostering but not as you know it. This is Lleol Fostering. Lleol means local in Welsh and with fostering maintaining locality is hugely important. There are children and young people in and around the Flintshire area who need something more than just a traditional fostering placement. They need time, patience, expertise - and above all - someone who will believe in them and fight their corner. We are looking for extraordinary people to join us as Lleol Foster Carers including those who have worked as Housing Officers, helping individuals and families through difficult times, safeguarding vulnerable people, and coordinating support to help them thrive. If you ve supported others through crisis, transition, or instability, you could make an incredible difference in a child s life by offering them a stable, caring home. What makes Lleol Foster Carers different? This is a specialist fostering role - supporting young people who are leaving high-support settings like residential care and helping them to transition to family life as smoothly as possible. We take a therapeutic approach to professional parenting, giving you every opportunity to develop your skills through full training, exceptional support, and a team walking alongside you every step of the way. What You ll Receive as a Lleol Foster Carer: £50,000 Annual Fee recognising your dedicated time, skill & commitment Up to £258.79 Weekly Fostering Allowance (over £13,453 annually) Additional Allowances for Birthdays, Holidays & Christmas Access to a linked Lleol Support Foster Carer - for practical help and respite 50% discount on your Council Tax payments Therapeutic Training & Qualifications Membership to The Fostering Network Access to the Mockingbird Support Model Blue Light Card membership access to more than 15,000 discounts nationwide Reward & Recognition via the CareFriends App Regular Wellbeing events & Peer Support groups Could You Be a Lleol Foster Carer? We re looking for individuals or couples who: Have professional or personal experience in supporting children & young people Can provide a nurturing, therapeutic home environment Have at least one spare bedroom that can be dedicated to fostering Hold a full driving licence Are able to offer their full-time commitment to this role Can work as part of a professional team, attend meetings, and engage in training Are resilient, reflective, and ready to parent in a new and guided way Are open to registering as self-employed Ideally , you won t have other children under 16 living in your home (though exceptions may apply dependent on individual fostering experience). This Could Be the Career Change You Never Knew You Were Ready For. If you ve worked as a: • Housing Officer or Housing Support Worker • Tenancy Sustainment or Homelessness Prevention Officer • Floating Support Worker or Case Manager • Community Support Worker then your ability to support people through complex and emotional situations could make you an outstanding foster carer. Interested in finding out more about becoming a Lleol Foster Carer in Flintshire? This is a unique opportunity to do what you do best but in a role where you can give children what no setting ever can: family, belonging, and the stability of a loving home.
Housing Services Manager Negotiable Hybrid Ongoing temporary basis Shropshire Sellick Partnership are supporting the temporary recruitment of a Housing Manager. You will oversee tenancy services, allocations, income management, and customer engagement, ensuring compliance with legislation and delivering outstanding service to our tenants click apply for full job details
Dec 09, 2025
Contractor
Housing Services Manager Negotiable Hybrid Ongoing temporary basis Shropshire Sellick Partnership are supporting the temporary recruitment of a Housing Manager. You will oversee tenancy services, allocations, income management, and customer engagement, ensuring compliance with legislation and delivering outstanding service to our tenants click apply for full job details
# Commercial Properties Manager Job Introduction What you'll do As a Commercial Properties Manager , you will lead and motivate a team to deliver a professional and compliant commercial property management service. You'll play a key role in shaping the commercial spaces within our estates, ensuring they complement residential uses while maximising value and supporting vibrant communities. This is a strategic leadership role that combines operational excellence with commercial acumen.How you'll do it Lead and manage a team of Commercial Properties Officers and a Department Coordinator to deliver high-quality services. Oversee lettings and sales of commercial units, developing strategies to maximise asset value. Ensure compliance with all aspects of commercial property management, including policies, procedures, and legislation. Manage budgets, financial KPIs, and business plan objectives to secure maximum returns for the portfolio. Build and maintain strong relationships with internal teams, tenants, contractors, and external stakeholders. Oversee building works, repairs, maintenance programmes, and complex tenant fit-outs. Provide high-quality business reports, market analysis, and performance data to senior management. Deputise for the Head of Communities and Commercial Properties when required. Drive service improvement initiatives and embed a culture of collaboration and customer focus. The ideal candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential: Experience at management level in a commercially focused property environment. Strong knowledge of commercial property legislation, landlord and tenant law, and property management regulations. Proven experience and ability to lead teams, manage budgets, and deliver business improvement projects. Excellent communication skills, including report writing and presenting to senior stakeholders. Thorough understanding of commercial lettings, sales processes, and negotiation of complex transactions. Experience of setting and managing budgets. Desirable: MRICS qualification or working towards it.Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: Selection Process Step 1: If you are interested, please send your application now! Closing date is 14th December Step 2: Successful candidates will be asked to do an assessment Step 3: Successful candidates will be invited to interview Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Attached documents OpenStreetMap contributors Commercial Properties Manager Salary £57,271 to £63,635 per annum for 35 hours per week. Frequency Annual Job Reference nhg/TP/36088/1702 Contract Type Permanent Working Hours 35 Location Bruce Kenrick House , United Kingdom Posted on 03 December, 2025 Closing Date 14 December, 2025 Spread the word Jobs in the same category
Dec 09, 2025
Full time
# Commercial Properties Manager Job Introduction What you'll do As a Commercial Properties Manager , you will lead and motivate a team to deliver a professional and compliant commercial property management service. You'll play a key role in shaping the commercial spaces within our estates, ensuring they complement residential uses while maximising value and supporting vibrant communities. This is a strategic leadership role that combines operational excellence with commercial acumen.How you'll do it Lead and manage a team of Commercial Properties Officers and a Department Coordinator to deliver high-quality services. Oversee lettings and sales of commercial units, developing strategies to maximise asset value. Ensure compliance with all aspects of commercial property management, including policies, procedures, and legislation. Manage budgets, financial KPIs, and business plan objectives to secure maximum returns for the portfolio. Build and maintain strong relationships with internal teams, tenants, contractors, and external stakeholders. Oversee building works, repairs, maintenance programmes, and complex tenant fit-outs. Provide high-quality business reports, market analysis, and performance data to senior management. Deputise for the Head of Communities and Commercial Properties when required. Drive service improvement initiatives and embed a culture of collaboration and customer focus. The ideal candidate We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification. Essential: Experience at management level in a commercially focused property environment. Strong knowledge of commercial property legislation, landlord and tenant law, and property management regulations. Proven experience and ability to lead teams, manage budgets, and deliver business improvement projects. Excellent communication skills, including report writing and presenting to senior stakeholders. Thorough understanding of commercial lettings, sales processes, and negotiation of complex transactions. Experience of setting and managing budgets. Desirable: MRICS qualification or working towards it.Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential. Benefits include: Excellent annual leave allowance and flexible working opportunities (qualifying period may apply) Generous pension scheme Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply) Employee assistance - free confidential advice and counselling services provided by independent specialist organisations. Health cash plan Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more. Interest free loans - season ticket loan, tenancy deposit loan, and training loan Cycle to work scheme. Life Assurance x 4 annual salary Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff. For more information on what we do and what makes us different please visit: We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: Selection Process Step 1: If you are interested, please send your application now! Closing date is 14th December Step 2: Successful candidates will be asked to do an assessment Step 3: Successful candidates will be invited to interview Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via a redeployee apply for this role, their application will be considered before any others. NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity. Attached documents OpenStreetMap contributors Commercial Properties Manager Salary £57,271 to £63,635 per annum for 35 hours per week. Frequency Annual Job Reference nhg/TP/36088/1702 Contract Type Permanent Working Hours 35 Location Bruce Kenrick House , United Kingdom Posted on 03 December, 2025 Closing Date 14 December, 2025 Spread the word Jobs in the same category
Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are Be open, be compassionate and be bold and our team members apply these daily to achieve our mission of helping people change the direction of their lives and grow as individuals. We are looking for someone to support the Services Manager to lead he delivery and development of a Housing and Severe Multiple Disadvantaged team within an integrated drug and alcohol service. As the Strategic Lead at Change Grow Live you will support the Service Manager to lead and develop the service to provide safe, easily accessible, non-judgemental, and confidential services, which support service users to achieve their personal goals. This is a new role to the service and will lead on the coproduction of a substance misuse and housing team, supporting people to maintain their tenancy whilst supporting the coordination of any unmet needs adopting the MEAM approach. This is an excellent opportunity for someone who has experience in a similar field looking to take the next step in their career. Where: Nottinghamshire Full Time Salary: £45,585.72 - £47,792.23 Dependent on experience (pro rata for part time hours) Hours: Full time, 37.5 hours per week Responsibilities About the role: To manage and coordinate the activities of the service, including management of the staff team, sessional workers and volunteers, so that the service runs efficiently and effectively, making the best possible use of financial and human To provide line management, supervision and leadership to achieve performance outcomes and quality in line with service level and contractual To maintain excellent communication and partnerships with local commissioning bodies, sub-contractor partners, statutory and third sector agencies and other key contacts. To oversee the monitoring and evaluations of the service offered to clients and actively engage, involve and consult with service users regarding on-going service Under the line management of the Services Manager make the best possible use of financial and human resources to ensure delivery within the agreed service About you: Considerable experience of working at a management level within substance misuse services including alcohol and criminal justice with a clear understanding of the need for and ability to deliver quality services A demonstrable understanding of performance management frameworks, effective governance and quality management. Knowledge and understanding of the possible recovery pathways available across whole treatment and recovery systems including community, residential and Children and Young Person provision. Experience of managing project development and leading a service operation Experience of working within contracts, service agreements and service delivery systems Excellent leadership and Change Management skills What we will give to you: 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us. Paid Wellness hour each week along with a Wellness hub and Employee Assist Programme Contributory pension scheme A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. A friendly and supportive team Training, career development & progression opportunities Refer-a-Friend scheme If this sounds like you and you d like to begin your journey with Change Grow Live, then we d love to talk to you. Please note: This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level and vetting by the HMPPS / National Probation Service at recruitment stage as well as ability to maintain clearance on an ongoing basis Direct applications only we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 41 to 43 (£45,585.72 - £47,792.23) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 9/1/2026 Closing Date 21/12/2025 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Dec 09, 2025
Full time
Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are Be open, be compassionate and be bold and our team members apply these daily to achieve our mission of helping people change the direction of their lives and grow as individuals. We are looking for someone to support the Services Manager to lead he delivery and development of a Housing and Severe Multiple Disadvantaged team within an integrated drug and alcohol service. As the Strategic Lead at Change Grow Live you will support the Service Manager to lead and develop the service to provide safe, easily accessible, non-judgemental, and confidential services, which support service users to achieve their personal goals. This is a new role to the service and will lead on the coproduction of a substance misuse and housing team, supporting people to maintain their tenancy whilst supporting the coordination of any unmet needs adopting the MEAM approach. This is an excellent opportunity for someone who has experience in a similar field looking to take the next step in their career. Where: Nottinghamshire Full Time Salary: £45,585.72 - £47,792.23 Dependent on experience (pro rata for part time hours) Hours: Full time, 37.5 hours per week Responsibilities About the role: To manage and coordinate the activities of the service, including management of the staff team, sessional workers and volunteers, so that the service runs efficiently and effectively, making the best possible use of financial and human To provide line management, supervision and leadership to achieve performance outcomes and quality in line with service level and contractual To maintain excellent communication and partnerships with local commissioning bodies, sub-contractor partners, statutory and third sector agencies and other key contacts. To oversee the monitoring and evaluations of the service offered to clients and actively engage, involve and consult with service users regarding on-going service Under the line management of the Services Manager make the best possible use of financial and human resources to ensure delivery within the agreed service About you: Considerable experience of working at a management level within substance misuse services including alcohol and criminal justice with a clear understanding of the need for and ability to deliver quality services A demonstrable understanding of performance management frameworks, effective governance and quality management. Knowledge and understanding of the possible recovery pathways available across whole treatment and recovery systems including community, residential and Children and Young Person provision. Experience of managing project development and leading a service operation Experience of working within contracts, service agreements and service delivery systems Excellent leadership and Change Management skills What we will give to you: 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us. Paid Wellness hour each week along with a Wellness hub and Employee Assist Programme Contributory pension scheme A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. A friendly and supportive team Training, career development & progression opportunities Refer-a-Friend scheme If this sounds like you and you d like to begin your journey with Change Grow Live, then we d love to talk to you. Please note: This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level and vetting by the HMPPS / National Probation Service at recruitment stage as well as ability to maintain clearance on an ongoing basis Direct applications only we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 41 to 43 (£45,585.72 - £47,792.23) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 9/1/2026 Closing Date 21/12/2025 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Metropolitan Thames Valley
Nottingham, Nottinghamshire
Regional Property Manager £55,580 - £58,505 We are recruiting for a Regional Property Manager to oversee a team of Property Surveyors, and a Partnering Support Officer carrying out the management of Disrepair, Complex Repairs, Insurance Claims, Complaints, Alterations Requests, and other response repairs activity across the MTVH stock in the Midlands and East Anglia. What you'll need to succeed You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor workstreams, ensure accurate and robust record keeping and provide reports on performance for all KPIs. Strong leadership skills and background in managing a multifaceted repairs team Experience of Contract/Project Management (essential) Experience of working in Social Housing, Building Surveying, or a regulated field History of dealing with customers from different backgrounds, and delivering a positive and transparent service Experience of analysing customer feedback to achieve service improvements Attention to detail and accuracy in reporting Experience of working with external stakeholders Experience of dealing with customers and responding to customer enquiries on the phone and in writing Budget management adhering to budget set and managing expectations Strong Leadership skills and the ability to manage a varied and demanding workforce A self-starter who isnt afraid of challenge Must have car and business insurance. Desirable Housing Experience or working in a related field To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years. Please note :- we do not currently offer visa sponsorship. Whats in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional Beliefs day once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively Serving people better every day to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and others wellbeing. We provide a platform of Network groups for employees to share views, tell us what were doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment. For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: JBRP1_UKTJ
Dec 09, 2025
Full time
Regional Property Manager £55,580 - £58,505 We are recruiting for a Regional Property Manager to oversee a team of Property Surveyors, and a Partnering Support Officer carrying out the management of Disrepair, Complex Repairs, Insurance Claims, Complaints, Alterations Requests, and other response repairs activity across the MTVH stock in the Midlands and East Anglia. What you'll need to succeed You will manage contractors in line with contracts, seeking continuous improvement and ensure clear communication with all parties. Carefully monitor workstreams, ensure accurate and robust record keeping and provide reports on performance for all KPIs. Strong leadership skills and background in managing a multifaceted repairs team Experience of Contract/Project Management (essential) Experience of working in Social Housing, Building Surveying, or a regulated field History of dealing with customers from different backgrounds, and delivering a positive and transparent service Experience of analysing customer feedback to achieve service improvements Attention to detail and accuracy in reporting Experience of working with external stakeholders Experience of dealing with customers and responding to customer enquiries on the phone and in writing Budget management adhering to budget set and managing expectations Strong Leadership skills and the ability to manage a varied and demanding workforce A self-starter who isnt afraid of challenge Must have car and business insurance. Desirable Housing Experience or working in a related field To meet our commitment to providing safe, high quality services to our customers we will complete a basic background check with the Disclosure and Barring service, once an offer of employment is made. Checks will be carried out every three years. Please note :- we do not currently offer visa sponsorship. Whats in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional Beliefs day once a year to have an extra a day off Supported family friendly approach with extended parental leave Enhanced pension with matched contributions of up to 9% Option to buy or sell up to 5 days annual leave per year Life assurance cover 3 x your salary Cycle2work scheme Hybrid Working - Dependent on job role and department Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit interest free loan to help with rental deposits and season Ticket loan Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation About us We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH. Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively Serving people better every day to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and others wellbeing. We provide a platform of Network groups for employees to share views, tell us what were doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:- Gender Ethnicity LGBTQ+ Disability Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment. For a full breakdown of company benefits, please see the attached Benefits Digital Booklet: JBRP1_UKTJ
Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives and grow as individuals. We are looking for someone to support the Services Manager to lead he delivery and development of a Housing and Severe Multiple Disadvantaged team within an integrated drug and alcohol service. As the Strategic Lead at Change Grow Live you will support the Service Manager to lead and develop the service to provide safe, easily accessible, non-judgemental, and confidential services, which support service users to achieve their personal goals. This is a new role to the service and will lead on the coproduction of a substance misuse and housing team, supporting people to maintain their tenancy whilst supporting the coordination of any unmet needs adopting the MEAM approach. This is an excellent opportunity for someone who has experience in a similar field looking to take the next step in their career. Where: Nottinghamshire Full Time Salary: £45,585.72 - £47,792.23 Dependent on experience (pro rata for part time hours) Hours: Full time, 37.5 hours per week Responsibilities About the role: To manage and coordinate the activities of the service, including management of the staff team, sessional workers and volunteers, so that the service runs efficiently and effectively, making the best possible use of financial and human To provide line management, supervision and leadership to achieve performance outcomes and quality in line with service level and contractual To maintain excellent communication and partnerships with local commissioning bodies, sub-contractor partners, statutory and third sector agencies and other key contacts. To oversee the monitoring and evaluations of the service offered to clients and actively engage, involve and consult with service users regarding on-going service Under the line management of the Services Manager make the best possible use of financial and human resources to ensure delivery within the agreed service About you: Considerable experience of working at a management level within substance misuse services including alcohol and criminal justice with a clear understanding of the need for and ability to deliver quality services A demonstrable understanding of performance management frameworks, effective governance and quality management. Knowledge and understanding of the possible recovery pathways available across whole treatment and recovery systems including community, residential and Children and Young Person provision. Experience of managing project development and leading a service operation Experience of working within contracts, service agreements and service delivery systems Excellent leadership and Change Management skills What we will give to you: 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us. Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme Contributory pension scheme A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. A friendly and supportive team Training, career development & progression opportunities Refer-a-Friend scheme If this sounds like you and you'd like to begin your journey with Change Grow Live, then we'd love to talk to you. Please note: This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level and vetting by the HMPPS / National Probation Service at recruitment stage as well as ability to maintain clearance on an ongoing basis. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 41 to 43 (£45,585.72 - £47,792.23) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 9/1/2026 Closing Date 21/12/2025 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Dec 09, 2025
Full time
Overview Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options. Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives and grow as individuals. We are looking for someone to support the Services Manager to lead he delivery and development of a Housing and Severe Multiple Disadvantaged team within an integrated drug and alcohol service. As the Strategic Lead at Change Grow Live you will support the Service Manager to lead and develop the service to provide safe, easily accessible, non-judgemental, and confidential services, which support service users to achieve their personal goals. This is a new role to the service and will lead on the coproduction of a substance misuse and housing team, supporting people to maintain their tenancy whilst supporting the coordination of any unmet needs adopting the MEAM approach. This is an excellent opportunity for someone who has experience in a similar field looking to take the next step in their career. Where: Nottinghamshire Full Time Salary: £45,585.72 - £47,792.23 Dependent on experience (pro rata for part time hours) Hours: Full time, 37.5 hours per week Responsibilities About the role: To manage and coordinate the activities of the service, including management of the staff team, sessional workers and volunteers, so that the service runs efficiently and effectively, making the best possible use of financial and human To provide line management, supervision and leadership to achieve performance outcomes and quality in line with service level and contractual To maintain excellent communication and partnerships with local commissioning bodies, sub-contractor partners, statutory and third sector agencies and other key contacts. To oversee the monitoring and evaluations of the service offered to clients and actively engage, involve and consult with service users regarding on-going service Under the line management of the Services Manager make the best possible use of financial and human resources to ensure delivery within the agreed service About you: Considerable experience of working at a management level within substance misuse services including alcohol and criminal justice with a clear understanding of the need for and ability to deliver quality services A demonstrable understanding of performance management frameworks, effective governance and quality management. Knowledge and understanding of the possible recovery pathways available across whole treatment and recovery systems including community, residential and Children and Young Person provision. Experience of managing project development and leading a service operation Experience of working within contracts, service agreements and service delivery systems Excellent leadership and Change Management skills What we will give to you: 25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us. Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme Contributory pension scheme A great selection of benefits incl. discounts for shopping, cinema, holidays, etc. A friendly and supportive team Training, career development & progression opportunities Refer-a-Friend scheme If this sounds like you and you'd like to begin your journey with Change Grow Live, then we'd love to talk to you. Please note: This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level and vetting by the HMPPS / National Probation Service at recruitment stage as well as ability to maintain clearance on an ongoing basis. Direct applications only - we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 41 to 43 (£45,585.72 - £47,792.23) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 9/1/2026 Closing Date 21/12/2025 This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
