Quality Inspector Apprenticeship (Level 3 - Advanced) About the apprenticeship: As a Quality Inspector Apprentice your role will include inspection of various mechanical and electrical components that are used within a production or trials environment, working to process written procedures and using your knowledge and experience to interpret requirements directly from drawings. These tasks may include the use of first principle measurements, using a variety of hand instruments, through to computer guided purpose-made precision measurement equipment. You will initially be based within the Skills Academy for the first 18 to 24 months, where you will develop your basic knowledge and core skills, such as hand fitting, machining and measuring, before progressing on to the onsite aspect of your training. At this point you will start to apply and further develop these core skills in a live working environment. In addition to the vocational aspects of your training, we will further your knowledge of Quality through academic studies as you work towards the completion of a Level 3 Engineering and manufacturing support technician apprenticeship which includes a Level 3 Diploma in Engineering and Manufacturing Support Technologies. This role may appeal to you if you enjoy: A genuine interest in the practical side of engineering or hands-on activities. For example, we love to hear if you enjoy taking things apart and putting them back together, making things, fixing things or about a practical project you've done at school or home, or a club you've been involved with. Understanding how mechanical and electrical assemblies work Understanding how and why the physical properties of a product matter Studying how components can be assessed, measured and reported Applying engineering principles into real life scenarios A practical application to find out about the things around you Having a hands-on approach to problem solving Entry Requirements: 5 GCSEs at grade 4/C or above including Maths, English and a Science Applicants must be aged 16 or over, as of 31st August 2026 due to security clearance requirements You must be a British National to apply for a role with us If you currently hold a Level 3 Diploma in Engineering or similar, you should consider applying for a degree level apprenticeship. The Benefits: A starting salary of £16,750 yearly, increasing to £23,500 in Year 2 and annually throughout your apprenticeship subject to meeting key milestones and performance expectations. Market leading contributory pension scheme Generous holiday entitlement of 270 hours a year (inclusive of Bank Holidays) plus every other Friday off Access to employee discounts portal - everyday savings on retail, hospitality and leisure Employee Assistance Programme and Occupational Health Services Alongside these benefits you will get the opportunity to learn from some of the top leaders in their field whilst helping us to continue to deliver national nuclear security, threat reduction and counter-terrorism solutions. Location:Aldermaston/Reading area Start Date: Tuesday 1st September 2026 Annual leave will not be granted from 1st September until 2nd October 2026 due to mandatory inductions you are required to complete as part of your apprenticeship. Any leave approved after this point will depend on the training provider requirements for your apprenticeship and must be agreed in advance. Duration:42 months plus 3 months End Point Assessment Recruitment Process: This vacancy will close on 11th January 2026, but we review applications as they come inso we strongly encourage you to apply early. We want you to shine in your application process which is designed to be fair and transparent. So, we've kept it simple with a three-step process. 1.Online application: Apply for one apprenticeship; take your time to explore the options and choose the one that best matches your interests and goals. 2.Online test: If successful, you will be invited to complete our online assessment stage. These include online testing against numerical, verbal, logical and cognitive reasoning tests. Don't be intimidated: practice assessments will be available so you will be fully equipped with the knowledge of what to expect. 3.In person assessment: Those successful at testing will be invited to an in-person assessment centre. The Assessment Centres are scheduled for 5th and 6th February 2026. Please note that these dates may be subject to change, but rest assured, well keep all applicants informed throughout the process. These roles are governed by Health and Safety at Work Regulations and require all candidates to have an Occupational Health pre-employment medical held at AWE which follows the initial selection process. All candidates must be willing and able to obtain and maintain the necessary security clearance for the role and be willing and able to work in designated areas. Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide us will be used to encourage and support you through the application process and will be held only for this purpose in accordance with GDPR. JBRP1_UKTJ
Dec 12, 2025
Full time
Quality Inspector Apprenticeship (Level 3 - Advanced) About the apprenticeship: As a Quality Inspector Apprentice your role will include inspection of various mechanical and electrical components that are used within a production or trials environment, working to process written procedures and using your knowledge and experience to interpret requirements directly from drawings. These tasks may include the use of first principle measurements, using a variety of hand instruments, through to computer guided purpose-made precision measurement equipment. You will initially be based within the Skills Academy for the first 18 to 24 months, where you will develop your basic knowledge and core skills, such as hand fitting, machining and measuring, before progressing on to the onsite aspect of your training. At this point you will start to apply and further develop these core skills in a live working environment. In addition to the vocational aspects of your training, we will further your knowledge of Quality through academic studies as you work towards the completion of a Level 3 Engineering and manufacturing support technician apprenticeship which includes a Level 3 Diploma in Engineering and Manufacturing Support Technologies. This role may appeal to you if you enjoy: A genuine interest in the practical side of engineering or hands-on activities. For example, we love to hear if you enjoy taking things apart and putting them back together, making things, fixing things or about a practical project you've done at school or home, or a club you've been involved with. Understanding how mechanical and electrical assemblies work Understanding how and why the physical properties of a product matter Studying how components can be assessed, measured and reported Applying engineering principles into real life scenarios A practical application to find out about the things around you Having a hands-on approach to problem solving Entry Requirements: 5 GCSEs at grade 4/C or above including Maths, English and a Science Applicants must be aged 16 or over, as of 31st August 2026 due to security clearance requirements You must be a British National to apply for a role with us If you currently hold a Level 3 Diploma in Engineering or similar, you should consider applying for a degree level apprenticeship. The Benefits: A starting salary of £16,750 yearly, increasing to £23,500 in Year 2 and annually throughout your apprenticeship subject to meeting key milestones and performance expectations. Market leading contributory pension scheme Generous holiday entitlement of 270 hours a year (inclusive of Bank Holidays) plus every other Friday off Access to employee discounts portal - everyday savings on retail, hospitality and leisure Employee Assistance Programme and Occupational Health Services Alongside these benefits you will get the opportunity to learn from some of the top leaders in their field whilst helping us to continue to deliver national nuclear security, threat reduction and counter-terrorism solutions. Location:Aldermaston/Reading area Start Date: Tuesday 1st September 2026 Annual leave will not be granted from 1st September until 2nd October 2026 due to mandatory inductions you are required to complete as part of your apprenticeship. Any leave approved after this point will depend on the training provider requirements for your apprenticeship and must be agreed in advance. Duration:42 months plus 3 months End Point Assessment Recruitment Process: This vacancy will close on 11th January 2026, but we review applications as they come inso we strongly encourage you to apply early. We want you to shine in your application process which is designed to be fair and transparent. So, we've kept it simple with a three-step process. 1.Online application: Apply for one apprenticeship; take your time to explore the options and choose the one that best matches your interests and goals. 2.Online test: If successful, you will be invited to complete our online assessment stage. These include online testing against numerical, verbal, logical and cognitive reasoning tests. Don't be intimidated: practice assessments will be available so you will be fully equipped with the knowledge of what to expect. 3.In person assessment: Those successful at testing will be invited to an in-person assessment centre. The Assessment Centres are scheduled for 5th and 6th February 2026. Please note that these dates may be subject to change, but rest assured, well keep all applicants informed throughout the process. These roles are governed by Health and Safety at Work Regulations and require all candidates to have an Occupational Health pre-employment medical held at AWE which follows the initial selection process. All candidates must be willing and able to obtain and maintain the necessary security clearance for the role and be willing and able to work in designated areas. Our ambition is to create workplaces where we recognise and celebrate differences, encourage diverse contributions and our employees feel able to be themselves at work. We strive to create a genuine culture of openness and inclusion and encourage diverse applicants. Any inclusion information you provide us will be used to encourage and support you through the application process and will be held only for this purpose in accordance with GDPR. JBRP1_UKTJ
3rd Line Directory Services Engineer Must have an Active DV Clearance Join a high-performing technical team as a 3rd Line Directory Services Engineer , supporting secure and complex IT environments across Defence projects. You'll play a critical role in maintaining and improving core directory services, ensuring stability, security, and performance for mission-critical systems. About the Role - 3rd Line Directory Services Engineer As a 3rd Line Directory Services Engineer , you'll be responsible for managing and maintaining Active Directory Domain Services and associated infrastructure. You'll deliver planned changes through structured change management processes and respond to incidents and escalations from 2nd Line support. The role involves supporting Windows Server environments (2019 and later) , managing DNS , creating and applying Group Policies , and utilising tools like SCOM and SCCM . You'll also work with engineering and architecture teams to assess new releases, maintain documentation, and ensure smooth operational performance. This is a site-based role in Basingstoke (5 days a week) , with occasional travel to other customer sites. What We're Looking For - 3rd Line Directory Services Engineer Strong problem-solving and analytical mindset with the ability to think creatively. Deep understanding of Active Directory , Windows Server , DNS , and Group Policy Management . Knowledge of PowerShell scripting , multi-tenant environments , and ITSM processes . Familiarity with ITIL and Agile methodologies . Experience with VMware vCenter (user-level) and collaboration across engineering and architecture teams. Highly motivated, adaptable, and able to work independently in a high-pressure environment. Make a real impact as a 3rd Line Directory Services Engineer and support secure, high-value technology services that matter. To apply, please send your CV by pressing the apply button.
Dec 12, 2025
Contractor
3rd Line Directory Services Engineer Must have an Active DV Clearance Join a high-performing technical team as a 3rd Line Directory Services Engineer , supporting secure and complex IT environments across Defence projects. You'll play a critical role in maintaining and improving core directory services, ensuring stability, security, and performance for mission-critical systems. About the Role - 3rd Line Directory Services Engineer As a 3rd Line Directory Services Engineer , you'll be responsible for managing and maintaining Active Directory Domain Services and associated infrastructure. You'll deliver planned changes through structured change management processes and respond to incidents and escalations from 2nd Line support. The role involves supporting Windows Server environments (2019 and later) , managing DNS , creating and applying Group Policies , and utilising tools like SCOM and SCCM . You'll also work with engineering and architecture teams to assess new releases, maintain documentation, and ensure smooth operational performance. This is a site-based role in Basingstoke (5 days a week) , with occasional travel to other customer sites. What We're Looking For - 3rd Line Directory Services Engineer Strong problem-solving and analytical mindset with the ability to think creatively. Deep understanding of Active Directory , Windows Server , DNS , and Group Policy Management . Knowledge of PowerShell scripting , multi-tenant environments , and ITSM processes . Familiarity with ITIL and Agile methodologies . Experience with VMware vCenter (user-level) and collaboration across engineering and architecture teams. Highly motivated, adaptable, and able to work independently in a high-pressure environment. Make a real impact as a 3rd Line Directory Services Engineer and support secure, high-value technology services that matter. To apply, please send your CV by pressing the apply button.
The MarTech Strategy Manager role is the strategic backbone of our marketing data ecosystem - a unique hybrid of Strategist, Analyst, Architect, and Builder. You will be the driving force behind the marketing technology stack, bridging vision with technology to enable data-driven decision-making, streamline operations, and deliver superior customer experiences. This role is ideal for a proactive leader who not only masters the technical foundations of modern MarTech but also thrives on navigating complex infrastructures and the cookieless landscape with creativity and confidence. Your expertise and a close collaboration with IT and other key functions will be crucial in ensuring the strategic application, robust architecture, and meticulous governance of MarTech and Consumer Data to significantly drive marketing efficiency and measurable business outcomes. Martech Leadership Act as a strategic liaison between Marketing, IT, Data Engineering, UX, and Commercial teams to align business objectives with technology evolution. Design, own, architect, optimize, and evolve the marketing technology stack with a focus on scalability, segmentation, acquisition, personalization, attribution, and customer lifetime value use cases. Oversee system integrations, API design, platform configurations, lifecycle maintenance, integrated dashboards, AI experimentation in strict adherence with governance standards. Lead technology evaluation and vendor selection aligning with key stakeholders and identifying opportunities for innovation and capability expansion. Develop robust data and analytics frameworks, informative dashboards, and comprehensive KPI measurement plans to track the performance of the MarTech stack and marketing programs. Define and oversee the data and personalization strategy within the CDP, enabling data enrichment via 2nd party data, Business Intelligence, MMM and MTA, CLV modeling, consumer profiling, advanced and predictive analytics, and automated media activation. Troubleshoot technical and process issues, translating complex requirements into clear actions and communicating trade-offs across teams. Strategy, Thought Leadership & Innovation Research market trends, emerging technologies, and AI advancements to recommend high-impact opportunities and future-proof the MarTech ecosystem. Develop playbooks, documentation, and internal training to elevate MarTech literacy across teams and global markets. Help define business processes and guide teams in leveraging platforms to drive operational efficiency and marketing effectiveness. Job Profile Master Degree in computer science, business informatics, information systems, digital marketing, data analytics or closely related fields; +7 years of experience across Data Strategy, Data Engineering and Data Architecture and also Marketing data specifically across DSP, CRM, DMP, and CDP. Proven expertise with Databricks, GCP, dbt, Snowflake, Salesforce, Azure, or similar Strong analytical skills, segmentation, data visualization (Looker). Strong understanding of marketing ecosystems - media, adtech, social, website, search, identity solutions, tag management, Apps. Expertise with APIs, machine learning, LLMs and Agentic AI Excellent client facing skills, with the ability to translate complex technical details into business value Strategic, self-motivated and comfortable operating in an emerging practice area Knowledge of privacy and compliance frameworks in a cookieless MarTech setup Preferable work experience within an agency, martech/adtech company or consultancy Strong oral and written communication skills (English a must, Italian a plus); We are an Equal Opportunity Employer, we reject and condemn any form of discrimination including discrimination based on age, gender, sexual orientation, health, race, nationality, cultural background, political opinions and religious beliefs, and membership of associations and trade unions.
Dec 12, 2025
Full time
The MarTech Strategy Manager role is the strategic backbone of our marketing data ecosystem - a unique hybrid of Strategist, Analyst, Architect, and Builder. You will be the driving force behind the marketing technology stack, bridging vision with technology to enable data-driven decision-making, streamline operations, and deliver superior customer experiences. This role is ideal for a proactive leader who not only masters the technical foundations of modern MarTech but also thrives on navigating complex infrastructures and the cookieless landscape with creativity and confidence. Your expertise and a close collaboration with IT and other key functions will be crucial in ensuring the strategic application, robust architecture, and meticulous governance of MarTech and Consumer Data to significantly drive marketing efficiency and measurable business outcomes. Martech Leadership Act as a strategic liaison between Marketing, IT, Data Engineering, UX, and Commercial teams to align business objectives with technology evolution. Design, own, architect, optimize, and evolve the marketing technology stack with a focus on scalability, segmentation, acquisition, personalization, attribution, and customer lifetime value use cases. Oversee system integrations, API design, platform configurations, lifecycle maintenance, integrated dashboards, AI experimentation in strict adherence with governance standards. Lead technology evaluation and vendor selection aligning with key stakeholders and identifying opportunities for innovation and capability expansion. Develop robust data and analytics frameworks, informative dashboards, and comprehensive KPI measurement plans to track the performance of the MarTech stack and marketing programs. Define and oversee the data and personalization strategy within the CDP, enabling data enrichment via 2nd party data, Business Intelligence, MMM and MTA, CLV modeling, consumer profiling, advanced and predictive analytics, and automated media activation. Troubleshoot technical and process issues, translating complex requirements into clear actions and communicating trade-offs across teams. Strategy, Thought Leadership & Innovation Research market trends, emerging technologies, and AI advancements to recommend high-impact opportunities and future-proof the MarTech ecosystem. Develop playbooks, documentation, and internal training to elevate MarTech literacy across teams and global markets. Help define business processes and guide teams in leveraging platforms to drive operational efficiency and marketing effectiveness. Job Profile Master Degree in computer science, business informatics, information systems, digital marketing, data analytics or closely related fields; +7 years of experience across Data Strategy, Data Engineering and Data Architecture and also Marketing data specifically across DSP, CRM, DMP, and CDP. Proven expertise with Databricks, GCP, dbt, Snowflake, Salesforce, Azure, or similar Strong analytical skills, segmentation, data visualization (Looker). Strong understanding of marketing ecosystems - media, adtech, social, website, search, identity solutions, tag management, Apps. Expertise with APIs, machine learning, LLMs and Agentic AI Excellent client facing skills, with the ability to translate complex technical details into business value Strategic, self-motivated and comfortable operating in an emerging practice area Knowledge of privacy and compliance frameworks in a cookieless MarTech setup Preferable work experience within an agency, martech/adtech company or consultancy Strong oral and written communication skills (English a must, Italian a plus); We are an Equal Opportunity Employer, we reject and condemn any form of discrimination including discrimination based on age, gender, sexual orientation, health, race, nationality, cultural background, political opinions and religious beliefs, and membership of associations and trade unions.
Job title: Windows 11 Deployment Engineer Start date: ASAP Duration: 2-3 months initially Location: North London Salary: £170 per day - Outside IR35 / Ltd Company Standard hours: Monday to Friday 9am-5pm ROLE As Windows 11 Desktop & Deployment Engineer, you will be responsible for building and deploying devices, and providing post-migration support to users in North London. Working both in a team and individually, you'll deliver a high-quality, proactive and customer-focused desktop deployment service. RESPONSIBILITIES Deliver a user-friendly and professional deployment experience, ensuring a smooth transition to Windows 11 Conduct both individual and classroom-style deployments Troubleshoot and resolve any technical issues to ensure minimal downtime Work closely with internal teams to ensure deployments are completed efficiently and effectively Providing clear guidance and updates to end-users throughout the migration process Able to contact 3rd party suppliers to resolve post-migration issues REQUIREMENTS Experience of Windows migrations / deployments Strong customer service skills with a user-first mindset Good knowledge of Office 365 and Microsoft technologies A positive, problem-solving approach with excellent communication skills Previous experience as a Windows Deployment Engineer or 2nd Line Desktop Support Engineer
Dec 12, 2025
Full time
Job title: Windows 11 Deployment Engineer Start date: ASAP Duration: 2-3 months initially Location: North London Salary: £170 per day - Outside IR35 / Ltd Company Standard hours: Monday to Friday 9am-5pm ROLE As Windows 11 Desktop & Deployment Engineer, you will be responsible for building and deploying devices, and providing post-migration support to users in North London. Working both in a team and individually, you'll deliver a high-quality, proactive and customer-focused desktop deployment service. RESPONSIBILITIES Deliver a user-friendly and professional deployment experience, ensuring a smooth transition to Windows 11 Conduct both individual and classroom-style deployments Troubleshoot and resolve any technical issues to ensure minimal downtime Work closely with internal teams to ensure deployments are completed efficiently and effectively Providing clear guidance and updates to end-users throughout the migration process Able to contact 3rd party suppliers to resolve post-migration issues REQUIREMENTS Experience of Windows migrations / deployments Strong customer service skills with a user-first mindset Good knowledge of Office 365 and Microsoft technologies A positive, problem-solving approach with excellent communication skills Previous experience as a Windows Deployment Engineer or 2nd Line Desktop Support Engineer
WSR are looking for a 2nd Line IT Support Engineer to join the team of our MSP client based in Leeds. Salary: £32K - £35K Role Type: Permanent Do you thrive in fast-paced environments where no two days are the same? We're looking for an experienced 2nd Line IT Support Engineer to deliver exceptional Tier 1 and Tier 2 support directly to our clients. Our client is a growing Managed Service Provider, seeking a skilled IT Support Engineer with proven 2nd Line support experience to join their dynamic technical team. This is an excellent opportunity for an engineer passionate about delivering high-quality support across diverse client environments. Key Responsibilities Deliver professional Tier 1 and Tier 2 technical support, resolving end-user queries via remote tools or on-site visits Take full ownership of incidents and service requests, ensuring resolution within defined SLAs Manage an active ticket queue, documenting troubleshooting steps, updates, and current statuses Maintain accurate client documentation through established change processes Create and update internal knowledge base articles to support both engineering teams and clients Assess client IT systems and recommend performance or security improvements Proactively manage and maintain client systems including Microsoft Exchange, Active Directory, cloud storage, disaster recovery, and VoIP platforms Advise clients on hardware solutions including laptops, Wi-Fi access points, storage devices and more Liaise with third-party vendors to escalate and resolve hardware/software issues Install, configure and repair hardware, software, and peripheral equipment in line with specifications Maintain and upgrade networking hardware, including installing new units and implementing required modifications Research emerging technologies and contribute to client infrastructure upgrades Provide technical guidance to clients to enhance system performance and IT strategy Assist with project-related work including design, implementation, and testing Skills & Experience Required Strong knowledge of Windows 10/11 and macOS Hands-on experience with LAN/WAN/Wi-Fi networking, including troubleshooting and configuration Solid understanding of Windows Server 2012/2016/2019, Active Directory, DNS, DHCP, DFS, Hyper-V, ADFS, and FAP Knowledge of PC setup, TCP/IP networking and system configuration Experience with cloud platforms such as Office 365, Google Workspace, AWS or Azure Ability to troubleshoot client-side apps (e.g. Microsoft Office) Advanced problem-solving skills with a proactive mindset Exceptional written and verbal communication, with confidence speaking to users at all levels Please click APPLY NOW , or call the WSR Team at (phone number removed) for more info. We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available.
Dec 12, 2025
Full time
WSR are looking for a 2nd Line IT Support Engineer to join the team of our MSP client based in Leeds. Salary: £32K - £35K Role Type: Permanent Do you thrive in fast-paced environments where no two days are the same? We're looking for an experienced 2nd Line IT Support Engineer to deliver exceptional Tier 1 and Tier 2 support directly to our clients. Our client is a growing Managed Service Provider, seeking a skilled IT Support Engineer with proven 2nd Line support experience to join their dynamic technical team. This is an excellent opportunity for an engineer passionate about delivering high-quality support across diverse client environments. Key Responsibilities Deliver professional Tier 1 and Tier 2 technical support, resolving end-user queries via remote tools or on-site visits Take full ownership of incidents and service requests, ensuring resolution within defined SLAs Manage an active ticket queue, documenting troubleshooting steps, updates, and current statuses Maintain accurate client documentation through established change processes Create and update internal knowledge base articles to support both engineering teams and clients Assess client IT systems and recommend performance or security improvements Proactively manage and maintain client systems including Microsoft Exchange, Active Directory, cloud storage, disaster recovery, and VoIP platforms Advise clients on hardware solutions including laptops, Wi-Fi access points, storage devices and more Liaise with third-party vendors to escalate and resolve hardware/software issues Install, configure and repair hardware, software, and peripheral equipment in line with specifications Maintain and upgrade networking hardware, including installing new units and implementing required modifications Research emerging technologies and contribute to client infrastructure upgrades Provide technical guidance to clients to enhance system performance and IT strategy Assist with project-related work including design, implementation, and testing Skills & Experience Required Strong knowledge of Windows 10/11 and macOS Hands-on experience with LAN/WAN/Wi-Fi networking, including troubleshooting and configuration Solid understanding of Windows Server 2012/2016/2019, Active Directory, DNS, DHCP, DFS, Hyper-V, ADFS, and FAP Knowledge of PC setup, TCP/IP networking and system configuration Experience with cloud platforms such as Office 365, Google Workspace, AWS or Azure Ability to troubleshoot client-side apps (e.g. Microsoft Office) Advanced problem-solving skills with a proactive mindset Exceptional written and verbal communication, with confidence speaking to users at all levels Please click APPLY NOW , or call the WSR Team at (phone number removed) for more info. We appreciate the time and effort invested in your application. While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time. We will however keep your CV on file and review your suitability against any other vacancies we may have available.
3rd Line Support Engineer (Infrastructure & Cloud) Liverpool Up to £35K & Great Benefits We re growing our technical operations and are looking for a senior-level Third Line Support Engineer to take ownership of complex issues, lead escalations, and deliver high-quality infrastructure and cloud solutions across our client base. If you love solving challenging technical problems, leading projects, and being the go-to technical authority in a fast-paced MSP environment this role is for you. What We Offer: Competitive salary (£30k - £35k) aligned with senior technical ability Clear technical development & certification pathway 22 days holiday + bank holidays Pension scheme & benefits Opportunity to work with cutting-edge cloud & security technologies Key Responsibilities of 3rd Line Support Engineer: Advanced Support & Escalations Act as the senior escalation point for complex incidents from 1st & 2nd Line. Troubleshoot issues across Azure, Microsoft 365, servers, virtualisation, networking, and security tools. Perform root-cause analysis and document long-term fixes. Ensure SLA compliance and deliver a high-quality support experience. Infrastructure & Cloud Management Manage Azure resources (VMs, networking, security, automation). Maintain Windows Server, AD, DNS, DHCP, GPO, and hybrid setups. Oversee patching, monitoring, backups, and system health across client estates. Implement and maintain security best practices. Project Delivery Lead migrations, deployments, security improvements, and infrastructure upgrades. Plan and document solutions, producing low-level designs and technical scopes. Work closely with Technical Leads and project managers to deliver successful outcomes. Client Interaction Attend client sites for escalations, installations, or project work when required. Communicate confidently with technical and non-technical stakeholders. Provide proactive recommendations to improve stability, security, and performance. Team Contribution Mentor 1st 2nd Line engineers and support knowledge sharing. Help refine internal processes, documentation, and technical standards. Support the adoption of new tools, platforms, and technologies. Skills & Experience Needed Essential 4 10 years' experience in IT support, ideally within an MSP. Strong capability across; Microsoft 365 & Azure, Windows Server, AD, DNS, DHCP, GPO, Networking VLANs, routing, firewalls, switching, Hyper-V / VMware, Backup & DR solutions, Security tooling, MFA, conditional access Proven ability to resolve complex technical issues and take ownership. Strong documentation, communication, and time-management skills. Preferred Calm, structured approach to problem-solving. Confident dealing with senior stakeholders and business owners. Proactive mindset not just fixing issues, but improving environments. Enjoys mentoring and supporting skill development in others. Comfortable on-site when required. Why Join Us? Technology environments are becoming increasingly cloud-first, secure, and business-critical and you ll play a key part in shaping them. This role gives you exposure to diverse client environments, advanced cloud technologies, and high-level technical challenges within a growing MSP that values expertise and long-term client partnerships. If you re a senior engineer who loves complex challenges and delivering smart, elegant solutions, we d love to hear from you. Apply today and take the next step in your technical career.
Dec 12, 2025
Full time
3rd Line Support Engineer (Infrastructure & Cloud) Liverpool Up to £35K & Great Benefits We re growing our technical operations and are looking for a senior-level Third Line Support Engineer to take ownership of complex issues, lead escalations, and deliver high-quality infrastructure and cloud solutions across our client base. If you love solving challenging technical problems, leading projects, and being the go-to technical authority in a fast-paced MSP environment this role is for you. What We Offer: Competitive salary (£30k - £35k) aligned with senior technical ability Clear technical development & certification pathway 22 days holiday + bank holidays Pension scheme & benefits Opportunity to work with cutting-edge cloud & security technologies Key Responsibilities of 3rd Line Support Engineer: Advanced Support & Escalations Act as the senior escalation point for complex incidents from 1st & 2nd Line. Troubleshoot issues across Azure, Microsoft 365, servers, virtualisation, networking, and security tools. Perform root-cause analysis and document long-term fixes. Ensure SLA compliance and deliver a high-quality support experience. Infrastructure & Cloud Management Manage Azure resources (VMs, networking, security, automation). Maintain Windows Server, AD, DNS, DHCP, GPO, and hybrid setups. Oversee patching, monitoring, backups, and system health across client estates. Implement and maintain security best practices. Project Delivery Lead migrations, deployments, security improvements, and infrastructure upgrades. Plan and document solutions, producing low-level designs and technical scopes. Work closely with Technical Leads and project managers to deliver successful outcomes. Client Interaction Attend client sites for escalations, installations, or project work when required. Communicate confidently with technical and non-technical stakeholders. Provide proactive recommendations to improve stability, security, and performance. Team Contribution Mentor 1st 2nd Line engineers and support knowledge sharing. Help refine internal processes, documentation, and technical standards. Support the adoption of new tools, platforms, and technologies. Skills & Experience Needed Essential 4 10 years' experience in IT support, ideally within an MSP. Strong capability across; Microsoft 365 & Azure, Windows Server, AD, DNS, DHCP, GPO, Networking VLANs, routing, firewalls, switching, Hyper-V / VMware, Backup & DR solutions, Security tooling, MFA, conditional access Proven ability to resolve complex technical issues and take ownership. Strong documentation, communication, and time-management skills. Preferred Calm, structured approach to problem-solving. Confident dealing with senior stakeholders and business owners. Proactive mindset not just fixing issues, but improving environments. Enjoys mentoring and supporting skill development in others. Comfortable on-site when required. Why Join Us? Technology environments are becoming increasingly cloud-first, secure, and business-critical and you ll play a key part in shaping them. This role gives you exposure to diverse client environments, advanced cloud technologies, and high-level technical challenges within a growing MSP that values expertise and long-term client partnerships. If you re a senior engineer who loves complex challenges and delivering smart, elegant solutions, we d love to hear from you. Apply today and take the next step in your technical career.
1st Line IT Support Engineer Leeds Salary: £25K £28K Role Type: Permanent WSR are seeking a motivated 1st Line IT Support Engineer with at least 1 year of hands-on IT support experience to join our MSP client s growing team in Leeds. This is an excellent opportunity for someone early in their IT career who is ready to develop their technical skills. If you enjoy solving problems, supporting users, and learning new technologies every day, this role will give you the perfect platform to grow. Key Responsibilities Provide professional Tier 1 support to end-users via remote tools, phone and email, with opportunities to assist on 2nd Line tasks • Log, triage and resolve incidents & service requests within SLA timeframes • Manage and update ticket queues, ensuring clear documentation of troubleshooting steps and progress • Support client onboarding, device setup and user configuration (Windows & macOS) • Assist in maintaining accurate client documentation and asset records • Help create and update internal knowledge base articles for both users and colleagues • Provide basic support for Microsoft 365, Google Workspace, VPN access, printers, and network devices • Troubleshoot hardware and software issues across desktops, laptops, and mobile devices • Escalate complex issues to senior engineers while maintaining strong communication with end-users • Gain exposure to technologies such as Exchange, Active Directory, Azure, cloud storage, VoIP and disaster recovery • Participate in small-scale project work, including installations, upgrades and system improvements Skills & Experience Required Minimum 1 year experience in an IT Support or Service Desk role • Working knowledge of Windows 10/11 and macOS • Basic understanding of LAN/WAN/Wi-Fi networking and troubleshooting • Familiarity with Active Directory , user account management, password resets and permissions • Experience with Microsoft 365 and/or Google Workspace • Understanding of PC builds, hardware setup and TCP/IP fundamentals • Ability to troubleshoot common client-side applications such as Microsoft Office • Strong problem-solving ability with a willingness to learn and develop • Excellent communication skills and confidence when speaking to users at all levels • A proactive, customer-focused attitude Please click APPLY NOW or call the WSR Team on (phone number removed) for more information. We appreciate the time and effort invested in your application. While we aim to respond to all applicants promptly, if you do not hear from us within 10 days, please assume you have not been successful on this occasion. We will, however, keep your CV on file for future opportunities.
Dec 12, 2025
Full time
1st Line IT Support Engineer Leeds Salary: £25K £28K Role Type: Permanent WSR are seeking a motivated 1st Line IT Support Engineer with at least 1 year of hands-on IT support experience to join our MSP client s growing team in Leeds. This is an excellent opportunity for someone early in their IT career who is ready to develop their technical skills. If you enjoy solving problems, supporting users, and learning new technologies every day, this role will give you the perfect platform to grow. Key Responsibilities Provide professional Tier 1 support to end-users via remote tools, phone and email, with opportunities to assist on 2nd Line tasks • Log, triage and resolve incidents & service requests within SLA timeframes • Manage and update ticket queues, ensuring clear documentation of troubleshooting steps and progress • Support client onboarding, device setup and user configuration (Windows & macOS) • Assist in maintaining accurate client documentation and asset records • Help create and update internal knowledge base articles for both users and colleagues • Provide basic support for Microsoft 365, Google Workspace, VPN access, printers, and network devices • Troubleshoot hardware and software issues across desktops, laptops, and mobile devices • Escalate complex issues to senior engineers while maintaining strong communication with end-users • Gain exposure to technologies such as Exchange, Active Directory, Azure, cloud storage, VoIP and disaster recovery • Participate in small-scale project work, including installations, upgrades and system improvements Skills & Experience Required Minimum 1 year experience in an IT Support or Service Desk role • Working knowledge of Windows 10/11 and macOS • Basic understanding of LAN/WAN/Wi-Fi networking and troubleshooting • Familiarity with Active Directory , user account management, password resets and permissions • Experience with Microsoft 365 and/or Google Workspace • Understanding of PC builds, hardware setup and TCP/IP fundamentals • Ability to troubleshoot common client-side applications such as Microsoft Office • Strong problem-solving ability with a willingness to learn and develop • Excellent communication skills and confidence when speaking to users at all levels • A proactive, customer-focused attitude Please click APPLY NOW or call the WSR Team on (phone number removed) for more information. We appreciate the time and effort invested in your application. While we aim to respond to all applicants promptly, if you do not hear from us within 10 days, please assume you have not been successful on this occasion. We will, however, keep your CV on file for future opportunities.
DV-Cleared Application Support Engineer - Contract (Outside IR35) The Role We are seeking a DV-cleared Application Support Engineer to join our client's on-site team in the Cheltenham area. You will help maintain and support a managed cross-domain service, leveraging a broad range of technologies. The role focuses on site reliability engineering practices to ensure service resilience, continuous improvement, and operational excellence. Location: Cheltenham, Gloucestershire Area (on-site minimum 4 days per week) Rate: 500 - 600 per day Clearance: Active DV clearance required Start : ASAP Duration : 6 months Key Responsibilities Build & Deploy Manage and maintain CI/CD pipelines using Java, Maven, and NPM. Configure and execute automated test suites with Maven and Cypress. Deploy and configure services using Terraform and Ansible across OpenShift, RHEL/CentOS, and Docker. Configure and integrate third-party software and appliances. Monitoring & Verification Track service performance and availability using Influx and Grafana. Configure alerts to detect issues before they escalate. Analyse logs and investigate anomalies in system behaviour. Support & Troubleshooting Provide 2nd/3rd line support, resolving issues and answering business queries. Manage incidents, escalate problems, and conduct root cause analysis. Implement proactive changes to improve service stability. Maintenance Automate tasks to reduce manual workload. Conduct OS health checks, patching, and database housekeeping. Support multi-site data centre operations. Key Skills Experience in a managed service environment with strong service delivery focus. Hands-on with Infrastructure as Code (Terraform, Ansible). Application development experience (Java or similar). Strong problem-solving and analytical skills with sound decision-making. Excellent communication and stakeholder management. Proficient with Git version control. Desirable Skills Experience with microservices deployment and administration. Familiarity with messaging platforms (e.g., AMQP). Knowledge of S3 object storage. Experience with RDBMS (Oracle or similar) Services advertised are those of an Employment Business.
Dec 12, 2025
Contractor
DV-Cleared Application Support Engineer - Contract (Outside IR35) The Role We are seeking a DV-cleared Application Support Engineer to join our client's on-site team in the Cheltenham area. You will help maintain and support a managed cross-domain service, leveraging a broad range of technologies. The role focuses on site reliability engineering practices to ensure service resilience, continuous improvement, and operational excellence. Location: Cheltenham, Gloucestershire Area (on-site minimum 4 days per week) Rate: 500 - 600 per day Clearance: Active DV clearance required Start : ASAP Duration : 6 months Key Responsibilities Build & Deploy Manage and maintain CI/CD pipelines using Java, Maven, and NPM. Configure and execute automated test suites with Maven and Cypress. Deploy and configure services using Terraform and Ansible across OpenShift, RHEL/CentOS, and Docker. Configure and integrate third-party software and appliances. Monitoring & Verification Track service performance and availability using Influx and Grafana. Configure alerts to detect issues before they escalate. Analyse logs and investigate anomalies in system behaviour. Support & Troubleshooting Provide 2nd/3rd line support, resolving issues and answering business queries. Manage incidents, escalate problems, and conduct root cause analysis. Implement proactive changes to improve service stability. Maintenance Automate tasks to reduce manual workload. Conduct OS health checks, patching, and database housekeeping. Support multi-site data centre operations. Key Skills Experience in a managed service environment with strong service delivery focus. Hands-on with Infrastructure as Code (Terraform, Ansible). Application development experience (Java or similar). Strong problem-solving and analytical skills with sound decision-making. Excellent communication and stakeholder management. Proficient with Git version control. Desirable Skills Experience with microservices deployment and administration. Familiarity with messaging platforms (e.g., AMQP). Knowledge of S3 object storage. Experience with RDBMS (Oracle or similar) Services advertised are those of an Employment Business.
Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.
Dec 12, 2025
Full time
Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of diagnosing, troubleshooting, and resolving technical incidents escalated from the 1st Line team. This includes investigating complex issues across on-premise infrastructure such as networking and servers, as well as cloud environments. You will ensure timely resolution, maintain accurate documentation, and deliver exceptional customer service while adhering to agreed SLAs. Additionally, you will collaborate with other technical teams to escalate and resolve advanced problems, contributing to continuous improvement initiatives and knowledge sharing within the service desk. Who are we? TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid-market. Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of and our accreditation as a 'Great Place to Work' in addition to being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA. Ensure communication with the customer is regular with regards to their incident/change request. Diagnose and resolve incidents using TSG's remote access tools and verbal instructions. Update TSGs ticketing system and technical information repository with detailed notes. Liaise with partners and third parties to aid in the resolution of incidents. Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers. Maintain a high-quality service for our customers. Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers. Assist in the creation of best practice, new user and leaver guides. Act as Buddy when required for the induction of new 2nd line team members. You will also be expected to carry out any reasonable duties which may be requested from time to time. About you: Knowledge, Skills & Experience; At least one Microsoft certification at the associate level, such as - AZ-104: Azure Administrator Associate, AZ-500: Azure Security Engineer Associate, AZ-700: Azure Network Engineer Associate, AZ-140: Azure Virtual Desktop Associate or SC-300: Identity and Access Administrator Associate A full UK driving license is required. Strong expertise in on-premise infrastructure, including networking and server management, combined with solid cloud skills. Extensive knowledge of server and networked environments. Experience with virtualisation technologies. Strong background in desktop support. Proficient understanding of firewalls, anti-virus, and other security technologies. Hands-on experience with Microsoft Exchange and Office 365. Ability to tailor coaching and training styles to meet individual needs. Strong relationship-building skills with the wider business. Professional telephone manner. In-depth understanding of firewall technologies. Experience with cloud-based backup solutions. Good understanding of on-premises backup technologies. Knowledge of hosted telephony. Familiarity with routing and switching. Experience with enterprise anti-virus software, such as Sophos. Significant experience supporting hybrid or cloud infrastructure. Benefits; - 25 days annual leave + public holidays, rising with length of service - Employee benefits trust - Company bonus scheme - Life assurance 4 x Salary - Contributory pension scheme at 4% matched - Healthcare and cash plan - Electric vehicle salary sacrifice scheme - Cycle to work scheme - Employee discounts - Employee assistance programme - Paid CSR Days - Company sick pay and income protection cover - Enhanced Maternity and Paternity pay - Employee recognition scheme - Eyecare vouchers - Discounted gym membership - Long service rewards Please click on the APPLY button to be redirected to our website to complete your application. Candidates with the relevant experience or job titles of: IT Technician, IT Support Engineer, Infrastructure Engineer, IT Service Desk, IT Support Desk may also be considered for this role.
Elevate Technology Group Ltd
Cramlington, Northumberland
Job Title: Professional Services Engineer Location: Cramlington, Northumberland Salary : £30,000 - £35,000 + Vendor Certifications/Qualifications, Private Pension, BUPA Healthcare, Free Gym Membership, Social Events, Pool Cars/Vans. We are partnered with a growing, security-led Managed Service Provider (MSP) at the forefront of IT services, cloud solutions, and infrastructure projects across the UK. They are seeking a Professional Services Engineer / Junior Project Engineer to join their expanding Professional Services team. This is the ideal opportunity for someone currently working in IT Support, Infrastructure Support, or Systems Engineering who is looking to step into project delivery, with a clear pathway into Technical Consultancy and Pre-Sales Engineering. In this role, you will support senior consultants on a wide range of IT infrastructure, cloud, security, and networking projects. You ll be involved in server and storage deployments, Microsoft 365 migrations, VMware implementations, backup and disaster recovery solutions, whilst gaining hands-on project experience, learning from experienced consultants. Key Responsibilities Assist in the delivery of IT infrastructure and cloud projects for clients across the UK. Support with Windows Server, Active Directory, Microsoft 365, and Exchange migrations. Gain hands-on experience with VMware, Veeam, networking, and disaster recovery solutions. Produce accurate technical and project documentation. Act as a point of escalation for troubleshooting complex issues. Work closely with Technical Consultants and Pre-Sales Engineers to validate solutions. Develop strong customer-facing and consultancy skills. Continue building your expertise through training, certifications, and mentoring. Skills & Experience Windows Server & Active Directory Microsoft 365 / Exchange Online (installation, migrations, administration) Networking (switches, firewalls, routers) Backups & Disaster Recovery ideally Veeam VMware vSphere / Virtualisation (desirable) Strong troubleshooting, documentation, and customer communication skills This role is suited to someone with solid IT infrastructure knowledge who is eager to move into projects and consultancy. You may currently be a 2nd Line Engineer, 3rd Line Engineer, Systems Engineer, or Infrastructure Support Analyst and want to progress into a Professional Services / Project Engineer role. You will gain hands-on exposure to cloud, infrastructure, and security projects, clear progression into Technical Consultancy and Pre-Sales roles and full training/support to achieve industry certifications (Microsoft, VMware, Veeam) Apply now to join a leading security-led MSP and take the next step towards a career in IT consultancy. Key Words: Professional Services Engineer, IT Project Engineer, Junior Project Engineer, Implementation Engineer, IT Infrastructure Engineer, Systems Engineer, Infrastructure Support Engineer, IT Support Engineer, 2nd Line Engineer, 3rd Line Engineer, IT Consultant, Junior Technical Consultant, MSP Engineer, Managed Service Provider
Dec 12, 2025
Full time
Job Title: Professional Services Engineer Location: Cramlington, Northumberland Salary : £30,000 - £35,000 + Vendor Certifications/Qualifications, Private Pension, BUPA Healthcare, Free Gym Membership, Social Events, Pool Cars/Vans. We are partnered with a growing, security-led Managed Service Provider (MSP) at the forefront of IT services, cloud solutions, and infrastructure projects across the UK. They are seeking a Professional Services Engineer / Junior Project Engineer to join their expanding Professional Services team. This is the ideal opportunity for someone currently working in IT Support, Infrastructure Support, or Systems Engineering who is looking to step into project delivery, with a clear pathway into Technical Consultancy and Pre-Sales Engineering. In this role, you will support senior consultants on a wide range of IT infrastructure, cloud, security, and networking projects. You ll be involved in server and storage deployments, Microsoft 365 migrations, VMware implementations, backup and disaster recovery solutions, whilst gaining hands-on project experience, learning from experienced consultants. Key Responsibilities Assist in the delivery of IT infrastructure and cloud projects for clients across the UK. Support with Windows Server, Active Directory, Microsoft 365, and Exchange migrations. Gain hands-on experience with VMware, Veeam, networking, and disaster recovery solutions. Produce accurate technical and project documentation. Act as a point of escalation for troubleshooting complex issues. Work closely with Technical Consultants and Pre-Sales Engineers to validate solutions. Develop strong customer-facing and consultancy skills. Continue building your expertise through training, certifications, and mentoring. Skills & Experience Windows Server & Active Directory Microsoft 365 / Exchange Online (installation, migrations, administration) Networking (switches, firewalls, routers) Backups & Disaster Recovery ideally Veeam VMware vSphere / Virtualisation (desirable) Strong troubleshooting, documentation, and customer communication skills This role is suited to someone with solid IT infrastructure knowledge who is eager to move into projects and consultancy. You may currently be a 2nd Line Engineer, 3rd Line Engineer, Systems Engineer, or Infrastructure Support Analyst and want to progress into a Professional Services / Project Engineer role. You will gain hands-on exposure to cloud, infrastructure, and security projects, clear progression into Technical Consultancy and Pre-Sales roles and full training/support to achieve industry certifications (Microsoft, VMware, Veeam) Apply now to join a leading security-led MSP and take the next step towards a career in IT consultancy. Key Words: Professional Services Engineer, IT Project Engineer, Junior Project Engineer, Implementation Engineer, IT Infrastructure Engineer, Systems Engineer, Infrastructure Support Engineer, IT Support Engineer, 2nd Line Engineer, 3rd Line Engineer, IT Consultant, Junior Technical Consultant, MSP Engineer, Managed Service Provider
Fully Office Based Our client, a global financial institution, based in Canary Wharf is looking for a Desktop Support Engineer on an initial 12m fixed term contract. Minimum 3 years' experience in desktop/end-user support within investment banking, hedge fund or similar high-pressure environments. The Desktop Support Engineer will provide 2nd/3rd line desktop and desk-side support, in a fast-paced finance environment, supporting the trading floor, investment bankers/portfolio managers, quant teams etc. Ensuring that desktops, applications and peripherals are working optimally, with very high uptime, meeting security, compliance and performance expectations. You will also be involved in rollouts, standardisation, imaging, firmware and OS update and act as a bridge between end-users and wider IT fuctions. Key Skills: - Strong exposure of Windows Desktop OS environments (Windows 10/11 etc), imaging, deployment, patch management - Experience of endpoint management tools (e.g Microsoft Intune, SCCM, Autopilot) - Solid understanding of Active Directory, Group Policy, user profile/permissions management - Proficiency in troubleshooting hardware (PC, laptops, display setups, peripherals) and software issues; ability to identify root cause - Good understanding of networking basics (TCP/IP, DNS, DHCP, VPN etc.) as they relate to desktop connectivity - Familiarity with security best practies (patching, malware/AV, encryption, device hardening) - Good communication skills: you'll need to liaise with non-technical users, sometimes under pressure - Ability to work quickly and efficiently under pressure, prioritise incidents/tasks - Strong organisational skills; ability to manage asset inventories, track issues and follow-up - Basic scripting/automation skills are a plus (PowerShell etc.) to speed up repetitive tasks Key responsibilities: - provide day-to-day support for desktops, laptop, peripherals (monitors, keyboards, printers, dual screens, voice/telephony etc) both remotely and desk-side - troubleshoot hardware, software, OS issues - Prepare, deploy and maintain desktop images; ensure software installations, patches, firmware upgrades are applied in a timely and secure fasion - Assist with onboarding/offboarding of users - Maintain and manage software distribution tools, endpoint management tools (SCCM, Intune, Autopilot etc) - Maintain Active Directory, group policies, user profiles, permissions relevant to desktop environment - Manage and track inventory/asset management: ensure accurate stock, lifecycles, warranty, procurement of replacements - Work with other IT teams (network, security, applications) to ensure compatibility, performance and to escalate issues - Ensure desktop environments are compliant with security policies, patch levels, antivirus and endpoint protection, encryption, security configurations - Document procedures, known issues/fixes - Assist with office moves, desk/workstation configurations, major rollouts - Participate in shift/on-call rotations as needed
Dec 12, 2025
Contractor
Fully Office Based Our client, a global financial institution, based in Canary Wharf is looking for a Desktop Support Engineer on an initial 12m fixed term contract. Minimum 3 years' experience in desktop/end-user support within investment banking, hedge fund or similar high-pressure environments. The Desktop Support Engineer will provide 2nd/3rd line desktop and desk-side support, in a fast-paced finance environment, supporting the trading floor, investment bankers/portfolio managers, quant teams etc. Ensuring that desktops, applications and peripherals are working optimally, with very high uptime, meeting security, compliance and performance expectations. You will also be involved in rollouts, standardisation, imaging, firmware and OS update and act as a bridge between end-users and wider IT fuctions. Key Skills: - Strong exposure of Windows Desktop OS environments (Windows 10/11 etc), imaging, deployment, patch management - Experience of endpoint management tools (e.g Microsoft Intune, SCCM, Autopilot) - Solid understanding of Active Directory, Group Policy, user profile/permissions management - Proficiency in troubleshooting hardware (PC, laptops, display setups, peripherals) and software issues; ability to identify root cause - Good understanding of networking basics (TCP/IP, DNS, DHCP, VPN etc.) as they relate to desktop connectivity - Familiarity with security best practies (patching, malware/AV, encryption, device hardening) - Good communication skills: you'll need to liaise with non-technical users, sometimes under pressure - Ability to work quickly and efficiently under pressure, prioritise incidents/tasks - Strong organisational skills; ability to manage asset inventories, track issues and follow-up - Basic scripting/automation skills are a plus (PowerShell etc.) to speed up repetitive tasks Key responsibilities: - provide day-to-day support for desktops, laptop, peripherals (monitors, keyboards, printers, dual screens, voice/telephony etc) both remotely and desk-side - troubleshoot hardware, software, OS issues - Prepare, deploy and maintain desktop images; ensure software installations, patches, firmware upgrades are applied in a timely and secure fasion - Assist with onboarding/offboarding of users - Maintain and manage software distribution tools, endpoint management tools (SCCM, Intune, Autopilot etc) - Maintain Active Directory, group policies, user profiles, permissions relevant to desktop environment - Manage and track inventory/asset management: ensure accurate stock, lifecycles, warranty, procurement of replacements - Work with other IT teams (network, security, applications) to ensure compatibility, performance and to escalate issues - Ensure desktop environments are compliant with security policies, patch levels, antivirus and endpoint protection, encryption, security configurations - Document procedures, known issues/fixes - Assist with office moves, desk/workstation configurations, major rollouts - Participate in shift/on-call rotations as needed
Job Title: 2nd / 3rd Line IT Support Engineer Location: East Midlands (Hybrid options available) Contract Type: Day Rate INSIDE 35 Duration: 3 months (potential extension) Day Rate: (Apply online only) a day DOE About the Role Our client is seeking 2 skilled 2nd / 3rd Line Support Engineer to join their team on a contract basis. This role involves providing advanced technical support, managing escalated issues, and ensuring smooth deployment and maintenance of enterprise IT systems. Key Responsibilities End User Device Support: Troubleshoot and resolve issues across desktops, laptops, tablets, and smartphones, ensuring SLAs are met. Windows 11 Deployment: Lead migration projects from Windows 10 to Windows 11, including: Device imaging and configuration User data transfer Post-deployment support Active Directory & M365: Administer Entra/Active Directory (on-prem and Azure), Microsoft 365, Teams, SharePoint, and Windows desktop environments. Handle escalated tickets from 1st and 2nd line teams. Maintain and troubleshoot infrastructure components such as servers, virtualization (VMware/Hyper-V), and storage. Implement patching, security updates, and scripting for automation. Collaborate with engineering and security teams to resolve complex issues. Document processes and resolutions for knowledge sharing. Essential Skills & Experience Experience: 3-7 years in IT support roles, ideally covering both 2nd and 3rd line responsibilities. Technical Skills: Windows 10/11 enterprise deployment experience. Advanced Active Directory and Group Policy management. Microsoft 365 administration (Teams, SharePoint, Exchange Online). Virtualization technologies (VMware, Hyper-V). Networking fundamentals (DNS, DHCP, VLANs, VPNs). Scripting skills (PowerShell). Soft Skills: Excellent problem-solving and analytical abilities. Strong communication skills for technical and non-technical audiences. Ability to work independently and under pressure. Certifications: Microsoft certifications (MS-100, AZ-104), ITIL preferred. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Dec 12, 2025
Contractor
Job Title: 2nd / 3rd Line IT Support Engineer Location: East Midlands (Hybrid options available) Contract Type: Day Rate INSIDE 35 Duration: 3 months (potential extension) Day Rate: (Apply online only) a day DOE About the Role Our client is seeking 2 skilled 2nd / 3rd Line Support Engineer to join their team on a contract basis. This role involves providing advanced technical support, managing escalated issues, and ensuring smooth deployment and maintenance of enterprise IT systems. Key Responsibilities End User Device Support: Troubleshoot and resolve issues across desktops, laptops, tablets, and smartphones, ensuring SLAs are met. Windows 11 Deployment: Lead migration projects from Windows 10 to Windows 11, including: Device imaging and configuration User data transfer Post-deployment support Active Directory & M365: Administer Entra/Active Directory (on-prem and Azure), Microsoft 365, Teams, SharePoint, and Windows desktop environments. Handle escalated tickets from 1st and 2nd line teams. Maintain and troubleshoot infrastructure components such as servers, virtualization (VMware/Hyper-V), and storage. Implement patching, security updates, and scripting for automation. Collaborate with engineering and security teams to resolve complex issues. Document processes and resolutions for knowledge sharing. Essential Skills & Experience Experience: 3-7 years in IT support roles, ideally covering both 2nd and 3rd line responsibilities. Technical Skills: Windows 10/11 enterprise deployment experience. Advanced Active Directory and Group Policy management. Microsoft 365 administration (Teams, SharePoint, Exchange Online). Virtualization technologies (VMware, Hyper-V). Networking fundamentals (DNS, DHCP, VLANs, VPNs). Scripting skills (PowerShell). Soft Skills: Excellent problem-solving and analytical abilities. Strong communication skills for technical and non-technical audiences. Ability to work independently and under pressure. Certifications: Microsoft certifications (MS-100, AZ-104), ITIL preferred. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
Dec 12, 2025
Full time
The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
Role Overview and Purpose The 2nd Line IT Support Analyst is responsible for delivering high-quality second-line technical support to Voyage Care staff across the organisation. The post holder will respond promptly to support requests, providing regular updates to users to keep them informed of ticket progress. The successful candidate will contribute as a key member of the team, attending the office two to three times per week as required. This role is responsible for managing ticket escalations from the 1st Line Support team, providing assistance with hardware, software, and infrastructure queries that require a higher level of technical expertise. The post holder is expected to draw on their knowledge and experience to thoroughly troubleshoot and resolve these issues wherever possible. If a problem cannot be remedied at this stage, the analyst is responsible for escalating the ticket to the engineering teams, making certain that all appropriate troubleshooting steps have been completed. Detailed documentation of all actions taken and findings is required, ensuring that subsequent teams have comprehensive information to facilitate a swift resolution. Additionally, the analyst will contribute to service improvement initiatives, such as managing support queues and identifying opportunities for process enhancements on designated days. Professional development is highly encouraged at Voyage Care. The successful applicant will be expected to further their knowledge of the Azure platform and participate in meetings with other business units to gain a deeper understanding of various operational roles and daily tasks. Key Responsibilities Deliver high-quality second-line technical support to staff, ensuring prompt responses and regular updates on ticket progress. Manage ticket escalations from the 1st Line Support team, applying advanced technical knowledge to troubleshoot and resolve hardware, software, and infrastructure issues. Escalate unresolved Incident s and Problems to engineering teams, ensuring all troubleshooting steps are thoroughly documented for efficient handover. Provide technical assistance both remotely and on-site, including the installation and maintenance of hardware and software. Maintain and support IT infrastructure, such as PCs, laptops, printers etc. ensuring systems are operating optimally. Accurately log support calls and document fixes within the helpdesk ticketing system for future reference. Liaise with 3rd line support, infrastructure teams, and external suppliers to resolve complex or specialised technical issues. Proactively identify and report potential IT and cybersecurity risks to minimise organisational impact. Contribute to service improvement initiatives by managing support queues and suggesting process enhancements. Create and maintain knowledge articles to support the ongoing development of the service desk knowledge library. Participate in meetings with other business units to enhance understanding of operational roles and support professional development Skills, Experience and Qualifications Previous experience in a 2nd line IT support or similar technical support role within a service desk environment. Strong understanding of computer hardware, operating systems (including Windows 10/11), and common software applications. Experience managing user accounts and permissions in Active Directory and Entra ID. Using remote support tools and ticketing systems for logging and tracking incidents. Ability to diagnose and resolve more complex incidents that have been escalated from 1st line support. Knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN connectivity. Awareness of cybersecurity best practices and procedures for identifying and escalating risks. IT certifications (e.g., CompTIA A+, Microsoft Certs) are desirable but not essential. Strong organisational skills and the ability to prioritise workload. Essential Attributes Technical Proficiency: Strong skills in troubleshooting hardware, software, and network issues. Customer Service Skills: Ability to interact professionally and efficiently with users, acting as an internal customer. Documentation: Ability to clearly document technical issues and resolutions. Problem-Solving: Taking ownership of user problems and performing technical diagnosis to find effective solutions. Excellent communication and interpersonal skills for liaising with users and technical teams.
Dec 12, 2025
Full time
Role Overview and Purpose The 2nd Line IT Support Analyst is responsible for delivering high-quality second-line technical support to Voyage Care staff across the organisation. The post holder will respond promptly to support requests, providing regular updates to users to keep them informed of ticket progress. The successful candidate will contribute as a key member of the team, attending the office two to three times per week as required. This role is responsible for managing ticket escalations from the 1st Line Support team, providing assistance with hardware, software, and infrastructure queries that require a higher level of technical expertise. The post holder is expected to draw on their knowledge and experience to thoroughly troubleshoot and resolve these issues wherever possible. If a problem cannot be remedied at this stage, the analyst is responsible for escalating the ticket to the engineering teams, making certain that all appropriate troubleshooting steps have been completed. Detailed documentation of all actions taken and findings is required, ensuring that subsequent teams have comprehensive information to facilitate a swift resolution. Additionally, the analyst will contribute to service improvement initiatives, such as managing support queues and identifying opportunities for process enhancements on designated days. Professional development is highly encouraged at Voyage Care. The successful applicant will be expected to further their knowledge of the Azure platform and participate in meetings with other business units to gain a deeper understanding of various operational roles and daily tasks. Key Responsibilities Deliver high-quality second-line technical support to staff, ensuring prompt responses and regular updates on ticket progress. Manage ticket escalations from the 1st Line Support team, applying advanced technical knowledge to troubleshoot and resolve hardware, software, and infrastructure issues. Escalate unresolved Incident s and Problems to engineering teams, ensuring all troubleshooting steps are thoroughly documented for efficient handover. Provide technical assistance both remotely and on-site, including the installation and maintenance of hardware and software. Maintain and support IT infrastructure, such as PCs, laptops, printers etc. ensuring systems are operating optimally. Accurately log support calls and document fixes within the helpdesk ticketing system for future reference. Liaise with 3rd line support, infrastructure teams, and external suppliers to resolve complex or specialised technical issues. Proactively identify and report potential IT and cybersecurity risks to minimise organisational impact. Contribute to service improvement initiatives by managing support queues and suggesting process enhancements. Create and maintain knowledge articles to support the ongoing development of the service desk knowledge library. Participate in meetings with other business units to enhance understanding of operational roles and support professional development Skills, Experience and Qualifications Previous experience in a 2nd line IT support or similar technical support role within a service desk environment. Strong understanding of computer hardware, operating systems (including Windows 10/11), and common software applications. Experience managing user accounts and permissions in Active Directory and Entra ID. Using remote support tools and ticketing systems for logging and tracking incidents. Ability to diagnose and resolve more complex incidents that have been escalated from 1st line support. Knowledge of networking concepts such as TCP/IP, DNS, DHCP, and VPN connectivity. Awareness of cybersecurity best practices and procedures for identifying and escalating risks. IT certifications (e.g., CompTIA A+, Microsoft Certs) are desirable but not essential. Strong organisational skills and the ability to prioritise workload. Essential Attributes Technical Proficiency: Strong skills in troubleshooting hardware, software, and network issues. Customer Service Skills: Ability to interact professionally and efficiently with users, acting as an internal customer. Documentation: Ability to clearly document technical issues and resolutions. Problem-Solving: Taking ownership of user problems and performing technical diagnosis to find effective solutions. Excellent communication and interpersonal skills for liaising with users and technical teams.
An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
Dec 12, 2025
Full time
An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
1st Line IT Support Engineer - 24,000 to 26,000 - Midsomer Norton I am seeking a 1st Line IT Support Engineer to work in a high performing IT Team. The right 1st Line Support Engineer will be a part of a small team and will be working 5 days a week onsite. Ths is a full time position that requires good communication skills. Requirments of the 1st Line Support Engineer: Take calls and provide 1st Line support on the phone Documentation Escalations to 2nd Line Appications support- Training Provided The right 1st Line IT Support Engineer must have: Prior basic IT background Willingness to Learn This is an excellent opprtunity for someone who is just starting out in IT and is looking to learn and grow on the role. Apply quickly to not miss out! If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Dec 12, 2025
Full time
1st Line IT Support Engineer - 24,000 to 26,000 - Midsomer Norton I am seeking a 1st Line IT Support Engineer to work in a high performing IT Team. The right 1st Line Support Engineer will be a part of a small team and will be working 5 days a week onsite. Ths is a full time position that requires good communication skills. Requirments of the 1st Line Support Engineer: Take calls and provide 1st Line support on the phone Documentation Escalations to 2nd Line Appications support- Training Provided The right 1st Line IT Support Engineer must have: Prior basic IT background Willingness to Learn This is an excellent opprtunity for someone who is just starting out in IT and is looking to learn and grow on the role. Apply quickly to not miss out! If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
We are currently urgently recruiting for the attached opportunity below. To show your interest simply reply to this email and we'll arrange a good time to speak with you. They are a global business based in Sheffield that offer a great chance to secure long term employment with a true global organisation. Job description: Benefits: Salary negotiable 25 days holidays (plus stats) + 4% Pension + Life x 3 + Free Parking Cycle Scheme + EAP + Enhanced Family Benefits The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
Dec 12, 2025
Full time
We are currently urgently recruiting for the attached opportunity below. To show your interest simply reply to this email and we'll arrange a good time to speak with you. They are a global business based in Sheffield that offer a great chance to secure long term employment with a true global organisation. Job description: Benefits: Salary negotiable 25 days holidays (plus stats) + 4% Pension + Life x 3 + Free Parking Cycle Scheme + EAP + Enhanced Family Benefits The opportunity: An exciting time to join a global manufacturing and engineering firm with multiple sites UK wide/globally. The role will offer longevity and a long term career with the chance to work on big infra projects. It is a great opportunity for a senior tech/fairly recent IT Leader to step up and join a Global firm and all the opportunity that will bring. Alternatively you could be an established leader looking for a long term home. Description of the company: The IT Department is a global department with technicians and support based at most sites. The work is shared and IT deal with issues from all sites (nobody is allocated their own site), therefore a great deal of communication skills and flexibility is required. The UK business currently employs around (Apply online only) employees with an average service history of 12 years. Stockport has around (Apply online only) staff and the average length of service here is 11 years. Role Purpose: To support Computer applications and platforms within an office and manufacturing environment. The team are therefore both 1st and 2nd line focused but the added ability to get heavily involved in a high number of 3rd line projects. You will provide unparalleled IT support services while managing day-to-day operations alongside other Technicians in UK Wide sites and supporting the Global IT Team based in the US. This role requires a mix of technical expertise and a strong focus on delivering white-glove service levels. The ideal candidate will be have a good mix of skills including the ability to converse across a range of business levels and will have a solid understanding of Google Workspace, Citrix environments, and advanced troubleshooting of Windows operating systems. Roles & Responsibilities: Responsible for a few engineers in the U.K and working with the support of various IT Leaders, based in global cost centres in the U.S/Singapore. Respond to requests for technical assistance in person, via phone and helpdesk. Assist with diagnosing and resolving technical hardware and software issues. Log all helpdesk interactions. Follow standard operating procedures. Redirect IT issues to appropriate resources. Identify and escalate issues requiring urgent attention. Create and maintain user accounts in Active directory and Google Administration console. Build and refurbish PC Base and Laptops as required. Other duties and projects as assigned. Requirements: Google experience using and/or supporting components of the Google Suite of applications including, but not limited to Gmail, Google Docs, Google Sheets and Google Calendar. (Not essential) MCP (Microsoft Certified Professional) in Windows 10/11 environment. (Not Essential) Understanding and experience of CompTIA A+ (PC Hardware Break Fix), exposure to Windows Server environment, SQL, Jira Helpdesk and bespoke system support would be advantageous. 1-2 year experience in an IT support role both desk and shop floor. HNC/HND or degree equivalent in Computing (Not essential)
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT As an IT Support Analyst you will play a crucial role in maintaining the stability and security of our internal IT systems, reporting directly to the Digital Operations Manager. You will be responsible for ensuring that our 90 office-based staff have the necessary resources and support to work efficiently in our single office location, while adhering to best practices in IT security and management. You will be a key point of contact for technical assistance, demonstrating excellent communication skills and a professional approach to problem-solving and IT Service Management (ITSM). We are looking for someone keen to learn new technologies and continuously improve their skill set, with a view to starting in early 2026. Key Responsibilities: Manage and resolve IT tickets, investigating, diagnosing, and resolving technical issues within defined service level agreements (SLAs). Provide first-line and Level 1/2 technical support for hardware, software, and network-related issues (PCs, laptops, printers, mobile devices, tablets). Install, configure, and maintain IT hardware and software, ensuring systems are secure and fully operational. Support the setup of new staff, including workstation preparation, account creation, and providing basic IT induction. Administer and maintain IT infrastructure, including routers, switches, firewalls and VPNs. Monitor and maintain IT security by ensuring software updates, antivirus protection, and educating users on security best practices. Maintain the IT asset register, including logging, tagging equipment, and conducting regular audits. Assist with IT-related projects such as system upgrades, migrations, and process automation. Create, update, and maintain technical documentation and user guidance. Collaborate with internal and external teams/vendors to evaluate technical solutions, provide recommendations, and escalate complex issues when appropriate. Champion the use of self-service IT resources and provide basic training and guidance to users. Manage event support, including setting up AV and live stream equipment. Proactively identify opportunities for automation and process improvement, with a passion for emerging AI technologies and systems integration. Skills and Qualifications: Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. A keen interest in learning new technologies and a proactive approach to professional development. A professional approach to work, problem-solving, and adherence to ITSM principles. Ability to troubleshoot and resolve hardware and software issues effectively. Proven experience working in an ITSM environment with knowledge of ITIL as an advantage. A passion for process improvement eg joiners/movers/leavers process Systems used: Google Workspace and Administration Microsoft, including Office 365 and Intune Cloud; GCP, Azure and AWS Jira and Confluence for ITSM processes People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Dec 12, 2025
Full time
2nd Line Support Engineer - EUC, Microsoft & Networking Location: LONDON 3 or 4 days on site due to nature of role Type: Full-Time Permanent Industry: IT As an IT Support Analyst you will play a crucial role in maintaining the stability and security of our internal IT systems, reporting directly to the Digital Operations Manager. You will be responsible for ensuring that our 90 office-based staff have the necessary resources and support to work efficiently in our single office location, while adhering to best practices in IT security and management. You will be a key point of contact for technical assistance, demonstrating excellent communication skills and a professional approach to problem-solving and IT Service Management (ITSM). We are looking for someone keen to learn new technologies and continuously improve their skill set, with a view to starting in early 2026. Key Responsibilities: Manage and resolve IT tickets, investigating, diagnosing, and resolving technical issues within defined service level agreements (SLAs). Provide first-line and Level 1/2 technical support for hardware, software, and network-related issues (PCs, laptops, printers, mobile devices, tablets). Install, configure, and maintain IT hardware and software, ensuring systems are secure and fully operational. Support the setup of new staff, including workstation preparation, account creation, and providing basic IT induction. Administer and maintain IT infrastructure, including routers, switches, firewalls and VPNs. Monitor and maintain IT security by ensuring software updates, antivirus protection, and educating users on security best practices. Maintain the IT asset register, including logging, tagging equipment, and conducting regular audits. Assist with IT-related projects such as system upgrades, migrations, and process automation. Create, update, and maintain technical documentation and user guidance. Collaborate with internal and external teams/vendors to evaluate technical solutions, provide recommendations, and escalate complex issues when appropriate. Champion the use of self-service IT resources and provide basic training and guidance to users. Manage event support, including setting up AV and live stream equipment. Proactively identify opportunities for automation and process improvement, with a passion for emerging AI technologies and systems integration. Skills and Qualifications: Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users. A keen interest in learning new technologies and a proactive approach to professional development. A professional approach to work, problem-solving, and adherence to ITSM principles. Ability to troubleshoot and resolve hardware and software issues effectively. Proven experience working in an ITSM environment with knowledge of ITIL as an advantage. A passion for process improvement eg joiners/movers/leavers process Systems used: Google Workspace and Administration Microsoft, including Office 365 and Intune Cloud; GCP, Azure and AWS Jira and Confluence for ITSM processes People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
IT Support Engineer - Manufacturing Location : Rotherham Parkgate Hours : 35 hours / week - Monday to Friday 9:00-5:00 with 1-hour unpaid lunch Salary : 37,000 - 40,000 (depending on skills and experience) No hybrid working available, fully on-site Company pension Free on-site parking Bonus scheme Our client is a Rotherham based manufacturer specialising in the production of systems used by all the majorbusinesses within the UK, US, NL, PL and France. Utilising advanced robot technology and modern machinery we deliver products in high quantities yet maintaining a consistent and high-quality standard throughout. Due to continued international growth they are looking to further enhance their internal IT department with a 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. Working in an office based at their Rotherham Parkgate premises What we are looking for Maintain and develop O365 functionality e.g. Teams, SharePoint, Azure Technical support of Windows desktops, laptops, mobiles, phones, tablets and printers. Windows servers - infrastrucure and admin (new users etc.) Configure and build Windows desktop, laptops. Installation and maintenance of printers, scanners, WIFI etc. Maintain I.T. records and documentation Follow and maintain internal processes and policies Enthusiasm and willingness to succeed Essential Skills and Knowledge Good understanding of Windows and O365 suite of applications Installation and configuration of hardware and peripherals Networking, LAN/WAN/WLAN/VLAN Problem Solving Self-motivated with a passion for I.T. Reliable and Punctual Minimum A Level qualifications in an IT related subject At Adept Resourcing - Commercial & Engineering, we specialise in connecting companies with top talent that drives innovation, growth and success. With our industry expertise, extensive network and personalised approach, we're here to help you.
Dec 12, 2025
Full time
IT Support Engineer - Manufacturing Location : Rotherham Parkgate Hours : 35 hours / week - Monday to Friday 9:00-5:00 with 1-hour unpaid lunch Salary : 37,000 - 40,000 (depending on skills and experience) No hybrid working available, fully on-site Company pension Free on-site parking Bonus scheme Our client is a Rotherham based manufacturer specialising in the production of systems used by all the majorbusinesses within the UK, US, NL, PL and France. Utilising advanced robot technology and modern machinery we deliver products in high quantities yet maintaining a consistent and high-quality standard throughout. Due to continued international growth they are looking to further enhance their internal IT department with a 1st and 2nd line support and monitoring function to configure, maintain and troubleshoot existing hardware and software systems based on O365 and Azure. Working in an office based at their Rotherham Parkgate premises What we are looking for Maintain and develop O365 functionality e.g. Teams, SharePoint, Azure Technical support of Windows desktops, laptops, mobiles, phones, tablets and printers. Windows servers - infrastrucure and admin (new users etc.) Configure and build Windows desktop, laptops. Installation and maintenance of printers, scanners, WIFI etc. Maintain I.T. records and documentation Follow and maintain internal processes and policies Enthusiasm and willingness to succeed Essential Skills and Knowledge Good understanding of Windows and O365 suite of applications Installation and configuration of hardware and peripherals Networking, LAN/WAN/WLAN/VLAN Problem Solving Self-motivated with a passion for I.T. Reliable and Punctual Minimum A Level qualifications in an IT related subject At Adept Resourcing - Commercial & Engineering, we specialise in connecting companies with top talent that drives innovation, growth and success. With our industry expertise, extensive network and personalised approach, we're here to help you.
Onsite IT Support Engineer 5 Days Onsite Birmingham £150/day Outside IR35 We re working with a renowned business in Birmingham to find a hands-on IT Support Engineer. This fully onsite role is ideal for someone with strong practical experience in Autopilot, Intune, and Azure, delivering end-user and infrastructure support across the business. Requirements Serve as the primary onsite point of contact for IT support Provide 2nd/3rd line support for Windows, Microsoft 365, printers, and peripherals Deploy, configure, and manage devices using Autopilot, Intune, and Azure Support onboarding/offboarding, VPN/VDI users, and hardware rollouts Liaise with vendors, maintain IT documentation, and ensure compliance with IT policies Skills Strong hands-on experience with Autopilot, Intune, and Azure Proven experience in Desktop/EUC/IT Support roles Solid knowledge of Windows 10/11, Microsoft 365, and enterprise applications Basic networking knowledge and experience with Active Directory Excellent communication and customer service skills This is a great opportunity to work onsite with a respected company. If this opportunity is for you please dont hesitate to apply.
Dec 12, 2025
Contractor
Onsite IT Support Engineer 5 Days Onsite Birmingham £150/day Outside IR35 We re working with a renowned business in Birmingham to find a hands-on IT Support Engineer. This fully onsite role is ideal for someone with strong practical experience in Autopilot, Intune, and Azure, delivering end-user and infrastructure support across the business. Requirements Serve as the primary onsite point of contact for IT support Provide 2nd/3rd line support for Windows, Microsoft 365, printers, and peripherals Deploy, configure, and manage devices using Autopilot, Intune, and Azure Support onboarding/offboarding, VPN/VDI users, and hardware rollouts Liaise with vendors, maintain IT documentation, and ensure compliance with IT policies Skills Strong hands-on experience with Autopilot, Intune, and Azure Proven experience in Desktop/EUC/IT Support roles Solid knowledge of Windows 10/11, Microsoft 365, and enterprise applications Basic networking knowledge and experience with Active Directory Excellent communication and customer service skills This is a great opportunity to work onsite with a respected company. If this opportunity is for you please dont hesitate to apply.
