1673 jobs found

Senior Electronic s Design Engineer Somerset - role is based on site , there s potential hybrid working and flexible working patterns 38 hours a week with a lunchtime finish on a Friday! Salary up to £55,000 (DOE) + up to £3,000 relocation allowance (if required) Other benefits include Generous holiday allowance (after 5 years of service, you ll be given an additional 5 days holiday), Contributory pension scheme with life insurance, free parking on site, Christmas site closure, and an Employee wellbeing program, plus discounts on local services. Our client is a leading British Manufacturer designing and manufacturing over 150 products right here in the UK ! One of them being a VERY familiar name throughout homes and businesses not just here in the UK, but worldwide! They employ over 1200 people who work at their facility, which is located on the glorious Somerset, Devon, and Dorset borders - the sea being just a short car journey away! So working here offers a semi-rural lifestyle, with access to the countryside and quick links to major towns and cities. Why Apply? You will lead or contribute to the design and development of electronic systems for volume manufacture. You ll have the opportunity to work on power and embedded electronic solutions and motor drive technologies. This is your chance to make a real impact in an innovative, forward-looking business, working on future-defining technologies. Impact on Millions: Your electronic designs will be used by millions of people globally! Products are exported to over 90 countries globally, from Somerset! Sustainability at the Core: Help to lead the way in eco-friendly, sustainable design that reduces waste and promotes a greener planet. The R&D team are constantly updating and working with new technologies to ensure products are up to date and offer the best solutions possible to their diverse customer base. They support and encourage your learning, to ensure you grow and develop new skills and experience What skills and experience will the Senior Electronic Design Engineer need? Significant knowledge (degree or other appropriate qualification essential) in Electrical/Electronic Engineering or other relevant discipline Strong conceptual, analytical, and problem-solving abilities Demonstrable technical knowledge in the following subject areas: Embedded & power electronic design, schematic capture, simulation, actuators, motor control, Microprocessor, Analogue & digital design, PCB layout & simulation (experience using Altium Designer would be an advantage) Experience in designing for compliance and relevant Standards (e.g., EMC, Safety etc.) Experienced in consumer products, power electronics, portable devices, power tools etc. Hands on testing & evaluation using a range of test equipment Experience in design software: Solidworks or LTSpice would be an advantage Demonstrable experience in a similar manufacturing business leading projects/teams, mentoring others, and shaping best practice across design and manufacturing This advert represents a summary of the full role description. To apply, please submit a copy of your up-to-date CV clearly indicating your relevant experience. Applicants must have an existing right to work in the UK and evidence of eligibility will be required. Suitable candidates will be contacted.

Skanska, one of the world s leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society. Skanska Building Services is at the forefront of facilities management, trusted by clients to deliver excellence every time. One of our flagship contracts is with the Ministry of Defence at a major base near Watford a complex, high-profile environment where we provide a full range of hard, soft, and technical FM services. We re now seeking a Document Controller to join the planned and reactive maintenance team onsite - where you will be responsible for updating PPM and Reactive task trackers, including providing data analysis of tasks. What You ll do : Systematic processing of all paper, electronic records and documentation associated with Planned, Reactive and Small Works Change activities. Maintain and update the PPM and reactive records on the provided Information Management Systems, databases and CAFM system. Issue, receive, revue, escalation and filing of all PPM and reactive task records. Undertaking the role of COSHH Editor for the delivery of COSHH management tasks for the Asset & Engineering (A&E) team. Ensure filing structures both electronic and paper are maintained to support contractual evidencing of compliance for key stakeholders and the client alike. Prepare data for trend analysis of PPM and reactive tasks including monthly dashboards to support performance monitoring and reporting. The provision of accurate reporting information to management in the following key areas; Asset & Engineering operational delivery, contractual reporting for Client and Skanska OU requirements. Develop and run reports for various data sets and management information (MI) derived from the CAFM and other IT platforms. Manage, maintain, review and escalate all technical/professional reports produced by our subcontractors supporting planned preventative maintenance (PPM) across the site estates. What You ll bring to the role Advanced Numerical Skills (Mathematical, Logic, Statistics) Communication: providing documents and reports that are clear, precise and understandable when presenting Data Experience using CAFM Databases (e.g. Concept Evolution) Highly competent with Microsoft Excel and experience with O365 applications Problem solving/analysis: understanding of complex issues and problems and ability to form practical/pragmatic solutions. This role requires a minimum level of security clearance and may also require a higher level of National Security Vetting. You should be aware that certain levels of clearance or specific projects and/or sites have UK residency requirements; and any dual or multiple nationalities must be declared. Any persons who do not fulfil these residency requirements may be unable to obtain the required level of clearance and would not be eligible to undertake this role.

This is a hands-on OT Cyber Security position focused on improving architecture, governance, and documentation across diverse energy generation and storage sites. You'll collaborate closely with engineering teams to implement consistent security principles and support operational resilience. It's a hybrid role, with 3 days working onsite either Hoddesdon or Immingham. Client Details A leading energy infrastructure organisation with a growing footprint across the UK, Ireland, and Germany. The business operates gas generation, battery storage, and newly commissioned assets, with a strong focus on safety, compliance, and innovation. Description Lead implementation of OT security tools and controls. Assess and improve OT network architecture and protocols. Drive incident response and post-incident analysis. Support vulnerability and asset management frameworks. Contribute to risk assessments aligned with IEC62443 and NCSC CAF. Deliver cyber awareness within engineering teams. Collaborate on change management and network configuration planning. Profile Technical background with solid OT cyber experience. Experience in ensuring OT Security Controls in architecture Solid experience in industries of Critical National Infrastructure, Energy or Manufacturing Knowledge of ISO/IEC 62443 and NCSC CAF Willing to travel across different sites in UK and Europe occasionally Job Offer Discretionary bonus: Up to 30% Private Medical Insurance Life Assurance Holiday: 25 days + bank holidays Hybrid role with 3 days or above working on-site (Hoddesdon or Immingham)

Job Title: Head of Engineering Location: Hampshire Salary: 70,000 - 95,000 per annum + bonus Employment Type: Permanent, Full-Time Working Hours: 37.5 hours/week, Monday to Friday, hybrid working arrangements Security Clearance: BPSS required About the Role: We are seeking an experienced and dynamic Head of Engineering to lead and shape our Technical Services function. Reporting directly to the COO, you will manage a multi-disciplinary team of 6-8 engineers and oversee the successful delivery of engineering projects, product development, and technical support. This is a hands-on leadership role that combines strategic direction with operational oversight, ensuring high-quality outputs and customer satisfaction. Key Responsibilities: Lead and manage multi-disciplinary engineering teams across mechanical, electrical, electronics, and software disciplines. Oversee product design, development, and NPI/NPD processes, ensuring compliance with regulatory and industry standards. Manage project delivery, resource planning, budgeting, and technical oversight for multiple concurrent projects. Develop, implement, and maintain structured processes aligned to ISO9001 standards. Act as the technical authority for solutions, providing subject matter expertise and design approvals. Collaborate with Sales, Operations, Finance, IT, and HR to support business objectives. Prepare and review technical proposals, business cases, and product lifecycle planning. Mentor and develop team members, fostering a positive, high-performing culture. Requirements: Proven experience (5+ years) in senior engineering management with people leadership responsibility. Strong track record in managing multi-disciplinary technical teams and budgets. Experience in customer-facing, consultative technical roles within industrial or B2B markets. Knowledge of product compliance, certification standards, and design for harsh environments. Competent in project and process management, including ISO9001-based systems. Excellent communication, negotiation, and stakeholder management skills. Degree or equivalent in Mechanical, Electro-Mechanical, or related engineering discipline. Ability to travel partially for customer and supplier visits. Full UK driving license and eligibility to work in the UK. Desirable: Experience in Defence, Medical, Transport, Automation, Energy, or Communications sectors. Professional engineering membership (e.g., IET, IMechE) and Lean/Six Sigma qualifications. Proven experience in innovation, NPD, and commercial product strategy. Benefits: Competitive salary plus annual performance bonus (5-10%) 25 days holiday + Bank Holidays (up to 8 additional days service-related) Pension scheme (salary sacrifice, employer contribution 4-7%) Enhanced maternity/paternity pay, life assurance, and health cash plan Cycle to Work and EV schemes Free onsite parking with electric charging points, company events, and hybrid working options Why Join Us: This is a fantastic opportunity for an ambitious engineering leader to make a tangible impact on a growing business. You will have full ownership of your function, the ability to shape processes, mentor a talented team, and drive innovation across multiple sectors. Application: Interested candidates should apply with a CV and cover letter outlining relevant experience and leadership achievements.

Compliance Investigator - Aviation MRO We are a leading UK helicopter organisation specialising in civil and military aviation support. Our Oxford Airport site serves as a national hub for helicopter maintenance, bespoke completions, engineering, training, and spares support. With extensive in-house capabilities-covering design, customisation, installation, flight-testing, certification, and technical support-we deliver high-quality solutions across multiple UK locations and maintain long-standing partnerships within both the civil and defence sectors. We are seeking a Compliance Investigator to join our dedicated Compliance Team in Oxford. This role is vital in ensuring our operations remain aligned with regulatory requirements, internal quality standards, and our commitment to safety and continuous improvement. The position requires travel to all company sites across the UK to support consistent compliance practices. About the Role As a Compliance Investigator within our Helicopter Maintenance Repair Organisation (MRO), you will conduct in-depth investigations into compliance issues, identify root causes, and drive corrective and preventive actions across the business. You will play a key role in promoting safety, regulatory compliance, and operational excellence. Key Responsibilities Compliance Investigations & Root Cause Analysis Lead thorough investigations into compliance incidents, discrepancies, and safety concerns. Conduct MEDA investigations as required. Apply recognised RCA methods (5 Whys, Fishbone/Ishikawa, Fault Tree Analysis). Identify Human Factors and Human Performance elements contributing to events. Detect trends and systemic issues to ensure lasting corrective actions. Regulatory & Quality Assurance Ensure compliance with UK CAA/EASA Part 145, Part CAMO, Part 21G, and relevant military aviation regulations (MRP 145, MIL CAMO). Work closely with Quality Assurance teams to refine audit and inspection processes. Support regulatory audits and lead the closure of non-conformances. Process Improvement & Risk Mitigation Partner with engineering, maintenance, production, and safety teams to strengthen processes. Develop and recommend risk-mitigation strategies. Promote best practices in safety, human factors, and compliance monitoring. Stakeholder Engagement & Reporting Produce detailed investigation reports for senior management and regulatory bodies. Maintain clear, accurate records of investigations and CAPA activity. Build strong relationships across operational teams to enhance compliance awareness. Skills & Experience Essential Experience in compliance investigations within aviation maintenance or aerospace environments. Strong expertise in Root Cause Analysis and problem-solving tools. Solid understanding of UK CAA/EASA regulatory frameworks and relevant MRO standards. Knowledge of Human Factors and Human Performance principles. Experience in audits, inspections, and analysis of technical/maintenance documentation. Excellent report-writing, analytical, and communication skills. Proficiency with QMS, compliance monitoring systems, and data analysis tools. Desirable Experience with Lean, Six Sigma, or continuous improvement methodologies. MEDA investigation experience. Familiarity with Part CAMO, Part 21G, military aviation regulations (MAA, MRP145, MIL CAMO). Knowledge of ISO 9001, AS9100. Strong interpersonal skills with the ability to influence at all levels. Education & Qualifications Essential Formal training in RCA and investigative techniques. Ability to obtain Security Clearance (SC) and DBS clearance. Desirable Aviation Safety Management Systems (SMS) certification. Auditor or Lead Auditor qualification. Lean Six Sigma Green/Black Belt. Extensive experience in aviation compliance, investigation, or audit functions. Additional Requirements Eligibility for SC clearance and ability to meet DBS requirements. Must satisfy Export Compliance Regulations.

Scheduler & Planning Coordinator Mansfield £35,000 per annum (potential increase for the right candidate) Hours: 8.00am 4.30pm or 9.00am 5.30pm (flexible) Office-based An established and growing organisation is seeking a highly organised Scheduler & Planning Coordinator to join their busy operations team. This role plays a crucial part in ensuring engineers are allocated effectively, appointments are well-planned and communication flows smoothly between clients, tenants and internal teams. If you enjoy coordinating people and tasks in a fast-paced environment where no two days are the same, this could be an excellent opportunity. Key Responsibilities Schedule all jobs for engineers and subcontractors. Allocate engineers based on job duration, location, qualifications and material readiness. Send appointment confirmation emails for quotation/email-based jobs. Identify material requirements and request stock from the Estimating Manager. Coordinate delivery or collection of materials for engineers. Rebook no-access jobs and ensure systems are kept fully updated. Flag jobs that may exceed target dates, supporting SLA compliance. Additional Duties Handle engineer calls relating to unsatisfactory EICRs and book follow-up work within required timescales. Add appointments into the EICR tracker and ensure first visits are scheduled 8 10 weeks before due dates. Confirm tenant appointments and act as the first point of contact for rearrangements. About You Highly organised with strong time-management skills. Experience in scheduling, planning, coordination or diary management (preferred but not essential). Confident communicator across engineers, clients and tenants. Strong IT skills; experience using scheduling/CRM systems would be advantageous. Able to manage multiple priorities in a fast-paced setting. What s on Offer £35k starting salary, with potential for an increase for an exceptional candidate. Flexible start/finish times (8 4.30 or 9 5.30). Supportive environment within a stable and expanding business. Full training and opportunities for continued development. If you re proactive, detail-focused and thrive in a coordination role, we d love to hear from you.

Our client is a Global Oil producer and refiner, they are looking for a Terminal Manager to work at their East Midlands, Kingsbury Terminal. The day to day running of the Terminal involves bulk storage and distribution of refined petroleum products. The successful candidate will be responsible for controlling an operating expense of £2.1 million and Capital Expenditure of £750,000 on average. The role oversees the consistency, availability and quality of refined products being stored at the facility to ensure that we fulfil the requirements of our customers, whilst also ensuring compliance with both internal and external HES and maintenance regulatory and company standards. We are looking for a candidate with a strong commercial and industry knowledge who is able to demonstrate sound decision making, leadership and people management. They will need to develop strong relationships and work cross functionally with internal departments and external agencies to ensure the safe, efficient running of the operation. Competencies / Skills/ Education: NVQ/ACF Bulk Liquid Warehousing - preferred Significant experience of a Terminal/Refinery environment - required Strong people management skills Communication skills Commercial acumen Excellent skills across all Microsoft packages Safety qualification preferred. Degree preferred

Environmental Advisor Cambridgeshire 50,000 A food manufacturer are looking for an Environmental Advisor to help make a real difference to ensure the company is meeting its environmental and energy goals. This company has some of the most recognisable products in the world! You will certainly have tasted these products at at many global brands. This role supports the site in meeting environmental and energy legislation, maintaining ISO 14001 and ISO 50001 standards, and driving sustainability performance. You'll provide technical expertise, champion best practice, and help deliver ongoing improvements that reduce environmental impact and energy use across a busy manufacturing environment. What you will be doing: Maintain and develop ISO 14001 and ISO 50001 management systems, ensuring full compliance and audit readiness Keep up to date with environmental and energy legislation, advising the leadership team on changes and required actions Support internal and external audits, inspections, and all associated reporting Monitor and report emissions, effluents, waste streams, and overall resource use Lead environmental monitoring programmes including air quality, noise, wastewater Oversee waste contractors to ensure segregation, storage, recycling, and disposal are fully compliant Develop initiatives to reduce waste, emissions, and the use of hazardous substances Support investigations into environmental incidents and help deliver corrective actions Work with production, engineering, and maintenance teams to identify and deliver energy efficiency projects Track energy consumption and performance indicators, preparing clear reports for management review Support energy audits and ensure ongoing compliance with ISO 50001 requirements Promote energy awareness and support behavioural change initiatives across the site Prepare environmental and energy performance reports for internal stakeholders and regulators Track and analyse KPIs relating to environment and energy Maintain accurate environmental records, permits, and documentation Deliver environmental and energy awareness training to employees and contractors What You'll Bring A qualification in environmental science, sustainability, energy management, or similar (or equivalent experience) Solid understanding of ISO 14001 and ISO 50001 Experience within a manufacturing setting Strong knowledge of environmental and energy legislation Confident data analysis and reporting skills If you would like to make a difference in a global company, please apply or get in touch with Owen on (phone number removed).

Associate Director - Mechanical We are a recruiting for global leader in construction engineering and mobility services, with over 50 years of expertise, a presence in 75 countries, and a team of 20,000 professionals worldwide. As Associate Director - Mechanical , you'll take the helm of our Mechanical Design team in the UK, driving growth and excellence across a diverse portfolio of projects both nationally and internationally. This is your chance to lead, inspire, and make a lasting impact on the future of transportation and infrastructure. What You'll Do Lead and inspire a dynamic mechanical design team, mentoring junior engineers and recruiting top talent. Act as Mechanical CRE on rail projects, ensuring technical excellence and compliance with industry standards. Plan and coordinate activities across CAD/BIM specialists, engineers, and expert resources. Drive innovation and growth by contributing to bidding opportunities in the UK and abroad. Take ownership as Technical Lead on key assignments, overseeing all design production activities and outputs. What We're Looking For A Bachelor's degree (BEng, BSc) in Engineering, Science, or a numerate discipline-or equivalent training and experience. Chartered Engineer/Technician membership or equivalent professional status from a recognised institution. A proven track record of leadership, technical delivery, and strategic growth in mechanical engineering.

HR Manager Manufacturing sector Leicester Full-Time, Permanent Up to £50,000 Are you an HR leader who thrives in a fast-paced, people-focused manufacturing environment? Ready to step into a role where you can shape culture, drive change, and make a genuine impact? If so, this could be your next career move. Our client, a well-established and growing manufacturing business in Leicester, is looking for a proactive, confident and commercially minded HR Manager to join their leadership team. This is an opportunity to take ownership of the HR function, influence strategy, and support a committed and skilled workforce. What you'll be doing: Leading the full HR function across the site and acting as a trusted partner to the senior team Driving engagement, performance, and people development initiatives Managing employee relations confidently and fairly Supporting recruitment and onboarding to build a strong, capable workforce Reviewing and improving HR processes, policies, and compliance Leading on culture, wellbeing, and internal communication Championing best practice and ensuring HR adds value across the business What we're looking for: Proven experience as an HR Manager, ideally within manufacturing or a similar operational environment Strong employee relations background with the confidence to advise, coach and influence Someone who enjoys a hands-on role in a fast-moving environment CIPD Level 5 or equivalent experience A natural relationship-builder with a balanced approach to people and performance A passion for improving processes and driving positive change What's in it for you? A permanent, full-time role with genuine autonomy Salary up to £50,000 The chance to shape HR within a respected Leicester manufacturer A supportive leadership team that recognises HR as a strategic partner A friendly workforce and a business with strong culture and values If you're ready to bring your HR expertise to a business where you can truly make an impact, we'd love to hear from you. Apply today and help shape the future of this outstanding manufacturing team, alternatively if you would like more information call Chloe Vickers on (phone number removed) or (phone number removed). If successful, you will need to digitally register with our agency (if you haven t already done so). If you have not been contacted regarding your application within 7 days please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable. About Regional Recruitment Services A Recruitment Agency in Leicester This position is advertised by Regional Recruitment Services Ltd, an award-winning independent recruitment agency that has been operating since 2008. We offer permanent, temporary and contract jobs within the Commercial, Construction, Industrial and Engineering sectors. To view all of our positions available throughout the United Kingdom, please visit our website url removed .

Date Posted: 2025-11-26 Country: United Kingdom Location: Atlantic Inertial Systems Limited, Clittaford Road, Southway, Plymouth, Devon, PL6 6DE Position Role Type: Unspecified At Collins Aerospace, precision and reliability guide everything we do. Our Plymouth site is a recognised centre of excellence for navigation and control systems, developing world-class innovations such as MEMS-based IMUs and TERPROM terrain navigation systems. We are seeking a Senior Electronics Engineer, with knowledge of analogue and digital systems, fault diagnostics, and production operations support, ideally gained in an aerospace or defence environment. This role sits within a multi-disciplinary engineering team dedicated to safeguarding the technical integrity and performance of our production output. You'll play a key part in ensuring every product leaving the site meets the highest standards of reliability and compliance. What You Will Do: You will conduct root cause investigations into production issues and customer returns, identify and implement corrective actions, and work closely with design teams to ensure lessons learned are built into future generations of our products. You'll contribute to change control and technical reviews, providing trusted technical input on product design, performance, and test system integration. You will play a key role in maintaining product quality, reliability, and continuous improvement across our production lines. You'll provide specialist engineering expertise, drive fault diagnosis and root cause analysis, and ensure lessons learned are embedded into future designs. This role combines hands on technical problem solving with cross functional collaboration, supporting production, design, and supply chain teams to deliver world-class aerospace systems. You'll play a key role in maintaining the technical integrity of production output including: Validating technical compliance of all production output. Provide technical support to Production Engineering, to investigate and resolve product failures at all stages of assembly and test. Provide technical support to Industrial Engineering with regards to test equipment upgrades and new product and process introduction. Provide technical support to Supplier Management teams to assess and approve Supply Chain deviations & concessions. Carrying out failure investigations and identifying corrective actions, which may include leading multi-disciplinary investigation teams using 8D or similar methodologies. Manage investigation and test of customer returns, including documentation and programme / customer liaison. Technical review and approval of production and design concessions, deviations, calibration failures, production failures and other non-conformances. Maintenance of relationships with Engineering design teams to ensure production and customer knowledge is fed back and implemented into the design process. What You Must Have: Demonstrated experience with analogue and digital electronic systems, ideally within aerospace or defence environments. Appreciation of mechanical design and production principles for military or high-reliability electronics systems. Understanding of industry standard problem-solving approaches. Experience operating as a technical lead or approver, and working towards Technical / Design Authority recognition Experienced & respected within their current business and able to influence at all levels. Skills & Experience We Value: Experience of working with systems incorporating analogue sensing elements. Knowledge of principles of design, operation, production and test of inertial measurement systems. What We Offer: Competitive salary and comprehensive benefits package. Excellent 2:1 matched pension contribution (up to 10%). Private health insurance and life assurance. 25 days annual leave plus the ability to buy or sell up to 5 more. Early finish on Fridays. Career development, mentoring, and world-class training opportunities. Join Us! If you're passionate about maintaining the highest standards of engineering quality and supporting the delivery of cutting-edge aerospace systems, we'd love to hear from you. Note: The successful candidate must hold an active or be willing and eligible to obtain SC level security clearance. Please note that access to certain projects may be restricted based on nationality. RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. Privacy Policy and Terms: Click on this link to read the Policy and Terms

An excellent opportunity for an individual with a background in chemical product formulation looking to work for a growing company who can offer extensive training and career progression opportunities. Do you have experience within chemical product formulation? Would you like to join a leading company? This industry leading company operate within the cosmetics sector, and have been steadily expanding over the last few years due to an increase in the demand for their services. Due to this they are now looking for a Formulation Chemist to join their expert team. In this role you will be tasked with the development and formulations of new products from concept through to launch. This will involve creating samples and prototypes, product testing, and ensuring compliance with relevant standards and regulations. In addition to this you will also be provided with extensive training and have the chance to progress your career into more senior positions. This role would therefore suit an individual with experience in a chemical product formulation, who is looking for training and the chance to progress their career. The Role: Managing new product development Creating formulations, samples and prototype Managing products from concept through to launch 35,000 - 42,000 + Training + Progression + Benefits The Person: Background in chemical product formulation Ideally experienced within cosmetics, aerosols or similar Commutable to Irvine

Role Title: Senior Service Quality Manager Duration: 12 month initial contract Location: Sheffield, Hybrid 3 days per week onsite Rate: up to £460 p/d Umbrella inside IR35 Role purpose / summary Our client is in need of a Service Quality Manager who not only has past experience in Java application production support but has also demonstrated expertise in a wide variety of automation processes to improve efficiency and effectiveness. This is a senior role, where someone who has been an application owner can drive the development teams to improve resilience and reduce incidents. The ideal candidate would also work on shifting left and automating processes, reviewing every incident, and drive the Dev teams to work on preventative and permanent fixes to enhance overall processes. Focus Areas: Mission-critical production support (L1/L2 with L3 coordination) Incident & problem management (RCA, reduction of repeat incidents) Monitoring/Observability (Splunk, AppD, Grafana) SRE/DevOps collaboration (automation, CI/CD, resilience) Regulatory compliance & security in banking environments Team leadership across regions/time zones Must-Have Experience 8-12 years in IT production support/operations for complex, global banking applications Proven in incident management (Major Incident response, triage, SLA management, RCA facilitation) Hands-on with monitoring & logging: Splunk, AppDynamics, Grafana Strong in Unix/Linux & Windows, networking basics (TCP/IP, DNS, firewalls), and SQL (Oracle, Postgres; MongoDB nice-to-have) DevOps exposure: Jenkins/GitLab CI, Git/GitHub, CI/CD pipelines, Ansible Containers & Cloud: Docker, Kubernetes; exposure to AWS/Azure/GCP Comfort with Java application support (log analysis, threads, JVM basics) Compliance mindset: understands data protection, resilience, disaster recovery in banking Nice-to-Have Kafka, Vault/Secrets management, Terraform Experience with ServiceNow/Jira for Incident/Problem/Change Prior work in OBKYC, CIB, or Private Banking onboarding flows Coordinated with SRE/DevOps globally (follow-the-sun model) Onboarding and Know Your Customer (OBKYC) Value Stream The Onboarding and Know Your Customer (OBKYC) Enabler Value Stream has been established to deliver common, group-wide onboarding and KYC capabilities and services. It brings together business, operations and technology colleagues to co-design and build solutions to deliver better products and services for our customers. This value stream is intended to deliver towards our Future State Architecture (FSA) and the Digital Acceleration Programme - enabling a consistent approach in how we deliver change across the bank to facilitate improving the experience of our customers, the resilience of our infrastructure, and allow us to embrace innovative technologies. Our global businesses, operations and technology teams work closely together to help design and build digital services that allow our millions of customers around the world, to bank quickly, simply, and securely. We are investing heavily across these domains, and to accelerate achieving our vision, we are seeking an experienced Service Quality Lead to join the Client Services and OBKYC Technology group. The role can be based in Poland or Canada but will work with our teams globally. About Onboarding and Know Your Customer Value Stream OBKYC scope incorporates onboarding products, platforms, and a delivery capability particularly suited to client-aligned agile delivery at pace. The products provide our CIB and Private Banking client base with onboarding capabilities to enable a best-in-class staff and client experience. Solutions are tailored to suit the client's needs, from Treasury depts of large multi-nationals to sole traders. The Opportunity: As part of our ongoing growth and transformation journey, we are seeking an experienced Service Quality Lead to join the team. In this role, you will: Incident Management: Monitor, troubleshoot, and resolve production incidents for local and global banking applications in a timely manner to minimize downtime. Provide L1 and L2 support, including initial triage, diagnostics, and resolution, and collaborate with application support teams and vendors for partial L3 support to address complex issues. Global and Regional Coordination: Act as the primary point of contact between local teams in region and global/regional system teams, including SRE and DevOps teams, to ensure seamless incident resolution and system alignment. Coordinate with global teams to manage incidents affecting distributed banking systems, ensuring consistency in processes and standards. Collaboration: Work closely with application support teams to resolve escalated issues and implement fixes for production systems. Engage with the bank's operation resilience project team to align on initiatives for system robustness, disaster recovery, and regulatory compliance. Collaborate with internal IT/tech center staff and external vendors to manage service-level agreements (SLAs) and ensure effective incident resolution. Problem Management: Lead post-incident root cause analysis (RCA) and coordinate with problem management teams to identify and implement preventive measures. Drive initiatives to reduce recurring incidents and improve system stability. Monitoring and Reporting: Oversee monitoring systems (e.g., Splunk, AppD) to proactively detect issues and analyze performance metrics. Provide regular reports to senior management on system health, incident trends, and SLA adherence. Process Improvement: Enhance support processes, tools, and documentation to improve operational efficiency and response times. Collaborate with SRE and DevOps teams to integrate automation and resilience practices into production support workflows. Compliance and Security: Ensure compliance with region's regulatory requirements (e.g., Cybersecurity Law, data localization) and global banking standards where applicable. Work with security teams to protect sensitive financial data during incident resolution where applicable. Team Leadership: Manage and mentor a team of production support engineers, fostering a culture of collaboration, accountability, and technical excellence. Ensure team readiness for on-call support and efficient incident handling. To be successful in the role, you should meet the following requirements: Minimum of 8 years of experience in IT production support. Proven experience supporting complex banking applications in a global banking environment. Proven experience in automating CI/CD pipelines and implementing security practices in a financial services or banking environment. Experience supporting production support teams during incidents, with a focus on rapid resolution and root cause analysis. Familiarity with coordinating with global/regional SRE and DevOps teams in a distributed environment. Experience in L1/L2 support and coordination with application teams/vendors. Technical Skills: Systems: Strong knowledge of Linux/Windows for system administration and troubleshooting. Monitoring Tools: Proficiency in Splunk, AppD, Grafana, or similar for real-time system monitoring. Scripting: Basic scripting skills in Bash, Python, or PowerShell for automating support tasks. Database: Familiarity with SQL (e.g., Oracle, Mongo Db) for querying and troubleshooting database issues. Networking: Understanding of TCP/IP, DNS, and firewalls for diagnosing connectivity issues. Incident Management: Experience with Jira, ServiceNow for tracking and resolving incidents. Banking Systems: Knowledge of banking applications and regulatory compliance in region. Primary Skills: Java production support or development experience, Unix Shell Scripting, Ansible, DevOps (Git, Jenkins, CI/CD) Secondary Skills: IKP, HIC Infrastructure, Postgres DB, KAFKA, any cloud exposure and training (GCP, Azure) CI/CD Pipelines: Expertise in Jenkins, GitLab CI, GitHub Actions, or CircleCI for building secure, automated pipelines. Infrastructure as Code: Proficiency in Terraform, CloudFormation, or Ansible for automated infrastructure provisioning. Cloud Platforms: Deep knowledge of AWS, Azure, or GCP for managing secure, scalable infrastructure. Containerization: Experience with Docker, Kubernetes, or Helm for secure containerized deployments. Secrets Management: Familiarity with HashiCorp Vault, AWS Secrets Manager, or similar for secure key management. Programming/Scripting: Strong skills in Python, Bash, or Go for automation and tool development. Communication Skills: Excellent verbal and written communication skills in English to engage with local teams, global/regional SRE and DevOps teams, vendors, and the operation resilience project team. Ability to communicate technical issues clearly to non-technical stakeholders, including bank operations and compliance teams. Soft Skills: . click apply for full job details