Employer Liaison and Processing Officer

The starting salary for this role is 36,873 per annum, working 36 hours per week.

We are hiring an Employer Liaison and Processing Officer to join the Surrey Pension Team and play a key role in delivering a first-class customer experience for over 300 participating employers in the Local Government Pension Scheme (LGPS).

Our Offer to You

• 26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer's leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

About the Role

As an Employer Liaison and Processing Officer, with specific responsibility for employer liaison and processing, you will support employer management and ensure the accurate reconciliation of contributions. You will embrace the Surrey Pension Team's culture of strong standards and accountability, with a clear focus on delivering a first-class customer experience in a responsible and professional manner.

You will develop and maintain effective relationships with internal teams, customers, and partner organisations to drive service excellence and foster continuous improvement. A key aspect of your role is processing and reconciling financial and pension data with precision, alongside preparing and analysing management information, including detailed financial reports. You will also produce and review project plans, recommending appropriate actions based on analysis, and ensuring robust documentation and reporting standards are upheld.

You will also deliver a range of specialist services, providing advice and assistance to customers within your area of expertise. This is aimed at maximising service quality, efficiency, and continuity, ensuring that every interaction reflects the high standards expected by the Surrey Pension Team.

Your application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:

• Excellent communicator with strong interpersonal, influencing and negotiation skills, able to build effective relationships with diverse stakeholders.
• Proficient in financial data manipulation and reconciliation.
• Highly organised with strong analytical, problem-solving and project management skills, capable of delivering tasks through to completion.
• Skilled in IT systems within a finance/pensions environment, with excellent written and oral communication abilities.
• Ability to manage and maintain policies while ensuring compliance and accuracy in documentation and reporting.

To apply, we request that you submit a CV and you will be asked the following 4 questions:

• Describe a time when you successfully built and maintained effective relationships with diverse stakeholders. How did you influence or negotiate to achieve a positive outcome?
• Give an example of when you processed and reconciled complex financial or pension data. What steps did you take to ensure accuracy and compliance?
• Tell us about a project or task you managed from start to completion. How did you organise your work, overcome challenges, and ensure timely delivery?
• Explain your experience using IT systems in a finance or pensions environment. How have you used these tools to produce accurate reports or maintain robust documentation?

The job advert closes at 23:59 on 14/12/2025 with interviews planned to follow.

Local Government Reorganisation (LGR)

Surrey County Council is undergoing Local Government Reorganisation, moving from a two-tier system to two new unitary councils in April 2027. If you are employed by Surrey on 1st April 2027, your role will transfer with current terms and conditions to one of the new organisations, supporting local devolution and greater powers for our communities.

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents!

Our Commitment

We are a disability confident employer which means if you have shared a disability on your application form and have evidenced you meet the minimum criteria, we guarantee you an interview.

Your skills and experience truly matter to us. From application to your first day, we're committed to supporting you with any adjustments you need, we value inclusion and warmly welcome you to join and help build a workplace where everyone belongs.