Job Description The Technical Account Manager (TAM) serves as a strategic extension of our customers' teams, bridging technical expertise with business acumen. TAMs guide clients in maximizing value from Zendesk solutions by understanding their business strategy, consulting on implementation methodologies, and creating technical solutions to business problems. Rather than performing implementations themselves, they partner with clients to navigate configurations, integrations, and overall architecture to drive innovation and transformation. In this role you will: Establish relationships across client organizations from administrators to C-level executives Document customer CX ecosystems including use-cases, workflows, and technical architecture Develop and lead Customer Technical Roadmaps with short, medium, and long-term plans Conduct regular operational reviews, including weekly meetings and monthly value playbacks Orchestrate Zendesk resources (PSE, Professional Services, Product Managers) to support implementations Create critical issue resolution plans and work closely with support teams Advocate for customer needs with Zendesk product teams Collaborate with other TAMs to ensure continuous improvement and global delivery excellence You are/ have: Knowledge of Zendesk products and experience managing Zendesk environments Fluent in English with outstanding communication skills at all organizational levels from administrators to executives You have technical experience, with at least 5 years working in a SaaS Enterprise environments Proven track record driving technical initiatives within organizations Experience in service management, operational support, and customer experience management Customer-facing technical leadership in enterprise settings Ability to thrive in collaborative and matrix environments Understanding of SaaS implementations, API use cases, and logic-based workflows Proven ability to develop creative solutions to complex problems, paired with genuine technical curiosity Deep understanding of at least one industry vertical As a Technical Account Manager you should have: Strategic Vision & Technical Orchestration The ideal candidate identifies opportunities clients haven't recognized, translates business objectives into technical roadmaps, and helps clients reimagine their customer experience approach rather than simply optimizing existing processes.Business Impact & Value Demonstration Successful TAMs deliver measurable ROI, elevate their role from technical support to strategic advisor, and connect technical challenges to broader market trends that position clients ahead of competitors.Innovation & Future-Readiness We seek candidates who anticipate technology shifts before they become mainstream, implement solutions that create unexpected capabilities, and influence long-term technical architecture to accommodate future needs.Cross-Functional Leadership The position requires aligning multiple stakeholders with competing priorities, identifying patterns across clients to create portfolio-wide solutions, and elevating technical implementations into company-wide transformations.Self-Development & Learning Agility Top performers continuously address knowledge gaps to increase strategic value, adapt their approach to technical account management, and contribute to team-wide improvements in client service delivery. At Zendesk, the success indicators in this role are: Client adoption and expansion of Premier Enterprise offerings Measurable impact on client business outcomes Stakeholder engagement across all organizational levels Prevention of critical issues through proactive planning Influence on product development based on client feedback Contribution to Zendesk's collaborative culture and global excellence Working in a Hybrid model: We love flexibility - that's why our teams can benefit from a hybrid working model. We just recommend popping into the office once a week to catch up, collaborate, and enjoy our awesome perks. It's the perfect mix of freedom and fun!Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Dec 13, 2025
Full time
Job Description The Technical Account Manager (TAM) serves as a strategic extension of our customers' teams, bridging technical expertise with business acumen. TAMs guide clients in maximizing value from Zendesk solutions by understanding their business strategy, consulting on implementation methodologies, and creating technical solutions to business problems. Rather than performing implementations themselves, they partner with clients to navigate configurations, integrations, and overall architecture to drive innovation and transformation. In this role you will: Establish relationships across client organizations from administrators to C-level executives Document customer CX ecosystems including use-cases, workflows, and technical architecture Develop and lead Customer Technical Roadmaps with short, medium, and long-term plans Conduct regular operational reviews, including weekly meetings and monthly value playbacks Orchestrate Zendesk resources (PSE, Professional Services, Product Managers) to support implementations Create critical issue resolution plans and work closely with support teams Advocate for customer needs with Zendesk product teams Collaborate with other TAMs to ensure continuous improvement and global delivery excellence You are/ have: Knowledge of Zendesk products and experience managing Zendesk environments Fluent in English with outstanding communication skills at all organizational levels from administrators to executives You have technical experience, with at least 5 years working in a SaaS Enterprise environments Proven track record driving technical initiatives within organizations Experience in service management, operational support, and customer experience management Customer-facing technical leadership in enterprise settings Ability to thrive in collaborative and matrix environments Understanding of SaaS implementations, API use cases, and logic-based workflows Proven ability to develop creative solutions to complex problems, paired with genuine technical curiosity Deep understanding of at least one industry vertical As a Technical Account Manager you should have: Strategic Vision & Technical Orchestration The ideal candidate identifies opportunities clients haven't recognized, translates business objectives into technical roadmaps, and helps clients reimagine their customer experience approach rather than simply optimizing existing processes.Business Impact & Value Demonstration Successful TAMs deliver measurable ROI, elevate their role from technical support to strategic advisor, and connect technical challenges to broader market trends that position clients ahead of competitors.Innovation & Future-Readiness We seek candidates who anticipate technology shifts before they become mainstream, implement solutions that create unexpected capabilities, and influence long-term technical architecture to accommodate future needs.Cross-Functional Leadership The position requires aligning multiple stakeholders with competing priorities, identifying patterns across clients to create portfolio-wide solutions, and elevating technical implementations into company-wide transformations.Self-Development & Learning Agility Top performers continuously address knowledge gaps to increase strategic value, adapt their approach to technical account management, and contribute to team-wide improvements in client service delivery. At Zendesk, the success indicators in this role are: Client adoption and expansion of Premier Enterprise offerings Measurable impact on client business outcomes Stakeholder engagement across all organizational levels Prevention of critical issues through proactive planning Influence on product development based on client feedback Contribution to Zendesk's collaborative culture and global excellence Working in a Hybrid model: We love flexibility - that's why our teams can benefit from a hybrid working model. We just recommend popping into the office once a week to catch up, collaborate, and enjoy our awesome perks. It's the perfect mix of freedom and fun!Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Job Description The Technical Account Manager (TAM) serves as a strategic extension of our customers' teams, bridging technical expertise with business acumen. TAMs guide clients in maximizing value from Zendesk solutions by understanding their business strategy, consulting on implementation methodologies, and creating technical solutions to business problems. Rather than performing implementations themselves, they partner with clients to navigate configurations, integrations, and overall architecture to drive innovation and transformation. In this role you will: Establish relationships across client organizations from administrators to C-level executives Document customer CX ecosystems including use-cases, workflows, and technical architecture Develop and lead Customer Technical Roadmaps with short, medium, and long-term plans Conduct regular operational reviews, including weekly meetings and monthly value playbacks Orchestrate Zendesk resources (PSE, Professional Services, Product Managers) to support implementations Create critical issue resolution plans and work closely with support teams Advocate for customer needs with Zendesk product teams Collaborate with other TAMs to ensure continuous improvement and global delivery excellence You are/ have: Knowledge of Zendesk products and experience managing Zendesk environments Fluent in English with outstanding communication skills at all organizational levels from administrators to executives You have technical experience, with at least 5 years working in a SaaS Enterprise environments Proven track record driving technical initiatives within organizations Experience in service management, operational support, and customer experience management Customer-facing technical leadership in enterprise settings Ability to thrive in collaborative and matrix environments Understanding of SaaS implementations, API use cases, and logic-based workflows Proven ability to develop creative solutions to complex problems, paired with genuine technical curiosity Deep understanding of at least one industry vertical As a Technical Account Manager you should have: Strategic Vision & Technical Orchestration The ideal candidate identifies opportunities clients haven't recognized, translates business objectives into technical roadmaps, and helps clients reimagine their customer experience approach rather than simply optimizing existing processes.Business Impact & Value Demonstration Successful TAMs deliver measurable ROI, elevate their role from technical support to strategic advisor, and connect technical challenges to broader market trends that position clients ahead of competitors.Innovation & Future-Readiness We seek candidates who anticipate technology shifts before they become mainstream, implement solutions that create unexpected capabilities, and influence long-term technical architecture to accommodate future needs.Cross-Functional Leadership The position requires aligning multiple stakeholders with competing priorities, identifying patterns across clients to create portfolio-wide solutions, and elevating technical implementations into company-wide transformations.Self-Development & Learning Agility Top performers continuously address knowledge gaps to increase strategic value, adapt their approach to technical account management, and contribute to team-wide improvements in client service delivery. At Zendesk, the success indicators in this role are: Client adoption and expansion of Premier Enterprise offerings Measurable impact on client business outcomes Stakeholder engagement across all organizational levels Prevention of critical issues through proactive planning Influence on product development based on client feedback Contribution to Zendesk's collaborative culture and global excellence Working in a Hybrid model: We love flexibility - that's why our teams can benefit from a hybrid working model. We just recommend popping into the office once a week to catch up, collaborate, and enjoy our awesome perks. It's the perfect mix of freedom and fun!Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Dec 13, 2025
Full time
Job Description The Technical Account Manager (TAM) serves as a strategic extension of our customers' teams, bridging technical expertise with business acumen. TAMs guide clients in maximizing value from Zendesk solutions by understanding their business strategy, consulting on implementation methodologies, and creating technical solutions to business problems. Rather than performing implementations themselves, they partner with clients to navigate configurations, integrations, and overall architecture to drive innovation and transformation. In this role you will: Establish relationships across client organizations from administrators to C-level executives Document customer CX ecosystems including use-cases, workflows, and technical architecture Develop and lead Customer Technical Roadmaps with short, medium, and long-term plans Conduct regular operational reviews, including weekly meetings and monthly value playbacks Orchestrate Zendesk resources (PSE, Professional Services, Product Managers) to support implementations Create critical issue resolution plans and work closely with support teams Advocate for customer needs with Zendesk product teams Collaborate with other TAMs to ensure continuous improvement and global delivery excellence You are/ have: Knowledge of Zendesk products and experience managing Zendesk environments Fluent in English with outstanding communication skills at all organizational levels from administrators to executives You have technical experience, with at least 5 years working in a SaaS Enterprise environments Proven track record driving technical initiatives within organizations Experience in service management, operational support, and customer experience management Customer-facing technical leadership in enterprise settings Ability to thrive in collaborative and matrix environments Understanding of SaaS implementations, API use cases, and logic-based workflows Proven ability to develop creative solutions to complex problems, paired with genuine technical curiosity Deep understanding of at least one industry vertical As a Technical Account Manager you should have: Strategic Vision & Technical Orchestration The ideal candidate identifies opportunities clients haven't recognized, translates business objectives into technical roadmaps, and helps clients reimagine their customer experience approach rather than simply optimizing existing processes.Business Impact & Value Demonstration Successful TAMs deliver measurable ROI, elevate their role from technical support to strategic advisor, and connect technical challenges to broader market trends that position clients ahead of competitors.Innovation & Future-Readiness We seek candidates who anticipate technology shifts before they become mainstream, implement solutions that create unexpected capabilities, and influence long-term technical architecture to accommodate future needs.Cross-Functional Leadership The position requires aligning multiple stakeholders with competing priorities, identifying patterns across clients to create portfolio-wide solutions, and elevating technical implementations into company-wide transformations.Self-Development & Learning Agility Top performers continuously address knowledge gaps to increase strategic value, adapt their approach to technical account management, and contribute to team-wide improvements in client service delivery. At Zendesk, the success indicators in this role are: Client adoption and expansion of Premier Enterprise offerings Measurable impact on client business outcomes Stakeholder engagement across all organizational levels Prevention of critical issues through proactive planning Influence on product development based on client feedback Contribution to Zendesk's collaborative culture and global excellence Working in a Hybrid model: We love flexibility - that's why our teams can benefit from a hybrid working model. We just recommend popping into the office once a week to catch up, collaborate, and enjoy our awesome perks. It's the perfect mix of freedom and fun!Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Overview About Us You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready? The Team Are you ready to shape the future of enterprise digital transformation? Infosys Consulting is building a new, pioneering global management consulting capability in the Process Automation and ServiceNow space. We combine world-class ServiceNow technology services with deep consulting expertise to deliver unparalleled value and differentiation for our clients. This isn't just about implementation; it's about reinventing possibilities, challenging norms, and driving real business outcomes. If you're an ambitious consultant with a passion for innovation and client impact, we want you on our team. About your role As a ServiceNow Transformation & Advisory Consultant, you will be at the forefront of optimizing and transforming critical business workflows for global market leaders. You'll deliver end-to-end transformation projects, from strategic value assessments to complex ServiceNow implementations, directly shaping our clients' success. This role demands a blend of broad process automation experience, deep industry insight, and exceptional ServiceNow platform skills. Your role will Include Strategic Advisory:Providing expert, experience-supported advice on process optimization and operating model transformation using the ServiceNow platform. Outcome-Driven Delivery:Leading the design and delivery of ServiceNow solutions that directly enable clients' strategic business outcomes, improving experience, managing risk, and streamlining operations. Industry Expertise:Applying deep industry subject matter expertise across diverse sectors (Life Sciences, Industrial Products, Consumer Business, Financial Services, Media & Telecommunications) to tailor solutions. Client Partnership:Cultivating and expanding trusted advisor relationships with clients, advancing Infosys Consulting's objective to be their go-to partner. Practice Building:Contributing your ideas and expertise to grow our global consulting capability, coaching colleagues, and staying ahead of market trends. Business Development:Supporting bid responses and identifying new opportunities to expand our impact with clients. ServiceNow Mastery (5+ years required):Proven experience in ServiceNow implementation and advisory roles, with hands-on expertise across at least 3 core ServiceNow modules. Preferred Module Specializations:Agentic AI (Now Assist, GenAI), Service Order Management (SOM), Configuration Management Database (CMDB), Customer Service Management (CSM), HR Service Delivery (HRSD), and complex Integrations. Consulting Acumen:A minimum of 5 years of dedicated consulting experience, or a strong track record in client-facing advisory roles within industry. Certifications that Set You Apart: Required:ServiceNow Certified System Administrator (CSA). Highly Preferred:At least two (2) ServiceNow Certified Implementation Specialist (CIS) certifications in relevant modules. Project Leadership:Demonstrable experience in project management, agile delivery, business analysis, solution architecture, and scope definition. Valuable Certifications:PMP, Prince2, SAFe, or other Scaled Agile certifications. Driving Change:Experience in managing organizational change and driving adoption for technology transformations. Desired Certifications:PROSCI, TBM (Technology Business Management). Pre-Sales & Value Articulation:Proven ability in business development, bid response, use case development, and clearly articulating solution value to senior stakeholders. Essential Skills:Exceptional stakeholder management, problem-solving, analytical thinking, and outstanding written and verbal communication skills (C2 proficiency in English and local country language(s . Mobility:Willingness to travel to client sites as required. Given that this is just a short snapshot of the role we encourage you to apply even if you do not meet all the requirements listed above. We are looking for individuals who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now. About Infosys Consulting Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey. Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page. Within Europe, we are recognized as one of the UK's top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on Germany's top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row. We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We'd love to hear from you Apply today!
Dec 13, 2025
Full time
Overview About Us You want to boost your career and collaborate with expert, talented colleagues to solve and deliver against our clients' most important challenges? We are growing and are looking for people to join our team. You'll be part of an entrepreneurial, high-growth environment of 300.000 employees. Our dynamic organization allows you to work across functional business pillars, contributing your ideas, experiences, diverse thinking, and a strong mindset. Are you ready? The Team Are you ready to shape the future of enterprise digital transformation? Infosys Consulting is building a new, pioneering global management consulting capability in the Process Automation and ServiceNow space. We combine world-class ServiceNow technology services with deep consulting expertise to deliver unparalleled value and differentiation for our clients. This isn't just about implementation; it's about reinventing possibilities, challenging norms, and driving real business outcomes. If you're an ambitious consultant with a passion for innovation and client impact, we want you on our team. About your role As a ServiceNow Transformation & Advisory Consultant, you will be at the forefront of optimizing and transforming critical business workflows for global market leaders. You'll deliver end-to-end transformation projects, from strategic value assessments to complex ServiceNow implementations, directly shaping our clients' success. This role demands a blend of broad process automation experience, deep industry insight, and exceptional ServiceNow platform skills. Your role will Include Strategic Advisory:Providing expert, experience-supported advice on process optimization and operating model transformation using the ServiceNow platform. Outcome-Driven Delivery:Leading the design and delivery of ServiceNow solutions that directly enable clients' strategic business outcomes, improving experience, managing risk, and streamlining operations. Industry Expertise:Applying deep industry subject matter expertise across diverse sectors (Life Sciences, Industrial Products, Consumer Business, Financial Services, Media & Telecommunications) to tailor solutions. Client Partnership:Cultivating and expanding trusted advisor relationships with clients, advancing Infosys Consulting's objective to be their go-to partner. Practice Building:Contributing your ideas and expertise to grow our global consulting capability, coaching colleagues, and staying ahead of market trends. Business Development:Supporting bid responses and identifying new opportunities to expand our impact with clients. ServiceNow Mastery (5+ years required):Proven experience in ServiceNow implementation and advisory roles, with hands-on expertise across at least 3 core ServiceNow modules. Preferred Module Specializations:Agentic AI (Now Assist, GenAI), Service Order Management (SOM), Configuration Management Database (CMDB), Customer Service Management (CSM), HR Service Delivery (HRSD), and complex Integrations. Consulting Acumen:A minimum of 5 years of dedicated consulting experience, or a strong track record in client-facing advisory roles within industry. Certifications that Set You Apart: Required:ServiceNow Certified System Administrator (CSA). Highly Preferred:At least two (2) ServiceNow Certified Implementation Specialist (CIS) certifications in relevant modules. Project Leadership:Demonstrable experience in project management, agile delivery, business analysis, solution architecture, and scope definition. Valuable Certifications:PMP, Prince2, SAFe, or other Scaled Agile certifications. Driving Change:Experience in managing organizational change and driving adoption for technology transformations. Desired Certifications:PROSCI, TBM (Technology Business Management). Pre-Sales & Value Articulation:Proven ability in business development, bid response, use case development, and clearly articulating solution value to senior stakeholders. Essential Skills:Exceptional stakeholder management, problem-solving, analytical thinking, and outstanding written and verbal communication skills (C2 proficiency in English and local country language(s . Mobility:Willingness to travel to client sites as required. Given that this is just a short snapshot of the role we encourage you to apply even if you do not meet all the requirements listed above. We are looking for individuals who strive to make an impact and are eager to learn. If this sounds like you and you feel you have the skills and experience required, then please apply now. About Infosys Consulting Be part of a globally renowned management consulting firm on the front-line of industry disruption and at the cutting edge of technology. We work with market leading brands across sectors. Our culture is inclusive and entrepreneurial. Being a mid-size consultancy within the scale of Infosys gives us the global reach to partner with our clients throughout their transformation journey. Our core values, IC-LIFE, form a common code that helps us move forward. IC-LIFE stands for Inclusion, Equity and Diversity, Client, Leadership, Integrity, Fairness, and Excellence. To learn more about Infosys Consulting and our values, please visit our careers page. Within Europe, we are recognized as one of the UK's top firms by the Financial Times and Forbes due to our client innovations, our cultural diversity and dedicated training and career paths. Infosys is on Germany's top employers list for 2023. Management Consulting Magazine named us on their list of Best Firms to Work for. Furthermore, Infosys has been recognized by the Top Employers Institute, a global certification company, for its exceptional standards in employee conditions across Europe for five years in a row. We offer industry-leading compensation and benefits, along with top training and development opportunities so that you can grow your career and achieve your personal ambitions. Curious to learn more? We'd love to hear from you Apply today!
Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys' platform and cloud-based solutions in over 4,000 laboratories across 39 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys' mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer. Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres - and is the only provider to repetitively deliver to all disciplines end-to-end - at scale. Fostering healthier communities. Role Description Deployment of the Clinisys WinPath Enterprise solution, comprising of various Oracle databases including WinPath, PathManager and CyberLab applications. To work within the Delivery environment organising and overseeing all customer-based IT implementations, developing quality processes and documentation for installation to satisfy the customer and business requirements. Working closely with the Service Desk and development teams to solve customer Oracle issues as required and to lead in customer database upgrades and sizing. To partake in the out of hours on-call rota. To keep abreast of Oracle products and functionality. To work with and support Technical Sales, Sales and Bids when required to ensure accurate and timely quotations and technical specifications. Knowledge, Skills & Abilities Excellent communication skills; able to adapt to technical and non-technical audiences. Highly motivated, capable of working independently or in a team. Strong problem-solving, decision-making, planning, and organizational skills. Flexible and adaptable to changing demands; able to perform under tight deadlines. Customer-focused with strong interpersonal skills. Quick learner with ability to retain and apply business processes. Technical proficiency in: Oracle Database Server: design, administration, performance tuning. PL/SQL, command-line scripting, TOAD/SQL Developer. MS Office Suite (Word, Excel, Access, Visio, PowerPoint). Awareness of ITIL and Project Management methodologies. Required Experience & Education 5+ years in Oracle database administration and design, ideally in a software solutions environment. High availability solutions (Oracle RAC, CRS, Data Guard). RMAN backups/recovery, import/export, Data Pump. Performance tuning on Windows and Unix/Linux platforms. Cloud platforms, especially Microsoft Azure. Skilled in SQL, PL/SQL, shell scripting, and batch programs. Oracle Certified Professional (minimum: Oracle Certified Administrator). Degree educated or equivalent. Experience in UK/Ireland health sectors is advantageous. This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting. Onboarding As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.
Dec 13, 2025
Full time
Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys' platform and cloud-based solutions in over 4,000 laboratories across 39 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys' mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer. Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres - and is the only provider to repetitively deliver to all disciplines end-to-end - at scale. Fostering healthier communities. Role Description Deployment of the Clinisys WinPath Enterprise solution, comprising of various Oracle databases including WinPath, PathManager and CyberLab applications. To work within the Delivery environment organising and overseeing all customer-based IT implementations, developing quality processes and documentation for installation to satisfy the customer and business requirements. Working closely with the Service Desk and development teams to solve customer Oracle issues as required and to lead in customer database upgrades and sizing. To partake in the out of hours on-call rota. To keep abreast of Oracle products and functionality. To work with and support Technical Sales, Sales and Bids when required to ensure accurate and timely quotations and technical specifications. Knowledge, Skills & Abilities Excellent communication skills; able to adapt to technical and non-technical audiences. Highly motivated, capable of working independently or in a team. Strong problem-solving, decision-making, planning, and organizational skills. Flexible and adaptable to changing demands; able to perform under tight deadlines. Customer-focused with strong interpersonal skills. Quick learner with ability to retain and apply business processes. Technical proficiency in: Oracle Database Server: design, administration, performance tuning. PL/SQL, command-line scripting, TOAD/SQL Developer. MS Office Suite (Word, Excel, Access, Visio, PowerPoint). Awareness of ITIL and Project Management methodologies. Required Experience & Education 5+ years in Oracle database administration and design, ideally in a software solutions environment. High availability solutions (Oracle RAC, CRS, Data Guard). RMAN backups/recovery, import/export, Data Pump. Performance tuning on Windows and Unix/Linux platforms. Cloud platforms, especially Microsoft Azure. Skilled in SQL, PL/SQL, shell scripting, and batch programs. Oracle Certified Professional (minimum: Oracle Certified Administrator). Degree educated or equivalent. Experience in UK/Ireland health sectors is advantageous. This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting. Onboarding As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.
The Goodwood Estate Company Limited
Chichester, Sussex
Join our Health & Wellbeing team as a Sales Manager, where you'll play a key role in driving membership growth, retention, and retreat sales. Reporting to the Club Manager, you'll lead the sales process from initial enquiry through to onboarding, ensuring a seamless and high-quality experience for every member. What you'll be doing: Drive membership sales and retention across a range of health and wellbeing offerings Manage the full sales pipeline, including lead generation, tours, sign ups, onboarding, renewals, and waitlists Analyse non-converted leads and share insights with marketing and senior teams Support the wider membership strategy across the estate Sell wellbeing retreats and support the Club Manager when needed including acting as the point of contact in their absence Lead a team of administrators to deliver a professional, customer focused experience Conduct market and competitor research to stay ahead of trends Build long term relationships with members to encourage recurring revenue and upselling Monitor member satisfaction and suggest improvements to enhance the membership experience Prepare team rotas and manage shift changes Represent the Health & Wellbeing team at events to build rapport and community What you'll bring: Proven track record in sales, ideally within the wellbeing industry Strong interpersonal and communication skills A genuine passion for health, wellness, and customer service Confidence in building trust and rapport with members Ability to work to KPIs and meet deadlines What we're looking for: Passionate and positive with a "can do" attitude Excellent attention to detail and organisational skills A quick learner who takes responsibility and makes confident decisions Strong customer service skills and a sense of fun! Flexibility to work weekends and holidays What you'll get: Free tickets to our events Entry into the Group Performance Share scheme Access to wellbeing and fitness facilities A supportive and collaborative working environment Staff meals while on duty
Dec 13, 2025
Full time
Join our Health & Wellbeing team as a Sales Manager, where you'll play a key role in driving membership growth, retention, and retreat sales. Reporting to the Club Manager, you'll lead the sales process from initial enquiry through to onboarding, ensuring a seamless and high-quality experience for every member. What you'll be doing: Drive membership sales and retention across a range of health and wellbeing offerings Manage the full sales pipeline, including lead generation, tours, sign ups, onboarding, renewals, and waitlists Analyse non-converted leads and share insights with marketing and senior teams Support the wider membership strategy across the estate Sell wellbeing retreats and support the Club Manager when needed including acting as the point of contact in their absence Lead a team of administrators to deliver a professional, customer focused experience Conduct market and competitor research to stay ahead of trends Build long term relationships with members to encourage recurring revenue and upselling Monitor member satisfaction and suggest improvements to enhance the membership experience Prepare team rotas and manage shift changes Represent the Health & Wellbeing team at events to build rapport and community What you'll bring: Proven track record in sales, ideally within the wellbeing industry Strong interpersonal and communication skills A genuine passion for health, wellness, and customer service Confidence in building trust and rapport with members Ability to work to KPIs and meet deadlines What we're looking for: Passionate and positive with a "can do" attitude Excellent attention to detail and organisational skills A quick learner who takes responsibility and makes confident decisions Strong customer service skills and a sense of fun! Flexibility to work weekends and holidays What you'll get: Free tickets to our events Entry into the Group Performance Share scheme Access to wellbeing and fitness facilities A supportive and collaborative working environment Staff meals while on duty
Update your details, view your application and progress Login Job search e.g. "Administrator, Melbourne" Refine search Region Location Category Work type Brand Global Operations Leader - Client Meetings and Events Programme Apply now Refer a friend Job no: 528756 Brand: FCM Meetings & Events Work type: Full time Location: London Categories: Operations & Professional Services, Events & Production The Global Operations Leader ensures exceptional delivery of the client's global meeting and events programme through strategic optimisation, operational excellence, and continuous improvement. This role defines and implements strategies, methodologies, and processes that drive efficiency, cost-effectiveness, and superior service delivery across all client event operations worldwide. As the primary client-facing operational lead, this position is responsible for governance, risk management, and performance enhancement across the entire programme lifecycle. About FCM Meeting and Events Working for FCM Meetings & Events is all about bringing the world together, one event at a time. Attending events is no longer just about "getting together" - it's about reconnecting, relinking, and reopening the globe. Our shared culture, creativity and systems with parent travel management company, FCM, means our clients receive the best of both worlds. Plus, it means our people are offered award-winning work perks. We don't just think outside the box, we dance around it. Join our team to work with the best of the best in a flexible, collaborative events agency. The Role Serve as the primary point of contact for client service components and issues related to meetings and events programme operations Develop and implement global operational strategies and policies to drive efficiency and productivity across the client's entire M&E programme Drive the optimisation of global budgets and control expenses to ensure cost-effectiveness aligned to the client's global savings targets Identify and mitigate risks in operational processes and develop contingency plans Collect and analyse client data to provide actionable insights and improve service delivery Manage and coordinate global supply chain and logistics operations to ensure year-over-year 3rd party vendor cost and relationship efficiencies Monitor and analyse key performance indicators (KPIs) and operational metrics to identify areas for improvement Oversee daily operations across all regions, ensuring smooth and efficient execution of processes and key service deliverables Lead, mentor, and develop a global team of operational team members that support the delivery of programme goals and service excellence Work closely with cross-functional teams, such as sales, marketing, finance, and senior leadership, to achieve programme goals Lead/sponsor business improvement projects across the client's global network About You 5+ years of experience in a similar client facing operations leadership role Proven experience in meetings and events management, preferably in a global environment Strong proficiency in Microsoft Office suite with advanced skills Experience with event management technology systems Demonstrated ability in budget management and financial analysis Industry knowledge of travel, tourism events, groups & meetings Project management experience with complex, multi-stakeholder initiatives Experience managing global teams across multiple locations and time zones Background in client relationship management and stakeholder communication Background in Life sciences is advantageous Qualifications Tertiary level qualification in related field Professional certifications in event management, project management, or operations preferred What's in it for you Exclusive Travel Discounts:As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team. Career Development:With Flight Centre Travel Group's global presence, spanning 30+ brands in over 20 countries, you'll have clear career pathways and the resources you need to achieve your professional goals, including training and support. Vibrant Culture & industry-renowned social events:Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more. Active Hour:Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness. Comprehensive Health Cash Plan:Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan. Health & Wellbeing Challenges:Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy. Financial Wellbeing Support:Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances. And Much More:Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits. Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .
Dec 13, 2025
Full time
Update your details, view your application and progress Login Job search e.g. "Administrator, Melbourne" Refine search Region Location Category Work type Brand Global Operations Leader - Client Meetings and Events Programme Apply now Refer a friend Job no: 528756 Brand: FCM Meetings & Events Work type: Full time Location: London Categories: Operations & Professional Services, Events & Production The Global Operations Leader ensures exceptional delivery of the client's global meeting and events programme through strategic optimisation, operational excellence, and continuous improvement. This role defines and implements strategies, methodologies, and processes that drive efficiency, cost-effectiveness, and superior service delivery across all client event operations worldwide. As the primary client-facing operational lead, this position is responsible for governance, risk management, and performance enhancement across the entire programme lifecycle. About FCM Meeting and Events Working for FCM Meetings & Events is all about bringing the world together, one event at a time. Attending events is no longer just about "getting together" - it's about reconnecting, relinking, and reopening the globe. Our shared culture, creativity and systems with parent travel management company, FCM, means our clients receive the best of both worlds. Plus, it means our people are offered award-winning work perks. We don't just think outside the box, we dance around it. Join our team to work with the best of the best in a flexible, collaborative events agency. The Role Serve as the primary point of contact for client service components and issues related to meetings and events programme operations Develop and implement global operational strategies and policies to drive efficiency and productivity across the client's entire M&E programme Drive the optimisation of global budgets and control expenses to ensure cost-effectiveness aligned to the client's global savings targets Identify and mitigate risks in operational processes and develop contingency plans Collect and analyse client data to provide actionable insights and improve service delivery Manage and coordinate global supply chain and logistics operations to ensure year-over-year 3rd party vendor cost and relationship efficiencies Monitor and analyse key performance indicators (KPIs) and operational metrics to identify areas for improvement Oversee daily operations across all regions, ensuring smooth and efficient execution of processes and key service deliverables Lead, mentor, and develop a global team of operational team members that support the delivery of programme goals and service excellence Work closely with cross-functional teams, such as sales, marketing, finance, and senior leadership, to achieve programme goals Lead/sponsor business improvement projects across the client's global network About You 5+ years of experience in a similar client facing operations leadership role Proven experience in meetings and events management, preferably in a global environment Strong proficiency in Microsoft Office suite with advanced skills Experience with event management technology systems Demonstrated ability in budget management and financial analysis Industry knowledge of travel, tourism events, groups & meetings Project management experience with complex, multi-stakeholder initiatives Experience managing global teams across multiple locations and time zones Background in client relationship management and stakeholder communication Background in Life sciences is advantageous Qualifications Tertiary level qualification in related field Professional certifications in event management, project management, or operations preferred What's in it for you Exclusive Travel Discounts:As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team. Career Development:With Flight Centre Travel Group's global presence, spanning 30+ brands in over 20 countries, you'll have clear career pathways and the resources you need to achieve your professional goals, including training and support. Vibrant Culture & industry-renowned social events:Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more. Active Hour:Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness. Comprehensive Health Cash Plan:Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan. Health & Wellbeing Challenges:Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy. Financial Wellbeing Support:Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances. And Much More:Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits. Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .
Salary: £35k - 38k per year + Benefits per annum Vehicle Technician required for an independent garage The Recruitment Solution have a rare opportunity for an experienced MOT Tester to work for a well-established, independent garage, with franchised authorised repairer' status, based in the Reading area. Our clients, whom have been established for over 20 years, are well known for delivering excellent customer service. They take pride in delivering a first class service and quality repairs. They offer a great basic salary and overtime, they have REMOVED the traditional bonus, and pay a higher basic, so that you can concentrate on quality. MOT Tester Requirements: You must be a fully qualified MOT Tester You must possess your own Tools Hold a Full Drivers Licence. MOT Licence for class 4 and 7 If you have the relevant experience my client is seeking, please forward your CV to . You can call the office on or why not call Daniel directly on . We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more. By submitting your details you agree to our T&Cs
Dec 13, 2025
Full time
Salary: £35k - 38k per year + Benefits per annum Vehicle Technician required for an independent garage The Recruitment Solution have a rare opportunity for an experienced MOT Tester to work for a well-established, independent garage, with franchised authorised repairer' status, based in the Reading area. Our clients, whom have been established for over 20 years, are well known for delivering excellent customer service. They take pride in delivering a first class service and quality repairs. They offer a great basic salary and overtime, they have REMOVED the traditional bonus, and pay a higher basic, so that you can concentrate on quality. MOT Tester Requirements: You must be a fully qualified MOT Tester You must possess your own Tools Hold a Full Drivers Licence. MOT Licence for class 4 and 7 If you have the relevant experience my client is seeking, please forward your CV to . You can call the office on or why not call Daniel directly on . We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs throughout the South East including all London and all Essex postcodes. Call Us Now For Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more. By submitting your details you agree to our T&Cs
Finance & HR Administrator Our client is a small, family-run company that specialises in supplying, installing, and maintaining expansion joints and bearings on bridges across the UK's highways. You will be responsible for overseeing day-to-day financial operations, supporting HR processes, and helping to ensure the business runs efficiently and compliantly. This is a varied role that offers insight into multiple aspects of business administration, finance, and operational support. Please note: the expected start date is mid-February 2026. Finance & HR Administrator What's in it for you? Monday to Friday, 09:00 - 17:00 £30,000 - £35,000 per annum 22 days holiday per year (7 days must be retained for Christmas shutdown) plus bank holidays Auto-enrollment pension, with optional Stakeholder pension matched up to 3% of salary after probation Profit-related bonus paid in July and December Free on-site parking Finance & HR Administrator Key Responsibilities Process day-to-day financial operations, including payroll, sales ledger, purchase ledger, bank reconciliations, and intercompany transactions Collect, input, and review data for financial spreadsheets and reports Audit financial statements to ensure accuracy and reconcile discrepancies Maintain and adhere to financial policies and procedures Liaise with accountants on tax, auditing, banking, and investments Create, send, and follow up on sales invoices Prepare payroll payments for employees Provide financial insight and reports to senior management to aid decision-making Review and maintain company policies, HR procedures, and occupational health records Handle recruitment, onboarding, and HR administration Manage import procedures and paperwork for European suppliers Oversee vehicle administration and insurance renewals Sense-check and process customer quotations Purchase materials and tools at the best prices Stay up to date with accounting software and financial legislation Finance & HR Administrator Role Requirements Proven experience with Sage 50 Accounts and Sage 50 Payroll Experience with intercompany transactions, bank reconciliations, and CIS Knowledge of HR and recruitment procedures Strong Microsoft Office skills, especially Excel Highly organised with the ability to work independently and handle varied tasks Excellent attention to detail and accuracy Strong communication skills for liaising with colleagues, accountants, customers, and suppliers Reliable and motivated, with a practical, problem-solving mindset Please note this job description is a general overview and may be subject to change in line with our client's requirements. JBRP1_UKTJ
Dec 13, 2025
Full time
Finance & HR Administrator Our client is a small, family-run company that specialises in supplying, installing, and maintaining expansion joints and bearings on bridges across the UK's highways. You will be responsible for overseeing day-to-day financial operations, supporting HR processes, and helping to ensure the business runs efficiently and compliantly. This is a varied role that offers insight into multiple aspects of business administration, finance, and operational support. Please note: the expected start date is mid-February 2026. Finance & HR Administrator What's in it for you? Monday to Friday, 09:00 - 17:00 £30,000 - £35,000 per annum 22 days holiday per year (7 days must be retained for Christmas shutdown) plus bank holidays Auto-enrollment pension, with optional Stakeholder pension matched up to 3% of salary after probation Profit-related bonus paid in July and December Free on-site parking Finance & HR Administrator Key Responsibilities Process day-to-day financial operations, including payroll, sales ledger, purchase ledger, bank reconciliations, and intercompany transactions Collect, input, and review data for financial spreadsheets and reports Audit financial statements to ensure accuracy and reconcile discrepancies Maintain and adhere to financial policies and procedures Liaise with accountants on tax, auditing, banking, and investments Create, send, and follow up on sales invoices Prepare payroll payments for employees Provide financial insight and reports to senior management to aid decision-making Review and maintain company policies, HR procedures, and occupational health records Handle recruitment, onboarding, and HR administration Manage import procedures and paperwork for European suppliers Oversee vehicle administration and insurance renewals Sense-check and process customer quotations Purchase materials and tools at the best prices Stay up to date with accounting software and financial legislation Finance & HR Administrator Role Requirements Proven experience with Sage 50 Accounts and Sage 50 Payroll Experience with intercompany transactions, bank reconciliations, and CIS Knowledge of HR and recruitment procedures Strong Microsoft Office skills, especially Excel Highly organised with the ability to work independently and handle varied tasks Excellent attention to detail and accuracy Strong communication skills for liaising with colleagues, accountants, customers, and suppliers Reliable and motivated, with a practical, problem-solving mindset Please note this job description is a general overview and may be subject to change in line with our client's requirements. JBRP1_UKTJ
Despatch Administrator Contract type: Full-time About our client Our client is a world-leading manufacturer of wood-based panels with over 40 sites worldwide employing 15,000 people. Their private ownership structure fosters a culture of ambition and entrepreneurship, which sits at the heart of their vision and values. To help support the logistics department they are now looking for a skilled administrator, who can add real value to a dynamic and fast paced environment. Main Duties and Responsibilities Despatch Administrator - Key Responsibilities: Support the day-to-day smooth running of dispatch operations, coordinating HGV drivers and despatch forklift truck drivers to ensure customer satisfaction and on-time, in-full deliveries. Ensure compliance with health and safety standards and company procedures. Prepare and process despatch documentation, including delivery notes. Communicate with warehouse staff, drivers, and sales teams to coordinate outbound loads. Schedule and track outgoing deliveries to ensure deadlines are met. Maintain accurate records of all outgoing goods and update systems accordingly. Perform regular checks on despatch paperwork and flag any discrepancies. Support the despatch team with administrative tasks as needed. Requirements Excellent organisational and multitasking skills with the ability to prioritise and manage multiple despatches efficiently. Strong communication skills (verbal and written) for coordinating with drivers, customers, and internal departments. Proficiency in Microsoft Office Suite (Excel, Outlook, Word). Strong problem-solving abilities and attention to detail. Ability to work under pressure and meet strict deadlines. What they offer Competitive salary Interesting and challenging work Continued training, support and career development. The opportunity to work with and learn from, industry leading people who are committed to excellence. Click Apply to complete your application.
Dec 13, 2025
Full time
Despatch Administrator Contract type: Full-time About our client Our client is a world-leading manufacturer of wood-based panels with over 40 sites worldwide employing 15,000 people. Their private ownership structure fosters a culture of ambition and entrepreneurship, which sits at the heart of their vision and values. To help support the logistics department they are now looking for a skilled administrator, who can add real value to a dynamic and fast paced environment. Main Duties and Responsibilities Despatch Administrator - Key Responsibilities: Support the day-to-day smooth running of dispatch operations, coordinating HGV drivers and despatch forklift truck drivers to ensure customer satisfaction and on-time, in-full deliveries. Ensure compliance with health and safety standards and company procedures. Prepare and process despatch documentation, including delivery notes. Communicate with warehouse staff, drivers, and sales teams to coordinate outbound loads. Schedule and track outgoing deliveries to ensure deadlines are met. Maintain accurate records of all outgoing goods and update systems accordingly. Perform regular checks on despatch paperwork and flag any discrepancies. Support the despatch team with administrative tasks as needed. Requirements Excellent organisational and multitasking skills with the ability to prioritise and manage multiple despatches efficiently. Strong communication skills (verbal and written) for coordinating with drivers, customers, and internal departments. Proficiency in Microsoft Office Suite (Excel, Outlook, Word). Strong problem-solving abilities and attention to detail. Ability to work under pressure and meet strict deadlines. What they offer Competitive salary Interesting and challenging work Continued training, support and career development. The opportunity to work with and learn from, industry leading people who are committed to excellence. Click Apply to complete your application.
My client is looking for a proactive and confident individual to join their team in a varied Sales and Administration Support role. This position combines customer-facing sales activity with wider office and marketing support, offering an excellent opportunity to develop strong commercial and administrative skills. Key responsibilities Handling customer enquiries, processing orders and resolving acc click apply for full job details
Dec 13, 2025
Full time
My client is looking for a proactive and confident individual to join their team in a varied Sales and Administration Support role. This position combines customer-facing sales activity with wider office and marketing support, offering an excellent opportunity to develop strong commercial and administrative skills. Key responsibilities Handling customer enquiries, processing orders and resolving acc click apply for full job details
A leading technology solutions provider in Manchester seeks a Salesforce Administrator to maintain, administer, and optimize Salesforce. You will resolve Salesforce-related issues, support users, and ensure system performance while balancing multiple priorities. Ideal candidates will have at least 2 years of Salesforce experience, strong troubleshooting skills, and the ability to communicate technical matters effectively. Join a collaborative team where your contributions make a significant impact!
Dec 13, 2025
Full time
A leading technology solutions provider in Manchester seeks a Salesforce Administrator to maintain, administer, and optimize Salesforce. You will resolve Salesforce-related issues, support users, and ensure system performance while balancing multiple priorities. Ideal candidates will have at least 2 years of Salesforce experience, strong troubleshooting skills, and the ability to communicate technical matters effectively. Join a collaborative team where your contributions make a significant impact!
A recruitment agency is seeking a Salesforce Administrator for their client in Hillington, Glasgow. This ongoing temporary position requires strong sales administration skills and proficiency in Microsoft Excel. Responsibilities include processing orders, client communications, and administrative support to the sales team. The role offers £13.39 per hour and requires immediate availability. A valid driver's license or local transport is essential for commuting to the site.
Dec 13, 2025
Full time
A recruitment agency is seeking a Salesforce Administrator for their client in Hillington, Glasgow. This ongoing temporary position requires strong sales administration skills and proficiency in Microsoft Excel. Responsibilities include processing orders, client communications, and administrative support to the sales team. The role offers £13.39 per hour and requires immediate availability. A valid driver's license or local transport is essential for commuting to the site.
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Summary As the Salesforce Admin, you will participate in the maintenance, administration and optimization of Salesforce. You will apply technical knowledge and skills to provide a secure, fault tolerant, scalable, and flexible platform that aligns with business goals. Key Areas of Responsibilities Research, troubleshoot and resolve escalated Salesforce related incidents for CDW coworkers. Supports business users and internal Technology teams by managing data, ensuring security standards are met or exceeded and delivering actionable analytics. Be a bridge between the business and technology by advising on Salesforce best practices. Help maintain internal and end user documentation. Investigate and report on new features and technologies. Work off hours and weekends as instructed by the business. Participate in a rotational on-call schedule. Ensure production environment availability, stability and performance through proactive monitoring, configuration and tuning. Follow CDW's policies, standard methodologies, and guidelines for cloud infrastructure. Communicate effectively with Technology teams and associated Business Partners. Education and/or Experience Qualifications High School Diploma or equivalent. 2+ years' experience with Salesforce administration Required Qualifications Intermediate understanding of Salesforce Administration Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines. Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience. Ability to understand, retain, and communicate routine information. Ability to compose materials such as detailed reports and work-related manuals. Strong troubleshooting skills. Preferred Qualifications Salesforce Admin Certification ITIL SAFe Agile experience We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
Dec 13, 2025
Full time
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Summary As the Salesforce Admin, you will participate in the maintenance, administration and optimization of Salesforce. You will apply technical knowledge and skills to provide a secure, fault tolerant, scalable, and flexible platform that aligns with business goals. Key Areas of Responsibilities Research, troubleshoot and resolve escalated Salesforce related incidents for CDW coworkers. Supports business users and internal Technology teams by managing data, ensuring security standards are met or exceeded and delivering actionable analytics. Be a bridge between the business and technology by advising on Salesforce best practices. Help maintain internal and end user documentation. Investigate and report on new features and technologies. Work off hours and weekends as instructed by the business. Participate in a rotational on-call schedule. Ensure production environment availability, stability and performance through proactive monitoring, configuration and tuning. Follow CDW's policies, standard methodologies, and guidelines for cloud infrastructure. Communicate effectively with Technology teams and associated Business Partners. Education and/or Experience Qualifications High School Diploma or equivalent. 2+ years' experience with Salesforce administration Required Qualifications Intermediate understanding of Salesforce Administration Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines. Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience. Ability to understand, retain, and communicate routine information. Ability to compose materials such as detailed reports and work-related manuals. Strong troubleshooting skills. Preferred Qualifications Salesforce Admin Certification ITIL SAFe Agile experience We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
Search Consultancy are currently recruiting for our client, an award winning organisation in their field who are looking to add a Salesforce Administrator to their busy sales department, on an ongoing temporary basis. My client is based in Hillington and ideally you will have your own car or live locally to allow you to travel easily to the area. You must have experience of working as a Sales Administrator as you will be expected to support the sales team and be able to hit the ground running with minimal supervision. The salary for this position will be £13.39per hour. You will work Monday - Thursday 8am - 4:45pm and Friday 9am - 12:30pm. You must be available to start immediately. This is a long term temporary contract, with scope for long term opportunities. Duties and Responsibilities will include: Representing the company in a professional and competent manner at all times and develop strong working relationships with colleagues and clients Checking purchase orders Processing orders Keeping clients up to date with delivery status Check the stock of parts on their internal systems and sourcing elsewhere if there is not enough required stock The administration of the Sales In-box and the identification of new business opportunities. Checking all invoices are passed to finance to submission in timely manner To be considered you must: Have strong sales administration/ customer service support skills Be available immediately Competent user of all Microsoft packages including excel Experience of dealing with customers via telephone and email You must be commutable to Hillington either by car or use of public transport within a reasonable time. If you have the relevant experience and are available immediately please apply by submitting your CV or email Denise at the Glasgow office Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Dec 13, 2025
Full time
Search Consultancy are currently recruiting for our client, an award winning organisation in their field who are looking to add a Salesforce Administrator to their busy sales department, on an ongoing temporary basis. My client is based in Hillington and ideally you will have your own car or live locally to allow you to travel easily to the area. You must have experience of working as a Sales Administrator as you will be expected to support the sales team and be able to hit the ground running with minimal supervision. The salary for this position will be £13.39per hour. You will work Monday - Thursday 8am - 4:45pm and Friday 9am - 12:30pm. You must be available to start immediately. This is a long term temporary contract, with scope for long term opportunities. Duties and Responsibilities will include: Representing the company in a professional and competent manner at all times and develop strong working relationships with colleagues and clients Checking purchase orders Processing orders Keeping clients up to date with delivery status Check the stock of parts on their internal systems and sourcing elsewhere if there is not enough required stock The administration of the Sales In-box and the identification of new business opportunities. Checking all invoices are passed to finance to submission in timely manner To be considered you must: Have strong sales administration/ customer service support skills Be available immediately Competent user of all Microsoft packages including excel Experience of dealing with customers via telephone and email You must be commutable to Hillington either by car or use of public transport within a reasonable time. If you have the relevant experience and are available immediately please apply by submitting your CV or email Denise at the Glasgow office Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
A leading animal welfare organization is seeking a Salesforce Administrator to support over 1,200 users and improve their Salesforce platform. Key responsibilities include handling user support, maintaining Flows, and ensuring data quality. Ideal candidates will have a solid background in Salesforce Administration and be certified. This role offers flexibility, a collaborative IT team, and a commitment to making a positive impact. Interviews are scheduled for January 2026.
Dec 13, 2025
Full time
A leading animal welfare organization is seeking a Salesforce Administrator to support over 1,200 users and improve their Salesforce platform. Key responsibilities include handling user support, maintaining Flows, and ensuring data quality. Ideal candidates will have a solid background in Salesforce Administration and be certified. This role offers flexibility, a collaborative IT team, and a commitment to making a positive impact. Interviews are scheduled for January 2026.
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Summary As the Salesforce Admin, you will participate in the maintenance, administration and optimization of Salesforce. You will apply technical knowledge and skills to provide a secure, fault tolerant, scalable, and flexible platform that aligns with business goals. Key Areas of Responsibilities Research, troubleshoot and resolve escalated Salesforce related incidents for CDW coworkers. Supports business users and internal Technology teams by managing data, ensuring security standards are met or exceeded and delivering actionable analytics. Be a bridge between the business and technology by advising on Salesforce best practices. Help maintain internal and end user documentation. Investigate and report on new features and technologies. Work off hours and weekends as instructed by the business. Participate in a rotational on-call schedule. Ensure production environment availability, stability and performance through proactive monitoring, configuration and tuning. Follow CDW's policies, standard methodologies, and guidelines for cloud infrastructure. Communicate effectively with Technology teams and associated Business Partners. Education and/or Experience Qualifications High School Diploma or equivalent. 2+ years' experience with Salesforce administration Required Qualifications Intermediate understanding of Salesforce Administration Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines. Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience. Ability to understand, retain, and communicate routine information. Ability to compose materials such as detailed reports and work-related manuals. Strong troubleshooting skills. Preferred Qualifications Salesforce Admin Certification ITIL SAFe Agile experience We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
Dec 13, 2025
Full time
Description At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. Summary As the Salesforce Admin, you will participate in the maintenance, administration and optimization of Salesforce. You will apply technical knowledge and skills to provide a secure, fault tolerant, scalable, and flexible platform that aligns with business goals. Key Areas of Responsibilities Research, troubleshoot and resolve escalated Salesforce related incidents for CDW coworkers. Supports business users and internal Technology teams by managing data, ensuring security standards are met or exceeded and delivering actionable analytics. Be a bridge between the business and technology by advising on Salesforce best practices. Help maintain internal and end user documentation. Investigate and report on new features and technologies. Work off hours and weekends as instructed by the business. Participate in a rotational on-call schedule. Ensure production environment availability, stability and performance through proactive monitoring, configuration and tuning. Follow CDW's policies, standard methodologies, and guidelines for cloud infrastructure. Communicate effectively with Technology teams and associated Business Partners. Education and/or Experience Qualifications High School Diploma or equivalent. 2+ years' experience with Salesforce administration Required Qualifications Intermediate understanding of Salesforce Administration Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines. Solid verbal and written communication skills with the ability to effectively communicate technical information to a non-technical audience. Ability to understand, retain, and communicate routine information. Ability to compose materials such as detailed reports and work-related manuals. Strong troubleshooting skills. Preferred Qualifications Salesforce Admin Certification ITIL SAFe Agile experience We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.
A leading recruitment agency in Glasgow is seeking a Salesforce Administrator for an ongoing temporary role, ideally starting immediately. You will support the sales team in a busy environment, handling order processing, client communication, and stock checking. Strong sales administration and customer service skills are essential, along with competency in Microsoft Office. The position offers a pay rate of £13.39 per hour, with working hours Monday to Thursday 8am - 4:45pm, and Friday 9am - 12:30pm.
Dec 13, 2025
Full time
A leading recruitment agency in Glasgow is seeking a Salesforce Administrator for an ongoing temporary role, ideally starting immediately. You will support the sales team in a busy environment, handling order processing, client communication, and stock checking. Strong sales administration and customer service skills are essential, along with competency in Microsoft Office. The position offers a pay rate of £13.39 per hour, with working hours Monday to Thursday 8am - 4:45pm, and Friday 9am - 12:30pm.
Role Responsibilities Develop a strong understanding of projects impacting your service area and ensuring service impact is minimizedLead technical success plans to ensure customers have a positive and successful experience using Relativity In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals elativity Relativity Certified Administrator required Preffered Qualifications 5+ years of technical experience working with Relativity products in a customer facing role Proven experience with SQL and Windows platform, and/or experience troubleshooting complex technical issues across the enterprise. Strong written and verbal communication skills Ability to work efficiently under pressure, drive projects to completion and meet deadlines. Ability to manage multiple projects simultaneously and prioritize based on company and team objectives. Meticulous attention to detail. Experience working in a SaaS, IaaS and/or Hybrid environments Experience with and knowledge of e-discovery industry and products. ITIL Certification Relativity Expert Minimum Qualifications 5+ years in a technical role directly supporting customers Benefit Highlights: Comprehensive health, dental, and vision plansParental leave for primary and secondary caregiversTwo, week-long company breaks per yearAdditional time offLong-term incentive programTraining investment programAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices Exhibit subject matter expert (SME) knowledge in RWe're solving big data challenges in the legal tech industry, and we're always looking for more people to join us on the journey. At Relativity, you'll learn cross-functional skills to grow your career and have the chance to make a big impact on our customers, our industry, and our communities. We admire and value our employees, so it's no surprise that our hiring process is designed to help us really get to know you - and for you to get to know us, too.
Dec 12, 2025
Full time
Role Responsibilities Develop a strong understanding of projects impacting your service area and ensuring service impact is minimizedLead technical success plans to ensure customers have a positive and successful experience using Relativity In the role of an SME, work collaboratively with cross-functional teams to enhance the product and create a better customer experience across multiple verticals elativity Relativity Certified Administrator required Preffered Qualifications 5+ years of technical experience working with Relativity products in a customer facing role Proven experience with SQL and Windows platform, and/or experience troubleshooting complex technical issues across the enterprise. Strong written and verbal communication skills Ability to work efficiently under pressure, drive projects to completion and meet deadlines. Ability to manage multiple projects simultaneously and prioritize based on company and team objectives. Meticulous attention to detail. Experience working in a SaaS, IaaS and/or Hybrid environments Experience with and knowledge of e-discovery industry and products. ITIL Certification Relativity Expert Minimum Qualifications 5+ years in a technical role directly supporting customers Benefit Highlights: Comprehensive health, dental, and vision plansParental leave for primary and secondary caregiversTwo, week-long company breaks per yearAdditional time offLong-term incentive programTraining investment programAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.Contributeto and follow Knowledge-Centered Support (KCS) processes and best practices Exhibit subject matter expert (SME) knowledge in RWe're solving big data challenges in the legal tech industry, and we're always looking for more people to join us on the journey. At Relativity, you'll learn cross-functional skills to grow your career and have the chance to make a big impact on our customers, our industry, and our communities. We admire and value our employees, so it's no surprise that our hiring process is designed to help us really get to know you - and for you to get to know us, too.
About the Role The Team At OSTTRA, we are passionate about our clients and are looking for a Customer Success Representative ready to join our growing global team. The successful candidate will be a dedicated customer advocate who possesses excellent communication skills, can autonomously manage complex issues, and drive maximum value and success for existing clients. This role will focus on the overall post-sales relationship with our strategic and new customers. This includes growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction. For more regarding OSTTRA, please visit: Responsibilities and Impact OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post-trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement. OSTTRA is a joint venture between S&P Global & CME Group. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators, and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation, leveraging leading technologies, industry expertise, and strong relationships with market participants. In this role, you'll be instrumental in ensuring our customers achieve their desired outcomes and maximize the value from their OSTTRA solutions. Your key responsibilities will include: Proactive Customer Engagement: Develop and maintain strong, long-lasting relationships with a portfolio of strategic and new customers, serving as their primary point of contact post-sale. Driving Adoption & Value: Guide customers through onboarding, training, and ongoing engagement to ensure full utilization and adoption of OSTTRA's platforms and services. Strategic Account Growth: Identify opportunities for expanded product usage and collaborate with the sales team on potential upsell and cross-sell initiatives. Customer Advocacy & Feedback: Collect, analyze, and communicate customer feedback to internal product and engineering teams, actively contributing to product development and improvements. Issue Resolution & Escalation: Act as a central point of contact for customer inquiries and complex issues, coordinating with support, product, and technical teams to ensure timely and effective resolution. Product Expertise: Become a subject matter expert on OSTTRA's platforms, providing guidance and best practices to customers. Performance Monitoring: Utilize data and analytics to monitor customer health, usage patterns, and identify areas for intervention or growth. What's in it for you Opportunity for Growth: Network across a wide range of sales and business-focused teams, with ample opportunities for professional development, training, and mentorship. Dynamic Environment: Gain exposure to rapid changes in Global Derivative Markets and their effect on Fintech. Building Relationships: Forge strong customer relationships with key industry participants. Impactful Work: Directly contribute to the success of our global financial market infrastructure. Collaborative Culture: Join a supportive and innovative team dedicated to client success and continuous learning. What We're Looking For Financial Market Knowledge: A sound understanding of financial markets and market participants. Experience: Over 5 years in a related function with direct customer advocacy and engagement experience in software post-sales or professional services. Platform Familiarity: Experience with at least one of OSTTRA's platforms (Trade Manager, MarkitWire, TradeServ and etc.) Presentation Skills: Proven experience in running presentations for clients. Language Fluency: Fluency in English is required; one or more additional languages is a plus. Exceptional Communication: Outstanding verbal, written, social, and interpersonal skills, with expertise in building long-term strategic relationships. Client Services Orientation: Strong listening, critical thinking, analytical skills, and a high degree of empathy. Team Player: An active team player who thrives in a multi-tasking environment, can adjust priorities on the fly, and maintains strong attention to detail. Data Acumen: Experience and/or interest in data analytics tools and utilizing data to monitor customer usage and identify adoption opportunities is a plus. Problem-Solving: Demonstrated ability to analyze complex situations, identify root causes, and propose effective solutions. Time Management & Organization: Capacity to manage multiple priorities and deadlines effectively in a fast-paced environment. Self-Motivated & Proactive: A driven individual who takes initiative and anticipates customer needs. About OSTTRA Launched in 2021, OSTTRA unites four businesses that have been at the heart of post-trade evolution and innovation for over 20 years: MarkitServ, Traiana, TriOptima and Reset. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at . What's In It For You Benefits We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Recruitment Fraud Alert If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here (). Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - %20English_formattedESQA508c.pdf 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group) Job ID: 319465 Posted On: 2025-11-26 Location: London, United Kingdom
Dec 12, 2025
Full time
About the Role The Team At OSTTRA, we are passionate about our clients and are looking for a Customer Success Representative ready to join our growing global team. The successful candidate will be a dedicated customer advocate who possesses excellent communication skills, can autonomously manage complex issues, and drive maximum value and success for existing clients. This role will focus on the overall post-sales relationship with our strategic and new customers. This includes growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction. For more regarding OSTTRA, please visit: Responsibilities and Impact OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post-trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement. OSTTRA is a joint venture between S&P Global & CME Group. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators, and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation, leveraging leading technologies, industry expertise, and strong relationships with market participants. In this role, you'll be instrumental in ensuring our customers achieve their desired outcomes and maximize the value from their OSTTRA solutions. Your key responsibilities will include: Proactive Customer Engagement: Develop and maintain strong, long-lasting relationships with a portfolio of strategic and new customers, serving as their primary point of contact post-sale. Driving Adoption & Value: Guide customers through onboarding, training, and ongoing engagement to ensure full utilization and adoption of OSTTRA's platforms and services. Strategic Account Growth: Identify opportunities for expanded product usage and collaborate with the sales team on potential upsell and cross-sell initiatives. Customer Advocacy & Feedback: Collect, analyze, and communicate customer feedback to internal product and engineering teams, actively contributing to product development and improvements. Issue Resolution & Escalation: Act as a central point of contact for customer inquiries and complex issues, coordinating with support, product, and technical teams to ensure timely and effective resolution. Product Expertise: Become a subject matter expert on OSTTRA's platforms, providing guidance and best practices to customers. Performance Monitoring: Utilize data and analytics to monitor customer health, usage patterns, and identify areas for intervention or growth. What's in it for you Opportunity for Growth: Network across a wide range of sales and business-focused teams, with ample opportunities for professional development, training, and mentorship. Dynamic Environment: Gain exposure to rapid changes in Global Derivative Markets and their effect on Fintech. Building Relationships: Forge strong customer relationships with key industry participants. Impactful Work: Directly contribute to the success of our global financial market infrastructure. Collaborative Culture: Join a supportive and innovative team dedicated to client success and continuous learning. What We're Looking For Financial Market Knowledge: A sound understanding of financial markets and market participants. Experience: Over 5 years in a related function with direct customer advocacy and engagement experience in software post-sales or professional services. Platform Familiarity: Experience with at least one of OSTTRA's platforms (Trade Manager, MarkitWire, TradeServ and etc.) Presentation Skills: Proven experience in running presentations for clients. Language Fluency: Fluency in English is required; one or more additional languages is a plus. Exceptional Communication: Outstanding verbal, written, social, and interpersonal skills, with expertise in building long-term strategic relationships. Client Services Orientation: Strong listening, critical thinking, analytical skills, and a high degree of empathy. Team Player: An active team player who thrives in a multi-tasking environment, can adjust priorities on the fly, and maintains strong attention to detail. Data Acumen: Experience and/or interest in data analytics tools and utilizing data to monitor customer usage and identify adoption opportunities is a plus. Problem-Solving: Demonstrated ability to analyze complex situations, identify root causes, and propose effective solutions. Time Management & Organization: Capacity to manage multiple priorities and deadlines effectively in a fast-paced environment. Self-Motivated & Proactive: A driven individual who takes initiative and anticipates customer needs. About OSTTRA Launched in 2021, OSTTRA unites four businesses that have been at the heart of post-trade evolution and innovation for over 20 years: MarkitServ, Traiana, TriOptima and Reset. With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement. Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at . What's In It For You Benefits We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Recruitment Fraud Alert If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here (). Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - %20English_formattedESQA508c.pdf 20 - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group) Job ID: 319465 Posted On: 2025-11-26 Location: London, United Kingdom
Quotations Administrator required to join a personable, productive and welcoming team in what will be a varied role. This position is paying from £22,500, plus potential annual bonus. Working hours are Monday - Thursday, 9.00am - 5.00pm and Friday, 9 click apply for full job details
Dec 12, 2025
Full time
Quotations Administrator required to join a personable, productive and welcoming team in what will be a varied role. This position is paying from £22,500, plus potential annual bonus. Working hours are Monday - Thursday, 9.00am - 5.00pm and Friday, 9 click apply for full job details
